Alure redid our main floor bathroom, but they did not install the new shower head properly. Therefore, whenever we turned the shower on, water would stream down inside the wall into our basement. Our basement had carpet on top of tile on the floor and it was completely ruined in our two basement rooms (approximately 400 square feet). The tile came unglued and the carpet and backing stank to high heaven. It took us days to empty it all out of the house.
Because we didn't know exactly where the water was coming from, it took us some time to figure out what was happening. The water would just "be there" when we came downstairs each night. But one afternoon, my husband happened to shower a second time while I was downstairs and I discovered the culprit.
I wouldn't mind this mistake so much if Alure had just worked with us right away to fix the basement damage in addition to replacing the shower valve. Instead, they gave us the runaround. They were not answering our calls or returning our messages for weeks on end.
When they finally did get back to us, they started by offering $500 to have us on our own replace all of the damage to our home. That amount would not even cover a cheap Home Depot-type tile on the floor!
Then, they offered to have someone install new tile and carpet for us. That subcontractor, however, did a crappy job and we had to redo their work. I'll be happy to share my photos of the damage they caused and left us with for 4 months.
So, all in all, it was like pulling teeth to get Alure to answer our phone calls and have them repair the damage—and even that was not done properly. My husband and I had to redo the basement, which involved taking down the panel walls and removing the insulation, taking up the rest of the floor tiles, and taking up the rest of the carpet. We had to replace the floor, replace the insulation, and put up new walls. We also lost a ton of time doing this extra work. We hate Alure. They stink. Plain and simple.
