All Star Moving

I recently hired All Star Moving Services, LLC (501 Penhorn AVE Suite 5, Secaucus NJ 07094; http://www.allstarrelocation.com). Upon receipt of my items in my new home, I found my plasma TV to have been damaged by the movers in transit. The TV had been packed by the movers and they are responsible for the damage; however, they refuse to reimburse me for any of the damage citing items in the fine print of the 10+ pages of moving documents I signed. I paid them almost $4,000 to complete this move and they have no interest in making things right with me and I am now forced to simply just buy a new TV and throw away my old one.

If you are currently shopping moving companies, I encourage you to stay away from this company as there are many more choices out there.

I was moving from New York to Florida, I found All Star Moving on the internet. I dealt with a very nice lady named Tara. We had many phone conversations and mail transactions. I provided her with the description of every article that I was moving. I agreed upon and signed a contract for $1245.40 total. I paid $622.70 as a down payment. Included in that price was a $60.00 charge for 2 boxes for two 32-inch flat screen TVs which the movers would supply and pack the day of moving.

On the day of moving, five men showed up, loaded everything up, and presented me with an additional charge of $850.00, bringing the cost up to $2100.00. The mover said the stuff was heavy. This is not true; I have the itemized list and there was nothing heavy. But I paid the bill, because now they had all of my belongings on the truck.

I called Tara and told her what happened. She said when they got back, she would take care of it. Needless to say, that never happened. Beside all of this, they lost two boxes, and broke and damaged lots of things, including scratching one of the TV screens.

I contracted this company to move me and my roommate to another apartment in the same complex. The day of the move, they movers were 3 hours late and never called to say that they were going to be. I had to call the office twice to find out where they were. When they finally showed up, the asked if they could move the stuff the next day because they worked 6 hours that day. I paid for shrink wrap that they never properly used causing damage to many pieces of furniture. They dragged furniture across the ground when loading and unloading, also causing damage. When confronted with the damage, they tried to blame it on other people. Then they didn't finish unloading the truck and said if I paid them more money the next day that they would.

I contacted All Star Moving Services located at Secaucus, NJ to relocate my parents from Zanesville Ohio to Vancouver WA. I provided them with the same inventory list I provided numerous other movers with and was given a price of $5,040. I paid 25% at that time. I agreed to go with their services on March 24th, 2011 and was to pay 25% on the day the movers arrived at my parents home. They were scheduled to arrive on the 5th of April, I was contacted to pay the second 25% on the 5th of April and I did, however the movers did not arrive until 5 pm on the 6th of April. They then finished the move at 4 am on the morning of April 7th and left multiple items behind and told my mom, they were too heavy to take.

I received an email from Tara at 8 am PST the morning of the 7th of April telling me my weight was double and I owed them an additional $6,700 which included $1,441 for packing supplies and labor. I began disputing this and was told I had to pay 50% of the new amount by days end. We have been in dispute for 2 weeks over the balance, I have no contract. They told me my parents possessions would go into storage for non payment. They arrived on 4-18-11 with the truck and demanded $8,740. They were told we would pay the original agreed balance of $2,540. They left with the belongings and we do not know where they are. We have brought in the OR State Attorney Generals Office for assistance.