A&E Factory Service

The white insulation in my Whirlpool oven door was protruding from behind the door panel so that it was visible through the glass. The technician did not want to fix it, saying that nothing was wrong with it. He became very belligerent and rude. All that was needed was a trim with a knife. (A 12-year-old could have done it.) I did service work for 45 years, so I am well aware of how this should have been handled. He also threatened me with voiding my warranty. This man, in any way, should never be allowed to work with the public and is a disgrace to your company. His name is Ronnel with ID# **.

On May 14, 2012, technicians came and repaired my stove (Maytag double oven) which needed a new oven control unit. The technicians were very nice, courteous and cleaned up after they completed the work. I was and am very pleased with the work of A&E and should I need repair work again, I will surely use them for the job.

I contacted the service dept. saying my washer was leaking water on the floor. They said that it was under warranty and there would be no problems. They sent a repair service (A&E) to fix it. The repairman found out what was wrong and ordered the parts. The parts arrived and I talked to the repairman and he said he was on the way. He never showed up and when I talk to him, he said the call was cancelled.

I called Sears service. They said they do not know why but rescheduled for the next day. I called twice that day and they said it was scheduled. No one showed up. When I called back, they sent me to several departments the last person said he had no idea why it was cancelled and rescheduled for Monday. He also said he would have a supervisor call me. Nobody called. When nobody showed up, I called again and was sent to three different people.

I finally talked to a Cressandra. She said she would expedite it and would call me back. Again no one called. When I called today, I was sent to five different people all saying they are going to take care of. A lady named Teresa transferred me to the manufacture (Fisher & Paykel). The lady there said she would take care of it but I would have to pay $75 service fee. When I called back to Sears customer solutions they sent to four different people to fix it. The last person I talked to was a lady named Robin. She then told me that it would be another 24 to 48 hours to see if they can find someone who can fix it. I finally said no more I will pay the $75 dollar and will never go to Sears again. The calls lasted 45 minutes to 1 hour and 10 minutes. I spent four days waiting to no avail.

A&E Factory Service was supposed to fix my oven. Instead of taking an existing part out of the oven to be repaired, they lost the part and then never returned my phone calls and hung up several times when I tried calling to resolve the problem. I've never written a bad review for anything. However, I feel compelled to let the public know about this unprofessional, rude and awful company.

Under Warranty A&E never shows up: The dishwasher WP-GU3600XTVB was installed in our vacation home last summer. It has never gone to the drying cycle. I've taken off three days from work for A&E to fix the problem. Each time, A&E does not show up. I will not take another day off and deal with A&E again or purchase another Whirlpool product.

The worst mistake I have made when it comes to a repair service. Rude man who I guess it disturbed him to get up that morning. He wanted to charge $255 to fix a PC that cost him $13.44 per hour. Hey, since when do you tack on $7.76 to a trip charge that was already quoted at $70. Yeah, they really suck! The only reason I gave this 1 star is this site would not let me send this until I rated it.

A&E Repair is a total fraud and rip-off of a company. One of their reps came to fix my broken Kenmore thermostat oven knob more than two weeks ago. He didn't have the part so he ordered it and said it would be here in "a couple of days." Five working days later, the part still had not arrived. I called the service number and was told by someone that someone in the Parts department would call me back the next day. No one called me the next day, so I called them back. A rep took down my number and said the same thing, that someone would call me back the next day and that I need ed to wait 48 hours for someone to call me back.

A day later, that still had not happened. I called the call resolution hotline and got a rep who checked my file and said that the order had been placed a week ago but the part still had not been shipped out from the manufacturers. He said it would be coming "any day now by UPS" and gave me a tracking number. As of today, two weeks after the visit and after I have fully paid the company, I still haven't received my oven part. These people are a scam and incompetent to boot. They don't even leave you with an invoice. When I called the first two times, I could hear a football game on TV in the background and all the reps cheering wildly. I will report this company to all the better business sites I know. I have never seen any company that was so brazenly indifferent to its customer needs.

Someone visited me to fix a brand new Maytag washing machine and all he did was fiddle with the connections; needless to say, it was not fixed. He spent 1.5 hours on the phone with A&E to reschedule and finally was able to do that for a Saturday. They could only narrow down to 8-12 am and no one even called, until 12:30. The service call center was completely useless and not well trained; some explained that they could contact the technician while others said they couldn't. Some said that they did have a supervisor and some said they did not.

Eventually, I was able to speak with a call center supervisor and he said he would capture my feedback in an email and send to corporate. I never heard any typing, during our conversation. When I asked to be cc'd on the email to corporate, he would not do that either. The technician finally arrived and he was on the phone speaking to someone casually, for 15 minutes in my driveway, before approaching the door. When he entered he did not even offer to remove his shoes (Comcast even does that). The technician tries to fix the machine but now, God only knows. It is very disappointing that in this economy that customer service is not of the essence and professionalism and common courtesy is not exercised. Note that wanted to select 0 stars, but this system would not enable that selection.

I purchased a GE Harmony washer and dryer in August 2008. The warranty was with Expert Protection Major Appliances. In 2010, the washer stopped draining the water. Expert Protection sent A&E Factory Service to repair the machine. After several months of installing several parts, the machine was working. Six months later, the same problem occurred. Again, A&E returned. They began installing parts until they damaged the machine. The top of the drum is shredded, it leaks water, and is unusable. After filing several complaints, Expert Protection sent out another company, Appliance Repair Specialists. They began the same process of installing several parts. They stated that the machine is not worth repairing. It is too expensive. The machine is not worth it, but as long as Expert Protection continues to pay us to repair the machine, they will continue to order parts and attempt to repair. The warranty states that if the machine cannot be repaired within two attempts, it's considered a "Lemon" and will be replaced. Expert Protection refuses to replace my washer. They continue to order parts and cannot repair the washer. What can I do to resolve this matter? Do I need to obtain an attorney?

The truck no. ** was observed recklessly endangering another vehicle, that was carrying a young child. This was in Far Rockaway, NY on Tuesday, Sept. 13, at about 4:00 pm. Your employee willfully ignored the traffic device. And your employee entered an intersection that was already occupied by the victim's vehicle. It caused that vehicle to swerve and skid in a most dangerous manner, very close to causing a tragic accident! Your employee was either callously indifferent to state laws and public safety or seriously impaired, in a manner that would show up in a police investigation. As a representative of your company, I could not think of a more damaging image than what was presented by this repugnant and dangerous individual when he jeopardized the well being of a young child, not to mention the parent. It is my hope, and my wife's, that this matter will be dealt with, with a swift and severe disciplinary action.

I purchased a Frigidaire refrigerator for my home down the shore and after 1 month, the stainless steel doors began to rust. I called A&E because the appliance was still under warranty. On two occasions, they failed to show up after I took days off of work. They stated that they will arrive here between 8 and 5 but they can't be more specific about the time frame. The first time I called them was at 3 p.m. because it was getting late. I was told that I was next on the list.

At 4:35 p.m., I received a call that they were not coming. I was livid. On the second occasion, I received a confirmation call from them on Sunday for Monday between 8 and 5. At 2 p.m., I called them but they stated that my appointment was for Tuesday. I told them that was incorrect as I received my confirmation call on Sunday. Someone keyed in the wrong code in the system and they were having Sears come out when I didn't buy the appliance at Sears. Then, someone "forced" an appointment on Tuesday in the system without giving me a call or anything. I waited all day. I am going to call Frigidaire and tell them that their warranty service is totally unprofessional. Not only that, but the first guy ordered the wrong parts. Also, the freezer door that they delivered was in bad condition and had to be returned. I still need the freezer door. They are unbelievably incompetent.

A&E Factory Service's Shawnterra called from VP Dale **'s office this morning in response to my complaint regarding my KitchenAid ice maker. She basically called to say, "tough rocks that our service sucks." She merely reiterated that they don't bother to carry the proper parts for repair on their trucks (even though their scheduler said that they would have them), that a wait for an appointment for repair takes at least a week to get, and that you will invariably need multiple appointments in order to get a repair done at all.

Why bother to call if you have nothing relevant to say in correcting the complaint? When I asked for the VP's name and address, she told me that the complaint letter would come to her anyway, so we don't have to bother. Same goes for the president of this sorry operation. Keep your money, don't buy Lowe's extended warranties and be sure to call someone else if you need real service.

After many hours of phone calls, A&E got things settled, got us a reasonable repair date for our Maytag washer, apologized for their technicians' behavior and was set to repair the unit. Maytag decided that the cost of the repair exceeded the cost of the unit and opted to cash-out or replace it. They did not inform A&E regarding this so I had to handle cancelling the repair after all of this. Then, they set up a time to pick up their parts.

Maytag's process for replacement is up to 10 business days for them to process the claim before they call you. You're on the hook for the SH&H and install fee for the new unit which is between $150-$250 and your warranty is voided as it is a new unit. Once this is done, it can take up to 10 business days to receive your new unit and get it installed. They did offer to compensate me for having to use a laundromat and will send me a check for $50 to cover that expense.

I bought a new Whirlpool gas water heater at Lowes on 03 Aug 2011 and it stopped working on 20 Aug. I called Whirlpool and they had me call A&E Service for a repair. Whirlpool shipped two new parts (gas valve & pilot assembly). I missed the appointment with A&E because the parts that were shipped did not arrive on time. I finally received the parts but had trouble with A&E setting a new time to come out. They had it scheduled for next week, 31 Aug, but that was not going to work for me. So, I called Whirlpool back and they got A&E to come out today, 25 Aug.

The service person came out this morning at about 8:30 and fixed the unit (?). I was waiting to run my dishwasher until the water heated up. I felt that I should check the unit again but, so much to my dismay, the pilot was out again. I called A&E and I was told that they could not send their repairman back today and that they could not set an appointment for tomorrow (unless I called back tomorrow morning). What's up with this? I am 67 years old and have never had such poor customer service. I have cold showers and no clean dishes. Can' t someone help me?

A technician came out to service a Maytag washer under warranty on 8/12. He said he needed to get authorization for parts and would be back next day. I called the next day. I was told that the authorization and parts needed to be gotten and the technician would be back between 8am -12pm on 8/20. I spoke to Maytag and A&E prior to the 20th to make sure our washer would get repaired. And they assured me I had a service call on 8/20 to fix it.

On 8/20, the technician parked in front of my house for about 10 minutes and then took off. Calls to Maytag and A&E determined that the technician ordered the parts while he was sitting in front of my house. A&E Tech Manager didn't know why the parts were ordered so late and was unable to check status until Monday/Tuesday. Maytag couldn't do anything and said that the issue is with A&E.

The technician came back to my house after I spoke to his Tech Manager. And he tried to say that he had advised me that he wouldn't be ordering the parts for a week. And when I got flustered and stuttered, he mocked me. The phone call to A&E Tech Manager about this has been unreturned so far. I'm looking at possibly 2-6 weeks without a washer, while they sort this out and verify if the parts are available or on backorder. A&E does not take any responsibility for the delay, the technician lying to us or the fact that they told us that it would be fixed and handled on 8/20. If you have a Maytag appliance under warranty and you are referred to A&E, ask for another repair service.

Two-year-old Maytag washer got broken. Maytag scheduled an appointment with A&E to repair. I took off from work. A&E told me they are coming between 8 and 12 p.m. The technician showed up at 2:30. He told me we needed $800 worth of parts and 129 plus tax for labor.

Whirlpool, who owns Maytag, tells us they will cover the parts but we must pay the labor. I paid the tech $140 up front. Big mistake. He ordered parts, we made appointment with him to come out the following Monday. I took off from work again and told them they must keep this appointment because I can't make it any other time due to an ill family member that needs rides for treatments and that I can't keep taking off from work. They said they will be out on August 16 between 8 and 12 pm.

Wednesday night of August 10, A&E called to cancel because of an emergency...five days before? They only have a late Saturday available or sometime in September. Our daughter is leaving for college this Saturday, so am I supposed to have all these huge pieces sitting in my dining room until they are available? I'm sure there will be another excuse or no show.

I asked them to pick up the parts and refund me my $140. They informed me it's non-refundable but they will pick up the parts. Really?! This is not a repair company; this is a scam. They are horrible and unreliable. Maytag, take back your $800 worth of parts and give me my $140 plus $700 for the machine. Don't use A&E!

If I could give zero stars, I would! My refrigerator stopped working, so I called Maytag for service. They have A&E Appliance repair as their preferred service. I called on a Monday and the earliest day they could come was Friday. Okay, I sucked it up and took that day.

But then, an hour before the technician is supposed to come, they call and cancel. And I have to call back to reschedule? I rescheduled and they make me wait another week. The times for service are between 1:00 PM to 5:00 PM. I waited, waited and waited No one came!

I call and they want me to wait until 7:00 PM. I already can't make dinner because I don't have a fridge but miss dinner, too? And I had to call. There was no courtesy to call me and let me know they're running late. Oh no! Poor customer service!

Refrigerator stopped cooling. Came out on April 13 to fix. Had to order parts but got it cooling enough until parts came in. When 2nd tech came out to install he was very rude using bad language and I felt like part had been installed and wouldn't even take it apart to see if it had been installed. So when I asked him how will I know, he laughed and said, "Your fridge will stop working." He felt the part sitting on counter was for 1st tech extra for truck.

So in turn, my fridge stopped cooling, lost food (Easter weekend). I called and they said they had to send out another tech to verify that it was not fixed properly and install part. I asked for some kind of refund since my fridge still is not working and now freezer is leaking water. All they could do for me was a $50 check for food loss. I have now lost $300 in repairs not to mention time lost at work. I called for the last time 5/9 and was told there's nothing else they can do for me. So I have a refrigerator that's not working and out $300.

I have an apartment and last year purchased a new washer dryer for our tenant. Our Sears Frigidaire "infinite" washer came with the matching dryer and broke the first week. It took the repair people some time to get out and about two weeks went by. When they did arrive, I was informed that the washer's circuit board was bad and the factory would not have parts for two months. I could not afford to have my tenants without a laundry for that long so I asked my dealer for a new machine and was provided with one right away. The new machine has lasted almost a year but recently stopped pumping water out of the drum. My extended service warranty, WarranTech ( NIS) uses 'A & E factory service' out of Texas to supply service for our washer dryer combination. We are located in the San Francisco Bay Area. I called them two weeks ago and they gave me a schedule date for some two weeks later on March 24th. Today being March 24 we waited patiently for the service rep to arrive for 4 hrs. , 8-12 was the stated time window agreed to.

At 1:00 PM in the afternoon I received a call from the service mechanic and he had been given the wrong directions and was in another town about 15 miles south of our coastal community. I know he had been given the wrong directions because I had scheduled the appointment myself and had gone over the address with the schedule clerk two weeks before. (Anyone who has scheduled appliance warranty service work will know that they always verify your name and address along with your appliance serial # before scheduling).

I gave him directions and told him I would go back and meet him and he should call me if he had any more direction problems. I waited another hour and when I had not received another phone call from him, I called the A and E office. He apparently had decided not to come to the appointment and had rescheduled me for April 4th. I had received no phone call from anybody. No one asked me if that was convenient for myself and my tenant or what our opinion of being rescheduled might be. My first phone call to the Texas office was at the apartment and reception was so poor that I could not communicate clearly.

I left for a better location and called again. This time I got Samantha ID # ***. I wanted to know if the service person had rescheduled me for the 4th. She said that he had and I complained. I told her that he missed his appointment and had been given the wrong address. She replied that the warranty people probably gave A&E the wrong address and therefore that was why he wasn't at the proper location. Now I know this could not be true because I had verified the address with them two weeks earlier. I complained bitterly about being put off for another two weeks on a washing machine service when I had done nothing wrong and had waited patiently for the workman to show up on schedule. I also told her I did not appreciate being lied to when I know they had the correct address. They screwed up and missed there appointment.

As far as I am concerned I think it is wrong that I have to go to the back of the line and wait two weeks when it is obviously their error. I called the Warrantech people and explained that the A&E service division was lying to me and I was getting very bad treatment and delayed on repairs on a critical appliance in an apartment that I rent out and it was important that I get it repaired and functioning immediately. The Warrantech people called and they were lied to by the folks at A&E claiming that I had rescheduled. I explained that I had not rescheduled the appointment. The Workman or A&E had made the mistake and I should still be entitled to the repair for at least the next day, not two weeks later!

After talking with the manager Ricardo *** from Warrantech, he at least talked with A&E and got everyone to acknowledge that it was A&E's mistake but he had no ability to expedite the schedule for me. He did authorize me to try and find someone to repair the unit and that after I had paid for it up front I could send him the bill and they would send me a check for reimbursement. That was a nice gesture, however I am not particularly comfortable hiring just anybody to come, have to pay all the money up front, and then become responsible for any further problems with that particular repair, and wait patiently to get my money back from a group of people that care more about money than their customers in the first place. Somehow it's hard to get excited about that nice gesture.

My washer machine stops 4 to 6 times per load and needs to be restarted. I called A&E to look at it and the service technician said it was the control board. I mentioned to the service technical that I am an electrical contractor and have 27 years in the electrical industry. The service technical said I could get the part from them for $250.00 or get it online cheaper. A&E's service call was $138.03. I ordered the part online for $139.05 and installed it. The control board was not the problem and the company I bought it from will not allow a return.

I called A&E again and explained that it was not the control board, so they sent another technician to try to fix the washer. The second technician said that it is the timer and I have to pay $177.20 in advance. I said the first technician misdiagnosed the problem and cost me $139.05 for the part.

How can we work this out? He said he can't do anything and for me to call the office. I filed a compliant, they said it will take them 7 to 14 days to follow up, but they were able to take my money in 2 seconds. I also ordered the timer online and installed it. That was not the problem either. So I spent $138.03 plus $139.05 plus $84.95, totaling $362.03 and my machine still doesn't work.

I called a number and Brian at 1-800 answers. He became evasive, incompetent, overpaid, and ignorant. He can't find my Cabrio serial number in the system. Gave him model number, phone number, name, zip code, serial number, contract number, previous service order numbers, read him word for word the extended service contact warranty with all the numbers on it. He wants me to fax him a copy of the contract, so he can see it with his own eyes. Lies, you have copies of the contracts you have sold on file in the computer, and they are listed by number, computers find numbers instantly. This is a case of pure evasion, and breach of contract!

Loss of use of my $1,200.00 washing machine, I was forced to drive 25 miles to use a Laundromat 5 times a week, loss of my composure, and emotional stress beyond belief! And the extra $300.00 extended warranty contract fee added insult to injury!

I have a 2.5 yr old Cabrio top loader which has been registering an F1 error. The book says call service immediately. The washer stops at a random place in the wash cycle and after turning it on & off and going to a different part of the cycle it will drain and spin. I purchased it at Lowe's and bought an extended service plan. It has been month and it is yet to be fixed. The 1st guy wasn't trained on that model, the second guy ran it through a diagnostic cycle and pronounced the wiring harness bad.

He ordered the parts to come to my house by mail and scheduled himself to return 7 days later between 8 & 12 noon to do a supposedly 2 hour repair. He drove past my house around nine am and back past my house later without stopping. I live on a dead end street with the numbers clearly on the mailbox post at the street. I waited until 12:30, called A & E where a woman checked and told me I was still on the tech's schedule. She would have him call me. He never did.

At 4:00, I called A & E again where after a lengthy wait, Albert, who was difficult to understand due to an accent of some sort, asked the usual questions and put me on hold for 15 min. I had to endure one blaring, repetitive bad Jazz song over and over. Albert returned and asked me if I looked outside. I asked, " Why? My washer is inside the house." (I had checked outside several times and have an alert chihuahua who alerts to even the neighbors going in and out of their driveway) He proceeds to tell me the tech was there and no one was home.

That is a blatant lie as I was in the house all day, had my cordless phone with me and never spoke on the phone until I called A & E service at 12:30pm. Albert hung up on me! He should not be in customer service. I am extremely upset that the tech would be so irresponsible and that the company would tolerate such a ** working in customer service. Since this evening I have found that this repair is done for free by Whirlpool as it is such a common problem. What a rip.

We have an older Whirlpool washing machine. It has been a great appliance but it has stopped going into the spin cycle. It is a top loader and due to the house contractor's error, we have needed a 24" wide chassis so since then, it has worked so well for so long that there has been no issue until last Saturday. I called Whirlpool to see if they sold the same model. They don't, but gave me the number of their recommended appliance company to see if it could be repaired. I called, made an appointment to have them come today. I was called Tuesday to remind me that A&E would be coming today between 1pm and 5pm. I waited but just after 5pm, I called to find out if there was a problem.

The problem was there was no record of my having a work order! I explained to the woman that I had called the very number listed in my cell phone that I had been called by yesterday and she had no clue what to tell me. I did not appear anywhere. There was no evidence of anyone calling me, etc. The best she could do was schedule another appointment for next Monday and wait another five days! I told her, "Well, let's not go into what I had to say." And I have called a local company to see how soon I can get a real mechanic to look at my machine.

When I went online to check out A&E, I was shocked to see how many people are dissatisfied with them and I am shocked to know that Whirlpool recommends them! This is really disappointing. Whirlpool used to be a good name in appliances.

I have got to tell you, there cannot be a more disjointed and dysfunctional company than A&E and I for one, based on past experiences with the so-called repair' services, will never buy one more product from Sears! Sears use A&E solely for their repair work. We have bought a washer and dryer from Sears that needed repair work on and sure enough, it was A&E. This was my first experience with A&E and yes, sure enough, they showed up as like last call of the day. After we had to wait in all afternoon. The one thing you have to keep in mind is no matter how much detailed information you give when you call to set up an appointment, their first technician visit will be to simply look at the product and make their decision on what's wrong. Then they'll order replacement parts for say a week later to come back and repair it.

You then hope they show up a week later to fix it. Oh and a word of warning, if they do come and fix it, for your own benefit, before the guy leaves - make sure the product does still work! Because once the guy leaves, even if he's forgotten something in putting it back together, you'll have to reschedule another appointment for him to then come back and put it right! Since the washer dryer instance, we had the same problem with our fridge freezer. Then more recently over the past 3 years, our Maytag dishwasher has had product failures 6 times now! The control panel on the front has burned out 4 times. The lemon warranty only kicks in if it's 4 times in 1 year! We had a door leak. We've also had another failure on it where they had to come out.

In the times Maytag have set up the repairs, through A&E, the repair guys have come out and one time, they didn't put the door back on properly so it wouldn't latch shut! Another time when they checked the broken panel, before replacing it, they stopped the machine mid-program and fitted the new panel. When we switched the power back on, I noticed the lights were flashing on the front panel. He tried to run the machine again and we couldn't clear the control panel. So he took the door off again, unplugged the panel for a few minutes, reconnected the panel and it seemed okay. We closed the door, tried to turn it on again and it started flashing again. It wouldn't go off. He now said he'd have to order a new replacement control panel! He's screwed it up, obviously!

My wife and I both work full-time, so the only time we can get a repair guy out is Saturday. They give you a morning or afternoon, no specific time and we sometimes have to work Saturday mornings. Then you choose Saturday afternoon. We have had our appointment cancelled by A&E because a job is taking longer than expected. We've even been told by one control center that the planned call is on, then we get another call to say they can't do it today! They don't even know what the other hand is doing! I'm so incensed! Last weekend, we had a family get together but the guy was supposed to be coming out between 1-5PM. I told my wife to take the kids and go ahead and I'll join them once he's been. At 3PM, I got a call saying he's overbooked today so he won't be able to make it! I've had this story told to me about 5-6 times! So we set the next appointment up for today. Again, 1-5pm.

I called A&E at 1:30PM to make sure they are coming and I'm assured it's on schedule. I got a call 15 minutes later from Sears Routing Office to tell me, I had just forced an afternoon appointment today, 10 minutes ago! I'm furious! I said, you're kidding me?! This was rescheduled from last week because your guy couldn't make it last week. I'm now told it's next Saturday morning! Can you believe it? Maytag should improve their products! They should also cancel warranty service work with A&E! Sears, if they had any sense - obviously not! - should do away with A&E! A&E should investigate some of their own practices and sort themselves out. They are seriously clueless!

I had a scheduled appointment between 1:00 to 5:00 pm. After several calls and waiting 8 hours, I found out that they were behind schedule and no one was coming out and no calls were made to cancel. I spoke to an agent and they suggested I call in the morning to reschedule. This was very frustrating and disrespectful because I took off from work and missed other appointments to wait on the service agent and was never able to talk to anyone from the agency. I had to call Maytag and they in turn contacted the service agent. This is a new appliance (1 week old and I feel that this will be a problem in the future.)

I purchased a Service Smart protection agreement in order to have my 3 year old GE Profile microwave repaired. I have had 5 scheduled appoints and every time the wrong part, or not all the parts are ordered. This has been going on since 11/23. Every time me or my wife had to stay home from work. Most times were between 8-5 pm. They were just out again 12/22 and did one of the rebuilt parts they ordered did not work. No one during this whole process has taken ownership of getting this unit repaired. I just get the run around. I have expressed my displeasure with customer relations 407-677-3605 and Sears one source. One source was the only person that did anything to assist me, but still we are thrown back into the mind numbing process of order, calling for appts., taking off work only to be treated disrespectfully by your maintenance company A&E Factory Service. On 12/22 customer relations hung up on me and would not answer the phone when I voiced my displeasure again for the repairman showing up and another part needed to be ordered. It is very frustrating as a consumer and not at all what I am used to getting from Sears. I can't trust Sears or their products or service because of this.

MAytags recall, First they send a Service tech to my home from A & E factory service, Which is SEARS....The man was in and out of my home in 5 minutes...That was 3/12/09 at 4.00 p.m..At 6:00 P.M. The Refrigerator was not working, for the next hour I was calling everyone from Maytag and A & E about this....I was told it would take 3 to 4 hours before it would reset itself...I told the man on the phone I never heard of such a thing. But also stated to this man I have over $400.00 worth of food in this and it is in a meltdown... Come morning on the 13th there was water all over the hardwood floor and everything inside the Refrigerator was melted ice and water everywhere and wwas very hot inside the refrig part...I phoned again and was told it would be till the 14th before someone would be able to come out...

From one person to Supervisors.Also they would have a food bill on the truck for me to fill out, and I still had to wait..The man comes on the 14th in the afternoon about 1:00P.M. and had no such billing for the food but did see all the waste...He fixes the part again and stated and wrote on the receipt that the first recall part put on was not put on the right way...So the Refrigerator was not working and only the fans were on....Now I phone to Maytag this morning and A &E about the food lose again and was told I would get 100.00 and they would have to look into it...I was on the phone for over 1 hour again today and still these people have not got a clue on what to do... (MAYTAG)sent out INCOMPETENT people from A & E Factory service and messed the job up. Now Im out of 400.00 worth of food. and These people are out to lunch...IM ******

My wife called to have water, ice maker that was not functioning repairing. A lot of conversation was about a basic $75.00 service call fee regardless of whether we had refrigerator repaired. Unit is Jenn-air Model JCD2389GTW purchased in January 2003. Service call date March 13, 2009. A recall on Maytag/Jenn-air refrigerator of this era was announced on March 12, 2003 repairman never mentioned this recall. Possible he did not know. But he certainly should have. He was very insistent when he called before coming out and duirng visit about our having to pay the $75.00 service fee. Poor service and communications.

Loss of $75.00 and still under possible fire risk

On 1/21/09 a technician was to come to my house 8 AM - 12 PM. he arrived after 3 PM. He was here because my 3 year old maytag the agitator levitated while washing. He was here less than 5 minutes. That includes writing the bill. He tightened a bolt. The charge $165.32. This is unacceptable.

For tightening a bolt. $20 a minute, $120 an hour, $9600 a day, $48,000 a week or $2,496,000 a year.

A&E was contacted by the builder of our house to service our microwave oven. He fixed the noise it was making, but would not take the bug (gnat)out of the glass door. He said we owed 65 dollars for a service call. He told us we needed a warranty on all of our appliances and that if we would purchase a year warranty, he would wave the 65 dollar service fee.

What is wrong: 1) we were under warranty, and should not have owed anything 2) he appeared deceptive in selling this warranty because after it was paid for, he acknowledged that we were under warranty for that service. 3) he would not take the bug out of the glass door because he said it did not interfere with the mechanical working of the microwave. 4) my sister two doors down has a bug in her Kenmore microwave door as well, and I think you should have some way of sealing the doors so they don't get bugs in them in the first place!

Two houses with a non-removeable bug in the microwave door. That will sell a lot of micrwaves!

A repair service call was placed with A&E Factory Service through the advice of the microwave manufacturer, Whirlpool. A&E botched the first appoinment for the 16th of August (PM vs. AM timing). The new appointment was for Tuesday, 19 August 2008 with a 4-hour time window of 1-5 PM. We needed the microwave fixed, so I took vacation time from work to be at the residence. The agent said that the technician would call the me to provide a more accurate ETA.

By 4 PM there was no call so I phoned A&E. They said that the tech was running late but would arrive. At 5 PM there was still no tech. Called A&E and they said the tech had left his last appoitment at 4:42 and was on his way. By 8 PM, still no technician and we needed to put the kids to bed. Called A&E to complain and they promised that a customer relations agent would call within 24-48 hours. Five days later and still no call from A&E.

I lost/waisted 8-hours of my vacation benefit and was held hostage in my home for 7-hours waiting for the technician who never arrived. I know that California has a law that addresses this type of issue and allows for small-claim damages of up to $500 but am not sure if Illinois has a similar law.

My washer broke on July 10 and I called Maytag Dependability and received a claim number. A & E then set up an appointment for July 15th. They came out and figured out what was wrong and ordered 2 parts that would be mailed to me. They rescheduled to come back out on July 22. When he came out only one part was in the package that was mailed to me, so the washer couldn't be repaired. The part came to my house later that afternoon and they were unable to come out until today (July 24). They said they would be here between 8-12.

It is now 12:55 and they are still not here. I have not had a washer for two weeks. I called the 1-800 number and they said that the guy was at his 2nd stop and would be coming here next. I said well I have to leave by 2:10 and the lady said would you like to reschedule? I told her NO that I have been waiting for 2 weeks for this repair. I have spent 3 days waiting from 8-12 and nothing is repaired yet. The technician Keith was very nice and he wasn't the problem, it's the company.

Poor customer service, not on time I have spent 12 hours total waiting for the repair.

Well first of all I will NEVER buy another front loading washing machine. I have had nothing but PROBLEMS with this piece of crap.

1 I had a oder coming from my washer on to my cloths i had to run a few cycles of bleach and water to get this to stop. 2 Last winter my the door on the machine locked on me and I could not get my daughters uniform out in time for her game. 3 Now it won't run at all it just hums and does nothing.

Mean while the service people i guess think you don't have laundry to do cause both times i had to wait day until they came out. Well this time ticked me off big time I call this company last night to confirm my appt and they said no problem we will be there between 8-5 I had someone here all day and then they said when my husband got home oh we will have to reschdule we are runnig out of time. Well I would like a name and number of someone I could talk to about this matter. I am so upset with this machine and I will make sure I tell everyone not to but this piece of junk for $1,400. I could have had 2 top loaders for this price,

24 days later, after receiving the parts at my home, a technician arrived to do the repair. He spent 9 1/2 hours that day for what was described as a 2 hour job. He admitted he had never done a washer like mine, did not know how to do it, spent much time on the phone getting instructions from a supervisor, could not remove the old transmission (tried banging it with a hammer, then sawing into it with an electric saw) finally left for 4 1/2 hours to find the right tool. When he finally installed the new transmission, the machine leaked water and wouldn't spin. He left my home at 7:30PM promising to return the next day with his supervisor. He left a mess and I found two new parts he had not even used.

I called and requested a new panel, was told Customer Service would call me but instead the tech called and tried to talk me into painting the spots.

Day 29 I call A&E and request the new panel and another service call as over the weekend the washer was making lound clunks when changing cycles, was noisy and wobbled when spinning. I requested a senior technician this time who would actually know how to repair the machine.

Day 38 Service was scheduled but the same technician shows up to write down model number to order front panel (even though the company already knew my model number) and had no knowledge of my noise complaint. I call A&E to ask why they didn't send a senior tech as promised and they said one was not available. I am told that once I receive the front panel then a senior tech can come and look at the problem (note the front panel has nothing to do with the problem)

Day 40 I am simply spinning out one garment prior to putting in dryer and smell a burning smell and discover my laundry room filling with smoke from the washer. After turning it off, thankfully averting a house fire, I call A&E and am told I must talk to the routing department on Saturday to schedule an emergency service call.

My complaints: The technician was completely unprepared to work on my machine, having no idea how to work on my model and left a mess. He caused more problems than I started with. The machine has now burnt out, nearly causing a house fire in my home. The company ignors request for senior technicians, does not return callsand is evasive. It is stupid to have to wait for a front panel to arrive in order to service my machine now that it no longer works and hasn't worked right since their "repair". I started out with simply leaking oil and now after 4 service calls, numerous phone calls, paying $216 labor costs I have a non-functioning machine.
I have discovered numerous similar complaints on the internet with this company which unfortunatley I wish I had seen prior to starting with them.

I have no confidence that A&E will be able to repair this machine such that it is safe to operate.