ADT Security Systems

We signed a three year contract with ADT. We moved a year later and were told no problem, they would move the service at our new home. What we didn't know is that by doing this we were beginning the three years all over again. What a rip off. Read every word of those contracts. Lesson learned.

I have been a client of ADT for over 4 years. The problem with ADT system I had is when someone opens the front door and I am working in the back of my store, I cannot hear the door chime. In December of last year, I contacted ADT and was told by sales rep that if we install new system and move the keypad to the back of my business, all my problems will be resolved. I was given a quote of $248.00 and was told that there is a coupon for $100.00 off on installation. When the technician installed the system on December 16th of last year, I complained right away to him that the door chime in the new system he installed is actually quieter than the old one. I was told that there is nothing he could do. He even showed me the speakers on the new and old systems and old speaker was 3 times larger than new one. He promised to investigate and to call me back within few days. He never did. To my surprise, ADT billed me $421.12 instead of $248.00 with $100.00 discount (invoice #**).

On February 6 of this year, I contacted ADT billing department and was told that this is not billing issue and I should talk to service department. When I talked to service department, I was told that this is not installation issue but sales department issue. I was given the runaround. ADT tech guy came this morning and told me that there is nothing he can do. I already had an ADT system. The only reason I agree to install new system is to make door chime louder. It is much quieter now than with the old system. I am not paying for the new installation until ADT resolve the problem and I am not paying the bill, which is almost twice of what I was quoted before.

I contacted ADT, even though the system in this house is Brinks, over two months ago. I paid $200 over phone and waited for technician to call to set up system. Jason contacted me. Ellis is the one who set up the account. And after running through the entire house opening and closing windows, doors and all, the one "zone" that will not register is zone 4. I told Jason I thought this would happen since this is an older home and right before they sold it to me in 2005, they replaced all the windows. Zone 4 is now a solid plate glass 100' wide window. I was not sure what was here before, but that is what it was when I moved in.

Note: When brinks came out in 2005 to re-start system, I signed paperwork and all the technician did was something at the box in the closet. I know I wasn't listening to that alarm screaming as he ran around and checked all the doors and windows as I did (that was exhausting). So according to Jason with your company whom said he couldn't activate since he couldn't "verify" zone 4. I explained to him that Brinks didn't have an issue in which he replied, "Well, the Brinks tech could have just overrode that at the box in the closet but our company needs to verify that zone in person."

I have been waiting for a call from a technician now for over a month and half. The last person I spoke to was Greg who promised me I would get a call back the next day, and he supposedly gave me his designated corporate office number which is 1-877-. Well, that wasn't his designated anything. It's just the same old wait on hold forever and ever for an agent. No thanks. I paid the money. I want the system turned on. Do you think your company can figure out a way to take some interest in my problem and get this done? This is pathetic and I'm sick of sitting on the phone.

So I found this web page and hopefully, unless it's business as usual in my case, I will hear from someone who can get what seems like such a menial task done! Also, if trying to locate my account, I used my home telephone number. I even set up my password and pad code for god's sake, which is 5**-**-****.

I sent a letter to ADT, as required to cancel service in October 2011. In November, I got an invoice. I called, and they told me there wasn't any problem and that my service is canceled, and there is no charge. In December, I got an invoice and a threat, I called, and they told me there wasn't any problem and that my service is canceled, and that I have no balance. In January 2012, I got an invoice for twice the amount, and the same threat of collection action. I called, and was told ADT had no letter or record of any calls to them about my account. I was told to send a letter (I did). They would make a note of our call, and there would be no balance. It's February, and guess what? Now, I am told that my letter was not signed, and the service was not canceled, but I could cancel today with just my password and a balance. Yes, I am upset that any company would handle any account in this way. So, at best, all I can do is pay, or have my credit attacked.

I was quite disturbed to find out that after an ADT installation in July that the sensors installed were faulty. I found this out by myself by accident because I had the chime function on. When I checked 2 other doors, they were not working either. ADT came out and informed me that the problems were faulty sensors and replaced them. When I asked more, he said there was a batch, but there was no way they could trace them. All ADT customers need to be aware that there was a "batch" of faulty sensors (according to the ADT serviceman who was here).

The reality is that my home and family has not been protected for months! ADT has no mechanism to know where they were installed. Please check each one of your doors and windows for these problems.

My home was in Michigan. Because of poor conditions in Detroit, police would not investigate alarm calls. ADT imposed a $7.00 per quarter charge for a private security company to go out and verify there was a problem at the home, and then the police would go out on their word. In my case the home was broken into, keypad was pulled out of the wall and people were living in the house. I called ADT to find out why I was not informed of the breaking and was informed that there is no way for the company to verify a breach in the system. When I asked why their advertisement claims 24-hour monitoring, I was hung up on by call center clerk.

My property was completely destroyed. Kitchen was completely cleaned out except for the fridge, which someone was using. Their food was in it; stove, cabinets, microwave, kitchen table chairs, and small electronic items were stolen. Even though I was not living in the home, utilities were left on (telephone) because ADT needed phone lines to use for the alarm. Electricity was on because there were lamps in the house on timers; lamps were stolen and timers left. My bedroom was completely empty; all the radiators were cut neatly from the floor. I found one of my sofas on the enclosed front porch where the window ledge was lined with liquor bottles. On the second floor, they brought a bedroom set that was in the basement to that floor and someone was living on that floor. That was my home and I knew I could always go back there and live. Because of family issues I left for a while not realizing the city was in such dire straights. Still thinking the alarm would take care of any breach of the home.

The amount of disrespect and unconcern from the people I spoke with on the phone from ADT is appalling. I am a retired telephone technician so the line of ** I was given I guess would work for someone who had no knowledge of how the system should work. To this day the telephone line is still working/ I will disconnect soon/ I paid all utilities ahead so I would have no monthly bill since there was no actual usage unless I was there.

I will always deter anyone from using ADT. They obviously make promises they can't keep.

I was scheduled for wireless installation today and the customer services told me that the technician will visit between 12:00 noon to 5: 00 pm. The technician did not show up until 4:00 pm. When I called customer services told me that the technician had called at my cell phone. I told them that he did not call because there were no incoming or outgoing calls between 12 to 4pm. Then they told me that they tracked him through GPS and he had come to my place and might have left a note.

I told them that it is not possible. If the technician had ever visited, I would have seen him because I was at home waiting for him with my car parked outside. I told them that the technician may not be telling the truth. He first told customer service that he had called at my cell phone and then said that he had visited my home. But it was not true. He might have taken a free ride driving around and not bothered to call me or leave a not the door. I was very upset and told them that I wanted to speak to their manager. They told me that it is not possible to speak to them. I insisted and then they told me that they will call me after 24-48 hours.

I told them that I did not have such incidents in the past with Brinks or Broadview but stated having issues at the very first time I placed the order/call to ADT! This is not appropriate. Violation of consumer rights and a damaging customer relationship for a loyal customer. I strongly feel that ADT management and the employees are unprofessional. They don't care about the business and customer service qualities. They are good only at the logo but no business skills. They wanted to re-schedule again on Saturday between 12 to 5 pm. I told them that I have already wasted half day of my work without pay and am not ready to repeat it again with potential to lose pay for 5 hours. I demanded a one-hour window to ensure that the technician will at least attempt to call me at my cell phone or at least show up at the door without any hassles.

They said no, we can not do that. We will give 5 hours window. I told them again that I want to talk to the ADT top management team with my grievances. They told me that it is not possible. Well, hello, America: stop wasting your time and money on ADT and their broken services. They will not help you ever. It is not worth wasting your hard earned money on ADT's broken security systems!

I had an alarm system, put in by apex alarm system because I wasn't satisfy with ADT from the past, when several month with Apex Security system they sold some contract with ADT alarm system. I wasn't happy but in the contract it states that they can sell some contracts to any supplier that's besides the point. I was paying them on time till I, myself notice the police came here to my house without me pressing anything etc. I called the company, they told me they will send someone to the home, well, no one never show up. I then received a letter stating in March 19, 2010 that the monitoring center receive signal of low battery or the control panel was lost then again I called the ADT security system. They told me again that someone will come out.

I don't recall to be still in contract with them. I had comply and I didn't pay them monthly payment because I had no service. The darn system wasn't working so I couldn't even put it on because not even the police will come out if needed. The system wasn't working now ADT wants me to pay 338.95 in which they didn't service me and Ive tried to work with them in good faith. They didn't comply in a good faith manner to their contract as said nor to client. They sent me to collection agency and now wants to settle for 169.48 in which I've sent and told different agency what was the problem from start.

Why do I have to pay for service when my house wasn't even protected by them or me nor family. The system wasn't working and I given them time to comply on their behalf to have someone to come and fix the problem. Therefore I they have no rights to send it to collection nor bill me for a bill that is falsely accusation on my part. I appreciate your time and concern hope to hear from someone to settle this accusation once and for all.

We recently bought a new home and were told by the seller's office that the security alarm companies would be beating down our door to gain our business. Well, this didn't happen for the first few days so I called a local, authorized ADT Dealer, Protect America. The lady on the phone said that she had been working for ADT/Brinks, etc., for over 20 years and enjoys her work as well as the company. She promised me (2) free key remotes, the cell uplink for free (equipment only) and installation would be free. At the end of the call, she told me the installation would be $107.17 after she originally stated it was free.

After two business days, the technician came to our home at approximately 4 pm to install our system, walk us through the keypad functionality and answer any questions we had. Well, the technician started talking to us about glass break speakers, vibration detectors for the windows and told us horror stories of people being taken hostage in their own home. Not sure if it was a part of this particular technician's sales pitch, but it worked as my wife was now terrified. The extra "necessary" equipment cost us an extra $1200. I then spoke to my cousin who lives roughly 3-4 miles away and he said that his wife was also told the same story and they were talked into purchasing the extra equipment.

I then stumbled upon Smith-Thompson Security, and I am so glad that I did. Their monitoring fee is roughly 1/3 the cost of ADT for the same exact services. They also provide the wireless uplink so you do not need to get a hard phone line, which can also save you money each month (unless you need the land line). Smith-Thompson also had the glass break sensors/speaker at 1/2 of the cost that ADT charged us. Now, it has been over one month and I have not received my installation refund or the refund for our equipment and the first two months of monitoring that ADT has charged us.

I do think it is extremely hilarious and ridiculous that ADT will mention that they are the largest company and have 6 monitoring centers and numerous call centers, but I have always been on hold no less than 10 minutes whenever I call in to inquire about my refund(s). Beware of ADT and find any other provider. I guarantee you will save money.

They are thieves! Do not use them! I purchased a home that already had the system installed. I called ADT to re-activate. Sales rep, Randy, was a great guy. He answered all my questions and was very friendly. They wanted three-year contract to proceed, I will not do this. He brought out a "rider" (supplemental form) for a one year.

After multiple visits from techs, they could not get the system to work properly. I called Randy to cancel the service. I understood I was on the hook for the one year. ADT automatically charged me for the next year of billing. ADT will not refund the amount because the sales rep cannot except cancellations over the phone. Funny, he didn't tell me that. They must received cancellation in writing at the main office in FL. What a crock of ***. I think it is a little funny that the rep can take your money but not allowed to cancel.

I moved to a new home in December 2011 and had ADT install a cellular alarm system since I do not have a phone line or an attic. The technician installed the monitor pad in the kitchen area due to better reception. As soon as the technician left, the alarm went off and it gave an alarm code of 103. I called ADT and they sent another technician. The new technician complained about the previous technician and he moved the monitor box to another location, leaving my holes in the wall of my new home. When the technician left, the alarm went off again. To this date I have been paying for an alarm service which does not work. I called ADT customer relations department to no avail. Today is Jan 20, 2012 and I am still waiting for a call from ADT.

Long time (great service) Brinks customer. After Brinks bought by Broadview, then slammed to ADT. Sloppy service, lies from service techs. I had equipment failure in December 2011. Called "ADT". Promised to send tech between 9-12. At 11:45, receive call (on mobile so tech has the right number, agreed?) that tech is late. Okay, I will be here. 1:00 call because no tech. Advised tech came to house called repeatedly on both mobile and land line, and "there were 3 dogs at the gate". Note both have automatic number identification (ANI) and there were no calls! But there would have been 3 dogs at the gate!

Requested resend. Okay. Will be there about 2 pm. At 2:45 pm (no tech), I call and am advised that "tech returned at 2, tried to call both house and mobile, left messages". Also "3 dogs at gate". Now the lies. I was outside in full view of the property entrance from 1:45 until 2:45. And the dogs were in the house!

Advised that it would be 'at least a week' because 'they were very busy'. Oh, they were happy to offer me a couple of months free service. Now added insurance against theft beyond the deductible would have been more appropriate.

I have now changed alarm companies (I waited until a temp system was in place before posting this). I paid about $1000 to Brinks and thought it was a great investment. Now a similar (but updated) system will cost me about $1200. However, the alarm company has a good reputation and has been in business many years. Not as many as Brinks Home Security had been. But we shall see. Stay away from ADT. I am also checking with my tenants to advise them of same (I pay for the installs, they pay the fees). That will be 3 less ADT customers. Good riddance.

On 10/ 21, 2010, I upgraded my existing ADT security system to the ADT Pulse Premier (Interactive Solutions). This included an outside camera at my front door, 2 nanny indoor cameras, 1 motion detector, 1 thermostat, 1 light dimmer, 1 touch screen, 1 keypad, 1 key fob, 1 broadband iHub, 2 smoke detectors, 1 lamp module. ADT completed the work on 12/10/2010. Since the day of installation, I have had nothing but problem after problem with this system. In 2011 alone, I have had to call for a service technician to come out to my home on March 30, 31, April 4, June 30, July 18, August 1, 8, and 25 because the iHub failed to maintain a broadband connection or device connection.

On December 12, 15, I lost broadband connection. Again on January 12, 2012, I lost broadband connection; the service technician stated that ADT's IP signal in California was down. I live in Florida. All of the above dates do not reflect what I have experienced in 2010 nor does it account for the times and hours I personally spent trying to reset ADT's iHub to no avail. ADT Pulse has consistently failed to provide me as a customer with a reliable security system that works as it should, maintains a connection to broadband and its devices and it does not live up to its advertisement hype.

I upgraded to this system because I do not have front windows to my home and my peephole does not allow me to see who is at my front door. My neighborhood has been plagued with burglaries and home invasions (16) through back patio glass doors and as such not having my security system working consistently creates an unsafe and stressful situation. As a consequence, one night around 2 am, when the system was down, my motion light (not part of ADT) went on my back patio, one of my very small dogs started to growl and pace the floor of my upstairs bedroom. I had no access to the camera which was pointed to the patio door, no emergency button to push on the touch screen, so I had to grab my 2 dogs and run into the bathroom and lock myself in.

As I waited for the worse to happen, the stress of the situation caused my blood pressure to rise up into my ophthalmic nerve causing a green spot to appear in the center of my field of vision. This occurred after July's event. To date I have not recovered from the damage to my eye due to that stressful situation, and now I have to take blood pressure medication. I continue to suffer from stress every time I have to go though this failed equipment and wait days and sleepless nights for it to be fixed just to fail again. As an elderly woman living alone with disabilities, the last thing I need is a feeling of being a target because the security system I bought for my safety just doesn't work.

A sensor in the back bedroom was damaged. When I called ADT, I was told to replace the battery. It took me a couple of days to find the weird size battery and replacement did not fix the problem. That was in November 2010. I was only available to meet with a repairman on the weekends. After several months of trying to meet up with the local repair. After months of no help, my wife told a lady at ADT that she would not be paying the bill until the back bedroom sensor was replaced.

The total delinquency was less than $200. We paid the back bill and were paying every month. ADT said that they will not be out to fix the sensor. The company that installed it is out of business! I was paying extra for the maintenance program. How can I get this repair done? They refused to do it. I have a back bedroom that is not being monitored. I live in the sticks. I need to have the back monitored. We were happy until they refused to do the repair work.

Last December 30, 2011, I met with an ADT Sales Person who said that they would upgrade my present system. On 1/2/12, the installer came and replaced my unit, downgraded my electronic talking keypad to a cheaper brand that does not talk, and eliminated my key ring remote. He just left and did not provide any direction in using and arming the system.

Why would I accept a downgraded system for a cheaper system? Since then, I have sent emails and got no responses. I have been asking for someone to come back and take this unit out. I haven't heard anything from the home office.

My Sales Representative is making promises to come out but it is 1/12/12 and there is still no resolutions. I am very disappointed and dissatisfied with this service. I need someone to get me some resolutions.

This system, as of 1/10, has been beeping for low battery. That again is very disturbing. I need a better unit, or remove their unit and void the contract.

Thanks for any assistance to change this image.

The sales rep was nice. But the company itself runs like a used car lot. I let the rep know that I was going to gather other quotes but he scheduled me for an install regardless of never receiving approval. I kept getting calls, and still get them, got one today even though I went with another security company. I highly recommend you do not get involved. They are a really annoying, greedy and tacky company.

My church had called ADT because I wanted them to take over the current camera system we had, so they came and put in their DVD recorder and they promise me that signing a 5year contract, ADT will do maintenance any of my cameras even though they are not ADT camera. Now, I called after 3 years and they told me that they will only do maintenance on ADT cameras only.

I am writing to you because I don't have any other option left. I have gone through all the tel # published on your websites and talk to multiple agents at your customer service area and also as per their request, left multiple messages to the local ADT office. In the case of no answer, I have asked one of your ADT representatives to send an internal e-mail to the service manager of the area. Still No answer. One of the largest security monitoring companies in the US, who we leave all our piece and mind to, can't find an individual who can simply take accountability for their action.

I purchased my house about 3 years ago and it came with a full security system installed and was being monitored by a local services. As I moved in, I have discontinued their services and have ADT to monitor safety of my family. We had a service manager visited us and gave us all the options and also told us that we don't need any addition equipment to be installed (deal at that time included one single panel and some wiring- since we had existing system). I was told that since this was given to me free, I can utilize this if something happens to my panel in future. After 3 years, my panel is not working and I am asking for someone to come and install the panel that was owed to me.

I started my conversation on the 26th of Dec 2011 and called numerous times too many departments at ADT including customer service, local agents and so far only thing I have gotten is a runaround. Seems like no one wants to take accountability for anything. Is this really how the customers are to be treated? Worst is who we trust to monitor the security of our most valuable assets (our families and our livers) are demonstrating lack of trust and accountability. Very shameful.

I hope this letter will awake the company and its management to change the behavior of the employees or time is not far, when the largest security will lose all its customers.

I called to cancel my ADT service on 1/05/12 due to problems with the alarm system. A customer service rep told me my account had already been closed. When I asked how long had my account been closed while I was paying them $99.00 every 3 months for over 11 years; the CSR put me on hold then came back in 5 minutes and said she made a mistake and the account was not closed. She then told me the company will close out my account effective 2/02/12. My account is paid in full until Feb. 2012. The company is spam. The charge a fee and do not monitor the alarm system to see if its working. I believe they charged me money and they did not provide a service.

I got the "security system" before it was bought out by ADT and was under Broadview Security. That was the first mistake. The installer took over 8 1/2 hours to install a system in a 2,000 sq. feet mobile home that had previously been wired with another system. The entire time, he talked on the phone with his cousin about buying Pit Bull puppies (probably for fighting?) in Knoxville and then arguing with his girlfriend about where they would eat dinner that night. Yeah, I know way too much about the guy's personal life now. So when it came time to finish up and sign the contract, he falsified his hours right in front of me, which gave me no confidence in the service right from that minute.

The installer knew I had cats, obviously from them running around in the house. The salesman said that the "pet alley" would allow for any animal and wouldn't set the alarm off. It was explained to me that the motion detectors went by body mass and weight. So unless the cats were over 3 feet tall and weighed more than 40 pounds, there was nothing to worry about. Wrong! Just to make a long story short, the incompetent installer put a pet alley motion detector in the front of the house, which proves he knew I had pets, and a regular motion in the back of the house. The cats (2) set the alarm off about 15 times the first weekend, basically every time I went out of the house.

ADT bought out Broadview and since my system is a "legacy" system, meaning a Broadview system, I'm stuck in the middle. ADT won't replace the system with their pet-friendly equipment and won't let me pay to change out the old system for the newer one either. ADT told me that I will have to stop all monitoring for 3 months and then come back as a new customer. But I will have to pay off the entire 3-year contract first.

Friends, beware. I now have a system that even though it has two motion detectors, they can't be used or the cats will set them off. I am down to just 2 alarms, one on each door of my house. I'm paying $42 per month for that? Can you say add them to bankruptcy?

The system is constantly beeping. All my efforts to call customer service failed. I was made a promise which also failed.

On 07/13/2011, a residential sales representative by the name of Tanika ** came out to my home and spoke with me on the different services that ADT offer. She evaluated the home and stated that the best plan for my home would be $42.99 a month. This plan would cover my front and back door in addition it would sound on any activity in the home if there is movement and the alarm is set to away. She also stated that if I wanted to upgrade, I would just pay for the equipment and my monthly rate would stay the same. She said that on this day, she would only be charging me a flat rate of $49.00 on 07/13/2011 and this would be my activation and deposit for the technician to come out and install on 07/29/2011.

She also informed me that I would mostly likely be billed in September for my next payment since I am having the product installed in my home 2 days before the month is over. On 08/02/2011, I noticed that my account was charged $52.74 from ADT and I contacted her immediately and told her that I was billed today and that it also charged me a NSF of $28.00 because I didn't expect any bill coming out right now so the account was empty. She told me that was basically not her problem, she set up the service but do not deal with billing. She then hung up with an attitude. I then called the customer service line and spoke with Ebony **. She stated the reason the amount came out because it was prorated and charged me a full month, so from 07/29-08/01 it was $6.20 and from 08/02/09/01 it was $46.54 which totaled up to be $52.74 and I told her to stop payment from coming out of my account until the system is fixed and my money is replaced.

I also called a guy that was in the troubleshooting department and he sent a signal out to the system and it didn't work. He then told me to close the door, hit the password and away, then in a couple of seconds, then close the door like I'm exciting, then wait awhile and walk in front of the motion detector, I did so and the alarm never sounded. All this went on while I was on the phone with him. We performed this task several times and he said that he was going to get somebody out there as soon as possible but it was scheduled two weeks away, again nobody showed. I then call her office and was transferred to her supervisor who did not answer, so I left a voicemail. She didn't respond, so I left another voicemail and yet again no response. So I called the office again and asked for her supervisor and was given a number to a guy who name at this time I can not remember, but I do have it written down at home, he didn't answer either so I left a very detailed and displeased voicemail.

A couple of days later, Tanika's supervisor called me back and she stated that she apologize for the inconvenience that she was on vacation and was not aware of what was going on. I explained the entire situation to her along with the fact that I had been speaking to other customers of ADT and their entire home is wired including windows and they pay less than myself. I also told her that I was charged a NSF for a bill that I had no knowledge of until September. She asked me was there a billing date on my contract or my installation paperwork, and informed her it was not. So she said that she would reverse the NSF and get a technician out to service the system because it could be something as simple as dust inside the motion, and she would send a guy out that service my area that is a veteran in the alarm business, could evaluate my home and get me covered fully for a cheaper price.

This set up was to occur on 08/13/2011 and I stayed home all day and no one called nor showed up. I phoned the supervisor again on that following Monday, 08/15/2011, and she never called back nor answered. I then called the customer service line and spoke with several people in billing that stated that they could not help me only to pay my bill and if a tech come out and find fault in the system, they will credit me in 30 days. By this time, I am extremely upset. I have made several attempts to reach out and get this resolved and I did not feel like I should have been the one chasing these guys around to get a product of theirs working properly, get my money back and better service for my dollar. I then stopped calling for awhile to at least see if somebody would contact me.

Sometime in August on a Saturday, I had left the home for the day when a service technician called my cell and said he is 5 minutes out from the home. I told him I was not there because I was unaware of him coming. He stated he would document it and for me to try and reschedule. Well now, I was feeling a little confident in the company so I called again to set up an appointment and the customer service rep basically said she would schedule somebody to come out and they did not again, and this was the first week of September. I completely gave up. I said if these people want payment, they will call me and get this resolve themselves. Well, they tried. They sent me a bill for $53.04 due on 09/02/2011, then I get another bill for $192.66 due on 10/11/2011 for October and November and another bill for$ 241.39 for 46.54 due 12/02/2011 for December and January. Yet my system is still broken.

I was fed up with their antics, so I called and spoke with my mother and she phoned them on 12/5/2011 on my behalf and she spoke with Gail in the corporate office through their phone number 1-866-561-0952x24731. She explained all what took place and Ms. Gail told my mother for me to call and speak with her. I call her on 12/5/2011 at 12:11 pm and she didn't answer so I left a voicemail, yet she never responded. I called back on 12/8/2011 at 2:25 pm and left another voicemail and yet there was no response. I called again on 12/9/2011 at 10:02 am and left a voicemail, yet there was no response. Today, I have made my final call on today 12/14/2011 at 1:25 pm and it is now 3:02 pm and I have yet to hear a response back from her.

This has been the worst experience of my life. I have never dealt with a company so great that treat you like this and expect you to pay them. Yet they scream about contract but they are not holding their end of the contract together. I know my service will be cut off on 12/30/2011 and as you can see, I have reached out several times from August to now and I have been left in the dark. I will continue to write anyone that will listen and solve this issue. I don't want this issue on my credit when I did nothing to put it there and I don't want to be with a company that will not service my needs especially when I'm paying for it. Please help.

This company has, on several occasions, not done what they were supposed to do. When I got the alarm initially, it was because my house was being broken into so when I saw the advertisement for an ADT alarm as low as 99 dollars, I figured the actual price would probably be a little higher but was okay with that. The salesman got here and quickly informed us that "that" system is actually best for small mobile homes. The keypad is not wired in and could easily be ripped off the wall and may not go off at all if that happens.

Of course, then we need the better version of the keypad and when everything was added up, the cost was closer to 1000 dollars. When the salesman told us there would be a three year contract involved, we said okay but told him that we were renting and did not plan on staying there for 3 years. He assured us that this was not a problem and that our equipment would be moved at little or no charge to us, but we would have to fulfill our 3-year contract.

When the installer showed up, he said we were going to get 4 door sensors and 1 motion detector for the whole house! That was not what we had discussed with the sales rep. The guy said he felt bad and offered us another motion sensor at half price (still 80 dollars) gee, thanks. Then they charged my bank account way more than they were supposed to before the agreed upon date. Finally, I had to tell them they were not allowed to charge my debit card anymore and to bill me monthly. They promised a $50 credit for my troubles that they never actually credited to my account. When I moved about a year later, I found out that not only would they not move my equipment for me but that they expected you to leave the equipment at the previous address and buy a new equipment at a discounted price.

The discount was a whopping $100 of $800 to $900 system or I would have to terminate my contract and pay the $900 termination cost. I finally convinced them to install at no charge because that is what I was told would happen, but they said I had to move and unhook the equipment myself. They would not do it. So finally, I am getting the equipment installed and telling them I want in writing that there is no installation charge. They gave me that but guess what? They charged me a $155 install charge anyway and when I called, they apologized blaming installer error in filing the paperwork. They assured me that the money would be put back in the bank, but that this process would take ten days or more. They also offered another $55 credit to my ADT account for my troubles. I argued that it did not make sense that I had to wait 2 weeks for my own money, but they said there was nothing they could do.

I finally ended up disputing the charges with my bank as ADT was taking so long to get me my money back and my bank credited the money back right away. ADT sent the dispute back to my bank and told them that I was supposed to have paid and it was a valid charge, so my bank took the money back out of my account and overdrew my bank account by $121. I called ADT and they said that they went ahead and credited the money to my ADT account and applied it to my next bill by mistake.

They said they would credit my bank account but the process would again take 10+ days. I asked them why I should have to wait that long when they screwed up? I also asked them why someone would tell my bank misinformation and basically tell my bank I'm lying about the charges if they knew I was in the right? To both questions, they only said "I'm sorry, I don't have an answer for that".

Now it's Christmas and I need the money that never should have left my account in the first place. So I called my bank to see what I could do. They said they could not reverse the charges again unless ADT faxed them something, saying the charges should not have occurred and so I got the fax number and called ADT. ADT told me that they would not fax anything to my bank so that I could get my money back faster as they do not do "correspondence with financial institutions". I told them "but you guys screwed up, now my account is overdrawn and I'm giving you a chance to help me out and make it right". He again refused and said there was nothing he could do. I asked to speak to a supervisor but he would not transfer me.

This is the worst company I have ever dealt with and I have and will tell anyone thinking of getting service with this company to go elsewhere. They do not do good business. I would like to add that I had to make one of these phone calls on my lunch break and a co-worker overheard and asked me about it. She said she had the same problem and they took money out of bank twice without authorization. Horrible company!

I am giving a "1" because I cannot give a "0". The first week I received the alarm system, the battery went dead. Now, the alarm system is going dead again, and they claim it is because of window sensor. I have had an alarm system in my home for almost 30 years, and have never had this problem. I am being asked to pay a $25.00 fee for their system being defective. I have never had such poor service!

I rented a warehouse for one year and wanted to provide a security system. I asked for a one-year term and ended up with a seven-year term.

ADT are the biggest crooks in the industry. It ain't right. I wanted to get a four-month extension and they told me that my contract was until 2016 and if I did not pay, they would sue me for 90% of the contract and add on extra charges. So now, I am stuck with a company that is total dishonest. I wonder how they sleep at night. It is hard enough to be a small company in a struggling economy to have to deal with a company that only cared about the money.

Do not use this company for any reason; they are very dishonest.

ADT is a rip-off! My mother is a senior citizen and our dad just passed away a few years ago, so I informed ADT that my mom is on fixed income and she won't be able to pay for the monitoring service in which she doesn't receive anyways. My mom could no longer pay for her phone bill so I installed Magic Jack for her, so of course, ADT's monitoring system doesn't work with Magic Jack which I didn't know at the time. However, my mom and I called ADT to cancel the three-year contract that she had signed and to explain about her income situation. ADT could care less; all they said was I'm sorry your mom signed a three-year contract with us. I had spoken with three representatives explaining my mom's situation only to be told that there is nothing that they can do.

ADT currently is withdrawing the payments from my mom's account but as of today, I will contact the bank to have this block. I know there should be some sort of exceptions when situations like this arises; however ADT's response proved to me that they are a business that doesn't care about customers; it's all about the money. I currently have business and home service with them but after this episode, I think I'm taking my business elsewhere.

It was installed 3 months ago and have had 4 technicians out to "repair" but the alarm still goes off when nothing was indicated. Police have been to the house while we are away and it goes off at 2 am. The technicians only schedule 4 hour time frames and then are late. If you work, you have to take time off work. They tried to charge me to come out even though it hasn't worked since day 1. I am trying to get out of the contract but have had to obtain a lawyer.

ADT sucks. I had my service installed on November 22, 2011. I already have problems with it. I am still waiting for a tech to come out. They have cancelled the appointments three times. Bad service. Do not purchase anything from ADT.

I had called regarding low battery beeping from my system.I was given an appointment for November 26, 2011 between 1-5 PM. No technician turned up. I was told that he was running late, so he was rescheduled for December 6, 2011. I got a call from ADT on December 5th asking if it is okay if they send someone on the 5th between 3-5 PM and I agreed. Again, no one turned up. I had to call again, and I was told he was running late, so he is not coming.

I have been rescheduled for December 6, 2011. I just want to ask if this is some type of joke, playing with clients' time. Is this company professionally managed? Every time I had to call to find out the status of the technician, there is no one senior to take responsibility for the technician not coming or finding out the reason for this, and making sure that this does not happen again.

I had been paying for their services for last 3 years, and this is the first time I asked for some service, and this is the type of service I got? I can never recommend ADT to anyone. Can someone solve this problem and see who is accountable for it? My system keeps beeping after certain intervals. It is difficult to sleep.

Their sales rep lie. They have inexperienced technicians. They install indoor-rated equipment at outdoors and tell you there will be no problems. They put you off until the account is bought by ADT then your screwed. Watch the service charges start coming in. ADT is going downhill fast by letting these fly-by-night companies use their name.

I had been harassed for months by Gaylord Security, a dealer for ADT, breaking every telemarketing rule in the world. I have reported them also to the BBB which they have a F-rating and the attorney general's office. I am curious does ADT lets any body become a dealer. I have read story after story and complaints about this dealer on the computer; lawsuits of sales, installs, treatment of employees, etc. The real kicker was when I looked at the Gaylord website and there is a picture of his sales staff. Oh my God! It looks like the people that pull home invasions. Honestly, why would anyone open a door to these people. ADT, you are a great corporation but I really believe you need to look at your dealers.

My service went out three months after installation, and I cannot get a repair technician to my home except during the same hours that I work! I have a new job, and no time off. There are not Saturday appointments. Apparently with ADT, why can't they work some staggered hours so that people with M-F jobs can get assistance!

I never signed the contract with ADT but they are apparently trying to hold me to this contract saying that by installing the alarm system, I am somehow bound to them. But the system has not worked for the past two months! I refuse to pay the monthly fee and I will not sign the contract they sent me through the mail!

I have had ADT Security Systems for awhile home and cameras. I have had so many problems with their service people in Lanham, Maryland office: Wanda, who is one of the managers, and her service team. I have had multiple problems. It always takes 2-3 trips to get the system fixed and working properly. I have now a camera that's not working for at least 2 weeks or more. I have been promised by Miss Wanda that it would be taken care of several times. Each time it was a delay either manpower or the cameras had to be ordered.

Wanda said she would have someone out on Friday to at least put another camera up so I can have a better view of my back yard. Of course that did not happen. People pay for this service but I feel I am not treated or respected as a customer. I have been put on hold because either someone is on vacation (Gary). Daniel did show up with a camerathe wrong camera. He did not come back and of course there were issues with rain and latters and manpower again.

So I am now on hold until Monday when Gary is off vacation. Now a company like ADT and advertisement does not say you lack manpower to get service to customers. Wanda told me Daniel told her why he should go back and just replace the cameras on Monday instead of making two trips. Keep in mind camera 1 is out and camera 4 has water on the lens. This was verified by the two installers from the installation department the Lanham office. They where better than Wanda's group. So what does the customer do? I am paying for a service and still have problems. I do feel Wanda wants to be everyone's friend instead of being the boss.

There are no consequences for ADT but the customer is the victim. You can forward this to ADT's corporate office if you like to. I do not know who to send this to at ADT.

ADT's sales reps are liars. I signed up with ADT at an apartment. I relocated 9 months later and they told me that I had to start my 3-year contract all over or pay $948 to cancel contract. They have turned me in to collections. I was very dissatisfied with them as my alarm went off and no one bothered to call me. The sales reps told me I didn't need a landline which you do! I would never use ADT again! Why don't we file a class action lawsuit against them!

I canceled my service with ADT because of the fact the the home that the services were agreed upon is now in foreclosure. I spoke with a representative that agreed that I could pay the current month and previous month fees than the contract could be canceled. I asked to have the service moved to my new resident if the contract was not able to be dissolved. I currently receive letters and phone calls on a daily basis demanding that I pay $850 to get out of the contract. I requested copy of the contract and was referred to the online site to read the previous services. Also, it was a settlement offered of $609 to end the contract.

This may be minor complaint. When I originally accept the contract with Protect Your Home (ADT), I was offered a $100.00 gift card. After not hearing anything on the gift card, I called the call center and was told I would receive something in the mail. Once I received the letter, it's asking me to pay $ 4.95 for processing fee. I was not told that I would have to pay a fee up front. If I had been told this, I may not have accepted the contract with your company. I would like for your company to inform your sales people that this is not good business practice for a company such as yours. Once I end my contract with you, I will probably not use your company and will not recommend your company to any of my friends.

My experience with ADT has been stunning.

1) The technician who installed the system did so improperly. When we had a burglary attempt a month or so after it was installed, the system completely malfunctioned. The alarm didn't go off (except for sporadic, short beeps), and it did not call the police. When ADT came to inspect it afterwards, the admitted it was never hooked up properly.

2) When I moved out of the house in July 2011, I called to discontinue the system. Because I was unable to recount some random password I had given for the account (even though I offered any other information they would need), they were unable to process the cancellation.

3) I called back a week or two later to try and finalize things, and they put through the cancellation notice.

4) I was billed a month or two later, and when I called to check in, they notified me that there was no record of the account ever being cancelled. And that I now owed them $600+ for remaining months in the contract.

5) Over the next FIVE months, I had a series of at least 12-15 calls with ADT, trying to resolve the issue. This time had to be taken out of my work hours, so that I could call during their work hours. And it easily ate up at least 8-10 hours of work time between being put on hold, transferred, etc.

6) After finally being transferred to someone in the "corporate" office, she promised to email me this supposed contract I had signed. And said they might be able to negotiate down to a $200 fee (although they had charged my account an extra $100 since I had moved out of the house). She said to call her back after I received the email.

7) I never received the email. And called and left two voicemails that were never returned. So I decided to wait for them to contact me.

8) Nearly two months later, I was contacted by ADT again asking for the $600 balance. I spoke with a customer service representative and told him about my previous conversation with the woman from corporate, and he insisted no conversation could have taken place since there was no "record" of it in their files. And that they certainly would not have negotiated down to $200. Basically, accused me of lying. I asked him if he could at least email me a copy of the contract, and because I again could not supply this mysterious password, he was unable to do so.

9) Finally, I posted on ADT's Facebook wall yet again (this seems to be the only way to get someone with authority to actually contact you). And guess who called me today? The same woman from corporate who the man insisted I had not talked to.

10) When I mentioned this to her, she said that conversations with corporate are not listed in their files. (?? )

11) When I asked her about the un-returned voicemails and emails, she insisted they had been sent and that she always answers her voicemail. (?? )

12) She offered to "generously" cut down the fee to $200 (plus the $100 they had already charged since I moved out of the house). But also basically said there was no way that my second conversation back in July (when they said they were cancelling the system, but actually didn't) took place, because it was not recorded "on record". Thus, they said that my system was not effectively cancelled until more than two months after I had moved out of the house. SO not true.

13) She would not budge with the $200. So I had to give in and pay it, since I did not want them calling collections (as I am in the process of purchasing the next house).

Absolutely ridiculous. Disrespectful. And dishonest. I will NEVER be using this company again.

In the past year, there have been a couple of incidents that have set our alarm off, triggering a two-hour delayed response from local authorities. We were extremely fortunate to survive with little or no damage but a two-hour response for an increasingly expensive security service is unacceptable. The poor service and ever increasing rates of ADT determined our decision to terminate our contract with ADT.

When we received invoice # ** from ADT, we contacted ADT to cancel the service on 7/15/11. But we continued to receive phone calls and bills from ADT regarding payment due. We again contacted ADT to cancel the service on 8/3/2011 and again on 10/17/2011. It wasn't until the 10/17 phone call to ADT that we were instructed to put our request in writing and to fax it to xxx-xxx-xxxx. On 10/24/2011, we received a letter from ADT asking yet again to put our request to cancel in writing. It was mailed and faxed on 10/24.

Since 10/24, we have received numerous automated phone call from ADT regarding payment. Every time we received a phone call, we re-faxed our request. Now we are being told, that not only has ADT refused to cancel our contract, even though we have more than met your five-year requirement (we have been with you for 9 years), but ADT is continuing to charge us for services we have been asking ADT to cancel since before August 3rd, 2011.

We are a young family with a tight budget. Although with a new baby in our home, we found a way to have an ADT alarm system. We found out that we have not been monitored for the last year because of what I'll call "the fine print." Not to mention the charge to remove all the equipment.

ADT deserve 0 stars. They have business practices that are illegal. This is my story. I had ADT service for 5 years and in August, I moved out of the house with service into a new home. I called and cancelled the service beginning September. They assured me that it would be done. I got a bill a few days later at my new home address. I figured it took a while for cancellation and billing to get caught up. Nope, I got another bill with late fees for previous unpaid month. Well, here it is 17 November 2011, I had to call and cancel the service again. They claimed they had no record of cancellation' but just an address change. Duh, if the address is changed, the ADT service isn't for the new house! I told her that I shouldn't pay for the past months service since I had rightly cancelled it. She told me "I'm sorry. You're responsible for the charges since we have no record of the cancellation".

The fact is, I moved out of the house in Augusta and the service should have been disconnected in September. The associated phone number has been cancelled yet I'm billed for 3 more months. The representative claims that she can waive' for me the 30-day notice and not charge me an additional month and make it effective tomorrow. Oh, how kind of you! I guess who will not provide security for my new home? ADT! I will also tell everyone that I know not to use them. Their gorilla practices needs to be stopped. Stay away for ADT!

Mort is the sales rep. that had me sign a contract to put in the security system. I informed him that the system is for doors and windows. They installed the doors but not the windows. I was told they would come back but never did. I had been moved in for 3 weeks now and have attempted to call Mort but he would never return my calls. I have now called his boss Marshall Friday, who states I am legally bonded to my contract and they have billed me and stated I will need to give more money to continue the window installation. Mort had lied to his boss when I called and said he never informed me that the window installation was included.

In 2009, I bought a house and called ADT to install security system. First, the guys that came to install it were not ADT employees, but third party contractors. The the sales guy, Andy Scalese, showed up at 10:30 PM while there was still construction in the house. So he took me to his car to sign the contract. He explained what the services is for, but never brought up that contract is actually for 3 (three) years and cancellation is pretty expensive. If you look at the contract, it is pretty hard for average person to understand all conditions described in lawyers language, especially in the darkness of the car.

Then, I sold the house in 2 years and called ADT to cancel the services and found out that I still need to pay 70% of the remaining 3 years contract! I have been working diligently with sales guy asking to assist me with this situation, but the only answer I got is "you signed the contract, pay cancellation fee".

ADT service is nothing special, not better than any other cheaper alternative. Do not get into this trap!

Today, 11-11-11, I took time off from work, missing a whole day, and paid for a ADT tech to screw me. Kerrie ** (NDC) calls the wrong number, telling me that they need to reschedule because I didn't respond. I talked with Mr. **, supervisor, who was not helpful (ref.no.068620), telling me I need to reschedule because no tech is available, because I didn't respond to their call. Now, the tech is overbooked. I need to miss another day of work, because ADT service department made a mistake by calling the wrong number.

I had an alarm system installed in July 2011. Everything is going well, until I had a power outage on 10/10/2011 for 17 hours. The alarm beeped. Didn't think much of it. The battery is suppose to recharge itself in 24 hours, power back on at 5PM on 10/10. 24 hours would be 5 PM the next afternoon, Tuesday. No problems, system is still working fine.

On Thursday evening, 10/13, I went to reset the time on the keyboard and got an `Enprom Error' on the the screen. ADT was calling my house, and couldn't get to the phone fast enough. I called them back, and the line kept getting cut off. So I called the next day from work. I had a service man come out within 2 days, and was told that since the power went out, it burnt out the board in the control panel box, and will need to be replaced for $500.00. I told the guy I didn't have the money at the time to fix it, and paid the $25.00 service call fee, and off he went. I had an electrician come over, and told me this is a used system.

How do I know that the service guy didn't do something to the board? He called GE, the maker of the keyboard, and they never heard of that type of error on the screen. Well, someone knows, cause it was designed by humans and it shows up on the screen. I guess I will try to have auto drafting stopped, if they will authorize it, as I was told by the CS Dept. I have to call a different number, and then have a 3 way call to stop auto drafting. Send me to collections. I will be there with everyone else.

Don't use ADT. I should have these first, or talked to a friend, who I found out, worked for ADT sometime ago. She said don't use them. They are a rip off! I am going to take to small claims and see what can be done. They don't deserve the 1 star rating, they should get a big fat zero.

I was burglarized while their system was active, and I suffered a loss. They failed to take partial responsibility for their system's failure. They failed to honor their theft protection guarantee, and they have sent me to a collection agency because I terminated my contract early (because my company relocated me). I did reach out to them on several occasions, and I did exactly what they asked of me. I lost very personal property that cannot be replaced (family heirlooms). My insurance only covered a fraction of the claim, so I wasn't able to replace what was taken, and now they are causing damage to my credit.

My experience is pitiful. The system was installed in July and hadn't worked yet. I'm paying $48.00/month for a system that does not work. It's pathetic. I also referenced another customer and was promised a $50.00 reference fee for a new customer and still, have not gotten that. I give them 1 star.

I signed up for ADT in July 2011. Within weeks, I got a call from ADT that all sensors were tripped on my alarm panel. So, I went back home to find 3 very rude police officers and my neighbor. I went inside and everything seemed fine, nothing had been broken into, no doors open, nothing. I was standing in my dining room, 15 minutes later while reading the ADT booklet about false alarms, there was a knock at the door and the phone rang. I answered the phone and opened the front door.

The 3 rude police officers were back and on the phone again was ADT saying the sensors were tripped again! I said, "The alarm and the motion sensors aren't even on! By this point, the officers looked at my alarm panel and said the obvious. It must be broken. So, I scheduled a service appointment with ADT to have the problem fixed. The guy showed up, looked at the panel and said it was fine. I said that just to be on the safe side, I want it replaced and I was allowed this with no charge under my service protection plan. He agreed but wanted to come back at another time with a better and more upgraded model. I said that it was fine and scheduled work for two weeks later.

The guy leaves and I go about my business. An hour goes by, I look out my front windows and there he is, still in my driveway parked in front of my house. So, I went outside to make sure he was okay. He was just sitting there not doing anything, not writing, not holding a cellphone, nothing! He made up some story about how he was writing up the work order and he would be gone in a minute. So, I went back inside and started a load of wash. The load finally got done about an hour later and I went to put the new sheets I just washed on one of the beds. Out of the corner of my eye, I saw a van. I pulled back the curtains. It was the ADT guy, still sitting there!

This time, I went down stairs to specifically ask him to leave and conduct his work order elsewhere. As he saw me coming out of my house, he started the van and left very quickly. Two weeks later, he comes back with the new alarm panel. I was so happy and my fiance was there to ask the guy some questions about some temp sensors we wanted to get. The guy fixed the panel but then started asking me odd questions. He asked if I ran the house as a B&B, I said yes. He asked if I stayed here with the guests, I said most of the time. Then, he asked me who else lived around here and what are the other businesses on this private street. By then, this was sounding weird. I told him that I had to go take care of things for my mom and he left, or so I thought. I went about my business and an hour later there he was again. This time I was ready to leave and help my mom. So, my fiance and I left and the ADT guy was still there. My dad stopped by the B&B an hour later while I was at my mom's and then when he got back he said the ADT guy was still there.

The next morning early around 8:00 am, I got a frantic call from my neighbor! Her car had been broken into and her purse and other personal effects were missing. She went on to tell me that the ADT guy was in my driveway after I left for 4 hours! She said that all he did was stare at her and her house, and at my house. She said that she left to get her daughter from school which was about 20 miles away, and when she came back ,he was still there. Later that night, her car was broken into and she swore up and down that it had to have had something to do the the ADT guy. So I called ADT, and they transferred my call to the local office. The manager was very nice, he said that the guy should have stayed no longer that 20 mintues in my driveway. He gave me the guys name and other information I needed to give to my neighbor, so she could give it to the investigating officer who, by the way, was also interested in why the guy was sitting outside my house for so long.

I saw my neighbor again later on that day, and she was very upset. She said that she received a call from the manager I talked to and he yelled at her. He said that because of her and I the local office got reported to corporate and he also lied and said that ADT doesn't use vans at all, so it couldn't have been ADT. First of all, I know how to read! The van had ADT on both sides of it in blue! I have never heard something so ridiculous in my life. You see ADT vans just about everyday driving around on the street! My neighbor explained to him that we live on a private street with 3 B&B's and a lawyers office on it. No one had guests at the time and the lawyer is 80 yrs old. I was staying at my mom's at the time because she's sick and my other neighbor and his wife were at their other house 15 miles away. There is no one else who was so suspicious or creepy as that ADT guy that could have done it. Coincidence, maybe, but I'm not too sure. Just be careful with these guys if you do sign up with them. They don't care about their customers. I can't wait until my contract expires.

The Service is set up to cause customers to cause them to be trapped in a contract that only allows you to get out if you die, get new services or someone moves into your previous residence and obtains services. Due to the decline in our economy, many customers have to relocate and can no longer continue services. ADT gives no solution for these cases and will keep reminding you of the contract. We are in no position to pay them due to lack of work. Therefore, they can hope that the new tenant prefers their services or work picks up in the area otherwise, it's not looking to good for them.

As a result, the outstanding bill is causing a financial burden and will not be a priority due to our families financial status. Eating and maintaining a roof over our heads is the major concern. Everything else is secondary or falls in the get to it if we can status. This causes customers to be extremely disgusted with servicers that prey on the hope that customers fall into their traps, only to leave them stuck and never realizing the power of word of mouth which I intend to spread nationwide and in to businesses, saving them from this tragic end.

When I signed up for a monitoring contract only, I was told that there is no lengthy contract and I could cancel anytime with no cancellation fee. Every time I called, I was transferred constantly and kept on hold/disconnected and the problems I had with the alarm were never solved. I noticed that opening the doors after the alarm was armed did not set off the alarm, so I called for service. I was told it may take 2 weeks for someone to be in my area and they will contact me. Nevertheless, nobody called.

After many other issues such as an intermittent sound, the fire alarm was not connected to my burglar alarm etc. I decided to terminate my contract and find another alarm company. In my opinion, I have done all I could to stay with ADT, and they've done all they could to send me away. When I called to cancel, I was told that I have a contract for 3 years and I will have to pay a hefty fee. So far, nobody wants to listen to me, since somehow now my contract is with Defensive Security, a subsidiary, even after I send a letter to the President. If I would have know I would have choose another company rather than ADT. Please, before signing with them read the many reviews available online. In this challenging economy, I would rather want to support a small and honest company rather than ADT.

Signed up for 3 years, after 1 year son became sick from lead poison. I had to have all the windows in the house removed. When I called them to have new sensors installed, they said I would have to pay for the installation of new sensors.The last thought from my mind was the security system and sensors. I did not use the system from January to April. I even paid for a service I could not use up to April. I told them I would not pay anymore for a service I could not use and then they started to call, which finally they sent me to collections. I will not pay and they can take the loss.

It was just terrible! Not only did the cops come an hour later when the alarm tripped early on in my contract, so I disabled the phone line, but my home was destroyed by a tornado, including the system. They said that they were still going to charge me until the end of the contract. They will not allow me to cancel the service online or give me confirmation of canceling. This is the worst company ever. Who charges people that lost their home in a natural disaster?!

On October 2010, a salesperson of Elite came by our house and introduced a program that would allow us to have ADT security for less than $20 per month. This program was handled by STAR rebate and you have to submit gas and grocery receipts on a monthly basis from which they will send you a check for $20 for each rebate.

It been over a year and I have not received not one rebate. I've contacted STAR rebate (who only communicates via email), Elite, and ADT. All have informed me that I cannot cancel my contract based on not receiving any rebates for over a year. This is a total scam. I would love for someone who was able to cancel to contact me. I've filed complaints with the BBB.

I think it is absolutely ridiculous that I can't change a battery in my system myself. Millions of product developers have found a way to make battery changes a consumer action. It is very inconvenient to have to schedule a technician to come out to change a battery, not to mention the waste of time, money and resources. There is an obvious ulterior motive that has nothing to do with customer satisfaction.

Because it is so inconvenient for me to schedule an appointment when a battery died in one of my keypads, I asked ADT to put a hold on contacting me about the needed battery change. These calls were coming every day around noon and were made by a live CS rep. I was required to choose a future date for which to re-convene the daily calls. On the date I selected, I was awakened from a dead-sleep at minutes after midnight with an automated call that ADT was receiving a trouble signal. I assumed it was a glitch in the system that caused the auto-message to be delivered at precisely the beginning of the chosen date. The next night, however, same thing. On day two, I simply forgot to deal with it and night 3, it happened again. I promptly called the number provided by the recording, "for my convenience," and requested that the midnight calls be stopped immediately. The CS rep asked for my security code, which, in my startled, rudely-awakened-once-again state of mind I could not recall. Without the code, it seems, she couldn't help me. I didn't have the energy to deal with it the following day, so I got the same wake-up call last night. They have a Facebook page, so I commented on it about the situation and my comment appeared briefly before being removed.

Honestly, any company that makes a decision to inform customers of maintenance needs at midnight is just making stupid decisions. They have 12 reasonable hours during which to inform me of any problems with my system and discuss solutions. ADT has proven that I am so invaluable as a customer that they do not care if they inconvenience me with midnight phone calls for routine informative calls. Further, whoever is in charge is making very dumb decisions. Ultimately, I just don't want people who make stupid decisions and do not value their customers to be in charge of the security of my home.

Our alarm did not go off upon entry by a burglar. He came in through a window and had full run of my home. The motion sensor did not go off. I called ADT, and they said they were sorry, and that they would send a technician out to assess the alarm. The technician came and found that the motion sensor was mounted upside down and too high. So unless Spider-man was crawling across my ceiling, I was not protected. I spoke with the "manager" and she was unkind, and advised that I was told that the sensor "probably" would not work. What kind of nonsense is that? Why would we agree to pay for a system we were told "probably" would not work?

The end result was that the house was destroyed, and every electronic device was taken. We live in south Florida where homeowner's insurance is difficult to obtain and very expensive. We are not covered. ADT is not honorable; we have since received a bill for the technician to come out and tell us the system was installed incorrectly. That's just nice. And they accept no responsibility.

For two years we've had Brinks monitor our home. We recently had it turned off after being on vacation for two weeks and we came home to a beeping sound about every hour.

Once we had it turned off, ADT turned off my whole alarm system. I have nothing! I had an alarm installed when we built our home but it wasn't monitored for the first 2 years we lived in our home. Now, I don't even have that.

I have attached a copy of the most recent communication from your company which I have been attempting to dispute for over 5 months now. It seems that rather than returning my calls to discuss the matter, I am now being sent this Service Interruption notice "due to nonpayment". As I have stated in the absurdly numerous conversations that I have had with as many representatives, I would have no problem paying a legitimate bill once I have had a chance to voice my complaint to the managers of whichever department would be involved.

Here is the situation: I had my system installed in April of 2009. The next month, I had a tenant move in and I called the service center for help adding a user to the system. While I had them on the line, I asked about the motion detector that did not seem to be working correctly. I was told that it was probably on a delay. I mentioned that I have walked around in front of it at various intervals after having set it and the technician still insisted that it was working properly and that there must be either a delay for the system or some sort of an interval time that it needed to be activated. I thought this was odd but figured ADT is a huge company and that they must know better than I do.

Since then, I never really thought about the motion detector again until someone was able to break into my kitchen window (in direct line of the motion detector) in April of this year. I called ADT to have someone come out to check the motion detector as well as reinstall part of the front door mechanism, which had been removed with my old front door and not replaced by the contractor working on that.

The technician strolled into my home on the day of the service appointment in May not by introducing himself at the door (as the sales rep stated was customary), but instead by opening my door himself and walking straight in. He fixed the front door situation within 5 minutes since I still had part of that attached to the wall. The repair of the motion detector, however, took longer with a series of battery changes, walking around, and calling people on his cell phone for at least an hour before he decided that he needed to order a part for it but not, of course, before needing to use my bathroom and spending 10 minutes on his cell phone in the truck.

The month of May ends, June comes in, and I get a bill for $388.01. Interesting, I think. I still haven't received a call about this part that needed to be ordered. I called the Billing Questions phone number listed on the bill and I was told that I would need to call the local office to find out when the service would be completed and to discuss my complaint about the professionalism of the technician. I called the number I was given (800-999-5950) and asked for the service manager as I was told. My call was transferred to a voice mail for a Tim/Tom, and I left a message stating that I would be unavailable between 10-6 but I would be able to pick up early in the mornings. The service manager called me back 2 days later and left me a message to call him. Okay, fine, I played the phone tag game and I called him back the next morning before leaving for work and I was again transferred to the voice mail where I attempted to leave a sufficiently detailed message so that he could also leave a message if necessary.

A few days later, I got a call in the middle of the day. I abandoned my patients and I walked out of work to take the call thinking that this would be the only chance I would get, given the way things had been going. Instead of the service manager calling me, it turned out to be a ticked off representative who was angry with me that I was not at home to give the technician directions to my house for the service appointment. What service appointment? This was the middle of the day on a weekday. There was absolutely no way that I would have been able to have a rep come to my house at that time and to be frank, now I was a bit ticked off myself that someone had been sent to my home without my authorization!

I tried leaving more messages for this service manager but I was never answered.

Then the collection calls started coming in. I received a call just about every single day asking for payment on the account. Every time that I was able to pick up the phone, I did and after the rep went through their script of asking me for payment, I asked them to read the notes on the file. They would do so and then say, "Oh, looks like you're waiting for the service to be completed before paying the bill." I would respond, "Yes, that is correct and can you please put in a message for a manager to call me back?" They would respond that they would do so, but that call never came either. A few times I will admit, I did get quite angry with the reps when it was the 4th or 5th time in a week that I had had the same conversation, but one of those same reps said to me that they didn't have any requests on file for a return call from a manager. So what was going on during all the previous calls? Were they just brushing me off to get me off the phone?

On August 6th, the service technician came back to my house supposedly to fix the motion detector. Three months should be sufficient time for a security company as large as ADT to get a part for a motion detector, I would think. He showed up again, helping himself to the door without waiting for me to invite him in. He said he was here to 'check out the motion detector'. I asked him if he had the part that he had claimed he needed to order and his response was that he didn't know anything about a part needing to be ordered. Really? Why was this technician sent out if he didn't have this "part" and why is it that ADT wouldn't have spare parts and/or replacement detectors? Basically, it was another colossal waste of my time and aggravation to have him in my home again. I asked him to have his supervisor give me a call back to talk about this as it was seriously getting obnoxious. Again, I never received a call from a service manager but I got plenty of collection calls.

One rep in particular stood out as she gave me a considerable attitude about paying the bill (I'm pretty sure this call was on August 14th). I, again, explained that I was waiting for the service to be completed and I am still waiting for a call back from a manager. She asked if I would like to speak with one then, and I said, "Yes, that would be fantastic." She then put me on hold for 20 minutes before hanging up on me. Great. More wasted time and still nothing accomplished.

Finally, the next Friday I got a wonderful rep whose name escaped me, but she attempted again to get a manager on the phone for me. This time, instead of leaving me on hold for 20 minutes and hanging up, the rep picked up the phone every few minutes to tell me she was still trying to get someone on the line. This was a dramatic improvement in what I've been dealing with and I told her so. She eventually told me that she couldn't get anyone but made a few calls and I was able to find out that they were 'still waiting for this part' for the motion detector but that she could book a service appointment and make sure that they have the part at that time. She was also able to stop the daily collection calls since the service still had not been completed. I thanked her and we agreed that once the motion detector was fixed, that the account would be put up for review in regards to my having to pay for a motion detector that has never worked.

Finally, another technician was sent out on September 11th. Coincidentally it was the same day as my Orkin scheduled service appointment. The Orkin guy showed up at 9:05 in a neat and ironed uniform, waited at the door for it to be opened for him, and was extremely professional throughout the service call. The ADT guy showed up later, sat in his truck for 20 minutes, opened the door, and walked in on his own. Let's just say that the bug guy's professionalism severely exceeded that of the ADT technician. The motion detector was replaced and now functions correctly. That only took 4 months, but thank you.

Now here's the problem. I have been trying to navigate your system to talk about the payment for the service of fixing this problem. The motion detector never worked. I called after it was installed and I was told that it was working. With the window break-in, clearly that was incorrect. After all this time, annoyance, disgruntled phone and service representatives, I have a huge problem with the fact that you now want to disconnect my service because I haven't paid the bill. It's not like I haven't tried to contact anyone and it's not that I haven't paid my monthly bill. I should not have to pay for a security system that has been faulty from the start. Had it worked at some point and then failed to work, then I would agree with paying for the service call, but that was not the case. Let's not even mention the fact that the technician spent an excessive amount (of my billed) time "testing" the detector. Testing included the activities I mentioned earlier (talking on the phone, wandering about, and using my bathroom).

Hopefully, we can come to a better conclusion than terminating my service and forcing me to use another provider while notifying all of my other new homeowning colleagues of the service I received.

A response would be greatly appreciated, thank you.

I was switched from Brinks to ADT without my approval. They said they sent me an email. I have tried to cancel twice without success. I am being harassed by this company -- numerous phone calls, the alarm going off at 1am, etc. I do not want their service. I want them to leave me alone.

I called to inquire about a security system for my business and spoke to an extremely arrogant and rude call center person. When I challenged him on his attitude, it only got worse before he hung up. I called back attempting to file a complaint and I was told that there was no way to tell who I talked too. I do understand how call centers work. I know that if someone cares enough to follow up on the phone calls, it can be done, especially since they are being recorded. This is a reflection on ADT, whether they like it or not. The phone call was made from ** at approximately 3:50 PM on 06 Oct 11. Even though my mother has been using ADT for years, I definitely would not recommend them after this. I am hoping some that one gets this information and follows up on it.

I, Jeremy **, leased a home at ** Saddlebrook Drive on July 2011. On July 1, 2011, my father-in-law, Bernard ** had authorized ADT to install a security device in our home at ** Saddlebrook Drive (and the address for the ADT is ** Clear View Avenue, Suite **, Atlanta, GA 30340). Please, note that my ADT plan included theft protection guarantee. On July 1, I paid a total of $350.99, which was the total sum needed to install my system. We also requested for a cellular back up, and gave them the Verizon number 706**, which is my wife's Adrian ** cellular phone number.

On July 13, 2011, my home was burglarized, and the security system never responded, nor was either of us contacted. After the police investigation and contacting ADT, they sent out on July 15, 2011 a new technician named Jason **. His number is **, and he found multiple failures in the system (report is attached). When we first negotiated with ADT, they said they are liable. A representative by the name of Corinthian ** stated that ADT insurance would take care of my losses.

After contacting them numerous times for over two months and being sent to several agents, finally Edna ** of the claims department made an offer of $500 to pay as a deductible. I didn't have insurance due to the fact that we just moved in the home in July 11, 2011. I refused; their system's failure makes them negligent and makes them responsible. My losses are estimated at almost $10,000, but in conclusion Mrs. ** stated that they will not reimburse me. I will have to file a claim on my own insurance, which I do not have.

I feel that the service I purchased would have functioned properly; the alarms system should have sounded, and the police and I should have been contacted. Therefore, if this procedure has been followed, it would have not given the burglars time to clear my whole house. Therefore, I feel that ADT is responsible for my losses, and they should reimburse me for my losses.

I am a contractor, and I made the mistake of installing ADT security system in one of my homes in upstate New York. The company that did the installation was Protect Your Home in Auburn, New York. It was installed on March 15, 2010; by the time June came around, I had 30 phone calls about various system failures at all times of the night, and early morning. I made the mistake of installing it in two clients' homes (I am a contractor). I have removed the system; it is sitting in a box at home, and they will not pick it up-- they keep threatening me. To top it all off, it was not my signature at the bottom of the contract because I was not there when it was installed. If I knew it was a battery system, it never would have been put in. I have a ADT wired system in a home down the street that I own, and have never had a problem with it in twelve years, and I pay my bill monthly-- no questions asked.

This was truly a nightmare experience with a nationwide company. If you look for alarm monitoring services, look elsewhere. Every interaction with ADT was a huge disappointment, from sales to service, and in particular John ** of the Customer Relations department turned out to be a liar.

In May 2011, I decided to seek out a large, reputable alarm monitoring service company and mistakenly chose ADT without adequately researching other customers experiences. The saleswoman misled me into signing a three-year contract, the terms of which were buried in the fine print and not disclosed verbally. I only found out much later, when I tried to cancel my service. A week or so later, the installation crew showed up. They complained that they weren't really that good at programming these systems. Well, they were right. After the installation, the alarm system starts beeping in the middle of the night scaring us half to death. It turned out that it's trying to find a landline telephone signal, although we installed a cellular based system. I called ADT to get a service technician out there to rectify the problem. Sure, they could come out the following Thursday! So after we suffered through several sleepless nights, with the beeping starting around 11 pm, another team of service technicians came out. They also failed to fix the problem. On the third try, they managed to actually repair the system. However this was just the beginning. Now we started getting phone calls from ADT saying that there was a problem with our alarm system. Several service appointments failed to repair the system. I suspected that the cell signal was too weak for the communications unit in our closet, and it was said so several times to ADT. This proved to be correct even though no service team even correctly diagnosed the problem.

After months of taking time off work to get incompetent service technicians trying to repair our alarm system, I finally had enough. When ADT once again called to inform me that my alarm system was not working properly, I asked to cancel my contract. The lady I spoke with said no problem, to consider it done. About six weeks later I find out that ADT is still charging my credit card $48 in monthly service charges. I call customer service and they inform me that I have to pay out the full value of my three-year contract if I want to cancel my contract. This was the first I heard of the three-year term. I proceed to write a strongly worded email to the President John Koch and the PR director **.

On September 22, I got a reply from the Customer Relations Department's John **. I explained to Mr. ** that I want ADT to let me out of my contract. He proposed that at my next scheduled service call, ADT would get one and only one more chance to repair the system. If they would fail to do so, he would refund all installation and monthly service charges to date and cancel our contract. I agreed.

On September 29, I again took time off work to go meet the service technicians at my house. The appointment window is from 3 to 5 pm. Nobody showed up or called, in spite of me requesting that they call my cell phone before the appointment to confirm. No shows were quite common, so I was not very surprised at this.

On September 30, John ** claimed that the service technician showed up at 2:36 pm, but was denied entry by my wife saying we didn't need service. My wife was at work at the time as I was. Besides, 2:36 pm was outside the scheduled window, so I requested that Mr. ** honor the agreement made and refund me my money. He said he was going to look into it and call me back that afternoon. He never called. I called him several times and left messages as well as email him. He never contacted me.

On October 3, I again called John. He didn't answer the phone so I left a message. Then I wrote an email to him, Koch, and the PR director, stating that I will start reviewing ADT service and complain to the Better Business Bureau. Now John ** finally called back, only to change his story to say that the service technician was there not at 2:36 pm, but at 2:58 pm! I maintained that was outside of the window. He then went on to say that he was on site for five minutes, thus hitting the window. However, I never got a knock on the door or a phone call inside the window. John refused to refund me the money, a total of $458.

In January of this year I put in a cell box as my primary communication and disconnected my land line. I have had nothing but problems ever since. A day after the install, I was getting calls on low battery and failed to communicate on a brand new box. I called and a technician would come and fix it but a day later, the same issues came back. This has been going on for months now.

In the summer, I decided to switch to the pulse system--biggest mistake ever. When they did the install, they replaced the box and it was totally gone. Once again, a tech would come out and fix it but I would have the same issues the next day. At this point, I was frustrated and I decided to cancel with ADT. I did so over the phone and no one said that it would take 30 days to cancel.

I finally talked to a local rep and she credited me back a few months of monitoring since it was not working. I then was told that I needed to fax a letter to her stating all the issues and that I was cancelling with ADT. I did this on 9/1. I thought it was all taken care of. Now, I am so pissed that I decided to dispute the pulse install on my credit card for $500. I got the money back on my credit card and the company said that my case was closed.

On 9/27, I get a bill in the mail for the $500 and monitoring fees for October. I am beyond pissed now. I called and they told me that I was on a 3-year contract and it would be $1,900 to get out of the contract. I told them that I am not paying for something that does not work. I had no choice but to have them try to fix it once again.

I called last night and they did confirm that I have a major issue with my box. Then, I was informed that no work order can be generated when my account is passed due. I told the account account services I am not paying for something that does not work. Any help would be greatly appreciated.

We purchased the ADT security system shortly after buying our new home in 2009. The system has been great and we had no problems. Our bill has always been paid online since the first day. Since May/June 2011, ADT online has not allowed us to sign in to pay our bill. Being our bill is less than $40.00 per month, I was not too concerned and I have patience to wait while the company fixes the glitch. In early September 2011, I received a paper bill for $126.00. After not being able to log in to pay for the fourth month, I called to complain about the site and try to pay by phone.

Well, all went fine when I spoke to the representative on the phone. They apologized for the inconvenience and took my payment of $126.00. However, after making that payment, the rep said he needed to transfer me to another person to reactivate my service. Still I am okay, my patience is still in good standing. Then a new rep got on the phone and told me that they canceled my contract (which I only had 6 months left on) and now I need to also pay three more months service and sign a new three-year contract.

I was informed that regardless of the circumstances and their website problems, they have the right to cancel at any time. Then he told me that this is a kind measure they are offering to ensure that we remain a valued customer. So in all, I payed my bill of $126.00 just to be told that I had been canceled. Did I forgot to mention I was also informed that my bill had a tacked on cancellation fee of $300.00 plus, on top of the $126.00? I was told I have to pay that within three months. Then as a valued customer, they offered me a new contract that would cost me a total of $1560.00 plus first three months payments due up top, all caused by their website issues. All in all, I do not recommend ADT to anyone. They will scam you out of your money and treat you like you have no common sense and like you have no choice in the matter. I feel that my family has fallen victim to this company who advertises to "keep your family safe" and "values their customers".

1) OLD BUSINESS ACCOUNTS - I have repeatedly cancelled this account and have not occupied the building since September 2010. ADT has illegally extracted monies from my account, and continues to call my business, hassle my staff, and bill my account.

2) BUSINESS ACCOUNT - This facility was discovered robbed on 05 Jun 11 (along with several other business on the avenue). Neither the perimeter alarm nor the motion unit detected the robbers. We contacted ADT everyday for the following two weeks to come out and repair the unit. No one showed. I told them to cancel my account until the alarm was repaired. I understand from Chris (**) that there are no notes on the account regarding the robbery or repeated requests to service the account. This is outrageous, and it confirms the incompetence of ADT.

3) HOME ACCOUNT - On Tuesday, 20 Sept 11, my son set off our home alarm. None of our contact numbers were called. However, when I called to cancel the account this afternoon, I had to confirm both my number and my husband's contact cell number, and they were both on the account. Lastly, the police did stop by about three and a half hours later.

ADT is clearly too incompetent to maintain the security services for both our home and business. I have been a loyal client of ADT for over 14 years, even trusting them enough to do a recent installation in my home.

After having another company for several years, ADT bought it and we became ADT customers without actually calling or signing up for them. We came home from a vacation to find out our home was totally unprotected in May 2011! I called and received no satisfaction. I told the service rep to just cancel our account. They continually called our home, and my wife tried to cancel the account from May to September. After being fed up with all the BS from ADT, she added me on the phone call once and for all, September 2011.

We tried to explain to John, the representative, to cancel our account. He continually just tried to beat around the bush. What does it take to cancel this account? After much confrontation, John said we had to answer some questions, we said OK. John then tried to talk to us about testing the equipment again. We told him we wanted this account cancelled again. And John quit trying to talk about the equipment and said he needed the password. We said, "Fine, why didn't you just ask for the password at first, instead of talking about testing the equipment?". We gave John the password and he said that is what he needed. We said why didn't he just ask for it? John said he would enter this into their system. He said they would send us a statement of a bill of $160! We said no, we cancelled in May of 2011 because we had no service to our home and the bill was fully paid in May 2011.

We do not owe any amount. They would not allow my wife to talk to them about the account they just continually called our home and harassed us. What does it take to cancel this account?

ADT Security Systems is a despicable company. They use entrapment to force my company into long term contracts. We signed a contract for a monitoring service in 2007. We moved to a different location in 2010 (across the street) and asked ADT to relocate our service (at that time our contract was already based on a yearly renewal-basis). Serviceman told me there was no problem and had me sign some kind of packing-slip. On top, it stated "RELO" and he convinced me everything else stayed the same. ADT continued to bill us for both businesses though and sent these bills to collections, despite many calls from us to their "customer support number". Whenever we called, their representatives were extremely rude and completely unwilling to resolve the issue they created themselves. Not until we filed a complaint with the Better Business Bureau this issue was resolved.

In 2011 we had to close that business because of lack of business. We informed ADT and received confirmation. Then 4 months later we received a threatening notice from a lawyer to pay more than $1200 within 5 days! We had not heard anything in 4 months and then suddenly this. Apparently, the "packing-slip" type of form the ADT representative had me sign had some very small lettering, stating I was signing into a new 5-year contract. This while their service rep told me on several occasions that everything stayed the same.

This is pure entrapment, especially since he wrote RELO in large letters on top of the packing-slip. I contacted the ADT Customer Relations Team Leader who had handled the case with the Better Business Bureau, who offered me to "settle" for $500. He wiggled and wiggled and was hiding about all kinds of formalities, but basically still demanding a year and a half worth of service for nothing. Not only extremely bad business, but also borderline criminal. Be aware of what you sign. They will give you the impression it's just a packing-slip for work done, but you will sign a contract with letters so small you can not even read them without special glasses.

I am now the stepchild of ADT.

I started with Broadview and now with the takeover it seems I am nothing but a bother to ADT. The customer service lacks any sort of professionalism and education. When I called to upgrade my system, the call goes through ADT and on three separate times, the ADT person acted confused and put out that I was originally from Broadview. They stated they will connect me to the right number but never offer to give it to me so I don't bother them any longer.

I wanted to upgrade my alarm system before my husband went out of town. I thought with great hope and obviously too high expectations that they would be able to get it in within the next two weeks. Shame on me, I am a current customer (not important) and add that I am a Broadview customer (really not important). They would not be able to get there until 4-5 weeks later.

Never deal with ADT! Last August 25th, I called ADT to ask some questions regarding installation and services. They asked credit card number before I agree to schedule for a technician to come. After I refused to give out my credit card details, they kept pushing me to give up more information. After I felt too much pressure, I disconnected the conversation.

Today, I found out that ADT ran an inquiry on my credit history without my authorization. Because I am doing refinance on my mortgage, it delayed my mortgage closing time. I just can't believe how ADT can inquire credit history without authorization.

We recently cancelled our subscription to ADT and had been a customer for four years. During the four years of membership Brinks was sold to Broadview and, then ADT purchased them. When we cancelled our contract with ADT, we were informed by the representative who was taking the cancellation request that our alarm would continue to perform normally with the exception of it not being monitored. About two months or so went by, and it functioned normally as advertised.

One day we noticed the internal home functions were not working. When we contacted ADT, we were told we did not own the equipment; they could not help us, unless we signed up for service again. They then went on to tell us that a code was sent out by ADT over the phone line rendering our equipment useless. We paid more than $1200.00 (not including a one-year advance payment for monitoring) during the purchase and installation process, and we thought we were buying equipment, with no clear indication we weren't during the sales and installation pitch.

ADT in my opinion has sub-par monitoring service and deceptive sales practices. In addition, they mislead you as a customer by phone, and in the end hi-jack your alarm equipment via phone patch in an effort to strong arm you into a new service contract with them. If ADT wants to pick up their garbage, come and get it. Barring a resolution from ADT, I will never sign up or recommend ADT. I would rather warn people of their thuggery. Steer clear of ADT. There are more practical and cost effective home security solutions out there.

I've been an ADT customer for 5 years with a system that has all of the "bells and whistles" that they recommend. We have been repeatedly contacted with calls about "missed check-ins" that the system does to verify it is working. After several repair visits, due to the calls that indicated that the system was okay and that their system of response was faulty, the calls stopped. At the end of May, I had the entire system checked out due to a pending vacation. I found that "it was not working at all". After three subsequent visits and the replacement of the system's main board and cellular back-up module, the system was "fixed". Now after 105 days of service (if it was even working), the system checks have again started to fail. Neither the main system or cellular back up is working.

When I called for service, the soonest that they could get here, for only the $25.00 trip fee (warranty is only 90 days), was a week. But if I wanted emergency service, I could pay $304 for the first hour and $95 for each additional hour with "no upper limit". I made 2 calls to the service department. I was basically told: "That's all we can offer. And if you do not authorize the emergency service charge, we will not send anyone out." If you use ADT, make sure you test their hardware very frequently as it seems to be very "failure prone". And anticipate at least a week to get any problem corrected. Furthermore, do not believe that the "asap" telephone number for service means anything but alphabet letters.

I was told that the one year transfer stipulation would be waived and the contract would remain as is; no additional time or money. They tacked one more year onto the contract and tried to tell me they waived the balance of the last contract by adding an additional year. Double talk all the way!

I called ADT's main 800 number to establish service. They sent out a technician that had me sign a contract and he installed the alarm. I was not instructed properly on how to use system and subsequently, could not get it to work. I called main call center as well as local ADT office for 4 days. On the 4th day, they finally addressed my issues and sent out a technician. At this point, I have gone 4 days without a working system and wanted it removed so I can go with another more reliable company. They refused and said I am under contract.

The system now works but is so complicated we cannot get it to work. The call center, first technician, and General Manager Craig Taylor all assured me that the motion detector with its new technology can be left armed with windows open. They even don't install window sensors because the motion detector is enough coverage. The experienced 30 year veteran Technician Kirk assured me that if I was to do that, we would have lots of false alarms. So now, we have paid extra for motion detector that cannot operate while the windows are open on a hot day. The control panel is so complicated, and we still cannot get the system to work all the time. They still refuse to uninstall the system.

We scheduled ADT to transfer our alarm service from our old house to our new house. The move itself was easier than dealing with ADT. It's already September and the installation still isn't complete. They have sent technicians that are apparently too stupid to know how to pull up your name, ring you from a gate directory box, get into the neighborhood, let alone program a system. Even after I was told that there would be no charge for the trip that was made today, they are now trying to charge us. What a bunch of rip off con artists. It seems that we should be more worried about these guys than the real criminals!

Called to cancel service after 9 years, due to a move. This was July 25. I was all set to continue with them at the new location. To cancel, I had to fax in a letter, which I did. After calling a week later, they said the letter was not signed. So I faxed it again. They then sent me a form to fill out and send in. I did that.

When it's all said and done, I still owe them for service through November! Why the hell can you not call and cancel right away?

In October 1999, I signed up with Brinks Security, which was bought out by ADT. I did an upgrade of my system to fulfill my contract obligations as agreed. During the upgrade, an alarm keypad would not fit in the original location and the technician only informed me about this after he had already started the work. He never informed me that this upgrade would leave a hole in the wall where the keypad was replaced! I never gave permission for this and should have been given an option prior to the work being done, not after the fact! I notified ADT within a couple of days as soon as I saw what was done and they agreed to have someone contact me about resolving this but no one ever did. I had a terminally ill mother during this time and did not have time for phone holds. I was sure Since I had made the company aware about this. I was sure that they would fix it. But I was very wrong! They are putting the blame on me because I asked for an upgrade! Now, my contract is up. Then, I canceled the service because I don't want the way they reward a 12-year loyal customer.

We contracted for security services with Secure Watch/ADT. When we sold our home, we notified Secure Watch in writing and by phone and requested that automatic payments from our bank account cease. There was no draft the next month but drafts began again on the second month after the cancellation.

We called Secure Watch, who could no longer find any listing for services. They told us to call ADT. However, ADT could not find us listed as receiving services as well but said that only my husband (since I had told them the "account" was under his name) could cancel the contract (that they could not find a record of) and stop automatic drafts. Therefore, ADT is continuing to take payments out of our bank account even though they cannot find a contract for them to do so. Please note that we did not receive security services for a great part of our contractual period because of constant system failures.

In January 2010, Tyco and ADT announced that they were buying their biggest competitor, the Broadview (Home & Business) Security Company. This was formerly the Brinks Security Company.

Both companies knew when this sale was in the works, that the ADT systems are different from the Broadview/Brinks systems. Yet ADT still has not, 18 months later (August 2011), trained a workforce to service the 1.3 million systems they purchased. And owners are barred from even doing a simple thing like changing the batteries in a wireless system! But when one calls either the national or local offices to have this done, the only response is, "We will get to it when we have a technician trained to do it."

It is obvious that TYCO and ADT bought Broadview only with an eye to the profits 1.3 million monthly monitoring payments would bring into the company, in terms of revenue, and could give a ** about providing quality service. They even touted Broadview's customer loyalty and "low attrition rates" (a quote from Naren Gursahaney, President of ADT Worldwide). Assuming, I guess, that we former Broadview customers could be counted on to take any crap they dished out.

Stay away from ADT unless you are fond of spending your hard-earned dollars in return for dismal customer care.

In March of 2011, ADT called me and told me that our alarm system was going off. He then asked me if I wanted him to call the police. I said yes.

Ten minutes later, he called me back and said that they (ADT) didn't have an address for us! (They hold the contract), I provided him with the address. Fifty-two minutes later, I had arrived at the site. Eight minutes later, the police showed up. I then asked the officer how long ago did you receive the call? His response was eight minutes ago. So, it took ADT one hour and 15 minutes approximately to even contact the police.

On July 23, 2011 at 1:00am, I received notification from ADT about an alarm event in Rochester. I was in Albany and I was unable to reach anyone at ADT from 1:00-1:32am. I contacted the Rochester Police and was informed that they had been dispatched and the officer would call me. I received a callback from the officer, at 1:51am, stating that all was well at my residence. I called ADT at 1:52am and again at 1:58am and held continuously. Finally at 2:04am, someone answered.

I spoke with Dave, the manager on site, at 2:05am. He transferred me over to customer relations which was closed. Extremely irate that no one from ADT was available to me for over one hour after an alarm event, I have lost all faith and confidence in this company.

After 16 years with ADT, I have now switched to Time Warner Home Security effective on August 4, 2011.

On Saturday of June 18, 2011 (at about 4 PM), while sitting on my living room coach, I reached for my laptop to do some school work. To my surprise, the laptop was not on the laptop stand. I phoned my daughter to ask if she had moved it. She replied, no. She had not touched it. I searched my house. I saw no obvious signs of breaking and entering-- such as busted door frame. I found myself really wonder, what the devil happened to my laptop. I had no alarm event notification from ADT.

On Sunday, after speaking with a next door friend, at her advice I reported the theft to the local police. I also phoned ADT on Sunday to check on my alarm system, as I still could not figure out what append to my laptop. ADT informed me that one of my sensors was not working correctly, and they set-up an ADT technician appointment. The technician came and replaced the sensor batteries. After a test, he left my home. A couple of weeks go by, and I phoned ADT on Sunday of July 19, 2011, to request assistance with a completed ADT alarm test. It is to ensure that all components were working correctly. The ADT representative questioned as to why I was concerned of my system. I advised Sarah that my home had been recently broken into; I had ADT do a recent replacement of batteries for the sensors, but the ADT technician did not address the window tabs. I need to be sure all components are working correctly. Sarah (ADT monitoring person) then gave me some information about ADT contacting me on June 23, 2011 about an alarm event. I informed her I had no alarm event on the June 23, and that a representative had been doing some test after replacing batteries.

Sarah next shared with me that my account had been taken out of monitoring services on June 15, 2011, and placed back in monitoring service on June 17, 2011. I asked her to confirm that dates, as I could not believe what I was hearing. She confirmed the dates listed above. She also informed me that I could view this in my online account for altered history. I had some issue of logging in, but once I did, I noticed that the history for June 15, 2011 was not available. I was told that it's on a one month history viewable for end users. So, I check my online utility to view the history of my stolen computer, and found that the last time I had it in active session and IP for my home was on June 16, 2011. Damn, this is getting more and crazier by the minute now.

I called ADT customer representative to get some understanding of all this crap. I was told that my ADT billing account was disconnected by ADT due human error. Next, I was told that I have an extended contract period of three (3 years), as a result of the ADT human error of disconnecting my billing account). Next, I have a break in, in which I did not put the puzzle together, but the break-in happened during the period of my ADT account monitoring was placed out of service. Who disconnected my ADT? ADT has yet to let me know about this. Yes, I want an attorney. I need an attorney to help me legally tackle these incompetents.

My ADT smoke alarm glass breaks were not compatible. After installation, me and my wife were told that it is $150/smoke alarm. I asked for a monthly price reduction but there was no response from Daneil, their supplier, as of today. I called at their office phone number 707-428-7888.

We got duped and we want it cancelled.

I have been a Brinks (Broadview Security) customer for several years. Now that ADT has purchased Broadview Security, they refused to honor my existing contract when I bought a new home and wanted to relocate my services to the new address. My old address was **. I was told I would be required to sign a new 3-year agreement, and that my rate would no longer be honored. I submitted an e-mail to the company about a month ago and is yet to receive a response. I also spoke with customer service and received no follow-up correspondence from their management.

My dad passed away on 6.20 and ADT said my service would be back-dated until that date. It was not until 7.4. The manager said it would, and after a last hour call, they were very rude and did not want to discuss this 84 credit. ADT is commuting grains.

I was a former Broadview customer, an ADT bought out company. When I went to cancel monitoring, they tried to get me to stay by lowering my payments in half. Why was this not offered prior to me leaving? Then they stop the monitoring as requested (which I told them I wanted just to use System, locally, as a home security system). They failed to tell me that System will no longer work at all. I am on the way out and the keypad says to call their 800 number. I called them. The rude customer service representative tells me that I do not own System, and I have to pay $600 for it, then hangs up.

I filed a complaint and they gave me a number to call, which I did. A very nice gentleman answered. He says billing will send a bill for System ($600); and he can cue in the command to convert System to local. We even discussed payment options not to pay the $600 in one shot. He said it takes 24-48 hours for System to change. 3 days later, nothing changes. I called and a woman tells me he sent the order to the wrong department. It is in his e-mail at work there. He gave me the wrong information; $600 has to be paid upfront and even then, it will take another 48 hours before System is live locally.

I started out with "Brinks" on August 30, 2006 my initial term and renewal terms was set for three years through August 30, 2009 at a monthly rate of $33.99 and after tax $36.37. The name was changed to Broadview Security on or around June 27, 2009 with an effective date as of November 07, 2009 and was set at a reduced rate of $29.95 including tax as of September 22, 2009 through September 29, 2012.

However, on or around June 14, 2010 it was my understanding that ADT Security Services either bought out Broadway Security or join forces with them, never the less, I became very concern about all these changes going on in rapid succession, so I called ADT for service on March 15, 2011 and was given the assurance that all is well with my system. Since then, on more than three occasions my home-alarm system was inadvertently activated and to my surprise no one from ADT contacted me to find out if all is well in my home, mind you, both Brinks and Broadview Security never fail to respond to any alarm coming out of my home.

On or around June 13, 2011 I called ADT and requested service, it was quite a surprise to learn from the person I spoke with that ADT was not receiving any signal from my system indicating something is wrong. I was shocked to hear this considering all along I was paying for a false sense of security; thank God I was fortunate nothing seriously went wrong in my home. According to the person at ADT he will have a technician at my home on June 17, 2011. This was a disaster, unfortunately, I didn't get his name because I was so confused the way he was carrying on, he demanded to look in my bedroom where I have my computer and when I question as to why he need to do that he became very angry and said I need to look at other service providers I'm currently using, but when I objected and told him it's not right for him to titivate with other utility company equipment, but this made him more angry and he told me that he's got other customers waiting on him for service. At this point I became scared and ask him to leave my home.

I immediately called ADT and spoke with someone proclaiming to be a supervisor, I figure he would listen to my ordeal, but he told me its common practice for their technicians' to behave in that manner. I immediately requested to have my services disconnected, but the supervisor told me I need to call back during regular business hours. On June 25, 2011 at 3:28 PM I spoke to Tanya on 1-800-437-3611 who reminded me to call between Mondays - Friday between 8:00 AM - 6:30 PM to cancel my contract. On June 27, 2011 I spoke to Lynda at 8:32 AM who gave me a new number to call 1-800-437-3611, Tara answer the phone and then switch me over to Laveda at around 9:50 AM who said she's a supervisor.

According to Laveda, I'm in a contract with ADT which runs through September 29, 2012. I told her that this is totally unfair especially all that I went through with this unreliable service and I want a company that I can trust and rely on, so I'm leaving ADT without any regrets. I was told by Laveda that I will have to pay the remaining balance of $29.95 per month through September 29, 2012. I could understand that I'm liable for some kind of penalty, for example, consider the length of time I'm with its predecessor at $36.37 per month then to $29.95 with fourteen months remaining on the contract. a difference of $6.42 multiply by fourteen equates to $89.88. Lastly, I've had no upgrades since the inception of the contract with Brinks, so I don't even understand why I had to be tied in to a new contract.

ADT installed an alarm system at my home. I filled out all of the paperwork and signed the contract. i was not informed as to how to operate the alarm system. When i called to question the use of the system, I was told that the password that I provided was incorrect. I informed the rep that that was the only password that i had, and that was written on paper. I called in for months afterwards to inquire about the use of the system and why wa smy password changed. I was informed that it was a policy that my name could not be my password. When I asked where this was in writing, I was informed that it was not in writing. I at that time informed them that if nothing wsa in writing regarding this matter, then it was a reccomendation, and not a policy!!!

I requested a copy of my original paperwork, and it took five months to recieve it. Upon receipt of the paperwork, I informed the company that my password had been frauduently changed without my permission. The company did its investigation and saw that much of my information that I provided had been fraudulently changed or altered by someone from their company. The presidential team contacted me and at first offered a 21 credit, and then offered a one year free monitoring. The problem is that I had already paid over a year, and then stopped because I could not access my account. I was placed into collections by the company and told that there was nothing else that I could do. I am still in collections due to their error, and am still being told that there is nothing that can be done.

I moved to a rental house that had an ADT Security Alarm installed. In order to change the alarm code, authorized person and emergency contacts I had to change the contract to my name. I had a 1 year contract for the rental property. Now, that I've moved out, ADT is telling me I can't get out of the contract because they're treating this as a new contract and I have to keep the system for a minimum of 3 years or pay 90% of the remaining payments!!!!

I own a home security system that I purchased 8 years ago from a very good security company. I was very happy with their monitoring, hardware, etc. but last year, my account was sold to ADT. I have had nothing but trouble with ADT (once they even actually sent the police to my house when I accidentally set off the alarm and when I gave my name along with my security code and password and several other account details my last name didn't match their records - they had my maiden name that had been changed 3 years prior). So I cancelled with them and hired a new company.

When the new company came out to set up my service, they could not reset the "installer code" on my hardware. We called ADT and they refused to either give me the code, or reset it. They have hijacked my hardware, rendering it useless unless I remain an ADT customer. The new company tried several of the "standard" panel codes but none of them worked. In order for me to switch to a new company, I must purchase all new equipment. This should be an illegal practice. That equipment belongs to me and ADT has basically stolen it by installing their own code and refusing to let me use my own equipment with a different vendor!

ADT was notified in writing by certified letter 67 days before contract ended (30 day notice required) of cancellation or non intent to renew. Did not terminate contract at end and continued to pull funds from checking account. 3 different calls to ADT services rendered different stories each time, as well as a faxed copy of documentation being sent and receipt acknowledged in writing by them but still refused to properly terminate account and credit wrongfully withdrawn funds.

I scheduled an appointment with a time window of 12-5. At 4:15, I received a call from the tech and he informed me that he had 2 other appointments, and would not make it to my house until 6:00-6:30pm. I had already waited and took off work for 5 hours; and they wanted me to wait for another hour and a half, plus the repair time which could run as long as 2 hours. I informed him that I had to take my children to practice at 5:50 and would not be back until 8:00. He informed me that I would have to reschedule the visit. I was pissed! I called the customer service line and rescheduled the appointment with a promise that I would be given the first appointment in the morning at 8am. I took the appointment; and it is now 9:30 and there was no sign of the tech yet.

I called the customer service line again and was told that the tech had two people ahead of me and would possibly be there at 11:30, but could not make any guarantee because a job they have listed for an hour could take 5, like what had happened the previous day. ADT has no respect for the customer's time and does not seem to care that I have had to take off two days from work without pay. I am losing almost $200.00 by missing work. When I asked them what type of compensation I would be getting for the no-show, he stated that they do not provide any because they made no guarantee that I would receive service; and because I told the tech he could not come at 6:00, that I cancelled the service call. ADT is nothing but a bunch of people reading off of index cards that say, " I understand you are frustrated...insert name." I have been with them for 11 years when it was Brinks; and the customer service was great!

2007 Alarm system was damaged by nearby lightning strike. ADT came charged $140 and said it was the phone companies fault. Phone company came and said it was ADT's fault. ADT came again, charged over $200 to tell us our system was broken and we needed a new one. Installed a new one, many more bucks, did not work except when it broke the phone line. Many more bucks, many more visits. Each time either the phone line stopped working entirely, or the security system did not work right, and when the security system took over the line, it never gave it back. ADT was perfectly willing to come out repeatedly, never fixing squat, and charging us over and over. Finally, the smoke/fire alarm monitor on the system, which was the only part that was even usable, failed in May 2011. Fire Dept was sent out. Basically, they said our system sucked and needed to be replaced.

June 2011 we replaced Qwest phone service with COMCAST high speed VOIP system. Problem was back. Unable to get both to work at same time (voice + alarm). Since ADT was unwilling to give us any guarantee that anything would work after paying $140/hr for their service contractor to visit us, we canceled. They said that was fine, they would charge us $175 to cancel.

We offered to tell our story on every website under heaven.

PS If ADT screws up your phone line every time the system calls them, then they cannot call you back, and will not send the police when you need them. What use is that?

In February, I called ADT/Protect Your Home Co to have an alarm installed. I was quoted a price to have the system fully installed in my house including door sensors for the front door, and two rear glass doors. Once I agreed to have the system installed and the tech came out to my house, I experienced ADT's first false advertisement. The system included in the price quoted to me does not include monitoring glass breakage of the rear doors. Instead it only monitors someone opening the door. I know how to lock my doors, I'm specifically concerned about someone breaking the glass and walking through the door without opening it. I was not in the mood to argue with the tech so I paid the extra amount.

Several months after the installation, I received a phone call saying that I had to pay a permit fee. I am certain the sales man I spoke to originally said that they would cover all permits. I told the person who repeatedly called me at work that I was told I did not have to pay this permit fee. After several calls, I asked to have the system removed and a full refund to which I was told that I would still have to pay out the 3 year contract. I asked to speak to a manger who immediately told me that the permit was already pulled and that I did not need to pay it. I asked him why I was harassed to pay this fee to which he simply apologized and assured me it would not happened again. Earlier this week (end of May), I got another call at work telling me I have to pay the permit fee. I told the person that I already spoke to a manager to which she said that the Manager said that now I had to pay the permit fee.

I wrote ADT directly but four days later, I still have not heard back from them. I can only assume that they approve of Protect Your Home's unethical behavior and deceptive sales strategies. Yesterday I received a letter from ADT/Protect Your Home with a collection notices saying that I am overdue on my payment.

I was promised a two-year contract by the sales representative and now realized I am in it for three years. He lied and deceived me at my own kitchen table. Trust not ADT.

Our ADT was installed on April 9, 2011 with a monthly payment of $35.59 per month. Keeping that in mind, the first debit hit our account on April 11th in the amount of $69.68. This was for April 11th to the 30th, and for the month of May. It is now May 10th, and along comes another debit of $35.59. I called ADT, they explained how they bill a month out. I explained that within the 31 days that I have ADT, they debited my account for three plus months of service, with the next debit in June, and so on. I got nothing--they will not credit the account, this is their policy, with a run-around explanation. The facts are in black and white. Thirty one days of their service cost me $105.27 versus our contract rate of $35.59. Do not get ADT. I plan on disconnecting myself from them.

I purchased a home security system from ADT in early March. I called to see how much a system would cost and was told that it would be $508.00 and I would get $200.00 back in the mail. Plus, my son, who suggested that we use ADT would get a $50.00 check for recommending them. I can't get anything out of them. I get the run-around every time I contact them. One representative told me to get online at myadtrebate.com and fill out the form. The site security certificate is bad so if I get to click on the site, it may open up my computer to viruses. I got on the site using my mobile phone and apparently, you have to have information that ADT gives you to gain access, but they will not give me anything related to a rebate. I want my $200.00! Please help!

He said, "Do you mean the 3-year contract?" I said, "No, it's month to month." He said there is no such thing. You get a minimal coverage for $35.99 and have to pay big bucks ($1000s) to have full coverage.

I was so upset that I spoke to two managers, Bob and then James. They were very rude and told me that it's too bad and that this is what I get. Well, they left me speechless. I called to see if they'd pay for the holes put in my wall, and they said, "No. We aren't going to sugarcoat it. If you had listened to the recording, you would have known exactly what you were getting." Also, James asked me to listen to the recording again, and it did not say anything about a 3-year contract. I wouldn't have these thieves in my home for security under no reason. They are stealing you blind. I canceled the service right then and there, and James hung the phone up on me.

ADT sent a coupon to my home that if I install ADT, they will give me a $200 rebate so I will end up paying $99 for installation. When they first set up the rebate online, they only put $100. I spent two months calling them trying to fix it. Finally, it said rebate for $200 after we received proof of purchase. I sent them everything they requested and they declined it saying that there's no date on the proof of purchase which is a lie. The date is right there. Plus, they can easily look up my name and see the date of purchase. They just don't want to pay the rebate. It's all a scam. They want you to buy the system and pay $45 a month, but no rebate. It's all a lie. So the best option is to cancel ADT, but I'm still upset that I never got the $200 they promised in their coupon. Such crooks!

We received a call from a rep of ADT offering us two months free if we came back to ADT. My husband informed the agent that there is a balance due and would not reconnect until paid off in January. My husband advised the agent to call back at that time to go over the offer. The agent did call back and stated that the offer was still available and that in order to get the credits, we will need to place the account in my name and have the balance moved to the new account--that will pay off the balance on the old account and now, the services will be back on to protect our home.

We agreed and the agent, Eric, came to the home and completed the account setup. The agent advised me that nothing with the codes had changed and now, my name was the main account and the balance should be transferred within 24 hours--the two months' credits will follow. Now, we are receiving collection calls from Appeal regarding the previous balance that was on my husband Shawndell **'s account. I explained everything that took place and what we were advised. The agent stated that the person who came out was there to try and collect the balance and not to setup a new account. Now, I am in a three-year contract with no credits applied and my husband still has a balance due on the previous account. We are still receiving calls and have reached out to ADT but this issue is still not resolved.

We are a small business dealing in cell phone activations and money transfers. On 3/29/11, we contacted ADT Security Systems to come into our store to help us with our video security system. The salesman, Mr. John **, came in and we spoke about 4 of our cameras running 5 seconds behind. Mr. ** told us that our cameras were fine, that the problem with the delay was our DVR unit and it would need to get replaced. He recommended that we get a one terabyte DVR box. My boss asked him, "what is the best you have?" so we purchased a two terabyte unit.

On 4/11/11, the installer came to the store. He started installing their DVR box and told us that he can't figure out how our old system had been set up. Something about it being wireless and running through a modem, but that he will try his best to make it work with the new DVR. After all the installation was done, he told us that the 4 cameras that we have were not compatible with their DVR. Therefore, we would need to get new cameras. Mr. ** said he will bring a camera to test out, so the installer left the job half complete because the 4 cameras were not working. Mr. Norris returned with the new camera about 4 days later. Mr. Norris came back with a camera and showed us the image, which was not what we expected or needed for our system.

My boss told him that it was not what we need and if we can just switch back to our old system. He proceeded to tell him "okay, I will call on Monday to set up a day to switch it back". A couple of days passed and no call from Mr. Norris. When we finally got a hold of him, he told us that he spoke to his manager Chris ** and as per their conversation, we need to speak to him about a refund. John also told us that it wasn't good, but that on his personal opinion, he thinks we are entitled to a refund. He wished he could help us out, but it was out of his hands and it was up to his manager who is by this point, not returning any phone calls after numerous messages were left on his answering machine.

The manager Chris finally called us back. After an hour on the phone, explaining to him that the only reason we called ADT to begin with was for them to make the 4 cameras run in real time, not delayed. He continued to say "at the end of the day, the job was done and it is what was down on the contract". We have to finish paying for the rest of the unit since it's now ours and that it is out of their hands if our 4 cameras are not working because they are not compatible with their DVR. Though he can sell us the 4 cameras at a "discounted" price. If the installer would have done his job right prior to the installation, he should have known that the cameras were not going to work with their DVR. He should have informed us and we would have denied installation. But he told us that after the installation was complete. They are now calling it a job complete because the DVR was installed. The job they were contacted for was never completed because the 4 cameras are now not working, therefore, not providing security for our employees or customers. At the end, we have gone from having 4 security cameras that provided protection for both our employees and customers but was 5 seconds delay, to having 4 that don't work.

I signed a 3-year contract with the ADT. That agreement included maintain services. The technician had done a terrible installation, my alarm went out more than 3 times due to the wrong installation. They gave me 3 different appointment times, but the technician never showed up. I have been calling ADT customer services for more than 40 times in a lapse of 60 days, but apparently they don't care even with the fact that I got a 3-year contract with them. But I am going to court because they simply broke that signed agreement. The technician, who came to my house, also wants to charge me the gasoline spent on his car.

Since I had my Security Alarm System installed by ADT, it has been giving me problems. After 1, 1/2, the remote control device for the alarm has never worked properly. Whenever I will try to deactivate or activate the alarm, it never worked. Several times, the alarm when off and I had a difficult time turning it off. When I called a complaint about the problem, they send a technician who was rude and refused to show me how to change the access code to my system since it was still under the code ADT setup. He was so disrespectful that I told him to leave my apartment because I was not going to deal with his rudeness. I have been paying for a device that has not been working for several months. I am requesting a full refund for the installation of the equipment and several monthly payments I have made. My customer account # ******. I thank you in advance for your help with this matter.

I have read hundreds of complaints against ADT Security Systems. The systems are extremely high priced.

You can install your own effective system. I would suggest you keep any valuables in one of those heavy steel gun lockers that you can buy in sporting goods stores. Bolt the locker to your wall and floor. You can bolt them so that the door only opens about 6" into an adjacent wall, enough room to lock and unlock it and still access the contents. The 6" restriction should be enough to prevent a thief from manipulating with a crowbar into the door.

There are many state-of-the-art, battery operated loud screeching alarms available, for $25 or less. Go to eBay and look up "battery alarm system." Some of them come with an auxiliary speaker which you can run a wire to the speaker and outside your home under the overhang of your roof. So the neighborhood will be alerted. They will call the police. Don't expect ADT Security Systems to do it.

I cancelled my service due to a short sale of my home. The new location did not have ADT installed and I didn't need the service since I moved into a complex that is gated with 24 hour security. I canceled my service on Febuary 24,2011. I was scheduled to move out on Febuary 26,2011. I told the customer service rep that I wanted my service cut off on Febuary 26.

On March 6, 2011, I got a call stating there was a trouble alarm at my old location. I called ADT to inform them that my service should have been cut off. The service rep stated that I missed my billed cycle. My billing cycle started on the 23th of each month. Therefore,my service would not be cut off until March 23,2011. I told ADT I was not paying for service at a location where I was not living any more. The service rep stated that it's ADT's policy that they do not do prorates.

So I am being billed for 29 days of service because I missed the billing cycle by one day. The service rep also stated that I was lucky because ADT could charge me up until July because I signed a five year contract. I told them I was not paying for service after the cut off time. I haven't received my final bill yet. Please follow up. If you need any other info let me know. This is a rip off consumers need to know.

I had a sales rep from ADT come to my home for an estimate. I did not use a third party retailer because I was concerned about scams. The sales rep gathered all my information and gave me a quote for $699.00 + $34.99/month (I assume with a contract). I was surprised by upfront cost and told him that it was out of my price range. He then told me that he had a friend that could install it for about $300.00. And then, he explained to me that his friend could do this because he would be paid $1,200.00 as a finder's fee from ADT. His friend would run a credit check on me and if my credit was good, then ADT would pay him to get me signed up.

ADT automatically renews annual agreements. I cancelled and got stuck with paying out four more months of an auto renewal. I wish a class action lawyer in Alabama would take this on.

Where do I begin? It is a small comfort to know that I'm not the only one with issues with ADT. I won't go into the whole story, all 6.5 years, but here are the highlights. I signed up in 2004 for my business. I added more sensors when we expanded into additional offices in 2005. It took over three months of calling and calling to get the system working. I finally called the BBB in Florida. That seemed to work as someone from Boca Raton HQ called me within a few days and another installer came out and fixed everything within two weeks.

We moved the business to a high-rise office in a Bank of America building so we no longer needed ADT. I phoned them to get the procedure for cancellation. We faxed them the details with a 30-day notice. Okay, so far. Then, out of the blue, I started getting calls from their collection agency in New York. The collection woman said that we owed ADT $1,900 for early termination. My contract (which ADT themselves provided a copy) read that I can cancel after the initial five years and that it auto renews annual thereafter. For the life of me, I cannot determine how they came up with that figure. The collection woman just kept saying that we terminated after the contract was renewed.

Our five years was up in February 2010. I cancelled in September 2010. The collection woman said that to avoid any penalties, I had to have cancelled the contract 30 days before February 2010 and that once the contract was renewed, I was stuck. I told her that I was not clairvoyant and had no idea that the company was moving. (Partly because we were robbed three times in as many months). She just kept yelling at me that I had to cancel before the contract was renewed.

I said that the contract clearly states that once the five years has been met, the contract would renew annually. The policy goes on to state that if we cancelled after the policy was renewed, we were liable for 90% of the remaining duration of the contract. So, if it renewed in February 2010, and I cancelled in September 2010, wouldn't I just owe 90% of October - January? The collection woman basically said that I was stupid and that we'd let a judge decide on what to do with me! "Fine by me," I said. I'm not afraid of their scare tactics. I can read English perfectly well, thank you!

I have had about seven sales calls from ADT. The last time, someone showed up ready to install the system. I never ordered ADT because I already have another vendor. Why? The sales staff refused to stop calling at my door.

I recently moved to a new residence and am writing to inform you about the poor service and lack of professionalism that I have experienced with ADT. The detailed account of my experience below shows the lack of professionalism and client service as demonstrated by:

(1) Lost time at work for installation. I took time off from work and stayed home 4 times for the installation of a security system which was never installed. Two times the technician did not show up and I was not informed. (2) Delays in follow up and installation. (3) Phone calls and emails to the district manager were not returned in several instances. (4) Service installation was scheduled and either the technician didn't show up or the technician left. (5) I was told that the equipment promised under the contract would not be delivered at the price quoted and as the technician did not show up for the installation, I was then informed that I either accept another piece of equipment or pay additional money.

I moved to my new residence and contacted ADT in mid October to get a quotation and have a security system installed. I also informed the sales person that I was thinking of an alarm system for my business so if this experience worked well, I would give ADT more of my business. ADT gave me a written quotation on 10/26 (he didn't show up for one appointment but finally we had an appointment and quotation when he came over on 10/26). Sales person was Tyvone **.

The installation was scheduled for 11/23/2010. I was given a window from 8 am until 12 noon and took the day off from work, technician was Greg **, on 11/23 (Wednesday, the day before Thanksgiving). He told me that the package I had bought was not appropriate due to the position of the phone jacks in my house. He suggested that I get a cell phone system which would cost more money ($150 difference plus $9 per month extra free). I said that I would go with the cell system and make the change in my order only if he could install the system without any further delay since I wanted to have the system installed. If there was to be a delay to procure and schedule the cell system, then I would like for him to install the original system (with the landlines). He made a few calls and promised that he would return on 11/25 in the afternoon. I took the day off and waited for the technician the entire day. He didn't show up. I tried calling but got no response. The week of November 29th, I called the sales person Tyvone a few times. He called me back on Wednesday, 11/31, and said that he didn't know anything about the technician not showing up and he didn't see that an installation was scheduled for 11/25 at my house. Apparently, the technician had lied to me.

Tyvone then called me on Friday 12/2 at 5pm saying the installation would occur on 12/6/10 (Monday) in the morning. I had no advance notice to schedule the day off, but was desperate to have the system installed. So I took the morning off. On Monday, 12/6/2010, the technician showed up but didn't have the intercom system that was part of my order. He started the installation of the rest of the security system but left without completing the installation. He left all his paperwork in the house and also some equipment. This was my third day off work and still I had no alarm system. I then reached out to the district manager, Rick **. Rick said that he was sorry about my experience and promised to take care of the installation and ensure that it was done right. He asked me to email him and call him directly if I had any questions.

The installation was scheduled for 12/14/2010. I emailed Rick ** a few times and also left several messages. He never called me back. On the scheduled installation date of Tuesday 12/14/2010, the technician did not show up. I had taken the morning off from work (my 4th day off). I called Rick ** and also Tyvone. I was informed by Tyvone that there was a problem -- ADT could not install the talk/see/listen intercom system since the price quoted in the contract was for the wrong system (talk/listen intercom). It was 10:30 am. I had already been waiting for 2 hours and the technician had not shown up, and I felt that I was being forced to either pay more money or install an intercom system that I didn't want. I was totally fed up and had no faith in what anyone was saying to me. I called up Ackermann Security on the same day. The sales person showed up on the same day in the evening and has scheduled the installation for next week.

I just purchased a brand new home and an ADT sales agent came by to pitch their services. I signed on the spot feeling that I needed it, plus he informed me that I could cancel it anytime within 3 days at no cost. The next day their service rep came and installed the equipment in the morning and in the afternoon of that same day another company stop by and offered a much better protection package for less. I canceled the ADT service the following day (48 hours later) and the same sales rep who came to my house called threatening me that I couldn't not cancel after the equipment was already put up, then passed the phone to his boss who told me that unless I signed with them, he would put a lien on my house to recoup their money!

I feel lied to, cheated and am emotionally distressed! I feel threatened, fearing that they could send an intruder at my home in my absence or whatever to get even because of they way they sounded and acted on the phone with me. I am worried now and don't know how to handle this situation!

I asked for an estimate via the internet between competing companies. ADT was first to answer the call. Sales guy (Matt) went over specifics of my house and then asked for my social and credit and existing system and asked for the last 4 digits of my social and my credit card. What? When I said "no" not only did he laugh but went into what he believed to be a complete and lengthy diatribe about how I was being naive. If you are going to advertise like any contractor on the internet, you need to learn to do business in the same way. No one of their right mind would disclose that information when they are merely asking for a bid. ADT needs to do something with what I am going to assume are outside contractors working these ridiculous scams. I am not an idiot.

Before leaving my place of residency back in 5/2008 I called up ADT and I informed them that I would be moving and that I would no longer need service after this time. The rep at this time had made a note of this and guaranteed that all would be well. 2 years later I get a note from a collection agency (on part of ADT) telling me that they never received notification on this (mind you in 5/2008 I paid them $174.37 to square the account of and close account and rep assured me all was well).

I signed a contract with ADT for alarm services on December 17, 2008. I knew that I would be moving. We asked the representative on the phone and the one that came out if we can move the service because we are only renting. He informed my husband and I that the services would be moved at no cost to us as long as we kept our contract of 3 years. I was fine when the three years. Until now, I am trying to move the services and they are trying to force me to sign a new contract and pay to have the services moved to my new home. Why? Is it fair for me to sign a new 3-year contract? I plan on buying a home in 2 years so that means I need to sign a new contract again? There is not a single thing in the contract that says you cannot transfer services. This should be illegal.

I had ADT installed in 1995. I had 1 break-in 2 years ago. I had to install a new door and they would not give me the connector on the bottom of the door that beeps because I did not have a service contract. Does this make sense? Well, now my problem is my keypad is so old (15 yrs) that some of the #'s do not work.

Being a customer for 15 yrs, I thought this would not be a problem. They told me they would send someone 149.00 plus 40.00 per hour while they were here. They offer a free system advertised in our newspaper every week to new customers for 99.00. So I will have to cancel ADT and then I will call them and have them reinstall a new system for 99.00. Does this make sense? I have talked to supervisors and they say they understand but to have someone come out for a loyal customer is still 149.00 plus 40.00 for each 1/2 hour.

This company sucks! Any folks who are deaf and use this company for security. Beware! My mother is deaf and has had ADT Security for years. Even though there is a Federal Law advising that companies are supposed to have a TDD Device, I have been advised by numerous representatives that ADT does not supply this device to their own operators.

What? Are you kidding me! They continue to call my mom directly and then since they say they've called her and got no response, they call those listed next on the list. Dah! She is deaf, so obviously she is not going to answer the phone! Hello! Can you hear me now! My mom has already told them that they have to go through TDD Relay (711) to get a hold of her. Still to this day, they do not! When I suggested that they text her, I was told that they do not text people. So, how would you get a hold of your deaf customer when an alarm is going off?

Also, if they get a hold of everyone on the list and leave voice mails, ADT's job is done. What kind of security is that? The operators in the monitoring area do not like you questioning them, are very rude and have often hung up on me! I urge folks, who are deaf, to call and complain! This company does not have your security or best interest at hand! What is a customer paying for the sign in the front yard and some misc. stickers?

Thanks but no thanks! We will take our business elsewhere and will look into legal representation! I urge folks to find another security company that is not affiliated with ADT. Disgusted with ADT security! My mother's security is not their first priority. Their priority is getting as much money from you as they can!

I was approached by an ADT representative telling me that they were taking over Monitronics accounts. I unfortunately was given false information, and I now have to pay $1,000 to Monitronics to cancel my account. There was no such take over happening. I was told that he would notify Monitronics "on my behalf," but he did not write them anything. He is threatening to sue me, and the police will not help with this con. If someone comes to your house, do not answer the door. It is a con. They charged me $1,000 for cancelling my account with Monitronics, and not knowing how long my contract is with ADT.

On Oct. 21, 2010, I had an ADT security system installed in my home by an affiliated dealer, Protect Your Home. On Oct. 24, I received a false alarm call from ADT. I requested for a technician to come to my home to resolve the matter and received no response after an entire week passed. On Oct. 30, I received another false alarm call from ADT. On Nov. 1, I received a call from Protect Your Home to schedule for a tech to come to my home. A tech came on Nov. 3. On Nov. 3, after the tech supposedly fixed the problem, I received another false alarm. Another tech came out on Nov. 4 and replaced window sensors on the problem zone areas. On Nov. 7, I reported problems with the equipment in a new zone. On Nov. 8, I received another call regarding a burglar event.

I demanded for a tech to come out and no one called. On Nov. 10, I had another call regarding a burglar event. On Nov. 11, I received a call from the dealer and was offered for a tech to come out, again and a refund for 2 months of monitoring. I explained that the offer was not acceptable at this point and that they could do better. My family and I have been inconvenienced and I have invested a lot of money in a company that has not held up their end whatsoever. Their customer service, response time and equipment is poor! ADT also has responsibility in this and choose to play the blame game. I wouldn't be opposed to the dealer coming to pick up their equipment, cancel our contract and give me a 100% refund so that I can go with someone who can handle the business.

ADT has been monitoring my system for about 10 years. I just recently found out that for the past year and half, my system was not being monitored, yet I was sending them regular payments of $136.29 every three months. I got a new phone, and Comcast set it up correctly . They would not even consider reimbursing me any of my money. They have taken my money for over a year, and didn't provide the service, so I cancelled my service. This seems like fraud to me .

I am ready to file suit against both of these companies. For one year, I have had bad service from both of these companies with no telephone and no alarm system. Both companies have been to my home at least 5 or 6 times in 8 months for the same problem, and the last visit was last Monday, each was claiming it was not their fault. The phones have not worked for days and when they do work, you cannot use them for all the static that you cannot hear the person on the other end. ADT says it's AT&Ts fault and vice versa. Well, on Monday after 8 months, I finally had a clear phone. ADT took the blame because of bad wiring and the telephone company left.

Today, the phones are not working at all again, both of my numbers ** and **. I have been continually called by ADT telling me something was wrong with my system due to the telephone, and vice versa, the telephone company tells me that it has been ADT. But yet with the terrible service, I have continually paid my bills and have asked them to give me some credit and they have refused. I am so mad that if I do not hear from both companies, I will file a complaint and also hire me an attorney to proceed with a law suit. I would appreciate hearing from someone right now if you can get through.

The system kept losing signal so they replaced the signal box. My house was robbed and the signal failed. I called ADT and they were suppose to send someone within 2 hours. No one came. They kept saying the tech was in route. This went on for 6 hours before I said forget it, I'm going to my parents house and rescheduled them for the morning between 8 and 12.

My dad took off work to meet them and they said they had no record of our appointment and didn't send anyone until 2pm. The tech said not only did the system fail but the ADT subcontractor that installed it, installed his own equipment and not ADT. They said they would install a new system on Nov 2, 2010, almost 2 weeks after the break in. During that time, we are expected to pay for service even with the system not working and that mean I had no smoke detectors or anything for 2 weeks because they are all tied in. They never installed a new system. The tech showed up another 6 hours late on Nov 2nd and they replaced the same box again. I am force to pay a $1,000 deductible on my homeowners insurance to get my stuff replaced that was stolen in the robbery.

We started using ADT burglar alarm service at October 2009. After a year we decided to move out from the premises and called ADT to cancel the service. They told us the contract was for 5 years. After checking the contract we saw the 'five' years term in the small print part of the contract. (Not in numerical form but the word 'five' instead). Our sales representative Gregori ** assured us that the deal did not include any commitments etc. As you may guess, he simply lied and misled us.

I think ADT allows (or maybe promotes) this kind of scam done by their sales reps because they are not helpful on the phone and even if you try to contact to Corporate Customer Relations Consultants in Florida. As a result, we were not aware of a 5 year contract and the signing was like a bait-and-switch deal. After experiencing this with ADT, I personally persuaded the company I work to switch their alarm systems in 3 different locations to other security company (which offered significant discounts though, and free setup). Everything fine for now but ADT problem still not solved. Interestingly the early termination fee they want us to pay is the sum of remaining 4 years.

In short, a terrible experience. The installer was very late, poorly trained and rude. The system did not work. After six call backs with various crews intent on fixing the system, it still did not work. We cancelled the service. When we tried to unplug the system, our phone line went dead. Plugging back in did not help. Asking for ADT to remove the system was to result in a $150 to $200 fee, after all of the expense and hassle we had already endured. I strongly recommend anyone serious about a security system to avoid ADT at all costs. Over $1200 for nothing. The hassle of 6 or 7 afternoons waiting and dealing with install crews, the indignity of them want to charge me another couple of hundred to remove their *** up system that now interferes with my home phone.

During the 2nd week of 2010, I decided to purchase an alarm system for my home in Clearwater. I saw ADT had a special where you could purchase an alarm for $99. I would have to pay more upfront, but a rebate would be sent. I asked about what happens if I move, knowing that I would most likely be moving in several months.

I was told that the alarm could be moved and installed in my new home and I could continue my contract. On January 19, 2010, the Tampa office sent an installer to my house. I took the day off from work. The installer arrived very late in the day. The installer suggested I buy the wireless system and said it would be easier to move and he would not have to drive into my walls. Knowing it would probably be moving the system, and knowing it would be easier on the installer, I decided to pay the difference to have the wireless system installed.

The system was installed on the 19th, and all was good, so I thought. On 4/23/10, I was laid off from my job and decided that it was time to go ahead and move. I called ADT to see what the process was for uninstalling my system, so that I was prepared when my house sold. The ADT customer support lady said that the alarm was to stay with the house, that I would have to purchase a new alarm for my new home, and if I didn't, I would have to pay a $900 plus fee for breaking the contract. If I bought a new alarm for my new home, I would have to sign up and start my 3-year contract up all over, but if I could convince the new owners of my home to sign up for 3 years, then I would be out of my contract.

I was shocked, since I thought I had bought my system, and was told by ADT that I would move it. Again, also, at install, the installer said I could move it. I would have bought the wired version, if ADT had been upfront and told me that I was not purchasing the equipment. I would not have paid more for equipment that I did not own and could not reuse. The buyers of my house said that they did not want to make a contract with ADT and did not want the alarm.

I called the Tampa ADT to ask them to come remove their equipment. They said there would be a $150 charge for removal and they wanted me to leave the alarm there for the new owners. I tried to convince ADT that the new owners did not want it and it is their equipment, much to my anger, and that they need to come remove it. ADT would not, so we disconnected it ourselves, including all parts and drove to Tampa to return the system. I had the Tampa office give me a receipt. I called ADT several times to express my anger at being lied to from the beginning, to no avail.

After I moved, I received a call from a sales person asking if I was ready to have an ADT alarm installed in my new home. Of course by then I did not want anything to do with ADT. I explained my situation and he said he would mark it down in my file. About 2 weeks later, I received a call from ADT saying that they could not get a reading on my alarm system. I told them that my alarm had been removed over a month ago. I was surprised it took them that long to notice that there was no signal coming from my alarm alerting them to a problem.

I called the Tampa installer, who originally installed my system, to complain and asked if there was anything he could do. He said since I took it on myself and uninstalled the system myself, and already contacted ADT. there was nothing he could do. He said he could have removed it for me to take with me, but it was too late. He said I'm on my own and in his words he said that he is just a "pee on." I told him that I want this matter to go to a class action suit. He got mad and said I was just going to get him in trouble. We hung up. I paid the $900+ break of contract fee. I sincerely hope that someone will step up and take situations like mine into a class action lawsuit against ADT. Consumers need to be protected from ADT.

On the 6th of October 2010, a saleswoman, Tasha **, came by my house and sold me a promotional deal in which she said that I could get a system installed and that I wouldn't be billed for anything till next month. I was also assured by the installer that I wouldn't be billed until next month as we live on a fixed income. So I wanted to be sure. But today is the 8th and they, ADT, took $81.32 and Secure Watch from Knoxville, TN took $104.94.

As this company has misrepresented itself to me, I want a full and complete refund and any amount that I might have incurred by my bank for being short of funds due the this .I spoke with Erica, employee # **, and was assured that I would get a full refund. But since then I spoke to another agent and he said that no money was taken from my account. When I confronted him with the proof, he said that it would take 30 days or longer to get my refund. I am completely unsatisfied by the deceitful behavior this company chose to use against me.

Cancel account. Unsatisfactory. Well, I am disabled and live on a fixed income and these people lied and took money out of my account. And now I am facing the possibility of insufficient funds from my bank which I surely cannot afford.

On the 6th of October 2010, a saleswoman Tasha ** (864) 553-4867 came by my house and sold me a promotional deal in which she said that I could get a system installed and that I wouldn't be billed for anything till next month, and I was also assured by the installer that I wouldn't be billed until next month as we live on a fixed income so I wanted to be sure, but today is the 8th, and they ADT took $81.32 and Secure Watch from Knoxville Tn. took $104.94 .

As this company has misrepresented itself to me, I want a full and complete refund, and any amount that I might have incurred by my bank for being short of funds due to this. I spoke with Erica employee # ** and was assured that I would get a full refund, but since then I spoke to another agent and he said that no money was taken from my acct. but when I confronted him with the proof, he said that it would take 30 days or longer to get my refund. I am completely unsatisfied by this deceitful behavior this company chose to use against me.

I had ADT's service perhaps two years ago then cancelled it. I've since moved from the related house and cancelled the related credit card. On numerous occasions, I've tried to cancel the service (no contract in existence) and have even had my bank, Bank of America, on the line when they agreed to stop billing me. After fighting them over billing me for providing no service, with no contract, they raised my rates. Bank of America allows them to keep billing me - even on a different unrelated credit card and different address (remember - no service provided, no contract or authorization and they have agreed on the phone with BoA to stop billing). This is outrageous fraud.

I have an ADT alarm system in my home, and one night the alarm went off I got real scared, and put the hostage code. That means that ADT should of send the police light away and they did not, (I had specific instructions on my account to do that when that code was put in). What they did was they Called and without asking for my pass code to make sure it was me they said we received a hostage code do u want us to send the police. Thank God it was me the one that answered, because if it would have been the intruder he would have killed me. I don't want ADT no monitor my house anymore because I don't fill safe anymore with than, but they are telling me that I need to pay the rest of the three year contract. I don't think that if right. After they admitted they did wrong.

On May 8th 2010, one ADT sales representative stopped at our home to advertise ADT Security Systems. Under their high-pressure salespeople, I have signed a contract for three years thinking we will be protected and we will have peace of mind. Within the last couple of months, we have had major issues with ADT system and have since turned it off: 08/15/2010 - the alarm went off. We were at church when ADT representative called us and left a message that they sent police at our address. We came home and we've found Police Notice of Alarm Violation. It was a false alarm and the technician pointed to a faulty sensor. We were not able to bypass the sensor using the panel and your representative was able to log in remotely and do it.

The technician that was dispatched had replaced the sensor after checking for faulty wiring on 08/18/2010. A couple of days later we had the same problem monitor beeping continuous. This time however, the customer service technician told me that it is not possible to log in remotely and I had to shut down the system completely.

The dispatched technician found that the board itself was bad on 08/27/2010 and he had to order the part. He spent 3 hours trying to find out what is wrong. I took a day off from work knowing ADT technician will come and fix the issue.

After a week, on Friday 09/03/2010, a technician came for the third time in a month to install the new board and after he left we had the same problem. The system is off since 09/03/2010 when it worked 2 hours on that day. This time my husband took a day off from work. For the last couple of weeks we have been trying, unsuccessfully, to cancel our contract per ADT customer satisfaction guarantee customer can break contract within the first 6 months of service if services rendered are not satisfactory. What's worse is that ADT deplorable customer service representatives from the billing department that keep referring us to Alert Security Services of St. Augustine FL each time we try to call. It's important to point out that we've called that number - (904) 829 5359 - numerous times - leave a voicemail, to no avail because no one returns our call. On the two occasions somebody answered, once the CSR assured us that the manager will call us next day first thing in the morning, and the other time that we got the Daytona office and were told to call back after lunch. Nobody called us back.

We are completely dissatisfied with ADT service and we are cancelling it. We've tried three times to fix the issue. We took two days off from work and nothing was resolved. I have written a letter to Mr. John Kock, ADT President and ADT Billing explaining all the facts and asking to cancel ADT service as of 09/03/2010. We have attached a copy of the Police report on 08/15/2010 and ADT Money-Back Service Guarantee certificate received where it states: "Full Instalation and Monitor Refund - Refunds the installation and pays all monitoring fees if, after we have attempted to resolve your concerns, you are not satisfied within six months of installation. "On 10/07/2010 we have received an ADT Invoice with charges for technician two trips fee of $53.50. This is outrageous due the fact that technician was not able to fix the issue 3 times and we took 2 days off from work.

I signed a 3 year contract with ADT Security back in 2005. I always paid my quarterly premium and was in good standing for almost 5 years. In 2010, my business closed due to the economy as I owned a home furnishing store. As a consequence, I lost everything. What I did was pay ADT until the end. When I knew the store was closing, I called them and asked what I needed to do to close my account. They responded that I should send them a fax indicating my wish to terminate service with all the pertinent account information and a 30-day notice was necessary. I complied with their policy and my account was paid in full at the time my service was terminated.

What they didn't tell me was that my account automatically renewed and that I was 3 months shy of the renewal date and I owed an early termination fee. Further, they wrote off my balance and sold my information to a collection agency who sent me forceful letters to pay or else. I called the rep from the collection agency and he was so sympathetic that he said he would close my account with their company. Today, I get another collection notice from another agency to pay up. Let me say that I am so angry with ADT that even if I could pay them, I wouldn't. Their hidden clauses and the way they do business is horrible. I do not recommend ADT to anyone and hope this is read by many. I have been taken to collections and this has affected my credit score.

not know if she would live or die.

ADT gives a false sense of security with this product. For the grace of God, they did not kill my wife. If you can give answers and referrals, it will be of great help. A lot of people do not have a cell phone. Thank you very much.

When my daughter and her ex-husband signed a three-year contract with ADT for an alarm system, they were told the contract was transferable. They asked because they were aware they would not be living at that current apartment for three years--they most likely would be moving back to the DFW area once the ex finished his MBA program.

It turns out the contract is not transferable. When you read the contract it does not state it is not transferable nor does it state it is. It talks about cancellation penalties. Because my daughter was told it was transferable, she paid to have it reinstalled in two different residences believing she needed to in order to fulfill the contract. She has now relocated back to DFW due to a divorce and new employment to get back here.

She has been told the three years started over again when she transferred it to her last apartment in San Antonio in February of 2010 and to cancel she has to pay 75% of the remaining term of the three-year contract to the tune of $707. Twice she moved the service with the understanding there was only one three-year contract--the original, not two more--that the three years started over with each new address.

This information needs to be supplied in a clear, straightforward way. I was told by a phone representative at ADT that you can not trust what their sales reps say--you have to read the contract. After rereading the contract, indeed the transfer issue is not addressed in any fashion. People need to be told in writing that each new address is a new three-year term.

I am a renter; I signed up with ADT Security in July of 2008, for an Alarm System; the Alarm System has never worked in my apartment; people continues to come in my unit when-ever I'm away, and they steal, vandalize or trash my place. Also, the Crooks have keys to my unit, go figure.

When I purchased ADT Security, I was employed with no idea of a future "downsizing" within the company I worked for. Nearly 21 years with this company, yes I signed a contract with ADT. No, I had no idea I would be losing my job and my home! I used ADT's service for a brief period of time. The thing kept beeping. I tried the troubleshooting, etc. Finally, I turned it off and never used it again. When I lost my job and eventually my home, I wrote ADT every month when I received their invoice, asking them if they could remove their equipment as I was now unemployed and could not continue to pay for the service. Besides, I wasn't even using it. This went on for months. Eventually, I lost my house not making a cent on its "Short Sale" and I moved home to Alabama. The letters continued. I continued to write them back with the same explanation, each month.

Constant phone call with harassment to our home and personal cell phone. Also threats of sending our information to a collections agency if we didn't open an account.

They are constantly sending junk faxes that waste my ink and paper. Repeated attempts to stop have been ignored. ADT would never be considered for security systems if this is how they do business. It cost me several ink cartridges and lots of sheets of printer paper.

I called ADT as they gave us 2 keypad when they installed so we could put it in our key chain. We have this ADT for almost a year and never used that keypad and when we recently used, it never worked. When I called them, they are bringing this maintenance crap fee which is $150 for a person to come into our house to look at the system for 30 min and every 15 min for $45 more. If the key need to be changed, then again $100 per piece.

When I asked the rep to add this maintenance agreement, he said "$5" per month which I agreed. I asked when will I get this added to my account, he said after he get the document signed. I even asked why cannot they just send me in email or fax which is much easier and they could save one person's life. He was just saying "yes" like the ad for "Peggy". The "Stay" functionality doesn't work. ADT is a rip off. Please don't sign into that. It's a 3 year contract and if you cancel it's $379.

On the afternoon of 16 Sept 10, a couple of consultants came to my front door selling ADT security alarm systems. We were interested and made an appointment later that evening. Before I let them in the house, I asked for some form of I.D. because they did not wear a badge or ADT on their shirts. They sold us the system. We wrote them a check and was told that they would be there within an hour to put it in. About 20 minutes or so, we got a call from the consultant that they could not come out until 10 pm that night. I told them that was too late and we rescheduled for the next day at noon.

At noon, no one showed up. I waited for 20-25 minutes and no one showed up. So, I called Tiffany, the head consultant of the two young ladies that sold us the system. I had to leave a voice mail. I waited another 20-25 minutes and called again. She was very nice, and said she was sorry. She would make a call and call me right back. She did so and said that there was another mix up and they had me scheduled for 3 pm. I was disappointed, but told them that 3 pm would be okay.

She said that someone named Stephen would be calling me because they had the same problem the day before. Within 10 minutes, Stephen did call and said that he was sorry but they had booked the appointment with him for 3 pm. He said that he was free and he could come then. I told him that was fine and he was there within 15-20 minutes. When he came in, we went over the order form that he had and it did not match what we were told when we purchased it. He very nicely asked if he could see the forms I had. After looking over it, they did not match. While talking, he said that our situation at home would not work because we have a 132 lb. St. Bernard that has freedom in the house while we are away. The system we were sold would not work. Also, the system they sold us was only for two windows and we were told it was for the whole house.

Stephen called his boss and he agreed with him. Stephen then called the consultant and explained that to her. She said that she did not know that, and gave the phone to her team leader, Brandon. He was trying to get us to go ahead and take the system and I told him no because if the system was not going to meet our need, why would we want it? He tried to get us to buy more and we could work it out by getting two windows at a time. He continued, and I told him that I would talk to my husband when he came home.

Then, we decided not to do the system since it would not give us what we were sold, and would not meet our needs. We got the name of his boss and phone number, and called him and told him that we wanted our check back and the paperwork that had our information on it. He said that he was not sure he could do it because it had already been sent to TN. My husband kept calling him to find out about our check and paperwork to cancel, and we did not get any answers. And the last word was that he would contact me and I did not hear from him.

I called him the next morning and he said that it had been sent to TN. I told him that I was calling to report all of this to ADT. I am copying the cancellation notice as we speak and I am getting it off in the mail before my three days stated to cancel. If they do business like this, I am not sure they would do what they said so I have to make sure that my end of the contract is correct.

I know friends that have ADT and it is a great monitoring system. I do not like the way SecureWatch conducts their business. They need to teach these consultants what alarm system goes with what the house needs. I know that my situation with a big dog is rare, but it makes me think how many other people have thought that they were buying one system and got another. And yes, we asked questions, and they were answered. Thank goodness the installer knows what he was doing; the rest of the team needs to follow his example.

Over the last 2 months, I have had to call ADT at least 7 times because of my alarm going off in the middle of the night due to faulty sensors. Each time, an engineer comes out to fix the problem. As soon as he leaves, more problems surface.

I have requested that all the sensors be replaced; this was also the recommendation of two of the engineers who came to my house. ADT has stated that they will only replace one sensor. I have disrupted my weekend plans on at least 5 occasions to wait for an engineer.

Due to recent storm, I had trouble with my telephone line. I had a trouble light on my ADT system. I called to have them to troubleshoot the problem and they made the matter worse with red blinking lights. Then they told me that I didn't have a maintenance agreement after 16 years and the cost would be $125.00 to repair. I was never told about a maintenance agreement and I told them I would take my business elsewhere.

I'm complaining about their telemarketing practices. Since purchasing my home, I have received more than a dozen calls from this company. I know the people calling are probably hired telemarketers and not employees, but they should be able to take me off the list after, say, half a dozen calls.

I spoke to Kimberly on 5/12/10 to cancel ADT service. My account was paid in full. I have been billed $52.76 since and turned over to First Revenue Assurance, who advised me the cancellation needed to be done in writing. Kimberly did not advise me of this; I would have written a cancellation letter.

I am writing as I am very angry with ADT. I had an alarm system in Massachusetts and sold my house. I transferred the account to Florida where I moved. I canceled the service back in March or April for the home in Mass. I pay ADT every month for the home in Florida. Yesterday 9-7-10, I received a letter from Appelles, P.O. Box 1197, Westerville, Oh 43086. They are a collection agency for ADT. The letter said they were retained to collect an outstanding obligation on my overdue ADT account. This account in the one in Massachusetts that I canceled and transferred to Florida.

I called ADT and they said that someone in accounting forgot to cancel the account and the monthly fees were still being billed. Needless to say, I never received a bill from them, a letter or a phone call. They claim they tried to call me but the number was disconnected. When I spoke to the customer service rep back in March or April, I gave her my current address, telephone number in Florida and she assured me everything would be fine. Wrong.

ADT has since talked to Mr. ** from Apelles and told them ADT has made a mistake, but said he would wait for someone to send them something in writing. I also asked for a letter of apology from ADT and I wanted it to include that they have notified the collection agency that they made a mistake and Mr. ** said he could not send a letter but would said a bill with a zero balance. This is so ridiculous and also annoying that I cannot get a letter even though I did everything right.

I had to check on my credit by getting a credit report. I was sick to my stomach all day and an extreme headache as I have never had a collection agency knocking on my door and have a excellent credit rating and I am in the process of closing on a home and hope this does not ruin my closing.

With ADT on and active, my home was broken into. Their representatives have no concept of compassion or caring. They continued to bill me for services even though the entire unit was one of the items that was stolen. They never informed me of their $500 guarantee and when I did find out about it, they made me jump through hoops in order to file the claim. They advertise protection for less than $1 per day. You get what you pay for. Do not use their service! The damages to my home-included destruction of the back door where the thieves broke in, holes in my wall where the thieves ripped the control panel used to be.

Someone purchased a security system using my name. I have filed a police report and I have notified ADT.. They refused to send me a duplicate of any contract that was signed but they tell me that I owe them and they refuse to say how much I owe them. They refused to try to help me resume this matter other than to get money from me.

This is to inform you that on July 7, 2010 at 5:00 a.m. my alarm became activated inadvertently, which rang for approximately 45 minutes. I became aware of the fact that my system was not being monitored by ADT, even though I had made my last monthly payment of $108.15. Before laying blame, the same day I proceeded to test my alarm with one of your representative, Yulando, who confirmed that there was no technical defect in the system. This incident has gravely disturbed me because it jeopardizes my family and my property. If it was a real incident, our loss would be grave without any security assistance. Now I need to know what will be your recourse to assure me that such an incident will not occur again and those who were monitoring the system are fully aware of what occurred. I await your response before making my decision regarding continuation of business with your company.

We tried to cancel our ADT Security Service. My husband emailed a letter but they ignored it. We then mailed a letter, which they received and then were told they prorated our bill so we now owe them $59.04. This after they gave us the runaround for canceling. My husband was laid off and we have been customers for 16 years. I will plaster this all over the internet and give them the bad name they deserve.

On July 12th I spent 397.00 to get my system back up and working. Adding a glass break and removing motion sensors because we have had nothing but trouble. I explained to them that the previous system that was installed was struck by lighting, but they still used the same components. Well, I have had nothing but trouble with the system even though I pay my payment every month I cannot use the system. In July they updated and added some sensors for the windows gave them to me, but didn't install them!

Now my system is down again and they are saying I will have to pay 25.00 service fee for them to come out and put new batteries in the parts they just sold me in July 2010? I don't understand how a company like ADT Security Systems can be allowed to stay in business ripping off customers the way they are doing. They were to schedule someone to come out and fix my system either after 5:00 or on a Saturday, but I was informed they have none. Well, now I am stuck with a system that doesn't work and a 49.00 payment a month for what? I stay by myself and really need a reliable security system! I can't use my system at night so I am not getting very much sleep! And I should not have to pay for something that is not working! Lemon Law should effect these companies too!

A sales person came to our home and used the pitch of free equipment and monitoring for 1 year. He also added $19.99 a year after the free year of monitoring and that I could cancel any time, as long as they could put their sign in our front yard for advertising. I only had to pay installation fee for a technician to come out and install the system.

The sales rep claimed to be an ADT representative. The shirt said "ADT" and all the paperwork says "ADT," including contract installation agreement and warranty. The phone number on all paperwork was the 800 number for ADT. I had no reason to think that this was not an ADT representative. When the installer came out, they did not finish installation. They claimed that they were not sent with everything and they would come back. They never did.

Then I received my credit card bill in less than one month with a charge to ADT with ADT's 800 number on it for $50. When I called the number, I was told that the representative was not from ADT and that ADT uses local dealerships to sell and this person was from some company called Secure Watch. The free time periods or price agreements/contracts made were with Secure Watch not ADT and that ADT would not honor the agreement. If I cancel my contract, ADT would charge me a fee for 3 years of monitoring and report negatively on my credit report.

Again, all contracts and contact given by representative was for ADT and billing is coming from ADT. If this is as they claim and my contract is with another company, then how can ADT be billing me or charging me a fee for canceling?

Of course, when they finally tracked down the number for Secure Watch, I was told that they are ADT dealers. I am confused. If they are an authorized ADT dealer, how does ADT get out of honoring the contract?

Of course, Secure Watch says the person over my sale is no longer with the company so they can not verify any agreements. I would think that my copy of the paperwork would be verification but they will not accept this. I have been told on every attempt to resolve this, that a manager would call me back but they never do. The representative will not connect you through to one.

Meanwhile, I am still paying the $50 a month fee. My husband is not working and I can not afford this. The only solution I can see is to cancel the credit card or have the charge blocked by the card company. I am afraid to have a negative report against my credit so they have you stuck.

It seems to me that ADT is committing fraud and hiding behind a 3rd party company as a loop hole. Something that was only supposed to cost $150 installation for 1 year and free to cancel is now to cost over $1900.

In September of 2005, Mr. Clifford of ADT Security Services Inc. sold our agency and illegally installed an antiquated fire alarm panel. Before installing the panel, several forms were to be filed by ADT Security Services Inc. in order for the panel to be deemed legal by the NYC Fire Department. On 3/8/05, 7/22/05, 10/13/05, 12/13/05 and 3/16/07, the fire department appeared on our premises and inspected the panel "Class J-1 Fire Alarm System", which they identified as being "illegal". Since that time, our agency has received several summonses and appeared in Criminal Court because ADT Security Services Inc. failed to file the requested "Letter of Approval" from the Electrical Unit of the Bureau of Fire Prevention. The letter of approval was never completely filed, therefore, our agency continues to receive violations because we do not have the "Letter of Approval" which should be kept on file on our premises.

As of 8/13/10, the fire alarm panel remains "illegal" even though ADT Security Services has sent several ADT representatives and technicians to inspect and correct the issues, only to find out that the panel cannot be repaired. In addition, the paperwork which ADT Security Services Inc. were supposed to file is still incomplete, therefore, our agency continues to receive violations and we have been back and forth to court at least two times a year since 2005. Contact has been made with Mr. ** from ADT as well as several supervisors over him, only to get the runaround and unfulfilled promises. As of 8/13/10, we have exhausted all options in attempts to address and rectify this situation.

I changed cable networks and learned from the technician that I needed to inform my alarm co. of the change. When I called, the rep could not find me in their system. I had no account history. After checking my code as requested, my phone disconnected from them. I switched to my cell phone and called again. I received another rep who ran two more tests with me on my alarm keypad, then she informed me that I am not attached to the base system. I have been paying ADT for 3 years of no coverage! In my home, my alarm does what it is supposed to do so I thought I was covered.

When I asked for and spoke to a manager, he told me it is my fault because I did not do my 30-day system checks per contract so ADT has no record of when my system stopped working. They refuse to pay me a dime for all of the 3 years I have paid for no connection to the main ADT base system. Anything could've happened in my home with regards to vandalism and they would not have had a clue.

ADT security three-day cancellation policy is a scam. They have a 3-day cancellation and they will not cancel the service nor refund me back any money even when I canceled within 3 days. They lied that I did not cancel within 3 days. When I faxed them the cancellation paper, they just ignored it. Once I called them regarding the cancellation, they gave me the run-around and with many phone numbers or fax numbers and only later to find out that they didn't get the faxed paper when I have proof or evidence that I did. They have bad customers service and system.

I leased a commercial property for one year that had an old security system from ADT in it. When I moved in, I called ADT and explained that I was in the building for one year and that I would like to activate the system. I was told that the contract would be for 5 years as this was the minimum contract. I explained that I was only in for a one-year lease. Ralph the ADT sales person told me that if I went out of business, they would waive the cancellation fee. When the contract came, it said 5 years. I talked to Ralph again on the phone and he said it was a standard contract and that if we had to leave it would be waived. He told me the conversation was recorded as a record, so I signed the contract and sent it back.

After one year, the property went on the market and we vacated the property. I contacted ADT to let them know and they cancelled the service. But after two months, I was still being charged. I called up ADT and was told that it was cancellation charges of $1,556.22. I told them that there was a mistake and I contacted the head office and explained what happened. They told me they would be in contact with me. I did not hear back till I received a letter from a collection agency. I was very upset, so I called the sales person and he remembered our conversation and said he would look up the telephone records and contact me back. Nothing happened.

So then I called Josh, manager of the local office in Aurora, and he told me mistakes happen and that he would waive the fee. I then hear back from the collection office saying that head office were going to pursue the written contract and had lost the telephone records and so they wanted $943.43. I explained that it was not my fault that they had lost the telephone records and I was not willing or could afford to pay this fee. I was then told by Josh that he would call me on Friday to resolve the matter. It is now Monday. I can not get hold of him. I talked to collection agency and he said he was told, too, that he would hear on Friday, but has not heard. I am at the end of what to do next. I am very upset I do not have this money. I would have never agreed to a five-year contract without knowing I could get out of it. I have done all the calling with little results and need help. Please advice.

I have been dealing with a problem for three months. The entire staffs I have dealt with are not properly trained. You have the worst and probably the most obsolete communications systems. Have I paid attention to all the consumer reports, I would never have contracted anything with your company. From now on, I will do anything in my power to communicate how terrible your customer services are. Nobody should make the same mistake I did. I'm absolutely sure the top management doesn't care about anything but scamming customers. It's reflected all the way down to your front line employees. ADT is a disgrace.

I purchased a three year residential alarm system from ADT for $1800.00 up front. My system went down due to a bad panel on 6/11/2010 and has been down since up to the present date. ADT will not return my phone calls and has refused to bring me out a new panel to repair my system. They have my money and they are ignoring me and my inoperable alarm system.

I have everything I own in my apartment because I couldn't afford a storage space due to being a disabled veteran with no income. I am constantly worried about losing everything. I also am disabled and my apartment is unsecured so if someone breaks in I cannot defend myself and no one would be notified. I'm developing all kinds of stress related problems due to this. I desperately need help to either get my money back from ADT so I can purchase a new Alarm system from a company with a better record of customer service with residential customers.

I signed up for ADT Security Services in May 2010 and my system was activated in early June 2010. One evening in late June 2010, my alarm was triggered by a door that was opened after the alarm was set. I allowed the alarm to go off for several minutes while I checked a 2800 square foot house, both upstairs and downstairs. I checked on my family members and also checked around all furniture to ensure that no one was in the residence. At no point did I receive a call from the ADT monitoring service.

I eventually turned the alarm off (after several minutes) and immediately made a call to the ADT monitoring service to inquire about why I had not received a response. I was not able to get through to the monitoring service because I was placed on hold for several minutes. I tried again in the morning to see if the inability to access the monitoring service was due to a "fluke". Once again, I was unable to access the monitoring service because I was placed on hold.

I have three major issues. One, the monitoring service did not respond when my alarm was triggered. I eventually reached customer service and they sent a technician to the house. The technician was unable to determine the cause for the alarm failure. They noted that their records indicated that the alarm signal did in fact make it to the monitoring service, but the signal only activated for 3 seconds before it was turned off. I know for a fact that the alarm actually went off for several minutes while I checked the entire house. Even allowing for 35 seconds for the signal to reach the monitoring service, the monitoring service should have received a signal for significantly longer than 3 seconds. The alarm was activated for several minutes. My second problem is that I attempted to reach out to ADT monitoring service when I did not receive a response, and I was placed on hold. This occurred on two separate occasions. For a business that receives a monthly fee to provide emergency monitoring, this is inappropriate.

My third problem is that I requested to exercise the "6-month money back guarantee" that I received with my contract materials. I was denied the ability to end my contract due to my dissatisfaction with the service. The contract materials and 6-month money back guarantee materials presented to me state that I can receive a money back guarantee within six months of initiation of service if ADT attempts to resolve my issue and I am still not satisfied. The ADT technician was unable to determine a cause for my alarm monitoring failure. Thus, the issue was not resolved. At the time of the technician visit, the technician reported that the system had no defects.

So, presumably, my problem is intermittent. Though I am paying a monthly fee and a large installation charge, I have absolutely no guarantees that my service will reliably respond to an emergency. When I contacted the ADT representatives and requested to terminate my contract due to dissatisfaction with the service, they informed me that I am not authorized to terminate the contract. Their rationale is that since they cannot identify the problem with the system, they have no responsibility to provide a remedy or relieve me of my contract.

Aside from the system failure, I am also dissatisfied with the fact that I have been unable to access the monitoring service on two occasions. If I am paying a monthly monitoring fee, I feel that it is inappropriate to be placed on hold in an emergency situation or during an alarm event. The representative told me that my concerns were unjustified. The representative claimed that ADT does not have a responsibility to ensure that its customers can access the monitoring service without being placed on hold. They state that they cannot control call volume and will not guarantee access to the monitoring service. I am dissatisfied with this level of access and protection afforded by the monitoring service. I feel that I should be able to reliably access the monitoring system if I need it. I was unable to do this on two separate occasions. This is the second basis of my request to terminate the service. I was told that dissatisfaction of this nature was insufficient to be relieved of my contract.

I signed a two year contract where I essentially agreed to pay an installation fee and monthly monitoring charge for two years. In exchange, ADT agrees to offer monitoring service and alarm system support for the contract period. I have paid all of the fees in a timely manner. ADT on the other hand, has failed to provide adequate monitoring service or remedy my problem so that I can receive reliable monitoring coverage. I feel that ADT's 6-month money back guarantee is not being appropriately honored. Thus, I have a problem with the advertising materials that were given to me when I signed my contract. When I signed my contract, I was provided with a certificate that guarantees my money back. The certificate agrees to provide a refund of monitoring and installation services if the following conditions are met: 1) ADT attempts to resolve the issue. 2) The customer is not satisfied. 3) The dissatisfaction occurs within 6 months of starting the service.

I feel that I have met all three conditions. I have given ADT an opportunity to resolve the issue with the alarm system. The technicians cannot find a problem with the system, thus they have not resolved the problem. I cannot rely on this alarm system to reliably afford the appropriate level of protection. I know from my experience that my system is not functioning properly, because the monitoring service did not respond when the alarm went off for a long period of time. Thus, I remain dissatisfied with the alarm system itself. I am also dissatisfied with the monitoring service, since I was unable to access them on my own (using my phone) on two separate occasions due to being placed on hold. This is not appropriate for a service that provides emergency monitoring.

All three of these issues occurred within approximately one month of having ADT service. Thus, all three conditions of the money back guarantee have been met, yet ADT will not honor the 6-month money back guarantee. I have paid between $500 and $600 for installation of an alarm system that is not working. I am also being held to a 2-year contract for another 22 months of monitoring service that I cannot reliably access when needed. If I cancel the service, I will be charged 75% of the monthly charges. If I refuse to pay these charges, my credit will be impacted (I have never had any credit issues at all). I am an active duty Army officer who is separated from my husband, who is also on active duty and stationed in another state. I am pregnant and have a toddler in the house. Despite paying the charges to ADT, I cannot reliably protect my family.

On 06/21/2010, I already had an alarm system through Monotronics for the last 11years. I was paying $26/month for service. Devin from Elite came to my door and told me that I could get an ADT system for a promotional rate of $3.99 for as long as I own the system. We kept asking what was the catch. He kept telling us that there was none. We signed up with him. The only amount on the contract was the $3.99. Elite came out the next day and swapped out alarm systems. I sent in my notice of cancellation to Monotronics.

Two weeks later I received a bill from ADT for $56.42 for the end of June/July service. We started calling the Rep. Devin and left messages. We eventually called Elite directly. They told us that they would get Devin to call us. When he finally called, he was now telling us that the monitoring rate was $43.99. He was trying to tell us that this is what he told us. I told him why would I switch from a company that I have been with for 11 years and paying less for ADT. He then tried to tell us that the promotional was only for 3 years and he would give us $1,600 to compensate the rate difference. I told him he was full of it and called Elite. I spoke with Brittney. She wanted me to send her a copy of my signed contract. I did. I didn't hear anything back for days. I called Elite. They told me a supervisor would get back to me.

I waited 2 more days. I called ADT and spoke with a Jerrid in Accounting. I told him my story and he conferenced in Elite. We spoke with an Alex in accounts. He told me that he has a copy of the contract in which the amount of $43.99 was on it. I asked him for a copy of the contract. He said he would send it. Two days later I called Elite and spoke with Brittney. She informed me that her supervisor told her that she was going to cancel our contract. I told her I wanted it in writing. I received a letter stating that our contract was canceled by Elite and that they would come out and pick up their equipment. Two days later, I received the cancel letter.

Six days later, I received a letter from Elite with the copy of my contract. In it it shows amounts of money to be paid that is different from my original contract. Two weeks have passed and the ADT system is still in my house. I went online to see the status of my account with ADT. It showed still active and a bill for August to be paid. On 7/30/2010, I called ADT and spoke with Christina/Accounts. She told me that ADT has not received a notice of cancellation. She took down the information and was forwarding a notice of complaint to Elite. She was also questioning the notice of cancellation.

ADT can bill me for cancellation of service before the three year contract is up since Elite is not fessing up to two different contracts nor canceling my account. Money is being directly removed from my account for monitoring service. How many other people did the Elite rep. scammed? On 7/30/2010, I went back to Monitronics, which means I am paying for two alarm companies until ADT cancels my account. When ADT removes their equipment I will have holes from their equipment now.

So many things have happened. It took me 3 months to get my bill straight and the run around was given and no one knows what the other is doing. I transferred my service and come to find out a year later ADT is telling me I am in another 3 year agreement. No way. They make it so hard to find that and I still can't find that! I called last weed 12 different times to add an additional number on my account and it's still not done effective today. I called to pay out my contract to switch to someone else and they inform me I owe $534 to break a 3 year contract I didn't know I was in. Someone stop them. They are going to be in a class action lawsuit if they don't start helping people the proper way. What a scam.

I agreed that their customer service **. My alarm went off right after I left for work and the ADT operator sent the police to the wrong address. I got to work 45 minutes later. They called and the operator left a message on my work phone and said to call them. When I called back they said that the police were unable to locate my house and he didn't know what to do next since he had the wrong address in his computer. I shortly hung up and called a friend to go over to my house. He went over and my garage door was open, but no one was there and nothing was missing.

When I called ADT back and talked to a manager, she told me that was human error and it happens. I am a single female living alone and if someone had hurt me this morning I would still be lying there waiting for help. The point of paying $45 per month for an alarm is so that help shows up when it goes off. I want out of my contact so I can switch to another company but ADT said there is nothing they can do. I just have to hope that next time the operator gives the wrong address to the police! Don't use ADT, their monitoring service and customer service are bad. I don't feel comfortable using ADT's services and would like to cancel my contract so I can use another company that will actually show up when the alarm goes off.

We purchased a security system. At the same time, we put our home on the market for sale, based on the ADT Representative, Rodney ***'s recommendation that it would add value to the home and make it easier to sell in this depressed market. At no time did he tell us that if we sold our house before the contract was up, we would be liable for a huge disconnection fee. Since our home has been sold, I am now told that I have to pay 75% of the remainder of the contract as stated in the fine print.

ADT in Gainesville and the Accounting Office in Jacksonville make it very clear that you should never believe their Sales Representatives when you purchase a system. You should take your home security contract to an Attorney to decipher the fine print. From my conversation with ADT, there is absolutely no one up the chain of command who will stand behind what the Sales Representative said at the time of the sale. Scam is the word of ADT - simple as that. There seems to be nothing credible in what any of the ADT Associates say or do except send out the bill.

Yes, I hadn't read the contract...but something as pertinant as that should have been stated knowing I was only here for a year. I have just tried to cancel, and was informed that I have 2 yrs left on my contract, which I have to pay. On asking to speak to a manager, they agreed to give me 50% off. I reluctantly agreed, as I leave the country in a mths time, and am unable to fight it. The sales reps need to be more upfront/honest, especially when dealing with rental customers.

I was looking for ways lower monthly bills. One of my monthly bills is home security. I was connected to ADT and had an appt scheduled. I have gotten bad service from the start from the misrepresented quote, installation to misinformation, and no follow through of returning my phone calls when stated a manager would call me. I was quoted a $24.99/month and cell transmitter would be $10 more. I signed the agreement given to me believing it would have the quoted price verbally given to me. At a closer look I was charged for 1 remote, but was not told it would be extra and had a higher monthly fee than was quoted to me. On the day of install the installer was there at approx 0900 and did not leave until nearly 1300 (1 pm). I asked on more than one occasion if the install would be finished before 1200 since I had to be at work at 1300. The install was not complete before 1200.

As a result I was late for work and the installer was not able to complete the work. the installer had to rtn the next morning to register the cell unit because they were not able to do it that day. On the way to work I called the representative that scheduled my install to express my unpleasant experience and the discepancy between the verbal and written quote. I never got a call back from that representative. When I went to cancel my current home security system they offered me a better price and I stated I would consider the offer to find out if I could still get out of the contract. I called ADT and asked when the 3 day grace period started. The representative put me on hold to verify the time frame. When the representative came back on the line they stated the 3 day grace period was from the day of installation. So I asked if there would be any sort of installation fee and she stated no. I just needed to send a letter of cancellation and was given the fax number. With the completely unsatisfactory service and lack of response of the representative about the quoted price I decided to cancel service.

I later got bill stating that I owed over $900 for cancelling my service agreement too early after I had my original company reinstall my equipment. I immmediately called the company and they referred me to the "local" company. I was told by the local company that the representative was wrong. I asked to speak with the manager and was told I would get a phone call from him. I asked for his name and number. I called the manager and left a msg with on the manager's voice mail and I never recieved a call from the manager. I was given a call from the person who had stated that the 3 day grace period was from the day of installation to apologize to me and offer me the price that was quoted verbally to me of $34.99/month and reinstate my account and I would not get charged the penalty and installation fee of over $900.

I had been a customer of ADT since 1997 without any problem. From December 2008 until January 2010 I paid them $547.32 to monitor my security system, which they did NOT do. When I found this out, by accident, I requested a refund which I did not get and they are even trying to extort an additional $59.83 from me. They have sent my account to a collection agency and threaten to negatively impact my credit. According to them, it was my responsibility to test their system monthly to ensure it was working properly. When I pay for a service I expect the service provider to ensure their system is working or at least let me know if there is a problem which they did not do.

I am currently conducting an investigation that ADT was knowingly installing faulty systems into customers homes. We are specifically looking for anyone who had issues with the GE Concord Express including, but not limited to: problems with the cellular fault lines, end of line resistors, delay in zones and control panel malfunctions.

Thank you.

We moved into our home 2 weeks ago... We've received no less than 20 calls from ADT telemarketers. We've repeatedly asked them to remove us from their call list and even spoke with a Supervisor who assured us our name would be removed. I've received 2 calls since speaking with the Supervisor and in both instances asked to speak with a Supervisor, at which time the telemarketer hung up on me! Unbelieveable! If they are so incompetent, as to not remove our phone number from their call list, why would I ever trust the security of my home to them! They need to be fined for this harassment! I've looked on-line for a way to do this, but can only find information on the do not call list. We have now registered with that list, but part of the Do Not Call initiative that was passed several years ago, was the requirement that any telemarketing company remove you from their personal list when requested. This company is blatantly ignoring the law!

I recently had ADT install a home security and canceled due to unexpected costs they pulled the equipment on 6/14/2010. I still haven't received the 831.00 ADT is a scam how do the continue to rip people in unknown to me just look at the complaints against ADT. I suppose the complaint is on their side or they would shut them down.

The alarm began to malfunction and go off repeatedly...even when no one was home. The authorities would come each time. I had it serviced by ADT and paid them for the service. The problem began again...police coming to the house at all times of the day/night. I called ADT for repeat service...was told there would be another repair charge...i had waited more than 30 days to report the second problem (was out of town), which was the same problem as before. I was going to go ahead and pay to have it repaired a second time but they couldn't get a repairman here for three days...the alarm is continuously going off, and I don't know how to stop it.

So I called another alarm company, they came out immediately, fixed the problem. No more false alarms so it is now repaired. I called ADT and cancelled with ADT and went with the company who had so quickly responded to my needs. Now ADT say I owe for the balance of the unused contract. Had they fixed it in a timely manner I could have stayed with them. The police station was getting tired of having to come out for a false alarm and I was embarised to have them come. Will I have to pay this canceled contract?

ADT send me a final bill of $66.95 instead of 39.99,I refused to pay the surcharge and they refused to provide me with the detail how the arrived at this fee.

TYCO INTERNATIONAL(TYC) owns ADT and BRINKS.

After a break-in, my wife contacted ADT to inquire about their monitoring services. Since we already had an alarm system installed in our home by the previous homeowner, which an ADT technician tested remotely to ensure worked, the monthly fee for home monitoring w/ a 2 year commitment would be $33.99.

I commented to the ADT salesperson that ADT advertises "Home Monitoring for "$1 a Day" on their web site at adt.com, pointing to the fact that $33.99 is more than $1 a day, to which he replied "it's about $1 a day". I expected ADT to reduce the fee to $30 per month to be consistent with the advertisement, but that didn't happen. As I was set on subscribing to the monitoring service, and realizing I was getting no where with this sales person, I decided not to haggle over the $4 per month ADT was overcharging consumers, believing this is something the FTC should probably investigate, and I got off the phone w/ ADT promising to send me a written greement for the services.

Since the thieves tried to gain entry to my home through the bulkhead door to my basement, I wanted to increase my security system by installing one or more motion sensors in the basement. Since we are using Honeywell/Ademco 5890 PIR wireless motion sensor in the upstairs, I wanted to install the same equipment in the basement. I called ADT to inquire about installation of the additional sensor(s), which I assumed I could install myself. The ADT representative I spoke with told me that an ADT service technician would need to visit my home to perform the installation at a cost of $96 for the first 30 mins. and $35 for each 15 mins. thereafter ($166 per hour), plus $175 for each motion sensor.

I informed the rep. that I had two sensors (which I purchased for $30 each on eBay), and since they are wireless, I only needed someone at ADT to talk me through the enrollment process so the new sensors will work correctly with my existing alarm system. She proceeded to tell me, in a frustrated and condescending voice, that even though the sensors are wireless, the technician would still need to come to my home to drill holes in my wall and run a wire from each sensor back to the alarm panel. I explained to her that I am familiar with the sensors, having read the user guide on the Honeywell/Ademco web site, which communicate with the panel via an FM transmitter, and there are no wires to connect to the sensor, even if I wanted to connect a wire. She told me on several occassions that I didnt understand, and reiterated what shed told me previously about the technician coming to my home to perform the installation.

I was optimistic about ADT and its services until this conversation with their representative which left me thinking that this rep is either unknowledgeable about the equipment or is trying to deceive me into believing a technician needs to visit my home at a cost to me of $166 per hour. As a result of this experience, and all the negative things I've read about ADT, I'm not going to sign that monitoring agreement ADT sent me in the mail. services, effective immediately.

At $34.99 per month, ADT is among the highest-priced monitoring service available and should not need to gouge its customers for unnecessary service visits. Further, given that ADT did not provide any equipment, I see no reason to commit to a 2-year service contract with steep penalties for early termination.

Michelle from ADT/Gaylord Security HQ called me to schedule the appointment and asked me if I was told the charges for the service. I was told it was $60. She said it was not and begin listing out the charges.
$25 Trip Charge
$75/hr Labor Rate
$245 to pay for the wireless system/downgrade
Im appalled at ADT/Gaylord Security and the way they treat their customers. We arent and havent been happy with our security system and they want to charge us over $300 to have their service work.

There is no termination option because the cost is too excessive instead I have to continue to pay an rate of $45/month for a service that we have no confidence in.

I am a previous sales rep.All cutomers are vulnerable.ADT trains the sales reps to make copy's of every job they sell.Those contracts have credit card numbers and passwords that customers use when the alarm is going off.Also people in the office fax to sub contractors and ADT installers.They also hire temp workers to come in and file awsay the contracts.Who knows what the background is of these people?One office moved last year and all the contracts were exposed.

ADT never had them in a secure room/all workers have access to this room even after hours.sales reps keep these contracts in their cars ,houses,etc.all vulnerable to be accessed.Who knows what these adt employees backgrounds consist of.One office had a convicted level 3 sex offender working for them.ADT does business with everyone.Banks,ceo's,federal judges,us marshalls.fbi,cia.Does anyone care??????Time for a class action lawsuit to get ADT to straighten out./

Well at the time of installation the invoice was incorrect and I questioned it at that time. The Technician phoned it in and stated that it was handeled.

On June 2, 2010 ADT billed me a full installation price and not what was agreed to. As well as over billing me for the monthly charge, and not at the ADT rate. I phoned ADT customer assistance and spoke to a Representative named Atlanta. After hours upon hours of phone conversation she concluded that I was not telling the truth and that ADT does not offer the installation deal that I spoke of. I asked to speak to a Supervisor and I recieved Damean, after an hour he stated the same, and that I was entitled to nothing. I asked of we could contact together the 1-800 number that I had where the installation agreement was reached and they stated that was not there job.

At that point the following day I contacted the installation department myself and immediatley they agreed that yes being a USAA Member, everything that was promised was indeed the truth. They contact the consumer affairs department at ADT and I spoke to Charles. He was completely helpful and advised that he was on the situation and a refund would be on it's way. He gave me his supervisors name of Jennifer and a phone number to reach them. One week later, and 11 phone calls with NOT ONE RETURN PHONE CALL-still no refund.

At that point I did some internet research and found that the President of ADT is a Mr. John Koch. So I wrote him and email, and magically I started receiveing responses.

At this point, this is the FIRST time antone at ADT had contacted me.

Doug L. has now become my contact. He has started processing my original credit that I was promised over two weeks ago. States that it will take 5-7 buisness days for that to hit my account. Attempting to resolve the HUGE over draft charges that have resulted, has become another nightmare. ADT has had me fax my personal bank statement to them on four seperate occasions now. They state they are trying to prove that it is indeed them that has cause my personal bill paying account to go into a tail spin. After all that ADT has put me through, now my personal banker has had to be in contact with them on three seperate occasions, send them even more items of my personal information to just to attempt tp receive what ADT has admitted to causing in the first place.

Now, Doug is asking if I would just like my ADT account credited for the nightmare instead of a complete refund. As of today 11 June 2010, I have recieved no refunds of any kind. No compensation for the over billing or over draft charges. No reimbursement for the unauthorized charges in the first place. Nothing at all. $850.00 in over charges and over drafts. Not to mention the more then 20 plus hours on the phone and at the bank just trying to get this resolved.

I am really up sad because your sales man been telling me I will get a call from tec. dept and it been more then 6 weeks and nothing I will like to cancel my service at this time now because they have been bs it me all this time...

One year ago, this week I upgraded my ADT system which included a new security box, backup battery and keypad, etc. I also requested two new ADT signs as the old ones were broken. I called Deborah several months after the upgrade to let her know that we never received the signs and she promised that her would send them. During the winter months, she called us wandering if we had any friends or family that would be interested in installing a new security system. We said that we would keep her in mind and reminded her about the signs. She said that she would have the signs delivered. Nothing happens.

Last week, I was having some electrical upgrades done and called ADT to let them know that I was going to shut off the electricity. They asked for my password and I could not remember it. I called Deborah that day to get the password and she stated that she would be in the office that afternoon and would get back to me. She never called. The upgrade was done with out ADT system being put on test. After a call back message to her she did call, several days later. Last Tuesday, my backup battery alarm went off during the night. ADT contacted us telling us that they were aware of the alarm.

We contacted ADT and were told from the consumer services that when we upgraded last, we did not get a new backup battery or security box and that it was our responsibility to replace the backup battery. I called Deborah on 5/1/10 and told her about the conversion. She stated that the service people do not know what they are doing and that we did purchase a new security box and backup battery. She said that she would be in the office that afternoon and that she would look at our account and call me back. At that point, we would set up an appointment to have a tech come to my house and replace the backup battery. It is now 5/03/10 and she has not made any effort to contact me. The customer service of our sales person is very poor. She wants referrals but when we have issues. Then, it's a different story. We have to call and call. Very disappointed in the customer service of ADT.

I have a computer store located in Winter Garden Florida which needed a security system. I contacted ADT and met with a rep and was informed that their contracts are 5 years. I informed the rep that that was too long and would need a 3 year agreement which was fine. He wrote on the front page of the agreement "Customer may cancel after 3 years". That was 3/13/07. In Dec 09, I closed that office and notified ADT my intent to cancel the contract. Well they don't have copies of the contract so I had to request one, which I did.

I contacted them again and followed their requirements as requested. I called to ask them how much I needed to pay them because I had not heard from them and I was getting phone calls about my account being past due (recorded messages that ask me to wait for a rep) and I thought it was right to send them monies for the amount owed. They then sent me a bill for over $1,000.00 for the cost of the 5 years!

I tried again to contact them and when I tried to explain and get someone on the phone that was a decision maker. I was just talked over. So I sent the bill and contract to our attorneys. They sent a letter to them explaining the situation and all we got back was another bill, with no regard to the 3 year agreement. In order to proceed, I have to have our attorneys send another letter and possibly go to court which will, more than likely cost more than the $1,000 dollars owed. We are a small business and this $1,000.00 + hurt us a lot and it's because they will not talk to us or agreement they have in place. We need help.

We purchased a system for our bus and a system for our garage at our home. The sales assoc. was misleading about the system working in our garage, and after a month of the system being installed and several complaints to ADT, they finally sent a tech out to fix the system, and he told me he could not fix because the system would not work in that garage and removed it.That was in Nov. 09 and it took till end of April 10 to get my money back and then found out that same sales assoc. defrauded us on the contract for the system at our bus. I am waiting to receive a copy of the contract from ADT to try to find a way out of this nightmare.

Help. I received a call in January 2010 stating that my alarm signal didn't reach the ADT monitoring office after their test. A technician came out and replaced the battery and did something with the phone lines and left. In March, two months later, the signal went off in my home again. They sent the same technician out who said, "I broke it," and tried to charge me when I was told their was no charge. I don't know how by putting in my code as I was shown many years ago every night. This situation repeated itself a couple of times more. I am paying for protection I am not getting. Please help.

PS, I am a senior citizen with plenty of medical conditions. I would like to at least feel safe and secure in my home without worrying about my safety at home. The stress from these incidents makes my blood pressure and my blood sugar level unstable. I am uncomfortable with this discomfort at home knowing I am not protected. Please help me get this resolved asap. Thank you.

We had been with them for over 10 years but got tired of the very high monitoring service charges and the charges for fixing the system. As you can see we gave them 90 days notice, but they must have some of the worst internal communication that you can imagine. You should know that we never sent the letter we wrote, as my wife and I decided we would rather spend the $48 to never hear from them again rather than go through the turmoil of legal action, which we were almost ready to take against them. If you are considering ADT, know that there are many better and less expensive alternatives. Additionally, if they are this disorganized on a simple transaction what will happen when you need them?

We have been using ADT security system since December of 2002. We switched our phone system to a VOIP back in 2005 and we informed them of the change in service provider. It was only recently that we were informed that our system is not able to communicate with their monitoring system because of this VOIP changes. So basically, we have been paying the full services for over 5 years without receiving any monitoring at all. Not one time during this 5 years have ADT sent any mail or asked us to test the system with them nor did they ask us to test the system with them during the time that we call to inform them of the change in our service. We have called them every time that we go on vacations and not once did they let us know that they cannot see our system. I feel "cheated".

Now, they are asking us to pay $200 to upgrade our device so that it can be monitored and also an additional $12 per month (on top of the $35+) to continue our service properly with them. I told them "absolutely not". I am at fault for not testing the alarm with the company (as stated in the fine print of the contract) but I still feel cheated. They know their products and I trusted them to help us. In all the 5 yrs, not once did they bother to make a call to us to ask us to test the system. I have been paying $35 per month for the last 8 years and 5 of which we didn't get any form of monitoring from them. They were not willing to take any responsibility for their lack of ownership. I do not want this to happen to any ADT consumers. I feel that ADT has a responsibility to their clients to help ensure that their products are working as well. Maybe not monthly but not 5 years!

I ordered ADT video surveillance cameras with 480 resolution. The installer shows up with cheaper camera than I ordered. I called the bank to put a hold on the checks until the cameras that I ordered were installed.

On Dec. 2009 I called ADT to report trouble with my alarm system. They sent someone out to repair service. The repairman and I both called ADT to confirm that I had the repair maintenance plan on the account because it was not on the work order. I called thrice because the repairman came out thrice and every time he came back we had to call to confirm it was on the work order.

After completion of the work the next month, I received a bill from ADT for $780 plus tax for repair services. I called ADT to question charges, they said I was responsible for the charges. I then asked the representative, "If you are gonna charge a customer for repair charges wouldn't the customer has to be notified and agree to the charges" because at this point my contract was over in the next few months.

I would have opted to pay the ETF, which would have been cheaper than repair charges for your equipment. She said no, we don't have to advise you and if you want to dispute you need to call the district office. I called the district office and they said they were sorry but the charges are valid and told me to have a good day. They are now reporting it to a credit bureau for charges I didn't authorize.

I called ADT among many other alarm companies when I was shopping for a service. After about an hour long conversation, I agreed to have someone come out and look around my home to discuss setting up the service and signing their contract. I was told my credit card would not be charged until the contract was signed and I just had to give them the number to hold the appointment. Two days later, I had a charge for $107, their activation fee +tax.

When I called customer service, I was told that's their policy and I would have to wait 30 days for my refund. When I explained that wasn't good enough and I had been promised that nothing would be charged in the first place, he told me to read my brochure (which I didn't have. I'd spoken to someone on the phone) and I would have to wait 30 days like everyone else. That's when I asked for a supervisor and the call got really bad. I spent 20 minutes on the phone with the customer service rep telling me that a supervisor was not available but they would call me back. When I said I wanted to hold, he told me that this wasn't a supervisor issue and they were going to tell me the same thing he had already explained. By the end of my phone call with him, he was threatening to "disconnect the call" if I couldn't realize that I didn't need to speak to a supervisor. I finally got the supervisor who said she would escalate the refund (that should not have been charged in the first place)! I hate ADT's customer service and salesman and cannot understand how they are still in business!

I was coaxed into purchasing the Fire, Carbon Monoxide & Security System and my checking account was drafted monthly. I lost everything that my family owned on February 26, 2010 and ADT has never notified anyone of the fire. The State Fire Marshall and the Fire Department stated that had they been notified they could have saved the structure.

I contacted ADT five days after the fire and a supervisor advised me that the system still showed to be working properly when the complete house and all of their equipments were destroyed and there was no power or phone lines to the structure. Ask yourself what you would do if you lost everything and you will know how we feel. I lost our $500,000 home and personal stuff that can't be replaced.

Someone from ADT services came here and said there was trouble with security. After working on it, I knew the system doesn't work for 5 days. I made a complaint, no one came.

On 3/13/10, I just had a man from ADT come to my home and try to sell their service. I told the man I was not interested in their service. He refused to leave. He kept talking, "I said sir I'm not interested please leave my property." He refused. I shut and locked my door. I was scared and no one should ever be scared in their own home.

We are writing this letter to express our deep disappointment in the performance of ADT with regards to our residence in Rockledge, Fl. They are the only company I know of that charges you for a monthly statement you didn't ask for or need. We signed a contract with them for a certain amount and after over a year of service and never missing a payment, they decided to charge us for a billing statement. We have call and discussed this with them and they keep sending them. We return them unopened and keep paying the contract amount.

They called our home at least 3 times per week telling us we owe for their add on statement. Thanks God our contract is us soon and we will cancel this night mare. Our alarm service was out of order for over 4 months and we never heard from them. We refuse to pay their add on billing statement and they call 3 times per week. Tell me this is good customer service. All we can say is beware of ADT, the greedy so called alarm servive.

Predatory and unscrupulous practices in security contract that provides for automatic renewal of contract that needs 30 days notification to formally terminate their contract. This clause has caught KESU after a very long lease of more than 10 years. This trap has caught at a lot of busy managers for companies and consumers. KESU, as a company, decided to pay amount for services to settle the case but would like to forewarn other consumers out there in US. I am willing to join any class action suit against ADT for reasons above.

I was offered a free 3-day/2-night stay voucher with purchase of an ADT home security system. I sent in the voucher with a $50 deposit. When I called after no response for two months, they claimed that they never received it. We will be filing this with the BBB. I gave my credit card information to book the reservation. When I contacted them one month of no confirmation on card or in mail, they told me that they had no record of the transaction (Clarice processed it).

I was informed that the number we were calling could not process vacation vouchers (although they did on the last time we called) and they "transferred" us, which equated to putting us on hold for 30 minutes and then the line cutting out. I called back two more times with a similar result. On my fourth attempt, I was told that the woman I was speaking with was the most senior manager that anyone could speak with and that she reported "directly to the CEO."

When asked to confirm her title, it was customer service associate. When asked what company we were calling, she confirmed that it was not Ramada, but Carnival Cruise Lines. I asked her to stay on the line while transferring me to the proper department and she claimed that her phone system did not allow for that. When I offered to patch her in using two-way on my phone, she refused. When I asked for the direct dial to the department they had been trying to transfer me to, she said that there was none. I did finally get an extension out of her.

Of course, when we dialed this 1-800 number, it rang but no one ever picked up. We are 100% convinced that this is a scam and we are concerned about identity theft and the loss of value we thought we were getting as part of the ADT purchase.

ADT Security provided system in my home to monitor security and fire. On September 6, 2009, my home and everything I owned was destroyed by fire. I was home at the time and the fire system never went off nor did it contact the fire or police. I almost did not get out because the fire went up the back wall of my home and rolled into the attic. If the system had been installed per the NFPA which ADT advertises they subscribe to, the system would have alerted me much earlier.

ADT sent me a letter stating "sorry, we failed you" but said they had no liability. Read the small print in their contracts which I did not even have or they could not find. This company monitors fire on your home but should they be asleep or negligent, too bad. Oops, my bad. They will say to you and eventually try to blame you for fire. My entire home burned with all I had over 50 years. ADT let me down. My cat burned and I had to give all my Koi Fish away which I had raised mostly from babies up to 8 to 10 years in age. I had almost 30 fish in a 3000 gallon pond.

I have recently purchased my system from ADT. When I purchased my system, I was surprised at the extra costs for the door sensors. The contract originally calls for two door sensors. I needed three sensors because of my door leading into the garage. I paid several hundred dollars for the additional sensors. I paid additionally for motion sensors.

When I first was contacted by the agent, I was informed that additional sensors would be about $45 per sensor. The actual cost was $140 for the service call, plus $25 per area, plus the cost of the sensor. During my sales pitch, I was never offered a repair contract for the system. To my surprise, my system has failed several times on the garage door sensor. I haven't had this system for a year yet. To repair the system, they want $140 for the visit plus $25 for the part that is plastic, plus their time for the technician.

I have never seen a company that has fleeced the public like this one. They have more hidden charges than any other company I've come into contact with. Don't bother calling the 800 number. They will tell you to call the local dealer and they don't have the power to change anything. They use a lot of contractors and place the blame on them to keep their scam going. I have never seen such a business as this. Beware of them. Do not buy their product. You will be sorry.

I have had ADT service at my home in Salt Lake City for many years. I have had their service on a rental property in Lake Oswego, Oregon since sometime prior to 2005. Recently, the renters in Oregon left and the person I have taking care of the home in Oregon called to let me know that 2 carbon monoxide detectors in the home were beeping. It took him several calls to ADT to even get someone who could identify the problem. On one call, he got a representative who was very difficult to understand because of her very poor English.

In the end, ADT said that the carbon monoxide detectors were near the end of their useful lives and needed replacement and that is why they are beeping. I told my friend to go ahead and schedule the appointment for the repair with ADT even though ADT said the price of the service call would be $145.00, plus at least another $140.00 for replacement of the two detectors (note that I consider those costs outrageous).

When called for an appointment, ADT told the friend who works on the house for me that they could only give him a 4 or 5-hour window when they could show up. I would, of course, be paying my friend to sit and wait for ADT for up to 5 hours. My friend asked ADT if they could simply have their repair person call him when they were in route (as he could easily be at my place within 15 minutes). ADT said that they do not and will not do that. I then called ADT and they told me that they could only provide a 1 hour slot if we accepted a first morning call between 8AM and 9AM. Those are hours that my friend (who works a night shift is generally asleep).

Net result, I told ADT to stick it and will be canceling both my Oregon and Utah accounts with ADT this Monday after I am able to locate a company such as Brinks or someone else who can promise better service. Oh, by the way, during my conversation with ADT, I asked if they could run a test (which they have done in the past) to verify my alarm components, such as fire and burglar, are working properly. They refused to do so and said they can't do that. Basically, tell everyone you know to never do business with ADT.

We had ADT installed in our home in 2008 because we had a sports collection that was unbelievable. To make a long story short, ADT called us twice throughout the course of the contract stating our alarm was going off as the front door was compromised. Well, a neighbor checked it for us, and nothing was wrong and the alarm was not going off. This happened twice.

Anyway, we had a pipe burst a month ago while we were away, and the water collected throughout the house, and the steam circulated throughout our entire home. Mold was everywhere. The fire department estimated that it had been going on for over three weeks, with temperatures up to 190 degrees in the sports room. Not one time did the alarm go off. The pipe that burst was right next to a sensor in our sports memorabilia room! We lost over a hundred thousand dollars worth of memorabilia; Babe Ruth autographs, Joe Dimaggio, Ty Cobb, and many, many items that will never be replaced, not to mention our house is now down to the bare studs. The worry now is mold, and nothing from ADT.

I sold my house in Texas in July 2009. I called ADT to inform them that I will be moving to a new state. I will be having temporary living arrangements until I find a new home. They said that they will keep charging me until I move my service or pay the cancellation fee. They said, I don't have any other choice because I have a contract. If they can hold my account, or extend it until I get my own place, it would really help. But they were very rude about it. How can I pay for service that I don't use?

I had a Wells Fargo security system installed in my home in 1985. Tyco purchased Wells Fargo in 1998 and merged the company with ADT. This is to show I have had monitoring service for about 25 years of which 12 years have been with ADT.

My husband has been on disability for the past year and a half and although I have been slightly late with my payments, I have always called ADT's billing department to tell them when my payments would be expected. On 12/18/09, I was invoiced $105 which was my quarterly payment. This is the only amount that was due to them.

Tonight, I received a call from the "home office" stating I owed them $60 and that they had terminated my service. No warning, no letters, no calls prior to the one this evening. I then called their 800# billing department and spoke to a manager (Lisa) who said my service was terminated because "they had made numerous calls and no one could reach me" along with the statement that letters had been sent regarding the termination. All lies! Funny how the "home office" could make one phone call and reach me this evening to tell me my service was cancelled. I still do not understand how in this day and age, a major company like ADT would cancel a very long-time customer over a $60 bill that wasn't even 30 days late?

To that, I say "good riddance! After reading the numerous online complaints about ADT that outnumber other monitoring services by 20 to 1, I can only hope homeowners do their research before signing up with a company who has zero value for their customers. I will also be asking my 3 family members who signed up (on my recommendation) with Wells Fargo back in 1985 to terminate their relationship with ADT due to the unscrupulous way they do business.

I've had ADT services since February 2009. Ever since the alarm keeps giving false signals almost daily, I received calls from ADT almost every other day. So tired. They kept saying it was my phone line.

I called them today and was on hold for 15 minutes until a customer service picked up the call and left me on hold. Finally someone answered, and I requested to cancel my service, because I'm moving to an apartment next month. I was told that they don't own my contract and that I need to call the dealer. Now I'm confused. All along I thought I had a contract with ADT. When I called the dealer, I had to wait for 15 minutes for someone to pick up. And after explaining my situation, I was told that I had no choice but to finish the contract.

I contacted ADT concerning information on a residential video surveillance installation. An appointment was made for an in home estimate at 11 AM on December 24. The ADT Rep completely no showed, and never called. They are not interested in your business. I took a day off from work to keep this appointment, which means I lost a day of pay.

On Oct.1st, 2008 the door in the bottom area of my home blew open setting the alarm off, thinking that I was being broken into my granddaughter and I ran to my truck and hid thinking someone was in my house. Thank God it happened like it did we both could have died at someone's hands depending on this service anyway to help us.

Later when no call came from ADT I called to inquire why the alarm wasn't answered they checked and discovered that "my battery was dead"! Then they proceed to blame me saying I didn't check it enough.Then they tell me "they'll send me a letter stating my battery was dead" a clear butt cover in my opinion. In my mine I always thought they were on top of the situation and would let me know if I needed a new one or if there was a problem with my system since that's what I pay them for. They didn't even know it went off period I had to call them.

I've had this system for over 8yrs. Even if it is in the so called contract what if I had checked it on Monday and it was out on Sat. whose fault is it then? Thing is this system is a rip off. The so called "ambush alerts" are no more than a watch fob that cost me 90.00 each and are absolutely useless. The ADT lady tells me they only work in the house anyway not in the drive way as I was told.

Also they informed me if the phone lines were cut or the power goes out the system is useless. Another lie I was told when it was hooked up. They can't even tell me when the so called dead battery even went dead so no telling how long the system was down and me thinking it was working ok. They never called and I never saw or heard anything as to anything being wrong.I called them on January 9th,2009 and demanded they end my contract since my system had been dead for almost a year anyway. They told me I still had to pay my monthly payts. even though the system wasn't working.

They have now turned me into a collection agency to bug me for the money or ruin my credit. The credit guy also told me even if I pay the owed amount for this year my contract would automatically "roll" over and there was nothing I could do. Of course an argument insued and we've had words. I don't think I should have to pay this as a matter a fact I think with the whole system being a lie and them telling me I was covered and the system down they should pay me what I've paid over the years thinking they had my back and it was all a lie.

ADT also proceeded to tell me that my system was put in BEFORE their new "cell" system another reason my old one won't work if the phone lines are cut---mine is an outdated system.They do not tell people this and they also don't inform their "old customers" of the new system since it would then inform the old of how their system never was any good.

I've desparately looked for someone to help me with this but I see by this web site that many, many people have had the same problems as me with this scam of a business.Isn't there anything we can do? If nothing else but to inform the public? I now tell everyone I know of how useless this company is and how bad their product is at protecting peoples property. It's absolutely worthless. I've sent a report into the state BBB and also local BBB here in Indiana to try and get the word out. Is there any one that can help me not only to find an answer but also to stop them from ruining my credit.

When this first started last fall ADT told me they would drop it if Defender would of course Defender isn't so now the collection service is involved. I've not seen a contract in years and can't get anyone to send it to me so that I can re-read it. No one will talk to me on the phone since they've turned it into collections. Could you please help me with this or give me a lawyers name to contact for this matter? Thank you so much.

The consequences of this have been the mental anguish of thinking I've been protected by this system since my husband died 9 years ago and all the while all it's been is a box with lights on my wall. If the last incident had truly been a burgular or my granddaughter and I had been hurt,ADT's answer would have been "oopps" her battery was dead" she didn't check it enough so what was I paying them for? Like that would fix everything on their end.

I think they need to pay me back all the years of money I paid them for absolutely nothing but a box of lights. I'm sure I'm not the only one this has happened to. I'm wondering how many people have been broken into, hurt, or their cries for help weren't answered because of their lame excuses but they still expect people to honor the contract.

To best sum up our experience with ADT, please see the letter we sent both our local office and the national ADT customer service office.

Dear ADT,

I am writing this letter to express my deep disappointment and frustration with ADT and your office. As a professional in a client-serving business myself, I am shocked that ADT can conduct business the way that you do and still be in business.

My original account was never closed out like I was told it would be by the sales representative. In the mean time, I have been receiving daily calls from ADT, on my cell phone, which has now become clear case of harassment. I was told by the sales representative that he would take care of transferring everything over from my previous home to my new home and as of earlier today this has not been done. I have sent numerous e-mails to him asking for this to be taken care of and he continued to say that it was, as I continued to get collections calls. When I finally contacted the billing department of ADT directly and they told me they had no notes or record of hearing from him or your office.

I will never recommend your services to a friend or associate and am going to refer this case to my legal counsel. I hope that by bringing this to your attention that someone else will not have to go through the same issues I have when moving their service and working with your office.

I purchased a home alarm system form ADT in 2008 the same time in which I purchased my new home. I had no problems until Nov 2009.

My alarm went off falsely several times. I called ADT several times and each time they walked me through a testing process. After calling and going the testing process several times, they decided to schedule for a tech to come out Sat 12/5/09 between noon and 5pm; between 3pm and 5pm, I received a call from a supervisor stating the tech would not make it. He stated he would schedule me for the following Sat between noon and 5pm.

I stated I needed a specific timeframe no time range. I had waited all day Saturday for the first appointment, loss an entire day waiting for ADT. The supervisor agreed and stated the tech would arrive Sat between 8am -9am. On Saturday the 12/12/09 I waited for the tech to show. Finally I called at 8:45 / 8:50 to ask if the tech was coming. I spoke with a CS rep who told me no specific time was noted. I explained the issues from the past week and she put me on hold and I was then transferred. The next CS rep told me the tech would arrive before 9:30am. I stated he needs to arrive before or at 9:30am otherwise; I will not be at home.

As I am walking out my door to go to another appointment at 10am, the tech arrives. I explained it's too late I have another appointment scheduled and by this time I am livid with ADT.

I am now including the time over the phone into 4 to 5 weeks with ADT. I called ADT on the following Monday 12/14/09 to cancel my service. I spoke with a lady who talked me into keeping the service and provided two months of free service. ADT scheduled yet another appointment on Saturday the 19th between 7am -9am. I received a call early that morning stating the tech called off but another tech would be available between 3pm -5pm. I agreed and waited.

The tech arrived in the time stated and checked the system. He diagnosed the problem as being a highly sensitive door monitor. He readjusted the monitor and his words were your problem is fixed. I leave out about 30 minutes later armed the alarm thinking all is ok. Approximately, an hour later I receive a phone that my home alarm is going off. note the tech had left only an hour before. I called ADT and asked what's going on! The CS rep stated I will get an ETA call because they were sending the tech out again. At this point I decided to cancel the service.

ADT has no appreciation/respect for customers and their time. The tech seems to be very knowledgably yet I noticed he didn't check all of the sensors or monitors. This ordeal has been highly frustrating and to top it off, ADT is billing me for early cancellation. I am cancelling the service because of their inability to schedule techs and their inability to properly diagnosis and fix my problem.