ADT Security Systems

Two years ago, my wife purchased an alarm system from Brinks for our new house. They changed their name to Broadview and then sold out to ADT. A few weeks ago, a representative from another security company told me all a crook needed to do was cut the phone line and the system would be unable to notify police. I run a large whistle-blowing website against a multi-million dollar corrupt church that has a habit of hiring thugs and convicted felons to do their dirty work and they spare no expense to silence witnesses who would expose their abuses and violations of human rights. So, I want real security and not something a child could easily defeat.

I contacted ADT to find out if this was true that all one had to do was clip the wires. The ADT representative said, "Yes, all they have to do is cut the wires and the system will not alert the police." It angered me to discover after two years the security system I had paid for and was continuing to pay for was totally and utterly worthless. So I told the lady at ADT, "Then what am I paying ADT for?" I did some research on the web and found another security company could install a cellular system for less money, and their monthly charges were also less. They have their their own service people and call center. So I had them come in and rip out the old system and put in a new cellular system. Why should I continue to pay money to a company after I discover they're ripping me off? But when I called ADT to cancel my service, I found that actually we are under contract for another year. That means they want me to pay them an exorbitant amount of money for the privilege of never doing business with them again so long as I live and for freely being able to tell my story to anyone who is interested in doing business with ADT.

When you sign up with ADT, they have you by the debit card for three years. And if you don't like their service or their equipment, too bad, you signed a contract. Gotcha! Gotcha? Really? In the days of the internet? When Twitter, Facebook, online reviews are king? Consumers are starting to not listen to corporations, and are listening instead to other consumers. Finally, the lowly customer can level the playing field and force unethical, dishonest, greedy, conniving corporations mobbed up with lawyers to back off. ADT told me there is no one I could to speak to. There's no supervisor. There's no negotiating. They want to play hardball. Here's my hardball: buyer beware! ADT's contract doesn't just authorize them to contact the police on your behalf, if you want to cancel service, you are going to owe them all the money you haven't yet paid to them during the contract period (three years). That means the affordable security system the marketing guys want you to think you are getting, actually costs another $1300 or so. Leave it to the Wall Street marketing wizards to once again repackage your debts into something that looks delicious and affordable. It's not much money, it's just a little to install and then $36 a month to monitor your system. Sign here. Silly me, fooled again. Liars!

Where in your website is the information that once you sign ADT's agreement, you have to continue to pay them to monitor your home even after they are not monitoring it any longer? Excuse me, but I thought the monthly fee was for someone to sit by the phone in case the alarm ever sounded. Now I find out the alarm may never sound if the wires are cut. I've been paying for it anyway for two years. And furthermore, ADT wants to get paid to sit by the phone for another year even after they are no longer doing it? That is one hell of a sweet deal. Sorry corporate swindlers but contracts aside, in my book, anyone who wants to get paid for doing nothing is a criminal. And if that's what ADT wants, then I have a new name for them: organized crime. As soon as you sign up with ADT, you're already being robbed.

I had my account on automatic draft and wanted to stop the payment and receive a bill monthly. I called my installer to get the correct number to call. I called ADT and talked to five different people before I was told to call my local security office. I called the number they gave me and the installer I just talked to answered. He said he could not stop my automatic draft, that ADT had to do it. So he called ADT then called me back and told me to call them again. So I called and they said I didn't have an account this time. Really?

I talked to three more people and they found an account but it was my mom's! Really? Finally, they found my account and told me I had to call the installer to stop payment. I informed them I already had done that, so they finally found a note that the installer had called. At this point, I was pissed! I told the lady I was being nice because I had closed the account the draft was coming from, so no money is there for payment anyway! So, she stopped the draft and then gave the address the bill would be sent to. Guess where? To my mom's house! Really? They are the worst people I have ever dealt with in my life!

Please be warned, this is the most crooked company I have ever done business with. My husband and I had an ADT security system installed in early April. The full installation charge was supposed to be $440 as stated in the contract that we signed. To account for the $440 charge, my husband wrote two checks, one for $220 at the time the contract was signed and one for $220 when the installation was completed. ADT cashed both checks for a total of $440, but also used one of the checks to make an additional electronic charge of $220 that was never authorized. Therefore, they ended up overcharging us by $220.

Initially, I called the national office's 1-800 numbers etc. to try to get the matter resolved. I thought they would immediately realize their mistake and gladly help me. Wrong. They were incredibly rude, disrespectful and refused to refund my money even after providing them all of the evidence they needed to account for the error (bank statements, electronic check copies, etc). I called everyday only to speak with numerous "supervisors" who could not care less and would not help me. After my unsuccessful attempts trying to deal with the national level of business, I reached out to the customer service representative who initially sold me my system. This gentleman was very apologetic and I believe he has tried his best to be helpful. However, it has been almost two months and everyday he tells me, "It's being taken care of, the money will be back in your account today."

Everyday passes by and the money is still not in my account and they are always just "working on it". Unacceptable. That money should be sitting in my checking account accruing interest for the last two months. Thank goodness we are not a family who is desperately in need of $220 or I do not know what I would do. I do not know how this company has been in business for so many years. Save yourself the headache and look for a different option. Crooked is the only way to describe their total lack of professionalism. I personally feel very violated that ADT made a transaction without my approval just by using my checking account and routing number. ADT has stolen from me.

I called because I had to move back to my mom since I lost my job 2 months ago. I called to cancel my services and they told me I have signed an agreement for the next 3 years! I told them I wasn't aware of this! The guy who came to my house didn't mention to me or my husband anything! The almost 2 hours that he was there is not fair! What can I do? I can't pay. I never used the service. Never! Because I moved after one month the service was installed, I tried so hard to make them understand me but they keep saying "you signed, you pay it!" I know it was a mistake not reading what I was signing but is it not the salesperson's responsibility to let us know about this too? Really bad.

In approximately 2001, we had an alarm system installed and while we paid extra to have a pet friendly system installed, we just found out in April 2012 that unfortunately, the monitor at the bottom of our basement stairs was not a pet friendly monitor (assume that the monitor in our living room is also not pet friendly, this monitor has not been changed). The service person also indicated that the location of the monitor was not appropriate (should not be at the bottom of stairs). He kindly installed a new monitor in a different location. My frustration lies with the fact that we paid extra for the pet friendly system but did not get what we paid for. I cannot tell you how disappointed and unsatisfied we are with ADT. Not sure what can be done to try and rectify this situation but am hoping that ADT can offer some sort of compensation (e.g. new key pads at both doors; new monitors on our patio doors; new living room monitor).

My second complaint is regarding the fact that when we had a false alarm (April 2012), shortly thereafter, we were sent an invoice for $56. As we pay $5 a month (allows three false alarms a year, etc.), I was surprised at receiving the invoice. I immediately called customer service and asked why we were invoiced. The individual said that unfortunately our account did not reflect that we had the insurance but that she would update the system and advise accounting that the invoice should not have been sent. Then at the end of April 2012, we received a reminder invoice. Once again, I contacted ADT and Chantal **, on May 2, 2012, informed me that the information in the computer system had not been updated as I was promised in April, but that she would take the required action.

Now this afternoon (May 18, 2012), I received a call from ADT accounting asking why I was not paying my invoice. It is totally unacceptable that we (as valued customers, or so we think) are being treated in this means and are having to make three calls in a one month period to ask that someone please reverse the invoice. I spoke with Angie ** in the Ottawa office at approximately 1:40 this afternoon and she has advised me that she had taken action in the computer system to reverse the charges. Following that conversation, I called Ken ** at accounting to make sure the system was updated and he confirmed that it was. As a customer, we are satisfied with the service Angie and Ken have provided, but I am not at all pleased nor satisfied with the service up to this point. I am hoping ADT will take our complaint seriously and will find means to bring back our trust and confidence to ADT and the services it provides.

Mr. Chris **, ADT from Richmond, Virginia. Mr ** made promises for a $50 reward for a referral which resulted in an installation. The $50 is not the issue here. The issue is "poor" response, customer service and lack of compassion for your customers (3). Needless to say, I recommended ADT since I had a commercial location and had several friends who did as well as Mr. **. That will no longer be the case from me. Knowing you are the largest security provider around, I know you don't need the "small" guys like us, so you will lose our business as soon as contracts expire. As a member of the American Independent Business Alliance, this is exactly why we exist! Small businesses survive for a reason! I do not enjoy writing this.

The inside truth about doing business with ADT: I was a senior sales rep with ADT for seven years and became an expert in the tactics, policies, and contracts ADT offers to both commercial and residential customers. There are two clearly distinctive sides of ADT: Field Operations (consisting of Sales, Service and Installation) and Corporate (primarily consisting of Executive Management, Administration, Legal, and the Central Monitoring Centers).

Further, the Residential/Small Business side of ADT is completely separate from Commercial business with independent Sales, Service and Installation all the way to the senior executives. Later in 2012, they will actually become two separate companies and commercial customers will no longer be doing business with ADT, they will become customers of other TYCO owned companies (ADT will become exclusively Residential/Small Business and may be purchased by another company such as AT&T or GE).

Field Operations (both Residential and Commercial) are guided by local management whose all-consuming objective is to meet/exceed their "personal" goals to earn bonus/commission, cash! All too often local managers "interpret" ADT corporate policy to optimize the opportunity to obtain their personal bonus, often at the expense of the ADT customers. This is driven down through all levels of field management, measured daily, and subjects individual performers (salespeople, service tech, installers) to severe condemnation if the management goals are not achieved. This is why a true sales professional is such a rare find at ADT. Customers are often under the mistaken impression that by contacting local levels of management (Branch, Area, and Regional) they can obtain actual assistance. In fact, managers rarely answer their phones at ADT. Even when your professional requests assistance for a customer, the manager will "pass the buck" to anyone they can to get issues off their plate. Often, they will simply send an email to some person in the ADT organization and then "assume" that person will follow up. This is where customer concerns and issues fall into the "black hole" of ADT's bureaucracy.

The best resource for any customer is the true professional salesperson, service tech or installer who, in addition to wanting to achieve their goals, has "ethics" and the "best interest of the customer" at the heart of their actions. These are the rare individuals who actually answer their phone, call you back, and untiringly follow-up with you and ADT Management until an issue is resolved.

Unfortunately, the corporate side of ADT is fundamentally shielded from customers especially by Field Management who often fears being held accountable any time corporate becomes involved. The single best solution for serious issues with ADT (contract, billing, etc.) is to tell that rare professional you want to register a "presidential dispute". You can also do this by calling the ADT 800 number(s) if you are willing to tolerate the ADT phone system ("Press ## to speak to ").

As for Installation, if your system is cost is not at least $50,000, anticipate unceasing delays and personnel substitutions in your installation. The managers are primarily interested in large jobs where they can make their bonus. All other jobs are an annoyance and I've even seen some small jobs get "lost" for a year or more! As for service, recent changes by local management have reduced personnel to a precariously low level. Only 3-4 years ago ADT had recovered from a similar fiasco and often responded to Service requests the same day. Today, the average response from ADT Service is five (5) days (unless you're one of the large national accounts). In addition, ADT local management will try to charge you for services and materials "not covered under their standard maintenance agreement". This is a purely local fabrication and should not be accepted. If you have an ADT service agreement, tell ADT to provide a written policy for your review before you pay any extra charges and if they won't/can't, file a presidential dispute.

As for their "Standard Agreement", ADT actually has a significant number of "pre-approved modifications" which can be added to your agreement without any special approval from their Legal Department for items such as elimination of "cancellation and termination fees", elimination of "annual ADT service fees increase", and many more. It takes one of those professionals (described above) to perform these modifications because it's considerable additional internal work and ADT is notorious for neglecting these terms because ADT operations are ruled by their standard agreements.

I hope this assists customers with their ADT relationship. Overall, the company really intends to provide quality products and services and professes to truly provide customer care! Unfortunately, the indefensible absence of corporate executive oversight has led to an organization ruled by fear of job loss, unyielding administrators and local managers whose only interest is their personal wealth/glorification and career.

Every month, at the same date of each month, there is a communication failure. It's always between midnight and 12:30 each month. It's always four days prior to them taking my payment out.

I moved from St. Louis in 2010 and I was told I had to renew my contract for 3 years. Every time I move, I am told that I have to renew my contract for 3 years. I cannot afford to renew and if I don't renew, I am told I can get out of the contract for $759. Furthermore, every time I renew, my contract goes up in dollars. Why is there not somebody regulating this company? It's as if they can do whatever they want to do to the hard working taxpayer. I went through a divorce and I cannot afford any more bills.

Everyday for the past week, we have been receiving recorded phone messages stating that ADT has been notified that there is a problem with our security system. We do not nor ever had their system. On May 9, I contacted them regarding the daily call and was placed on a "do not call" list. At 2:00 am, I was awakened again with this message. Tiffany (manager of Corporate Escalation) advised me that it would take 5-7 days if the problem was corporate and 30 days if the problem was one of their authorized dealers. She was polite, but that is the best that she could do.

I cancelled my security service with ADT after my contract was up. Repeated submissions of my written cancellation notice were ignored by ADT. Repeated requests that they stop the automatic payment deduction from my checking account were ignored. Now, another month has passed and they deducted another payment from my account. I will dispute the charge with my bank but I still can't get ADT to respond.

ADT is as horrible as the people who robbed me in the first place. I was renting a home and signed up for ADT after I had been burglarized. I signed the three-year contract and everything was fine until the home rental I was renting got sold and I had to move. After my move, I found out that ADT does not transfer their services. I was given the choices of continuing to pay the monthly fee without being able to use their services, transfer them to my new place and resign a new contract with them or pay a $700 cancellation fee. They were inconsiderate and absolutely horrible to work with. I feel that they ripped me of just like the initial robbery. I will never use their services again.

I do not know if anything will be done but I will continue to write this complaint. I just got this ADT system and it states if I have any problems please call. First they had my order wrong so I had to give more money to the tech. I called about the mixed up and the customer service rep was so rude. I asked him to transfer me to someone else because he was being rude to me. He hung up. I called back and spoke with a supervisor and he assured me that he will discuss this with the rep because he could see who I last talked with. He then asked whether I wanted him to call me back to let me know what he had determined. I said yes and he stated that he will call back in an hour. I am still waiting for that call.

I just called again today and asked the rep to help me with the backlight on the loudness on the system. He was very impatient. He was treating me like I should have known what to do. I could not understand what he said so I would say excuse me. He got very loud. The first couple of times, I just ignored his rudeness. I then told him I will call back and talk to another tech because he is rude. He was rude because he had to look up how to dim the light on the system. The supervisors are weak if they continue to let their employees treat customers the way they do. I would began to listen in on their calls and if they are rude to customers, I would fire them. They do not need a job. I will not sign on with ADT again after this first year's contract.

I registered on the MyADT website to monitor my account, etc. All went well, but now when I attempted to log in to the account, my log in information is not accepted. Thinking I forgot my password, I went the "reset password" route to no avail. Even though I pressed one key at a time, entered the correct log in information, the system would not accept the information as correct. ADT's answer? Use a different browser. The tech person I spoke with didn't have a clue even though she mentioned she wouldn't be a help desk tech, without knowing about computers and the web. Get a clue, lady. Programmers (be they for programs or the web) make mistakes and it can cause glitches. I went through all the cache cleaning, cookies removal, etc, drills, but nothing worked. The more I experience and read about ADT, I am inclined to tell everyone I know who is thinking about installing an alarm system, don't use ADT!

I was an ADT client for 3 years and transferred my services to a new address. After a year at my new home, I decided to move. ADT charged a $600.00 so-called early termination fee. Their claim is when I moved, the contract was automatically renewed for 3 years! Do not use this company.

My fiance and I were moving into a lease home on April 1st. I called ADT on March 14 and was scheduled for service activation on Monday the 2nd. Today, it is April 30th, I still have not received activation. I have called them, they schedule times to come out and you sit here for a 5-hour window on Saturdays and they never show. They say they are going to call in a 2-hour window to activate and you rush home from work, but they never call. You call and try talking to a sales manager and the customer service hangs up on you. This company is a joke and it is very obvious that they do not put the customers first and their customer service is horrible! I will not use this company nor would I ever recommend them to anyone!

ADT is worse than they have ever been! We left them after a 3 year contract many years ago! We were elated and perfectly content with Brinks Broadview until they sold out to ADT! Once we realized we would be right back with this truly incompetent company, we were upset but sat back to give them a chance to no avail. They are worse than they were over 10 years ago! We were finally, after being repeatedly double billed and our alarm going off 3 separate times and no calls whatsoever only to the first time we called them, told their policy was to wait for a certain period of time before calling! Nice, huh? Meanwhile, anything could happen and you'd have paid for nothing. Actually, worse than nothing!

Their customer service is non-existent! Then after being sent by certified letters and confirmation of delivery so I know exactly when they received my letters to corporate as well as a local Orlando office, I got, 2 weeks later, a message on all of our phones that "oh, we are trying to reach you because on this day, the 27th of April, we received an event or trouble on the line!" Now this was 2 weeks after they have been fired and replaced by a company, a real company with real customer service and real monitoring, their name is Guardian and they are great!

ADT screwed all of their well-trained former Brinks Broadview techs and most have quit due to ADT doing as they have always done and coming in and screwing all the employees out of their benefits and pay! All the "expertise" that these guys from Brinks Broadview had, ADT wasn't and didn't pay for. They took away all their benefits and most of their pay. So good luck to anyone who is with ADT or goes with them. They have sucked for over a decade and I am here to tell you I have factual proof of that. They have never acknowledged receipt, of course, of my letters to them showing them that they owe me for double and triple billing repeatedly! They are really, really bad! They could not even maintain my security cameras, yet were still collecting for a maintenance fee I had with Brinks Broadview for that. They are incompetent to say the absolute least!

This company took out money on my account without letting me know! I called to cancel at least 8-9 times. Each time, I was lied to and was told that I would get all my money back. Then I was told that there was nothing they could do, then they again said they would send my money. There's nothing yet! I want all my money, $102.86 plus $86.38, or I let my lawyer handle this for me! Then I will get more for the stress and aggravation that you have caused! You have messed with the wrong person this time!

I rented my home to Daniel & Jennifer **. While they resided there, they had the alarm company ADT come out and remove our current alarm system. Our system cost us over $3,000 for a complete, hard wired system. This was done without our knowledge or consent. The renter had ADT install motion detectors and some magnetic door alarms. I have contacted ADT on several occasions. They told me a private company installed the equipment. ADT did say they would contact the contractors and have them give us a call to correct the problem. The contractor did call. They told me that they could not speak to us. They could only speak to the renter. They then told me I would have to take them to court because they are not interested in resolving any issues I have with them. I have left several messages for Mellisa, who is a supervisor at ADT, her number is 866 561 0952 ext. # **. She has not returned my calls. I simply want my home alarm system to be replaced back to the way it was before they tore it out. Please contact me at **. Thank you.

I have been a customer for 16 plus years. I have never been late with a payment. I called to request a keypad replacement because ours is worn out and some buttons do not work consistently. I was told that I need to make an appointment with a sales rep because they would have to upgrade me. I realized this is a code to charge me more. I asked what the charge would be and my answer was to make an appointment with a sales rep. I asked to speak to a manager and had to argue to get to speak to one who immediately had an attitude. She told me the same as the previous person did. So, I am now trying to find another company to change to because they have made me so frustrated and angry.

I called to cancel my service due to a financial emergency. The intent was to re-instate the service in about 6 months and to include my newly built two-car garage and loft once my cash flow was back to normal. To learn that ADT was going to enforce their 30-day cancellation policy, which I find incredibly ridiculous that it takes 30 days to cancel an electronic service, on a system that wasn't currently active due to a severed phone line. The phone line had been severed for approximately 2 months, which I continued to pay for regardless; to have to pay for an additional 30 days for a system which is down, is in my opinion extremely rude and reflects poorly on ADT. I have been a great customer for several years, never missing a payment. My wife and I currently own three properties and will soon assume another in Florida. To think, this is the type of customer that you are prepared to use your 30-day "cash grab" strategy on totally reflects poorly on management. As a sales professional, I would never dream of penalizing my customers for leaving me as a client. Some of my best customers today are clients who tried other services and returned because they realized I was the better company to deal with.

I have a problem with my alarm and called ADT on April 9th and was told they would be out on Friday, April 13th. No one ever called or showed up. I called and was told, on Monday, April 16th, that the contractor they set service with no longer works with ADT and I would have to make another appointment. The next appointment date is April 24th which I cannot make so they scheduled me for May 8th.They cannot service their equipment. I asked to be let out of my contract which they refused. I left ADT before for the same reason and they purchased the company I went to. ADT is a nightmare.

My 83 year old mother had ADT wire my house in 2009. Now that I am getting ready to put tile down in my bedroom, I find out that the wiring is under my carpet! They installed the wires through the bedroom closet and over my baseboard, under the carpet to the other side of the doorway and along the sides of the baseboard to attach to the phone lines. If the installer were smart, all he had to do is run the line through the wall (like most installers do). But, I assume that this was the quickest way to install the unit. Now, I have to pay $125 to get the installer back out here to change the installation properly, or I can tile over the lines and see what happens later on.

Imagine that. I have to pay, because ADT doesn't screen the companies that represent them. I have been on the phones and get in those "loops" for a number of hours on different dates. I am sick of going from one 800# to another, to get transferred to someone else and I have to start all over with my problem.

I have had my alarm system with ADT Security since I purchased my home in 2007. When I purchased my alarm system, it was wireless and had a land line home phone. I am in law enforcement and it was a requirement to have a land line, and as of September 2010, we were not required to have a land line phone. At which point, I disconnected my service with my carrier of choice and notified ADT of the change and primary contact number. So, as months and years without issues, then I decided to call to inquire about billing increases and discovered my home was not being monitored since 2010, but continuously being billed monthly.

After speaking with a representative who was extremely rude, I was told it was my responsibility to maintain a land line and need this other package that would cost me additional fees and was not notified in advance. Again, I was billed continuously, no type of customer service etiquette was taken, only "your service will be disconnected as of today and you will receive a letter of cancellation". I didn't feel like a valued customer, only a monthly service. I would not want this same situation to happen to another customer or potential customer.

I have this company service for more than fives years as agreed for $29.95 a month. They keep raising the price to $56 a month. On 12/10/2011, I called to cancel their services and they asked for a written letter. I did fax it in the same day. On 4/9/2012, they sent me a statement asking for $319.02 for 12/1/11 to 5/30/2012. In the meantime, I have a new company do the same services for $120 a year since 12/10/2011.

I've been a customer of ADT for almost 10 years and upgraded to the Pulse system last August so in theory, I could monitor my house while traveling. I travel 120 days/year. The salesmen came, got me to sign a contract and they never finished the installation. Boxes were still on the floor for the electrician to complete and now they are telling me they won't remedy the situation until I pay my past due bill. Past due for what? It has never worked and I have spoken to 5 people each time I call without the next person having any knowledge what I spoke to the previous person. It is like having a car that never worked. I am so angry and sad at the same time. Thanks for letting me vent!

On March 19th, the installer from ADT arrived. He asked me which of my four doors I wanted secured. I gave him the information and he began his installation. He approached me regarding the key ring that came with my package and said he could get me one for $75, but ADT will charge me $150. I informed him that I only needed the one that was coming with my package. A few minutes later, I told him that I changed my mind about one of the doors I wanted secured and that in fact I wanted a different door done. He immediately told me he could give me another door for $50, but ADT would charge me $100. Hesitantly, I agreed and asked if I could write him a check. He insisted that the payment was cash and once he finished in my home, he trailed me to the bank. The next day, I got a call from the sales rep who wrote up my contract and informed him of some other billing issues I was having with ADT and also mentioned his "fast talking" installer who talked me out of $50. I was informed by the rep that I could have gotten that door without a charge. I was livid to say the least.

The rep in turn called the installer's manager and a case was opened. The manager called me and I simply informed him that I wanted his installer to come and get his merchandise off my door and return my $50. I didn't appreciate learning that I could have gotten the door without a fee. The manager said he would look into it and for me to email him exactly what happened. Today, April 9, I received a call from the installer on my home phone, informing me that thanks to me, he has lost his job of 18 years and he has a special needs child at home. This man was fired and still had my personal information. Not only does he still has my phone number and address, he still has my credit card number and anything else that is in the system on his personal email at home.

That's how ADT does business: no more paper and no business Blackberry that can be returned when an employee leaves. No, this man informed me that he has all of the information on past customers right in the comfort of his own home. I have contacted corporate who in turn said they will have to contact the installer's manager. No one has called to give me an explanation as to why this man has all of my information. He was willing to tell me all of ADT's shady dealings and said he would gladly be a witness to it all. I did not want this man to lose his job. I wanted my money back and I know he is not the only one who makes money on the side. The manager has even done it himself as per the installer. So, if you have ADT, do you know who has your personal information?

I had a pulse system installed in March 2011 after being an ADT customer for years. The folks installing the system didn't bring the right equipment (and the thermostat didn't work). I was told I'd be contacted the next day to finish installation. That process took until June and a threat of cancellation to get the rest installed. Then the system didn't work, plus there was no air conditioning through summer in Georgia. I have been trying to cancel and get a refund ever since. Finally, I got the local office to come and collect their equipment but I am still getting collection calls. Apparently, at ADT head office, there is no mention of a refund even though I was promised one by someone about 15 calls ago. Their head office rarely speaks to the local office and nobody has ever called back when promised. It has taken a year, at least 50 phone calls and still no resolution. I don't know what more I can do.

I have used ADT Security for 11 years now. Recently, ADT Security forwarded me a letter advising of a change from monthly to quarterly billing. I called to remain on monthly billing and was told it was not an option. Why do we (customers) allow companies to request and obtain advanced payments? On top of that, I received another letter from ADT Security advising me that their rates would be increasing by $1.79. People, when companies take over our finances, we are in deep trouble. So have all of your family and friends write to ADT Security and complain. ADT Security is not our financial controller--we are. Note: I pay all of my bills!

I am not surprised, that yet another verbal promise that ADT will make good, for ADT's complete screw up regarding the promised, contracted and scheduled alarm system at my home. This is absolutely unbelievable, that a company can make so many promises, break appointments and not fulfill committed work. Yet, you will charge my credit card for work never performed an alarm committed, yet, never installed.

ADT was aware of the time frame, gave both verbal and written promises that this alarm will be installed on the second, then more promises that ADT will make good for their screw ups. Yet, here we are today and no alarm. I even received your email stating my wife spoke to your techs that showed up at my home and she said they cannot do it. What techs may I ask showed up at my home? I spoke to Adam ** on the phone and he advised me he was told only to make a list of what was needed which he already has and he did not need to come to my home, and was on hold by ADT. So, who created the lie my wife met someone here. This is just one of many lies, promises and other bad business acts of ADT.

I shall hold ADT responsible for business loss, for missed or delayed appointments or appointments for work never done and possibly for the cancellation of my vacation since ADT has left me high and dry and my home and belongings vulnerable. The stress ADT has constantly caused me will also be discussed with my attorney as well as others.

Should I not cancel my family vacation and something should occur to my home that could have been avoided with an alarm, ADT shall be held 100% accountable. I am also holding ADT accountable for all liability on my home until Burgarello, whom I have contacted, to install an alarm who also mentioned today that they have had several very unhappy ADT customers they just took over (I wonder why?). Burgarello is 3 weeks out for installation, maybe longer. I will also hold ADT liable for my home in San Francisco until another provider can be obtained as well as the cost to convert.

I will no longer do business, nor refer, or have anything to do with ADT. ADT has shown that it is very unprofessional and does not know how to honor commitments or conduct good business. My attorney and I am sure others will be in touch. Please note that I have real damages caused by ADT and all legal fees spent to recover said real damages shall be included in my claim of relief.

ADT, you have two business days to refund my $300 you charged fraudulently for work not performed or a formal District Attorney complaint will be filed with the Washoe County District Attorney's Office for fraud. Pleas note that this charge was done 3 days after you failed to install the contracted work on a written contract and to date, have not, despite two more promises of doing so. I have canceled immediately our ADT services in San Francisco. I do not trust a company such as ADT who can boldly lie and not honor written contracts and a company that makes promises it cannot keep.

This email and others have been copied to my Attorney, Joel **, in Reno, Nevada, who shall be retained shortly to aggressively pursue ADT for damages ADT has caused my family. Please also note that I will be posting in numerous forums and spreading the word in the security field how ADT has acted and how negligent ADT is. I hope people see who not to go to. Also, if I receive one more solicitation from ADT, I shall complain to the FTC and other agencies as well as add to my complaint. 50 calls to get an ADT alarm after ADT failed to install the alarm is not acceptable considering ADT breached contract! All your calls are logged with caller ID. Thanks to the unprofessional conduct of ADT, you have exposed my family to liability, cost us financial loss and have compromised a long time planned family vacation, shame on ADT!