Complain about a product or service

Ace Hardware

Jeffrey of Hialeah, FL November 13, 2009

I purchased an Ironing Board on line. it came in a plastic bag, that was open at both ends. parts are missing. The customer service center has been contacted, and I was told that someone would call me back. no one calls back.

Tony of Port St Joe , FL October 14, 2009

I purchased a Grinder/sander from Ace on Tue. I tried it for about 15 min. and found that it was not what I needed. The very next day, with receipt in hand, I went to the store to return the item. I was told by "Mark" the store manager, that I couldn't return the Grinder because, " What am I suppose to do with it? You used it, I can't sale it as new... It's like if you bought a stove, and tried to return it. I can't return that item. " I told the manager that I used it for approx. 15 min. I determined that it was not what I needed. He repeated, hollering from the raised Manager's perch across the store. " What am I suppose to do with it? " I told him, " I guess you can do the same thing that I will do with it... nothing. I can't use it!" I said, if I had bought it at Walmart, I could return it, no questions asked. He repeated, "What am I suppose to do with it?" He may have kept my 59.00, but I assure you that he lost ALL of my future business.

Robert of Baldwinsville, NY June 2, 2009

I give this store an F- rating in customer service. I purchased the wrong size hose for a pool filter at this location, and it was 45. It is a durable piece of hose, but it's a 45 paper weight because they would not let me return it for the correct size because they had to cut it. It's a 14' length! Sure, they could have sold it to someone else. I even got all the way to the manager, but they refused to help me. That's what I get for trying to help a local business. I guess Home Depot and Lowe's are the way to go from now on.

James of Kosciusko, MS February 8, 2009

James of Kosciusko MS (02/08/09)
I am writing this for my uncle. He is elderly and in poor health. His home was damaged inHurricane Katrina and he had to replace the carpeting throughout the entire home. His insurance company did pay for this. Jim lives in a rural area with a limited choice of vendors. He purchased the carpet through 1st Ace Hardware. It was manufactured by Beaulieu Carpet. The total cost was approximately 9000.

From the beginning there were problems with the carpet. For three years there has been an escaling series of problesm with e carpet. It stains easlity and tey will not come out. The carpet is unravelling on the steps. It has huge ridges in it. The vacumm has to be emptyed after every room becauyse so much pile comes up. The company sent inspectors who stated the problems were not with the carpet.

About 2 years after the carpet was installed we found out that Ace did not install the pad that was listed in the contract. The installed a cheaper pad. We have proof of this. The manufacturer's own website states this is the likley cause of all the problems. We filed acomplaint with the Attorney General's office but Ace refused to cooperate so nothing was accomplished. The local lawyers all do business with Ace Hardware and are not interested in te matter. In addition Jim is on a fixed income.

After only 4 years the carpet needs to be replaced. It will cost over 10,000 to do this.

John of Baldwinsville, NY March 22, 2008

John of Baldwinsville NY (03/22/08)
I bought a kerosene heater (heatsun) for 139.00 from Ace Hardware. Within the 30 day the knob stuck on. And it was stuck on high. So I tried to return the heater. I told Kevin that it was not safe. He refuses to give me my money back or a replacement. I don't even want a replacement, because it is unsafe. He said that he was sending it back to the manufacturer. And that I had to wait to hear from them. He said that he does not refund money. I said where is the sign that says no refunds or replacements. He said I don't have to have one. He was very rude and sarcastic. I will never shop there again.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2003-2009 ConsumerAffairs.com Inc.  All Rights Reserved.    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.