Purchased a lifetime warranty with AAA Liner Experts, Cranford NJ for a wrinkle free liner. Paid $3899 for 15/30 above ground pool(I don't know what possessed me to trust these scam artist) Four years later, the pool looks horrible, all wrinkled and half of it leaked during the winter. Paul and Company refused to service and replace, ignoring the responsibility of the lifetime warranty. My next step is to take them to court.
Consumer Complaints & Reviews
We bought a house in September that needed a new pool liner. In March, we shopped around for people to give us estimates for a new pool liner. We went with AAA Liner and Cover, because they offered the best warranty for the price. They told us we would get a 25-gauge liner with a lifetime warranty. The contract was signed, and the liner was put in. We had to buy sand and 2 truckloads of water. We did so. After 12 days, the liner split and spilled all 12,000 gallons of water on my lawn. We contacted AAA, and they replaced the liner and water after approximately 2 weeks. After 9 days, the second liner split; this time, it's gushing water out that also pushed the sand out from under the liner.
After numerous calls, they finally got back to us and begged for forgiveness. I told them they had one more chance or I wanted my money for the liner, sand, and water back. They told me they would put in the highest gauge liner (I thought we already had in the first place. So this is false advertisement.) and replace the sand and water and that a different crew would do the work.
A week later, I was called by the same man that had put in the other liner and told me he would be able to do the work in a week. I was not supposed to have this man do the work again. I called the supervisor 3 times in one day, and he never cared enough to call me back. When he finally did call me back, he sounded agitated that I was bothering him. They have to right their wrongs and either fix my pool right or refund me all my money that I have put into it. This is the money for the liner, sand, and water.
I will not have this ruin another one of my holidays because these people can't do their job right. I have to tell my daughter everyday that she can't go in the pool because it's broke and she only can look at it. (What a tease.) It has been 95 out, and we bought a house with a pool so we could be cool. We paid the money in good faith. Now, AAA has to step up to the plate and do what is right.
This contract was drawn on 9/6/08 and since then, we have had nothing but trouble with the completion of this contract. It was redone twice and still, we have paint falling off the walls of the pool. On 9/28/10, we hired an attorney, Stoloff & Silver, LLP to get it restored. Well, it helped and Dan sent a crew to re-prime and apply acrylic paint. We have a 10-year on this work and still having problems. As of 4/1/11, the work that was done in 2010 is now peeling off again.
We have tried to get him to do the repair and all we get is, "I will take care of the problem." After many phone calls to Dan, Donna and Jeff, still, no one has showed up to do the repairs. Today is 5/19/11 and still, no work is being done. I would like to fill my pool for Memorial Day, but it looks like it will be filled in the condition that it's in. Please help us with this problem. We are all retired people who try to enjoy our small cottages in upstate NY for the short summer that we have. Thank you.
