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Consumer Affairs


Zenith/LG Large-Screen TVs


Consumer Complaints & Reviews

This TV has a defect. It went black. As many consumers, we should claim a class action against Zenith/LG for selling TV that are not any good! My model plasma TV is Z50px2d.

My 55" Plasma TV was just under one year warranty. It just stopped turning on but you could hear "popping sound." I called Robert at customer service on 1/26 at 2:03. He made appointment with Jack for next day. No one showed up by 2:30 so I called Robert back. He had no documentation of phone call! Jack called at 3 pm and said he wanted to order parts (for a TV he hadn't even seen yet) and he would be at my apartment on 1/31. Jack came, turned TV over, opened up "new part" and yep, wrong part! Jack scanned back of my TV and reordered correct part. On 2/7, Jack came over to finally get TV working. Yep, wrong part! So now talking to Gus at customer service and he doesn't quite understand it's not about the wrong part as much as the poor customer service! So after reading all these reviews, I will wait, get TV fixed eventually and wait for TV to not work again which sounds like that should happen fairly soon then I'll buy any product but Zenith.

I had gotten a 60" LG Plasma TV on Dec. 23, 2011! The next night, I came home after celebrating Christmas with the family, and the picture has so many vertical lines going through the TV. And the left hand side has 2 red vertical lines! I have unplugged all my other appliances (Surround Sound, DVD player, etc.) and even my microwave and toasters and kitchen aid mixer in the kitchen which is the next room over. The manual has stated that appliances such as a microwave oven, etc., etc. could in fact intertwine with the picture on my plasma TV.

Therefore, it is Christmas, and I called LG stating the problem! The man I talked to told me to unplug the TV from the wall while holding the power button down for 40 seconds. After doing that and plugging it back in as I was told, the lines were still on the television as it powered on. Then and there, the man then told me I would in fact need to service repair on it. Really? It took me doing that and explaining my self of what was wrong for you to tell me "I would need a service"?

Wow! I am not happy! This TV in all is costing $1600.00 plus what I am going to pay for a repair?! I am one unhappy camper! LG has let me down! Usually their products are always great! Especially phones. And I am always putting a good word in for their phones. But this has been a faulty product brand-new straight out of the box!!

Bought a Zenith Z42PQ20 and it popped at past the one year warranty. This was in the living room and only used a dozen times or more. Sears will charge $100 to come to the house and then up to $400 to repair. There should be a class action suit or take these products off the shelve.

I am writing only after seeing all of the other similar complaints about these large screen LG TVs. If a class action suit does get formed, please count me in! In September 2006 I bought an LG 50" (model #50PC1DRA-UA.A) flat screen plasma TV for $2,600.00. Great picture and it worked well until a couple of weeks ago when after turning it on, I got a loud electrical "popping" noise and the screen shut itself off. After trying to turn it on again, I got the same popping noise and it shut itself off again. The receiver continues working as I do get sound, and I can change channelsjust no picture. If/when the screen does stay on after multiple tries, I get a squeaking noise from the back of the TV for about 20 seconds. Then if it stays on I get the same good quality picture as I had before. However, I'm now afraid to turn it on at all for fear it'll cause an electrical fire in my home.

This seems to be a common issue with these TVs for 4-5-6 years now. Again, after reading the plethora of similar customer complaints, and seeing that expensive repairs don't last even a year, I'll be replacing this TV with anything but an LG manufactured unit.

I purchased an LG 50" Plasma TV from Sears in the summer of 2009 for around $900.00, model # 50PQ30. The warranty expired in 2010. The TV worked great until two weeks ago. When I turn it on, it turns off and on every 20 seconds for about 10 minutes. I have changed remote batteries and changed the power strip, but the problem continued. The cable/DVR does not shut off so that is not the problem. I called LG and they will not do anything about it and referred me to Sears. Sears was also of no help unless I pay the (very high) service charge. This should not be happening to a 2 year old plasma TV. I have called around to repair technicians and have found that LG TVs are known for only lasting less than 3 years. This is unbelievable!

I purchased an LG big screen TV 3 years ago and I watch TV perhaps 2 hours daily during the winter months and not much during other months. Hence, I have not used it much. Now the sound fluctuates from loud to soft and it will not turn on sporadically. I have unplugged it for periods of time and then sometimes it will turn on. On the older analog TVs, there was never this problem, or really any other problems. So my concern is, are we going to accept these perhaps "throw away" newer models? I would expect that newer technology would mean a better product.

I bought the Zenith 50 in plasma, Z50PX2D, from Circuit City in October 2006. The back of the TV indicates marketed by LG, made in Mexico. I paid about $1,800 for the TV. This past June, my son experienced the loud pop and the TV is now dead. It powers on and off in a cycle of about 2 seconds. No response. I loved the TV but expected it to last longer since it was used 2 hours/day maximum. This should be an embarrassment for LG as Zenith no longer exists.

I bought a plasma LG TV from Best Buy for $1300 in 2007. I also bought an extended service plan for 4 years at a cost of $250. Less than 2 years later, Best Buy replaced the TV after the picture tube went out. They said it was cheaper than fixing it. Imagine my surprise when the TV would not turn on or show any signs of life today, 9 months after the extended warranty ran out.

I complained to the manager at Best Buy and asked if he knew his company was selling junk. He explained that the TVs are made on a foreign assembly line and put together with cheap parts, so I should not expect longevity from my purchase. He also said the list of complaints were long. He offered to give a discount on an open boxed LG TV for $17 for my trouble. When I contacted LG, I was given an email address to send my complaint and was told the warranty expired. There was nothing they could do.

I purchased a 42-inch plasma from LG in 2006. I had it for about three years. It is in my office so we use it about three hours a week. Suddenly, it had a blue line down the right side about six inches from the edge. I turned it off for a few days and turned it back on. It is still there.

Well, after almost 6 years with the Zenith (Z50PX2D), I got the pop of death this morning. It scared the ** out of me! The screen went black with slight visual, on bottom of screen. I turned it off, then back on. Now, it is entirely black! I have sound like everyone else. I am amazed at all of the other stories describing the exact same issue. I figured, it wasn't worth getting fixed, so I bought a new Panasonic 50" Plasma 720p, today on Amazon for $499.

I am guessing it would cost more than that to fix this old Zenith. It was so good for 6 years, but it should last longer, $3K was a lot in 2006, and still a lot today! I might check around to see what it will cost to fix it; because I know some picker will grab it out of my garbage and make some cash on it. I don't want that. For now, it'll be a paperweight.

I purchased a 50" Zenith Plasma TV around December 2005 for more than $3200; and in approximately 1 year at the end of the warranty, a loud popping sound startled me as I was watching the set, but looking down at a magazine. Then suddenly, another loud popping sound came, and then, there was no picture. There was no aid from Zenith, LG etc. -- only offers for repair services, of course, on my time. I now have a very big but attractive radio. Repairs were quoted around $750.00 to replace the y converter and x converter, something of that sort. A class action suit is indeed in order.

I purchased our Zenith Plasma TV (Model: Z50PX2D) in December 2005 at closed Circuit City for approximately $4,000. I turned the TV on and put on one of the music channels so I did not have a picture. About an hour later, there was a loud pop. I did not realize that it came from the TV. Later, when I went to try and change channels, there was no picture. I pressed the on button and the green light light would flash four times before going off. There was never a picture. I called Zenith and, of course, they had no idea what I was talking about. They gave us names of repair services about 100 miles away. I called local and no one would touch it. While trying to find a repair shop, I found all these complaints so I want to add my story. Zenith should be ashamed and a suit should be filed.

I purchased a Zenith Z50PX2D 50" Plasma TV from Best Buy on January 21, 2006. Pop... the screen went black in 2009. It was fixed under Best Buy extended warranty. On February 8, 2011, it broke for the second time. We called LG and they said they don't know of the issue since it is not a recall. However, I could pay to fix it. So the support I get from them is the option to spend more money on a TV that would probably break again. That was $3,000 wasted dollars and an upset daughter who can't watch her movies on the big screen anymore.

I purchased a faulty 32" HDTV two years ago. And now, it's got lines and is slow to warm up. I have to keep it on all the time. You are the only hope I have to get this fixed or replaced. I lost $2,200 for this TV. I am a 100 percent disabled veteran and am unable to pay my bills. Someone else pays them for me.

We paid $2K for this "Zenith" LG Z50PX2D in 9/06. 2 years later after warranty expiration, of course, it made a loud popping noise and the picture became about half as bright as a dead firefly. LG semi-graciously agreed to supply parts gratis if we would pay for the labor. Fair enough.We were referred to Teletron Service Company and contacted them. They came out to the house, which is fortunate because this thing weighs as much as a Mack truck full of anvils. They replaced the Y Drive Bottom *'y, the Y Drive Top Ass'y, the Y Sustain **'y, and the Z Sustain **'y. Our bill from them was about $450.

Here it is, 2 years later, and just like clockwork the stupid TV pulled the same trick. Loud pop and this time no video at all. It's a large radio now.I just got off the phone with Zenith, er, LG. They said that the warranty was extended as a courtesy one time only. I got the number for the West Coast distributor for LG parts and will give them a call later for a quote on those same parts. Unless those turn out to be incredibly cheap, I'm going to take this thing out into the countryside and blast it full of 12 gauge-sized holes. I will also file a complaint with the Federal Trade Commission. And make it my life's mission to tell everyone I bump into (in person and on the Interwebs) to never buy an LG product. Ever. How do we get a class action going against this garbage distributor?

Like many others who have written complaints before me, I too purchased Zenith z502xpd in 2006 for greater than 3k. Then about 15-16 months later, the same pop described by others occurred followed by no picture but still had sound.

I also called Zenith and Best Buy in attempting to rectify the situation. Of course the warranty was overdue, so I ended up paying about $780 to have it repaired. Only for it to occur again 5 months later.

The company who repaired it only had a warranty for 3 months. So I was out of luck. This television is still sitting in my dinning room with a cover over it since 12/08. I am frustrated that spending nearly 4K over less than 2 years has purchased me a piece of junk. I am now writing this complaint in December of 2010 while putting up my Christmas tree and realizing that through all this time Zenith/LG is still not doing anything to fix this unjust situation. Since then, I have not purchased another LG product or another plasma TV for that matter.

In January of 2008, my father went to Costco in London, Ontario and purchased four Zenith Z32LCD4-UK TVs. Two months after the warranty expired, my father's TV that he kept would just show multi-colored bars vertically on the screen. It never stopped and he has since disconnected it. About a month after that, mine began doing the same thing (he gave one to me). One day, I pressed power and the power LED would blink exactly 18 times. Then the back light would come on and it would very slowly display the same vertical bars on the screen with no image, only bars. I played with it awhile and after turning it off and on about 20 times, it came back on properly. Of course, as soon as I turned it off again, the problem returned until I turned it off and on a bunch of time. Every time the power LED blinked exactly 18 times, then the bars would appear and the back light would very slowly fill the screen.

It took about 1 minute before it loaded enough to allow me to turn it off. So for a long time, I decided to just put it on video 1 when not in use. As long as I left it on, it would stay working. Last week, I accidentally turned it off and when I turned it back on, I only got those ** vertical bars. This time, they would not go away. I think it is very obvious that these should be recalled seeing as 2 out of 4 (50%) have failed in the exact same way so far.

I purchased a Projection TV, M52W56LCD, from Best Buy in 2006 for more than $2,000.00. Because of the poor quality of the light engine components, a class-action suit was filled and won which ordered LG to either replace the TVs with a similar TV or repair the existing TV. LG extended the warranty repair time to September 30th 2010.

I began trying to make contact with them at Zenith.com and when clicking on the Projection TV class-action settlement link, my web browser was immediately shut down. I finally resorted to contacting LG rather than Zenith and with many calls and emails, I was told that the warranty extension ended ten days before my call and that nothing would be done for me. The LG repair center wants $1250.00 to repair my TV with the same faulty light engine the TV was sold with.

I will never again purchase an LG product sold under any name and I hope my experience will keep other consumers from also making the mistake of thinking LG sells good quality products. LG should have taken responsibility for selling faulty products by recalling and replacing them rather than forcing their customers to use.

The year of 2008, I purchased a Zenith 50 inch z50p3 plasma. Two years later in May, 2010, the plasma begins power button had to be click several times (5 times) before it would actually connect and then the television picture would appear. As time went on, I had to click more times for the picture to appear (50 times I am click the power button.)

When the plasma finally connected it would fade in and out slowly in and out until each click made it stronger and then it would display the picture (like it had to get hot to come on). I knew that it was about to come on because of the popping sound that it made when it was close to connecting. I took all my income tax money,$ 1600.00 to purchase this set and 2 years later it on the blink. Today It takes me about 45 minutes of clicks to an hour for the plasma to get a picture. By reading the reviews, I realize that Zenith knows about the problems for years and they still continue to have these plasma on the market. It is not fair and something needs to be done!

I had my second 50-inch Circuit City Zenith pooped out (no picture) after 4years. I should have known. Our first one went within 30 days. However, I had Circuit City replace the first TV. Now after seeing so many other complaints, it's clear, Zenith deliberately sold these defective $2,100 sets to all of us. Is there a class action lawsuit against Zenith? Circuit City has closed.

I purchased a Zenith Plasma TV - 2006. Model No. 250PXZD. On Sept 5, 2010 , while watching the TV, it made a popping noise and the screen went black. But it still has sound.I bought the TV at Circuit City. which is now out of business. Will never purchase a Zenith again, after reading the numerous complaints about the exact same TV Model.

This TV cost over $3000.00. It was a major purchase for our family. There should be a recall by Zenith. Years ago when a family purchased a TV it was expected to last 15+ years. Very upset with Zenith!

It was a great TV for the first three years then the picture started having color problems and horizontal lines. And then shortly after, the picture went out completely. Now it will sometimes work but mostly no picture at all. Three years, $900. After reading all the complaints about Zenith, I doubt I'll bother to have it fixed.

I purchased a Zenith Z50PX2D Plasma television in 2006. Just as everyone else it seems on February 10th, 2010 the TV made a pop noise and the screen washed out. I had a repairman replace the power supply and it worked fine until July 26th. The same problem occurred and there's no warranty. Now I'm out the cost of the repair and the TV is no good. I was expecting to get 10 years out of a plasma not 4 years. Searching the Internet, I came across so many people with the same problem. It makes me wonder what kind of complaint won't own up to their defective electronics. It's a good thing they don't make cars. I am out of the cost of the TV and the repair bill and left with a TV that don't work. Good buy $3,000.00.

I purchased the Zenith LCD TV Model Z32LC6D in August 2008. In June 2010, I turned it on one day and a white screen with colored vertical lines appeared. I turned it on and on again, and the picture/sound came on.

Ever since then, I've had a problem getting the picture. Now, it won't come on at all. I called Customer Service and they were quick to point out that the warranty had expired. However, I feel that an expensive TV, which I thought was American-made, should not go out in just under two years. I am very disgusted. I think Zenith should stand by their products. Clearly, there's a defect because there are numerous complaints on the net about this issue. I think we ought to join in a class action suit!

We purchased the Zenith Z50PX2D in 2005. It made a loud popping noise (very scary noise) when my three young girls were watching it last week. The screen went black with only a red line (vertical) down the screen. I called the repair shop and they said it would cost too much to even fix. Very disappointed as we paid obviously way too much for the television. I have read several reviews online and so many people have had the same problem. Several in this same time frame.

The TV popped screen, cracked and then no picture and no sound. The TV repairman came out and said it wouldn't do any good to fix the black screen if the screen the is cracked. It will be $1000 to fix the screen. I have had the TV for 35 days. Warranty will not fix screen.

Zenith Z50PX2D was purchased in the end of 2005, paid over $3000 for it, and was very happy with my purchase until this July 2010. I went to turn the TV on and it would not come on, no sound, no picture. I thought that maybe it was an issue with the outlet, so I tried to plug the TV elsewhere. After the TV was plugged in, it made a loud popping noise, we quickly unplugged it. Since it has made the noise again and the TV doesn't work at all. We attempted to call Zenith at the number on the back of their manual, but the representative had never heard of the problem before and provided us with a list of authorized repair shops in my area.

I am not happy at all with this. We paid someone over $250 to have the TV mounted and for all necessary brackets, etc., back in 2005 and now the only thing that Zenith can tell me is to take to a repair shop. I can only imagine how much it will cost to repair the TV and the hassle of having it dismounted and to have to actually drive it somewhere, it's unbelievable.

After reading the thousands of complaints against the Zenith TVs, I am amazed and disgusted on how Zenith will take no responsibility at all for this issue. As customers, we have provided Zenith/LG many profitable year of business and all we would expect would be a good a product they can stand behind, especially since many of us have had to make many sacrifices to own what we thought was a reliable product that by no means is inexpensive.

The TV we previously owned was a Panasonic projection TV, by no means a flat screen TV, but when we purchased our new Zenith Plasma Flat Screen TV, we passed on the Panasonic to my parents, needless to say, the Panasonic is still running strong and has been for almost 10 years now. It makes you wonder what exactly are we paying for now. Have companies like Zenith/LG now decided to rob us of our money because they think we will do nothing about it?

With the economy being what it is, it is almost a luxury nowadays to be able to spend $600+ for a repair on a TV. Makes me wonder how long it takes Zenith to make $600. There is significant documentation available online that infers that Zenith sold a defective product. What's going to take for Zenith to stand up and face responsibility? I will not give up until I see results from Zenith/LG. I have been cheated enough by this big corporation and I work for every dollar I earn, therefore, I refuse to let them take my money from me.

I suggest you do the same, write Zenith and let them know how you feel or they will continue to do this and we will continue to be victimized. Enough is Enough! This will definitely be an economic burden on my family if the TV has to be replaced or have costly repairs.

Zenith 50-inch plasma Z50PX2D popped for the second timeno picture.

We had it fixed the first time under an extended warranty, which has expired. Each time, the TV lasted about two years. It was $3200 and apparently lasts only a little over two years. I would be overjoyed to spend a ton of money and buy a new TV if this one had a sign on it marked "disposable" when I bought it. I read so many complaints about these TVs that I'm surprised there is no class action suit. I'll call LG, though, and see if they're going to fix this thing as they should.

The TV was purchased 02/10/06. On 12/30/06, the picture went red/pink then on 01/05/07 picture went out. I called in for service; TV was picked up on 01/08/07 by a local repair company that does warranty work for Zenith. They replaced both y&z boards. On 01/15/08, the TV made a popping sound and the picture went out again. I called for service and it was the same thing, both boards went out and had to be replaced. Now the TV is starting to turn pink and I am sure it will go out again. I read a lot of complaints about the same problems. I sent Zenith a email but there has been no response. I am making an attempt to contact the corporate office. Repair work on this unit will run around $600.00

After only a year of good service, my Zenith Z32LC6D HDTV has died on me. Like many others, when I turn it on it makes an electrical popping sound, and then the screen goes black. No audio either. Received NO help from Zenith about what's wrong, just that they haven't heard of that happening before. Crooks...will never buy from them again, and suggest anyone reading this do the same.

50" Plasma TV model Z50PX2D. Made popping sound and screen went black. We had the board replaced and just over a year later the same thing happened. Excellent picture when it worked but a huge waste of $!!! Cost of tv over $3000. Repair $450.

I purchased a Zenith 50" plasma TV and one night while I was watching TV, it made a loud popping noise and the screen went black. I it also smelled as if something was burning. I paid around $3000 for this TV and another $400 for a four-year warranty. I was not pleased to find out that my warranty expired less than two months before. I called customer service at Zenith Corp. only to find out they had never heard of this problem before even though I directed them to view hundreds of complaints that I found on different websites. "There's nothing we can do for you," they said and directed me to contact LG Corp.

I contacted them only to get the same song and dance. I feel, along with hundreds of others it seems, that they built a faulty product and don't want to take responsibility in fixing it. Why wasn't a recall on these faulty parts initiated? These are not problems that happen to lesser TVs only to TVs that cost thousands and hundreds to fix. Something doesn't add up here. If these TVs fail so often, they should be held responsible. Bottom line.

I purchased a Zenith Z50PX2D 50" plasma TV in 9/2006. A few months ago, a fine blue line appeared going from top to bottom, visible on most display colors. Now, we come home after a long day and turn on the TV and it clicks like it always does. But the green power indicator started blinking then went to solid green and we have no picture and no sound. We are sitting here in our living room staring at a black TV screen in disbelief. We spent $2,300 on a TV that only lasts 3.5 years. Are you kidding me?! Now I'm reading here that I'm not alone. Zenith needs to step up and do something for us all! I don't have $1,000-$2,000 to replace my TV.

I have a 5 year old Zenith E44W46LCD. Last month, the light came on to let us know it needed a new light. This month, a yellow hue in the center with pink fuzzy dots around it appeared. After reading all the comments about LG, I really thought my call was a waste of time but to my surprise she said that is a "classic sign of premature light engine failure" and will be sending someone out to repair it in 3 to 5 days at no charge, parts or labor. I have to say my experience was much different than most that I have read. So there must be some truth to the class-action. I have to add that I am still buying a new TV and after reading all the comments, I am still concerned about buying another LG. Though I think they have very good products, customer service is equally important.

I bought a Zenith 50-inch plasma HDTV in 11/2008. I got it with an extended warranty plan of 4 years. We seldom use this TV since we mostly watch from our bedroom or sun room. Two nights ago (2/12/10) while watching with friends, I heard two loud popping sounds and then the picture went blank. I also smelled an electrical type of burning odor.

I called up the warranty service and they sent a technician the following day. However, while he was working on the TV he called their office and later he informed me that my warranty had expired two months ago. I told him that I had no idea since the store had not sent us a notice that it was due to expire. I've had several appliances before and I've always paid for extending the warranties. The company now wants me to pay COD since there was no coverage. The technician told me that he needs to replace the entire plasma display panel totaling $1,630. I am guessing that he is not sure what the problem was, so he is taking the easy way by replacing the entire thing.

I did some research and found several similar complaints, including this site. I will try to call Zenith/LG on Monday to see if they will pay for the parts as I've seen them do for others on this list serve. Is there a recall or class action law suit on this? I know that this is potatoes compared to what's happening with Toyota, but consumers are still consumers no matter what they buy. I paid over 3K for the TV plus installation, delivery and addition of Dolby sound system. All together it cost us over 5K. The technician said that he can fix the set for $1,630. He will replace the entire plasma display panel. I feel that he isn't sure if all the other boards were working so he wants to make it easy for him by replacing the entire thing. I told him that I could get another TV for that price.

I bought a Zenith z50px2d in 2006 and had it for two years and a loud pop while watching one day. It was blank. It took four months for Best Buy's warranty department to get me fixed. They replaced four boards in it and it was working after that. Today, 2-2010, it did it again.

I bought a new 50" Plasma TV from Circuit City. Just over a year later (by a few weeks), the Z sustain board went out. I spoke with LG on phone and they denied that they had a problem. But when I told them about all the issues published on-line, they agreed to provide the parts to fix, but it would have to go to their service place. It would take up to 4 weeks and I would have to pay shipping and labor. It was cheaper to have my local guy fix it. One year later, the power board went out. Again, I had the local guy do it. Six months onwards, the z board has gone out again! Zenith/LG, wake up to your responsibilities. I see a lot on line about class action lawsuits but no one has any details. I will start a website dedicated to this issue and if we get enough support, then we can initiate action against them. Let me know if that's something you'd be interested in (post a reply here)! Thanks.

Last year, my 4 year old Zenith 53-inch plasma made a loud popping noise and no sound or picture. Local repair company charged me $671 for a Z sustain board. Yesterday, almost 1 year later, the same loud pop and no picture or sound. The local repair company said that the parts only had a 3 month warranty. It appears that this is a known default or defective unit and a product recall needs to be in effec, with economic assistance for the owners of this TV made.

I bought a Zenith Z50PX2D Plasma TV from Circuit City about 3years ago. About 5 days ago I heard a popping sounds while I was watching the TV. Then there is no image and the sound. I just had an estimate from a repair person that qouted me about $500 to fix it. I agree we need to speed up the class action lawsuit. Please let me know what we can do.

Bought a zenith p42w46x edtv 4 yrs ago or so for the last year when you turn the tv on its a black screen for 5 min or so then everything is fine> Now its just a black screen with sound. this is was a 2100$ tv and alot of people seem to have the same problem , what can be done to make zenith fix their tv's

I too have had to repair ($480.00) my 50inch zenith plasma tv. I bought it in 2006 for $2500-and 13 months later the popping sound made the picture go out. They said it was the board inside. Now 2 yrs. later the same pop noise made the picture go out. This time Im not fixing it. I would love to hear some info. about the class action suit that was mentioned in some of the posts. Please post any info. regarding this as well as who I may contact at LG. This is a definite defect and no one is willing to help. Please Please list the info. so I can help with this-thanks!

I bought a Zenith 50 inch Plasma tv about 3 years ago and it made a loud pop sound this morning and now it has no picture. I went online to see if this was a common problem and if their was an easy fix, I found NUMEROUS complaints about these plasma tv's doing the same exact thing mine did. I think they need to be recalled or something equivalent. I paid over 3 thousand dollars and that's alot for a tv that has a common defect. The model is Z50PX2D. I will never buy another ZENITH product again!

On july 2006 I bought a 50 inch zenith plasma Z50PX20A tv from circuit city. I did not bought any extra warranty because the sales man told me that that model would last at least 4 years. Well 11 months latter the strange pop sounds and days latter the big popping sound and there wasn't any sound or picture. Call zenith and they gave me a order number to replace the board , those repair people from my home town were rude just like the characters from the horror movie the texas chain massacre! After 1 month of horror it took the repair man 10 minutes to fix it then left. Exactly 10 months latter the same problem again I did not bought any warranty because it was too expensive $250 dollars for two years , besides I want to trust the damn tv. Then after the second burn I have to put it in the storage room abandon for now there goes my almost 3,000 dollars

Purchased a Zenith 50" Plasma, model number Z50PX2D. Set worked great then a few months after the warrenty expired the screen went out after a loud pop. After much research on the net I have found NUMEROUS people have the same issue with the same product. I have contacted LG and they say they haven't heard of this problem. I paid $3200 for the TV, I would like to see something done about a recall, class action, or repair. Thank you for your time. I have been taken advantage of by LG through purchasing a faulty product. I am now out $3200.

I purchased a 50" plasma (Z50PX2D) in August 2006. In August 2008, a "pop" occurred and the tv screen went black - sound was fine. I called Zenith/LG and surprisingly, the fixed the TV for me at no cost (though it took 2 weeks) on August 11, 2008. Here I am on 10/24/09, and the same issue has occurred. I called Zenith/LG today and asked why this keeps happening and was it a known issue. The representative told me "absolutely it is not a known issue."

I searched the internet for an idea and found there are hundreds of people in the same boat as me with a $3000 TV set, three years old or less that has malfunctioned once and even more due to what is obviously a very common problem!! A computer for $400-700 with viruses and spyware lasts longer than this and someone needs to intervene.

Last year, when LG fixed my plasma for me I assumed it was to show good faith in the hopes I would purchase an LG product down the road. I did NOT anticipate the road to be a year later. I WILL NEVER PURCHASE AN LG PRODUCT AGAIN AFTER READING THESE STORIES OF SIMILAR CONSUMER ABUSE. Twice within 3 years my $3000 Zenith/LG plasma TV is nonfunctional.

Please Note: From herein, any references made to Zenith is made to both Zenith and LG (Owners of the Zenith label).

I purchased my 42" EDTV Dec 2005 and within the first 10 month my Y-Sustain board failed, and the replacement part (1), was covered under warranty. Approx 8 months later, the Z-Sustain board failed. The unit was no longer under warranty and Zenith refused to fix it. My research has found that during the warranty period, Zenith knew of the board(s) and their failure issues, but failed to be proactive and perform a complete replacement of both Sustain Amp/Supply boards, in addition to a daughter controller board during the warranty period/service call, and just left customers hanging.

I own a 25+ year old 10" B/W Sony Television that still works fine. I spent in upwards of $1900 dollars on this unit and have experience (as many have) two failures in short of 2 years time. For a unit to cost this much and have a failure rate of this percentage, Zenith did not give warning or notification on the outside of the product box to the effect that the unit was designed for obsolescence within a set period of time. In this case less than two years. Ultimately, Zenith may have planned for this obsolescence with the intent that they will benefit from either 1) Consumer paid repairs once the warranty expired, and/or 2) An increase in sales of warranty extensions. The failure of this unit is unacceptable and Zenith has not only defrauded the consumer with the wide spread failure of these plasma units, along with the lack of responsibility in issuing repair notices, but has also created an unnecessary hazardous waste on our eco system with those units being force into recycling ahead of there time.

Zenith should: 1) For those units not in possession... Refund at least 1/2 of the purchase cost of the unit to consumers. 2) For those units still in possession... repair all units, and to include a minimum 2 year warranty thereafter. 3) In lieu of 1 or 2, offer a replacement of equal size and value along with a minimum 2 year warranty. Additionally, Zenith should be fined for the excessive e-waist produced based on their lack of responsibility, knowing very well they had major failures of their plasma's, and made no attempt to correct the wide spread problems, much less stand behind their largely advertised commitment toward product dependability and service. Rather, they did nothing to back those consumers who had spent hard earn dollars, nor, prevent the unnecessary waist of such massive failures of such units being forced into early e-waist.

Large 50 inch Z50P3 plasma tv. Just as everyone has said loud pop and black screen and sound only. It did happen once under warranty, was assured that it was rare and it would happen again. Sorry me for believing that. Let me know when the class action goes forth.

I use to have a Zenith Z50px2d Plasma 50'' t.v. but the picture went out and theres only audio. There was making a popping noise before the t.v went out. Right now there is multiple complaints on this product with the same circuit boards. Right now there is a class action lawsuit and i reccomend we speed the process.

Bought Zenith Z50PX2D Plaxma TV from CompUSA on 2/19/06 for $2800. Have receipt. Yesterday, 2 large popping sounds and smoke smell. No more images on screen, unplugged TV. Called Zenith customer service today. Gave purchase info and serial #. Was assigned case number and asked to fax receipt, which I have done. Told that my 'case' would be reviewed and I would be contacted. I am hoping that all the previous complaints from other consumers has brought Zenith to attention on this matter.

We purchased a 50" Zenith plasma tv in April 2006 from Ciruit City (model Z50PX2D). It has "popped" twice in the last 3 years. After 12 months (April 2007), the loud pop occurred, resulting in loss of screen and sound. It was repaired after 3 months in the shop.

In Sept. 2009, the pop happened again for a loss of picture. Zenith refuses to accept responsibility for this defective product and will not assist in repairing it once again. Very dissatisfied! Loss of approximately $3000 for the purchase, and additional costs for HD satellite services that were not in use in 2007 and now, in 2009 - about $500. Will have to replace the tv. for at least $1500.

I bought the dreaded 50 inch Zenith Plasma with the popper inside. I bought it in January 2006 and it popped in September 2009. I guess I'm lucky it lasted this long after reading about others on the net having the same problem. It is obviously a defect in this product and Zenith/LG should repair/refund the cost of a comparible set.

I purchased my Zenith Z50px2d plasma 50" television in Jan of 06. Within 16 months, I heard what has been described as the pop of death. I called Zenith and was told I was too far out of warranty for them to do anything about this. So I went ahead and paid almost $800.00 to have the set repaired. Yesterday, 09/09/09 the same pop and now the set is dead again. Just about another 16 months to date. I will not have the set repaired for another $800.00. This has been a faulty set and something should be done.

Purchased 50in Zenith Plasma (Z50Px2D) 12/05 for $3,400. 7/06 loud pop and blank screen. Called LG & they sent tech to repair. Repair shop had TV for 3 months. Advised me that all 4 boards had to be replaced. Faulty boards per TV tech! Pretty [bad] to pay that much for a TV and only get to use it for 6 months before its off to a repair shop for 3 months out of the 12 month warranty! TV has been working OK up until 8/09. Same thing happened again. Loud pop & blank screen.

Called LG & they advised me that they were aware of the numerous complaints on line about the faulty boards for this particular Zenith model but because I was out of warranty there was nothing they could do for me. I asked if they would at least pay for the part & I would pay for labor. Was told No. I advised them of the numerous on line sites speaking directly of this same issue & that LG was replacing parts & labor for some people, so why not for me.

Rep advised me that they handled each complaint case by case & they felt I was to far out of warranty. I advised him I was looking at a person's comment left on Fixya website that had purchased his same Zenith in 1/06 & that they had provided him an extended warranty which covered the faulty Y board part & labor. Rep advised me that he was sorry but there was nothing he could do for me.

I feel this is completely unfair that LG is obviously aware that they have a faulty part going into this TV and they are replacing boards for some people & not for others based on a CASE BY CASE situation. I guess this guys $3,000 went a little further than mine? Have not paid for repair yet, but estimate is $500-$600 to fix.

LG has no right picking & choosing who they will replace this faulty board for. They know these boards are faulty because they were getting them from Mexico and have switched to an American company. They should have a RECALL on all of these old faulty Y boards & replace them with the new American made boards at no cost to the consumer!

Television started with one vertical line and currently has seven (7). Spoke with a supervisor regarding this matter and was told that there was "absolutely nothing"that they could do for me. The television was purchased June 1, 2006 from Circuit City (currently out of business). I have noticed that this is an on going problem with this particular model the Z50px20. This is the second issue with this television since our purchase.

To spend 2500.00 US currency for a television and 3 years later the television has all of the issues with it is insanity. For a alleged reputable company to tell a consumer that there is absolutely nothing that we can do for you also says a great deal for about that company.

While watching the TV, there was a loud "pop" or "crackling noise". The screen went blank but there was still sound. After a little bit of research, I have discovered that this is a common problem with Zenith PLasma TV, Model # Z50P3. I purchased this TV in Nov. of 2007. I can't believe that a $1000 TV (bought on "black Friday" sale)does not last any longer than a year and a half! Zenith is aware of the problem, and has done nothing to fix it. They won't even send a part to replace the one that blew, because "they are only warranteed for a year". If a company is aware of the problem, shouldn't there be a recall on them?? What recourse do we have?

I bought a Zenith(LG) 50" plasma tv on 8/13/06 for over $3000. I also purchased a 3 yr warranty. SIX days after the warranty expired (8/19/09) there was a loud pop and the screen had a washed out look. After shutting the set off, it wouldn't turn on. After researching this problem, apparently I should be happy that mine lasted so long. I would have preferred that it died last week - at least it wouldn't have cost me $495.08!

The authorized repair tech replaced the Z sustain board. Neither the warranty company (GE) nor LG are willing to help cover this, despite the fact that so many other consumers have the exact same problem.

This is clearly a manufacturing defect, given the pervasiveness of the problem. There should also have been a recall, given how long ago this problem started. I wonder how long *this* Z-sustain board will last, or how long before the Y-sustain board quits.

I have a Zenith Z50PX2D flat screen Plasma TV that died on 7/30/09. Have sound but no picture. From what I am reading everyone is having a screen problem.

After approx. 2 years of owning the 50 inch plasma tv, there was a pop sound and the sceen mostly disappeared and now will not turn on at all. Waiting for the class action...

I have a Zenith Z50PX2D flat screen Plasma TV. The screen went blank after I heard a "pop" and then all I get is audio from my TV. After researching this online, I have come to find out that this is a recurring problem with this particular model. I am therefore logging my complaint so that eventually there can be some legal action taken against Zenith. $3000 loss (this is the cost of the TV I purchased in 2006).

While watching my telvision in July, 2009 there was a loud popping noise and the tv went burry and then another loud pop and the screen went black. I call Zenith several times and was asked when I brought the tv and I said 02/18/2006 they told me that they woiuld need the receipt before they could do anything and I sent them the receipt and was told that it was too far out of warrenty to help me, in other words a flat NO. I had a three year warrent with Circuit City and I did not renew when it expired in March, 2009 because CC was going out of business. I paid $3,000.00 for this television, Zenith model Z50PX2D. Zenith knew that the boards were a problem and they keep on selling and ripping the consumers off. I fell like Zenth/LG should pay everyone the price of a new 50 inch television of their choice. I would like to see a class action law suit as soon as possible to make Zeinth pay for ripping people off with faulty televisions and they saying its not their problem, its yours.

Same old story. My Zenith 50" plasma purchased in January of 2006 went "POP" and I smelled burning electrical parts. Screen faded to nothing. This is only 3 1/2 years old! Anybody starting a class action lawsuit yet?

On Sunday July 26th, 2009 I joined the ranks of those ripped off by having purchased a Zenith Z50PXD2 plasma TV. My unit was a Circuit City purchase in March of 2006. I was just 3 months past the extended warrenty period. I have been very impressed by the information and solution sharing on the web, and equally dissapointed in LG's denial of the recurring nature of the problem.

I got the same story from LG Customer Support that many others have: "Past the warrenty period - not our problem" The rep. I spoke was clearly briefed on how to handle this exact inquiry because he had a somewhat rehearsed speach citing the "unauthenticated nature" of the information on the web. For now I have ordered a replacement Ysus board and will install myself and hope for the best.

I can't express how dissapointed I am in LG. I paid a total of $3200.00 for the TV and extended warrenty, so essentially I paid $1000/year to watch what is now an average television.

We are also victims of this faulty TV scenario. Purchased the Zenith Z50PX2D 50 in. HDTV Plasma Television almost 3.5 years ago. Paid over $3000+ was told this type of tv (at Best Buy) has a life 10+ years. Experienced a loud pop 2x (almost equal to the sound of car backfiring) and the picture goes blank. Was told by a tech that it's possibly the Y or Z sus. board. This is a common reoccuring prob. with this particular model.

These are all faulty parts that NEED TO BE RECALLED! The manufacture should at the VERY least send us replacement parts at no charge and we will pay the labor! Was turned down after numerous calls to customer service.

i bought a zenith 50 in plasma model #z50px2d i went to town came back home went to turn my tv on (NO POWER) there was no storms we tried other plug in. this tv is only a little over 2 yrs old and paid over $2500 for it. of course there is no warrenty. i have read online multile complaints with the same model and same problems within the same amt of time. it looks like zenith should recall these tv within a certain time period. because there is a list of people from 2005 till now with this complaint. i have never had a tv go out in less than 10 years. please see what can be done. i am told it could cost 800 to $1000 to fix. please check complaints and see if we can not get these recalled. this is way to much to pay for a tv for it go out this soon. i thought zenith was a good company

I purchased a Zenith 50" plasma TV about 2.5 to 3 years ago(Md# ZX50PX2D manufactured 01/06 in Mexico)I have enjoyed this set until 07/15/09 as with everyone else I heard a loud poping sound. The picture went to a washed out look. I unplugged it then plugged it back in picture was still washed out. I turned it off for the night.

The Next day 07/16/09 I turned it back on it popped again and now it will not turn on at all. I Googled the problem and found out to late that this is a very common problem. I'm very disappointed with the Zenith/LG brand. IF A COMPANY will not stand behind its product what does that say about consumer confidence.

As with all the other unfortunate people who bought a Zenith 50" plazma tv with the #Z50PX2D. My TV just popped and went blank on Sunday 7-12-09, less than 3 and a half yr life span. They said they would guide me to their repair shop but i would have to pay to fix it.

The 50' plasma I bought three years ago died last week, the screen went black, and that was the end of it. Because its over my warranty time, Zenith won't even help with the repair. Will spend more money and time on this useless piece of crap like other folks, no I don't have the time or the patience. It's funny how there's a consumer affairs, the better business bureau, and perhaps other agencies that deal with BAD BUSINESSES. Why is it then, the BAD BUSINESSES still have the right to screw with the customer, our money and our time? This country is no different than any other corrupt country, the customer service garbage here is just a facade.

I purchased a rear projection TV for $2,500.00 after about 2 years it just stopped working. Took several months for me to be able to save enough money to fix it but finally, I did and guess what this time it worked for about 9 months and the next time it broke it smoked. Come to find out the same televisions manufactured 1 mont prior were being recalled because they were starting fires. But since mine was the following month and not under recal...to bad so sad. I was ignored by zenith, literally told they cannot be responsible for MY broken television, well needless to say stupid me fixed it again. I saved for long to buy this "luxury" in the first place and then again to fix it that I couldn't just start over so I saved up another $500.00 and fixed it again. And guess what?? It no longer turns on...I was gone when this happened so not sure if it smoked this time.

To make a long story short. Zenith has the worse customer service I have ever experienced absoloutely no accountability for their defective products and the only way you will get resolve is through a law suit. If you are considering a zenith product...don't!!

I have a Zenith Z50px2d flat screen tv and it went pop and then only audio, no picture.
Guessing like everyone else that it would cost $800 to $1200 to repair.
Out of warranty; purchased more than 4 years ago.

Is there a record of what part is consistently failing?

I own a 50 inch plasma tv, I got it for less then 14 month, when suddlenly a loud pop in the back, it was the end of it, there is no picture only red and black, I call like 20 different numbers and no body will help saying that the the warranty is expired, I which zenith manufacture do something about it, I don't thing is fair for all the people out there with the same problem and same exact tv model z50pxzd.

I own a 50 inch plasma tv, I got it for less then 14 month, when suddlenly a loud pop in the back, it was the end of it, there is no picture only red and black, I call like 20 different numbers and no body will help saying that the the warranty is expired, I which zenith manufacture do something about it, I don't thing is fair for all the people out there with the same problem and same exact tv model z50pxzd.

In 11/05 I purchased a 50" Zenith plasma TV (Z50PX2D), I paid $3399 I also purchased a three year warranty with it. The warranty ran out 11/08. Last night 5/5/09 I heard a loud pop and the picture went out. I went to the web and started doing some research. I found hundreds of people with the same TV with the same problem. They all describe the same loud pop. The interesting thing is that most of them have owned there TV for the same time period. It sounds to me like a bad shipment of circuit boards. Several people write about calling and the various things they are told. All are led to believe this is not a common problem and they can see about having someone repair it. The repairs have all cost $800 to $1000 and are generally lasting 9 months. I called last night and was told the same thing, not common, don't know what it could have been, sorry warranty just ran out. If this many people are having the exact same problem with the exact same product can't something be done about it? Here I sit with hundreds of others with a bad TV in my house I have had for 3 1/2 years and paid over $3000 for. Funny how the company won't stand behind this and continue to say they haven't heard of this problem, sorry for our trouble. Please help. Thank you for your time.

Just as everyone else had complained about the Zenith 50" Model Z50PX2D I had the same thing happening to me. Bought the TV in Dec 2005 and on May 2009 after 3.5 yrs it popped and the screen went black. Paid 3500 for 3.5 yrs of use? That is ridiculous! LG-Zenith should have recalled these defective tvs and repaired the faulty devices installed in them. Why hasn't a class action taken against them? PLEASE- other consumers with the same experience- contact me at pgodinez@lausd.net and lets make a list of customers who have been "taken" by Zenith-LG. When I called them on 5-6-09 they told me they had NEVER heard of this problems with their plasma TV. How do they dare lie to us? Is there any lawyer out there who can represent us?

We bought the Zenith 50" Plasma TV almost two years ago. Very expensive but we were assured that it was one of the best ones on the market. Last night we hear a loud pop and the picture goes blank. We unplug it, wait awhile and plug it back in. Now the picture is completely washed out.

We bought the Zenith 50" Plasma TV almost two years ago. Very expensive but we were assured that it was one of the best ones on the market. Last night we hear a loud pop and the picture goes blank. We unplug it, wait awhile and plug it back in. Now the picture is completely washed out.

I purchased the Zenith Plasma 50 inch television (model #Z50PX2D) approximately two years ago. I have been very happy with my television up until last night when I was watching TV and all of a sudden I heard two loud pops. It was so loud it scared my dog and he went running into another room. After that the TV went blank. I immediately called a repair man that came to my home late last night and said the repairs would cost between $800 - $1,000. I googled this model number and found several people have had the same problem with this model so I called Zenith and they said nothing is meant to last forever. I found this very upsetting as I spent over $2,000 and would expect it to last longer than two years! They said it was nothing they could do without a receipt (as luck has it, I don't have it anymore). If so many people have this same problem, why won't Zenith correct it?

I have to either pay the $800.00 to fix the television and pray it doesn't happen again (some people have repaired the television to only have it happen again) or purchase a new television.

Feb.6th 2006 purchased a Zenith 42 Plasma modelZ42PX2D for well over $3000. The tv has only been used a maximum of 100 times and today when I tu rned it on it came on for about 5 minutes and then I heard a pop and then no picture just sound. Called Zenith now LG reported the problem and then was told warranty was up but given a name of a local repair shop. I looked up on the internet to see if I could find a copy of the service book to see if it had a troubleshooting guide when I came across multiple sites with postings of people who had the same problem. Several of the postings stated that people continued to complain to Zenith about this problem and that Zenith offered to extend the warranty to fix it 1 time. Several people took advantage of this only to have the same thing happen months later.

Other people had paid for their own repairs at about $800-$1200, and again suffered the same problem. I called back Zenith to try and see if at least they would extend the warranty and try to fix it atleast once. After I had become quite persistent I got the warranty extended to cover parts and not labor. The bad news is that I have to find the receipt to prove that I purchased the t.v. in order to get that much. Well, no receipt.

I did register the warranty and had called the first week I had the tv because I was having problems and they seemed to have received my warranty as they had the info allready and they had my information this time because when you call they say are you calling from ###-#### and is this Ms.***** Now, if I can't find the receipt I am out of luck as they said nothing can be done without a receipt.

I am out over $3000 for a product that it's Manufacturer seems to know is faulty.

Bought RMZ23LZ50 Zenith LCD Flat Screen about three years ago. It was fuzzy from the start and when I connected to cable with a digital box it cleared up. Lasted two more days and now have a split screen which TV repairman says main module is bad and will cost $380 to replace.

What's up with this? Have read about many complaints on Zenith's and now I know why. Very upsetting to say the least. I have had a TV for over 15 years that is in perfect working order with nary a problem. They must be making junk these days. Very irritated by the turn of events with this TV.

Called Zenith. Told It was no longer under warranty and to look into repairs. Yeah.

I Bought Two Zenith Converter Box's. They Are both Model Number DTT900. I Bought Them From Circuit City On 04-27-2008. As of 2-26-2009 They Do Not Work. An Error Comes Up On The TV And It Will Not Turn Off. So I Called The Zenith Service Department Phone Number. I Called And They let me speak with a employe and then i asked to speak with a Supervisor. So i talked to them and they told me i gotta send $35 Dollars For EACH Box so they can Diexnos It.

I Think They should back up there product. They havent even Switched To digital box's yetand whats going to happin with the other people when they switch, Is every one gonna have to Pay again after to get them Diexnos too.THe Goverment Gives you $40 Dollars to GEt The Box. How is it that ima Pay More Now to get it fixed then what I Paid for?

we had put the TV in the shop to get repaired for different colored lines going across the screen. The zenith TV repair shop tried three different boards on the plasma TV that was not the problem with the TV .The plasma screen on the TV was out the cost to fix the screen was eleven hundred dollars.So i got in contact with zenith to talk to them about the problem with the screen going out and all i got from them was sorry there is nothing we can do. The TV is only four years old and paid seventeen hundred dollars for it. I am very unhappy with this it sounds like the company will not stand behind there product.

I lost seventeen hundred dollars for nothing and repair cost to find this out

My Zenith television has had problems since day one three years ago. The first issue was red lines running up and down the screen. Best Buy replaced the defective unit. Last year we started to see yellow and blue spots on the screen. Now there are permanant large spots of both colors taking up about 20% of the screen each. Model E44W46LCD

This was an expensive television ($2800) and it's crazy that I have to purchase a new tv after only 3 years.

I, too, have a Zenith television, approximately 4 years old, that started out with a blue spot. This spot has now expanded to cover one third of the screen.

I would not expect to have to purchase a new TV after only 4 years and am extremely disappointed that Zenith does not take ownership of this problem when there are so many complaints. I would be interested in pursuing this issue with an attorney.

My 4 year old zenith 36'' tube tv always had a blue blurr in the top left corner, now a part has gone out and is no longer available, I'm stuck with a 300 pound blank screen, luckily washington state now accpets tv's for recycle and bills the maker for the costs, hahaha, folks I just got laid off from an electronics service center and bought a tube tv based on my work knowledge. 1800 dollars gone, thanks zenith, also everyone needs to know these mnfr's don't pay the shops on top or many times not at all! these repair shops are dying out around my state, if you're going to buy a tv, by a sharp lcd, or a pioneer plasma, everything else is pure trash. I know, I saw it all!

hauling this big box of trash to the dump

Bought our Zenith 46inch Projection in Dec, 2004, and have had nothing but problems with it. The blue haze, the yellow dots in the middle, and now we don't even see blue in our picture anymore. It's all green. Had it repaired by a Zenith repair man before our warranty was up, and it was no better. it costs more to fix, than the t.v. is worth.

It is 4 years old, and I am going to have to buy something else. I did find a Lawyer on line that was doing a class action lawsuit against Zenith, but I think he had all the people he needed for his suit. I don't have the money to buy a t.v. now, I will have to wait.

We also purchased a popping Zenith TV three years ago. Almost one year to the date of purchase, we heard the loud pop and the screen went black. Since it was under warranty, Zenith paid for the repairs. Now, almost exactly one year from the date of repair we heard the same pop and the screen is black. Zenith says they will pay for the part but not the labor.

Obviously there is a known problem and they have not done a recall. Any way we can all get together and file suit as another person mentioned? I'd rather do that than eat my $3k that I spent on a disposable TV.

I purchased a 50 inch Zenith Plasma about 3 years ago I to heard the pop and the sereen went blank, I contacted Zenith and of course they're no help, If you spend alot of money for a product you would think the manufacturer would stand behind there product, obivously not.

We purchased a 60 Zenith Model Number D60WLCD in September 2003. In March '05, the light engine went out. The repair cost was about $2400. After weeks in the shop, Zenith finally paid for the parts. We paid for Pick-up: $150. Again, the light engine went out in December '06.

It took Zenith 3 months (March '07) to finally agree to pay for the parts and repair. Once again we paid the $150 for pick-up. And here we are today (October '08) 8 hours for waiting for the Dish Network guy, come to find out it is again the TV not the dish, but it's Sunday. Come Monday we'll see if Zenith/LG Electronics will stand by their product.

On January 16, 2003, my husband and I purchased a 60-inch Zenith LCD HDTV Monitor Projection TV 16:9 with stand and the Philips Priority Service Plan. The total with tax came to $5,411.95. Prior to this purchase, we owned a 60-inch RCA, with no complaints as to its quality and the company's service record. We went with the Zenith because, in comparing the brands in the showroom, the Zenith had a slightly slimmer design and modestly sharper picture. We thought the Zenith name and added expense would also mean quality, but we were mistaken.

In February 2003, three weeks after the purchase, the merchant exchanged the TV due to the two large oil spots on the inside of the screen that bled through its center. In May 2003, the new TV went out completely. It was in the repair shop over a month. When they finally brought it back, the TV screen was crooked. We compained to the repair company. They said it was a defective part, which Zenith promptly replaced.

Meanwhile, in August 2003, while the repairman switched out the part in our home, the TV stopped working again. They took the TV back to the shop where it sat waiting for a new part for over two months, almost as long as we had the opportunity to enjoy it. When it finally came back to us, the screen was still offset, at which time Zenith replaced the TV again. In less than one year, a large blue lava light display started appearing on the screen, signaling that the light engine was about to fail. Two subsequent light engines also went out less than 12-months after replacement. Thank goodness, so we thought, that the Philips Priority Plan was still in effect.

In June 2007, after replacing the lamp and yet another light engine, familiar blue streaks started forming again. It sat three months in the repairshop, before we were told that the manufacturer no longer made a light engine to support this TV. Lucky us, Philips was able to find one! What they didn't tell us was that it, too, would prove to be defective. A few days after the repair company returned this bitter lemon to our home, no suprise, oil spots and blue blue lava-like streaks appeared on the screen.

I am not sure what price can be put on the lost time, emotional distress, lack of enjoyment, and overall disappointment we experienced with this particular TV and brand. We asked on at least three separate occasions for a full or partial refund, but received no response from either Zenith or the consumer advocate for the Philips Priority Plan.

I bought this tv in August '06 and have had the famous dead screen syndrome TWICE! The first time the TV was only 2 days from the expiration of the 1 yr manufacturer warranty. The service tech replaced every board in the set. Almost one year later to the day, the same thing happened. fortunately I purchased a very expensive 2 year extension ($450) warranty after the first go round.

This is a ridiculous repair to have to make and such an expensive consumer item. According to the tech who handed me an itemized list of the value the components he replaced, the total cost including labor was $1750, which exceeds the value of the tv when it was new!

no physical damage. Obviously this product will cost more to own than it's purchase value.

Zenith 50 plasma. Screen exploded impairing view

I have one of the famous Popping Zenith plasma 50 HDTVs. I had it repaired for $800.00 and now it has happened again. I called to ask why they are not having a recall on what is obviously a defective TV with a defective part. Especially since the new part blew up also. I fear if I fix it for another $800.00, I will just have to have it repaired for a 3rd time. This is becoming the most expensive TV in history. I think we should bring up a class action suit. I considered having it fixed and then selling it but in all good faith I can't do it. It is just very expensive garbage right now.

I purchased a Zenith 50'Plasma TV on November 22, 2007, from Circuit City in Annapolis, MD. I also purchased a 36-month extended warranty with this product. On March 2, 2008, I heard a loud popping noise; and to my surprise, my T.V. screen had gone black (blank). You could still hear the voices, but there was no picture. After calling my extended warranty, I was notified that I had a one-time replacement bulb (lamp) coverage and was also advised that when I purchased this item Zenith gives an automatic one-year warranty. So instead of wasting my warranty on my service plan for fear of this happening again, I called Zenith, and a repair man is coming out to service the problem.

Nevertheless, after careful research on the internet, I have found that this is a very common problem on this particular model and maybe even others. I am fuming, since this TV is only three months old, and I am already having to have the lamp or picture bulb replaced. This should be a documented recall, and the problem should be fixed immediately.

This was an expensive T.V. retails for about $1800-$2300, and based on research and reports is a costly common problem in Zenith Plasma TV. I am concerned that this will not be the only time I will have to fix this problem, and I may only have a shelf life of about two years.

My 52 inch TV now has blue and yellow spot through it. It is useless and I will be out another $3000.00 to buy another TV.

I purchased a model R45W46 large screen HD TV in '05. Manufacture date of TV is Feb. '05. About 4 weeks ago the tv shut itself off for no reason. I sent it to an authorized Zenith repair shop and was told today that it needs a new tube. The repair man said that he's already had to replace another tube for a TV of this same model # recently. This is not covered under warranty. This TV is not even 3 years old and the cost of a new tube for a TV of this size is cost prohibitive. My 25 year old 42 Sony still ran like new when I gave it away because I was Upgrading to this piece of junk.

I'm going to have to buy a new TV even though I just bought one about 2 and a half years ago!

I bought my 46 Zeinth LCD in March of 2004. It has the same yellow spot in the middle of the screen. After reading what other people have been through I feel that it would be an effort in frustration to try to get Zeinth to do anything about repairing my TV. The cost of a new TV is almost as much as a repair bill. I feel that a TV should last longer than 3 and a half years.

Shows that my wife and I like to watch are not as enjoyable as they use to be because they are hard to watch with the spot in the middle of the screen.

I purchased a 50 LCD Projection HDTV in August of 2005 at Best Buy for $1,999.00. The TV has a yellow spot on the screen. I paid $100 to have it looked at and it will cost over $900 to have it fixed. This TV should have lasted a lot longer than this. I am a stay-at-home wife adn need my TV. I will be writing the CEO about this.

I purchased a LG 42 TV and have had nothing but problems. The digital board continues to malfunction. I have had it repaired several times, but the part for the digital board #6871QCH038A cannot be obtained. I had the TV waiting to be repaired at a TV repair shop and they cannot find the part. This TV is only 3 years old. I will never purchase anything from Zenith again.

I bought a 52-inch screen Zenith TV in 2004, and it has developed a massive yellow spot in the middle of the screen.

The result is a TV that is not good to watch which cost nearly $2000.

I purchased a 52 Zenith LCD TV in August 2005 and it has developed a large yellow spot covering most of the center of the screen. In the two hours I have been looking for information online and trying to get help from Zenith (they didn't help b/c the product is past the 1 year warranty) I have found HUNDREDS of others with the same problem on large Zenith TV's.

Listed below is a copy of an e-mail sent to a Paul Taylor, Customer Service Manager with Zenith Electronics. The attempt at a registered letter was returned. Date: Thu, 4 May 2006 22:12:35 -0700 (PDT) From: Wade Perry

I purchased my new 50 plasma TV from Circuit City March 22, 2006. I had it installed on the wall and it had horizontal lines running thru the screen. Going back to Circuit City they told me to try that the cables I was using were probably bad and I should try monster cable. Keep in mind the first cable was 50' and not cheap, so I purchased monster cable at around $170 and still had the same problem.

I called Zenith, the 800 number in the owners manual and was told that it probably was an electrical interference. Even the owner's manual says Horizontal/vertical bars -check for local interference such as an electrical appliance or power tool. I was also told I needed an electricity scrubber, so $100+ more I bought it. Still have lines on my TV.

Back to Circuit City, they told me to get a tech to my house and that would be only $150. I paid the $150 and was scheduled for the service. Service man can to the house and said my TV was bad and would not charge me if he did not look at anything. I was desperate to make sure nothing was wrong with the connections so I said go look, everything looked fine. All these trips back to the store took some time and time lapsed.

I went to the store manager and told him my TV was bad and he said because I did not buy the Circuit City warranty I would have to take this up with Zenith/LG Electronics since three months have passed. I call Zenith and they gave me the phone number to call a TV repair shop that they recommend. B & K Electronics It is now sometime in July.

August 1, 2006 B&K come pick up the TV. I was told I would hear something in 7 days. I called and no one got back to me. August 31st I receive a letter from LG Electronics saying they will swap out the TV they need more info. I fax and email Tasha in the CIC administration department the needed info and asked her to please email me that she received it. On September 15, 2006 I hear nothing from LG and so I call again and this time I talk to another woman, Linda and she has no receipt of the paper work and requests that I fax it again and I am told to wait another 7-10 days. I wait on the line until she received my fax and it is confirmed she did. September 27th I receive a letter from LG that states they authorize a swap out.

The retailer can replace with the same or comparable model. I went to Circuit City and they did not have my model in stock and said they would give me credit for $1,899 the sale price of the TV. WHAT ARE THEY CRAZY. ... They want to replace my TV with the same one that is now $1,000 cheaper than when I bought mine. So my neighbor bought the same one for $1,900 and is watching his and I paid 2,800 and do not have a TV. What about the consumer?

On 25 December 2005, I purchased an LG 50 Plasma Television from the Army & Air Force Exchange Service (AAFES), the retail store in military installations. Fist week in September it developed a black line across the center of the screen. I found the ONLY FONE NUMBER in the owners manual for LG Electronics Costumer Service Center (1-800-243-0000) and I was instructed to contact their local service center to schedule the them picking-up the TV for the repair.

8 September 2006 - LG's local repair facility, Color & Sound, picked-up the TV for repair. 27 September - LG's Customer Service Supervisor, Mr. Brian, informed me that according to their policy if the TV weren't repaired in 30 days they would replace it.

10 October - LG's Customer Service, Ms. Stacy, instruct me to fax them a copy of the TV's sales receipt to initiate procedures to replace the TV.

12 October - Contacted LG.s Customer Service Ms. Stacy, who told me that they had received, all required documentation and my case file had been forwarded to the Exchange Department for processing and I should be hearing from them within 10 days with instructions for the exchange. That same day I received the below email from LG's Customer Service, Mr. Neil, also informing me that my case file had been sent to their Exchange Department for replacement processing and I should getting replacement instructions soon.

16 October - Called LG's Customer Service and was transferred to LG's Commercial Department were Ms. Phyllis and her supervisor, Mr. Jason told that because I had purchased the TV from AAFES my case had been transferred to them and they had different policies than their Consumer Customer Service and according to their policy my TV would not be replaced. I would have to wait for as long as it would take for the TV to be repaired. I have requested from Mr. Jason and Ms. Phyllis, on numerous occasions, to speak with their supervisor or someone in a higher position and they have refused to, and the only telephone number I can find for LG Electronics is the one in the owner's manual.

I do not think this is right that because we buy an item from AAFES we should get inferior service than if we get the item from a civilian store, especially since they are priced about the same at both markets, with AAFES we just save us on taxes. I feel that military deserves better then this disservice and AAFES customers should not be treated like second-class citizens.

I have a recalled 56 Zenith Big Screen TV. I have been in email contact with the Zenith Recall representative Bill H since 10/2004. He has sent TV technicians from Precision TV in Pleasnt Hill, CA to diagnose the TV twice. He also said he would pay for the parts needed but not the labor. The TV did exactly what the recall was issued for; it began to smoke then quit working. The last visit from the TV technicians was over two months ago. At that time, Pete from Precision TV said he would order the needed parts and return to install them.

A week ago Monday on March 28,2005, I emailed Bill H again to inform him the repair still had not been completed. Mr. Hoebbel returned my email telling me he was no longer the day to day operational person for recalled TV's and referred my case to Nsimba V who hasn't yet conveyed anything to me not even a correspondence.

I bought a zenith console tv 4/19/1999 for 707.60. The picture tube has went out on it and the repair man said that it is a common thing with the zenith model. I can't find an e-mail address for zenith to talk with them and a telephone number I have is only automated. Its going to cost around 350.00 to replace the tube. This should not be happening on a 3 year old tv. My wife's grandmother has had 2 picture tubes replaced in her zenith. They don't last long enough to through the tv away. The repair man said that they aren't making quaility tubes.


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