Complain about a product or service

XM Satellite Radio

Harry of Ventura CA (01/11/09)
I cancealed my XM Radio on the internet on 12/07/2008. I also called and cancealed over the phone. My billing date was 12/10/2008 so I did this so I wouldn't be bill for December. My credit card was billed for December. I called was asured it was cacnealed. Visa wasn't credited. Then in 1/10/2009 I was billed again. I caled XM again was given the run around and was hung up on

i called back. i ask to speak to a manager. that request was refused and was hung upon again. still have the problem. i think it is time to file a class action against xm.
i've spent 1 1/2 hours on the phone to xm plus have had to play for 2 months so far that i didn't have the radio

Matthew of Whitewright, TX January 11, 2009

Matthew of Whitewright TX (01/11/09)
I received an offer via the internet and mail from XM Radio and called to inquire about it. Once I heard the three month deal and it would go back to normal billing, I said thank you, I'm not interested. I received a bill for the three month offer, even though I said I wasn't interested and never received service.

I have been on the phone for 70 minutes and still have not resolved the issue. They keep telling me that they can cancel the service but I must pay for the bill. I have been on hold for 60 minutes waiting to talk to a supervisor to resolve this issue. There is something criminal about this activity. They are acting just like thiefs.

I have a bill for 18.00 and never purchased a thing.

Allan of Iowa City, IA January 9, 2009

Allan of Iowa City IA (01/09/09)
Program reduction since merger; XM dropped FOX Business Channel and the Wall Street Journal morning show previously aired on the America Right Channel. 2nd Complaint: XM throws unnecessary roadblocks up when you attempt to cancel your subscription. They do not offer the ability to drop a subscription from the website even though they allow you to subscribe over the website.

Their phone menu system offers no choices that are even slightly related to dropping a subscription. After listening twice to the menu choices, I started pressing the 0 button on the phone in response to every voice prompt until I was connected to a person. He took all of my information and then told me he would have to transfer me to the department that was responsible for canceling subscriptions. After another 20 minutes of exceeding annoying ON-HOLD commercials and noise, I finally hung up.

Alicia of Cleveland, OH January 7, 2009

Alicia of Cleveland OH (01/07/09)
I received a free trial of XM with my new car. At the end of the trial I was called and asked if I wanted to extend it for 3 months at 6.95 per month. I said I would do that but I wanted it to cancel at the end of the 3 months. I received the bill and paid it. At the end of August my radio was still on, so I called and asked why and told them to cancel it. I was told there would be an 8.01 fee. I expressed my displeasure at having to pay for something that should have been cancelled in August. I received the bill about a week later and called again expressing displeasure with this bill. I was told do not worry, they cleared the account. I never received another bill.

This was early September. This week- January- 3 months later- I receive a call from a collection agengy saying I owe 44!!!!!! I am fuming angry. I get the XM information from the credit agency and call about the account. The woman from XM is rude and tells me that multiple letters and invoices have been sent to me since June. Well, I did not owe anything in June for service in September. So that does not make sense. She verifies that I owe the 8.01 for the 1 week of service in September after my subscription expired and they did not cancel it properly. Then when I get a supervisor and agree to pay it just to make them go away...she tells me I may owe the Collection Agency.

I expressed to her that I did not know how a bill could go to collection when I never received it. I especially do not know why I will have any fees with a credit agency when the bill was sent improperly to them. This company has shady practices and instead of billing a cancelled subscription they simply send it to collections in hopes that it will scare the person to pay. IT is 8.00 what do I really care....now my credit is blemished because of this company and their inept call center agents who are trained improperly and told me the account was clear. They will take no responsibility for this at all. And simply keep telling me they sent multiple notices to me on the account- which none were received.

Janet of Rahway, NJ January 7, 2009

Janet of Rahway NJ (01/07/09)
After my original free period of XM Radio expired, they offered me a trial of 3 months to continue the service. After 3 months, it was to expire unless I agreed to renew. They continued the service and charged me 13.86 per month since Sept 2008. I tried to cancel this by telephone and by email. I reached one person who said he'd submit for a credit, but he said I had to call another number for the cancelation. I reached a woman, who proceeded to take my information, and then disconnected me. I tried again and the call was disconnecting even before someone answered. I am still trying to get this canceled. Now I'm writing a letter. I'm writing to report that these unethical practices of continuing to charge my account against my authorization.

Janet of Rahway, NJ January 7, 2009

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