Complain about a product or service

XM Satellite Radio

Danielle of Spring Hill FL (01/16/09)
On Oct. 27 2007 I was paying bills on line. 630.00 designated to the electric company was sent to XM satellite radio. Since then I have spent hours on the telephone both with customer service, their representatives and now with corporate headquarters. I have been told everything from the money will be refunded in 48 hours to the check will be in the mail within six weeks. needless to say I still have not received my money back from xm. It has been four months and I need my money back with interest at this point. I would file a class action law suit if you think it would help.

Not only was I short on the electric bill and almost had my electricity turned off but I could not buy my son any Christmas presents. The fact that I have been behind on bills since then is due to the fact that they (XM) failed to return MY MONEY in a timely manner.

Randi of South Fork, CO January 15, 2009

Randi of South Fork CO (01/15/09)
After several unsuccessful attempts to cancel my XM Radio subscription, I read many online blogs and found a phone number with a REAL person who speaks English. I was finally able to cancel the subscription.

Dave... of Seattle, WA January 13, 2009

Dave of Seattle WA (01/13/09)
SAME story...the Billing at XM is a joke at best, RIP OFF better describes it. DO NOT ever turn over your Credit Card number to them! There is no way to put an end to them charging /over charging, and attempting to get that corrected takes several phone call and HOURS of your time. Even with an expired CC they are allowed to continue charging to that number which transfers the new charges to your NEW CC. I found out the hard way Customer Service doesn't exist at all. I HOPE XM reads these posts!

Tomi of Usaf Academy, CO January 13, 2009

Tomi of Usaf Academy CO (01/13/09)
I had XM service from October of 2004 until 1/12/09. I received a statement in the mail indicating that I needed to contact XM Radio to update my credit card information for their auto renewal program. I decided that I wanted to cancel my subscription instead. My subscription should have expired on 1/12/09. I contacted their XM Listener Care line on 1/13/09 @8:30 a.m. I was on hold for 10 minutes before someone named Cheryl answered the line. I told her that I wanted to cancel my subscription and she said she had to transfer me to another department... waited another 10 minutes before Kineisha came on the line. She asked how she could be of service. I asked her to please cancel my subscription. She said that she had to update some information.

She asked why I was cancelling and I said that I felt that the service was too expensive. She offered to sell me 1 year of XM Radio for 77. I declined. She tried to offer me another package. I declined. She offered to give me 5 months of service for free. I declined. Then, she stated that my service would continue until 1/12/2011. I said, Pardon me? I dont understand. The statement indicated that my service expired on 1/12/09. She said, Oh, it did, but they charged your credit card, yesterday and so you have service until 1/12/2011.

I said, How can you charge me for continued service without the appropriate credit card information? I want this service cancelled immediately and my account credited in the full amount of 271.95?. She said, Ok, I will cancel your account, but we will charge you 50 cents for having the service an additional day. I called American Express (our credit service) and immediately contested the charges. Too bad, XM & its staff use such sleazy tactics I might have returned as a customer at a later time. Sign me a disgusted former customer of XM/Sirius Radio!

Garry of Cedar Rapids, IA January 12, 2009

Garry of Cedar Rapids IA (01/12/09)
I have used XM radio for 3 years. I had wanted to renew. I went on line to manage my account and I was unable to do so. The only thing I could change in my account was my name, email address and my password and radio ID. I had no access to any other information. I thought that was odd due to the fact that the mailing I got from XM indicated you could make a payment on line. I then querried xm on the internet to locate a different site to pay and I found this website. I read through numerous conplaints by other consumers and decided that although I have enjoyed the music, I would not continue service with XM.

I called XM 1 877 as listed in the mailing to cancel and spoke with a representative immediately. I told the rep information (address, phone number, radio ID ) to verify who I was and then I advised her my service was to be finished on Jan 11th 2009 and she indicated that it was. I told her I wanted it cancelled as of tomorrow and she asked me questions as to why. I just advised her I had the service for 3 years and just did not want it anymore. She then proceeded to transfer me to another department to finish the cancellation. I was then greeted my another service rep that asked me why I wanted the service cancelled. I had asked me a couple of reasons and I opted for financial reasons.

I wanted her to just cancel and she contined to try and get me to continue service for another year for 70 something and when I said no, she said How about another 3 months free and I said no. She then said OK and tried transfering me to some Customer review thing and I said no thanks and the contacted ended. I am glad I saw this web site before I renewed. I had cancelled my previous credit card since getting the service 3 years ago and XM needed a credit card to do their auto renewel. When I signed up for the service 3 years ago I had no idea that I had signed up for an auto renewal.

It also seeems that if I had not cancelled XM may have still auto renewed and billed me. I hope that I do not have any issues following this cancellation. XM does still have my address and phone number. I will miss the satelite radio, but I could not use it knowing that others are being taken advantage of for profit.

Harry of Ventura, CA January 11, 2009

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