NEWS    RECALLS    COMPLAINT FORM    SCAM ALERTS   RESOURCES  
Small Claims Guide   Class Actions   Lemon Laws   FAQ   Newsletters  
Share


Complain about a product or service

Automotive    Education    Employment    Electronics    Family    Finance    Health    Homeowners    Insurance    Pets    Shopping    Travel     Print This     Email This    



HOME ELECTRONICS   TVs, stereos, games, etc.   Appliances   Cell phones   Computers   Furniture  

XM Satellite Radio





Internet Radio Reaches Deal On Royalties
Sirius XM Near Bankruptcy
Poor Reception for XM-Sirius Shuffle
House Passes New Internet Radio Legislation
No Surprise: FCC Chair Decides to OK Sirius-XM Merger
Consumer Groups Urge FCC to Reject XM-Sirius Merger
States Raise Questions about XM-Sirius Merger
XM-Sirius Merger Gets Antitrust OK
Senate, FCC Chairman Spar Over Media Consolidation
Wisconsin Seeks To Block Satellite Radio Merger
XM/Sirius Merger Gets a BoostWebcasters, Music Industry Reach Accord On Royalties
Karmazin "Clarifies" XM-Sirius Merger Plans
Last Minute Stay Of Execution For Web Radio
Dead Air Ahead: Court Denies Webcasters' Appeal
Notes From The Future Of Radio
Senators Throw Support Behind Internet Radio
Internet Radio Gets a Reprieve
Web Broadcasters Lose Music License Appeal
Feds Agree To Rethink Internet Radio Royalties
Reception Poor at Senate Sirius-XM Hearing
XM-Sirius Merger May Encounter Technical Difficulties
The End Of Internet Radio As We Know It
XM-Sirius Merger Encounters Serious Opposition
XM, Sirius Agree to Merge
Record Companies, Congress Take On Satellite Radio
Satellite Radio Looks Wobbly
---
Consumer Comments
Sirius
XM Radio

Dave... of Seattle, WA January 13, 2009

Dave of Seattle WA (01/13/09)
SAME story...the Billing at XM is a joke at best, RIP OFF better describes it. DO NOT ever turn over your Credit Card number to them! There is no way to put an end to them charging /over charging, and attempting to get that corrected takes several phone call and HOURS of your time. Even with an expired CC they are allowed to continue charging to that number which transfers the new charges to your NEW CC. I found out the hard way Customer Service doesn't exist at all. I HOPE XM reads these posts!

Tomi of Usaf Academy, CO January 13, 2009

Tomi of Usaf Academy CO (01/13/09)
I had XM service from October of 2004 until 1/12/09. I received a statement in the mail indicating that I needed to contact XM Radio to update my credit card information for their auto renewal program. I decided that I wanted to cancel my subscription instead. My subscription should have expired on 1/12/09. I contacted their XM Listener Care line on 1/13/09 @8:30 a.m. I was on hold for 10 minutes before someone named Cheryl answered the line. I told her that I wanted to cancel my subscription and she said she had to transfer me to another department... waited another 10 minutes before Kineisha came on the line. She asked how she could be of service. I asked her to please cancel my subscription. She said that she had to update some information.

She asked why I was cancelling and I said that I felt that the service was too expensive. She offered to sell me 1 year of XM Radio for 77. I declined. She tried to offer me another package. I declined. She offered to give me 5 months of service for free. I declined. Then, she stated that my service would continue until 1/12/2011. I said, Pardon me? I dont understand. The statement indicated that my service expired on 1/12/09. She said, Oh, it did, but they charged your credit card, yesterday and so you have service until 1/12/2011.

I said, How can you charge me for continued service without the appropriate credit card information? I want this service cancelled immediately and my account credited in the full amount of 271.95?. She said, Ok, I will cancel your account, but we will charge you 50 cents for having the service an additional day. I called American Express (our credit service) and immediately contested the charges. Too bad, XM & its staff use such sleazy tactics I might have returned as a customer at a later time. Sign me a disgusted former customer of XM/Sirius Radio!

Garry of Cedar Rapids, IA January 12, 2009

Garry of Cedar Rapids IA (01/12/09)
I have used XM radio for 3 years. I had wanted to renew. I went on line to manage my account and I was unable to do so. The only thing I could change in my account was my name, email address and my password and radio ID. I had no access to any other information. I thought that was odd due to the fact that the mailing I got from XM indicated you could make a payment on line. I then querried xm on the internet to locate a different site to pay and I found this website. I read through numerous conplaints by other consumers and decided that although I have enjoyed the music, I would not continue service with XM.

I called XM 1 877 as listed in the mailing to cancel and spoke with a representative immediately. I told the rep information (address, phone number, radio ID ) to verify who I was and then I advised her my service was to be finished on Jan 11th 2009 and she indicated that it was. I told her I wanted it cancelled as of tomorrow and she asked me questions as to why. I just advised her I had the service for 3 years and just did not want it anymore. She then proceeded to transfer me to another department to finish the cancellation. I was then greeted my another service rep that asked me why I wanted the service cancelled. I had asked me a couple of reasons and I opted for financial reasons.

I wanted her to just cancel and she contined to try and get me to continue service for another year for 70 something and when I said no, she said How about another 3 months free and I said no. She then said OK and tried transfering me to some Customer review thing and I said no thanks and the contacted ended. I am glad I saw this web site before I renewed. I had cancelled my previous credit card since getting the service 3 years ago and XM needed a credit card to do their auto renewel. When I signed up for the service 3 years ago I had no idea that I had signed up for an auto renewal.

It also seeems that if I had not cancelled XM may have still auto renewed and billed me. I hope that I do not have any issues following this cancellation. XM does still have my address and phone number. I will miss the satelite radio, but I could not use it knowing that others are being taken advantage of for profit.

Harry of Ventura, CA January 11, 2009

Harry of Ventura CA (01/11/09)
I cancealed my XM Radio on the internet on 12/07/2008. I also called and cancealed over the phone. My billing date was 12/10/2008 so I did this so I wouldn't be bill for December. My credit card was billed for December. I called was asured it was cacnealed. Visa wasn't credited. Then in 1/10/2009 I was billed again. I caled XM again was given the run around and was hung up on

i called back. i ask to speak to a manager. that request was refused and was hung upon again. still have the problem. i think it is time to file a class action against xm.
i've spent 1 1/2 hours on the phone to xm plus have had to play for 2 months so far that i didn't have the radio

Matthew of Whitewright, TX January 11, 2009

Matthew of Whitewright TX (01/11/09)
I received an offer via the internet and mail from XM Radio and called to inquire about it. Once I heard the three month deal and it would go back to normal billing, I said thank you, I'm not interested. I received a bill for the three month offer, even though I said I wasn't interested and never received service.

I have been on the phone for 70 minutes and still have not resolved the issue. They keep telling me that they can cancel the service but I must pay for the bill. I have been on hold for 60 minutes waiting to talk to a supervisor to resolve this issue. There is something criminal about this activity. They are acting just like thiefs.

I have a bill for 18.00 and never purchased a thing.

 1  ...  ←Previous  27  28  29  30  31  Next→  ...  63 

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share

Follow us on Twitter.

FREE CONSUMER NEWSLETTERS

The Daily Consumer
Afternoons M-F

Sign up now!


Consumer News & Alerts
Every Sunday

Sign up now!





CONSUMER NEWS

SAFETY RECALLS

Back to the top |

Advertisement


Custom Search
AUTOMOTIVE
• Dealers
• Manufacturers
• Service
• Extended Warranties
• Lemon Laws
• Recalls
• Tires
• Transporters

FAMILY
• Aging
• Children, Parenting
• Recalls
• Dating
• Education
• Entertainment
• Pets
• Weddings
FINANCE
• Annuities
• Banks
• Credit Cards
• Debt Collection
• Debt Counseling
• Insurance
• Investing
• Loans
• Mortgages
• Payday Loans
• Student Loans
• Tax Prep

HEALTH
• Doctors
• Drugs, Pharmacies
• Health Clubs
• Hearing Care
• Hospitals
• Nursing Homes
• Nutrition, Diets
• Vision Care
• Weight Loss
HOUSE & HOME
• Appliances
• Cookware
• Furniture
• Home Improvements
• Lawn & Garden
• Movers
• Pools & Spas
• Realtors, Rental Agents
• Recalls
• Utilities

ELECTRONICS
• Cable TV/DBS
• Cameras
• Cell Phones
• Computers
• Home Electronics
• Internet Access
• Local Phone Service
• Long Distance
• VoIP
SHOPPING
• In-Home
• Online
• Retail Stores
• Sporting Goods
• Supermarkets
• Telemarketers

TRAVEL
• Airlines
• Bus Lines
• Car Rental
• Cruises
• Hotels
• Travel Agents
• Trains

RESOURCES
• Class Actions
• Complaint Form
• Small Claims Guide
• Lemon Laws
CONSUMER NEWS
• Latest News
• Automotive
• Telecom
• Financial
• Health
• Homeowners
• Scams
• Seniors
• Travel
• More ...

RECALLS
• Automotive
• Children's Products
• Drugs
• Food
• Household Products
• Sporting Goods

ABOUT US
• FAQ
• Privacy Policy
• Advertise With Us
• Newsroom
• Syndication
• Terms of Use

Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2003-2009 ConsumerAffairs.com Inc.  All Rights Reserved.    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.