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XM Satellite Radio

R of Austin, TX January 21, 2009

R of Austin TX (01/21/09)
I first called to cancel my account in November. I noticed on my next statement that there was still an XM charge. I called to follow up and was told that I never cancelled and rep. wrote in my file that I hung up! I then got to speak to two more people (asked for a supervisor) and was again told that I never requested to cancel. The last person kept saying she couldn't hear me and there was phone trouble. She said that the last rep. noted that I had agreed for my service to be cancelled effective Feb. 20, 2009 - what a crock! I said I wanted it cancelled effective Nov. 4, 2008 (the date I called) PERIOD. These people should be investigated and have charges brought again XM for serious credit violations. After more phone troubles with her, she finally agreed to give me credit for three months. I plan on calling back in a week to make sure this has happened.

Jen of Georgetown, TX January 21, 2009

Jen of Georgetown TX (01/21/09)
Received a phone message asking me to call. Called 866 number and was told it was CCA a collections company for XM Radio. I told them I did not owe XM Radio any money. Was given an 800 number for XM. After asking what was in collections, they explained that I owed 30.13 for an automatic renewal of my yearly subscription. As I explained to several customer service reps, I did not sign any document agreeing to an automatic renewal nor was it disclosed to me. They said that that is their policy. What a shady, shady company. I am ashamed of GM for having a relationship with them!

Ricky of Johnson City, TN January 21, 2009

Ricky of Johnson City TN (01/21/09)
I quite using my subscription to XM radio at the end of May 2008. My subscription ended on Dec. 15, 2008. I e-mailed XM early December asking that my subscription be canceled. Late in the month I received and e-mail saying they couldn't cancel by e-mail. I called on December 23rd to cancel my subscription and was told it was canceled. I got another bill in Jan. which was immediately turned over to collection.

I called once again and was told that I didn't stay on the line long enough on the 23rd to get the 2nd person that would have confirmed my cancellation. The charge for one month was 33.00. I paid the due balance and ask for a cancellation number but they could/would not give me a number but said it was taken care of. After reading the multiple accounts of being ripped off by these people I am sure I have not seen the last statement from these crooks. I am filing a complaint with the Better Business Bureau. I would never subscribe to this service again and would never recommend this service to anyone. There should be a criminal investigtion against this people.

Yat of San Diego, CA January 21, 2009

Yat of San Diego CA (01/21/09)
Three years ago when I did not want to listen to the morning DJs, I subscribed to XM Radio. I enjoyed the commercial free music, but it all changed when they merged with Sirius. I did not like the new format and music selections so I decided to cancel. Similar to many peoples complaints here, I too had a terrible experience with the account representatives. I waited 22 minutes for a real person on the first call, and 12 minutes on the second call (yes, I timed it). Both times they hung up on me (and yes, it actually happened twice).

So I read the complaint letters and I learned that there is an unpublished number (800). I was able to get through to a real person in 2 minutes by using this number. When I told the sales rep that I wanted to cancel, he first try to sell me the different promotions, then he told me that there was no refund for the unused days for the current billing cycle (they credit my account every 3 months), and it was totally UNTRUE.

A couple days later after this call, I realized that my radio was still activated. I called again and spoke with someone a bit more professional. She eventually turned off my service and gave me a refund. The refund has actually shown up in my bank record so I hope I am done with these people. This company is one of the most irresponsible and unprofessional outfits I have ever come across. The whole experience was a waste of time and energy.

Jj of Pittsburgh, PA January 18, 2009

Jj of Pittsburgh PA (01/18/09)
My birthday was in the beginning of January and I recieved an XM portable radio as a gift. Nice huh? Well, I was going to activate it today and came across this site... I am thankful that I did... After reading the horror stories from the people being over charged, billed without authorization and the nightmares of trying to cancel, I will not be taking a chance of having this happen to me. I will be returning the xm radio tomorrow. I am sorry it has happened to so many of you. A shady company like this will not be getting my business.

XM will not be getting me as a customer.

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