Complain about a product or service

XM Satellite Radio

Rick of Phoenix AZ (01/24/09)
We signed up for and paid for one month's in July 2008. We specifically stated that we only wanted one months service as we were using the vehicle for a vacation trip. In Sept we started recieving past due invoices and attempted to contact XM to resolve the issue. Each time we asked to speak with someone they told us we had to speak with the cancellation department. On three seperate occassions, after spending 15 to 30 minutes on hold our call was cut off. Finally in Oct, I spoke with someone our service was finally turned off. In Nov, I recieved a followup call and was told that my balance would be waived. Today I rec'd another invoice showing an amount due of 16.95.

I do not want XM to report this to the Credit Bureaus as we don't owe them this amount.

Jack of Forest Hills, NY January 24, 2009

Jack of Forest Hills NY (01/24/09)
Over the last six months I have contacted xm customer radio service including thier corporate office regarding my account. I had requested a refund back in the amount of 205 dollars in which I am entitled to because I had prepaid. Over the last six months each consecutive week I would contact xm radio and ask them as to why my refund had not been processed and there response would a rehearsed script telling me that I would get a call back within 24 hours regarding my refund.

I have NEVER recieved any phone call till this day. I have called every day over the last two weeks requesting that the corporate office expidite the process,however my requests go unanswered and I am left with another drawn out phone call with no results. I am submitting this complaint because I had been completely ignored,my refund has not been processed for over SIX MONTHS, and I am continously promissed a phone call within 24 hours whch never happens.

Over the last six months I have spent over 12 hours of cellular phone minutes and personal time explaining my story to numerous supervisors and customer service agents and nothing has been done, I have not recieved any response from management and the company still has my money.

Andrew of Oakland, CA January 23, 2009

Andrew of Oakland CA (01/23/09)
My XM Radio contract expired so my wife called to have the service activated. The sales person sold her on a life time subscription at a cost of 547. My wife had no idea the service was that much so I called XM asking to have the lifetime service canceled. It took four phone calls, two hours on the phone and two hang-ups by XM before they informed me that the lifetime subscription was non-cancellable.

 You cant enter a contract that is is non-cancellable without informing the customer but also California's Business and Professions code allows the consumer the right to cancel within 30 days of the puchase. finally, the XM employees I spoe with were about as unprofessional as they come.

XM is trying to foce me to pay them 547.00. also my wife paid them 180.00 and I want to cancel the service altogether

Alberto of Saltillo, TX January 22, 2009

Alberto of Saltillo TX (01/22/09)
Trying to cancel XM Account almost imposible, spent 2 hours of my time to do it. Same as much of the current complaints, I only hope that they stop charging me in my credit card. That's not an american company, it looks as an Mexican government office, what happened to customer support and customer satisfaction. They offer 2 months free of programming which never happened, I was charged those 2 months. Is there a bureau to fill a complain with this company?

Roderick of Houston, TX January 21, 2009

Roderick of Houston TX (01/21/09)
Dec 08 I paid my xm bill 88 dollars they took 283 dollars out I called to report it they credit it back in 3 days and took it out again never returned it I sent in bank record and they still haven't put it in I asked for my card to be taken off they said ok then jan5 my card was used again call back now I'm still waiting on.

R of Austin, TX January 21, 2009

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