Complain about a product or service

XM Satellite Radio

Brian of Indianapolis IN (01/29/09)
Below is a copy of one of several letters to XM Satellite Radio: To Whom it may concern, With all due respect, I have had billing issues with your company going back to 2007. I have asked to credit my account the erroneous charges in various amounts as a result of multiple bills on my charge card for various amounts. Despite multiple promises to correct, they continued. I was offered multiple times 90 days of free service in attempt to console me, this did not occur, the charges continued instead.

As a last effort I canceled my credit card to stop the charges in November 2008. Despite this action, I got an email that you could not charge my card, I responded with a letter as to why and the history. Again, I continue to get a bill saying you can't charge my card... I called again in January to no avail. I have since received yet another bill. I have faxed supporting documents despite your representatives telling me they saw the multiple charges. I have sent emails, as I am again. Today I called to resolve once again, now your representative says he has no record of my calls, or the over charges, he said I still owe the 57.64 despite my efforts. I have not owned one of the cars since November and a handheld radio since 2007.

I have been on the phone for over 30 minutes as I write this letter. I am on hold for some time now as I wait for a supervisor that can stop this madness. Now after 20 minutes on hold you just disconnected me. Please eliminate my service!! Please credit the 57.64, as I do not owe it. I am not using your service anymore. This is an unfortunate ending as my family enjoys your service and has for a number of years. Your company has left me with no other options. We sincerely tried to resolve with your company the overcharges to no avail. I am not trying to be difficult! Now you are messing with my credit. PLEASE end this before it gets further out of hand! You have a great product, but your billing is out of control.. Brian Hall Indianapolis

Over charges in excesss of 500.00. Countless calls and hours of frustrating phone calls, onh hold and droppedcalls after waiting for long periods of time! Numerous broken promises to correct and numerous offers of 90 day periods of free service for the inconvenience that never materialize.

Patrick of Wilmington, NC January 29, 2009

Patrick of Wilmington NC (01/29/09)
I have tried to pay for and get my Radio to work for 4 years! They have never been able to do their jobs right. Wrong billing, phantom credit card charges, rude employee's (from Russia I think)that hang up on you and employee's that make promises they can't keep. My radio was hit or miss if was going to work, then I would have to call these monsters.  At lease hire people that can speak English and show you care just a little. Also, try to help your customers. On a scale of 1-10, I would rate this company for customer satisfaction about a 1. Out of 13 people I had to deal with, not 1 cared. I am making it my life's work to get as many customers away from them as I can. When I tried to cancel my account, I was rudely told NO and the billing would continue. If I didn't like, I was told I could sue. Maybe I'll do just that, right after I cancel the credit card. What a way to treat the disabled.

3 months worth of payments and enough anxiety to make me see a doctor not to mention 160.00 worth of worthless equipment. I am disabled and I may have to go to the hospital after this last dealing with these horrible monsters.

Torrey of Mckinney, TX January 26, 2009

Torrey of Mckinney TX (01/26/09)
I paid for 1 yr service over the phone. After the year of service I then receive a letter from a collection agency saying that I owed them money for an outstanding debt from XM Radio. I set on hold with the collection agency for 20 mins. and get nowhere with them so I called XM. I argue with a customer service rep for 40 mins as to why I was charged for an extra 2 months that I did not ask for and he said it was in our terms and conditions.

I did not receive any terms and conditions over the phone. I was gonna renew my account with them because I am on the road alot but I would rather spend a 1000 a month on CD's than give those crooks one dime of my money. I have been turned over to a collection agency for 26.21 for the 2 months that I did not request.

Cherie of Middleburg, FL January 26, 2009

Cherie of Middleburg FL (01/26/09)
Several months ago, XM Radio with out any notification charged a credit card that we had cancelled. The bank whom was supposed to have closed our account actually paid XM Radio. When we received a bill form the credit card company, we could not beleive it, but to make things right contacted XM Radio to please credit back the particular bank so that the card could be cancelled for sure, and we would supply another payment through our bank. We were assured by the supervisor that this would be done immediately. We felt sure that this had resolved our problems.

Now it is several months later. The credit card company has tacked on late fees and other interest payments, they claim that the money was never credited to the card, XM Radio actually was paid twice, and left the additional payment as a credit to themselves. Contacting them today 01/26/09, we spoke for an hour concerning the problem, request a supervisor three times, we did not get any real help because they insisted that it was their policy to auto bill, and if we wanted to stop the practice they would have to cancel our subscription to receive the credit of 130.00, my husband being a truck driver did not want to cancel the service, the bottom line is that they have caused a bill of two hundred plus from the credit card company and they also hold 130.00. I am so frustrated I could scream.

I have an extremely painful migraine headache, I feel sick to my stomach, and I could have just as easily given my money to Make a Wish Foundation, or perhaps purchased a Florida Lottery ticket won several million dollars and helped out my family and paid Federal Taxes to help out with the U.S. deficit.

Edward of Sterling Heights, MI January 25, 2009

Edward of Sterling Heights MI (01/25/09)
I called Listener Care 800-967-2346. and I faxed 202-380-4500. Dear Sir or Madam, I purchased a Christmas present for my wife, XM Radio home accessory kit for 52.00 plus tax and shipping. The accessory kit does not work. 1. For help I called the XM Radio help desk (technical support). I did everything they told me to do but still it did not work. When I requested a return label from them, they refused to send the label. They said it was 3 days too late per date on my receipt. 2. Customer service said it is not their problem if they lose customers. They are part of GM whom received billions of dollars in bail-out money from us tax pays to help customers spend for the economic crisis.

3. We sent a fax to (202) 380 4500 the president of XM Radio, Listener Care 800 967 2346 requesting help for a return label. However, we have not heard from him. Recently, we have heard an XM Radio commercial with the purchase of XM product, they are giving away a free XM home accessory kit.? The XM Radio Company knows that they are producing an inferior product and selling it to trusting customers. What is worse, they refuse to cooperate by not sending us a return label, to obtain a refund, to make a good faith transaction and will not answer us.

Rick of Phoenix, AZ January 24, 2009

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