Complain about a product or service

XM Satellite Radio

Shannon of Santa Barbara, CA October 21, 2009

I called XM (10 minutes wait time before speaking to a person from the Asia) to cancel my trial subscription. They transferred me to someone in the USA. They said they would cancel but then my credit card was card two weeks later. Once again, I call (10 minutes wait time before speaking to a person from the Asia) who again transferred me to a US rep. They said they will cancel it again but could not provide me with any cancellation documentation ie email, fax, post, etc. No cancellation number. Hope they won't charge me next month.

Todd of Birmingham, AL October 21, 2009

XM Radio took money from my bank account unauthorized. Firday 10.16.09 I signed up for "mostly music" via phone call and asked to be billed monthly. The "service" rep acted as if she didn't understand and couldn't, when asked tell me how much the cost was going to be. She couldn't tell me how much was going to be withdrawn from my accont. Suddenly she didn't speak english and kept saying "a full year is..." - "A full year only cost....." - Not until I said to foget the order and cancel this transaction did she suddenly understand. It was verified and verified that I wanted to be billed monthly. This was friday. On monday the amount for the full year was taken from my bank account and by tuesday I had over-draft charges of 175. I called and again got the no-speaky-english group until I askled to speak to a supervisor.

The supervisor said it would be handled tuesday. Wednsday again, a random amount was deposited in my account but another random amount was taken out. Wed 10.21.09 I called and asked to speak to a supervisor on the spot and asked for the same person I spoke with tuesday. Couldn't get her so I got another who was more than happy to refer me to their "terms and conditions". Still, I had no help. I asked for my account to be funded and my subscription canceled. I was transfered again and put back on hold.

Now I got a guy in the states and he tried to fix it by giving me free XM. At this time, I'm sick of it and want my money back. PLUS, I need XM to send me a email saying that they mistakenly took money from my account and I could show my bank so they would wave the over-draft fees. For some reason, they can't send this email. WHY? Well, needless to say, I will never do business with XM again and its sad because there's not another company to go to for the service we want. Sat radio.

loretta of lake grove, NY October 19, 2009

Same story with XM not allowing you to cancel and then continuing to charge your credit card. I am trying to put together a class action lawsuit and would like my email printed so others who would like to be added to the suit can contact me.

Rosemary of South Plainfield, NJ October 19, 2009

Today, XM Satellite illegally took 547.20 from my account. They told me I agreed to a 3-YEAR service plan. When I asked for the tape to prove that, I was told they did not have it. I know I agreed to a 3-MONTH service plan, not a 3-YEAR plan. To add insult to injury, I'm told that it takes 24 - 72 hours to have a refund posted. This is totally unacceptable since the funds were illegally removed from my account. I explained that it was over 500 that they illegally took and that I have checks drawn against that money and was wondering if I would be reimbursed if anything bounced. I was told "NO" that is not their responsibility, even though they illegally took money from my account. The fact that they took this money without any approval and then would not return the money into my account as quickly as they took it, is rather frustrating. My recourse to get this resolved is very limited.

Rhona of Woodstock, ON October 19, 2009

We own to GM vehicles that came with XM radio. After the free XM trial expired we decided to renew both XM radios for one year, paying by credit card. Nearing the end of that term, XM left messages regarding renewel. We inquired about rates in the event we wished to extend it for another year, however, declined. The XM service terminated at the end or our contract and last week a collection agency called and indicated we owe 230.00 for services that they indicate is for four months over and above the initial year subscription. Firstly, they cancelled the service a week following the date we were to renew. Customer service reps continue to say we owe for four months per vehicle and persuant to the XM contract, we owe for those months that it was not even on. Bunch of crooks, never again! See you in Small Claims Court.

M T of Ellicott City, MD October 17, 2009

After a 3 month free subscription on my new car, I recieved bill for 190.33 for XM Everything (Audio +Nav Traffic). I paid via bank on 9/24/08. I lost service on 1/1/09. I called on 10/2/09. They told me how to refresh. No Directions were provided with the original bill. They tried to get me to go paperless. I told them not until I #1 get the service I paid for. I recieved a bill dated 10/08/09 for 192.33+2.00 Other +21.79 Royalty- 190.33 credit= 23.79.

It should also be noted the bills online are completely different them the paper bills I received. I called on 10/16/09 asking why their are additional charges when I paid a yearly subscription. After numerous holds the rep still could not explain. I asked for a supervisor. He told me their is no supervisor. Then finally it would take an hour. I asked him to have a supervisor call me. I am still awaiting a call. I fear an intrusion to my accounts and negative credit report complaints after reading other complaints

Carl of Las Cruces, NM October 15, 2009

As of this date, tks to you, my refund check of 136.52 has been directly deposited to my checking acct. Again you for your assistance in this matter!

mark of st. louis , MO October 15, 2009

I canceled a few months ago due to poor service and xm continually increasing my rates. I paid off the balance, documented the conversations with supervisors along with reference #'s and still receive emails and statements saying that I owe them 7.00. They're communications system is pitiful.

I don't know what to do at this time. They told me that this could affect my credit rating if it is reported that I owe them 7.00. I am a school teacher and have had to use my own time to talk to them on the phone. I've had to cancel appointments after school to speak with them. I have spent numerous hours on hold and transferred to someone I can't even understand.

Pat of Lake Hopatcong, NJ October 15, 2009

Called and emailed multiple times, but XM just doesn't seem to want to let people close their accounts. Finally submitted a complaint with the FTC's Bureau of Consumer Protection. They don't investigate individual complaints, but if enough people complain, they work with the DOJ and state attorneys general to investigate and litigate cases.

Jim of Hudson, NH October 14, 2009

I purchased 2 XM Radio prepaid cards from Best Buy that are good for application to current XM radio accounts. Customer service tried to tell me that I could not apply them to a current account. He accepted the cards when I read the rules to him from the card. Then he said that I could only apply one of them to the account. When I asked why, he hung up on me. I got it resolved but it took a second call and a supervisor. XM has poorly trained customer service people.

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