Complain about a product or service

Xbox

Suzanne of Hillside, Southport OTHER (11/18/08)
I purchased a Xbox 360 for my sons birthday the box is still under guarantee the started with the 3 red flashing lights so i rang microsoft and explained and they asked me to return it and they would try and fix it. I was without the Xbox box for a few weeks and when it was returned they told me that they could not repair the Xbox so they had sent me a replacement unit.The replacement lasted 4 weeks and started with the same problem 3 flashing lights i rang microsoft and they asked me to return the Xbox and they would try and fix the problem.

I asked to speak to a supervisor mbecause i was really disappointed as this was a present to my son and after talking to 2 call centre workers the supervisor asked me what i wanted, i explained i was disappointed as this was a present he asked me what do i want him to do. He said the replacement box is a reconditioned unit they will try and fix it and if they cant they will sent me another reconditioned unit i said to him i was not happy and he said well i am sorry but that is all you are going to get and said goodbye madam and put the phone down. I have never been spoken to like this before and i would think that Microsoft would be very unhappy to know such a bad mannered person was representing their company.

Donald of Missoula MT (11/18/08)
well i bought my xbox 360 and it lasted about two months and i got the red ring E74 error so i called to get the shipping labels and they got them wrong so i had to call about 4 more times until they got all of my info right. then I wasted my three months gold subscription for xbox live so i wanted compensation they would only give me two games costing about 120 dollars but they couldnt give me a three month subscription to xbox live so they kept hangin up on me i talked to close to about 30 different agents so far and about six supervisors they still wont do anything.

they put me on hold for so long and hang up or as they say lose the call so much it has wasted over 300 minutes on my cell phone and we all know that those arent cheap so i then wanted my phone bill paid for they refused so i now am going to spread the word about how crappy xbox and thier customer service is to all my friends family and my town hoping to go on the news and warn everyone they are a multi billion dollar company and they cant take care of there customers they cannot be polite about it and you cant understand what they say. I am sick and tired of this i get no respect from them at all i just wanted my phone bill paid.

James of Whitehouse TX (11/18/08)
Xbox 360 video card is out. Still under 1 year warrenty. I have called xbox 360 support and was told 24-48 hours I should have a shipping label in my email. IT NEVER COMES! I check both inbox nd the spam folder everyday! Everytime I call bck they set up a new profile and tell me 24-48 hours it will be in my email. It never comes! I call back again and the same story all over again! Even spoke with supervisor that refused to connect me with her boss when I requested! I never can get help. This is an endless circle of lies.

I was told when I bought the XBox 360 that there was a one year manfacturers' warranty and three year ring of death warranty. Microsoft has failed to fulfill their promises to repair my XBOX 360 and has now left me with hundreds of dollars worth of useless Christmas presents.

I have several hundred dollars in Christmas presents for xbox 360, 2 online memberships with xbox 360 plus several games and hardware for xbox 360. But can't use any of it with out the xbox 360!!!!

Sunil of North York, Canada (11/18/08)
My sons Xbox 360 broke down 9 months after it was purchased. It was shipped to Microsoft for repair. This was last August. They repaired it and shipped it to someone else. Since that time I have been talking to Microsoft to get the issue resolved and get the Xbox back. So far absolutely no resolution. Each time I call, they give me all kinds of BS excuses. According to the Xbox help service, the matter has been escalated? to a higher level? organization within Microsoft. I have been calling them two-three times every week for the last two months. Every time I call they promise a call back within certain time period like they will call with in next 48 hours? but I have never received a call back. I have been kept on hold for hours and lied to many times by these people.

The service I have received from Microsoft is disgraceful, totally incompetent. Their staff is a disgrace. They lie and dont care. They have no honour or self respect to keep a promise and sadly they even dont know to say sorry on behalf of the organization that they work for. I have never encountered an organization that is this dysfunctional.

One thing for sure, I will never ever buy anything Microsoft. Apple and Linux, here I came.

Jon of Indianapolis IN (11/14/08)
well here i am again my xbox 360 has failed after owning it less than one and a half years. please keep in mind that my first one failed after one year. when dealing with xbox all they could offer me was a repair of $99.00 because my warranty was only for one year. do you see a pattern here? Am I to expect that every time I buy a xbox that i am to replace it every year to year and a half with a new one. This is ridiculous in my opinion.

When I asked for compensation other than a $99.00 service fee the customer service rep. acted like my request was ridiculous and treated me like I'm some kind of idiot. Not that it matters but keep in mind that I am in med school so I'm obviously not some kind of moron. The current state of my xbox 360 is that it shows no picture on my tv. I have sound and it turns on but I'm staring at a blank screen.

The consequence is that I'm out $99.00, my xbox doesn't work, and I guess I'm suppossed to trust that they'll fix it appropriately. Sorry if I have my doubts.

Samuel of Sinking Spring PA (11/13/08)
2006 xbox 360 e74 error one flashing red light i was told i have to pay 100$ to get it fixed i want to know if my exbox is part of the recall all i see on the internet is everyone complaning that all the exboxs are having troubel

John of Southside AL (11/13/08)
Purchsed a xbox 360 March of 2008 for son. Two weeks ago got a red ring with a code of e74 which is hard ware failure. This happend on Nov. 7th 2008. Just a little over 6 months and game is broken.

The price of the game for it to last only 6 months. Not right.

Elaine of Forest City PA (11/12/08)
I purchased this xbox360 for my son as a birthday present for over $400. Since that time it has over-heated, froze many, many times, and has been shipped back for service 3-4 times! It has been a very aggrivating and frustrating game box!

Time, my son being mad and upset, hours on the phone, and loss of online use expenses due to lack of use while sending it back so much for repair.

Sherri of Fort Smith AR (11/12/08)
on phone over 1 hour waiting ,supervisor puts me on hold 2, then after 1 hour beginning recording comes back on,then lauren a person comes on and i am yelling by then,and she has 2 put me on hold 4 7 min. 4 another supervisor!all because i want 2 take credit card off and add prepaid card!its been almost 2hours now, my cordless phone went dead had to pull out cord phone now i get 2 talk 2 supervisor,he is sum foreign guy,tells me they r busy on a tuesday night at 8:00, i said y is that? he is i dont know maybe because new games game out and they have complaints i dont know but i dont mind makes my job go by faster he says course u do i know u have had 2 wait a bit!i tell him i am reporting how they treat the customers his name is kamilo, he laughs haha i said would give um his name,he says yes anyway it takes 20 min. with him and the end result i have 2 call back 2 morrow cuz they wont tale a gold card as payment , seems strange 2 me.

i disabled and it was hard 2 sit on hold , and it made my blood pressure rise having 2 be put on hold so long!i have crippling arthritis cant hold the phone this long

Martha of Oceanside CA (11/11/08)
My son bought an expensive game for X360. The unit was accidentally bumped and with that the X360 ruined the game. The disc is now not readable and he's out $64.64. I believe this is a design flaw on the X360. If the system gets bumped, it should have an automatic shut off sensor so more people aren't out hard earned cash.

Like I stated above, my son is out $64.64. Not sure where to go from here. I believe this is a design flaw on the X360 system. Thank you.

Amy of Dekalb IL (11/09/08)
We are now on our 3rd X-Box 360 within 4 years. The first one we bought for close to $500 in 2005. In 2007 we had to return it for fixing and received it back and it broke again about a month after we received it back from Microsoft. In 2007, our warrenty also ended and thus we had to buy our second one for again close to $500. This onw broke again in 2008. We then had to turn in both broken consoles and paid an extra $90 for a used console. We would have bought another gaming system if it had not been for thr hundreds of dollars worth of games we have purchased for this system. We are incredibly disappointed witth this system and want others to know. It is frustrating that as a consumer, we do not have more rights when purchasing high end electronics.

Spent $1,090 on X-Box 360 consoles and another $2,500 on games in total.

Charles of Swansea MA (11/08/08)
My xbox 360 stopped working, it displayed the three red lights for which this unit has beccome famous. I returned it for service under the extended warranty. It worked for about three weeks until it displayed an unable to read disc message. This occured with all discs.

I contacted xbox and informed them I wanted the unit replaced. I explained that they had knowingly allowed faulty products to be sold and that they were therefore resoposible to replace these products when they failed. I beleive this to be a reasonable request. We would have avoided xbox, and purchased another comparable system had we been informed of the problems inherent in the xbox 360.

The xbox 360 cost 299.99 at time of purchase. I also have 10 games at an average cost of $50 each. That is app. $800 of product that is useless. I have also spent several hours on the telephone with xbox representatives.

Ineze of Greenwood MS (11/08/08)
after about 3 months it stoped working. Thw light will come on but they turn red .

Al of Walpole MA (11/08/08)
We inadvertently bought 5000 XBOX Live points by changing a gamertag. When we changed the tag it asked us if we wanted to add points. We said yes not realizing they had out credit card on file.

since we consumed points, Microsoft refused to refund even a prorated amount amount of the $62.50 we paid for the 5000 points. by the way, for the uninitiated: changing a gamertag will cost you $10

Begert of Nanaimo OTHER (11/07/08)
We sent our son's x-box in for repair. I have never experienced such incredibly poor service from any company. Hours of phone calls later with their service managers, listening to their lies and deceptions we are still no closer to receiving back our replacement unit. I truly believe we will not see it returned.

This Microsoft company has no integrity and should be ashamed treating their customers, many of them children who believed in their product, so poorly. I am a victim of Microsoft - I have no power except to never purchase another of their products. Thank you.

Brian of Temecula CA (11/07/08)
My Xbox 360 console started showing 3 red flashing lights when turned on. The Xbox 360 will not show any screen, or do anything whatsoever, rendering it useless.

Unable to use Xbox Live, which I pay for monthly. They should give a credit to those who cannot use their system due to Microsofts problem.

Alfred of Lafayette CA (11/07/08)
They have continually been charging us for a service we do not use. Back in April 2008 I had a big argument with them, they refused to refund anything, but they agreed to suspend our account. 9 months later I see a total $30 of charges on my credit card, 2 separate charges. I have called them again, and again they say they won't refund anything. Clearly, they put some pop-up box on their software that children quickly click OK to in order to get to their game, and they have no idea what they just agreed to.

Clearly, even though the card number was suspended, it was still stored in their software so when the child clicks OK, it is automatically reactivated, and the charge goes through as auto-renewal. These people are larcenous in the way they steal money, unannounced. The fact that one of the biggest corporations in the world is happily stealing from ordinary citizens in a systematic way is disgusting. I believe this could/should become a huge class action suit.

Richard of Andover NJ (11/07/08)
I bought a xbox360 it was 7 mo over the 1 year warranty and it doesn`t work now. This is a game my son plays only on weekends and not every weekend. I was told we would have to pay to get it fixed. Online there is thousands of complaints against microsoft and everyone we know that has xbox360 has or has had a problem! After seeing the rate of problems shouldn`t something be done legaly.

To spend $400 and break after 1 year and 7 months with no human error or abuse on our part is wrong.Example.we have SONYPLAYSTATION for 7 years and SUPERNINTENDO for 20 years no problems.

Damage is we got robbed. Should be a clause on the box that states product lasts 2 years or less cause thats the track record.

Damian of London OTHER (11/01/08)
After less than a year of owning an xbox 360 i saw the notorious 3 red rings. And after reading many comments about customers sending their xbox 360s to microsoft for repair I was shocked and appaled at the experience they had. This left me confused about what to do next.  I have to mention that I own both a super nintendo and N64 which still work perfectly well after a decade!!! What can I do with my broken xbox which cost me 200 pounds not to mention the games which are now completely useless? I will also mention that this console sounds like a 30 year old air conditioner in a run down building.

Mira of Huntington WV (11/01/08)
we purchased an xbox 360 for our son for christmas 2007. it is not even a year old and has been sent back twice so far. i was under the empression that under warranty it had to be replaced if it could not be repared. wwhen it came back the first time, it did appear to be a different console, but it was not new.

we have not recieved our console back for the second time yet so only time will tell what we get.the so called red ring of death has damaged games that were being played at the time of the system failer and no one will replace or repair them unless you give them your credit card number so they can charge you for it, which i refuse to do. the damaged disks should be replaced for free considering it was caused by a default in the xbox itself and not by human error or missuse.

Naomi of Sarnia OTHER (10/31/08)
Xbox360 after 6 months has disk read failure, called xbox360 and recieved very horrible customer service, oh wait i would call it customer service because they treat you like crap and it is there product that is faulty, and them blaming us ...and its been two weeks and we still have not recieved a box.

Damian of Melbourne OTHER (10/31/08)
i have purchased an xbox 360 because my old xbox was a mess which i had excepted a long time ago. i went to purchase a new system and was talked into the new xbox 360 system because they were new and all the problems were fixed. two xbox 360's later it is still freezing on me consistently and making me regret the days i spent at work breaking my back to be pissed away on the crap some people call an xbox.

loss of hard earned money, time, sanity and respect for microsoft.

William of Duncan OK (10/30/08)
xbox 360 3 ring of death

my xbox is broken

Jennifer of Derby NY (10/27/08)
I purchased a xbox360 less then a year ago...From what I understand it is the red ring of death. It no longer works and for what I paid for it, it should work longer then 10 months. I don't know what I can do but something needs to be done by them to fix this problem.

I am at a loss. The game does not work.

Denise of Madera CA (10/26/08)
I bought an xbox360 elite for my son 14 months ago. The box shut down with an E74 mssg and it had a solid red ring. I called customer service and they said it is an hardware failure problem with the xbox360 and that they would fix it only if i gave them 99 dollars.

I paid $500 dollars for it only to be told it is defective and they wont cover the single red ring of death problem. They would of covered it if it was 3 red rings not one, even though they said it was Hardware failure. I spoke to the supervisor and he told me they would not fix it unless I paid them more money. If it was a known defect why should I be charged for it,? I told him I would get an attorney and he told me to go ahead it wouldnt do me any good.

I am a single working mom, I saved to buy my son an xbox360 for his 8th grade graduation. Now we have a broken system failured box, and we are out of alot of money. With no more money to fix it. and cannot afford another one..

Antonio of San Jose CA (10/26/08)
We get the ring of death

cannot play games

John of Basalt CO (10/26/08)
faulty xbox 360. three rings of death

Abraham of Dearborn MI (10/26/08)
I bought an xbox 360, a month later I had to return it because of the ring of death. I exchanged it for a new one then another month or so I got the ring of death again. This happened to me about 3 total times. Not to mention the other two times the console had other technical difficulties with issues like, hard drive errors, freezing up and spontaneous shut downs....I've had to return the system a total of five times!!! The worst thing about the whole situation is that microsoft had requested that I send my console in for repair, in which I was provided a shipping box. But, when I received my console back it was a totally diferent one. The serial numbers did not match. So I called xbox tech support and they said that my old console was not repairable so they sent me a refurbished one instead (a used one)!! However, I paid about 400 dollars when this console came out...

Natalie of Phoenix AZ (10/25/08)
Bought my son a xbox 360 for xmas , within a month it got the red ring virus, sent it in to x box they sent a replacement and now about 4 months later same thing, I was just on website seeing all the complaints and wanted to add mine, hopefuuly theses are recalled and everyone is compensated,

I am a single mom with two kids and no child support who cannot afford to keep sinking money into the game system or buy a new one

Kathy of Southgate MI (10/25/08)
Bought the XBox360 for the kids last Christmas. It since has malfunction twice. Not the infamous ring of death but power pack and internal fan. The problem lies in the fact that we had to send unit back and recieved a refurbished unit. The unit we sent in had an HDMI port and the unit we recieved as replacement has none. After calling numerous times my husband finally spoke with a specialist. He was told the unit we had did not have the port because the serial number stated it was produced in 2006. My DH offered to take a picture of the box with the port listed and was told you could take a picture of any box.

I have attempted to reach this specialist numerous times, always leaving a message. I finally called back through customer service and was told that according to their records he talked to me the previous week. I cannot believe the horrible customer service they have!! Although the game still functions without the port the graphics are not as good and television technology is only going to improve. We also had a Wii that malfunction, sent it back and got excellent customer service. I know who I will purchase from in the future

Still cannot reach the specialist assigned to our case. He will not return phone calls.

Blake of Visalia CA (10/25/08)
I've been trying to extend my warrenty for another year on my xbox 360. Everytime i call they keep giving me the runaround telling me their system is down and not allowing them to create a new warrenty when i asked them if their systems were working and if they were able to create and extended warrenty they said yes and then i told them my name and proper information they then told me their systems were down and they could not extend my warrenty. They keep telling me to call back at totally different times and so far im on my third week of calling in every day and getting told the same thing.

I tryed asking to speak to their supervisor and they said their supervisor is not in when 2 min earlier she said she had asked her supervisor for permission. I've called a total of 22 times and get told they same thing. So i asked my friend to see if he could extend his warrenty early just to see if they were able to do so and yes, they were. I dont know what is going on over there but im sick of being DENIED A SELL.

My xbox 360 broke twice in a year and both times it would of costed me over $300 but with my warrenty only $25 so i think their just like an insurance company dropping a client because hes too much of a liablity. Please help me. I put alot of money into microsoft and would appreciate it if i could continue that.

If my warrenty expires without a renewal i will have to pay over $150 to fix it when they already know their machine is defective right out of the box.

Josh of Peckville PA (10/24/08)
Purchased XBOX 360 in December of 2007. Since then, it has had two major problems that required repair. the first problem was with the Hard Drive and I had to send it out for two weeks in February(I think) to be repaired. The most recent problem (Sent it out today 10/24/2008) is the Red Ring of Death hardware malfunction which I am told will take three weeks to get back. When I went to the UPS store to send it out, the guy at the counter told me he gets about two XBOX's a day that are being sent for repairs.

If you ask me, Microsoft should offer full refunds to anyone who bought their defective machines and they should also give you a little extra for all the annoyances they caused.

The first time I had to send the hard drive out, They did not reimburse me any money for the Live play that was paid for and was unable to be utilized. The cost of this would be about a $15.00 loss as it is about $20.00 per month to play Live. The cost of the packaging to send the defective parts out both times cost approx. $5.00 the first time and approx. $12.00 this most recent time.

William of Roselle Park NJ (10/22/08)
my console is frozen right now and has frozen very often in the past also had to send it in in the past for the ring of death and had to wait quite awhile to get it back

cannot use until i hear what to do about it

Jose of Cape Coral FL (10/22/08)
I bought 2 xbox 360 and well they both broke a week apart showing ring of death. i dont remember when i bought them. i guess about 1yr 8 months. i even had the intercooler on both to keep them cool

Angela of Peyton CO (10/20/08)
Received Xbox December 2007, by July 2008 the bottom right red light on xbox live console lit up. Called customer service and found that the hard drive was corrupted. Sent old HD to customer repair service in TX for a refurbished HD. The problem; we had an XBOX live account. We understood with a new HD we would loose any accomplishments on game play. Which in retrospect seems wrong from the start.

The big problem... cannot access xbox live account. We've put in literally days of calling customer service, and have sent countless emails to live. All we keep getting are the same replies on how to reset the live account. Wonderful if that were the whole problem. None of the email, passsword we have tried works! Xbox live doesn't get it. We cannot retrieve anything on the console.

Another call to the live help desk. Again and again to be told to reset the live account. I've spent hours calling game retailers, even Geek squad trying to find answers, to no avail.

What happened to the money I've already spent for a year subscription to xbox live, and only got 3 months of use. Not to mention the money spent on the new xbox console that was only seven months old! Sorry Xbox, I have nothing good to say about your customer service or your console. Christmas is coming and I will not purchase any type of games for xbox.

M.j. of Rockaway OR (10/18/08)
I received a new copy of Mass Effect for the 360 as a gift. The copy was defective out of the box. I called Xbox customer support to have it replaced/repaired, where I was instructed by an agent to send it to Repair Center, McAllen, TX. I sent the disc via USPS through their standard mail option (i.e. stamps) on August 18th, 2008. I was never instructed by the agent that I would need a tracking number or that I would need a specific shipping option

In early September, I called Xbox suppot to inquire about the status of the repair. I was informed by the agent that the repair center never received the disc, and I should check with my chosen carrier to verify delivery of the disc. I called USPS and over the course of a week they returned my phone call, informing me that the time for an errant mailing to return to my address had elapsed and the disc was most assuredly delivered to the McAllen location.

I called Xbox support to inform them of this development, and it was here that I was told the agent I initially spoke with gave me the wrong address. The agent told me he was escalating my case to his supervisor, but I would need to provide a tracking number to prove I sent the disc. As I had not been instructed to pursue a delivery method requiring a tracking number, this was not possible.

A week later I received a call from Xbox support reiterating the above position of Microsoft, which is that I would need a tracking number. Upon learning this I filed a complaint with the Better Business Bureau. After the BBB validated my claim and sent a letter to Microsoft, I received another call from customer support. The agent told me that Microsoft's stance would remain the same, and that if she attempted to resolve the situation without a tracking number or receipt, her supervisors would laugh in her face. This occurred on September 28th.

Lost Mass Effect disc for the Xbox 360

Michel of Elmont NY (10/18/08)
We have purchased several XBox 360 consoles which are defective. One was replaced through the insurance we took out. Two units were replaced by myself purchasing them. This last unit they want to repair which the repairs still do not work. The customer service reps and tech support people are no help in giving answers. They have not operator numbers to identify them, they refuse to give out addresses of where they are located to write complaints, I am told to go to websites for information which I did only to tell me to call the 800 number above. They will not give out anyone who has higher authority name and they tell you that person is not there.

I have called 5 times on the same issue only to tell me to send the unit in for repairs. I ask if a recall was issued and they said repairs is consider a recall. These units are very expensive I have paid 400.00 per unit with the exception of this last unit which my son paid 200.00 for.

Michael of Atoka TN (10/15/08)
I bought my Xbox 360 Christmas 2007. The games have constantly frozen up including a race car game (the name of the game escapes me) that never worked from the day I purchased it. I have been hung up on my managers in customer support and been insulted by the staff. My Xbox, when sent in for repairs, would play, for example, Madden 2008 for exactly 1/2 of football and then read Unplayable Disc.

After sending the Xbox in for repairs on this issue I recieved a console with 3 flashing red lights and the tray would not even open. They sent me an Xbox in worse shape than the one I sent them. I get online this morning to find this website and now my nightmare is getting worse after reading all these complaints form other consumers having the same problems I am having. Yet, nothing is being done. What can we do? I want my money back!

I have spent thousands of dollars on games controllers. I have wasted countless hours on hold and explaining my situation to incompetent individuals.

Rhonda of Klamath Falls OR (10/11/08)
This expensive box was bought as a gift for my son for his birthday and now not quite a year later the the 3 red rings of death. We have been unsuccessful in trying to find a resolution to get this fix. The game while in mid play just quite working. It won't display any features etc...

This game box was NOT cheap. We saved for it and it was the Halo 3 special edition wich was even MORE. Now with good money spent on a BAD product we are OUT all that money for the box AND aditional game purchased for this box. I want this FIXED to working order at NO COST to me. This is unfair. It's a poor product and MicroSoft should fix it.

Jay of Heuvelton NY (10/11/08)
My XBOX 360 got 1 red blinking light and does not work anymore.

Michael of Westborough MA (10/10/08)
I bought xbox 360 brand new September 2005 and had it repaired two times since i own it. Once in June 2006 and once in October 2008. I want my money back for lost time from Xbox Live gold account Lordthunder77 and the newer xbox 360 console. Since last content to download from xbox live site. Reference number #1081297646

Lost money and time because I could not relax from work to reduce stress on a video game. Also could not chat with my friends. Also, 2 to 3 weeks for repair the console and lost time to download new content from xbox live. Want all the money back $3,000 dollars invested in this console.

Henry of Apo Ae NY (10/09/08)
My Xbox came down with what Microsoft calls the 3-rings of death. I sent them my box in it's original container. I received my xbox back in a used box. After plugging it in I discovered that it had not been repaired. I contacted Xbox/Microsoft via mail, phone and email to get this problem resolved.

After paying for shipping the first time I refused to pay for shipping the second time. Considering their repair center never repaired my xbox they should be held accountable for the shipping this time. I've gotten nothing but a run around from Microsoft.

I would like for Microsoft to either send me a return shipping label or send my a replacement Xbox console at which time I will send the unimpaired one back to them. I've also tried to contact Mr. John several times and have only been able to get his mail box.

Consequences, I have spent 1/2 the cost of what a new console would cost between phone calls, postage, and insurance. Additionally, I 've spent a lot of time trying get satisfactory support from Microsoft.

Jackie of Frisco NC (10/07/08)
My sons Xbox 360 got ring of death. Sent for repaired but sent back with refurbished and broken console.

Now the game still doesn't work because they sent someones used, defective console.

Tom of Olathe KS (10/06/08)
This unit died after 9 months of use. What a wonderful way for my family to spend time together in an evening, playing Guitar Hero 3, or I and my son, playing any one of the Halo games. When the machine quit functioning, I dutifully sent it to microsoft and they shipped it back within two weeks.(what they shipped back was a refurbished unit, even though they state that they will replace it if it's less than a year old). No hard drive.

I called customer support and they claimed that it never had a hard drive with it. They closed the case and now, I am having to wait for them to call me back after my third call to them. My son cryed after I told him that we would not be buying any more xBox 360 games. We have a sony PS3 that we are very happy with so far that we bought for Blu-Ray. It has built in Wi-Fi and I haven't heard nearly as many nightmare stories about it.

Ive looked into replacing the hard drive and it may cost me $100 to $140.

Henry of Houston TX (10/05/08)
The year before last I purchased a Xbox 360. Shortly after purchasing the Xbox it would constantly freeze on my with new games then eventually it started flashing three red lights. I tried to return it to walmart because it wasnt even 3 months after purchasing it that it happen. I called 1-800 and had a repair order created and had it repaired.

Eventually it started doing the same thing again, freezing. I called xbox again but they gave me some steps to take as far as the corrupted memory on the hard drive. It seemed to work at the time but was assured that if it happened again they would just give me a new xbox. Maybe the agent shouldnt have told me false statements because eventually it happen again!!!! Yet when I call fed up about my xbox 360 Im told that the warranty has expired by 3 weeks and if i wanted it repaired again for the same issues that I thought I got it fixed for the last time I would have to pay another $70. This is rediculous....how can I be 100% sure that it will really get fixed this time?!?

Matthew of Melvin Village NH (10/03/08)
I find it hard to believe that Microsoft is still selling the XBox360, and for that matter, that people are still buying it. I will be sending out my XBox360 for repair for the THIRD time. The first time was the infamous 3 red lights, the second time the CD loader broke and would not load discs, and the third time the video and audio just died.

The real fun part about this time is that they sent me a 'refurbished' console registered to another user. So, when I called them this time and gave them the serial number, they said that I would have to pay $99 bucks to get it fixed because it is out of warranty. Then they asked me if I bought the console on Ebay because it was registered to someone else. I said no, I bought it brand spankin' new and I have the receipt in my hand to prove it.

Next, they said that a supervisor would contact me the next day between 8-10PM. At 11:30AM, a supervisor called and left a message that he would be out of the office for the next 2 days and to leave a message on his voicemail describing the issue(s). It has now been 5 days since that call and I have not heard a thing. There is something REALLY REALLY wrong with the way that Microsoft is handling this. It is not the consumers fault that they produced a product and released it fully aware of the many faults and possible failures.

Wasted $400 on the unit, $2000 on games, and $500 on peripherals.

Nick of Romulus MI (10/03/08)
I purchased an X Box 360 that Microsoft produces and they released the X Box 360 for the public to purchase at $450.00 per console and they knew it had a design flaw. I have purchased LOTS of games and accessories for this console and I have what most X Box 360 users have Red Ring od Death. A known defect that Microsoft is aware of. I called Microsoft to get a shipping tag so I can send the Xbox 360 in for repair. Im still waiting on the packaging that Microsoft is suppose to send me.

I have invested a lot of money into this product and I cannot use the product and I also did some research and alot of people have the same issue. I even signed a petition that Microsoft should give every person that purchased the X Box 360 their money back and the money that was spent on games and accessories.  I want my money back for the XBox 360 and all the games and accessories I have purchased and Microsoft should give me my money back so I can purchase a new video game system that really works.

Jeff of Lebanon TN (09/30/08)
I have a xbox 360 with a long history of failures and repairs. It has been sent in and replaced 3 times for the famous 3 flashing red lights. The latest time was in Feb of '08. I have now had it for 6 months and the video goes out and Microsoft refuses to warranty the repairs. They did offer 50% off the repair costs but that isn't good enough.

Judith of Waterbury CT (09/30/08)
I bought an xbox for my son not even a year ago and already he has experienced the three rings of death. I contacted xbox and was told that sure, they all break, and that they try and fix them. I questioned why they would sell something that isn't perfected and i was told because its awesome.

I asked why they continue to sell it when I was told about 80% of consumers have to send and resend their system back and was told again because its awesome. I received no explanation and was just told to send it back. I was told it may be refurbished or it may be new but you will never know. He also told me I will probably have to send it back more times because it will break again.

I have wasted $350 that I spent on something that is continuously breaking, that is being still sold as we speak with glitches in it, and is expected to be returned at least 3 or four times. That is consumer robbery and there should be someone out there to protect us.

Linda of Novi MI (09/28/08)
i have purchased 2 xbox 360 for may family and both of these systems have failed. The first one was out of warranty so I paid xbox $50 to send me a refurbished system. It lasted a few months and is not working. We bought another 360 elite fro $499.99 from xbox in Feb 2008 and purchased a replacement plan. However, we just called xbox directly and they sent us a box and said they would fix it. We got it back and it worked for 1 day. We then realized we had paid the for the replacement plan at Best Buy $80 and took it there. They said sorry, the serial numbers do not match because you sent it in to Xbox and they sent you a refurbished 360.

I just got off the phone with xbox and I have to send it back to them and they will monitor this repair and MAY send me a new one. Regardless, why is microsoft allowed to sell systems that do not work? Also, if the system doesn't break that does not mean you don't have problems. the discs are also easily scratched and quit working. The system makes some kind of grinding noise and then the disc has these rings on them and they eventually quit working. These games are 50 to 60 dollars a piece. We have spent so much money on these games.

This must be one of the biggest scams going on today. When you call customer service you are on the phone for over an hour I guess because there are so many of us complaining and getting systems supposedly repaired. Consequences are mainly monetary. Also, upset children and parents. I am so irritated! Please stop microsoft or make them give you a new system when they break. 

Kieran of Omagh OTHER (09/27/08)
I am very disappointed with the product and service of microsoft, regarding my xbox360. Since microsoft brought out the xbox i have purchased a total of 3 xboxes and 2 xbox360s, not to mention the amount of games and accessories. (total - 1600). The reason for all the purchases is because ALL the consoles have broken down.

I am writing to you now, as my second 360 has broken down AGAIN! The console has just being returned to me from repair. I played it 15mins. and it crashed. I am fed up calling the helpline (if u can call it that) number. I have no faith to send my console back, as this would be the 4th time to send both 360's for repair! after all the action that has been taken i am still left with a broken console and still paying for xbox live gold membership, which i cannot use. i would appreciate some feedback. thank u.

Jason of Mcmahan TX (09/27/08)
Got a XBox 360, after a few months it died with the red lights of death. It was never able to get repaired so I bought another one. Less than two months after buying the new xbox360, I am now getting an open tray error which keeps the machine from playing DVD/CD games. This is ridiculous. I have owned and still own many video game systems that have worked flawlessly for years. In fact, my original atari 2600 still works after 20+ years of service.

I have spent well over $1000 for the xbox gaming system and games, controllers and other accessories. It seems that I am starting a collection of very expensive paper weights.

Linda of Ardsley NY (09/27/08)
This is infuriating, someone once again called me from XBOX to confirm my address and email, it is almost a month that I initiated a repair order which has now turned into 7 different a repair orders because every time I call a new person answers the phone and tells me the same thing--can I call you by your first name? and gives me the same directions on what to do which I've heard seven times before.

I realize now that XBOX is not willing to honor the warranty on my console and is just delaying the process so my warranty expires or I give up, well I won't. I have documented and recorded every conversation with Mike, Angelo,... and everyone else and I will initiate a formal complaint with the BBB. I spent a lot of money on this console and I have read online that this situation has happened to many others!

John of Alexandria VA (09/19/08)
I received my Xbox as a Christmas Gift from my parents in 2006. I since have purchased well over 20 games, became an Xbox Live Gold Member and stayed loyal to the company as competition tried to snatch Microsoft's customer base away by releasing other systems (Wii, PS3). In September of 2008 my Xbox stopped working and scratched a game I had just purchase..I felt that not only did I loose my machine, but my 60 Dollars I just spent for a new game has gone to waste. I called Xbox and after a phone directed diagnostic test, I was told that they would provide extended Warranty coverage and pay for the shipping for me send the system in for repair. I was told that they would take my damaged Xbox and send me back a new one.

After some research, I discovered that I had what they call the 3 Rings of Death. I paid a package store 20 dollars to properly pack the xbox and send it in using the shipping label microsoft provided. I was sending the Xbox down to Texas in the wake of Hurricane Ike concerned that it could be damage along the way. Well to my surprise I received the Xbox back fairly quickly, with a note saying that they were excluding my warranty. I called the Customer Service center very angered at this and asked why this was done. I was told that this was done because they beleived I tampered with the Xbox. I never did anything of such nature. I am furious..all I did was what they asked me to do...I unhooked the cables, removed my hard drive and sent the xbox in for repair and for this I am falsley accused of tampering with the system. I never touched it, tried to open it, dropped it, etc..

Microsoft knows that they have put a defective product out into the market and this is the way they avoid absorbing the liability for that. I have been robbed of my $400 and a Fortune 500 company is saying Tough Luck! I really feel like this is an injustice and that Microsoft has a corrupted view on its handling of their defective product. I will never purchase a microsoft product again. I will make it a pont to let everyone know about my loss

I have lost not only the 400 dollars spent on the system I have lost my Xbox live membership...and with the useless games...thousands of bucks.

Colleen of Vienna VA (09/17/08)
Our XBOX 360 stopped turning on (NO lights) in May 2008. We called tech support and were asked to do the routine checks to see what was wrong. Then we were told to send the console in using a box they sent to us. (the box takes approx. one week to arrive.) So I do. The Fixed 360 console is sent back to us approx. July 29 2008. We plug it in and find it is STILL NOT WORKING! Unfortunately it took me some time to call Xbox Tech support again.

I call today only to find that they want me to start the whole process over again. I asked to speak with his manager and was told the managers do not take customer calls. I asked to send him my WHOLE system so he could really figure out what was wrong. He declined.

We spent a lot of money on a new xbox 360 for it to work for four months. Now, it is time spent sending it back and spending an hour on phone with agents. And probably a non working xbox 360 STILL!

Martyn of Tauranga OTHER (09/17/08)
The XBox 360 that we bought our 12 year old son crashed. 3 red lights. After a lot of hassle we returned it to Microsoft who said they would repair it and give us a further warranty because it was a known problem. They sent it back and within 3 hours it had crashed again. We returned it a second time. They sent it back unrepaired because my 12 year old had peeled a sticker off and Microsoft said it voided the warranty!

I phoned the customer services number and after listening to elevator music for most of the night and repeating my information to the very polite representative (almost too polite!!), I asked to be put through to a supervisor. I got cut off! I phoned again and finally got through to a supervisor who told me the same thing. Your warranty is void because you removed the sticker. I asked to speak to her superior. She said she didn't have one that she could put me through to, or even a name that I could write to.

By now I understood that Microsoft doesn't want to solve this problem and doesn't care about it's customers. I will be writing to the address I was given, where I'm sure my letter will read by some admin assistant who will promptly file it in the rubbish bin, which is where the XBox is!

Vicki of Manchester OTHER (09/16/08)
they fixed my xbox, when i got it back i reconnected remote as stated, i placed my 1st game in to try, it told me after a few seconds it neeed cleaning, wqhich i thought odd because im fanatic at keeping stuff clean, i took it out, it was megga scratched, and it was not before, i looked in the disc draw and a silver metal picece of engineers tape was stuck in there, i took it out and other games work fine,

they wont replace it as it is a rockstar game, they said they would replace it if it was a microsoft game, so they more or less admitted blame there, they told me to blame rockstar ,amongst other things, i have tried and tried but im constantly ignored, the engineer broke my game why should i lose out? i have a lot of info on this matter and the tape as evidence latest ref. the guy jim was even very personal towards my deafness disability!

a usless gta 4 game i can no longer play, and i only bought the xbox 360 console to play this game

Dwight of Johnstown PA (09/15/08)
Well go figure! Another xbox360 that scratches game.Bought the 360 in MAY for a graduation present. Today sept 14 08 a scratched disc. I have a number of cd players and dvd players that have no problem. some a year old some 10 years old and play fine. NOT ONE SCRATCHED DISK! A bad DVD drive in the 360?

Christopher of Clarksville TN (09/12/08)
I have had 5 xbox 360 consoles. Out of that 5 i have returned 4 due to the RRoD. I am goin on my 6th console at this time.

Geoffrey of Seattle WA (09/09/08)
Like everyone else who's been complaining,I've owned my Xbox 360 for a little over 2 years now and I purchased it brand new with remote controlers and powerpack rechargers and a game for $800 brand new at Best Buy here in Seattle. Of course it malfunction/quit playing RIGHT after my warrenty expired ! There is no reason something this expensive should be sold and then have problems that fast...Microsoft is aware of these defects...any info on recalls or if they fix them?

Jason of Deer Park TX (09/09/08)
i bought an xbox 360 over two years ago.it has been sent back 9 times in the past 2 years.mirosoft lost my console 4 of those 9.and now its broke again. im am tired of dealing with this.i am seeking info on what i can do,the repair process is a pain and has never fixed the problem.

Gregory of Katy TX (09/08/08)
After a few short months of usage, the inevitable happened... My son's x-box 360 crashed. There are a circle of red lights indicating it's gone bonkers and I couldn't be more disappointed in this thing!!!

I purchased a Playstation II and had the same result. It looks like something is happening with these new games and their electronic components. I won't be replacing this one and to top it off, it was a Christmas gift. Don't know if it has a warranty but it's less than 10 months old...

Brian of Mansfield OH (09/07/08)
I have gone through 3 xboxes due to the red light of death. I will never purchase anything microsoft related ever again...Typical problems you get when a company basically has a monopoly.

Xbox refused to fix the last problem, said it wasnt covered under waranty. Waste of money.

Daniel of Kenner LA (09/07/08)
I have had the most unpleasant and unprofessional experience with Microsoft in regards to its support for the Xbox 360 gaming console. My Xbox 360 is displaying the far too common Red Ring of Death or in other words the 3 blinking red lights and an inoperable Xbox 360 console. I called to report need for a warranty repair on Thursday August 21, 2008. I was told in 24-48 hours I would receive an email with a shipping label attached which I never received. On August 26, 2008 I called XBOX again to report that I did not receive the email.

The repair ticket was closed in order to be reopened since the telephone operator did not know how to resend an email, as simple as it sounds that's all there was to it, resend me the email that I never received. I was told I would definitely receive a new email within the next 24-48 hours. Today August 27, 2008 approximately 24 hours after the most recent phone call, I called to check the status of the second email that I haven't received. None of my questions could be answered and the telephone operator was hesitant to redirect my call to his supervisor.

On my third call 6 days later than the initial call I had to request a box be mailed to my home address in order to mail my Xbox 360 to the Microsoft Service Center. I cannot depend on Microsoft to electronically mail me a shipping slip to my Microsoft hosted email account. I was notified by the telephone operator's supervisor Ryan that I would receive the box in 3 to 5 days. 3 to 5 business days from today when the initial call was made 6 days ago is completely unreasonable and unacceptable. 17 days later I haven't received the e-label or the physical box. Microsoft is completely ignoring my attempts to send the defective product into their service center.

Richard of Kilkeel OTHER (09/06/08)
My Xbox is one of the ones with the blank screen fault, another very common problem caused by dry solder joints and/or video card fault. This fault however has not been covered by the 3 year extended warranty even though it is as common!

My daughter is left without her main toy and with Christmas just around the corner and the UK credit crunch, i just cannot afford to get this repaired. I have been an owner of many consoles throughout the year and the Xbox and Xbox360 are an absolute disgrace!

Ryan of Warner Robins GA (09/03/08)
My Xbox 360 has no video output, just audio. it is out of warranty by about 10 months. Microsoft wants $99 to fix it and they know it is a problem with many Xbox 360 consoles. Since it is an obvious defect with the 360 console Microsoft needs to repair their product free of charge.

I want Microsoft to either Repair or Replace my Xbox 360 console free of charge and to extend the warranty in case of same future problems.

Nick of Highfields - Qld OTHER (09/03/08)
I bought an X-Box 360 in good faith, and within 1 hour the poorly designed $550 console broke. I believe the flaw was called the red ring of death. I went in to EB games, it was replaced and all was well. A year later the same thing happened. So not only had I been sold 1 but 2 flawed consoles. My warranty with EB games had expired, however It was still covered by Microsoft's supposed extended 3 year warranty for the red ring.

I patiently called customer service and they verified that my X-Box had the red ring, and that If I sent it in according to the instructions it would be replaced. I followed the instructions perfectly. It was sent back without specific explanation. I was sent an piece of paper simply saying I had voided warranty (and did not say how). I have read the warranty many times and to the best of my knowledge I had NOT voided it in any way. That X-box had been perfectly cared for and when I sent it in to be fixed I made sure it had a sufficient amount of bubble wrap to protect it during transit.

I spend $550 on my xbox, and $1350 worth of accessories that are useless without the console. I have all receipts. However I am doubtful of a legal remedy as I threw the broken console in the bin and it cannot be used as evidence.

Jeremy of Lima OH (08/31/08)
Purchased a so called refurbished xobx 360 from eb games. I have owned console less than one year. played madden 08 20 times at the most ever. Today decided to play and guess what 3 rings of doom. I fulltime work and go to college at night, i have son on the way and i wish i never would have purchased this overpriced peice of plastic parts.

Game console went from being worth about 200 dollars to about 25 bucks worth of plastic in about 2.3 secs

Greg of Webster WI (08/29/08)
I like a lot of people have a DEAD xbox 360. I have only had the system for 18 months. They want another 130 bucks to fix something that shouldnt of broken in the first place. Its a complete shame that they wont recall this product.

Out about $1000. I have games i cannot play. Its just frustating being a college student, i can not afford another system.

Josh of Hendersonville TN (08/28/08)
my xbox is under factory warnety and i have been trying to ship my xbox back for warrenty repair i have been trying since august 3rd, for two weeks they were going to email me shipping lables to put on a box to send in. well i never recived any emails from them, then they told me that they would send a box with lables in it and i have not recived it. everytime i call them they tell me it will be there tommorrow or they say that they will start it over. i dont know if there is anything you can do to help but i wanted it to be known.

i have a prepaid xbox internet service called xbox live that i have already not been able to use for a 4 weeks and i fear it will be even longer before i can use it again. and 7 hours of talking to them on the phone

Copeland of Seguin TX (08/28/08)
This is a follow up of for the complaint I submitted om 08/20/08 concerning the E74 issue. I emailed microsoft and I got a phone call back from headquaters. I was told that the E74 code was not an issue at this time and they extended the offer of fixing the xbox for $75.00. I once again refused this generous offer and once again stated my case of this being an overheating issue similar to the ring of death. My son's did get the Xbox to work using the towel technique, I'm not advocating this but just passing along information. Please keep emailing microsoft at the prior mentioned address if you get the e74 code and hopefully one day they will extend the warrenty to cover this issue.

Maxine of Lancaster SC (08/27/08)
my xbox is messing up and i have called seven times and can not get helpso now i find that a lot of people has the same promber so i need some help now.

the cord does not work and picture goes out a lot and in and out sound.

Brett of Lake Lotawana MO (08/27/08)
We have returned our Xbox 360 twice since Aug of 2007 for service repairs both times it was gone for a month or more and now for the third time (less than a year in my opinion) it needs repaired yet again. Xbox (Microsoft) say we must pay the repair because the warranty (1yr) ran out on 8/1/08. They had it for 2 of the months that we should have warranty but ran it out taking thier time to get our console back to us in a timely manner.

Now all they will do is 25% off the bill but we feel that Microsoft (Xbox) is treating their customers unfairly. There should be NO charge the warranty is out by 25 days and they kept it for more than 60 on 2 differnt occasions for repairs already. The Xbox 360's are very expensive and it wasn't easy to part with that much money for a game system when we have 6 children to take care of but we did based on the assumption Microsoft was a reputable company that had great products. This console if 1 year and 25 days old and has been out of commission 3 times.

They want $100 to fix something that shouldn't be broke again.

Pierre of Odenville AL (08/24/08)
I got an XBOX 360 in February 2007. It has been a constant problem since I got it. The first problem was the RED RING OF DEATH, the system was repaired free of charge. Next it started scratching my games until they are unreadable, it freezes up while playing and it is constantly overheating, now to top it off I have SOUND BUT ABSOLUTELY NO PICTURE. I did my homework to see if this was a common problem or if I was the only one having it and of course just like the RED RING OF DEATH it is a problem lots of people are having. I did all the troubleshooting and even replaced the cord before calling the 800 # for assistance.

While researching the problem I found out that this is a general hardware failure and they are aware of the problem because countless other people are having it. I was very unhappy with the service I recieved because the rep made me go through all the troubleshooting again, and it still didn't work. I let her know ahead of time it wasn't going to because I had already done it all. She then told me that I would have to pay $100 to have my system repaired because I had no proof that this was not a problem I caused. I think when you can go online and type in the problem and pull up other people with it then that should be enough proof.

I called back and spoke with a supervisor and explained again and he said all he could do is ofer me 50% off the repair bill. I told him consumers should not be responsible for a repair bill on a fauly system. It is there fault it is happening so why in the world should we have to pay to fix it. I continued to try and resolve this problem with them but they still offered only the 50% off and told me that is all they can do. They took no responsiblity for this at all they blamed it on the fact that the warranty they extended for the RED RING OF DEATH had expired.

No one told me when the warranty would expire. Then they told me if I was not gonna send my system in for repair that they were gonna close my case and I haven't heard a word since. This is unacceptable. I paid entirely to much money for this system to be treated like this. They are ripping people off and that is not right. They know their system has these problems because they get numerous complaints. They should have to fix these problems.

Brian of Fort Wayne IN (08/22/08)
I just wanted to add a complaint about the new Xbox 360. It seems that thousands maybe hundreds of thousands of people are having problems with these system. Mine was working perfect untill What they call the (Red light of Death) started flashing around the power button. My sytem is only 9 months old and is luckily under warranty.

But microsoft needs to be responsible if known problems exist and recall them and then fix them! With whatever upgrades need to be done heat sinks on the processors or extra fans or whatever makes these problems go away. Companies like microsoft that make that much money should stand up and fix what is broke and maintain the customer base they have so people will continue to buy! These systems Rock until they crash.

Kids are crushed. Brand New Xbox 360 Broke after only 9 months of play. Now we send it in for repair and probably wont see it for 4 weeks! Microsft should pay. These problems are all over the internet just check it out!

Kim of Aurora IL (08/21/08)
The Xbox Live network adaptor stopped working and we bought a new one which didn't work either. We were told to send in the Xbox 360 for repairs but the adaptor still didn't work. We were then told to send in the adaptor for replacement since there was a recall on the product. After 3 weeks of talking to 6 different customer service agents who never could find my repair information and two different repair order numbers, I still haven't received my part. I'm tired of talking to Max the computer generated person at customer service and spending hours on the phone repeating my information.

This is a technology company-how can they lose this information so many times? I was told that customer service can only contact the repair department by e-mail and they must wait for an e-mail reply before they can even get you an answer-meaning 2-3 weeks (Exactly what they told me, I swear!). You would think a technology company could do better than e-mail for their information, it's Microsoft! Guess just because you're big doesn't mean you're good!

Kellie of Carriere MS (08/21/08)
3 red lights power failure this is my 3rd xbox with the same problem. it seems as if I paid all that money for this thing, for it to stay in repairs at the microsoft repairs building.

a family that doesnt get to play the game console because its always at microsoft

Copeland of Seguin TX (08/20/08)
While playing Halo 3 and Call of duty 4 my son's started seeing black lines on the screen. They shut the xbox off and returned to playing the games about an hour later. The xbox started up again then the lines returned, once again the unit was shut down.

The nest time it was turned on an E74 code appeared. We contacted the service department and were told the warrenty had expired and for $100.00 they could fix the unit. I went to the xbox forum and found that this e74 code is becoming a common problem during high end game playing. I appears that the ANA/HANA scaler chip is failing, I feel it could be a heating issue. I was told by the Tier 3 service department that at this time microsoft headquaters has not received enought complaints to extend the warrenty for this problem like they did on the ring of death.

Eli of Taneytown MD (08/20/08)
ok so i purchased a xbox 360 elite on dec 2 of 07 and 6 months later i had the red ring of death so i called customer suport and i sent it in for free but they sent it back without fixing it and said it was tampered with but there wasnt a scratch on it so i called them beck and they said i was out of luck so i talked to the supervisor and they said they would call us back in 3 to 5 business days after 1 hour of negotiating and waiting on hold i dont see wat the big deal is microsoft makes millions a day and they cant spend 500 dollars to replace something thats under waranty it just makes no sense well i got to go thanks for listening bye

i wasted 500 + for something they wont replace its so pointless

Brenda of Taneytown MD (08/20/08)
The XBOX360 was purchased 12/07.It lasted for 6 months and in June of 2008 developed the red ring of death.We followed Microsoft's directions for returning it for repair. Three weeks later we received it back not repaired because they say we tampered with the console.

This is so unreal and hard to believe-it looks brand new and their answer was no to the repair when we called back. My son took great care of his console and I'm told there is nothing that can be done. After speaking to a supervisor someone will call me back within 3-5 business days once they research.This is like a bad dream-I have purchased Microsoft products for many years and after paying $450 for this product find it shocking that they are not standing behind their product.

This was a special gift for my son and as a single parent paying cash again to replace this product is not a possibility

Samuel of Newnan GA (08/17/08)
2 months after paying $500 for xbox360 with hard drive unit broke down and had to be sent in for repairs and a refurbished xbox was sent to replace new one and it was no good and was replaced again and i'm on 4th problem now and asked for a new replacement not used the hard drive and vga cable are not working now as well and mel said they could not replace xbox with new one and if i pay shipping cost to send hard drive they would check it out but it was at my exspense not theirs

i'm stuck with a useless system after paying for a new one and i have zero confidence in their used systems after 3 tries already and they feel like they have done me a service when they have basicly stolen $500 from me

Ryan of Greensboro NC (08/17/08)
I bought my Xbox 360 around Christmas 2006. I have at least 7 friends that have ALL sent their Xboxes back for a variety of reasons, so listening to their advice I didnt want to register my console until my mine broke. The first day I had it the red lights came on and said please contact Xbox customer support (so I had to call and they asked for my serial # and registered it against my wishes), but it started working minutes later, so I just played.

Now, 18 months later my Xbox has 1 red light (controller 4 slot) with Error 74 displaying on the TV. I wish it was the red ring of death, because that is the only problem that is covered by the 3 year warranty. Apparently, if the machine gets too hot and causes hardware damages that is my fault. So, Im waiting for my shipping label and after literally cussing out the rep and 2 supervisors I got my repair for $50 instead of $100 (great deal huh?).

My console is always well ventilated and I take care of it like its a child. They are sending me back a fixed console with a new 1 year warranty and I plan to do everything short of using it as a bath toy to ensure it breaks before the 1 year expires. I have never had a system completely stop working like this. Even though the original Nintendo required crazy tricks to make it work (everyone had their own secret way), it still works and its around 20 years old.

This console was $300. I have about 15 games at $60, so $900(not including the ones I've traded in). Accessories Rock Band kits, guitar hero, controllers, rechargeable batteries, charger, etc. $???

Susan of North Potomac MD (08/07/08)
Last Spring we were burglarized. Luckily no one was home but my 12 year old son was devastated. The burglar took all his game systems. He was left without the various ones he had collected through the years from Christmas and Birthdays. My heart sank for him but I kept telling him that the insurance was going to replace what he lost and that made him feel a little better. Well needless to say, the insurance did not give the full value of the systems due do deductibles and depreciation, therefore, in the end there was not enough to replace what he had lost.

In August he decided to get with the money the XBOX 360. He was delighted even though in the first week we had to go back to Target and return it because it had stopped working. I reminded him that his friends had mentioned that XBOXES have problems of breaking down. We had never experience this with the previous NINTENDO systems. We got it replaced and now it is broken again. I've tried to see how we can repair it. I see many options on line but I'm afraid to get ripped off. I could send it back to Microsoft and have it repaired by them at the price of over $100.00 but it seems unfair considering the price of the system to begin with.

I was telling my son yesterday that if Microsoft had all these systems coming in for repair soon after the warranty ran out they would be making millions in repair fees. It seem unfair to the consumer. Is there anything that can be done. Who knows? I'm just trying to air my frustration. Thanks for listening. Mean while I feel that my son was also cheated.

Ken of Rochester Hills MI (07/30/08)
I purchased an xbox 360 in March/April 2006. I had a problem with the Power Brick. I purchased a warranty plan with the system...so I sent it back to Microsoft (Xbox 360). They sent me another Power Brick. Now, back in June of 2008...my console got the 3 red rings of death. Again, I called support...they sent a box for me to ship the console back to them for repair. Took about 3 weeks. I got the console back...and THE DAY I got the console back...I started it up once...got onto xbox live to check friends e-mails...shut the system down, and re-started it about an hour later and my POWER BRICK went Red. (Malfunctioning)

I,again, called customer support...they told me to send the power brick back to them for repair/replacement. I did so. About 2 weeks later I got the power brick back...but it was USED! It had no power cord going from the brick itself to the wall outlet...(they told me to ship the wall outlet cord with the power brick). And it was covered in dust...had ,what looked like dust particles from a smokers house in the vents for the power brick, and a frayed/sliced cord leading to the power brick! I couldn't believe they would send a customer,being a multi billion dollar company,a repair/replacement in this terrible shape. My original broken power brick looked better than this!

So...I called xbox customer support again...they told me to ship it back. I told them I had already paid $12 plus dollars to 2-3 day priority mail the last one i sent them...and that I didn't want to incur ANOTHER shipping expense for something that wasn't my fault. I talked to a so-called supervisor...(Alex)...who said he would ship me a NEW power brick AND power cord to the wall outlet...back to me...and see what he could do to expedite the shipping. That was 3 weeks ago!

On approximately July 21st I called support AGAIN to tell them i did not yet receive my power brick/cord replacement. The woman on the other end said I should get it Thursday the 24th. The 24th came and went...no new power brick and cord. I AGAIN called customer support on July 26th, 2008 and complained I didn't yet receive the replacement. She told me to wait to midweek of the following week!

As I write this, it is July30th 2008...and I still have seen no power brick/cord replacement from them. I have been dealing with this for about 6 weeks now...and still have not got my xbox 360 up and running. I feel that their customer support leaves a lot to be desired...and have about got ready to give up on them...and ever getting satisfaction.

Money spent on shipping...starting to lose out on xbox live (i pay a yearly fee for access....although they gave a 1 month pass for it...but it's going on six weeks now.) I still do not know how long my REPAIRED console will last...(they didn't ship a new console like they had done for others). They sent me my original console back.

Greg of Long Beach NY (07/29/08)
They illegaly used my email to recover mt gamertag and downloaded points and a membership

Cost me money and they told me they have my credit card number

Edwin of Brooklyn Ny NY (07/25/08)
I bought a xbox 360 Premium from refurb depot.com on sep 19/08 I sent it to fix a month ago with xbox repair center. and i got back a core xbox 360 which is cheaper then my Premium I been calling them back from day one.and are saying that I never sent them a Premium but at first they say sorry and that I was going to get my xbox back Premium

Lisa of Ashville AL (07/25/08)
We had problems with the new xbox 360. They call it the red ring of death. Xbox claims they will repair. When they determine you have a problem they give you a ref # and claim they will send an email with a shipping label within 24 hours. We have called a total of 6 times. First we receive the initial email telling us that our shipping label email will follow. So far, no luck. They say this has not happened before.

$400.00 for a product that you can't use. Not to mention the $600.00 in games that are useless without the console.

Joshua of Pittston PA (07/25/08)
my x box overheated and thankfully i had the inscurance on it. they replaced it no questions asked, but refused to let me insure the replacement. sure enough six months later my new replacement x box overheats. they refused to replace it and i have yet to get an answer from microsoft about their faulty product

i am out one x box = 250.00 all my games controllers ect = 380.00 i plan on never buying another microsoft product, including switching from PC to Apple. I have lost all faith in this company

Elijah of Stockton CA (07/24/08)
Here is the letter I sent to their customer service with no reply: I just wanted to voice my extreme displeasure with the quality of the Xbox360 and Microsoft's customer service. I purchased my original Xbox360 just over 2 years ago, and it promptly stopped working about 6 months after that. I returned it to the retailer (I had purchased an extended warranty) and was given a new one (and purchased another extended warranty), which again stopped working after less than a year.

I returned it for a third Xbox360 and purchased a third extended warranty (each extended warranty was $50), and this one again stopped working after about 6 months (the second general hardware failure). I brought it back to the retailer and they said to send it to Microsoft.

I sent the Xbox360 to Microsoft and was sent back a refurbished one which has now stopped working roughly 6 months after I received it. When I contacted Microsoft about the issue, I was told that I would have to pay a service fee of $99 which I think is outrageous after what I have had to deal with.

I have purchased more than $500 in Xbox360 accessories, more than $1500 in games, and wasted countless hours dealing with the faulty systems. The game system sits on a shelf in an air conditioned room and the only physical contact with it is when changing controllers and changing games. It is not moved, abused, or treated poorly in any way shape or form. At the moment, I am on hold with customer service waiting to speak to a supervisor and have been on hold for 33 minutes. This is unacceptable and I will never buy another Microsoft game system again.

Many hours wasted dealing with problem $150 in wasted extended warranties $99 additional to repair a faulty replacement sent to me from Microsoft

Franklin of East Waterboro ME (07/23/08)
I tried to get an xbox repaired by the manufacturer. I've called three times, and after half an hour on the phone each time, they say their system is down and they can't do anything and call back tomorrow.

Can't use xbox.

William of Barrigada OTHER (07/19/08)
so yeah were playing call of duty on line and our 360 starts blinking these redlights....so my brother tells me buy another one. dont waste your time. so we try get it fixed only to find out that microsoft does not make repairs out of GUAM.....what!!!!! what..did my ears decieve me?

loss of 390.00console only... 5 plus games all over 50.00each an extra controller..60.00.....all collecting dust..

Mark of Goose Creek SC (07/18/08)
My X-Box lasted 6 months until the 3 blinding rings started or called the ring of death. I called the Xbox repair line from Microsoft and they aranged for the shipping and I turned it in and waited. After almost two weeks I recieved my xbox back. I connected it and it started up. After 20 seconds it froze and then started displaying the three rings of death.

I called and was very disappointed in the process for repair by microsoft. They bored me with the whole proceedure again and read the entire thing over again like it was my first time. I'm now on number two and I wanted to talk to the suppervisor. They told me that he was in a board meeting and that they wouldn't even talk to me. I feel that this is the last time that I will deal with Microsoft with gaming systems.

I have not been abble to play in over two weeks and another two weeks due to the process that is laid out by microsoft. They even threaten to cut me off due to tampering which I never did to the XBOx. They can say anything and you have no recourse by microsoft. I should have bought a Sony PLay Station. XBOX - stinks its poorly made and we pay for it. I paided over 500 dollars for the thing. I would be happy to recieve 400 back.

Mack of Plano TX (07/18/08)
Called customer service, paid $99 for an extended warranty, sent xbox for repair, returned unrepaired. Called customer service and the following sequence of events occurred within a 50 minute time frame:

Issue: Paid for warranty, did not repair, asked for refund. Call 1 - explain issue, put on hold to consult with support - hold time 3 minutes --DISCONNECTED Call 2 - explain issue, put on hold to consult with support - hold time 5 minutes --DISCONNECTED Call 3 - explain issue, put on hold to consult with support - hold time 5 minutes --DISCONNECTED Call 4 - explain issue, put on hold to consult with support - hold time 29 minutes -- DISCONNECTED The amount of time required to talk to a real person on the Automated system is ridiculous.

$99.00 + tax for $107.17

Kelly of Hinckley MN (07/14/08)
I purchased an xbox 360 less then one year ago, and now has stopped working. My son calls it the 3 rings of death, it means I have basicly spent my hard earned money on a product that should have never been placed on the market. and now I am sure I will have to spend alot of time on figuring out what to do, and how to do it. Along with trying to find the receipts.

I am sick of the high cost of these gaming systems that fail. I should have learned my lesson when I purchased the first xbox system and it failed within 6 months, they did not replace it because I failed to mail in a postcard that came in the box with the xbox. this xbox 360 should be recalled!

Kim of Morrisville NC (07/14/08)
Bought a 360 in august of 2006, sent back due to red ring of death one month later. The company sent me a used, refurbished console which died last week. Microsoft offered to fix the console for $99.

Clinton of Fort Mcmurray OTHER (07/13/08)
I bought an xbox 360 and I got the 3 lights and a bad power supply

I have not been able to use my xbox almost since I had bought it.

Alan of Dallas TX (07/12/08)
Purchased an X-Box 360. In less than two years it has been replaced twice due to system failure.

30 minute phone call each time explaing problem. 4-6 week time period without the product two times in less than two years.

Tammy of Roan Mountain TN (07/07/08)
The game console froze up and I received the Three Red lights. After calling Micosoft customer support of course the they will fix the problem for 99 dollars and even send me a label, so I may ship it for free.

If this is happening often I believe Microsoft should have to recall their faulty games and replace them free.

Jason of Lakeland FL (07/03/08)
My first console worked for about 2 years and then I had the red Ring Issue. They said they would repair it. I was sent a different console. i have had this console for less than a year and the DVD ROM has quit working. The manufactue date on the back of the console shows it is less than one year old but XBOX support said it would cost $99.00 to have repaired.

Angela of Wagga Wagga OTHER (07/03/08)
Well to say the least the xbox 360 is a waste of money and time i have spend many of nights lunch breaks trying to fix my xbox and it just keeps coming up , all the different problms with it or what it could be, so i advice any one that works hard for their money stay away from MICROSOFTS XBOX it is a dissapointment when you work as an apprentice and your wage pays for crap not happy. IF YOU GET E74 virus your xbox is dead and u didnt do it the way microsoft built it itover heats and everything becomes loose

wasted money AND time that should have been spend doing lesure

Linda of East Islip NY (06/27/08)
I bought the Xbox360 when it first came out, and I paid $450.00 for this game console. In less than 6 months it didn't work any longer so I called the repair center and they told me to buy new video cables which I did(another $35.00)and to call them back once I get them. I called them back and I still had the dreaded 3 Red Rings, which meant it was still not working. They said they would get me out a box to return it to them.

Needless to say box didn't come. So I gave them a call and they said oh were sorry your warranty is expired and we can't fix unless you pay $125.00. I told them it was their fault not mine and gave them reference #. So they seen it was a mistake on their part and Microsoft had a big write up in paper about how the Xbox360 was having problems with the 3 Red Rings so they extended everyone warranty (mine included)

Dwight of Brevard NC (06/27/08)
I purchased the XBOX 360 and had it repaired twice for the blinking red light problem. They said the second time they would give me a brand new XBOX 360 but I wrote all the numbers down from the unit and engraved my birthdate secretly on it. When I got it back it wasn't new it was the same one I sent them. Now a few month later I have a blinking blue screen and one green light. The XBOX 360 is useless. Nothing I do will make it work HELP!!!

When I purchased this expensive console XBOX bragged it was the most powerful system on earth....I MEAN PLEASE.

Alex of Walton-On-Thames OTHER (06/25/08)
On the 19th June I bought a Xbox 360 Elite console in UK. It was a present to my visiting nephew who took it back to Israel the same day. On 21st June my nephew unpacked, connected and played with the Xbox. On 22nd June the Xbox stopped working indicating the Ring of Death, i.e. a hardware problem. On 25th June I called UK Xbox support centre and talked to a supervisor, Ms Christie Lake, who told me that in order to serve the console I will have to ship it from and back to Israel on my expense.

This contradicts what I as told in the shop originally; and, in my opinion more importantly, contradicts the Enhanced Warranty Program statement and FAQ as published on 5th July 2007 by a Microsoft Corporate Vice President Mr. Peter Moore. The full statement clearly stated: If a customer has an issue indicated by the three flashing red lights, Microsoft will repair the console free of chargeincluding shippingfor three years from the console's purchase date. Moreover in the FAQ section it also says: Q: Is this effective worldwide? A: Yes, these policies are global. The new policies are now being instituted in our customer service centers around the world, which may take a few days to fully implement.

So far Microsoft Xbox support centre in UK refuse to agree to ship (or bear the potential shipping costs) the console from Israel. Microsoft Israel office keeps on stating that they do not deal with hardware products at all.

260 ($500+) Xbox 360 Elite game console - faulty 33 Xbox additional wireless control - can't be used 50 two xbox games - can't be used =Total 343 (approx. $680)

Glenda of Singleton OTHER (06/23/08)
We purchased a xbox360 a couple of years ago. In May it had three red rings around the normally green power button. My husband tried to open it,couldnt. He left a attempted mark on th emachine. I phoned EB games where I purchased th exbox an dwas told that the 3 red rings was a huge world wide problem with everyone..send it back to microsoft.

I phoned Microsoft they said send it back to them. I sent it. They returned it to me saying it had been tampered with. REFERENCE NUMBER SRX1069580901D I phoned and tried to explain to no avail. I have heard that this was a recall for XBOX 360. Any chance you can help? Thanking you in advance

We now have a machine that doesnt work and a brand new game that has never been played.

David of New Palestine IN (06/22/08)
This past February the credit card for my son's XBox account expired and when my son told me that he wasn't playing the Xbox I decided to not renew the account. This past month he decided that he wanted to start playing the Xbox again so I updated the account with a new credit card number.

Guess what? Microsoft billed me for 2 years on the renewal. When I called their support line the 2nd time (the 1st time their phone system hung up on me) I was told that the one charge of $49.99 was for the renewal for a new year, which I accepted. But the 2nd charge of $49.99 was for the 4 months of INACTIVITY on the account because I didn't call Microsoft to tell them what I was doing with their XBox. The support gentleman also accused me of lying about using the XBox during the February to June timeframe and I asked him How could I use the XBox if the credit card information was not valid and the account was suspended? Mr. Support didn't have an answer and told me that their billing rules were in their Terms and that they could do what ever those Terms said!

I am moving all of my computer products from Microsoft to Open Source vendors. When this next year's XBox renewal period is over I am shipping it to Microsoft with Microsoft as the return address!

John of Tacoma, WA (06/18/08)
My xbox 360 broke down with the stupid three red flashing lights that apperantly many xbox owners have experience. so I called microsoft in april 08 and told them what happened. they sent me a box by ups to send it back to them so they can fix it. so I did.

After three weeks, I got it back and I was excited for it because i've recently purchased three new games for it. when I open the box, the console was in pieces, it was broken, the face wasn't even on, there was no way that i was going to take it back that way, so i called microsoft back and told them the condition that i recieved the xbox back the same day. they took my info and they promised me that i will be getting a new one. so they sent me a new box by fedex and when i got the box i sent it back to them. when i recieved my box back, i open the box, only to find out that it was not repaired, in fact, it was in a worse conditions, this time, the xbox was falling apart. they included a letter stating that it wasn't their fault.

I called them back that same day and spoke with some supervisor, and they said that they coudn't do much because it didn't left their repair center like that, which of course no one knows about that. bottom line, I got off the phone with them and today is 06-18-08 and they stated that they can't do anything for me. even thought they are the ones that chose to sent the xbox throught those delivery providers. so im stock with an broken in pieces xbox, and there is no one willing to fix my problem.

Rosemary of Sahuarita AZ (06/18/08)
I took out a warranty on the X-Box 360 and never received the hard copy warranty. I took the warranty out Dec. 5, 2007 and was charged $52.69 on my credit card. I wrote them a letter March 6, 2008. Called them several times on their 800 # in June 2008. Wrote several Internet complaints to them. Got a response from Steve at escalation Dept. All he said was to write another letter. That was their proceedure.

Paid for a warranty that I never got. So if something goes wrong I have no hard copy.

Lou of Houston TX (06/17/08)
I sent my Xbox 360 in for repair on May 22. UPS says XBOX recieved it on May 24. Here it is 3 weeks or 16 BUSINESS days later - and an XBOX supervisor says that they will be calling me next week - 5 business days later to give me an UPDATE on the status of my xbox - not to give me my repaired or replaced console, but an UPDATE. This make it as least 21 business days.

The website still has a status of waiting to recieve console and the phone reps say they that my case cannot be tracked by the website. They said they would instead be emailing me updates. I've yet to recieve one. They even said that they cannot locate my console. They said that if they don't find it, they'll send a new one. HELLO??? - it's already lost! Send me a freakin' new one already!! This is unacceptable and rediculous.

As a consumer, who has purchsed a number of products, accessories, etc - in promoting XBOX - I'm furious that I did not go Sony Playstation 3. My family wants the console back in a timely matter but we're already passed that. I called to log a complaint to customer service and to request an address to write the company. They said all I could do is speak to them. This company is not offering a way to file a complaint or hold the company accountable. I am under warranty. This is wrong.

Dennis of Lorain OH (06/17/08)
i purchased x-box and had several problems with it. there wanarty and the product is inferior. i recomnend if you are looking for a gaming system do not buy x-box. there is nothing for the poor guy who want to buy his kids a cool toy. microsofts built an product with glithes but wouldn't stand behind it.

Roberta of Concord NC (06/17/08)
I bought my son an Xbox 360 for Christmas. It was getting stuck and not playing games so I sent it in for service on 5/10 through UPS tracking number. According to UPS records they received the console on 5/15/08. We were told it would take 2-3 weeks to fix and return. It has been almost 5 weeks. When we call they have told us many different things for including: it never got there, it has been fixed and returned, it is lost, it is still being fixed, it is done being fixed and is being tested, it is being processed to ship back and they will call in 3-5 business days to give us a new tracking number.

Now it is 10 days later and no phone call. I have called them and they keep promising to call back. Yesterday 6/16/08 I talked with a supervisor named Andreas and he told me the xbox was deemed missing in the service center on 5/26/08 and that he would send us another refurbished xbox that was in new condition the next day and for us to call back and get a tracking number on 6/17.

We called today and the first person told us it was still being fixed, a supervisor finally admitted after I told them I knew it was lost that it was indeed lost and they are looking for it. When I asked when we would receive an xbox back they told us when they found ours. I asked what if they couldn't find ours and they told us that they would send us another one. When I asked when they would stop looking since it was officially deemed missing 3 weeks ago and send us another one he told us he didn't know. I told him I was not going to hang up until I got an answer so he hung up on me. Everyone there seems completely incompetent.

We expected to get our xbox back by my son's birthday so we bought him a new $70 game. June 6th came and went. He was very upset which gets me very upset. I spent a few hundred dollars on games for Christmas and since then and now they are worthless since my console sits in limbo somewhere. I want an xbox and I was hoping to get it soon for my children.

Lisa of Anderson SC (06/15/08)
XBOX 360 is by far the WORST company ever! My son got an XBOX 360 for Christmas 2007. By March 2008, it didn't work anymore. I sent it back and was promised 3 free games for the trouble and expense and wasted time my son and I have gone through because of a console, I feel, Microsoft knew was defective when it left their facility.

Well, here it is June 15, and guess what? No games and now the controller doesn't work either. I got someone on the phone who speaks limited English and can't understand what exactly it is I am asking. She said there was never a case opened in regards to the free games. She basically said I am out of luck. She also said that if I want a replacement controller, I have to send it back at my expense because they do not send you a prepaid shipping envelope. Suprise! I'm sure if I do send it as they requested, then it will mysteriously get lost and they will claim it was never received and won't have to replace it.

If I had to do it all over again, I'd beg my son NOT to get the XBOX 360.

Deanna of Edmonton OTHER (06/15/08)
I purchased an xbox360 for my sons birthday, at no fault to anyone but myself, three days after buying it I fell off a chair taking it out of the closet and it smashed. I had no choice but to return to wal-mart first thing in the morning. I then purchased the xbox360 elite. The same day we took it out of the box, within twenty minutes it froze up. Unsure of the history of the xbox360 I returned to wal-mart where I was told to buy another cooling fan and use both (the bottom fan as well as the back fans) because they tend to heat up. I returned home and once again, less than an hour later it froze up. I went back to wal-mart and was told to buy a laser cleaner which had to be microsofts. I tried this, it worked for one night!

The next morning my kids put their game in the machine only to have a horrible sound come from it and the game cut in a perfect circle. The E71error came on the screen, so I called 1800-4myxbox support, only to be told it was against microsoft policy to give out names of the customer service reps who take calls but was however told it was a common error that had to do with updates, and all it required was to have the sequence button held, and well holding it down push power and wait until the dashboard comes up and it would be okay. Well, I did just that, and yes it did work, for a bit!

After thinking all was well my son and I went back out and repurchased guitar hero three, because the first one was no longer a readable disc (unreadable came on the screen.) While we were purchasing the new game (that cost alot more than the first, because it came with the guitar) we were told of microsofts machine that cleans and repairs all their discs, understanding it works wonders and we should probaly never have issues with xbox games again, and it would easily fix the first game I purchased it. Not such a good idea, because of course we got home tried it on the game, and no it doesn't work!

I called my support number once again this time I spoke to Mark. I was told their was no way to get refunded for the game, and because I opened and used the disc cleaner/repair machine their was nothing they could do because it did in fact turn on. I was already fed up and left well enough alone since my son and his friends were coming on 1 and 1/2 hours and the xbox was still working. Day three, we turn on the xbox and three red lights came on right away. We turned it off then back on and one red light was on and E79error was on my screen.

Of course I called again, but this time the response (from no name!) was were very sorry but we don't refund back money, but if you would like, for $200.00 you can send it to us and we can look at it for you, and if needed because of manufacture defect we can replace it. This is by all means the craziest thing I have ever been told, let alone from a customer service rep!

In turn, because of this total lack of care, and complete greed of this massive company, my son had a horrible birthday plus his birthday money because he spent it on the guitar for his xbox that doesn't work. I'm out not only the $500.00 for the system, but also 4 games (two guitar hero three games) $40.00 in cooling fans, $30.00 for a cleaning/repair machine, $50.00 for gaming points (never used), and I am out of money, with a completely heart broken child! After spending over $800.00 in less than one week (lets not forget the $400.00 on the fist one, in the same week) so actualy over $1200.00, they want me to send them $200.00 more and I just can't! I already have to work alot of extra too make up for the added mishap.

Tyrone of Harwich OTHER (06/14/08)
i have had to send my xbox of to microsoft 2 times in 2 months i phoned them they gave me a email address which didnt work i wont compenshion off of xbox aka microsoft

Jon of Phoenix\ AZ (06/09/08)
i am on my fifth or sixth xbox360 as of march 5th 2008 none of my downloaded content that i payed for has worked on my 360 microsoft said it will take them 30 days to fix we are now in june and it is still not fixed their service is terrible

i payed for an extended warranty now that they seem to be giving away i also paid for all my content that i cant use they refuse to give me any money back

Kyle of Riverside CA (06/07/08)
failed xbox 360, only 6 months old and already got the Red Ring of Death. Also a month before this my hardrive that came with it failed and i lost all my saved data.

Adelle of La Quinta CA (06/06/08)
My husband and I purchased an xbox 360 in 2005 and we have never been able to use it once without it freezing. We have sent it back for repairs 4 or more times and still the same problem exists, we turn it on and put a game in it and freezes.

we have spent hours on the phone with employees that hardly spoke english, we had to pay $100.00 twice for them to fix it (wich they did not). It has been alot of stress and waisted time for the whole process to go through every time we get it back. We are extremely frustrated.

Kris of Riverside CA (06/06/08)
My son bought an XBox 360. We puchased it at Wall Mart with a one year warranty for a total of approximently $400.00. It took only 2 weeks for the system to burn out. We called Microsoft and they said to send it back and they would repair it. This whole process took about a month. Once my son got it back it burned out again within a month. We are now three weeks into the process of shipping the unit back and fourth again. I called Microsoft and asked to just have my son's money refunded and was told that was not Microsoft's policy. When I asked Jerry why there were no refunds - he didn't know. He would not give me his supervisor's name or number only an adress for the Microsoft XBox 360 Legal Group so that I could file a complaint with them.

Since my son's problem with this, I have read about and heard nothing but complaints of the same nature about the XBox 360 from many, many people. This is not only very poor business practice, but frustrating to the kids (or adults) that enjoy playing this kind of electronic game. Isn't there any law concerning this? Shouldn't there be a recall? Class Action law suit anybody?

Kris of Riverside CA (06/06/08)
My son bought an XBox 360. We puchased it at Wall Mart with a one year warranty for a total of approximently $400.00. It took only 2 weeks for the system to burn out. We called Microsoft and they said to send it back and they would repair it. This whole process took about a month.

Once my son got it back it burned out again within a month. We are now three weeks into the process of shipping the unit back and fourth again. I called Microsoft and asked to just have my son's money refunded and was told that was not Microsoft's policy. When I asked Jerry why there were no refunds - he didn't know. He would not give me his supervisor's name or number only an adress for the Microsoft XBox 360 Legal Group so that I could file a complaint with them.

Since my son's problem with this, I have read about and heard nothing but complaints of the same nature about the XBox 360 from many, many people. This is not only very poor business practice, but frustrating to the kids (or adults) that enjoy playing this kind of electronic game. Isn't there any law concerning this? Shouldn't there be a recall? Class Action law suit anybody???? Thanks

Josh of Yemasse SC (06/04/08)
I purchased an X-Box 360 November of 2006, when asked if I would also like to purchase the 2 year service plan I said, yes. Now a little after a year my X-box has quit working and will no longer play my games. I took my console and my receipt showing I had bought the 2 year plan to the store and I was told that there was nothing Walmart could do and that I needed to contact Microsoft because they would handle it. Keep in mind that I was already told the day before to bring in the console with the receipt and they would take care of it.

I contacted Microsoft and they told me that I had to get a new xbox from the place I had recieved the 2 year service plan and that there was nothing they could do about it either beacuse if I was to send it in to them it would cost me over a hundred dollars. Since then I have talked to both Walmart and Microsoft numerous times and they both keep pointing the blame at the other comapny. I am now at a dead end and not sure what to do. Walmart blames Microsoft and Microsoft tells me that it is Walmart. In the end it comes down to I purchased a 2 year service plan and no one wants to take responsibilty for it.

Gas money for the trips back and forth to Walmart. I purchased an 2 year service agreement and now its like its not valid. Been making phone calls after phone calls and it is very frustrating to have bought something and both company's telling you there is nothing that they can do.

Scott of Jacksonville FL (06/03/08)
I sent my XBOX 360 unit in for a second repair. The first repair resulted in a debacle that required me to ship the hard drive, then the console--A process that required me two trips to the FEDEX store, and by my account, 3 hours of phone time with support.

The second issue, the dreaded RRoD, required me to again ship the unit to support. They mailed the unit back to me via fedex, and without ever notifying me the unit was shipped, only for me to call after 3 weeks of no unit and realize that the unit never made it out of the local fedex center. The unit cannot be found by fedex.

After speaking with 5 customer support reps and two supervisors, I was told to take my issue with fedex, even thought it was MS that shipped the unit. I have been without my unit for over a month, for the second time, and MS acts like this is my fault. This is the worst customer experience I have ever encountered. Meanwhile, I am paying for their XBOX Live service. At this time, my unit cannot be located and I have no clear resolution.

I just want other to beware--and not to buy the XBOX 360. The unit is unreliable and the support cannot get any worse.

Deborah of Eden Prairie MN (06/02/08)
My son's x-box stopped working after about 6 months. He called Microsoft and they went over trouble shooting but nothing worked. The X-Box just stopped working. Customer service said the extending warranty only applied to X-Boxes that had 3 red lights. This was not the case with my son's X-Box so they wanted to charge $99 to repair it!! Unbelievable for a $400.00 game that lasts 6 months! I have a case file with our attorney general's office and Microsoft hasn't even responded to the attorney general after 4+ letters.

My son has not had use of the X-Box for over one year. We have spent money on games that are useless with nothing to play them on. I need immediate help on this.

Bruce of Jacksonville FL (05/29/08)
XBOX 360 no longer has video. Only has audio. Console is out of warranty and microsoft is charging $100 fee to repair.

Richard of Northampton OTHER (05/28/08)
I have had my xbox console replaced by Microsoft 9 Times. The last 4 times it has been returned to me untouched in the same box I sent it to them in. I have spoken to an xbox supervisor who said this is not my problem, I only work in a call centre then I rang Microsoft who placed me in a call waiting line for 4 hours then told me that its Xbox's customer support fault and not Microsoft (I thought these are one of the same). 

I purchased an extended warranty and contact the Financial Ombudsman who informed me that they are acting illegally and not honouring my warranty! This is also against trading standards and watchdog have been informed.

Ashley of Lawton OK (05/15/08)
My 360 and everyone I knows 360 breaks they need another recall.This system is not cheap. Theyre making a fortune off repairs because the games are so good people just deal with it and pay for repairs. WE need another PETITION and I dont know how to make a website. Please help Ill sign and Ill tell my news station in my town and broadcast it.

Its breaking us hard workers some of us paid close to 500 or more for the system

Justin of Smyrna DE (05/12/08)
this is the fifth xbox 360 that has gone bad on me. it usually works for about six to eight months then it either crashes or You get the red rings around the power button.

everytime I take it back to the store to replace it they charge $50.00 for the warranty and like clockwork six to eight months later I am back again. I feel that they charge too much money for a defective game system that only lasts a few months. I am sick of running back to the store to get a new one. I am done. I will get a playstation 3. at least they don't try to cheat their customers with defective products.

the game keeps crashing or producing the red ring around the power button.

David of Tecumseh MI (05/07/08)
I owne a xbox 360 and it lasted 16 months before it went bad from overheating. I had no extended warranty and agreed to pay for the repair. I found that they charged my credit card 3 times for the repair and never sent the box to me to ship it for repair. I was so angry I told them to just get all the charges back to my card and that I wasnt getting another repair order until they were. With this I investigated all of the complaints and I decided to try to fix it myself. With a little searching I found out how and did.

Now there are so many players on xbox live that there are constant server issues because the servers cannot handle the demand. Microsoft has sold so many of these defective consoles that they cant keep up with the online player count. If more consoles break at the same time maybe they think it will balance the demand. Now after 6 months of playing the same game online now I keep getting dropped every time I play online. They even asked me to play at a different time of day. I could not believe it. I asked them to send me a playtime schedule. They should add time limits to the disclaimer on the 360 box along with xbox being subject to constant errors.

Christa of Montgomery AL (05/06/08)
My Xbox 360 has the red ring of death.

I can't use the console at times.

David of Camden NJ (05/05/08)
Well I've been a 360 customuer since day 1. I love thier products, but when it comes to service and support from the company i get absolutly nothing in return except a headache, a bigger cell phone bill, and no real answer or solution for my problem.

This will be either my 7th or 8th time trying to get microsoft to fix my system that repeatly is deffective upon arrival. All I get from their end is I must be hooking it up wrong or something???? I've never been thru this much hassle to get my system fix in which clearly microsoft stated its their fault.

During my long and trying time workin with microsoft, I would be on the phone for more than 2hrs a pop and was once transfered to a company in Canada while waiting for a supervisor to answer the phone. Its very fustrating as a cosumer when you can't do anything about a problem that isn't my fault. I've invested a lot of money into this system for microsoft to only brush me off with a different system everytime they send me a broken one. I've tried to be a nice sport about they lack of QA, but enough is enough!

Time, Money, just can't explain unless you know what I mean.

C of Bronx NY (05/05/08)
After 2 yrs my xbox360 got the 3 red rings.Sent it back since it was under warranty and microsoft sent me a replacement console but the power button didn't work, so I sent it back again. they said they repaired it, but it was still dead. called Service again & they said to send the power supply this time, they sent me a new one but the console still didn't turn on.

Now they said to send back the console again and they'll replace it with a 2006 or 2007 model. I have been waiting since 2/26/08 for a working console.

I had just bought 2 games that i can't return now for a full refund.

Ryan of Three Bridges NJ (05/05/08)
Bought an xbox360 from microsoft about a month after it launched in the United States and about a year after using it the box has died. The GPU has fried because the system is prone to overheating. I am not under microsoft's warranty for the 3 red blinking lights so they want me to pay $129 to have it fixed.

This product should have a major recall and we should all receive our money back. This console is a fire hazard since it has known issues of overheating. Please contact me if there is a class action law suit because I would very much like to join up and help in any way I can.

Will of Novato CA (05/04/08)
I had called xbox concerning my three red light issue that seems to be popular. I was told I would get a box with in 5 days in order to send out my broken xbox. 5 days later I called because I had not received a box. They claimed there was a mistake and they gave me a new repair number and sent another box out. I received this one and sent it in to xbox.

Two weeks later I received the xbox only to find that is was still broken. I called back and they said they would send me a new box the next day. This box they claimed would be over nighted. After about three days I called and had not received a box. After speaking with them they claimed they could not close the old repair and this was not allowing them to send another box? I was told I would get a call concerning this with in 3 days.

I called after three days and they seemed to not be aware of what was going on. They kept asking me to call beck 48hours later and when I would I was told I would get a cal back. I never once received a call from any one I had to spend more than 8 full hours with the xbox repair line.

Finally weeks later they said they would send me another box. The box should have arrived yesterday or today. I called back today and was informed that it had been shipped out today. I have been told I would get compensation for this issue but when following up on that they claim nothing is in the notes. AT one point I was sent a game but I cant play it. It was almost a way to taunt me. This is the worst customer service I have ever received.

David of Terre Haute IN (05/03/08)
I believe the Xbox 360 Console is a faulty. I sent my system in for a 2nd repair the middle of April 2008, I received it back on April 21st only to discover that the system they shipped back to me did not work properly. It would not read video game disc, dvd disc or music disc. I called to file another repair order and let them know the problem, and I was told they would ship me a box to return it over night and that it would be repaired in up to 2 buisness days. It also states on the web site at service that once they receive the system it will take up to 2 buisness days to repair or replace the console.

However I am being told now that it will take 2-3 weeks to do so, and that I was both misinformed by Microsoft customer support as well as the Service website. I payed alot of money, that I had to work hard for and save up for months, to get a system. Just to have it malfunction and breakdown for what now is the 3rd time in a year.

I payed just over $420 for this system that I have had to of been without for nearly 2 months of the 1 year I have owned it. Now on its 3rd different repair, and what looks like will be a total of another 3 weeks without it. I feel that Microsoft has taken advantage of not only me but millions of other consumers by selling faulty equipment and having unreliable and unknowlegable customer support. I am very displeased with the way I have been treated and misinformed by there customer support.

Carol of Marietta OH (05/01/08)
X-BOX LIVE SCAM..BEWARE WITH CREDIT CARD INFO I inputed my credit card information into the xbox 360 console of my son. When the option to auto renew every month came up, I chose the NO button. 6 weeks later I noticed on my credit card statement I was charged for another month. I called and asked why, and was told the terms say I needed to call if I wanted to cancell. I asked what purpose the feature to auto renew or not was, and he said How do I know you chose that feature? I was furious, I said, Because I told you I did, and i asked HIM if he was calling me a liar I asked how I could get onto the page where my credit card info was, so I could delete my credit card information, and he said you can't. Just like that!

I said in no uncertain terms were they allowed to use my credit card information anymore. I wanted a refund, but was told the terms say NO REFUND....EVER! I let it go, and vowed to be more careful next time. 2 weeks later I noticed I was charged AGAIN on my credit card for another month. I called and spoke to a lady and she said my son must have re-activated. I said, how can that be when I did not give Microsoft permission? She said my credit card info is there on his console for anyone to use. Again I asked how I could delete my info and she said I cannot. I asked to speak to a supervisor, and she hung up on me! I called AGAIN, and this time supposedly spoke to a supervisor. I asked what is the point of having an auto renewal feature if it is not useable? He said he didn't think there was such a feature, that I was mistaken!

He said he would send in the paper work to have my subscription cancelled, but that it would take 30 to 60 days, and I should phone my credit card company and put a stop to the charges that would sure post before cancellation. I had to file a dispute with MasterCard, as blocking them can only be done by having a new credit card issued, and destroying the existing one! Is this a scam or what.

Extreme emotional consequenses knowing I could not delete my information. Anxiety knowing they could bill me regardless of my insisting they NOT! The strained relationship between my son and I as a result of this scam. The financial burden of paying for 2 more months than we had money for.

Lisa of Perryville AR (05/01/08)
We purchased the xbox360 when it first came out. Within a month the red ring of death appeared, and it quit working. I told my son not to buy another one, just get his money back, but....In the last three months we have had to have 3 separate repairs due to the red ring of death. This means that we have got to use the gaming system less than a month in the last three. This product should be recalled.

We have invested about $1500.00 in this game system and games for it. Each time it has to be repaired we have to take it to an authorized shipper so that we can get a receipt of shipment. Or we can pay 10-15 dollars to have them come pick it up. It cost that much in gas to take it to the ups store.

Luis of Yorktown VA (04/30/08)
My original console (after 1 1/2 years or so) was subjected to the red ring of death. I contacted Microsoft and they had me send the console in for repair. After about 4 weeks I received a replacement console with a different serial number thinking it was a new replacement. It was noisy, hot, and loaded games loudly. I again contacted Microsoft, explaining the issue, they immediately aknowledged the problem and again had me send it in for repairs. It took only two weeks to receive another console with yet another serial number. When I received this one I noticed a crack on the top of the machine that I briefly overlooked due to children not wanting to send yet another console out for repairs, but after a couple month the noise began again. Some coming from the drive loading the game.

My son had a game that played on the console, loaned it to a friend, attempted to play it on our console and received a UNPLAYABLE DISK error. I thought the disk was scratched but he took it back to his friend and it played. He again tried to play it on our console with same results. Then other games that worked before started having this error and my son had to push on the drive for it to read the disk but that was short lived for it would no longer work to read any more disks. For the third time I contacted Microsoft and again sent the console it with the power supply as requested.

Received, yet another refurbished console, no power supply. I contacted Microsoft, livid that I sent in a newer console originally (by the way, on the third console I requested a new replacement but did not get it)and continued to receive refurbished consoles that because they did not suffer from the red ring problem were not subject to the continue 3 year warranty but a 90 day, which means the