Xbox

carlos of bronx, NY June 30, 2009

After 1 yr. of purchase my Xbox stopped working. I took out the extended warranty so I sent it back to Microsoft for repair. They sent back a "refurbished" xbox that wouldn't even turn on. I sent that back and got another refurbished one that got the red rings after a week,I sent that back, got another piece of junk that didn't last a month. 4X it was sent back and now they said the warranty has expired

peter of cuddington, United Kingdom June 30, 2009

I bought an Xbox and the thing just breaks and breaks and breaks. It has now broken four times. It seems everyone I know has had an Xbox break. From sales of goods act "not fit for purpose"!

Dawn of Hilliard, OH June 27, 2009

We purchased an Xbox 360 elite in May 2007, have had to send it in for RROD 2 times, finally ended up switching over to a PS3 since Microsoft only warranties the problem for 3 years, obviously this is an ongoing problem and the units should be RECALLED!

Matt of Vancouver, BC June 24, 2009

I Have owned an xbox 360 for 18 monthes and has all ready "red ringed" twice. Experienced a lot of freezing and cannot complete a number of games as a result.

David of Egglescliffe Village, United Kingdom June 8, 2009

Had the notorious '3 lights of death' on my xbox 360. This happened once before, was repaired, after much stress and arguing that the 360's were not faulty and was assured it was a one off! this was not the case. Eventually microsoft were good enough (very sarcastic tone) to acknowledge the problem and give their consoles 3 years warranty, FROM THE DATE YOU PURCHASED IT not the date it was LAST REPAIRED! this effectively means that a console could break continuously until the warranty runs out, so microsoft can wash their hands of this problem and still maintain face in the public as the were generous enough to given the extended warranty.

there is no way of complaining to microsoft directly in europe. i spoke to a supervisor in germany who assured me that he was as high up as you can go in europe and even if he wanted to there was no way for him to give out free repairs, they have "A strong policy" on this.

Surely sending out defective equipment, denying the existence of a problem and then anyone who had a fix still have had the 3 death lights again, many of them over and over is wrong and illegal (in not familiar on US Law). Examples of these are not hard to find if you google "3 lights of death 360". What can i do to get justice or at least infinite repairs for the 3 lights of death. If this were any other fault i'd gladly pay or buy a new 360 but this is not wear and tear. can't believe there is no government watchdog for this abuse of customer rights!

Pantelis of Hazlet, NJ June 18, 2009

My son's XBOX 360 was sent in for repair. There was a game disc inside called "Call or Duty 4" that I could not remove. I worked with the representative on the phone to try and remove the disc when I was requesting service and we could not remove it. He said no worries tape a paper on the unit stating the game was inside which I did. We received a replacement system not our original system in return and no disc. I have opened a ticket with Microsoft regarding the return of my game disc and have been told that it was not in the system and that nothing can be done. I have made several calls with no success.

Marshall of Lanett, AL June 12, 2009

I bought an xbox 360 and withing 1 month of having it I got 3 red rings. I sent it off to microsoft to have it repaired and they wouldn't repair it because they said it had been opened. I have never opened it nor would i know how to open it.

Robert of Leicester, United Kingdom June 11, 2009

I have an XBOX 360 thats a year and a half old. It started to show E74, thinking it was out of warranty and that I had nothing to loose I had a look and followed advice from the internet for possible cures. While trying to rectify the problem I was advised by a colleague that this was a known problem and had an extended warranty of 3 years so I sent it back.

Microsoft refuse to touch it as I have tampered with it even though I beleive they replace the whole board anyway. Poor customer service. I will be avoiding Microsoft and go to there competitors from now on, I suggest others do the same its the only way they will learn poor customer service is not acceptable, and the phrase 'Its Microsoft policy' cannot be used as a get out for items not fit for purpose.

Beverly of Spring Hill, TN June 1, 2009

I got an xbox gold membership for my son understanding the first month was free and my card would not be billed. It was billed so I cancelled it. My son bought a prepaid card instead and registered it. I found out today my card was charged again. I called customer service to tell them that charge was a mistake. They said if I cancel the credit card it would also cancel the prepaid card. They refused to honor the card my son already paid for since I cancelled the credit card purchase. So they have 49.95 that my son bought this prepaid card with and he has no xbox live.

I spoke with several people who refused to refund the prepaid card as well. i asked why they couldn't just reenter his prepaid number and give his his supscription back (which was 13 months) and they refused. I was on the phone almost 2 hours and no resolution. I would like my son to have his money reimbursed for the prepaid card or credit him with the 13 month subscription he has already paid for. My 15 year old son who worked hard and saved his money was just robbed of it by a multi-billion dollar corporation.

Gower of Columbia, TN June 1, 2009

Purchase an Xbox 360 console less than two years ago and since that time it has broken down 5 times requiring repair in order for it to function again. Now on the 5th time it has broken with an E74 error message Microsoft will not return my calls on getting the repair set up and is giving me the runaround. Microsoft agreed to repair the console for 3 years for this problem but they are trying to avoid honoring this warranty. The Xbox 360 is well known to have major design defects which causes it to fail due to no fault of the consumer. I am seeking my 400.00 back or a new Xbox back. I have spent several thousand dollars on software and hardware for the Xbox 360 including games and microsoft hd-dvd movies. All of this is rendered useless if the xbox is broken with no other means to use them.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Back to the top |

Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2003-2009 ConsumerAffairs.com Inc.  All Rights Reserved.    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.