Xbox

Timika of saint louis, MO November 21, 2009

My husband and I bought a refurbished xbox 360 for out son from gamestop on 11.14.09. When we got home to hook it up the power supply which has 3 prong did not match up with power cord. So we took it back to game stop that same day and they called customer support. They were not very helpful but in the end agreed to send us the equipment since it was a hiccup on their part. They said that it should take 3 to 5 business days to ship. So we should receive it on the 18th or 20th of november.

The manager at gamestop also asked them if they could give us anything for our inconvience and they laughed and said that that was impossible. I have yet to receive the equipment. I called today 11.21.09 and they stated that it was shipped out on 11.17.09. and that I should receive it on the 23rd or 24th of November.

Brian of Hayward, CA November 19, 2009

Buy a 360. Play for Two weeks. Have it E74. Try repair service. Start by simply printing a label = fail... Call support. Drop call 3 times. Deal with non-friendly support team. Attempt walkthrough with printing label = fail. Label will be shipped to me. Wait more than one week for label to be shipped to me. Furbish my own box out of my own time to send back. Drive to UPS store. Wait more than three weeks. Get xbox returned... with a letter. "EXCLUSIONS FROM LIMITED WARRANTY." = xbox not repaired = fail. Write threatening emails. Deal with a team of morons. Xbox 360 = FAIL.

Lynne of Ashville, OH November 16, 2009

I bought an xbox 360 December 2008 for my son as a Christmas gift. We had to exchange it in January as it did not work and was within 30 days of purchase. He had to send it for repairs July 2008. He has had numerous problems with it reading discs since that time and has made may calls to support. The xbox finally will not ready any discs as of yesterday and was told he was out of warranty. I am very unhappy with this gaming system as my son is too. I will purchase another system for him but not this. I've looked online to file a complaint with Microsoft as if they would care, but can't seem to find where to send it.

Linda of San Diego, CA November 16, 2009

Xbox 360 elite "resident evil" edition was sent in for repairs under warrenty on 10/11. Two weeks later, we recieved an xbox 360 Pro. On 10/31 we returned the Pro (at the direction of Xbox) and was told, once they recieved it, ours would be shipped. Many, many calls later and we still have no idea when or if ours will be returned. Evidently, they can not find the original console and do not have a "resident evil" edition to replace it. This company is terrible.

Tobie of Barberton, South Africa November 15, 2009

I purchased my first Xbox in October 2007. Directly after buying the XBox, I had to return it to the store, and have it exchanged, as the CD tray did not open. The exchanged concole(also a ne console taken out of the packaging in the store) also started giving problems similar to the problem I now have, and after alot of fighting and hassles, it was exchanged - once again a new console was taken out of the packaging and given to me. In October this year, I again started having problems with the Xbox, such as the disk being unreadable, freezing, messages saying the disk must be cleaned, etc. When reporting in to XBOX in South Africa, they said that they are not going to exchange the console, due to the fact that the Warranty exceeding the 12 months or 90 days, which ever is applicable.

Now the problem with this is that I am expected to pay more than 1000ZAR to receive a new console. According to me all new consoles carry a 12 month warranty, which means that when the new console was received from the stores where purchased, and please note, this is not a refurbished console, on the 10th of December 2008, it means that the warranty should only expire on the 10th of December 2009. The Xbox returned to Xbox was not returned, and no refurbished console was received in its place. The new console received was taken out of its packaging in the store, and handed over (now correct me if I am wrong, but someone else would have bought the same console) the serial numbers clearly differs, and this should in itself tell Xbox that it is not refurbished, and therefore cancells out the 90day warranty.

The same principle applies when purchasing a car, and the car is exchanged within its warranty period because of major problems, now after it is exchaneged with a new model, and the same thing happens again, WHO'S LOST IS IT!! Why make #@^ if it keeps breaking!!!!! I would like to have the console exchanged or my money back. This is rediculous, and if you ask me Microsoft should have rather left stuff like this to the pro's who manufacture playstations, as I had a playstation for years, and never had a problem.

kris of carrollton, GA November 14, 2009

xbox support blocked my email

Morgan of Mill Valley, CA November 14, 2009

I purchased an Xbox 360 from a Toysrus store a year and a half ago. I also purchased a protection plan for 2 years. This has been the third time in 6 months my Xbox has overheated. Toysrus customer service has been very unhelpful with the process, and they have had me ship the product to the same place twice.

kris of carrollton , GA November 13, 2009

my wife bought me a xbox 360 for my birthday in Feb of 2008. 13 months later i get the e74 error, not the ring of light, just one light. i call them up and they sent me a box to return my console back to them to get fixed. when i recieved my console back in june of '09 it wasnt my original console, it was a refurbished console. 4-1/2 months later in October it started not reading discs(i put the game or dvd in and tells me open tray) i email them my problem and tell me to call tech support because they cant look up the warranty info where they are at. so, i call and they tell me that my 90 day warranty expired in Sept, which i knew that. so then i told them that it was B.S. that they wont fix this console(which was not the original one i bought) so in reality, the console i have didnt even last for 5 months. the tech support guy kept trying to tell me to pay the 100 or so dollars to fix it and i would get an extra year of warranty.

after awile of getting nowhere i just hung up on him. i called back the next day to file a complaint and the guy told me "you can at your own discretion" and the way he said was like he didnt give a dam. i told him that its messed up that microsoft knows about the hardware problem but only warranties the e74 or the ring of light not the hard drive. then he goes on to tell me that millions of people have a great experience and have no problems with their consoles. i then asked him, how about the handful that do have problems with theirs. then he told me that if the console is out of warranty than i will have to pay for it.

so i told him that microsoft just lost, what was, a loyal customer and i was going to slander the hell out of microsoft and tell everybody who i know or dont know not to purchase a xbox360 and im going to tell them about my problem about getting screwed by them. their customer loyal aint worth a s#T just like their 360's. i just lost 300 for the console that just lights up and around 800 in games that i cant use. i also told him that i still have my PS2 and out of 7-8 yrs NEVER and i mean NEVER had 1 problem with it and it is still hooked up in my kids room. if i were to have had this xbox for atleast 3yrs then yes i wouldnt have a problem paying for it but not 2 times in 1-1/2 yrs. what kind of dam quality is that. that dude on the phone didnt give a dam about anything i was saying. he just told me "you can make a complaint at my own discretion"

Michael of St.Petersburg, FL November 13, 2009

I sent my sons xbox 360 in for a warranty repair about 13 days ago (Fri 10/30/2009 5:54 PM) and the xbox that was returned to me was not only a different unit, it was an older unit. The unit I sent in was manufactured nov-dec 2007, and the console they sent back was a may 2006. My concern is that I am receiving mdse. that is appreciably older than what I sent in. I don't want someone elses abused reworked console, and I refuse to accept this (I will not even plug it in, I have repackaged the console to ship back). The customer support people kept changing their story and would not address my concerns. This is nothing more than a bait and switch which Microsoft cannot be allowed to continue.

I ask you, if you took your car to the dealership for repairs and the car they tried to return to you is a higher mileage older car! This console is one of the few tech items that everyone in our family can enjoy. The console does not get used excessively, and considering that I am recently unemployed and my wife just had surgery (c-section...its a boy!!), we cannot afford to just throw away items that cost hundreds of dollars to replace (close to 800 if you count game replacement). I don't believe that I will ever purchase another microsoft product if I can help it, and I am not looking for a free handout from Microsoft. I am not even complaining that they want to "swap" consoles because they say mine is "unrepairable" as the CSR claimed(lie- there are repair kits sold online for the problem I sent my console in for). All I want is my console repaired properly, or if they insist on swapping consoles then swap out with a console of similar or newer age. (This is the 4th time I have had a console crap out on me)

Carmen of battle creek , MI November 12, 2009

My husband and I purchased an xbox360 for our family as a christmas gift in 2006 for 400.00. Two weeks after opening it, we got the infamous "red ring of death". We were able to take it back to the store we bought it at, and exchange it, thankfully. About 6 months ago it quits reading disks. So we call xbox support and they tell us that for 100.00 (it is out of warranty) they will repair it. We ended up using a disc cleaner, which worked...temporarily. So, now it won't read discs, and it shuts down all by itself. It won't even play the demo games. I didn't expect to drop 400.00 on a gaming system that hasn't even lasted 3 years.

I have contacted xbox support, questioning why it is my responsibility to pay for a manufacturing defect. They directed me to Microsoft, where I talked to "Glen" who apparently is in "upper management." Glen told me that he expects the lens to go bad in the xbox360, and that for 100.00 I can get that fixed with an additional 1 year warranty. I then have the option to buy 2 more years for a mere 25.00 per year. So basically, I have had this xbox for almost 3 years, add 3 more years under warranty, and I will have paid a total of about 600.00. That's 100.00 per year. Are you kidding me? Microsoft actually thinks that that is acceptable? Why don't they get off their butts and actually make a system that isn't faulty? I can't believe that they expect consumers to constantly foot the bill for their mistakes, and I can't believe that consumers continue to buy their crap. I will never purchase another gaming system thru Microsoft again. I am livid. Please help spread the word about not buying xbox360's. Boo Microsoft.

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