Xbox

My Xbox 360 controller ran out of battery. No big deal. I thought I would just throw in a couple of Duracell batteries in and it will keep playing. Well, with Duracell batteries in, it will not work. Upon holding a certain button and letting go, the controller will just shut off on you. The batteries are brand new and it's also not the controller because when I put Energizer in, it works just fine. If you could look at it later on, it would help a lot.

I have been a loyal Xbox Live subscriber for the better part of a decade. While attempting to recover my account via the Xbox Live Support due to the fact that the Xbox Hard Drive had become defective, I have been confronted with nothing but ignorance, arrogance and rudeness. They are continuing to charge my card even though I can't get access to the account while at the same time they say they can't see the account by looking up the card number that is currently being charged.

This is theft. I am disputing the charges but that simply is not enough. In a time where money issues are prevalent, companies need to treat their loyal consumers with respect. I work in retail, selling things for Microsoft and other electronic companies and can say that I will strongly recommend that no one purchase any of their products. I will do everything in my power to protect people from the absolute horrid state of Microsoft's consumer support by recommending they never let Microsoft see a penny of their money.

It is getting ridiculous, the amount of people who can mod the rules. I pay good money to buy games and play online and for my efforts, the cheaters are ruining the experience. When is Microsoft going to fix the problem or are the honest people going to be forced to switch gaming systems completely? I would appreciate a response please. My e-mail is **. Thank you for your time.

Xbox support is useless - I got banned for a day for having a swear word in my Xbox profile which goes against the so called Xbox code of conduct, which is fair enough. So I go to the website and go to support chat to talk to a member of the support team. The first person doesn't talk at all probably because I told them straight away how useless support was. I leave, join again and get the same person. They don't talk again so I stay there for 20 minutes and guess what, still no word from her.

So I leave again and join back. This time, I get another person called Kelly. I tell her about the last woman and how she wouldn't help or talk. Kelly says, I understand blah, blah, blah. Then I ask who do I get in contact with to complain about Xbox and Xbox support members seeing as I pay good money for accounts and stuff when no one helps me. She says I can only leave feedback. I say I don't want to leave a feedback. I want to talk to Xbox's complaints department or get info on an ombudsman or other company who can help me out with my complaints. She wouldn't tell me. She starts to be arrogant and just ends the chat for no reason. By this time, I'm fuming.

So I join again and this time, I get an Amanda. She puts me through to a supervisor because she can tell I'm frustrated because she reads the last chat I had with Kelly. I tell the so called supervisor that I bet he will just do the same thing. They did say they can't help, then say "do you have another questions". I say, "Can you guys just answer the one question I wanted answered in the first place. Who do I go to complain about Xbox and Xbox live support? Do you not have a complaints department?" Then the supervisor goes, "Seeing as I can't help you, I might have to terminate the conversation."

What a bunch of arrogant knobs. They don't care and nothing got fixed. Looks like Xbox doesn't like people complaining about them. How do they get away with this? They are a company who should be held accountable for even the littlest complaints. So after 2 hours, no problems fixed, no help given and just me here writing this angry tirade. What a joke they are.

When trying to activate a 3-month prepaid subscription charge to Xbox Live, the company charged me for an automatic one-year renewal. When I called customer service, they stated that there was nothing they could do to help me resolve this issue. When entering a prepaid card, you must enter a credit card number in order for it to activate. Beware of this when you are purchasing prepaid cards. The company can still charge your credit card, then offer no help to resolve the issue. I told XBox Live that I absolutely do not want this service or agree to having it, still they charged me for a year's subscription.

I have had an Xbox 360 for 3 years and it does not play games or movies. I'm very, very pissed off! I'm getting very skeptical about Microsoft. From all these complaints, something tells me Xbox won't help me. My cousin's Xbox has lasted longer than mine and I have done everything in my power to fix it. I'm at the point where I will march into their building and raise hell. If a company wants to go far to fix the complaints and have a good reputation, so far in a lot of people's mind it has a "**" of a reputation. I'm sad that I have to say this, but Microsoft has just lost a very valuable customer.

I remember when I begged my parents to get me an Xbox. Now I regret even thinking about it. I'm so disappointed in Microsoft, I thought they would treat me right. Something tells me the email I sent will not make a difference. I do not want to spend $200.00 on a repair that will do nothing. I sit here and only wish my parents didn't pay top dollar for this piece of crap. Microsoft, I hope you read this message because I'm telling everyone that your systems remind me of a landfill because it's a piece of garbage. You have lost a number amount of customers. Soon, you will be begging for us back. I am not the only one done with the ** you guys have caused.

You can "talk the talk, but not walk the walk". I'm not going to bother selling it instead, it will be my new target for hockey. This is a very upset Microsoft owner signing out. To all you people with complaints to Microsoft, I understand your stress. This is ** signing out.

For no apparent reason, my Xbox 360 Slim stopped playing games. It won't read the discs. I phoned Microsoft and they picked it up for repair, but it was returned to me with a letter saying my console has been "tampered" and breached their terms of use. I spent weeks communicating with their escalation department because it has never been opened or tampered with and I've owned it since new. When it was returned after being sent for repair, it came back completely broke and showed a red flashing light on the front. After numerous emails and telephone calls, they eventually agreed to pick it back up for repair.

Unfortunately, when it was returned, it was still broken and not reading discs. I emailed them again and was told that they had returned it to its previous state, but they are not in the position to fix this due to the void in the warranty and terms of use. I have not tampered with my console and the security seal is still intact, but they are unwilling to fix my console because it has been marked as tampered by their server center. I would appreciate any advice as I don't know what I can do. Thanks.

Auto-renewal dispute: I first noticed the $69 charge on my Discover card in October 2011 for an Xbox, which I don't own and never have. I called Discover, and they said I needed to speak with Microsoft Xbox live to resolve this dispute. I immediately called Xbox, and they informed me that the account was set up by my son (who no longer owns the Xbox and hasn't for over a year). I asked to cancel the account, but they wouldn't let me, since I didn't know the 4 digits of the credit card used to set up the account.

The card was stolen >2 years ago, and the account was replaced with a new number. Somehow Xbox was able to get money out of my new account and continued to renew for the past 2-3 years. Repeated calls to Xbox led to the same conclusion--they can't stop the subscription without the last 4 digits of a credit card that doesn't exist anymore.

After 3 months of protesting the charge with Discover (always denied, by the way), they finally sent me the account info for the Xbox. I called Xbox and cancelled, but they "cannot" refund my money for this year or any other. Ridiculous! They can weasel into my account for 3 years and steal money without any notification other than 1 line on my credit card statement, and then, they have the audacity to say "No refunds"!

I bought 2 months of Xbox Live for $2. I only wanted those 2 months and when that time was up, I would cancel on the Xbox website. But when I went to cancel, the website was down and the deal was no longer. So it charged me $20 for another 2 months. I contacted the Xbox's "support" team and they told me to go to my account settings and turn auto-renewal off when it was clearly too late.

I felt ripped off by Microsoft. Xbox live has charged our account for a monthly subscription of $9.99 a month and I canceled it and they are still charging my credit card.

I've told the so called customer support that the Xbox 360 that they have sold me needs constant updates and that being a disabled vet on a fixed income does not give me the ability to afford internet to maintain their product. I've found nothing in the owner's manual that says so! No, this device runs slow and at times locks up and while writing them an e-mail about it, I was kicked out! Who the hell are these people? Please help. All the stupid customer reps say is, "I'm so sorry for your inconvenience." What the hell is that? I know what it's not. It's not a download!

On December 24, 2011, I got on my Xbox to see that I had 8,000 Microsoft points, when I should have had my 1,600 I just got, and my gamer tag was **, when it should have been **. I had been hacked, and money came out of my dad's PayPal and debit card. When I contacted Microsoft, they said they would investigate. One month later, they put the money back, but deleted my account permanently.

Angry, I called Microsoft and listened to crappy music for an hour. When they answered, they said someone tried to hack it again, but instead of catching them, they decided to delete the account, so they couldn't do it anymore (which totally defeated the purpose of even investigating). I now have a new account, and I am stuck with it until it probably gets hacked too. If Microsoft cared, they would get real agents to work, and not lazy ones who let hackers get away, and end up punishing the victims.

Billing - I have Xbox live and somehow, magically, my account was automatically renewed for $99.99. I called to disconnect in January and they said they would cancel the subscription. I got my Visa statement and they billed me in February. I called 2 days after receiving my bill and conveniently, they said they can't cancel this year because it is too late nor will they charge me for the time used and cancel the rest. My email address is not recognized even though I checked with the agent and it is correct, therefore, I cannot access my account online to cancel.

I don't see any reason why it should take so many Microsoft Points to change your gamertag! 800 points is more than most avatar items cost and some people can't afford to pay for points.

I know this doesn't concern Xbox Live as they have no role in helping to change your password for windows live but I forgot my password (my fault) and resorted to the original website to change it. This didn't help as when they told me they had sent me an email (and I checked for one) no Windows Live related emails actually appeared for a couple of days (and still haven't now).

I even contacted customer support and even filled out a form but still nothing. There is no option on the Xbox Dashboard to change your password without having to remember your old one first so I'm stuck playing single player on my games.

On December 24, I awoke to my Xbox telling my Xbox Live account was accessed from another Xbox. I immediately check my Microsoft points to find they have been spending, so I immediately called Xbox Live to take care of this. I called several times and finally today, on February 20th, they basically in a nut shell tell me that my account wasn't accessed from another Xbox and that all my points that were stolen won't be given back. This company is one of the worse companies I've ever dealt with my ** was stolen and they refuse to help me and claim that no wrong has been done when it has been. They practically accused me of using the points when I didn't.

Okay, I started playing the PS3 after everyone said it was better than the Xbox 360, but I never believed them. But now that I know you need a Gold Membership Card to play online for the Xbox 360 and you get to play the PS3 online, for free. I said, "How could someone not take the PS3 over the Xbox 360?" I've been playing the Xbox 360 for years and I want to have fun without thinking the PS3 could have been more fun. So, if you could make one or more slight changes to the Xbox 360 about the Membership Cards, I and my friends would leave this problem. Thank you!

I bought a new Xbox for Christmas and every disc I put in it gets a ring on it and then the disc can not be read. The first game I bout had dents in it, and now the store will not take it back.

Checking my bank one day, I saw $150 worth of Xbox live purchases that same day. These were not legitimate purchases. I contacted Microsoft, and using my credit card details, they tracked down the accounts that had committed the credit card fraud, which were '**' and '**' or '**'. After more than 30 minutes, Microsoft's billing guy managed to remove the credit card details from those accounts. Here is the good part, when I asked if they were going to put the ban hammer on those accounts, lock them or anything, they replied "no". I asked them why they were not going to block or ban the accounts, or what they even did to stop those users from simply entering those same credit card details again, and making more fraudulent charges. Microsoft's response was "they could just charge your credit card again using a different account, so we are not going to bother to take any action against these accounts, who we know committed credit card fraud. Contact your bank and issue a charge back".

No **! People over at Microsoft are total geniuses. I asked to be escalated to their security team, and they refused, because my own account had not been hacked. They only escalate to security, if your account has been hacked. In other words, their "security team" is a "password reset team" that they probably are paying $8-$10 per hour. That is absolute incompetence from Microsoft. I can't wait until another company who actually gives a ** takes a bite out of their **. I will support their competitors 100 percent. I don't believe incompetence deserves any reward, and Microsoft is incompetent by design.

They are totally pathetic. I hope whatever exploits are being used to get the Xbox live users CC information propagates, and spreads everywhere. I would like to see MS go down in flames, when their embarrassing ** hat stupidity gains more and more public attention. Way to fail, Microsoft. Just keep pushing the button, you thoughtless morons.

I have spent on the phone with Xbox, 7 or plus hours trying resolve an issue so my son can play his Christmas present. The issue came about to lock the account because I complained my bank account was negative -279 dollars because a five year old purchased games that said "Unlock," not buy. I called Xbox and they said it would take 3-5 days to resolve this issue and they would also have someone call me back in two days.

A few weeks later, I had to call back. Nothing had been fixed nor had I had a call back. I had a chat open and an agent on the phone. One said I had to go through a process again, and the other said by chat that she could unlock it. The chat lady was awesome at what she was doing and tried her hardest to resolve the issue so my son could play his Christmas present.

Valentine's day is here. It is my birthday today. I bought my son a prepaid card. He wanted a game. Guess what happened again? He can't play his game. It was the same error message. I called and chatted to the Xbox reps again. I asked for the supervisor several times and got Jeff after one agent could not figure out what to do, and the other refused to unlock it or send me somewhere to fix this over a month long issue.

Jeff was rude and didn't help a bit. He refused several times to connect me in any way to his boss or anyone else. He will write notes of lies, I am sure. I asked for my note he was writing. He refused to do that as well. I am here, on my birthday, over a hour on the phone, with no help for the Xbox live service I pay for monthly. I never received my credits for the trouble I had from before which on chat. I am completely disgusted with Xbox and my son is so upset. He loves Xbox only because his friends play these games. I sure wish my child liked Play Station 3. Play Station 3 is good business, but the kids want Halo. Please, PS, come up with games cheap and take our kids back to a better business place where they care how you feel, don't steal your money, and don't refuse to talk or solve a problem for over a month.

I am sick of Microsoft, period. Mark my words, Microsoft. Save your money, because as soon as another company has something better to offer, all those unhappy customers who stay because they have no choice are gone! You have to be thankful to the people paying you the money to have you where you are. Monopoly will not last forever, you crooked skanks of a business. I am not happy at all. I intend to expose complaints everywhere and find new ones to go with it. I am **.

It is amazing the amount of people whose Xbox live accounts are getting hacked. I don't feel so bad now. My account was hacked last September, and my account was locked and the issue was investigated and it was determined that it was hacked and I would get a refund of $81. Microsoft gave me two months of live for $1.00. I was told it would be 30 business days, and my bank tried to get the money returned but were refused twice by Microsoft. I called them back and my Xbox had suffered the red ring of death as well. So I not only asked them the status (and this was right before Christmas), but to also put my live account on hold. It is now February and still I haven't got a refund. I just got a notice that my Xbox live account was up for renewal. The PlayStation network got hammered for having accounts hacked. I am surprised that nothing has happened with Xbox. There is definitely a problem here.

My old Xbox broke, so I got a new one, and I transferred all of my old information back to my new one, and I needed to have a license transfer done to tell them I have the right to play the download content. I was right in the middle of doing that, and the internet shot off, so I turned it back on, and when I tried doing it again, I had to wait 6 months before I could do it again, so I called Microsoft, and asked for a renewed license, and they would put it in an email, and send it to me. It's been 2 months, and still nothing.

Jan 12th - I get a call from someone stating they needed an alternate email address, I gave them **

Jan 23rd - I called back, agent 4 says that the person who called me on the 12th, took down my alternate email address wrong, wrote '.xom' instead of '.com'. Spoke with supervisor 2 and he said they cannot do anything but 'red flagged' the case. Agent 4 had previously expressed that when cases are written down wrong, they get placed on a 'back burner'. Supervisor 2 confirms this behavior.

Jan 30th - I called back... no updates on my case. Supervisor 3 offered a 30 day token... I asked why the didn't the other supervisors do that, she stated ,they could but can only do so when an account was locked... my account has been locked since Jan 2nd. She also stated that nowhere in the case was marked that someone wrote down the wrong email address. Said, I need to call back after 30 days (Feb 3rd) to re-escalate and that Xbox Live Support can only re-escalate after a case has been opened for 30 days. I just requested to cancel my account... it cannot be cancelled when it is locked.

My son tried to purchase Xbox LIVE for a month for one pound. Microsoft then took a pound for admin purposes. When I phoned, I was told that the admin fee would be returned within 72 hours. This was on the 24th January 2012. As of today, 30 January 2012, still no money back. When I rang to complain again, I was told it now takes 30 days to refund my money back. As I appreciate, it is a very small amount of money, it is still not the point. They are quick enough to take it so be just as quick to give it back. If I get no joy with a little goodwill gesture, then I will have no option to take to trading standards. I bet there's a lot of other customers that don't realize that they are not doing this and in my eyes it is nothing less than theft and fraud on their company. I am not happy at all and await their reply.

I have been suspended from X-Box Live for life. You be the judge if the punishment fits the unknowing crime. A friend of mine asked me to send out a message "If you want to join a mod lobby contact (his user name). Thinking I am a good guy and helping out a friend, I did send out the message to a few people. I never went into the lobby and never intentionally broke any ToS and CoC rules. I only did this action for one day. The reason the forum said I was permanently banned was because I sent out that message and played with that friend (legally). I never entered a mod lobby and only played with him legally. Here is their quote, "Reason: This account was offering modded lobbies to other users". Yes I am guilty of this and unfortunately did not realize this was against CoC rules. However I have read through their Code of Conduct and Terms of Use and this act is never talked about. I would understand that a temporary suspension with an explanation of my actions is a good punishment for a first time offender. But a permanent ban seems a little extreme in my opinion. Not to mention they took my remaining months on X-Box Live I paid for and also took my remaining Microsoft points. This is just highway robbery. I get the suspension whether or not I agree with it, but stealing my $?

I then went back to them asking if they could reconsider the permanent suspension, they then responded with a conflicting reason which was something I did not do. They said, "Your account was permanently suspended for system tampering". This did not answer my question on reconsidering my permanent suspension. I notified them that I did not do this act and it conflicts with their first reason. They responded with, "We have deleted this post as you either already have a post awaiting moderation, or have previously received a response on this issue". Wow unbelievable! They refuse to answer my question directly. I then asked them to give me a phone number, e-mail address or a way to contact someone. Instead of giving me this information they responded with and I quote, "You have been answered. If you continue to post regarding this issue, further action will be taken". Right after that message I never responded to their threat and figured them to be thieves, unprofessional and decided to move on. To my amazement on the very next day I get another suspension saying, "This email is to notify you that your X-box Live account privileges have been permanently suspended due to inappropriate game play and/or system abuse. These actions have been determined to be severe, repeated, and/or excessive. The conduct that caused this suspension may include, but is not limited to: Exploiting game bugs or glitches, Network interference, Player feedback abuse, Complaint abuse, Console tampering".

My guess is this is for the player feedback abuse because I asked so many questions and because I did not do any of the others listed. So I guess I have been permanently banned twice. How can they take further action when I did not continue to post regarding this issue? Or are they responding with a third reason which conflicts with the first two? I would think that player feedback abuse is complaining on another player falsely. So what I have learned is XBox live is out of control, unreasonable, thieves, unprofessional and are acting like the mafia. Once again what I have been banned for life, had money taken from me is not listed in their Terms of Use nor their Code of Conduct. I have also posted this entire message on their open forums page and they removed it the same day so no one could see it.

On January 3, 2012, I purchased a 12-month Xbox Live Prepaid code from my local BJ's. I went home that night and tried to redeem the code to play online. I received an error message saying, "the code has already been used." I had friends over so I paid for a 1-month pass and planned to deal with the problem the next day.

January 4, 2012, I called Xbox support and informed me of the issue. After troubleshooting, the support told me my case would be escalated and gave me a reference number. My console and computer state that the code is consumed, but Xbox tells me that the code is activated but has yet to be used. The escalation should result in the team voiding the code I have and issuing me a new one of equal value and should take 3-5 business days and afterwards, they will email me with the solution.

I called back January 11, 2012, wondering what is going on with the escalation because I have yet to receive any information about my problem. The support told me that he will re-escalate the issue, and I should call back in another 3-5 business days.

January 19, 2012, there was no progress on my issue. I called support, they told me that it will re-re-escalated, I should call back in 3-5 business days. The same spiel.

January 26, 2012, I feel like constant deja vu. I called Xbox support and engaged in an hour long conversation. Apparently the escalation was sent back down and showed "resolved". However, I tried my code and still get the same error message. I'm furious. The only upside was that this representative gave me valuable advise and we tried some more troubleshooting. I talked to a supervisor who was pretty hopeful of the troubleshoot which got my hopes up. The troubleshoot couldn't be finished because Xbox.com went down, so I said I would call back tomorrow to fix it.

January 27, 2012, I called Xbox to finish the deed. This call made me angry because the woman on the phone was very rude and failed to read my whole file on what was going on, so I enjoyed 15 minutes of the same questions I had the day before. She failed to understand that this is a one-week-short-of-a-month process that should have been resolved in 3-5 business days. Anyhow, the troubleshoot failed to work which really surprised me. Not. She then told me that she'll have to escalate the issue.

My 1-month subscription ends next Saturday February 4, 2012. I have been dealing with this issue for almost a month. I cannot understand why I have gone through so many escalations of the same problem. The resolution shouldn't take a month. I am a patient person, but now I feel wronged. The most frustrating part is the escalation team (tier 2) is completely separate from the phone support (tier 1). The only way they communicate is by interdepartmental files. There is no option where I just talk to the escalation team directly. I just want to get this fixed so I can continue gaming.

I realized recently that my "gamertag" is revealing of my personal information, so I contacted customer service to change it because it was violating the code of conduct. I do not have the money to be able to afford to buy points to change it. Six agents later and I finally got through to someone higher up. What did they do? They denied my request. So I replied to the email they sent asking why I was denied. What did they do? They put the original denied request message in italics and bolder certain areas of it. Customer service agents at Microsoft are either heartless robots or bumbling idiots that waste your time. If you have a problem, fix it on your own. Microsoft will not help you unless you get extremely lucky and talk to one of the few agents that will actually help you.

I was playing Forza on my Xbox and it messed up my saved game. I had to go get my old saved game off my husband's Xbox and then it pops up and says I have cheated, which is total ** and I would like it fixed. I can even have my husband and my mother-in-law back me up that I haven't cheated. I'm just a little aggravated.

I had purchased an Xbox on November 17th of 2011. At that time I also purchased the game "Halo: Reach". On December 17th, my son was playing the game and an error popped up saying the disc could not be read and needed to be cleaned. He called for me and I came and ejected the disc, since the Xbox is on top of a fireplace mantel and is out of his reach. When I ejected the disc, there was a perfect circle grooved right into the disc at about the halfway point.

I immediately contacted Xbox support and spoke to a representative via chat support. I was told that the game could be replaced for $15. I told him that it wasn't my fault the game was damaged. It was mounted per the instructions and is on a stable surface that can't be moved since the mantel is mounted to the wall of my brick home. He told me he couldn't waive the fee and gave me a number to call.

I called that number and spoke to a member of customer service and was informed that the cost was not $15 but $20. I asked to speak to a manager. The manager that I spoke tried to assist me. He informed me, and I quote, "When you stand the game console vertical, the discs are prone to get damaged." This is far fetched since even the picture on the box that the console comes in has the console standing vertical. After one hour on the phone this manager agreed to replace it for free but stated he had to follow protocol and escalate it for approval. He told me he would call me back in 3 days.

Seven days later, after not receiving a call, I called the support number back. I then talked to another manager who informed me the escalation was denied and that I would have to pay the $20 if I wanted to have my game replaced. Finally, after several rounds with this manager, I agreed to pay the $20 so that my son could have his game that he enjoyed playing.

I mailed the disc back to their location, serviced by a company called Flextronics in Texas. I did this December 19th. It is now the 19th of January and when I go to check the status of my ticket I see that the service center is "Still waiting on accessory." I have spoken to two support members over the last 2 days and I am getting nothing but apologies. If they really wanted to treat me right as a customer, they would take action not just say they are sorry. Now I am out a game and out my $20. Unless, they ship me a game which from the looks of things isn't going to happen.

My son turned on his Xbox yesterday, Jan. 10th and it informed him that his account was banned. I contacted them and they stated that his avatar's skin was green so he was permanently banned. My son turned on his xbox yesterday, Jan. 10th and it informed him that his account was banned. I contacted them and they stated that his avatar's skin was green so he was permanently banned. He never changed it and even when looking on the Xbox, it was normal.

Looking on the xbox live website, it was green. Someone must have hacked into it and changed it but only on the website somehow. The account profile is now banned and I'm out $60 because the account was paid through until 7/12 and they tell you that all fees paid and points are confiscated. You cannot even dispute anything they say. They just delete your post if you respond to their judgement. I had to pay another $60 to start a new profile. What a poor business ethic. This is my second Xbox and I will not be buying another.

On Friday, October 14, 2011 at 9:45 am, I received two emails from Xbox saying that I had purchased 10000 Microsoft Points from them. I immediately checked my account and was able to see 10000 quickly decrease to 7563 Microsoft Points as I called their support office. A woman named Gwen answered. She helped me get through the process of getting my case investigated and told me that it would take up to 30 days for the investigation to be completed. In the process of this investigation, I had to change my email and password for my Xbox Live account and had to have my account suspended until the investigation could be completed.

On Friday, November 4, 2011, I received an email from The Xbox Live Customer Investigations Team saying that the investigation had been completed and they outlined the steps I needed to take to have everything secured on my side. I had to change my Live password, recover my Xbox account on my console, check my account to make sure everything was fine, and then I could play. I even received 2 months of Xbox Live playing time for my time. Along with all of this, I was also informed that it would take another 30 days for the money to be posted back into my bank account.

"Our investigation revealed that charges were made to your account while it was out of your control. We have refunded your account $124.98. Refunds will be processed within the next 10 business days, but may take up to 30 days after we complete our investigations before they appear on your credit card billing statement. "

On Sunday, December 11, 2011, I called Xbox Support to inform them that my money had never been refunded to my account. The man I spoke to couldn't do much to help me and expressed his confusion as to why I hadn't been refunded yet. In order to help, he put together a folder for me and sent my problem to the higher-ups, requesting information as to why I had not been refunded. He also gave me a service request number: ** and told me that I should be getting a call within 48 hours from them with more information. I never received that call.

Finally, on Friday, January 6, 2012, I called Xbox Support again and presented my problem once more about not being refunded. The woman I spoke to had the same answer as the man I spoke to before. She didn't know why I hadn't been refunded and she even looked in my file and at the information previously sent. She informed me that the investigation that was still taking place after the call I made on December 11th should have only taken 5 to 7 business days to be fixed. She didn't know why it was taking so long. However, she didn't have the power to do anything about it and could only add more to my file, saying that I was calling about my refund and I was concerned about what was taking so long. That's all that has been done so far and that's all the info I have. I hope this helps.