Xbox

It is amazing the amount of people whose Xbox live accounts are getting hacked. I don't feel so bad now. My account was hacked last September, and my account was locked and the issue was investigated and it was determined that it was hacked and I would get a refund of $81. Microsoft gave me two months of live for $1.00. I was told it would be 30 business days, and my bank tried to get the money returned but were refused twice by Microsoft. I called them back and my Xbox had suffered the red ring of death as well. So I not only asked them the status (and this was right before Christmas), but to also put my live account on hold. It is now February and still I haven't got a refund. I just got a notice that my Xbox live account was up for renewal. The PlayStation network got hammered for having accounts hacked. I am surprised that nothing has happened with Xbox. There is definitely a problem here.

My old Xbox broke, so I got a new one, and I transferred all of my old information back to my new one, and I needed to have a license transfer done to tell them I have the right to play the download content. I was right in the middle of doing that, and the internet shot off, so I turned it back on, and when I tried doing it again, I had to wait 6 months before I could do it again, so I called Microsoft, and asked for a renewed license, and they would put it in an email, and send it to me. It's been 2 months, and still nothing.

Jan 12th - I get a call from someone stating they needed an alternate email address, I gave them **

Jan 23rd - I called back, agent 4 says that the person who called me on the 12th, took down my alternate email address wrong, wrote '.xom' instead of '.com'. Spoke with supervisor 2 and he said they cannot do anything but 'red flagged' the case. Agent 4 had previously expressed that when cases are written down wrong, they get placed on a 'back burner'. Supervisor 2 confirms this behavior.

Jan 30th - I called back... no updates on my case. Supervisor 3 offered a 30 day token... I asked why the didn't the other supervisors do that, she stated ,they could but can only do so when an account was locked... my account has been locked since Jan 2nd. She also stated that nowhere in the case was marked that someone wrote down the wrong email address. Said, I need to call back after 30 days (Feb 3rd) to re-escalate and that Xbox Live Support can only re-escalate after a case has been opened for 30 days. I just requested to cancel my account... it cannot be cancelled when it is locked.

My son tried to purchase Xbox LIVE for a month for one pound. Microsoft then took a pound for admin purposes. When I phoned, I was told that the admin fee would be returned within 72 hours. This was on the 24th January 2012. As of today, 30 January 2012, still no money back. When I rang to complain again, I was told it now takes 30 days to refund my money back. As I appreciate, it is a very small amount of money, it is still not the point. They are quick enough to take it so be just as quick to give it back. If I get no joy with a little goodwill gesture, then I will have no option to take to trading standards. I bet there's a lot of other customers that don't realize that they are not doing this and in my eyes it is nothing less than theft and fraud on their company. I am not happy at all and await their reply.

I have been suspended from X-Box Live for life. You be the judge if the punishment fits the unknowing crime. A friend of mine asked me to send out a message "If you want to join a mod lobby contact (his user name). Thinking I am a good guy and helping out a friend, I did send out the message to a few people. I never went into the lobby and never intentionally broke any ToS and CoC rules. I only did this action for one day. The reason the forum said I was permanently banned was because I sent out that message and played with that friend (legally). I never entered a mod lobby and only played with him legally. Here is their quote, "Reason: This account was offering modded lobbies to other users". Yes I am guilty of this and unfortunately did not realize this was against CoC rules. However I have read through their Code of Conduct and Terms of Use and this act is never talked about. I would understand that a temporary suspension with an explanation of my actions is a good punishment for a first time offender. But a permanent ban seems a little extreme in my opinion. Not to mention they took my remaining months on X-Box Live I paid for and also took my remaining Microsoft points. This is just highway robbery. I get the suspension whether or not I agree with it, but stealing my $?

I then went back to them asking if they could reconsider the permanent suspension, they then responded with a conflicting reason which was something I did not do. They said, "Your account was permanently suspended for system tampering". This did not answer my question on reconsidering my permanent suspension. I notified them that I did not do this act and it conflicts with their first reason. They responded with, "We have deleted this post as you either already have a post awaiting moderation, or have previously received a response on this issue". Wow unbelievable! They refuse to answer my question directly. I then asked them to give me a phone number, e-mail address or a way to contact someone. Instead of giving me this information they responded with and I quote, "You have been answered. If you continue to post regarding this issue, further action will be taken". Right after that message I never responded to their threat and figured them to be thieves, unprofessional and decided to move on. To my amazement on the very next day I get another suspension saying, "This email is to notify you that your X-box Live account privileges have been permanently suspended due to inappropriate game play and/or system abuse. These actions have been determined to be severe, repeated, and/or excessive. The conduct that caused this suspension may include, but is not limited to: Exploiting game bugs or glitches, Network interference, Player feedback abuse, Complaint abuse, Console tampering".

My guess is this is for the player feedback abuse because I asked so many questions and because I did not do any of the others listed. So I guess I have been permanently banned twice. How can they take further action when I did not continue to post regarding this issue? Or are they responding with a third reason which conflicts with the first two? I would think that player feedback abuse is complaining on another player falsely. So what I have learned is XBox live is out of control, unreasonable, thieves, unprofessional and are acting like the mafia. Once again what I have been banned for life, had money taken from me is not listed in their Terms of Use nor their Code of Conduct. I have also posted this entire message on their open forums page and they removed it the same day so no one could see it.

On January 3, 2012, I purchased a 12-month Xbox Live Prepaid code from my local BJ's. I went home that night and tried to redeem the code to play online. I received an error message saying, "the code has already been used." I had friends over so I paid for a 1-month pass and planned to deal with the problem the next day.

January 4, 2012, I called Xbox support and informed me of the issue. After troubleshooting, the support told me my case would be escalated and gave me a reference number. My console and computer state that the code is consumed, but Xbox tells me that the code is activated but has yet to be used. The escalation should result in the team voiding the code I have and issuing me a new one of equal value and should take 3-5 business days and afterwards, they will email me with the solution.

I called back January 11, 2012, wondering what is going on with the escalation because I have yet to receive any information about my problem. The support told me that he will re-escalate the issue, and I should call back in another 3-5 business days.

January 19, 2012, there was no progress on my issue. I called support, they told me that it will re-re-escalated, I should call back in 3-5 business days. The same spiel.

January 26, 2012, I feel like constant deja vu. I called Xbox support and engaged in an hour long conversation. Apparently the escalation was sent back down and showed "resolved". However, I tried my code and still get the same error message. I'm furious. The only upside was that this representative gave me valuable advise and we tried some more troubleshooting. I talked to a supervisor who was pretty hopeful of the troubleshoot which got my hopes up. The troubleshoot couldn't be finished because Xbox.com went down, so I said I would call back tomorrow to fix it.

January 27, 2012, I called Xbox to finish the deed. This call made me angry because the woman on the phone was very rude and failed to read my whole file on what was going on, so I enjoyed 15 minutes of the same questions I had the day before. She failed to understand that this is a one-week-short-of-a-month process that should have been resolved in 3-5 business days. Anyhow, the troubleshoot failed to work which really surprised me. Not. She then told me that she'll have to escalate the issue.

My 1-month subscription ends next Saturday February 4, 2012. I have been dealing with this issue for almost a month. I cannot understand why I have gone through so many escalations of the same problem. The resolution shouldn't take a month. I am a patient person, but now I feel wronged. The most frustrating part is the escalation team (tier 2) is completely separate from the phone support (tier 1). The only way they communicate is by interdepartmental files. There is no option where I just talk to the escalation team directly. I just want to get this fixed so I can continue gaming.

I realized recently that my "gamertag" is revealing of my personal information, so I contacted customer service to change it because it was violating the code of conduct. I do not have the money to be able to afford to buy points to change it. Six agents later and I finally got through to someone higher up. What did they do? They denied my request. So I replied to the email they sent asking why I was denied. What did they do? They put the original denied request message in italics and bolder certain areas of it. Customer service agents at Microsoft are either heartless robots or bumbling idiots that waste your time. If you have a problem, fix it on your own. Microsoft will not help you unless you get extremely lucky and talk to one of the few agents that will actually help you.

I was playing Forza on my Xbox and it messed up my saved game. I had to go get my old saved game off my husband's Xbox and then it pops up and says I have cheated, which is total ** and I would like it fixed. I can even have my husband and my mother-in-law back me up that I haven't cheated. I'm just a little aggravated.

I had purchased an Xbox on November 17th of 2011. At that time I also purchased the game "Halo: Reach". On December 17th, my son was playing the game and an error popped up saying the disc could not be read and needed to be cleaned. He called for me and I came and ejected the disc, since the Xbox is on top of a fireplace mantel and is out of his reach. When I ejected the disc, there was a perfect circle grooved right into the disc at about the halfway point.

I immediately contacted Xbox support and spoke to a representative via chat support. I was told that the game could be replaced for $15. I told him that it wasn't my fault the game was damaged. It was mounted per the instructions and is on a stable surface that can't be moved since the mantel is mounted to the wall of my brick home. He told me he couldn't waive the fee and gave me a number to call.

I called that number and spoke to a member of customer service and was informed that the cost was not $15 but $20. I asked to speak to a manager. The manager that I spoke tried to assist me. He informed me, and I quote, "When you stand the game console vertical, the discs are prone to get damaged." This is far fetched since even the picture on the box that the console comes in has the console standing vertical. After one hour on the phone this manager agreed to replace it for free but stated he had to follow protocol and escalate it for approval. He told me he would call me back in 3 days.

Seven days later, after not receiving a call, I called the support number back. I then talked to another manager who informed me the escalation was denied and that I would have to pay the $20 if I wanted to have my game replaced. Finally, after several rounds with this manager, I agreed to pay the $20 so that my son could have his game that he enjoyed playing.

I mailed the disc back to their location, serviced by a company called Flextronics in Texas. I did this December 19th. It is now the 19th of January and when I go to check the status of my ticket I see that the service center is "Still waiting on accessory." I have spoken to two support members over the last 2 days and I am getting nothing but apologies. If they really wanted to treat me right as a customer, they would take action not just say they are sorry. Now I am out a game and out my $20. Unless, they ship me a game which from the looks of things isn't going to happen.

My son turned on his Xbox yesterday, Jan. 10th and it informed him that his account was banned. I contacted them and they stated that his avatar's skin was green so he was permanently banned. My son turned on his xbox yesterday, Jan. 10th and it informed him that his account was banned. I contacted them and they stated that his avatar's skin was green so he was permanently banned. He never changed it and even when looking on the Xbox, it was normal.

Looking on the xbox live website, it was green. Someone must have hacked into it and changed it but only on the website somehow. The account profile is now banned and I'm out $60 because the account was paid through until 7/12 and they tell you that all fees paid and points are confiscated. You cannot even dispute anything they say. They just delete your post if you respond to their judgement. I had to pay another $60 to start a new profile. What a poor business ethic. This is my second Xbox and I will not be buying another.

On Friday, October 14, 2011 at 9:45 am, I received two emails from Xbox saying that I had purchased 10000 Microsoft Points from them. I immediately checked my account and was able to see 10000 quickly decrease to 7563 Microsoft Points as I called their support office. A woman named Gwen answered. She helped me get through the process of getting my case investigated and told me that it would take up to 30 days for the investigation to be completed. In the process of this investigation, I had to change my email and password for my Xbox Live account and had to have my account suspended until the investigation could be completed.

On Friday, November 4, 2011, I received an email from The Xbox Live Customer Investigations Team saying that the investigation had been completed and they outlined the steps I needed to take to have everything secured on my side. I had to change my Live password, recover my Xbox account on my console, check my account to make sure everything was fine, and then I could play. I even received 2 months of Xbox Live playing time for my time. Along with all of this, I was also informed that it would take another 30 days for the money to be posted back into my bank account.

"Our investigation revealed that charges were made to your account while it was out of your control. We have refunded your account $124.98. Refunds will be processed within the next 10 business days, but may take up to 30 days after we complete our investigations before they appear on your credit card billing statement. "

On Sunday, December 11, 2011, I called Xbox Support to inform them that my money had never been refunded to my account. The man I spoke to couldn't do much to help me and expressed his confusion as to why I hadn't been refunded yet. In order to help, he put together a folder for me and sent my problem to the higher-ups, requesting information as to why I had not been refunded. He also gave me a service request number: ** and told me that I should be getting a call within 48 hours from them with more information. I never received that call.

Finally, on Friday, January 6, 2012, I called Xbox Support again and presented my problem once more about not being refunded. The woman I spoke to had the same answer as the man I spoke to before. She didn't know why I hadn't been refunded and she even looked in my file and at the information previously sent. She informed me that the investigation that was still taking place after the call I made on December 11th should have only taken 5 to 7 business days to be fixed. She didn't know why it was taking so long. However, she didn't have the power to do anything about it and could only add more to my file, saying that I was calling about my refund and I was concerned about what was taking so long. That's all that has been done so far and that's all the info I have. I hope this helps.

A year ago, I gave my permission for my 16-year old son to purchase Xbox LIVE and was completely dissatisfied with the service. On 11/27/2011, I was billed another $60.00 for an automatic renewal fee. After speaking with a rep, he said that those were the terms of the agreement and we were stuck with the bill, after asking to speak to a supervisor (Chris) reference #: **. He informed me that my minor son had agreed to the terms of this contract, and because they already had my credit card on file, there was nothing he could do and we were still going to be billed for a service that we do not want or have used.

After I would be willing to take the hit for the month since the renewal, and that we did not want this service and asked their supervisor if I could terminate this service and receive a refund for the rest of the 11 months left on the contract, I was told "sorry, but we have already received payment and he could not refund me."

When I tried to escalate it further, he told me that there was no one else I could speak with and if I didn't like it, I should complain to Microsoft. What has Microsoft come to? In today's economy, I would think that companies would try to do everything in their power to try and work with the people, who they surely need to keep them coming back to buy their products and services.

The $60.00 is not the issue, but it's the point that they were so indigent. I felt like all they had to say is that we already have your money, and we don't care. I would like to close by saying that over the last few years, I have been switching all my computers, cell phone, tablets over to Apple because of the poor service and reliability of Microsoft products. Just call Microsoft Tech Support, then call Apple and you will have to agree that Microsoft has just lost or is quickly losing the luster that it once had.

My credit card was charged $49.99 for Xbox live. I do not use live, and no one in my house has done so, for at least a couple of years. MS refuses to refund the charge, so I will have to escalate it with my credit card company. I've had it with MS. they have lost me as a customer. Be very careful in giving you credit card info to them!

So I am on my 3rd 360 now and all have died from the ring of death, mysteriously, after the warranty runs out. Microsoft requires you to buy a $20 cable to transfer your data to new hard drives, which doesn't fully work due to the fact that any marketplace content you buy is registered with the serial no. on your hard drive, so if you aren't connected to Live, you are blocked access to these files. Live is expensive considering you have to pay for high speed and then drop another 60 to play on gold. Also, I've had 7 different games ruined by eye burn while the console was just sitting there. The only good thing about 360s is the controller. With the money I've spent on systems and Live memberships, I could have upgraded my PC to be completely buffed out there, so I will be switching to PC where the graphics are better and online is free, and I don't have to buy a new system(s) every 6 months.

I have had three Xbox 360's break within the last 18 months due to "ring of death". This is a POS device with a history of defects and workmanship. The Xbox Live is a rip-off and just another way to nickel and dime the public to use a device that is good as a boat anchor and nothing else. I've had it with this Microsoft crap. Time for a PS3. XBOX 360 is going away in our house and hopefully will go away from the market place. Live and learn: buy a PS3.

So my account got hacked on 8/16/11, and I talked to Navis in tier 1 support, figured everything would be taken care of, and boy was I wrong. I travel for work and the last few months has kept me fairly busy, so in the meantime, I used an additional free account, so I could play while waiting. I called back and spoke to Valerie on 9/28/11, and she claimed that there was some missing information, and that's why the account never gotten resolved. I gave her the information, and she told me that someone from Live would contact me, if they needed any more information. I never heard a word, was never offered an additional free month, etc.

I contacted Chris on 11/18/11, and he reviewed everything. It seemed like a decent enough guy, gave me an additional free month because of my troubles, and told me that he had to start a new case, because the old one had been resolved, but the account hadn't been reinstated. He said he couldn't do outbound calls, but that he would check into it in a week, to make sure it had been taken care of. If it hadn't, he would request a call back from Live to make sure it was handled, and I would be contacted.

I called today, 12/18/11, and the tier 1 rep didn't even ask for account verification. I got a hold of Mike, the shift supervisor, who just wanted to play games with me, made excuse after excuse about how I needed to give him all my console serial numbers etc, even though he still never asked for any other account verification, and couldn't help me, till I gave him that information. I informed him that I have, in the last 4 months sold that console, and bought a new one, and I could give him that information, but he said he needed the old information to even review my account.

This is ** to the highest degree, and completely unprofessional. I have a few months worth of paid time left on my account that got hacked, plus all my game xp, and unlocks that I now don't have access to. Xbox Live agrees that the account was hacked, and the case was resolved, but the second case looking into why my account wasn't reinstated cannot proceed. I'm fed up with this ** of them never contacting me back, never handling their mess ups, and them not being responsible. They also have no outside way of contacting them, so now I have to flame them all over the internet, in hopes that someone contacts me from Xbox Live to resolve my account issue.

I have had my Xbox for a year now and never had a problem with it until they put that new update on it. Now I cannot play any games and they want me to send it in and pay them over $100 to get it fixed when it was perfectly fine before this! I will not recommend it to anyone anymore!

First of all, let me start-off stating the fact that I am a paid gold Xbox Live customer who suddenly has gotten the message of "account suspended/enter payment information to sign into live". Pretty aggravating at this point because I have updated valid credit card info (only given them two different CC # for fear that they will keep taking money out for nothing).

So despite the fact that I have re-entered this, plus giving them my PayPal account info, I still am not able to "make-use of" what I've paid for already, which is the "privilege" of being a gold member. Two months now, and I can't log into live. All means of getting this issue resolved with Microsoft support has been tested and tried, the result is that I have only learned that Microsoft support team is nothing more than a hateful/worthless bunch of idiots whom I would have been better-off to have never contacted in the first place.

This morning, I turned my Xbox, and now there is an E 74 message and the power button is flashing red! I own what was supposed to be one of the best Xbox consoles (I paid $200.00+ extra for what was said to be top-line!). I am an adult, no kids in the house. My console gets used maybe 10-12 times a month, in the summertime Like millions of others, I realize now that I have been ripped-off majorly by Microsoft, and I'm left now with a $600.00 piece of junk. My console is nearly three years old, so out-of warranty.

It would be one thing if I moved my console around, or mistreated/overused it at any point during this time of owning it, but I have done nothing but treat the thing like the expensive item it is. Maybe I am being paranoid, but I can't help but imagine that when I have allowed myself to go online through my Xbox console, and have allowed the forced Microsoft "Updates" to take over the hard drive, I've also allowed the "problems" to be caused, and now Microsoft is willing to "fix" the very problems they have caused for a few hundred dollars more!

I do not feel that I can't live without an Xbox. So, I don't see myself sending in my console to Microsoft, so that they can else give me another bad-customer-service experience/an aggravating run-around which will, no doubt, only end with my paying them a lot of extra money for nothing. I also do not see myself buying a new, cheaper console. If these so-called superior bunch of apes building these consoles can't even build a $600.00 console that will last me more than a couple of years, I simply refuse to believe that they are manufacturing anything any better-made at the present.

I am very angry about my entire experience with anything with the Microsoft name on it! I think that I was happier with Microsoft/Xbox about two years ago, the time before I ever plugged my Xbox into the internet and started the "buying Gold membership/purchasing online games/sinking hard-earned money into stupid, virtual avatar items. The old saying of "it's all fun and games until." certainly applies here to my case.

There was a new update to my Xbox 360 on 12/6/11 and I don't like it. Can you make a different update to change it back?

I have an Xbox 360 S (the newest model with the 250 GB internal storage) which I purchased in February 2011. It is quite new and still "under warranty". On 10-04, my power supply miraculously flat-lined. I immediately called Xbox customer support and arranged to mail them the item, which they would replace upon receiving. Since I had sent in an RROD unit about three years ago and got the fix back in about three weeks, I expected a similar turnaround time. After three weeks, I called to see what was up. I was told there was a power supply shortage and that the part would be sent in about a week and a half. Whatever.

2 weeks later, I repeated the above paragraph. Only this time, extended the date before the restock of power supplies. 1 week later, they told me they never got my power supply and demanded a tracking number. But I sent it through standard postal service, so there is no number. They asked me to email a copy of the receipt, which I did, only it can't be embedded. It must be an attachment. Guess what? Microsoft Hotmail won't comply! Besides, why should it matter? Eventually, I get that to work and they have material proof that I mailed the item over a month prior. The matter was sent to "escalation" and I was told to wait another five business days to hear from the "escalation" people. At this point, they throw me a whopping 500 Live point bone. Yay.

A week after that, I was told it was being resent to the "escalation" team and that there's nothing they could do. At this point, the guy verified the address I sent the power supply to and told me they just switched warehouses and that's actually the wrong facility. Wonderful. Did this change anything? No. I just got off the phone with about the seventh or eighth Xbox customer service rep. She was very nice and it's clearly not the fault of these people on the phone. They are not authorized to just send me the ** power supply for being a huge Xbox customer over the last several years (even though I highly doubt this thing was lost in the mail). And here we are again. All she could do was send it to escalation. It's been over two months, all over a very simple part that from the older units can be found at any local garage sale. But because mine is newer, they're impossible to find. This has been an absolute nightmare.

It's an unauthorized subscription charge to my credit card and they refuse to credit. It's a $59.99 charge on my credit card.

I wouldn't give Xbox 360 even 1 star for service or reliability but I had to in order to submit this form. I also posted on 11/8 about our on-going problems with Xbox. Our repair issue was apparently given "escalated status" which meant no one could answer any questions except the escalation department, and they knew nothing for weeks and weeks and told us just to be patient and how sorry they were.

We are still without an Xbox going on several months now. The run-around has been absolutely mind-blowing that any company can operate like this and people still buy their products and are treated this way. We have done everything asked of us, and yet the run-around continues and the delays pile up. I would never buy another Xbox again! I will take my losses and buy a Playstation 3. I will not give another penny to this unscrupulous company! People, wake up and save yourself this Christmas and do not buy an Xbox!

Microsoft's Enforcement Team banned my son's Xbox live account for life because his avatar is pink. Apparently, he used a non Microsoft program to modify his avatar. He did this six months ago! After thoroughly researching the matter, I've come to understand that Microsoft offers their consumers absolutely no recourse, no opportunity whatsoever, to appeal or challenge their enforcement team's decisions. I do believe that falls under the category of unfair practice. A warning, or perhaps a weekend suspension might be understandable, but a lifetime ban when no harm was caused to anyone is extreme.

The Enforcement Team still has not addressed my numerous posts asking for confirmation as to why the account was banned. I've only received a nasty private message telling me to stop posting my opinions about the enforcement team's decisions on their forum. I've read probably about 100 posts on their forum over the exact same issue that I am having and every single reply from the enforcement team is rude and incredibly arrogant. The thousands of dollars that my family has spent on gaming systems, games, downloads, points, etc. over the last few years have kept this "team" employed. The least they could do is appreciate the concerns of their consumers!

My son downloaded a $50 game without permission. I called and had the account cancelled and a 12-month token emailed so this can't happen again. XBox won't refund the $50. After reading all the horror stories, I won't even try anymore. XBox sucks.

Spent $400 on a new Xbox 360 with Kinnect from a local Best Buy and used it for one week before it started not working (freezing up, shutting on and off at will). Spoke directly with Microsoft. Was instructed to send back Xbox and they will repair. Have sent back unit about five times now. They told me they sent me a new one and that was a lie because the unit was still registered to previous owner and that unit was refurbished at best. They told me I would hear from them but it's now three weeks since I spoke with them and they failed to follow through with their word.

I don't know what is worse. The fact that my original Xbox360 broke and Microsoft refusing to fix it under warranty or the fact I was stupid enough to buy a second and then trust them. My account has been suspect to fraud also. What concerns me is that there is no phishing here. I know for a fact that I have not clicked on anything dubious or entered any details differently.

I noticed points on my account whilst being at work and a new email address has been tied into my account. I phoned them up and after security questions, they lock my account. I need to call them back to provide serial number and console ID. They advised that I cannot play online now as the account has been locked and await my call back.

Come home and fire up my Xbox, note down the details but then realize that there is no info to tell me my account is locked. I then fire up Forza and I can play online. I phone through and the operator tells me the previous agent did not lock my account, real frickin smart. So he does it. As I type this, guess what I am still doing? Yup, playing on Xbox Live when my account is meant to be "locked." To top it off, their lines are now closed and their site is down. What happened to the days when they simply made amazing Blue Screens Of Death. I just want that money back.

I have an Xbox and I play on Xbox live. I can't play on Xbox live. Every time I go on Xbox live, it says this profile is not allowed to play on Xbox live. I was so angry I sacrificed 10,000 points to reset my Xbox and it still says that I'm not allowed to play on live. I did not violate any of the rules, I can give my Xbox serial number and show that I have done nothing.

October 28th, 2011, I notice 3200 Microsoft points are missing from my account. So the same day, I call Xbox live customer support and ask for a transaction history for my account. They tell me on October 3rd, 2011, I purchased The Sims 3 for 3200MSP. I inform them I didn't make that purchase, so they tell me they can investigate the issue but my account will have to be locked for 25 days.

What a predicament. Eat the $40 or get locked out for 25 days. I opted for the lockout but was told by the woman (who was a supervisor) that I could call and cancel the investigation at any point if I couldn't bear the wait. Having full faith that I would get the 3200MSP back, since I didn't make the purchase, was worth not playing online for 25 days. What made the wait even worse was the timing. In that 25 day period, two highly anticipated games were released that I had been waiting close to nine months to play with my gaming team, Battlefield 3 and CoD MW3. I play competitively and it's very important to get into a game on the ground level.

I posted back on 10/08/11 "Eric from Mount Vernon". My account was hacked, live points purchased, and account migrated to Poland. I just wanted to update the complete lack of progress. Since the last post contact on 10/6/11, I have spoken to Xbox CS another 5 or six times, all with the same results. They can't tell me anything. On 11/11/11, I called in and was very belligerent with the CS rep, who then gave me a supervisor, who I was then very belligerent with, who then, gave me a manager, who said he would take care of it within 3 days. Today is 11/17/11, and can you believe it, not a thing has happened. I can not believe that it is legal for them to drag something like this out, and not tell you anything. At this point, I have completely lost all interest in even touching my Xbox 360, and I certainly do not wish to give Xbox any more of my money.

My Xbox Live account was hacked. I noticed an e-mail that someone had used my Paypal account as it was tied into my Xbox Live Account for renewal. I contacted Paypal, my bank, and Microsoft immediately. The money situation was taken care of. However, service wise, they punished me like a little child by telling me that I could not get onto my Xbox for 25 days. Now, I mostly watch Netflix and don't play too many games because I am a 37 year old man. But I was being punished like a little kid, told that my account had to be discontinued and I would have to make a new gamer tag.

At first they would not say why, they would just simply state that I had unverifiable information about who I was when I created the account. I contacted them later to find out that they were basically blaming me for the hack into my account stating that I was giving too much information on my gamer tag that would lead someone to hack my account. Let it be known, there was absolutely no way. Microsoft obviously makes a very easily hackable site. Security is at a low with these guys. I asked them to put charges on the people who hacked my account to steal from me. They said that I would have to press charges. How am I going to press charges on someone with my local authorities when I do not even know where these people are?

The local authorities would laugh their ** off. Why would Microsoft not want to put charges on these guys to stop them from doing it to someone else? I have this Xbox 360 now that I cannot really enjoy because I turned off my account and hounded them until they refunded my money for the 2 years that I purchased Xbox Live, not one year but two. They treat their customers like dirt and treat them as incompetent little children. I guess they think that their parents will give in to the crying of the children and will overlook the incompetency of Microsoft's terrible service that should never be tolerated by no one. I am selling this piece of ** and buying a Playstation. I am buying an Apple when I decide to get rid of this PC as well. Microsoft **.

Why does my Xbox got to ** scrape every game I put in it. Xbox should be like PS3, with no disc drive that pops out, just sucks it in. Why do i feel Xbox wants to rip people off everyday. Xbox would be ten times better, if it was like PS3. Now, I have to buy a new Madden and Xbox gold membership.

Our first Xbox had the red ring of death and Xbox sent a replacement console. The new Xbox worked fine for awhile but since then, our Xbox has been sent back 2 times within a few months of each other for freezing errors, meaning the tray opens and cannot read the disk. Within a week or 2 of receiving the repaired unit, it again fails with the same problem. Now it has happened for the 3rd time in 2 1/2 months. I tried initiating a repair request online; however, after spending the time to fill out the form, once submitted, it said that I had to call the customer service. After spending 20 minutes on hold, this 3rd repair request was supposedly put through as an escalated repair. I was told that they would e-mail me a return label and they would send me out a completely different console since this problem kept occurring. I did not receive the return label so I went online only to have the service repair number they gave me; it would not be recognized by their system.

So, after spending another 20 minutes on hold, I spoke with John who checked into it and told me that my case was indeed escalated and they were reviewing it today and then they would let me know what was happening. I explained that this is not what I was told yesterday and he came back at me very rude and defensively that this is what was going to happen. I have never had such inept, incompetent customer service in all my years! I think Xbox keeps you on hold this long and makes you jump through all these hoops to discourage you from looking for relief.

I have an Xbox live account with 8 months remaining. Someone hacked my account. I can't connect with my account because the hacker is using the account. I've had this account for years and I spent around $180 dollars in downloaded data and the 8 months remaining. I called the Xbox live support. They told me that the account will be under investigation and no one can use it for 40 days the next day. My brother saw my name online. That means the person is still using the account and they didn't do any with me. They just left me hanging for 40 days. I spent too much money in new games to play them and now I can't use them.

They have horrible customer service!

I purchased an Xbox 360 Slim in April of 2011 and in October, the power supply failed. XBox acknowledges that this is a known problem but refused to mail a replacement part out without them receiving the faulty unit first and at the consumer's cost. I tried speaking with the management and they were absolutely no help whatsoever; extremely condescending. How is it that they can have something under warranty and still have to go through such ** to get a simple replacement part? I am so upset at this point in time that we've cancelled all of our live accounts. I will be mailing in our faulty part tomorrow, but this company won't see another dime out of us.

Companies like Xbox have to worry about consequences. It's extremely apparent that they can do whatever they want as the consumer has no way to assert themselves except to no longer purchase anything through them, but I doubt one house will cause a dent in their financials.

I purchased my Xbox Halo Edition system on Oct. 11, 2010 as a gift for my son (aged 11) for Christmas that Dec. 25, 2010. This was a reward we promised would be under the Christmas tree if he made the honor roll. My son set the system up Christmas day and started playing on his new Xbox. This past September, the CD tray stopped working (wouldn't go in or out all the way).

So we drove to the store where I purchased the box on Sunday, Sept. 11, 2011 (9.5 months after my son started using the Xbox), and called from the car immediately after leaving the store. The customer service person wanted us to perform some troubleshooting steps, and I explained we were in the car and would need to call her back.

She confirmed the purchase date and gave me a Customer Service Ticket Number, never stating anything about their warranty policy. She also never said anything about the critical importance of my getting the troubleshooting steps completed, so I could ship the Xbox back to Microsoft for repair before the expiration of the 12-month warranty. The warranty started from the date we purchased the Xbox, not on the date of connection to Xbox live and start of use.

When I called back, I was told that the Xbox was no longer covered by the warranty, regardless of the fact that I had called and notified Microsoft of the problem and been given a Customer Service Ticket Number. I was told that the Xbox would have needed to be shipped to Microsoft and repaired inside the 12-month warranty period in order for the Xbox repair to be covered by Xbox.

I am stunned that Microsoft is getting away with this abuse. Essentially, the 12-month warranty is a sham, because it starts from the purchase date and requires you to perform several steps well in advance of the 12-Month expiration in order to qualify as being covered. This is very disappointing to both my self and my son. And it is wrong to take advantage of the customer in this way. My hope is that there is a solid case for a class action status lawsuit against Mr. Softy. We are not doing our homework on other game systems so we can switch.

I had my XBox Live Gold membership renewed on 09/03/11. I ended my membership this morning on 11/02/11 as I bought a PS3. I had 400 Microsoft points (equivalent to $5 dollars). I also have 9 months of an unused Gold XBox Live membership that cost me $47.99. Neither of which will they give me a refund for. I believe that I am not the only customer that has switched to another system and realizes wow, Microsoft is getting away with keeping money that really doesn't belong to them. They should have offered to prorate my live membership, refunded that portion as well as the 5 dollars they believe they have permission to keep.

We signed up for Xbox LIVE for the first time in March 2011. They told us that if we paid for a 1-year subscription, we would receive 20% off and they would send us a free game of our choice. We chose Halo Reach for our 10-year old son. They told us that it would take 10-12 weeks to come in. No big deal, it's a free game so should it matter how long it takes to get it? Well, I guess it did.

I called in June, 12 weeks after we signed up, and I was told that the game would not be sent until the promotion ended which was April 6, 2011. I called again 12 weeks later on July 6, 2011, and they said that I didn't call in time so I could no longer have the game. I talked to a supervisor and reminded him that I called two times before this date, and he looked in my file and realized that I did. Then he had to speak to some special department and he would get back to me.

August 16 came and I still hadn't heard from them so I called back. He told me he had to "pull some stings" but he got it approved. It would only take 8-10 weeks from this date. I called in October and they assured me it was on its way. I called yesterday to check, now 10 weeks after, and I didn't call in time so now there are no more of that game available. This is **! How can they get away with this?

I would have never signed up for a full year, had I not gotten anything out of it. I am writing and telling anyone who will listen (and even those who won't) what a scam Xbox LIVE is.

Yesterday, out of the blue, my Xbox account was banned. It is my Xbox and I share it with my brother, who is 13. I am frustrated because Xbox cannot tell me whether we did anything wrong. I assume if something was done, it was my brother playing in hacked lobbies as he has admitted to that but wouldn't that result in an account suspension, not a complete console ban? It's ridiculous that Xbox thinks they have the right to keep information from us like this. How is it protecting their customers by not telling us what we, the customers have done? Who is going to get hurt by this? It's bull.

On August 10, 2011, my Games for Windows account was hacked and fraudulently charged for $74.99 through XBOX Live. Since that time, I have filed a dispute with XBOX which took 3 weeks to get a response, spent hours on hold and talked to 7-8 different representatives in two different departments who all give me different stories and conflicting answers each time I call.

XBOX denied my ensuing credit card dispute filed with my bank saying these charges were accurate. But, when I call them on the phone, the reps acknowledge the charges as fraudulent and told me it is a different department's responsibility. When I call the other department (Games for Windows) they refer me back to the one who referred me to them (XBOX) saying they have no authorization to refund the money.

I have been told three different times on previous phone calls that a refund was issued and pending, but my bank said today that no credit is pending. So I called XBOX again today to verify that a refund was coming, but was surprisingly told again that it isn't their responsibility and no refund is coming in spite of all the previous promises. The customer service supervisor stated that if I owned an XBOX, he could issue a refund or if I filed a dispute with my bank, they would refund the money that way. But, this had been done already and denied almost a month ago. So they acknowledge that the charges were fraudulent. They have the ability to charge me but they can't issue a refund because it didn't involve an XBOX even though they are the only department responsible for billing and because they denied the dispute with my bank in writing I have no avenue of recourse.

Let me make it clear, I do not own an Xbox. Today, I was informed that two charges, totaling over 100 dollars, was taken out of my credit card because someone had hacked into my Zune account and opened a Microsoft Live account. Then, they managed to make the fraudulent charges to my credit card. I called "customer service" at Xbox and after about 45 minutes, they said that "there is nothing we can do about it, you will have to call the bank because I don't have an Xbox with a serial number that they can match to their database". You would think that Microsoft would know something about security from hackers and that they would at least help their customers out. I will not be buying the new Windows phone or any other Microsoft product.

This is my third Xbox. The HD connector went bad so I contacted Xbox to send the unit for repair on 22 Sept 10. As of 17 Oct 11, it is still sitting in customs waiting to be sent back to me. It was a nightmare to even find out where "my" unit was. Xbox has a contract with UPS so only Xbox can track it once it leaves the U.S.

In my case, I found out that my unit was sent to Mexico to be fixed. It has been repaired, but has been just sitting in customs for the last seven days. Why hide it, Xbox? Do you not want us to know that two weeks of the delay is time wasted just sitting at the border? Or don't you want people to know that you are sending business out of the country? I just want people to know about Xbox policies that's why I am writing this complaint.

Xbox terminated my son's account on September 22, 2011. They billed his debit card for the amount of $9.99 on October 8, 2011. I contacted Xbox and asked why they are still billing the account and they advised that it was set up for auto renewal. When I advised them that it was Xbox who terminated the account, and asked that they reverse the October charge, they advised that they do not have to refund the money. His debit card was also charged $9.99 on September 8, 2011. How can they legally continue to bill him when Xbox terminated his account?

I have had similar problems with this piece of junk they call the next generation of gaming, and I recommend everyone on here to report them to the Better Business Bureau. I bought my Xbox in 2006. I've barely played it because I'm a casual gamer. Recently, the red ring appears and Microsoft will do nothing about it. I'm being punished because I didn't put as enough hours on my machine to cause this years ago. The supervisor I spoke to claimed that the red ring was never a common issue and definitely not the cause of the extended warranty when the press release clearly states it was.

I will never buy another Xbox Microsoft product for as long as I live.

We bought an Xbox 360 for my son's Christmas gift from GameStop (refurbished). It lasted 3 months till the red ring appeared. We took it to a local GameStop where the clerk commented, "Yeah, I've replaced mine 6 times since it is breaking all the time". He was happy to have had the warranty to avoid shipping each time, but didn't seem to recognize how ludicrous his comment just was. We had the machine fixed at an independent shop, yet again the red ring appeared within a month. We're stuck without a warranty, yet don't think that would make a big difference with the comments I've been reading. I had hopes of speaking to a live person, yet don't think that'd happen either with such a huge company of Microsoft.

Microsoft offered a free game with Xbox Live renewal in early 2011. I renewed in February and received an email with instructions to claim my game. I followed the instructions and received a confirmation email that it would arrive in 8 to 10 weeks. After 4 months without any progress, I contacted support and was told that there was a hiccup, but that they had corrected it and I would receive the game but it would be another 8 to 10 weeks. We even received a phone call, this time, saying that we were good to go. Four months later, still nothing.

I called "support" yesterday and I was told that it was while supplies last. Because of their mistakes, stock ran out before my order was filled. No substitute game, no refund, no free subscription, just a hearty thanks for your $50 and the call. I have since found eerily similar stories online for completely different promotions from Microsoft that point to a pattern of fraud. I intend to share my story with as many consumers as I can.

I contacted Xbox support on 8/21/11. It was because someone had gained access to my Xbox live account and purchased 6,000 Microsoft points and then migrated the account to Poland. They said that they would need to investigate the account and that this would lock it out, and would take up to 21 days. On 8/24/11, they called me to verify some information. On 9/13/11, I called to get a status update since it was approaching the 21 day mark. The rep I spoke to said that they were in the process of working on it, and it should be resolved no later than Monday, 9/19/11. On 9/19/11, I called again to get a status update since it was now past the 21 days. They said that the time frame had been increased to 25 days, and they did not have any information. It was because no one was able to speak with the people in the department that handled the account investigations.

On 9/22/11, I called in once again to see what was going on. The rep could not give me any information, so I asked to speak to a supervisor. The supervisor said that they did not have any information because no one could talk to that department. But she did let me know that the now 25-day window was 25 working days, not weekends. This would push the date to 9/27/11. On 10/6/11, I called in to find out what was going on. The rep I spoke to said that when an account is migrated out of the USA, they are unable to migrate it back. So, they have 2 options: First, they credit you for every Microsoft point that you spent and you get to re-download everything. But you lose your original account and your gamer score, all saved games etc. Secondly, they can rebuild some of the information from the account and the rest is lost.

She said she would send an email to her supervisor who would then email the supervisor of the "top secret" investigative department. And then, they would see if they couldn't get me pushed up to the top of the list. Once again, she did not have the ability to speak to anyone in that department. I asked if she could request that someone call me back beginning of the week to give me a status update. She said she would note it. But it probably would not happen. The best bet was for me to call in every 3 days until the issue was resolved.

Xbox investigation team will not give me my account back. I came home one day from work hoping I could get on Xbox live and watch some Netflix. But someone else was on my account. I called Xbox. And I couldn't get into my email either. I had an investigation run so I could get it sent to my other email. One month later, they told me the investigation was canceled due to not enough information given. I was asked more questions. I answered and waited another month. On the 2nd month, it was canceled due to missing information again. I guess it was a serial number on my Xbox they needed. So, they were good after that they said. On the 3rd month, they canceled my investigation again. They said that they couldn't validate it was me because they didn't have the serial number. I gave it to customer support but they didn't write it down.

After that, they got it again. They canceled it on the 4th month. They said that my account's name was wrong. So, I gave them all the names, nicknames, and everything it could have been under. I waited after that. Another month later, they canceled, saying the name they needed was the one that I created the account with when I was like 15. I gave them that name. It was because I forgot I was adopted so my last name changed. But why didn't they tell me that last time? I can't even write down how many days I have been waiting. But it's almost been half a year and Xbox still hasn't given my account.

I was told I would receive an email today, stating I would get my account back. But still, I received nothing. And I'm still waiting, only to probably find out tomorrow that they canceled the investigation because they like pancakes! ** Xbox I support your **. But now I'm thinking about selling my Xbox, starting a boycott group, and making this worldwide, and going to PlayStation. This is seriously stupid. All I want is my account, so I can hang out with my friends and watch my movies!

I have called Xbox customer support at least a dozen times, and the end result is always the same - "No, we can't help you, regardless of the situation." My experience tonight is a perfect example of this.

I downloaded a movie that I wanted in Standard definition. Because of geographical limitations, I have a slow connection. Additionally, I don't have much spare memory or disc space on the Xbox. Upon playback, all that was available to me was high definition. In this particular situation, HD and SD was the same price, so I didn't think it would be a problem, especially since it would be less bandwidth on their end. Microsoft Xbox technical person informed me that there wasn't anything that they could do to resolve the situation. Do they send these Xbox support folks to seminars that instruct them to only say no repeatedly and never give an inch on anything?

Keep in mind that I wanted a lower quality product with no price differential from the higher quality product. Additionally, it would have been less bandwidth on their end to resolve the situation as well. I was also instructed not to call Zune support for they could not help me either. I called Zune support anyway, and they quickly resolved the problem.

My Xbox Live account was drained of all Microsoft points via an unauthorized access. I called Xbox Support to open an investigation and get the points returned, if at all possible.

After a month of "research", during which nobody with Xbox ever contacted me, I received a phone call from a customer support representative informing me that because of "false information" on the account, the issue had been closed. What's more, my account - which Xbox had closed while researching - was to remain permanently locked. In other words, by asking for help, I was left in a worse situation than if I had just quietly accepted that money had been stolen from me.

Two hours and several escalations later and I was no closer to any kind of resolution, including steadfast refusal to even tell me what this supposedly "false information" was on the account. I have been given no course of action and no ability to repeal. Between consoles, games and DLC, I've given thousands of dollars to Xbox, and for them to have actually made an unpleasant situation even worse for a customer is despicable. I am bitterly angry and deeply disappointed in Xbox.

I have worked in the Consumer Electronics industry for 35 years. In all that time, I have never seen such a piece of junk sold, without someone suing the manufacturer. And yes, I am talking about Microsoft's Xbox 360 and the XboxLive service. They will steal your money and lie to your face. And there is nothing you can do. "Microsoft must spend a lot of money for Lobbyist in Washington"

Microsoft knew that there was a problem with the construction process, but sold these 360's anyway. I could tell you the whole Story, but I will just say this Microsoft and Bill Gates are thieves. And yes, I feel fine saying that they took my money, but gave me a junk and I know someone that had their Xbox banned, for no reason that I could find.

I spent 5 days looking over the account and could find nothing that voilated MS term of use for Xbox live, and Microsoft will not tell why you console got banned or even talk about it with you. They just do what they want, and you are left with a useless 360 console.

I don't have Xbox LIVE service and generally don't want it for a while, though my friend has it. Every now and then, I go to my friend's house to play in cooperative games as we have for years. Now and due to his subscription of Xbox LIVE, I occasionally receive updates. The primary reason I allow updates is because I will not be allowed to play if I do not. The secondary reason behind this is that my standards expect a service not to do harm to its own products.

I would believe that Microsoft would check its patches before forcing its customers to use them. There have been multiple times when I would be forced to apply changes to my purchases at the expense of not being capable of playing them later on. vA game I purchased was The limited edition of Fable 3 and for the pre-order, I received downloadable content, only to find when I arrived home that I was no longer allowed to play my games with the content I had payed for.

There have multiple times when due to an update, I would lose hundreds of hours of saved gameplay that would simply be recorded as corrupted. Again, this recently happened with another game I purchased which is The epic edition of Gears of War 3 which I payed roughly $150 for.

I went to my friend's house where I was prompted with an update which would not allow me to play unless I downloaded it. There was no warning or information on what it would do but simply a requirement that I download it at the expense of not being able to play the $150 game. Once I downloaded this update, it deleted hours of my saved gameplay. I did not pay to have the time I spend be simply erased or not be able to use the product I purchased. I payed money to play a game that would be fun for me to socialize with and not be ostracized and stripped of the time I spent. I do not like a service which punishes its consumers for not wanting to be ostracized.

In Gears of War 3, the diary for Act 5, Chapter 3 is not in my game. I have restarted the chapter like 10 times and it still isn't there. I looked it up on the internet and I'm not the only one with this issue. I have the the book for the game so I know it's supposed to be there under the tree of of the dead scientist.

This is false advertising. I completely agree with "S of Greenbelt, MD" that posted on 9/7/11.

This may not be the direct fault of Xbox 360 / Microsoft, however they are responsible for enforcing the certification requirements for their games, which include the Advertised Feature Icons (AFRs) listed on the back of the box.

Dead Island has both the green and orange icons on the back, telling me that I can play cooperatively on a single console as well as have cooperative play over Xbox Live. My girlfriend and I was expecting to have a split-screen experience in playing the game. However, when I get home and put it in my Xbox 360, I didn't find an option to play co-op mode with my girlfriend. Then I searched online and found many people complaining about the lack of split-screen / offline co-op play. Since I already opened the game, I cannot get a refund.

This has happened in the past with another game that was labeled incorrectly. Luckily the people working at Wal-Mart knew me. I made a big enough deal out of the labeling on the package and the fact that I couldn't play it with my nephew, I was able to exchange the game for a different title of the same price.

Side note: I have seen games that list 2-player co-op without allowing both players to play at the same time. However, it was still "co-op" mode, as the players are told to take turns. This was for the Kinect game, Dance Central.

On our 3rd Xbox! The first two, red ring of death. Because one was a gift (12/08), I did not have receipt (first one was purchased second hand) and refused to pay for the shipping, fixing and needed repairs so I purchased yet another Xbox in 4/10. Things were going well until about 2 weeks ago, when the disc were not being read or coming out scratched and cracked. Movies were also skipping. We noticed the inside discs were being cracked and a star pattern was forming on the discs. Having the extended warranty on the Xbox, I shipped it out to be fixed or replaced; if it is not fixable, through Walmart. However, we are out 3 video games now! MW2, Call of duty black ops, and Halo reach!

I notified Xbox of my upset that a defect in the Xbox caused three games to be ruined. Why three? Well, we thought overuse of the Halo reach disc was the reason. We noticed some cracks in the center but thought, maybe since we used it daily, it was just getting "old". Then we put in MW2 and when we took it out, there were 3 cracks in the center of the disc, now unreadable in the Xbox. My son did not believe it was the Xbox and put in Call of duty, only played a few times prior and it stopped playing after 20 minutes and yet again, 3 cracks! Now, unreadable! Out 160 bucks!

The "nice" response I got from Xbox was, it was my fault the discs are cracking. The Xbox does not crack or scratch discs! So let me see, I have been taking out CDs, DVDs and video games for 15 years and "all of a sudden", I am incompetent of removing them from the cases? Their fix was if the games were purchased within 90 days, I can pay for shipping them back with tracking and insurance and they'll pay 20 bucks each, plus shipping, by credit card only and have them replaced. I might as well go buy them brand new! Just what they want me to do? Microsoft does not stand behind their products and when they have a defect, its the consumers fault; no way could be the Xbox, even though mine is being repaired!

My kids have Xbox live and I will never ever renew! I will purchase only Nintendo Wii products now. I had an issue with my first Wii (was purchased the first day it was released) and Nintendo sent me a brand new system! I didn't even have to send the original back until I received the replacement. They even paid for all shipping! That's standing behind a product! Microsoft is a horrible company that needs to be looked into! I feel this is just a money making scam for them!

My son has an Xbox 360 Live account. He was banned from online play for unknown reasons. My son is a straight A student, a good kid and has done nothing wrong. As I have purchased an Xbox and Xbox live cards valued over $800.00 total, the manufacturer's blocking of his account has robbed my son of the use of the products I purchased from them and therefore they should not only refund my money, but also provide a valid reason for their locking of my son's account. I spoke with support services for Xbox Live and they "couldn't help me". They gave me a ref#: 1162365056. Again, my son doesn't curse, tamper with any provisions of his system, or use cheating programs to play on the 360. He is only 13 years of age and the last time he was on Xbox Live was 8/8/2011 to download content for Fallout 3 which I had paid for by purchasing an Xbox Live points card. On Sept 18, 2011 he was banned from Live playing. The reason they stated was "marketplace theft". I personally purchased my son's Xbox, Xbox Live cards, and Xbox points cards. I am outraged that this company would call my son a thief and then not even provide details or any justification to their claim. How can a company sell you an item then ban you from using the item? This is surely unlawful.

I have an Xbox 360 with a family passcode that was stuck on the system since the day I bought it from Gamestop. I spent an hour and 5 minutes speaking with three different representatives that couldn't figure out what department I needed to be in. They had me recover my gamer tag, remove all devices, change remotes, etc. All to just put me to another department. I finally spoke with someone who knew my issue and it was finally resolved with a simple button combination.

I wanted to switch from PS3 to Xbox because I wanted to play online to see how much better the gaming experience was. So I signed up for the free acount to see how the online gaming was compared to PSN. But I couldn't even play multiplayer on Xbox LIVE and I don't want to go spend money to try something that I don't even know is better than PSN, which I get for free. Maybe you can fix this, but until that happens I'm going to stick to PSN!

I bought my son an Xbox 360 on 09 Aug 10. In February, I learned that most of the games won't play on the 4GB console and that I now have to pay $125.00 to buy a hard drive. I bought the hard drive in February and everything is fine until 10 Aug 11. The console now freezes after 20 minutes of play and when restarted says, "open tray."

After several phone calls to Xbox and several promises to call me back (which they never did), I was told that the warranty has expired and I have to pay $120.00 to have it repaired. I find it funny that most of these consoles break down days after the warranty runs out. Now, I am told that I can't have a local computer guy fix it because then, he can't use it for Xbox live. What a huge rip off. I will never purchase another Microsoft product ever.

My son also has a PlayStation 2 that we bought back in 2000 or 2001 and it still works awesome. I never had any problems with it ever! Beware. This company apparently has put out on the market a product that (they were well aware of) was not ready to be released. They should be held responsible for repairing or replacing all these junk consoles.

Bill **, you should be ashamed of yourself! You are taking advantage of young children and parents who had to scrape the money together to buy your expensive faulty product, only to have it no longer work after one year. My son cries all the time because I cannot afford to send in his Xbox and pay an additional $120.00 to have it fixed.

Just last week I was logging into my Xbox live account when I got a message that my console was banned. I started to flip out of course, but I calmly called Xbox live to find out why. They, of course, were of no help. They said they can not tell me why my console was banned to protect the privacy of their customers.

I am their customer and they can not tell me why they banned my console. My console is not modded. Everything I purchase online is through Microsoft points. I do not buy the points online. I buy the cards usually 1600 at a time as I do not have money to put on my credit cards.

So to this day they still won't tell me why my console was banned. The only thing they can say is to buy a new one. I have had the same console for the past three years with no issues and all of a sudden now I do. Come on man, are you serious?

I purchased an Xbox 360 elite video console for my 10-year-old son before Christmas. My wife set him up an Xbox live account to play online games with his friends. Now a year and a half later, his personal console was banned and all it is good for now is to play games by himself and can never use this console to go online again. As I am his parent (guardian), I phoned Microsoft to see just what it was that he did to get banned. They won't tell you and don't have to tell you. The only thing I was told was that he violated their terms of use. Do you think I'm going to buy another one not knowing what it was that he did? My Son claims that he hasn't done anything that he is aware of to cause the banning of his console. My personal opinion, I think is due to the fact that they wont divulge what it is that you did to get banned they are scamming and I, the consumers into purchasing more of their products.

I just want Microsoft to know that I don't have to purchase anything from them nor will I ever allow any of their products through my front door ever again.

Beware, you the consumer, if you spend your hard-earned money on a Xbox 360 to play online games, you can be banned by the Microsoft Xbox live tech teams and never know what you did to get banned. Then you can throw your console in the trash and go purchase a new one so you can get back online to play with your friends until you get banned again.

I went out and bought Rise of Nightmares for the Xbox360. When I put the game in, it attempted to do an update. It failed. All it says to do is to retry. I cannot play any games or even get to the main dashboard. They will not do anything but charge me to get it fixed. And they say that it's because my system is old. Who's fault is it? According to Microsoft, it is time. Who's fault is it really? It's the update. She had even made the case that my 360 system might have been broken anyway, because I would have gotten that update through Xbox live. I was doomed from the very beginning. Please help me. What should I do?

Misrepresentation of games. Stating a game can be played with two players but didn't not clarify that it can done through online or system link only. I don't understand the purpose of the two ports on the system if they don't want to support two players (not including racing and sports). If it can be played online with multiplayer, I don't understand why it can't be played offline with two players. They have pissed me off for the last time with Dead Island, which they blatantly stated that two players on the system, but it is not. If I had known, I would have gotten the PS3 version. At least if I wanted to play with family, I wouldn't have to pay for online service. I used to like their system but their deception and greed has ticked me off. Soon, there will be a class action suit for "False Advertisement" and I will happily join. Spend your hard earned money for what they say it is, to open and find it isn't. They think they are very clever because then you can't return the opened product.

The Dead Island Box Back states the number of possible players. "1 player | co-op 2-4 players | co-op 2-4 system link | co-op 2-4 online"

And it isn't the first game they worded in a deceptive way. Of course, I know you can't do four players on one console but I don't see a reason it can't do two. Its not like it isn't possible. Leave it to Microsoft. They will blame the developer even though it has been brought to light that things developers wanted to give to the community for free, but they couldn't because Microsoft wanted them to charge for it.

I know I am not the only one that is getting tricked into their misrepresentation of games.

I have an Xbox live account which I purchased a yearly membership for $60.00 with my bank debit card. I have been a customer with Xbox for 3 or 4 years already and I have never had a problem until 4 days ago, when my account got canceled due to MarketPlace Theft which was what the email from Xbox stated after my account was canceled without warning. I called customer service and they could not help me at all because they claimed investigators look into complaints sent to the company and they make the decisions.

Investigators have no number, only an online forum where I have sent them twice an email and no response. Within the years I have been a customer, I have purchased many games, map packs, memberships, a Netflix account. When added up, it's way too much money to lose due to something that I was unaware of or warned about. I have lost everything on my Xbox and all I want is a recovery of all my purchases throughout the years. Xbox is robbing people blind and the worst part is that the majority of their customers are kids. I am an adult and I will never commit any type of crime or violations to lose privileges to something that I pay for on a regular basis.

I was banned from Xbox Live which is an online service that Microsoft provided. It's a paid service and I paid for a full month. My Xbox 360 is no longer able to connect to Xbox Live to access any content and Microsoft will not provide any details. I am seeking an explanation as to why I was banned from Xbox more than anything. I have called Microsoft Xbox Live Support countless times and received the same response: "We do not discuss banned consoles." There is no recourse and I have not cheated, modded, or conducted any fraudulent activity.

I had purchased an Xbox 360 about a year ago, and after only a few months of playing it, I got the red ring of death and had to throw away the system because they wanted over a hundred dollars to repair it. I thought that that was very pricey, so I ended up throwing it away. I ended up purchasing the new 250 GB slim Xbox about a month ago due to the fact that I already had so many accessories from the old Xbox. About 40 days afterwards, my hard drive began to make my system freeze up.

We called Microsoft and they told us that we should mail it in, so we did and we had to pay for the shipping. And here it is, 19 days later, 43 phone calls, and about a hundred dollars cost in extra minutes, only to find out that when I shipped the product, they never received it. So now, it is lost somewhere in the mail and I, the shipping place, and Microsoft don't know where it is at. They told us today that when you buy a system, the warranty is only good if they receive the defective hardware. So therefore, they are not going to replace my hard drive or compensate me for the money and time spent.

I strongly suggest not to deal with anything from Microsoft. For such a large company, they look to ignore all issues and screw people over, and they also never give you a call. Also, the people you deal with from Xbox are in the Phillipines. My hard drive was sent to Texas and Microsoft corporate office is in Washington, and nobody can communicate with each other between the companies.

When I set up my Xbox live account, I had no choice but to register it as a French account because my Hotmail email address was listed as French, even though I live in Britain. This means I could not use PayPal or my British credit card to pay for points or renewal when my French credit card expired.

After hours on the phone to XboxLive customer service, I had to cancel my French XboxLive account to set up a new, British one. When I tried to retrieve my new gamer tag on my console, it crashed, giving the E66 "tampered console" message, even though I have never tampered with the console or the games. When I rang back customer support, they told me it was probably because the console was second hand, and I would get a courtesy repair for the inconvenience, and that I would get an email about it the next day.

I didn't, so I rang back again and after holding on the phone for 42 minutes, I was told that courtesy repairs were not given for second hand consoles. Essentially, I had been lied to and had to go take it up with the retailer who sold me the console.

So the fact that I couldn't set up a British account to start with was apparently my fault, the fact that I couldn't use PayPal was PayPal's fault, the fact that the console crashed was the retailer's fault, and Microsoft has done nothing but waste my time on their "help"line.

We got a one-month trial to Xbox live for our son back in May which would then be automatically renewed monthly. I eventually called to cancel and was talked into a full year for $49.99. On July 6, my son said his account "disappeared" while he was playing.

Fifteen minutes later, I called Xbox to report his account stolen and they took a ton of information, said they had locked the account and would investigate and I should get an email in about seven days. He also said that after they retrieved it, we would get an extension on the account for the time it was locked.

Three days later, I called to let them know that $120 had been charged to my credit card in the 15 minutes before my account was locked. He assured me that they would retrieve the account and refund the $120. He told me that they had never, not retrieved a stolen account.

At one and a half weeks, I hadn't heard anything so I called and was told that they were having a large volume of cases and that it was taking longer but that they were working on it. She basically told me not to call because we would be emailed when it was complete.

Three weeks after the account was stolen, I called and was told that my case had been denied because they did not have enough information, no email of course. I gave the gentleman all our account information again and was given a new reference number and was told it would take longer because of the heavy load of stolen accounts.

Six week after the account stolen, still no email so I called and spoke with a very nice gal who said they had been working on my account. It had been 21 days and that they should email by day "22" since that was how long it was taking now. She told me to call back in a few days if I didn't get an email.

At week 7, no email! I called and was told that our account had been "banned" and the investigation stopped because we had "violated the terms of the contract". The representative couldn't tell me what that violation was so I requested to talk to the person who had been investigating our case and was told that no one can talk to them. I demanded to speak to a supervisor, who after hearing my whole story again, went on our account and said we had used a "fictitious name in some name box". I said, "So you are saying that (gave my husband's name) is fictitious". He said no, it was somewhere else on the account and eventually told me it was "Chicago Bulls" which violated the terms of the contract.

I thought this was very interesting since this is not even a team my son follows. I asked my son if he ever put Chicago Bulls anywhere on his account and he was sure he had not. So now basically we are out the $49 we paid for the account, they won't refund the $120 worth of fraudulent charges, and we are banned for life while the guy that stole the account just gets away with it and I'm sure is still playing and stealing other people's accounts!

On August 8, I shipped my son's Xbox to Microsoft for a repair. On August 16, they emailed me that the system had been shipped back. But I found out that they really hadn't mailed it till the 18th. This was after I called them to find out where it is and why they had lied to us. I spoke to a man. I told him that as far as I'm concerned, that was fraud, emailing me that it was shipped and it really was not. When I told this to the guy, he hung up on me. I also have been making sure that someone is here to wait for the system. They sent me a tracking number. UPS kept saying there is no number. Then on the 20th, I called UPS to find out where it is. Now I am told it's in Mexico. So, I have to call Xbox back to find out why it's in Mexico. I didn't give them the authority to send it to another country. If I had known they were gonna send it to Mexico, I would have chosen not to send it. How do I really know if it's in Mexico or if they lost it?

My account was compromised on Xbox LIVE and $444.90 was used to purchase points for games. My console has not been hooked up for months due to remodeling of my home. I called to report this and they said that because I could still log into my account, which they made me do while on the phone, they could not do anything but give me a reference number of the incident. It was up to me to contact the bank and get it straightened out.

I was on a monthly payment schedule on Xbox LIVE and changed it to a yearly to save money. I was charged 60 bucks starting August 5th (yearly fee) and was still charged for 10 bucks (monthly fee) on August 11th. I called Xbox LIVE and talked to a supervisor named Charlie. He basically said that they don't give refunds and won't admit it's their mistake. Tough luck!

Xbox was fixed from hardware failure. After that, I was told that I would fix it through Microsoft and I would receive a warranty. I received Xbox and after a year the same problem, for which I payed for them to fix, has come back and now they are saying that said warranty never existed and that I will have to fork over another $120 to fix the problem which they have supposedly fixed in the first place.

I have always had a good experience with Microsoft and Xbox until this event. I got on Xbox live. One day, it gave me the message, "Your Xbox gold membership will expire soon. Do you want it to automatically renew on your card?" I had no job at the time so I selected the option "NO". Sure enough 5 or 6 days later, they pulled the 60 bucks out of my account and overdrafted me into a negative. When I called them, all they would do for me is put in a refund that would take 72 starving, hungry, broke ** hours to get back to me.

The heat sink keeps burning up. I replaced the Xbox 360 at least 10 times. I am tired of paying for all these warranties and taking the game back to the store every time it burns up. I have thousands of dollars of games, so I am wondering what can be done about it. I really want the newest Xbox out there. I spent a lot of money, and I am tired of this. They knew there was a problem and nothing was done about it. So, I am really considering switching over to PlayStation. I am telling all my friends to do the same. Thank you.

Get the word out: XBOX live is profit only and could care less about customer service or satisfaction!

I purchased Xbox live for a grandson while visiting for a month. Got the gold one-month membership and then found out he could not connect as I live in such a remote area that my only option for Internet is a USB port. Xbox will not work with the USB port (unless someone is very tech-savvy and can manipulate through a PC, apparently).

Do you think I would get a refund for non-use? No way. They stated that once billed, they can not refund. Not realizing this was an 'automatic renewal', I now had to pay for two months of non-use! Go figure! I have filed a complaint through PayPal and disputed the most recent charge. All Xbox customer services states is "they will not bill me for any more months."

Think twice about getting anything from Xbox--customer service stinks! We were only talking of a $9.99 refund. I was willing to accept the July error for connectivity but thought for sure they would credit me for August! Word of mouth will help remedy this type of poor service...spread the word!

The Xbox I bought for my sons only plays in black and white. I was told I need to buy a new cable for the Xbox because it is not compatible for a HDTV even though it is the cable that came with the unit. That cable costs $50.00! What a bunch of crap!

I purchased a Xbox 360 when they first came out. Used to be able to go to the store when it was working improperly and exchange it for a new one. Within these years, someone decided to switch it to where now, the unit has to be sent out to be fixed but you do not get your first one back, they send you another. So, I have paid full price for a BRAND NEW one and now receive a refurbished one. Of course if I would have known this, I would've waited saved myself a good bit of money.

After contacting Consumer Affairs, I of course just had to suck it up and get over it. The jerk at Geek Squad also told us the warranty renews with each time we send it in, and of course we purchased the extended just because it is an electronic device and they do break. So here we are now. The Xbox is now broken again. This is now the third time in less than a year, the same issue has happened.

My husband goes back to Morgantown, and we found out that the extended warranty has expired. Now I am mad because I was of course mis-informed at Best Buy when they told me this warranty renews each time. I contact Consumer Affairs through Best Buy and a gentleman by the name of Zak tells me "I want to let you know that the refurbished unit has a one year warranty with Best Buy if it is having problems. You can bring in the receipt of where it was last exchanged and the Geek Squad will be able to assist you". As I read this, I understand it as follows: An "exchange" is when you turn in an item and receive another item. I contact Geek Squad at the Morgantown store and I guess Gary does not see it like that. He told me that I have to contact Microsoft to fix it. Are you serious?!?! So once again I am told a different story. Best Buy has WAY too many chiefs and not enough indians. I am not asking for a million dollars or a key to the Best Buy City! I just want my repair taken care of.

So we decide heck with them. We are going to take the broke system to Game Stop, turn it in to them, have the money from it applied to a purchase at Game Stop -the faster I can cut all ties with Best Buy the happier I will be. As they were looking it over, they noticed that the "sticker" is missing. I am assuming it shows if it has been tampered with or not. So with this missing sticker that either Best Buy or Microsoft decided NOT to put back on, I now am the proud owner of a $500 door stop! I ask Consumer Affairs about this, and they told me they can't believe that Microsoft didn't put a sticker back on it, like I am the liar here.

I purchased Xbox LIVE Gold Family on 4/27/2011 for $94.99. After just 56 days of use, on 6/21/11, my account was stolen. Xbox shut it off for investigation. On 6/28/11 I noticed I could sign in to Xbox.com, but I could not use Xbox live on our Xbox system.

I called customer support. I was informed the case had been solved, and I was going to get a report stating how my issue will be resolved. The representative asked me for an alternative email address to my main one, **@comcast.net, at which they could mail the report to. I provided **@comcast.net.

On 6/30, I received an email titled "Confirmation of Cancellation of Gold Family - 12 Month", which told me how to repurchase another year.

On 7/1/11 I called again and the representative told me an email was sent out. I told him that I never received it; he put in a request to resend it. On 7/5/11, I emailed the customer service (they said they could not help and I should call customer support), and then called them.

I discovered they had been emailing the report to **@comcast.com, and I told the representative that my email is **@comcast.net. He claimed he fixed this and requested the resolution email be resent.

On 7/6/11 I called again; the representative said the wrong email was still on file, and he supposedly fixed it again. On 7/11/11 the same email on file, the representative said he fixed it again.

I asked to speak with a supervisor (Steve) who claimed he fixed the email AGAIN, and sent a request to have the resolve email sent to **@comcast.net. He stated I would get 800 Microsoft points and two refunds because they had to shut off my account during the investigation, and it's "nearly impossible" to reinstate an account once shut off by Microsoft.

I should get approximately $83.43 refunded for unused time, and the $74.99 the person who stole my account charged in Microsoft points. Service request numbers include: 1156643474, 1157371708, and 1157765972. Steve told me to repurchase Xbox LIVE Gold; so now I have paid for two years of service, and I have only gotten about two months of service.

My son had contacted Microsoft questioning a red line appearing on his TV from his XBOX. After 30 minutes of the so-called technician having him perform different troubleshooting, the XBOX now has an E74 error. A major hardware error.

When I called, to hold Microsoft responsible for the damage, I was told that it would cost me $99.00 to repair what they had done. At that point, I asked for the corporate number to file a complaint and I was told that they had no such number. Although 20 minutes later, I easily found the number on the web.

How do they get away with charging people for what their technicians do?

I sent my Halo Reach Xbox Console to be repaired back in November 2010 due to the disk player being off track. They fixed, and returned it. On 7/14/11, the same Xbox stopped reading discs; so, I submitted a repair request, and shipped out the item as told by them via UPS. I received an email stating that the console was received on 7/21/11. On 7/22/11, I received another email stating that the console is being shipped back to me--unfixed due to tampering.

I called Xbox right away and told them about this email. I talked to a supervisor; I was told to take a picture of the "red arrow", and to send it to them in an email. They will see what they can do. I hung-up the phone and looked online about these issues. I was disturbed that others have had this happen. I called up again and talked to Ray. I was told again what the issue was. I told him that I had no idea what external tampering was. He said the technicians know what they are doing, and that is that.

I asked to speak to a supervisor, and was given Jamie. I explained to her that I had no idea what external tampering was, and she explained it to me. I explained to her that I did no such thing, and it has been sitting on my TV stand since it got repaired back in November. I did no such thing, and the only people that had contact with the console are their technicians, when it was sent to them back in November. It was under warranty; that is why I sent it back to them, so they can fix it, and I expect it fixed for. I didn't do anything to the system. She said she would call me back on 7/23/11 before 7 PM and would look into it more.

I purchased a new retail Xbox 360S last 5/25/11, and it has begun to freeze after one month. I returned it for warranty repair early of July. I received the unit back on 7/18/11. It was not repaired, with a form letter stating it had been tampered and is not eligible for repair.The unit was in a perfect, undamaged and not tampered condition when it was sent to them. When returned, the anti-tamper seal was broken, and there were red arrows pointing to the broken seal. Obviously, someone in the repair facility found it easier to break the seal, instead of performing repair.

Discussion with customer service was fruitless; Ben stated that unless I could prove that I had not broken the seal (tough luck), it will be repaired. That is asinine! There is no way to prove a negative. The unit was near new, and under warranty. I had no reason to tamper with it. They need to investigate their repair facility, instead of making a false accusation about their customer.

The X-Box we have broke down and there was a red light in the lower right corner and an 'E-73' was shown on the screen. I called X-Box and they said that the X-Box was out of warranty. They wanted to charge me $100 to fix the system. However, these types of problems are very common for this system. Also, this is the second time that the system would have to be repaired within 3 years from purchase. The system costs over $500 when it was bought. I attempted to ask why the cost of fixing the system is $100 regardless of the problem. There was not a good answer and they would not talk about the actual cost of repairing various problems. Nor would they give a break down of the price or look at it and give me a price based on the problem. This just seems insulting to the customers. I think they have this system because they mostly deal with a younger audience that will not stand up for themselves.

I was charged $120 for Xbox points that I never bought on my debit card and was told the money was not refundable because the fraud investigation said the games were downloaded to my Xbox, although it never was downloaded. I am very angry.

Microsoft's Xbox Live service has a code of conduct that is supposed to be enforced, but it is not being enforced in full like it is supposed to be.

For example, if you put something offensive in your bio, they will ban you; but if you modd your console, then nothing happens. Also, we have to pay either a monthly or annual fee in order to play online. The online game playing is hacked so bad that you can't even have any fun playing the games that you bought, especially on a weekend. They did do a mod sweep in 2009 and got almost a million people for hacking. I am sure all those people have got new consoles by now and are back hacking again.

I posted on their forums about the out-of-control modding on Xbox. They not only deleted my post but they also sent me a message that stated the reason for deleting, thanks for your concern. Now I am not sure what you think, but that is not a reason for deleting a post. They deleted it because they didn't want to deal with the feedback from the angry players, who are upset because of all the modders ruining the gameplay. If they are not going to enforce the code of conduct, then they need to give us our money back and stop charging for services not rendered.

xbox live has you sign up your credit card for their monthly fee and then lets your underage child (9) buy things like games, so called "points", etc., 46 times ($350) in one month!!! you really can't find out until you open up your credit card bill at the end of the month!!!

Three x-boxes have not worked in less than four years. My third x-box just decided to not read any games so I would like to congratulate Microsoft on making the worst console ever. All x-boxes have been in very ventilated areas, and two have had intercoolers and they all quit working for no reason! It's a way to make the most unreliable console ever!

I have owned one original Xbox and two Xbox 360's. So far I have had to return the original Xbox 360 because of hardware failure ie, Red Ring's of Death and now i am on my second which now has the same issue. Every time I turn the unit on it stops working and freezes. I find the failure rates of these units uncalled for from a fortune 500 company. What is even more disturbing is the fact that now that my second Xbox has had hardware failure, I am expected to pay $99.99 to have the unit serviced and repaired, without guarantee the issue will not happen again.

I have been a loyal Microsoft customer since the Windows 3.11 days, and also own Microsoft stock. Because of the issues at hand I feel as if I am not valued as customer.

I am on my 3rd Xbox in 4 years. When my newest system stopped reading discs, I called Microsoft only to find out that my system was out of warranty! Instead of spending over $100 to have them repair it, I paid $30 to some guy on Craigslist who repaired it fast and I have had no problems. I have been playing online, downloading updates and recently bought the new map packs for the Black Ops. When I went to play today, I was prompted to accept the new update! When I tried to download the update, I was told that my system couldn't get it because I had my system repaired by a third party and not by Microsoft! Now, I have to buy another (my 4th) system if I want to play on Xbox live!

I wonder why Microsoft allowed me to purchase and download the new map packs and the new gold membership ($45.00). I am now out of another Xbox system, $25.00 for the gold membership (3 months) and $20.00 for the map packs! I have been ripped off by Microsoft and I am very very pissed off and stressed about it because they are so bug, they just rip people off and don't seem to care! I bet that Microsoft's "new update" will end up costing thousands of people like me, their customer, millions of dollars in having to replace systems, lost use of monthly (prepaid) time and money wasted on map packs that we paid for, downloaded and now cannot use! I smell "class action" lawsuit!

Hey I've been having a lot of problem with Xbox. People have been trying to hack into my account trying to take control and steal my information. People are always glitching lagging and cheating in all the games. So why would I pay so much money for points and membership when the Xbox company doesn't do anything to fix any problems. In fact I have a PS3 and never ever had any problems with that company.

I paid to have 2 Xbox 360's repaired for red lights because they were no longer under warranty. I was under the impression these would be "fixed". Now almost 2 years later but with less than 5-6 months of total use, I have gotten red lights again on one of the consoles. This will cost me another 100 dollars because it is out of warranty again. It's highly unfair, and I am highly disappointed.

On March 7 2011, on my Xbox Live Dashboard, there was a promotion to sign up to Xbox Gold Live. It offers 20 % off for12 months and choice of free game. Well, I signed up for that promotion because the 4 games to choose from were: Halo Reach, Fable 3, Kinectinmals and Kinect Sports. I were suppose to get an email a week later after signing up, asking what game I wanted and where they would ship it. Well, I never received any such email. I have called Xbox Live twice now, still no help and still no game. They are not living up to their end of the promotional agreement. I even have receipts of what I purchased and still nothing. So now I have turned it over to the BBB. Maybe they will be able to make Xbox be fair. They could care less and give some kind of run around and lame excuse.

Xbox Gold Promotions are a scam. I am really upset with Xbox. 2 months later and still gave me the run around. None of the Reps. that I talk to will help. So maybe the BBB will. I hope so. I hate companies that are unfair and rip people off.

Three years ago, I bought an Xbox 360. I never, ever had a problem with it until a week ago on 4/10/11. This is when I received an E74 error and the unit started to crash. When I called Customer support they told me that my warranty expired exactly 7 days ago and that I would have to pay $119.00 for the repairs. When I was giving them the serial number, I also noticed a manufacturing date of 4/10/2008. Isn't this too strange and coincidental that the warranty expiration, the manufacturing date, and the date the unit broke, all tied in together?

Do you think Microsoft is installing termination devices in its Xbox360 units to boost sales of upcoming models, and drive up revenue in its repair department? If they don't fix it right the first time, they'll charge you again for the second. There are thousands of incidents like this one here. I read through a related forum that Microsoft is using these underhanded tactics to boost revenue.

I am out of a video game system which would cost me more than $400.00, and I am stuck with 2 dozen video games which cost $60.00 each, when purchased new. This would force the consumer dearly.

Two Xbox's have failed and the warranty has expired a month ago. They are lying and selling faulty merchandise.

Their Xbox 360 has ravaged our environment with their constant faulty consoles and irresponsibility to clean up their mess.

On January 22, 2011, I contacted Microsoft Xbox due to two unauthorized purchases on my check card which were not made from my grandson's game console, but it was made using his gamer ID (account). I gave their investigation department all they requested - serial number, console number, etc. My grandson's account was restricted where he could play but couldn't make purchases until the investigation was concluded.

I also am waiting for refund to my card. I have contacted Xbox on several occasions because my grandson is the one being punished for reporting someone else's wrong doing. The last time I requested to speak with a supervisor, I was placed on hold with music for two hours which is recorded on my cell phone data. I just want something as simple as knowing the console where the purchase was made and my grandson to be free to play and make his purchases in order to play with his friends. He did nothing wrong! Also, I want my account refunded.

I am yet to hear from them! It's puzzling that they can identify a user and console to ban members, but have a hard time knowing from what console or IP address the purchases were made from.

I sent in my new Xbox slim because it stopped reading games and movies. It would kick me offline and say I had no internet connection when in fact I did. It also wouldn't connect to the console for some reason. A few days later I received an email stating that they would not repair my console and falsely accuse me of tampering or modifying it. I did not tamper with it nor did I modify it in any way. I'm appalled by this. I pose the question, why would I do any of these things knowing my console was still under the one year manufacturer's warranty? And was under the impression that my console would be fixed for free. I'm so disgusted with their customer service. I was on the phone for almost an hour with one girl who got me nowhere and would barely even talk to me about the matter.

I called back extremely dissatisfied and spoke to a gentleman who at least, after half an hour, got me over to the escalated customer support. He was nice and seemed to want to help and made the statement that he had received a few complaints of this same false accusation. As of right now I'm supposed to receive a call by Tuesday, the latest. I'm in such disbelief right now. Call me naive but, I guess I didn't realize how dishonest companies can be. I'm a first time Xbox user and this will most likely be the last time I purchase any of their products. Such dishonesty. I'm so disappointed. What a waste of my money. Everyone needs to be aware of this. All I want is for them to fix their malfunctioning product.

I got the dreaded Red Ring of Death on my replacement console. The replacement console only carries a 1 year warranty, so since I took care of my Xbox, it took longer to break. They are not telling me that I have 3 options; 1.) submit a repair request online (which I am unable to do because their system is broke and telling me that it is registered to a different user, probably the first person that had it broken) for $99; 2.) submit a request by phone (my only option again because of their broken online system) for $125, or 3.) buy a new console for $299.

We purchased the Xbox 360 last 11/30/2009. The red ring occurred 01/12/2011. We purchased a 2-year warranty with Target which refused to replace parts due to the recall that Microsoft had in place for the Xbox 360 systems. Target referred us to Microsoft which, in turn, referred us back to Target, because there is no recall on their systems that she could see since the system would not load.... How convenient.

My grandson's Xbox 360 will not function properly, it is 2 yrs old and cost $300. When this happened, I started inquiring and found that this is rampant. A large majority of the units sold experience the same problem and I am told Microsoft redesigned the Xbox to address this issue. They will fix broken ones for $140, this sounds to me like a nice scam. These units should be replaced or refunded. Who is to say that the poor design was not by design to make extra money repairing these units or to just sell new redesigned ones?

I'm a die-hard gamer. I've been playing video games since I was little. I play PC Games, and I also play console games. I'm writing this, in the hopes that some people will read this, and decide not to ever buy an Xbox360.

I have two XBox360s. I bought one on launch day back in 2005, and I bought a second Xbox360 on Halo 3's launch day. It was a Halo 3 Edition XBox360. Things were great, up until about three months ago when my Halo 3 Edition XBox360 red ringed on me. I checked my manual, and learned that I was well outside of warranty coverage. In order to get that XBox360 fixed, I would have to pay at least $90. Well, just today, I went to use my other Xbox360, the one I've had from Launch Day in 2005, and that one won't read discs.

Now, I'm a die hard gamer, but I rarely, if ever, have time to use my XBox360, so it's not as if it gets overused. But apparently, playing games occasionally isn't okay with the Xbox360. So here I am, with two XBox360s, and neither one of them is functional. In a period of two months, they've both died on me. Neither one of which was older than five years. Whereas my 11-year-old Nintendo64, and my 8-year-old Playstation2 still run like a champ. Luckily, my Playstation3 runs very well too. I doubt I'll have half the issues I've had with XBox; especially since I've resigned myself to never purchasing another Microsoft Gaming system ever again. I recommend to you, the same.

I purchased Microsoft Points for the purpose of obtaining a downloadable game from Xbox Live. I was able to purchase the game, but the download always fails at 99%. Other games have downloaded and worked fine. This game will not download after multiple attempts with troubleshooting online and on the phone. I have paid for content that I have not received. The easy fix would be for Xbox Live Support to give me back the purchase price in MS Points. They claim that this is impossible due to their "no refund policy". If I went to a store and purchased a copy of Microsoft Office, then the store clerk refused to give me that software, I'd call the police because it is akin to theft. However, Microsoft Xbox Live Support tells me there is nothing that can be done in this situation. Because of this, I lost Microsoft Points valuing under $40.

The tree red light came on and my Xbox 360 stop working. I being spending lots of money to buy video games for my son, and now that the console stop working, I feel like I waste my money in something that I thought was going to last a long time because was a good quality.

Xbox is suppose to have a auto save feature. The *** thing never saves ***. It all started when I tried to put my Xbox online. I have high anxiety and I play games to forget my surroundings. It's not helping now.

My Xbox is not working. I've sent this Xbox back plenty of times since I purchased it.

I bought 26 music videos on my Xbox 360 and when I switched hard drives it would only download 6 videos. I called Xbox and they said the problem was on their end and they will check into it. It has been 3 months now and Xbox keeps saying they're going to check into it and they will call me or e-mail me. They have done neither. I asked for a refund of my Microsoft points a month ago and I still haven't gotten the points or my videos back. They don't seem to care that they ripped me off. My Xbox Service Request number is 1139294361.

I have had my console for three years. It worked great and I only played it for 2 hours at a time. So clearly, it cannot have overheated. Moreover, Microsoft installed an update on it through Xbox Live. A day after that happened, my console froze and the display would not change. I contacted costumer service about this and the lady literally said, "Well, sir the console IS three years old. " We demand better quality than this. We demand an approach much like the FDA to make sure that these consoles are user ready and reliable.

So my choices are to pay $119 to send it in and get it fixed (for who knows how much more). Or to pay $299 for a new console. Needless to say I have over $200 worth of games.

I purchased 400 Xbox live points (xlp) on 10/30/10, then tried to buy 800 more but was declined, tried a little later for 800 and was declined again. On 10/31/10, I again tried to buy 800 and it went through. Microsoft charged me for all attempts and would not return my money, I had to talk to 7 different people and 205 cell minutes later, they put xlp in the amount of money they took from me in my Xbox live account, wanted my money that they took that wasn't authorized.

If someone walked in a Microsoft store and got caught with 20 in. merchandise on them while walking out without paying for them, what would happen? Could they offer to sweep floor or give them a shirt and walk away? Would they be able to blow smoke up their can for a couple hours and still leave with merchandise? I wish these big corps had the same consequences as everyone,. I mean according to the justice dept, they have same rights as you or I. I know nothing will come of this, but I had to vent! I wonder if Bill Gates would stand for this?

I bought halo reach for my Xbox 360 and was unable to play the game because my memory isn't big enough and wasn't told this until a month after I bought the game and had to exchange it three times as well as having to send my 360 in.

Now, I'm stuck with a game I payed $60 for and can't play and was told by the Customer Service that unless I went out and payed more money that I was stuck with it and basically you guys screwed me out of $60. I will never buy another Microsoft product because of the treatment I have received and the blatant disrespect I have been shown. I will tell anyone and everyone to not buy their products and how they mistreat their loyal customers. I will now be a loyal Playstation 3 customer and will have nothing to do with this absolutely corrupt company.

I had to spend money on something that doesn't work because they mislabeled their product and was told that I wouldn't do anything about it. That is not acting in good faith toward your customers. I will report this to all consumer right groups as well.

saw my Xbox 360 was modified but it was not modified. The issue is that I was getting 3 red flashing lights and the Xbox was still under warranty. But Microsoft doesn't want to replace the console or repair it because it was modified. The case was transferred to the Microsoft Investigation Department and they are not giving the correct help. I want this issue to be resolved and the console to be replaced or repaired.

My Live account was suspended. They over charged my credit card (added charges totaling more than what was available on the card) during a billing cycle. I was told that the card had an account balance and that I should find an alternate means of payment or purchase a prepaid card. I bought a card when the account got suspended, entered it and I was back in action. 2 weeks later, I get another suspension. I again try to remove the card. I tried several times but there is no option to remove a card only to add another.

Being just a little computer illiterate..ok.. apparently quite illiterate, I failed to understand what was occurring and was not told. The credit card was prepaid, a gift last Christmas. They billed a card with no funds left. How is it the largest computer company in the world can't see I have no money left? I talked and eventually began yelling at a customer service rep. only to have him repeat over and over and over how much I owe them. After talking and yep, yelling at the supervisor, I figured out a couple of things. They have no answer to why I was charged money that wasn't there. Why no one can remove their own credit card from the billing page. Why the account wasn't suspended the day funds ran out and why a prepaid 12- month card ($50.00) won't cover the month they over charged me without my permission.

I wanted to purchase extended warranty on the day before my 1 year warranty expired. Needed the serial number of my Xbox; said that I could call it in the next day. I did this and was told, "Sorry, your warranty expired as of midnight last night." I complained, sent faxes, copies of the receipt, etc. for almost two months to no avail.

They have advertised and sold a defective product. The game disc for Halo Reach is not playable on all Xbox consoles. The game has issues such as it freezes and the Xbox console send a "Disc not read" error and then kicks you out of the game. I have spent $150.00 on game called Special Legendary edition. It was for my son's birthday. I have the Xbox live membership which is useless at this time. My Xbox console is 3 years old they want me to pay to have it updated. I would not buy a game that is supposed to play on all consoles if I knew it was going to need an additional $100.00 repair.

The Xbox 360 Elite has a well known defect. It freezes up after 25 minutes of playing it. Many consumers have complained about the problem online, but Microsoft will not cover the repairs. Our Xbox is out of warranty by only 2 weeks, but they will not work with us, so we're stuck with a junk console and all the games, which are worthless without it. We were robbed of $300, the cost of the console, and 7 games @ $50 each, not to mention all the games we bought on line with gamer points.

I tried to request for a repair for the ring of death that had previously occurred on my Xbox 360 (had fixed for free initially and was told had further 3 years warranty on this).Initially went through online service. I had no reference of first service and 3 years warranty. So had to pay or phone help line. Phoned help line spoke to Prianka initially had no refund on repair and warranty. On asking for further checks admitted to having got details of first repair but no extended warranty so had to pay.

I asked could she be put me through to someone who I could speak to, who would listen to my complaint and make a decision as to whether I could get my repair done for free (as valued customer and problem has always been with 360, bought 2007). I made it very clear that I only wanted to speak to someone who could actually make a decision. Prianka contacted her hire authority and came back to me saying they will not authorize that. I asked do you mean they will not do it or cannot do it. After a little thought said they cannot do that as computer say no. Asked can I have a contact of someone who can make this decision? Explained could not. "Have to go by the system". So why am I phoning a service that has no power to correct errors or give me some proper service.

I sent it in to be repaired. Now they are saying it has been tampered. They will not fix it. They are sending it back unrepaired.

Back in 2007, we experienced the so called "ring of death" on our xbox 360. We sent it to the company to have the issue fixed. When returned, it worked fine but recently 2010 the "ring of death" showed its ugly face again. This was a defect from Microsoft and not an issue that was caused by my children. So we called the company only to find out that we will have to pay for Microsofts mistakes. Jeff, the guy we talked to said it would be $120.00 to fix not counting shipping. I am very upset that with this being a company malfunction that I have to pay for their mistakes. It is cheaper for me to go buy a new one but why would I want to when the company will not fix their mistakes. I am better off with a PS3.

I owned an Xbox 360. Within 7 months of purchase, I got the red ring of death. This happened to me 3 more times in the following 18 months. Each time, Xbox live customer support made arrangements for N/C repair. The 5th time, my 360 broke down. I got 3 red lights and was told this repair would have to be paid by me, $100.00. Your machine and the repairs done didn't last a year, so I refused to pay. I complained on several different occasions to Xbox live customer support to no avail.

After many submissions, I finally got a response to my issue, after rating their service online and giving them a horrible score. At that time, I spent many hours explaining my issue, both in email form and on the phone. Xbox live agreed with me that I should have had an N/C repair done when I first brought the problem to them. And they agreed to take the unit and have it fixed for free. That would have been acceptable 2 years ago. I no longer own an Xbox 360, so the offer is useless. My frustration level peeked. And I traded in the broken Xbox 360, all my games and accessories 2 years before the offer was made. Thanks for nothing! I want all my stuff back and I don't want to have to pay for it again.

I have three Xbox 360's all purchased brand new and not refurbished. After about two years each, all three suffered the red ring of death! Needless to say, I will never buy another Microsoft-based gaming system and am considering going to Mac for my PC needs. I also have a PS3 and PS2 that I never had an issue with.

First, we sent in our Xbox 360 in March to be repaired and had to pay $108 for repair. We received it back and it still does not work. I have been on the phone with their customer service too many times to count and to date, I still do not have an Xbox that works or my money back as I requested. Each call takes a minimum of 45 minutes with no results. Also, you tell one person what the problem is and then they transfer you to another, and another and another. Never have I made a call without talking to at least 4 people and again, with no results. Now, I am on hold again 32 minutes and counting, transferred twice so far for a debit to my account (unauthorized) for $21.76. All I want is my money back! This is ridiculous and such a waste of my time.

I am writing this letter to express my disappointment in one of their products as a consumer. I purchased an Xbox 360 and it has continually caused me nothing but trouble. I have called repair office several times. I have spoken to numerous representatives who have issued me repair numbers on previous occasions to have me send my console in for repair due to an overheating problem.

Each time, I have sent the console in for repair. A couple of months later, the unit seems to still have the same problem. This would be my 4th time sending this unit in for repair. In my previous call, I was informed that my unit expired on June 26, 2010, which is one week ago. I was informed by the representative that I would have to pay for repairs that seemed to be out of my control. This unit, I was able to purchase with money that I saved up, being a college student. Is there anything that can be done to restore my console? I am really disappointed in the fact that Microsoft is aware of this problem and still had these items on the market. Please let me know what can be done about me having my console repaired or replaced.

I have spoken to these individuals and the only one who seems to have wanted to help was Henry. But he was unable to do anything because his supervisor advised him not to. I am quite sure that we are not the only consumers this has happened to and I think something should be done. It's very unfair to the consumer. I am also quite sure Microsoft is aware due to the fact that I was informed that the newer model has a much bigger fan to eliminate that problem. What about all the consumers who have already purchased this model? Should we have to purchase the newer version? It is unfair!

I have had my Xbox 360 Elite for only two years now, and have taken extraordinary care of this machine. On July 11, 2010, I received the E73 System Error Message. I visited the Xbox website and found the repair would cost nearly 40% of the initial cost of a new Xbox console and, $100 for shipping. When attempting to contact customer service to reduce or alleviate this significant cost via phone and email, I received the same robotic, unfriendly and unhelpful responses.

I requested the contact information for the Xbox/ Microsoft Corporate offices and have thus far been stone-walled by these same cookie cutter responses I initially received. I don't feel it's too much to ask for a fair and satisfactory resolution to this issue from a company who admitted fault in the design of their product, which has resulted in astronomical fail rates.

I'm not trying to take advantage of anyone, yet this company seems to encourage unethical business practices that attempt to beguile and despair those who have bought Xbox hardware and software into giving up $53.25 to a local Orlando company to repair the problem. Xbox customer service's inability to provide to me any satisfactory resolution or reprieve to an issue for which they have admitted fault, has caused me undue and unneeded stress during the "communication" process.

I purchased an XBOX 360 ELITE for my son this past Christmas 2009. He started having problems with the game system a few weeks later. While talking to phone technicians the troubleshooting seemed to help until randomly it would act up again, always a week or so later. Troubleshoot again and again. Now I couldn't return the game system (to the Target store) because of course it is outside of the 90 days guarantee (my son is a college student and we had to wait each time he returns home to send game back). We sent the game back to Microsoft on May 16, 2010. Repair was made and they sent it back. Started working okay until one week later.

More technical support. Sent it back again on June 8, 2010 started working okay until one week later! More technical support. Now Microsoft is stating that it must be the hard drive that is defective (my son tried to ask if it could be that they insisted no). Another wait while we send that back for exchange! They would not send a new hard drive without getting the old one back (at my expense). I have repeatedly asked why can't we just have a new game system since this one has never worked correctly since we purchased it! Was told all along that they will not do that, only repair! I am hoping that this new hard drive will solve my son's problems, but my concern is that if it doesn't, what recourse do I have? I am out the money and have no game system! I will have to call again and argue for a new game. Any advise?

I purchased an Xbox 360 120GB in Nov. 2008 for my son who is now 14 years old. The console won't work. When powered on, it displays System Error. There is a red ring around the power button. With the red ring around the power button, the console will not allow you to play any games. My son has many other console system and have never had any problems with any of them. After speaking with others who own the Xbox 360 console, I learned that they have sent their console to Microsoft along with a fee of $80 to have the same thing happen again.

I purchased a 12 month gold subscription for XBox-Live and my son used it for 4 months and then Microsoft turned off the subscription. I called at least five times to see if I could resolve this problem. I gave them the subscription code information of the card and they cannot find it. Now, my son cannot go on XBox live because I am not paying again when I already did. So, this is the end of my son's XBox-live experience.

First off, I am and always hang e been a big Xbox fan but how do they get the nerve to release Xbox360 when it obviously wasn't ready. I've owned 3 Xbox 360 and let me tell you, they all broke before a year's warranty was finished but being an owner and seeing the hassle of sending your Xbox to be repaired is ridiculous.

My time to send something back that shouldn't be broken isn't just that easy. We all know Microsoft is pretty much becoming obsolete. This is why (they) are releasing a new Xbox. It sounds like the Xbox wasn't tested enough first time around, same old Microsoft. I am not a wealthy person and cannot afford to keep buying these consoles when they don't have a long life expectancy. Let's hope the new consoles are more reliable because I'm going to save and if people get the new console and it breaks then I'm sure (they) will lose many customers.

I will not waste my time and money to send the Xboxes back when they shouldn't be broken in the first place. I hope this New Xbox is worth the 3 Xboxes that I have lost due to lazy testing or Microsoft cutting cost and doing a half job. Remember 2 half jobs don't make a whole job. All of my Xboxes don't read any discs.

After two prior months of trying and thinking the Xbox service had been canceled online, I again tried in April 2010, still not convinced, I called a tech at the Xbox Live 800 number and had him walk me through the process to confirm that the monthly subscription my son had ($7.99 month)was canceled. The Tech/Rep confirmed it was canceled. On Sunday 6/27/2010, my son reconnected to the Xbox live service and we activated it under a 1 year subscription. Today I checked my bank account expecting a charge of $49.99. Instead I see two charges of $7.99. I called which is one of the numbers listed on the bank transaction.

They transferred me to Xbox live where I spoke with a woman named Aaron. She stated that the charges were for the last two months of service. She shows no call between me an the tech canceling the service. She wanted me to provide her with the techs name, date and the time that I spoke with him. I told her we had not had service for the last two months, so they are charging me for a service I did not want, nor had received. She then stated that it was a back bill against a card that had expired. I argued that the tech had confirmed it was canceled and I should not be billed. She then put me on hold again and stated that she had looked at the account again, after 15 minutes of going back and forth with her telling me there was nothing she could do as she had no documented record of me talking to anyone about the service cancellation, she again put me on hold, she then came back on the line and said this looked like it was a fairly new account...I told her that was inaccurate as this account had been active for a couple of years.

After another 15 minutes of asking to speak to a Supervisor, being placed on hold several times...then being told no supervisor was available due to the high volume of calls she stated she would open a complaint case. She told me I would need to dispute the charges at my bank, and she gave me the case number. I then contacted my bank. They tell me I have to fill out forms, write a letter with all of the information and conversations, sign and affidavit, and have my Visa/Debit card canceled and re-issued which will take 7-10 business days.

My son saved his money ($40) to purchase xbox live microsoft points to use on his xbox game. He keyed in the download codes and the screen said the points were already redeemed. The cards we bought were not opened yet. I called the retailer and they would not help, they suggested I call xbox live. To make a long story short and after many days and hours of trying to be reimbursed it was not happening. They even gave me a fake website to recall actions to so they could reimbuse me.

On my last conversation with xbox live-microsoft I stated this to the gentleman; "You me to tell me that everytime a person goes and buys microsoft point for themselves or thier kids its a gamble whether someone is going to steal them?" He said yes. Microsoft took the code on my cards and looked up who redeemed them, they said they have a gammertag and it was not ours, but they wouln't reveal the crook. So we lose our money and the thief gets $40 for nothing, tell me wheres the justice. microsoft would not give me documentation of this incident. Do I buy more points for my kids????????????

My debit card was charged almost $60 in the past 5 days by Xbox live. I spent an hour on the phone with them to no avail. I requested to speak to a supervisor & was told they were all tied up, waited an additional 20 minutes on hold & then was told a supervisor would need to call me back. That was yesterday and I still have not received a call back. They claim my son purchased a bunch of Microsoft points but when I log in an look at the purchase history, there is nothing showing being charged. They are refusing to refund the money they have taken. In my opinion, they are nothing but theives and they will not remove my card number from their system. I spoke to my bank this morning and I am having to have my card cancelled and request a new one. This is ridiculous.

We as a family have three x box 360s and have a serious issue with console not lasting ! we have sent two of the three in a total of 5 times for the same problem ! when you go to put a game in to play it the console wont read the game and you get the dreaded " OPEN TRAY "! Every time we have sent them in it is the same thing ! Now amazingly two of the three have made it past the year warranty guess what they have failed with the same problem again!

The Eye Of My X-Box Went Out So I Called The #800 Explained Everything There Like Where Going To Send You A Shippin Label Well 5 Days Have Passed No Label!!! So I Call Back Wanti To File A Complaint They wouldn't Take It. My Complaint Is There Shippin Is with UPS There Isn't A UPS Shipping Store Around Here NOWHERE How Can I Ship My X-Box Off To Be Fixed With UPS Where There Isn't One? Am A Single Dad Am Raisin My Child By Myself I Have Really No Extra Money To Pay for UPS To Come To My House Plus In There Warranty Agreement It Says Nothing Abt Any Of This And When I Express That To Them All They Can Say Is Where Sorry Where Sorry, Or I'll Check On That Then The Phone Goes Dead From Where Hang Up. Look I Payed For The X-Box I Payed For The Extended Warranty For Jams Like This A Billion Dollar Company Can Pick Up A Alittle Tab For A X-box To Be Repaired after I Payed For All There Services?

In Dec Emailed xbox about the 3 rind flashing on my xbox this is the second time,so waited a very long time heard nothing so we called said they couldnt help us unless we paid 129.00 plus tax and shipping, lady i was speaking to said sorry thats our cost i explaned with aprice like that we could by a new one and that this should be a national recall due to its happening to alot of xbox customers so from what i can see xbox is making an whole lot of money

Somehow I was charged 49.99 to my banking account for xbox live. I don't own one but my sons friend does who came over 1 night. They said they couldn't get it to connect to the internet through my wireless modem. Anyway I did not give them my debit card number, but somehow I was charged. I called the company and they said they have no record of my card number being used, but my bank said it was. The girl that I talked to at microsoft tried to tell me that my bank probably changed my card number without telling me and that someone else could've got the old number. I was just charged 2 days ago and have had the same card for a year. I don't understand how they charged me, but won't refund it!

This is about the X-Box 360. I have purchased 7 systems. Everyone of them has broken down for one reason or another. I purchased my current system which is a X-Box 360 Elite last April, 2009. My warranty ran out April, 2010. Now my system will not read any type of disk i put in to it. I went to the X-Box website to see what steps i should take to try and fix this. I tried everything they stated there and still can not get my system to work.

This has been a on-going problem since i purchased my first system 5 years ago. I am now waiting to hear back from a lawyer about what i might possibly will be able to do about this. I have not been able to get any help at all from anyone from Microsoft, their only solution to my problem is to tell me i need to either fix my current system or to just buy another one.

Currently my xbox 360 is experiencing a E76 error message with one red light. The problem I have is, that this is my 3rd Xbox 360, I have sent my original, the replacement they sent me for that one in for the 3 rings error and have replace the power cord and now that I have this issue Microsoft will not replace or repair my Xbox without cost.

This is outrageous, as a loyal customer from the original Xbox to the Xbox 360, Gold member for several yrs. I feel this should be repaired at no cost.

I have been loyal to Microsoft and to Xbox and i feel that they should return that loyalty and repair or replace my xbox at no cost.

On July 11th of 2009 I purchased a new Xbox 360 from the local game crazy in my area. I also purchased the extended warranty for $55.00, because I didn't want to have to purchase a new system if mine became defective after the manufacturers warranty ran out. Last month (may 2010) I found out that game crazy would be closing due to parent companies Hollywood video and Movie galleries recent bankruptcy. so I went back to my local store and found out that not only is my service contract considered null and void, I also would not be able to be refunded for the money I paid for it. To me I should at least get my money back for it, due to the fact that I paid for something that I would not be receiving. I know that I am not alone in this predicament, there are thousands of other consumers who have also purchased video game consoles from game crazy just for the mere fact that they could also get an extended service contract from them. These companies need to be brought to terms with their blatant theft from us the consumers.

They tell me its only for 3 years, which in reality its four but the extra year I paid for doesn't count, and the end date of the warranty that the call rep gave me isnt even possible. I bought the xbox December 26, 2006 and "supposedly" the 3 year warranty ended February 13, 2010. I feel that since I got a "New Xbox" that it sould have the said 3 year warranty placed on it. Paid for a warranty that I never got, and now I have to pay $120 to get the faulty xbox "fixed" again.

M$ has treated me [bad]for the last time. I'm not buying/repairing anymore broken equipment, this is my 3rd Xbox unit to break, due to common issues, and M$ offers no help besides buying/repairing units. The unit that just broke on me, is a already repaired unit. The DVD drive has failed, and this unit was previously repaired because of the RROD, 5 months after I purchased unit new. You figure M$ would replace the known faulty DVD issue, but NO. They sent me back a unit knowing it will fail again.

I have been a customer for over 7 years and the broken 360 thing is getting out of hand. My first unit broke due to RROD, but I was out of warranty. The second had the no video/no sound problem. The third (also had RROD) now has aDVD drive problem. I called support and spoke to a rep, manager, and escalation and no one could help. Plus they keep me tied up for an hour for no reason.

How many times are customers supposed to pay for known issues? If my car was out of warranty, and I showed I was a loyal customer, any car dealer would pay half or full price of repair. They do that because they want me to come back and buy other products. You are going to dig your own grave MS with faulty hardware, and bad customer service. Xbox is holding hostage, hundreds of dollars worth of purchased online items from me,that I can't access. I won't be able to use my online service also which is already paid for the year

brand new xbox 360 purchased in november 2009 hasnt worked right since 1st 100 games of baseball. constantly freezes (no red lights yet) but what the hell does that matter if it works only 25% of the time. wal-mart wouldnt take it back because i bought the warranty extension(never will i again) then they have to take it back within 90 days(they told me)some real junk as far as i'm concerned. they should send us all a new 1 and take the old crap back or maybe just discontinue with the headache of it all and send us a refund. no one else will help because of the warranty(and they push that warranty on this) NOW i see why. my bad.

On May 3, 2010 I just started banking online. Before hand I had never kept much track of my account. I realized that microsoft had been charging my account for the last year and a half for the amount of $7.99. I had started a side account for three months and becuase I used a credit card they continued to charge me once the three month period ended (without my knowledge). After being on the phone for a couple of hours repeating the same story to 4 different individuals I was let know of two key facts. One they were not going to give me my money back and that I should talk to the bank about getting my money back.

Next day I talk to a banker and I despute the charges. When my bank contacted microsoft they informed them that the account was still active. After being on the phone with microsoft for over 4 hours complaining about how this account was never suppose to be active it was still active. So I tried to one last plea with microsoft to give me something anything to make me feel better about losing $167 to them. They told me that there is nothing they can do and even if I talked to a supervisor they would tell me the same thing. So I protested Xbox by putting my motto as F*&k Xbox and explained my problem in my bio for others to read. Now its May 25, 2010 and they have suspended my account and when I try to get into contact with customer service/complaint line they inform me that they do not have a specific group that handles these kind of problems. I asked for another phone number but they would not give me one. I went to the website no contact number other than 18004myxbox. So this it a big giant loop with no one that can actually help.

I have never been so disappointed by a company in my life. I have tried to talk to them again and they are all reading the same script and I know what they are going to say before they say it.

my xbox 360 and other people who i know are having the same issue as i am that we put in a disc and at moments it will play and others it wont. keep in mind this exbox had the red rings of ceath or whatever it was called and was sent back to get fixed in regards to that issue. but is now having a different failure that as far as i am aware other owners are having this same issue.

xbox 360 has a error code 72

Xbox 360 less than one year old has death ring (which they supposedly fixed with the first generation) Called to speak with repair tech and request a box/bubble wrap so I could ship back. My call (of course) went to Manilla and Microsoft no longer offers boxes and bubble wrap for shipment. After spending over $350 for a unit less than a year old why is it so difficult to speak with someone hear in the U.S. regarding the product. Isn't there some type of consequence for Microsoft?

I purchased an Xbox 360 console a bit over 1 year ago and after several months, the system began to freeze on me and I would have to restart. This began to occur more frequently until November of 2009 when the system displayed flashing red rings on the front of the console. The unit was under warranty at the time and the repairs were made and the unit was returned to me.

Shortly after being returned, the unit began to freeze randomly and when I contacted technical support again, I was notified that the unit was no longer under warranty and it would cost $135 to repair. I was on the phone with several agents for over an hour before I finally opted to cancel my service and throw the unit away.

After reading multiple listings about the same issue, I believe that Microsoft should be obliged to repair the issue that is so common and so obviously wrong to the consumer. The experience that I had has left a horrible taste in my mouth and although I enjoyed the gaming experience when it functioned, I am very disgusted with the lack of concern on Microsoft's part. I spent several hundred dollars for a gaming system that is non-functional and I'm not able to get any relief from Microsoft.

I was having an issue with me changing my credit card and the customer service lady assisted me and then I went to purchase 400 Microsoft points for $4.99 and when i did, what the customer service lady told me to do i accidentally purchased 4,000 Microsoft points for $49.99 plus tax. I immediately told her the transaction went through incorrectly and I was on hold for 1 hour and then said she could not fix the problem but someone would contact me to resolve the problem. its been a few days and no one has contacted me to resolve the problem.

I purchased two products from XBOX Live, Always on AUV and Night Goggles. The AUV said "always know where your enemies are with always on AUV. The Night Goggles said "See your enemies before they see you with your night goggles. The two of these are misrepresentations. They have nothing to do with the game Modern Warfare 2. They are ** items for the avatar and do not say that when you purchase the items. Microsoft is not providing a correct description of the items and then refuses to refund the purchase price of the items even though they used false advertising.

Thanks for the free downloads for Splinter Cell and Battlefield Bad Company 2. I know since the downloads I will not be purchasing either games due to the language, mainly the Lord's name in vain and other choice words. I have 2 XBox 360s and 3 online accounts. When I buy new games, I buy two of each. Do the math. That's 4 games I will not purchase. I will also ask all my online friends and family to join this boycott. Believe it or not there are a lot of Christians that enjoy playing games also. It's too bad this is the best you guys can do. God bless.

I am on my 2nd Xbox 360. The first one was a refurbished pro system, and started freezing within a year. I ended up getting another (used) Xbox 360 elite. I have had it for a year or maybe a year and a half and it is now freezing too, way more often than my old one did. Microsoft creates faulty systems so they can charge you to fix it. It's not right. Once this 360 goes, I will never buy another 360 ever again, and unless Microsoft changes the way they are doing things, I'll boycott the business entirely. It's complete ** to create a system and charge hundreds of dollars for it when it won't last but a year or two. I know that games are demanding, much more intense processors, and what not, but you can figure out how to properly cool your systems to avoid overheating, red rings of death, and freezing. Nintendos will work decades later.

I brought an Xbox 360 three months ago. In one month and it was broken. I don't know why or how. I live by myself. I work nights and I don't play it as much as I should. Now, I was loyal enough to buy one. Will I get what I paid for or am I to never trust Microsoft again?

Since it was new, our XBox360 console has repeatedly overheated and stopped working. Now we get an E74 error and the lower right red ring glows red. Console is dead. The only way we can get the console going again is to pay Microsoft or a repair person to "fix" the problems with no warranty or guarantee that it will continue to work in the future. This is a defective product and Microsoft is well aware of it.

I have had my XBox for several years and have recently received the red lights on the front to indicate that the system has overheated. It has gotten to the point that after 8-10 minutes, the system will power off and flash 2 red lights at me. It's ridiculous that Microsoft knows about this issue and still refuses to recall the systems or at least repair them for free. Even when you do send it in for repair, there is still a chance that the refurbished one they send you will go out after they "fixed" it.

I had a brand new XBox, had it for 2 weeks, scratched a new disk. I called customer service and they claim it is world class service. They asked me to send in the console for 2-3 weeks for repair, however, it is their policy not to replace the disk which costs $60. I highly suggest anyone considering purchase of the XBox 360 to be warned about the low class customer service and lack of replacement costs associated with the damage the box causes. I've had a Wii system for 3 years with absolutely no problems. I'm sticking with Wii and suggest you all do too...much better product!

My son's Xbox gaming system broke, just like the countless others that have swamped the Internet with complaints. I paid $300 and within 14 months have been quoted a repair (by Microsoft) for $120. They are well aware of the design deficiencies with this system, yet they continue to market this console and also make millions from said repairs. Is this company too big to be made to do the right thing? I needed to voice my displeasure, and I'm so thankful that you, guys, are here to lend an ear. Thank you for your time.

I downloaded a free trial of a game, Fable 2, and the free trial of the 2 expansions. I liked it, so decided to buy the full version. I was able to get a copy of the "Platinum Hits" edition, which comes with the two add-ons free. However, when I tried to play the add-ons, it only let me have access to the free content. I was unable to progress any further. I concluded that maybe I was wrong, and the 2 add-ons were not free on my version, so paid Microsoft Points to buy and download them. The game even took the time to download the content, which was supposed to be on the disk already. Afterwards I could access the content fine, so it fixed the problem.

A few days later I was talking to a friend, and decided to dig a little deeper into the issue, and found that every retailer selling my version of the game agreed that it did come with the extra content. On closer inspection, it even said in detail on the box, and on an insert in the box what content I should have received. I called XBox support, was passed around several people, and after repeating my story many times and waiting a very long time on hold, was asked to fax my proof. I faxed the cover of the game box, the receipt from Microsoft Expertzone where I had purchased the game, and the insert from the box.

Several days later I was left a garbled message, badly worded, and very static. I called back and again was handed from department to department before I was talking to someone that was going to explain what the call was about. Apparently the case went up to upper management (Microsoft) and was deemed that despite being caused by a glitch in my game console, I purchased the items and could not receive a refund. I explained how the game was glitching, most likely caused by previously downloading the free content, and that the system even showed two identical copies of the game on my games list. The rep merely repeated the decision over and over no matter how I tried to plead my case.

When asked who I could appeal to, I was told the case was already appealed, and this was the decision. Finally I gave up, and tried to find a customer service contact, phone number or email, and all I am able to find was technical support. The email form on the website only lists hardware failures as options to send emails. I am very upset. The game console glitched, I was tricked into paying for something I already paid for. I am out a total of 1350 Microsoft points, at a cost of $.125 per point. These are points I could have used for other content, other games...now wasted on a game I already paid for. I am not asking for the money back, as I purchased the points free and clear. But I would like to be credited the points, since I should not have had to spend them, so that I can use them for other purchases.

I have now purchased 2 Microsoft point cards for X-box live. I purchased the cards, took them home, my son put in the code, and it says the code has already been used and can't be used again. At both times I had my receipt and the card. I called X-box live customer service and was told there was nothing they could do. The second time they said they "investigated", but didn't even ask for a copy of my receipt or the card. I am wondering how often this is happening to others?

I realize this is only $40, but for me, a single working mom, it's a lot. And for a multi-million dollar organization like X-box and considering what they charge for game systems, games, accessories, it seems the least they could do is honor an honest request for a refund for something purchased but unusable. And if it happened to one person twice, I wonder how many other people are being cheated. I am only out $40, but it's the principle of it. How can a company making millions and millions of dollars off of kids on video games turn around and cheat those same kids and their parents?

The Xbox 360 I bought had a warranty. As soon as the warranty expired, the Xbox 360 drive door started sticking and it's very hard to get it to play a game. You have to cut it off and on thirty times to get the games to play.

On 8/03/09 I purchased an Xbox 360 Elite from Toys R Us in Elizabeth, NJ. I purchased the Xbox service contract, I have yet as of this date to receive my service contract despite calling and getting an automated system, sending letters including my paperwork and receipts, and emailing Microsoft. My Xbox just stopped playing my discs 3 months ago and I haven't been able to play so I'd like my service contract starting from the date I received it and a new Xbox for Microsoft's failure to honor it and avoiding me all together.

I haven't been able to play my Xbox 360 Elite for 3 months now. I have been given the runaround by Microsoft by not getting a real life rep, no responses to my emails, letters or the like. Now, I'm out almost $400 including the service contract which I have yet to receive. I'm very upset and want my money back for both, including the taxes and any other compensatory damages I can get because they are wrong for how they treat people! This is my 4th Xbox!

My Xbox 360 stopped reading discs. It was under warranty, so I had it repaired. A refurbished Xbox was sent back instead of a fixed one, and two months later the Xbox they sent me stopped turning on. I called tech support to see if they would cut me some slack on the repair cost (because now my warranty is up) and they would not budge. They appear to be used to these failures. I have no Xbox. As a college student, I cannot pay the hundred dollar repair cost right away.

Bought Xbox was told about warranty and that other than the red rings, which are suppose to be covered under a three year warranty, everything else is a year. Well in about 2 years, the Xbox went from the normal green to red and then shut down. They told me it will be close to $200 for repair. I tried to explain to the rep who I could barley understand that It should be covered under the red ring warranty. He gave me a run around and tried to tell me because this happened with this and that. So basically my red ring issue is not covered. That is not stated in the warranty. Xbox is a rip off. You buy their product and granted with a warranty, then when you need them, they weasel out of their promise making you pay ridiculous fees for repair when you can get a new one for a few dollars more.

While playing Call of Duty on XBox 360, the console made a loud noise and the game quit playing. It now will not read the disk. We contacted Microsoft and it is not "their policy" to replace games from publishers other than Microsoft. Game and console were purchased November 2009 and are still under warranty.

I bought the Xbox 360 Pro (60 GB) for my kids for a Christmas gift in 2008. Shortly after we had it, my boys started complaining that it wasn't always reading the disc. It would say "open tray". I just thought maybe the disc was dirty or scratched, but it started to happen more frequently and even to brand new games. Most recently, my boys rented Madden 2010 and it played fine the first weekend we had it. When they went to play it the following weekend, it would not play at all. It just kept saying "open tray". Since that point, it will not read any games.

I called Microsoft and talked to customer support and they told me that my warranty just expired in December of 2009 and that they would have to charge me $100 to fix what they said is the reader that went bad. From what I've read online, there has been plenty of the same issues. I spent over $300 when I got it, I don't see why I should have to pay to have it fixed when it is obviously an on-going problem.

I am shocked to see the number of complaints related to the Xbox 360. My son had his Xbox repaired/replaced and the hard drive was lost in the process. After numerous calls, I am getting the same bad answers. They are continually trying to refer me to an "escalation Specialist" who does nothing but make arguments without logic. The end result of all my calls are the escalation specialist saying they will check into searching for the hard drive and say they will call within 24 to 48 hours.

And, of course, they don't return the call within that time period. I even called today and the customer service rep claims they called me twice and left messages. Hmm. There are no messages on my answering machine. How does it happen that my answering machine only messes up on Microsoft calls? I don't think so. This is truly the worst customer service I have experienced. No more Xbox for my son or my other children.

I bought Xbox 360 elite hard drive would not work. After numerous phone calls made me pay to ship it to them. 3 weeks still no new hard drive going to try and get reimbursed for shipping.

I have paid $45 for the game Modern Warfare 2. After paying hundreds of pounds for my Xbox to find that Microsoft allow people to hack and cheat on the online game, these I believe are purposely put in by Microsoft to ensure more people out and play the game. Don't they earn enough money? Why spoil what was a good game? Microsoft disgusts me and I recommend to everyone to not buy or use their products. Fight back against this horrid machine that is Microsoft and do not buy any of their goods, only then will they realize they can't rip people off like they do.

Well, let's just say that I have solved the issue of the Xbox 360 console (red light) problem. As far as I know, Microsoft has had this problem since the Xbox 360 came out. It only took me 8 minutes to resolve the issue, four steps at home, and I have never played a game or nothing before until I solved this issue. I'm letting Microsoft know I can resolve the problem of this matter so Xbox 360 can get on with making this console a better and ratings will go up up and away.

We bought an X-Box 360 for our son last Christmas of 2007. We paid almost $400 dollars for this product. The X-box is no longer working I complained about the product. They did not want to help me with the situation. They wanted me to pay $120.00 to get if fixed. I feel the X-Box should last a lot longer than that. I also contacted KCRA to help me with the X-Box problem. I spoke to Margaret at KCRA she got a hold of Microsoft. The only thing they offered was a $20.00 discount. I feel it should be free since the item is only 2yrs old.

My son's Xbox 360 hasn't worked hardly since we have owned it. It worked for about 3 months after my son got it for Christmas two years ago. I finally found someone to look at it. They fixed it, worked for about 2 months and has quit again. It has the red around the button. Just totally dissatisfied with the product. We have since got a Wii, but we have a very expensive console that doesn't work.

My son's Xbox 360 received the red ring of death. After extended time trying to figure out Xbox website I was able to make a repair order. I sent in the console. I received it back two weeks later. My son plugged it in to find out they had done nothing. All along my repair status had shown system fixed and mailed back to me. So I called the 800 number to get switched around numerous times and have them tell me in fact it was repaired.

After explaining the system had not been repaired the gentleman said to me "oh wait it looks as though your system had been tampered with". I of course asked how and they had no answers except that someone would have to get back to me with that information, I will hear from someone within 24-48 hours. Six days later they called and left a message that the back of the system had been removed. So therefore they will not be standing behind the red ring of death warranty. I of course called again waiting forever and being switched around to inform them that the only person who took the back cover off was their service department. After sitting on hold for over 30 minutes while he checked out this claim he came back to inform me that the case is closed and I am out of luck. He refused to give me an employee number or ID number or even the letter of his last name.

Over the past few years, my son's Xbox has been suspended out of the blue. Each time this happened, I called the Xbox Customer Service line and got the runaround about how they do not have to disclose what the issue is. I know for a fact the profile online is not inappropriate, because I set it up with my son. However, they stated they simply can shut down service whenever they feel appropriate. When the suspension is released (usually 1 week), it is supposed to delete the profile area that was in violation. Each time he logged back in, there is no deleted/erased area of the profile. He changed nothing and went back to gaming.

Today was the last straw. Again, there's an email stating his account is suspended. I called Customer Service and talked to Randy who can hardly speak a lick of English. He told me it's a bad credit card. There is no credit card on the account. Then he said it's a bad email address. I reminded him that I received the email of suspension. Then he said it's the gamer tag. I reminded Randy what the gamer tag was, and he said it's not that. So then what? He doesn't know.

Then I talked to a supervisor by the name of Ulysses **. At this time, I realized I am speaking to people out of the Philippines. Ulysses was useless! He can't tell me anything either and stated the people who can don't have telephones. I demanded the number to corporate. At this point, it's ridiculous. Then Ulysses told me they have no corporate office and he's the top supervisor. Now he's straight up lying! I called him out and hung up the phone.

I found the number to Xbox/Microsoft Northwest District in Sacramento, CA. The gal I spoke to there gave me the runaround as well. She told me to call Customer Service; I refused that number. Now I'm getting pissed. I freaked out on her, and she finally gave me the corporate number in Redmond, WA. Then I called the Redmond office. Guess what? They told me they can't help me either.

This is a joke! How can a worldwide multibillion dollar corporation not have 1 person who is competent? After I blew my gasket at her, she finally broke down and gave me an email address for the Advocate team. I emailed this Advocate team and got a call from Derek, who was very nice. But guess what? Derek can't tell me anything either! He stated he has to look into it, and he argued with me, stating it is Microsoft's policy to suspend service without cause or disclosure to the consumer. He then stated this policy comes from their top executive team.

So I have spent over 4 hours today on the phone and email, trying to find out what the issue is. All the while, they get their annual membership fees paid in full upfront, along with all the other gadgets we buy for this console and they provide absolutely no service to consumers while their tummy gets fat from our proceeds. They take our money with their silver spoons in their mouths then disappear. They have taken away our service for no apparent reason, as no one there has a clue what has happened nor can explain or resolve it. It's a scam! They collect 12 months of service in advance and only give maybe 10 months of service.

I have bought three Xbox 360's in the last year and a half. The first one I owned was bought brand new, and was permanently banned from Xbox live right after the year warranty expired. I complained with the BBB, and contacted Microsoft many times about this. I have never broken the Xbox live Terms of Use rules, but they said that I did and refused to tell me what I did or why I was banned. I then bought a used Xbox; it broke within 3 weeks after Microsoft had "fixed" it. The third Xbox I bought again was brand new, but I did not register it online with the serial number. This Xbox was banned about 2 months after buying it, and again they would not tell me why. I tried to register the Xbox online to have it sent in, but they said that the Xbox had already been registered, which is untrue. Xbox and Microsoft are high-class scam artists. They do not even remotely care for their customers as long as they continue to pay. Do yourself a favor and by a Playstation.

Three red lights, over heating and errors. I bought it for my son but he can't play with it.

I am on my 3rd Xbox 360 console, and we only play it a few hours on weekends. We keep experiencing the three light malfunction and have to send it back for a replacement. The last time we just bought a whole new console because Microsoft has a policy of making the consumer pay for the shipping and handling to return their faulty merchandise.

My husband and I stood in line for hours in the freezing weather all night for the launch of the Xbox 360. We purchased the extended warranty and registered the machine. Shortly after he got the RROD. We sent it back and finally after 4 weeks he received a refurbished console, all seemed to be going well then once again another RROD. Once again we called the Xbox support and sent it back. This system seemed to last a little longer, he was happy. Then again the RROD.

Now we are on our 3rd machine but he is a loyal Xbox gamer so we contacted the support center and again sent it back. So now we are on our 4th console and our 3 year extension that Microsoft gave us is running out so we then pay the additional money to renew the contract. One year later the console goes and we sent it back and wait. Now we come to the present 1/4/10, the game freezes and console #5 has to go back and we called the support center.

Of course the people do not understand a word of English and begin reading from a script. I ask to be transferred to a supervisor which I am and am told that we no longer have the warranty and there was nothing that they can do. We hung up and called the accounts department and spoke to another Service Rep. Low and behold they find our warranty info and yes we were still covered and they would send out a shipping label and that since we had sent back so many systems that he would make sure we would get a brand new system.

So another 4 weeks go by and we finally get console #6 back. Meanwhile all the new games that were purchased for the holidays are collecting dust and our live membership was renewed and there was nothing to use them with. So here we are and its 2/7/10, just 2 weeks after we got the console back and my husband is playing the game and it starts making this horrible noise. So I pick up the phone and called our friendly tech at the Xbox support center. I am furious and needless to say not very nice, I push the correct buttons and finally get to a tech support person who I can barely understand. I told her that I do not want to speak to her but her supervisor.

He told me that there was nothing that they can do. I told them that they need to replace this with a new system and i was not sending this one back. He told me that they can't do that and just kept reading from his script. I hung up and called back to get another supervisor I told her the same story and I told her that they are going to send me a brand new system and that I am not sending this one back, she told me to hold on that she needed to discuss that with another rep but she needed to see what she can do. After being on hold for 30 more minutes she came back on the line and told me that it was okayed and that they will be sending me a brand new system. She took my contact info and told me that I would be getting a confirmation call the next morning between 7 and 9 am.

Well that time came and went and we heard nothing. My husband checked his email and there was a shipping label sent to him. I call the support center once again only to be transferred to another set of support techs. I give them my reference number and they tell me that they only have a service repair ticket in the computer and there is no record of what was told to me the night before. I was finally transferred to yet another supervisor who told me that it is not Microsoft's policy to send out new systems. So I was lied to twice.

When i asked them what was going to happen to the person who lied to me they said they would look in to it and the only thing they could do was expedite the repair and they would send me some accessories to make up for our trouble. I politely told them what they could do with their system and little goodies, that what good were they if their console sucked, plus we already had the items. Then the icing on the cake was that I had to choose only 1 of the items. Plus I told them that i wanted a credit to my Xbox live account which she said she couldn't do but we could use the free subscription cards that they sent us.

I wonder if Bill Gates lets his kids play with the 360 or do they have the Playstation?

Something needs to be done! There customer support center is a joke, they have people that barely speak English and who basically lie to you to get you off the phone. I think Microsoft needs to be held accountable for what they have done to people. All they seem to do is take our money and nothing else. Shame on your Bill Gates! Besides the amount of money we have shelled out for the warranty which is $30.00 a year since we have had the system,the $50.00 a year for the Xbox live membership. It has become an issue on my husband health which I know sounds strange but he has a very stressful job and he use this as a stress reliever and a way to relax after a hard day at work and now he can't because it doesn't work. Ideally I would love to go out and buy him another system that works but in this economy it is just not feasible, not to mention doesn't seem fair that we should have to do so since we have invested so much with company.

I am writing to complain as I have bought over 4 Xbox 360's and each one has caved. I recently bought one at Christmas and now this does not work. Therefore the online membership I have is wasting away and I am very disappointed as I love playing the new mw2 game online. I hope that my Xbox will be replaced as it is a disgrace to find that each time I have bought a new Xbox, it has failed. I think that you should put more effort into making the console more durable to game playing.

The Xbox has also scratched games and as a result I have had to buy the same game, mw2, at least 4 times which have cost me 54.99 euro each time. if I do not hear from the company, I will be highly disgusted as I am a huge fan of playing Xbox and I am an even bigger fan of the modern warfare game. I would hope that you would replace or repair my Xbox asap as my membership is going to waste or therefore I will be left with no choice but to go higher with my complaint by taking it to the papers and radio stations and whoever else can give me some sort of satisfaction with my complaint. Please reply asap.

Bought an Xbox 360 in December 2006. I had a problem a few months after purchasing the system. It was scratching all my games. Unfortunately, I don't read manuals and I knew nothing about the 1800 Xbox number until after a year was up. My system after about a year and a half would get a white error screen stating in 10 to 15 different languages that I'd need to put my game in an XBOX 360 console. I guess my system forgot what it was.

I called 800 Xbox after a rep at Game Stop told me about it. Way to safe money Microsoft. Employ a staff that can't speak English and have no authority to make judgement calls with each given situation. That includes the "supervisors" you can request to speak to. After an hour of haggling, I was offered 20% off my repair fee. 80.00 it would total. I paid 400 for this system less than two years ago and I said that's not good enough. I told him if he didn't waive the repair fee, I was going to go out and buy a PlayStation 3. Of course nobody at Xbox Customer Support cares about the customer, so that did nothing. So, I did just that.

So, I began calling and arguing about why I paid to have this console fixed. I was told I needed to provide a receipt for the console. Three years later? I envy someone that organized to still know where a receipt is.

I continued to argue and demanded to speak to someone not in this department. They could not do that, is what I was told. A couple of weeks later, I track down an email address to lodge complaints right to the Microsoft corporate office. Advocate at Microsoft.com, I received a phone call about an hour or two after an automated email stating to expect a call.

After all was said and done, I was told I couldn't prove I had three red flashing lights so they would not refund 80.19. I told this person from the corporate office that I would not be purchasing any further Microsoft products in the future. This will cost them far more than 80 dollars. Microsoft, where is your concern and empathy for your customers who received faulty product?

This is the 3rd console I've purchased from Microsoft. The first was so expensive that I could not afford the warranty. It failed just outside the 90 days. I threw it in the trash. Months later, they upped the warranty from a paltry 90 days to a year in response to overwhelming problems with their product. The 2nd one failed outside the year warranty then I purchased a third. This one too is failing, with only a month and a half outside the year warranty. The year warranty is $129 and repair is $100. The base console is only $149! In addition, they do not offer any authorized repair centers that I know of. The problem they fix could be free yet they do not offer to look at the console first. To date, I have spent well over $10,000 on console peripherals and software with them yet and have received very little way of customer support!

Okay, my mom had purchased an Xbox 360 Elite on the Christmas of 2008. Exactly one year and one day later, my Xbox broke down reporting the E74 error on Dec 26th. I have come to understand that this is a video error and that this may very well be Microsoft's fault. Seeing as there is an extended warranty to three years for this, I shipped it in and was told three weeks. Okay, three weeks came and I had not received an Xbox 360. I called and was told that they have it and that it is "just sitting there." At this moment, I decided to tell them that this is causing me too much time and that my Xbox live is about to run out. They told me that they would send with my Xbox a one month card and after that the conversation ended.

Two weeks later, my Xbox arrives at my home and I could not hook it up. Something seemed different. There was no plug/port for the video cords, the disk eject button was missing and the power cord did not hook in. Was this Xbox 360 refurbished? I called Xbox and asked them what had happened to my Xbox 360. They told me it was tampered with and that it was void of warranty. I understand that it was tampered with because I now have an Xbox that was worth less than the one that I sent them. I have never opened the Xbox or as a matter of fact bugged it in any way they would seem to classify it as what they considered "tampered." They also said something interesting. They said they sent my Xbox back when it arrived at the repair center.

If you have read this whole thing, you would understand that they told me it was just sitting there and I have come to think that no one up there has any clue as to what they should be doing. It was clearly evident that this was not my Xbox 360 Elite as they said they had sent back "my" Xbox. I bought an Xbox 360 from Gamestop for $150 used and I'm currently playing with it seeing how I also had to buy more Xbox live. In total ,this has cost a little more than $400 not considering the fact that I also bought games and Xbox live for my little brother.

I do not wish to be contacted by an attorney because I do not feel that anything will be done to a company that wishes to intentionally screw over its customers. Xbox 360 is not the way to go! Instead, go Sony PS3! I am saving up for one right now.

This is regarding the defective products called XBox 360 made by Microsoft. I've paid for 3 of these the last few years and each one has broken down the same way. About 13 months after purchasing these consoles, they've gotten a red ring and stopped working. From what I've seen this is happening to almost everyone who has brought one. Microsoft should make a recall or they should either stop selling them until they fix this persistent defect or they should reimburse everyone who has bought one of these defective consoles. Please do something as they're getting away with selling faulty consoles to the paying public.

Red ring of death. First one, I bought for my teenage son when they first came out. Was fine for a while (don't know exactly how long it lasted, doesn't matter anyway). Had a bunch of games purchased within that time frame of course. Was convinced by online forums that this problem was fixed now. Bought a latest and greatest with a newer year stamped on it that was later than the year of the first one and was supposed to be a post-problem model.

Worked for a month and a half, got the ring of death syndrome again. I think that this is underhanded and criminal that a large company such as Microsoft can't and won't bite the bullet on this matter and do the right thing and announce a total recall on a product which is fully documented of having performance issues. Of all the billions of dollars of business that this monster conglomerate (the whole world uses Microsoft programs) has received, I find this to be absolutely irreconcilable and hard to believe that they aren't made to fix this blatant manufacturing screw-up. Why is it that company's aren't accountable for their errors? But the general public is!

I sent my Xbox for repair and they sent me a totally different Xbox. I had the Xbox pro and received an Xbox 360 and they told me that there was no difference. I then noticed on my credit card that I was billed a second time for my Xbox live account. I have spent 3 days on the phone to attempt to solve the issue only to be told that my call will be escalated and I will receive a call in 24 hours. Still waiting. I was billed twice for the service when complained. In order to get the refund for my second order, had to cancel subscription that was already paid for 1 month prior.

I have an Xbox 360 that has already been through the "red ring of death" repair and has now again developed a critical problem with screen freezing during play. I can not even play any games because they freeze within minutes of playing them. Microsoft is now making another $100 off of me after paying almost $400 for their product in the first place.

I bought my X-box 360 on 04/04/07. I am now sending it back for repair for the third time. This product is a lemon. Microsoft should send everyone's money back,

I have bought five 360 brand new. On the first 2 CD players stopped working. I tried to send one back to Microsoft. They argued with us on the warranty. The first one was out of warranty but second was still under it. No matter what we said they didn't believe. Finally, they said they would send us a box and they would repair it but the box never came. On the third Xbox 360 thought three red lights. We took it back to the store we got it from. Also had bought a warranty from store and they replaced it. No questions asked. Now the last two system have thrown e74; one of them is the replacement from the store that just the system the controller aren't much better brand new.

One lasted about 6 months, then the button starts sticking. I never had buttons that did not work the same day I bought it. And the CD--I have had about 2000 CDs that I owned or had in my life but only 360 video games have broken in the center of the disc. This has happened to at least 10 of my games. All these problems and they wont' replace any of them. They just make you buy a warranty which cost you more money which they get. In the mean time, they do nothing to improve their product.

We are a military family stationed in South Korea. Our Xbox 360 got the ring of death. It is no longer working, so we called in to have it repaired since it is still under warranty. They told us that their system does not recognize a military APO address and that they could not return the fixed Xbox 360 to that address. They in turn asked us to give a family member's address stateside and they will ship it to them and then they could pay to have it shipped to us. We have done this return with them before and they emailed us a shipping label that already had the postage paid and then you just take it to a UPS store.

We advised them that we do not have a UPS store here in Korea. I don't understand when you know many military have Xboxs and many of us are stationed overseas why they would not have APO AP address in their systems? We are at a loss. We either send money to our family member with the Xbox so they can ship it for us and then when they get the returned product, they can ship it back to us or we don't get the repair until we get back stateside which will be 3 years and by that time, our warranty will be expired and they won't fix it.

I signed up for one month of Xbox live membership in June, 2009. Later that week, I went onto their website and choose not to renew membership every month. Just this week, I contacted my bank and found that they have been charging me $7.99 every month since then. When I asked for a refund, they denied me. I was on the phone with one representative and canceled my subscription. At that time, she told me that my account was canceled. As I further inquired about my possible refund, I spoke with her supervisor and it was revealed that they were going to charge me again in February.

None of this information was made available to me while speaking with the first representative. At first, I was looking for just a refund for the seven months that I was charged $7.99. After this experience, I would like to file an official complaint against them and look for a refund for all charges and overdraft fees that I have occurred because of their negligence. Between the two representatives, I was given two different confirmation numbers and two different stories so it is clear to me that they are staffing unqualified people to deal with customer accounts and billing. I believe this should be known to the public since it is such a large company with what I believe to be 1 million + customers.

Last year I called Microsoft and told them to stop automatically billing my credit card because my credit card was cancelled. I wanted to use a prepaid card to pay for my 1 year x-box live service instead of my credit card. They reactivated my service without charge. This year, when my service ran out, my account got suspended because they tried to charge the same credit card I told them was cancelled. Because of this, I have a pending charge of $49.99 that must be paid before I can reactivate my account. I called them up to use the prepaid card to clear the pending charge but they will not accept it. I cannot activate my account because they did not listen to my request to turn off automatic renewal.

We like our XBox 360 and it works great. I signed up for XBox Live and Netflix. It didn't work well. They signed me up for auto renewal on a monthly subscription and I went to the website to try to turn it off and couldn't. I called XBox Live, they canceled my monthly account I just opened that day. They kept the money I had paid for a month. I'm very unhappy.

I purchased an Xbox 360 back in December of 2007. I had it for roughly 1 year and then the console would not load and showed an error message and weird characters everywhere on the screen. Luckily it was under warranty. Unfortunately, Microsoft could not fix the problem so instead of sending me a new one, they sent me a refurbished Xbox 360 console. After receiving it, I noticed that there was something loose inside, moving freely as I turned the console around and around. I figured it wasn't anything.

So I played my first game on the refurbished one, and the fan and disc just didn't sound right. Something was weird. So this morning, my Xbox will not read any discs. "OPEN TRAY" is displayed and I cannot play any games. It costs 1/3 the price of a new one to get my refurbished Xbox fixed, or to receive another refurbished Xbox 360. $99! Really!? I can get the Xbox Elite for $299 and that comes with a warranty.

Why does Xbox refuse to find the solution? Class action suit, someone? They must be stopped from making faulty, terrible products. I have 5 family members and friends who all have problems with their Xbox, one of which is getting rid of his because it's been 3 times that his Xbox failed and he now owns a PS3.

The x-box creates a ring on any game we try to play. The console states "disc needs to be cleaned'. We just bought Modern Warfare 2 not an hour ago and we can't play the game due to the console malfunction. Previous games are ruined with a ring "scratch" on all games we have purchased. This is getting to be very expensive. I'm extremely disappointed.

I got the 3 rings of death on the x-box 360.

I'm not one to write about things like this but I believe that X360 is actually trying to get on the customer's bad side. I bought the Xbox 360 console when it first came out, but there was a lot of problems with the console like "disc is dirty, please clean disc" when the game was brand new. But I learned to save the games as frequently as possible and do scenarios over again. It was inconvenient but not enough to get all crazy about. Then I got the 3 rings of death. I obviously called Xbox and told them the situation. They informed me that my Xbox was out of warranty and that I had to pay $120 for repairs over the phone and advised me to do it online because the price for the same repair would cost me only $99.99.

I was suddenly very angry with Xbox. I don't understand why the customer has to pay for repairs when it is Microsoft that makes defective consoles. I paid $500 for that console and they expect me to pay $120 for repairs when I can purchase a brand new one for $199.99. It just didn't make any sense. I was on the phone with them for over an hour and they basically told me that it was just protocol and nothing can be done. I was just so turned off that Xbox 360 will get no more business from me. Hail PS3.

I purchased a XBox360 console and it broke down. My console is flashing three red lights (three rings of death). I sent the console to Microsoft for repair and it was returned to me unrepaired. My console is covered under warranty. I called Microsoft and spoke with a floor supervisor and he promised that my console would be repaired. I sent it back and now they are telling me that it will be sent back to me unrepaired again. They have a no tampering policy, but in the warranty under column C, it states that under the Exclusive Remedy: During the Warranty Period and subject to applicable law, Microsoft will, at its option and as your exclusive remedy for breach of this Limited Warranty or any implied warranties, repair or replace a defective Xbox Product. I purchased my XBox360 console before they lowered the price. At the time of purchase it cost me over $300, now they are only $199.99. I feel that by me purchasing the product before the lowered price, Microsoft should repair or replace my console.

I was told my Xbox 360 could not be fixed because it looks like it has been tampered with. Apparently Microsoft needs to redefine tampered because I messed with nothing on the inside of the Xbox, I only took off covers and do custom paint jobs for people to at least have some gas money. I sent my Xbox in hopes of getting a minor problem fixed. Now, I have to get it fixed by other means. You would think we pay them to fix it but once you break their rules, there's no hopes of getting it fixed. I spent a great sum of money for entertainment. Now, it's worthless.

i had an Xbox 360 bought for me, which after 11 months, showed an E74 code. So I went online, booked a pick-up, and a service repair, which went smoothly. Then I received a brand-new console 2 weeks later, as they couldn't repair the old one. When I opened the new one and plugged it in and tried to go online, bearing in mind this was within the space of 5 minutes of opening it, it showed up that my console was banned for Violations Of Terms of Use?

I have no idea why it was banned--obviously, a duff Xbox. I'm not a cheater or a dishonest person. So I wouldn't do anything to put my self in a position to have this happen to me. So I tried numerous times to phone them and got nowhere. I kept getting ''We are still investigating the matter.'' This was nearly 2 months ago.

But when they rang me on my mobile phone, they kept cutting the call off when I answered. Whether this is due to bad phone lines which they have or Mr. Gates didn't want a hefty phone bill at the end of the month, I don't know. Then I received a call on the 6/1/10 at 19.58 on my mobile phone. The same thing happened; I got cut off again. Within 2 minutes, I returned the call to a number I got off the internet, and they said I would get a call tomorrow at the same time.

I explained the same thing will happen tomorrow as it did today, and I will be bumped along the line again until Friday and then Monday, etc. So I got put through to a supervisor who basically said the same thing that investigations take time and I will receive a call tomorrow with answers relating to the matter.

I feel I am being made an idiot out of. Xbox don't want to know and keep fobbing me off. I understand that they have 100,000,000 of customers to deal with, but my $299 Xbox is $299 out of my pocket which I spent with them as I heard they were a respected company and well-worth the money. How wrong I was. And due to the recession, I cannot afford to let Xbox do this. I haven't had online contact with anybody and cannot try out new games which I have purchased.

Once again my x-box broke exactly one month and two weeks past the wonderful 90 day warranty they give you on repair. They said that they would give me a one year warranty after I paid $100 to have it repaired again. Why should I pay more money for something that is guaranteed to just break again and again. I will never buy x-box product ever again. I will stick with the PS3.

I bought an Xbox 360 console for my son approx. 1 1/2 years ago. It has been serviced once already under warranty. Within 5 months, the console hard drive went bad (Nov 2008). Since then, they have lost my original hard drive, even though I have receipt that repair center received it. They agreed to send me a new one in its place. This was Jan 3, 2010, and still, I have not received a hard drive. The tracking information given to me via FedEx has not been received as of yet by FedEx for delivery.

I got an Xbox 360 about 3 years ago for Christmas. As the RROD was happening to everyone around me, I had yet to get it. Finally about 3 weeks ago as I play, my Xbox freezes. I restart it and find myself with a RROD. I did more research and found that the problem was with the ram of the Xbox due to a faulty solder.

This is all from the cheap assembly of the 360. Why has Microsoft not realized their mistakes. Why must they charge for repairs that are there faults. Only if I could meet those makers... Not much impact on people's lives. But when people buy a product, they want it to work. They made a cheap product that they thought would hold up but has failed many times. They need to be punished for their cheap ways.

We bought 1 year of X-Box live, went through all of the updates, went to the marketplace to buy Castle Crashers, a game that you can only get by downloading from X-Box Live. So we click on the game, it says 560 points, and it says to buy it you need to buy marketplace points and to click here to buy points, so under the game we click to buy points. We bought the points via debit card and the payment is processed; we had to buy 1000 points even though the game is only 560. So then we had to go back to the game and when we went to buy, it everything looked the same. It still said 560 points and that we had 1000 available, but it wouldn't let us buy it. It said it cannot connect to X-box live, so we tried 3 more times because live was working on everything else.

So we thought maybe we would try later, it might be overloaded. We try a couple hours later and the price was increased to 1200 points. I called X-Box to find out what was going on. After speaking with several people for over an hour and getting hung up on by a supervisor, we reached Ivan in Resolution Dept. He told us that the prices we saw were yesterday's prices, that it happens all the time, the system is about a day behind and that the game was only a promotional price. He admitted that they know the prices are wrong. They take your money and then up the prices to more than double. They would not resolve the situation. It is not about the money. He said their contract states the prices may change, which would be fine. I don't mind if the price changes, but it should not be wrong for half a day and then they do not honor it after they take your money. My choices now are, pay more to get the game or let my money sit there.

They know that millions of people are looking at incorrect prices and they are not fixing that issue. It needs to be fixed or the prices honored.

I purchased an XBOX 360 about 9 months ago and I'm already having several issues with the unit (XBOX 360), the most severe of which is that the unit fails to load or read disk. This is pretty unpleasant considering the XBOX 360 cost about $400 dollars. I'm still under warranty, but this should never happen with a video game system that you spent this much money on. I still have a Sega Master System that still works to this day that is over ten years old. Needless to say Microsoft should replace XBOX 360 failures at the location of purchase free of charge.

xbox 360 keeps breaking 3rd time since purchase.. and they keep trying to make me pay.

I sent in my Xbox 360 about a month ago for repair due to 3 red rings, I recieved a "refurbished" one after about 3 weeks of no gaming (which was expected). This refurbished one has quit on me in less than a week and it's freezing up. Ive gone through every troubleshooting step that Ive read online and by calling Microsoft. they have NO IDEA what they are doing and dont know english, and they put me through the same steps even when i explain to them that i have already done it.

I dont want to go another 3 weeks without my Xbox 360 due to Microsoft's poor credibility, i want a $200 dollar refund for the unnecessary trouble ive been put through, or be sent a temporary Xbox to play on while i wait for this next one to be fixed. im debating just buying a PS3. ive been put on hold so much and these incompetent non-enlglish speaking customer helpers have me on my last nerve.

After being put on hold for a half hour to speak with a supervisor he was no help at all and i explained to him what ive already told you but he still tried putting me through the troubleshooting like he didnt even hear me then just randomly hung up on me. im very ****** off.

my xbox 360 freezes constantly even when i put in a brand new game. the xbox offers no reason for the freeze and many times it has made my tv screen go completely green. my games scratch and i am out the $300+ that the system cost and the games and other hardware i have purchased for the xbox.

I ordered an XBOX 360 Elite bundle and received the Arcade bundle. I can only speak to people with heavy accents on the customer support line, and it is difficult at best to understand. I was told that they would expedite a new one and confirm with an e-mail, but nothing has been sent, and no e-mail. I can't seem to get an American on the phone.

Our XBOX 360 Console works fine. We have over 50 different Xbox 360 games that work fine. We purchased XBOX Microsoft Indiana Jone 2 and it will not work with our system. I went back to the store of purchase and exchanged the new game and tried it and agian the system will not play the game. After quite a few hours on the phone with the help line, they told me that I need to update my system (which they had for repair in October 2008) and I would have to pay $99.00 for the repair. If every other game I have and some new games included work on the XBOX and they sold the INDIANA JONES XBOX 360 game this Christmas, why doesn it not play? It is false advertising to sell a game that will not play on your system. They are claiming that there is something wrong with my system. I exchanged the game twice, and other new games work. Why should I have to pay $99.00 to have a repair when everyother game works?

Picked up an Xbox 360 for a Gift. It worked fine on start up after purchasing, wraped the xbox for christmas. Now on start up first time I get te three red lights of death refered to online as the three red ring of death. after checking around I found that it is a manufaturing issue and xbox wants 140.00 to fix the issue with their faulty product. I think they should have a recall on all the items sold with this issue. Or reimbursement of all costs for the system.

The x-box 360's are going up in smoke. AGAIN! Within a month of falling out of warranty my son's x-box failed. Red circles of death. E74 When we started researching what to do we found that so far there is a return rate for the units between 53-58%. The computer industry prides itself in keeping the rate below 13% -15%.

What happens the the unit overheats when games designed to run on it uses extensive graphics, the motherboard begins to flex, the internal cooling fan which uses a pressure bracket to hold it on the motherboard fibrates and flexs the motherboard that causes a system failure which sets off a chain of events that causes the fatal red ring of death which mean the unit is dead in the water until repaired. A failure that Microsoft will repair out of warranty for another $199. Basically they resell you a refurbished unit that costs the same as a new one.

When I went to local dealers: Gamestop sells new, remanufactured & used x-boxes. The sales people don't recommend used or remanufactured ones because they are typically units that were rebuilt for red ring error. One customer bought 5 units and all 5 were returned within 5 - 10 days. At least with new units you have a warranty although if you do experience the error and return the unit you will receive another faulty machine when you send it in. They believed once the boards start to flex causing the error the first time, it is only a matter of time for that board, no matter what component is replaced will fail again.

Best Buy salespeople have canned responses when you ask about the retun rate and their Geek Squad wants $35 just to send it for repair and when asked won't guarantee the repair because of the issues with the returns of repaired x-box units. The web is full of repair reports, nightmares and suggestions. These units built in 2007 are barely 2 years old?

Rather than purchase a new unit we have purchased an 3rd party repair kit (Redringrepair) from Amazon, we will try to fix it but shouldn't have to break the case on a unit barely 2 years old that breaks due to faulty design. This is crazier (worse) than the Apple IPODS with batteries that die after 18 months. Crazier (worse) than the Toshiba floppy drives that lost a byte every 10-20 times it was used to make a diskcopy.

In addition Microsft is still selling a unit that they advertised as having a HD-DVD video capability even though the Blue-Ray drive was chosen as the industry standard nearly a year ago. Instead they still sell the units fixing the prices charged by the dealers for new units. $199 for Arcade units with 256 MB drive and $299 for the Elite with a larger drive. A drive that any other manufacturer would sell for less than $40 after a month or two.

This is also not typical of the computer industry where products are warrantied for 2 years but designed to function for minimum of 5 years. The reason I know. I worked for Toshiba for 12 years. Imagine the DVD in your car or your TV going out every 2 years due to heat or vibration of a cooling fan.

By the way "if" Microsoft's solution to resolve a lack of bandwidth (another current class action) on their online gaming boards is by reducing working units, it has worked I suppose. 58% failure of their systems and no class action yet. 1 game costs 60 dollars.

We have several of them purchased over the course of 2 years that are now unusable due to failure of the Microsoft unit. Not because of new technology, but because the unit fails due to bad design and is basically unrepairable unreplacable due to Microsoft's warranty policies. It's buy a new one, then because of the poor warranty policy be forced to buy an extended warranty to play our games beyonf the initial warranty period.

I rushed out when the xboz 360 was released. We had it less than a month and the 3 rings appeared. To make a long story short... It was sent back to microsoft 3 times. Two weeks ago, I through it in the dump. On Dec. 11/09, I purched a new xbox (black one). I gave it to my kids for Christmas early. We opened the box and noticed there was a small crack on the top of the consol and there is a moving piece on the inside. I contacted the store that I bought it and they said they cant do an exchange and that I would have to contact myxbox. Here we go again.

Talked to some guy named Carlos who couldnt speek very good english. From there I was transfered to 3 more people but always ended back with Carlos. They tell me that I have to send it in for repairs! REALLY!!! It was damaged when I got it... why not send me a brand new one! I didnt just spend 300 dollars for an xbox that was damaged and have to send it away for repairs. Xbox customer service is useless. I have never felt so frustrated in my life. Lesson learned! Too bad I had to buy a 2nd xbox to figure that out!

Xbox 360 Elite System Console is experiencing the 3 light red ring of death denoting hardware failure. Four days before Christmas expecting family to come over and now no entertainment. House full of kids and 24 inches of snow outside.

I sent my xbox 360 in for repair december the first i was told that it would be returned in two to three weeks. Its now been three weeks. I have called to check the status and have been told that it has already been sent out so i waited called back and was told the agent was mistaken. I was promised the xbox will be returned before christmas which now seems very unlikely since it would have to be sent out by today to make it here. This is my 3rd xbox 360 i have sent in.

every xbox 360 either brakes within a month,destroys the game cd by marking it up as it spins(&they cant be returned) making them unreadable by the xbox or dies from the red rings of death,all these syptoms have happened within a month & sometimes right out of the package. when you buy something & your excited to play it,you dont want to pay to send it to the company for fixing that takes over 6weeks & when it comes to ruining the game discs,they also know about that & are willing to replace certain ones that they list on there websight,its just the ones no one plays or buys & its 60.00 a gamew/tax,between myself & friends we have gone thru 8 xbox 360's & 14 games unreplaced.

My son's Xbox has 3 flashing red lights, the first time it happened we sent it back to be repaired while it has happened again. I went online to fill out a repair form and was informed the charge would be $99.00 which is ridiculous. I paid $500.00 in good faith for their product which they can not stand behind. I sent an email to them complaining about the fee, support emailed me back advising me to contact customer support and have issue escalated. When i called you get a person in India, who just keeps reading the script, while offering no support what so ever. I have written three e-mails complaing about their lack of customer support. If we as consumers stop buying their product, i am sure their customer services will improve greatly. It is a shame when a company doesnt care about their customers and care more about the bottom line.

We purchased an XBox 360. It got the red ring error after two years (the length of the warranty). We contacted Microsoft and they said they could not fix it because it was outside of the warranty. We sent to get looked at to see if it could be fixed but no electronics specialist could. Then we heard that Microsoft was allowing people to send their product back to get it fixed. We sent it back and after 2 weeks, they sent it back to us and said they wouldn't fix it because we voided the warrenty. Truthfully, the warranty was voided after two years. You can't hold consumers responsible for trying to get a product fixed when the manufacture refuses to fix it. It is a known software problem with the product. It is not right that they will not repair the device. There is nothing more wrong with it other then the red ring issue.

I bought my son the Xbox 360 4 years ago, last year the machine developed the red circle and would freeze, when I call the quoted a price of $129 to fix that's when I told them that I knew that they were fixing it for free, the agreed and did repair the equipment now a year later when the warranty on the works expires the machine brakes down again and they told me they could and would not help unless I paid the $120.00 because to was out of warranty again. What's the sense in paying all that money if every year we will have the same problem, I don't have that kind of money and if they know that the machine is no good why not issue a recall, don't know where else to go with this problem.

I purchased a playstation 1 and 2 and i was never dissapointed. When the original x box had released i still was not impressed, however, when they released the 360 the graphics and the game selection both seemed very intrigueing to me. i purchased a used one out of a second hand pawn shop, my mistake, expecting it to eventually break down. It was used, you can never expecte refurbished or used equipment to work like it is new. We should all know this. Well may be 3 or 4 months down the road it stopped reading the disks like i expected. obviously i can't go get it replaced as i didn't get a warrenty. understandable. i went to my local game stop and purchased a used 360 in hopes that it would run good as new considering it was PACKAGED BY MICROSOFT.

Once again the same exact issue. I would put in a game and the console would do one of two things, either say reading and then open tray as if i never put a game in, or it would go to a white screen that said if you would like to play this disc put it in an x box 360 console. then it said something (assuming the same thing) in about 15 other languages. I started to wonder at this point but i am not one to give up on a company easy, at least when i'm happy with the service or products, therefore i went to the game stop in my local area, different from where i purchased it, and they told me that it was not under warrenty, which i had asked for by the retailer that originally sold me the system.

I asked what is it going to take to get another x-box? They retailer i'm at now says he can sell me a used one for about 150 bucks. this is what has now happened 9 times. that is not including the times i actually used a warrenty. this means i have purchased 7 used x box 360's and 2 brand new ones. after purchasing about 7 pof them, well, at this point i have spent nearly 2000 dollars between equipment and consoles and games. on replacing the console alone over 1000 dollars. I called the x box team, customer support (that doesn't support there customers), and they we're very rude, i couldn't understand them half of the time, and they constantly told me that they WOULD NOT, not could not, send me a new console unless i pay the out of warrenty fees. i was told this would cost me 200 dollars. Why would i spend 200 dollars to get something fixed when i can spend 150 to get the same thing?

I just got off the phone with the same people, the ones that you can not understand and sound like microsoft put a chip in there brain programming them to do nothing but say "well, unfortunately, our policy says no, but you can speak to a manager if you want." After calling numurous times, once of which being accussed of stealing a console because i didn't have it "registered to me?" Whatever that means. I became irate to say the least. I explained to 3 supervisor's what my problem is. i talked to at least 5 agents. Nobody was willing to even try to help me. My biggest issue is that even though they can see that i have purchased this many x box 360's, and there are remarks on my calls showing that i have called numerous times, they still say that there policy says no. I had asked the last supervisor why i should have to pay for the companies defaulted equipment. He said well our policy, and then i interrupted and asked to be able to speak with someone that is willing to make an echo throughout the company so that this doesn't happen to future customers. He gave me the address at 1 microsoft way, which doesn't even sound like a real address.

The main conclusion here is that i have replaced my x box 360 over 10 times in the short 2 years i've owned one. and they refuse to believe that even though it was the same problem every time, it is not a manufacturer defect, and they refuse to fix it without me paying them 200 dollars. because of this i refuse to ever purchase another microsoft. I will spread the word as far as i can and as often as i can the x box 360 is the worst game console, it is far from durable, and the customer service is horrible, and they are very rude, and very very unhelpful.

have had the xbox 360 for 2 years- no problems- almost made it to 3years but in October 3 rings of death- contacted xbox , printed label and sent it back.. received the new one in 3 weeks as promised-there was things rattling around on the inside of the console-and the fan did not sound normal when it ran- next it ate one of my sons games, and he stupidly ruined another game by using it to pry the 1st game out of the tray (he is 10).

the console now shows 1 red ring and says e 6 something .. 3 days i have been trying to print out a new shipping label to send this back- been on the phone to many times to count also in the same time period.to no avail. i asked them why cant i go to ups and send it back on my own and pay for shipping- nope cant do it- i want this over before Christmas but it doesn't look like this i going to happen- now he is going to have all these games under the tree with nothing to play them on... shame on you microsoft/xbox

I would like to complain about the terrible customer service in regards to the Xbox 360. Our Xbox 360 broke on the Canadian Thanksgiving and all seemed well as they said it would be returned in 2-3 weeks.

We patiently waited for the time that was given and before you know it, 2 weeks is upon us. We continued to wait but 3 weeks also came and went. We decided to give the repair a little longer as we thought they may just be slightly behind but it still never came. After 5 weeks, we decided to call and see what the hold up is. Nobody could give us an answer; they said they needed to wait for a response from the repair station.

We continued to call as it has now been over double the time period it would take, and it wasn't until 6 weeks in that they told us it had been shipped back. Well since we didn't have it, and the delivery company said they never received it either, this was not true. They said that they would look into it and call us back, they never did.

On the 7th week, we called again and finally a staff member is helpful and agrees that there is a problem and said they would get it fixed right away and sure enough, in one week we get our Xbox 360 back. It took 8 weeks when it should have only taken 2-3. During this time, we had kept our Xbox live subscription running as we were expecting it to be returned much sooner then it did.

We tried to get time added on and what do they give us? Only 1 month. It took 6 weeks longer then it should have because of a fault from Microsoft so this is clearly unacceptable. I had to call and wait on the phone for over an hour just to get 3 more months. Microsoft, you are lucky that we were a customer in the past because now we realize how terrible your customer service is. No longer will we ever buy Microsoft products.

I am completely appalled by this whole issue. I was there for both the launch of the original XBOX and the 360, waiting in line in the freezing cold overnight for 14 hours on both launch days. I have been a pretty loyal customer to Microsoft throughout their little venture into the gaming market, which I can now see has been a mistake.

I purchased my 360 as I said on launch day (11/2005). I even purchased the extended warranty on the 360 for $100. 5/2008 I get the RROD, contacted Microsoft, got sent a coffin to ship it back and about 2 weeks later I receive my refurb replacement as luckily I was still under the "Oops, we F#$%ED up" 3 year extension. Now this RROD issue is widely known to be a manufacturing issue with consoles that were manufactured before 2008 yet this wonderful company sent me a console that was manufactured 10/2005, so I knew that this was going to happen again...and it did. Today I called 800-4MYXBOX and spent 40 mins on the phone with someone who could barely speak english to tell me that I now have to pay $140 dollars to have my console repaired. REALLY!?!?! Forget it! WHY SHOULD I HAVE TO PAY FOR YOUR MANUFACTURING DEFECTS??? You are still not owning up to your mistakes Microsoft, and this is certainly not taking care of your customers! I can now say that I will again be waiting in line on launch day for the next hot console that comes out. However it won't be a Microsoft console. I will now be reserving that space in my entertainment center for a SONY or NINTENDO product.

You better find a better way to make things right with your customers, Gates & Co...I am not alone in my situation with your $300 paperweight you call a game console. I have several friends that also have 360s, and guess what??? ALL HAVE HAD TO HAVE THEIR CONSOLES REPLACED! So perhaps your competitors would better appreciate the business of all those who have had their systems replaced with yet another faulty console as from now on your competitors will be getting mine. Do yourself a favor and stay away from this complete waste of money.

Same complaint that everyone else has about repairs to the XBOX. Nightmare with website and customer service. I didn't read all of the complaints but, my issue is that when the XBOX was returned to us it was cracked and still does not work. I bought the XBOX for my autistic son's birthday in May 2009. I'm going to get him a Playstation 3 for Christmas and Microsoft can, well you know what they can do.

My son has had his XBox 360 for almost 3 years now. Absolutely no problems with it until 2 weeks ago. The red ring of death. I contacted Customer Support and placed a repair ticket with them. I could not print out the label. It stated that I should call Customer Support, which I did.

Person on the phone was almost impossible to understand and I could tell that he had NO CLUE as what to do. He told me that I should be receiving an email within 24 hours that will contain the shipping label for me to print. Never came. I called Customer Support yesterday and explained to them the situation.

After exactly 52 minutes on the phone with them, they took my email address and told me that I would receive an email within 6 hours with a UPS label that I could print out. Guess what, 24 hours later...No email. And now, when I go to the XBox website to check on my repair status, it tells me that my reference number does not match my zip code and it will not give me any information. Ugh.

Hey, its 2 1/2 weeks before Christmas. I have over $200 worth of Xbox games in wrapping paper that my son is going to be able to do nothing with because I am unable to print a shipping label for a console that they know is defective. My repair bill will be free but it really doesn't matter because they can't (or won't) figure out a way to get it shipped to them. Happy Holidays from Microsoft

Bought Xbox 360 couple of 2-3 years ago. Had some overheating problems but those were fixed with an external cooler. In the last year, have sent back an XBox 360 console for repair twice! For internal hardware problems, the firsty being the Red Ring of Death, second one being a E74 if memory serves correct.

And now the one that has broken the camels back, this current console which was received back on 7/13/09 (still have the UPS tracking number) has started to fail. Getting E71 error messages, screen freezes, and now the hard drive ins't visible. The HD works on another XBox, so this isn't the problem. Have made 3 phone calls to XBox in the last 4 days concerning this issues. After explaining it to them I am told that the warranty has expired on this concole.

Expired only after 5 months (as date of manufacture is 5/19/2009)! CSR says only 90 day warranty placed on that unit. So it needs to be repaired and it will cost $100 to repair plus shipping costs. I got LIVID with the rep and started to tell her where MS couls stick this console. She stated that she saw where I had returned 2 other consoles for repair, but she was sorry there was nothing she could do. I then informed her as to what my intention were going to be (contacting the BBB, SC AGO, local and national newspapers, and seeing about getting an attorney) to which she replied that is your perogative sir. To which I said I am done talking with you and hung up.

Economic impact? 20 games on hand at the going rate of $50 a game, for $1000 (est) and not to mention the games that were perchased for xmas for my son. Out the money we paid for the Xbox 360, couple of hundred, and the emotional impact on my 8 year old as this was his XBox 360, as he was very upset when I told him it would have to be thrown away. If there is any legal remedies that can be persued about my experience with MS I wil be willing to persue them.

My mother purchased my 360 not knowing Microsoft sold them with defective parts. After my Xbox broke I contacted Microsoft for repairs and they stated my Xbox was out of warrantee and would be 100 dollars plus shipping and a four week waiting period. After doing some research I found out that I was not the only one who had this problem. My mother is a single parent on a fixed income and 100 dollars was way out of our budget, especially after paying the full price of 240 dollars when first purchased.

A friend suggested a person that would repair it for 50 dollars, so I took it to him and a day later. I got it back and have had my Xbox for over six months now without any issues until November 15th when my console was banned along with almost a million others. I went to the Microsoft website where they had no clear information. After looking through the internet I found out there was people playing pirated games, this was the reason for the ban. The four games I own were purchased from Wal-Mart, I do not understand why I can no longer play online and Microsoft refuses to give me any answers. This wouldnt be that big of a deal but I live in Boise Idaho and my family lives in California and this is the way I communicate the most out of everything we have with my family. I just want to have a working Xbox 360 and I hope someone can understand how unfair and injustice this is.

I purchased a Xbox deluxe in Dec 2008 as a christmas gift. The Xbox was registered with Microsoft and under warranty. In October, 2009, (8 months later) the Xbox had a error code E74, had to send the Xbox to microsoft for repair. The Xbox customer service rep directed me to the website for directions and printing a label for shipping. The website - FAILED. There is a back office HTML error in the Xbox support website, and NO postal label will appear in the window for print.

Called Micro Xbox support on Oct 15th notified them of the website error and requested a shipping label for Xbox repair. Called Micro Xbox on Oct 27th regarding non reciept of shipping label- was told that there was NO RECORD ON FILE. Requested the label AGAIN with the reference number issued. (interesting that there in a recrded reference number for the Xbox serial number that I reported - but no call reference on file). Called back again on NOV 5th regarding non reciept of a shipping label... I was told that the shipping label was not processed until NOV 3rd, and would take 3-5 business days.

By now I have several Xbox survey reminders in my email. I was scheduled to be out town from Nov 5th - Nov 25th. The warranty on this Xbox was dancing with the expiration date, and I asked my neighbor to watch for the shipping label, and post the package for me. I called Xbox AGAIN, and told them that I needed to package the Xbox, and that my neighbor would post it, I asked...what do you need? I was told to ship the console, and keep the cords. Today in Nov 30th (45 days from the first call), I just recieved an Xbox and returned it to my step son. It doesn't work!

I call Xbox support again... Now I am told that the instructions on the website shipping label (the one that would not open and print) contained directions to remove a hard drive from the console. I spoke to a supervisor that was more interested in explaining to me how the XBOX repair process works, rather than answering my question which is... How/when do I get a hard drive back? I am told that there is NO communication record between Xbox support and Xbox Teck, NO tracking of customer items that is recorded.

They have NO idea of when a hard drive will be shipped, NO record will be available, NO tracking number will be available to me, NO communication of the hard drive will be offered. If I do not recieve a Hard drive after 15 business days (Dec 21st)Then I am to call back and start a level 2 process. WHAT? NO RECORDS?

I truly don't believe Microsoft does not keep records of items being repaired by the company. Why was I not told that there was a hard drive to remove on this machine. The instruction sheet/label link FAILED - no instructions were available - hence my call to them.

I have spoken to Xbox support reps who do not speak english, who have not one clue what to say other than to read some non related pre-written dribble from some Xbox customer service manual that nothing to do with issues at hand. NOT one person in the customer service department can answer, or accept any responsibilty, or think out side the box to help. Why didn't that stupidvisor call the tech department to confirm the hard drive belonging to the record number that I had imputed into the phone 5 times.

Inept! absolutely INEPT! I will NEVER purchase an Xbox for any of the other kids. NEVER again! They can play wii or playstation, or go play outside. Microsoft Xbox = F. Loss of Xbox live fees, loss of Netflix fees 2 months and counting. Loss of cell phone minutes from being on hold, and speaking with those who have no clue other than to put me on hold. Loss of hard drive. Mental fatigue from idiots who want to blame "my computer", "my printer", "UPS delivery", "my lack of understanding of the process center and LACK of records", "my lack of patience". First call was Oct 15th, today is Nov 30th, I can do NOTHING until Dec 21st due to Xbox process procedures.

The last and current one has been better, but after about 6-8 months its beginning all over again. Now after 2 years of this, hundreds of dollars wasted, and dealing with microsoft employes who I can not understand I have had enough.

while on the phone they denied any problem exits with the product and acknowledge that there were no problems with other product similar to this. both Lynette and Faye on the support line refused to acknowledge that there existed any problem with this product and said they were not aware of other phone calls similar to mine. they told me to pay up or forget it

got the red ring, still under warrinty took it back to get fixed, one month after i got it back the Video processer went out and then got the red ring again, my friend also had his video go out and microsoft wanted $100 to fix it. this happend today Thanksgiving!

my xbox 360 (that i just bought last year) just crashed, & along w/ it my tv!

We bought $50.00 worth of microsoft points to buy a downloadable game from Xbow 360 live. The game freezes at a certain point and has to be shut down. Called Xbox and we keep getting a run around. This has been going on for 2 weeks now. They say the game says non-refundable but we feel the game should aleast work. We are just wanting the $50.00 worth of points back which can only be spent on Xbox anyway.

I was one of the first one to get an xbox 360, I was in line at 3:30 a.m. and I felled lucky to get one. Me and my son are true gamers I have every system made but playstation 3 I'm scary to get that one. The reason for that is that after I got the three rings of death I hate the xbox 360 into the a new game came out, I call to get it repaired. They send me a new one and it scraped ring all over my new game $60.00 fresh from the store. I was so mad that I put the 360 deep in my closet and didn't think about it for a couple of mouths. The reason was I paid $399.00 plus tax, warranty 80 something dollars, plus 89.00 for another year of warranty, which is a total of $628.00 for a game to this day that don't work, but I have a playstaion the I bought over ten years ago that works just fine. And the three year warranty that was really a six mouth warranty for me, was a joke I just found out today that I was suppose to my warranty money back that I didn't get back the first one or the second one. I really don't think it is right for use to keep paying money when the 360 doesn't work. I would have to pay $120.00 to get it fix when it didn't work when they send it back. Just is not right.

My husband and I bought a refurbished xbox 360 for out son from gamestop on 11.14.09. When we got home to hook it up the power supply which has 3 prong did not match up with power cord. So we took it back to game stop that same day and they called customer support. They were not very helpful but in the end agreed to send us the equipment since it was a hiccup on their part. They said that it should take 3 to 5 business days to ship. So we should receive it on the 18th or 20th of november.

The manager at gamestop also asked them if they could give us anything for our inconvience and they laughed and said that that was impossible. I have yet to receive the equipment. I called today 11.21.09 and they stated that it was shipped out on 11.17.09. and that I should receive it on the 23rd or 24th of November.

Xbox 360 = FAIL.

I bought an xbox 360 December 2008 for my son as a Christmas gift. We had to exchange it in January as it did not work and was within 30 days of purchase. He had to send it for repairs July 2008. He has had numerous problems with it reading discs since that time and has made may calls to support. The xbox finally will not ready any discs as of yesterday and was told he was out of warranty. I am very unhappy with this gaming system as my son is too. I will purchase another system for him but not this. I've looked online to file a complaint with Microsoft as if they would care, but can't seem to find where to send it.

Xbox 360 elite "resident evil" edition was sent in for repairs under warrenty on 10/11. Two weeks later, we recieved an xbox 360 Pro. On 10/31 we returned the Pro (at the direction of Xbox) and was told, once they recieved it, ours would be shipped. Many, many calls later and we still have no idea when or if ours will be returned. Evidently, they can not find the original console and do not have a "resident evil" edition to replace it. This company is terrible.

Now the problem with this is that I am expected to pay more than 1000ZAR to receive a new console. According to me all new consoles carry a 12 month warranty, which means that when the new console was received from the stores where purchased, and please note, this is not a refurbished console, on the 10th of December 2008, it means that the warranty should only expire on the 10th of December 2009. The Xbox returned to Xbox was not returned, and no refurbished console was received in its place. The new console received was taken out of its packaging in the store, and handed over (now correct me if I am wrong, but someone else would have bought the same console) the serial numbers clearly differs, and this should in itself tell Xbox that it is not refurbished, and therefore cancells out the 90day warranty.

The same principle applies when purchasing a car, and the car is exchanged within its warranty period because of major problems, now after it is exchaneged with a new model, and the same thing happens again, WHO'S LOST IS IT!! Why make #@$^ if it keeps breaking!!!!!

I would like to have the console exchanged or my money back. This is rediculous, and if you ask me Microsoft should have rather left stuff like this to the pro's who manufacture playstations, as I had a playstation for years, and never had a problem.

xbox support blocked my email

I purchased an Xbox 360 from a Toysrus store a year and a half ago. I also purchased a protection plan for 2 years. This has been the third time in 6 months my Xbox has overheated. Toysrus customer service has been very unhelpful with the process, and they have had me ship the product to the same place twice.

i email them my problem and tell me to call tech support because they cant look up the warranty info where they are at. so, i call and they tell me that my 90 day warranty expired in Sept, which i knew that. so then i told them that it was B.S. that they wont fix this console(which was not the original one i bought) so in reality, the console i have didnt even last for 5 months. the tech support guy kept trying to tell me to pay the $100 or so dollars to fix it and i would get an extra year of warranty.

after awile of getting nowhere i just hung up on him. i called back the next day to file a complaint and the guy told me "you can at your own discretion" and the way he said was like he didnt give a dam.

i told him that its messed up that microsoft knows about the hardware problem but only warranties the e74 or the ring of light not the hard drive. then he goes on to tell me that millions of people have a great experience and have no problems with their consoles. i then asked him, how about the handful that do have problems with theirs. then he told me that if the console is out of warranty than i will have to pay for it.

so i told him that microsoft just lost, what was, a loyal customer and i was going to slander the hell out of microsoft and tell everybody who i know or dont know not to purchase a xbox360 and im going to tell them about my problem about getting screwed by them. their customer loyal aint worth a s$#T just like their 360's. i just lost $300 for the console that just lights up and around $800 in games that i cant use. i also told him that i still have my PS2 and out of 7-8 yrs NEVER and i mean NEVER had 1 problem with it and it is still hooked up in my kids room. if i were to have had this xbox for atleast 3yrs then yes i wouldnt have a problem paying for it but not 2 times in 1-1/2 yrs. what kind of dam quality is that.

that dude on the phone didnt give a dam about anything i was saying. he just told me "you can make a complaint at my own discretion"

I sent my sons xbox 360 in for a warranty repair about 13 days ago (Fri 10/30/2009 5:54 PM) and the xbox that was returned to me was not only a different unit, it was an older unit. The unit I sent in was manufactured nov-dec 2007, and the console they sent back was a may 2006. My concern is that I am receiving mdse. that is appreciably older than what I sent in. I don't want someone elses abused reworked console, and I refuse to accept this (I will not even plug it in, I have repackaged the console to ship back). The customer support people kept changing their story and would not address my concerns. This is nothing more than a bait and switch which Microsoft cannot be allowed to continue.

I ask you, if you took your car to the dealership for repairs and the car they tried to return to you is a higher mileage older car! This console is one of the few tech items that everyone in our family can enjoy. The console does not get used excessively, and considering that I am recently unemployed and my wife just had surgery (c-section...its a boy!!), we cannot afford to just throw away items that cost hundreds of dollars to replace (close to $800 if you count game replacement). I don't believe that I will ever purchase another microsoft product if I can help it, and I am not looking for a free handout from Microsoft. I am not even complaining that they want to "swap" consoles because they say mine is "unrepairable" as the CSR claimed(lie- there are repair kits sold online for the problem I sent my console in for). All I want is my console repaired properly, or if they insist on swapping consoles then swap out with a console of similar or newer age. (This is the 4th time I have had a console crap out on me)

My husband and I purchased an xbox360 for our family as a christmas gift in 2006 for $400.00. Two weeks after opening it, we got the infamous "red ring of death". We were able to take it back to the store we bought it at, and exchange it, thankfully. About 6 months ago it quits reading disks. So we call xbox support and they tell us that for $100.00 (it is out of warranty) they will repair it. We ended up using a disc cleaner, which worked...temporarily. So, now it won't read discs, and it shuts down all by itself. It won't even play the demo games. I didn't expect to drop $400.00 on a gaming system that hasn't even lasted 3 years.

I have contacted xbox support, questioning why it is my responsibility to pay for a manufacturing defect. They directed me to Microsoft, where I talked to "Glen" who apparently is in "upper management." Glen told me that he expects the lens to go bad in the xbox360, and that for $100.00 I can get that fixed with an additional 1 year warranty. I then have the option to buy 2 more years for a mere $25.00 per year. So basically, I have had this xbox for almost 3 years, add 3 more years under warranty, and I will have paid a total of about $600.00. That's $100.00 per year. Are you kidding me? Microsoft actually thinks that that is acceptable? Why don't they get off their butts and actually make a system that isn't faulty? I can't believe that they expect consumers to constantly foot the bill for their mistakes, and I can't believe that consumers continue to buy their crap. I will never purchase another gaming system thru Microsoft again. I am livid. Please help spread the word about not buying xbox360's. Boo Microsoft.

i had bought an xbox last year and three months later it got the three red rings of doom. it just happened one day i didnt cause it or anything i sent it off and they just sent it back saying it was physicaly damaged and told me they wont fix it so im switching to playstation permanently. i hate xbox now with a passion.

i bought a 360 on oct 15 2008 and it failed on may of this year the first repair was handled fine and i got a different console in about two to three weeks and about halloween this year the one i have started freezing up. i called xbox today nov 4th and found out the warrantyis expired on the console i got as a replacement wasnt extended for even a month and there is no way of knowing how old this console is or if it was even the new jasper type processors if xbox is just reshuffulling console for turn around time and not extending anyones warranty it just seems like they are just going to make more and more money off of a known problem instead of fixing it. they made a big public gesture by setting aside a billion dollars to fix the problem but if enough people have enough failures which im sure there have been then they arent loosing any money at all they will actually in a screwed up way end up making money. i should have listened to the people telling me to buy ps3. thats what if anything ive learned from all this

X Box refused to cancel my subscription last year. I cut up my credit card and did not have the last 4 digits of the card number. Even though I could answer all the rest of the security questions, they still would not cancel my subscription. Not only was I charged that year, but I was also charged the previous year and now they are charging me another year. What a disguisting company, just because they are a major conglomerate they think they can do whatever they want.

Mysteriously, Megan does not have a boss, I thought Bill Gates owned Microsoft, but obviously MEGAN does, as she doesn't have any supervisors or managers!! I only used the xbox live once and wasn't satisfied with it at all. Basically I have never used this service, and people I know are only using xbox because they are forced to by the monopoly that xbox has. I will continue to tell everybody I know about the terrible service XBox gives to it's customers.

We purchased two XBox 360 gaming bundles, one for each of our sons for christmas. They had the playstations for years then the playstation 2s(which we still have and have had NO problems with) but as our children do, they want the new product on the market. These XBox 360's have been a HUGE waste of our money. I sent one of them off to have it repaired (and had planned to send the other) but after two attempts and $100 plus shipping and handling it still is not working.

this went on since feb of 2009 and i've been very sick battling cancer. i speak with a prothesis, i have no voice. well over $300 worth of unauthorized charges to my bank account. battling cancer and undergoing chemotherapy, this stress only adds to my poor health

Now they want me to pay for the same faulty issue that shouldn't happen in the firsty place! How can they give me a different xbox than the one I purchased without asking? It's like getting a different car back at a repair shop instead of the one you wanted fixed and being told you have to deal with the problems it has and pay for them too. Most likely this will cost $99 and will limit access to many other entertainment choices we usually rely on the xbox for.

3rd xbox360 same problem 3 blinking red lights of death.they wont fix it this time because they say it is no longer under warranty,but when i got my last console back they said they were extending it for an aditional 3 years but they lied its been about a year since i sent it in and they wont fix it not to mension i am allready mad about loss of money with hd dvd they should of recalled that for a blue ray change over but screwed on that as well.

that I can deduce, from experience, that the new 360 will probably not live out the next year.

Centre the following day with the same courier.

the new chipsets.

obviously voided the security seal.

The Xbox 360 is a marvelous console with brilliant online features and some incredible games. Unfortunately,
with having to replace my 360 on average, once a year, those features no longer seem
worth it and I no longer recommend the machine to anyone.
It would be simply unfortunate if I were the only case, however that is not so. A recent survey of 5000
Xbox 360 consoles put the failure rate at 54.6%. Unfortunate? Yes, but also unacceptable.

This is the Xbox experience. Jump in? I think its time to get out.

I wanted to procure the downloadable content (DLC) for the game "Fallout 3", for the PC. I do not own an XBox. After some effort and a reinstall, I managed to get the "LIVE" software to work. It redirected me to xboxlive.com as the site to obtain "Microsoft points". I was thus able to look up "Fallout 3"'s entry and determine that there were 5 (five) DLC's with a price of 4k (four thousand) "Microsoft points". To obtain these "Microsoft points", I created a LIVE ID and spent US$50 over the span of approx 1hr.

In short order I had purchased all 5 items via xboxlive.com , as I had been redirected there, in good faith that MS would allow me to use them on the PC as well - but was unable to download them to my PC. The following morning, I called LIVE technical support and was informed that I had purchased the XBox version of the DLC's and that no cross-over between PC and XBox existed. I asked if I might get the points back so I could purchase the PC content, instead. I was told that it was possible as a "one-time in your life" type of resolution, so I patiently waited.

Two weeks later, I was told that I was not going to be able to receive a refund of points - not because I had made the error I had, but because I had purchased so many items (ie: all 5 DLC's) so quickly. In effect, I was refused a refund because I am an avid consumer, which feels wrong to me. US $50, plus time.

I called xbox and let them know that my xbox had the three rings of death. I am 20 years old and I am staring out.I got a printed out hipping label from xbox. I packaged my 360 safely and mailed it UPS. I waited two weeks and finally they said it was repaired and on its way back. When I received the xbox. I opened the box careflly and there was a not stating that my xbox was not repaired and it was being returned to me as is. I called and spoke to them. They told me that they would launch an investigation. I told them that my xob was not tampered with and no i dont know how to miss with it or have the tools. I live with a friend and her family and they have no knowliedge either. They told me that they would send me pics from the repair department. Then my friend called for me and she spoke to A M and she said that they told her about three to five says. I waited five days and no pictures. I then called microsoft and they said I still tampered with them which I truly didn't. They said the damage violated thier repair waranty.

My brother bought an Xbox brand new about 3 years ago. Since then it has had the red ring of death twice.

When I called them, and talked to some Indian guy, I was told I would need to send it back in to get it repaired. They offered no restitution for screwing up the system.

Also, I went ahead and bit the bullet, buying the $100 wireless adapter. It was brand new, I've had problems with it from day one. It's not the USB ports on my system, because the wired controller works fine in all of them. However, the wireless adapter has MAJOR connection issues.

Their customer care is TERRIBLE and they don't look out for the needs of the consumer.

Defective product on Xbox 360 red error lights.

At this point I do not feel it is worth the money. You can't tell me that all of the shipping back and forth did not decrease the life of the box. Very unhappy with Microsofts lack of quality in this product, and in the repairs. Box was on a shelf the entire time it was in use.

red ring of death....unable to use xbox 360

I purchased the Microsoft 360 Game Box in early 2006 and had not used it very much only to find that it would not work because of the fatal 3 light error. They have extended their warranty to 3 years but mine has expired and they want to charge me $129 for them to fix it. I feel I should not have to pay for it because it is a manufacture's defect. The game unit is no good and worthy only for the garbage can. I would sign and be part of any applicable class action suits that are existing against Microsoft.

I got an Xbox 360 elite on Christmas of 2007. In June of 2008 my disc drive quite working. Microsoft said "since i still have a warranty they will fix the problem. which they did, for a while. Just of May this year my elite AGAIN quit reading discs. It was Not Because I keep my Elite poorly ventilated or i keep poor care of my games. So i called Customer Services. Which now they have a computer doing the talking. So i kept saying assistance and i finally got to talk to a real person.

So since my Warranty currently ran up, they were going to make me spend 100 or so dollars just to send it out and fix the problem they were suppose to fix before? At first i started arguing with them saying "not even a year ago i sent my xbox into you guys to fix it, and you guys didnt extend my warranty? i was so confused and P/Oed. so finally I talked to them about the red ring and apparently now they fix xbox's with a red ring for free. which to this day makes no since to me.

I Still haven't sent my xbox into Microsoft. But knowing the fact that even when your warranty is expired you can easily fry your xbox to get the red rings and they will fix it for free. so to all of you people who have the same problem i do. theres a quick fixation. and if your not satisfied with that then i would recommend to get a new console cause they are built better.

to pay so much for a piece of faulty equipment.

I tried calling about thier faultly drive in my xbox360 and all i got was a machine and no person at all. I know they are a huge company but for higher level techincal support you need a person and the fact that they dont have a person does not help people in need of higher level techinical support.

They did not help me at all. They just made me angrier and i will never buy another microsoft product for as long as i live.

I now have to find a place to repair it and i have to pay for the parts which are very expensive.

I have never had a worse customer service experience than dealing with xbox live support. Starting in Nov 2008 I was paying $7.99 a month for xbox live. In March 2009 I paid $49.99 for a gold membership, however, the $7.99 charges continued to be billed to my account. I didn't catch these charges until September, which was my fault. Once I caught them I called Microsoft at which point they said there is nothing they can do about the charges other than cancel my account. Which I think is ridiculous because I double paid for xbox live and they refused to refund the monthly charges. Then in October (this month) I was charged $7.99 AGAIN! I called them up and they tried to tell me that you get billed for xbox live the month AFTER you use it, like its a cellphone bill. I know this is BS because I paid $7.99 when I opened the account. So are they saying they actually charge you $15.98 for the first month, then $7.99 after that? After switching over from Apple and Sony products to Microsoft, I will soon be switching my loyalty back to Apple and Sony. I've already sold my xbox for a PS3. I will NEVER do business with Microsoft again. I cannot believe a such a large company would throw away a loyal customer over a $7.99 charge.

My Xbox 360 just stopped working after i played it for 5 minutes and then it would not work again. It gave me 2 red lights. It is broked and im out 300 some odd dollars.

also fail to mention that the "TAMPERING TAPE" was also pulled loose. they tried to blame this on ups. anyway,the console was broken by PULLING the console apart, not by being CRUSHED. i know theres nothing i can do about this situation, im hoping to see this problem on my local news. someday. i wish i knew where bill gates lived, i would throw this in his front yard. anyone want to buy some xbox games? cheap! next time i see someone with an xbox console at walmart, i will have a talk with them.

Purchased a XBox 360 about two years ago. I have always taken care of the system and just the other day, I got the dreaded "Red Ring of Death" on it. Nothing that I have done has resolved this. The only thing that can be done now is having to contact Microsoft and get a RMA. Then purchase a box and pay for shipping. And of course, I bought the system BRAND NEW but at Microsoft's option, they can send me back a REFURBISHED system. I DO NOT want a system that others have used!!!!

When i bought the system it was $300 ive had to return it to them twice for repairs at over $100 a pop! it just happened again! their is no site online that i found where you can tell them directly about the **** poor product they put out. I was a hugh Xbox fan, but after this last time I will never buy the product again. the customer service was horrible on top of the system, I was on the phone for over a hour and got disconnected a few times, completely dissapointed!!!

After my wife surprised me with my Xbox 360, within the year I encountered the 3 rings of death or whatever they call the error. I find it hard to believe - with the money she spent on the unit - that it isn't meant to last more than a year. My nephew told me that there was some sort of recall, but all I could find was a petition.

As someone who works a labor job 60 hours per week, I don't have a lot of recreational options. I really feel that having my Xbox 360 to play enabled me to relieve some of the stress I experience from my job, so that I could relax and further enjoy the time I spend with my wife and little girl. Though I can imagine that Microsoft is so big they could care less about a guy like me, but I wish they would do the honorable thing and get these faulty units off the market and give people the true value of their $300 or $400 - especially in these economic times.

My son was playing on XBOX Live when one of the persons he was playing with stated she was getting off and wouldn't be getting back on. When they asked her why, she stated because of suicide. They tried to talk her out of it giving her reasons such as she needed to think about her family, etc. and then she was gone (offline). He told me that he was concerned about this person and gave me her gamer tag. This is the only information he had about her. I called XBOX Live Support and after giving all kinds of information was connected to a 'Resolutions Specialist'. This 'specialist' informed me that there was nothing they could do and that if I was concerned about this person committing suicide, I would have to contact law enforcement and they would have to contact XBOX Live Support so they could be given a 'hotline' number to call.

When asked why they just didn't give me the 'hotline' number to give to authorities or call authorities themselves with the information on the person making the threat (only Microsoft knows who this person is), she said their policy was only to give out the hotline to authorities. I told the person valuable time could be being wasted; that I had already been on hold for quite a long time to get through to speak to someone. She repeated several times that this is Microsoft's policy. I told her that as human beings, common sense would dictate that I be given the correct number to give to law enforcement, not one that would require for them to hold just to be routed through several people to be given yet another number.

Unfortunately, Microsoft's policy is simply to hire people that can't think for themselves and are ill equipped to handle any type of crisis. For all the millions spent by consumers on Microsoft products, I am incredibly disappointed that they handled this possible emergency situation so poorly. I did contact local law authorities and gave them this person's gamer tag and the Technical Support hotline so they could 'get in line' and wait, along with all the others waiting on technical tips, to get their hotline number so they could call this 'hotline' and hopefully save a life. I hope and pray for the safety of this young girl, but know if all is well, Microsoft and their inability to think or act didn't do her any favors.

I have an XBOX 360 which died from the famous three rings of death. I tried to have it repaired today by going through the website. I noticed it said my warranty was out of date and would have to pay $99 to repair. I called the number on the website to dispute the charge Speaking to Ford, his supervisor Frances and his Manager John I got the same scripted bs.

I purchased a replacement unit a year ago and told him I effectively spent over $600.00 to have a unit. I cannot see why a company who makes billions on shoddy products is not held to account when it comes to repairing it's defective products. Bill Gates has become one of the world's richest people but sad to see it was done on the backs of the working class people like us who paid him for this. We have bought over 7 units in our family and all but the newest one have all broken down due to this problem.

This appears to be a poor man's version of a ponzi scheme. We invest in Microsoft by purchasing it's products and when they fail in mass, we are sent to India for customer service to deal with people with made up names who are not allowed to disclose their real names, nor resolve issues.

I was given three reasons it was my fault. I did not know what their policy was on the extended warranty. I should have known according to them. Two they said it could be normal wear and tear.

My advice is dump Xbox 360 or prepare to keep getting this lousy treatment called Customer Service.

I purchased a XBOX 360 two years ago and have sent it back 3 times for the ring of death, the time i waste speaking to the support at microsoft is costing me money, i want a refund for my initial cost on the unit. it takes about 50 minutes each time i call to get a reference# so i can get the xbox 360 fixed plus i have to wait weeks for the supposed fixed unit.

My sons XBOX 360, which he got for Christmas 2007 is reading an error E74 and 1 ring of death. We purchased a repair kit it worked for 1 hour. We can't get it to work at all now. Microsoft just needs to recall the systems.

As soon as the Xbox 360 was out of warranty coverage it died with the very common Red Ring Of Death. We had it repaired and after working for about 3 weeks the dvd reader will no longer read any games. Of the 8 kids my son knows that play Xbox 360 6 have had the Red Ring of Death and 2 have had the dvd player failure. The 3% failure rate that Microsoft claims is false, from talking to co-workers and friends I can easily estimate that it is closer to 30% failure. Most of the people I know who have had their consoles fail have purchased another one and not fixed their broken one or dealt with sending it back.

I tried to send in my console for repair.This was the second time I needed repair for the Xbox 360 console ( 3 flashing red lights) Online attempts failed and I called on 5 or 6 separate occasions. Agents continued to say "systems were down." They were reading from a script,and my issue was never resolved. I researched online and found a huge number of people who had been mistreated as well.I just wanted to report the incident so maybe it wouldn't happen to anyone else.

I'm in my mid 40's and play 360 for alittle r&r, This F-bomb 360 and my prior standard F-bomb x-box always broke when a new one came out. not to mention wouldn't even play nascar 09 even after i purchased 3 of them. coincidence or not, i think not, i think that cheap sob plans this regardless to how much you play. i think Bill Gates & staff are a bunch of muniplative losers, and probably think morale vaues are something that can be purchased. Well Bill I,m not selling nor am i going to purchase anything you make anymore. As things break, which i'm sure they will, i'm switching to mac.

My son's XBOX 360 is going back for now, if I'm not mistaken, the 6th time in approx 18 months. The last repair was in April of 2009. At the time of that repair I was told I would need to purchase an additional year's worth of warranty so after all of the costs associated with the purchase of the XBOX 360, accessories, additional warranties, games, etc it almost seems like Microsoft has had the product in repair more than my son has had it to play on. And to add insult to injury when you call customer service you can't get past a supervisor because they state that their managers do not take calls. What exactly do their managers do?? I couldn't even get the address for a coporate complaint department (not that I hold out any hope that it would do any good) because, per the supervisor I was talking to, they don't have access to that type of information. I'm not sure what type of sense of humor Microsoft has to consider this "customer service" but this has to have been the MOST frustrating purchase of my life. And that's not counting the hours of time spent on the phone for walk throughs on repairs (like I'm not an expert by now!).

I'm so disgusted that I honestly don't know that I'll ever shop for Microsoft products if I can help it! Oh wait, I also forget to tell you that Microsoft, tells me that of the 6 or so times this XBOX 360 has had to be sent back for repairs......they only have two times on record. The supervisor I talked to claims that they have no record of any repairs between December 2007 and April 2009. What a crock!!! Especially since the supervisor I talked to in April had given me the dates of all of the repairs (yes, I despair from not having kept THAT sheet of paper!). I think it's beyond sad that a company the size and worth of Microsoft is unwilling to provide a product that works, support should that product break down, and customer service that truly satisfies.

My best friend Jessica's X-Box needs to be repaired, although she does not have a warantee, hers has what has been know as the "red ring of death", her kids can't even play on it. We spent so much money for this product, and it has turned out to be complete junk. It's not fair, the company should either refund us or give us machines that won't break all of the time. Kids beg for these X-Box's for Christmas, and then they get their hearts broken when they break, and they can't even play the games that we pay so much money for.

I've had my Xbox 360 in for repair for the 3rd time now. Each of which have been for the same reason. I've researched this problem and found that there are millions of consumers with the same problems.

My son purchased Xbox 360 April 2007 & spent close to $500 for console, game & tax. Within the first year it stopped working (red ring of death). Microsoft replaces the unit with a refurbished unit which was annoying because my son's original was in mint condition. There were small scratches on the refurbished unit.

Now, a year later, the console destroyed one game & now is not working (red ring of death again). Now Microsoft wants $100-$120 to fix the unit. I think it is unfair to expect anyone to pay $100+ & it only last a year. This is not a disposable item! It is too expensive to be disposable.

THE TOTAL AMOUNT SPENT ON XBOX & accessories is close to $1000 CONSOLE-399 ADDITIONAL CONTROLLER 50 WIRELESS MIKE 60 MIKE 30 (WHICH BROKE) 6 GAMES @60 =360 2 CHARGING SYSTEM-GIFT ABOUT $1000+ TAX WAS SPENT ON THIS SYSTEM & WE CANNOT AFFORD TO REPLACE IT.

Had xbox 360 repaired awhile back and some of the downloaded games wouldnt play when i got it back had to do a licence recovery ( your allowed 1 in a 12 month ) well console broke again and when i got it back same thing wouldnt play downloaded content ??? cant to licsence transer cause its been less than a year . after staying on hold for over a hour they said we couldnt i had to wait the rest of teh time. thats not rigth its over 200$ of credit and downloaded i cant use. the superviser was very rude and wouldnt give me his name. and teh first guy changed his name everytime he took me off hold. yet was same person. i have 2 xbox 360s and can only play the xbox content ONLINE not offline so when your suppose top be able to play it while offline.

I am writing to complain about the microsoft product xbox 360. I am writing because I am angry. I am so tired of this inferior product. This is the second xbox in two years. The first one got the ring of death and the company was wonderful about it because it was a manufacturer defect. The sent a replacement and now in less than a year this one has quite working also. I am sick of this.

We called tech support and they say there is nothing I can do because I did not buy the extended warranty. I was not offered an extended warranty I assumed that the warranty would start new because this was a new xbox. They are now telling me that the warranty was good for only one year and started with the one that got the ring of death. How can I warranty a product when I was not told this purchase was necessary.

As of right now my son probably, or I should say I bought all the accessories and games with a grand total of about $1900.00. $1900.00 for a system that will not work more than a 8 months. What is a average person suppose to do? People cannot keep buying these items, it was not suppose to be a disposable item. I could see if he took it with him from place to place as I have seen some kids do but this system stays in a dry climate controlled room, dusted, never moved, new tv and taken care. It works one day and then next it quits.

Tech support says we cannot do anything for you. You must send it back and we will charge you a repair fee of at least $100.00 to repair it and we could give you an extended warranty of the repair. Why did I not get the warranty on the new unit replacing the one the went bad due to a product defect. Tell what should I do. I think because this is a new unit and replacing one that was defective I should not have to pay for a repair on a unit that is less than one year old.

If they can give me a year warranty on the repair of this unit why could they have not put a new warranty on this unit that replaced the one that quit because they did not build it right. I was never told that the warranty began and ended with the original unit. That is a load of crap. The replacement was new and the warranty should have began again. I know this a terrible letter but I am tired of being taken for a ride by this company.

I think they are building bad products that do not last so people will have to keep putting money into them. We are now in a situation. We have all these expensive games and accessories and no system once again. My son still has his Nintendo 64, Gamecube, first gameboy and they all still work. But microsoft does not seem to get it right.

Purchased a Xbox 360 in the summer of 06 with high school graduation money, after 2 years, RROD sporadically, then nothing. Now about 3 years and 3 months RROD for no apparent reason.

I have purchased an Xbox 360 and have been regretting that decision ever since.

My first console died 10 months after I bought it and that has been my longest lived console. I have had 7 replacements 8 over all and not one has lived for even a year.

They have been completelly unhelpful and when I asked for a new one they have said to me that there warranty policy does not allow that.

However there warranty policy does allow it. I point that out to them but they still simply say like a broken record that they cant.

I am really tired of this and MS is being basically a corporate bully. I thought there was supposed to be a no lemon law where if you have 3 repairs you get a new product.

My XBOX broke a couple weeks ago for the fourth time - 3 red flashing lights (ring of death) - same problem as the previous 3 times. XBOX will not repair it again since it's just out of warranty by a few months. As a result, I downgraded my XBOX LIVE memberships to Silver status which is not supposed cost anything. Recently I was reviewing my online banking info and noticed that I was charged the $7.99 for my XBOX Live membership. I called support and the customer service rep told me that the only way to not get charged is to call support and that, by downgrading to silver membership (which is free!), did not mean I wouldn't get charged for the next month. It does not state this online. He told me that he would be unable to reimburse me the full $7.99 but could go ahead and cancel it for me. I told him this was not acceptable and requested to speak with someone else. He put me on hold for a few minutes and then disconnected me.

4/2008 I returned my xbox360 for repair as it was out from a known issue with the 360's. It was repaired and returned to me in Nov. of 08 it was returned again for repair for the same problem... then again in Jan. of 09 for the same problem. 1 week later it went out and had to be fixed yet again. Then in Aug. of 09 it had the same problem, this time it was repaired and returned to me and lasted 1 day and it's out again! This is the 6th time in 16 month's this machine has broke! When does the lemon law kick in and they quit fixing it and just replace the thing? I am 48 years old and am yhe only one who plays this thing. Please help.

I cannot play games, watch videos, nothing.

I purchaed an Xbox 360 two years ago. Worked fine until a few weeks ago.System started acting funny,the video would get all fuzzy until one day, I had no video at all. System would work and not work for a week. Shortly after. I rec'd the red ring of Microssoft DEATH. The system than stopped working entirely. I paid 600 dollars for this system when it first came out and now have to pay another 120.00 for them to fix. I see why they call it the xbox 360 now. I'm right back where I started paying them more $$$$. I purchased the xbox 360 becuase I thought microsoft was a trusted brand. I am outraged over this and have invested over 2000.00 on console and games. What do I do now!!! I'm forced to submit to microsofts EVil Monopolistic ways.

instead we the customer get the privilage to pay for it. The result of this faulty machine is the $5000 in games and accesories i've invested is worthless. If i bought a ps3 the $5000 i could be using.

My XBOX stopped working so I went online to begin the process to send it back to Microsoft to get repaired. It clearly says that your credit card will not be charged until the console is repaired. Ironically the next day my console began working again so there was no need for me to mail it back in. I just checked my bank statement tonight and guess what? Microsoft charged me 106.99 to fix the console that I never even sent them. I called to have it refunded and they gladly processed it for me, however, I'm wondering how many others out there have experienced the same problem.

I bought an x box 360 about a year and a half ago. I have been having problems and called customer support. They figured out its the hard drive going bad. I bought a new hard drive for $120. So I put in a new hard drive. Now I get the 4 red lights and I have to spend another $120 to get it repaired. I did what they told me to do, I bought a new hard drive, now this.This is insane. How does a company NOT back up their merchandise? Do they have an ethics policy?

After 2 years of used my xbox360.i got the 3 ring.ligth i got part by mail end i fixing. but after 1 year i got the ring of death. i have 15 games the i bougth at $60.00 each one and now i cant played.

Contacted Xbox 360 Repair about 3 Red Lines and told to fill out the online form and that we were under warranty for the repair. Proceeded to fill in online form to receive packaging box and it stated that we need to provide credit card information for $99.00. Called Xbox again to spend 2 hours going around and around on the warranty of our system. This person told us that we were not in warrant, that it expired in July. It is now Aug 3.

Told to find receipt and then file another claim. Unfornately we cannot find out receipt but know that we bought the system as a xmas gift, would not of bought in July. Called again the following weekend, told again the system is under warranty and that when we filled out the online form that once completed it would zero out the charge. That did not happened, called again and next rep told us not covered. Tranferred to compliant department, again no help asked to talk with a manager, got a supervisor who did not assist.

No one can tell us what date our warranty started only says it no longer in effect. No help what so ever. Ask for a number to contact their Office of the President, they would not provide the supervisor could not even provide an address to send a formal complaint to. We have spent at least 6 hours on the phone and no one can assist. Have a system that we cannot use, and have prepaid for a year of Xbox live that they will not refund. Totally none with any future Microsoft products.

I paid good $$$ for this product for my son for Christmas.Now, it doesn't work & with the down economy,I can't afford to have it fixed.A multi million dollar company such as Microsoft should make good,stand behind the quality of their products & recall them to be fixed at no cost to the consumer.I will never buy their products again.

I have had the xbox 360 for about 1year and now cannot use it because of the ring of death. After purchasing many games the box is useless. I now know that this is because of a defect from Microsoft. It would appear that the company would recall the product since it knows it is their fault. Microsoft is loosing much revenue because of their failure. I am not buying anymore games or paying them to fix the box. I hope Microsoft will not let the ring of death take their product to the grave yard as well.

The red light came on and haven't been able to come off. You can not play the game.

I have already paid for this product and I dont think i should have to pay $100.00 every year to keep it working. I have a playstation 2 that is still running since 2000. Maybe one day Micrsoft can live up to Sony's standards. Including the games and addittional hardware purchases I am out over $1,200.00 for a console i can no longer use.

microsoft stole my money by selling me a product that would not work over time. that is theft in my opinion.

Microsoft recently sent an update out for their 360. When my son downloaded it, his system began freezing. Funny it was working just fine prior to the update. Of course the warranty expired a some months ago. Their suggestion was to purchase a new warranty for $119.00 and they would fix it. As I see on other complaints, they always want around $100.00 to fix any issue, how interesting. My son saved for so long to be able to purchase this system. They cost a lot of money and then you have to pay through the nose for games and xbox live.

Purchased a white Playstation3 for $238.00.and *PayPal* paid them. I've been trying to get in contact but i don't have any other information, just what i have here* i did a dispute but they say there is nothing that can be done. can you e-mail me and tell me what can i do about it. thank you. i work hard for my money to loose my money this way, and pay pal should have checked these people out.

my xbox has the red ring of death and i demand that microsft should fix all their problems for free of charge because its their products fault if they wish more products of theirs to be purchased then make a customer satisfaction. i am very dissapointed PS3 have theirs consoles fixed free of charge.

Microsoft Xbox 360, ring of death due to Microsoft's faulty engineering.

bought x-box 360, it took 6 months to save the money to buy one. i have a wife and 3 kids and extra money is few and far between. 1 year and a week later my xbox got the 3 rrod. I have 5 other friends who have also received the red ring of death. They sent it in to get fixed and when it came back the longest any of those worked was 3 months. so i opted for the self repair of the x-clamps and thermal paste and i got another 6 months out of my x-box now it is failing for the scaler chip and also rfu. I'm not even going to bring up all the problems i have off of their vista software. All i want is for microsoft to make this right with all their customers.

i got an xbox 360 elite last year for my 18th birthday and now my warranty has run out my xbox decides to die on me and i feel that i shudnt have to pay for something that over 250 and the amount of money i have spent on accessories and games to be fixed i understand that you have changed the rule about the three rings but mine has 1 ring and i believe that its either a power fault or the av cable fault but i have tried them on another xbox elite and both power lead and av lead worked?.

i don't care how long it takes for my xbox to come back to me but i also don't expect to have to pay for the repair, my xbox has very sentimental value to me as my mother bought it for me and its the only thing that reminds me of her, as i don't get to see her as much as i'd like to.

I purchased Fight Night Round 4 only 2 weeks ago from Walmart in Clermont Florida. I have kept the game either in the system or in the case for this entire time. All of the sudden in Career mode the system freezes and I cannot continue the game. I have tried other games and I know it is not my system. Furthermore if XBOX would like at my name they would have numerous conversations documented with me trying to get my steering wheel fixed. First they sent me the wrong cord, then the right cord but the system still did not work. Then they advised me to place my steering wheel in a box and UPS it back for repairs. I did that over 3 months ago and still have not heard ANYTHING!! I have called numerous times provided tracking numbers and still nothing heard back.

I purchased an Xbox 360 and with in a year it flashed the 3 red lights. I called Microsoft and sent it in for repair. I recieved a refurbished unit a few weeks later. This worked fine until 2 months later when it failed to work completely. Microsoft wants to charge me for the repair. I find completely unreasonable. They sent me a defective product and should be held accountable for unfair business practices. it is bad enough they make a product that is decieving consumers, but to call microsoft sends you to India where they are outsourcing employment and making it highly difficult to understand the employees, much less get a response from them that makes you think they stand behind thier product. I was rerouted so many times to so many representives that after 2 hours I was completely frustrated. SO I wrote the company and todate, have not recieved a response from them.

the lady , May, refused to let me talk to her supervisor and kept using the current units serial number to go by. i tried to tell her numerous times that each time i sent my 360 in for repairm they sent me a new one with a new serial number. she just insisted on telling me over and over that the unit serial number only came up with no history. its obvious she was not listening to anything i had to say. i was furious. she gave me a reference number and no other info. she stated the info would be in the computer. i informed her the past incidents where i sent the previous 5 360's wasnt there so why would this one be. its not my fault they kept sending me a defective product so i should not have to pay to get it fixed.

i have had the 360 for just over a year and now it has no warranty it is broken red light i do not see why we have to pay to get this fixed when they know this is there fault and when people spend hunderds on games we should be refunded in some way and seeing that people had to buy games all over again because you can not play xbox games on 360 we have linned there pockets again i do not think playstation or any other games company would treat customer like this i would not advise any one to buy there products again

I recently purchased the XBOX 360 Elite Game of the year bundle $399, this bundle was recently announced and placed for sale in May 2009, the problem is Microsoft has placed old systems known to have problem inside the new bundles. The system that came with my bundle was 13 months old manufactured in June 2008.

Microsoft is repackaging and selling hardware that they know will fail. Because of this I return the bundle with the old hardware and forced to purchase all the components separately at an additional cost of more then $100. I have contacted Microsoft about this issue and they refused to give compensation or offer an explanation as to why a new bundle announced only 3 months ago contain problem systems that are well over 1 year old. Microsoft is obviously looking to take advantage of less informed people in order to sell off the problem components.

The Xbox 360 Arcade system is the only system available with new components but this is a bare bones system and in order to get all the items that came with the Elite Game of the year bundle I was forced to spend an additional $128.00.

It is remarkable to me to hear all the other complaints out there and to realise that there are lots of other people in the same boat paying 100.00 for a system they paid 350.00 for a little over a year ago. What a racket. paid 350 in February 08 now they want 100 in July 09 to repair. No coverage. No standing behind the product.

I purchased an XBOX 360 for my son less than two years ago. I have had it break twice now. They expect us this time to pay a $100.00 to get it fixed. This is unfair. I have heard the numerous complaints and I know everyone said you should have bought the extended warranty. I say that Microsoft should stand by their products better. Why should we pay over and over again, when it should work right in the first place.

Got a Red Ring of Death error that Microsoft charges $100 to fix. Now not even a month after getting my Xbox 360 fixed, I have a E-74 message. The E-74 message is caused by hard drive failure. Thank Microsoft for it's cheap as s... product.

my son's 360 xbox was returned for the same red light issues as described by others. They sent it back "repaired" today and guess what...same problem. They fixed nothing and now say they won't accept it back again because they've already "repaired" it. What gives? WHY is a company with sales like theirs still popular and doing business? This is apalling.

our family own two xbox 360 consoles which were bought at christmas the same year.one console belongs to myself and the other to my son.my sons console started to over heat only after 5 months, the console overheated only after 30 mins of use. we visited the xbox web site to see what was wrong and how to fix it microsoft suggested to make sure the console was placed in a well ventilated area this console has never been right. after 11 months my xbox suffered three red rings (the ring of death)microsoft replaced the console under the three year warranty.only after discovering that so many people have had problems with their xbox 360 with over heating i decided to request a repair or replacement of my sons xbox360.

so i contacted microsoft repair centre useing the online phone number. they suggested that in order to have my console repaired i would have to pay 78 i think this is unfair as our family has invested so much of our disposible income in games and consoles. the xbox 360 is a very poorly manufactured console, this is not what you expect from a company such as microsoft who make billions of dollars produceing software each year.

Bought a brand new xbox360 60 gb less than a week after I had it it flashed red lights. I called Dell for an exchanged and was on hold a min of 30 minutes in addition to being transfered 8 times. The exchange department transferred me to the IT department who bounced me around and each person told me something different. They would not do an exchange without a 15% restocking fee even though it was less than a week old.

First, we sent our 360 in 6 months after we purchased it because it kept saying to close tray regardless of what disc was in it. They fixed the problem but sent it back with the USB door missing and the case scratched up. We called and complained about that and were told we were pretty much out of luck. The X-box did work until July 11, 2009 when the ring of death was flashing red.

I called X-box and was told it overheated and had to be sent back in. I waited for the label and never received it. When I called again about the label I was informed that the warranty had expired a month to the day from when I called and it would cost me over 100.00 to have it repaired. When I stated I didn't feel we should have to pay to have the system repaired so they could send us back a broken X-Box again I was told I was out of luck then just to buy a new one. Why should we pay over 300.00 to buy another game system that is going to break if they will not back their products?

My sons XBOX continues to light up with 2 red rings. They were able to let it rest for a couple hours then it would work again. Now the 2 red rings light up as soon as the xbox is turned on. When i called Microsoft today about the problem they told me my one year warranty had expired so it would cost me $120.00 to fix. I got so upset I didn't let him tell me how much shipping and handling would cost. I paid between $600 and $700 for this xbox bundle 1 1/2 years ago for my boys Christmas present.Two other boys on are street have had the same problem. One currently has his at microsoft being repaired, and the other just got his back from being repaired by a friend. When I got home from work today my son had all his xbox games, controlers, console, live antena, covers, battery pack chargers, etc packed up and ready to take to game stop to trade in for a play ststion 3. It upset me that he would want to do that after all weve spent on this damn xbox so I called Microsoft to see what they would do and like I said before they're pretty much gonna do nothing. Now were stuck with a broken xbox

I purchased xbox 360 in November 2008. It broke down 3 months later. They sent me a box with their address and labels two weeks later. The whole process was about two months. They supposively repaired it and sent it back. I have the same problem with an orange light on the power supply and the system doesn't turn on. I've purchased alot of games for this system and going two months without being able to play a system that cost $300 is inexcuseable. They want you to keep sending in the x-box until the one year warranty expires. The store that I purchased the item from laughed and said I should have went with Sony because the x-box 360 sends out a white box they call a coffin. I honestly think if game stop sells the item they are just as responsible. They told me xbox knew there was a glitch and sent them out anyway. They will be making more money repairing them when the one year warranty ends.

Pain and Suffering. Staying enraged for hours, and eventually throwing my xbox into a river.

Xbox 360 Red Ring of DEATH, only had my system for 4 months. Took excellent care of the system.

My xbox 360 has broken down for the second time. I have owned it for approximately a little over a year. The first time it was a 3 ring error and was covered under warranty. It is now scratching my games and is not covered under warranty. After doing research on the the internet I am convinced that this a very faulty gaming system. I have owned many game systems from nintendo and playstation and never had them break down. I would like to see microsoft held responsible for misleading people into buying a defective product, or atleast compensate for it.

March 2008 my two children spent their entire savings to purchase an XBox 360 and a few games. November 2008, it had the 3 red lights ring of death. I called Microsoft Xbox and sent the machine in to be repaired. It wasn't repaired but replaced. May 2009 and this replaced machine continuously gives the message *unreadable disc* or *unrecognized disc* and will not allow any game to be played. We have taken all our games in to be cleaned, without success. I then purchased a brand new game, and that too will not work.

Today I called XBox support, and went through the trouble shooting tips, with no success. I was told by the Support person that it would cost me $99 to have the machine repaired as it was beyond the 1yr warrantee. I refused and asked to speak to a supervisor, and was hung up on. I called back, got a different Support Agent, briefly explained the situation and was put through to Jasper, a Supervisor. Again I explained that my children have paid over $400 for this machine and games, and within one year it does not work. He said its not within one year because the original purchase date was March 2008, even though the machine I have is a refurbished one, and we have had it for only 6months. He was then kind enough to explain that the previous agent I spoke to was incorrect in advising it would cost $99, that actually it will cost $423 for the machine to be repaired! Jasper was also kind enough to explain that there is no further level of Management for me to speak to, except for the 'Offline Team' and while he would forward my details to them, there was no guarantee anyone would call me back. Jasper refused to provide me with a name or phone number for his boss or any other level of management.

I would expect a company of the size and financial status of Microsoft to take better care of its customers. This product is obviously faulty, and simply waiting for a so-called limited warrantee to be expired is no way to treat the young people who spend their hard earned dollars on products.

In my view it is not unreasonable to expect one year of use for each $100 spent. In this situation it was one year of use for $400 spent. Not a good value!!!

Thanks Microsoft for ripping off my kids! Makes me want to ditch all my other Microsoft products, computer, hardware, software, games, and switch to MAC... I bet they wouldn't rip off my kid like this!

xbox 360 is scratching discs and microsoft is not taking thousands of complaints seriously. they are not taking responsibility for the problems

I've had my newer Xbox360 for a few years now. The old xbox360 I owned I believe the motor that span the disk burned out. Well as most of you know xbox charges your credit card every month if you pay that way. I canceled my card. I never call to tell them, I didn't know you figure when a credit card is canceled the service will be canceled.. does that sound right? well what lead to me knowing that was my xbox live was shut off, so I went and grabbed a 3month prepaid. I went to enter the code in, and it read that my account was suspended.

I gave em a call, figured out what was going on, well Microsoft is saying that I owe them for 2 month, so I went to my bank statements, they show I paid those months so after 3 hours on the phone with a supervisor he finally got smart and said could you fax them, I was ready for that, so I did, he gave me the wrong number, call em up again they game the wrong number, and finally after I called xbox again, I got the right number finally.

They received the bank statements showing I paid, I've been on the phone with countless reps and a number of supervisors, (btw I hate outsourcing, you want more jobs Obama STOP companies from OUTSOURCING) so I finally get on the phone with another resolutions specialist and most of you know they run you in circles and do whatever they can to make you wrong, well that wasn't happening with me. I stayed on course stating this is for the months of.. and that's what we are talking about.

After 5 days of calling them to get this resolved one gentlemen(resolution specialist) tells me that this will be looked at by my superior and they will give you a call, Ok. they call me the next day I was unable to get the phone because I was at work, I called em back when I got home. had to go through everything again, even with my ref# Told them I was called about this issue, this guy puts me on the phone with his supervisor she lies to me saying that the payments are behind not ahead( i.e. april 26 pays for the month of march) so I said well in that cause I dont owe you for this month (because for me it was 2months in a row). what company lets you go 2 month without a payment?

well that shut her up, and when you sign up to live you don't get a month of it and them pay, you pay and get a month. just shows you how sneaky they try to be. Also the day before that that jerk that gave me the wrong number I caught him in a lie, my rep said his name was ryan then as he handed me over to the supervisor, the supervisor said ''thanks charlie'' im not happy with the customer reps at xbox. they have the proof I paid and 7 days, later nothing.

The last lady I talked to said that this dispute is over a refund, I stated no it's not(because xbox does'nt give refunds, another way of them trying to get out of it)after some talk she claimed she would take it to upper management, and gave a new ref# I told her I had the same conversation yesterday but with a resolution specialist and he didn't give me a new number, why am I getting a new ref# and of course she was unclear in what she was saying.

This Has been a hassle I just purchased a game on live before it was shut off solely to play on live, and some of the game content I have download won't play because I need to be on the internet, I mean come on I have call of duty 4, that's all about online. The took all my access away I don't even have live silver. I will be contacting a lawyer soon for this because it has been exhausting and whatever this situation is, it just isn't right. worst comes to worst let Microsoft send there big fancy lawyer to my town, over 17 dollars because you can't deny the truth, I paid, and I'm being punished for their mistake.

I asked for a call back to purchase the warranty when the system was up and never received one. I forgot to call back until about 3 weeks later and after the original warranty had expired. Warranty expired June 2, 09 called back approximately June 23,09. I was told they would send in a request for approval of an out of warranty, extended warranty; the request was denied.

After 1 yr. of purchase my Xbox stopped working. I took out the extended warranty so I sent it back to Microsoft for repair. They sent back a "refurbished" xbox that wouldn't even turn on. I sent that back and got another refurbished one that got the red rings after a week,I sent that back, got another piece of junk that didn't last a month. 4X it was sent back and now they said the warranty has expired

I bought an Xbox and the thing just breaks and breaks and breaks. It has now broken four times. It seems everyone I know has had an Xbox break. From sales of goods act "not fit for purpose"!

We purchased an Xbox 360 elite in May 2007, have had to send it in for RROD 2 times, finally ended up switching over to a PS3 since Microsoft only warranties the problem for 3 years, obviously this is an ongoing problem and the units should be RECALLED!

I Have owned an xbox 360 for 18 monthes and has all ready "red ringed" twice. Experienced a lot of freezing and cannot complete a number of games as a result.

THERE SELLING A PRODUCT THAT THEY NO TO NO FAULT OF THE OWNER WILL RED RING I WANT THIS BILLION DOLLER COMPANY TO PULL IT OFF THE MARKET UNTIL THEY FIGURE OUT WHATS WRONG. im going to call my local news station they have a consumer report special they do weekly. DO NOT BUY XBOX IF WE DONT BUY THEY WILL, HAVE TO FIX!

My son's XBOX 360 was sent in for repair. There was a game disc inside called "Call or Duty 4" that I could not remove. I worked with the representative on the phone to try and remove the disc when I was requesting service and we could not remove it. He said no worries tape a paper on the unit stating the game was inside which I did. We received a replacement system not our original system in return and no disc. I have opened a ticket with Microsoft regarding the return of my game disc and have been told that it was not in the system and that nothing can be done. I have made several calls with no success.

I am very displeased with the way my repair has been handled by the 360 support. I had purchased a Xbox 360 for my children from Gamestop here in Bolingbrook. I did by it used, I am a single dad raising four kids alone by the skin of my teeth.

On Thursday June 14th I spoke to Francisco in Xbox repair center and he quoted me that it would be repaired and is covered under warranty. This was at 1pm central time should you want to pull up the phone conversation. My children were happy to possibly have their console back and play the games that I work very hard for. This system did not come easy. Today, I received the console back, unrepaired, saying it was tampered with. Upon my inspection of the unit the seal Gamestop put on there was not even broken. I am lucky I know how to change the batteries in the remote and my kids are too young to be taking it apart.

A supervisor named Jasper refused to give me any information nor any contacts where I can dispute this. I feel that this is very unfair and a ploy for Microsoft to get more money from the public. This issue is covered under warranty, I never tampered with it and feel very stongly that my kids are being taken for a ride as well. Should this issue not be resolved I will do what I can and within my power to find the people that can help me get resolve from Microsoft. This is completely unfair and bad business practice.

These systems dont come at a cheap price, and like I said I had to sacrifice quite a bit to give this to them for Christmas last year. If no action is taken, I will be sure to publicly denounce Microsoft and the Xbox in every way I can. I was gauranteed a repair and I demand a repair. my children were gauranteed a repair, and they demand a repair.

I bought an xbox 360 and withing 1 month of having it I got 3 red rings. I sent it off to microsoft to have it repaired and they wouldn't repair it because they said it had been opened. I have never opened it nor would i know how to open it.

I have an XBOX 360 thats a year and a half old. It started to show E74, thinking it was out of warranty and that I had nothing to loose I had a look and followed advice from the internet for possible cures. While trying to rectify the problem I was advised by a colleague that this was a known problem and had an extended warranty of 3 years so I sent it back.

Microsoft refuse to touch it as I have tampered with it even though I beleive they replace the whole board anyway. Poor customer service. I will be avoiding Microsoft and go to there competitors from now on, I suggest others do the same its the only way they will learn poor customer service is not acceptable, and the phrase 'Its Microsoft policy' cannot be used as a get out for items not fit for purpose.

Had the notorious '3 lights of death' on my xbox 360. This happened once before, was repaired, after much stress and arguing that the 360's were not faulty and was assured it was a one off! this was not the case. Eventually microsoft were good enough (very sarcastic tone) to acknowledge the problem and give their consoles 3 years warranty, FROM THE DATE YOU PURCHASED IT not the date it was LAST REPAIRED! this effectively means that a console could break continuously until the warranty runs out, so microsoft can wash their hands of this problem and still maintain face in the public as the were generous enough to given the extended warranty.

there is no way of complaining to microsoft directly in europe. i spoke to a supervisor in germany who assured me that he was as high up as you can go in europe and even if he wanted to there was no way for him to give out free repairs, they have "A strong policy" on this.

Surely sending out defective equipment, denying the existence of a problem and then anyone who had a fix still have had the 3 death lights again, many of them over and over is wrong and illegal (in not familiar on US Law). Examples of these are not hard to find if you google "3 lights of death 360". What can i do to get justice or at least infinite repairs for the 3 lights of death. If this were any other fault i'd gladly pay or buy a new 360 but this is not wear and tear. can't believe there is no government watchdog for this abuse of customer rights!

This will be my last x-box that I will have repaired, if it happens again I will have to accept my losses and the thousands of dollars I have spent on systems and games, and move on to a more reliable gaming system.

I spoke with several people who refused to refund the prepaid card as well. i asked why they couldn't just reenter his prepaid number and give his his supscription back (which was 13 months) and they refused. I was on the phone almost 2 hours and no resolution. I would like my son to have his money reimbursed for the prepaid card or credit him with the 13 month subscription he has already paid for. My 15 year old son who worked hard and saved his money was just robbed of it by a multi-billion dollar corporation.

Purchase an Xbox 360 console less than two years ago and since that time it has broken down 5 times requiring repair in order for it to function again. Now on the 5th time it has broken with an E74 error message Microsoft will not return my calls on getting the repair set up and is giving me the runaround. Microsoft agreed to repair the console for 3 years for this problem but they are trying to avoid honoring this warranty.

The Xbox 360 is well known to have major design defects which causes it to fail due to no fault of the consumer. I am seeking my $400.00 back or a new Xbox back. I have spent several thousand dollars on software and hardware for the Xbox 360 including games and microsoft hd-dvd movies. All of this is rendered useless if the xbox is broken with no other means to use them.

Here is my story. I am writing this message with my 3rd X-box 360 repackaged and ready to go back to Best Buy to be exchanged with a 4th. Thank the good lord that I had the foresight to get the 2YR Replacement plan.

I purchased my X-box 360 at Best Buy on 3/16/2008 this lasted until 11/09/2008 when the 3 red lights showed up, and I was informed by Xbox customer service that "sir, this means your Xbox need to be repaired". Instead of waiting weeks for the shipping arrangments and the very slow process of repair, I simply took the system to Best Buy who, at first, did not want to honor my warranty that I paid $39.99 for. I managed to persuade them to do so (very angrily).

My "new" Xbox lasted less than 2 months, it kept locking up and saying "open tray" when I already had a game in the tray. I took this unit back to Best Buy as well on. 01/02/2009

I would like to say in conclusion that Xbox 360 is the most unreliable video game system that I have ever bought. Every time I turn it on, I wonder if there is going to be another problem with it. If it were not for the games that are available for this machine I would have thrown this hunk of $279.99 garbage out a long time ago.

I have recently bought my second xbox 360. My first was returned after multiple failures with the three red rings syndrome. I shipped my xbox off twice before giving up the ghost and just buying my second console.

Anyway..... two months down the line guess what. Yes you guessed it..... more red rings. Just two months aftr buying a brand new console.

So not really a complaint just a word caution to anyone thinking of buying a new console. If you are willing to deal with microsofts bullsh*t then i would hapily recommend the 360.

On a different note, I would love to hear if MS has ever been succesfully been screwed in court.

On April 3 we called xbox customer service because our 360 was not reading the discs. We were told to send in our 360 with the hard drive and power supply. They sent us the UPS label that read 8 lbs. What we didn't know was that 8 lbs is only for the console not the hard drive or power supply. When we got the tag we went ahead and sent in the stuff they told us to send in (basically everything except the controller).

Approximately one week later we received a refurbished console sans hard drive and power cord. We immediately called customer support and let them know about the missing parts we were told that we should recieve them in about 10 days, so we waited but recieved nothing. So we called again, this time they told us they would have to conduct an investigation into the situation to see if we actually sent them. So basically more than a month later and after calling at least 20 times we still have nothing.

They told us they conducted a "thorough investigation" but whe we asked them what that consisted of they wouldn't say. I asked them repeatedly if they actually looked at the console we sent but they would not answer me. I was told by three Americans that we would be compensated with either our hard drive or a new one, but everytime I speak to someone outside of the US all I hear is "I am sorry, I understand your frustration..."

I am fed up with dealing with them so I called today and let them know that if I did not get the situation resolved to MY satisfaction I am calling an attorney Monday morning. Then they proceded to tell me that their policy USED to be that everything was sent in but they changed that. However, she also told me that alot of the newer employees don't know that. The xbox also scratched up many of our games and dvd's so that they will no longer play. All told I figure we are out close to $1500 in games, movies, the console and accessories.

took money out of bank account after canceled service. lost money

The customer support person refused to stop the transaction - even though there was no online use of the X-Box for this account during that 24 hour period, and the fact that we told him that we did not see any information that this subscription would be a recurring charge. (Apparently, there is some clause in the description that says that this will be an automatic deduction. We missed this, despite looking out for such things.) We had only $7 in this bank account, and we told him this. We insisted that we had only wanted one 3-month subscription when we purchased, and did not want this subscription to be renewed. He informed us that we could not cancel, and he insisted that we knew about the recurring charges when we made our purchase. We have had to cancel this bank card to prevent further charges.

I want an answer .This policy its simply inadequate and unfair.This kids are terrible.Its sad and my son feels humillated and so do I.Thanks for your time.

I am writing to place a complaint about the X-Box consul. I have bought two in the past year. The fist one would overheat and the red rings would appear. I tried to get help from the X-Box helpline but there was nothing they could other than take more of my money in order to repair a system that should have never been in the market in the first place. I threw out that X-Box in frustration with the company and their lack of care for the consumer.

My sons birthday came around recently and he kept asking for a new X-Box. He said that they had fixed the overheating problem. Like a fool I spent more money for the new consul. Now, only four months later the new consul has began to act up and will not read the discs. I hate the fact that I was fooled once again. The X-Box quality is extremely poor. I only wished I would have bought another game system for my son rather than rely on the word of Microsoft that they had developed a better product.

My son's video game console (xbox 360) stop working. It gave him an error message E 74. Plus there's a red flashing light. We contacted customer support about repairing it and there's a non-refundable charge of $99.00. They already know what the problem is. We've only had the unit for two years and have taken really good care of it.

We have had this xbox360 for less than a year and the power cord and the hard drive do not work. I have called xbox and they don't care. I spoke with a supervisor and that did no good. They said I could send it in at my own expense and they would see what the problem is and charge accordingly. This is not the only time I have had to deal with them.

after recieving the shipping labels from microsoft i sent my xbox 360 elite in as directed to have the "e-74" code repaired. on 5/13/09 at 2:43 am i recieved an e-mail from microsoft that my console had been recieved. at 12:41 pm i recieved an email stating "we are happy to let you know that your request to have your console repaired is now complete and we are prepairing to ship your console back to you" on that email there was a section to click on to "check repair status".

i cheecked repair status and it stated "repair complete". at 2:30 pm i recieved a third email stating my xbox 360 elite had been shipped back to me and was givin a ups tracking number. i recieved my xbox back today 5/15/09. inside was my un-repaired x-box and a note stating "RE: console returned NOT REPAIRED" and a list of reasons why it was not repaired (8 in total) but not one specific to why mine was not repaired.

i called the xbox customer helpline and after talking to 2 representatives was told that the reason my xbox was not repaired was because it had been "tampered with". i bought the console brand new from wal-mart and still have the origanal box,paperwork, and reciept.i know for a fact it has never been "tampered with" plus when i asked the reps how it had been tampered with they could not tell me because they did not have a detailed report.but they did tell me that because it had been tampered with they would not fix it even if i paid them to.

600 dollars for a non working console..23 games most at 60 dollars apiece that i cant play ..60 dollar wireless headset that i cant use ...2 50 dollar controllers that i cant use..i would say at least 2500 dollars that i am out of and still no reason as to why they sent me an email saying it was repaired.

May 8, 2009

since 10/07 ive had 2 360s fail with the rrod and i work at least 45 to 55 fifty hours a week i know its not that i play too much i just want a console that last more than a year its microsoft whats the deal do they just not care that their console is not reliable.

My son's xbox 360 quit working 4 months after he recieved it for Christmas this year. $300+ for console. Can no longer play games worth at least $ 100

My XBOX 360 HAS THE red ring of death

Red ring of death for the 5th time which is a general hardware failure on my xbox 360 i've sent it to microsoft for repairs too many times and they need to get me one that wont ever break because of bad design

First xbox 360 had the infamous flashing red lights 4 months after purchase. They handled it and sent "refurbished" unit for a brand new unit unfortunately. At least they handled it and were helpful. Now, the refurbished unit has the flashing red lights and this time they are not being helpful at all. Say it is not under warranty. It is, Microsoft announced they would extend warranty three years for flashing red lights.

When I call customer service, do they care much? No. They just loudly exhale when a customer gets a little [upset] at the fact that they get to steal money because of a little fine print. Customer service, yeah right! They don't care about customers. I've never had this problem with Sony or Nintendo, NEVER! Their customer service team aren't a bunch of idiots fresh from learning English. There's so much background noise with Xbox's customer service which adds on to the lack of understanding. I will never buy anything from Microsoft or Xbox ever again.

I purchased an x box 360 Elite,cost me 325.00 plus eight games at + 45.00 each total 685.00. Now six mounths down the line it goes all nuts with red lights flashing all over the place. Little did i know that this is actualy a dud product from before i had even purchased it. To bad i had to find out the hard way and like all the others who traviled the long minotinis road with microsoft, who by the way does not care for you the consumer.

All that i can say in all this is that xbox is great fun but i am going to sell my console and games and buy a PS3. I am definitly going to demote xbox wherever i go!

I purchased an XBOX 360 and have had 3 instances of malfunction that required repair. Red Ring of Death 2 times and a video issue. Further, my console was swapped with a reconditioned one. The console I have now has a different serial number than the one I purchased originally. I paid full price for a new xbox, not a reconditioned one. I have hundreds of dollars in games and accessories that are now unable to be played.

I am so frustrated with this company. The representatives can care less on helping you. They couldnt even answer how they made a mistake sending out the wrong merchandise. this is a joke. i think Microsoft should return everybody`s money. They have nothing but problems with this xbox 360 they need to take it off the shelf and take care of the problem. I will never buy from them again.. They can careless. It is sad we pay all that money for junk.

we bought a exbox360 We did pay ,about $500. and only **** a year.And we can not make microsoft to fix it!When wi called them, we can not understand their english.It took us too long in the phone.We did ask for a prepaid box but we havent got it.we did ask for a address in the U.S but we got nothing after 2 months?They are no giving us the right information.

They say go on line and registry on live window? or something like that, but nothing happen,we did put all our info. but the website keep saying over and over the same and the same, cant go thrue or my email is not real, etc....etc.... etc..I did spend 3 days trying to registry as they say...but nothing hapen.I did e-mail them explainning the problem I am having with them,I also ask for a pre paid box.

The keep saying the same .Call costumer service and/or go on line and registry an create and account ,wich I did several times over and over.It looks to me like they are just playing games.I dont know what to do.My son is so sad.

I bought an xbox when iot first came out. i am now on my FOURTH repair. i find this absolutely unacceptable as i have now had 3 defective machines. i would like to know who to contact in microsoft to give me some compensation for these defective pieces i keep recieving. i want an xbox that has been made without this error but they keep sending me back "repaired" machines which consequently DIED!

surely these machines should be taken off the shelf. isnt there a "merchantable quality" law? i have had my xbox since it came out an so far it has eaten a game worth 70 an i have been without it for 7 months in total, my xbox live gold membership ran out while it was repaired which i pay a RIDICULOUS 80 a year for

I have an Xbox360 and I'm just tired of shiping it out for repaires when it back the unit only last about 3 mounth's.

It's just costing me out of pocket to have this Xbox360 repaired.

I received the red ring of death on my xbox360 and it took over 4 months to replace...really poor service. Microsoft please give me my money back so that I can buy a real gaming console!

I am sending this email to as many agencies, media outlets and consumer advocates as I can find. I recently purchased an XBox Live Gold membership for my son at a cost of $99 and spent $100 for a wireless adapter all as a present for my son. When he attempted to activate his membershiphe inadvertantly typed his birthdate incorrectly. As a result he is unable to log onto any of the games of his choice despite their rating. The next day I attempted to contact XBOX Live customer support only to find out they were closed.

The following business day I attempted to contact them again. This is where the real fun begins. I explained what happened and that I needed either to: 1) fix the account so that my son can play some games or 2) transfer my membership to a new gamertag so that we can set it up properly to play the games online that he has been playing or 3) refund the subscription so that we can purchase a new one I spoke with John, Chris, Richard, Mariam, Ben, Alfred, (none of these folks were actually in the United States and there was a substantial language barrier) Tiffany and many others. All of them apologized profusely, but explain that there was absolutely nothing they could do to help us.

We tried for 8 frustrating hours to get this resolved to no avail. It is unbelievable to me that Microsoft, one of the largest companies in the world, is either not competant enough to solve this issue or cares so little for its customer that they choose not to. Either way, I am in the process of selling the Xbox and all games and accessories so that I can buy my son a PS3. And as much as I love Outlook, Excel, Powerpoint etcI am absolutely looking into alternatives. How sad. Shame on you Microsoft.

Loss of $200, loss of revenue from the 8+ hours spent attempting to resolve the problem and my son's heartbreak.

I have purchased 2 xbox 360 video game systems from future shop. it is a microsoft product, they both have 1 red light errors. 1 of them sometimes displays 3 red lights and most of the time just gives me 1 and a error code. my oldest system is about 15 months the other one is around 11. I have tryed working with there phone support and email support to resolve this issue, they would like me to pay them for the repairs (which I dont belive I should have to pay for) many many many users of this product are having this issue and it needs to be fixed. it is a error on there part with faulty hardware.

there phone support is also a joke its operated outside of North America and these guys try to tell you anything. the issue is the cooling system (I know this because I was able to successfully get one working for a month or so, which in the long run completely voided any warranty with them) I have owned many systems in my day and they all still work. my ps3 and wii are fine (over a year old). I do not belive I should be stiffed and only get a year out of there product (which not to mention I barley used, the thing was on for maybe 5 hours a week)

I am out the cost of 2 of these gaming consoles because of faults in its cooling system, this totals around $800 CAD lost to just the console, not to mention I own about $400 of useless accessories & games.

I bought my son a new Xbox 360 in February, 2009 and after about a week it strted not reading the disk, even if they were brand new.

I bought an xbox360. The item broke and I sent in for repairs, they repaired and sent it back. Problem was my personal information including debit card was in the memory. When I received it back I was unable to log on to my account someone had change my password. I immediately contacted them and they refuse to reset password even when I provide all information.

2 weeks later I get a back statement with charges from Microsoft totaling 142.25 I called them again and they still refused to close account and told me that my account was compromise and no other charges would occur mean while they will issue a refund to the back for the fraudulent charges within 72 hours, that was 2 weeks ago. I called again today and was told that they did not know how long it would take and refuse to let me speak to a supervisor. This was done internally as the only persons who had access would have been their tech people in repair dept. Is there anything you can do to help me.

had to put a stop on my debit card. Lost use of my account which was prepaid for a year.

Substandard product.

No longer works

My Xbox 360 console has had hardware troubles three times, two of those times being the Red Ring of Death problem that required me to send my console out for repair. This third problem is two red quadrants lighting up, which means a problem with the cooling system. My console had this problem not two weeks after I got it back from its last repair.

I have lost my initial investment in the console: $399.99 (not including tax, which puts it around $420.00). I have a library of games worth about $700. In all, if I cannot get my money back or some equitable settlement, I will have lost close to one thousand dollars. Microsoft made a bad product, and they knew it all along. In fact the proof is in the red lights themselves as if to say they anticipated specific problems with the cooling system to occur. There is no point of getting a product out the door quickly if you know later on you'll have to clean up a billion dollar mess on its behalf.

I've had it with Microsoft I cannot keep getting new Xbox 360's I'm already on my 4th console. $299.00 X 4 approx $1,200.00, I believe it's time to do something legally about this highway robbery Microsoft is so blatently getting away with.

The problem with these systems and others that I have seen are: #1 Poor case design(vent holes). #2 Two fans on back(A Fan on Top would solve this). #3 Systems overheats due to improper thermal grease installation. #4 X-clamps underneath Mainboard become loose because of the overheating which also makes it overheat to the point of damage. I could add more to this list but I would be satisfied to see Microsoft resolve those 4 & i'm sure everyone who owns an Xbox 360 would also Thank you for listening.

Spending approx. 1,200.00 for 4 Xbox 360's only wanted one good one. Spent much time being frustrated and upset about the fact Microsoft takes over a month to fix a console, when it only takes 30 mins to fix (If the Mainboard hasn't died cause of overheating all 4 of my consoles are)

13 months after i got this thing it broke just like millions of others. this thing is [bad[ and should never have been sold to the public.

In 2005 I purchased an Xbox 360 console as well as all the peripherals. After about a year the console died and had to be repaired. The first time microsoft was very happy to take care of the problem and responded quickly. I then recieved a refurbished xbox 360 that was not my own. Another year passes by and again I get the RROD and an error message. Well on this occasion I am told I have too pay 140$ to fix the console because it is out of warrenty, which I do. Upon recieving yet another xbox 360 that is not the one I sent in but a refurb, I am sent a letter to tell me that the warranty has been extended to three years and I am to recieve a refund of the repair cost. Another year goes by with several phone calls to customer service and still no refund, and the console dies again.

I call up customer service and am told I will have to pay 120$ for the repair this time. I explain to the service rep that I was supposed to recieve a refund and that it had been so long without recieving it, I didn't care about it, just apply it to the repair of this console. He then proceeds to tell me that they would escalate the status of my issue in regards to the refund owed(which they told me before and nothing happened)and the best way to get a repair quickly was to go ahead and pay for the repair and the refund would be handled seprately.

So basically they would have 260$ of my money and since I had never recieved the original refund I had no indication that I would recieve one in the future other than the rep telling me the same line they told me when I called a year ago. So finally what it boils down to is if this one gets replaced it will be my fourth xbox 360 in five years, which is totally unnaceptable. My origional PS2,XBOX, and Gamecube have all worked flawlessly for years, this product is defective and they know it, yet expect us to pay for it. I have thousands invested in the console including my XBOX live subscription that is ticking away. This is the worst experience with an electronics item and customer service I have ever recieved.

Monetary, time, and dissapointment because I enjoy the games and system.

I bought an xbox360 almost two years ago, at that time I was only playing it once a month or so, until the beginning of this year. Yesterday my xbox 360 freezes up, I recycle the power and try again. The problem persist and becomes more frequent within a few minute interval. I called microsoft they told me it was a hard drive failure and I have to send it in. They then told me the standard warranty is 1 year and that I would have to pay 99.99 and the extended 3 year warranty only covers the 3 rings of death.

I have followed their rules of positioning it in a clean, open space, making sure there's no dust build up, and I even tried to trouble shoot it using their website. I performed the maintenance and wiped the external hard drive that came with the unit. I tried running the unit without the external hard drive and was met with the same results. Why should I have to pay another $100 for their faulty hardware? My original xbox lasted longer then this piece of crap, and it's still going. I paid a total of $700 for the xbox elite, 2 games, 1yr live and extra controller and for them to tell me that all of that was worth 2 years is crap.

ring of fire

bought for kids what a joke we never had one problem with playstation or wii but micro soft is a joke buy american yeah right . we know tons of people who have had problems with these pieces of junk.

My xbox haves a code 54 or something like that.. Xbox haves one flashing light and won't read or play an thing..

After spending $1,000 on a replacement Xbox console due to the three red rings of death on original console, and a further $180 on Xbox Live membership, wireless adapter, and FIFA 09, we cannot play the one Xbox game we have online. I thought I was doing the right thing as a parent and setup the account as a child account with parent control. However Microsoft does not allow the parent to control content access, and provides no way for the account to be changed.

The only solution Microsoft offered was for us to spend more money buying another membership and to set it up as an adult account and authorise my children to use it. Clearly Microsoft is happy to take money whether the consumer realises any value or not, and is willing for adults to masquerade as children on Xbox Live. With all the concern about cyber safety not sure this is likely to instill confidence in parents, and not sure I even want my children in this kind of environment knowing what I now know. This situation arose due largely to a lack on instructions & disclosure on the part of Microsoft We exhausted all avenues to remedy what was obviously an honest mistake within hours of setting up the 12mth membership, and to rub salt into the wound we suffered through the most frustrating customer service experience filled with empty apologies that seem typical of large companies these days.

$1180

bought xbox 360 had 1 month red ring hit system system returnd got new system and now it doesnt read disk. they say warrenty expired. so now i cant use system and it seems by internet talk I am not the only one with this problem.

spent total of $650.00 us dollars on games, controllers and live accounts and only got to use it for less than a year on two different systems. uncalled for and they tell me to bad and buy another system. yeah right.

I had bought an Xbox 360 Christmas 2007. The first two quit working within a week so I returned them. The third one the HDMI quit working and was in warranty so I sent it to Microsoft. They said they fixed it and sent it back. This one lasted three months then over heats constantly which was three months out of the one year warranty of course. Recap: 4 detrimental xbox 360 problems in one year and three months. Not much time to play with those odds.

I have spent over 2000.00 dollars on the console the games and the controllers. Now Microsoft wants another 160.00 dollars to fix a unit that will break in less than a year. If I would have known I was going to loose this much money I would have bought a PS3.

We've purchased three x-box 360 units. I just found out about two months ago that Microsoft had extended the warranty on these units but it was too late for one of the units as I pitched it. The 2nd unit is broken, with the three red rings showing hardware failure, etc., but now they have rescinded their extended warranty. After reading other people's comments, it sounds like Microsoft is running quite a lucrative business charging $100 to get the units repaired -- over and over again! This, as far as I am concerned, is fraud. If I sell something I know is going to break, I am liable. Microsoft is liable and should take responsibility to repair/replace their products with trustworthy merchandise or quit selling it.

$$$ down the drain. We've spent around $1000 on these units.

I bought a xbox 360 just over 1 year ago, since buying the product I have had nothing but problems . I have had to return it to them 3 times for apparent technical problems. twice for the vaunted red eye, and once for it not being able to read discs. The las time It malfunctioned I had only had it back for just under 3 months. I have repeatedly asked the operators at their customer support number for information on what they are doing to resolve the problem only to be told each time that they could not speak about that.

This is becoming increasingly annoying as I not only paid 400.00 + dollars for the system but then had to shell out a addidional 100.00 dollars the second time I sent it back as they told me the warranty had expired. It was then that I had to pay to to get an extended warranty as I feared the same problem ay arise, Which it has and again was told in polite terms basically, we wont answer questions just send it back. It occurs to me that not only am I being sold bad merchandise but I am also being handcuffed to it by this thug of a company. Please if you have advice I would be eager to hear it.

500.00 dollars on equiptment which constantly is being sent around the U.S for repair. Extreme annoyance which acts like a I'm the annoyance for bothering them to find an answer to the consoles problems.

My main issue is in regards to the technical support provided by Microsoft's Xbox Live department. I had recently purchased a used video game for my Xbox 360 console, entitled NBA Live 2009. In order to use its subscription service, entitled NBA Live 365, you receive a code located within the instruction manual. Unfortunately a used copy does not have this code or has one that has been claimed. I had to now go through the alternative route, which is to buy the subscription through their Xbox Live Marketplace service. The cost is 800 Microsoft Points, or the equivalent of $10. Unfortunately after purchasing this service, the subscription was never recognized through my game. I contacted Microsoft customer support to determine what the problem could have been and we deleted and redownloaded the service to make an attempt to fix this and the service would not work.

At this point, I was wondering if I could get a refund for this service because this content would not work but before that I wanted to make one more test before deciding. I asked the support person about returning the used game and spend about 10 extra dollars buying a new version of this game which would have a claim code for this service. The support woman then said that I should try this suggestion and once progress has been made, then I should call back to discuss what happened which could lead to a refund on my points.

As pointed out, it would not make sense to have spent almost 20 extra dollars for this service: $10 for buying the service online and $7 for the upgrade to new. I purchased the game and entered the code in the game and sure enough it indeed worked, allowing me to get the service. At this point, it would seem that it would be a forgone conclusion that I can call, let them know my progress and ask for a refund of those points that I spent. On Friday, I called support letting them know my progress and asking whether I can get the refund and I was denied. I asked for an explanation and the only one they could offer me was "We do not give any refunds on purchased content through our marketplace." I was upset at this because I was told through the previous representative that I could possibly receive the refund since what I downloaded through the marketplace just was not compatible with the game i purchased it for.

I asked to speak with a supervisor to explain my situation, all the while bouncing back and forth with different departments to explain my situation and to receive my options. After explaining it to the supervisor about how I purchased content that was not compatible and not receiving the proper customer support regarding this matter (apparently unknown to me, if I bought or received a secondhand copy of the game and decided to purchase the service through the marketplace, I had to call Electronic Arts technical support to let them know and to get a code to use) the supervisor determined that although I purchased content incompatible with the game as well as receive improper support regarding how to fix the matter, we will still not refund you your points because you bought from our store and by the terms and conditions, we do not issue refunds. I asked time and time again whether the procedures of refunds can change due to complaints like mines where content may not work properly with the person's system and she said that unfortunately no there isn't any difference, which left me upset and believing, "So if you sold me content or a game that did not work, faulty on your end, and your representatives either could not help me to handle the issue or did not give me the proper information to repair the matter, then I am not entitled to a refund?" And I asked this xbox supervisor this, to which she replied yes that is indeed fact due to the terms of purchase.

xbox malfunctioning on a regular basis according to many reports including my own. it is very unfair to have to repair a defect in this system .

xbox 360 3rings of death, called Dec 08, they said I would recieve an email. called again and on 3rd call in feb 09 they said warranty raqn out in Jan 09, so what abouth the Dec. call, that they conveniently have no record of.

said I have to pay $100

I have sent my 360 back for repairs 8 times, from flashing red rings of death to screen freezing to not reading the disc to the console ruining 2 games my burning a perfect cicrle into them. I have asked for a refund, a brand new console to I earned an upgrade to an elite for having to put with their crappy product. But they keeping sending me used console back that might last 6 months if I`m luckly..

The console ruined 2 games and xbox would not replace them. 8 Times returned is very bad service!

I have purchased a total of 3 Xbox 360's, two for me and one for my brother. That totals about $1600 that I have invested into Microsoft. The first console I purchased has failed twice with the red ring of death, the one I purchased for my brother has recently failed and he will be sending it in on Friday and my second one has failed, today. I have spoke to 4 different people today and I'll I got was that I need to send it in for repair.

You would think that after buying 3 of these things that they could do something for me, send me a replacement while I wait for another one. But, no I have to wait for a replacement for up to 3 weeks. You know, its not even the 3 weeks that I am mad about (I have another one), its the fact that I have purchased three of these things and they refuse to stand behind their product or build a better one. I tried to explain this to ED at Microsoft and he asked me, what I thought the expected life of a piece of electronics was. Or the other one I got from him was that he would talk to someone and make sure that I got a good one. I have spent a lot of money with this company and this is what I get, a lot of B.S.. If Microsoft does not stand behind their product than quite producing the thing.

The only consequence is that I have wasted $1600 dollars on three consoles that have all failed.

My son purchased an xbox 360 January 2008 and by November 2008 the unit stop working we had an error code of E74, we sent it back and they fixed it for free. The unit now less than 3 months later has the same code E74 and now they want to charges us 100's of dollars to fix. These units cost $350.00 why would you spend close to $200 to repair a unit that seems to be a lemon. We spoke with xbox several times and their customer service is horrible. They can't help you and they will never pass you to a manager or someone who can make a decision.

We spent $350 dollars on a unit that only lasted 11 months and the company won't stand behind their faulty product

I bought a xbox 360 a year and 3 months ago 6 months after I bought it the xbox had to be sent in to be repaired. At christmas 2008 I spent $200 dollors on a rockband game. When my kids wnet to play it (christmas day the game would no load we took game back to store and go a replacement rockband game,it to wouldnot work so we called support from xbox they helped get it on line and working

By the end of 1/31/2009 game would not load so wife called support even support could not get game going so they (Mrs. Clair) told my wife to send the 360 in for yet repair again told wife it would cost $100. to fix my wife told them she was upset with this cost,so Mrs Clair worked it out to where we would have to pay $24.95.to cover shiping and handeling So my wife told her we would not have the money untill end of feb. beginning of march so Mrs Clair said that was ok when you get money send box in and gave my wife a refrence no#.

Well I called to pay xbox and ship out my 360 and they said they changed the rules and now the want to charge the full amount of $100. I told them about the ref.no# but they dont care.

A year and two months ago I purchased an Xbox 360, A product of Microsoft. I payed nearly $300 on the console itself and since have invested nearly $1000 in games and accessories. But now in such a short amount of time the system has failed from a manufacturing error. When an Xbox 360 experiences a system failure the reason is shown through the number of red lights lit up around the power button and the error code that appears on screen. In my case it is one red light and an error code of E74, which makes the system completely unplayable and basically useless.

The basic cause of the Xbox 360 e74 error message is overheating. Xbox 360 consoles don't have particularly brilliant cooling systems, and have quite cramped internal case layouts as well. Therefore, when heat builds up during gaming, it is unable to escape. Over time this leads to damage being done to the video scaler chip and motherboard, and eventually the e74 error develops on your Xbox 360 as a result. This is much like an error suffered in the past by many xbox 360 systems where three red lights showed indicating a general hardware failure, in that case Microsoft took responsibility and established a 3 year extended warranty program for that issue. However in the case of E74 they are refusing to take responsibility calling it rare.

After alot of research its obvious this issue isn't rare at all, the internet is flooded with desperate pleas on how to fix the dreaded E74. Numerous gaming websites are also calling the error widespread and all technical evidence points to a Microsoft Design Error. I contacted Microsoft who informed my warranty expired two months ago and that I would have to pay $100 just for them to repair there own failure, which by the way could take up to a month. When I payed $300 for this system I had a reasonable expectation that it's parts would last longer than one year. I have been ripped off, Microsoft sold me and many others a defective product that had design flaws, I payed so much money for this product in the first place and I shouldn't have to pay another 100 Bucks for it only a year later just because Microsoft messed up.

The Xbox is unplayable and they want me to pay $100 to fix something they messed up. I'm just one of the countless others having the same issue, all together Microsoft is ripping off thousand of customers.

Xbox 360 is only 14 month old. It is now worthless red flashing lights. I bought for my son for Christmas 2007

100.00 for repairs and xbox live subscription that is running out because he can't connect

sme as everybody elses xbox 360 console,it just died. ive had 3 different xbox 360 consoles and have lost count as to how many times i have sent one in for repairs and just today my console decided to break and actually ripped a complete ring around the c.d and caused the game to crack from the centre outwards. ive been in contact with microsoft head office here in ireland and had the console back from repairs in less than 2 weeks but just under 2 months later and its broken again. they sent me out 3 free games, a 120 gig hd drive and 3 years of xbox live free but still my console broke!

ive recently only came across online petition and am considering starting my own here in ireland and presenting it to microsoft. i belave microsoft know whats going on with the consoles and refuses to resolve the situation because if you do the math theres alot of money to be made from out of warrenty xbox 360's

the only damage caused has been to my wallet. ive over 25 games, wireless controllers. ive so far paid for 3 or 4 years xbox live. wireless adaptors, rechargeable batteries. custom faceplates anything you can think of that comes out for the xbox 360 i have bought and now for the next month or so all of these things are completly useless.

I bought an XBOX 360 for $300 USD and I was happy to have one. Then one year of use I got the Three Rings of Dead. Also the machine would not open the disc tray vertically. I contacted XBOX 360 support and they told me that I could ship the xbox 360 back for repair and I did. The XBOX 360 was fixed. But again one year after replacement, the xbox 360 overheats every 20 minutes of play and is unusable at all. Now my xbox is out of warranty and I am being charged $115 USD to have it fixed.

I am angry at the way Microsoft is dealing with its consumers. Why should I pay for something that was not of my doing? This hardware is the worse. My old Super Nintendo still works and its like 20 years old. My XBOX 360 is two years old and it has been broken two times with two major issues. I just feel like turning to Sony's Playstation 3.

$300 USD are gone due to XBOX 360 overheating and I'm out of Warranty. Why should I pay again only to have my XBOX brake again and be out of warranty again?

My Xbox 360 has the three red flashing lights which are a problem Xbox knows they are having with their Xbox 360. I called to get it repaired but the Microsoft agent told me I have to pay to get my Xbox 360 repaired because my warranty expired. I am very upset because Xbox knows they have a problem with their Xbox 360s but wants me to pay for a problem they knew about and yet sold to a paying customer like me.

Ok my Xbow 360 has had every red flashing ring s scince i had it. It first started with the 2 Red Flashing rings then went away when i just restarted my xbox 360. Like 6 months down the road i got the 3 Red Flashing Lights and i did the same thing and restarted my xbox 360. I also got a scratched Halo 3 disc caused my my 360 so i had to go out and buy a new Halo 3 game.

Today I turned on my 360 and was playing BattleField 2 Modern Combat and everything was fine and then all the sudden my sreen turns all funky green and strange screatching noises were coming out on my TVs speakers so i turned off my 360 and turn it back on thinking its just a glitch. Turned my 360 back on and i get 1 Flashing Red Light and a Errornuber at the bottum ( E 74).

I called support and they told me i was going to have to pay for a hardware failure which is bull because i didnt have anything to do with this failure. I take really good care of my electronics not to drop them and and i always keep my room at a cool temp. So what do i do? I hear about lawsuits for this and is ther a sight i can go to to get in on this because i cant really afoord to buy a new one and get it fixed.

I have and XBOX that i paid about $400 dollars for and cant use it due to hardware failure that they knew about. And they expect me to pay something that they caused or knew about and i cant afford to pay for the repairs.

I sent in a technical support request via their online form asking a basic operation question on the Xbox 360. They have some kind of computer program pretending to be a technical support person - the returned email starts off saying something to the effect of, We're sorry your Xbox 360 is broken - an RMA can be issued. I keep replying with details of my problem, and keep receiving the same exact response word-for-word from different people (5 so far).

I just don't have an answer to my question, and don't think I'm getting one.

my sons xbox 360 has the ever famous red ring of death

i think its awful that these are being sold when theres this known prolem. i hav spent a ton of money on things to go with this machine and now none of it can be used

on the screen pops up e74 what is that we only had about 8 months and now it will not do nothing

i can't tell if any damage unless i undo it and i don't want to do that i paid alot of money for this product for my son he has the xbox 360 elite that is very expense for me who is on a budget and now we can't fix or buy one until 2010. why did this happen and why did the manufacters let consumer know about this before.

I bought an X box 360 at $300. I have had the system for only 2 years. The xbox 360 has no experienced problems that I have found to be a replicate of the common problems many people are having. From my research I can tell that Microsoft knew about the problems with the XS box 360 but in order to save money and time they decided to make a faulty product anyways.

My warranty is up and they want me to spend $119 and ship it to them to fix it. I think this is ver un-American and outrageous. I already paid $300 for a system that the maker knew had problems. Microsoft is a billion dollar corporation and need to be held responsible for their actions. Please protect me, the consumer, in this situation.

I am a college student preparing to go to grad school beginning in the summer semester. I have one child and truly in these economic times I do not have the financial ability to spend money to get my x box 360 fixed. Please if there is anything you can do. Thankyou for your time.

ive been buying the xbox 360 games etc. Since it came out and have had numerous problems with the company and the merchandise. i could write a book, Ive had the so called ring of death a few times, another the charger for the battery got so hot it melted lucky i caught it before a fire happened another the no bumpers or something to hold the cd in place so it scratches the discs.

so as a result ive spent alot of hrs on the phone for things that shouldn't happen and money for the games and dvds that it scratches and its not like i have a couple. the company doesnt do anything to resolve the problem.

i returned my xbox 360 for repair regarding the problem they had on the console. where that 3 rings and the hard drive keep on freezing. alot of people are complaining about it and i think they have a recall. they have a site to how this console returned and fixed by microsoft. i follow what they told us to do to get it fixed. my problem is that i was charge with the shipping of my xbox. i need to get my money reimburse for the shipping payment that i did on the repair.

3 rings wont lite up and the hard drive keep on freezing

Unit has been used with all microsoft accessories, unit has not been used much. One red light is flashing error E74. I called xbox support even spoke to a supervisor he said his name is george,they werent helpfull basicaly send it in and pay the $99. They told me its a hardware problem and they cant do anything because its out of warrent i baught the unit a year and a half ago. I am furious because abviously this is a faulty unit and i shouldint be paying repairs on a faulty unit. Also i think microsoft is pulling a scam too many variants are pointing to it.

No physical damage just the error E74.

My kids turned it on, the Red Ring appeared and we've tried all the suggestions that we were given from other XBOX users with the same problem. I am planning to contact Microsoft, but I'm not to hopeful.

XBOX just does not work E47 message, ring all but one section.

I was directed to a website by a friend and was told I could get free Microsoft Points here (The currency on Xbox Live). When I went to the site it asked me for my email and password then redirected me to an Xbox website. Nothing seemed to happen so I tried it twice. The next day when I checked my bank statement there were two charges for 62.50 or two purchases of 5000 microsoft points charged.

I immeadiately called Xbox live and was told an investigation would be made. Then next day one of the charges were credited but the other remained. A week later the resolution came back from the investigation that there was no compromise of my account. I called back to speak to a supervisor and was told I would recieve a call back with in 5-10 business days. It never happend so after the time frame I called in again and went through the same procedure. This happend 5 times before I finally got a call back.

Three months after the charges were made a supervisor called me and told me the credit would not be issued because the investigation determined there was nothing wrong with my account and they weren't the ones that sent me to the website. The supervisor acknowledged that the website was a phishing website, but wouldn't not credit the money. I asked that the money be applied to my warranty or to my xbox live subscription since I use those. The supervisor declined. I told the supervisor how I spend money every year on xbox getting warranty, games, xbox live, accessories, and more. However, nothing seemed to matter... after a 10 min conversation the supervisor hung up on me.

During this period of time I was on unemployment making 764.00 a month. I have a 18 month old baby I provide for. 62.50 is nearly ten percent of my income for the month. I had to watch me expenditures very closely for that month.

messed with the 3 ring of death, i belive it's called. now the Disk Drive is not working. paid too much money for my x-box 360 be messing up constantly. Don't think I will be buying any thing else from them, or giving any good reviews to any one else about this company.

XBOX 360 just quit working. Will not work at all.

XBOX 360 failed after 13 months with E74 error. Microsoft wants $100 to repair. After reading many reviews its evident there is a design flaw in ALL Xboox 360 consoles. Microsoft should recall the units and replace them with a better designed system.

I purchased an xbox 360 game console in December of 2007. I always took good care of it. On Feb 22, 2009 my xbox displayed a general hardware error (E74). This means that my xbox is no longer functional and can only be repaired by a professional. I contacted microsoft and I was told that my warranty was expired and it would cost $100 for the repairs. I have not sent my xbox to microsoft because this product should not have broken, and I should not have to pay for their mistakes.

I initially paid $299.99 for the xbox 360 console. Repairing would cost $100 and replacement would cost another 299.99.

I have spent over $1,000 on my xbox 360 console, including games, live subscription, and other accessories. I have had 2 xbox consoles break down. After the first one broke I was charged about $150 to repair it. My money was refunded and I was told I had a Brand New system(with a new console warranty)

Here I am less than a year later with another broken console with the same problem, and now it's out of warranty. Microsoft is making millions of dollars off of this. There is even an online petition going around.I've signed it and I was number 8308! This is unbelievable.

I have about $300-$400 of games and accessories that are useless now.

I am really disappointed in What Microsoft has done to me and how I paid over 1,000 dollars worth of merchandise for my Xbox 360 and its components and games. The first time My xbox 360 fryed I was lucky because I was under warrenty and Microsoft replaced it for free, I just had to sacrifice my gaming time. Now I have two red flashing lights that indicates that the system is over heated and wont work correctly and Microsoft will not help me unless I put out another 120.00 to fix there poorly put together gaming system. I am not a rich man, and it took me 6 months to save up and purchase my 360 in the first place so it became my priority to take care of my xbox 360.

The thing that really ****** me off is that my Xbox has always been registered with Microsoft and they know who I am threw there system and this is how they threat a paying customer. Not only do I want a new Xbox, I want a new Xbox sent to me every time it fry's until they make a whole new system is created and when that system hits the market they can give me a discount for putting me threw all this heartache.

I have spent Over 1,000 Dollars on Microsoft's Xbox 360 and its merchandise. Whats the point of having Xbox live and Madden 2009 and Gears of War 2 if the system doesnt work.

My sons x-box got the red ring so I took it upon myself to write to the ceo Mr Steve Baullmer and let him know that since this was something that micrososft should take care of I don't think I should have to pay $100 to get it repaired. I explained in my lettter that my warranty just got over in Dec and that i was told by one of the representatives at microsoft that the system was not equipped to run for long periods of time. No one told me that when i bought it and that sure sounds like a defect to me, byt the manufacturer.

I took out an extended warranty and since I didn't break it and microsoft built machine that was incapable of cooling the machine when run for long periods of time they should recall the productn and fix it. After all I have only had it for one year. Its that all the realiability that microsoft is worth. Since I wrote to them I have had some lady from their headoffice call me and try to get me to sign up on line and put in for the repair but i refuse to pay for something that was already deffective from the begtinning. She promised me freee items once i sign up for the repair.

this is now a moral issue a company that big should own up to its faultsn and restore their consumers faith. I sure cna't trust microsoft anymore. Maybe they've made so much money they don't [care]. I hope someone will teach them a lesson they cannot take the public for granted and cannot put deffective products out into the market.

The physical damage we work very hard to buy things for our kids and an x-box is not the cheapest thing and neither are their games so the fact -that i have no x-box right nowand i have to spend an additional 100$ to fix xomething i didn't break is priceless.

My Xbox 360's USB inputs quit working. I shut the system off and when I tried to turn it back on it won't respond. I have looked online and this is a VERY common issue. When I contacted customer service they told me that I would have to pay around 100$ to have it repaired. My warranty expired only 2 months ago. This is absolutely unacceptable. I would expect a company like Microsoft not to profiteer off the repair of a console that has the poorest track record of all times. I just want them to repair or replace the item. I will not pay them to fix a problem that has such a staggering amount of evidence indicating a defect as this one. I went on youtube and there are A LOT of videos of people with the same problem. Microsoft should be ashamed.

I have purchased over 700 dollars worth of Xbox 360 equipment that will be rendered useless if the do not fix this console. I feel like I'm being taken advantage of. Basically if I don't pay them they won't fix it. This is shameful.

After 14 months, XBOX 360 quit working. This is the second Microsoft console, original XBOX being the first, that I had to send in for repair. It is as if Microsoft is intentionally creating defective consoles in order to reap maintenance and cost rewards.

I have experienced a wide range of emotional distress and consumer mistrust. Is there anyone working for the people?! I am tired of spending hard earned money on sub-standard products!!

i bought a xbox 360, it worked fine for a few months and then started acting up. First the 3rings of death now won't read any xbox360 game disks. Microsoft refused to fix the problems.

I paid over $500 for the game console and have purchased over $2000 in xbox360 games to play on it. Now those games are useless and i want reimbursed for the $2500 i've spent on this garbage.

When I first contaced Mr. McCullough, it was regarding modifying my xbox by adding a vga port so I may attach it to a monitor instead of the usual tv. I brought the xbox console sans controllers to his home where he does his work on February 5th, 2009 which is a Thursday. I was told it wouold be ready by Monday February 9th, 2009. It was not. On Friday, February 13, 2009 I sent an email telling him he really needs to call me due to his non-responsiveness to my leaving phone messages. I believe that I had made some sort of arrangements to come pick it up on Thursday February 12, 2009 but am unsure but I did call him to let him know I cant make it due to being sick that day. I went to his home on Saturday the 14th, 2009 to try and recover my Xbox console. He was home. I had 2 other people with me at that time as well. He could not produce my Xbox console as he said it was in pieces and might not be ready until the following Monday which would have been February 16th, 2009. On February 18th, 2009 I received an email from him telling me why he could not get back to me in a timely manner. In a follow up to that email, I sent a reply as well. His reply email was prompt and it said he would call on February 19th, 2009. I have not heard from him since. I have sent a coule of emails trying to track him down. I have also called his phone number and only gotten the voice mail which he does not respond to. All I want is my Xbox console back in working condition as I am unemployed and cannot afford to replace it on my own. Especially since he is technically responsible for it in contracting the work to modify my Xbox console. If you need any further clarification in this matter, feel free to call me and advise me how to proceed in this matter. Thank you.

As a consequence of this matter, I don't have my Xbox console. I bought one game that makes me move around and was supposed to aid me in losing weight as instructed by my doctor. I have not been able to do this and my doctor is not happy with me as I havent lost any real weight since I was told I needed to. This modification was supposed to help me with that more than trying to use the tv which isnt mine but the computer monitor is mine.

I have had to send my son's xbox 360 back 4 times and about to have to send it off again. This last time they said it was still under warranty, but I wander how much longer before it goes out and they won't try to fix it. It continues to have problems and will not work. They said if they could not fix it, they would replace it. So far, they just keep sending it back and within a couple of weeks it's broken again. I think they should have recalled it.

My son is disabled, he cannot go to school. He has to be hospital homebound schooled. So most of the time, he plays on xbox live or just the xbox itself. I have spent 1000s on games and attachments for the xbox. When it is constantly being sent in for repairs, my son is getting upset and depressed. That may sound silly, but for someone like him...its real. I am tired of my son getting upset because the xbox is broken or returned and has another problem.

I purchased a 1 year xboxlive membership $49.99. I reactivated my old gamertag HungDemon 16. It was set up as a child account to let my son use it. I can not access chat, add friends or talk to anyone during game play. I asked customer service to fix the problem and to get me a password (since the console asks for parental password to allow). They were not helpfull at all.

The person I talked to Yoyo. was not helpfull at all. I was kept over $ hours on the phone in a 24hour period, trying to solve the proble. I was by xbox to delete my gamertag HungDemon 16 and create a new one. The problem is they will not credit or transfer my mambership to the new gamertag. I just renewed it about 7days ago and still have a full 12months of membership. Again I was told by that's the way it is. I would have to pay for a new membership! I am very upset at their customer service and the thought that I would have to pay another $49.99 +tax for something I already should have.

we have an xbox360 that was purchased 14 months ago--it stopped working suddenly---black screen with white dots--you can hear sound but no picture--we called they said it was out of warranty but..they would fix it for $119.00. i think this is outragous--the machine is defective and should be replaced for free.

i cant even get a phone number to call and complain to microsoft any assistance would be appreciated

I have the XBOX360 gaming console in need of repair. This unit was working fine then we noticed a burning smell and the Red Rings of Death appeared then the unit stopped working. I called the repair center and spoke to a representative by the name of Leo. He took all my information and explained that the unit would be repaired free of charge because it was still under warranty. I would be recieving a mailing label within a few days for the shipment of the unit to their repair center. I could expect it back within a week or 2. If it could not be repaired a refurbished unit would be returned to me.

A short time after that call, he contacted me to explain that the unit would not be repaired for free, that I would have to pay $119.90 for the repair. No shipping labels would be sent to me unless I agreed and paid up front. When I asked why all of a sudden I would have to pay, he was not able to give me an answer, except that his computer upon entering the information rejected this repair. I asked to speak to a supervisor for an explanation and was told, that there was no one that I could speak to that was above him there. He gave me a number to call which turned out to be the same number I called in the first place.

I made an additional call, spoke to a different representative, had to re-explain my situation and then was told that I needed to call a different number. I was told to speak to Fredrick, at extension 4312, but no one ever answers this line. I left messages, but no one calls you back. The recording only tells you to call the main number. Each time I call this number, I get no where. I have also sent emails which only refer me to call the same number again. I have made more than the usual attempts to try and recieve an answer, only to get no where.

I have an overheated xbox 360 elite. I purchased the elite system after support told me they had fixed all the problems in the elite model.My second xbox 360. I am not the only person to have this happen to them. I just wish the federal government would recall the 360 and force microsoft to create a new console with high quality and send refunds to current owners.

Well there is unit cost one pro xbox 299.99 then i purchased the elite 499.99 then accessories etc controler's 150.00 Microsoft points for product's Totaling 1000.00 Games 3000.00 Grand total i am out 4,950.00 at least.

We are on our second xbox in 2.5 yrs. The first one's cd rom drive was defective and the machine was replaced in 12 of 2007 now the machine that was sent to us as a replacement has the same exact issue and when I called xbox tech support they told me sorry you do not have a warranty and it will cost you 119.00 to repair it or you can go online and submit the repair and it will only cost you 99.00. I told them that I was never offered an extended warranty when I received my replacemant machine, they then proceed to tell me sorry that is not our fault then went on to tell me that they really do not get defective cdrom drives in their machines and it must be the fault of us that it is damaged (the machine is hardly ever played, my husband plays it maybe once to twice a month when he gets the time). I do not know where to go from here and do not want to pay for a repair on something that is a known defect in their product.

I thought the problem was scratched disks till I researched my issue online (thank God for the internet) plus all the consumer complaints on this site, started to form a picture in my mind of MS-management and neglect.

They "case by case" them and try to wear you down with repetition and delay, sprinkled with a bit of paperwork, I'd guess 40% percent of adults who play online will manage, and probably 20% percent of the kids playing online will manage with help from parents which leaves 60% and 80% unsatisfied or floating till the warranty expires on the issues.

I have personally documented issues stemming from content to hardware problems, Microsoft's answer is to provide the customer with a work around in some instances and in others just plain ignore the problem.

Microsoft will bury its customers in paper work before they will provide you any real satisfaction.

Like the case of "the poorly designed Halo3 special edition case" if you read what the XBox site published it takes responsibility for this flaw and allows you to print out a form and for $20.00 dollars on a credit card only, have each disk damaged from the case replaced.

Lets see $80.00 for the Spec. Ed. Halo3 plus $20.00 for the replacement program fee thats $100.00 dollars, minus $100.00 for my time and effort researching the issue and finding the fix they proposed, that makes us even. Oh MS you can send a check or postal money order, I'm not that picky.

See Microsoft provided a refurbished box with different serial numbers than the first box - somebody else problem no doubt, which might explain those of you who got boxes that still didn't work when they came back - and since that data is hard coded into the content initiating box, the replacement box was denied access to my content because they didn't do all the work at MS repair facility before they sent the box back to me.

I can imagine the work around for that content crap opened a whole new mystery can of worms MS would like to keep hush hush due to the implications of allowing anyone to update their own content issues on the MS Xbox site. I don't even wanna think about that one, oh boy!

Well they finally told me via a phone call, I initiated out of desperation, that I needed to re-download all that content again to get the licenses switched to my replacement box, stupid overseas help desk...I don't have any love for you guys at all.

A policy they later fixed by providing a site customers could go to, to perform the content update themselves without having to re-download everything in many cases. (Thanx anyway MS, your trying)

I just want an extension to my warranty, a new XBox 360 that works and won't over heat under normal circumstances, and to be reimbursed for the expense of having to replace my disks that got damaged in that crap DVD drive they shipped in the 360.

One scenario is that the DVD drive is defective cause you didn't inspect it when you refurbished the machine and that left me open to getting my expensive game disks damaged so I have to pay GameStop a $3.00 freaking dollars refurbish fee every time i wanna trade a game I used in my machine in.

Well...I'm just ****** that's all, I honestly don't expect anything to be done about my continuing issues, and besides that, I kinda subscribe to all of this because I'm of the attitude that those who come before pave the way for a better future, so lets hope something is learned from all this anguish.

I do feel for that soldier dude who had to send his box to Cali to his parents to get fixed before it would come back to him on duty. I wish MS had a military program that addressed servicemen and womens issues regarding their product.

Seems like the least MS could do for our guys and gals at FPO boxes.

Like some kinda direct warranty replacement service with a no nonsense attitude toward replacing FPO addressed boxes.

I'm gonna probably go out and trade my current Xbox, with this warning right here -> buyer beware, and get a new Elite that works the way the system was supposed to in the first place.

Sorry I'm ranting to those who cared enough to read this, but you gotta understand how expensive this stuff is, most folks in the third world could eat for a couple of years off the expense of one Xbox 360 with accessories, a fact not lost on me at all times.

It should function well because its American technology, something to be proud of always.

I have sent back two X-Boxs AND received the update. This did nothing to resolve the problem with my X-Box. It skips and freezes constantly which it making it basically useless.

We spent several hours, gas and have wasted many dollars trying to get this problem resolved.

I we are waiting on a return box to repair an XBOX that is only 1 year old. we have has 5 service requests in the past 6-7 weeks and still have not rec'd the return box. No one speaks clear English when you call because the call is being routed to another country. It's one mistake after another. Wrong email, wrong serial#, etc. This is insane, we paid $350.00 for this game, customer service should be on top of this. Thank you.

I have sent my I have multiple Xbox and Xbox 360 & 360 elite failures, I own 5 broken Xboxes, and 2 Xbox 360's 1 a pro system and 1 an elite, I have sent them in multiple times to be repaired, just in the last 4 years alone with only getting into the 360's I have had tray failures, disc reading failures, hyper spinning disc tray, three red rings, melting back power plug, controller plugs failing to work, corruption of all data on save files, loss of paid for xbox live add-ons, damage to my controllers thru attaching to console,

I have had the problem one at a time or in multipuls of problems, lied to about my service, lied to about my warranty, lied to on how to update warranty, lied to about how to recieve my Xbox live merchandise back, lied to about the need to delete all information on hard drive, lied to on status of the return of my system being fixed, lied to about my Xbox live merchandise and when it will be returned to my account, lied to about my status being moved to different priorities, to be fixed or helped or called back, name it they have done it, I am about to send in my console to have it fixed and was hung up on,

this time I would like to get a lawyers adives on how to start building a case and what to do! I have had it with this company getting away with this, and they need to make it right, no one does bussiness like this, and if they did they would have been stopped and forced to recall and fix them all in a hurry, please I have saved all my reference numbers for this and I have alot of proof already just want to secure my case with good advise

major losses in money, time, friendships, lost products paid for, damaged property, mental suffering, loss of self esteem, break-up, fire damage, mental break-downs, destroyed property, and most of all loss of faith in humanity as a whole

I have invested over $3000 in games and accessories for my son xbox360. This weekend I purchased a prepaid subscription card because I did not know you have to pay to play your own games online. It said NO CREDIT CARD REQUIRED. I was unable to connect my son online through his console because it said I needed credit card information so I called the xbox hotline and was told to register on a computer so I did, I was still unable to connect my son online because his console said to enter credit card information.

I called the hotline again this time I was told that a note was recieved that some ask for the info for security purposes. Xbox360 LIVE is rip off. Why do you have to verify credit card info.(I dont have a credit card) if you have purchased a pre-paid subscription card from a licensed GameStop?

Stress and mental anguish. Financial issues becauses I have spent over $3000 since Christmas on xbox360 alone. My son is a good student principal honor roll.

We sent our Xbox back for repairs on the warranty because of the over heating problems. They refused to look at it because they say it was tampered with, they had photos of tool marks and they say the microsoft security seal had been peeled. They refused to budge on this or offer any suggestions of any sort to obtain repairs at our cost. Basically telling us to buy a new one. I wrote a letter to the company and have never received anything back to date. and this was in August of 2008 that we were dealing with this issues.

The Xbox continues to shut down for lenghthy periods and with no options to repair same we are out the $400 we paid for this system at the time.

I am in the United States Military stioned overseas in South Korea. I am on my second Xbox having to send the first one back. The issue is XBox will not pay for my shipping to send my Xbox 360, which is under warranty, back to the U.S. for service. My Xbox 360 has the 3 rings of Death and it can only be fixed in the U.S. They said it is their policy not to pay for shipping to an APO address. There are many military members who are in the military and XBox 360's are known not to stay Healthy very long. They will not even send an empty box here so I can send it back in the proper repair box.

The economic damage is I have to pay out of my pocket to send my XBox to my parents house in California. My parents then wait for the box to come from Xbox then they send it in. Once it is fixed it is returned to my parents house then they pay out of pocket to send it back to me. So I am paying about $40 dollars to fix something that is under warranty just because I am in the U.S. Military stationed overseas.

They sold a defective xbox to me. I sent it off to have it fixed. They sent back another broken one. Now that I need to send this one off too, it's past the 1 year man. warranty. They want 100.00 dollars to repair a machine they didn't fix in the first place. They are ripping off the consumer. It has to be stopped.

They sold a defective xbox to me. I sent it off to have it fixed. They sent back another broken one. Now that I need to send this one off too, it's past the 1 year man. warranty. They want 100.00 dollars to repair a machine they didn't fix in the first place. They are ripping off the consumer. It has to be stopped.

I have an XBox 360 that has been sent back now 5 times due to the ring of death.Each time they are willing to send another (refurbished) but still end up with junk.The last one had destroyed many of my childrens games and was told I would be compensated for this and the only thing I got from this was someone from xbox emailing me telling they have tried calling my home and the # is disconnected,which it is not..I have tried to call this woman Rachelle and email several times with no response except lies..I have left home number cell numbers for myself and husband,which all work for everyone else that calls..I am very aggrivated with the money spent for something that doesnt work 1/2 the time and destroys discs and they are not doing there part to fix this problem.$60. games are destroyed and they claim they dont know why..Cyndi

This has left my children with no game to play several times.Money spent for nothing and has destroyed to many games to list at the cost of $49-$69.00 dollars

I have had an xbox 360 since they have first came out and I am on my 4th refurbished xbox 360. I have had it repaired for the ring of death twice, not reading disk once and this occured on Feb.9th is when the last one was received back from "repair" and within the last couple of days I am now in another repair today is 02/17/2009 and I am again sending my "like new" 360 back for repair again! I am very disappointed with the quality of product and I have asked to have them replace my xbox with a brand new one but they say they " can't make any promises and that is at the service center discretion" I also asked for a number where I could talk to someone there since they are the onces who apparently are maing all the descisions " sorry we have no direct line to the service center but I will put your request in the notes" yeah right nothing is going to happen and again I will get my "like no" 360 that will to break and I will be doing this forever!

what can we do to fix this problem, I invested at least 20 phone calls, oh did I forgert to mention the first time this occured my nba game was stuck in the console so I was advised to send it in and put a large note on the console so they could return it, since if you tamper with the xbox the repair is not allowed so I did what was advised by their employee and suprise 10 phone calls later no game, instead they send me a loose disc football game from the year before which I advised them I already own and it was a basketabll game I am out! submitted claim with Better Businees Burea and nothing it was close because they felt they solved the problem and I was being difficult! I am at a loss and would love some kind of idea on where to go from here! At least a $1500.00 between accesories repair costs, games etc!

I am very disappointed in the xbox360. I got the dreaded three rings before last Christmas, so I sent in my console. I it got back the first week in January and within three days I got three rings again. I sent my console back in again and I got it back on February tenth. Once again I got three rings on February 14th and I have to send it again. I'm very frustrated with this situation. I've talked to other xbox360 owners that have gone through this problem before, and they have suggested to me that I buy another xbox360 console. My response to that suggestion is that is crazy! You mean to tell me that I have to buy two xbox360 consoles to do the work of one?

I have a friend that I recommended that he buy a xbox360 for his family for Christmas. He bought an elite brand new one from Best Buy and it had three rings. He took it back and got another new elite, and it had three rings as well. Now I'm sorry for suggesting it to my friend, so that is example of why buying a new xbox360 will not get me out of this situation. I was life long Playstation owner, I switched over a year ago because I thought that Microsoft was the future of gaming.

Now I believe that I will switch back to Playstation due to Microsoft's inability to build and sell a quality product to it's consumers, and I will tell everyone I know online and in real life to do the same. This is a very sad day for me because investing in you product was a waste of my time and money, which I'm in short supply of both of these commodities in my life right now.

micrsoft has admitted that the first version of xboxes were defective but still keep them in the stores. I have returned my sons xbox back three times. Now microsoft did replace them but still has problems. now they want 100.00 dollars to fix it. I have spent nearly 2000 dollars on games and accesaries and can not use them. i feel that microsoft has taken consumers to the bank.

the game console was 400.00 20 games @ $64 each. accessaries. and the broken hearts of chidren.

Xbox 360 scratched my DVD game the force unleased and was in the same spot it all ways had been since i purchased it on 9-7-07. and the game was playing i asked my son to exit out of his profile and then we heard a seeking sound from the DVD rom and then got an error msg on screen, then i asked my son to go check the DVD and the DVD had a massive round scratch on the inside. at no time had the Console even been moved since the day i purchased it. this was scratched on its own in front of me and my son sitting 12ft away on the Sofa. when this happened. Shocked and quite ticked off. the rep from MS said tuff luck call lucas arts, i said NO. then got supervisor. said we cant help you sorry.

i've sent in a 360 x-box console to be repaired. it never worked from the time i bought it. i sent it off 12/2/2008. i still have not recieved it. i've talked with a dozen people. they sent back my hard drive to it and even sent me a gift for my time. yet no console. i keep getting a run around. could you help. thanks

[2007] Christmas my 9 yr old son got an xbox 360. He was over joyed all he asked for! 3 months later ring of death! Call up xbox YES there gonna fix it! I have the 1 year warranty which really isnt 1 years its 10 months you have to call them and send copy of receipt! so there fix time is nearly a month! I felt like microsoft could use more money and bought another piece of junk that would break as well with in 2 months and this one was the halo special editon xbox 360. AGAIN they fixed it took nearly a month

i did not learn my lesson from first 2 times i this time went out and bought the most expensive one the ELITE! xbox gamers has told me with new updates and every thing that has happened with microsoft I was getting my money worth if I bought the elite. well i didnt. i had it 5 months and it broke 3 supervisors xbox and microsoft. no one is willing to help me. here i have given them the benefit of the doubt. every time my xbox broke i bought new ones thinking they were gonna fix these issues. now this ELITE IS MY XBOX

i dont want a REFURB. i wanted a new one. money back some thing saying that they understand where im comming from! so get this my elite now is being sent back and my sons first xbox has ring of death again. i have 4 XBOX IN MY HOUSE 2 LIVE CAM 8 CONTROLLERS 32 GAMES 3 MESSENGER KITS 6 HEAD SETS 3 TURTLEBEACH HEADSETS. I AM A LOYAL COSTUMER. SOME THING HAS TO BE DONE RIGHT!

i nearly had a hundread friends on my list and when i sent a message to all friends asking them to send me a message back telling me if they've had xbox repaired im telling you all replied back yes but 3. how can that be but a defective item on market. yes reapir it for us in a certain time frame but with used parts so it happens again out of that time frame. so where right back to where we started from no money and no gameconsole

My xbox has broken three times within one year and twice within one week. After repeatedly calling Xbox customer support to try to get a new xbox I was denied and had to wait three days to receive a notice my xbox was fixed. I have lost over three months of gaming my games and console are useless and I would like a refund.

My xbox 360 elite was less than 90 days old and it started flipping in and out on the graphics. It also overheats. When I called Microsoft they said to mail it back for repair. I asked if I was guaranteed to get my same console back and I was told by 3 phone operaters that they send you back a refurbished system. I was irate because I just spent 399 dollars on a new system and they're going to send me back a refurbished box. I think customers should be aware of this. I think its dead wrong.

I still own the faulty box which is getting worse because I refuse to accept someone else's box that was reburbished. Customers need to know about this. This is the truth.

ive had two brand new xbox 360 consoles fail within the last 2 years. both with the rrod problem. ive never had this kind of issue with anything ive owned in my entire life. Insane!!

have spent 120 dollars in replacement plans alone, not to mention the money lost on dowloadable content and xbox live fees. have over 300 dollars worth of games that are worthless without a working console

ive only had it for 1 year

we pay almost $1,000 for xbox 360 then $60.00 per game and these systems overheat or damage the games and quit working altogether and microsoft profits off of our misfortunes. highway robbery.

in times like these people want good quality products not to be ripped off financially putting so much more money into their investments for something that is microsofts mess up not right i hope they replace every xbox made serves them right

I bought an XBOX 360 in July 2008, In Jan 2009 I got the red ring of death. When I called XBOX support, I was told only to send in my power supply unit at my own expense, which is very strange since I was told that this power supply unit is an accessory and XBOX does not pay for shipping, yet the funny thing is that the power supply unit came with the XBOX 360, so how could a company make a product and then claim they are not responsible for shipping?

I am switching to a PS3 as that console seems to have better customer service and better support! At my expense via courier 50.00 to send a 3 lb item.

Purchase the xbox and the three rings of death showed up. Called the company explaining what the problem was. Spoke with two different customer service reperensentatives at XBOX. One says since my son changed the face plate that is consideredtampered with and the company will not fix it. Called back and the second personnel says no just because the face plate was changed does not mean it was tamered with. Because I felt this is incorrect due to tampering means he actually went inside the console and tried to fix it himself,which he did not becasue there is a special tool required to remove the cover.

Called the superivsor and he says he will have the technical tema send him the pictures they supposedly taken of the console which casue them to not fiv it. But get this, xbox sent my son an email saying his console was fixed and was on it's way back to him. It came back unfixed with a note attached to it saying it was considered tampered with by xbox. Asked if we would be called regarding the pictures and the supervisor said no. It's all their decisions.

I purchased an XBox 360 and sent to fix 3 times because of the 3 red rings. They said it was a hardware issue and all they could do is send for the console and repair it. It is unfair that they sold defective consoles and not to mention they are not cheap! Customer service is horrible and can not understand them. We should have been sent a brand new console since its there error. I am in the process of buying a playstation 3 and selling all my xbox360 items to gamestop and filing complaints to everyone i can.

I contacted microsoft and they said it could be repaired for $100. I feel they should repair the console for free as it is a manufacuting defect.

The XBOX repair service process is a bait and switch operation. Although promised that there would be NO charge for repairs, my credit card was in fact charged. Upon dealing with their frustrating overseas customer service I was told they would NOT reverse the charge.

I purchased an XBOX 360 console three years ago and after about fourteen months it malfunctioned. I was charged one hundred dollars for the repairs. A little over a year later it malfunctioned again, this time the particular problem was known to the company and they fixed it for free. A third time the console malfunctioned, I sent it in and it was returned in non-working order. After returning it again and receiving a new model, it has again stopped functioning properly.

I have paid one hundred dollars to fix a piece of merchandise that was doomed to fail before I even bought it. If a piece of electronics with 120 volts coursing through it cannot operate properly, the way it is designed, how am I to trust that it will not cause fires, explosions, physical damage, etc. This is a well documented issue and I only hope you are able to bring this to light and expose Microsoft for what they really are. As an American institution they should uphold a higher standard than is currently adhered to.

I purchased an xbox 360 in august of 2008 7 weeks later after the returb=n policy expired (which is only 30 days) I contacted Microsoft for a repair to the defected one i bought. Microsoft sent me a replacment 2 weeks later which was used and refurbished. Its January of 2009 and this one has the same issue.they wont help me in this matter

I am out of $400.00 dollars and a game console

My X-box, which is just over a year old, is not showing a video picture. It appears that the video card is bad. Microsoft is saying that it needs to be repaired, but it is out of warranty. I have to pay for their shoddy product.

I've read numerous complaints regarding the xbox 360 and the three rings of death. This site alone, has pages and pages of complaints re: this system. At what point does microsoft do a mass recall to ensure everyone is made whole. These systems are NOT cheap, and at times can be costly to repair - only to get them back and within a few months - they die again! Really??? There has got to be something out there for all of us to be able to MAKE Microsoft do something about this! If any of you have found that avenue, please post it! I can not afford to have the system fixed through the traditional method - pay shipping, pay microsoft, etc.. then repeat the process in a few months. Will probably pay the $12-$15 dollars for the repair kit and cross my fingers! Signed... Very Frustrated!

My husband purchased a video game which after 1 use of playing, somehow ended up with an odd scratch that encompassed the entire disc. The XBOX 360 console sits on its side, not flat. We took the game back to GameStop where it was purchased and was told that we could not get a new game in its place for it is our fault the game is ruined. Why we asked??!! We were informed that the console is not meant to be on its side and in turn, the disc wobbled during play and ruined it so we were told after the fact to place the console flat. Our PS2 has been on its side for years and no trouble. Nowhere in the XBOX manual does it say NOT to keep console on its side. Needless to say, upon speaking with XBOX folks, we are out $60 for our game and no one will do anything about it. Even XBOX had nothing to say about their console ruining games due to its being on its side. Not happy at all!

Out $60 for Tiger Woods PGA 08

My son's x-box 360 is not working and has started to fail within 6 months of purchase. I have tried to call Microsoft numerous times and also wrote a letter directly to an administrator at Microsoft, but no one responded.

The system does not work so it was a waste of $400.00

i bout a xbox 360 that was bad. i sent it in to microsoft. they sent me another one that was bad. i called them and now they want to charge me one hundred dollars to repair the defective xbox360 they sent me after i oringinally spent 500 dollars purchasing the first one. its a rip off and im fed up with this getting over people who spend there hard earn money for this product and dont get there moneys worth

I bought this XBox 360 system a little over a year ago for my son for Christmas. I paid $400 for it new. This weekend he was playing it and it just shut down and will not power back on. A friend brought over his power cord and it still wont power on. There is no sign of any physical damage. Microsoft needs to replace these defective items. They are too expensive just to run to the store to replace.

I have had 3 b box 360's that jave defected and ruined many games. My last x box 360 has now defected and I believe microsoft should recall this item.

I was watching my kids playong a game when all of a sudden the X Box opened up. . I took the game out and it had a deep scratch. I had bought the game and the X Box for Christmas.It was a 60.00 game and it was the only one they had. I am afraid to buy another game because it may do the ame thing.

This is the second xbox 360 whose disc drive burned before a year my second one slightly longer than a year (1 year 21 days)abd now they expect me to pay a 100 dollars beacuse their product is defective.

I paid 400 dollars for my xbox 360 and they cant make a product that lasts more than a year. Im a full time student and enjoy playing my xbox after a hard week. Im submitting this beacuse i feel they should fix it and could not find a way to file a complaint to microsoft.

i had my xbox 360 broken 3 time, and had it sent backto get fixed and everytime they promise it won't brake down, but it did. I talked to about five different supervisor, they couldn't help me about this pesting problem. i paid to much money for this system. I know that microsoft come out with a new motherboard so the system won't have frequent brake down,

i believe that after the third time of having to send the system back for repair (3 week) that i should be obligated to recieve a new xbox 360 with the new motherboard called java. I'm very tired of calling their support team for getting know help at all just getting run arounds , waiting on hold for 30 minute long,and sometimes longer, i'm really loosing my paitent with microsoft , I'm pretty sure i'm not the first to complain about this, would someone please help me? Thankyou

everytime i send out my xbox 360 for repairs i comes back working then after a couple of months it brakes down again.

This unit scatches a ring around the CD! We had though that it was because of something we had done (move or jolted). But to our surprise it has happened over 10 times to brand new CD games when the units was placed on a level place and not moved at all. I bought the special addition Halo version unit and do not understand why this keeps happening! I read a few articles today that this has been happening & they (Microsoft) was aware of the problem. Can I get them to fix this problem?

I have lose many brand new CD games due to this lack of proper built product! I have had to buy the games over and over because of this! The gaming store said there is no way to get this ring off the CD's.

I purchased a brand new xbox 360 from our local walmart sore here in prattville, alabama. my children purchased several hundred dollars worth of games for this machine, they then purchased an Guitar hero world tour game after christmas this year 2008. the game failed to last two nights before the symbles began to fail $189.99 during regular use of the game so we returned the Guitar hero world tour to the store and they gave us a full refund for the guitar hero, but then when the kids tried to play a different game in the xbox 360. they said the game then had the red ring of death,

well I looked at the machine and sure as they had said the ring had a red ring around the round start button, little did i know that this was a popular name for the problem after calling the game stop store here in prattville. I then noticed a dark brownish smoke stain on the air holes in the back of the machine that covered the back of the xbox, letting me know the machine had came very close to starting a fire that could have cost us our lives in our mobile home.

we know are stuck with several thousand dollars worth of games and a broken xbox 360 that cost $399.99. the drum set was defective as well the right symble was not working either after about an hours worth of playing time. the yellow color quit first then the green drum quit as well, now I'm out a pile of money because each game cost me 60& 70 dollars but I also live 20 miles from walmart and I,ve made numerous trips and have numerous witness to that fact two of them work there at walmart not to speak of the many recepits for the games and machine.

I just want my money or the merchandise replaced costing much money we have spent on games and fuel to buy this stuff. what makes this even worse is the amount of people that are complaining and microsoft has made no attempt to recall the products

We have had to get 5 new xbox consoles in the past year. Twice due to rings of death and 3 times becuase the ethernet port didn't work. We just yesterday exchanged our xbox for the 5th time and when we got it home and tried Xbox live, it didn't work. No one at Xbox customer support could or would help.

We are tired of taking our time to repair their problems and when we asked for 2 months of LIVE credited to our account, they refused. Even a supervisor refused any sort of compensation. One rep. even hung up on us. We are truly disappointed in their product and even more so with the utter lack of respect and customer service. I am sure Bill Gates wouldn't appreciate knowing his company was so unbelievably rude and disrespectful.

We have had to take our XBox back to Best Buy 5 times to get a new console. It takes our time, effort and gas to do so. And, we are paying for Xbox live monthly and not being able to use it.

I own three Xbox 360s, the first stopped working in 16 months, I decided to purchase a new one instead of pay $100 for repairs. The second one is 14 months old and working fine (knock on wood). When we started fighting over who could play it, I bought a 360 Elite and handed down the second one to my ten year old. The Elite stopped working in 21 days and is now being shipped off for warranty repairs.

I will be without the unit of four to six weeks. I own PS2, WII, PS3, Game Cube, and Nintendo 64; I've never had a problem with these units much older than the 360's. What's with the quality of these units?

We bought an x-box for my 6 yr old for christmas in 2006. 1 yr later we had to return it because of the red light of DEATH! X-Box did not charge of because we were in our warranty period. In December 2007, the red light was back on again (1 yr after they repaired it). We contacted x-box and they told us that our warranty ran out in May 2007 and that we had to pay $94.00. This is a problem on their end. This red eye of DEATH happened twice in a 2 yr spand and now we have to pay their mess up! Very Angree

I was playing my xbox 360 today which I have had for under one year. While playing my xbox 360 it went out and was showing three red rings. I did get an extended warranty but what if this problem exists when I get another xbox 360.

I now have to take the system back to Target where I purchased my xbox 360. I do not want to be out of close to $600.00 which was what I initially paid for the item. I am frustrated because I have never had a problem with a game system until now. I do not feel that consumers should pay for the ongoing problems that microsoft is having.

I purchased an XBOX 360. After returning it to Microsoft two times for the same faulty issue, on the third time they returned to me a refurbished console (which I protested). The refurbished console has the same faulty issue. After contacting "customer" service, fourth time, I spoke with Sam and asked very politely and professionally about receiving a new console, which I dont think is absurd (fourth time! same issue, even with a refurbished console). My intelligence was insulted when "Sam" asked several questions like "can you plug your console into a friends outlet?" I then asked If could speak with the head of customer service or at least have my information given to them for a call back. The answer was they do not accept calls and I was finally "hung up" on! If my circumstance of 4 faulty xbox 360 consoles does not warrant an audience with the head of customer service, then I assume faulty electronics is everyday business for XBOX/MICROSOFT.

i purchased my xbox 2 years ago, within months it had to be sent back because of faults. the product was purchased in november and just months later when i phoned xbox (infamous) customer support i was informed that i had an older model that was likely to have faults. so when did this new model get released with no faults i asked? 6 months ago was the reply.

so why on earth had i been able to buy an xbox, that knowingly had faults by the manufacturer, 3 months after the issue of new consoles? now to cut a long story short my box has been for repair 3 times since i owned it. why should i have to pay to have a product repaired that never functioned properly in the first place?

i have spent well in excess of 2000 pounds on xbox products(and i have a game reward card to prove it) and feel ripped off that i only have 2 choices about my faulty console. 1. pay 60 pounds to have it repaired(the same repair ive had 3 times for free that never worked) and if it is unrepairable i will get a replacement console. or 2. purchase a new updated console (the 1 i thought and should have been given for my money) for 129.99.

I purchased a 20GB HDD upgrade w/3 month subscription of xbox live, a promotion on xbox.com. When the HardDrive arrived there was no 3 month subscription card. I called xbox customer support and was told the issue is being 'escalated' and to expect a call back in 3-5 buisness days.Well that was 5 phone calls ago, and each time i was told the same thing. I use to think once you pay for something you would actually recieve it, so i guess Microsoft technicnally stole from me.

My fifth call was today, I really don't expect a call back and I'm so mad I don't know what to do with myself. They can't keep treating people like this, I was told by Norman (badge ID# BJR6) he was as high up as it goes, and i would just have to wait. If anyone has a REAL contact other than 1-800- please let me know, I don't like getting robbed with nothing to do about it.

My kids recieved an X Box 360 for their birthday, August 2008, its not January 2009 and its no longer working.

I purchased a Halo 3 Edition wireless headset that worked for my brother for no more than two weeks, after finding out that it might be possible to get a replacement I tried their help line. Understandably because I can't find the recepit there wasn't much they were willing to do espeically if it is after the 3 months. However, I was informed that even if I do find the receipt I need to have borrow the serial number of my brother's or roommate's xbox 360 because they make it clear they can't/won't submit a request to repair or replace an accessory without a serial number for an Xbox which is ridiculous.

We purchased several games for my sons xbox 360. 2 of his brand new games from christmas have been ruined due to a scratch in a ring all around the entire game. They say they will not do anything for the console unless I pay for it to be fixed. And she had the nerve to tell me that the game scratched itself and I should call the maker of the game. Unless there is a ghost living in the game console..That was the stupidest remark I've heard yet!! In other words, they will not do anything. All the money we have spent on this product and it's crap.

I've been given 3 reference numbers, 3 different stories from agents at xbox. Several hours of phone time, and $180 worth of games ruined.

I purchased they x-box 360 for my kids and sure enough I had to send the console for repair because the game got stuck in the disk tray, I was on the phone with there customer service department to see if we can manualy take the game out, but no luck, after a couple of week's they gave us back a new console, I asked about the game that was stuck in the old one and told me that there policy is they do not ship the console with the game. Tje game will come seperalty, they confirmed that the game was there after waiting weeks for out game, I called again to see what's taking so long and to my surprise they told me that there was no game in the console.

Imagine my anger, One of the many supervisors that I spoke to pretty ,much said that there is nothing they can do. They told me that they would send me someother game for my troubles, My children want there game back pretty simple. At this point no one there or at Microsoft head office will help.

This is the second time in 1 1/2 years that I had to send my son's xbox in for repair. This is ridiculous. Had to call them last night because of the rings of death, now i have to wait for the box to send it back and wait another month to get the console back. Something needs to be done about this. They need to put a fire under the repair tech's or hire people that actually know how to fix the problem. I was told the first time when you get your new console you will not have any more problems with the rings of death because they were installing new devices to prevent it, now here I am again 1 year later with the same problem. So much for results.

I received an xbox 360 last x-mas, have been playing it for a year and two weeks and wouldnt you know it dies. E 74. Two weeks after the warranty expires and Im not eligable for an extended warranty? Why do I have to pay 150$ more? Microsoft should be held responsible for all of these faulty 360's.

I purchased an xbox 360, which proceeded to break after 7 months. Microsoft repaired the unit for free. It then broke with the same problem. 5 months later. Because it was 10 days beyond the warranty, they refused to fix it.

Basically, the item I purchased no longer functions properly. This is a loss of nearly $500 in murchandise.

My xbox has been broken three times in one year. It's always under warranty of course. I've yet to speak to anyone from the U.S. or someone without an accent that I can understand without have to as them to repeat themselves. Microsoft has had the last xbox since December 18th (actual received date) and still has no time schedule to have the unit sent back to us.

We have lost time on our xbox live accounts due to down time. Also, I do not want the same unit as it has broken three times and must be a lemon. I would like my money back or a new unit and credit of the months of lost (but paid) xbox live time. Thanks.

Bought xbox 360 and Has had to send it back twice since owning the 400.00 item. We were told that the Xbox had was is known to the public as the Red Rings of Death. Xbox 360 even admits to us about having this defect but continues to sell this product knowing it has this problem.So they continue to break kids hearts as the Xbox get sent back to some support place where its like calling your health insurance you get a different person every time and their is a couple dozen supervisors none of which will give either there last name or employee #. When you call back no one has record of you calling the other 10 times. PLEASE HELP

my box 360 has had to be sent for rpairs twice within a a years time. When we got it back the second time the power cord to the cosole melted.

A week after my warranty has expired, I get the three ring of lights

The game is my son's now I have to pay microsoft 90.00 to fix it

Microsoft knowingly sold xbox 360's with a design defect. They should be tried for fraudulant activities and negligence to the public.

I have purchased 2 xbox 360's and feel that Microsoft should reimburse me for a product that is defective.

Our xbox live account was charged $62.50 on two separate occassions by an unauthorized use by our mentally retarded son. He was playing a game and somehow got into our other son's account. We were not aware of this until we saw a charge on our credit card. We have had many calls and unsucceful resolutions to Xbox live customers since approximately 12/11/08. I have had numerous calls and reference numbers in trying to speak with a supervisor to explain that these charges were in error and would they please credit our account. We were told we had to take this up with our credit card company.

We have blocked authorization for this credit card to be used so that no further errors take place. We have asked that someone with authority speak with us to take care of this problem. We are not trying to take advantage of Microsoft xbox. We have a problem with a son who has a disabiltiy and we have made the necessary steps to insure this doesn't happen again by blocking the card. We have asked for an immediate refund to our account. They mentioned that we could have refund points which we don't want. This has taken up so much more time than is neccessary. There should be a representative that you can speak to with some immediate resolution. THIS HAS BEEN and unreasonable waist of my time. It is the principle that when an honest error has been made, by a disabled person that we can not get a refund without having to go through hoops.

$125.00

I purchased an Xbox and Rock Band Game for Christmas for my kids. The cost, approx $400. The XBox, is defective and scratches the Rock Band CD until it's unreadable; if you don't lay it down flat. Microsoft admitted this is a defect with the Xbox, when I called them. The choices that they are giving consumers is to pay for a replacement CD for an additional $20 or return the whole Xbox that the kids got for Christams 5 days ago, and wait 4-5 weeks for a return...maybe. Do you know what this does to a 7 and 10 year old?

Finally they put the blame off to their afffiliate, that makes the CD; MTV Games to try to get a free replacement from them. They didn't even have a phone number to refer for them, this is one of the biggest games made for Xbox and they don't have a phone number to refer. I was so frustrated by the time I hung up with them. I have been on hold for one of their customer service rep's at MTV games for more than 30 minutes, who knows if they will even answer the phone, nevermind replace it, because this is an XBox's fault.

The options that they offer consumers is not fair and something should be done about it. They should offer to replace the game for free and put include instructions to only lay the Xbox game done flat, or send you a return replacement on their defective Xbox's. I am a single mom and have saved for 4 months for Christmas gifts for my children. Being told too bad by Microsoft when you call them for support is simply absurd. Bill Gates should be ashamed of himself for not being honest to the consumers that made him a Billionaire.

With the holiday season approaching fast, deals being so affordable, and since I had a little extra money I thought that it would be nice to go out and by my little cousin a Microsoft Xbox 360, (Christmas Gift). I purchased the item on the day of November 19, 2008, which cost $248.96. I bought the item early simply because I knew the store would be to compact and out of supplies in about a week.

Upon buying the product at the store the employees never told me anything about the product such as the return policy, the system I was purchasing was refurbished, and that I could not exchange it for money at the end. They were even to careless to not mention the product had no warranty. Then I went home, wrapped the gift, and waited until Christmas day appeared. December 26, 2008, the day after Christmas we opened up the console to only find that it was having technical problems and it ordered us to call Xbox support team.

Just after 2 hours of using the product; The Xbox support team told us to take back the product because it has already been used and abused. It did not make any since to me because I thought the product was still new at the time and that if it was refurbished the store could at least notify the customers of what the products history was, because I would never buy a refurbished Xbox 360 for $248.96.

I called the store and spoke to the manager about the defects of the system and she told me to come in and that i could get a full refund of the product. I took the product back to the store with a receipt and the manager told me that since I had bought the product a week too early I could not get a refund of the defective refurbished Xbox 360. But I also mentioned that the store never told me about the return policy at all and she said that it is the customers responsibility to find out on their own time. I just could not understand why the store screwed me over. And the bad thing about it was I was left with a broken product that had no warranty for the sum amount of 248.96. It just was not fair because again when I bought the system I did not know it was broken, it had no warranty, and about the return policy.

I bought a Xbox 360 in Dec 2007, it has been back to Microsoft 3 times and went in again today for the 4th time. I have been told it will be repaired - yet again as it had the rings of fire problem, (this is the second time this has happened) the first twice it went away it came back with a different problem. I want a replacement with a longer warranty - I have spent hundreds of dollars on games - and the Xbox has ruined several of these - but the shop wont replace them as damaged discs are the customers problem - we cant prove that the box damaged them. The discs have a perfect round mark all around the edge which stops them from working - which I now know to be a regular problem with Xboxes. Please could someone sort out this problem with Microsoft - they are a multi billion dollar company - I'll never buy any of their products again I am so disappointed - as is my 13 yr old son who waited excitedly for his new games this xmas - just for the Xbox to break down yet again.

Have had XBox 360 for one yr. and have returned it twice for repairs. It has spent over 2 months at repair in Mesquite TX and that is 2 months my children could not use it. Last time it was returned not repaired and they claim it was tampered with so they don't have to repair it.

I am a single mother of three and purchased this as a gift for my now 17yr old son in October 2007 for $360 and it is now useless. Games are $50 each, not easy to buy on one income.

Bought an Xbox for my kids for xmas and we got the red rings of death 3 days later. The customer service rep sounded like a trained robot reading from a script. I am now waiting on a shipping label to send the Xbox to Texas and they'll be another 2-3 week wait (so I'm told) for it to be returned. After spending over $500 on their products for xmas, this is beyond absurd. Where's the recall?????

I emailed the ebay guy and he only asked if I had a warranty sticker.

I then called Microsoft. They told me that it would be an additional
$99 to get it repaired because the registration had to be changed over to my name AND because the warranty ran out.
I cannot believe that I have to bite the bullet
on this one. My son had less than an hour of play time for a gift he has been waiting 3 years for, and I am already out $200 and microsoft is asking for $100 more.
If possible really try and steer your children's wishes towards a Ps3 or Wii.

I cannot believe Microsoft is able to get away with this.

My child had been waiting for 3 years for this gift. I was finally able to save up enough to get this for him and he was completely devasted on Christmas and will be for time to come as $100 after Christmas is no joke.

Since I bought the xbox from an online 3rd party, we have to send it back for repair, and of course pay a 20 dollar fee to replace the ruined disk.

This is absolutely unacceptable, but of course Xbox and microsoft know that since we are already 350 dollars into it, we will pay the 20 to get a new game.
This will be our last Xbox purchase in our family, we are already saving money for the PS3 next year.

Xbox sucks!!!!!!!

We have a ruined xbox disk, and a ruined christmas. My family who is in the process of moving to Germany because we are in the military will suffer because the purpose of getting the xbox for christmas was to have it until our household goods come from the states, and now they dont have it.

what a horrible christmas, thanks to Microsoft and Xbox.

I bought a Xbox bundle for Christmas that was missing a game. I called and they said since it was passed 21 days, they wouldn't do anything about it. Their policy is only for returns, not incomplete orders. When I stated it wasn't in their policy and I was only 3 days over 21 days and I got this for Christmas, the overseas customer service told me he couldn't do anything about it and HUNG UP ON ME.

My son is out a gift and I am out the money for the game.

My xbox needed repairs, i believe this is a common issue with xbox. i sent to the xbox in to repaired as instructed. it was repaired and shipped back however i never received it. i was informed by UPS that they may have lost the package and that microsoft needs to file a claim to locate the package(xbox). i have contacted xbox(microsoft) by phone and email for 3 weeks now and cannot get anyone to assist me with this issue. each phone call with xbox is 45 to 90 minutes, the customer service reps do not know how to assist me. i need a resolution

I purchased and XBOX 360 2 years ago, and have had trouble every since. I have sent it in for repairs twice and this last timme was about a month and a half ago my son has been able to play it for about a month. We purchased new games and acessories for this Christmas 2008 he played it until around 3:00 p.m. and it was dead again!

I'm sick of contacting XBOX the only thing they do is give you the run around, tell you that your warranty has ended, Have the nerve to ask for money to repair something that THEY KNOW IS DEFECTIVE And if you cave in to any of this...as I have numerous times before, due to the fact of a very unhappy 13 year old. They send you the same defective console back repaired enough to work for a month or two, and then you are forced to re-enter the same vicious defective cycle once again. I'm a single working mother who has ONE income and @ $12.00 and hour you try and get the most for your money and try and get something your child can have for years to enjoy (especially @ the price of the games and accessories).

Having Christmas after Christmas ruined is HUGE when it comes to a 12-13 year old child. Not to mention how it has strapped me financially, I would not be mad IF IT WORKED! I save that money all year to be able to give my son something that he wants for Christmas-Birthday's etc.

My son just received an Xbox for his Christmas gift. After less than two(2)hours of play it had ruined two discs. The discs are now completely unreadable. I WILL BE RETURNING THIS DEFECTIVE PRODUCT!

The first disc that was ruined cost $60 and the second was a freebie with the system. There are deep scratches etched in a circular pattern on both discs.