Westinghouse

I had the same problem with my 32" Westinghouse LD-3235 LED flat screen. I searched on the internet and found the following solution and it worked, saved me from sending it in. Take the TV off its mounting bracket or if on a stand, turn the back towards you. There are two little compartment doors with screw access. Unscrew the top one and "carefully" pull out the ribbon cable and re-install it making sure it is firmly seated and connected. Replace the access compartment door and screw back in. Remount the TV and turn it on. It worked great now for almost 2 weeks and before, it was flickering and going to black screen and I had to turn it off and back on and it would work for a day or two. The ribbon cable must have something to do with the power to the main board that controls the picture. Try it and see.

I have had issues with the 47-inch TV since I bought it three months ago. The screen has been going black when changing a channel or changing it from one component to another. Now, it won't turn on at all. I have read complaint after complaint on here and I doubt I will even try to call Westinghouse since it sounds like it is a waste of time. I am going to try what I have heard before: unplug it, hold the power button down on the TV for at least 10 seconds, let it sit for a few minutes and then plug it back in.

If this doesn't work, I think I will just go back to saving my pennies and buying a new TV eventually. This time I think I will buy another Sony since I have had that flat screen for 6 years and had no problems. I bought this one at Target.com. They won't take it back unless you have the complete packaging with the item. Seriously? Who keeps that huge box and all its packaging more than a week or so after you buy something? A class action is a nice idea, but only worth it if you will get back what you paid for it. Lots of those suits end up with the customers only getting a few bucks.

I have had several issues since buying out Westinghouse TV and every time I call, I get told to reset the TV. Up until now, that worked. As of today, the volume won't return no matter what I do. But I shouldn't have to reset my TV every month for no picture or sound; it is only 2.5 years old. This is utterly ridiculous. I have also been told that they never received my registration for the warranty, although I sent it in and that they can't help me. I call this utter **.

I turned on the TV, and there's sound but no picture. This TV is only 6 years old, as I bought it new from Best Buy on Black Friday 2006. The TV repairs would cost more than to buy a new TV set. So I bought a Samsung 32". I found out this is a very common problem and would be interested in a class action lawsuit for this product.

My 46" TV would not turn on/off with the remote. I contacted Westinghouse who initially was reluctant to assist as the TV was manufactured more than a year ago although I purchased the TV less than 10 months ago. After diagnosing the TV by telephone, I was told the repair parts were on back order for 14 days. When the parts never came, Westinghouse then announced they would replace the TV, although this model was also back ordered an additional 30-45 days. They also advised it was my responsibility to send them the broken TV (packaging costs up to me) and they would pay the shipping. This is customer service? Two months?

We have had our Westinghouse 46" LCD TV for several years and we, like everyone else, have had the same problem. No back light, but sound. I worked in electronics for 45 years and I have managed to get it started after working on it for several hours. However, the problem keeps reoccurring every time it is shut down for more than a week. The problem is getting worse and I have called asking for a schematic for the last two years so I can find the board that has back light driver on it. I have met with the same resistance, case number, not called back or been told to send it to Houston from Angel Fire, NM. That does not make sense! Can anything be done to make Westinghouse to stand behind their product? Apparently, this is a recurring problem with all their sets.

I own a 26" LCD TV from Westinghouse. The TV was a Christmas gift from our kids. I thought I was having problems with my cable TV as there was no picture, just sound. Then, the screen would be all colored lines on it. The cable company sent me a new box but I still had the problem. I went back to Best Buy where the set was bought and they told me that I needed to call Westinghouse since we didn't have the extended coverage. Westinghouse told us we needed to mail the unit back to them at our cost for shipping. How does that help us? If anyone has any ideas on how to fix this problem, please let us know.

I have a Westinghouse TV that I have in the master bedroom. First, the picture would go out if the volume was too loud. I have mastered that now I have no picture at all if it comes on. And a little while ago, I had black screen and sound for just a few minutes. What gives? I thought Westinghouse was a good product. I would never buy a TV that they make again.

I purchased a Westinghouse 26" LED TV product in July of 2011. The television was placed in a spare bedroom. It was used maybe 4 or 5 times. When the TV is turned on now, there is only a blank screen. I can hear sound but no picture. I called customer service to turn in a warranty claim. I was only issued a number after I emailed a copy of my receipt. Then, I was told I would have to pay for shipping and handling anywhere from $50.00 to $100.00 to have the product shipped to Houston, TX to be repaired. I was told this was my only recourse. No other repair facility closer to me was offered. Ridiculous!

The company needs a class action lawsuit against them. Apparently, there is an issue with their product that needs to be addressed. However, these TVs are still being sold. I am angry that I was sold a lemon and now I am expected to pay on top of full price shipping to have product repaired.

I've had my Westinghouse TV for a few short months. Every few seconds, the screen goes blank. I still have sound but no picture, so very aggravating. Evidently, others have the same problem. I thought Westinghouse used to be a respectable company, but not now, by the sound of the other comments.

LD-3235 LED TV - Same as everyone else, except I bought 2 of them, bought at the same time back in September of 2011 from Best Buy. Last month, one of them started to get the squiggle lines, then almost a week later, the other one started doing the same thing. In fact, one of them is flashing at me right now! Really, I just want to replace the TVs. I can't afford to buy 2 more. After reading these posts though, it looks like Westinghouse and Best Buy have made some sort of agreement to just point the finger at each other.

We received our Westinghouse 32" LD-3235 LCD TV for Christmas 2011. Four months later and we are getting the black horizontal static lines and complete black screen, but the sound remains on. For some reason, when I lightly tap the screen, the picture clears up. I cannot believe a TV would go bad in just 4 months. But reading all the other reviews, I believe this problem is built into the TV and Westinghouse is not doing anything about it. They just keep selling them. Count me in on a class action suit.

I received this Westinghouse LD-3235 TV as a Christmas gift on 12-25-11 and as of tonight (4-26-12), it no longer works. It started with white lines going across the screen sometimes then kept getting worse and then the picture started getting black starting from the bottom. This continued getting progressively worse until now, I have sound but no picture at all. I have used this TV for not quite four months and it is junk. I went online and found I am not alone. Hundreds of people are having the very same problem. Some say calling customer service is useless. Sounds to me like these TVs are being sold and they are defective to begin with.

I purchased ($800) Westinghouse LTV-30w2 LCD TV from Crutchfield in 2006. About a year later, the picture would go out. My warranty was up and I didn't want to pay to ship the TV. I took it to a local shop and was told the inverter was bad and that he couldn't get the part. I called Westinghouse and was told they don't carry the part anymore. I find it ridiculous that our government allows this company to continue to rip us off.

I bought a Westinghouse 32" LED TV from HH Gregg at the end of January 2012. In early March, it no longer worked. You would hear sound and no picture. It wasn't even 60 days old! When I called customer service, they told me to send it back. The cost was $100 and I only paid $280 for the TV. I am in the process of looking for a new TV, but never a Westinghouse where quality has gone out the door. Class action suit, count me in.

I bought this Westinghouse TV in 08/2011 at Best Buy. I have sound but no picture. Westinghouse told me to call Best Buy. They won't help me and told me to call Westinghouse. Verizon sent out a repairman. They could not fix it. All I want is another television. It has not been a year.

Westinghouse LD-3235 television set was purchased from Best Buy on 1-9-12. Several weeks ago, the picture would turn black and then horizontal color streaks would flash across the screen. At best, the set was probably used 8-10 hours. Best Buy would not come out and fix it unless I paid them. They refused to call Westinghouse for me and have them fix it. I really don't understand why Best Buy wants to sell product for a company that makes stuff that craps out after 8 hours of use. I guess they have their money and customers can go pound sand. You would think Best Buy would make sure that their suppliers produce high quality products. But maybe the Geek Squad generates lots of revenue fixing poor quality stuff.

I bought a Westinghouse TV yesterday, 4/21/12, and when I woke up today, 4/22/12, I have no picture and only sound. I would say that this is the worst TV ever made.

I purchased a Westinghouse LD 3235 Flat screen TV from Newegg on 12/17/1211. By mid March, the picture had lines and would flash off and on. I initially thought it was my cable box or VCR/DVD but both were replaced and were not the source of the problem. Within 10 days, I had no picture, only sound. I see from reading the comments of others that this has been an ongoing problem with this company. I too have called and only get a busy signal at the "customer service" number. I used to think Westinghouse was a reliable long term American company and brand. I will never be fooled again and I will never buy their products again. Please let me know if there is a class action suit as I want to be involved. I think they are intentionally selling defective products. Unfortunately, I bought one.

I purchased a Westinghouse LED 3260 digital TV at Sam's Club on 10/18/11. Soon after the screen began flashing and then it goes blank. I have been calling customer service since 3/8/12. I have been getting the runaround. I received three phone calls on three separate occasions asking me what the problem was! I placed another call alerting them as to the lack of service and told them about the phone calls. On each occasion, they stated they'd be getting back. I am at a wit's end. If there is going to be a class action suit, please include me.

I purchased a 32in Flat screen Westinghouse LD3260 in November from Costco and I get great sound and no picture. I called customer service only to be told to mail it in. I do not have $100 to send it back. After reading all the problems with them, I will never and I will tell everyone I know not to purchase anything from Westinghouse. I purchased a Vizio brand longer than the Westinghouse and it shows perfect. I wished I bought another one instead of the Westinghouse. I paid $250 for a lemon just five months ago. What now?

Periodically, my 3 and 1/2 year old Westinghouse TV loses its horizontal stability. It could last for 5 mins to hours. I've tried to turn the TV off in an effort for it to reset but this does nothing to solve the problem. You never know when it's going to act up. Guess I'll have to buy another TV, but you can rest assured it will not be a Westinghouse again! Your product sucks. I would expect a $500 machine to last more than a few years!

I bought a Westinghouse TV from Best Buy on Black Friday 2011. After a month of use, the picture started flashing and then faded completely, with sound intact. I called Westinghouse and was given a case # and told to ship my 42" LCD TV to their repair facility in Texas. I reluctantly did so even though I had to bear the $100 in shipping costs. It's been two months now since I shipped it and I still have no TV. I've called them 5 times. They've repaired my TV, attempted to ship it to me (they had the wrong address for some reason), it sat in a FedEx holding facility, was then shipped back to the Westinghouse repair facility in Texas and now it's on backorder? I was told it was repaired already and every time I call, I get an uneducated customer service representative that gives me a different reason. I expect to call them again today to elevate the matter and get a full refund. I'm $400 in the hole now and still without a working TV since December. Anyone interested in a class action?

We have a 30" LCD, model LTV-30W2. First the remote stopped working and now we have nothing. The power light comes on, but no picture and no sound. At first we tried to re-set the TV by unplugging the power and starting over, that worked a couple of times but now it doesn't work at all. If a repair will cost over $200, we might as well buy another TV. This is very upsetting. I'm in for a class action. I will never buy a Westinghouse again.

I bought two Westinghouse televisions (model ld-3237) around 6 weeks ago from Best Buy on 2/27/12. Both TVs will not come on. Best Buy, of course, can't do anything for me and Westinghouse keeps saying they have my case and will get back with me. Two points: Best Buy should not sell anything they cannot replace themselves and they are the ones that should have to return the products to the manufacturer since they are the ones that deal with them on a daily basis. Plus, if they did this, maybe they would quit buying products that didn't work or don't last. Second, Westinghouse shouldn't be legally allowed to sell a product that is a lemon but not be required to do anything about it. Are they selling ocean front property in Oklahoma as well?

Bought a 46" LED Westinghouse TV on July 11 from Best Buy. 8 months later, it started randomly going into auto setup while we were watching TV. It happened more and more frequently over the next day, and by the third day, it wouldn't come out of auto setup and you can't watch TV. Still under warranty, so no worries, right? Called Westinghouse and they gave us a case number and turned it over to ITI.

Three days later, no call from ITI, so I called them - they will make you wait for a voice mailbox that's full and they dump your call. Back to Westinghouse, who says "can't help you, it's in ITI's hands". I called ITI again and gave the case number to the person who actually answered and we were told that the part had been ordered and they would give us status updates every 2 days until the part came in. I didn't hear anything for a week, and called them again, left a message.

When they called back, it had been 2 weeks and 3 days since the case got assigned. ITI tells us that the case was closed out by Westinghouse 2 days ago and they can't help me. I called Westinghouse and they said ITI closed out the case and there was nothing they could do. I asked for a replacement TV and they told me the replacement for my TV was on back order. Would I like to get on the back order list? I asked for a refund so I could get a non-Westinghouse TV and she said I would have to email a copy of my receipt to Corporate and get it from them. I will do this, but I am guessing I am out several hundred dollars. I am a single mom and this was a huge purchase for me. I am really disgusted that a company could treat people this way.

I called one of your repair centers seeking information about the loss of the picture function of my wide screen TV. I purchased this wide screen TV about five years ago at either Target or Wal-Mart. I believe the cost was about $500 for a 32 inch wide screen flat TV. Yesterday morning, April 10, 2012, I used my remote control to turn on the TV. There was no picture. I tried a DVD that functions perfectly. I went through the manual preforming all of the task recommended to assist me. Nothing restored the picture function to the wide screen flat TV. I made a call to one of your repair centers located in Houston TX. I received no satisfaction. My warranty ran out a few days ago, and now my TV no longer function. Please advise. If I don't hear from you with some type assistance, it's my choice to contact the office of the Attorney General Consumer compliant division. Your assistance in this matter can be helpful to you and me. The thing I want is the function of my wide screen flat TV without charges to me.

We purchased a Westinghouse TV on Black Friday, 2011. It did not have a remote in the box. After three months, the TV stopped turning on. I called Westinghouse customer service and was given a case number. We were told that the case was going to be sent to ITI, so that a part could be ordered and a repairman could be sent out to fix the TV.

After waiting a month, we were told that the parts were on back order and our case was closed with ITI. When I called Westinghouse again, I was told that they require people to send the TV back and they will fix it. I have called four times since we sent it and it has not moved from the spot where it started. Except that now, they are saying that there was damage done to the TV and they will not fix it until they determine if we are at fault for the TV being destroyed.

Westinghouse needs to be held accountable for their deception. They are not planning on returning our TV nor are they planning on fixing it.

The TV does not come on at all. We purchased the TV around three months ago.

We purchased a Westinghouse 46" LED television on October 2011 and the unit refused to turn on almost exactly four months later. Dealing with Westinghouse customer service was a nightmare! Their reps are very unprofessional and the waiting time is ridiculous. When I finally got someone, they said that we had to wait 30 days for refund or replacement. We are still waiting. Today, I called and they said that I would have to email a copy of the receipt, which we were never told. I will never purchase any Westinghouse product again.