Vizio

Bad VT420m TV - I got my TV from Dell and after 2 years it started to lose the color control as it has red line/pixels/in dark and light areas of the picture. I got a 3 year warranty through Dell which they use Bobby Jones Electronics (never called me at all to inform me about what was going on to do the repairs). Dell sent me to the business for repairs and after 2 months and two different repairmen to make it to my house, they did not fix it. I then get a call from Dell saying that the warranty company is going to buy it out and they took the cost of the repairman from the cost of the refunded amount of the TV. I am not happy about Vizio's help as they do not stand by their products and only getting 2 years is just wrong as my family and friends have LG brands with no problems after even 5 years.

Vizio should have to have a recall on their TVs and fix the bugs before going out and claiming they are the best company for flat screen TVs. I see they have had a lot of problems with them and at no point are they a good TV brand. I emailed and called them for help and there so called number 1 company is not even close. I ended up with a TV that couldn't be viewed and the Bobby Jones Electronics has an F rating with the BBB and Dell uses them? Bad business in my book as Dell does okay with computers.

42" Vizio Model# VX425L HDTV10A - I purchased my Vizio TV in 2007, so it's about 5 years old. I use this TV as a bedroom TV so it does not get much use. Just about a week ago, I woke up and the TV was on, but there was absolutely no sound or picture. Then I tried to turn it off and it would not turn off from the remote or the buttons on the side of the TV, so I had to completely unplug it. I disconnected everything from the TV and then reconnected everything and tried turning it back on. And still the same problem, no picture and no sound, and it would not turn off so I had to unplug.

After reading many websites and consumer forums, I am seeing there are many problems with this TV, including the same problem I am having. This is such a disappointment and really should not be acceptable that a TV not last at the very minimum 7-10 years. If they are going to be so disposable, then they should be much cheaper. I see some reports of people's TV's not lasting more than 2 years and that is a disgrace!

I purchased a Vizio 55" TV on 9/8/11. It broke on 5/3/12. I called the warranty service on 5/4/12 but they were a no show. They say they could not contact me on my landline and they inverted my cell #. I had a local repair for $402 on 5/22/12 because I figured I had waited long enough. Vizio refuses to pay all or even part of the cost, saying it's not their responsibility.

My television that I barely watched went out in less than two years. I paid $600 for it and it is just a relic on the wall. No sound, color, picture. That is not cool at all. I don't think I used it over 5,000 hours in total.

Neither Walmart nor Vizio will even check out the TV that goes dark and light. Walmart says I have to call the extended warranty number; who says I have to call Vizio; who says I have to perform technical checks; and I am not a TV technician. Don't buy from Walmart and especially don't buy Vizio - look at all the problems others have had. This is the first time Walmart won't help me.

Vizio LCD HDTV model E740VLE - I purchased this TV at Walmart on 2/13/2012, and on 5/17/2012, it turned on but that was it. All the screen displays is a big V. Vizio wants to send someone to fix it. I called Walmart, but they won't do a thing because I am 5 days over their return policy. I let the sales guy talk me into this one as he bragged on what a good TV it was. I would love to return it and get something else or get a credit for this as I certainly don't want to get this brand again.

I purchased a TV for $1695 + tax and after 4 years, it won't turn on. I called Vizio Customer Service and they tried to tell me to purchase another one at a discount rate. Then I called the parts department (after calling a TV repair person who told me it's the Delta power supply and the main board) they deal with and they tried charging another $395 for part, then I would have to pay someone to install the parts. Now I am left without a TV for my family for approximately 7 days to get it fixed.

Bad Vizio VX32L TV - I have already spent over $350.00 in repairs for this ** TV and the problem comes back within 3 months all over again. I contacted the repairman and he said that the flickering screen is because of power loss in my home but this is not true because it worked well for 3 months after he fixed it the first time. Then, just to prove him wrong, I hired an electrician who checked the electrical outlets and the power output is perfectly fine.

Now, the repairman says that there is nothing he can do to repair the flickering screen and Vizio doesn't even have a product recall on this. I need information on how to go about suing Vizio and the repairman who has taken my money and left me with the same problem - a Vizio flickering screen (the flickering is about 1,000 times a minute). Can you imagine how screwed up my eyes get and headaches I get from watching TV on it? I have no other TV and this is my only TV.

I have a Vizio XVT472SV. The motherboard went out on it 6 months after I got it. So I bought the extended warranty after that from the Vizio website for coverage till June 2013. Today, my TV is starting to have like green moss where it should be black. So I called Vizio, and they informed me I need a technician. But my TV is out of warranty. I informed them that I have the extended warranty. She then told me they don't do the extended warranty coverage, even though I bought the coverage from them. And they give you the number to a company called Warranty Group.

I called Warranty Group, and they informed me that they have no record of me purchasing the extended warranty. So I have to give them my policy number, serial number, and when I bought it. They told me they have to call Vizio and would call me right back. That was early today, and I am still waiting on my call back. Tomorrow, I am getting up and start raising hell with Vizio, first thing. It seems like the only thing they want to do is just take your money and sell you crappy TVs and extended warranties. Whatever you do, do not buy a Vizio.

Vizio 1 year 2 months old, dead - I must say that when this TV worked, it worked well. The picture was very nice. However, 2 months out of warranty, there was a loud pop and the picture died. Customer service was no help, and gave me a number of a company in Florida that does "out of warranty" work for Vizio (I'm in New York). I took the unit to a local repair shop and they replaced the power supply, but found that there were many other items wrong with the unit. Their suggestion, don't even try to fix it, as it would be more than the TV was worth.

Since when is an $800 TV a disposable commodity after 1 year? Search the internet, there are many stories like mine concerning Vizio. I am very disappointed. Needless to say, I will never buy a Vizio product again.

After two months of use, the screen went black. The sound still works, so I guess I could try to find a blind person "looking" for a TV. I bought the piece of junk from Walmart - I will no longer buy electronics from them and I can't believe that I would have to pay for someone from Vizio to fix my TV! It's not old enough to need fixing! I replaced my 36" 1995 Panasonic TV - that still worked beautifully - for a smaller, easier to move flat screen for my bedroom. I should have bought another Panasonic and gone to Kmart. Now, I just want to know what is going to be done with all these issues. I'm up for whatever it takes - nationwide strikes in front of Walmart?

I bought a Vizio DVD player and the remote stopped working after a few months. I called Vizio and they said that they would send out another one with no cost to me. I have been waiting on that remote for five weeks now. I feel like I keep getting the runaround every time I call and ask for status on my remote delivery.

I paid almost $2000 for a Vizio 55-inch TV. After less than 2 years, it has developed dozens of dark wavy transverse lines on the screen. Though the problem started within two years, I was unable to pursue it as my dad became sick and I had to go take care of him and move my mom after he died. The repair warranty department said essentially "tough luck" and I should have bought an extended warranty. It makes me feel like a Mafia hit - buy protection or else. Why should a consumer need to be protected from an obvious production fault?

The television is in a climate-controlled adult-only house on a surge protector. According to them, $1000 a year is just fine, unless you pay them protection money. Some things should be covered just because they should not fail. The repair department has no idea as to why or what to do. The lines are on the inside of the screen. I warn all consumers. Don't buy Vizio. They could care less about customers. Wang (CEO) is a crook in my view, and the TV's a piece of junk at a premium price.

I purchased a 42" Vizio from Costco in 2009, and after a few months, blurry shadows and lines started appearing across the screen. My husband called Costco, who transferred his call to Vizio, and I was told pictures as "proof" should be submitted. Not wanting to waste time, I overlooked the problem since at the time, it wasn't a big deal.

In 2011, the screen suddenly turned blank. It would not power on. I contacted Costco, who tried to contact Vizio but wasn't able to get on the line with a Vizio rep. I was told by the Costco rep that they would assist me the following day, and a Vizio rep would call me back. It never happened. I ended up calling Costco back a few days later, who finally got me on the line with a Vizio rep. Since the TV was already out of warranty, I was told I could have a field tech come inspect my TV for an upfront fee of $380 for inspection and parts. I needed time to think it over, so I told the rep I would call her back, which I did a week later to set up my appointment.

The second time I called, I had provided to the rep all my information, including my credit card number and address for the inspection. However, I was told an authorization form would be faxed to me for the credit card payment. I never received it. After many unsuccessful attempts, I gave up; and my TV sat on top of my shelf until yesterday, when I decided to make my last attempt to get any type of assistance from Vizio.

I went through the same procedure of first calling Costco then being redirected to Vizio. However, I was told they had no information in their database that I had ever called, except for back in 2009 and that the case closed because I never submitted the photos. I gave them my Costco case number, my address, email, everything; but not even my phone number came up, as if the records of all the times I've talked somehow just disappeared. I then asked if a new case could be opened, because all I needed was to pay and have their tech come fix my TV. The Vizio tech ignored my request and told me he was interested in what happened as to why there were no records of me calling. This went on for about 20 minutes, and I told him again I just need to pay someone to come out, nothing more.

He then asked me for the TV's serial number, and after I had given the information, he put me on hold then came back and told me that according to the serial numbers provided, there was nothing that could be done. He said unless if I had proof that I had actually spoken with someone from Vizio and provide him with the "extension number" of the reps I had previously spoken with, he would not be able to send a tech but that he could give me the number to call myself to find my own tech without any guarantee that it would be the same rate as quoted.

My husband and I both love spending money on gadgets and televisions. We live on our own and currently have 5 sets of TVs, and Vizio is the only one that started to have problems from the start. Obviously, they don't seem to stand by their products; and I find it funny how the records of me calling in somehow just disappeared. According to the Vizio tech, even the case number that was given to me from Costco in 2011 somehow only pulled up the one single record from 2009 and nothing else; therefore, I having a case number means nothing. I will never purchase another Vizio product ever again. I asked for his manager's name and extension number.

We had our cable provider come out to check everything who concluded it was the TV (Vizio VA370M), so we called Vizio. Remote would not work to access volume, TV menu, etc., and the TV was shutting on and off every few minutes. The Vizio technician told us to do the following and it worked! Don't know if someone already posted something similar but here's is what he told us to do: 1. Disconnect everything from the TV including the power cord from the power outlet and back of the TV 2. Press the power button on the TV (not the remote) for 30+ seconds. 3. Plug the power cord back into the TV and into a wall outlet (not a surge protector). 4. Turn TV on without anything connected for about 5 minutes. 5. Reconnect your cable, satellite, etc. cords back into the TV and reboot as instructed by your provider. Hope this helps. I read these complaints which made it seem hopeless but decided to call Vizio anyway. My TV is now working.

Sounds like I've been had. I purchased this 37" 1080p set for our bedroom right after Christmas 2011 from a Wal-Mart. On May 1, 2012, the set won't turn on. I went online to ask Vizio for help and learned I could submit my question to a waiting technician if I wanted to pay $28 for the answer. According to the website, I will only pay if satisfied with the answer - yeah, right. Judging from the other comments here, taking the set back to Wal-Mart isn't going to help. I did not buy the extended warranty and I'm glad I, at least, didn't waste that money. Not sure what I'm going to do now.

On November 30, 2011, I purchased a 19-inch Vizio TV from Walmart in San Antonio, Texas and paid $158.00 plus tax. At the same time, I purchased a product care plan for $20.00. I chose Walmart because I had heard their return policy was the best with minimum inconvenience, even though I rarely have had to return purchases anywhere. The little Vizio worked beautifully for 3 months; then it suddenly quit on or about March 30th. After having everything checked out, I carried it back to the same Walmart with receipt and warranty booklet and was told that since the 90 days had expired, I would have to contact the product care plan. I lugged the TV home.

When I called the telephone number on my warranty booklet, I learned that I was calling Walmart, that I was registering, that I now had to contact Vizio, and was given a number to call. A lady, supposedly from Vizio and very disinterested, instructed me to mail the television to them. She claimed it would cost me around $40 to $60; however, she graciously offered to send me a proper mailing box. As of today, May 1, 2012, I have not received said box. It is hard to believe that Walmart and Vizio would have such poor business procedures. Am I to assume that I am simply out almost $200 (which is nothing to them, of course, but definitely is to me)? If so, this means I have to spend another $200 at least to find a television that works.

I bought a Vizio flat screen from Walmart 15 months ago. It just started shutting off every few minutes and then turning on again. The warranty was for one year. Wouldn't you know! Unbelievable that they can make this kind of crap and sell it. There's nothing to be done but take it to the recycle center. I'm fuming!

Nine-month old Vizio 47-inch XVT473SV model is doing weekly random reboots. Vizio says because it's a refurb. It's out of warranty so they won't fix the problem. The problem is there is no fix unless they figure out the software issue and then upgrade the firmware. It all started after a Dec 2011 firmware update. The previous 6 months, the TV worked perfectly. Vizio has replaced TVs with new boards but the problem still persists. Don't buy any Vizio products. They don't stand behind it!

My Vizio tablet stopped working and I was told to take pictures before returning the tablet. I took 25 pictures before they said to send the tablet. Now I am waiting on the new tablet and I have been told that they were behind in getting them in. Now they are saying that I can't get a refund because it is in the "process" (not out for delivery) of being shipped. I told her, "Then put the request in, to stop it since it has not left yet and give me my money back." I was hung up on by Alison in Dakota. This process has been long and frustrating to say the least. It is not professional!

The TV (model E321VL) was bought in December 2011 at a Wal-Mart. We were not home during the months of February and March. Then last Sunday, the TV would not shut off. After unplugging it, we turned it back on and only got a screen with a big V. There's no sound and no pic. Finally, I called Vizio and have a repairman come out next week. They apparently already know the problem. I called them back this morning, trying to get answers and maybe push up the date of service. I received techno babble and little else. When I mentioned that perhaps there are a lot of problems of this kind, I was told there were not. Then I found this website, which empowered my point of view. Vizio and Wal-Mart should be banned. So now, I will have a new TV, which has new parts that are probably not guaranteed. This just is not right.

The TV stand for our Vizio LCD TV is broken - our fault. I've been trying to get a replacement since December of last year and I just get the runaround! Finally, the last guy has told me he doesn't know if the company or companies that supply them will be making anymore. I realize this isn't as big an issue as most complaints of pictures going out etc., but in this case, we can't hang this on the wall and really do need the ** stand. I can purchase one on eBay for $60 or so, but I'll be ** if I do that when the actual stand is $29.95. We have six Vizio sets in our home at this time, but I'm pretty ** sure there won't be any more purchased.

I was given a gift, Vizio model SV320XVT, by my brother for my 21st birthday, which he ordered on Amazon. From the word go, I had difficulties setting up my internet, which I then gave up doing and soon, I also started to smell plastic burning. This problem didn't persist, but soon after I got the TV, it would simply shut itself off at random. Then I experienced problems with the sound and finally, at this point, I am unable to turn the TV on and off. I bought a new control, programmed it, but the same problem persisted.

When I explained to the sales person at Best Buy what my problem was (unable to turn the TV on or off), I was told that Vizio has had trouble with the motherboard, presenting with the same problems I have encountered. This same gentleman told me also that one hotel that had purchased a large number of these TVs encountered the same on/off problem and had to discard the 1600 TVs purchased.

Judging by the endless complaint letters, I can see that you do not stand behind your product and what is also interesting is that the TVs start to give trouble just after the warranty expires. A class action is in order and it seems that many unhappy consumers are rallying behind this action and are also contacting the BBB and the press to elicit consumer awareness. I certainly hope that my experience with Vizio will be a better one and trust that the repair or replacement will not be at my cost! Looking forward to hearing back from you in a positive manner.

We bought a 22-inch Vizio two months ago, and when I went to turn it on yesterday, nothing happened. The little light came on but no picture or sound! Their technical support is a joke. After reading many of the reviews, this seems to be a common compliant. I would love to see a class action lawsuit! Do not buy this cheap piece of junk of a brand! Be sure to go to BBB to file with them.

I purchased my Vizio (42-inch, model VO42L) from Costco in 2007. Almost 5 years to the day I received the black screen of death. It had sound but no picture, then eventually no sound as well. Keep in mind this is my bedroom TV and hardly used. In 5 years, this TV probably had about 150-200 hours of viewing! My Sony in the living room is two years older and is used constantly! It is still going strong. I will never purchase another Vizio again!

My blu-ray player stopped working after a dozen uses. It started only playing DVDs. I called customer service and they requested I reset the device. That worked for a short time, but then started doing it every time I used a blu-ray. Finally, I complained to them enough and they agreed to send me an exchange. They said I had to pay to ship the old unit back before they would ship a new unit to me. No thanks Vizio. You can send me a shipping label to send my terrible unit back to you. I would like my money back due to the terrible customer service and lack of respect for their customers.

I purchased a 42-inch Vizio on December 18, 2011. The screen went blank on April 17, 2012. The Vizio customer service said it was the mother board. It can take up to a week for a service repair man to get back with this, and then, it can take several weeks for them to get the part and come back out and repair. We also bought a Blu-ray player and are having issues with it too. It's very frustrating. I have two child care centers that need their media rooms refurbished, and I know what brand I will not be purchasing. I will definitely look elsewhere besides Wal-Mart too! They are in it together.

Fifteen months after purchase, the Vizio 55inch LED XVT553SV died. It will not power on. I had a repairman come out and diagnose for $110. He said maybe the main Board, which cost $390 to replace with no guaranteed fix. Rest In peace, Vizio. I'm now a proud owner of a new Samsung. Wal-Mart and Vizio should at least be responsible for shipping and disposal of the defunct products. We should be able to drop them off at Wal-Mart or Costco and they can put them on a pallet and ship them to CA for disposal.

This set has had a lot of problems especially as an internet TV. I had to call them on two separate occasions to keep this 22" from constantly doing recycling or resetting itself and I almost returned it then. It's working now but occasionally, it still does it but not often. Now, two weeks over the 1 year warranty, there is a green line going vertical down the right side of the screen. These folks who decide these things I guess do not realize this is the information highway and all should know that they really don't care when they sell us junk! I'll not buy another Vizio unless it's a complete giveaway.

We (Hiroji ** and Courtney **) purchased the Vizio LCD TV (47", 60 hertz) a few months ago from Walmart as a TV for the living room.

Hiroji: I turned the television on at about 8:40 am on Saturday morning and after about 2 minutes, I smelled something burning. I started looking around the house to see where the smell was coming from and I could not find anything burning, but I smelled burning. I looked over near the TV and noticed smoke coming from the top of the TV and the screen went black at the top. So I put two and two together and realized that the TV was on fire internally because I smelled that characteristic burning plastic smell. I unplugged the TV immediately and then carried it outside. The TV continued to plume smoke for another 10-15 minutes. The whole thing was pretty rattling, so I calmed down and then called Vizio. They asked me if anyone was hurt and then told me not to plug the TV back up, which I definitely was not going to do. They said that they would escalate it to the safety department and that I would hopefully get a call back the same day. Well, I didn't get a call and so Courtney called them back later that day and asked for a refund because she was scared for our safety. They told her that someone would call her back in a few days. She is still scared of the Vizio that caught on fire and will not go near it. It is locked away right now.

Courtney: I ended up talking to a rep who escalated me to Ashley (badge # **). I explained to Ashley that I was scared for me and my family's safety and that we have children in the house at times (because we babysit for our aunt). I told her that I did not feel safe with the company replacing the TV for another Vizio TV, so I simply asked for a refund. I am worried that this might happen again and I fear that next time someone may get hurt. I explained all of this to Ashley and she said that she understood my concern and kept offering to replace the TV for another Vizio. It seemed to me that Ashley was not grasping the fact that I feel vey unsafe and scared about owning another Vizio. She told me that I would not get a refund because I was a few months over the 90-day warranty and offered either to replace the TV with the same model or another model if I did not want the same model.

I do not feel comfortable accepting another Vizio and I will not accept another Vizio model, but I wanted to know which model she was trying to offer me just to know my options so I can do research on that model. She said that she would research it and call me back. I am now waiting on a callback from her, but honestly I will not accept another Vizio because I feel that this is a safety hazard and I am scared for my family and anyone else out there who owns one of these TVs.

Complaint: I feel frustrated and worried for me and my family's safety if I allow another Vizio in my home. I have another flat screen of a different brand that I have had for years and this has never happened. Also, this has never happened to anyone I know, so this situation makes me feel very alone and unsafe and I feel that I am jeopardizing my family's safety if I agree to accept a replacement. What are my options? What can I do to get a refund and what is my recourse? This is causing a lot of stress. I feel very unsafe that this TV is only a few months old and it caught on fire. Vizio doesn't understand that I have lost faith in their product and that their product makes me feel unsafe and they are not willing to simply give me my money back so I can move on with my life. Please let me know what to do about not feeling safe and basically having to make the decision between putting my family at risk with a replacement or just being out of my money, because I don't want to accept the replacement they want to offer me. I would definitely want someone to contact me. Thank you for your time.