Complain about a product or service

Vizio

Jackie of Des Moines, IA November 23, 2009

I purchased my 42 vizio lcd in june, 2008, after calling vizio several times hoping after 16 mo, of having this 1000.00 set it is now crap the light panel went out, and now out of warranty, this company obviousley will not stand behind there product, I intend to call them every day until they listen to a hard working american customer that cannot spend a 1000.00 dollars on a new tv every year.

william of diamondhead, MS November 22, 2009

i purchased a 42" tv in oct 2007, by aug 2008 the screen was black with sound,after arguing with vizio support for several days i finally got a new 42" tv of lesser value than what was initially purchased. no big deal. i was happy i didnt have to shell out another 950.00. just ovr 1 year later, nov 2009, i had the exact same problem with the newer tv and was told by product support that the tv was unrepairable and that they could do nothing because i didnt have an extended service plan.

personally i beleive that 2 tv sets that have ("malfunctioned") by no fault of my own, in a period of 2 years is completely and totally unsatisfactory and the company should be held totaly responsible. hopefully an attorney with good ethics and common sense will see a problem here and file a class action lawsuit against vizio and hold them liable for their negligence and maybe even help all of us that have been taken advantage of.

economicly i have to come up with the money to buy a new tv. one of which cost almost 1000.00. physically and mentally the fatigue of waiting on the phone to talk to someone who asked me (" where did you got the tv"), and i am sorry when i told him where i purchased the tv to tell me i am out of luck. it was quite overwelming, not to mention the tv was a walmount @ 9ft off the floor and i have to get it down and back up on the wall on my own at my age. so all in all the whole ordeal is just unsat.

Josef of Pawleys Island, SC November 18, 2009

Called to see if 50" Plasma TV was under warrenty they said NO it was two mounts out of warrenty. The picture has a line down the center of the screen they told me that it could not be repaired. This was the second TV of the same model that went bad, the first one died in less than a year. I think that if you pay 2500.00 plus for a TV it should last more than two years.

I have owned five Vizio TV's each one had an issue and was returned (thank God for Costco) I will not recomened Vizio to any one, they were not helpfull and said sorry we can't help you. Out 2400.00. Have to buy a new TV It will not be a Vizio.

Gwendolyn of Hackensack, NJ November 14, 2009

Part 2-Vizio 32" Plasma TV Power On-Off Saga. Well I couldn't stand the fact that my TV wasn't working after about 1 year and almost 3 months, so after about two days of festering, I decided to take a chance and call the Vizio warranty repair support line. I explained my situation to Jody (South Dakota). She listened and was very respectful. Even though it was beyond the warranty period, she told me to send a copy of the original receipt and she would handle the rest. I was given a case number. Unfortunately I could not find my original receipt...fortunately, I registered the TV with Vizio on-line when I got home and wrote the date of purchase and serial # in my owner's manual.

Thank God I purchased from Walmart and yahoo for Walmart's computer system! I was able to speak to the store manager and presto within 5 minutes was able to get a duplicate store receipt; e-mailed to Jody and voila! I am now scheduled for a tv repair on November 23rd. Kudos to Jody...my feelings about the Vizio company has changed. For anyone who has the same problem with the powering on and off and owned this tv for about a year 1/2 or less, please please call Vizio. You may be able to get your tv repaired even though it's beyond the warranty period. What do you have to lose? If you have your original receipt (this is the key requirement) evidently the company is aware of the problems and seems willing to help resolve this issue with the customer. I am very pleased...no, I am beyond ecstatic that I will be getting my tv repaired free of charge.

Heidi of Wilmington, NC November 13, 2009

Screen remains black when powering on unit after is powered off. When powered on the Vizio icon lights up, but no image is displayed on the TV monitor. Unplugging and plugging the unit back in and out of the outlet a few times helps with image appearing, but finding this "process" very frustrating and the fact the TV does not function correctly in 16 months after the purchase. (7/5/08 - 11/2009) VIZIO - VW42L FHDTV 10A

Andrew of San Diego, CA November 13, 2009

I posted a complaint about my 32" Vizio plasma TV having the turn on-off-on issues when first power on. And my set was about 1.5 years out of warranty. Well, I called up Vizio just to give it a shot if they would step up and fix this VERY COMMON issues. I was very surprised when they told me that they would send a repair person out to my home to fix this 100% on their dime! And even though my warranty is 6 months past the year mark. All they asked was for me to send them a scan of my recipt. About 10 mins after I emailed it to them they emailed back saying they would take care of everything. Way to go Vizio! Now it is not fixed just yet, but I do have an appointment for the guy to come out within a couple days. I'll keep you all posted how it turns out. I am sorry to hear so many of you had such bad time with customer support. My experience has been wonderful thus far

James of Ringgold, GA November 12, 2009

I bought a 32" Vizio plasma tv in July 2008. A couple of months ago it would blink for a while before it would first be turned on. After it would be on for a while you could turn it on and off okay. Well now the tv is just dead. Nothing happens at all. I guess I am out of luck like everyone else since their warranty has expired but I will never buy another Vizio product again.

Valerie of glen burnie, MD November 12, 2009

I purchase a vizio flat screen about 1.5 year ago the tv click about 10 times before turning off this happen for about 2 month and one day the tv just would not turn on. I purchase the TV for about 600 and I dont have the funds to purchase a new one please do a recall on this tv.

Joe of Passaic, NJ November 12, 2009

I purchased the Vizio 47" LCD HDTV (SV470XVT1A) In May of 2009 and on November 1st 2009 my tv made a loud pop and then a few minutes later made the same sound and no power. Tech came out replaced the Main Board and Power Board and still didn't work. Technician's Tech support said the tv was non-repairable. My only option is to have a recertified tv or pay 250.00 for an upgrade. It took me a week to come up with those options!!! First call they had the wrond serial number, 2nd call they said I needed to fax a receipt in and that it would take 24 - 48 hrs for tech to come out. I finally got them to schedule tech to come out after arguing for 20 min. After calling and speaking to Vizio Corporate HQ manager the only thing he offered was to pay 250 for upgrade or have a recertified tv sent out. Not to mention that same upgraded tv is 50.00 more than what I paid for mine at the time of purchase. After 5 months a tv should not break especially when you spend over 1,000.00 for it and if it does they should send out a new one not a recertified. This tv at the time was one of their flagship televisions. I would strongly suggest purchasing a different product.

Ramona of Evansville, WI November 11, 2009

I also purchased my Vizio 32" HD T.V. IN November of 2009. Like so many before me, apparantly, my T.V. now clicks on and off about 12 times before it will turn on. I am so disappointed. Did Vizio program this T.V. to do this after one year? What am I suppose to do? I paid about 600 for this T.V. and currently my husband is unemployed and I'm only getting part time.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |