Viore TV

I bought a Viore TV in 8/11. I used the TV "maybe" 10 times, and the TV stopped working in March 2012. I contacted Viore and was impressed with initial service and how quickly it was being handled. That was the best part of my experience, and it went downhill after that. The tech who followed up with me was extremely rude and acted like it was a bother to work with me. The tech came out to my house twice before telling me on a Friday that he didn't think he could fix my TV, because a part was not available. I was advised by the tech that Viore would have an answer by Monday and to call Viore. On 5/10, I called Viore and spoke with Joel. Joel advised he had "inside" information with the supplier of the part and that he would get back with me by the end of the day. I never heard back from him.

On 5/11 (Friday), I called back to Viore and spoke with Joel again. Again, he told me that he had to check on the part and would call me back that day or Monday at the latest. I never heard back from him. Today, I called Viore and spoke with Francisco at 10:22AM. Francisco advised that there was nothing more he could do. He said he would check into the matter and "call me back", just like all the others said. I asked for a manager and was advised that all managers were in a 2 1/2-hour meeting. I asked to hold for any supervisor and was advised by Francisco that he needed to put me into a "hold queue". I asked not to be put in queue, and Francisco did it anyways. I called back and spoke with Jason, who advised that I would have to speak to his supervisor, Chris. He transferred me to Chris's voice mail. I left message requesting a callback and informing of the nature of my complaint. Chris's voice mail advised he would call back as soon as possible. I never heard back from Chris.

I called Viore back near closing time today and got Joel. Joel was very rude. He advised me that all managers were in a meeting. (It appears this is the standard answer anytime a customer calls and requests management.) As I began to discuss the fact that Joel had promised return calls on 2 occasions and never followed through, he abruptly said that Chris just came out of meeting. He transferred me to Chris's voice mail. I called right back and spoke with George. George advised that Chris was still in meeting and had not come out. I left another message for Chris and have not heard back. My experience almost exactly mirrors the previous poster's. I was told that parts needed to be ordered. There was no follow-up call from Viore or TV service businesses. I had to continually follow up with Viore and was told "the part is on order". Stay away from Viore. Spend a little more, and you'll get better customer service.

My 50 inch Viore TV is only 3 years old and it keeps cutting off. Every couple of hours, it cuts off again, and it takes a while before it will come back on. I called Viore to tell them about the problem with the TV. The Viore representative was rude and not helpful. He told me that the TV was discontinued and not under warranty. The Viore representative also told me that I should call a TV repair shop in my area, not Viore. I would never buy another Viore product because they don't stand behind it.

I purchased a 40" Viore bundle package through Walmart.com on 1/7/10. On 4/20/10, I called Viore warranty to say that the TV was not working. No picture. They took down our information and said that they would be in contact to set up a service call. We didn't hear from them for two weeks. We called them. They were having a hard time locating a service provider in our area, but found one and told us to call them. We called Pinnacle Solutions who started screaming at my husband on the phone telling us that we had no right to call them. They don't fix Viore and said, "How would we know it was broken?"

My husband called Viore back. They said that they would call us back. Two weeks later, we called them. Now, it has been one month without a TV. They finally get in touch with Pinnacle who come here to fix my TV two weeks later. Now, it is 6/1/10. They said it was the power supply that needed to be repaired. It should be in a few days and they will call. Two weeks later, still no word. We called Pinnacle. They are having a hard time finding the part and they wanted to know what the serial number was again. They will try and place the order and call us in a few days. Two weeks later, we called them.

Now, it's July. They come out with the new part. This doesn't work either. They said that part must have been defective and they will put in another order and should be out in a few days. Two weeks later, we called them. They have placed the order, but need to know what the serial number and the model numbers are again. Two weeks go by again--still no word. We called Viore and told them that we just want a TV. They said that they will try and get to the bottom of this.

It is now August we have to call Viore and Pinnacle. They send the technician out again. This time, he takes the entire TV apart and takes down the serial number and the model number from the TV. They will definitely have this part in in a few days. Two weeks later, we don't hear from them or Viore so we called. After waiting five months, we still have no TV. They determined on 8/4/10 that the TV was not repairable. I had to ship the TV back to them (at my expense which was $64.41). We never heard from them that they received the TV.

So, once again, we emailed them. She said on 8/27 that they did receive our product. And her reply was this: "Your television was received in our location. The replacement process is being handled in a timely manner. We are expecting the product to arrive by the end of the month. Please allow some more time for the replacement to arrive at your place. Thank you very much for your understanding." Well, I think that we have been more than understanding. So here it is, 9/9/10, and still no TV.