Toshiba Home Entertainment and Toshiba TV

Like so many others on here and elsewhere, my 2-year old Toshiba Regza 52-inch TV had a defective panel, which would cost over $1000 to fix. Two years old! Finally, I gave up on their so-called customer service ** who could not care less. Never ever buy a Toshiba product. Tell your friends as I am telling you.

I got vertical colored lines on 40% of the screen on this $1,400 2 year old TV. Toshiba customer service actually promised a $575 refund. Then, after finding out TV was in the trash, they refused to acknowledge their own promised refund! They are totally aware of the poor quality (evidenced by the initial refund) then ignore you after you contact them and confront them with the facts of their poor quality product! I'll never buy a Toshiba product - ever.

After replacing my second bulb in the television, white dots began appearing. Problems with the light engine/DLP chip is failing. Average price is $600 for just the chip. It has quickly progressed from one irritating dot to so many. The TV is unusable. The TV is less than five years old. When you combine that part cost with two bulbs at $250 each, a ridiculous total of $2000 for the TV, two bulbs $500 and the chip in the light engine $600 + labor, it comes to $3100. That is $1100 in parts, plus labor, for a TV less than five years old. It needs to be recalled by the manufacturer and credited or replaced at no cost to the consumer. People have been ripped off.

I have a Toshiba 65HM167 DLP TV which is about 4 years old. It started having the "white dot" issue. I did a lot of research and it seems these TV develop this issue at about the same time. The white dots get worse until they eventually take over the entire screen. Samsung used the same defective part and are repairing their TVs at no cost to consumer. Toshiba, however, apparently denies there's an issue. No one I've spoken to acknowledges they've ever heard of the problem before. Really?! There are hundreds of complains online, so I know I'm not the first, and these issues go back 2-3 years!

Same experience as the others with my Toshiba TV. It worked fine for year and a half and then started getting blue vertical lines lasting approximately 30 minutes. Then eventually TV picture comes on. Very disappointed.

My TV is only 2 and half years old and like many others on here I see that many have the same white specks. I'm afraid to fix it!

I bought two Toshiba LCD TVs end of Sept. 2009. We did not get the extended warranty on the smaller 37" one. We thought with Toshiba being a very good brand we shouldn't need it. Ha! After a little over 2 years, the screen started going black but still had sound. Called Toshiba & they referred me to an authorized service joint. They told me the main board & power supply had both gone bad & it would cost $400 to fix. Since we only paid $600 for the TV, I told them thanks, but, no thanks.

After several calls to Toshiba, the general response was pretty much "too bad". One guy told me that there was no guaranteed life on any LCD television since they are so complex. I told him that was good to know. I would rather buy an off brand TV for half the price of a Toshiba if I was going to get the same length of use out of it. Better to spend $350 on a new TV every 2 years instead of $600. I will never buy or recommend a Toshiba product again. Even if their products may be fair, their customer service is the absolute worst!

In late December 2009, we purchased 2 Toshiba flatscreen TVs (different models). Within a couple of months one of them developed a major problem with the audio and it was taken to a local authorized repair company. We were told it needed to be retrofitted with a part as that particular model, as it turned out, had a specific audio problem. Approximately six months later, having spent the entire time fighting with Toshiba to get the set fixed or replace it with another, Toshiba finally replaced it with a different model since no point giving us the same defective model we bought.

A year and a couple of days after buying these 2 sets the other one went bad - the panel went out on it. Knowing this is a very expensive repair and with the horrible experience I endured with them over the other flatscreen with the audio problem. I called up and raised hell and they did elect to install a replacement panel free of charge (this was done on December 28, 2010). On Monday, 1/16/12, just a couple of weeks after the 1 year warranty expired on the replacement panel, the TV fritz out again, suddenly losing picture and sound and leaving us looking at a blank TV with a small green light flashing 3 times in a row on it. Unplugging it, waiting and plugging it back in again did nothing. So I phoned Toshiba who looked up the history on that specific set and said from the sound of it the replacement panel may well be now crapped out and they suggest that at my expense I needed to contact a repair facility to get it replaced.

No, I am not forking over $700 or more for another panel. Instead we have had to order a replacement flatscreen TV of a different make (I wouldn't even buy a can opener if it had Toshiba's name on it after our experience) to replace the worthless piece of junk of Toshiba's that only lasted 2 years. I am now concerned that their replacement TV (for the one with the unfixed audio) problem might not hold up any better than this one and we will be forking out more money to replace that, too.

We purchased a 62" Toshiba projection television model number 62MX195 in 2006 . The first light bulb when out 4 times. They lasted a year. They did cover the first 2 (mind you, this was under extended warranty that began in 4/19/2007, and ended 4/19/11). After that the first two, they said they wouldn't cover the new replacement bulbs. Then, in Dec 2011, we noticed a funny noise, and the television has a red ghost to it. We had a repairman come out on Dec 27,2011. He said it was the color wheel, and it had to be replaced. It cost $195.00 for him to come out, $400.00 for the part, and $195.00 for labor. The repairman suggested we call Toshiba to see if they would at least cover the part, even though we were out of warranty, which we did, and they said no.

We had to pay for the part before it was ordered, which cost $400.00, and was told it would get here in 3 days . We called yesterday, 1/9/11, since we hadn't heard anything . The repair shop said they didn't have the part yet, so they called Toshiba. They were told the part is out of stock, and won't be in stock until Jan 23, 2012. From what I have read on the internet, they don't make projection televisions, and people are having a hard time getting the color wheel, if they can get it at all. They get the runaround, then eventually, Toshiba tells them, "sorry we don't make that part anymore". So now, we have to play the waiting game. It's frustrating to have a $3,000.00 television that has so many problems. We will never buy a Toshiba again.

I purchased a 37" Regza Toshiba Television 4 years ago. Last night, the screen blinked and then went black. Now, when I turn the TV on, the sound comes on, the screen blinks and turns black. It is now an $800.00 paper weight because the Toshiba technician informed me that it appears as though the panel is bad. Not a good product.

I purchased a Toshiba Blu-Ray player model BDX2700KU on 12/18/2011. The unit will not connect to WiFi, making applications, such as NetFlix unusable. The customer service reference numbers given to me were 111219-000252 and 111219-006302. The number of calls to Toshiba exceeded 10, over a period of 5 days. I was consistently assured that a senior technician would call me back, which never happened. On the last phone call, the representative stated that his senior technician was aware of the problem, and that they would replace the unit since it is still under warranty, and that someone from their warranty department would call back within 48 hours. Again, this has not happened. I am seeking a replacement of the unit, and I will return current unit upon receipt.

I purchased a Toshiba LCD 52xv545u TV about two years ago and it started having segmented ghosting that was intermittent at first and got progressively worse. A trip to an authorized Toshiba repair center resulted in a diagnosis of a failed or defective panel with a repair estimate of $1,050. Calls to Toshiba's "no customer service" resulted in a refusal to stand behind the defective product. I hope to pursue a small claims suit or join in a class action suit against Toshiba.

I have a 46"(46RV530U) I believe is the TV description. I have had the TV less than 3 years. It started with a vertical red line about 3 or 4 months ago on the left side of the TV. Now they are on both sides of the TV about 2 inches of each side. I didn't know when you spent over a thousand dollars on a TV that they didn't last 3 years functioning properly. I have not called to find out how much it is to fix because I have read all your complaints. I can't handle any more bad news and would love to sue these crooks! Can't anyone make anything they stand behind anymore? Toshiba you suck and stop making junk! Never Buy Toshiba TVs!

A little over two years ago I purchased a Toshiba 32-inch Regza HDTV and loved it so much I purchased a bigger 40-inch Toshiba HDTV. Now our 32-inch Toshiba has very dark and blurry picture that is waves of blue and red. When you turn it on, lots of colored lines are all over the screen going up and down. After reading all these complaints, I am afraid to call for a service technician for fear it will cost me more than I paid for it, which was $749.00. Also after reading all these complaints, I am wondering how long it will be before our other new Toshiba HDTV goes bad. I will be calling a service technician and if I get bad news, I to would like to join a class action suit. I think they knew about this problem and put the TV's on the market anyway. Then they tell you that you are SOL.

Two years after buying a Toshiba 52-inch Regza LCD TV, it developed 4-inch vertical lines down middle of the screen. Toshiba would not help cover cost of repairs.

Same story as everyone else. We paid dearly for the 52" Toshiba and less than two years later, it has lines all over the left side. Also at times, it's just a big white box on the left side of the screen. I also have one in my bedroom that is newer. I guess now I just wait for that one to go bad also.

I can't believe I stumbled upon all these exact same complaints as my story. But it's the same thing. I bought my Toshiba Regza 52" (model 52XV545U) at the beginning of December 2008 brand-new. I set up the TV the day I bought it in one spot in my home and have never moved it since. Earlier this year, I started to see weird horizontal lines across the screen, but they're mostly concentrated on the right lower side. They would go away if I tapped the TV. This would happen maybe once a week.

As time went on, that turned into once every few days, turned into every other day, and now it is every single day and all the time. I can hit the back of the TV (like they did in the 1960s! ) and sometimes the lines will go away for awhile, but most of the time, they come back within a minute or two. So, 3 weeks ago, I took it to my local authorized Toshiba service center, and they confirmed the worst....same like most people on here--bad LCD panel.

The part costs $1300 and another $200 to install. There's no warranty coverage. I spoke to 4 different phone reps at Toshiba who all started with "I understand your frustration, sir..." But nobody would send me the part without me paying in full. I even offered to cover the labor costs! They did not care one bit at how new this otherwise mint condition TV is or how much I paid for it initially ($1800 + tax).

I said if they expect me to buy one of their TVs every 3 years, then I could no longer afford to be a TV owner (and most people wouldn't be able to afford it either in this economy). They didn't care about this dilemma whatsoever and didn't seem to even care when I said I would never buy another Toshiba product ever again. (As a side note, I had a very difficult time understanding most of their operators, since they are based in the Philippines).

So here I am, feeling completely screwed like everyone else here. Count me in on any class action suits. Or I might just drive down to their American headquarters in Irvine, CA, dump the TV in their lobby, and tell them to be responsible for throwing it in the trash.

The Toshiba 50 inch plasma 50HP66 has a thin red line that just started down the center of the screen after only 2 years of use. We don't even watch the TV that much and I find it pretty remarkable that it is happening to everyone at the same time. Toshiba should either replace or refund.

We purchased a Toshiba Regza 52" (52RV535U), and within 2 years of purchase, vertical lines started appearing intermittently on the left side of the screen. Eventually, the issue became permanent, and the television is of no use. We contacted Sixth Ave. to confirm if we have an extended warranty, and they said we did, and they sent a technician for an evaluation. They advised us we needed a control board, and that we did not purchase a warranty, after they told us we did have one.

We contacted Toshiba regarding the issue, and they confirmed we had no warranty, and that we had to seek repair at our expense. We paid $1,700 for a television that worked for 2 years, which is horrible. It makes it worse to know many other consumers suffered the same common problem, and there was no resolution. I would definitely be interested in joining a class action suit, if it ever were to be initiated. We will never purchase a Toshiba product ever again! We are stuck with a mint condition television, that has mechanical failure within 2 years.

Same old story that I've read on previous posts. My Toshiba Regza 52RV535U 52-inch LCD TV has gone bad again. I purchased it new in December 2008. It developed the vertical, multi-colored banding over 1/3 of the screen approximately 18 months later. To my surprise, I was provided a refurbed 52R535U. I considered myself fortunate, especially with all of the run-around everyone else is getting. Now, approximately 18 months later, again the banding has returned. I spent over $1,700 for a television that I barely got 3 years out of. I feel that Toshiba knew about this problem and continued to put it out for consumers to get "suckered in to." Add my name to any class action lawsuit that arises from this. It is too common of a problem for this to go unchallenged by us, the consumers, who bought an expensive item with the belief that it would last.

I bought a Toshiba 55" LCD TV model #55G300U about 19 months ago and it was working fine until recently. My problem is, first, my picture flickered for a couple seconds and then it went dark, not completely dark, but not as bright as before. I'm thinking the backlight burnt out.

Second, after it's on for a few minutes, it starts making this weird smell, like burned electronics, and it goes to my head and gives me a headache! I'm afraid to keep it on and it starts a fire or something. Anybody else having this problem or know what I should do?

I bought a 46-inch Regza 2 years ago "POS" and the screen comes on then goes black. All I get is a sound every time I turn it off and on. It turns on then after a few seconds, it goes black again and all I get is sound. I called the supposed customer support and as soon as I mention my Regza TV isn't working, the phone line goes dead. I want to be in the class action suit. My contact email is **.

I bought a 55" LED Toshiba (55SL417U) on September 24, 2011. TV went out December 10, 2011 (less than three months). I could not register the warranty online or through Toshiba technical support. I had to wait for the warranty department to open (Mon-Fri; 8 am to 4). Service was supposed to be scheduled but never got a call, so I called them. They are waiting for the part that could take 14 days to come in. Toshiba customer service sucks. They won't call you when they say they will and will hang up on you if you push for results. Bad product and terrible customer service.

Don't recommend Toshiba for anything. Going on two weeks now with no solution in sight.

We purchased a 40 inch LCD TV (40E200U) seven months ago and it stopped working. I called Toshiba because it was still under warranty. They told me they would send a repairman out but did not give a time frame. It took 10 days for him to come out. He brought parts that Toshiba told him would fix the TV even though no one had ever looked at it. The parts did not fix the TV and he had to ask for the parts that would fix it. That took another 10 days. I called Toshiba back and complained and was told that after 20 days, I would get a replacement voucher for a new TV. But after 21 days when I called, they said that it was actually 30 days and that began after each part was ordered. If they (Toshiba) eventually decides that the TV is costing too much to repair, only then would I get a new TV. This is not good customer service and I will never purchase a Toshiba product again.

I am still waiting for more parts to fix the TV. Since the first part sent did not fix the TV, the repairman was told to return that part and put the old back in. When the next part came and was replaced, it was found that both parts were bad and now I have to wait for the first part to be shipped again. It is currently on back order and Toshiba or their repair center cannot give me a date when it will ship. The repairman is totally at Toshiba's mercy in regards to parts. I will never purchase another Toshiba product. They do not care about their customers!

I have the same problem as many others do on this website. A Toshiba piece of junk (MN52RV535U) that I paid $800 for 3 years ago and the LCD panel is bad. Toshiba needs to repair this TV's at no cost. Their referenced repair facility wants $1600 to do this repair. Toshiba refuses to even help any with this problem. This is ridiculous and some lawyer needs to get in this game and hold them accountable on a class action suit. I will never buy anything Toshiba sells and I am spreading the word to all my friends and relatives to do the same. I had a similar problem with a Mitsubishi TV 3 years ago and they furnished all the parts to repair my TV. All I paid was the labor. It also was out of warranty, but Mitsubishi understood their TV should last longer than 3 Years. Whatever happened to complete customer satisfaction? The repair facility wants over $1600 to repair the TV with no help or consideration or complete customer satisfaction from Toshiba.

We purchased our TV in November 2008 from Rex TV. It is a 60 inch Toshiba model #65hm167, and it has white dots all over it. I called Toshiba, and they will not do anything about this problem. I would love to be involved in a class action suit for this issue. We paid close to $2,000.00 for it, to only last 3 years. That's crazy. They said it is out of warranty. I heard the repair is around $800-$900.

Toshiba makes a poor television and does not stand behind it. Their "customer service" is completely apathetic toward the customers' needs. I will never buy anything else with the Toshiba label on it.

I purchased a 46" Toshiba Regza 46RF350U in 2008. This was a very nice TV for about 2 years. Then a thin red line showed up on the left side of my screen. For anyone not familiar, search the internet for "Toshiba red line issue" and you'll get way too many hits for my comfort. Well, I had purchased an extended 3- year warranty, so I called and had the entire screen replaced at no charge to me. It was handled nicely and my TV was back to normal. Until about a year later, the red line was back. I called Toshiba and was promptly told that I was out of warranty and my only course of action was to pay to have my TV repaired. I explained that their technician had replaced this screen less than a year before. I was again told that I was out of warranty and they were not going to repair my TV.

Because I did not want to pay $500 to have a new screen put into a 3-year-old TV that I paid $1200 for, I just kept using the TV. The red line would, eventually, go away after the TV was on for about 10 minutes. I was willing to live with this until I could budget for a new TV. However, now the thin red line has turned into a 10-inch wide rainbow of colored lines along the left quarter of my screen and, it doesn't go away. My 4-year-old $1200 Toshiba TV is now completely worthless and I am forced to get a new one.

I say again, I will never buy anything with the Toshiba label ever again.

I received an email from Toshiba requesting I participate in their product review. I spent 25 minutes on it. I have been inundated with telemarketers calling me since, especially at work. I have been asking to not be called. The calls continue mostly from California. I trusted Toshiba to safeguard my contact information. I am very dissatisfied with this experience. I'm not sure what you can do about it, but I wish you could rectify the damage done.

I bought a new Toshiba LCD TV (52RV53U). It's been over 2 years now and half the TV picture went out. About 6 months ago, I contacted Toshiba and they basically told me that I am out of luck and that they have not had any problems with that TV in the field. They will not do anything to help me unless I want to buy a new LCD screen for my TV at a price of $1700.00. I checked the net and found what seems like every one of these TVs has the same problem and Toshiba will not fix it for their customers.

They need to recall these TVs and fix or replace them. I paid around $1700.00 for this TV and expected it to last more than the 19 months it did. Because they will not fix this TV, I am forced to buy a new one (not Toshiba). I have been ** out of the $1700.00 I paid for the Toshiba TV. This is very bad customer service and I will not recommend Toshiba to anyone ever again unless they decide to take care of this problem.

Unfortunately, my story is a repeat of the prior submissions. I purchased a 52" Toshiba on July of 2009. As of last month, vertical lines are displayed on 40% of the right hand screen. Out of warranty, no direction from customer service as to where it can be repaired. Please add my name to the class action suit if pursued. I absolutely will never purchase a Toshiba again.

I bought 52" Toshiba Regaza and 2 years later, there were lines of death on the right side. Toshiba said they wouldn't fix it because I've had it for 2 years. However, it's been sitting in the box for 6 months.

My 3-year-old Regza 26HL47 has vertical banding on the left side of screen, which is getting progressively worse. Customer support claims no other reported problems with the model, in spite of overwhelming evidence to the contrary on the Internet (including their own discussion forums). Repair costs would be as much as a new TV. I will not be buying a Toshiba product ever again. I will also be notifying the BBB.

I have a Toshiba Regza 40" LCD TV. Approximately after 1 year of buying it new, it began to give me problems. First, a greyish vertical band appeared on the left side of the screen which showed picture. But the image behind this band was washed out while the rest of the screen was okay. At about 1.5 years after buying it, the screen got worse. The vertical band got worst. It would black out intermittently. Finally, about 2 years the TV just got worse. Currently, the screen image gets snow throughout the screen most of the time. I too read many complaints about this same model with the same problem. I am not where the problem originated (manufacturing or design), but what I am sure of is that this product is not reliable. I would like to get this fixed because the TV was not inexpensive. I paid over $1,200 USD. I would be happy to join in a class action just to get the TV fixed.

I have had a 52" LCD with the vertical lines showing. I'm in for the law suit. You would think a company would want to make their customers happy! I guess not for Toshiba!

I have a Toshiba 52" Regza that is 3 years old and that also developed a 10" vertical bar. I contacted Toshiba for an authorized service center and had them come out. I was informed repair would be $1701.44 ($1245 for parts) which was just slightly less than I paid for the new LCD. I again contacted Toshiba and they refuse, politely, to assist financially in any repair. I got on internet to find that many others experiencing same problem. I recontacted Toshiba to ensure they had my contact information so they could contact me when there is a class action filed. You should do the same.

As a previously loyal Toshiaba customer who has owned several TVs and laptops, including the one I am using to file this complaint, I am never going to purchase another Toshiba product including the 2 new laptops that I am going to purchase before year end.

I also have a REGZA 52" Toshiba doing the stripe thing down the middle. I would be glad to join Jaime in a class action suit.

I have a Toshiba model # 62HM84 (62-inch TV) that I purchased for $2500. The bulb keeps blowing. My extended warranty is up. Every six months I have to buy a new bulb that costs $200. Toshiba knows this model has a major problem with this TV because of the bulb blowing but they have done nothing to resolve the problem.

My 32" Regza TV blinks yellow then turns green but still won't display any picture. It flashes a couple times on turn on, but won't show any picture despite pressing input button on TV and remote.

The Toshiba 57" TV is an upgraded replacement. It is 6-years-old white & black dots grown all over the screen. The screen is a galaxy of stars.

I would love to start the Class Action Suit. Please see my post below. I keep looking at this and see more and more people with the problem. Whoever is interested, please provide me email address's and I will contact a Lawyer on Monday! Thanks Jaime.

I bought a Toshiba Regza 52" LCD TV, mdl 52RV535U on 3/9/09. In September of this year, it started to malfunction - showing vertical lines on the right 2/3rd width of the TV, left side picture is fine. I hired a tech to repair, but he said most probably the panel is bad, and not worth repairing, because repair would cost more than new. I called the Customer Support (800-631-3811). The person was very courteous. He listened to my problem, and gave me a Ref# 11906-001809, and redirected me to a case manager. But alas, the case manager was very rigid, and said no help is available because the unit was out of warranty (one year).

I spent a lot of money to buy this TV just a couple of years ago, and I shouldn't have to trash it so soon! I am a person of technology, and was one of the top test engineers at Westinghouse electric. I think that it is highly possible that this TV had a manufacturing defect, and Toshiba should help me, and others in similar situations in getting it fixed. I am not asking for a free of cost repair, but it shouldn't cost me an arm and a leg either !

I purchased a 52 "Toshiba Regza 52RV53OU 2 years ago and now, I have a 4" ribbon running vertically through the middle and another around the edge of the screen. That leaves 2 - 20" sections to view our TV. I called Toshiba and was told there is nothing they can do, then I was hung up on! Maybe the Wall Street Occupiers should add Toshiba to their list of worthless companies. I would love to join a law suit against Toshiba!

After much research on both review type (cnet) and consumer type (consumer reports) websites, I bought a Toshiba Regza 47" LCD TV (model 47ZV650U) in March 2010. I was initially blown away by picture and loved it! Then last week in November 2011, the screen suddenly went black. Still had sound but no picture. I read the troubleshooting guide in the owner's manual and according to the flashing orange indicator light, it might be a "backlight" problem. I tried unplugging and replugging it in to reset it like the manual suggested but even though it would turn on again, it would only show a picture for about 20 secs. and would go black again.

I called Toshiba (lack of) customer service department who told me that they would do nothing as the set was out of warranty. They graciously offered to direct me to an authorized service center as a way of assisting me. Upon doing some online research, it seems my panel may be going and the cost of repair is more than I paid for it new. At this point, it looks like I paid almost a thousand dollars for a TV that lasted just 20 months! I have already begun to tell everyone I can not go near a Toshiba TV as they are clearly pieces of junk and the company has no interest in standing behind their products. I have already vowed to never purchase another Toshiba product in my life! Say sayonara to my money Toshiba.

I have a Toshiba 52" REGZA LCD that is also experiencing a problem with the video signal displaying vertical lines on 40% of the screen on the right side. This is the first place I came to look if others have experienced it and am very disappointed to find so many others have also had the same problem with no support from Toshiba. I can not recommend a Toshiba product at all.

I've been a Sears customer for 29 years and very loyal to Sears. All my home appliances are from Sears ever since we lived in Los Angeles, California. We have maintenance agreement to all our appliances so they can be in good working order. We live now in a very small community and everyone knows each other. Recently, we are having a problem with our Toshiba TV. It's the panels on back of the TV. The technician that has come 4 times refuses to help us. The panel of the TV is not made anymore and it cracks at night. We are afraid it might cause a hazard to our home, even a fire. Sears does not care.

Like most of the posts on here - I purchased a 52-inch LCD Regza. Same exact problem after less than 2-1/2 years of occasional, normal use - vertical lines on 40% of panel, which cannot be fixed unless you replace the entire screen/panel (more than the $1400 cost) This is reprehensible, very poor product with known defect, no help from Toshiba. Never ever again. Be warned. Do not buy a Toshiba TV!

Toshiba sucks! Have a 3 year old 52" LCD TV that is doing the vertical banding bandit thing. I'm not bothering to call their customer service because it's known all over the internet that the answer will be "sorry, you're out of warranty". Guess what Toshiba, you just lost a customer for life!

After two years, a red five inches, vertical band appeared. It intermittently comes off and on. It is in the center of the TV. After contacting Toshiba, they said that they could not repair, as it was past warranty. I guess I'm SOL (** out of luck).

I purchased a Toshiba 52" Flat Screen TV on March/April 2009. In July 2010, my son came to me and said all these lines were going down the screen. I checked it out and about 12" wide green/red lines were going straight down. I called Toshiba and he advised me to unplug it and turn it back on. I did as I was instructed. Then I called back to advise that it didn't change, and they said that they could do nothing since I was out of Warranty already.

After complaining and explaining how my 57" Sony lasted 11 years without a problem, and I feel they should stand behind their product, they finally agreed to pay for the part, which was more than the cost of the TV ($1600 for TV) but I have to pay for the Labor. I brought it to their Repair Shop closest to my area and was even told by Repairman that it would have been cheaper for them to give me a new TV. I had to wait at at least a month for the part due to back order (Gee, I wonder why?). Ok, so in August 2010, it was fixed and I brought it home. Here I am again, 1 year and 3 months later with the same and identical problem. I called again tonight, but they refused to help me.

After seeing that so many people out there are having the same problem as me, I am thinking that a class action suit is in order. I don't have $1700 for another TV. I have 3 children and I'm trying to keep roof over my head. So when my 2-year comes home from Grandma's this weekend, how do I tell her that she can't watch her favorite movies? Toshiba gave me some b.s. address where I can mail complaint letter to.

So I got this TV on 8/25/2008. In Aug., I started seeing half of my TV so I called the company and of course, oh well. I think if all of us that are having this problem out of our TV, we need to get together and file a suit. This only means that this TV was badly built. I saw that Toshiba was sued 2 years ago. Please, let's put an end to this.

I need a part for a Toshiba TV model #50h2, part #23599316 video board. When I search the web for Toshiba parts, all I get are new TV sales. What a joke! If I cannot get parts for my old one, I ** well will not buy another one.

I have a Toshiba Regza 40xv645u that was purchased 18 months ago. The picture fails with red vertical stripes running through the middle of the picture. I can see by the amount of complaints that I have literally rented this piece of junk for $90.00 a month. When a product has this amount of failure rate, the government agency responsible for not allowing shoddy workmanship to be peddled on our shores needs to act to protect consumers.

I received my brand new 55-inch LED TV from Toshiba. The screen went totally black and there was no sound although the indicator lights were on. This happened after only 6 months. I called Toshiba customer service (Western Mountain Division in the US). They verified that according to the serial number, it was within warranty. But they would not replace it or repair it unless I could produce the receipt. I told them it was a gift given to me and that I didn't have it. They told me that they wouldn't do anything without it and ended up closing the case.

I contacted the person who gave it to me as a gift. I got the receipt and re-contacted Toshiba. I gave them my case number and receipt etc. They said they'd call me back if not by that day, it would be the next. I never received a call. I called them again. I told them this. They said that they don't guarantee call backs. Furthermore, they didn't have my receipt or any info that they closed out my case the first time. I re-sent all the info again. They verified they got it. They said they would call me back the next day. I never received a phone call.

I called them again and asked what was going on. They said they didn't have any of the necessary info (receipt) to process the order. So, they closed the case. I asked for a supervisor. I was told that it's their policy to not give me that information. Anyway, I sent it again. They verified they got it and said they would call me within 1-2 business days. Well, it was actually 4. It's now about 2 and a half months later. They offered me a used replacement or refurbished TV, about half of what I paid for it originally (Toshiba credit only not cash). Mind you, this was a brand new $1400.00 TV when I was with the person who bought it for me.

Every customer service rep, as well as the person who supposedly "has taken charge of the matter"(a woman who said her name was Michael - go figure), had a somewhat condescending attitude towards me every step of the way like "who was I to be complaining about their product". I mentioned this. And I said how disappointed I am over this whole process and how much money I spent on this product. She just blew me off. She said I can take the offer or she'll just close the case out and give me nothing. I told her that I was going to blog about this whole experience. She very confidently and defiantly told me to go ahead, she didn't care. So, here I am. I used to think Toshiba was a good product. But now, after having trouble not just with this TV but other products from them, I will never buy another Toshiba product ever again. I've also been reading other reviews. I am realizing that Toshiba doesn't rank very high in quality for just about all their products.

I bought my Toshiba Regza 1 year ago from hhgregg. I don't watch much TV in my room. I turned it on and now it shows red and blue lines on going down in the middle and no pictures. I am very disappointed. I paid good money for this TV and I feel I got robbed. There should be a lemon law on electronic that doesn't work.

My Toshiba is a 26AV52R which was purchased 2 years ago. It now has vertical lines running throughout the screen and needs replacing. If this is bar binding like on other TVs mentioned on this site, then something needs to be done to make Toshiba fix this problem. I have always purchased Sony TVs in the past and they always last at least 5 years. Two years to replace a TV is not good manufacturing. Someone needs to address Toshiba about their substandard product. I have been told by Toshiba that I need a new screen, which I am sure is more than the price of a new TV. This is an unacceptable product.

I bought a 52-inch Toshiba about 3 years ago for around $1,800. I don't use it very much because I just don't watch TV unless my kids are visiting. During the last several times that I've turned it on, I noticed pink patches on people's faces. Now I am realizing, there is a broad pink band that runs from top to bottom at the center of the screen that obliterates whatever is on. I have tried calling Toshiba, but I have not spoken to anyone yet.

I purchased a 52' LCD Toshiba TV. It cost me almost $1300.00. I only watch few hours a week and after 2 years, the screen has color bar running from top to bottom. It cost me additional $60.00 for a service man to come and check. I was told it's bar binding. Toshiba history has this problem and it would cost me almost the price of the new TV to fix it. I am very unhappy and Toshiba knew it has been a problem and nothing was done about it. Toshiba should be held responsible for their products. I will be glad to participate if there is a lawsuit on regarding this.

I purchased a Toshiba 42HP83 Pedestal TV in 2004 for $2,500. It has had no picture working now for 6 months. I cannot get any help unless I pay a fee even for a book guide or troubleshooting guide. One thing Americans will buy and continue to buy is a good product at a fair price, with good service. Toshiba is not one of those companies, in my opinion. I would not suggest buying any type of Toshiba product to anyone, whatsoever.

I purchased a Toshiba 42" model # 40e200U on February 27, 2011. The TV just stopped working on September 13, 2011. I have been dealing with Toshiba for almost 2 weeks.

They have one excuse after another. First they said it wasn't registered, then they said it's a problem with the serial #, and now it's a computer glitch. I have spent 15 hours on the phone with no help. They say they will call you back, but they don't.

I have a Toshiba Regza 52RV535U that I only have 2 years and it's already broken. It starts with a green line in the middle of the screen. I called the Toshiba Support but the same answer with everybody here. I have to replace the panel that cost more than the TV. I see a lot of people with this problem. Is there anything that we can do? It's unfair that something that cost you $1500 will just be good for 2 years. Please don't buy this brand, doesn't worth it.

My husband and I purchased a 32" Toshiba Regza approximately five years ago. Not two years after we had purchased it, the display would go black like the TV was off but you could continue to hear the sound. You could turn it off, let it sit, and turn it back on and it would work again for a little while, only to go off again.

We took it to two different repair shops who found nothing wrong with it. We just had to put up with it and just avoid watching it.

This, by far, is the worst investment I have ever made. Do not buy Toshiba products!

A little over 2 years ago, we purchased a 52" Toshiba Regza LCD TV. A few months ago we noticed a 4" thick or so vertical strip with colored lines along the right side of the TV. While it was somewhat annoying, it was only on the right side and you could still see most of the screen.

A few weeks later, we then had another 6" vertical strip with colored lines right down the middle of the TV. Being that we spent $2,000 for the TV, it seemed pretty ridiculous that after 2 years it was basically shot and we were better off getting a new TV.

I'm so unhappy with Toshiba and their products, and we will never again buy anything from this company. Their products are junk along with their customer service.

I have a 19" Toshiba TV for my dorm room. I've only had this thing for 2 weeks and the screen is all static-y and will barely show anything. This has happened twice already...

I purchased a 52 inch screen LCD TV 2 years ago. It has been displaying bar binding. I believe-one-half of the TV shows colored vertical lines. The repairman quoted me $300 plus to replace the LCD panel. He is giving me a 50-50 chance of it working. I didn't have a choice but to try this. I didn't purchase a warranty because the TV cost $1,800.00.

I will never, ever buy Toshiba again. For the next TV I purchase, I will also buy an extended warranty. I am very disappointed with Toshiba. A TV should last more than 2 years when you spend this much money.

In 2008, I purchased a Toshiba (32" IHD LCD Television model 32A500U). In July, 2011, the picture feature failed completely, although the audio was functional. I took the unit to a factory authorized repair shop and paid $50 for an evaluation of the problem. I was informed, a week later, that it would cost $300 to make the repairs. As this is almost the cost of a new TV, I declined. I then called and wrote Toshiba requesting some financial assistance in repairing the unit. Their response in all requests was that since the unit was outside their one-year warranty, there was nothing that could be done.

I am now faced with a $300 repair bill or placing the TV out for garbage (which is what it is). It seems completely irresponsible for a manufacturer to produce a product that has a lifetime of three years given the cost of that product. Being totally disgusted with Toshiba's attitude, I will never purchase another Toshiba product again.

I purchased a new lamp for my Toshiba DLP 52hm84 TV to replace one that did not even last a year. The new lamp was defective. I contacted Toshiba and after their standard runaround of misdirecting your call, I was finally told they would send a replacement. A week later, I still had no lamp and started all over with bouncing from rep to rep and was told the order had not even been processed yet because they did not receive the sales receipt I had emailed for proof of purchase. I knew this was a lie because the previous Toshiba rep I had just spoken with referred to the receipt. They told me again, my replacement would be expedited and a lamp would be sent ASAP. Yet another week went by and still no lamp, so I called again and got the runaround a third time, only to find out in the end that a lamp has still not been sent. Our TV has been out of commission for a month now. I can't stress enough for people to stay away from Toshiba products. The quality of the product is poor and you can't even get standard replacement parts.

I purchased a 32" Toshiba TV. It sits about 10 feet from my chair. I have the volume all the way up and I still can't hear it very good. I asked at the store and they said that it was a common complaint and that I should shell out another $200 for a "sound bar." What kind of scam is this? I couldn't turn up the sound on my old TV! Now, in order to hear the TV, I have to buy additional speakers. I am afraid to buy a car in case it might need brakes that don't come with it!

I purchased a 50 inch Toshiba on June 8, 2006, model 50HM66. I saw on your site that there was a class action settlement regarding the lamp on the Toshiba TV on September 7, 200. The television displayed a dark shadow at the top corner of the screen. Best Buy had the TV repaired. On October 3, 2006, the TV started to shade and the lamp went out and the TV went black. Best Buy repaired it. On March 8, 2007, the same problem reoccurred. Best Buy directed me to Toshiba.

Toshiba sent out someone to repair the television, and he told me that Best buy were replacing the lamp but the lamp was not a new lamp. He states that he put in a new lamp. On June 19, 2008, the TV lamp went out again. Toshiba sends out Mission T.V. They replaced the lamp again. I contacted State Of California and Mike ** told me that with the Toshiba model # 50HM66 DLP television, a diagonal shadow may develop at the top of the screen after a number of hours of use. This information is found in the Toshiba website. Unfortunately, my serial was not one of the serial numbers, but I have the same identical TV with the same problem. Besides this problem, when this happens, my TV goes black.

On July 2, 2011, my TV experienced the same problem. The lamp went out again. The television is 5 years old and I spent $2,000.00 of my retirement money for a TV that I have hardly enjoyed. The TV is in my living room and I only used it when I had a guest. It was not used every day but the lamp continues to go out. I am a senior and am living on a retirement income. I don't have another $2,000.00 to purchase a new TV. Please help me.

I purchased a 52" LCD Toshiba 52RV535U television on 4-15-09 for $1234.97. Now, I am told that my LCD display is bad. It would cost me $1100 to repair it. I am very unhappy with this product. The company has a history of this complaint but does nothing to make it right. I can tell you, if there is a lawsuit on this, I will be glad to participate. Companies should be held responsible for their products. I am sincerely an unhappy customer!

I bought a 52" Toshiba Regza LCD TV. After two years, a 4-inch vertical line appeared on the screen. At first, it was blue transparent but as time went by, it became a black line. I could not get satisfaction from Toshiba.

Less than four years ago, I paid over $1,600 for a 65" Toshiba rear projection TV. Now it has developed white spots on the screen and I was told by a service company that it would cost $900 to fix it.

The Toshiba Service Department told me the warranty has expired and there is no recourse.

Can anyone tell me who to contact at Toshiba to get my issue resolved?

We purchased a Toshiba 52 inches tv and 2 years later the lcd display went bad, you could only see 1/2 the picture.

I have purchased Toshiba 24" LED TV on 15 July 11 via bill no 38412 from your dealer Hazrat Vision in Vikas Marg, New Delhi (India) with three-year warranty. But its speaker is producing irritating noise from first day.

I already informed this problem to dealer but he is not giving me any solution. I have already lodge complaint on 20 July 2011 regarding this on Toshiba customer care on 18002008674. My complaint no. is 07201188. My contact number is **.

Kindly solve my issue regarding this. I have already called so many times to Toshiba dealer 01142486856, Toshiba service centre +919910044005, and Toshiba service in charge Mr. ** at ** but I'm getting poor response from their side.

This is same as all other Toshiba DLP TV complaints on your site, "hundreds of them ".

OK, here it goes. I bought this TV, model number 50HM67, 50 inch DLP about three years ago. I have been putting bulbs, power boards and everything, but the plastic case is substandard--where electronics are encased in!

The point is, when is somebody going to help?

To sum it up, my Toshiba Regza (sp) 52rv535u LCD TV bought in 01/19/09 for 1,799.99 broke today, 7/5/11. I had a very similar problem as a lot of other people with this model. The one-third right of the screen has color bars running from top to bottom. I believe it's called bar binding.

I did not pay 1,800 for a TV to break in two years. I need to replace the LCD panel, which is 3,000. And if you do the math, I paid 660 a year to watch TV. Just wrong.

Stay far far away from Toshiba as they are built like junk. My Oliva 42-inch 7 series bought in '06 is still going strong! Shame on Toshiba for selling people this junk.

I bought a Toshiba flat screen 40" in June of 09 for $800..yesterday July 3rd the pic went. Ridiculous..as i read of other complaints, I see that the lifespan of these very expensive tv's is 2 years!! Unreal...

I purchased a 37" Toshiba LCD three years ago. Suddenly the faces of the people began showing up green. I called Toshiba and they were unable to help and referred me to a repair service who charged $80 to come out and see the TV. One week later they said it would cost over $400 to make the repair. I called Toshiba again and was given to a case manager who told me to contact the office in California. She further stated that they would definately call me back. Thye never did. It appears that Toshiba couldn't care less about stanking behind their product and anyone who purchases one does so at their own risk.

I purchased a 19C100U on 10/2010 and 6 months later the volume degrades and won't lock unless the favorite boxes are initialized and maintained at the bottom of the screen. Contacted a co. representative and he walked me through the reset program, but this failed to correct said problem. He did say he'd call me back in an hour. But duh, it never happened.

... or any other Toshiba product.

I have never been more disappointed in a brand of TV in my life. I purchased a 42HL196 (Ser# AM322027032) in December of 2006 (for upwards of $1700) and it was great until yesterday, it decides not to turn on and flashes a red REC light three times in perpetuity. It has not been moved since we bought it, so it is not like it was ever mishandled. I have had crappy Magnavox's make 4 household moves that lasted 20 years!

We take it to a repair shop and pay $50 to find out it is dead. The power supply is bad and some digital board is bad, $750-plus to fix = Not worth repairing... I talk it to another shop and they say the same thing. You can't make a power supply that will last 10 years? Are you sure you should be making anything?

I even bought the 3 year extended warranty which my dealer, Video Only, says expired 6 months ago.

I used to be really impressed with your brand and recommended it to everyone that asked. Not anymore. I don't think I can trust the TOSHIBA brand anymore.

I purchased my 65 inch tv model number 65HM167 about two years ago. I have a small white dot on the side of the screen. The repair person i talked to on the phone told me it was a pixel that went out and would cost me $900 to replace. I talked to Brittany at toshiba and she said since it was one year past warranty that there was nothing they could do. I have been real careful with this tv and have not even moved it the whole time!! i think they should fix it for me.....

Two years to the date the television started to loose its display on the right side of the TV.

Well that means the TV is shot!!!!

My husband and I saved for a few years to be able to afford a family room and a large screen tv. We purchased Toshiba over other brands because of it's reputable name. Now 2 years and $1603.93 down the drain later we only have an oh well!

Now I am sure that this might not sound like much to Toshiba and I completely understand the whole warranty thing. But really $750.00 a year for a TV is a bit much.

I purchased a 65" DLP TV from Toshiba in 2007. It had a one-year warranty with model number ****. It had an amazing picture and sound quality. Then in early 2011, I went to turn it on and it would not function at all. Then I heard this low, creepy male voice which I later realized was the TV itself saying, lamp not working'. I ordered a generic replacement lamp after finding out that the cost of a new one from Toshiba was about $70 more for the exact same product. It didn't work. I don't know if the product was bad but I returned it for a refund and I ordered a new Toshiba brand replacement lamp through a company on ****. It didn't work either.

I contacted Toshiba who had me on hold for around 20 minutes total and I spoke with a woman who immediately offered to replace the $170 lamp. All she asked was that I send in a copy of the original purchase order/receipt from Amazon along with the case number assigned to it. At no point did she ever say anything regarding the ballast in the unit being bad. I contacted the company on **** that had sold me the 2nd replacement and explained to the technical support guy everything that had happened including how long the original lamp had lasted in the TV. He told me that that was my problem since the content of mercury is so high in the lamps, it takes 15,000 volts to initialize the lamp.

After that, the unit runs on a baseline of around 3200 volts. When the lamp lasts too long, it takes more and more voltage over the 15,000 to make come on. This causes damage to the ballast which in turn will damage it leading to a need to replace it. The ballast is an integral part of the TV and is not something you can easily replace. First, you have to get a Toshiba-certified maintenance/repair person to come and find out what's wrong with it at around $200 per visit which is a lowball estimate then if you want to spend around $1000, you can try to purchase a new ballast then pay another $200+ to have it installed.

According to all reports I have found, this part is not meant to be replaced and it is extremely difficult to acquire one. When I called Toshiba to see what they would do regarding this, I was sure that I would at least be offered a good deal on a new TV even if it wasn't quite as big as the one it would be replacing. I mean, they offered me a brand new $170 bulb without any kind of provocation on my part so what would be the difference in wrapping up a $1000 claim that could easily cost them over $200,000 in sales as I plan on telling at least 200 people not including the people they tell and this complaint as well. I was wrong.

After being left on hold for another standard 20 minutes, the case manager, John, came on the line and adamantly refused to offer me any kind of help or service, let alone financial compensation as he put it, stating that, "Toshiba doesn't do that." I explained the situation to him including all the technical information that I had gathered and his response was that parts have to be repaired, my warranty was up years ago, and the ballast not working doesn't have anything to do with the lamp. The red flag here, as I saw it, was that he didn't even try to refute that there was a problem with the ballast or offer me any technical support, advice, or reasoning for what could be wrong. He just skipped over it, talked over me and made me so angry with the shoddy customer service that I have decided that I will absolutely never purchase another Toshiba brand product ever again.

I was going to refurbish my Toshiba laptop and give it to my young niece for her first computer and I have decided that I would rather invest in a brand new computer for her from an entirely different company. I don't care if Toshiba is the last place on earth to purchase electronics. I will just go without! I have never felt so cheated in my entire life. As I pointed out to John, television sets from the 1950s are still functional. My grandma has one! It is incredulous for anyone to expect that a product that was supposed to be the pinnacle of technology is nothing more than a disposable piece of junk that isn't worth the plastic casing surrounding it. I don't even know how I'm supposed to get rid of this thing safely and he offered me no support in that direction either. Bad form, Toshiba, and big mistake. This product is a lemon!

I purchased a 46" Toshiba TV from Boscov's (Wilm., DE) 6 years ago. The TV wasn't 8 months old when the lamp broke. I called the store where I purchased the TV (also paid $2500 for TV) and was told to call Toshiba. I contacted them and they sent me a new bulb. It also broke within two months. I purchased another one from eBay which lasted only a month and even with the new one, the "red" color was missing, then the picture went out completely. I just ordered another lamp and sent back the old one. I am very dissatisfied with this TV and have never paid this much before for a TV. I thought Toshiba was a name brand and would last me for years. I am very disappointed and did not get my money's worth.

Over time, my laptop's display has developed thin (1 pixel wide) multicolored vertical lines that have gradually increased in number, and the display has finally developed a white, vertical stripe (1 1/2 inches wide) through the middle. Although the laptop is no longer under warranty, it is my assertion that all LCD displays should be manufactured to last much longer than they do presently.

This experience has made me apprehensive about buying a large, expensive LCD TV for fear that the same type of problem will develop soon after the warranty expires. There are enough complaints about this same problem floating about the internet to see that this occurs too often and must be dealt with.

Based upon the complaints I have read online, all companies who manufacture laptops and other LCD products have experienced the same problem. Better and longer warranties are welcome, but consumers *not* having to go through the hassle and inconvenience of having to have their devices fixed because of what I perceive to be premature LCD failure would be an even better option.

Manufacturers need to use better-quality components/materials that will enable the LCDs to endure longer (preferably lasting as long as the older CRT technology). Consumers who bought the older CRT televisions years ago could reasonably expect the screens to last for approximately 10 years. With the newer LCDs, their lifespan can be expected to last anywhere from a few months to maybe 3 years, due to the vertical line problem.

Considering how much is paid for some of the higher-end laptops and larger televisions, is it any wonder why some consumers would be apprehensive about buying one of these with the knowledge that their purchase is really a gamble when it comes to the LCD? (I love LCDs; they are my #1 choice. I'm just describing a real problem that has yet to be adequately addressed by manufacturers.)

I bought a Toshiba TV and paid $2,400.00 for this piece of junk! I have replaced 5 lamp bulbs and have called them multiple times and have gotten only the run around to buy another stinking bulb. This has been a way for them to milk the pocket book. This company does not stand behind their product and will not support the consumer in anyway. I will never buy another Toshiba product again. Ever!

I will also blog to every site I can about their lack of care after they sell you their product. You will not be helped in anyway! This really stinks. I've read many blogs about this TV that have the same problem with the lamp bulb and have gotten nowhere. I am another sucker that they ripped off and they got away with it. I truly wish they would make this right. It took me 2 years to pay for this TV on payments. It's been nothing but trouble. I have a very expensive paper weight!

I purchased a Toshiba HDTV 3 years ago, along with the extended warranty. Two months after my purchase, the bulb blew out. I had to fight with the store to get them to replace the bulb. Now 3 years later, the bulb blew out again. The actual store I made my purchase through closed 6 months after my purchase. I contacted Toshiba on the phone and was informed by the customer representative that Toshiba will not back up their product. That I can expect to have the bulb blow out about every two years. I'm still making payments on this TV, and I can't understand how Toshiba can just leave its customers hanging. I have read the reviews on this specific TV, and it seems to be a trend with this product. I believe this could be considered a "lemon" TV.

The bulb cost is $218.99. And considering I have an extended warranty, I can't understand how Toshiba would not want to back up their products!

We bought a 52" Toshiba REGZA HDTV, model #52RV53OU on 8/28/08. Unfortunately, we didn't buy the extended warranty as we had faith in Toshiba products--big mistake. Shortly after 2 years of use we started getting a vertical line down the right side. I called Toshiba and they sent me a software update to see if that would fix the problem. It didn't.

The problem became worse until we had 1/3 of the right side with vertical lines that eventually went completely black. So, we loaded this huge TV into our car and took it to a local repair shop. They decided to order a T-con board from Toshiba in hopes that it would fix the problem and not be the panel which costs more than the TV itself. This was ordered in early Nov 2010 and as of 1/12/11 it still hasn't arrived. The repair shop has called Toshiba and I have called/written Toshiba about this matter but have only been given the run around.

Today the repair shop found a T-con board online and put it into our TV but unfortunately, it is the panel that has gone out. According to them and the reviews I've seen posted online, this is a big issue with Toshiba televisions. I highly recommend not buying a Toshiba. A $1500 TV should last longer than 2 years. Toshiba needs to start making their products better so they can proudly stand behind them and not make any more throw away products.

I bought a brand new Toshiba TV, model # 37AV502R, in may 2009. Just recently, the picture screen is showing multiple color lines and is out of sync but the menu mode screen is still perfectly in focus. My average use of this product is around 4 hours a day, between after daily working hours. I called Toshiba and explained the above issue in December of 2010, and they have mailed an update firmware to the television and would resolve the problem. It did not work after the installation. I went back to contact Toshiba for more advise and they told me take it to a service center.

Two percent of their product life could not pass the 2-year mark, as of this item, per Toshiba customer service supervisor. You are on your own after the one year warranty, as indicated by them. It is not acceptable that a big brand name like Toshiba knew these defects and keep selling these products. They are willing to provide the firmware for updating and hoping to mend the issue, but could not stand by their philosophy and commitment after the one year warranty. Don't be a fool and go for Toshiba.

In June 2008 I purchased a 37 inch Toshiba LCD flat screen television model #HL17. I paid $769, bought a 2 year extended warranty for $84.99, and tax $59.85 for a total of $914.74.

In September 2010, it developed a black gray circle about 6 inches in diameter in the upper right hand corner of the screen and a vertical line up the center of the screen coming from the bottom of the screen. I contacted the warranty company to have it repaired. They received the television on December 6, 2010. I contacted the repair shop to ask about the status of the repair after 2 weeks. They told me they had ordered a part called a "T Con" but it didn't help so they have ordered an entire screen/ motherboard (?) to replace the failed part.

I asked questions about this new part, how much does it cost to replace something like this normally? The lady said they normally charge about $800 to $1000 to repair something like this. I had questions about this new part. The girl said when it comes, they will be able tell because the new part will have an "R" on it. Can I buy an extended warranty on this new part? Can I have some kind of documentation to protect me, as a consumer? She said that would be a good question to ask the warranty company.

I contacted the BJ's warranty program company to ask questions. The lady didn't know if this replacement part would be new or refurbished. I asked more questions about extended warranty on replacement parts, She told me that they don't sell extended warranties on the parts only on the television sets and that they do not sell extended, extended warranties. So, here we are without our two year old LCD Toshiba television and instead, we are watching our old 24" 20-year old Quasar Tube television set.

I am disgusted with the new technology being shipped to the USA with a limited life expectancy, a 2-year, 3-year life expectancy . Who is protecting the American Consumer? Why is the consumer having to bear the cost of all this fraud in manufacturing? ?Therewas a time when American labor forces produced these products and brought home a decent wage and felt good about themselves, and working in a factory instead of feeling useless and on unemployment.

So yes! Maybe it does cost more to produce an American product in the beginning but in the long run it's worth it to have a product that will last, and the American worker will work and have real insurance coverage, instead of supporting slave labor in foreign countries exporting junk like this Toshiba television.

Please excuse my rant as I am still in limbo with this television repair situation. I will never again buy anything with Toshiba brand.

I bought what I thought was a *** 42in FLP from American TV in Madison WI. 3 years in and I've replaced 4 lamps and it jut went out again! These TVs are garbage! Had I been told by salesman I need to spend 200 bucks every 6 months, I would have chosen a different brand I was buying one anyway. Stay away from Toshiba! There is no customer service. You are on your own with these *** clowns!

I purchased a Toshiba model #56MX195 in Nov 2005. The power Lamp lasted only one year. Class action lawsuit was filed to recover damages. Toshiba discontinued making that model TV and also the repair parts part #23405480 that I need to repair my 5-year old TV that is nothing more than a 100lbs paperweight at this time.

Two years ago, we purchased a Toshiba 52" Plasma TV set at Costco in Culver City, CA with model number 52RV53U. We paid over $1,000 for the set. Half of the screen is completely blank. An authorized technician came over our home and after paying him $150, we were advised that we had to pay almost $1,000 to replace the part. We declined this because at this time we do not have that money to repair a set that was supposed to last more than 2 years. We are extremely unhappy about this.

I have a 4-inch color bar line on the right side of my LCD screen, Regza 40RF350U, which I bought back in Dec 2007. The cost to fix this is too expensive. Before this, the picture quality was great. I will never buy another Toshiba product.

I bought a Toshiba 37AV502U 2 years ago new. The day I paid it off my, 2-year old hit it with a toy. I have searched high and low for a way to replace the screen for cheaper than what I paid for the television. I give the model number and am told that it doesn't exist. When the TV was still new, I was told that it was too new and that there were no parts available yet, so I was advised to buy a new TV. It is now November 2010 and the TV was made August 2008 and when I give this model number I am told that nothing shows still for the product.

So why are they charging so much money for televisions that are essentially disposable? I want to know why they are not being held accountable environmentally for this obviousI can't even think of the word! How many of these TVs are going to end up in landfills before someone takes notice? In these days where even our city has recycling awareness, where is Toshiba's conscience? Now I have no television and can not bear to throw it away because I paid so much money for it.

The Toshiba 46 in Renza LCD will not work after only having it 2 yrs. Toshiba did nothing and basically could care less. i have to buy a new TV; this one is not even paid off yet!

I purchased a Toshiba 19" TV-DVD combo last July 2009. I have used the DVD only once and it started turning itself on to the DVD screen after the TV is turned off. Then it started switching from TV channel to DVD screen. It will not remain on TV. The amount of time varies among different channels, from seconds to minutes!

I have checked with Comcast, changed remote batteries, unplugged and replugged, and checked connections. We paid something over $300 for the set and were quoted around $170 plus shipping by Toshiba's "repair" department. It's six months away from April Fools' Day.

Our 1992 Zenith TV had one small repair in its 18 years and is still working perfectly. Am I just suppose to accept this, in this brave new world?

It is a relatively small amount of money from a lawyer's standpoint. It has imposition on time, energy and of course a pocket book, to say nothing of confidence in Toshiba. My spouse was just about to purchase a Toshiba laptop but of course she will not do so now.

I bought a 52 inch Toshiba Regza 1080p LCD television in November of 2010. The television only carried a 1 year warrantee. After 18 months of purchase I started getting barcode like lines on the right side of the screen that went approximately 3/8 of the way across the screen. It quit doing the barcode thing but now I have a green stripe down the middle of the screen. I called Toshiba and pretty much told me tough luck. I called a television repair shop and was told it will cost as much as a new television to fix it. I will never again buy a Toshiba and if you're smart you won't either. Please learn from my mistake!

I bought a 52" LCD Toshiba in October 2008 with a one year warranty. October 2010, colored vertical lines appeared a little off center of the TV. I called a repair shop and was told it would cost the same to buy a new TV because the panel was bad. I called Toshiba and they were no help at all and did not care that they have a failed product. It was only a one year warranty but a TV should not die in two years and cost the price we paid for it to repair it.

To me that is a rip off and will become a problem for Toshiba because who would buy another one? TVs are not disposable. I would never buy another Toshiba product again and I would recommend to all the consumers I know to stay away from Toshiba products.

I bought a Toshiba DLP TV with extended warranty. After replacing 6 lamps, they no longer will honor my extended warranty. I have spent numerous hours of time on the phone and the aggravation is astounding.

The television was working for 3 weeks and started double talking and needs to be turned off. And I need to wait for 1 minute and turn on the TV. I call customer service and Cosco and Toshiba they give me the going around from Toshiba to Cosco and Cosco to Toshiba and the repair center 4 months ago. And now I loose my patients.

I bought a 52" LCD back in 2008 and initially it worked fine. But just 1 month ago, I started seeing vertical lines on the right side of the screen. I contacted Toshiba and they offered no help whatsoever. I did some research and found that this problem was very common and the repair cost was more than a brand new TV. I'm very disappointed with Toshiba and I will never buy anything from them again.

My 29 inch Toshiba TV is not working since more than one month. More than 10 personal complaints, and more than 100 complaints made to M/S Tiger Electroniks but there are no positive results. Their service engineer Mr.** once attended to the complaint, but could not repair the TV. He took Rs.300 from my wife for service charges and assured for the TV to be repaired up until tomorrow. He did not even give the receipt of such charges. He has cheated us. We are doing 3-4 calls to him daily, but he has not attended the call to date.

My Toshiba TV went black. There is sound but no picture after about two years and three or four months. Best Buy sent it to Kentucky to be checked and said it was not repairable. I had to buy another TV to replace the sorry Toshiba.

Just like Susan, Samuel and David, our 52" Toshiba 52RV535U has the vertical lines on 1/3 to half the screen. This was Installed on 12/08. Repair cost would exceed replacement. Absolutely no relief from Toshiba representatives. I will never purchase another Toshiba product. Cost, including installation, figured about $1,500 per year of viewing, a little too expensive for my taste. I will replace with a Samsung.

On September 5, 2010, the lamp in my DLP television broke. Since it was a holiday weekend I had to wait until September 7, 2010 to speak to anyone in the Customer Service Dept at Toshiba. I explained the problem with the lamp and the customer service rep, David, told me that I would have to buy a new part out of my own pocket, $218.00 (not including shipping) from the Toshiba store. I was upset by this because I did not know that every 2-3 years, I would have to spending over $200 to buy a new part for my television which is probably not even worth $200 right now.

Begrudgingly, I ordered the new lamp from the Toshiba store online (http://ceaccessories.toshiba.com) on 9/7/10 and paid for expedited shipping. The lamp came in on 9/9/10 and it did not work in my television. After several attempts, I called back the Toshiba customer service on 9/10/10 and they told me that the lamp was defective and they would send me a new one. But now, I have to wait a week to get my new lamp, therefore, another week added on without a television in my living room. In order to get the new lamp, I had to scan my proof of purchase and include other information such as name, phone, model# in an email. I did this immediately on 9/10/10 and mailed out the defective lamp.

On 9/14/10, I called the Toshiba customer service center to check the status of my return and the representative told me that someone already spoke to me that day about my return, which was a lie. They did not speak to me but they did leave a message stating that the proof of purchase I emailed was incomplete because it did not have a date. I did not realize that the bottom right corner of the packing slip had a very small date on it that I was supposed to include. So now it is 9/14/10, more than a week after my television broke and I am back to square one. I have to resend all of my information via fax this time to make sure it goes through and no one can tell me how long it will take to receive my new lamp that I am not sure will even work.

I feel that the lamp issue is a problem on Toshiba not consumers and we are paying the price. Not only do I have to spend a large amount of money in these hard economic times but I have to take time out of my day to call and fax and email. Toshiba has not been helpful or anyway accommodating. I even asked them if they could just look up my order since I ordered the part from Toshiba accessories that way I would not have to re-send everything and they said they could not and that I would have to call Toshiba accessories and tell them to send me something I could send to Toshiba customer service as proof of date of purchase. I have spent time, money and aggravation living without my main television in the living room. It is not fair what Toshiba is doing to its customers. I wish someone would have told me about the lamp issue prior to buying the television.

We purchased 2 Toshiba flat-screen TVs at the end of last December. They were different models. After about 2 months, one of them developed garbled audio. Turning the TV off and then on again would cure it for a while but the problem became increasingly frequent. We had the store where we bought it pick it up and return it to the regional Toshiba authorized repair service. By now, it had come to light that Toshiba was experiencing this audio problem with one (or more?) of their models.

After waiting months for the TV to be repaired, to no avail (it seems the necessary part to fix it is not available, doubtless because all that model must be retrofitted) we were sent word a couple of months ago that Toshiba would like to replace the set due to the long wait we were experiencing. We agreed to this. About 3 or 4 more weeks passed and we were sent another message that they did not want to replace it after all and we were back on the waiting list for the part! By then I was out of patience with them and called and raised **.

After filing a complaint, we waited further for word from them as to what they would do. Finally, they called to say they would replace it with a different model (that was larger which we didn't need but did not have some of the features the original had). The only other option we were offered was a monetary refund, which would have been fine. I would now far prefer to buy a different brand but the timing we were quoted was that they would take back the faulty set from their authorized repair facility and then we would have to wait something like 10 to 12 weeks before the refund money would be forthcoming to us.

Obviously that was a real put-off, so we opted for the replacement set. Three weeks ago, Toshiba emailed me an agreement letter to sign for the exchange and I signed it and sent it back to them via email the same day. Today, having not even received an acknowledgment from them, I called again. I was on hold 10 or 15 minutes only to be told that the status is somebody would phone me within 3 business days from now to let me know if all is tracking correctly? Huh? We had to borrow a TV set belonging to the store where we bought the Toshiba and we still have that; otherwise we would be without a set in our den. Economic damage is they have us over a barrel, basically, due to the untenable amount of time quoted for a refund from them, though at this rate we aren't doing much better with the exchange we agreed to.

My 4 year old Toshiba model 62 HM 195 TV went wrong in June 2010. As of Sept 9, it still has not been fixed and it is a waste of time phoning their customer support. They don't know anything and can't help. They won't give me their corporate office address nor tell me anything apart from the parts are sent out to another company for repair. They don't know the company's name and when the part is returned to the service center it has no paperwork attached. When it still doesn't work, the only recourse is to send it back again and wait another two weeks. Mr. ** is particularly unhelpful.

He says the repair has nothing to do with customer service and doesn't know how I can contact the "service department". The lamps only last about a year, but that is another problem, although expensive to fix. It seems that Toshiba have decided not to support their expensive products once they have gone beyond the warranty period. They do not carry spare parts, but asks you send them in for repair. You can't find out what has been "repaired" nor whether normal maintenance has been done on things like the color wheel. The cost of this repair seems to be more than a new part, an estimated cost of $848. This has cost me 3 month's unused premium TV service, Netflix, etc.

My TV is 4 years old and is developing burn marks on each side of the screen it is only used for watching TV no video games and we also see ghost writing on each side. It was a lot of money for something to only last this long very disgusted with Toshiba product.

I had purchased a Toshiba lap top from BJs wholesale in October 2009. Since January of 2010, there has been non stop issues with the PC. I have called Toshiba from that time to make numerous complaints. The response from the representatives was that they made a complaint and someone from tech support would contact me; which I am sure you can guess, never happened. The problems were minor ones that would go in and out so I just kept calling and didn't make a big deal about it until the computer keyboard and mouse completely stopped working last month. This time when I called I made a big deal about it.

First, they told me they couldn't help me; that I needed to go back to the store where I made the purchase. Then they told me there were no refunds or exchanges that they would take my computer to fix it. I gave them the benefit of the doubt and sent it in. On 9/1/10 at approx 1130 pm, I came home from work to find my laptop outside on my porch that I share with 3 other doors in a complex. I was upset. I took the computer inside and opened the box to see how it was running. Not to my surprise, the computer was claimed to be fixed by the company but had the same exact problems that it did when I sent it in.

I now called them again explaining that I am fed up with this and would like an exchange or refund. The woman was not pleasant and told me repair is the only option, which the company failed to do the first time and all the other times I called. I requested a manager and she stated there is no one who would get on the phone. I then requested the address to write a letter and she stated they don't have one. After I explained to her that I am not stupid and they must be working out of some sort of stationary building, she gave me the address listed above. I could not tell you if it is a real one. I found this address on my own, Avenue of the America's suite 4110 New York, NY 10020. Can some one help me please? Thank you so much for you time.

In 2008, after what I believed was good research, I purchased my first HD television, a Toshiba 40 inch Regza-model 40RF35OU. Was initially pleased with the picture. exactly 12 months later, a discolored vertical band started to appear on the left side. When I called Toshiba, guess what? My warranty had expired. They gave me the name of a local repair facility and after I complained that no product from a valid company should go bad this soon. They said, they would 'consider' assisting in the repair. No guarantee.

I would bear the complete cost of the repair evaluation. The repair facility said they see this problem a lot, and the cost of replacement would be more than I paid for the set (which I can now buy 2 sets for). I would never ever consider using any Toshiba product in the future. Very poor customer service. Big ticket items should have a company stand behind them to insure decent quality & customer satisfaction. Paid a high cost for an inferior product.

I purchased a Toshiba 65" HDTV DLP TV in September of 2007. I have had nothing but problems with this TV since I got it. I have replaced the bulb 3 times because the picture cycles itself off and on while the sound remains on. This has increased in frequency and now occurs at least 4 times per hour and lasts 4-6 minutes each time. I expect I'll replace the bulb again in the near future or buy another TV. I feel stupid because I just realized that so many other people are having the same problem. I will research before I buy next time.

I am also having the exact same issue as Susan of Toledo, OH, June 22, 2010. I purchased a Toshiba 52RV535U 52" LCD TV in January 2009 (TV manufactured December 2008). On July 24th, 2010, the right third of the screen started displaying multi-colored vertical lines and sometimes it is completely black. I called Toshiba and they were pretty rude saying that I didn't purchase an extended warranty so there's not much they can do. They kept telling me that they have received 0 reports of this happening with this TV. A quick search shows that this problem seems to be pretty common with Toshiba. It's frustrating paying so much for a TV that goes bad after year and a half.

I purchased my Toshiba Regza in 2008 and after 4 months, vertical line appeared on the screen. I contacted Toshiba and they said they'll fix it. I waited 6 months for a part (panel replaced). After another 6 months, the same problem occurred and Toshiba would not fix it. They said it was out of warranty. I will never again buy a Toshiba product. And I tell anyone who is looking for a TV or computer or laptop, don't buy from Toshiba. They are terrible, worthless product and support.

I bought a Toshiba DLP TV. In 1-30-06, the bulb keeps going out 4 to 5 times already. They picked up my TV again in May, to changed the bulb again! This last time, they picked up three or four part's out of my TV, they never have returned my parts or nothing at all. So now they tell me can not repair my TV and offered me a cheaper TV. All this time I believe that I was getting the run around. They told me they would order my part's on Monday and call back on Friday, come to find out they were to deliver my TV on Friday but didn't even order my parts!

I'm tried of this crap. They wanted to give me a lesser TV than what I bought from Sears. I bought a 52 inch DLP HDTV and they offered me a 46 inch TV that was cheaper. I bought a TV stand for the TV that matched for $300 and if I accept the other TV, I would be losing a lot of money. They never did offer me a TV to watch for two and a half months when my TV was out! So what do I do? I bought the extended 5yr. warranty, they never offered me a TV to watch for the two and half month's it was down and still down at the time of this letter. So please help me.

When I first bought my Toshiba Regza 50 in TV, it has always had problems. First, it needed a new board that took forever to get it back. Customer service was hard to deal with and now only two years later, I have lines up and down both sides of it. Sometimes, if I don't use the had channels I get a pic with no lines. Why does Toshiba make such bad televisions? What happened to the days when TVs lasted for 20 years or more. Will not buy a Toshiba again.

I too have the same problem as Susan of Toledo on June 22, 2010 on your Toshiba complaint page. My 52RV535U screen went 1/3 black and needed a control board. They have no replacement parts and don't know when they will have them, if ever. The customer service also suggested replacing the LCD panel at twice the price of the new TV. I find Toshiba very irresponsible if not fraudulent. Even BP will pay for their mistakes. My TV's been sitting in a repair shop for over a month.

I purchased a Toshiba Satellite L305 on April 8, 2009. It seemed to work perfectly. Great, in fact, after two months, it started going downhill. The hard drive failed, the wi-fi card failed, SD card reader failed, monitor failed, A/C plug failed and the keyboard failed. I sent the laptop to Toshiba to be repaired under warranty, but to no avail. The contact persons did not record all my issues with the laptop and as such, it has at the moment been in for repairs 10 times since April 8, 2009. It is July as I'm writing this. The warranty has long since expired, but my laptop is still under the 30-day guarantee from the repair depot.

After each and every time the laptop has been submitted for repairs, only one or a few of the issues have been dealt with, if even acknowledged. The issues would soon return every time, usually within a week, due to construction flaws never informed about. The customer service has been bad, at best. Rude representatives, no answers given, no help received. The previous time I submitted the laptop for repairs, I was informed that there was barbecue sauce inside it. I had used it once. I had taken it out of the box, turned it on, it failed and I sent it back. When did I have time to spill barbecue sauce on it? However, that didn't seem to be a problem when it came to repairability. It got fixed and they sent it back, no questions asked.

Then it failed again. This time, they told me that my problem the whole time had been water damage. Again, when would I have had the opportunity to spill water on the laptop? I had it for five minutes before it failed and I sent it back. If I could, I would submerge it completely because I now feel hatred and contempt for the ** thing. Anyway, when the support technician told me that there was water damage on it, I asked her to repeat herself and I asked rhetorically, where it might have come from. The answer I got was "I'm ending the call now". Great customer relations right there. When I told her I wouldn't be hung up on and that I wanted to speak to a case manager, she lied to me, put me on hold for about thirty seconds and then disconnected my call.

I am through dealing with Toshiba's lies. I am never purchasing another Toshiba product again. It is pathetic when a "Grade A" computer fails to this extent and the support is as useless as this. Toshiba had me in tears several times because of the rude comments, the roundabout, everything. I've had it with Toshiba. Never more.

I purchased a Toshiba model 46LX177 LCD TV. The salesman said that with this model, I don't need an extended warranty. 21 months later, I started experiencing double images and bands. This degenerated to a darkened right half of the screen. The Toshiba service tech said it would cost $2300 to repair. Both Toshiba and Video Only have told me "it's too bad" but they will do nothing. A $1400 TV should last longer than 21 months.

I purchased a new Toshiba REGZA 46RF350U LCD TV at a cost of $1500 in May of 2008. Vertical lines appeared on the screen in April 2009 and the LCD panel (screen) was replaced under warranty. In June 2010 horizontal lines and a double image appeared on the screen and a Toshiba technician ($69 service call) stated that the LCD panel that was replaced under warranty was now going bad and that the cost to replace it would be $2233.

I complained to Toshiba Customer Support that I believed that replacement of two screens in two years certainly had to be abnormal and that I should probably be entitled to some relief, but I was told "sorry it's out of warranty". As a result I am highly displeased with Toshiba and their products and I would not recommend their products to anyone.

I must now either replace the LCD panel at a cost of $2230 or purchase a new TV at a cost somewhere between $1000 and $2000.

I am very happy with our 37 inch Toshiba Regza. We have had it for about three years and not one problem, still has a super clear picture. Great TV. Will go with Toshiba again. Would like to get their 40 inch led TV.

3 bulbs have burnt out. I filed paperwork in class action but was denied without an explanation. now another bulb burnt out. does not toshiba stand by their product? apparently not!

Purchased 46in LCD HD TV 46xV640uz on May 2nd. TV broke on June 4th a little over 30 days later. Screen has multicolored lines across it and picture blinks in and out. It is not possible to use the television. Contact Toshiba support on the day the tv broke, received the contact information for a local repair shop. Contacted local repair shop who was able to come out on Thursday the following week. They looked at the tv and indicated that they have to order parts. It's currently June 23rd and my parts are still on backorder. I haven't had a tv for weeks. The TV has been broken almost as long as it's been fixed. I'm disappointed in my purchase and the amount of time it is taking to get the it repaired. Toshiba can only tell me that the part is on back order, but cannot give me a date or date range when I should expect the parts to be delivered.

After saving for 1 year and doing research (Consumer Reports, etc.) we purchased a Toshiba Regza 52RV535U tv. We got what we thought was a good deal and paid $1400 for it. We considered the extended warrenty but were told by the salesperson any major problems usually occur during the first year and with this brand it wasn't really needed.

Our tv was set up Feb.7, 2009. On June 10, 2010 the right third of the picture turned into what we now know is called vertical banding. We were informed by the authorized repair center that it was the LCD panel and that the repair would run $3000. We were told to call Toshiba because the repairman thought this was unusual for a set only 1 1/2 years old.

After calling Toshiba we were informed that they would give us $1500 towards the repair, but the part is on backorder and they can't tell us when they would have it on hand unless we commit to the repair. I asked if they would consider putting the $1500 towards a new Toshiba and were told that was impossible and we should be grateful they were offering to do this much.

Needless to say we are not repairing the tv and are using our 10 year old Zenith with perfect picture and color.

If you spend over $1000 for a tv, it shoud last more than 1 1/2 years. We will NEVER buy another Toshiba product and are telling everyone we know about this issue.

toshiba lap top randomly inserts letter'n' to the text of outgoing messages. Toshiba doesn't honor warranty

On October 26,2007 I purchased a 42" DLP HDTV Toshiba with a stand from Citi Furniture in Westbank, BC as a surprise for my husband's birthday on November 3rd. It was listed as $1599.00 but was on sale that week for $999.00 so I took it as I like Toshiba products. My laptop is Toshiba as well. Everything was fine until September 24, 2008. We were watching the news when the TV stopped working.

I called Citi Furniture who told me I had to call Teltronics Service Centre to have it repaired. I did that the next morning where they came at 3:11 that afternoon and picked it up. Four days later, they called me to tell me that Toshiba said it wasn't on warranty. For the next couple of days I was constantly on the phone with Toshiba fighting to get my televison fixed as I had not even had it a full year before it quit working. Finally after having to fax all my documentation to them on October 7th, 2008, they allowed Teltronics to fix it under warranty. They replaced TOSHT-72620067//Service Lamp Module and TOSHT-75003329//Ballast PCB and returned our set to us on October 16th, 2008. Once again everything seemed to be okay. I was watching the news at noon on November 1st, 2009 when I heard a horrible grinding sound and my TV quit. As my health has been very bad, I have not been able to work. I just got CCP Disability.

With only my husband's income we were not able to afford to have it fixed until now. I took it into Kelowna Digitronics 100-1789 Harvey Avenue, Kelowna, British Columbia on June 10,2010. I had to pay $55.00 to have it assessed. They called me yesterday. The color wheel is seized up and needs to be replaced, the main board is dead as well as the power board. HURRAY, the lamp is still working. They want %585.00 plus taxes to repair it. I will only receive a 30 day warranty from Toshiba on parts if I agree to this. They also advised me that the next thing to go is the color wall which would cost me about $850 to repair. Where does it end???

We are not rich people. I saved a long time to get my husband this television but it has been a lemon from the beginning. I thought Toshiba was a great company and would stand behing their products but I see that I am very wrong. All my electonincs in my house today are Toshiba but after this go around for the past 3 years, I will go elsewhere and tell all my friends and family to do so as well because the customer service that I have received from them totally sucks!

I purchased a Toshiba 50HP66 plasma television in April 2006 for $3220 and purchased an extended warranty 5 years for $699.99. In February 2007 (still within warranty) the power went out on it and when attempting to turn it on, it just kept turning on-and-off over-and-over again. The TV was picked up and fixed and returned about 30 days later. A week had not passed when the TV went out again. Once again I opened a claim with the [one] who picked up the TV and didn't return it for another month. In June 2007, the TV went out again. I tried reasoning with Toshiba customer service but all they had to say was, "your warranty period has expired. You need to contact your extended warranty company."

I had previously owned a Toshiba rear-projection TV for 10+ years without problem which is why I attempted to stay with the manufacturer. Boy was that a mistake. To make a long story short, I've just got off the phone with the extended warranty company (ServiceNet) who offer me $364.93 to buy out the extended warranty contract after the 5th claim and countless "months" of not having a TV. I believe that both Toshiba and ServiceNet did NOT stand behind their product. Be very weary of the manufacturer you purchase from and ALWAYS check the name and reputation of the extended warranty company. TV usualy took 30+ days to repair. Having had it rapaired 5 times in its 4+ years having the unit, amounted to months of not having my $3220 television.

I Bought a Toshiba Satellite A505-S6960 & I had some problems so I called your TECH Line & Gave your TECH Remote access to my Laptop & That's when things really went wrong I don't know what he did but after that I am missing my network settings so I called back & he then Told me to reformat the Computer & so I did he told me not to worry the computer would return to the Original Settings that where in the Computer when I First took it out of the box. Well that didn't happen I knew that I would loose all my Picture's & my Music I can rip the music back on to the Hard Drive no problem. Pictures are already back on. & I had system package2 & that has now changed to system package1.

Any way I also was told that I was Entitled to a Free Windows7 up grade Which didn't Happen Either. I Never received it so now I would like to know what you intend to do to help me to resolved this matter I don't want to be Nasty but if I don't get some Assistance from you I will have no alternative but to contact the Better Business Bureau. I Demand that you give me Satisfaction.I love your Products I have been a loyal TOSHIBA products purchaser Since 1990 I am Just asking for what I consider to be a Very Reasonable request & I don't want to make waves. It is not my intent to cause problems.But this matter does require your immediate attention.

If you should choose not give me your full Attention to resolving this matter I will have no alternative but to go to the Media I Will call all of the Major News NETWORK'S & I will then take matters to the highest level & I will never purchase your products ever again. So please help me to resolve this matter in a timely manner to both our Satisfaction, as I don't want to have to go to this Extreme. Thank you for your promt attention to this matter.

I researched the tv, found good reviews, I guess I should of looked here first. Seeing as how there are 24 pages of BAD reviews. SHAME on Toshiba for not standing behind their products, even though Dave from Toshiba said they did. Oh here is the "funny" part; the panel for my TV is $3000.00 the part comes from Toshiba. Yeah right, now I see. NEVER BUY ANYTHING FROM THIS COMPANY! The repair man and I had a really good laugh over that. I now need to purchase a new TV.

I have a Toshiba TV-large one Model 32AF41 Oct 2001 and it does not work. The Repair man said the bulb goes out on these about every two years and cost about 300 dollars or more. The cost of the set was 2,000.00 dollars. No televesion. There was a recall but not from 2001. Cannot move this TV because it is so large and it costs 65 dollars to have the man come to repair it whether he does or not. I live on a limited income on disability so this is a fianacial hardship

I purchased a new Toshiba LCD tv model number 52RV535U 52" inch TV, and have recently began to experience a multi-Color vertical line in the middle of the screen. I called to Toshiba service, and was told that it is the panel. They refused to help due to I did not purchase an extended warranty. I believe that if I purchase a LCD which was not cheap it should last longer then two years. The TV Repair man just basically stated that I am better off buying a new TV.

I purchased a toshiba plasma 42" TV with an extended 3yr. warranty on11/22/2005 at the total cost of $3391.99 and it lasted up to 6/4/2010.I contacted a tv repair service and was told it would cost about $800.00 to repair it.This is a lot of money to spend for a tv when you are retired on a minimal income.This is a product i would not recommend to a friend if asked and will never purchase again from this experience. THANKS TOSHIBA

I purchase a Toshiba @ Best Buy 01/08/2008 in the amount of $2,055.43. Model# 65hm167, this tv stop working 2 weeks now. The Tech form Toshiba state that the TV need a sign board that will cost $1100+ to repair the tv. Each time i call Toshiba they keep transferring you to someone else and giving the run a round. I am stuck with a tv that i pay so much for and in such time time the tv stop working. At this time i cannot replace this tv because of financial reason.Are there anyone who could help (us) unsatisfied customers resolve this matter with TOSHIBA!!. I am available for more information if needed...

I had been saving, so I could purchase a flat screen TV of 55 inch or larger. I checked ratings from Consumer Reports.Org and went to stores to check these TVs out first hand. I made my choice, I purchased a Toshiba 55ZV650U 55inch LCD with LED back light. I purchased the TV from Buydig.com April 1, 2010, it was delivered to my home on Apr. 7, 2010. On April 8, 2010, AT&T came and installed AT&T U-verse to my TV. Over the next few days, we noticed the sound from the TV was garbled, echo etc. lasted awhile then went back to normal.

I called Toshiba, in turn Toshiba called Professional TV service to install the part. Professional TV service got the part (a large circuit board) and came out and installed the part into my Toshiba TV on about April 21, 2010. I came home that pm from work and turned the TV on. It worked fine for about an hour and a half, then a blank screen. I could not turn the TV back on, would not come on. Called Professional TV service the next day, they came out that afternoon to check what was wrong. Professional TV informed me that the part that they had just installed was defective. They took the TV back to the shop to order another part said they would install at the shop and make sure it was going to work properly.

They called Toshiba to order another part to repair my TV, Toshiba said that part was on back order. I called Toshiba and they told me they did not know when they could get the TV repaired. I told Toshiba I had a Idea how they could correct the issue, "Just send me a new Toshiba TV 55ZV650U" the response I got was oh we can not do that it has not been long enough yet. I have called every day, emailed, (Toshiba has stopped answering my emails, I get the general run around on the phone. I just want what I paid for, or a full refund. I paid 1399.00USD for the TV and 148.00 for a 3 extended warranty after the 1 year Toshiba warranty runs out. Toshiba does not seem concerned at all about this issue. Thanks.

I bought a Toshiba television model 50HM66 from Peach Tree and paid my money to GE money in Florida. I have replaced the lamp about six months later now light engine is out and I see that Toshiba has recall some televisions because of light engine problems. Is there someone or company I can call to have my light engine replaced without cost?

We have a 42" LCD TV that is three years old. It slowly began to develop vertical lines that are translucent. It looks like everyone has dirty walls. The cost to repair is $2,500. This is the first real problem we have ever had with our Toshiba TVs. Is there anything we can do? Buying a new one is out of the question.

I purchased a 32" LCD TV in March 2008. On Dec 2009, I had the LCD Panel replaced. On March 2010, LCD Panel was broken. Toshiba won't do anything. Don't buy Toshiba.

On April 20, 2008, I purchased a Toshiba LCD model 52LX177, Regza, from Video Only in Tacoma, WA. In February, 2010, I noticed vertical lines across the screen. Within days, they became larger. On March 4th, I contacted Toshiba's customer service department and Jeremy suggested I take it to an authorized service repair center. The repair center called me on March 27th. The repair center called me to tell me that the panel was defective and it would be $3,500.00 for the part, not including the labor.

I called to speak with the technician and he said he could not definitively say that it is a manufacturer's defect. When I mentioned that from what I had read an impact would have caused a starburst pattern, he agreed. Leading me to believe that he would not say manufacturer's defect for fear of losing Toshiba authorized repair account. I contacted the Toshiba customer service center with the information. They have said that they have not received complaints of this nature on this model. From the customer accounts I have read on Consumeraffairs.com that is untrue. This is the letter I wrote to the Toshiba customer service representative. Along with his very impertinent reply. I absolutely cannot believe that Mr. Brett M thinks that lecturing a customer is good customer service.

My LCD HD model 37AV502U television was purchased on 11/2/08. On 2/24/10, a 5-inch tall vertical red and green line appeared about 2 inches from the right side of the screen. The line is visible all the time. So 15.5 months after purchasing the HDTV, I have a pixel issue that Toshiba is not willing to fix. My last TV (from a different manufacturer) functioned well for 13 years and never had an issue as significant as this. I reminded Toshiba of the statement on the warranty card that came with my 37AV502U model. It reads "Toshiba is committed to producing high-quality, reliable and innovative products. To uphold our commitment to excellence, we need to understand our customers need". It goes on to ask the consumer to fill out the card and return it to Toshiba. The "high-quality, reliable product" that I purchased from Toshiba lasted 15.5 months, but Toshiba claimed that my TV was not within the warranty period and therefore they would not be able to offer any financial assistance with a repair. They did however thank me for writing in with my complaint.

My 52 inch rear projection TV failed again. This, after 3 new projection lights, and over $500 of repairs. The extended 3 year warranty had just expired, before repairs amounting to $500. The TV cost almost 3 grand, and I've put almost $1,000 of repairs into it over 4 years. This last time, I junked it.This is the 2nd Toshiba TV that has failed on me (the other a 26" LCD) that went out after the 1 year warranty. Toshiba blew me off.

The lamps continually needed to be replaced, and then the color wheel. The TV turns on and off by itself leaving a black screen with sound and sometimes no sound with no picture. Sometimes the TV screen freezes. The TV worked for 6 months with no problem and then it has been nothing more than a nightmare. Two service companies told us there is nothing wrong with it, but they will not come to the house to view. They try to make us think it is just us. Obviously, they need to read this website. I think they know but just don't know how to fix.

I have contacted many HHGregg people and they say there is nothing they can do. I have contacted Toshiba I received no response. It cost me $1800 for a worthless TV and warranty that was only good for 6 months. How can I join a class action lawsuit? What about the lemon law? Anyone thinking of purchasing a nice TV, don't buy a Toshiba. When buying from a dealer, check Better Business Bureau. You will be surprised who has an "F" rating. Stay away from them, because they only want your money. Once the deal is sealed, you are on your own and they could care less.

Within 18 months of purchasing a Toshiba 42" LCD TV (42HL167), there appeared on the screen multiple vertical lines--one directly in the center of the screen, and two more, each about 1/3 of the way in from the side of the screen. After a lot of searching, I found the name of the condition is "Vertical Banding."

After spending nearly an hour on hold with Toshiba Customer Support (which closes at 5pm PST, so I had to call while I was at work), they told me that they didn't know what the problem was and basically that they didn't care. After doing more research online, I've found that there is no fix for this besides replacing the panel, which in most cases costs more than replacing the TV itself.

I'm stuck with a TV that looks like crap after only 18 months of use or averaging out to about $100 a month. And, I've wasted my time trying to talk to low-level techs who have very little knowledge about the technology they're supporting.

My 52HM84 TV keeps blowing bulbs/lamps. I can't get any help in replacing. I am now disabled and can't work. My TV has been broken for nine months because I can't afford to buy a lamp again. My wife paid for the last one. Now, she is my ex.

I have a TV 62hmx95 that I bought Nov 2005 and the light engine has gone out. They referred me to the Toshiba Service Center for Lexington, KY and that center told me that the part is not available anymore. It's not being made any longer. I can send my unit to a repair center and wait while they try to find used parts to rebuild it with. This could take months I was told. I think this is a great injustice to the consumers that paid $3000 for a TV that can't be used after four years. I will have to junk the TV and purchase a new unit.

I bought a Toshiba Regza in October of 2008 and in December of 2009, horizontal lines appeared. Within 2 weeks, vertical lines appeared and images on the right side of the screen were smeared. The repair shop said I needed a new panel and it would cost $2,100.00 to repair. I called Toshiba for some assistance or recall information and was told that it was out of warranty and they could not help. I'm very disappointed with Toshiba's quality and vow to never buy another Toshiba product again.

I bought a 52" Toshiba Regza LCD TV 16 months ago at Conn's. Exactly four months out of warranty, a 5" wide multi-colored band appeared from top to bottom, right in the middle of the screen. Conn's service man came out, at $108, and told me I'd need a new panel, at cost of $3,958 plus tax. No relief from Toshiba, no comment as to what happened, why, etc., just that it's "out of warranty." The service man said mine is not the only one he's seen with this problem. I'm out $1,500 for the TV, $108 for service call and now I have to go buy another TV. I asked Toshiba to just provide the parts and I'd pay the labor, but no. You'd think Toshiba would make a product that would last. I'll never buy another Toshiba product ever!

On 02/03/2010, I purchased a Toshiba 32" TV LCD Model 32AV52R through a local vendor and distributor. With my system, I have available to me 32 channels. I had to have someone load the TV for me at the store and when I got home, I had to pay a neighbor to unload and set up on the shelf for me to set up. I drove 45 miles to buy this TV and for the first time in my life, I even bought and extended warranty on it. After going through the steps to install, I turned it on. Beautiful picture on all channels but no sound on 8 of the channels.

I went through my manual and initially found the troubleshooting and went through it which lead me to calling Toshiba. I did that at the number I stated above. In their message, it states they are available for service 24 hours a day and 7 days a week. Then I went through some more steps and then told their customer service center on this particular product is open Monday through Friday 08:00 am until I think it was 7:00 pm. So all was lost to me. I had bought the TV to watch the Super Bowl on. The first time since Super Bowl 23. A friend of mine's son was playing with the Colts. Monday rolls around and I called Toshiba. I had a real nice lady that assisted me in troubleshooting. Soon we realized Toshiba had sent out a bunch of faulty TVs with the plan to send parts to the people who called about the problem. At which time I was still not real upset about, until she finished the story about the parts. Toshiba could not send the parts to me over night even though I had to pay for the item before I left the store. They was not installed at the plant, warehouse or before distribution.

And to rub more salt in the wound, it would take 7 to 10 days after they shipped them to me before I could receive them. Then the wound got deeper and more salt was added. Their inventory warehouse was closed until February 16th, at which point I asked the lady to speak to her Supervisor and Mr David ** came on the phone. I had to go through all the steps again and he was a supervisor and needed to do that. Then the story started all over again. with the closed warehouse and we only ship USPS. 8 times during the conversation I had to attempt to stop David from talking over me by repeating his name anywhere from 10 to 20 times. He thought it was sort of funny that I had spent most of my disability check to buy a TV.

After about 30 minutes of conversation with the King Of Rude, I seen I was getting nowhere and asked to speak to his Supervisor and was advised that would not happen. I asked for the supervisor's name and was told it would not be given to me. I was advised by Mr. David ** if the solution for their problem did not fit the need, I had to seek some other way of satisfaction. I advised him an attorney would be nice to have on this. Now here is my point and where does it end. I bought a product from what I thought was a reliable manufacturer.

For over 8 years, I had sold Toshiba Office Equipment and at he manufacturing level I had never had a problem on getting a customer taken care of. I personally should not suffer any losses because Toshiba sent a product into our in the market place that was not ready to be sent. The dealer I bought it from, I am sure was not advised that the products shipped to them was not ready to be sold. So the dealer should not be punished either. But the person on the manufacturing level who made this decision should be ordered to eat razor blades for letting this happen on any level of any product regardless of cost of product.

The last thing I heard was Mr. B. laughing and saying "That should take.." and the call ended. Now I have since called the distributor and they was kind enough to agree to take the product back at their location and work with me on replacing it. But mean time, I have to pay again for labor to take it back down off the shelf, box it, drive 45 miles and work with a dealer reference helping me out on a problem that is not his problem either. Isn't it about time companies that sell products in the USA meet laws and standards that drove manufacturing out of the USA to start out with. There is no TV manufacturer left in the USA today. All have either moved or closed down. I know this letter is worth about as much as the paper it is typed on, on getting me any of the small amounts of money I have spent. Or the dealers anything for his problem for finally fixing the problem. Oh I am sorry this is not paper, it is air that this is wrote on so I guess it will probably have a value below paper.

No one cares enough to make sure senior citizens, disabled people or people with a low budget that does not have a lawyer on retainer and only sees these people as entertainment to screw over, because no one in the government or legal department of the USA has enough standards to them to make waves with the rich and famous and are afraid of making waves in the system. They do not want to get their wingtips damp even thought the American public is up to their necks in water. I would love a call from any attorney or ever an ambulance chaser on this matter. If he thinks he can make them pay anything including his fees.

Which I hope are higher than hell. It is time for America to stand up again for the little man on his small needs and what he deserves instead of sending only his sons and daughters off to a war in some country time forgot about. If I got back any amount of fees from the manufacturer or a written letter from the manufacturer of apology plus my high priced lawyer. I would welcome and possibly entertain it. But if not my blood is red and I want to see some of the manufacturer's blood to see if is green the color of money or not.

I bought a 42" Toshiba TV, model # 42RV530U on June 8th 2008 at HH Gregg in Columbia, SC.

The TV failed on January 1st 2010 and it would not come on. The TV was less than 1.5 years old and it cost $1100! Whitehall TV diagnosed problem as power board. At first Whitehall TV repair could not even get the part and said that it was no longer supplied then they finally found a supplier. After looking further into the TV repair, the repairman said that he would prefer not to fix it.

This should not have happened. I contacted Toshiba and they sent a computer response essentially saying that it's tough.

I purchased a 46 inch Toshiba Regaza LCD TV in September 2008. It began showing a distorted picture, exactly 1 year and two weeks after it was purchased from Best Buy. I didn't purchase an extended warranty, and was told it would cost $150 just to have someone take a look at it. After checking online, I saw that hundreds of consumers have had similar problems with this same product. I feel cheated as this TV cost a little over $1,400, and stopped working after only having it a year and two weeks.

When I called Best Buy, some smart ** rep chastised me for not purchasing an extended warranty. I know there is probably nothing that can be done about this, but just wanted to vent. I purchased a Toshiba because I always thought they made good products, but from my personal experience with this TV and from what I have been reading online, they are just another big company that feels it's okay to rip people off. Needless to say, I am telling everyone I know to never purchase another Toshiba product, especially their faulty TVs. With so many of the same complaints, I can't believe there hasn't been a recall on this product.

I purchased a Toshiba 62HM195 nearly three years ago. I've replaced the bulb 9 times and the light engine twice. I've spent over two thousand dollars in repairs and guess what, I'm down again. Customer service is useless. Never buy a Toshiba!

I purchased a Toshiba 50HM66 in August of 2006. I did purchase a 5 year extended warranty plan for an extra $399.99. As of today, Feb. 2010, I just had to replace the 4th bulb! The longest a projection bulb has lasted is nine months I realize this "is a Poorly designed TV" and the TV was falsely advertised as being a reliable model.

I purchased a 72 inches Toshiba HM195 early 2006. Within 2 months, my lamb burned out. It was replaced via the warranty. Since that time, I have replaced the lamp 3 other times. Additionally, August of 2009, I had to replace the light engine. However, I could not buy a new one. I could only get a refurbished one because the new part has been discontinued. It had a 90 day warranty with it. Well, 5 months later, my TV goes out again and surprise, it is the light engine again. I paid $4000 for this TV when I bought it.

I have since spent $200 on three separate times for lamps and $600 for the light engine and am about to pay another $600 for another light engine. This does not include cost of repair. But, for parts I am sitting at $1800 to this point. And there is no promise that 5 months down the road something will not cost me another $600. I just do not see how this company can get away with this. When people pay their hard earned money for a product, it should work and if not the company should stand by their product. It would be one thing if a few TVs malfunctioned. But this seems to be a problem of a design flaw with these TVs from the assembly line. I just don't see how Toshiba will survive the word of mouth about their products.

Sunday, 1/17/10, our 50-inch TV went black while watching on Monday. I called, which I thought was still GE but is now Assurance Solutions, for a repair man. We have an extended warranty. The gentleman checked my telephone number and said we already had a replacement and are not entitled to another one. For all these days I have called, everyone I could think of to help Toshiba said to fax all the info to them. I got a call, no help. I already received one bulb which did not last a year.

I can order one from Toshiba. It only has a 6 months warranty. What kind of a game is everyone playing? We take your money and run. No one seems to get satisfaction. I purchased from circuit city 50" Toshiba TV on 5/21/07 and took out ESP plan to cover any problems, like bulb, etc. First service call was on 1/19/09. It was on the antenna. Government changed to HD and made us buy new TV. Second time was on 2/20/09; bulb change for the third time. I had to go to basic cable and still had problems. Service on 6/23/09 and the man spoke to Bright House and our ex war is good till 5/11/2011.

How do all these companies get away with all this stuff and the poor consumer gets the shaft? I'm going to call Toshiba corporate HQ. I'm not going to get anywhere but I'm going to try. My daughter bought us another 40-inch TV. Guess what: Toshiba. Why doesn't Toshiba exchange the DPL TV for another in good faith to keep themselves in business and customers happy? I'm 78 years old and my husband is 81. I'm tired of being taken advantage of. I just had to pay $4,200 for hearing aids, which is another rip off another story. Do things ever happen for the consumer? I'm just so mad.

I bought a brand new Toshiba Satellite T135 in December. They sent me a defective model. I sent it back to them. They've had it in "repair" ever since. They refuse to send me a new one. I can't get them to give me any indication of when I might receive my laptop. The repair department never answers their phone. I was on hold for over 63 minutes the first time I called. The customer service rep refuses to be of any assistance whatsoever. Do not buy from Toshiba. I'm out $700 and I still don't have a laptop after purchasing it a month ago!

I got this TV in 2008 and the bulb keeps blowing (50HM67).

My son and I both bought a Toshiba Regza 46" LCD TV. They are 2 years old. They both have dark vertical stripes in the screen. We are both out about $1800 and I am not to pay one of your repairman $17 to tell me what is wrong with it

I have always promoted the quality and support that Toshiba has given. Not only in their telecomunications division but their other products as well. I am very dissapointed in this product as well as the fact that neither the dealer nor Toshiba has made any attempt to either refund or offer some type trade allowance on another TV. I can't continue to pay these repair charges on a product that no one wil take responability for! I WILL NO LONGER PROMOTE TOSHIBA ENTERTAINMENT PRODUCTS AS I HAVE IN THE PAST.

Purchased Toshiba 32LV67U Regza LCD in late December 2007, $750. Died in July of 2009. Comes on, pixel goes right back out, black screen, no menu, still have sound. Toshiba affiliate repair shop reported unit has defective display panel. Spent $85.00 for analysis to be quoted $1,436 plus labor, told "not worth repair." Contacted Toshiba and told too far out of warranty (seven months) for replacement or break on service and repair costs. After researching the internet, this problem appears to occur frequently without any acknowledgment from Toshiba that this is a recurring problem with their products. Considering the purchase cost and the expected life span, (they - Toshiba and the retail associates - tout 10 years plus), I feel, as apparently do many others, that I was sold a bill of goods when I purchased this tv, especially when the only recourse I have now is to pay double its original price to repair, or just buy a new tv.

NOW THEY WANT TO SELL YOU THE COMPLETE ENGINE UNIT for a $ 600.00 price. This in the eyes of the Lord is theft. They cant get away with this. I replaced mine in 1 hour, for $150.00...although there now hard to find because toshiba is lying between there teeth about dicontinued, there still making the search engine witch includes the colour wheel. fauly light as claimed by the sales, and this colour wheel story is a total money racket. Please help to stop these theives.

Toshiba 42 inch HDTV recently starting blowing out bulbs. At first I thought it was power surges, but now it is apparent it is related to a defect in the TV. I am not going to buy another bulb just to have it blow out again, and it is horrible that Toshiba has built such a defective piece of equipment and is not offering to replace.

I had no idea about the lawsuit and I tried to click on the page to sign up. I am unsure of what anyone can do. We expected this Television to last 8-10 years. By going to Walmart at 2am only to find out they were sold out, I then did not make it to Best Buy in time to receive a ticket for the laptop they had on sale.

Got a loan to buy a TV and we couldn't afford the warranty. We spent $2,000 + dollars and less than three years later the TV has a bad engine.

Doesn't Toshiba track MTBF of it's vendor parts? Very displeased with their Customer "NO Service" department. They could care less as long as Toshiba pays them!

A couple yrs ago I bought a 26" Toshiba HD TV. It failed, the LCD screen went bad after 17 months. It was out of waranty and Toshiba would do nothing. My tough luck.

However I've sinced learned that many states use an "implied waranty" that holds the manufacturer responsible AFTER the waranty expires.Toshiba has had so many electronic failures of their products, from laptops to TVs, that this "implied waranty" might benefit some dissatisfied consumers. This "implied waranty" might be used against Toshiba.

I purchased 26" Toshba 720P LCD TV & No.26AV502Upm 12/06/08. Right after I purchased TV at a little over a month (Jan/Feb)the TV was sometimes frozen and this was on going problems and was intermittent problems which had happened during Jan/Feb, March, June, and now NOv.2009. The Toshiba replaced the Main Board of the TV twice during Feb. and June. But now the TV still have not been fixed and the problem came back again. TV warranty will be expired on 12/06/09. Duing March and June, the Toshiba refused to fix untill I complained to Business Bureau. After the last fix on my TV on June, I did not use my TV since TV was placed on top floor of my bedroom where was very hot during summar time. On Nov 9 the problem came back again, the Toshiba still refused to take this matter serisouly.

My son purchased a 46H83 Model Toshiba TV which now is mine. Two TV repairmen have said the Video Board is shot. Toshiba does not stock this part, which leaves me with the impression that it is not a part that with normal wear & tear goes bad and that it was probably defective when it was manufactured. Toshiba said they could try and find a rebuilt part. If Toshiba was able to find the part, it would cost me approximately $400 to repair according to their repair service authorized dealer. I questioned Toshiba concerning the possibility that if the part could not be found, what then? Toshiba had no solution. Looks like a $2000 TV, that can't be repaired should be trashed. I got the impression from talking to Toshiba that they don't stick by their products; that they don't feel they could have manufactured a defective product from the get go; and sorry it's your problem not ours. I would think that a $2000 TV would have a problem free longevity of more than six years. I have other TVs that are 10-15 years old--not Toshiba's & are still ticking. Toshiba should stand by their products and their customers, but that doesn't seem to be their policy! Better money out of the customer's pocket then Toshiba's!

I have a LCD TV Toshiba that ever since I bought it it's been giving problems. I took the TV to get repairs 5 times and is still gives me problems. Ever since the TV gave probs in the first place I contact Toshiba so they can give me the money back nd me give them the tv back but they don't want to accept it back. The tv still has waranty and by the reason on whats been going on is tha Iv'e waisted ma time sending the tv to get fixed so many times and the tv still be giving me problems. I would like if I can get my money back and I don't want to know noe more about tha company Toshiba.

I've had a 62" Toshiba DLP TV for about three years. The warranty says they will fix it when needed. But the down time awaiting repairs can run into weeks. And since I've had my third lamp go out, as well as a couple of other problems, I've had a lot of down time. Warranties are fine, but a product that works would be better! Toshiba is on my 'blacklist', and my list does not get erased or edited. I hope other folks end up getting a better product from them, but I won't be a future customer.!!!

Purchased new Toshiba LCD TV Fall of '07. Bad front screen panel within 3 months - under warranty but parts back ordered 3 months. I upgraded to larger Toshiba LCD (40 inch)12/08. By 08/08 another bad panel developed - repaired under warranty but extras cost me $150. By 08/09 this panel was going bad also & I finally took TV in to service center. Toshiba has refused to repair or replace the TV. I thought they should simply provide a completely new TV or refund my purchase price. At least replace the panel. Keep in mind that my Toshiba LCD TVS had 3 bad front panels between Fall '07 and August '09.

I purchased Toshiba 56MX195 DLP projection TV in 2006. Lamp burned out after 3 months (350 hrs). First Light Engine failed after 2.5 years (6 weeks to get rebuilt). Three months later 2nd light engine failed. After one month waiting for replacement parts they say it will be another month before they can get parts. They said Toshiba is no longer making light engine and it must be rebuilt. I have always had home theater ups protecting TV. I see similar complaints about TV on internet. Sent email complaint to Toshiba customer service. They deny any issues with TV.

Toshiba will not cover repairs to defective screens in their warranties claiming that it was neglect and misuse. So not even 1 yr. old my laptop is useless. I neve dropped it or hit to cause this damage.

Purchased a Toshiba 37 inch LCD TV and 1 year and two months after the screen went black. Apparently the lamp or light died, and of course is very expensive to replace. Warranty expires 2 month ago. TV is useless.

I called customer service for help in repairing our set and they indicated that the TV was out of warranty. I feel they should stand behind thier products and offer to help with the expense. We can no longer watch a clear TV screen

I own a Toshiba projection screen television model # 46HM84 that we bought in 2004. In the middle of June, the TV stopped working; the screen would remain black when the TV was turned on. Because this had already happened once with this same TV, we assumed we needed to purchase yet another replacement lamp unit, model #TB25-LMP. We purchased this lamp unit through the Toshiba 800 #.

We received the lamp unit around the first of July, however, when it was installed, the problem was not fixed. We found only one Toshiba authorized repair center in our area. When we called him, he explained it would be 2-4 weeks before they would come out to look at our TV. As I explained the situation to him over the phone, he suggested we order a lamp ballast because the model number of our TV has a history with the lamp ballasts going out. He told us he could order the part, but the part was backordered through Toshiba and there was no estimated date on when it would be available.

At this point, we have been without our TV for about a month with no solution in sight. Once we received the part, we had to make an appointment to take the TV in to get the ballast installed. At this point, we were out over $500 and into six weeks without the TV. When I called Toshiba to inquire how I could return the unused lamp unit since we did not need it, I was told since it was past 30 days, they would not accept it.

I explained the situation to four different people at three different phones numbers and was told repeatedly by rude customer service representatives nothing could be done. One representative informed me that the product was under a one year warranty and if it didn't work, I could return it, but since there was nothing wrong with it, I could not. This makes absolutely no sense.

I find this practice completely absurd. It is due to the fact that the lamp ballast was on backorder and the workload of the repair center that it took over 30 days to fix my problem. I assure you, I would have liked to have it done sooner. I will never purchase another product from this company again.

We purchased The Toshiba Regza 32HL67U in November 2007. Last month, 6 months after the Warranty expired, the TV stopped working - screen just went black. As we are out of warranty, we took it to a repair shop where we were quoted $1622.00 to repair the TV. We paid $700 for it. Toshiba, of course, told us this was our problem as the TV was out of warranty. The repair shop said the TV's lamps were "bad". When I asked what exactly "bad" meant, they said that these lamps become defective over time. I am shocked and angered to learn that a $700 LCD TV set has a lifespan of only 1.5 years. I am writing a letter to Toshiba's CEO regarding their sale of unfit products and their breach of the implied warranty of merchantibility. If there is anyone out there with information relating to the lamps that these TV sets use, Please post what you know. Specifically, I'd like to know the average lifespan of the typical lamp and whether the lamps used by Toshiba were defective or unfit. Many thanks.

i bought a toshiba regza 32 inch hd tv in december of 2007 ay circuit city, for about 700 dollars, it had a one year warranty,the t.v is about 1 and a half years old and the lcd panel went out,estimates are about 700 dolars for part alone with no labor, i know the warranty is up, but i think toshiba should do something about it,i think for 700 dollars a tv should last more then a year and a half, when i spoke to consumer solutions manger, she would not help and hung up on me.

I am writing regarding my recent experiences with my Toshiba LCD T.V (40rf350u) and Toshiba Customer service. A few weeks ago I noticed a vertical line running down the left side of my T.V. I went on the Toshiba website and saw a notice on the 46rf350u communicating the extension of warranty for the same issue I am having with the 40. I called Toshiba Customer service and the representative informed me the Toshiba would cover the cost of repair if it was indeed the same issue as the 46. I was given contact information for an authorized Toshiba repair shop and contacted them. The Toshiba Repair shop said they would need some notification from Toshiba confirming my conversation with the Toshiba Rep. Yesterday I called Toshiba customer service again and was told that a determination would need to be made by someone else over at Toshiba to see if the problem with my 40 was indeed the same as the 46. I was asked to e-mail photos of the problem along with the serial # to customer support.

This morning I get a call from a rep informing me that the 40 is not covered under the extended warranty. I tried to explain to the rep that I'm experiencing the exact problem as the 46 and I have not even sent in my information yet as the prior Rep had requested. I was shocked when the representative told me "Don't bother." When I asked why the 40 would not be covered if it is the same problem and the 46 and all she could say is that because the web notice is only for the 46. I asked if I could speak with her Supervisor but she informed me that she was the only individual there. She was very condescending, spoke over me and had virtually no concern for what my concerns/issues were.

There are endless reviews online (see Amazon. Com reviews for just a sample) where other owners of the 40RF350u have experienced the same problem. This is obviously some kind of design flaw in the RF350U and one could easily assume that the same bad part that is in he 46 is probably also used in the 40. Why would you only extend the warranty for the 46 and not the 40? Why would Toshiba not want me to send in pics and s# to at the very least see if it is the same as the 46 or a separate design flaw only in the 40?

Again I am not the only person with a 40rf350u to experience this problem. I find Toshiba's lack of concern and willingness to address the issue to be among the worst experiences I have ever had with a customer service department. Attached are pics of the issue and a copy of purchase from my CC company. Thanks you for you attention. My serial # is AM384011467.

We purchased a Toshiba 52HM94 TV from Best buy in 2005 - since this time we have had to replace the bulb 4 x (so basically once a year at a cost of 200 per bulb) - we were told when we bought it that replacing the bulb was the only thing that could go wrong - boy were we mislead. About a year ago, the lights on the front of the TV began to blink red then green then the TV would power off. The channels would automatically count up and down, and the TV would cycle this about 6 or 7 times before going off for good. We would unplug the TV and after a couple of hours, it would work fine.

Approximately one month ago (four days after our extended warranty ran out) the TV would begin this again but would not come work properly no matter how long it was unplugged. We called a local repair shop and were told it would need a new master board (cost of $500) which was done. Now only a week later, it is doing exactly the same thing. We will never, ever, ever buy a Toshiba anything - this TV is a piece of crap and was misrepresented to us when we purchased it - had we known we would have to put at least 200 per year into it in addition to the 3000 it cost to buy it, we would never had bought this TV.

I purchased a 56" Toshiba television model #56HM66 on 9/3/06. I was NOT informed of a lamp unit or even possibly having to replace a lamp in the future. Two months after having the t.v no picture and found out it was the lamp unit an needed replaced already had bursted on approx 11/28/06 per my receipts. I demanded a new t.v. telling them it was lemon and they refused. I purchased from best buy. Then again on approx 5/01/07 per receipt out my pocket had to purchase another lamp unit. Then again on 7/30/08 I had to purchase another lamp unit costing about 260.00 each time. Now once again this sunday 7/12/09 the lamp unit blew up again and broke and now I can not use my television due to the cost of replacement is extremely high.

i have a problem with product in my home. i have a lcd 42c3500 toshiba and a dvd player 690 with dive-x system. my lcd after turn on have voce and dident have picture. give waranty but i cant see good service of this compony. my wife sad to me toshiba is big company why wie have problem with lcd and dvd

Bought a Toshiba 62HM116 62" DLP set a little over 2 years ago and last month it suffered the dredded bulb failure by making a loud popping noise. Ordered a new bulb and now it takes about 20 to 30 times of powering off to get a picture again to. Called Toshiba customer service and they said to the mercury was not spread evenly in the bulb? So take it back out and knock on it 3-4 times on each side. I was waiting to here him say and turn around and click youR heals 3 times and put it back in. $2800 original purchase cost plus $160 for bulb - about $1000 per year of usage. Never expected that. I WILL NEVER BUY A TOSHIBA P.O.S. AGAIN.

I purchased a 62" DLP in 2006, since then the Lamp has failed 3 times and now just changed and lasted one day, Toshiba sent me a new one last week and installed yesterday and turned ON. Today I got the blinking green light again and although it did turned ON after several minutes I am not sure that it will tomorrow. After reading around the internet now I know that it will be a lost cause. I called one of the Toshiba service centers and they want 150.00 just to come to my house to check it. If I have to change the ballast I may do it myself but that it's as far as I will go.

I purchased a 52" Toshiba DLP t.v. in 2005. The first bulb lasted about 6 months. Then as most of you know, the bulb blew again. This continued about every 6-7 months.

As most of you have experienced, Toshiba does not care and will not do anything for you. What I did learn however is that it is not always the bulb. Before you waste all of your money on bulbs, find out if its the power supply and/or the "balister". This is the issue with my television. I paid over $3,000 for my t.v. and those two parts are costing nearly $2,500 to replace.

For those of you that don't know, there was a "Class Action Lawsuit" filed against Toshiba.

In June 2009 my Toshiba HDTV/DVD combo [Model 32LV67U], purchased in Jan 2008, broke. That is, I turned on the set and the screened was dark; turned it off and on again and it was black. Audio worked; no picture. The Toshiba authorized repair center diagnosed the problem as "the front panel is gone," and said it would cost about $1200 to repair!

Presenting the facts to the Toshiba customer representative--"Donna"--brought her sympathy but, "the set is 5 months out of warranty and there is nothing I can do for you." I asked her if there had been similar complaints about this model and she said that they had not received any similar complaints.

I had not found this site when I talked with her. I am one person that won't purchase another Toshiba product; they don't want my money anyway. have a big recycling item to get rid of and got very little service for the money I spent. Thankfully, I still have the NEC color set which I bought in 1987. It continues to work flawlessly!

We purchased a 46" TV on 11-25-05 after a short time the lamp went out. It was replaced at no charge because it was a manufactures defect. Then that lamp went out in Jan. of 08 in which we had to replace at a cost to us of $231.99 and now that lamp went out June of 09 in which we are replacing at a cost to us of $229.94.

My wife watches TV at night and is not happy that she can't watch her 46" TV and has to watch her programs on a 19" TV. We have spent $460 for two bulbs. I am composing a letter to the president and CEO of Toshiba.

When I talked with a supervisor at Toshiba to try to get a reduced price on the lamp, they just said that it was past the warranty period and they couldn't do anything. Real good customer service, I guess they don't care about their customers as long as we still keep buying their product.

I purchased a Toshiba LCD flat screen TV model 32LV67U from Circuit City 14months ago. I spent most of that time out of the country so the TV saw very little use. The TV stopped working so I took it to a Toshiba repair center. They told the LCD panel needed to be replaced for $1660. I only spent $1100 for the TV

around Dec. 4/5 2008.

On June 1, 2009 the Lamp Bulb went out
again. Talked to Cris at River Valley Electronics, via e-mail, on June 2 2009, he said he could not help because the 6 month warranty was out on May 29, 2009, which is from date of order not date of reciept, a matter of just 3 days!!!
Same day, June 2, 2009 I called and talked to Aaron at Toshiba, he agreed

and said he could not help because the 6 month warranty was out on May 29, 2009. He, Aaron, said that I could fax in a P.O.P. for Lamp Repair Warranty to Toshiba Corp. He, Aaron, also stated that it would be a waste of time because it would not do any good. I faxed in the P.O.P for Lamp Repair Warranty on June 2, 2009, about an hour after talking to Aaron at Toshiba. He, Aaron was right, within 2 hours after sending my fax, Aaron called and said he, Toshiba, could not help me because the warranty was out, by 3 DAYS!!!

Bought a Toshiba 56" DLP and bulb lasted 6mos. Now they say light engine is bad. When will Toshiba decide to take care of their mistakes, maybe after they lose there business from us spreading the word that they sell overpriced pieces. If anyone want a 56" dlp i got one CHEAP haha

My wife and I purchased a 56" Toshiba 720P DLP on 10-18-2006 The bulb went out a few months after, Toshiba replaced the first bult then it went out again 10 months later and we had to purchase the next bulb for $450.00 and wait 2months before we recieved it. Now out TV is out again so we have to purchase another bulb for $450.00. This will be our 4th bulb including the original. This is not what we expected from a well known brand.

We purchased a Toshiba 50" plasma tv from Rex TV in Springfield OH 2 years 6 months ago for $2,200. Over the last month, a 1/16" purple line has appeared down the center of the television. We emailed Toshiba and they said to contact the place where we purchased it. WE did. Rex TV told us to contact Toshiba. All either of them wanted to know is if we purchased the extened warranty. We didn't.

We finally got the name of a television repair place out of Cincinnati OH. They just left my house. The television cannot be repaired due to the ribbon wires surrounding the screen. A new screen is going to cost us $2700. The guy said that he doubts it will get worse but couldn't guarantee that it wouldn't. I am so angry that Toshiba doesn't stand behind their products. A $2000 television should last a heck of a lot longer than 2 years or even 3. And besides being told a new screen is going to cost 2700, I had to pay $100 to be told that the Toshiba 50" plasma was a piece of crap.

They make knowingly make garbadge tv's and put them out on the market, with a bulb that lasts for a cuple months. To replace the bulb costs close to $300. I've had a Toshiba tv for more than a year, and the bulb has burned 3 times. When I called to make a complaint and ask for help, they told me to write a letter.

I purchased a Toshiba 32" TV 5 years ago and it has developed a band of white lines at the top of the screen. I have researched this problem and it appears to be an all too common complaint. Toshiba is unresponsive to helping find a solution, agree to a recall, or refund. I am disgusted! This was a costly piece of equipment! I can't afford a new set.

In October of 2007 I bought a 42HL167 Regza Toshiba TV. Three months ago I noticed that the TV would not turn on and a continuous yellow light would blink in the bottom right hand corner. This would happen sporadically and the manual explained sometimes the TV needed to go through a reset. The problem became more frequent and now will not turn on at all. After calling Toshiba they asked me to leave it unplugged for a while then plug it back in. This worked once.

After calling them back they informed me that I would have to take it to an Authorized Service Center for an "evaluation" but this was not covered under warranty. The "evaluation" will cost me $185. After reading hundreds of blogs people wrote about the same problem it appears to be a defective Seinen Board that estimates between $500-800. I paid $1500 for the TV itself and just finished paying it off.

I am a single mother that bought her first TV with hopes it would last longer than 15 months! I am extremely upset and disappointed in Toshiba's reaction to my issue along with other people that have experienced this same problem.

Watching my plasma 50 Toshiba TV and now it does not do nothing but the red power button flashes The book says the power supply is out on the TV. So now Ive been trying for 6 months to find one and cant. Tryed to contact Toshiba all they said was your warrenty is up. Any body know if theirs a recall or where I can get a PSC10144C power supply.

Toshiba proved to me today that they are a company that couldnt care less. I have been a huge fan of Toshiba for about 6 years. i have talked family and friends into to it also. I am a business owner and i would never have stayed in business if i would have treated my customers like i was treated. Octorber 2007 bought a 46in Regza. Late September 2008 the tv starts acting up. I call, and am told a local service guy will take care of it. He comes out and says he needs to pick up the tv. I dont hear from him again. I call Toshiba the call him and he is to busy to take care of it. Now during this time I have told Toshiba I have a really sick child and a ailing parent. I am told no worries (basically). then I call (agreeably) much later.

All of my time was spent in traveling and the tv was the last thing on my mind. I am told there is nothing that can be done. I did what I was supposed to do and there service center was to busy. They put me off and I get the short end. How in any way is this fair. I am not asking for the world, just fairness. At first I was angry then just realized im hurt. it just seems so unfair that when i was available they wernt and when they were i wasnt. but I still think the issue should be resolved. i just want someone to step up that has a conscience and make this right. the year I have experienced has been a nightmare and just keeps getting worst. PLEASE SOMEONE LISTEN!

Have to spend more money on another tv!

I bought my Husband a New DLP Toshiba in 2007 and the DLP Lamp Unit blew out Decemember 2008. I called Toshiba and asked about getting a new lamp unit (Bulb) from them. Toshiba wanted to charge me over $260.00. I asked about the warrenty and the person who I spoke with said that they don't cover the DLP Lamps. Even after they had to pay out millions of dollors to customers who owned a Toshiba DLP High Definition Projection Televisions. The one that I have is just over the cut off date. I really feel that after paying over $3,000.00 for the Toshiba Television the man who I spoke with a (Supervisor) should of cared more and replaced the blown lamp and unit. I gave him the Model#(56HM66) Serial #.

I have a brand new Toshiba TV that doesn't work and Toshiba wants to charge me over $260.00 for the faulty bulb.

I have had a Toshiba satalite laptop for about a year now, and regret ever buying one or anything for that matter from Toshiba. For the first 7 months the hard drive needed to be replaced 3 times. It was this around this time I was advised to contact Toshiba about a repacement, mistakenly thinking the company wasn't useless. I called 10 - 15 times and each time being promised a call back, in actuality recieving none. I was eventually givin a case and case number with customer relations with a man named Milton (in customer relations).

After this, again no call back. After getting frustrated because i'm a student and NEED my computer tryed to call back again and again got no where. Shortly after this my girfriend (who I live with and share the computer)received a call asking about the service I have recieved from Toshiba, so she made a complaint. Low and behold we get a call back, but it's Milton upset that we made a complaint and calling us liars. After this we get the computer fixed and hope for the best. Again the hard drive goes.

The service guy at Microage again tells us to call Toshiba because the waranty looks like it ran out. So furious I call Toshiba demanding something be done, and after 2 hours on the phone I am promised that they will take the computer and fix it as a good will. Did this happen? NO! Today I talk to the guy at Microage and it is still sitting there, no one from toshiba has sent them a kit to send it to them, and he's even annoyed because he's tried calling the guy who was supposed to take care of it at Toshiba, Al, 6 times. The computer has been there for over a month. If something is not done this week I will be taking legal action and will make it my lifes work ensure Toshiba loses as many customers as possible and receives a negative reputation.

i bought toshiba 29f10trv (televison) with three yerar warranty.on dated 29/07/2006. # i had complained on dated 12/01/2009 to micron care lucknow. falt was- lining on picture tube due to dry sholding. #in three month four diffrent service men visited our home. in every visit my t.v. holds new tecnical problemes. now my t.v. is only a cabinat after a lots of experiments of service centre. If Is it possible plz. do something to solve my problme

The mother board failed on the Toshiba laptop I purchased less than two years ago. Toshiba customer relations was no help. However, they offered to repair the laptop for $450.00 almost the original price. What a gimmick.

I purchased a lemon laptop and Tobshia knows it is a lemon. A simple web search revealed lots of people with the same problem. They know the product is inferior and will not do anything about it.

After having posted a negative situation with my Toashiba TV, I was able to speak with Mr. Powell at Toshiba. Mr. Powell was very easy to work with and resolved my issues promptly. His effort and assistance has restored my confidence in Toshiba customer service.

After having a discussion with Mr. Powell, he contacted repair center and had my TV repaired and returned in two days.

We purchased a Toshiba 65 inch tv model number 65HM167 on 05/06/2007 for 2300.00 on February 27,2009 when my eleven year old son went to turn on the tv it sparked and caught on fire. Myself and my three sons were in the home at the time when it happened. (ages: 10 months, 6 years and eleven). The fumes this emitted were so bad I fear we have inhaled something toxic.

I have tried to contact Toshiba Via email and their customer service center and have had no luck getting answers from them. I do know now that the lamp inside the tv is melted to the tv and could have exsposed us to burning mercury which is inside the lamp. After reviewing other complaints I see this is a common thing for Toshiba and their tv's. Maybe they should not be allowed to sell them in the USA. My questions would be what would have happened if I was not home when my eleven year old turned on the tv.

We are out $2300.00 and who knows what kind of toxic fumes we inhaled when the tv caught fire.

I purchased a 42 inch screen TV at Best Buy in 2003, I paid $1700.00, the set played good unti Aug 2008 the picture had wavy lines in it I e-mailed Toshiba Customer service, they told me to onplug the set, but it didn't do any goo there are several Toshiba Owers of the same type TV having the same problems, what can I do tto get my TV in working order

We have a Toshiba 42HPX95plasma TV and in less then 3 years we now have a 3-4 inch black line on the right side of the screen that extends to over 1/2 way down the screen. Our dealer tried dealing with Toshiba as we have as well and it's basiclly sorry to bad. Having been a long time Toshiba consumer I can say after how I as treated this time we will never buy another Toshiba product. I fine it hard to believe all these new high dollar sets are not lasting a third of the time of the ones they are replacing.

I'm out $2.5k after 3 years

Recieved 40 Toshiba LCD TV. After the screen blanked out I returned it to Best Buy. They informed me they would not exchange it but would repair it under warranty. The authorized repair center repaired it over the course of a month but said they would not release it until Toshiba authorized their payment. Toshiba said it will be at least a month before they will authorize payment if even by that time.

I bought a new TV that had a warranty. I have owned the TV for two monthes. The authorized service center has had it for half of that time and will not release it until Toshiba authorizes their payment. Toshiba said they will not authorize it for at least another month. My TV is repaired and sitting - I want it back.

I bought a HD 62 Toshiba screen t.v. less than 3 years ago. It cost me $3,000.00 A couple of days the t.v. I heard a big pop then the screen went out. A technician would cost 150.00 just to come out and look at it. If it's the light bulb $220.00 and not sure if there would be other issues with the t.v. I'm so upset that I paid alot of money for this tv and only lasted less then 3 years and no one cares and Best Buy or Toshiba. It's not fair.

We bought a Toshiba 62HM95 rear projection television about three years ago. It worked fine until the lamp in blew out recently. After getting on the Toshiba website and finding out that our television was from a batch that were know to have this problem with the lamps, we called customer service to see if we could get a replacement lamp. We were told that they did extend the warranty for the TV for another year, but it was too late for us to qualify for a replacement lamp. We explained we watch TV so infrequently, and if we had watched it more it would have went out sooner. The service rep accused us of lying and said she couldn't help us.

We have to buy the replacement part ourselves and pay for the service to replace it.

We purchased a 62 Toshiba HD projection tv January 2007 from SHOPNBC. Since I was concerned the bulb is a large item and may burn out the phone sales rep assured me that the extended service plan would take care of all problems IN OUR HOME. When I called SHOPNBC for service on the Toshiba tv they changed the story. Now they say the plan does not cover the bulb-since they are notorious for burning out but THEY TOLD ME I HAVE AN 'IN HOME PLAN'-SO THE SERVICE CALL IS COVERED.

I called Toshiba and spoke with Holly who set up the in home service call SINCE THAT WAS THE TYPE OF PLAN WE HAD PURCHASED. She explained that the bulb was not covered but the service call was! Today I called the service company to check on the status of their arrival and they said they have a bulb with them but it is not covered under the extended plan AND THE SERVICE PLAN COMPANY-N.E.W.- SENT THEM A MIMO ADVISING THEM TO CHARGE FOR THE SERVICE CALL. SHOPNBC blamed everyone else for their MISLEADING/MISINFORMATION.

Even as we were on the phone TODAY with them -they conveyed the information to us that EVERYTHING WAS COVERED on our plan EXCEPT FOR DAMAGE. The service call took all of 10 minutes including the paperwork. The service company, Electra-Sound Inc, showed me how easy it is to exchange bulbs. I WOULD HAVE CHANGED THE BULB MYSELF BUT I WAS ASSURED THAT MY IN HOME SERVICE PLAN COVERED THE CALL!!! THE SERVICE CALL COST ME $99.50. SHOPNBC CUSTOMER SEVICE refused to find the original sales call-so why do they record the call ?

THE SERVICE PLAN COST 200. THE BULB COST 192.78 SERVICE CALL 99.50 TAX 22.65

Purchased tv and extended warranty on 3/6/06, in Nov 07 had problems with the bulb and called Sound Advice spoke with Mike Beers. Mr. Beers informed me nothing he could do as he need sku number off of warranty which was not given to me with my receipt. Flustered I contacted Toshiba and they sent me a replacement bulb, as the bulb was recalled. This bulb was installed 1/31/08. 8 months later same problem, I had to pay for bulb which cost me $194.00 still didn't work. I contacted Sound Advice again, stating they sold me the warranty so they need to stand by it. I have been going back and forth with Sound Advice and nothing is being done.

Today I was informed that the warranty company Repair Tech is now out of business and Sound Advice said they dont have to stand behind the warranty. I dont think this is right as they sold me the product and the warranty. They told me they would refund me the price of the warranty and thats it. I think after buying this through them that even if the warranty company went out of business that they would have to stand behind what they sold me. I feel as though I should be either given the money that I paid for the warranty and the TV or the TV replaced with something of equal value. HELP

I have had no TV for 3 months now, not including all the other times it wouldn't work.

I bought a Toshiba 32hlx95 hi-def LCD with built in DVD from Electronic Express in December 1995 for $1999. It now has a power board that is out which makes the television worthless, but Toshiba will not provide the power board (part# 7500-1585) and has no stocks of it available since they have labelled it obsolete. For most of their electronic products they provide 5 yrs of part support, but this is only 3 years of existence and no part available. It seems like planned obsolesence with no solution except to swallow the loss and never get another Toshiba product in my life.

purchased 56 inch dlp toshiba $3000, nothing but trouble, only 1 year and half old. The guy I bought from won't do anything nor will Toshiba. I will never buy from that guy or any Toshiba product again

Replaced 5 lamp units or bulbs that are supposed too last 7000 or 8000 hours. now engine light is bad. I think if I spend that much money, product should last longer than a year and half or Toshiba would stand behind product a little better

I purchased a dlp bigscreen Toshiba ,less than 2 tears ago paid $3200 ,had trouble ever since.Ive replaced 5 bulbs ,the bulbs are supposed too last 6000 to 8000 hours,all the bulbs I have not paid for they have been good about that. The last bulb I just put in 2-14-09 The picture is good for a couple minutes then it fades in and out and turns purple and green,makes loud humming or vibrating noises.toshiba says they only have 1 year warranty,seems that if you pay that much for tv it should last longer than a year and a half.I called the store I purchased the tv from he said sounded like light engine would cost about $1000 or more .

I purchased a Toshiba 52HMX84 DLP projection Television for $ 3,000.00 + Taxes on April 7/2005. In early September 2006 the lamp burnt out. I went back to where I purchased it (A&B Sound, who is no longer in buisness now )and was told that model had faulty lamps. It took Toshiba almost 30 days to send me a new lamp.

Now 2 years and 4 months later the lamp has burnt out again. I live alone, work fulltime and don`t watch television that much. They say you should get 7 - 8,000 hours from a lamp. That would mean I would of had to watch 9 hours of television a day on that 2nd lamp. Warning : DO NOT BUY ANY TOSHIBA PRODUCTS! They brushed me off.

my toshiba 32 inch lcd tv went blank on january 28. since than it has been taken to the service twice with no satisfactory explaination and is still not returned. (it is still under warranty.)

have been without a tv for the last 15 days. considering that am 65 years old tv is rather important in our lives and am still paying for my cable tv and there is nothing to watch it with.

I gave my Toshiba laptop for repair at Toshiba Service Center Mumbai within Warranty Period. It was just a minor problem of USB port not working.Its almost two months passed but my laptop is not yet repaired and given back to me. Everytime I call them they say the parts not yet came from US and it will come within a week. in this way two months passed and they dont provide any email id or refernce for repair or parts change.

My job is highly affected as its not availabvle for last two months

42 Toshiba TV purchased August 20, 2008 from Circuit City for the amount of $1292. TV went completely blank on January 21, 2009. Called for service and was told it was covered under warranty. We would hear one story one day and another story another day when the TV would get fixed. It has been three weeks, and the TV has still not been fixed. Toshiba did call yesterday and said it had been approved, but that also happend twice during the past two weeks, so not sure if this is one more lie. Can you please check out if this is normal policy or if we are expecting too much. What we would appreciate is just being told the truth, and no more lies one day after another.

I amy writing this my parents that are in their early 80s. This TV situation has cause quite a bit os additional stress on their lives and with the continued lies are extrememly frustrating. I had to take time off from work so I could call Toshiba warranty and hopefully get some resolutions

Purchased a Toshiba 52HM95 in Jan. 06' for $2000 and it broke down after only 3 years. Went thru 3 bulbs, 1 light engine and 1 color wheel. The light engine had to be rebuilt by Toshiba because they no longer make parts for this TV. It's only 3 years old not 10. All parts and repairs were taken care of by my extended warranty, that I purchased along with the TV. The repair company was putting too much money into the repairs and parts, that they just gave up and replaced my piece of junk Toshiba. I will never by another Toshiba product again, ever!

I bought a Toshiba 62HM95 DLP 62 inch TV in 2006 andh ave replaced 3 lamps in the TV which cost $250 each and now on February 4, 2009 it needs a light engine which will cost $400 for the part and $100 for labor. I spoke to Toshiba and they stated that their is nothing they can do for me on lamps or the light engine, not the first time this has been said about the lamps. The first lamp went out after a few months and they still would not replace it. This kind of customer service is not exceptable. I will never own another Toshiba product and will make sure everyone I know never will either.

Lost lots of money on a pile of crap Tv $3000 to buy and $800 in lamps and now $500 for a light engine replace ment. Not worth the time or money

i purchased a tv set,it worked only for two days and remote stop working ,i asked the same to shopkeeper he gave me the address of call centre number of the same company,i told about the problem they told me that we are sending a technician to look into the problem but he never come.

i suffered with backpain, everytime i have to change the chnnelmanually.

I have bought Toshiba DLP 72 inches TV model #72HM195. Paying several thousands of dollars on 9/13/06, With in 4 months with in less than 150 hrs of usage Lamp failed, Contacted Toshiba. Toshiba replaced lamp stating usual life of lamp is 6000-8000 hrs but because of shipping & vibrations it must have failed in less than 150 hrs. Now new good lamp blew up again in 13 months with limited usage of about 500-600 hrs instead of lasting 6000-8000 hrs AS WARRENTED. Contacted Toshiba customer svc spoke to several customer service reps & supervisor R. PHILLIPS stated Lamp has warranty for 8000 hrs or 6 months & not replacing blown lamp since lamp lasted more than 6 months.

This lamp lasted less than 10% of warranted life HRS & one needs to use 45 hrs daily to get 8000 hrs in 6 months. Average working family use TV for only 1-2 hrs daily. R. Phillips could not comprehend or did not want to understand issue; He further stone walled any further escalation & refused rudely to provide any information about corporate & presidents office. After extensive research found & contacted Mr. J D Powell, Customer solution manager at Toshiba America Corporation. J D Powell stated Toshiba did realize original lamp installed in TV was defective, so Toshiba warranted defective lamps for 2 yrs. & hence Toshiba replaced that Lamp.

Now New replaced lamp has same 6 months /8000 hrs warranty. This again blew up lasting only 500-600 hrs. So technically Toshiba warranted initial pre installed defective lamp for 2 yrs but equally bad replacement lamp is warranted for 6 months only & flatly refused replacement. In vain, one more attempt made to contact at Toshiba Corporate HQ, Wayne NJ. Spoke to B. Hayes, complaint Manager. B. Hayes is no help either. Beware Hayes & Powell will not return your calls despite leaving several messages so one has to be persistent.

Toshiba knows very well that this is their defective product with defective design but does not want to admit. On line research shows numerous complaints of premature lamp failure & needing replacement every 6 months and on average usage of only few hundred hrs, consistent with our experience. Other brands TV lamp will be lasting several thousands of hours as promised. Toshiba not only failed to provide reliable product but is also deceiving consumers with extremely poor customer service. Now onwards I decided & expressed to Toshiba corporate officers as well about not to buy any Toshiba product after this traumatic experience of failing to stand behind defective product & providing pathetic customer service for DLP TV I spent several thousands of dollars.

Purchased a 50 inch Toshiba DLP July 2006. Won't work. Has fewer than 200 hours on it. Service provider wants $500+ for a light engine -- then they'll see if it also needs a lamp, for another $200. Total Crap. Want to sue.

Purchased Toshiba Regza 42' lcd hdtv hl196.Black line appeared about 1.5 years after being purchased. Purchased4/07 installed in 5/07 by Best Buy.Researched on computer Toshiba forumns.Alot of consumers having same problems.Consumers with extended warranty had screen replaced [very expensive repair cost as much as TV] consumers without extended warranty out of luck. Talked to Toshiba and said clearly out of warranty.No ackowlegement of problem with other consumers.Spending a huge amount of money on this lcd hdtv I would expect my lcd hdtv to last much longer/specially after reading on Toshiba forumns consumers having exact same problem

Just retired, can't afford to buy a new lcd hdtv every 1.5 years.

i have a 62hm95 dlp toshibi tv, bought in 4/06 re placed 3 bulbs & paid 100 to be told the light engine was bad & was not avail, called cus serv, was told they were sorry,called service center, no part avail what can the normal consumer do, other than [complain]! this left me with a 3000$ piece of furniture. all i can do is hang pictures on it!

I purchased a Toshiba 57HM167 in July '07 and in Nov.'08 the lamp went out. I ordered a new lamp and within 5 mins of replacing the lamp, it blew out. The lamp company has now replaced the lamp three times. Each time, the lamp blows.

Since it is out of warranty, all Toshiba says is'sorry'. Well that is not good enough. From all the complaints I have read on this site, I think Toshiba has a serious problem with quality. When a consumer spends over a thousand dollars for a t.v., it should last more than a few days past the warranty. They should have to cover any defective parts causing the problems with the lamps. Sounds like a good case for class action to me!!!

I have filed a complaint on October, surrendered the TV and have no response on the repair or replacement. I have followed the Toshiba protocol, provided receipts, provided documents, surrendered the TV with no resolve. I contact Toshiba weekly to follow up only to re explain the situation to a new representative who is always unaware of the remedies from previous conversations with other agents. I have been told that the unit would be repaired or replaced with in two weeks back in October.

I have been trying to get he unit repaired and or obtain the replacement part for nine, (9) months now. I have had no use of the unit for that time period. The unit cost was approximately $3,000.00. I once again reached an agent today at 11: 45 am. her name was Marna at extension 5370. I was assured of a call back by Friday of this week with answers and direction. It can not be that this treatment is acceptable as a consumer having spent that kind of money on an electronic device.

Loss of use and the 3,000.00 purchase price.

I have filed a complain with this website on 10/08/08 at 21:46. I have followed the protocol and surrendered the TV. I have had zero luck getting a replacement part that is required for the unit to operate. I have not had use of this unit for 9 months. I was told that they would replace the unit immediately if they could not get the part. I have no use of the unit and no replacement part has been provided. I have been told repeatedly that this would resolved shortly and that is the same response i get every time I contact Toshiba.

Loss of use. Inability to obtain the required replacement part for operation from any source world wide.

I own 2 Toshiba TVs, one a 3 yr old 52 HD rear projection and the other, a 26 LCD HD. Both have failed. Toshiba will not make any adjustments. Both are barely out of warranty. The Color Wheel on the big one is bad and is costing me approx $600 to replace. The LCD screen on smaller one went bad. Toshiba blew me off and will not do anything about repairing or replacing their junky products. It is amazing how many consumers have similar complaints. Hopefully a class action lawsuit will be started against them.

After spending thousands of dollars on Toshiba TVs I have nothing but their broken products.

I have a 42 inch Toshiba Regza. I bought is around 2 years ago. Around 1 month ago, the TV just stopped working. Before this, it would frequently shut-down and I'd get no video unless I unplugged it and plugged it back in. I could hear something reset inside when I'd unplug it and plug it back in. Then, one day, it shut-down, and I unplugged it and plugged it back in and no power!

I took it to a Toshiba certified repair shop (affter calling their Support for help), their diagnostic of the problem was a bad Sein Board. It would cost $545 to fix it! Almost as much as a brand new Philips 42 inch LCD I just recently purchased for another room. I contacted Toshiba to ask for repair assistance, even just a discount on this part. They opened up a case on this, but then informed me they were not willing to help at all. Very unprofessional and are not putting the customer or quality products first. I told them I would never but another Toshiba product, and they said I'd have to do what I have to do. They stressed over and over that it is out of warranty. I kept telling them I knew that, but simply wanted help on the price of the part.

I was willing to pay for labor. They would not help at all and seemed to not care what I thought. I have other TV's that have lasted almost 20 years. I spent $1800 on this Toshiba Regza, and it lasted less than two. For a TV that is not even 2 years old to break and cost almost as much as a new TV to fix, Toshiba should be ashamed! BEWARE of Toshiba TV's! Don't buy one, you'll be sorry!

I purchased a Toshiba TV from HH Greg in July 2005 and luckily purchased a 5 yr warranty through GE. The warranty came with a no lemon guarantee which is supposed to apply to the term of the contract (it states that if the TV breaks 4 times or more it will be replaced or you money refunded). Since then, the unit has had 3 bulbs and a system board replaced. The last replacement in Feb 2007 took almost 3 months to occur. This TV has been inoperable for at least 5 months during its lifetime because of repairs.

On Nov 29/2008, the TV failed again. So far GE has spent over $1400 on this unit and it only cost $1700 to purchase. The tech came to assess the problem on Dec 2. At that time he was told to call GE before doing any warranty work because it was likely the problem would exceed repair norms and the TV would be replaced. The tech did not open up the TV and instead guessed? at what the problem might be. To make a long, long, long story short.(hope you get my point). Two weeks later the correct part number was determined (a little long to perform this simple task I would think) and the cost of the part would be approx $400. This does not include labour or the cost of a new bulb which would also likely be needed. I would estimate the cost of the real repair service to be approx $650 (based on past bulb replacements on the same unit).

Now, you would think the GE technical people would be intelligent enough to see that the cost of these repairs is exceeding the cost of the unit by quite a margin. This unit has been down 4 times in 3.5 years and will also be down at least one more time before the contract is completed. Unfortunately, the GE technical people saw fit to authorize the repair of this unit. This is quite humorous. Nobody even really knows what the problem is since GE wouldnt let the tech open up the TV to investigate the problem in the first place!

Anyway, HH Greg denies that the no lemon warranty applies to the term of the extended warranty and in fact states that it only applies to a consecutive 12 month period. They cannot produce a signed document with their terms outlined and in fact I have a pamphlet which states no such restriction. I am out the cost of the TV ($1700 + stand $300 + 5 months of inconvenience and customer service run-around.

I purchased a Toshiba DLP 52HM95 Television in Dec 05. In 1 month the lamp went out had to wait 2 weeks to get new one. Since that time I have replaced the lamp 3 additional time, the light engine once this last year with a cost of approx. 700.00 and now one year and 2 months later the light engine is again going out. When I replaced the second lamp and then had to replace the light engine I was told that they could not help because the warranty was out so it was my plase to fix. $2000.00 for a televison and in just three years have spend approximately 1400.00 for repairs and am now getting ready to have to spend another 700 to 1100.00 for repairs.

In Feb. 2006 I purchased a Toshiba model 57HC85 57 projection television. In less than 3 years the blue picture tube has gone out. Toshiba has decided to not produce this part anymore and none are availabe. When I spoke to Charles he stated the part is no longer available and there is nothing they would do.

I purshased a toshiba 37 inches LCD on 5/21/08 from Costco. 2 weeks ago,while turning it on,it came down,no sounds nor picture.TV is in the warranty,We called Toshiba representative who came,stayed for no more than 2 minutes then decided to take it with him as he can't fix it in my placa.He said that we need to call to follow up.I called next day,they said that they have to order parts which won't come before 12/10/08.It's not fair that we stay for more that a month without a TV that we bought in less that 6 month

Toshiba 42" HD Plasma TV is only 2 years old and has not had hard wear or kids messing with it. The picture just suddenly went black but there was sound. We took it to a TV repairman and he called the next day and said it had "two bad circuit boards" and for $795 he'd be able to fix it. Needless to say since we paid $1570 two years ago that's not going to happen. Unless companies stand behind their products - we consumers are savvy enough that we'll post on sites like this and NOT buy products from those companies.

television is sparking! about twice an hour the t.v. will let out aspark i think from the rear of the t.v. it is so loud, it's as if a firecracker went off! naturally i turn it off when this happens, except i don't feel any real warmth anywhere. i alao noticed there's no static feeling on the screen.

Help!

Losing use of a TV, CAble service plus losing time against the warranty for other issues that may come up

I bought a Toshiba DLP 52HM95 two years ago for $2200.00 at Best Buy. After one year of use the light engine is failing. I get a terrible buzzing noise from my TV now. I have to turn up the volumn of the TV just to mask the noise. Toshiba won't do anything about the problem. The cost to replace the light engine is around $900.00. I don't understand why there isn't a classaction lawsuit or recall of this product. I'll never buy from Toshiba again.

Light Engine Failure Color Wheel makes noise and shuts down TV replaced lamp 2 times Model 52HM95 DLP HD TV

I Had to buy a new tv to replace the paper weight i have now Tv should not have done this in under 2 years tv is out of warranty Have seen many others in forums having same problem with dlp tv's

Purchased Toshiba 42hl196 hi-def lcd tv on 11/06/06 for $2200.00. I have lines going threw middle of screen. Repairman said badLCD screen only one year warranty, $1800.00 to fix, he also stated this should not have happened and Toshiba might and should help with bill.

Called Toshiba 10/16/08. Thier response was warranty expired we cannot help you. I cannot believe we are spending this amount of cash for televisions and they dont last. $2200 and very upset fuming consumer

My friend bought me a 30 SE-RO258 model and it didn't last even a year and 1/2. I went to turn the TV on the other night and and their was just this glow from the center of the tv trying to get bigger but only gets smaller and smaller then complete blackness. I have had tv's that lasted over ten years! Shame on them for stocking shelves across America with defective merchandise and profiting off of it. Never buy a Toshiba!

I purchased a Toshiba Plasma TV and after 11 months the unit required a replacement fan in order to operate. I have had no luck getting this replacement part from any supplier. It is on national back order and I can not use the TV without this part.

Toshiba has been totally unresponsive and has no solution to the issue. In my mind it seems unacceptable that this can happen without remedy. We have had no use of the unit for 5 months now.

Bought Toshiba Regza LCD 42 in March 2008. In July of 2008 the screen went black. No picture only sound. Called Toshiba and had a repair facility pick up television for repair. 3 parts have been ordered and still no TV for me. They say they will replace it but have not gotten any info from them. It has been 3 months and still nothing. This was the first Toshiba item I have ever purchased and the last.

I bought my 62 MX195 at the end of 2005 as a house warming/Christmas gift for my husband. At the time I purchase the 62 MX195, Toshiba was well aware of the problems with this TV and still continued to profit from not only the sell of there TVs but from the count them people, 5 YES 5 $250+ dollar lamps my husband and I continue to have to buy every 6-7 months ever since! The worst part of it ALL is we were given advice by the company with the last purchase to buy 2 at a time. As if 2 at a time cause it's **** is not a bad enough feeling.

When our latest bulb (last week) went out in 5 short months. They said since we purchased it over six months ago (again at their suggestion :-(.... ) that last bulb is not covered under there predetermined safe period of fail er.... NOT COVERED!! I am out $ 1250.00 + shipping - in bulbs to date!!!

I will never ever buy another Toshiba product and I hope for everyone's sake they HEAR my warning! By the way this is not a single product issues as I have a 42 plasma in my loft by Toshiba with it's own set of issues (specks of color) and this whole bulb thing really has to do with putting out defective products and still finding ways to profit on it over and over!!!

$1250.00 + in replacement parts average time between replacements 6 months. Down time while waiting for replacement part. 1 bulb going out over and over and over!

Purchased a Toshiba 50in Plasma in December of 08, paid $3500 for it and today we have been told it will cost $900 to replace the Power supply. WE can buy a comperable TV for $1800.00. Called Toshiba and they said it is just too old for them to help us out! What should we do?

We purchased a Toshiba 42 inch television. It worked for under two months, then just quit. They sent a technician to our house. The tech ordered parts and said he'd be in touch when the parts came in. Two weeks later we contacted Toshiba to find out about the delay. They opened an inquiry. It took another week for them to report that the necessary part is backordered and they have no idea when it will become available.

They refuse to replace the tv or provide a loaner. They will not tell us when the tv will be fixed. They will not extend our warranty to cover this period of time the tv is not in use. I wish I had known their customer service track record was so poor before I purchased the tv.

My elderly dad bought a 50 inch plasma Toshiba (50HP16) TV almost 3 years ago and it is a piece of trash. The first service call was just past the warranty date (of course) so we used Toshiba's approved repair service. The TV then acquired a red line down the center and the approved repair service and Toshiba both basically said too bad.

Now there are two red line down the screen and a green tint to the picture, so we have to pay another $400 to get another sloppy repair because Toshiba and their trained monkeys cannot fix it and Toshiba gives you nothing but double talk, they do NOT stand behind their product!

My 90 year old dad is without a TV for the second time in 2 years and out almost a thousand dollars on repair bills. This is how little respect they have for their elderly customers. I will never buy another Toshiba product!

Bought a Toshiba 62mx195 dlp, within the first year the bulb exploded within the tv, still under warranty and got a replacement. Was promised atleast 2-3 years from the bulb, find out it will cost $200-300 to replace. 3 years later the tv malfunctioned again, only this time it is the light engine so im told by a certified toshiba repair tech, and that it will cost atleast $700 to replace.

Toshiba will not lift a single finger to assist with the defects. It seems that their customer support reps werent hired to help customers but were hired to act as publicists and tell people there is nothing they can do. My tv has had a series of malfunctions go on but would eventually correct itself, me thinking nothing of it, like color malfunctions, loud fan noises or random shutoffs/reboots. I'm only complaining now because the malfunction is permenant and EXPENSIVE TO REPAIR.

I paid $3500 for the television and now out of warranty. Cannot afford to pay $300 every year for a random bulb break and another $700 for light engines when they decide to randomly fail out of nowhere. The toshiba stands that are made for the tv--the custom stand built for the tv has broken, glass shelf collapsing because the tiny glass holders are not designed to fit securely into the wooden frame.

I purchased a Toshiba Reegza 32 lcd T.V. for my wifes christmas present. In less then 6 months it had no picture. I contacted the place of purchase and they said I would have to call Toshiba for the one year warranty. They set up an appointment with an electronic store to fix it. I thought great. Electronic company comes to my house and says the whole board and lcd panel needs replaced. They put the workorder in and I waited. Three monts later the part was still not in and electronic company said it was on backorder.

I called Toshiba back and they told me they would replace my television and cancel the rec order on my television. They asked me to fax my bill of sale in to them. The same day my alleged part comes in and they are no longer going to give me a new television I then was upset and someone called from toshiba and told my wife that the television was authorized for replacement after I had talked to a supervisor earlier in the day. I then called back and another supervisor said he was not giving me a new television but going to fix my current one. I explained that it wasn't a coincidence that the part came in the same day as I faxed the letter in. He then gave me a definition of coincidence and gave my experience as an example.

Highly unprofessional conduct coming from an individual who answers phones all day. I notified him I was a supervisor also and that he didn't solve my problem but gave me an ultimatum. I also stated in my capacity at work if my customer service was this poor I would be terminated. Basically, I have no alternative but to have them try to replace the whole television. Toshiba's customer service was terible and I will never ever buy anything from them again!

Basically, the supervisor told me that they didn't care about my concerns and that fixing my television was my only alternative.

On July 23, 2007 I purchased a 65 in Toshiba DLP TV (Model 65hm167) with a four year extended warranty from Best Buy in Sandy Utah. From the very beginning the TV would take anywhere from 15 minutes to an hour to reset? itself whenever a power outage would occur. Finally on Sunday June 1st 2008 the unit stopped working all together. The TV would not turn on at all and the yellow LED light on the front kept blinking in a 3 time pattern.

On Monday June 2nd 2008 I contacted Toshiba customer service to inquire about the 1 year factory warranty. The representative had me do a series of trouble shooting steps and then determined a service repair rep would need to come to my home. The Toshiba representative gave me the name of ProTech Electronics located at Sandy, Utah. This company said they would have to order the DLP bulb from Toshiba and then come out to my home.

On Monday June 9th a ProTech electronics person contacted me that the bulb was in and they would be at my home on Tuesday June 10th. Dale the service man arrived opened up the back of the TV and started checking things. Dale tells me that the DLP bulb is fine and he is getting an LED service code he has never seen before. Dale proceeded to call back to his shop and nobody else had any ideas. Im told from Dale that he contacted Toshiba and the LED code he was getting indicated a communication error between one or both motherboards. Due to this issue both motherboards had to be shipped from Toshiba. I was told about 2 weeks for them to arrive.

It is now July 22, 2008 and still no motherboards? ProTech claims that the delivery date from Toshiba was supposed to be Tuesday July 15th 2008. ProTech tells me that they will keep looking for the delivery and contact me when it arrives. Not once have they offered to actually call Toshiba to follow up. It has now been 52 days almost 2 months since my TV has worked and nobody at Toshiba or ProTech Electronics seems to care or want to help. July 25,2008 contacted Toshiba AGAIN now they claim one of the two parts I need (supposedly) is in stock but no idea on the 2nd one.

I purchased a brand new Toshiba 57THX93 RPTV back on 6/19/04 with an extended warranty for 5 years from Video Only here in Portland Oregon. The TV worked well until early this year when it became increasingly harder and harder to get the TV to power on. In May of this year it finally got to the point where the TV would no longer power on. Since I have an extended warranty I thought no problem I will call Video Only and have them repair the set under the warranty. They had me call a local repair shop (Wolfs Service Center) and they came out on 6/2/08 to look at the TV.

I was told he could not repair the set in house and he would have to take it to the shop. He said it would take a couple of weeks to get it repaired. A few weeks later Wolfs called me and told me that parts were no longer made for my 4 year old Toshiba TV and that they would have to send out to some facility to have the part remanufactured. I was told this would take a total of 8 weeks to complete. I was, to say the least, very unhappy with that statement so I called Video Only and told them of my predicament. Video Only told me there was nothing they could do and to call the company that held the warranty, which is GE.

I called GE, and told them that it was unreasonable to leave a customer without a set for that long of time. GE essentially said too bad! We can take as much time as we want to repair the set, and its Toshibas doing since they dont make replacement parts for the set any longer. I called Toshiba to complain about that fact, but only got the TV had already been out on the market selling for 1 year before I bought it and that they now consider the set to be obsolete. Toshiba offered to call Wolfs to see if they could in any way attempt to get them to remanufacture the part a little more quickly. Nothing came of that!

Yesterday I received a call from Toshiba, and was told that the part that they thought was causing the set to not turn on was in fact not the problem, and that the set still did not work. He went on to say that they were going to now try a different part that would also have to be remanufactured to see if this new part would take care of the problem. He told me that process would now take an additional 5 weeks, to build and test. I once again stated that this was ridiculous, and that I wanted a replacement TV. Again they said all they could do was to try to rebuild parts and put them in the set to test. Im going to try calling the 1-800- number that was given to me and once again demand that the TV be replaced. However, I feel the only response form GE will be just as it was before, that they can keep my TV in a repair facility for as long as they like.

I had to purchase a new TV and have been without my old TV for about 2 months now

bought toshiba 37 inch lcd tv in 07/06 in 05/08 set went dark paid 1300.00 dollars for under 2 years . only one year warranty.contacted toshiba and was told to contact sears where i bought it repairman came out and told me 3760.00 to fix 1300.00 almost 3 times amount of purchase price i thought he made mistake but said that was correct he said he is in repair not sales . i will never deal with toshiba or sears again.

i cannot afford new lcd and am paying for hd service even though no tv.

i brought a toshiba 52hm95 on march 10 2007 on june 07 2007 all of a sudden the tv stopped coming on i was told it was the bulb after paying 300 dollars for a new one the television still doesnt work as far as customer service there was no one at toshiba who would give me answers ive had two different tv repair shops come to my home take my money and tell me that what ever the part i needed was on back order to make a long story short it is now june 26 2008 and my television still will not work iam very dissatisfied i do not have a television in my sitting room and iam being forced to but a new one the only thing that eases the pain a little bit is to know that iam not the only person who has been a victim of toshiba and there faulty tv's i will not recommend any toshiba products to anyone.what i cant understand is with so many complaints why are they even allowed to comtinue selling products. even if your warranty is good toshiba will not replace anything its like they take your money and laugh in your face......silly us how we thaught by upgrading to a bigger model would be great i wish i still had my 32 inch magnavox i had that for 10 years and now my grandmother is enjoying it while i get to watch a black screen on my new tv set thanks toshiba it was like taking candy from a baby huh?

Television broke after 32 days, its been four weeks since the TV has been picked up and still no answer on whats wrong with it, Toshiba customer service is of no help model number 55FX55OU.

Television broke after 32 days, its been four weeks since the TV has been picked up and still no answer on whats wrong with it, Toshiba customer service is of no help Model Number 55FX55)U

Paying for cable and no television to see it on

I bought a brand new 2008 model LCD 52xv540u. It had purple blotches and a purple tint to it. Called Toshiba they gave me a # for a repair shop in Glendale, CA. They picked up the Tv on May 28th. Today is June 16 still no tv back. The repair shop said it was a faulty main board and charis board. Called Toshiba Customer Relations and they said parts are on backorder. 3 weeks later still on backorder for a new 2008 model LCD tv.

This is absurd. I am a victim here that is not treated properly. I requested a new LCD shipped to me. They said no. I want answers quick on my matter as I am a loyal Toshiba customer who just paid over $2,000 for a TV that I do not have. It was faulty since day 1!

The LCD arrived nice in the package. The damage was when I plugged it in on the ast day of ownership it had purple blotches and a purple tint to it.

Bought a Toshiba LCD Model # 52xv540 new 2008 model. Ordered May 6th received on May 20 from Beach Camera.com I hooked up the tv and saw purple blotches and purple tint to the new tv. Thought it was a calibration issue and it was not. Called Toshiba to get 2008 new model tv serviced.

I just lost alot of money on a new lcd that I have been researching and that I do not have.

In July of 2007 I purchaesd a Toshiba Sattelite A135-S4527 notebook computer. I have had 1 motherboard repair, and 2complete new motherboards installed in this computer . Out of the 11 months I have owned it , Toshiba (it's service reps.) has had my computer for over a total of 3 months. The last repair (an entire motherboard) was completed 4 June 2008 . My notebook is working now , but running excesively hot .

Truthfully I have no faith in this system, I have lost so much every time it has died . I contacted Toshiba , and after being directed to fax numbers/wait time 30 then hang up/dept after dept would denie they were the ones that might be able to help me . A technition finaly took my info , gave me a log number ,and informed me that should it die again, I would recieve a new computer...Sorry but I feel like I am being stalled , seeing as my warrenty expires in 1 month. There is surely a problem with this model Toshiba.

Toshiba 46RF390U I purchased early Nov '07. By April '08 there were 'pixels' that were the wrong color on the screen. I called authorized repair shop. They came to my house, couldn't fix it and took the TV to the shop on 5/17/08. The shop took about 7 days to diagnose the problem. They say I need a new screen. Toshiba required them to email a picture of the problem to them. According to the shop that happened last week, and they've not heard back from them. Shop says once Toshiba OK's new screen it will take 7 to 10 days to ship. Shop will need 1 or 2 days to install and then a 3 day 'run' to make sure it's OK before they can return it.

I called Toshiba today to see where we stood as far as making a decision to OK the new screen. Customer service says they have to talk to someone in 'tech' to find out the status. However they can't just call over and ask. They have to put in some request and allow another 2 or 3 days for the 'tech' side to get back to the customer service side and then customer service will recontact me.

There doesn't seem to be anyone who can directly answer a question, bureaucratic stalling is all I'm getting. I find it completely unacceptable that at a minimum it will take 30 days of having a TV in the shop to get warranty service done on it. The cynical conspiracy theorist in me begins to wonder if there is some 'larger plan' to hold up service so long that the consumer has no choice but to go out and purchase a replacement TV.

I am unable to purchase a 'back up' HDTV. Thus I'm unable to watch TV and am paying for DISH HDTV service I'm unable to use.

Purchased a 47HL167 LCD TV on December 26, 2007 on April 10, 2008, it was in an authorized repair shop. The TV had spots on the screen. Found out from the shop that they had a problem with the glue between the panels. Shop was told to scrape the glue off and try to re-glue it. Did not work. This was a problem that Toshiba knew about but still sold the model anyway.

Shop told Toshiba that it needed a new LCD panel. Toshiba said they needed a picture of the LCD panel with the spots, a picture of a picture get real!! Called customer support on May 5,2008 talked with Morris, and that it was as simple as shop ordering the part, but shop tried to do that and Toshiba wanted the picture.

On May 27,2008 called again spoke to SHAUN who said he needed a FAX to ask for an Investigation into the backordered part, needed our Name,Phone#,model#,serial#, etc. all which Toshiba already had. May 30 2008,called spoke to Shaun again, now stated he needed shop to call and give him the part number,description of the part,order #,order date and the original date they started working on the TV. Why was this not asked on the 27?? But excuse me but would not Toshiba already have this information for ordering part #[75007502].

Called on May 30,2008 spoke with Mike who said they were looking into the situation and needed more information, when i asked him what else he repeated they needed more information. If this does not sound like a around to you what is. Yes i have contacted the BBB, you do not have to be too smart to figure out the TV is 5 months old i had it for 3, the shop has had it for 2 months. Customer Service what Customer Service, I WILL NEVER BUY A TOSHIBA PRODUCT AGAIN. Anyone thinking about buying a Toshiba product, be warned if there is a problem, look what you have to look forward to.

We had to go out and Buy a 500.00 TV so we can watch TV. That was the cheapest LCD TV that we could find as we have High Definition Direct TV. SO we needed a TV with an HDMI input.

I purchased a Toshiba 46HM94 DLP TV March of 2005. Since that time the projection lamp has blown 4 times. The first time it blew the manufacturer covered it because it was within the first year. I had to wait several weeks to get a new one because it was on back order due to heavey demand. The second lamp blew a year later, my GE extended warranty covered that one. The third blew the fall of 2007 and I had to pay out of pocket.

Now as of May 2008 the fourth bulb blew and I have to pay another $200 to replace it. At this rate I can by another TV set with they money I'm paying on bulbs. The other complaint I have is that the Cable Card never worked as advertised due to cable programming. So where I thought I'd save on my cable bill, I'm not.

Purchased a Toshiba 62HM15A TV in June 2006. In January 2007 lamp unit blub blew up. I was sent another one because the part was under warranty for (1) year. In May 2008 the new blub blows up again. Called and spoke with Customer service and they stated that the warranty was up on the second blub.It is only good for (6) months. Now if the new blub gets a one year warranty why does the second blub only get (6) months ? The blub are suppose to last 8000 hours.

The real problem here is that Toshiba knows they have a problem with this blub and they are not addressing it. The blub cost over $200.00 and it looks like you are going to have to buy a new one at least every year. There only concern with this problem was that they were covered under the warranty. I called around my area for a replacement and was advised by several stores that they were out of the blub because there has been a big demand on them.

There is nothing told to you at the time you purchase this TV for $2100.00 that the blubs will probably blew up after a year or less. That's right it doesn't burn out it blows up in a million pieces inside the casing. Something is wrong and Toshiba doesn't care because you have to buy another blub or you have no TV. Because of this situation I will not buy anything from Toshiba again.

Update to my complaint the other day. My Toshiba 50HM66 not has flashing lights, no picture at all, and continuously restarts. I understand this to be the lamp bulb, to be purchased at a minimum $200.00.

$1,600.00 for the TV, $600.00 for the light engine, $120.00 service repair call (just to tell me the 2nd light engine is defective), and now, $200.00 for a lamp bulb. That's a total of $2,520.00 for an oversized replica of a TV.

Purchased a Toshiba 50HM66 June 2006 for $1,600. Due to a recall the light engine was replaced October 2007. By January 2008, the TV would begin shuting off afer start with red, amber and blue light blinking. Sometimes the warning says temperature warning. Must unplug to restart, most times it will just continue to shut back off. If it stays on, the amber light blinks, then just the blue light. The same repair person came out again after waiting over a week in March 2008. I paid $120 just for them to come out. The repair person said it was the light engine again. Toshiba would not cover yet another faulty Toshiba part. The part cost $600.00. I cannot afford to repair the TV.

I $1,600.00 for a TV that did not last 1.5 years. I cannot watch the TV at all. Not to mention I pay for satelite service along with additional HD services just for the TV. Right now, I'm out $1,720.00, and, have no TV to watch. The TV has also been known to have lamp problems which I probably would experience that also, if the TV would play.

We purchased a toshiba projector TD-T99 some time back and just yesterday while we were using it the bulb exploded. It did not die, it actually exploded with a cloud of smoke. We thought nothing of it at the time. It wasn't until later when we began experiencing headache and tachycardia that we decided to look online. We discovered that we had just ingested mercury vapors. We had no idea that the bulb contained mercury or that it would explode with ? overuse.

We are both doctors and we understand the health hazards of mercury. In small print, there is a warning in the manual and we got some warnings that the bulb was almost dead. I guarantee that if we had any idea that we would run the risk of ingesting mercury fumes, we would have exercised more caution. much more caution. My goal now is to get this information to Toshiba and have proper warnings delivered to consumers so as to avoid toxin ingestion. I dont want this to happen to other people. It is completely avoidable. We could have vacated the area if we knew but we simply did not know. That is not ethical. I will take this up with Toshiba.

Toxin ingestion of mercury vapors with symptoms.

We bought a High definition DVD player HD-A30 on December 21, 2007 from Best buy. The price was $299.99 excl tax. On Feb 19, 2008, we learned that the unit became obsolete, we believe this means that within the very near future we shall not be able to buy DVD's to play on this DVD player. We have 2 DVDs to date. Toshiba committed at time of purchase to provide a further 5 DVD's but to date we have not received these. Because the unit is obsolete, I asked Best Buy if we could return it, but they denied the request, even for store credit it was denied. I asked Toshiba if we could return it but they denied the request, their claim is they do not take back units that are in working order.

The consequences are that I have a DVD player with 2 DVD's for which I paid $299.99 ($323.24 incl taxes on my receipt) and there will be no more DVD's in the future for this player. I asked to return it within 2 months of the purchase date and it was denied. Also Toshiba have not even completed their deal where as part of the purchase they promise to send 5 more DVD's. I believe Toshiba and or Best buy have sold this unit with the knowledge that it might be obsoleted within the short term, yet they are not prepared to compensate the consumer.

We purchased a 50 Toshiba DLP television (model 50HM66) January 24, 2007, from Best Buy. On February 18, 2008, (25 days out of warranty) we came home from work and the picture wouldn't come on - only the sound. After about an hour of trying it, I finally took the lamp out and it was shattered into a thousand pieces. I then got online and saw that it was going to cost me about $250 to buy a replacement lamp for my $1200 1-year-old tv, which the salesman had told me would last a good 5 years. Upon further research, I discovered that Toshiba had extended the warranty on some models due to this exact problem. So, I called Toshiba the next day. Of course, our tv wasn't included, even though I saw many complaints online about our particular model's lamp. I even talked to supervisors who wouldn't even admit there had been an upgraded lamp for our tv since our purchase. Our lamp is a Y-66 and Toshiba is now selling the Y-67 instead. He actually lied to me and told me they simply changed the part number!

We saved for this tv for a year. We went with Toshiba because we always heard they had quality products and outstanding customer service. I suppose we would've known better had we known about your website. We are so disgusted and heartbroken. I refuse to give Toshiba one more dime of my money to purchase one of their lamps that will likely blow again. I can't afford to pay $250 a year to maintain a $1200 tv. It is now a nice (expensive) corner shelf in our living room floor until Toshiba decides to admit there is a problem and we deserve a replacement lamp at no cost or until we find an after market lamp that Toshiba has no part in manufacturing or selling.

I purchased a 62 Toshiba DLP TV in November 2006. The last week of Jan. 2007, the bulb went out. Four days before the Super Bowl! It took about two weeks to have someone come out and replace the bulb. I bought a 5 year extended warranty with it. On Feb 1st, 2008, 2 days before the Super Bowl, the bulb went out again! I called for service and they are sending a repair person out. But they claim even the extended warranty covers only one bulb! I am waiting here, frustrated, to see what happens now. This is crazy that these bulbs don't last.

I may have to pay the cost of the bulb.

My husband and I purchased a 42 Regza HDTV Toshiba in September, 2006. A few months ago, I started noticing a dark stripe running down the middle of it. He's nearly blind and didn't see it at first, but it got darker and he finally saw it. He called Toshiba in early December, 2007 and was told we were out of luck because it was over the one year warranty period. We spoke to a couple of different supervisors, but they all made up excuses, (one claimed it was refurbished, which it was not, the other started spouting off dates that weren't even correct), so they could get out of repairing it.

Purchased the Toshiba 72HM195 DLP television for $3,500 on 6/13/2006. Within two years the bulb has gone bad 3 times as of this morning. Toshiba replaced the first one for free then I ended purchasing the other two...Does anyone knows who we can complain to besides Toshiba?

I have owned a Toshiba 52HM95 DLP TV set since Dec. 2006. I am currently on fifth lamp which went out last night. It was installed 11-19-07. Toshiba customer service tells me there is really nothing they can do about this problem. Can you render any advice? Thanks.

Toshiba and Best Buy were pleased to sell me an overpriced 62" inch TV, but neither organization will provide in-home repair service nor can they recommend anyone who will. (NOTE: The cost of providing repair service is *not* an issue).

What is the issue is that I spent $3500 on a TV that after five years no longer functions. No one will repair it, and Toshiba nor Best Buy cares. I will never spend a dime on any of their products again.

I purchased my first 52 Toshiba DLP television at Best Buy in May 2006 and a second 57 Toshiba DLP television in November 2006. In February 2007 my 57 set developed a 6inch shadow across the top of the picture. In July 2007 I began to notice that my 52 which was now out of warranty by 2 months, began to have static interruption in the picture. It became worse over the course of a week and finally the bulb powering the DLP blew out.

I searched for a replacement and found it was $400. After only 14 months of minimal use I needed to replace a bulb? This was unjust. Then I found on toshiba's website that my 52 model bulb was defective and that they replaced them for free. They sent me the new bulb and after I installed it I noticed the static flickering was still happening, and it became worse right away. The tv now did not function at all 5 minutes after installing the new bulb.

On 10/17/2007 we sent our Toshiba Mod.# 37HV66 LCD TV in for repairs. The authorized Toshiba service is Micro-Tech in Anderson SC. Bill the owner now is unable to tell us when or if it will be repaired. The TV is still under warranty with Toshiba but they can't tell us either. I have called Toshiba 7-times and talked with 7-people, who don't know when the part will come in. When do we go to the next level?

We paid $1700 for the TV which is almost new. We purchased it for football season but so far have missed every game.Please help...

Bought a 32 Toshiba TV at Sears on 3/4/06, Model # 32A35 BAA802109789 and paid $351.42 total. Eight months later, Nov. 26th, the TV had no picture (black screen) I could hear the program and the change of channels from the satellite dish but no picture, the next day there was no picture and no sound. The TV was completely dead. Called Sears where I purchased it and they gave me a ph # to call an authorized Toshiba TV repairman. I did, had an appointment, confirmed for Monday, November 20th from 8:00am to 5:00pm, stayed home on my vacation day. I called the phone # given to confirm again that Monday morning. I called at 8:30 and I was confirmed for that day from 8:00am to 5:00pm.

At 3:10pm the repair shop called to say the technician would not be in because he was sick and had gone home. They could reschedule the following Monday. I guess the technician is the only one in the World? I slammed the phone down, called Sears and complained. Nothing they could do. I called Toshiba, complained........nothing they could do but were very helpful in finding another certified Toshiba technician in the area.

I called and set up an appointment with Tekno TV in Lake worth, Florida. $55.00 I had to pay for him to set his feet in my house. He came in on Wednesday. My husband was home to receive him. Instead of taking the TV he only took the chassis. A week later he calls to say the chassis worked OK at the shop so it must be the picture tube and if that was it then it would be $200 for labor and Toshiba would pay for the part. We are talking about a $351.24 total including tax TV and I would be paying an extra $255 so far.

I bought a brand new Toshiba HDTV from bestbuy and after 3 month or so the bulb blew up. And then after 2 month or so the light engine went bad. And it took about month to fix it. And again after month the bulb blew up again and we had it enough.

We purchased a 52 toshiba TV in Jan '06. We had to replace a bulb in April for $400 and in August the control panel went down. We got an estimate of $1000 to repair it. Toshiba only had a warranty for 90 days - it broke down 2 weeks after it expired.

We lost $2500. This was a big investment for me as a single mom with 3 kids on a limited budget.

What is the problem with Toshiba projection tv's? We purchased two 57 projection tv's from Best Buy in 2002. One has already been returned on the 4 year extended warranty because of the panel that went out and Toshiba does not make those parts anymore. We received $1800 in credit toward another tv, but of course the prices have gone way up and so we had to invest another $1900 to replace it. We purchased another Toshiba 62 DLP in January 2006. We have already had one lamp explode and if the repair company had not had one in stock, it would have taken 7 - 10 days to repair it. I have read other reviews on this same tv and apparently the lamps explode quite often.

Advice to anyone purchasing a projection tv -- Buy the extended warranty! The other 57 we purchased in 2002 is also going out, but so far Toshiba will not replace it and the repair guy says he has done all he can. The color and picture is still not right. What do you do?

We have a 57 projection tv from Toshiba that has a terrible picture now. Cannot get it fixed or replaced.

Contacted Toshiba Customer Service Dept on 3/10/06 when my 20" LCD display panel lost power. It was under warranty until 4/3/06. They said they would send out a new power adaptor. Called again on 3/17 and was told they were on back order. Called again on 3/24, same answer. Called again on 4/6 and spoke with Michael Wilson who said he was a supervisor. He was to call me back the following day (4/7). No call. Called again on 4/10, 4/11, and 4/12. He is still not available, nor is his supervisor. Now, we've been without our TV for over a month with no resolution in sight, and meanwhile our warranty has expired. If they cannot provide the power adaptor, they should arrange for a replacement TV. Would like a higher contact. Customer Relations states there is none.

We purchased a 62" HD DLP television on July 30, 2005. Since then, we have had it go out twice. The first time was in October of 2005 and the second time was in March 2006. The problem is a special lamp that the television takes. It has exploded twice. Each time we have had to wait at least 5 days before getting a new lamp, thus 5 days without a television. We spent $3200 on this television and can't believe the performance of it. The only resolution we have gotten, is a replacement lamp each time. We offered to pay overnight shipping the last time, and we were turned down. So we went another 5 days without a television. They haven't even offered us anything for our inconvenience.

1-second power outage and the flat screen Toshiba sd-p4000 is blown. I see other complaints on the net. I checked the user manual -- nothing about connecting the tv to a power surge protector.

I purchased a 32" Toshiba flat screen TV on 11/02/04 from Sears in Clackamas, (Portland) Oregon. In January of 2005 I began having problems with the TV and by January 15th had no sound or picture. Toshiba told me I must contact Sears. Sears could or would not give me a repair station that could answer my questions or help me analysis the problem. Parts for the set was warrented for 12 months the picture tube warrented for 24 months. All TV's over 27" could not be brought into a certified reair station so a technician from Sears must be despatched to my home.

Cost for dispatch was $89.00 and cost to repair the TV was $354.68 plus the down time to order parts and cost for additional time for coming out to my home agin and additional labor. Total costs would have been greater then the cost of the set.

I purchased a 46" Toshiba DLP TV set on October 8, 2004. On February 3, 2006 the projector Bulb ruptured and I lost my picture. I called American TV where I purchased the TV and they said that although I had an extended warranty, the factory warranty was in effect and gave me the customer service number. I called them, waited 30 minutes to get a customer service agent, who told me he'd ship me a nerw bulb within two days. The bulb didn't arrive. I was beginning to panic, as the Super Bowl was the following Sunday and i had planned to have about 12 people over to my house to watch it.

I called customer service again, and the representative apologized and promised to send the bulb out next day FedEx. I would have it Friday. The bulb didn't arrive and my Super Bowl party never happened. I called Toshiba customer Service on Monday, February 6, the day after the Super Bowl and was told that the bulb hadn't been shipped. At that time I asked to speak to a supervisor, who assured me that he'd personally see to it that the bulb was shipped out immediately, next day FedEx. I asked that he send me two bulbs so I wouldn't have to exoperience such a delay again and he said he couldn't do that but he ould definately call me back within a few hours with the FedEx tracking number so I could be assured that the bulb was actually sent.

He never called back and I'm still waiting for the bulb. The TV dealer talked my and my wife out of a Sony and into the Toshiba. I think it was the worst decision I have ever made. I have nver experience such poor service.

I purchased an HD ready TV in May 2000, Toshiba TN50X81, I didn't have an HD signal to feed this set until June 2005, and found out then that it is not HD ready. I've contacted Toshiba many times, and about a month ago, spoke to a supervisor. His excuse was that the HD receiver feature that made my set HD ready was dropped, and thefore Toshiba was not responsible for my set not working in HD. Other people at Toshiba told me that my set wasn't HD compatible.

I've searched the net regarding this issue and found out that all three models with similar model numbers, for different screen sizes had the same problem. Seems to me that Toshiba should be responsible since they sold the set as HD ready. Perhaps this is a class action issue?

I bought a 52 inch Toshiba TV (Model# 52HM95) for about $2500 on 8/15/2005. I have not had use of the TV since November 7, 2005, eight weeks ago, because it is not working. Two parts have been on backorder and I have not gotten the last part as of this date. In addition to not haveing use of the TV I have paid for high definition cable service for two m onths at $120 per month that I wihs to be reimbursed for.

55" Toshiba Cinema Series TN55X81. Another bad Toshiba product. I remember once upon a time Toshiba represented quality products. Now only the rent to own stores carry their products. My TV went out after 5-1/2 yrs. Contrast this with my 21 year old Sony XBR and my two fifteen year old Mitsubishi 40" Diamond Vision tubes. The Toshiba products for the last few years have been junk. The better stores don't carry them. I've had two DVD/VCR's go out after just over a year. I probably didn't use them a dozen time each.