In February 2008, we purchased a Toshiba Regza HDTV from a local TV dealer (UV Ultimate Vision) in a nearby town. This dealer has since gone out of business. We paid over two thousand dollars when a year later, in 2009, the set started giving us problems. Our display panel was no good, and since we were still under warranty, they took our set. Two weeks later, we supposedly got a new set back. Well, it just happened again! This time, Toshiba will not even give us the part since we are not under warranty. But the set's giving us the same problem that was supposed to have been fixed, and the repair person told me the part is over a thousand dollars. I will never ever buy a Toshiba product again, and I will make it my business to let everyone I know not to buy their products.
Consumer Complaints & Reviews
50" LCD Toshiba Regza - We too are victims of Toshiba's extremely poor product and poor customer service. Our 50" LCD TV was purchased from American on October 14, 2007 for $4,000.00 and by May 2010, we had vertical lines on the right side of the screen. We called American and were told to contact the Toshiba company, which we did and were told they would not be able to help us as it was out of warranty (the customer service rep said that she had never heard of any other issues such as ours) but they could refer us to a qualified Toshiba technician.
The tech came out and said, "Oh you have one of these, the motherboard is out. I see this a lot on these Toshibas. If I can get the part, which could take at least 6-8 weeks, it's going to cost $4,300.00 not including my labor." We called Toshiba back to inform them what the tech said and was told from a Toshiba supervisor that there was nothing the company could do. I informed him that we would never buy another Toshiba product and would be telling everyone we know about the experience we had. This is terrible that the consumer has no recourse with things like this. A class action suit might be the way to go so this type of thing doesn't continue to happen.
I had a problem with a rectangular black box covering 1/3 of my screen. After talking to several agents and spending hours on the telephone, the problem was not resolved. Finally, one of the agents contacted a Toshiba representative, my TV. The problem was solved in ten minutes. I incurred many hours on the telephone. The whole situation was time consuming and aggravating. I recommend that these technicians be given a higher level of training because at this point, in my opinion, they are useless. I have to go to a Toshiba technician to have a Verizon problem solved?
We purchased a 32-inch TV on Dec. 2011 and by the middle of March, it gave out. We took it to St. Johns, NL to be repaired and it took 6-7 weeks . At that time, they replaced it with a new one. When we got it home, we hooked it up and that one only lasted about half an hour and that one was giving us trouble. We contacted Toshiba and they had to get back to us. Guess what, still never heard from them. This is definitely not good service. I can guarantee you one thing, I will never buy a Toshiba product again. We purchased a Toshiba product thinking that we had a reliable product and now less than 6 months, it has not been working for two of them. Not good.
I bought a Toshiba 32AV502U TV 3 years ago and within the first year, the power supply board blew. Toshiba said it wasn't under warranty so, I had to travel 50 miles to a Toshiba repair shop. It cost me $150 to get it repaired. A year after that, the TV's power supply board blew again. I am angry that every year I have to keep putting money into this TV. It looks like there are a lot of people with the same complaints. Every time I talk to someone at Toshiba, they say it isn't under warranty anymore.
Like everyone else who submitted complaints, I too am a victim of Toshiba's poor manufacturing and lack of consumer interest. I bought a Toshiba TV in September of 2008, in April of 2012, not even four years later, the screen went black, sound no longer worked and it was completely dead. I called customer service and was told all they could do for me was give me the number for a repair company. I expressed my dissatisfaction and asked them to escalate my concern as there had to be something they could do.
Who makes a TV that dies within four years? Toshiba, that's who. My concern was escalated to a "case manager" (Heather). Heather was just as helpful as the people at the 1-800 customer service number. I was told as a "manager," she had the authority to direct me to a repair company and that was all. Amazing, in asking who else I could speak with, she informed me that she was as high as any concern would get, amazement yet again. I will never by another Toshiba product. At what time was this a reputable company? It is a shame their products and customer service go hand in hand with one another, both bad quality and broken.
I purchased 32-inch TV for Christmas. It stopped working early March. I called Toshiba service and after a short conversation, they assumed it was a certain part and said a service company would be contacting us to have a repair man come to our house to repair. They would not give us a new TV. Repair service contacted us quickly but did not indicate it was on back order. After almost five weeks and a call each week to Toshiba, we are no closer to knowing when our part is arriving. Toshiba customer service either doesn't care or they have no real process to handle product failures. I just hope the part they assumed will fix the set is correct or it will be a four week wait for nothing. Think hard before you buy Toshiba products!
I bought the TV around Dec. 25, found out it was on backorder. Finally, I received it on Jan. 14th, used it for 34 days until Feb. 17th and it has been at the shop since. My sons purchased a Toshiba 40" HDTV for me for Christmas from Sears. The TV was backordered and didn't arrive until Jan 14, 2012. 34 days later, it completely stopped working. I called Sears thinking that they would replace it for me since it was still brand new, but they refused. I called Toshiba, who told me to bring it into their authorized repair store. I dropped it off and called a couple days later. They told me that they had to order a part. After waiting for a month, I called the repair depot back and was told the part is on backorder.
I called Toshiba to find out when the part would be available. The phone rep told me he did not have access to that information, but put me on some sort of list where some customer care manager was supposed to call me within 3-5 days. I waited for a couple of weeks and called again. The rep said that someone was definitely taking care of my case. I asked to be put through to that person. The rep again told me he did not have access to that information. It is beginning to look like these phone reps are just a voice to make us think that somebody is actually dealing with our problems when they are really just hiding from their customers because their products are of such poor quality.
Another thought comes to mind, the fact that these customer care managers have no time to answer their own calls and don't return calls in a timely fashion speaks volumes about the quality of their products. If they are as busy as they make out, they must be dealing with a lot of dissatisfied customers!
The TV (46" Toshiba Regza LCD) is 3 years old and we can hardly watch it. It has lines and shadows all over the right side. We paid over a $1000 for it. I called American TV where we bought it and they said there was nothing they could do because it's out of warranty. I will never buy a Toshiba again. I expect when you pay that much, it would last more than 3 years. I will be looking for another TV.
I first contacted Toshiba's repair department on February 21, 2012. My TV had stopped working two months after the manufacturer's warranty expired. I was told that they couldn't help me without the cost of fixing it coming from me. However, I contacted Toshiba's Offices in Irvine, CA and spoke to a very pleasant rep in their Customer Relations department named Celina. She offered me a one-time repair of my TV without any cost to me. She arranged for Nexicore to fix my TV.
I waited for weeks, and Nexicore on several occasions told me they were yet to receive the parts to fix my TV. After a few weeks, I called Toshiba back to let them know I was still without a TV; and this time, I spoke with Danielle. She requested I fax over my proof of purchase so she could start the process of having my TV replaced. She received my fax on March 8, 2012 at 9:00AM.
I waited again until March 20, 2012 to see when I would be receiving my TV. Their order department called me back and gave me an air bill number. I have checked with Airways Freight, and they do not have my TV. Today, March 26, 2012, I called Toshiba's Customer Relations and spoke to Marisa. She said I just have to wait for few more days. When asked to please look into where my TV was, she just couldn't be bothered to make the effort.
I called again today and was told they had a new tracking number for me. When I asked what was wrong with the one provided to me a week ago, they changed their story once again and said it was valid and will work once the shipping company picks up the TV for shipment. So now, they are caught in lies again. They did not ship my TV last week as it was claimed. They are saying it's awaiting pick-up at some warehouse, of which they did not know the location of. It's been over 35 days and counting for this worldwide company to replace my TV. I wonder how much longer.
Worst TV and company ever. It will not last, defective products, no company integrity, difficult to reach anyone at Toshiba. Do not purchase Toshiba products. They are junk and they do, their company does not back their products. I bought a 52" Toshiba LCD from Costco (this is not a knock on Costco, I am a big fan and I am happy to see they are not carrying as many Toshiba products) for $2000 on 7/2008. It now has vertical lines obstructing the view in the middle of the TV. It is out of warranty, but less than 4 years old. It was not overused or damaged in any way. After weeks of trying to get someone from Toshiba on the phone, I just got off the phone with their management department, who very politely documented my complaint and told me there was nothing they could do since it was out of warranty.
I told him that I would never buy a Toshiba again and he said, "I can certainly understand how this experience would leave you dissatisfied with the product. I am not that old, but I remember when nobody purchased extended warranties because products were expected to last". Don't expect your Toshiba to last. I looked online (google it), Toshiba TVs don't last and they commonly seem to have this vertical line problem. Pass it on to anyone you know considering a TV purchase. They will thank you in the future. Also, if you know anyone who purchased a Toshiba 52" Regza and had the vertical line problem, please have them email me: **. Thank you.
Our 52" LCD Toshiba is now having its motherboard replaced for the third time in 2 1/2 years. We bought it at the CompUSA in Altamonte Springs, Florida. Can anyone please tell me if we have any consumer rights whatsoever with regard to getting a replacement or at the very least, a free extended warranty for another three years to cover the replacement motherboards that will most likely be needed? The Toshiba TV complaints site is packed with complaints about these TVs, yet there does not seem to be any recourse. Does anyone know what rights we have as consumers? If we buy a new car, which constantly needs repair, it is covered under the Florida Lemon Law. What about other goods? Is it worth a bunch of us hiring an attorney to get Toshiba to stand up and take responsibility?
I bought a TV less than 2 years ago thinking that the brand had a good name. How wrong I was. Toshiba did not want to know as it was out of the 12 months warranty. Never buy a Toshiba TV.
I purchased a Toshiba 40" TV on the 2nd of Jan 2012. On the 15th of February 2012, the set stopped working. It would not turn on. I called Toshiba service, which is in Manila and was referred to a service center which is in Victoria, 100KM south of here. I got a call from them to let me know a serviceman would come 4 days later to look at my set. He came and said he would have to take it back to have it repaired. I took the set back to Future Shop and asked for a replacement since they had a policy of returning goods within 30 days of purchase. This was 35 days. They would not exchange it, but said I would have to have it repaired and then bring it back and they would then replace it. I called the service center and made an appointment to have a serviceman come back and repair or take my set.
He came 4 days later with a replacement part, which did not work. It was the power board, he said. He took the TV with him and I did not hear from them again until a week later, when I contacted them to be told the part was on backorder from Toshiba. They had no idea when it would be in. I sent a registered letter to director of Customer Service Toshiba in Toronto and received a telephone call from a supervisor. He said the part was on backorder, but would be in by the next Wednesday. This was Friday. I said I did not want the old set back and that I wanted a new set. He refused this and again, said that was what a guarantee was for. He did say that he would extend the warranty by 3 months.
Finally, on the following Friday, I received a call from the service center saying my set had been repaired and they would deliver it on Monday - 6 weeks after it first broke down. I only had the set in my house for 5 weeks. When it arrived, I immediately took it back to Future Shop and exchanged the Toshiba junk for a larger Samsung 43" TV and had to pay only $23 difference. No, I will never buy a Toshiba product again and like I said to the man from Toshiba, "It is amazing how effective social networks are for spreading information".
My LCD television stopped working within 6 weeks of bringing it home from the store. I had to take it to a Toshiba approved depot for fixing. It's now been 4 weeks without my television and I cannot get anyone from Toshiba to call me back. I call and get place on hold for over 10 minutes at a time, just to be told they can't get a hold of a case worker. I have never received such horrible customer service in my life. There is also no way to escalate to higher powers. I am beholden to an entry level analyst. I will never buy or recommend Toshiba. Not because their product broke so soon, but because their customer service is by far the worst I have ever encountered.
I have a 52 inch LCD TV only two and a half years old and half the screen is nothing but colored lines. And no one in my area works on TVs. We gave over $2000 for this TV.
I got this TV from Best Buy. It broke down after 1 1/2 month! I contacted Toshiba for repair. It needs a new main board (brain of the TV, so to speak). And now, it's over a week and they are still waiting for the repair part to arrive and they cannot even tell me when it's going to be fixed. They make thousands of these TVs, and they don't have a repair part? Totally unacceptable. The Nexicore repair department said "order" and "ship" are two different things. The repair part could be back-ordered and they can't come over to fix my TV until they get the part. I demanded that they send me a TV in the interim if they cannot give me an ETA, but they refused. This could go on for months.
I had a Toshiba 42-inch LCD. It was working fine just for a year when the picture just went off. My local technician needs the circuit diagram for this card model to fix it (# 83 47wlt66pb cmos, model no. 4hv1838351/e2).
I purchased an LED 55-inch flat screen TV in November of 2010. In January 2012, 1/3 of the screen was darker than normal. I called Toshiba up and no one could help me. Turns out that I have 4 bad boards and the wires had caught on fire. Had my son not been in the basement, this would have burnt my home down. I have pictures that I would like to send. These items should be on recall before somebody gets hurt.
I bought a brand new 42" Toshiba flat screen from Best Buy on 1/16/12. The first week or so, it made a weird zapping noise which I thought was odd. It did it again a week or two after that. Last night (2/28/12), we had a bad storm in Chicago. When I went to turn it on today (2/29/12), no picture, no sound. It's on a surge protector so I was surprised that the TV wasn't working because everything else on my surge protector was fine. I unplugged it from the surge protector and plugged it into the wall. I turned it off and on repeatedly, but nothing happened. The little green light on the bottom right of the screen would turn on for about 5 seconds and then turn off but still no picture, no sound.
I called Toshiba and they said they'd have a local contractor technician from Nexicor come and look at it, but it would take up to 24 hours to process that order and then a tech would call me to schedule a visit. I asked if my case was unusual and they said yes, but after reading all these complaints out here, I'd beg to differ. Luckily, I bought the Best Buy warranty and the Toshiba warranty, but didn't think I'd need it so soon. It's only been a month and a half and the TV is completely inoperable! My 6-year old big back Insignia TV died in April 2011, so I've been without a TV for 8 months. I'm a local actress and I'll never know when the next gig is going to come around so I'm on a very limited budget. December 2011 was a good month for me so I decided to buy my first brand name flat screen. I thought the name Toshiba meant a trustworthy product. Boy was I wrong. Is this legal?
I got a brand new Toshiba 40E210U, hooked it up by Jan 1st 2012. By Jan. 5, one HDMI port died. Great, okay, we will take it in, no problem. A few days later the whole TV dies and won't turn on now. So I took it in, my local repair shop is a great local shop, so they are good, it's Toshiba that's the problem. First they said a couple weeks to mail the part, then a couple more. Well it's been over a month and they say another 4-8 weeks for the part. This is ridiculous. I will never buy Toshiba again and make sure none of my friends or family do either.
I purchased a 46" Toshiba television in March of 2010 from a local Sears store. Shortly after the purchase, the vertical line started to appear on the screen. I contacted Sears and they refused to assist us in any way so we had to take it to a local television repair shop, who could not fix it either. I have been retired for 24 years and live on a fixed income so the idea of replacing this television after having paid over $900 less than two years ago is something that is not possible for us.
I am very interested in the Class Action Suit with you, Jaime. Please contact me with any information so we can move forward with you on this case.
To me this is totally unacceptable for a large corporation to be addressed with so many claims of faulty equipment and ignore those of us who have invested in their product. Any help would be appreciated.
I bought a 52" Toshiba HDTV in January of 09, Saturday before the Superbowl of 11. It started having vertical lines over the right half of the TV. Then, Superbowl Sunday, the TV was almost unwatchable, with constantly going to half screen to full screen. I called an authorized Toshiba dealer who came out, and confirmed the worst, a bad panel. He then informed me there is an ongoing problem with the panels, but he said Toshiba was not fixing them out of warranty, but he gave me the phone number for their service line, and said he would install the panel for free, if I could convince Toshiba to replace it. Brina, who I talked to after taking my serial number and putting me on hold, to check if there was an issue. She came back to me in less than three minutes, telling me that there weren't. After telling what the service tech told me, there were issues with the panels, she said there was nothing she could do out of warranty.
I told her I bought the Toshiba at $1,800, thinking I was getting a quality product at that price, and now, I would have been better off buying a cheaper TV, and replacing it every few years, than buying their product again. She was polite, and said she understood how I felt, but could not help me. I then asked who could I talk to above her, to get this resolved, and she said she was the person. Getting angry that I want to go higher and would not disclose the location of where this call center, was, but would say she was a Toshiba employee, not a call center taking complaints. I will never buy another Toshiba product, from what I got from their service center was price does not reflect quality, just profit.
I call on 1/17/12. I have my TV. Got line top to bottom of screen. They placed work order and told me repair company will call me in 2 to 3 days. But after 2 weeks no one called me. So I called Toshiba and they issued me a case ID number ask for company phone number. So they give me. I called the repair company and they said your parts have been ordered but is in backorder. So they don't know when they will be able to fix. So I called again Toshiba. They said the same thing. They advised me to call back in one week. I called on 1/14/12 and talked to case manager. She said fax them the receipt. I told her I lost the receipt. I can not find it. She said then wait for parts. I asked her if company is making TV or anything, why they don't keep or make parts so customers don't have to wait? Next time I will never buy anything that is a Toshiba product. This is the second time.
After only 2 years our Toshiba has lines on the right side of the screen for at least half of the screen. I called Toshiba and was told we would have to pay $45, just to talk to one of their techs! I will never, ever buy this or any of their products again.
Like so many others on here and elsewhere, my 2-year old Toshiba Regza 52-inch TV had a defective panel, which would cost over $1000 to fix. Two years old! Finally, I gave up on their so-called customer service ** who could not care less. Never ever buy a Toshiba product. Tell your friends as I am telling you.
I got vertical colored lines on 40% of the screen on this $1,400 2 year old TV. Toshiba customer service actually promised a $575 refund. Then, after finding out TV was in the trash, they refused to acknowledge their own promised refund! They are totally aware of the poor quality (evidenced by the initial refund) then ignore you after you contact them and confront them with the facts of their poor quality product! I'll never buy a Toshiba product - ever.
After replacing my second bulb in the television, white dots began appearing. Problems with the light engine/DLP chip is failing. Average price is $600 for just the chip. It has quickly progressed from one irritating dot to so many. The TV is unusable. The TV is less than five years old. When you combine that part cost with two bulbs at $250 each, a ridiculous total of $2000 for the TV, two bulbs $500 and the chip in the light engine $600 + labor, it comes to $3100. That is $1100 in parts, plus labor, for a TV less than five years old. It needs to be recalled by the manufacturer and credited or replaced at no cost to the consumer. People have been ripped off.
I have a Toshiba 65HM167 DLP TV which is about 4 years old. It started having the "white dot" issue. I did a lot of research and it seems these TV develop this issue at about the same time. The white dots get worse until they eventually take over the entire screen. Samsung used the same defective part and are repairing their TVs at no cost to consumer. Toshiba, however, apparently denies there's an issue. No one I've spoken to acknowledges they've ever heard of the problem before. Really?! There are hundreds of complains online, so I know I'm not the first, and these issues go back 2-3 years!
Same experience as the others with my Toshiba TV. It worked fine for year and a half and then started getting blue vertical lines lasting approximately 30 minutes. Then eventually TV picture comes on. Very disappointed.
