Toshiba Home Entertainment

J of Broomall, PA November 2, 2009

My son purchased a 46H83 Model Toshiba TV which now is mine. Two TV repairmen have said the Video Board is shot. Toshiba does not stock this part, which leaves me with the impression that it is not a part that with normal wear & tear goes bad and that it was probably defective when it was manufactured. Toshiba said they could try and find a rebuilt part. If Toshiba was able to find the part, it would cost me approximately 400 to repair according to their repair service authorized dealer. I questioned Toshiba concerning the possibility that if the part could not be found, what then? Toshiba had no solution. Looks like a 2000 TV, that can't be repaired should be trashed. I got the impression from talking to Toshiba that they don't stick by their products; that they don't feel they could have manufactured a defective product from the get go; and sorry it's your problem not ours. I would think that a 2000 TV would have a problem free longevity of more than six years. I have other TVs that are 10-15 years old--not Toshiba's & are still ticking. Toshiba should stand by their products and their customers, but that doesn't seem to be their policy! Better money out of the customer's pocket then Toshiba's!

Luis of Hammonton, NJ October 26, 2009

I have a LCD TV Toshiba that ever since I bought it it's been giving problems. I took the TV to get repairs 5 times and is still gives me problems. Ever since the TV gave probs in the first place I contact Toshiba so they can give me the money back nd me give them the tv back but they don't want to accept it back. The tv still has waranty and by the reason on whats been going on is tha Iv'e waisted ma time sending the tv to get fixed so many times and the tv still be giving me problems. I would like if I can get my money back and I don't want to know noe more about tha company Toshiba.

Terry of Clarksville, TN October 20, 2009

I've had a 62" Toshiba DLP TV for about three years. The warranty says they will fix it when needed. But the down time awaiting repairs can run into weeks. And since I've had my third lamp go out, as well as a couple of other problems, I've had a lot of down time. Warranties are fine, but a product that works would be better! Toshiba is on my 'blacklist', and my list does not get erased or edited. I hope other folks end up getting a better product from them, but I won't be a future customer.!!!

Robert of beech mountain, NC October 11, 2009

Purchased new Toshiba LCD TV Fall of '07. Bad front screen panel within 3 months - under warranty but parts back ordered 3 months. I upgraded to larger Toshiba LCD (40 inch)12/08. By 08/08 another bad panel developed - repaired under warranty but extras cost me 150. By 08/09 this panel was going bad also & I finally took TV in to service center. Toshiba has refused to repair or replace the TV. I thought they should simply provide a completely new TV or refund my purchase price. At least replace the panel. Keep in mind that my Toshiba LCD TVS had 3 bad front panels between Fall '07 and August '09.

Larry of Eaton, OH September 25, 2009

I purchased Toshiba 56MX195 DLP projection TV in 2006. Lamp burned out after 3 months (350 hrs). First Light Engine failed after 2.5 years (6 weeks to get rebuilt). Three months later 2nd light engine failed. After one month waiting for replacement parts they say it will be another month before they can get parts. They said Toshiba is no longer making light engine and it must be rebuilt. I have always had home theater ups protecting TV. I see similar complaints about TV on internet. Sent email complaint to Toshiba customer service. They deny any issues with TV.

Victor of Granada Hills, CA September 24, 2009

Toshiba will not cover repairs to defective screens in their warranties claiming that it was neglect and misuse. So not even 1 yr. old my laptop is useless. I neve dropped it or hit to cause this damage.

Jaime of New York, NY September 16, 2009

Purchased a Toshiba 37 inch LCD TV and 1 year and two months after the screen went black. Apparently the lamp or light died, and of course is very expensive to replace. Warranty expires 2 month ago. TV is useless.

Jean of Granbury, TX September 1, 2009

I purchased a Toshiba 42" LCD TV 2-22-07. I paid approx. 2000.00 for it. After about a year, we noticed a "cloud" in the left hand of the screen. We just lived with it. Now, we have lines down the middle of the picture. We had a repair man look at our set and he indicated that the panels inside the TV are separating. He said Toshiba is aware of this problem.

I called customer service for help in repairing our set and they indicated that the TV was out of warranty. I feel they should stand behind thier products and offer to help with the expense. We can no longer watch a clear TV screen

Laura of jefferson City, MO August 26, 2009

I own a Toshiba projection screen television model # 46HM84 that we bought in 2004. In the middle of June, the TV stopped working; the screen would remain black when the TV was turned on. Because this had already happened once with this same TV, we assumed we needed to purchase yet another replacement lamp unit, model #TB25-LMP. We purchased this lamp unit through the Toshiba 800 #.

We received the lamp unit around the first of July, however, when it was installed, the problem was not fixed. We found only one Toshiba authorized repair center in our area. When we called him, he explained it would be 2-4 weeks before they would come out to look at our TV. As I explained the situation to him over the phone, he suggested we order a lamp ballast because the model number of our TV has a history with the lamp ballasts going out. He told us he could order the part, but the part was backordered through Toshiba and there was no estimated date on when it would be available.

At this point, we have been without our TV for about a month with no solution in sight. Once we received the part, we had to make an appointment to take the TV in to get the ballast installed. At this point, we were out over 500 and into six weeks without the TV. When I called Toshiba to inquire how I could return the unused lamp unit since we did not need it, I was told since it was past 30 days, they would not accept it.

I explained the situation to four different people at three different phones numbers and was told repeatedly by rude customer service representatives nothing could be done. One representative informed me that the product was under a one year warranty and if it didn't work, I could return it, but since there was nothing wrong with it, I could not. This makes absolutely no sense.

I find this practice completely absurd. It is due to the fact that the lamp ballast was on backorder and the workload of the repair center that it took over 30 days to fix my problem. I assure you, I would have liked to have it done sooner. I will never purchase another product from this company again.

Martin of Gainesville, GA August 25, 2009

We purchased The Toshiba Regza 32HL67U in November 2007. Last month, 6 months after the Warranty expired, the TV stopped working - screen just went black. As we are out of warranty, we took it to a repair shop where we were quoted 1622.00 to repair the TV. We paid 700 for it. Toshiba, of course, told us this was our problem as the TV was out of warranty. The repair shop said the TV's lamps were "bad". When I asked what exactly "bad" meant, they said that these lamps become defective over time. I am shocked and angered to learn that a 700 LCD TV set has a lifespan of only 1.5 years. I am writing a letter to Toshiba's CEO regarding their sale of unfit products and their breach of the implied warranty of merchantibility. If there is anyone out there with information relating to the lamps that these TV sets use, Please post what you know. Specifically, I'd like to know the average lifespan of the typical lamp and whether the lamps used by Toshiba were defective or unfit. Many thanks.

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