Complain about a product or service

Sony TVs

Thor of Mpls, MN October 30, 2008

Thor of Mpls MN (10/30/08)
i bought a sony 50 inches plasma in 2003 and had it for 4 years and the lamps went bad, tv color turns red and told that the red lamp is bad. I ordered one from online and installed it but not fixing it; still the same. got quoted by some local electronic company and told it must be bad for all three lamps, but the blue and green needs rebuild since they don't have those two any more. rebuilding will cost around 800 plus the red one about 200. tv cost 2500 4 years ago.

sony is not as strong as its name suggested. i stopped buying sony stuff, esp TV; no more. plus sony does not do what it has promised.

I also have a 1200 digital camera and just owned it for 9 months, under warranty. somehow it was left inside my car for over night during the winter and got moistures inside of it and it went bad. I sent to sony and they said it can not be repaired and no replacement since it's moist and not covered under warranty.

Nancy of Millers, MD October 29, 2008

Nancy of Millers MD (10/29/08)
Purchased Sony Bravia KDL-40V3000 through AMAZON. Also purchased the 4 year warranty offered by Sony.Set stopped working 8 Sept. I called AMAZON on 9 Sept. AMAZON has no responsibility in the matter. I called the warrenty service on 9 sept, 2008: The warranty service did send a non SONY authorized person to diagnose the problem within 7 days of my initial phone call. He diagnosed a non-functioning LCD which is the tubes and inverter and said the part would be ordered. It took 2 + weeks for them to notify us that the damage was not covered under the new customer warranty as the tv was still under SONY warranty.

I called SONY:27 Sept, 2009 Since the set was still under SONY warranty, I was told that I could get repair or replacement with a refurbished unit. I chose repair. HOWEVER, the LCD tube which is the defective part is and has been on NATIONAL BACKORDER since my first phone call. I have been referred to the local SONY Service center. They took the info, lost it, did not respond to phone calls or call back as promised.

 I wrote letters to the CEO and Customer SERVICE VP. They finally assigned a personal customer complaint resolution specialist to help solve the problem. CASSIE promised a buy-out if the problem was not solved by the time the SONY warranty was over: Nov 30, 2009. She called on 24 Oct to inform me that I must get the set repaired or take the refurbished replacement offered by SONY before NOV 30, or the extended warranty will be null and void as the tv that it covers will come into their area of coverage with a pre-existing condition of broken and they will not fix it.

 So, 1500.00 down the drain on a tv that does not work and seems not to be repairable because the needed part is not available and another 230.00 waisted on a warranty that does nothing. I have been lied to, passed off,ignored. I WILL NEVER purchase anything SONY again and WILL NEVER purchase through AMAZON again. I do have names, dates, contact info and notes of each conversation I have had since 9 Sept, 2008 regarding this matter.

My husband has dry macular degeneration and has serious vision challenges. WE purchased this TV because he could see the images. We have been without a tv since 9 Sept. WE have waited more than patiently for the promises of those I contacted to be fullfilled. I do not want a refurbished tv. I purchased a NEW tv and it died for no apparent reason. At this point a refund would be nice. I have been refused a refund of any sort by SONY or by the warranty service or by AMAZON. We do not have funds to purchase a replacement tv. we are retirement age and on limited income. There should be a lemon law for electronics. thanks for any help you may give.

Madge of Bloomfield, CT October 27, 2008

Madge of Bloomfield CT (10/27/08)
On 6/10/06 i bought a sony tv model no. KDS-R50XBR1 In April 2007 the started jumping channels and the color was bad . Icalled Tweeter where i bought the tv @warranty the tech came sony gave parts qbox Optical engine @and chip it did not work. I called sony to try and get my money or anew tv all they want to do is prorate the cost and give last week was 1,386 Ipaid 2,750 in all mybill was 3,621.50. I called back and tell fix my tv .their service man picked it up says it needs a tubebox @lamp sony tech told him to call me.Icalled back sony Christine told she has to read my file and call me next week. Sony has not done right ,I should not spend my money and be treated like this. Iwould never buy from anymore.

Markus of Fort Worth, TX October 20, 2008

Markus of Fort Worth TX (10/20/08)
I purchased Sony Trinitron TV KV-34XBR800 in 2003. 5 years later the TV will not power up during start up. It flashes six times on Standby Power LED. After some research and a 600 repair quote, I found out I am not alone. We loved the TV while it lasted but are surprised with the poor reliability and highly disappointed with the 600 repair quote for something experienced by so many.

We recently purchased a new TV for the bedroom. When it came down to Sony vs. Samsung... I went with Samsung. Sony has lost my consumer confidence based on the frequency of this problem, the cost of repair, and the number of web based complaints on other Sony brand products.

Imagine how many of these 300 + pound TV's are going to end up in the landfill. 600 is a rip off for a circuit board in this day and age. So much for solid state technology.

Ann of El Dorado Hills, CA October 16, 2008

Ann of El Dorado Hills CA (10/16/08)
I have a Sony XBR 60 TV I purchased in Nov. 2004. I now have an optic block that is going out that Sony quoted a 1500.00 repair bill for. Sony was apparently aware of this situation and extended the warrenty for a limited time. Their web site stated if you owed a 2003 model the warrenty was extended till 6/2008 and 2004 models until 12/30/2008.

Now even though my TV says it was manufactured August of 2004 Sony states it is still a 2003 model and is no longer covered. If Sony was aware of this problem why were we not notified as consumers. Why would they state that a TV manufactured in 2004 is considered a 2003 model. I think sony should better stand behind there products.

Cost of TV in Nov. 2004 was 4800.00 and the repair bill is quoted to be 1500.00 minimum. All an out of pocket expense.

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