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Sony TVs

Rick of Austin, TX November 8, 2008

Rick of Austin TX (11/08/08)
My 500 Sony TV went in the dumpster this week. It was working perfectly until a micro-module failed turning the picture green. Sony will not supply this part and there is no substitute. Sony is sold as a premium brand, but it is just as disposable as the no-name brands. Why pay 30-60% more? I never will again, though I have bought Sony since 1962.

Loss of value due to lack of support.

Cheryl of Fort Myers, FL November 5, 2008

Cheryl of Fort Myers FL (11/05/08)
Sony Television Model KDF-E60A20 The unit will only work for MAXIMUM 30 seconds at a time. Power does not actually go off. Green power light stays on but no picture, not sound. Picture and sound will come back within 60 seconds, go away again before 30 seconds. I spent about an hour and a half online with a sony tech support agent. She told me to do all of the normal restarts. I had already done all of those and told her so however, I went through the steps again in order to satisfy any questions of my efforts to co-operate with the tech. Regardless, nothing worked.

I was left with the normal response. Take it into a SONY authorized service center. I asked if that particular model had any similar complaints or problems, she answered with a strong no. So, purchase price being in excess of 3,000 for a set that is one month short of being 3 years old (from date of manufacture, not of use) seems to me to be a very bad life span. Additionally, I find it hard to believe that after spending that much time online with a Sony tech, they couldn't actually give me an idea what might be wrong. So, my choices are: haul the monster to a service center or give it to the trash man.

David of Lock Haven, PA November 2, 2008

David of Lock Haven PA (11/02/08)
Purchased Sony FD Trinitron VEGA KV-36FV15 for over 2000.00 from Circuit City, Muncy,Pa.17756- Jan/2000. In March 08', Screen started blinking black on and off all the time, sound ok, except high schrill noise at times. TV is out of warranty(and I did purchase an expensive 5 yr warranty with it) but when you pay that kind of money it should last much longer as I have a small GE still going after 25 yrs.

Anyway, called Sony, they were nasty/abrasive and refused to help in anyway, they have NO customer service of ANY kind.

We are strapped for even buying any new one in this economy and I feel Sony should replace or repair this 200 pound piece of trash I now have that I cannot lift by myself. We have no where else to turn and once again the customer seems to have NO rights.

Kim of Belleville, IL October 30, 2008

Kim of Belleville IL (10/30/08)
My Sony Trinitron Wega 37 inch TV (6 years old) stopped turning on yesterday. Before that it would take several attempts to turn on the tv. I thought it had something to do with our new remote (we recently began using ATT u-verse) but now the tv won't even turn on manually. I get the flashing lights whey I try to turn it on. I noticed that a few people mentioned they have ATT u-verse. The tv never did work well with the u-verse remote but worked fine before.

I was just wondering it the u-verse remote could have shorted something out in the electronic board or something. My other tvs (all very old) do fine with u-verse. It was just the sony wega that seemed to not work from the get go. I know u-verse is kinda new, just wanted to know if anyone else had any problems after starting U-verse. By the way, Best buy will pick up and recycle these very heavy tvs for 20.00 if you buy a tv from them.

If Sony just has a faulty product, they should help get the part repaired. If there is something going on with the u-verse remote and sony on/off switches, people need to be aware.

Derrick of Maricopa, AZ October 30, 2008

Derrick of Maricopa AZ (10/30/08)
i bought a LCD TV on January. Discovered a cluster of dead pixels in the middle of the screen, set up for repair, authorized service vendor RJO Electronics from Chandler, AZ, came to pick up the TV. Things started to go very bad. Associated electronic parts was told kept failing one after another. A total of 9 parts were changed, and the TV was still BAD. I had great doubts about RJO Electronics and their technical competence and business ethics. Reported to Sony and they noted.

 RJO adviced to contact Sony for a new unit replacement. Contacted Sony to request a full refund on TV unit but they insisted only to send out a REFURBISHED unit! Why should I be punished for Sony's sloppy and irresponsive service? I want either a full refund, or a new unit replacement!

It was originally a replacement of the LCD panel because of dead pixels. RJO Electronics ended up replacing the entire major internal components. This is either the problem of RJO Electronics or Sony's technical parts and replacement department.

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