Sony DVD Player

I purchased this Sony DVD player with surround sound system for Christmas. It stopped working in February. I contacted customer service whom sent me a return label. It isn't the system back for repair or exchange. This is now March. I recently tried contacting them for status of return. I was getting such a run around on the status. Finally, I was told that the system was damaged on return by FedEx and they are waiting for FedEx to acknowledge their claim of damage. I am so frustrated because this does not have anything to do with them sending me my DVD system or an exchanged system back to me. I cannot speak to a supervisor or manager, no one calls back as promised, and when you do finally speak to someone whom seems concerned.

I am the customer. I purchased this product for just about $200 in good faith that I bought a great name brand product and got rid of my other DVD player for my new Sony DVD player. So sad about the level of service that is being provided. I will never ever buy another Sony product again in my lifetime. I will tell anyone that will listen to not purchase their products from Sony as well. They have yet to offer me a replacement, which is all that I want. What a shame!

We have only had this player since Nov. 25, 2011. We have played about 5 movies on it and the last time we played it was that we could watch it but the player would only show it, black and white no color at all. We went to bring it back to Wal-Mart and since it was over 90 days, they wouldn't take it back. We only had this player for 3 months and it did this. We're not very happy. We are out 50 dollars on this player. Isn't there a warranty on stuff like this? Thank you.

I bought a new SONY DVD player and out of the box, it never worked right. After a huge amount of frustrating phone time, I was able to contact a person who told me to send the DVD player back to Sony for repairs or replacement. I did along with a copy of the receipt. Sony contacted me via email, by the wrong name and said that they needed a copy of the sales receipt. I faxed one to the number provided. Nothing happened for a week, so I called. After another phone run around, I was eventually told that since they did not have the receipt, they sent the old/broken DVD player back to me. I faxed yet another receipt but will have to resend (15$) the player. It would seem, at this point that it would be cheaper to buy another non-Sony DVD player.

I waited in line for three days for my first PS3, on November 11th 2006, and I love it. It broke on March 3rd 2009 and got a service request because it won't read blurry games or movies. I called and it would be $159.00 to repair. It broke again on August 27th 2009 with a service request. It won't read blu ray games or movies; they fixed it for free. Then it broke again on September 27th 2009 and I got a service request (yellow light of death) or a power failure. I called and payed $159.00; they say that they only fix it once for free. Again, it broke on March 2nd 2010, service request for power failure and no light at all. I payed $159.00 and it broke again on August 23rd 2010, service request; it won't read blu ray games or movies. They fixed for free after a long complaint to the managers. It broke again on February 1st 2011. They won't fix it for free and it's now $99.00 to fix.

Today is February 3rd 2011. I called them to complain and they made me feel like I was trying to get something for free like it's a gift from them. At this point, they should treat me better or something. I had the 60 gig one that did everything and three repairs ago got me to pay $20.00 extra to get the new slim PS3 that I did not want but if they will fix the problem, then fine. It did not! I have to pay and I can play the disc games or network games during the month it takes to repair. Six repairs for six months, I have 32 disc games and 120 network games and only have broadband because its required by PS3.

My Portable DVD Player broke. I called warranty service and received an online repair request confirmation ** on September 16, 2010. I sent in the DVD player, along with receipt of warranty and all other requested information, with a return label provided by Sony. I confirmed the receipt of delivery through the UPS tracking on September 26, 2010. I have not yet received my replacement DVD player (as of Feb. 3, 2011). I have called dozens of times dating back to October of 2010. Most recent calls include: Nov. 26th at which time, Sony repair service said they would call me back with a tracking number for the shipment. I called again on Nov. 30, 2010 and was told the unit was shipped and that I would receive it in 1-2 days along with a gift card for my troubles. I called again on Dec. 8, 2010. I was told that Sony repair center was out of DVD players and that they would be able to ship it by Friday, and they would call me or email me a tracking number. I called again on Dec. 10, 2010, spoke to Carlos and he said he would send the DVD player with expedited shipping; that he would call me with the tracking number later that day. I then filed a complaint with Sony customer relations at phone # 1-239-768-7693, reference #**.

On 12/20/2010, I spoke with George at Sony repair and he said he will send my information to their shipping department so that they can ship my DVD player. Also on 12/20, I spoke with Fran at the Sony customer relations and she said she would forward my complaint to the top manager and that a service manager would call me back. On Jan. 4, 2011, I called customer relations again; who then called the Sony repair in Laredo and we had a 3-way phone conversation with Albert. He said he would ship the DVD player immediately and would call me back with the tracking number. The customer relations also told me that they would extend my warranty on the DVD player, that I do not have, for my troubles.

On 1/14/2011, I called customer relations again regarding this issue with the repair center and I spoke with Amy. Amy put me on another conference call with Sony repair center in Laredo and we spoke to Alex, who said he spoke with Albert and said he would email me a tracking number for my DVD shipment. Alex told me that he was working with the exchange center regarding my DVD player, that there was a problem with the order and that it had to be shipped from a different warehouse. On 2/3/2011, I called customer relations again and spoke with Lynn. Lynn called Sony repair service regarding my DVD player and they told her that they sent the DVD player on 12/22 and they don't understand why I haven't received it. However, they were unable to give her a tracking number.

They told Lynn they would call me back regarding this issue. I explained to Lynn that I have never received a callback from anyone at Sony repair or at Sony customer relations despite their promises. Also, I reminded her of what we were both told on January 14th 2011 regarding the status of my DVD player, so the story that it was shipped on 12/22 is obviously wrong information. Lynn stated that she will follow-up with Laredo Sony Repair for me later in the day and she will call me back with an updated status. I told her that at this point, I would just like to have my DVD player back. I have an extended warranty for a DVD player that Sony Repair has not shipped to me yet. This makes zero sense. I just want my DVD player back or a new one, and that took me to consumeraffairs.com.

My PS3 was required to upgrade its software. After the upgrade, the system will no longer function properly. It will not play Blue-ray discs as it had before nor would it stream Netflix videos. Apparently, I need to replace a system that was functioning properly before the update with a new system. I will never purchase any Sony product.

We brought a Sony portable DVD player for our children. Soon after purchasing it, it started skipping. We were traveling so it took a couple of months to take it back into the store. When we took it for repairs, they said it would be about two weeks to repair. However, they took a week before it left the store. They called today that it had water damage and was not covered by warranty. They then said it was a fixed price repair fee of $80, which is half the cost of the product. This cost is also totally unrelated to the cost of the repair.

They wouldn't even discuss how the water got into the machine. As far as we know, the only water that would have gone near it would have been a light spill on the outside. I would not have thought this would cause damage to the product. To make matters worse, they are saying that we have to pay the repair fee before they will repair the product. Customer service by Sony is totally lacking.

I bought 100 spindle of sony dvd +r dvds and out of the hundred there was 30 that was no good they wouldn't burn i have a new computer and it is not that everytime i put a bad one in it says i have to put in a blank one but it is blank it just won't let me burn on it. they cost me 40 for a 100 but there was 30 bad ones so it is alot of money to lose i always use sony because they are a good brand and i like sony all my stereo is sony in my truck. so i would hate to have to look for another brand but with 30 bad dvds out of a hundred is alot ot be no good and by me trying to burn on them it is hard on my burner in my computer so i would like it if you could do something about it because like i said i like sony. thank you

I purchased a Mac compatible Sony DVD burner --DRX-840Uand wasted over an hour of my time exploring the enclosed CD and chatting online with Sony Optical Support before I discovered it did not come with Mac software. Its appalling that Sony is treating Mac users as second-class citizens and expecting us to buy software that's provided free to PC users.

But whats worse is that this information appears nowhere on the box, or anywhere inside the package--even on the software CD included. This is blatant misrepresentation. It would be bad enough if Mac users knew this up front--but to dupe them into buying the unit without telling them is nothing short of an outrage. Sonys handling of my complaint was also poortheir customer service is a disgrace. I may never purchase another Sony product again. I don't support companies that have such callous disregard for consumers.

Micro Center refunded my money without argument.

(91 0172 2607804) with assurance that problem will be resolved on Friday itself or on Saturday... Being serving couple, now we have to wait for Saturday... You are requested to direct the concerned office to attend the complaint with given time.