Sony

I had purchased a Sony television from Best Buy a year ago and that warranty is up. They told me to call Sony and so I did. It seems that the problem that I was having with my television was a major manufacture malfunction that the model was on recall. I had purchased that television for $4000. I was on the phone for exactly 1 hour and 2 minutes when I finally had gotten to the right department and in touch with someone.

The only solution they had for me was to purchase another of their products for less. That showed how much consideration they had for the customer. Are you crazy, so you are telling me I just wasted my $4000 and now you want me to purchase another item from you? So please figure something out or Sony will have another lawsuit against them. My television picture is green on every channel!

I have not received my item on time. Believe it or not, I chose the shipping method to be expedited, however, it's been three days and I have not gotten it yet. And when I called, they promised me that I will receive by the next day but they did not. Then I called again and I told them I'm not satisfied with your services. He said, "Okay, you can get your money back when you send us the package when you received it!" Just like that! I'm still waiting for the package. This is the worst service ever. I will not shop again from Sony anymore, not only me but I will make sure no one from my family or friends buy anything from them because of their services.

I have a Sony Bravia 46" 2 year old TV that needs to go in for service. Also, I have a 36" Sony Wega, 10 years old. It never had a problem but it weighs 170 lbs. I also have a Sony blue ray which very temperately locks up all the time, if it will even play blue rays or DVDs sense purchase. I recently purchased a play station3 to watch Netflix because my Bravia would automatically darken using the Wii. Nintendo told me the RCA jacks could be the problem. The playstation had to be returned. The controller would not charge after one week. The Bravia has been shutting off weather playing blue ray, Time Warner or playstation, all of which are on HDMI cables of good quality.

I called Sony half a dozen times and dealt with people who were not very nice except for one young lady, who helped me to sign on to the playstation network. I'm very disappointed with my Sony products. I was ready to purchase a Sony surround system for my Bravia TV. Now, that money will go to fix my TV if it can be fixed. I still have my playstation 1 and 2. Both still work but are obsolete. I will never purchase another Sony product again. I'm sure this will not hurt Sony. But every person I talk to about my experience with my TV blue ray and playstation will know that Sony is not the product it used to be and to spend their money elsewhere.

I had an extended warranty on my Vaio computer. The AC plug in was loose so I sent it in to Sony to have it fixed which they did. My computer was then picked up by Golden State overnight (their shipper) after which it disappeared! They lost my computer. I have worked endlessly for the past two weeks trying to get the shipper, the warranty company, and Nexicore, the facility that services Sony's computers to give me full replacement value. They've already said they're not responsible to replace any of my software. Sony has not lifted a finger to help me. I received not one phone call from them - it's not their product. Don't buy their products. This is how they treat their customers.

I have many problems with my TV. I contacted support. Supervisor would not speak with me. I was told customer relations would not speak with me about the problem. I never experienced this level of indifference towards a customer.

For every single Sony product I ever bought, I always had an issue with it. I had Sony VAIO computer and it had a screen issue. When you call Sony, after waiting several minutes the response you get is you send it in and we will charge you more than what you paid for the computer to be fixed. It usually went bad 1 to 2 months after the warranty expired.

I then had an issue with a camcorder, guess what 1 to 2 months after warranty expired and had to trash it. Then it was a Sony TV, then my PS3 and now a game software. The last one, I had a software issue because I went online and researched it and the guy told me to go to a chat room about this game and someone there will be able to help. I told him how can someone repair a software issue on a DVD. He said that was all he could do for me.

Over my lifetime I must have spent around $10000 on Sony products, I should have learned my lesson. Know I did, I will never buy another Sony product again and I will stir others away from buying Sony also. I predict that Sony will go out of business within the next couple of years. A company that does business with below standard products like Sony, the ultimate consequence is going out of business. If anyone has stock in this company I suggest get rid of it ASAP.

In 2006, I purchased a 60-inch WEG LCD Sony TV as a gift to my family. We were fairly pleased with the picture, and I had the item repaired several times before the warranty expired. Sure enough, after there was no other warranties to purchase, the Blue Screen of Death began creeping along the edges and throughout the screen.

Since I purchased the unit from Best Buy and they had been handling the repairs, they identified the problem of the color block failing and very accurately predicted the symptoms. I discovered why they were able to so accurately predict the symptoms. It was simple; it was due to the frequency that they have seen this issue in the past with this unit and especially this color block.

I was told by not only the Best Buy geek squad but also by three separate Sony-Authorized Service Repair personnel that Sony recognized the issue and was providing either repairs or discounts for Sony replacements. In fact, most repair shops will not even touch the unit due to unavailability of the color blocks.

After contacting every contact number that Sony had for Customer Service (which were all overseas and very difficult to understand and was unbelievably time-consuming), I was told that there was nothing I could do and there was no one else I could speak with. The decision was made halfway across the world, and there was nothing else that could be done about it.

They are wrong. This Christmas, I replaced my $5000.00 60-inch Sony WEG with a 65-inch Toshiba for less than $1000.00. Additionally, I did purchase three other TVs, none were Sonys, and finally, I will be returning three Sony items that were purchased for me.

Statistics clearly show that the quality of high- and low-end electronics are very comparable with most brands; the most outstanding decision-making issues are price and customer service. Sony is always, without fail more expensive comparatively speaking, and I now have very painful first-hand knowledge of how horrible their customer service is when it matters most! Never ever again!

My kdl40xbr4 television started smoking about 3 months ago so I threw it away. I contacted customer relations and told them about the issue with smoke. They said they could do nothing. This is unacceptable. I should get some compensation as I paid over $2000 in fall of '07. I want to be made whole. They said since I disposed of the TV there was nothing they could do. I do not keep defective TV, I throw them away.

I order a PS3 bundle on Thanksgiving using my Sony Visa Card. After getting my order confirmation, I waited for some shipping info. It never came. I called CS on Dec. 2 and was on hold for 40 minutes. I was told it was on backorder but will fill order. I called again today and another 40 minutes on hold. I was told the item was not available and the order was canceled. I told them this was not acceptable and asked them to sell me a similar product with the same price. The bundle was 2 games, PS 3 and controller for $199. I asked them to at least sell me a normal $250 PS 3 for $199.99 and they told that they can't do that. Yes, you can. That would be actual customer service.

If Sony was willing to sell that bundle at that price, why wouldn't you be willing to sell just the PS 3 at a discount to make the people who ordered the bundle happy. I have been told I will be contacted by a manager by email if they can give some kind of discount after being told no less than 20 times. But I believe this was just to get me off the phone. This is completely unacceptable.

I bought a Sony Vaio Z570N series business laptop from the Sony Style Store in Costa Mesa, CA in November of 2008. The laptop cost me around $2600, and the three years warranty is another $500. I was so excited about getting this computer. It was light, fast, and looked great. Until of course it began having issues.

One day in 2010, the machine just went into hibernate. It didn't "shut off" but instead hibernated. I had no "hibernation" setting activated at all. In case it had something to do with that I turned off everything to do with it "going to sleep" in the BIOS and regular settings. Something was fishy.

I thought it was a fluke until it kept doing it when the computer was physically moved anywhere (weird). I took it to a local notebook shop to get it swept, where they told me it probably had a problem with the motherboard. However, I didn't want my $500 warranty invalidated or have to pay $800 to just buy a new motherboard. I took it back to Sony.

The people at the Sony store looked at it and said it was "fine" and sent me away because they couldn't "replicate" the problem on site in a couple of hours. The issue was happening to intermittently for them to care. I kept the machine on longer the next time I brought it in and then they saw that "oh yes this odd thing happens and they don't know why. "Well, duh! In the process though of taking it to them, they didn't reinstall windows XP but they put Vista back on. I had to go to the other notebook store and pay $45 to get XP back to the proper settings because these twerps didn't do it right. When I purchased the computer they put XP on it without a hassle at Sony.

In any event they shipped it off to a center for it to get "looked at" this took another 3 weeks before I got my machine back. It was not fixed at all.

I sent it to the service place several times. Sony does not do any of its own repairs they give it to a third party company that doesn't know jack about computers. I was out of my computer for around four months total. They never fixed what was wrong with it. They replaced the heat sink, fan, thermal pad, etc. But not the motherboard. The idiots at the service center obviously did not know what the problem was. I even tried to call them, but they refused to listen.

I also called Sony to ask them if they would replace my defective laptop, but they said "no" the only way they will even consider replacing it was if the repair place put in the same part 3x in a row. Okay, honestly, what place is going to do that? The list of replacement parts has around 20 objects or more on it. By the time you get to the end, your contract is up. Its bull! The repair center also messed up the casing and busted a plastic piece inside of my computer.

A few months after this fiasco, Sony has the gall enough to call me up and say that another WiFi board has been recalled in my machine and that they were sending a man out to repair it. The guy looked at my computer, asked why the casing part inside was busted, and then replaced the WiFi (which never had a problem by the way). I asked him about the other thing, but he said he couldn't look at it because that wasn't what he was sent to do. He did say though that it sounded like a motherboard problem. Sony said that after he opened it up to do their repair, that the three-year warranty I paid ($500) for would be invalid in 30 days. Wow! What jerks! So not only do they invalidate their own warranty, they don't refund you the six or seven months left on it.

I ordered a PS3 entertainment bundle from store.sony.com for $199. Now after a week, I got to know that the item is not in stock anymore and that my order will be canceled. The customer service said that the system gets synched-up with the inventory only after 24 hours. Ridiculous! I had seen this deal on so many other sites. If I had known earlier, I could have bought it from a different place! Now, I have all PS3 accessories and games, but no PS3!

I purchased a new Sony TV (KDS-R60XBR1, serial # 9144165) in 2006 from Ultimate Electronics, Las Vegas, NV with extended warranty (out of business). We expected this expensive TV to be top of the line. It's a poorly designed, unreliable unit that Sony no longer supports. The bulbs last 2500 hrs. and the light engine lasts 5000 hrs. Re-built parts are available but expensive. We will never ever consider owning another Sony product.

On 11/11/2008, we bought a Sony Bravia TV, model # KDL-46W4100, serial #** from Circuit City Seek on MA. We paid $1,600 and a protection plan for $269.00. They now are out of business.

In April 2011, I began to have problems. I noticed horizontal lines from right to left which are darker on the right and then they go away for a few weeks and come back again. So, I called Verizon FiOS, and they told me that it could be the DVR box, so we changed it and after another month, we changed it again. It did not work. I called the Sony technical support line, and they told me to find the company that held the protection plan which was Pinnacle service solutions group. After two weeks, they came to my home and told me that it needed a panel and it would take one week to order it. Six days later, I got a call from Pinnacle, telling me that the TV could not be fixed and told me to call back in a few days for an offer. The offer was $899.85 and to fix the TV; it was not cost-effective.

I called Sony several more times, and in so many words, they told me to take a hike. I called Pinnacle solutions and they told me that I must take the offer so I could buy a comparable TV that is a Samsung TV. So for years after buying Sony products for my home, I realized that Sony doesn't give a ** about the consumer. All Sony cares about is the bottom dollar. I will never buy a Sony product again and neither will my family and friends. I will be picketing stores that carry Sony Products! Sony is no baloney? What a joke!

We have a Sony 50" SXRD TV. The model number is KDS-R50XBRI. We have had to replace the lamp, part #F93087600 twice in the last 5 years. Now, the color engine has gone and we have been told by our repair shop that it will be over $1,000.00 to repair. Sony is known to have had major problems with this TV. We even had a service contract through Sears, and when it expired, we were told that it could not be renewed because of all the problems with this TV.

We really did not think Sony sold disposable TV's. They make the cost of repair so high that the customer is forced to buy another. We would like to hear back from you if you can help us in any way to salvage this TV and uphold your reputation as a dependable company.

I purchased two videocassette tapes (Sony T120VR) with the words "Premium" and "Brilliant Color and Sound" on the packaging, but neither one of those two worked. Both seemed to have a tension problem wherein the recorded picture and sound jumped and were not viewable. I used the same VCR all the time with a variety of tapes and have never had this experience before. I tried fast forwarding and rewinding the tapes, but to no avail. I just wasted my money.

Sony packaging promises a two-year warranty, but the purchaser must pay the cost of postage to return the items and then Sony will decide if they're defective and if they'll replace them. I talked to two different people on the phone, one of them from "customer relations", who both told me that it was how they honored their "guarantee". They also told me that I have to have the orginal cash register receipt to prove that I bought them. I expected reputable companies to stand behind their products. Not so with Sony. I'll buy the competitor's brand in the future.

I don't know if you can help me, but if you can't, please let me know who can.

I live in Brazil and bought a laptop from the Sony website. I was on vacation in Florida and asked them to deliver the laptop at the hotel. It turns out that Sony delayed the delivery and I had already left the U.S. and returned to Brazil.

I called the hotel and they confirmed the delivery of my laptop. So I complained to Sony and they gave me a credit of $55 for the delay and promised to contact the Ramada Maingate West.

I ordered the laptop to be sent to the house of my friend Ryan. He lives in Key West. After several days, my friend called me and said he had not received the laptop. He called the hotel and spoke to the manager, Sandra **. She said she sent the laptop on July 22 by the USPS. Since the laptop did not come, my friend asked about the tracking number. Unbelievably, Ms. Sandra said she sent the laptop without tracking number. Now we cannot locate the laptop.

I contacted Sony and they said they would not pay me and will not give me another laptop. I think it's absurd because I paid for the product and I have no fault in the delay. The fault is all of Sony. If they had sent the product when promised, I would not be in this situation.

So I ask your help. If you need, I got all the email I sent to Sony and the Ramada Hotel. And if you cannot help me, please let me know if there is an association of consumer rights so that I can complain.

Thanks.

In Feb of this year 2011, I called Sony technical support to resolve an issues with my wife's computer. The computer was out of warranty, however, Sony advertised 15 minutes of free technical support. The technical support said at the end of the 15 minutes, he was unable to get a solution to her problem, but if I signed up for a 2 year contract through Omni Tech, they would resolve the issue and keep her computer current and fix any issues that came up. Since signing her up for the contract, I have spent more time fixing issues with her computer than before and they have been unable to fix some issues. I contacted Omni Tech to cancel the service and was told after 20 minutes that I needed to deal directly with Sony technical support. I will never buy another sony product.

I have my Sony Data projector checked due to yellowish abnormal color. If they canoot repair it, you pay a diagnose fee of $15.00. They texted back and informed me that parts and labor will cost me about $1,200 dollars. This is cost of replacing the defective optical unit assembly. The brand new equivalent of this data projector is less than $1,000.00 This is a big joke as the repair price is higher than purchase price.

I called Sony technical services to find out how to get video off of a Sony Handycam DCRTVR22. I was told they could install driver on my computer if I would allow them to control my computer. I did and "Frank" started working on my computer from his station. I watched with interest and finally he downloaded driver to my computer and was asked to restart the computer. He did restart from his computer. My computer never rebooted. We tried many unsuccessful attempts and ideas. He finally said he could help no more and I needed to get in touch with HP. I asked for his supervisor, who did come on the phone and went through the same procedures again and he finally told me the same, I needed to contact HP.

I did contact HP and also took my computer to a computer repair shop only to find out that my motherboard had been destroyed. I was told might as well purchase new computer since repair would cost more than the CPU was worth. So now I am out $1000 and Sony just says tough stuff and sorry for your inconvenience. I would accept this if I had done the download, but I did not. They did and knew when they tried to restart my computer it would not. I unfortunately have many Sony products in my home--from TV, a series camera, Cybershot camera, two video cameras and a DVD writer. I feel as if Sony should at least hear me out and help with the purchase of the new computer or find a fix for their mistake.

Before 3 months, I went a mobile phone repair shop to repair my Samsung Max CDMA mobile ohone model no.SCH-F679. In my mobile, the problem was only display damage. The shopkeeper repaired my phone but afterwards, it did not work properly. Then I faced many problems with the phone. After 10 days, I now know that my mobile phone has many damages due to the careless shopkeeper and he gave me the mobile phone after 2 months with an open body phone. That time, my mobile was divided in 3 parts of its body. Please tell me the mode of filing a lawsuit against the shopkeeper.

I inquired twice to obtain assistance regarding ineffective repair issues on two specific Sony products - TRV 280 Camcorder with model: DCRTRV280 and serial number 555454. I have gone to the expense of three times sending the camera to repair and before last use, camera is not functioning. The second time, the repair supervisor acknowledged that they sent the item back to me in error before repairing. I purchased seven IC recorders, three of which were defective. Best Buy took back one, but I was forced to purchase supplemental Sony wiring to manually transfer each individual recording for work which is extremely time-consuming and costly.

This last time I sent it to repair, they emailed me a billing estimate of excess of $600. I lost work in this matter, due to the faulty transfers and I lost video in the TRV 280. I later purchased a 110 Hi Def which had transferring issues the first time, and this was acknowledged and confirmed by their repair people.

At present, I simply expect Sony to honor the repair I paid for and obtained no operable service on the TRV 280. I have work that will only play on that device and it is inoperable despite my paying to repair twice and no use the last time. I wanted to follow-up with your offices again, prior to forwarding issue over to a consumer protection agency.

The camera that retails for 700 plus dollars is now inoperable. I lost time with transfers for work, for the IC recorders and I lost $120 in equipment. I purchased another $15 in Sony wires and irreplaceable work.

Bought a brand new Vaio vpc-f11ggx/b in July 2010. One September day that same year, it decided to not work. After speaking with a tech support person at Sony, they told me my hard drive died and that they'd send me a new one with system recovery discs. Weeks later, I received the replacement parts, but to no avail. Contacted tech support to walk me through the process in case I was missing something.

They suggested that I turn it off then on again. Remember, this is Sony, a multibillion, multinational company, one of the most recognized brands in the world and their "tech support" suggests I flick the power switch off and on? I was doing this with super Nintendo 15 years ago. So it turns out that Sony sent me the wrong recovery discs, although the nice man at the call center in New Delhi wouldn't admit their mistake. I told him I was disinterested in his elementary resolutions and that I'd like to speak with a higher power. So he escalates my call to someone who answers, " thank you for calling Sony how may I help you? " After explaining my situation again, she also suggests I turn it off then on. I told her I've done that several times by myself and several times while on the phone with the last tech and told her that would not work. She insisted, I bet her 12 rupees and the American dream that it would not work and to please escalate my call to someone who can actually help.

I had them send a tech support to my house to fix the hard drive, however, when the woman at Sony entered my address info, they put "Oder, CO" as my city and state... I live in Boulder, Co and in fact, Sony has an R&D dept here. Unbelievable how useless these people are.

After 3 months I'm still waiting for my issue to be resolved. I've emailed product support and customer relations several times, saying, most heatedly that I will not stand for such terrible service and that I demand to be resolved immediately. They just send links to their e support site, which is the same product support number I've been unsuccessfully contacting for months.

I'm fed up with these scheme idiots. I can't wait to get this piece of junk fixed or refunded so I can get a mac book. I've never had such an awful experience with any company. This is Sony's most expensive Vaio available - worth almost twice as much as my corolla. Don't waste your time or money with Sony. They have unreliable products, awful tech support and terrible customer relations.

What a group of arrogant bullies. I would not give these people air that's free if they needed it. They get away with this unacceptable customer service because it is a bad financial decision to spend more on a lawsuit against them than the value of the item one buys from them. I sincerely encourage each of you to stop buying anything Sony (I do believe that "Sony" is Japanese for "screw all of you").

At the end of January I sent my Sony VAIO laptop VGNFW290 in for repairs. It had a hard drive problem and the power outlet was loose. My laptop was sent out for repair from the Sony store in Roosevelt Field mall. In February, my laptop was returned to me with a patched-up repair and several others issues I didn't send it out with. The first problem was with the power outlet, which I sent loose, was sent back extremely tight. So tight it was hard to open the laptop since the power outlet is on the same axis. After several times of opening and closing the laptop, it became loose again. This time it was so loose that I have to angle the power adapter in order for the battery to charge. Which brings me to the one of the issue the repair department caused.

My battery has a release and lock switch that keeps the battery in place. They broke the switch so the battery pops out occasionally. Another issue that my laptop returned to me with was an inability to connect to the internet. My local internet outlet was damage to the point where I can't connect my laptop directly to my modem and get online. My wireless internet hardware was damaged to the point where my internet connection went in and out randomly until it stopped working all together. When I realized something was wrong with my internet, I tried to troubleshoot over the phone with the Sony Store Back Stage Department. Though we tried, the issue could not be resolved over the phone.

They advised me to come into the store. Sometime toward the end of February or beginning of March, I returned to the Sony Store to have my laptop repaired. They stated that the internet connection was probably damaged when the repair department took apart the laptop to remove the hard drive. Regardless of the cause, the job was done sloppily and I got stuck with a computer that is over $1200 that is basically worthless, not by my own doing but by poor service. I was upset.

The Sony representative Eugene advised me that the computer can't be fixed in store and it need to be shipped out. I advised him that I couldn't ship it out right away. I was in the middle of my spring semester and I needed the laptop. Eugene then called Sony for me to discuss my situation. After speaking to Sony for a time, he put me on the phone. I advised the representative of my situation. I told her I couldn't return the laptop right away, but when I do return it I didn't want to have any problems.

The representative then advised me that I would have to return the laptop within my warranty or I would have a problem. She then told me my warranty would expire in November. I know for a fact she told me I had until my warranty expired. I was upset that even though the damage was not caused by myself, I was still bound to a deadline. I advised her of this and she stated regardless if I return the computer after November, it wouldn't be covered and it wouldn't be fixed.

Eugene gave me a number to call when I'm ready to send computer for repair so I don't have to come out to the Sony store since the store wasn't close. I left the store with that time frame in mind. I called towards the middle of September to have my computer sent for repair. The representative I spoke to advised me that he would escalate my issue and I will receive a call. I received a call almost 5 days later from a representative who told me they are not going to fix my computer but they are going to buy me out for the remaining cost of the computer since my computer was already repaired and the repair cost was a lot. I advised the representative I would take the buy out for the other issues wrong with the computer, such as the sound, and random black screen but the damages done to my computer by her companyI want that to be fixed.

She said there was nothing she could do. If the computer had a problem after its repair, I should have notified the company 30-90 days after repairs. I advised the representative to call Sony Backstage and I did bring the computer back to the Sony store and complained. They put me on the phone to speak to someone and they told me I as long as I returned it before November I would be fine. She then told me that they have no notes showing I went into Sony store or spoke to anyone over the phone to report problems with my computer after repair. Of course I was upset, so I went back to the Sony store.

There I spoke to Tyree another representative who worked in Sony backstage who told me to call when Eugene is in, which I did. Eugene remembered me and stated to call customer relations again if they needed him to verify information he would gladly do so. It was around this time the run-around began. I called customer relations, they referred me to another number who then referred me to customer relation. By the end of the day, I spoke to several representatives and was transferred many times. No one helped me with repairing my computer. They kept transferring me and telling what the other representative did wrong.

What I should have been told and what should have happened. Some of the representatives were polite but not helpful. Most were rude and didn't want to listen. One actually transferred me to a different department after I asked to speak to his supervisor.

After several hours on the phone, after several transfers, I was tired of speaking over the phone, so I asked for the address to file a corporate complaint. I was given three different addresses to write a corporate complaint too. It's like their customer service representatives don't know anything about the company and are not prepared to talk to people. To be even more honest, I don't think the letter I sent even reached the department I wanted because I got a call back from customer relation and I was trying to reach corporate complaint.

When I did get a call from Sony concerning my letter, it was from a block number. I missed the call. When I called the number left in my voice message, it was customer relations that answered. The representative I spoke to stated they reviewed my letter but they are not offering to fix my computer. They will just buy me out for $482.00. I waited weeks to get the same response from them that I was getting for the last few months. It's upsetting how poor the service is. My laptop costs me more than $1200.00 and it's useless. This is me trying to summarize this awful experience and it's still long. I've never been more dissatisfied with service. What makes matters worse is I only what them to fix what they broke.

My battery dies quickly doing simple things as opposed to before. For example, I used to be able to watch movies and play online games for 3 hours without charging. Now it can only go an one hour doing word processing. My computer is not connecting to the internet at all; so to do anything with the internet I have to go to the library or school, which isn't convenient since I work full time. I'm looking into places that can fix the internet problem. I haven't found one yet that I can afford.

This occurred on Saturday, Oct. 2, 2010. I went into the store for three separate reasons: 1. To get new controllers & usb controller wire for my PS3; 2. Buy my girlfriend a laptop for her birthday; 3. To possibly purchase a 3D TV, to update my current Sony Plasma TV. I'm with my girlfriend and no one in the store greets us. There are about five associates that just look at us and a couple of them go to the camera section to hide from us (meanwhile the store isn't that big, so they're still only about 10 feet away from us).

We're checking out the laptops, then finally a sales associate comes closer to us. I have to ask him for help. I figured I would start with my first concern, my PS3. I tell him I need 3 new PS3 controllers because 2 of mine are not communicating with my system anymore. I then tell him I need the usb wire also. He seems to know what I'm talking about, but then looks as if he's unsure. He glances down where I'm looking at all of the controllers (in the lovely array of colors that they're arranged in), looks up at me and then just walks away.

My girlfriend and I figure he went to go ask for help because he walked to a couple of other associates in the camera section. I stand there for about 5 minutes, the kid doesn't return. My girlfriend has now fell in love with a lime green & lava black Vaio. I go up to a guy that seems to act like he's in charge. I ask him if he is a supervisor, he replies yes so I explained to him what just happened, and just say I don't really care about the poor help but just need the wire. This guy now walks away and I'm left just standing in the store. I left.

I bought an iMac at the Apple Store on the other side of the mall, which had pleasant staff. I bought the usb cable & 3 new controllers at EB Games and solved my problem. I bought a new 3D TV at Best Buy where the sales associate wanted to help me make my decision. It was just ridiculous treatment back in the Sony store and I would rather buy products online, so I don't have to deal with the staff at the store level. I just hope I never have to go there for any warranty issues.

I purchased a PS3 slim 120GB system 6/5/2010. It failed on 8/24/2010. When I called customer service, the first questions they asked is if I would buy the extra warranty for about &60. That was before I had even relayed the problem.

The yellow light of death was the problem. It froze and shut itself off. It was boxed up and sent to Laredo Texas to the PS3 non-service center and was received by them on 9/7/2010. I received it back to my surprise exactly 1 week later 9/14/2010 and was ready to play. Sadly the service center had scratched the cover of my pristine PS3 as well. That did not make me happy. I set it up, downloaded the map packs, updated the system and I played for 3 hours before it failed again with the same problem.

At present I am on round 2 of repairs. My system was sent in again and received by Sony on 9/22/2010 and still have not heard 1 word about when I will get it back. Sony customer service offered me 2 outdated games to pacify me. I am not happy with the quality of neither the product nor the customer service. My next purchase will be a second flat screen HDTV. Guess who will not be getting my money again, Sony!

I went on-line to search for Sony rechargeable battery for my Sony stereo transmitter (wireless headset) but was unable to locate it on-line. I called Sony Parts and was told they were unable to find battery model number as well as headset model number. I was told that another Sony battery would work, so I ordered the battery recommended.

When battery arrived, it didn't fit at all. I called Sony and was told again that model numbers for battery and headset couldn't be found. I was advised to ship battery back. I asked about reimbursement for shipping and return costs but told I was responsible for all shipping charges. Since Sony sent me the wrong battery, I objected to paying round-trip shipping costs. Sony rep told me that shipping costs for another replacement battery would be waived if I placed another order. I declined her offer and again requested full refund for shipping costs. After consultation with someone, the rep agreed to give me a credit and said battery pick up would be arranged.

On Friday, July 16, I received 4 separate calls from Sony regarding pick up of the battery. I was told FedEx would pick up between 8:00 a.m. and 8:00 p.m. If I was unable to remain at home for 12 hours, I could leave the battery outside and visible to the FedEx driver. I advised them that leaving the battery outside was not acceptable because Sony would not reimburse me for the battery if it was stolen. Since I work during weekdays, the only time I could wait at home for 12 hours was on a weekend, so battery pickup was confirmed for Saturday, July 16. However, July 16 came and went without the battery being picked up.

I called Monday, July 19 and was transferred several times. Each time,had to explain what had happened. I finally asked to speak to a supervisor or manager and was connected to another rep. She advised me that FedEx picked up the battery and needed to ensure the battery was intact before issuing a refund. I informed her that (1) FedEx did not pick up the battery, (2) I did not want to waste another weekend waiting for battery pick up, and (3) proposed sending the battery back to Sony myself as long as I would be reimbursed for the delivery charge. The rep said she needed to investigate FedEx's claim of pick up before proceeding with my request. I told her the investigation of FedEx's claim was a separate issue that did not pertain to my return of the battery. She finally agreed to let me mail the battery back to Sony and offered to credit $10 to my account to cover the shipping cost.

She said I needed to call Sony when I got a tracking number from the shipper. I accepted this offer and immediately went to UPS on the same day to return the battery. When I call Tuesday, July 20 to give Sony the UPS tracking number, my call was answered by someone totally unfamiliar with the prolonged events pertaining to the return of the battery. I had to, again, ask to speak to a supervisor or manager. This new rep took the time to review notes regarding my situation and took down the UPS tracking number. Since it cost $13.30 to ship the battery back to Sony, I requested full reimbursement. The rep agreed to reimburse me for the shipping cost provided that a copy of the UPS receipt be sent to her. I faxed her a copy of the receipt.

It should be noted here that FedEx called 3 days after the missed pickup date to make sure someone would be home when they picked up the battery. They were advised that pick up was no longer necessary.

I would like to be reimbursed in full for the incorrect battery Sony sent me, which is $37.73 as well as reimbursed $13.30 for return shipping costs. I am not making any claim for the cost of the countless hours I wasted dealing with a simple return of a single item. This transaction should have taken no more than 1 or 2 hours at most to resolve.

Today, 7/12/10, I called Sony regarding a misprint on their manual which doesn't provide the accurate information and is misleading to consumers wanting to have the best picture quality from their TV KDS-60A2020. The instructions do not state which jack is needed for the TV. It states that "HDMI provides an uncompressed, all digital audio/video interface between this TV and any HDMI equipped audio/video equipment, such as a set top box, blue-ray disk player, DVD player and A/V receiver. HDMI supports enhanced or high-definition video, plus two channel digital audio. If the equipment has a DVI jack and not an HDMI jack, connect the DVI jack to the HDMI IN 7 jack, and connect the audio jack to the AUDIO IN jacks of HDMI IN 7. DVI connectors are for video signals only."

The issue is that this information they provide confuses the reader to think that there are two different cable ends and that is also supported by the manual picture on page 19 of the model V to show the cable being different than what the customer support claims. When I read the instructions it did not mention the jack on the TV to be HDMI on both ends which is what the representative told me that it was clear. My argument was that if it was clear it should have identified the jack on the TV to be HDMI.

To the technical representative at Sony this might be clear language; to the consumer whom only has to depend on the instructions read is as confusing as Russian. When I presented the inconvenience and extra expense of buying a cable which was unspecified in the manual, the response was similar to those established by consumer complains on your site. It seems evident that Sony doesn't want to be a responsive company anymore and its employees do not give the complains due diligence to resolve issues such as mine.

Granted my claim is not for hundreds of dollars but it still reenforces my previous statement of indifferent attitude towards consumer issues. I am with limited retirement income and the amount spent due to a mistake in their manual deprives me from other needs. I am out $11.47 by no fault of my own. This is unacceptable in my book. This caused me to receive the wrong cable which now has to be replaced. The monetary value and time used to correct their mistake is about $15.

By the way, if any one is interested the person you need to contact at Sony is Attn: Executive Review Committee Gateway Blvd Fort Myers, FL 33913. Sir Howard S., Chairman & Chief Executive Officer. Everyone should send him your complains and have him look for someone that can reflect understanding about consumer issues.

I am a very old customer of Sony. My house is full of Sony electronics, right from Sony Walkman to Sony Bravia.. I own a Sony Vaio Laptop from the past two years. I never had any complaints from any Sony product. But yesterday, I installed genuine Windows 7 Operating System in my Sony Vaio laptop Model Number- VGN-CR24G/B. But after installing, its webcam stopped working. I called Sony Vaio helpline number to know the reason. I thought my laptop might not be compatible with Windows 7. or some other reason.

I called 18001037799 helpline and an executive picked up the phone. I told him my problem said to first listen to my problem, but he completely said, "No sir, I can help you in any way. First, you reinstall Vista in your laptop and then call me again. Then, I will see how I could help you". I felt very disgusted with his attitude and the way he talked to me.

My friend was also facing the same problem, and he has a Dell laptop. He called Dell helpline and he told the customer care executive the same problem. He tested the reaction of the representative and he added that he has installed a pirated version of Windows 7 and his cam has stopped working. The Dell executive did not only hear his problem with patience, but also told him how to resolve it. I followed the same instruction for my Vaio and my webcam started working.

I want to tell you that the faith I had in Sony is shattered due to the attitude of your customer care that is really pathetic. This is not the way to deal with a customer. The way Dell customer care dealt and solved the problem got me really impressed. They respect their customer. I, in my whole life, will never recommend any Sony product as your products might be good but your customer dealing and customer handling is still in premature class.

I'm also a businessman and personally feel that every complaint my customer brings to me, I give my best to solve it. I make him feel comfortable. But your customer care executives are still not mature enough to deal with that. I'm sorry for the harsh words I may have used. I felt really bad. I have planned to buy two more laptops for my two cousins. I will really go for Dell. Thanks to your customer care, it opened my eyes and just shed the curtain of Sony being good.

I bought an MP3 player on 10/28/09 for a birthday present. Two months later is not working. Contacted Sony told them that I did not the receipt but a bank statement I did with charges from Toys R Us. After a long conversation, they asked me for a credit card to open a case# and agree to fix at no cost. I just got my statement and they charged me for the repair. The customer relation person did not want to put a manager on the phone and told me that he does not see such a conversation in their records and that could not do anything. I have never doubt with such an unprofessional people. I feel that they tricked me into giving then my credit card number, I never authorized them to charge me for a repair. As a result my billing account was overdraft by $41.00.

I purchased a Sony product from Best Buy called an ever quest 30 day game card which advertised exclusive items as an incentive to purchase the card. When I redeemed the card, I was denied the item because I had redeemed a previous card. No where on the card is it stated 1 per account. (I have both redeemed cards still.) Their items are virtual but I am not happy about their service, they could pro-rate me a refund but just say no. I am not pleased with their service and believe their terms and conditions should be clearly marked on their packaging.

I called to report that three sets of Sony ear buds had fallen apart w/in the course of the past year. Honestly, I do not jump up and down on these things, nor do I abuse them in any other way. After numerous waits, the human robot to whom I spoke said that the set purchased w/in the last three months was no longer covered by warranty. Of course, those purchased at roughly six months and perhaps as long as a year ago, were completely worthless.

Somehow I'd hoped that this manufacturing giant would stand behind its products. Silly me! I will never again purchase Sony and I plan to inform anyone I know who plans to buy a Sony TV or audio system or whatever else they produce that they make defective products. And they will not do the honorable thing regarding replacements. It's too bad that what Americans commonly call Hari Kari (incorrect terminology) is no longer in evidence. I regard Sony as highly as I regard Toyota, of which I'm the not-too-proud possessor of a Corolla. And I've bought that product for years!

Please don't assume that a well-known brand name equates w/quality. Sony sucks.

Or--if this damage is not due to lack of knowledge of their craft, then I can only imagine that it is due to maliciousness, which doesn't make any sense, does it? I would hope that when I send something in good faith to a repair shop, my property is treated with respect. So you can imagine how distressed I have been that not only was my CD player not repaired, it was damaged beyond anyone's ability to repair it.

I have to tell you that I loved this CD player because it held--and played--51 CDs. I could play CDs all day long, all weekend long, without a single repeat and without changing CDs constantly. So what can you do to replace this item for me? I know that SONY does not make a 51 CD player any longer, and that CD players have pretty much been phased out. If you cannot help me, to whom should I direct my story? I now have no hope at all of repairing this CD player. It didn't work before, but that's no reason to just wantonly destroy it! SONY did not charge me for destroying my unit, but I still think they did wrong and ought to make good on this somehow, like sending me a new unit or a gift card so I can buy one. I have photos I can email you. Also a copy of the receipt.

On 6/20/2008 I purchased a Sony a Sony ICD-MX20DR9 32MB Memory Stick PRO Duo Digital Voice Recorder. I verified the packing list immediately but did not see that disk 1 of 2 was missing from the Dragon Naturally Speaking Software. Basically they did not ship everything to me and because it has been over 30 days they will not meet their obligation of sending a complete product. The product ($230) is useless w/o the disk. Of course their customer service rep said that I could buy the software. Why would I do that? This is so wrong on so many levels. I surely hope that someone w/ a little authority reads this.

My husband and I purchsed two E-readers within the past year & purchased an Extended Service Plan for each. A piece of the metal has bowed from the side of mine. I made a trip to the store of origin thinking they would fix. They said it could only be handled on line with customer service and gave me a phone #. I made the call and went thru the usual punch-punch-hold-transfer-more punch-punch until I talked to a live person. AFter going thru the registration, contract #, etc. - 20 minutes had elapsed and I was told to call anothre number.

I dialed the second # and went thru the entirre punch-hold, et. al routine again which was followed by the same relay of informtion from me and at the end of 25 minutes was told to call yet a third number. The same routine with the exception this person had no idea what the product was I was talking about and after yet another 25 mnutes he gave me another number. I diligently dialed this new number. There is a recording on this phone apologizing for any inconvenience and directing me to yet another number. The old routine of punch-punch-hold, et.al. ensued and then the same description of product and problem.

I went thru all of it again and again and again and even verified my ID and other identifying information. He still could not help because there was one ID number I did not have with me. He did very cordially suggest another number I could call. Needless to say this has been a wasted two hours. Why buy the extended product warranty if you cannot find some assistance? IF you take into consideration I bill out at $100-$150 an hour and it has eaten two hours of time the loss would be $200-$300.