Sony PlayStation 3

Restricted from Using Purchased Product - I purchased two games from Sony PlayStation Network (PSN) for my wife's PlayStation Portable handheld gaming system. I recently purchased a PlayStation Vita handheld that also plays these games which she registered to her PSN account. The Vita will not allow me to transfer over these games because they are under my PSN account. I called Sony's help line, but due to policy, they will not help me resolve the situation, and suggested I completely delete my wife's stuff off of the Vita, so I can register it with my account. I refused to do this on principle, so I am stuck with a software that I purchased that they will not allow me to use.

We have made many purchases from Sony in the past two years. Today, we logged onto one of the games, LBP 2, that we had not played for awhile and one of the downloadable content packs was no longer on our account after the recent update. I called Sony to enlist their help, but because they could not find it in their records. They refused to help in any way like I was trying to scam them. Never mind that I had the credit card receipt with the payment made to Sony. Just a sorry, you must have purchased it under another account or are you sure that you made such a purchase, etc. Not my idea of good customer service. I had been happy with their service and products in the past, but now I can see why they have so many complaints against them. Something wrong with their updates/records, but they insist on blaming the consumer.

As Sony is fully aware, the firmware 4.0 update for the PS3 has caused a variety of problems with the console. The main one is the faulty Blu-ray playback. Sony's technicians continue to lie about the problem and put it down to everything except the firmware. There are hundreds of complaints in dozens of forums and Sony has given no official recognition of the problem and has refused to fix it because they claim not enough of the 5 million users have complained.

People are beginning to file lawsuits and I will be joining them if Sony does not own up and fix their faulty software. If there is no progress on this, I will use CFW software to break my PS3 back to 3.73 (warranty expired, so no legal issue there) and when my Blu-rays start playing agai,n it will prove that Sony has lied. Be aware that others have already done this and SCEE is probably in danger of being bankrupted. Fix the ** problem and stop lying!

At the request of Sony, I performed a system update on my PS3 unit that was prior working perfectly fine. This update was released February 8th 2012, and my belief is that it was not tested and proven safe prior to release. Now my system will no longer power on after performing the update, will not allow me to enter their recommended safe mode to attempt to recover the system, and is not just a waste of $300 or what my family paid for it as a Christmas gift a couple years ago now. Sony now wants $100 to simply diagnose the unit, not explaining any further whether they would repair or replace based on the cause of the problem. I will certainly refrain from updating my other PS3 unit as we have two in the house, and up until this point I have been happy. It seems blatantly unfair that a company will not stand behind their product outside of warranty coverage of 1 year when it fails to work properly after a software update that they released and recommend that all users download.

My PlayStation 3 yellow-lighted and stopped working completely today. This lead to me ringing up Sony and being told that they can replace my original 60gb PlayStation 3 but I would have to pay over $100 to have it replaced because it's "out of warranty", despite the fact that this is a hardware issue which should have been checked before Sony shipped the PlayStation 3 in March 2007. I have had hardware issues with all three of my original PlayStations (PlayStation, PlayStation 2 and PlayStation 3) resulting in me having to pay to replace all three of them 4-5 years down the line when continently for Sony my warranty had ran out. Well, now I'm sick of it. It's not my fault and I'm convinced Sony create hardware issues each time they release a console to make more money down the line when the user inevitably has to pay to replace it.

My PlayStation 3 would not eject a brand new Batman tape. I called Sony and they said they would repair for $129 and send free shipping box. The first box was huge, well-taped, and large styrofoam padding that covered bottom, sides, and top. I was promised they would return my tape.

When I received my ps3 back, the tape was not in there. I was told they had placed it under the flap of the box. This was a smaller box, only padding on the sides. No padding top or bottom. Only one strip of tape down the middle, leaving 6-7 inches on both sides of the tape, wider than even an entire game box. If they had indeed placed it under the flap, it would have easily slipped out.

The first guy stated that the record stated that they had indeed found a tape and placed it under the flap. After pointing out how the box was constructed, he put me on hold and someone else came on the phone. They insisted that they did not find a tape and did not know why the first guy had told me this.

They went on to state that the techs are scanned for tapes, but that no one else is. They could easily have a scam where the tech places the tape under the loose flap, then someone in shipping, who is not scanned, would take the tape.

I purchased a Sony PS3 in 2007. On 11-10-09, the PS3 went defective and became non-functional. I contacted SCEA via phone and sent my PS3 in for servicing. I was informed that my PS3 would not be able to be fixed but was advised that a replacement one could be sent to me for $150. I paid the $150 fee and received the replacement one ( s/n ***) shortly after my inquiry. I have rarely used the PS3 but recently updated the software via SCEA's website a few weeks ago and have been having problems ever since. The gaming system would sporadically shut down, and as of 11-07-11, they system shut down for good and will not activate, hence becoming defective.

I contacted SCEA via phone and spoke to a customer service representative who basically said I would have to pay an additional $129 to have the PS3 fixed since it was out of warranty again. I was not happy with the resolution so I asked to speak with a supervisor and was connected to Lena (unknown last) but operator # ***. She basically said that she did not have the authority to waive any fee's; said that no one else in the company could help me with my concerns regarding the fee, and that I would have to pay $129 to get the PS3 fixed again. I asked her for a an email address to file an internal complaint with SCEA, but she advised me that they do not have any such email address to provide. It then took me an additional 5 minutes to finally get her to give me an address to SCEA so that I could file an internal complaint with the company regarding my complaint.

The research that I have done regarding the older model PS3 shows that the product has had thousands of complaints, regarding system failure after updating the software, and Sony consistently refuses to replace their defective products. I believe that a federal or state entity needs to file class action suit against SCEA for the thousands of other consumers worldwide who have experienced the same corporate fraud that I myself have experienced. I do not feel that Sony will address my concern, as they have obviously refused to do for thousands of others, so I feel at this point that a government entity needs to either conduct an investigation against SCEA in order to consider criminal or civil actions. I filed a complaint with the FTC, the BBB, the CA AG's office, Senator Feinstein's office. However, these organizations haven't been able to help me with my issues. I feel that it is important that consumers know the issues regarding this company. Thank you for your time and concern regarding this matter.

I write this letter to express my frustration with Sony Support during the last 3 months, and seek quick resolution to the problem. I have made numerous calls to the support center and so far no resolution has been reached. It is very frustrating for us.

Had a non-working PS3 controller. I called the support service on Aug 3, 2011 and they created a peripheral exchange request (as attached). I shipped the controller with expedited shipping the very next week. So far, I have yet to receive the replacement. We have made numerous calls to the support services with no success. Have spent countless hours which cost far more than the mere price of controller (not to mention the frustration of my son). Each time they asked me to call back again in a week or so! After a few weeks of trying in the beginning, I also asked them to change the controller color from green to black as they told me that black controllers were faster to ship.

Every couple of weeks, I call them and explain the whole situation all over again. Ask them to ship the black controller and I still get the same response that it is back ordered. Almost 3 months have gone by repeating this process!

I purchased a PlayStation Plus Card for a 3 month subscription at a local gamestop. I went home and activated the card which was good for the 90 days plus 60 additional days due to the PlayStation network outage that occurred, only to come home today and find out that by entering the number on the card, I automatically was enrolled for renewal charges of $17.99, without warning nor my consent. Sony refuses to refund the charges and is also threatening me that if I contact my bank, they will ban my account.

In November 26, 2010, I purchased a PlayStation 3 in the store BJ's Wholesale Club. On the same day, I called Sony to purchase the PlayStation protection plan. I talked to the customer services. She asked for all the information that she needed. In order to be able to buy the plan, I gave her all the information and purchased the plan.

Now, on 7-25-11, I sent my PlayStation to be fixed. I waited a whole month and I didn't receive it back. I called Sony and they said that even if I purchased the protection plan, it can't be fixed because I don't have proof of purchase. I called BJ's so they can email me the invoice and show Sony proof of purchase. BJ's sent me the invoice and I called Sony again. They told me that the invoice was not good because it did not have the serial number of the product. Even though it showed the product, store logo, and the day of purchased, they said that it was not good.

They told me that they will refund the money back (something I never asked them to do). They also told me that they will fix the PS3 for free this time but the consule will have no warranty even if the console is not a year old. I spoke with several supervisors and explained to them my situation but they didn't want to help me. They have not refunded the money like they said, and I have not received my PS3 and it is already a month and a half. All I want is my PS3 cover with the warranty; that's why I purchased the protection plan.

The PlayStation 3 network was down. PlayStation offered a 'welcome back' package once it was back for those who already had an account before the network crashed.

The problem is, I had an account but I don't remember the username/email of that account, therefore, I'm ineligible to receive the 'welcome back' package. Even if I didn't have an account, I purchased my PlayStation 3 on May 2, 2011 due to my old PlayStation being broken, so I still experienced the inconvenience of not being able to go online with my brand new PlayStation 3 like everyone else.

That all being said, I believe I'm still entitled to the 'welcome back' package. No one is willing to help me.

I have a PlayStation 3 80GB model CECHE01. I got this replaced 10/17/09 for video not displaying. Now I've got the same problem with the replacement model CECHE01.

I already had to pay $150 to replace it the first time. I talked with a supervisor named Justin and he told me there was nothing he could do. He offered me a free $50 game to download if I agree to pay $150 to replace this model.

Since this is the same issue I had then, Sony should take the responsibility to replace this one for free since it indeed is a chip problem with the manufacturing of a faulty part. He told me that Sony only has a 5% faulty problem with their products.

I have a Playstation3. It is the 40 gig model. I have had it for almost three years. It is adult owned and well taken care of. I have kept it clear of dust and in an open area so it wouldn't get hot. Two nights ago I turned it on. I put in a game and started to play. Not 10 minutes in the console shut down. I hit the power button only to have it power up and turn right off. From what I have found online it is the YLOD. It means it has overheated. The only thing Sony will do about it is charge me $150-plus to have it fixed.

From what I have found this only lasts at most 6 months then you are back to square one. I would like to know why there hasn't been any kind of lawsuit brought against Sony for this issue? If you Google YLOD for the PS3, there are thousands and thousands of pages of complaints about this. When you contact Sony they give you a runaround and tell you it's out of warranty and that you have to pay to fix it. I would just as soon go buy an Xbox but I have way too much money in games and accessories invested in the PS3 to do that. If I don't get it fixed I am out $450.00 for the PS3 and another $700 in games, Blu-ray movies and accessories. If I buy another one then add the $300-plus for the new PS3. So in all buying a new PS3 with the previous cost I am looking at over $1400.

I had first purchased as Playstation 3 console in the amount of $550 which gave me no problems what so ever. I had never used it as much and couple of months ago when I started to use it again; it had a faulty disk player which is ridiculous because I had not used it for that long. The cost to fix it would be $250 and would not guarantee me a well running product that is to why i purchased a newer playstation 3. After couple months of some slight usage, it breaks down the exact same way the first one did.

I contacted Sony customer service at 858-942-2230 where I spoke to a couple of reps who basically told me that the first playstation could not be fixed because it was a discontinued model and the newer one could only possibly be fixed if I sent them a copy of the receipt. I advised the reps that I did not have the receipt and wanted something done to compensate such bad consoles that I spent $1000. They reiterated information to me explaining nothing else could be done, I advised that I will be contacting the better business bureau and attorney general. The men were being very rude and did not seem like they wanted to help me at all. I have been a loyal consumer of these Sony products and have only got back poor service and product. I am asking for one of the consoles to be replaced and or fixed. There are many competitive companies who will offer to replace a model even if it is outdated. Sony does not need any more bad fame and am expecting something to be done in regards. I have spent over $1000 purchasing such poor product hoping one the latest would be much better!

I've purchased and used Sony products for well over a decade, but after buying the Sony Playstation 3, multiple games and many extras, after one too many breakdowns and glitches, after $160 a pop repair($) and $400.00+ for the system, after seeing (& hearing) all my friends with $600, 80gb systems endure the same unreliability, after noticing that Sony engineers designed the PS3 with a non-repair seal so I can't fix my own property as I could with the PS2, and considering games, system, repair and extras, I now have about a $1000 paperweight. I'm sad. I think this poor and unemployed boy will buy a Microsoft X-Box next time I have a job, that is.

A year and a half ago, I purchased a Sony Playstation 3 computer system. It was clearly advertised as offering a feature called Other OS or the ability to run Linux on the system as well as the native OS. Recently, Sony removed this advertised feature. Along with this removal was a fraudulent change to their TOS, which effectively gave them the "right" to hack into your system and install or delete software at a whim. As the blow email shows, they gave users the option to disagree with these outrageous changes, though it would cost them a functional system.

"We are writing to provide you with notice of changes to the SCEA Terms of Service and User Agreement and Privacy Policy, which will be effective starting April 21, 2010. Please visit (site) to review the new terms and policy. The revised Terms of Service and User Agreement and Privacy Policy apply to PlayStation(R) Network account holders and their Sub-Accounts. The revised Privacy Policy also applies to any visitors to SCEA websites. If you do not agree with the new Terms of Service and User Agreement or Privacy Policy, please contact Customer Service to terminate your PlayStation(R) Network account(s) and do not visit PlayStation(R) Network or our websites. Continued use of your PlayStation(R) Network accounts by you or your associated Sub-Accounts means that you agree to the new Terms of Service and User Agreement and Privacy Policy. Continued use of any SCEA website means you agree to the new Privacy Policy. If you have any questions or wish to terminate your accounts, please contact Customer Service...."

However, they refused to honor the statement above. They ignored my personal attempts to resolve the issue, and they are ignoring the Better Business Bureau's attempts as well. This is not the first time they have attempted extortion and fraud. They deliberately installed rootkits onto their CDs and DVDs in order to monitor and access customers' computer systems.

I now have a known criminal enterprise holding my personal information, including credit card information. They obviously intend to sell this information to the highest bidder; otherwise, they would do what any legitimate company would be willing to do and delete said information.

This is more so of a rant against the Sony PlayStation 3 game system. I smell something fishy about Sony's operations and the way they do business. After paying nearly $500 for a brand-new 80-GB system barely a month ago, who would have known that the machine would stop working? It may have overheated or had a hard drive issue. Who knows? However, if one is paying this kind of money for a video game, then one expects top-notch quality within the system. Not the case here!

Then, when I contacted Sony about the problem, they wanted me to send the unit to them, pay $150, and have a refurbished unit sent to me. This is unacceptable. I did not buy a refurbished unit, so why would I want one sent to me? For that system can break down too and the cycle will repeat all over again? I don't think so! On top of it all, I've read countless consumer complaints on the internet against Sony PlayStation 3 (and prior PlayStation systems) regarding the same system malfunction issues and the same runaround you get from Sony. This is by far no coincidence.

I feel companies like Sony (and Apple for that matter) purposely make electronic units that are designed to break down or stop working after a certain point (a year or less). That way, people can continuously spend money on new units. It's a ripoff to consumers and a shame for businesses to be this way: Taking advantage of consumers and their hard-earned money! If there is any type of class action suit that will be brought against Sony PlayStation, please count me in! It's shady the way they do business!

I bought an 80gb PS3 about a year and a half ago for $600 and about two weeks ago, there was a firmware update (2.76). Ever since, my system won't play any games at all. When the problem first started happening, a message would appear with an error code (80010514). It shows that the system is trying to read the disc but now, nothing happens at all. At first, I thought I did something that might have caused this but after I did some research on the Internet, I found that hundreds of people are having the same exact problems I was having and it's not just a coincidence that it all happened after the same firmware update (2.76).

It is such a big problem that everyone has dubbed it as "PS3 code of death." I called Sony and explained what happened. I even said that I found hundreds of forums that talked about the same problem. There are even forums about this on the Sony official Web site! And after I explained to them, they tell me that they don't know what the problem could be and the only thing I can do is send it in for repair for $150.

I refuse to pay for $150 when they were the reason behind the problem. I spent way too much on the system, games, downloadable content, and game accessories. All in all, I spent way over $1,000 on the PS3 and accessories and I can't get to use it. Right now, it's nothing more than a really expensive paper weight. It's not right for Sony to release these buggy firmwares and not do anything about it. And I am pretty sure they know about the problem; they just refuse to admit to it. And if that wasn't enough, this isn't the first time this has happened. Firmware 2.40 had the same problems as 2.76 in some PS3s.