1. Skip to navigation
  2. Skip to content
  3. Skip to sidebar

Consumer Affairs


Sharp TVs


Consumer Complaints & Reviews

We purchased a 52" Sharp Aquos model # LC-52D642 just under three years ago. On Christmas eve, I turned on the TV. The screen flashed a few times then the set turned off leaving a flashing green power light. I was unable to reach Sharp until the following Monday. When I was basically told "Too bad, it's no longer under warranty," I then sent an email to the company expressing my unhappiness over the situation.

To my surprise, I received an email right back stating the following: "We apologize for this frustrating experience. We would like to dispatch a technician to repair the television at no cost to you. The authorization has been sent over to the repair center. The technician will contact you within 24 hours to confirm the appointment. I have included the service centers information for your records."

Wow! I was thrilled! The technician came over a few days later to repair the TV. It was decided that the TV needed the panel replaced. But Sharp decided that they would not do it and now I'm right back where I started. First of all, from what I've researched, it seems this is an all too common problem with these televisions. I'm sure the person who promised my TV would be repaired was aware that this could be the issue. It seems unfair to me that they can say they'll fix it but then change their minds. All I want is for them to keep their word!

I purchase Sharp 21ak 91 before 7 year but some month above my TV issue start. Problem: TV Tube issue and it won't start. Issue: Your Sharp TV Eng came & takes my TV & he say that some issue in circuit & board. This problem I can face still 4 months but no one can solved this one issue so do the need full. And one Eng came & he also take it 1500rs & now that one Person mob num is switch off so sir please do the need full & contact my mobile number.

The color on the TV has dimmed so low it is hard to see the screen. I called sharp and they had me troubleshoot this myself. I have kidney failure and this was a gift from my parents since I can't go out often, this is my only pleasure I have. Here I am playing TV repairman, and did what they said. (which did not help) This TV is not even a year old. The warranty covers for 1 yr. They are willing to put in a case for me, but also want 36 pictures of the TV screen. OK, I don't have a camera. I'm supposed to buy a camera now? They are not willing to honor their warranty, shame on Sharp!

Our Sharp TV Model #LC-60LE831U kept telling us to update and every time we try to run the update, it fails to do so. When we called the help line at Sharp, they tell us our TV is already updated and the problem is on their end and fixing it won't be completed for 3 days. That's too long for us because we don't have cable and cannot watch Netflix which we still have to pay for. This is not acceptable. Sharp needs to get their poop together. Best Buy Was very friendly and helpful.

I just bought a Sharp Aquos model # lc-46le820un, last October of 2010. Two months after, a fog patch appeared between the protective glass and the screen.

Sharp sent AMT TECH. to see the problem and agreed to replace the TV.

When I asked Vlad of AMT TECH. why this happened, he told me it is due to the fact we smoke. I did not know this TV was for non smokers.

Anyways, they replaced my NEW TV with a refurbished one. Two months later same fog patch appeared on a different area. They agreed to change again. This time Vlad showed up with my 46" TV in the trunk of his Civic wrapped in a blanket. He gave me a sob story that his truck broke down so he had to bring it in his Civic. Since I was desperate for my TV, I agreed to his sad story.

Now that I asked Maria ** that I want a new TV, she told me too bad I signed for it. Even Jack ,the boss, told me that Sharp is not obliged to replace my TV with a new one.

If I knew that I would have bought a refurbished one from the start at a lot less than 2000$, I paid for new one. I am waiting anytime soon for THE FOG to appear again. I believe that CENTRE HI FI in LAVAL sold me a refurbished model for a new one.

I hope someone at Sharp sees this and sends me my NEW replacement TV. I thought this was supposed to be a pleasant experience.

Advice to all consumers: DON'T TRUST ANYBODY; ONCE THEY GET YOUR MONEY, THEY TREAT YOU CRAPPY.

There are no drivers for Microsoft W-7 64-bit. Do not buy Sharp, it sucks.

I have had a Sharp Aquos LC-32A33M with the serial number 805736440 since 26/9/2008. After nearly one year, it has started to make a blink twice a day. From then onward it had exceeded the intervals of the blink until its picture became blank. After that, we took it to the Sharp dealer in Jordan to solve this problem. Within a few days, they called us and they said we have fixed the problem by changing 5 back-lights and cost us 40 JD's but the blink was still on occasionally. This kept on for a period of one month until it went blank again with sound but without picture.

So we took it again to the dealer and they fixed it again with another bill of 20 JD's saying that this time its okay. Then the blank started again all over after one week. We took it back to the dealer for the third time and they fixed it again for free but it worked only for another week with the same old problem. Finally we have decided to use our small bedroom old TV instead of the Sharp LCD.

I bought the Sharp LC-32sb24u TV In April, 2009. Out of nowhere, the power light started blinking, and the TV shut off by itself. I contacted Sharp, and they tried to guide me through resetting the TV, but it wouldn't stay on long enough, to complete the process. Thankfully I purchased an extended warranty through Best Buy, but I honestly do not recommend this TV to anyone. A friend has the same TV, and the same problems, and he is out of luck, and his TV is newer than mine. A real waste of money that should be investigated further, because this is truly a shoddy product. Best Buy tells me that I am covered, but if the TV has to be replaced, I would rather it be with anything except a Sharp. I am afraid that I am out of over $500.00 for a TV, that barely lasted past the company warranty.

Recent purchase. The suggestions by Sharp technical support is to contact local repair center. The costs for the service call in-house is steep and does not include labor or parts which I have been told are in the $200 - $500 range. A bit unfair if the product marketed is known to have a defective design/part(s).

A little over a year after purchasing the TV, it stopped working. It simply stopped turning on. It is a power supply issue apparently common with Sharp TVs. I contacted the company and they blew me off, telling me to contact a local repair shop and pay for the cost of repair out of my own pocket. I purchased the TV from BrandsMart USA. I went in to purchase a Sony to replace the Sony that I have owned for close to 10 years and which was still working fine. The salesman convinced me to buy a Sharp instead. What a mistake. The value of the TV is about $1000. If there is a class action against Sharp, please advise. I will willingly join.

I bought a Sharp LC32SB24U TV in Walmart the past October. Four months later, we had a power surge at home and following, the TV started acting up (shutting off automatically and leaving a green light blinking without no picture or sound at all). I called the Sharp company because the TV was under a manufacturer warranty. They sent a technician twice without any luck of getting it fixed. I still have the TV and did not hear from anybody. I lost a $700 TV and without any help from anybody. I basically had the same problem as the above poster. I would appreciate an email back at least to explain "yes sir, your ** out of luck". I'll feel a little bit better, you know. But if you think this could happen to 1 or 2 people, you can at least replace the TV, which I am not expecting at all or an email would be nice. If it was your TV, how would you feel? What would you do?

I bought a Sharp lc-32sb24u TV in Wal-Mart the past October, four months later we had a power surge at home and a following the TV started acting up; shutting off automatically and leaving a green light blinking without no picture or sound at all. I called the Sharp Company, because the TV was under a manufacturer warranty and they sent a technician twice without any luck of get fix it. I still have the TV and did not hear from anybody. I lost $700 TV and without any help from anybody.

My TV quit working about 1 month after the warranty was done, took it in for repair,and the cost would be $800 to fix it. I payed $1300 for it when I purchased it. I thought this product would last at least a couple of years. I,am very disenchanted with sharp TV,s, and I would not recommend anyone to purchase one, I think they are junk,and a typical Canadian ripoff,by our greedy merchants here in Canada.

I purchased a Sharp TV from Walmart on 08/28/2008, that sold me an extended warranty plan through Lifetime Service Center. I mailed the TV in for a bad speaker and received it back with a broken LCD screen and that they would not honor the warranty. My wife called a few days earlier and they said they had just received it and then 2 days later, we get the not and TV with the bad news.

We contacted Trevor, the manager, and he said they won't fix it. I told them that we sent in the box they provided and that it wasn't broken when we sent it. He didn't care. I believe that they are acting in bad faith to the customer. I sent my attorney and Walmart a letter to see what they have on this company. Hopefully, they will take action. No TV and out $900+. Great warranty.

Model DT-100 bulb out after only reaching 65% cost is over $300 for a new one only had a year or so.

We purchased a LC-46D64U in Nov. 2007 (see receipt attached). On Feb.2009, we found 2 lines (one is 2x11 inches and another one is 1.5x7inches) emerging from the sides of the TV (see picture) which consistently got larger very quickly .We contacted customer support center and started Case No and got the reply below:


We have reviewed your file and would like to offer you a pro-rated exchange.
The prorated exchange pricing to replace your LC46D64U is as follows:
NEW LC46E77UN for $445.00
Reconditioned LC46E77UN for $225.00
Please let me know how you would like to proceed. A credit card will be required for this (please do not send your credit card information via email). The original unit will have to be picked up when the replacement is delivered. This is included in the pricing above.

But as you know, this is an issue of quality not operational. I think $445.00 is not a paltry small amount to pay for a defective quality TV with no guarantee against the same issues arising again based on we already paid $1300.00 on previous one.
We understand that we didnt purchase an extended warranty on this set, but we didnt deem it necessary, who will buy same size TV every 1.5 years.

We can pay the difference for a television, perhaps in a larger size. But to pay $445.00 for a comparable model doesn't sound reasonable. I understand the model will be different for the new TV based on old model was discontinued.

We sent this same request to the customer service center and received a denial.

We cant believe such large company would provide such a bad quality TV and service, and in addition, require a payment to correct it. Sharp is requesting that we pay more for the same size TV.

my husband and i saved for three years to buy us a 46" lcd tv.husband is a totally disabled vietnam veteran.this is the only thing to keep his mind busy.he is 63 and i am 62.we paid cash for it.it is only 7 months old.sharp has had it for 7 weeks now.i would like to get a new replace before my husband dies.

My tv sharp model lc60c46u,still broken from 11/28/2009,sharp sent the technician to my home, he changed many parts,and lost too much time to me,He came 6 times,he never finished it,today still I dont have the tv working good. I paid 1650.00 for the tv,and lost many hours 16 in total.

i have a sharp tv 27 in that have a broken power button,getting the usual running around for the servie recall

Purchased a Sharp 65 HDMI DLP TV. Model #65DR650. When delivered picture quality was terrible. We were told by sharp it was Cablevisions service, nothing was wrong with the TV. Cablevision sent 4 specialists and retested the lines, wires, & connections several times. The problem was with the TV. Within the first eight months told by sharp we needed to replace the Lamp because that was reason TV picture would flash and turn green. Changed lamp. Same problem! Over the course of the next year sharp kept telling us to replace the lamp. We replaced the lamp two more times and the problem was still there now with the addition of a loud pop and humming noise which constantly over powers even the highest volume.

Sharp then told us to have Advanced Solutions Repair man look at the TV and contact them. On 11/14/08 the repair man diagonised the complete engine of the TV and the fly wheel needed to be replaced. Sharp put a block on the TV's serial number and the repair man said the cost for just the part would be $880.00 plus labor and tax. We contacted Sharp and they said there is nothing they can do all warranties are lapsed even though they knew the TV's problem from the beginning and kept telling us it was just the lamp! They said they do not have to stand behind their product which we paid in excess of $2,500.00.

When TV is turned on makes a loud humming noise. After 15 minutes the picture will flash and flicker then turn green or purple while the noise is continously getting louder. TV can be viewed for 15 mins. turned off for 15 mins. and so on. This TV is not advertized as a single use product with a price tag of $2,500+.that must be used then thrown away and purchase another at consumers cost.


Quantcast