We purchased a 52" Sharp Aquos model # LC-52D642 just under three years ago. On Christmas eve, I turned on the TV. The screen flashed a few times then the set turned off leaving a flashing green power light. I was unable to reach Sharp until the following Monday. When I was basically told "Too bad, it's no longer under warranty," I then sent an email to the company expressing my unhappiness over the situation.
To my surprise, I received an email right back stating the following: "We apologize for this frustrating experience. We would like to dispatch a technician to repair the television at no cost to you. The authorization has been sent over to the repair center. The technician will contact you within 24 hours to confirm the appointment. I have included the service centers information for your records."
Wow! I was thrilled! The technician came over a few days later to repair the TV. It was decided that the TV needed the panel replaced. But Sharp decided that they would not do it and now I'm right back where I started. First of all, from what I've researched, it seems this is an all too common problem with these televisions. I'm sure the person who promised my TV would be repaired was aware that this could be the issue. It seems unfair to me that they can say they'll fix it but then change their minds. All I want is for them to keep their word!
