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Daniel of Murrieta CA (08/18/08)
Ref#:3000162010 I bought Samsung 50' plasma TV from Circuit City 6 months ago with 1 year maufacture warranty. after 3 month later TV case making clicking, popping and cracking noise. I had repair service from Samsung's contracted service center twice but they were not able to fix. I called Samsung customer service again and case has been assigned to their case manager but they are not call me back in 3 weeks. Their normal respond time is 48 to 72 hours.
According to Samsung tech support, it is normal to make those noises because when TV gets hot and cold that case gets expansion and contraction. I can't enjoy watching and could not get a sleep beacuse noise gets louder after turn TV off.
Mary of Orland Park IL (07/30/08)
We bought a Samsung TV at Circuit City in July of 2007 Model LN-T5265F for $3,700. The TV worked fine until May of 2008. The picture kept going out. Repair came out under warranty and was not able to fix it. Was told that we would receive a model LN52A550 to replace the existing unit. New model is 2008 and is much better in quality and faster response time. New TV delivered on 7/29. Hooked up TV and digital picture is poored, Foot print is smaller, analog station quality is terrible. Researched the new TV and found out that the TV is not comparible to what we purchased. In fact on low end scale of Samsung models.
Called Samsung back to let them know that we were dissatisfied with the new model and I wanted my old TV back, or the model LN52A650 or cash refund to buy a different TV. Was told by the Executive Customer Relations person Jimmy that there is nothing they can do for us. We approved the delivery of the TV and that is what we get. All he can do is send out a repair man. If repair man says the TV is what it is we are stuck with the lesser model. Personally I believe Samsung frauded us and ripped us off. Can you help? All I want is a product similar to what I purchased as far as quality wise.
Olubayo of Durham NC (07/30/08)
I purchased a plasma tv on-line and since I got it I've not been able to make it work. I contacted Samsung U.S.A, make a series of calls to them, and they refered me to a technician who would not return my calls. I am very disappointed and frustrated in that every time I called them, it the same technician phone number they refer me to. I need help. Please. Samsung U.S.A does not treat their customer well.
I purchased this television after the only one I had packed up. Presently, I do not have a television in my house. My kids need a tv in the house. I put this on a credit card, and don't want to throw a borrowed money in the wind.
Nora of Eagle River AK (07/25/08)
I purchased a 50 inch television from Fred Meyers with a 50 dollar warranty. Ever since I bought it I had a problem with the television. I have lines that go vertically across the television that later disappear. However, I always thought it was the cable. When I notice that it was the television I contacted Samsung. I still have a warranty on the television and Samsung is responsible to repair the television or refund my money. I contacted them several times and several people that work in the executive office have ignored me and told me that they will call me back. No one has called me back and it has been a month already. I paid over a thousand dollars for a deffected television.
Frank of Brooklyn Park MN (07/21/08)
I bought a Samsung 56 DLP TV set on 11/21/07 from Best Buy. I made the initial call to Samsung on 6/7/08 when my tv suddenly started to turn itself on/off and nothing would appear on the screen. Samsung sent out a technician from InHome Tech Solutions to troubleshoot. They have now come out to my house on 5 separate occassions and have replaced every single component inside of my BRAND NEW television except for the color wheel, which has nothing to do with the issue I'm experiencing.
I have made several calls and have gotten absolutely nowhere, except for a different story/explanation with every call. I have been transferred to their ECR department in which I was told that they had NO record of any component being replaced in my TV, eventhough InHome Tech Solutions has received parts from Samsung over the course of the past 2 months upon their technicians instructions.
Samsung's technicians are now trying to replace parts that have already been replaced, basically refusing to replace a TV set that is clearly defective. I have spoken to InHome Tech solutions over the course of this issue and they have made repeated attempts at letting Samsung know that they feel the set should be replaced, but Samsung representatives (Michelle, Karen G., Lawrence, Bob, Clay, Derek, Brittney, Nathan) and each claim that its InHome Tech Solutions that are deeming this repairable eventhough they have now submitted two SAW forms to request for a replacement. Samsung refuses to get on a 3-way conference call, with me and InHome Tech Solutions to validate these claims.
I have now taken off 5 days of work and have spent countless hours on the telephone trying to rectify this situation. Samsung's lack of concern and effort is starting to consume my entire life, as I have to spend time dealing with them at work and at home during my free time.
Lucy of Bronx NY (07/15/08)
Purchased Samsung Blue-Ray BD-P 1400 S/N 01DQ6VCQ207770V April 8, 2008 along with a Samsung LN46A650 LCD TV. The Blue-Ray broke June 12, 2008. After being on the phone with their technical dept. I was told to send the unit back to them. I returned the unit and told them I wanted a replacement not a repair. CVE CVE Inc. Samsungs repair dept. sent me back the repaired blue-ray without a slip or acknowledgement as to what was wrong with the blue-ray. On June 30, 2008 I again sent back the repaired blue-ray because again it would not work. I have still not received my replacement blue-ray.
We are both senior citizens and made this purchase as entertainment in our retirement. The entire situation has cased us nothing but grief and misery. I have spent endless hours on the phone to get this resolved since June 11th. Please I need help. I would really want my money back, because I'm afraid the same thing would happen with a new unit. I'm so tired of dealing with the people at Samsung, because they truly do not care about the consumer or the difficulity they cause. I would appreciate you assistance. Thank you.
Sandy of Abingdon MD (06/13/08)
Contacted Samsung Chat line as our Tv picture on our LCD- LNS4041D went out after one year. Samsung tech line continued to blame our cable line, until I connected our other LCD and continued to explain none of our other TV are having problems. At the end he said my new LCD needs repairs and continued to suggest he send out Samsungs service technicians for a charge. I continued to explain this expensive LCD is only a year old. We paid $1700.00 for this 40 inch. and now it breaks? He says I very sorry but our warranty is only one year, however we do offer an extended warranty you could have purchased. Sure $500.00 for an extended warranty! Why after one year a products fails.
This is very disturbing to contact a company that is suppose to produce quality products and they only last a year.
Allan of Farley IA (05/11/08)
We bought a Samsung TV in 2006 with an extended 36 month in house warranty. We bought the TV at Rex in Dubuque, Iowa. It closed. The TV needed repair in Nov. 2007. We contacted Rex in Clinton Iowa. Rex contacted A1 TV repair in Maquoketa to service the TV. They made 3 service calls between Nov and March 2008 and still were unable to fix the TV.
We contacted A1 weekly and were promised return calls but were not give response as to why the TV was not being fixed. We also talked to the head office of REX in Cinncinnati In May 2008 Rex called and decided to get us a new TV. They would not bring the TV to us and take the TV that did not work. We had to travel 160 miles roundtrip to get the TV. When we went to get the TV they offered us a TV that was worth $1121. The TV we had purchased was $1710. We were very dissatisfied with the lack of service.
We got a tv that cost less than the one previously bought. The TV we originally got was a 46 TV that fit in our entertainment center. We now have a 42 TV. They would not come and get the TV resulting in traveling 160 miles roundtrip. The price of gas for our Diesel engine Ford truck is $4.16 a gallon. It took time away from work to do this. Being the process was from Nov-May it was very stressful.
Ben of Montain View CA (05/08/08)
I bought a 42 (720p) Samsung TV in 2004, then in 2006 I bought a 56 (1080P), both rear projection. The 42 went dead on me 2 months ago, the 56 keeps shutting itself off, even though plugged into a power conditioner unit. And when I called Samsung to ask for help on these huge costs of repair, all they could say is, well warranty is over.
Net, it has cost me $95 for each TV to have a so-called Samsung repair shop to come out to diagnose, then they want $295 flat fee for each TV, to replace power supply on 42 ($120 parts) and replace the main PCB module on 56 ($550 parts), only after 2200 hours of use of the 56 TV!
Robert of Prescott AZ (03/22/08)
We purchased a 42-inch plazma TV on November 14, 2006. On December13, 2007 the picture disappeared. The front panel, through no fault of ours, had cracked while we were watching it. Several TV repair people have looked at it and agreed that there was no customer abuse.
Since I registered the TV on line, the Samsung warranty was extended 3 months, through Feb 2008. Thus, the television was under warranty when it went bad.
Upon calling Samsung, they wanted a technition to look at the TV. TV worx in Prescott determined that the front panel had cracked and that it needed to be replaced. Samsung technition told the repair man that Samsung warranty does not cover that part. The local repairman said it would cost over $1000 to repair the tv which cost $1700 new, and would now cost $1200 to replace with a new one.
I wrote Samsung customer service on line from the samsung site after the New Year and heard nothing. I then sent a letter to the CEO of North America, Mr. Dong-Jin Ho on January 10th, and have not heard from him. On 3/6/08, I again went to the Samsung customer service site and sent another note and attached my letter to Mr. Ho. I have not heard from Samsung.
We have been without our TV since December 13th, and I haven't even paid off the balance yet. Samsung has not responded at all, and Sears, the retailer where the TV was purchased is not willing to do much. Sears has offered $100 off of the repair ($2100.00) or $100 off a new TV. I cannot believe Samsung won't fix my TV or replace it since it was under warranty.
Frank of Flagler Beach FL (02/20/08)
POST Date 02-20-2008
Purchase 61 Dlp Samsung TV in August 2007 from bestbuy.com paid for extended warranty. After a month TV corners of screen display began to Smile called BBuy, made claim in November. TV has been in Shop since December 2007, repair shop replaced screens twice, rated as unrepairable. 20 plus phone calls and some calls lasting over 2 hours each to Best Buy.com and Samsung. I am frustrated to say the least, passed from one deparment to the next over a three week period. BBY said they were going to replace it before Super Bowl, did not happen. No follow up calls from BBY. Told that it was a Samsung problem on 02-05-2008. Samsung would not athorize a direct exchange with BBY, said I would have to wait until next shipment in late Febraury and then 2 to 3 weeks after that for delivery. In all, if I get a TV in mid March it will be nearly five months of being without the TV I paid for and hundreds of I am sorry Sir, that is the procedeure that we must follow.
The lack of customer service is incredible. This TV has a long history of service complaints of flimsy screen construction and bowing screen.
Michael of Sunrise FL (08/27/07)
On 08/03/07, I bought a Samsung HLT6176S DLP TV from Circuit City. Since that time, I have been through 3 replacement television and 2 service calls. I am a police officer along with my wife and we both cannot believe how we have been treated by Samsungs ECR Department. I have taken off from work for 3 separate deliveries and my wife took off for 2 service calls. This HLT model has a widespread problem that is also all over the internet. It has geometry/bowing issues with the picture. There is actually a service bulletin just to correct this problem as I was shown by the Samsung Tech who said he has been working on these TVs since they came out. The technician from Lakes Electronics had the bulletin in his hand throughout the visit when he tried to repair the TV. He said this is the service repair bulletin because this has been a problem on this model. I read it and it had my model number on it and it explained in technical terms how to fix the geometry on the TV. He said he went to four houses that day and couldn't fix them. He advised me to just bring it back to Circuit City, which I think is unacceptable even though I am still within my 30 days. Although, he said I didn't tell you that. Now, we have been fighting with Samsung. We told them we want to be upgraded to the model that does not have this problem. You have no idea what they have been putting us through. Also, I spoke to several people on AVSforum.com who are having the same problem and have no idea what to do. This is what the Samsung technician wrote on the repair invoice and I quote Unable to resolve geometry issue on this TV with Samsung service bulletin adjustments. Just so you know Circuit City management has been on our side with this issue and replaced the TV 3 times and it exhibited the same problem every time.
Jose of Jersey City NJ (08/25/07)
I bought a Samsung LCD for $1199.99 from Best Buy in March 25, 07. The salesperson insisted that we should buy the extended warranty and we did for 4 years for $149.99. We tought we made a good purchased when we got home I install the TV and it wobbled at the moment i tought it was normal. The TV has been in the same spot since we bougth it. Today 8/25/07 I lift the TV to moved to another place and to my surprise the TV was in my hand the stand just came off (it came apart from the part that comes pre assembled). I put down the TV and look inside the stand and the part that is supposed to be attach to the TV broke into pieces. I tought this should be no problem since I have my extended warranty and the manufactured warranty I called best buy and they said they do not cover the damaged we need to contact the manufactured we called Samsung cutomers service and their rep Leslie told us that we are not cover because that is physical damage meaning somebody push or lean on the TV and is our responsability to replace the part which cost another 87 plus dollars.. At this point I'm really upset trying to explain to him that nobody in the house could reach the TV our kids are little and the TV is on a wall stand around 4ft above the floor. He still insist that it was our fault and there is nothing they can do about it
They did not cover the damage and we just have to spend another 110.05 on the stand plus shipping.
Sandy of San Ysidro CA (07/27/07)
I purchased an LCD television for the amount of $1500 dollars. My child threw a toy lightly at the television and the screen cracked. I am very upset at how fragile these televisions are. I have tried to fix this tv and have basically been told by samsung that it would cost me more to fix this tv than to by another one. I don't understand how something so expensive can be so cheaply made. I have purchased tv's before for $300 that I could have beaten repeatedly with a stick and they would still have worked. I think the company needs to take responsiblity for not making these tv's durable. I know this is happening to a number of people nationwide. And no one seems to hold the company responsible for selling cheap unfixable merchandise at an amazingly high price.
I am out $1500
Robert of San Francisco CA (06/01/07)
I bought a Samsung 19 inch HDTV in 12/06. At the end of March the TV had an electronic failure, no longer responding to the buttons on the TV nor the remote. Per the Warranty, the TV was sent back to New Jersey for repair. A shipping label was sent to me, but no box. The time for ground shipping for over a week. The repair took another 2 weeks and then return shipping yet another week. Three weeks later the TV stopped working again. Despite speaking with supervisor level people and a West Coast representative, the same process has again started. A shipping label will take 3-5 days (by email!!) and the probably month of shipping and repair. I asked, what if it broke the day after return and they said the process would be no different.
This is clearly not appropriate with the prolonged time, lack of response asking for quicker shipping etc. I have dealt with many companies and this has been the worst experience. Who knows how it will not turn out.
The anger of dealing with this.
Brian of Pooler GA (05/12/07)
This complaint is in regards to a 56 DLP tv purchased in February of 2006. While the Tv was still in warranty (December 2006), i discovered the TV is not capable of accepting a 1920x1080p signal. The TV was advertised as a 1080p set. Their technical support team said that the set does not accept a 1080p signal, and so i asked how can the TV display anything better then 1920x1080i (interlaced). They stated the progressive scanning is done by the TV internally. This is not satisfactory to me. They also said that per their specifications, the set does not accept and 1920x1080p signal. i could not find listed anywhere in their specifications. This TV is sold under false pretenses and their specifications do not clearly state that the TV does not accept a 1080p signal (i.e. Bluray, Playstation 3). The highest quality display that can be achieved by pressing the info button on the TV remote is 1920x1080i, which is less quality than 1920x1080p, a capability i thought i purchased.
I purchased the TV with the anticipation of purchasing a Bluray player (Playstation 3) to watch movies in full 1920x1080p High Definition and can now only watch in 1920x1080i, which is significantly lower in quality. The TV model is HLR5668WX. The TV was sold under false pretenses and i only wish for the TV to be traded with one capable of what i wanted in the first place. The Economic damage is approximately $2300 for the TV.
R.m.ward of Berthoud CO (08/04/08)
On January 16, 2003, my husband and I purchased a 60-inch Zenith LCD HDTV Monitor Projection TV 16:9 with stand and the Philips Priority Service Plan. The total with tax came to $5,411.95. Prior to this purchase, we owned a 60-inch RCA, with no complaints as to its quality and the company's service record. We went with the Zenith because, in comparing the brands in the showroom, the Zenith had a slightly slimmer design and modestly sharper picture. We thought the Zenith name and added expense would also mean quality, but we were mistaken.
In February 2003, three weeks after the purchase, the merchant exchanged the TV due to the two large oil spots on the inside of the screen that bled through its center. In May 2003, the new TV went out completely. It was in the repair shop over a month. When they finally brought it back, the TV screen was crooked. We compained to the repair company. They said it was a defective part, which Zenith promptly replaced.
Meanwhile, in August 2003, while the repairman switched out the part in our home, the TV stopped working again. They took the TV back to the shop where it sat waiting for a new part for over two months, almost as long as we had the opportunity to enjoy it. When it finally came back to us, the screen was still offset, at which time Zenith replaced the TV again. In less than one year, a large blue lava light display started appearing on the screen, signaling that the light engine was about to fail. Two subsequent light engines also went out less than 12-months after replacement. Thank goodness, so we thought, that the Philips Priority Plan was still in effect.
In June 2007, after replacing the lamp and yet another light engine, familiar blue streaks started forming again. It sat three months in the repairshop, before we were told that the manufacturer no longer made a light engine to support this TV. Lucky us, Philips was able to find one! What they didn't tell us was that it, too, would prove to be defective. A few days after the repair company returned this bitter lemon to our home, no suprise, oil spots and blue blue lava-like streaks appeared on the screen.
I am not sure what price can be put on the lost time, emotional distress, lack of enjoyment, and overall disappointment we experienced with this particular TV and brand. We asked on at least three separate occasions for a full or partial refund, but received no response from either Zenith or the consumer advocate for the Philips Priority Plan.
Steve of Centennial CO (08/03/08)
I bought this tv in August '06 and have had the famous dead screen syndrome TWICE! The first time the TV was only 2 days from the expiration of the 1 yr manufacturer warranty. The service tech replaced every board in the set. Almost one year later to the day, the same thing happened. fortunately I purchased a very expensive 2 year extension ($450) warranty after the first go round.
This is a ridiculous repair to have to make and such an expensive consumer item. According to the tech who handed me an itemized list of the value the components he replaced, the total cost including labor was $1750, which exceeds the value of the tv when it was new!
no physical damage. Obviously this product will cost more to own than it's purchase value.
Xavier of Key Biscayne FL (06/20/08)
Zenith 50 plasma. Screen exploded impairing view
Kiki of Chesterfield MO (06/09/08)
I have one of the famous Popping Zenith plasma 50 HDTVs. I had it repaired for $800.00 and now it has happened again. I called to ask why they are not having a recall on what is obviously a defective TV with a defective part. Especially since the new part blew up also. I fear if I fix it for another $800.00, I will just have to have it repaired for a 3rd time. This is becoming the most expensive TV in history. I think we should bring up a class action suit. I considered having it fixed and then selling it but in all good faith I can't do it. It is just very expensive garbage right now.
Peggy of Bowie MD (03/03/08)
I purchased a Zenith 50'Plasma TV on November 22, 2007, from Circuit City in Annapolis, MD. I also purchased a 36-month extended warranty with this product. On March 2, 2008, I heard a loud popping noise; and to my surprise, my T.V. screen had gone black (blank). You could still hear the voices, but there was no picture. After calling my extended warranty, I was notified that I had a one-time replacement bulb (lamp) coverage and was also advised that when I purchased this item Zenith gives an automatic one-year warranty. So instead of wasting my warranty on my service plan for fear of this happening again, I called Zenith, and a repair man is coming out to service the problem.
Nevertheless, after careful research on the internet, I have found that this is a very common problem on this particular model and maybe even others. I am fuming, since this TV is only three months old, and I am already having to have the lamp or picture bulb replaced. This should be a documented recall, and the problem should be fixed immediately.
This was an expensive T.V. retails for about $1800-$2300, and based on research and reports is a costly common problem in Zenith Plasma TV. I am concerned that this will not be the only time I will have to fix this problem, and I may only have a shelf life of about two years.
Brady of Ottumwa IA (02/13/08)
My 52 inch TV now has blue and yellow spot through it. It is useless and I will be out another $3000.00 to buy another TV.
Dan of Albion ME (01/08/08)
I purchased a model R45W46 large screen HD TV in '05. Manufacture date of TV is Feb. '05. About 4 weeks ago the tv shut itself off for no reason. I sent it to an authorized Zenith repair shop and was told today that it needs a new tube. The repair man said that he's already had to replace another tube for a TV of this same model # recently. This is not covered under warranty. This TV is not even 3 years old and the cost of a new tube for a TV of this size is cost prohibitive. My 25 year old 42 Sony still ran like new when I gave it away because I was Upgrading to this piece of junk.
I'm going to have to buy a new TV even though I just bought one about 2 and a half years ago!
Bernie of Harrison OH (01/01/08)
I bought my 46 Zeinth LCD in March of 2004. It has the same yellow spot in the middle of the screen. After reading what other people have been through I feel that it would be an effort in frustration to try to get Zeinth to do anything about repairing my TV. The cost of a new TV is almost as much as a repair bill. I feel that a TV should last longer than 3 and a half years.
Shows that my wife and I like to watch are not as enjoyable as they use to be because they are hard to watch with the spot in the middle of the screen.
Dora of Saginaw MI (11/26/07)
I purchased a 50 LCD Projection HDTV in August of 2005 at Best Buy for $1,999.00. The TV has a yellow spot on the screen. I paid $100 to have it looked at and it will cost over $900 to have it fixed. This TV should have lasted a lot longer than this. I am a stay-at-home wife adn need my TV. I will be writing the CEO about this.
Catherine of Warren MI (11/18/07)
I purchased a LG 42 TV and have had nothing but problems. The digital board continues to malfunction. I have had it repaired several times, but the part for the digital board #6871QCH038A cannot be obtained. I had the TV waiting to be repaired at a TV repair shop and they cannot find the part. This TV is only 3 years old. I will never purchase anything from Zenith again.
Sevaan of Irvine CA (10/21/07)
I bought a 52-inch screen Zenith TV in 2004, and it has developed a massive yellow spot in the middle of the screen.
The result is a TV that is not good to watch which cost nearly $2000.
Jacqueline of Roseville CA (03/26/07)
I purchased a 52 Zenith LCD TV in August 2005 and it has developed a large yellow spot covering most of the center of the screen. In the two hours I have been looking for information online and trying to get help from Zenith (they didn't help b/c the product is past the 1 year warranty) I have found HUNDREDS of others with the same problem on large Zenith TV's.
Wade of Reno NV (02/02/07)
Listed below is a copy of an e-mail sent to a Paul Taylor, Customer Service Manager with Zenith Electronics. The attempt at a registered letter was returned. Date: Thu, 4 May 2006 22:12:35 -0700 (PDT) From: Wade Perry
Eileen of Elkton MD (10/25/06)
I purchased my new 50 plasma TV from Circuit City March 22, 2006. I had it installed on the wall and it had horizontal lines running thru the screen. Going back to Circuit City they told me to try that the cables I was using were probably bad and I should try monster cable. Keep in mind the first cable was 50' and not cheap, so I purchased monster cable at around $170 and still had the same problem.
I called Zenith, the 800 number in the owners manual and was told that it probably was an electrical interference. Even the owner's manual says Horizontal/vertical bars -check for local interference such as an electrical appliance or power tool. I was also told I needed an electricity scrubber, so $100+ more I bought it. Still have lines on my TV.
Back to Circuit City, they told me to get a tech to my house and that would be only $150. I paid the $150 and was scheduled for the service. Service man can to the house and said my TV was bad and would not charge me if he did not look at anything. I was desperate to make sure nothing was wrong with the connections so I said go look, everything looked fine. All these trips back to the store took some time and time lapsed.
I went to the store manager and told him my TV was bad and he said because I did not buy the Circuit City warranty I would have to take this up with Zenith/LG Electronics since three months have passed. I call Zenith and they gave me the phone number to call a TV repair shop that they recommend. B & K Electronics It is now sometime in July.
August 1, 2006 B&K come pick up the TV. I was told I would hear something in 7 days. I called and no one got back to me. August 31st I receive a letter from LG Electronics saying they will swap out the TV they need more info. I fax and email Tasha in the CIC administration department the needed info and asked her to please email me that she received it. On September 15, 2006 I hear nothing from LG and so I call again and this time I talk to another woman, Linda and she has no receipt of the paper work and requests that I fax it again and I am told to wait another 7-10 days. I wait on the line until she received my fax and it is confirmed she did. September 27th I receive a letter from LG that states they authorize a swap out.
The retailer can replace with the same or comparable model. I went to Circuit City and they did not have my model in stock and said they would give me credit for $1,899 the sale price of the TV. WHAT ARE THEY CRAZY. ... They want to replace my TV with the same one that is now $1,000 cheaper than when I bought mine. So my neighbor bought the same one for $1,900 and is watching his and I paid 2,800 and do not have a TV. What about the consumer?
Alfred of Yorktown VA (10/23/06)
On 25 December 2005, I purchased an LG 50 Plasma Television from the Army & Air Force Exchange Service (AAFES), the retail store in military installations. Fist week in September it developed a black line across the center of the screen. I found the ONLY FONE NUMBER in the owners manual for LG Electronics Costumer Service Center (1-800-243-0000) and I was instructed to contact their local service center to schedule the them picking-up the TV for the repair.
8 September 2006 - LG's local repair facility, Color & Sound, picked-up the TV for repair. 27 September - LG's Customer Service Supervisor, Mr. Brian, informed me that according to their policy if the TV weren't repaired in 30 days they would replace it.
10 October - LG's Customer Service, Ms. Stacy, instruct me to fax them a copy of the TV's sales receipt to initiate procedures to replace the TV.
12 October - Contacted LG.s Customer Service Ms. Stacy, who told me that they had received, all required documentation and my case file had been forwarded to the Exchange Department for processing and I should be hearing from them within 10 days with instructions for the exchange. That same day I received the below email from LG's Customer Service, Mr. Neil, also informing me that my case file had been sent to their Exchange Department for replacement processing and I should getting replacement instructions soon.
16 October - Called LG's Customer Service and was transferred to LG's Commercial Department were Ms. Phyllis and her supervisor, Mr. Jason told that because I had purchased the TV from AAFES my case had been transferred to them and they had different policies than their Consumer Customer Service and according to their policy my TV would not be replaced. I would have to wait for as long as it would take for the TV to be repaired. I have requested from Mr. Jason and Ms. Phyllis, on numerous occasions, to speak with their supervisor or someone in a higher position and they have refused to, and the only telephone number I can find for LG Electronics is the one in the owner's manual.
I do not think this is right that because we buy an item from AAFES we should get inferior service than if we get the item from a civilian store, especially since they are priced about the same at both markets, with AAFES we just save us on taxes. I feel that military deserves better then this disservice and AAFES customers should not be treated like second-class citizens.
Gary of Hercules CA (04/06/05)
I have a recalled 56 Zenith Big Screen TV. I have been in email contact with the Zenith Recall representative Bill H since 10/2004. He has sent TV technicians from Precision TV in Pleasnt Hill, CA to diagnose the TV twice. He also said he would pay for the parts needed but not the labor. The TV did exactly what the recall was issued for; it began to smoke then quit working. The last visit from the TV technicians was over two months ago. At that time, Pete from Precision TV said he would order the needed parts and return to install them.
A week ago Monday on March 28,2005, I emailed Bill H again to inform him the repair still had not been completed. Mr. Hoebbel returned my email telling me he was no longer the day to day operational person for recalled TV's and referred my case to Nsimba V who hasn't yet conveyed anything to me not even a correspondence.
Tommy of Hope AR (07/03/03)
I bought a zenith console tv 4/19/1999 for 707.60. The picture tube has went out on it and the repair man said that it is a common thing with the zenith model. I can't find an e-mail address for zenith to talk with them and a telephone number I have is only automated. Its going to cost around 350.00 to replace the tube. This should not be happening on a 3 year old tv. My wife's grandmother has had 2 picture tubes replaced in her zenith. They don't last long enough to through the tv away. The repair man said that they aren't making quaility tubes.
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