Complain about a product or service

Samsung TV

Richard of Fairborn, OH February 9, 2010

Familiar complaint: I bought my Samsung TV LNT4671FX/XAA 2 years ago costing over $2K -- Now it's slow to power on, it usually sits and clicks for about 10-30 seconds. Sometimes I just toggle power to get it on. Sometimes also the pink dots appear, they're spread all over the picture. Powering off, then on, rids the dots.

Daut of Staten Island, NY February 9, 2010

I bought my Samsung 46' HDTV in July 2008. Now 2 years after my TV clicks for about 15 minutes before it turns back on and everyday it take longer to turn on. once my picture was completely distorted and blue. I will never buy from Samsung again.

Ian of Los Angeles, CA February 8, 2010

I bought my samsung TV a little over 2 years ago -- Now instead of powering on, it sits and clicks and flashes. Eventually, it does work -- its getting worse though.

I called Samsung a couple of days ago -- they claim to have no knowledge of any power related problems that are affecting a broad swath of their customers. Referred me to a local dealer who MIGHT be able to fix the problem for $400. Samsung needs to own up and fix this for all of us! Can't turn off the TV or it won't turn on again. Samsung repair claims problem will cost $400 to repair.

Andy of Overland Park, KS February 8, 2010

i bought a Samsung LCD TV 1.5 years ago, and it wont turn on...on Super Bowl Sunday. Same problem as everyone else listed here.

Gene of Choctaw , OK February 8, 2010

I've experienced the will not turn on (clicking) problem and four large shadows on my 46"" Samsung TV. Model # LN-T4661F. Problems begin approx 1 year ago..calls to Samsung were met with "we have not encountered this (problem) before"...chats with repair techs on the Samsung web site were also met with claims of ignorance. Other consumers experiencing these problems are blogging a web site operated by Product Reviews. Hideous behavior by a company that takes our money but will not even acknowledge an apparent wide spread problem with their product.

Gail of Lillington, NC February 8, 2010

We purchased a Samsung 47"LCD TV in May 2008. Television will not turn on. Had a television repairman look at it and found out that the power supply is bad. After viewing the complaints on this website, realize we are in the same "boat" as everyone else except our TV is now out of warranty. Now, i am paying for a television that will not work and sounds like I probably don't need to repair either.

Larry of Indianapolis, IN February 7, 2010

I have a total of 3 Samsung products, 2 HDTV's and 1 LCD computer display with faulty radial capacitors. I fix electronics and was able to repair all 3 for less than $10, however if I did not have the skill set, it may have cost me up to $1000.00 to repair. Samsung refuses to take responsibility for placing obsolete parts in their products.

John of Cynthiana, KY February 7, 2010

I purchased a 48 inch Samsung LCD tv around a year and a half ago for a little over $2300. I'm having the same problem that everyone else is having with the tv taking like 15 min's to turn on after it goes through its clicking ritual. Not happy with Samsung at all especially after reading all the complaints of the exact same thing by others. Where is the recall? Its obviously a capacitor problem and a design issue. Samsung should be made to stand behind their products since they won't do it on their own. Take a page from Toyota and own up to your mistakes and fix the problem!!! I'll never buy anything from that piece of crap comapany again. I'll do everything in my power to get the word out to not buy Samsung since they make junk and won't stand behind their products.

Santo of East Rockaway, NY February 7, 2010

Our Samsung 32" LCD HDTV was able to be perfectly color-calibrated in May 2009 and had a great image -- for a mere 2 weeks! After that, the color processor and display circuits started going haywire. Color is awful, can't be adjusted, and not even black-and-white can be be made to look normal.

7 calls to Samsung warranty service and 3 service shops later, the tv has never been touched. Service techs just pick it up, keep it a while, send it back unrepaired. Techs never even give a report on any parts they might have replaced, and the set shows no sign that anyone did more than turn it on and off again. TV image looks exactly the same. Samsung reps are clueless, they don't even have a way to describe the problem.

After searching the 'net, I found many posts with similar color issues. Last call was Jan. 2010, Samsung referred it to the same do-nothing shop for the 3rd time, and haven't heard from them for 2 weeks. We even had one service tech return the set unrepaired and warned to stay away from Samsung products as "bad goods with nothing but problems".

$700 down the drain, along with $$$ for professional calibration and more $$$ for custom mount for our wall unit, all now useless. Using a 19-year-old 20" Hitachi CRT to watch our movies now. This LCD is defective Samsung HDTV #2. Will never buy Samsung nor any tv using Samsung parts or display panels (including Toshiba and others who use Samsung parts).

DESTINY of SUN VALLEY, CA February 6, 2010

Model#LN-T4671F Samsung 42" flat screen tv is terrible and i paid a few thousand for it, it is a little over one year old and it clicks to turn on and everytime it turns it takes longer and longer each time, now ive been keeping the tv on 24-7 so i will not have to wait ten minutes for it to turn on. They should fix/ recall this! I will never buy a Samsung again. I will spend the extra money and get a sony!

Gloria of Spring Hill, FL February 6, 2010

What happened is the same as nearly everyone else. Bought 46" Samsung LCD in 2007, going on the third or fourth time screen blacks out. Power source replaced and 2 weeks later, same thing happens. What makes it even worse, is that Sears does not respond with a tech. until over one week later, and then you have to wait another week for parts, but at least I bought the extended warranty, which expires in Aug. 2010, this cost over $500. Still, I paid $2,200.00 for this tv only 2 1/2 yrs ago, and obviously, it happens over and over with most of their sets. There should be a law against this. I will never buy Samsung anything again, and for Sears to back them up and have such horrible customer service...forget it. Consumers beware...always check the internet before purchasing any pricey product, unless of course you can afford to throw away money.

Jane of Mission, BC February 6, 2010

We purchased a 42" Samsung tv model LNT 403 HX/XAC two years ago. Just after a year the screen started to go black, it stopped for awhile and has now started to go black again. You still get the sound but no picture, it only stays on for a minute or two before going black again. We called Samsung and they are not willing to fix the problem, we paid almost 2K for this TV. Please do not buy any Samsung products they get rich off of hard working people and do not back their products even when it is a known common problem.

Belinda of Clarksburg, MO February 5, 2010

I bought a Samsung LCD HD tv in Feb of 2009. Model#LN-T4671F and had warranty work done on it 7 months after i bought it. Now after the warranty ran out the same problem occured again. When you turn it off and turn it back on it the morning, it "clicks and clicks and clicks" to the point now it has been "clicking" for 3 days straight and will not come on! I paid a couple of grand for this tv and it has only lasted this long? I also have a Samsung BluRay player, suprise it's in the shop also!!! Just wonder when my Samsung surround sound system is gonna have to go in the shop!!!! I'm going to replace all of my systems with Sony. At least they stand behind their equiptment!!!!

jaimie of san Francisco, CA February 5, 2010

Bought 52" LCD TV 1.5 years ago. When power button is pressed, unit will not power on. Blue ambient light under screen glows and red LED light flickers in the bottom right corner of case while a clicking sound occurs. Picture will not come on.

SURYA of KOLKATA, India February 4, 2010

We bought SAMSUNG LCD TV SM-LA37A550 37 LCD TELEVISION on 11-07-2009 and within a month only there was a problem in it. The entire screen use to get blackout and when we complaine to the service centre they send some one for repair, but he could not do so. We told them to replace the Television but they assured us that everything needful would be done properly and the Television will not have any problem in future provided it is taken back to service centre. He told us that the problem was grave so the set needs to be taken to service centre. We allowed and got back the same set after few days.

but again the same problem of BLACK OUT of screen happened. Again the service guy came and replaced sone parts but still the problem reoccured. Now the service centre is saying that we have to pay RS 20000/- approx for that same old problem which was there in the television from the day 1. Sir how do we spend such a huge amount within a year when it was quite obvious that the set was defective.please arrange to get the set repaired or replaced without any charges AS WE HAVE IMMENSE faith on brand SAMSUNG thats why we opted for it.

Temilyn of Taylors, SC February 4, 2010

Samsung Flatscreen TV we bought it a year ago and now it won't even turn on. We have to pull out our 20 year old tv from a bedroom. It's a shame that tv's cost more now and work less.

Gail of scottsdale, AZ February 3, 2010

Approximately a two yr. old TV.Was fine,until 2 days ago. Red power button clicking on and off- no picture or sound.Only way to shut it down was to unplug it. Paid repairman to pick it up and diagnosis it- depending on costs, repair it. But, after reading this blog, doesn't look good. Shame on Samsung!!

Joseph of Tucker, GA February 3, 2010

Bought Samsung LCD about 1 3/4 years ago. When I turn the TV on we hear clicking noise for about 3-5 minutes before the picture will ever come on. Sometimes it takes longer. When the picture does finally come on most of the time it will have white or pinkish dots all over the picture. We then have to turn the tv off the right back on to have the proper picture. It seems to be getting worse as time goes by. We are just waiting for the day when we aren't able to get a picture at all. I won't ever buy another Samsung product again.

Nadine of Barrie , ON February 3, 2010

Purchased a Samsung 42" LCD TV, LNS4041DX/XAA, November of 2007, paid $1,700.00. For the last few month it was taking longer and longer to turn on, my husbankd kept blaming the kids, but in fact just like the hundreds and hundred of consumers, we are having the same problem, the power supply. Went to Future Shop to see abount warrenty, apparently we do not have a warrenty for a Samsung, but a 51" Panasonic, we have never purchased, nor owed a Panasonic TV, yet this is our warrenty. The girl said that we sould call a tech. She had no concern that a TV, just 2 yrs old, paid them 1700.00 and it was a paper weight. It is now 1 week since it is completely useless, it will not turn on at all. Talked to Samsung on Feb 2/10, I made her tell me my problem with my TV, and she new it, the Power Supply.

Why is it they know the problem and they will not take responsibilty. How are they able to sell garbage with no rebuttle, why are they allowed, who protects the consumer. Why is it our responsibilty, a TV should last more than 2 years, its a wonder why they MFG warrenty was reduced from 3 yrs to 1 yr. I read on the internet that a guys TV went at 14 months old, same problem. Why are these products in our Country, do they not have to meet some sort of guidelines from our governments, to protect us, the comsumer, where are our right, where is our protection. Do we not work hard enough, we have 4 children to raise, we can't just on a whim go out a spend XXX's dollars for a repair on something that should have lasted 5-7 yrs, we don't have an extra 1700.00 to spend on a new TV. Where is our justice, they are aware of the problem, yet they keep make the same product and they get away with it.

The lady at Samsung said our TV was an older model, older??? its 2 yrs old. We have a Toshiba Projection TV 50+", for 9, yes 9 years not one problem, no one. I blame myself for not looking on the internet first, before purchashing this TV, but we trust the sales guy at Future Shop when he told us they were one of the best makes and models, was so blind that he didn't care about his customers, just his commission. I will never shop at Future Shop again, what ever happened to honesty, we budgeted to buy a TV, why did he direct us to a piece of crap. Are they not suppose to know there products, why do people constanly have to scam one another. We would have sent more customers to him if he was honest and upfront with us, not now.

Rachael of Aurora, CO February 3, 2010

I purchased a 40" LCD TV from Best Buy in July of 2008. The problems with my TV started about a week ago...the singing sound the TV used to make when powering on and off stopped, then a few days later it kept taking longer and longer to turn on, 2 minutes, then up to 5 minutes, 10 minutes and so on. The red light at the bottom of the front right panel would just blink on and off, then stop and go dark and then start up again...this was also accompanied with a humming and clicking sound. Well now it doesnt power on at all...I paid $1200 dollars for this stupid TV w/o the extened warranty, I would expect that I wouldnt need it a year and a half in...

I called Samsung and got the scripted "I can understand and Im sorry, but...it sounds like there is an internal component problem and will need to be serviced and by the way you will have to pay for it"....WTF are kidding me? So then I talk to the "Samsung Approved Repair Person" and he tells me that the repair will start at $175...what the heck is going on? I am absolutely furious, I paid good money for this TV. As in keeping to my promise to Samsung, word of mouth is golden and I will be shouting it from the roof tops to anyone who will listen "Buyer Beware" DO NOT PURCHASE A SAMSUNG TV, just dont do it!!!

SAMSUNG knows that there are all of these issues with their product and they take no ownership or responsibility, and then because you didnt purchase the extended warranty they just brush you off like, oh you didnt get the extended warranty, theres nothing we can do...you know what, what ever happened to quality and integrity for your product, for your brand, and whats more, customer service? Doesnt SAMSUNG care about customer loyality? Doesnt seem as though they do. I had a Magnavox TV that I bought in 2003, had it until I sold it at my garage sale last summer and it still worked perfectly, I would have been better off keeping it instead of deciding to "Upgrade" to SAMSUNG. SAMSUNG SHAME ON YOU!!!

Barbara of Brooksville, FL February 3, 2010

Purcased my Samsung TV LN40A550 in June 2008. Have same clicking on and off problem as described all over the internet. Saw that it was capacitor problem. Removed board as described on Techreport.com forum but was not about to remove, replace and solder. Called local repair. Brought board to them. They replaced with 25v capacitors instead of 10v. I put back into TV. Works! Cost parts and labor: $99.00. Wasn't about to tackle it myself.

I had called Samsung. Still deny it is a reported problem. And I am out of warranty. What a surprise. Would advise letting TV repair know you know what the problem is.

Rally of Hanoi, Vietnam February 3, 2010

I bought 32" LED TV (Model:VA32B6000VR) dated Jan. 31 here in HAI DUONG VIETNAM and manufactured in SAMSUNG VIETNAM. It was delivered 4hours late from skdl. I used this TV only on 2 nights with a total of 4hours to be exact .and then after a while on the 2nd night, the display suddenly disappear the screen become black, no picture...but with power, the light on the stand blinks. I immediately return this to the store but they refused to change and ask me to bring it directly to repair center. (imagine for 3days alone?)

To make the story short. i was informed that Samsung knows there are unsolved problems with this LED TV and yet they still bring it to the market. Both the Samsung repair center in Hanoi and the office in HCM is not friendly to help. Now i felt i was stub twice, feel confused, stole my rights as consumer. The store want to help with condition to pay more and wait.

Oh my goodness. poor Samsung company. poor Samsung management. poor technical staff, poor production. poor all. I will never, never avail any products of SAMSUNG again! i was insulted! and domoralized, because of a wrong choice of a TV brand (Samsung).

Ashley of Rocky Mount, NC February 3, 2010

Same problem as everyone else. Two years to the day I bought our 40" LCD Samsung we started having problems. Power on and off with the clicking sound for a few minutes. A month later the little pink pixels were dotted all over the screen. At last we get to the colorful vertical pixels all over the screen. NOW, NO TV AT ALL!

Don't waist your time calling Samsung because they will not do anything. I have talked to customer service many times, called the corporate office in New Jersey(they give you a voice mail but guess what, they never call you back). Oh, also chatted on line-HA HA that was a joke.

So this week I have called the TV station in Raliegh NC. I have given them the info to all the many complaints and hope they will do a segment on their "Five On Your Side", waiting to hear. I have written to the BBB in NJ. Told everyone that walks into my business. Oh, also just posted my tv on youtube this week. There needs to be a RECALL on these TV's. Let's get the word out there NOW!

john of tempe, AZ February 3, 2010

I bought a 52" 750 series in late 2008. Now I experience the similar problems with the rest of the people. TV not turning on, just making a clicking noise. -no picture- sometimes the red light flickers, on the main face on the TV. NO MORE SAMSUNG for me.

Deneen of Newark, NJ February 3, 2010

I purchased a 32in TFT-LCD Television w/ extended warranty on Jan.24,2007 M y television will not come on .The light will blink but no picture. Please help

Donna of Castro Valley, CA February 3, 2010

My daughter purchased a 32" tv in September of 2008 . In January 2009 it just wouldn't turn on. Of course it is now out of warranty. What is annoying is that she is a college student who saved her money from her three summer jobs for her college expenses and her tv. How unfair is this? What can we do about this? There seems to be thousands of us with the same problem.

Brian of Palm Springs, CA February 2, 2010

The T.V. has now had the entire screen replaced and the 3 internal cables inside. After the screen replacement today the T.V. is still not in working order. I now have to wait yet again for them to send out a replacement power board and then wait some more for the tech who is 2 hrs away to get back out here and install it.

I have since hired a lemon law attorney I am posting their name and # here in hopes that some of you will find some solution to your own issues with this horrible company. Consumer Legal Services P.C. 1-888-435-1474

They Are located in L.A. Calif., and I hope that some of you will persue your issues. There is no fees or out of pocket until they settle your case. I think that it is time for those of us who have made Samsung a brand to let these guys know that we will not be walked on by corporate america anymore. Good luck to you all and please pass this info along thru other consumer web sites.

Mel of Pendleton, IN February 2, 2010

I purchased a Samsung 52 inch LCD flat screen in November of 2007. Two months after the one year warranty ran out I encountered a distortion on the screen. I contacted the company through e-mail and they stated that since the warranty ran out that there was nothing they could do. I lived with the problem for one yeasr and decided to have it fixed. A local tv repair shop picked up the tv and after looking at it decided that it would be more to fix it than to repair it. I paid $3000 for the tv w/o the extended warranty.

I had a Curtis Mathis tv, last brand made in the USA, for 25 years w/o a service call and then 2 months after the warranty runs out the Samsung tv is junk. the tv repair said that the panel on the tv was bad and cost $1700 to for that part. I read on the internet the problems consumers has had with samsung. Denial of repair, no response, delays and class action lawsuits. Economic damage is me being out $3000 for 1 year and having to buy another tv at such a high price.

Joseph of Grand Haven , MI February 2, 2010

We bought a Samsung LCD 52 inch television in October of 07. The last few months we have been dealing with blue lines down the right side of our screen and now we have millions of purple dots throughout our entire screen. We have had no help from Samsung and our warrenty is expired. Do NOT buy Samsung. The estimated cost of repairs to the front panal exceeds $1300.00 plus labor.

Ruben of San Ysidro, CA February 2, 2010

I have a Samsung 40 inch TV LNT4061F having power cycling problems. I called Samsung and they tell me I have no warranty. They said I have a component problem and that I should contact a local service rep to get it fix or I will be out of luck with my TV. After looking into complaints on the internet, I am amazed at the number of complaints for the same issue. I guess I am really out of luck! I am going to have to look into fixing my TV at God knows how much. If I can't afford it, well I will end up paying to dispose of it. It is irresponsible for Samsung and the retailers that sell its products to push products known to have problems. Someone has to be able to do something about it. Please keep me advised of any news on this problem.

Antonio of Amarillo, TX February 2, 2010

I purchased my 46 inch Samsung LCD (about to hit the 2 year mark) and havent had any problems. I have recommended lots of friends and family to purchase a Samsung claiming they are the best out there. A couple of days ago on January 29th I turned on my tv and noticed pink pixelations. It startled me and I immediately turned off the tv and left it alone for around 5 min. I turned the tv back on had no problems. Watched tv for the evening turned it off and headed to bed. Woke up on Saturday morning to watch tv, turned it on and noticed that it made its little sound to come on clicked and then eventually turned on.

Since then it is taking longer and longer and LONGER for the tv to turn on. We are up to 3 clicks now before the tv eventually kicks which is about 20 seconds. I paid $2800 for this tv and I DEFINITELY expected it to last longer than 2 years. I called tonight to Samsung Feb 1, 2010 and no joke when I explained what was going about the pink pixelations and the tv taking to long to turn on the lady on the other end laughed, then apologized for laughing and just explained that it has been a long day. She said I have to have my tv looked at and since it is WAY out of warranty I would be responsible for the bill. Normally I wouldn't mind but after find out how many other people are having the EXACT problems wouldn't this constitute a recall or something?

In addition I noticed on my repair ticket that under the explanation of whats going it says tv turning off and on which I DID NOT tell her it was doing it on my repair problem. I have noticed from reading issues other people are having this problem Im having will eventually lead up to that. So this tells me that Samsung is aware of the problem and just sticking it to the consumer. HELP!! I was slowly becoming a Samsung faithful customer. I have 2 Samsung LCD tvs, new washer and dryer I just purchased in November, and was about to purchased a new stove, dishwasher, and microwave (intended to buy Samsung). With the service I'm receiving so far I'm extremely turned off and worried now my other products I have purchased will all be crap in about a year.

Marco of Folsom, CA February 1, 2010

Bought a 50" Plasma TV on October 1, 2009. TV shut off on December 14, 2009. Less than 2 months later! It is now February 1st, 2010 and Samsung has yet to get it repaired. One visit by a repair company didn't solve the problem. Second company is waiting for a part. This is ridiculous and will cause me to never purchase a Samsung product again.

Lynn of Rocky River, OH February 1, 2010

Purchased a LCD tv Model No. LN-T4061F approximately two years ago. In recent weeks my screen is covered in pink dots and my tv will not power up, but instead makes a repeated clicking noise. Now, upon powering up a multi-colored band appears instead of a picture. Samsung refused to acknowledge the problem although well reported. Enough!

hannah of charleston, SC February 1, 2010

we bought our 40" samsung lcd tv from best buy nov 25, 2006. it's always made a clicking noise when you push the power button & takes a couple seconds to turn [we NOW realize that probably was not normal]. after 2 years, it started taking about 10 sec to turn on. now, at just 3 years old, it was taking over 30 sec to turn on (for a week it did this), and when on, the sound would go out, the picture would go out & it just was not working right. then last week, it started just making a clicking noise & does nothing!

Steve of Carthage, MS February 1, 2010

Samsung LCD HD TV LN46A550P3F Intermittently picture will not come on with inital power up. Also thin blue line has developed on right hand side from top to bottom about 2 inches from outside edge. I have the TV is only a year and a half!

Joey of Peoria, AZ February 1, 2010

I bought a Samsung Flat Screen Model LNT4661FX 2 years ago. I called Samsung with problems of "smudges on about 1/2 of the lcd panel and large squares that appear for about 15 minutes or until the unit warms up. I am used to CRT's lasting upwards of 10 years or more. 2 years is not a good track record. Samsun could only give me a repair service. When I talked to the service center they told me by the sound of the problem I was looking at over $1000. That is almost the cost of the unit....No more Samsung for me. Circuit City wanted over $500 for the extended warranty which was for one more year. I would have been past that year now. Let me know if there is a class action suit.

Eudena of Sevierville, TN February 1, 2010

Bought 32 in. Samsung HD 1080p Tv 6 days ago. Dish network couldnt get the receiver to work on that TV and I still cant get a vcr or dvd to work. Their manual is not xplanatory. WHAT A PIECE OF CRAP. I'll probably take it back to Sears.

Dwane of Philadelphia, PA January 31, 2010

I purchased a Samsung 56 inch dlp led TV in June of 2008. about a month later it wouldn't cut on. Since it was still under a one year warranty a Samsung tech came out a replaced the power supply. Then in November the problem started again. Then in December it cut of and didn't come back on. After a mix up at the place i got it from about the extended warranty they sent a repair man out to see what was the problem. I was told it the l.e.d. engine went bad and had to be taken to the shop to be replace.i was told two week it should be done. this on January 6, 2010. It's been almost a month and they said the l.e.d was not the problem. So then they replace the power supply. Then this was not the problem. so i still waiting to see was is the problem now. all i know is that I've seen scores of the same complaints about these products but Samsung refuse to acknowledge that most of these sets are defected. if there is anything to be done to address this please let me know what to do.

Patricia of jersey city, NJ January 31, 2010

TV died (fails to turn on) 1 month after the 1-yr warranty expired. Model: Samsung LN40A750 40-Inch 1080p LCD. I called Samsung customer service and they were totally useless. Said that they could not help me, since my warranty expired on 12/31/09. The tv died on 1/29/10, less than 1 month after the warranty expired. I called a few tv repair places and they said it would probably cost $500-600 to repair.

Unless the panel blew out, in which case it would not pay to repair, since replacing the panel would cost more than a new tv. I am very upset with Samsung's refusal to acknowledge this problem and issue a recall. My previous tv (a SONY)lasted 15 years, and it NEVER had any problems. I just wanted to replace it with a HD tv. This Samsung lasted just over 1 year. This is outrageous.

Amanda of Glen Arm, MD January 30, 2010

Samsung 50" plasma TV model, PN50A550S1FXZA, purchased in the fall of 2008 and began turning itself on and off on 01/27/10; the same problem everyone else has complained about. Not only have we only owned the TV for a year and a half, but it was not used for nine of those months. I called the Samsung customer care center and they sent a message to a local repair company that wanted to charge me $150 to walk in the door. I then found another repair company that only chared $85 and said it was either the logic or main board that's failed. I was surprised to find all of these posts with the same problem. I'm disturbed to find that Samsung is selling a top dollar self-destructing product.

Hampton of CLINTON, MD January 30, 2010

I purchased my first Samsung 40 in. tv in July of 2008, my second in August of 2009. On 1/25/10 my second tv went out; on 1/30/10 my first tv went out. Same problem as with all of the other complaints. COME ON PEOPLE - LET'S GET THIS CLASS ACTION LAWSUIT GOING AND GET OUR MONEY BACK!

john of plantation , FL January 30, 2010

called the 800 number about my 26 inch lcd tv that wont power up,gave them the modle and serial number.the lady came back on line and told me that it was out of warrenty and they coul do nothing. this is the same problem everyone is having and the are not going to stand behind there product sad

Jon of Harrisburg, NC January 30, 2010

I purchased a Samsung LCD television, model LNT4061F, in December, 2007. A few months out of warranty a problem developed whereby the right side of the screen started showing a double or triple ghosting image. Like most other people with Samsung problems, I called Samsung Customer Service only to get the run around. My thinking at the time was that they would surely do the right thing and fix it to preserve their reputation...WRONG! They were sorry but their was nothing they could do since it was out of warranty! Samsung Customer Service stinks! I'm joining others to make it my life's mission to steer people away from Samsung products! They simply do NOT back up their junk.

Ryan of Newington, CT January 30, 2010

As everyone else is stating, my 2 year warranty has expired. It started off with a few clicks to turn it on (along w/ the sound of turning on/off) and its vastly grown. It clicks on and off on and off (now without any sound other than the clicks) and is currently @ hour number 3 for attempting to turn on. I've even tried unplugging it, letting it rest and plugging it back in and it still starts to turn on and off without me pressing power. When it did come on, I would have purple and pink dots on the screen, I could turn it off then right back on again and it would clear it up.

But now, my tv has yet to turn on. Model number LNT4061FX/XAA, Serial number AHBA3CSPB30487M and CN06. This is absolutely ridiculous. How can Samsung not even acknowledge this problem? Will never buy a Samsung again, will tell everyone I know to never buy one, and if I'm in a store where I overhear someone buying one, I will interupt the salesman and tell them how much of a piece of this company is, as well as their products. And their customer service has no care for its consumers.

James of Perry, OK January 30, 2010

samsung 52" 550 model lcd. powers on/off repeatedly. capacitors blew. samsung told me to stick it. repaired myself for 9.00 from radio shack. wont buy samsung again.

Patricia of cataula, GA January 30, 2010

Samsung 52in LN-T5271F TV started clicking when turning on...and taking prolonged periods of time to turn on. Warranty is out nothing Samsung can do. After much research I have found out this is a common problem for Samsung televisions...So please do not buy SAMSUNG!

Raghavan of Secaucus, NJ January 29, 2010

My Samsung 40 inch LCD TV purchased in 2006 has stopped working. I have the same "clicking at power ON" problem that every other person seems to have with Samsung TVs. Since my TV is out of the manufacturer's warranty and the extended warranty that I purchased for $500 from Sears I have no options left. I did not bother calling Samsung or Sears as I noticed that they are not even fixing problems with people under warrantee. I now have a paper weight worth $2700, $2200 for TV and $500 for extended warrantee.

Please include me in any class action lawsuit against Samsung. They should be sued not only for the cost of repairs but also for the mental trauma all of us have suffered watching ours TVs worth thousands of dollars go bad in leas than 5 years! A television has become an integral part of modern lifestyle. A broken TV causes a lot of anxiety in today's world. So I do not think the "mental trauma" claim is exaggerated.

Dave of Queen Creek, AZ January 29, 2010

Purchased a Samsung 46" LCD TV in January 2008. (LNT4665F) I have learned that our recent problems involving slow start and pink pixelation is related to a defective power supply issue. Inferior capacitors used in manufacture are routinely failing. Numerous posts over various internet forums relate to this matter, but Samsung denies responsibility.

Samsung is one of the largest companies selling flat screen TVs in this country, but will not stand behind this product!

albert of angeles, IL January 29, 2010

I bought a 42 inch LCD TV from Samsung. After a year, you have to wait for 30 minutes before it will turn on. I went to samsung store and told me that it was out of warranty and they can not do a fucking thing about it. They shouls recall all samsung tvs'. Consumer are being ripped off by samsung. Bulls**t! Samsung!Bulllllllls**t!!!!

Dan of Baltimore, MD January 28, 2010

There is a long list of complaints for the samsung tv's that start off having a clicking sound and the tv turns off and on and off and on. the complaints seem to indicate that a power supply problem is the fault (under ranged capacitors have been reported. while trying to research the problem to see if it was fixed everyone i have talked to at Samsung are saying that there have been no such complaints reported. Obviously a large amount of customers have taken to the internet to post complaint, because of the fact that samsung will not admit to the problem

Denise of Vernon, NJ January 28, 2010

I purchased a Samsung 40" Model LNT4061FX serial number AHBA3CQPA01629T from circuit city in December 2007. Was supposedly top of the line tv and paid over $2400 for it and they talked me into buying a Samsung surround sound/receiver/dvd player to go along with it. After three months the TV started making a clicking noise and would not turn on and off and the Receiver/dvd/surround sound system would no longer play certain DVD's in it and was making a loud humming noise.

Called Samsung to complain and was told TV was probably related to the receiver but if I wanted I could package tv up and receiver and mail to them. I said there is no way I can load up this tv into a box and not get it damaged. They said they knew that but were pretty sure it was the receiver so to box that up and send back. I was told they were making a note in my record about the TV so if something went wrong it would be covered.

Few weeks went by and they sent it back and all seemed fine for few more months. Then the Receiver stopped playing dvd's again and the tv starting clicking for a long time before it would turn on. Called Samsung again (this was around November 08) and I remember this because we were trying to watch Christmas movies on it. They took us through all sorts of try this unplug that, clean this and such.

After 30 minutes it got very annoying. They told me to try another DVD in the player and I grabbed a new release DVD and it played. They said maybe there was something wrong with the DVD. They said to try it out and see if that works and then call back. I told them the TV was still clicking and slow to turn on. They said they would make a note of it so that if something happened it would be in the records and covered under the warranty. Well of course it was Christmas time and getting crazy. The tv continued to click on and off and ended up sending back the DVD because thought it was a bad DVD from Amazon. Amazon said it was an older format DVD and it should work in that model player we had.

TV seemed ok but once in awhile would be slow turning on. Amazon shipped me another DVD which took a few weeks between returning and receiving and it was just about Christmas time. I put the DVD in the player and guess what? It did not play. I then got annoyed and tried it in an older DVD player and it played just fine.

Right after Christmas called Samsung back. Of course they claim they could not find the call that I had made to them in November and that the DVD Player/receiver was now out of warranty. I told them what was going on and how it worked in an older player and not in theirs. They said they would repair it as a courtesy. Again I told them about the TV making clicking noises and being slow to turn on. They said they would make a note of it but unless it was not turning on or other problems they could not send a repair person out but again they said they were making a note of it.

Well after two years of putting up with the clicking and slow turning on about a week ago (January 19th or 20th), the TV finally turned itself off and would not turn back on again. Called Samsung and of course they claim they could not find any of the previous TV complaints and so they could send a repair person out but we would have to pay for everything. Gave me us a reference number of 4006083751. Well this was just unacceptable.

I called back on January 22nd and had to speak to three different people. The last person I spoke to said they could see the complaints about the DVD/Receiver but of course the complaints about the TV had mysteriously vanished. After being on the phone for over an hour at last they agreed to pay for replacement parts but not the repair costs. I would have to get the TV to a certified Samsung Repair center and pay for that.

At least at this point it was better than paying for the part myself but honestly still very annoying since it should have been covered under the original warranty since this was an existing problem. They gave me Order Number 4006087134 to reference and a repair shop called me later. My TV has been at that shop for over three days now and still no call from them that it is ready to be picked up and who knows how much this is going to cost.

I think this is just crazy. The Better Business Bureau I see has been getting complaints about Samsung TV's all with similar problems. This should have been a recall and it should have been fixed by sending a repair person to my house the first time I complained about it. A search on the internet shows many people with the same problem all with Samsung TV's.

Gale of Grants Pass, OR January 27, 2010

We have had 3 Samsung LCD TV's in our family go out in a one year period! One was still under warranty and the mother board was replaced. We bought an extended warranty and started having problems a few months later. They told us it would cost more to fix it than replace it. We had another Samsung LCD that was just one month out of warranty and paid $400 to have it repaired. Then just recently the Samsung LCD that belongs to my mother started having problems with the picture. It was 4 months out of warranty. She can't afford to fix it. Needless to say, after no help at all from Samsung we used our insurance check on the first TV to buy a Vizio. I was a loyal customer of Samsung for years. No More!

genevieve of cathedral city, CA January 27, 2010

I purchased a 72 inch Samsung hd dlp tv. bought it from sams club in july of 2008. paid $2,600. 36 days out of warranty. it shut itself off and on over and over again..called sears, as they were the closest samsung repair listed on internet..1st technician showed up in september. he made 9 trips and 9 attempts to repair tv. 13th trip to my house was last week. thats right 6 months later. 2nd tech was sent on trip 10,11,12 and 13. sears tech told me that i could call samsung technical assist as they agreed to replace tv. but when i tried to contact samsung, they would not replace it..lots of bologna from both sears and samsung.. never again...i will not purchase anything from samsung ever,ever again..

Mark of Waukesha, WI January 27, 2010

I bought #LNT4061F in Jan of 2008. Like 100's of others, I had on/off cycling issues - until finally the TV would not turn on. I had 2 faulty capacitors fixed, which allows the TV to turn on. However, I still have frozen pixels and thin, black shadows all over the screen - which I'm told is still due to the power supply. It's amazing that Samsung has done nothing. Take a page from Toyota and admit and fix the problem!

Jean of Laval, QC January 26, 2010

I bought a 40" LCD TV less than a year and it started acting weird couple days ago. Each time i turn on my TV, the screen doubles, and sometimes even triples up so that it looks like im watching a 3d movie without glasses. As soon as i touch the tv screen, it stops doing it and becomes normal again. I paid 1500$ for a tv that seems to want to die after 8 months, here hoping they can repair it !

Richard of Neptune, NJ January 26, 2010

This is a follow-up to a complaint I posted on January 19, 2010 in reference to the banging and popping noises made by my Samsung refrigerator. This was purchased and delivered Sept. 15, 2010 and made these noises from the very start. Samsung decided they were normal so gave me absolutely no assistance and with calls to their customer service and letters to their president I got no where. I also wrote a letter to PC Richard and Sons president in hopes of getting some help from them.

On January 19th, one day after my initial complaint, I received a call from PC Richard's corporate offices. They reviewed my problem and decided to take my Samsung refrigerator back and give me full credit toward another unit. PC Richards followed through 100 percent. I picked out a new one on a Friday and had the new LG and Samsung clunker gone Monday morning. I can not say enough of good things about PC Richard and Sons. P.S. my LG makes none of these noises.

Henry of Fairfax, VA January 26, 2010

I purchased Samsung LCD TV LN52A650A1F on 7/8/2008. On January 20, 2010 we experienced the similar power on/off cycling that been reported. I downloaded firm ware newest version from Samsung website, and updated my TV. The firm ware update did not help at all.

lynn of Lompoc, CA January 26, 2010

I bought a 40 inch Samsung LCD TV in November of 2008. A few days ago it started clicking on/off/on/off for at least 15 minutes when turned on. It never really turned on at all for at least 15 minutes, then a screen with thousands of colored vertical bars came on, no sound and nothing else. I turned the TV off and tried again. It continued to click on and off for more than 30 minutes. I finally had to unplug the TV to shut the thing off. Every once in a while, the TV would stop clicking and the same multi-colored vertical banding would occur.

I e-mailed Samsung and called numerous times and all they would say is the TV was out of warranty (1 month!) and they were sorry for my problems. I called the authorized Samsung repair man in my area and he told me the Samsung TV's were having power problems and the other thing, the banding, could be a panel problem. He told me that if you complain, sometimes Samsung will extend the warranty for parts and I would pay the labor. He also said the panel is usually warrantied for 2 years.

I called Samsung back and got the same "I'm sorry, the warranty for the entire TV is one year and it is out of warranty." Period! Now I am really scared because I just bought a small Samsung for my bedroom. I guess I need to stand by for the double whammy! This is a HUGE financial burden for me as I am a disabled retired veteran with no outside job. I researched for months before buying a flat screen TV. I do not get out much and so I depend on my TV as my form of entertainment.

Now, I cannot afford the $500 - $600.00+ to fix this TV and I cannot afford to buy another. So I guess I will just sit here in silence and look at the pretty colored lines on the screen. I am really devastated. What can we all do? I see hundreds of complaints for the same problem with the same TVs from Samsung. How can they get away with this?

Danielle of Blackwood, NJ January 25, 2010

We purchased a 40" lcd Samsung tv in October 2007. About 4 months ago the tv would not immediately come on. It keeps clicking on and off and when it finally comes on there are color distortions and lines in the tv. You have to turn it on and off several more times manually until the lines disappear. We called a cable company who came out and hooked up a new box and checked wires. We called Samsung who of course are refusing to assist as our "warranty" has expired.

They will send a tech for $150.00. We then went to research this problems on the internet and see that hundreds of other customers are having the same exact problem. We paid $1700 for a tv that has only lasted two years. It sounds like Samsung obviously is not putting these tvs together correctly and are refusing to address the problem. After speaking to Samsung they stated they have no record of this issue with any other customers.

howard of Lancaster, SC January 25, 2010

My TV keeps going off by itself. I look on the internet and found that I wasn't the only one with this problem thousand have this problem. I told Samsung this they just gave me the run around.

EDIE of VANCOUVER, WA January 25, 2010

Purchased a 50-inch plasma TV June 2007. August 07, 2007, it began making a clicking noise when trying to power on. I called customer service to complain and they never mentioned that this is a common problem. They sent out a local repair service that replaced four parts. It worked well for about another six months and hen we lost the picture completely. They sent out the same company that opened it up and replaced all the parts. It worked well and then I purchased the 1-yr extended warranty which expired September 2009. Yesterday, January 24,2010, the picture is completely scrambled...It looks like the images are melting. $2300 plus extended warranty for a tv that lasted 2 years adn 7 months. My old Sony television lasted 7 years.

Randy of Barnhart, MO January 25, 2010

Our Samsung LCD TV started clicking on and off after trying to turn the tv on. We bought it a year and a half ago. I will be livid if we have to junk a tv after owning it for such a short period. For what we spent for it. Unbelievable. BOYCOTT SAMSUNG.

Gary of Conway, AR January 24, 2010

I purchase a 52 inch Samsung LCD TV in September 2008. About two weeks ago, the power began to cycle off and on. At first, it was only once, but now it is up to about 10 times before the power comes on to stay. I called Samsung yesterday, and a named Vaughn, told me that unfortunately she could not offer me any help with my problem because my TV was out-of-warranty.

After she said she couldn't help me because of the warranty issue, I told her that I had just been online, and had discovered that this was a widespread problem with Samsung TVs. She said that she was sympathetic to my situation, but that my complaint had to be forwarded to the Escalation Department of Samsung Electronics. I intend to contact the Escalation Dept. tomorrow, 01/25/2010, about my expensive Samsung TV.

I am on a disability income, and I cannot afford to pay for the repair of my TV which is a defective product. Since it is such a widespread problem, why can't there be a class action lawsuit against Samsung Electronic. Thank you for any help.

Darrel of Chana, IL January 24, 2010

On November 14,2009 I purchased a Samsung tv model UN55B6000. i had it delivered on November 17, 2009. Everthing was fine until December 30, 2009 when all of a sudden the picture went out. I called Samsung after I realized that it was not a power problem on my end. I told them it was making a clicking sound as it was trying to power back on but wouldn't. I was told that since it was so close to the New Year that they could not get a service repairman out until January 4. 2010 at the earliest.

They told me they had sent a fax to a local repair shop and they would be in contact with me. I waited until January 5,2010 and there was no call. I requested another service repair shop to come out. They changed to another repair shop and sent a fax to them that I needed service. I have since learned that it had gone out of business some time ago and is now a "Cash for Gold" store. My set sits here January 24,2010 still not fixed and I have to make payments on this Samsung product that does not work.

Would anyone pay $ 2,349.98 + tax or can afford something that doesn't work? Where is the warranty protection that is promised in the fine print? I am making payment on a Samsung product that does not work and no repair shop to fix it

Joseph of Bay Shore, NY January 24, 2010

I have now owned Samsung washing machine model #WF328AAW with Vibration Reduction Technology for six months and can't express my dissatifaction strongly enough.I have tried every different type of wash load distribution,weight,volume and wash cycle variety and still come out with soaking wet clothes three out of four washes.Not to mention that even with a leveled machine it still dances around the floor sometimes as far as a foot and half away,banging against my hot water heater and threatening to dislodge that!! Energy saver? Right!

So after a one hour wash cycle I have to run the 'spin only' two,three,four times more.Alas,because the machine senses imbalance it adds more water to the 'spin only'cycle further prolonging the wringing process,while the eleven minute timer display remains at eleven minutes for eleven minutes before starting its countdown to zero.Finally,after more than two hours of wash time,fully frustrated and having run out of time awaiting my hi-tech washer to complete its epic journey,I end up putting soaking wet and dripping clothes into the dryer and having to start that two hour venture just to come close to being able to pull my jeans out to hang by the heater for four more hours so I can actually wear them tomorrow.

What use to be a two hour,start to finish,wash dry event has now become a daylong commitment.At $1000.00 I would have actually expected to recoup that cost in energy savings but sense it will cost $1000.00 a year more in electric bills just to dry my clothes!! Give me back my energy-hogging top loader so I can actually get to work on time today to pay off my $1000.00,hi-tech,VRT,space age piece of junk!!

Christine of Lincoln Park, MI January 24, 2010

We bought our Samsung LCD TV in July of 2009. No extended warranty. The last couple of days the TV does not come on until we have tried constantly pressing the on button for about 10 minutes or more. This sounds like a common problem. I thought Samsung was a good name. No more. A TV should last longer than this without having to repair it.

Mike of Oneonta, NY January 23, 2010

My 46 inch Samsung tv started clicking cliicking clicking on and off for days before it would turn on and now it won't come on at all. Two months out of warranty I'm screwed . A TV that cost BIG bucks should last more than 12 months. I've joined the SHAMED by SHAMSUNG club like the rest of the samsung customers here. My only satisfaction is posting comments on YOU TUBE to the Samsung Review ad videos so that others won't become SHAMSUNG SUCKERS like me . I will never buy samsung again. Post comments to samsung ad videos on you tube and let people know the TRUTH about these JUNK tvs.

Darren of Edmonton, AB January 23, 2010

I purchased a Samsung LN-T4669F lcd television. Like many people, about two years later the television would cycle clicking on and off for what was firt about half a minute. It now takes a few minutes or more before the tv will come on. Research on the internet informed me that this was a very common problem with these television sets because of under-powered capacitors.

Janice of Winthrop, MA January 23, 2010

27DEC2008, Purchased a Samsung 32"LCD HDTV LN32A, serial#B4693CEQ806263y, with 2yr silver LED TV service plan. 14DEC2008, Called Micro Center to report that TV screen had a blue line running through it. Service told me to bring the TV into Microcenter. I was unable to bring the TV in at this time.

16DEC2008, Called the manufacture, Samsung, to question if they could come out to look at the TV at my home. I was told to have the TV look at by cable company, they helped by making the appointment with the cable company for me for a week or so later. When the cable company look at the TV he stated that the cable was not the problem.

02Jan10, brought the TV in to microcenter and left it with them. Microcenter, Charles was representing me he stated that he contacted the manufacture and they had a problem with the manufacture warranty. 23Jan10, I made nummerous calls to microcenter and they have not been able to resolve this issue with the manufacture. Consequenently I had no TV for past three weeks. There has not been any dissision made to fix or replace my TV by either the manufacture or microcenter.

Mike of hohenwald, TN January 23, 2010

I bought a flat screen Samsung 42" and it to just shuts itsself off and on. Lucky for me I just bought it and after reading these post of others I AM TAKING MINE BACK TO WAL MART!

Ron of addison, IL January 22, 2010

Same as everyone else,TV LN40a550.Died a year and a half after purchase,wont turn on.I'm furious I spent so much money on what I thought was a decent company.Customer service is a joke,they dont care at all.I will never purchase samsung again.I work way to hard to piss away 1500 bucks for a company who made 10 Billion dollars last year.

Sarah of Lenoir City, TN January 22, 2010

We were a service center for Samsung. We saw all the time how they treated their customers and how defective their TV's are. Most will last a little over a year it seems. Their accounting practice are just as bad and their regional manger is worse. Every POST all your issues with Samsung on our Facebook site. Look for Samsung Joke go their. I have started a campan against their terrible and wicked ways.

Also if you have issues contact the regional man. His name is Brett H. or his manager mark R. Lets everyone band together and fight these crooks.

Kasey of Prospect Park, PA January 22, 2010

I purchased a Samsung 50 inch plasma TV in 2007. When I bought it, I noticed a buzzing noise (especially during bright images). I was pleased with the picture, so I tried to ignore it. But as time went on the noise grew louder and more irritating.

Finally, in early January 2010, I called Samsung and scheduled to have it repaired. They scheduled a repair through a third party repair shop. After a long delay and several reschedulings, the repairman said he would arrive on January 15th. I took off from work so that I would be able to meet him. He never arrived, nor did he call to cancel.

I called Samsung on January 19th to let them know what had happened. They said that they would send a different technician out. He came that same day and worked with the TV for approximately 30 minutes. I came back to test the TV and found that the buzzing noise was still there. He said that it should go away in a few days.

Not only did the noise not go away, but the TV completely stopped working the next day. Another repairman was scheduled to come on January 21st. Yet again, he did not come nor did he call to cancel. When I tried to call the number provided by Samsung, no one answered.

I called Samsung the next day and was transferred to Courtney, the Lead in Executive Customer Relations. She only offered to schedule yet another service repair, a process that any rational person would have lost faith in by this point. When I stated that I thought they should replace the television with a working one, Courtney became very standoffish and rude, at one point trying to shoe me off the phone by interrupting me with the "thank you for calling Samsung, is there anything else I can do for you today?"

I am at my wit's end with this company and do not know what else to do. Dealing with them has been a nightmare.

Zach of Weston , WI January 22, 2010

I bought a samsung 46 inch lcd tv LN46A50P3F a little over a year ago so of course it is no longer uder warranty one night it just started making a clicking noise and now does not turn on, I called the samsung customer service which was a joke but the lady seemed to come up with a quick diagnosis that the lamp went out which leads me to believe they have several complaints, she then gave me some number that was in new jersey which wasnt even a working number and i live in WI alot of good that does me, I cant believe Samsung does not statnd behind thier product, believe me I will never reccomend Samsung to anyone!

James of winnetka, CA January 22, 2010

Problem with our Lcd 46' tv. No picture .. just a black screen but gets sound ok. we've had it now for just over 2 years now. model# lnt4661fx/xaa ver. 5503. Called samsung but was told they can't do anything about it cause its now out of warrenty.. Seeing that this is a common problem, and a common response from them, i guess id be better off not buying any more samsung products at all. goodbye samsung hejo Sony..

Miguel of Arlington, TX January 22, 2010

I purchased a 52" Samsung LCD TV Model-LNT 5265F in late 2007. The front panel failed and the Samsung repairman said it would cost approx. $1500 to repair. Samsung Executive Customer Service was contacted and they said they were sorry but could do nothing for me.

Michael of Pasadena, CA January 21, 2010

Samsung 46" LNT4671F has the same clicking and powering problems as so many others mentioned here. Problem started 2 months after 1 yr. warranty expired. I have written to Samsung twice with no response. Clearly taking a 'head in the sand' approach to this clear recall situation. I am hoping that if enough people complain we can create a tipping point so please write if you have a problem.

kris of fremont, OH January 21, 2010

same issues as with everyon else who has bought a samsung lcd tv. my model number is lnt5265fx/xaa . with itn the first year of its life it hadto be repaired cause a the screen delaminating. now that it is 3 years old and 2 years past warranty the screens started produing the purple dot effect. it also had a black line on start up those went away within a few min and restart. it finally got the clicking symptoms for like 3 weeks then this morning it finally wouldnt come on even after 2 hours (01-21-10). called samsung had to bite my tongue in order to keep from cussing the lady out. would the "better business bureau" be able to help if the samsung company would even be effected? i would stand behind a boycott of samsung products?

kris of fremont, OH January 21, 2010

same issues as with everyon else who has bought a samsung lcd tv. my model number is lnt5265fx/xaa . with itn the first year of its life it hadto be repaired cause a the screen delaminating. now that it is 3 years old and 2 years past warranty the screens started produing the purple dot effect. it also had a black line on start up those went away within a few min and restart. it finally got the clicking symptoms for like 3 weeks then this morning it finally wouldnt come on even after 2 hours (01-21-10). called samsung had to bite my tongue in order to keep from cussing the lady out. would the "better business bureau" be able to help if the samsung company would even be effected? i would stand behind a boycott of samsung products?

NICHOLAS of ROCHESTER, MN January 21, 2010

Quite similar to everyone else on this website, we handed $3000.00 to Best Buy for a Samsung Flat Panel TV Model LN-T5265F. Just over a year into it now we just started experiencing the clicking start up problem. Started the beginning of last week just a couple clicks now it's taking over 20-30. Not only is Samsung at fault for this, but Best Buy should also be watching for problems like this. If we would have purchased it at Walmart, they would have taken it back and replaced it. Samsung should admit that there is a problem and fix these issues. Same as many on this board, my CRT TV in the basement is still working many years past it's replacement. Come'on Samsung... be the better company.

ann of glasgow, United Kingdom January 21, 2010

bought le40r8 2 years ago paid £1100 started to make clicking noise wont power on seems to be a common complaint samsung advised me to contact ds solutions who charge £47 call out charge plus cost of repair

Timothy of Belvidere, NJ January 21, 2010

Samsung 46 inch LCD started having power-up problems shortly after the warranty exired (1 year). Over time it started taking more and more time to power up. Towards the end it was making 5-10 attempts to start and taking more than 4 minutes to turn on after pressing the power button once. I found through searching the internet that thousands of people are having the same problem with Samsung TV's. I also found out that it is because of faulty Electrolytic Capacitors. I know this because I spent $4.00 (yes four dollars) on two new 2200uf capacitors and replaced the bad ones myself. When I called Samsung they acted like they had never heard of this problem. They turned me on to a repair guy who wanted to charge me around $400 to fix it. Again, I fixed it myself for $4. Samsung needs to open up and admit that there is a quality control issue with poor capacitos and issue recalls or provide extended warranties or something.

Jared of Huntington, NY January 21, 2010

Purchased my Samsung 42" Plasma in Sep of 08, 6 months later had faulty power supply and TV wouldn't turn on at all. Luckly that was under warranty. On Jan 5th 09 I came home to horizontal blank line followed by intense flickering and a couple large black spots on screen. Out of warranty so brought to a shop, $400 to replace main board... what a load of crap - never again with Samsung

charlene of Bronx, NY January 20, 2010

Bought television set from electronic store listed above in 10/2007 and 1/2010 the service repair guy said we cannot have television fixed becaue the screen is too expensive for me as a customer to fix. This is the first problem I have needed to repair on television and I learned that my warranty was only for one year, the electronics store did not inform me of how to hamdle my warranty and due to warranty circumstances I am now stuck without a television. I would have renewed my warranty after one year had I have known to do so. Samsung is not offering me any discounts to even try to replace my television that cost my family over a thousand dollars. The guy in electronics shop is not helpful either and both are sending me to other resolutions that result in a deadend. All I want is help to try to replace my forty inch television for the family room in my home. I would apprediate some assistance from the dealer or Samsung to at least meet me half way on the cost of a new television that lasted only two years and three months. Thank you.

L. of League City, TX January 20, 2010

Samsung 46" LCD LNT4665F started failing after 15 months. It kept clicking but took longer and longer to come on. Repairman came today and replaced 2 insufficient 10V capacitors with 2 25V ones and now works again. He could not believe Samsung used 10V capacitors in a 9V Power Supply Circuit Board.

Mitch of Hemet, CA January 20, 2010

purchased a new Samsung LNT4665F LCD Television about 16 months ago, and TV clicks about 8-10 times before actually turning on...Went to samsung website, and there are thousands of complaints for the same problem...Called Samsung customer service, and they would do nothing to help resolve the problem..They know there is a problem but said it is out of warranty

Sarah of Petersburg, NJ January 20, 2010

Our year and half old tv when turned on will click. It started for a few minutes now we dont even turn it off because it took 4 hours the last time we turned it on. As everyone else has said our warranty has expired and Samsung states it is our responsibility. A recall should be issued.

Mary of Arlington, TX January 19, 2010

We bought a 52 inch Samsung LCD in 9/2007. It needs a new front panel, probably $1200-1500, plus the charge for the diagnosis. We do not have a warranty. We have called Samsung, but the person did not offer much help. Obviously these televisions are defective--not all of them, but enough that Samsung has a problem.

George of Tampa, FL January 19, 2010

I purchased my Samsung 50-in. Plasma Model# HPT5054 on November 24, 2006, and based on the comments I've read here, I feel lucky to have had it last for 3 years. The clicking noise which proceeded the TV powering on started a month ago for 10 seconds, then 5 minutes, then 2 hours until finally dying this week. Who knows, it may turn on one last time just to say goodbye. But maybe the worst part of the experience is speaking to the most uncaring, unprofessional Samsung service rep who couldn't wait to get me off the phone once she learned the product was no longer under warranty, which I'm glad I didn't purchase anyway...the TV was enough of a waste of money! With the technology supposedly so advanced over the older generation of CRT TV's, of which the one I replaced,a Sony, was 15 years old & still works fine today, it seems inexcusable for an expensive appliance from a nationally-known name brand to last such a short period of time followed by such inconsiderate customer service.

Brenda of Sputh Euclid, OH January 19, 2010

We bought a 40" Samsung TV about 2 years ago and now it takes anywhere from 20-50 clicks before the TV will come on. The TV is now out of warranty because we did not buy the extended warranty. I contacted Samsung with my complaint but did not receive a reply from them. We must now have the TV repaired. Unfortunately, I purchased 2 additional Samsung TVs for the bedroom and the kitchen and recommended it to several friends and family. I'm so sorry I did that and will never purchase this product again. Let the buyer of this product beware!!

Paul of Cumming, GA January 19, 2010

I purchased an LNT-4661F 46" LCD T.V on 02/2008. About 5-6 months after we puchased the t.v it would turn off on and off on it's own and make a clicking noise. Since it was still under warrenty we called Samsung to find out why this was happening. They informed us that this was a problem due to our satalite receiver box not sending a signal to our t.v, and it had nothing to do with our t.v.

On 09/2009 our t.v turned off on it's own and won't turn back on, it just makes clicking noise. We've contacted Samsung and we're told to bad to sad, our warrenty is up and there is nothing they can do. When we noticed all the complaints about this same issue we called Samsung again to ask why this t.v hasn't been recalled.

We were told that they're aware of the problem but there haven't been enough complaints to warrent a recall. I beg to differ! $1,800.00 wasted on a t.v that doesn't work.

Tim of Enid, OK January 19, 2010

Purchased Samsung LCD TV LN46A650A1F on 7/8/2008. On January 18, 2010 we experienced the same power on/off cycling that so many have reported. No help or support from Samsung and the person I did chat with tried to get me to get the firmware version from the TV screen using the remote after I had indicated several times the TV would not power on. Don't purchase Samsung! A TV should last much longer than 18 months. I still have my Toshiba after 19 years.

Bruce of Waialua, HI January 19, 2010

I purchased a Samsung 40" LCD TV in February of 2007. The TV was working fine up until Saturday, when it suddenly developed vertical lines across the entire screen. I have tried all of the inputs and it does not appear to be an input or cord problem. The TV also takes quite awhile to turn on and always has. I have read that Samsung used faulty capacitors in the TV's power supplies during the time frame that I bought mine.

My TV is long out of warranty but I paid nearly $2000 for it and it seems criminal that a television could break like this after only 3 years. I had a Sony tube television last 20 years before I finally bought this LCD.

To say I am disappointed is an understatement. I will be calling Samsung in the morning and if they are unwilling to take responsibility for what is apparently a pervasive problem, I will never purchase a Samsung product again. This is from someone who has been singing the praises of my television to family and friends. Hopefully they do the right thing.

S of Wilmington, NC January 19, 2010

My Samsung flat screen is not even 2 years old. When we turn the power on it just clicks like 10-12 times before it turns on. I was told this could be the power supply and could cost as much as $600 to fix. It is no longer under warrenty.

Valerie of Caistor Centre, ON January 18, 2010

Bought 52" LCD HDTV Samsung LN52B630. stopped working after only 2 months...no power. Had house full of people over to watch football...didn't look good for Samsung!

Kim of Durand, IL January 17, 2010

For at least the past year, our Samsung 62" tv shuts off sporadically. At first it did it once, and some days not at all. About a year ago, I started contacting Samsung. They will not help me. I wrote letters, sent my receipt in, sent emails, and called. At first, I was told they had no idea what I was talking about. Then, at some point, I did see some new issues on their website, but none were mine. It has now been told to me that I have a power source issue but since it's not in their system as a recall, they can't help me...and it's pretty much my own fault because I didn't buy the extended warranty. When one dishes out $3000.00 for a product from a big name, you kind of expect it to work. It's been five hours,now, today that the tv is shutting itself off. There are no Samsung Service Centers in my area (Northern Illinois) and so any repairs are out of my pocket. I just don't understand how they can blatantly ignore and brush off customers!??

Bruce of Pinson, AL January 17, 2010

LNT4665f LCD TV clicks several times before startup, red dots on screen until turned off and on again. Samsung should issue a recall. My TV is out of warranty. I will not buy another Samsung this one is about 2 years old. $1800 TV may go out ant any time.

Michael of Scottsdale, AZ January 16, 2010

Bought a Samsung 40" LCD HDTV in July 2007. Recently have the TV turning on and off 8-10 times before a picture comes on. Sometimes, multi-color lines come across the screen, but no picture - only sound. Contacted Samsung - beyond warranty - we won't help you - call a service center.

Service Tech says problem is an inherent default of power panels in the TV - they can repair them for $250 - $600, depending on the number of them. They say Samsung is aware of the problem - but refuses to do anything about it. Samsung has the worst customer service ever. If I'm going to spend that type of money, I'll buy a Vizio or LG - no more SAMSUNG products for me. Hopefully, the world's tallest building in Dubai that was built by SAMSUNG doesn't start to fail after 2 1/2 years.

Jake of Bristol, CT January 15, 2010

I have already posted my experience about Samsung and their faulty LCD TV's and horrendous customer service. There are over 3,600 people on this site alone saying the exact same thing. How has nothing been done to hold Samsung accountable?

Millard of Irondale, AL January 15, 2010

On March 21, 2008, I purchased a Samsung 50" Plasma Flat Screen TV - Model #HPT5054X/XAA. Over the past ten months I have come to regret making the purchase of this Samsung product. It provided good service and picture quality until the first week of March 2009, at which time the screen went completely dark accompanied by a burnt smell. It was picked-up by Service Care Appliance Electronics which is the local Samsung authorized service and repair company. It was returned to me at the end of March. Shortly after it was returned I noticed burned-in images along the top and bottom portions of the screen. I contacted Service Care and after considerable effort I got in contact with the person who identified himself as the repair technichian and informed him of the problem of the picture quality. He informed me that burned-in images was not covered under the Samsung warranty. I confirmed this by reviewing the Samsung warranty document. This was, of course, unsatisfactory and quite annoying; however, I continued to use the TV as I apparently had no other recourse.

On January 13, 2010, the exact same problem reoccurred. I contacted Service Care to inquire if there was any warranty on the replacement parts which they installed when they repaired the TV in March 2009. I was told that there was no warranty on the replacement parts, there was only the one year warranty from the original purchase date. I paid approximately $1650 including tax when I purchased this TV. This amounts to more than $80 per month for the privilage of using the wonderful product. I checked at the rent-to-own store and found out I could have rented this damn thing for less than this amount, and we all know that rent-to-own is a big rip-off!

I would also like to explain how I came to purchase this Samsung trash. I read an add in the local newspaper advertising a Hitachi 50" Plasma TV at a sale price of $999.99 at hhgregg on highway 280 in Birmingham, AL. I went to this store with the intention of buying the advertised Hitachi TV and when I got there I was greeted by a salesperson who directed me to the display model of the Hitachi TV. She immediately directed me to the Samsung TV which was set-up next to the Hitachi TV. She pointed out that the picture quality on the Samsung TV was better than that of the Hitachi TV. After looking at the two pictures for a few minutes, I found myself in agreement with her regarding the picture quality of each set. As a result, I fell for what I now believe to be an intentional bait and switch ploy. I have since looked at the same TVs on display at several other stores and I've been unable to discern any significant difference in the quality of the pictures. I am absolutely convinced that this store had rigged these two sets with different quality coaxial cables in order to create different picture qualities. The end result was that I paid considerably more for a lower quality Korean made piece of crap than a higher quality Japanese made product.

Having reviewed the numerous comments regarding the poor quality and lack of service availble for Samsung products, I have concluded that there is really no point of spending time and stress complaining directly to the company. I will never buy another Samsung product.

I will be glad to hear from anyone interested in pursuing restitution through any means available including a class action law suit.

Michael of Huntington Beach, CA January 15, 2010

About a year and half ago I purchased a Samsung 40" TFT LCD TV (Model #LN-S4041D). The picture does not come on. Occasionally I can watch it all day but then goes blank with only sound. I had a RCA 32" TV that lasted me 15 years but sold it when I purchased a Sony 60" rear projection TV (still working after 6 years) and this Samsung.

The problem I have is the fact that I spent over $1000.00 for this TV and only lasted one and half years. Is there any recourse. I'm just [upset] because the warranty is expired.

brian of portland, OR January 15, 2010

We purchased a Samsung LCD model LN-T4661 in 11/2007. Today it broke down with multiple issues: Slow turn on, No video at all.

Edward of Parma , OH January 14, 2010

I bought a Samsung 40" t.v 16 moths ago and now when i turn it on it takes hours for it to turn on. I am out $1140.00 if samsung refuses to fix this problem and i know other people who bought this same model and it does the same thing. AND THEY BOUGHT IT BECAUSE I REFERED THEM.

David of Omaha, NE January 14, 2010

Like the many people before me, I have also been the victim or poor quality products from samsung. I purchased a LN40A550 LCD one year and eight months ago. It worked fine until it failed to power on yesterday. Of course it is over the one year warranty, so Samsung will do nothing to help me. After looking online it became very clear that Samsung is aware of this issue and used poor quality capacitors in several of their models. Despite knowing that these models were flawed, they did not inform consumers and hoped that the TVs would remain working until the year warranty had expired. Now myself, along with countless others are stuck with broken TVs and no recourse. It should be criminal to treat customers like this.

Susan of Hermosa Beach, CA January 14, 2010

As many others, I purchased my Samsung LCD Model #LN-T4669F about 2 years ago. In the last 2 months my televsion would take a couple of minutes to turn on. Just made a clicking sound. It would turn on after a few minutes. It has just progressively gotten worse and worse. Yesterday it took 4 hours, yes I said 4 hours to turn on. This morning (Jan 14/10) I turned on my television at 7am. It is now 1:15pm and my television still has not turned on.

I called Samsung like many others. They suggested I have someone come and look at it. Sure no problem I said at your cost not mine. They explained that because the warranty had expired they could not incur the costs. I asked to speak with someone higher up in the company who could help me. He transfered me to customer relations. I was told the same thing by her. I explained, I understand that the warranty has expired, but this television is 2 years old, and obviously is a huge problem for a lot of samsung consumers.

I expressed that this should be a recall by Samsung and Samsung should incur the costs to send someone to repair it. They refused stating that it is not a recall. I asked to speak with someone higher than the lady I spoke with and she said I could write a letter to the president. That is my next step. I truly believe that Samsung should make this problem a recall and have all of our Televisions repaired and or replaced. I will Never purchase a samsung product again. This is compeletely unacceptable.

Judith Yoder of Baltimore, MD January 14, 2010

Not to repeat what so many have already stated, but we too have had the same "on- off" problem. Our Samsun 42" lcd tv,model Lnt4061 started having problems turning on after the warranty had expired. It was not bad at first but now takes 15 min. to come on and has purple light shining through the screen like pin pounts. We then have to turn the tv on and off until the screen is clear. It takes us 20-25 min. before we can watch it.

We were amazed to see that most (all) of Samsung's lcd tv customers between 2007-2009 have the same problem. How could they expect to stay in buisness when they won't stand behind their product? We paid $1700 and shouldn't have to pay to have a defect fixed after 2 years use. Samsung... stand up for your product! This is no way to treat your customers!

linnie of magnolia, TX January 14, 2010

My Samsung TV is just a year and a half old. I am having to replace a power supply board at a cost of $300. This is unacceptable!!!! I know I am not the only one that has this problem with this television. I feel Samsung should have had a recall and I should be reimbursed for this piece of junk product. I will not be buying anything that Samsung makes!

Dianne of Harrod, OH January 14, 2010

I have a 46 inch Samsung LCD tv. It is switching on and off when trying to turn the TV on in the morning. It's taking longer and longer each time. Now we're afraid to turn it off at all! In researching this, I found this website. Also found out there is a possible pending class action lawsuit in the investigational stages. This is www.lieffcabraser.com. I filed my complaint with them. You all should too. Hopefully, we will all be compensated in the end for this piece of junk Samsung has put on the market.

Jon of Elkton , VA January 13, 2010

My office purchased 16 23" HDTV-monitors Samsung model #P2370HD. Out of the 16 monitors, three did not work out of the box. We tried to return them to Costco, but we could only return one as the other two were beyond the 90 day store warranty. This was due to a delay in installation of the office new computer systems. Therefore, we had to deal with Samsung to try to get our monitors repaired or replaced, despite the fact the they were brand new.

We have returned the two brand new TV/monitors to Samsung; they would only send us poorly refurbished models that again did not work properly. Then, we contacted Samsung again to request new TVs as the refurbished models were just plain JUNK! Samsung has stone-walled us at every turn and refuses to give any satisfaction whatsoever. We are now in the process of returning the junk refurbished ones for what I suspect will be again junk refurbished ones. We didn't buy refurbished ones; we had absolutely no use out of the original defective ones and would expect to receive new models in return.

I hope that anybody that reads this would think twice before buying a Samsung TV, because in our experience, their guarantee is absolutely worth ZERO. Apparently this is not the only complaint logged on this site with similar results. You can just bet that for every one complaints, there are thousands more out there.

One dental operatory has been down on a daily basis for the past two months. This has resulted in loss of income, inconvenience of the staff, and hours, yes HOURS spent on the phone on hold and without a satisfactory resolution. Total monetary loss is incalculatable.

Nicole of Long Beach, CA January 13, 2010

This is the 2nd time & 2nd Samsung television Model#LN32A330J7DXZA MSN#AK243CDQ740596V that has broken a few months apart & they are giving me the serious run around. 1st broken 8/12/09 because it would not power on Samsung repaired it 8/26/09. 12/14/09 the TV has No sound & black screen. 12/14/09 called Samsung 800-726-7864 @ 8:09am s/w Kathy-Samsung could no longer help me with my t. v. & refused to TRANSFER CALL TO SUPERVISOR. Of course she was wrong & my television was still in warranty! 12/14 Rebecca ext.10556 who set me up with repair service with AT&T Connect Tech & extended the warranty until end of the month.

AT&T ConnecTech 1stTechnician Tigrin G.(347)307-3262 came out Monday explained parts Samsung sent were defected & they had to re-ship parts. 12/22 AT&T ConnecTech 1stTechnician scheduled to come & fix t. v. AT&T ConnecTech 1st Technician never came & could not be located (MIA) by the company who called him several times & he simply didn't respond to their calls or mine. AT&T ConnecTech 1stTechnician had the parts & the notes regarding the repair issues. AT&T ConnecTech nor Samsung could contact the 1st tech & had no clue what repair issues he discovered.

I called AT&T ConnecTech about 8 times (Darren @2:25pm Dustin, Jennifer 76056, Anna 75060, Mark, David 75301) to find these guy try to set up another tech to come to my dismay. I called Samsung regarding the missing Tech I s/w Samsung's Ashley REFUSED TO TRANSFER TO SUPERVISOR stating that the missing parts & tech was not an issue for a Supervisor. S/w Toi-Samsung who tried to schedule incompetent AT&T ConnecTech Technician Tigrin G.(347)307-3262 again. S/w Jasmine-Samsung set up service with SmartHelp new company 661-310-7838. 12/26 5pm SmartHelp sends tech who says I need & he will order T-Con or Panel board &/or Main board.

SmartHelp could/would NOT use the parts from the other service company so they re-ordered parts. 12/23 Samsung's Rosie calls SmartHelp & they give her part need info she refused to check status of parts for me. Instead of the new company SmartHelp coming out Samsung sends AT&T ConnecTech 1st Technician Tigren G. again who could NOT fix the TV again. I called Samsung & they gave me the complete run around we have to give you a call back In 3-5 days & would not let me speak with a supervisor. 12/29 TimothyExecutive Customer Service hung up on me, s/w Julius-Executive Customer Service 800-522-7341 they all kept trying to make me wait again for 3rd time up to 3-5 business days to reschedule tech, 3-5days to speak with a supervisor, 3-5 business days to transfer to the "Back Office" department. I GOT THE RUN AROUND. I received a part in the mail 12/29 called 12/30 per RebeccaExecutive Customer Service I have to wait 3-5 days for a call back on this issue.

1/5/10 Samsung sends AT&T ConnecTech 2ndTechnician John B. 714-371-3016 again who says I need the Panel because the T-Con didn't work. I explained that the previous techs already knew this & both ordered parts already, the 1st tech Tigren was from his same company AT&T ConnecTech shouldn't the notes be in the system. He tells me that the t. v. needed a main board & Panel which I ALREADY KNEW FROM AT&T ConnecTech 1st Tech & SMARTHELP TECH THAT PREVIOUSLY CAME! He re-orders a Panel now for the 4th time!

AT&T ConnecTech/Samsung changed my appointment number 3 times & their notes were mangled & they are extremely incompetent. 1/7/10 I s/w AT&T ConnecTech Eddie 67469 @3:40pm about the status of my repair - first he didn't know if parts were even ordered. Then he discovered that the ticket and parts order were CANCELED after the AT&T ConnecTech 2ndtech John B. already placed the order & gave me the invoice stating he placed the part order on his visit 1/5/10. Eddie 67469 says he would have to re-order the part (main board) & reschedule a tech to come out in 5 more days! 1/12/10 The AT&T ConnecTech 3rd Tech arrives he's calling himself Tigren G. all though he's obviously NOT Tigren G. they look extremely different! I ask him what's his name he replies Tigren G. also, but this tech would not give his Tech I.D. number, but his telephone # is 818-987-7169. AT&T ConnecTech 3rd Tech for the 5th time let me know again that the part shipped (main board) is NOT what's needed. My system needs a Panel replacement which I was told several times was ordered. Come to find out the Panel board is not available with no eta.

1/12/09 I call Samsung s/w Mary 1:48pm who initially tries to give me the run around about bill of sales they already have on file, then she tells me they will exchange the t.v. but my Model size 32inches is not in stock I would have to pay a $294 upgrade fee. I don't have money for a replacement nor do I trust Samsung & I would never purchase any item from them again! She then tells me I have to wait 14days for the warehouse to call me & let me know when my model size will be available. They want me to wait 14 days for a PHONE CALL from the warehouse on when my model size MIGHT BE AVAILABLE after already waiting 1 month without a t.v. I've had 5 tech visits, 1 missing in action tech, 1 incompetent repair company AT&T ConnecTech, several refusals to transfer to a manager from Samsung & AT&T Connectech This is absurd! I cannot believe such a large company gives consumers the run around like this. I paid my money in good faith for a t.v. to function properly in the end I'm left a lemon waiting on a phone call.

Gloria of Bowie, MD January 12, 2010

First of all I would say I have to laugh at ready these entries, but actually this is no joking matter. I bought my television a 32" from "Tweeter" in Maryland who is now out of business. I cannot find any open story in the area, so I assume the entire business went out of business and not just my local store. I started having my issue in September 2009, I looked up Tweeter on the Internet to no availability. I then called Samsung. At first I was told that FIOS (cable) might have sent a bad signal and unplug it for a few minutes and then plug it back it. Well this did not work. I was fooled because the CSR was very nice. I called back and was really mad because the television was out of warranty and they told me that they had never heard of this problem before. The young lady told me it was recycling.

I found that odd, this was the first time she heard of this issue but yet used the word recycling. I search again on the Internet for the word Samsung and recycling and came up with all the complaints, so no I was not the first one, unless she was hired (started) that day. It is now January 2010 and I am shocked to see so many more entries. I said I was never buying a Samsung TV again and a audio company talked me into buying a 50" but they will cover the issues. I have since bought 3 more, for other people from COSTCO with a 2 year automatic warranty. In reading everyone's posting, it seems like they break down right after the warranty is up between 15 to 18 months. Although I have purchased 4 more Samsung TVs with my arm twisted on the first one, I will jump in line for a class action suit, I think something will be done. The reason why I am laughing because after my television having issues for an hour this morning, I just left the house with the same issue (on off or not on at all). I came home mid-day and it was on and is still on I hope (currently at work) 14 hours after my initial start up. I agree with one poster, I am starting to think I should leave it on 24 hours a day. When I first come home, the first thing I say, turn on the TV so by the time my show comes on hopefully it will stay on, but recently it has taken up to one hour to come on.

Very Frustrated, inclosing my mother's TV still works from the 70's. My parents purchased it, when I was a kid for the super bowl party with when Washington played Miami so you know that was a long time. More Frustrated!!!!!

James of Mount Joy, PA January 12, 2010

I am going to make this short, or try to. If anyone would like more ifomation, please feel free to contact me! I have a Samsung 55" LED tv that was bought May 2009. In November 2009 the remote stopped working. I called Samsung, and a local repair place came out. I wish Samsung was like this repair shop! Within seconds he found out that I needed to replace my cotroller because it failed. I called Samsung, and they said I would have a new controller within a week to ten days. December 8th, 2009 and no controller. I called Samsung and spoke with an agent. Said to wait three more days. December 11th, 2009 no cotroller. Called Samsung again, and again they told me to wait. December 15th, 2009 no controller. Called again, and was told to wait some more. December 18th, 2009 no controller. I called and they "Escalated" me to "Executive" customer relations! Someone would be contacting me. December 19th, 2009 no call from Samsung. Called and said that the "Executive" relations department doesn't work on Saturdays even though Samasung told me they did. I am "Escalated" again.

Filed a report with Better Business, and called Samsung December 21st, 2009. Explained to them that I filed with Better Business, and still no response. I was told that I could buy a remote control! Buy a remote!? Are you kidding me!? I was told that there were three UPS numbers, but no address to send them to. Are you kidding me!? They ask you for that every time you call! They also stated that there were four notifications for corporate to call me, and no one has yet! Received a phone call from Samsung December 22nd, 2009 telling me that my remote was shipped UPS and will be at my door in 7 - 10 business days! Are you kidding me! So I waited. Voila...No remote. Called January 8th, 2010 and was told that it is "ready to be shipped!" Talked to an "Executive Rep" and they didn't understand why I am getting the run-a-round. Said that the remote has been in stock since I called them back in November! Gives me his "Word" that he will do everything he can, even if it takes him all day, and call me and E-mail me with answers on January 11th, 2009! You guessed it...NOTHING!!!! I called January 11th, 2010, and he doesn't work past 5pm. How convenient!

The "Exeutive Rep" told me that the reason why I am not getting my part is that after 30 days it is impossible to get a free replacement! Are you kidding me!? The unit is covered for one year, including the remote! Last phone call today, January 12th, 2010. Was told by another "Executive Rep" that they are shipping it tomorrow and I will receive an E-mail. We will see what happens! Bottom line...I talked to 14 people,and still have gotten no where! Waiting to see what Better Business does! As far as Samsung goes...DO NOT BUY SAMSUNG!!!! Even if you are given it for free! Take a look at their warranties on most of their home electronics! 90 days, and some one year! Buy Sony, or Marantz! They offer great customer service, and excellent warranties!

Newton of Long Beach, CA January 12, 2010

This is the 2nd time & 2nd Samsung t.v. Model#LN32A330J7DXZA MSN#AK243CDQ740596V that has broken a few months apart & they are giving me the serious run around. 1st broken 8-12-09 because it would not power on repaired 8-26-09. 12-14-09 the tv has No sound & black screen. 12-14-09 called Samsung @ 8:09am s/w Kathy-Samsung could no longer help me with my t.v. & refused to TRANSFER CALL TO SUPERVISOR. 12/14 Rebecca who set me up with repair service with ATT Connect Tech & extended the warranty until end of the month. ATT Tech T came out Monday explained parts Samsung sent were defected & they had to re-ship parts. 12/22 ATT Tech scheduled to come & fix t.v. ATT Tech never came & could not be located by the company who called him several times.

T had the parts & the notes regarding the t.v. issues. ATT Connect Tech nor Samsung could contact the tech & had no clue what repair issues Tigren discovered. I called ATT Tech about 8 times (Darren @2:25pm Dustin, Jennifer, Anna@12:30pm, Mark, David) Regarding the missing Tech I s/w Samsung-Ashley @1:00pm REFUSED TO TRANSFER TO SUPERVISOR stating that the missing parts & tech was not an issue for a Supervisor. S/w Toi-Samsung who tried to schedule incompetent ATT Tech again. S/w Jasmine-Samsung set up service with SmartHelp new company. Samsung sends Tigren again who could NOT fix the tv again.

12/23 Rosie Samsung calls SmartHelp & they give her part need info she refused to check status of parts for me. 12/26 5pm SmartHelp sends tech who says I need T-Con or Panel board & other parts Tigren took are no longer available. Now Samsung will not call me back for service. 12/29 TimothyECS hung up on me, Julius. Received a part 12/29 called 12/30 per RebeccaECS I have to wait 3-5 days for a call back on this issue.

nova of Hurst , TX January 12, 2010

My 40" Samsung LCD flat screen clics several times before coming on and then it is vertical stripes and so you shut it off and it comes back full of dots so you shut it off agian and then you have a pictures. but now we can't get it to come on at all so I guess its off to the repair shop no extended waranty it's only two years old bought it from fry's online and missed the warranty button then could go back and buy it and the fry's store said they could sell me a warranty because i bought online!

Amy of Fort Wayne, IN January 11, 2010

I recieved my 27' Samsung tv as a Christmas gift in Dec. of 07. Right away I noticed that it would take a few seconds to come on. Within a year it went out and had to have a repairman come out and fix it. It was still under warranty. As of lately we would go to turn it on and it wouldn't come on and a few times while watching tv it would go out.

Tonight I think it bit the bullit. I came home to watch it and it came on after making a noise and a few seconds then it just went out. Tried it again, same thing. So I got on the internet and found this site and after reading a few of the complaints I relized what was going on. The tv will not come on at all. I am truely upset about this. I can't believe that if all these customes are having the same problem that something wouldn't be done through Samsung.

A tv is a pretty big personal purchase money wise and for a tv that is hundreds to thousands of dollars to only last a couple of years that is rediculous and unacceptable. I now will have to purchase a new tv and after reading this site it will NOT BE A SAMSUNG! and I will tell everyone I know! I am a single mom and it is hard to purchase big ticked items. This tv was a gift. I do work fulltime but a new tv is not in the budget. It will have to be a tax check purchase which I wasn't planning on spending.

Charles of Janesville, WI January 11, 2010

On March 30, 2006, I bought a Samsung DLP television model HL-R5667W, S/N 810W3CEA100062E at REX Appliance Store in Janesville for $2,199.99. At the time Samsung was highly recommended as the leader in DLP technology and quality. Since the purchase, I was very pleased with the quality and performance of the television.

Unfortunately, product has not performed well recently because the signal from all the various inputs now shows green squares in a distorted non-viewable state. The signal from the antenna coaxial input for over air HD broadcasts channels shows the same distorted television picture as described above. I am disappointed because product is just under four years old and is not functioning. A repair company stated the problem is in a main circuit board (part # BP94-02084A). The part cost approximately $270.00 and is not available. The labor to complete the repair is $130.00.

To resolve the problem, I would appreciate [Samsung] to provide/ship the needed part at no cost. I also would like the cost of labor to be paid by [their] company. I feel that a Samsung television set that cost $2,199.99 should last longer than four years. If [their] product doesn't then I cannot envision replacing my television with a Samsung product. [Their] corporate policy states: At Samsung, we follow a simple business philosophy: to devote our talent and technology to creating superior products and services that contribute to a better global society. I look forward to your reply and a resolution to my problem and will wait until January 21, 2010, before seeking help from a consumer protection agency or Better Business Bureau. Please contact me at the e-mail address or phone number below.

SO - after I talked to Samsung case mangement agent 30, Sanasung does not care about the crappy electronics they sell to consumers. SUGGESTION: every one write a letter to the president of Samsun USA - SAMSUNG USA Office of president Valley Rd. Suite 201 Mount Arlington, N.J. 07856 Tell him Samsung can change their name to Samsung Iraq, Samsung N.Korea but PLEASE drop USA from it.

suresh of Bangalore, India January 11, 2010

Dear Sir/Madam, I have purchased samsung TV in 3rd August 2008 from yesterday onwards sound is not coming only picture is coming. Please send your technician at the earliest. Thanks & Regards,

John of Powder Springs, GA January 10, 2010

Samsung TV 40" LCD, Model T4061F, 2 years old has he the same issue as many other Samsung TVs. Would not come on right away. Makes clicking noises and each day takes longer to power on. When it does power up the pictue is just vertical colored lines. Power down/up again and a picture appears. I will never buy any Samsung product again and will make it a life long mission to steer ANYONE WHO WILL LISTEN away from Samsung. I paid 1400.00 for this piece of junk. I suspect it is an issue with leaky capacitors as shown on the YOU TUBE video. Samsung should do the honorable thing and issue a recall to have them repaired at their expense.

Scott of Linesville, PA January 10, 2010

After having a problem with my LN-T4071F LCD TV I decided to look for recalls on it. When turning on, It clicks twice with no picture. After a few minutes, it finally comes on. Your website said it was in need of repairs which were going to cost 1/3 the price of what I paid for it new. I paid over $1800.00 for this TV 1 1/2 yrs ago at Circuit City. I also had a similar problem with an older model Samsung HD flat screen which cost me over $150.00 in repairs.

After searching the internet and The Better Business Bureau, I came across so many sites with so many Samsung customers with the same types of issues, but no recalls. They have swore off any further purchases of Samsung products. I will more than likely join their protests as well. Here is just one example of a website warning any prospective buyers of Samsung products to stay away from a disastrous waste of money. Just this one website includes 18 pages of ten's of thousands of very unhappy and lost customers of Samsung products.

It would be nice to see some recalls issued! There are so many other TV manufactures on the market now with much more of a solid quality reputation. When Samsung goes out of business, maybe [their] employees can find employment at one of them.

Delia of Wilmington, DE January 9, 2010

We purchased a 61" LCD HDMI 1080p Samsung TV $2,998.00 from sears in November 2006. June 2009 (2 1/2 years later) tv started shutting off on its own. We would turn it on and it would turn off again. I would turn it back on it would make a whistling sound then you would here click click click, flash, more clicks and then the sound when tv shuts off. We call samsung of course warranty expired. We were told to contact local tv repair for samsung. We did, we paid $80.00 to have the guy look at it only to tell us 4 days later that there is nothing wrong with the tv but that we had over 30,000 hours of tv time on the set...are you kidding me???? 30,000 hours?

First, there is not that much tv watching and in 2 years we would have had to be watching tv 24/7/356. He said we need to change 2 different bulbs,$600-$700 a piece. We said no thanks, we brought the tv home, left it unplugged because we didnt quite had it repaired. We decided after couple weeks to turn it on and nothing seemed to be wrong... no shutting off no noise no problem. Then 5 months later the tv started looking dark then it was so black we couldnt tell what the heck we were watching.

We called the repair man, he said to change the bulb something we can do ourself and it was very easy. So we did that, paid $120.00 for the part. installed it ourself, picture was bright,very nice look like new. 3 weeks later (yesterday) we are watching a movie when it shut off. We turned it on only for it to start the whistling and shut off again. We gave up watching tv for the night. This morning it wont even give us a chance to see it come on it powers on and powers off in one shot!! I cant beleive we have a $3,000 tv and in 2 1/2 years is all we got out of it! we called samsung they just say we have to cal our own repairman.

William of Jacksonville, FL January 9, 2010

Bought my 1500.00 clicking machine in Jan 08 (from good ole Circuit City). Before the first year the "No input" screen blocked the view for 20 minutes after turning it on. They had a guy come out and fix it. Then the clicking started a year and a half later. It was only clicking on and off for five minutes or so, now it does it for THIRTY minutes. I now leave the tv on 24-7 in fear it will never turn on again. Of course Samsung told me they can't help. When I told them I would by another company's tv next time, they did not care. When I receive my substantial income tax refund I will be replacing this garbage with a better product.

gabriel of charlton, MA January 9, 2010

same clicking problem as everyone else.

George of Staten Island, NY January 9, 2010

In a little over 2 years, after paying the now defunct Circuit City Store chain $2800 for a 46"Samsung LCD flat screen HDTV model # LNT4661FX/XAA, I am now left with an average 20 to 30 minute on and off clicking monster with dispersed white pink and colored drag lines all over the screen when it finally turns on. it is appallingly outrageous when you consider the fact that I still own a 25 year old Sony and a 20 year old 46" projection Hitachi which still work beautifully. I don't like being ripped off by Samsung and told by some voice on a phone representing a company whose blatant disregard for the consumer, that there is nothing they can do for me.

Molly of Austin, TX January 8, 2010

I purchased a Samsung television model LNT32424X/XAA at Circuit City on April 29, 2008. In September, the television began to turn off sporadically, then would not turn back on, or would respond slowly. On September 22, First Choice, the local Samsung repair service, came out and replaced the power supply. The tv worked for a few days, then went out completely. On October 2, First Choice returned and replaced the main power circuit board again. The television worked until December 31, 2009, when it just shut down. First Choice came out again and told me that the main power supply had failed and that the repair would cost more than $200. They charged me a $55 service charge because the television is now out of warranty. The problem is a recurring problem with the main power supply. I think Samsung has a reliability problem with the power supply. They should replace it with one that is reliable without charge to me.

Jodi of Charlotte, NC January 8, 2010

Purchased TV a little over a year ago and TV is now making a clicking sound turns out the issue is widespread the capcitors are not the correct size. Samsung has corrected the problem for 50 people back in Aug. but has since stopped offering assitance.

Richard of Hillsborough, NJ January 8, 2010

I bought this $2500.00 TV in March of 2008. It started having roblems 6 months past the one year warrantee. It cycles for several minutes before it comes on & sometimes the pixels are showing up not working on the screen.

Maria of Clarksburg, MD January 8, 2010

Please never buy a Samsung television and tell as many people as possible. Same clicking complaint as is posted all over the web and they will do nothing to stand by their product. Clearly their customer service representives are at the end with dealing with this problem because they are incredibly unhelpful and try to put you on hold as long as possible so hopefully you will just go away. Please don't buy Samsung!

Matthew of Freeport, NY January 8, 2010

I bought a Samsung LNT4053hx/xaa in August 2007. The warranty ended August 2009. Now in January 2010. The TV started turning itself on and off continuously with no picture. Samsung referred me to their repair shop. Don't see why anyone after 2 years should pay to repair a TV that cost $1,200 .

Nanette of Grovetown, GA January 7, 2010

1/6/2010 filed consumer affairs report in reference to Samsung TV 46" 1080P LCD HDTV Series 6-650 purchased with Best Buy Augusta, GA. 1/7/2010 I contacted Samsung Executive Customers Relations spoke with their employee, Courtney ID204 in reference to claim #3000570625 giving same information as I stated in my consumer affairs report of 1/6/2010. I purchased a 46" LCD HDTV that worked for ~3-months due to my out of state travel it was not reported to Samsung until 11/24/2010. It was still in their repair shop which I felt was unacceptable and requested a full refund of $1,549.99 plus Georgia sales tax. Courtney informed me my TV was not being shown as in for repair and she had to investigate while I was placed on hold. Courtney returned verifying my TV was still in for repair the following had already been replaced: T-Conboard, Power Supply problem still was not found and a panel was on order. I stated I did not feel comfortable with this TV even after the repairs as I had found from the Consumer Affairs on line these TV sets all have the same problem plus others and it does not last. Courtney stated I would have a new rebuilt TV once panel was in place. I stated I wanted a full refund and not a Samsung TV.

Eric of Grand Rapids, MN January 7, 2010

August 11th 2008 me and my wife bought are 1st big screen, a 50' rear projection DLP tv model #HL5UA650C1FXZA, Version # PKO1. After a short sixteen months we we're going on to bulb/lamp number four. It will be no surprise to many who have researched samsung that they want nothing to do with it simply because the year warranty expired, even though the service man they hired in the first place to replace the bulbs/lamps agrees that there is a bigger problem causing the bulb/lamp to blow.

We also purchased a service contract through a company that calls themself service net for $229.00 that would last us three years from the time Samsung's ran out. But to my surprise they will not cover this issue either saying are contract doesn't cover this issue and have been nothing but unpleasant and unhelpful in every way. One Woman actually started hollering at me for rising my voice at her.

I sure wish i would have read this website before I purchased samsung, probably would of been better off buying a Vizio. have left the company that we bought this tv through out only temporary because they are apparently trying to work something out on there end to help us but I highly doubt that will happen and at that point i will come back and release there name as well. I read comments about lawsuits and such, if that is really happening and I can get involved plaese someone contact me via email. In the end it makes me sick to my stomach starring at this tv and the money we wasted. Bye bye $1,500 please don't buy Samsung, I know I never will again.

scott of lincoln, CA January 7, 2010

Same shut on - off problem and clicking noise on Samsung TV ln52a650. Technicians have been out twice and repaired with faulty parts...problem still exists. I want them to take care of the problem...there is enough evidence to bring a class action lawsuit.

Linda of Peoria, AZ January 7, 2010

I bought a Samsung LN-T4053H LCD TV in June of 2007. It worked find until about 3 months ago when it started the infamous popping sound when trying to turn on and it takes 2 to 3 minutes to come on. I had my Home Theatre guy look at it and he said the TV was going out. Since it's out of warranty, I know I'm screwed.

After reading all the problems with Samsung, this will be the last product I buy from them. I even did all my research on Consumer Best Buys to find out what the best TV was, and this was in the top rating. How are they getting away with this issue without any consequences?

Arthur of Austin, TX January 7, 2010

I bought a LN-T4069F Flat screen LCD TV on febuary 2008 in December 2009 the TV started clicking continuesly more then ten times before it would come on. Now it wont even come on. Just like everyone here I called Samsung and they told me the same thing. Its out of warrenty but we can send you a service man at your expense. This really [is bad]. I paid 1500.00 for only two years of use.

I too will never buy Samsung. I also made a complaint with the Federal Trade Commission, consumer protection agency. Everyone should do the same.

Ray of brooklyn , NY January 6, 2010

well you heard one you heard them all purchased my samsung Lnt4665f model tv may 2008 as of may 2009 i have been getting a clicking noise anywhere from 2 to now a astounding 15 minutes before it powers on like many other customers samsung told me any repairs are out of pocket they will not stand behind their (sorry to say) garbage products please somebody help us this tv cost me $1500 on sale its only a matter of days before it stops coming on all together

Alfredo of Miami Lakes, FL January 5, 2010

I purchased a Samsung TV Model HLT5076SX/XAA VERSION PH01 SERIAL AHFM3CMP302579P less tahn 2 years ago. The TV stopped working no screen image and no sound, in researching in the Internet found multiple complaints from customers regarding these same issues with their Samsung units. When I called Samsung the telephone operator acknowledge the problem, but refused to service the unit quoting the one year warranty terms. I was refered by a service contractor that quoted $95.00 for diagnosis and a minimum of $300.00 for repairs.

Samsung should be legally addressed for their failure to assume responsabilities, disclosed product knwon problems and failing to do the customers right by doing a recall of the defective products.

The TV cost $1400.00, and Samsung just write off what seems to be a design flaw by quoting the warranty terms. DO NOT BUY SAMSUNG AS THEY DO NOT SUPPORT THEIR PRODUCTS

Ali of West Mishref, Kuwait January 5, 2010

Bought a 52" Samsung LCD TV (Model LA52M81B) for approx $1800KWD in 2007, in under 1 year, the TV started buzzing when turned on, display would flicker and then go off with the Audio still playing from the TV. Contacted Samsung and its distributors 3x and they could find "no problem". The TV was taken to their service center at least 2 times and kept for long periods by the service center. They then replaced the TV under warranty with a similar set after countless run around and dialogue; with the authorized technicians claiming that they could find no problem.

The second set after less than 6 months, same identical problem (of course by now the warranty had run out). Contacted Samsung again through emails and their website as before. No response. They just completely ignore the problem and the Authorized distributor claims warranty has expired, so of course I am expected to pay visit, inspection and all repair charges.

Both LCD TVs I have barely used (probably have been turned on about an average of 4 - 6 times per month for a couple of hours as it was only used on the weekends when I had the leisure time to spare) and were in pristine condition. $1800 K.W.D. = 6277.248 U.S.D. Lost Countless hours of stress and frustration trying to get Samsung and their dealers to acknowledge that the set had a problem. Several months without a TV, before and after the warranty expired (especially when it was taken into the service center) No solution to the problem still. The TV sits like a big picture frame and cannot be used.

rhonda of cary, IL January 5, 2010

I purchased a Samsung LCD flatscreen a year and a half ago at Best Buy for 0ver 700 dollars. Last week I set the sleeptimer and the next morning the tv would not power up. Samsung customer service would only say take in for service. I did and I was told that it has a bad lcd screen and that the cost of repair exceeded the cost of a new set and that it was not repaired.I used a visa debi card and not a credit card and Samsung only gives a 1 year warranty. There are many many web entries citing the same problems with powering up problems with Samsung tvs. There is obviously a defect with SAMSUNG LCD tvs which they will not address.

Diane of Satsuma, AL January 5, 2010

I have a Samsung 42" flat screen TV that I have owned for 2-years (1,800.00 by the way). After about 16 months the TV started clicking several times before coming on, same complaint as everyone else seems to have had. Today it has dots that will not go away and takes over an hour to come on. I have contacted Geek Squad and set up a repair time. I will be filing a Small Claims action after having repaired and suggest everyone do the same. I have written Samsung and to no one's surprise, never received a response. Word of mouth is very powerful so everyone spread the word about this products. I will not buy any Samsung product again and hopefully will get the word out so that others don't make that mistake.

Marc of Halifax, NS January 4, 2010

This is the answer from Samsung after I had written to them about 2 years and six months old Samsung LN-T4042H LCD TV.

I wrote: "Problems with power switch / possibly capacitors. I have been having the same problem described at this link. Capacitors replacement required. It looks like many Samsung TVs are doing the same. How will this be resolved? Should I start doubting the quality of Samsung? Thank you! earthinfo.org/samsung-tv-makes-a-strange-clicking-sound/"

Answer: "Thank you for submitting your inquiry to Samsung. Hello, We can only cover repairs for LCD TVs for one year after date of purchase. If a few units have had this problem that does not mean that all Samsung TVs would have it."

There u go! Well, Samsung, never again!

D of East Islip, NY January 3, 2010

Own a 50" DLP Samsung TV that all of a sudden started to get white spots all over the screen and is continuing at a rapid rate. Customer service stated that it is not their problem since I am out of the one year warranty and that I need to get my own TV repairman, they wouldn't even talk to me. Samsung does not stand by it's products at all after one year and they act like they never heard of pixel problems before.

Herb of Columbia, SC January 3, 2010

Bought from Sears June, 2007, Samsung LNT4061F 40" LCD TV. 3-4 weeks ago TV began taking over a minute before a picture would appear. Sometimes there would be a purplish hazy vertical curtain on the screen which would go away by turning the TV off & then back on. I thought the problem was caused by Time Warner Cable Co which had instituted a new system fro their cable boxes which the TV was plugged into so I called TWC and a tech was sent out. He unplugged the TV from the box and the problem was still present so it was determined that the problem was with the TV & not the cable box. The TV makes a chirping sound when it is powered on and then 5-10 seconds later, the picture appears. Mine was chirping 6-7 times before a picture would appear and on some occassions after the TV was turned on there would be a colorful vertical striped pattern but no sound.

Turned the TV off and it would go through the chirping procedure and fianlly a picture would appear. It was taking about 1 minute & 20 seconds for the picture to appear. Contacted Samsung authorized repair facility but was told they only did work on items still under warranty unless Samsung instructed them to repair the TV. No idea of a price for repair. Called some local repair shops in Columbia, SC area and most all of them said it sounded like the power supply was failing and one said it would just get worse. Rought estimate of $300 by one shop, others said to bring it in & quoted an estimate charge. One local shop came to my home & picked up the TV and collected $60 which included a $40 estimate fee & a $20 pick up & return charge. About 2 hours later called & said the TV would be returned in 15 minutes and the total additional amount owed was $199. Power supply module was replaced. Service guy said he didn't even know how the TV was coming on since the power supply was in such bad shape.

Went online and have seen this set and others similar to it, have undersized capicitors installed leading to power supplu board failure. Samsung should be held accountable for their action and be held responsible for all or part of the repair charge I paid. There is no excuse for a TV which cost around $1700 when new going bad after just 2 1/2 years of use!

Jean-Pierre of Brossard, QC January 2, 2010

I received my Samsung 32 inch TV (LN32A650A1F) for Christmas 2008, after quite a long research on the brand and model. Since I own another TV, I kept this one to watch my blu ray DVD. I have watched approximately 2 movies a month for 12 months (not much usage). Well, on December 31st, 2009, as I was watching a video, the TV went dark (sound was still on). It seems that overheating turns off the picture.

This is the 2nd Samsung that give us a problem. My wife monitor, bought 18 months ago, went on the fritz. It was sent back to Samsung (under warranty) and after 2 months, without a monitor and without any info from Samsung, we got a royal runaround and finally we found out that they had closed the file. Couldn't find a monitor to replace hers. They wanted to send back a 24 inch without speakers. No can do. My wife is adamant to have the speakers on the monitor (claims she is tired of all the wires hanging around). Finally, Samsung sent another monitor 22 inch with speakers (HDMI). We'll keep our fingers crossed for this one.

As for the TV, the warranty just expired (one week) and without being overused. So since we live in Quebec, we'll try to have it fixed, otherwise, since the product is supposed to last more than 1 year and is supposed to last for a raisonnable period of time, we'll see if we can sue Samsung in small claims court. After these experiences, we can safely say that Samsung will not be part of our future. A thousand dollars through the window.

Doug of Cromwell, CT January 2, 2010

We purchased a 61" Samsung DLP TV (HL-6186W) around two and 1/2 years ago. In August we began getting the 'bulb error' light code on the fron panel and the TV began randomly shutting off. I replaced the bulb, but the problem continued. TV works for a while then just shuts off. The panel lights blink and you cannot turn the TV back on until they stop blinking.

I called Samsung and because the TV is out of warranty they would only set up a service call. Service tech came (for $110 initial charge) and said that, because the TV was working at the time there was nothing he could do. He said that he could begin replacing parts (one for $600 or one for $700) but he had no way of knowing which to replace. So he left. Problem continued and began to worsen. I called a local repair service ($68 charge). They reseated the bulb and checked that the door was closed. They left and the problem contiued and worsened.

Only option now is to pay for a very expensive diagnosis and part replacement or replace the TV. In today's world, consumer electronics should operate for much longer than 2 years before major component failure. Samsung will hopefully see it's market share disappear until the quality improves. Bulb and service calls $400+

karen of new philadelphia, PA January 1, 2010

Looks like we are joining the never ending list of complaints about the Samsung tv's. Bought a Sanmsung lcd 339 series 3 about a year and half ago and the thing won't turn on. It;s pretty suspisious that it does this right about the time the warrenty runs out. Any type of lawsuite coming and I will be envolved. You can count on that as much as you can count on these tv's breaking after the warrenty exspires. Out of 900.00 dollares.

Marc of Halifax, NS January 1, 2010

Two years ago I purchased a Samsung 40" LCD TV. I have had problems since the begining. Picture quality is only good from HD source. Lately a repeated clicking when I push the power botton. I am discovering that I will nead to replace some capacitors however now I am reading that it may not be worth it because some of them have stopped working even after the capacitors have been replaced.

Samsung Canada have not been helpful since I have contacted them with my last problem. Go figure! I will not buy any other Samsung product. I will go back to my old TV until those glitches have been corrected on those "state of the art" tvs.

Deanna of Phoenix, AZ January 1, 2010

Just less than 2 years after purchase, our Samsung LCD started showing pink dots at times on the screen (not consistently). Then, it started clicking several times before turning on. Now, we have to turn on and off several times for about 30 minutes before it will finally click on. I had called customer service last week to lodge my complaint. Something as everyone else.

As everyone else, we had researched that Samsung is the best...we will not buy another Samsung product. Now, a repairman will pick the tv up Monday (not the one Samsung had call) and we will see if it is worth fixing.

Steve of St-Jean de Brebeuf, QC January 1, 2010

Bought a 40 inch Samsung LCD TV 14 months ago and had 12 months guarantee on it. Tried to power up and it never wanted to start up. Tried everything and it hasn't powered up. Bought it at Sears but they are closed for the next 2 days for New Years.

Will contact them but after reading this site I have a feeling I won't get much from them or Samsung. I will try and get it repaired on the side but it makes me very angry. If there is something done in a lawsuit count me in!

Larry of Portlandvill, NY December 31, 2009

My 46 in. Samsung tv started the clicking noise and died just after the warranty expired. I fixed the tv myself by getting info on line. Still upset with Samsung I went on youtube and posted a comment to every Samsung tv ad that I could find. My post said: Before U buy a samsung tv put SAMSUNG TV CLICKING into a google search and read about THOUSANDS of samsung customers that are screwed and pissed off. This was a very good way to get the word out about their junk tvs and I eurge all with this problem to do the same thing. It's just a little bit of satisfaction, but it gets the word out to people that might buy this junk and directs them to this site. DON'T BUY SHAM SUNG !!

Glenn of Ashburn, VA December 31, 2009

I purchased a Samsung DLP TV a little less then 3 years ago. At 13 months it stopped working. It went dark and the famous 3 lights were flashing. I ordered a bulb and well that was not the issue. Samsung had repair person come out. They were shocked it wasn't working because only 700 hours of tv had been watched. Replaced color wheel and after second visit it was fixed. The TV just broke again. I'm now the proud owner of 4 bulbs. Guess what - not the buld, but the wheel again. Call Samsung and frankly they don't really care. TV is almost 3 years old they say. I say the wheel shouldn't keep breaking. Especially with limited use. Samsung just doesn't care about the defective product they are selling. They will not take a look to see if its something that is wrong with tv and that it will keep breaking.

Daron of Forest Grove, OR December 31, 2009

40" SAMSUNG Model LNS4052 Same Story as many others - LCD started to get hazy areas. After 2 years, has sound but no video.

Angeline of Long Beach, CA December 31, 2009

I had purchased a Samsung 40' LCD Model:ln40a500t, on 11/28/08. I stood outside in the cold for this Television. Exactly 13 months later 12/26/09, It suddenly had a black tinge to the screen. I could not explain it. I had called Samsung customer services reps 4 days later & had explained to them that situation. They insisted that I am out of my 1 yr warranty which expired on 10/01/09 even though I had purchased this TV on black friday last yr 2008. I am really frustrated because as a customer they should at least had someone come out to my home & see if it's a manufacturer's defect. I had called twice & both those times they used the excuse that I AM OUT OF WARRANTY.!! I am so peeved with this company, I can't believe that they won't help me out with my problem or even just make an exception. I will not buy another LCD or anyother products from SAMSUNG. Im hoping that filling a complaint will help. Wish me luck...

DHolmes of Collierville, TN December 30, 2009

My Samsung 40" LCD turned off and back on a few weeks ago for the first time. I decided to get online and see if this was a problem and, bam, I find this site! My one year warranty ran out in March of this year but since I bought it with a VISA card with benefits, the warranty is automatically extended an additional year. I will surely put in a warranty repair even though my TV has done this only once.

Judith of Cape Coral, FL December 30, 2009

I purchased a Samsung 50 LCDTV from Sears in 2006. I have had the set repaired three times. The first two repairs involved the set turning off. The last repair was for white dots throughout the screen. Unfortunately, the last repair fixed the white dots but the set now turns off whenever it wants. I was told that there was a defective chip that caused the dots and that the turn-off of the TV is caused by the improper installation of the back door. This door rests against the turn-off switch (located at the bottom back of the TV)and if not installed correctly will trigger this on and off mode. I have called Samsung since they recommended the vendor and the problem has not been solved. I really believe that one does not pay $2,000 so that a TV stops working 3.5 yrs later and on top of that have it repaired THREE times. When will Samsung admit that they have a problem?? I will never buy one again, which when one is retired and on a fixed income may be never.

Robin of Pompaon Bch, FL December 30, 2009

Purchased a tv a yaer and half ago 800.00 on sale. Now it does not work i understand that this has been happen with their tv as far 2005. They have not recalled or let the consumer know of the defect in the tv that happen to go out in a year or so from the time of purchase from complanint i read online.

Bentleigh of Slidell, LA December 30, 2009

I bought my 42' Plasma Tv in December of 2005. Within the frist year my husband and I had to replace the bulb. It worked fine until the next year. The picture started to blank out. There was still audio fro a few seconds, and then nothing. We turned the television on and then off but it did the same thing. Samsung did nothing to help us except say," You should call a repairman."

Clearly Samsung is not doing its job. We called a repairman to come and fic it. He charged us 610$ just for an estimate and that estimate was high. 1,500 to fix it. It was then fixed.

On Christmas day, my family and I were trying to watch a movie. We watched about five seconds of it and then poof. The tv went blank. You could still here the audio for about 2 seconds and then nothing. three buttons blink everytime the standbye/temp button, the timer button and the lamp button. My husband is furious that this is the second time this has happend and our warrenty just ran out. Samsung just told me the same thing. "You should call a repair man." I am clearly not buying from Samsung ever again.

Kelly of Long Beach, CA December 30, 2009

I have the same complaint as the hundreds of others here. My just under 2yr old Samsung 46" LCD clicks several times (over 30 seconds) before it will come on. Samsung told me it's out of warranty and referred me to a couple local repair shops. $250 to fix a problem that lots of people are having. Seems like there should be a recall.

Kellie of Palmyra , PA December 29, 2009

It sounds like this list of complaints could simply be copied. In less than 2 yrs our Samsung started to turn off and on/ have roving color spots and take forever to actually turn on to watch. Sears won't help, Samsung won't help. Out of warranty... by weeks. I expect when you purchase a high ticket item... it should continue to work. I still have Sony tvs from 1984 that still work.

Dave of Woodstock, GA December 29, 2009

I own a Samsung 46" DLP television that is about 2 1/2 years old and the picture is nothing but green squares and will randomly power off. Looking at the research, it appears this is a common problem with their digital board and the chip. I too, will not buy another Samsung product.

Peter of Brampton, ON December 29, 2009

I purchased a Samsung LCD TV on April 1 2008. It's an LN-T4669F. A few days ago it wouldn't turn on and all I could hear was a clicking sound and the red standby light blinks. I see that a lot of people have this same problem. I phoned Samsung and they informed me that it was out of warranty and they could refer me to a local person who could fix it for me. I asked the service technician if this was a common problem and he said he hadn't heard of the problem before.

Then I found this site and was amazed at how many people have the identical problem I have. I did a lot of research before I bought this TV and based on everything I read this TV was the best one that I could afford. I have two Samsung CRT televisions that still work and thought I would continue to buy Samsung based on my previous experience with them. My last three cell phones have been Samsung and they have all been great again indicating that they manufacture reliable products.

I had a 22 year old Sony TV that still worked when I gave it away last summer. I expect TV's to last at least 10 years and I don't think that's too much to ask for after spending $1600. I'll never buy Samsung again regardless of what the reviews say and I'll tell anyone who will listen not to buy Samsung. After I bought my TV my son and brother in law both bought Samsung LCD TV's based on my research and I hope they don't have the same problems everyone here are having.

To top it off I did some renovations to my living room and made the wall cavity to exactly fit this TV. I doubt I'll be able to find a 46" TV that will fit into the space.

Charlene of Abington, PA December 29, 2009

I purchased my 46 inch Samsung one year ago. We are now noticing the white spots. From the messages of others they are experiencing the same thing.

J of alpharetta, GA December 29, 2009

We also have a useless 42 inch Samsung TV out of warranty that is now dead after the constant clicking and failure to power on. When you pay over a thousand dollars for something you would expect it to last over 2 years ! It is totally unacceptable for Samsung to continue with their game of ignoring the problem and their customers. Obviously from the looks of all the posts all over the internet, this has been going on for months now with no response or help from Samsung. A company this big should not be allowed to get away with this blatant act. I am very disappointed and will never be purchasing a Samsung product again and am telling everyone I know about it as well. If Samsung would just step up and do the right thing, they might restore some of our faith in them...as it is now, they are hopefully losing business left and right. Why hasn't an attorney stepped up to handle a class action suit ?...I would think this would have been done by now. Please post here if you hear about one and everyone keep the heat on Samsung until they hopefully do the right thing.

Hernando of Miami , FL December 29, 2009

Samsung is selling defective TVs with total disregard - Samsung LN-T4642H is a worthless pile of trash. I have been for a very long time a Samsung customer and loyal supporter. In the past I had marveled at their technology and enjoyed their many products; however, I recently purchased a new 46 inches LCD HD TV from them for about $1000.00USD, and was very pleased with the unit until now. It has been about 19 months since I made the purchase and now, for no apparent reason, the LCD TV(model LNT-4642H) has been taking longer and longer to turn on, it's currently taking about 15 clicks to go on or about two minutes and is getting worse.

I have called the Samsung customer support line to report the condition only to be given the polite runaround (I feel your pain thing), that there is nothing that they can do because my set is out of the warranty period of one year, the set was purchase brand new and has been in my position for about 19 months. I further insisted, explaining the situation, that my TV apparently had defective capacitors, a largely common and documented defect and that was suffering from the dreaded "Clicking Sounds of Death", the nice lady just keep repeating to me that Samsung would not cover the fixing cost, about $400.00USD, because the TV was out guarantee.

I never had a new TV go bad on me within such a short time from purchase, the last time I had anything gone wrong with any of my TVs was about 30 years ago. I was planning to purchase a new LED LCD TV from Samsung, but because of Samsung total lack of responsibility and absolute disregard for their clients I have lost all confidence in this company, I plan to never buy another Samsung product again regardless of the outcome with this situation.

To Samsung, just remember what happened to the great American car manufactures like GM, Chrysler, American Motors, that for may years had a total disregard for their clients, producing marginal quality or bad products, they now may soon disappear, or go by the wayside in the likes of American Motors, or like Chrysler, that is now having a difficult time trying to regain their consumer base.

Let's all send this so called great foreign and arrogant TV manufacturer a clear and loud message, If they are not going to take responsibility for selling defective products, if Samsung is going to disregard their clients, we should then not buy any of their crappy products that are only designed to last past the warranty period, pass the word around that Samsung is no longer a good and respectable company (got too big for it's own good) and that we should stay away from them.

SAMSUNG has made a terrible and irreversible mistake ignoring and harming its clients, there are thousands of reports all over the place indicating that Samsung is selling faulty products with an absolute disregard for their clients. Samsung, as a company, has reached the very lowest; their LCD TVs are worthless piles of disposable trash. By my calculations, all Samsung LCD TVs equipped with these underrated capacitors are going to fail.

I have plans to contact a well established law firm here in the United States to file a well deserved class action lawsuit, as well as contacting the Federal Trade Commission, I'll keep you posted. For the mean time please search the internet and educate your selves, you will be surprised at all the atrocities this company has committed against their consumers, I'm not kidding, please don't buy their products!

Peter of Brampton, ON December 29, 2009

Three days ago my Samsung LCD TV model #LN-T4669F wouldn't turn on and only made the clicking noise everyone here is talking about and the red standby light keeps blinking. I didn't get any warning like other people here. I've had the TV for 20 months. I didn't get the extended warranty because I have two Samsung CRT TV's that are still operating. I've had three of their cell phones and they've been great phones. I mistakingly thought they were a reliable brand. I did my homework before I bought the TV and this make and model was the best bang for my buck.

I contacted Samsung and I got the same story everyone here got and that is your TV is out of warranty and we can tell you where you can get it fixed. I asked the Service Technician if he'd heard of this problem before and he said he hadn't. Then I got on the internet and found out exactly how many people have had the same problem as me. There must be thousands of TV's that have the same problem and those are only the ones that go online to conplain.

I contacted a class action lawyer over the holidays but haven't heard back I quess because of the holidays. I referred him to this site among others that I've found. I'm retired now so I might spend some time at Best Buy and discourage anyone who's looking at Samsung TV's from buying one and also tell them about the sites I've found. I'm also going to get a bumper sticker made up indicating Samsung is junk. I don't know if any of this will work but I'm not going to stand by and see a $1600 last only 20 months. I had a Sony TV last for 22 years and I ended up giving it away and it's still working.

Natalie of Austin, TX December 28, 2009

I bought a Samsung 54" DLP TV in May of 2007 for $1200.00. When the picture went out, in October 2009, I called them. They said it was the lamp. I bought a $130. lamp. I installed the lamp. I still had no picture, only a faint image. I called Samsung again. They said it was something else, and to call a repair person. I called the repair person and they told me that it would be $1030. to repair the light engine, and he charged me $170. to tell me that.

After two more calls, I was refered to the the "escalation department". They told me and I quote miss Kendra "we don't cover our product past the one year warranty" and "there is no one above me to talk to"... I called again and found out that she closed my claim number.

I got online and found another department. They said there was another department that I could contact, the LAST department, called the Case Managment department. She gave me another claim number and said someone would call me by Wed. Who am I to believe? Each department told me they were the last to contact.

I think that Samsung should stand behind their product. They said they don't have to. I am out $1600.00 for a $1299.00 TV and still, they say that I need to pay another $1030.00 to fix it.

bob of albany, GA December 28, 2009

Like so many others that have filed complaints, my wife and I have a large flat screen Samsung TV that takes forever to power on. Just like the others, it started shortly AFTER the warranty expired. As soon as I called a local Samsung repair outlet, they were very much aware of the problem and were glad to quote an outrageous price to repair. Looks like it will be cheaper to buy a new set.

SAMSUNG will not be getting anymore business from us. Like the others who have complained, I made a large financial investment and now suffer the additional costs of replacement. I could just leave the set turned on constantly, but I fear a fire hazard when not home.

Phillip of Thomaston, GA December 28, 2009

This sounds like the same song, but here's my experience. I purchased a Samsung LNT3232HX 32" LCD a little more than a year ago. About 3 weeks ago the picture began ghosting with very dark output. I turned the set on/off a few times, removing power and even tried reset the display, but to no avail. Called Samsung they were no help. The recommended a TV repair shop in the area and I called to make an appointment. Meanwhile the TV began displaying a normal picture, so I called and cancelled at which time they explained they though it was the mainboard which would need to be replaced for $500. Fast forward to present: The monitor is displaying same symptoms as before but this time, it's not correcting itself. Yes the warranty has expired, no Samsung has no legal responsibility to fix this. But I feel cheated. These TVs are supposed to last 10+ years and I get the feeling that the used car salesman with the sawdust in the transmission has scammed me again. Well Samsung, I'm not paying $500 to fix your crap; I may as well buy a new one (it won't be Samsung). But you've really done this to yourself, you see I'm an IT guy and a lot of folks ask my oponion about what types of devices to buy. Guess who won't be on the list.

Christopher of San Antonio, TX December 28, 2009

I have s Samsung 40 inch LCD model# LN-T4061F Television, purchased in Sep 07 from Sears that has started clicking when trying to turn on. After reading all the comments from others who have purchased Samsung products and are experiencing the same problems, I am in favor of joining with those who want to participate in a class action law suit against Samsung in order for them to correct and address the problem we are experiencing with their products.

I once had a Song TV which travel to 3 foreign countries and 4 states in a 20 year and never had a problem, so I didn't like so many others see the need to purchase and extended warranty. Judging by comments from other who purchased the warranty I don't believe it would have done any good. This is downright corporation thief and profit greed! I am so disappointed.

chris of hammoton, NJ December 28, 2009

Best tv ever until the clicks. Bought the tv almost two years ago. I contacted Samsung six months ago when the clicks started, first for about a minute. Then they lasted ten minutes. Then twenty minutes. Now I am waiting since 7:00 am twenlve hours later and guess what no picture. It also won't turn off unless you unplug it, the only good thing is when it turns on the picture is still great.

The first time I called samsung six months ago, the guy I talked to said, "he never heard of that problem in the lnt4671f model." I asked him if he has ever looked on the internet because there are so many people with the same problem with the same tv. I was like even you tech staff admits there is a problem with the capicitors. Just fix the problem stop pretending there is no problem. Why don't they except responsibilty for the problem?

franklyn of longs, SC December 27, 2009

tv will not power up on first attempt. once you depress poweron via the remote, tv power on light goes out, sounds tones are heard, power on light starts flashing, off, then the light comes back on, and the process starts over and over until the tv comes on. called the help desk, after tv was on, they requested me to power off tv, unplug it, depress the power on area on the tv for 10-15 seconds, plug it back in, power up tv. start on first attempt. but, after powering down the tv, and next attempt failed, took the tv about 20 to 30 attempts to come on.

Cory of Elgin, TX December 26, 2009

My wife and I have a Samsung 52" LCD model# LNT5265FX, which cost $2500! The tv is 15 months old and I went to turn it on and nothing but clicking noises and finally it turned on so I researched the problem and found out that thousands of people have had the same problem. I called and Samsung gave me the run around and we also purchased a $600 insurance policy with the tv that was supposed to take care of anything wrong with it so we contacted Conns where we purchased it and they said it was only covered if the tv was stolen and they gave us the run around, looks like we were CONNED!!! Called a few repair shops and they quoted anywhere from 400-800 to fix the problem. What is wrong with these tvs is the capacitors are the wrong size and they go bad which causes problems right about the time the factory warranty goes out kindof ironic isnt it!! I opened my television up and saw numerous capacitors that are the wrong size so I did some research went to radio shack and Frys and bought the right components and fixed the thing myself in about 3 hours, turned it on and it works just like new.

Samsung had to do this on purpose for people to have to fix these tvs. These tvs cost thousands of dollars and go out right out of warranty hmmm makes you think doesnt it. If anyone is interested in saving some money I will fix your tv for $100 I will replace the generic capacitors with name brand ones that are right for the circuit board and you will not have any more problems with the clicking. If anyone is interested in shipping your tv and having a one day turnaround I will ship it back you just pay for shipping and return shipping plus $100 for the parts and labor and I will repair it for you. If these capacitors leak they can damage the whole circuit board. The capacitors to fix the board cost me between 20 and 50 depending on which ones and how many are damaged.

Linda of Sicklerville, NJ December 26, 2009

Purchaes Samsung 58 in plasma in July, accepted delivery 8/12/09. On 12/13/09 screen went black.12/14/ called Geek squad because we have the 4 year ext warranty ($330). 12/17/09 tv is picked up by 3rd party repair shop. 12/23/09 I am notified by repair shop that there is a hairline crack in the screen causing the tv to power down. This crack is so minute, so miniscule that it can only be seen when the tv is on. This explains why the tech couldn't find any visible phsyical damage to the tv upon arrival to my home. Repair shop advises me that Samsung will not cover phsyical damage and asked do I have extented warr. I do so we call Geek Squad. I am then informed that they also will not cover the repair or replace the tv for the same reason. I am then advised to phsyically go to the store.

I go to the Deptford, NJ store and store manager Brian Smith orders an "escalation" which basically is a Best Buy tech will come to my home to try to service the tv. If he finds phsyical damge again I am out the cost of the tv with no replacement and a $330 extented warrenty that covers nothing. I personally do not see a happy ending it sight.

Nancy of Cudahy, WI December 25, 2009

we have had our samsung 46 lcd tv for 14 months. WE turned it on this morning and nothing but clicking, clicking. clicking. I called samsung and after trying ehat they told me with the remote ( by the way with no piture hard to do) yhey told me waraanty expired 2 months ago call repair shop. I see there is over thousands of complaints with the same issue and no help from samsung.

Sharon of Westland, MI December 24, 2009

I purchased a Samsung LCDHD TV 1 year 2 months ago and am having a problem with the HD picture/sound. Is crackling, breaking up, and distorting sound on my HD channels. Called Samsung and after 60 min. of on-line chat, and various solutions that didn't work, they told me I would have to have a tech. fix it. Am NOT going to pay money to fix this almost new TV and had I known of all the complaints about Samsung, I would never have bought this TV. Will never buy Samsung again as their customer service stinks and their product quality leaves much to be desired.

Cameron of Lynn Haven , FL December 22, 2009

It appears I too am a victim of the dreaded Samsung HDTV LCD power supply failure (blinking light, clicking on/off but not picture). Repair estimates at $347 on top of of my original purchase of $1500 and only 13 months old. If Samsung wants to keep loyal customers, they had better start compensating/recall ASAP.

debbie of highland, IL December 22, 2009

I own a lnt5265fx/xaa samsung tv. It was purchased in Nov. of 2007. A week ago, i started seeing purple dots when it was turned on. If i turned it off the dots would go away. I spoke with a samsung rep that said it sounded like a dead pixel. She also said, because i didn't take out the extended warranty the repairs were not covered. She set me up with a repairman that said it sounded like the power supply was going out. The repairman told me the repairs would start at $300 if i took the set to him. That's about an hour each way from where i live. I paid $2800 for this set it should last longer than 2 years. I'm upset, because i recently purchase a 37 ' samsung and will be experiencing the same problems. Samsung should pay for repairs even if there is no warranty. Automobile companies have recalls all the time after the warranty expires.

Moufid of Ottawa, ON December 22, 2009

I will not ever purchase Samsung product again! I have purchased My LN46A650A1F LCD TV from Sears, Ottawa, Canada After 14 months it has started turning on off by itself and its picture is distorted and has very loud noise.

Kevin of kilgore, TX December 21, 2009

Have a LCD and a DLP for nearly 2 ys. Both went out the same day! DLP needed bulb changed it works fine. (For now) LCD would not turn on, so I read about the capacitors are cheap. Sure enough! I took the back off the top 2 capacitors were bad. (The tops of them were bulging up) took the board ouand 2 a repairman can't solder and it cost $45 to change capacitors. Not bad for fix but I spent $4000 for bth TV's and Samsung would not help one bit if you are out of warranty. Bottom line they need to recall all the TV's and take the cheap parts out and replace them with standard parts.

Ann of millport, NY December 21, 2009

Purchased 32 samsung tv. set it up husband plugged in cable to the back of tv it caught fire and sparked, burned husbands finger and curtains.

JOHN of MILLVILLE, NJ December 21, 2009

I have a LNT 4061FX LCD TV that I've had problems with. First I noticed a burn image while I was still under my 1st yr warranty, and they would do nothing to help now I'm having a problem powering on. It constantly clicks but wont come on. I haven't had this TV for 2 yrs yet. After some internet research, I've found this to be a common problem with Samsung, but when you call, they act like its the first time they have heard of it. I will never buy anything from Samsung again and would like to warn other consumers that they have the worst customer service.

Siobahn of Converse, TX December 21, 2009

I purchased a 40' SAMSUNG LCD 1080P last year. After 15 months of having the television, it has stopped working. It started by making a loud pitch noise when I would turn it on. Then the picture stopped working. The television now turns itself on and off until I unplug it. I can't use the television anymore, it is completely broken and I am without a tv. It really upsets me because this tv was a gift and SAMSUNG is suppossed to be a good product. SAMSUNG needs to do something about this because there is no reason that my television that I've had 15 months is broken. We need to get a class action law suit going.

Anthony of Tilton, NH December 20, 2009

I have 2 Samsung TV,s Both 42 inch 1 plasma 1 LCD. Both are under 3 years old and both have started doing the same thing. Sound but no picture. Clicking noise on start up. Someone should make Samsung accountable for their products.

Michael of Fort Worth, TX December 20, 2009

I purchased a Samsung LN-T4669F LCD TV in March of 2008 from Plasma Bay.com and also a so called extended warranty from RepairTech.com both companies are out of business what a joke. I am having the same problems everyone else is having with the clicking and powering up the TV. I can't believe this after spending over 2K for a TV that worked great until this issue and I am finding out that that I can't do much about it except fix it myself or pay the ripoff repair people to fix for you. I feel bad for even recommending Samsung to anyone not any more they got my last hard $$$ from me. No more Samsung products in my home and now I am advocate against Samsung crap. Should of brought a Sony, it too bad we don't have a American TV company anymore instead of this Japanese or Chinese crap.

Narendra of Brampton, ON December 20, 2009

Purchased Samsung LCD TV LNT4042H in Aug 2007. Now I have a problem in TV starting with click sounds and delay in TV powering up. On research learnt thousands of people who bought |Samsung got the same problem with many of their models including LNT4042H due to defective electrolytic capacitors used on the power supply. The substandard capacitor used manifest itself after a year or so of operation resulting in consumers being left high and dry since warranty period is over. Samsung should own up responsibility to this well known problem and offer to fix this issue.

tom of Oceanside, CA December 20, 2009

I purchase Samsung 42 Flat Screen TV in June 2008. The last 2 months the TV would turn & off. I kept blaming the Cable box...finally the TV would only flash a red light and click ..click..click.. click..click..and on !!!!!!!!!!!!!! So I called a TV repair company..they pick up the TV and told it would maybe be $200.00 repair it..they claim replace parts to the power supply..Wow! the repair bill was $415.oo dollars. What a ripe I paid over $1200.00. Now that I read power just needed to parts to be solder. Now I feel the TV Repair ripe me off also because they only had the TV for one day, what I`m trying to state how did the TV repair company get the parts in one day? I honestly feel that Samsung Corp should pay repair bill! Note: I will not ever purchase Sumsung product again!

Michele of Whitney, TX December 19, 2009

15 Months after purchasing our Samsung 46" HDTV, we too are now experiencing the constant clicking and no picture problem. Living in a rural area, we are forced to transport the TV over an hour and leave it for a week to be repaired! Quite a bit of research time and money was spent on this purchase and I am truly sick that it went out immediately following it's warranty period. I definately agree, Samsung should step up and initiate these repairs!

Carlene of White Oak, NC December 19, 2009

Add me to the list of terribly disappointed Samsung buyers. I have a model LNT4061F tv that turns itself off and on at it's own whim. Nothing seems to help. I called Samsung only to be told that I am 3 months out of my one year warrenty. Gee. Thanks for that. Reading back over the complaints just on this site, it occurs to me that a class action suit is the only thing that is going to get Samsung's attention. Anyone else ready to play hardball?

Randolph of Millville, NJ December 19, 2009

I have just read all the complaints while researching the problems I am having with my Samsung 52 inch LCD that we purchased August 2008. Sounds like Samsung has a serious issue with the relay clicking noise. Our LCD just started doing the clicking noise this week. When it first started it clicked 4 times trying to turn on the tv. Now it is up to 20 times of clicking before the tv will come on. I guess from what I have read soon the tv will not come on at all. Great for spending $2,700.00 on a Samsung. They should be responsible for repairs since there are so many complaints.

LL of Fort Thomas, KY December 18, 2009

We spent over $2000 for a 52 inch Samsung LCD, 18 months ago, it is broken and Samsung won't do anything about it. The TV tries to turn on but nothing happens and it just keeps cycling through to turn on. It is 6 months out of warranty and Samsung said too bad.

The Customer service people acted like it was my problem for not buying the extended warranty. I spent $2000 for this is it unreasonable to think it will hold up for more than 18 months? We are going to have to pay $300 to have it fixed. Never buy Samsung.

Neil of Houston, TX December 17, 2009

After 18months or new Samsung LN-T4061F suddenly lost its picture. I have owned many TVs before...but never had one go out after only 18 months. Contacted Samsung to see if there was any extended warranty or help that could be offered since it was out of warranty by 6 months and met with typical were sorry but no help here.

G of Gainesville, FL December 17, 2009

This is a follow up as I made a complaint back on November 17th 2009 about my 46" Touch of Class' (what a joke). I guess I am here to vent some more but Samsung should be reading all of these complaints as when I called them they blamed every thing but the Tv. I fixed the problem myself along with the help of a Tv repair/sales Ward's in Williston Fl, great help, I took just the PC board to them and they replaced the bad capacitors and it works fine now all for $20.00.

To Samsung it's Christmas, a time to praise our maker but also a time to give gifts to the ones we love....I purchased a 32" LCD Tv for my mom, not a Samsung, I purchased a DVD blue ray, not a Samsung and even a washing machine, not a Samsung. My point leading up to the problem I had with my 46"TOC. I most likely would have bought Samsung. No more, never will be a consideration again. You loose $$$$$ Samsung and I'm sure not just me. I have even gone so far as to Block out the Samsung words on both of my LCD and any other item that I have from Samhung.

Stefan of Slate Hill, NY December 16, 2009

Purchased 40" LCD on 09/07. I have been having the power cycle issue for about a month now maybe more. So by now it could take up to a day to turn the tv on so I just leave it on(a fire hazard I'm sure). Spoke with cust service via live chat and they just referred me to a local repair comp. My father-in-law heard of this company and had used them once before to repair his washing machine with great success. When they came they told me I had a bad panel and would need new capacitors. Capacitors would cost $70 dollars on top of the $130 it cost just to have them walk in the door. They would have to take the TV to their shop to do the repairs however, and that by replacing the capacitors it may only extend the life of the panel by a little. To replace the panel would be another $700. I told them leave the piece of junk right there and when it died I'd go buy an LED. So a $1200 TV cost me $130 to tell me it would cost $730 to repair. And I won't even be done paying it off till 09/10. After this experience when I do go buy another TV I will not be buying another Samsung thats for sure!!

Rob of Fallbrook, CA December 16, 2009

I too purchased a 40 inch LCD Samsung TV after the warranty period it would not power up. I called Samsung several times and no answer. They just don't care!! I went on a Website found the cure. If you can solder you can fix the TV yourself. There are four capacitors in power supply that have blown because they are of marginal value. Search the web for this repair. The replacement capacitors can be purchased at Radio Shack.

K. of Garden City, MI December 16, 2009

After 2 years of owning my 42" Samsung LCD, same thing as most of you - started with the clicking for 5 minutes before it turned on which led to 10 min then 20 min then 2 days! Now I am unable to turn it on at all. Called Samsung and inquired about a recall - the rep just gave me the number to the parts distributor and said the repairs would have to come out of my pocket!

I am just shocked with the massive number of problems they will not do a recall on these tvs. I will never purchase another Samsung nothing again and I will also do my research before making such a major purchase!

greg of oklahoma city, OK December 16, 2009

I purchased a Samsung LNT4042H 40-Inch LCD HDTV, 1 1/2 years ago. I like thousands of others have the same problem they are having. The TV clicks or click cycles several times while it is trying to power up, eventually it wo't turn on at all. It is well documented in thousands of complaints that the problem is caused by defective capacitors in the power supply. This could be a fire safety issue also.

Kevin of Foothill Ranch, CA December 16, 2009

I, like many others, purchased a lemon 42" Plasma from Samsung. The Model is HPT4254 purchased from Circuit City in May 2007. The Power Board is on melt-down and TV clicks on-and-off for hours. It currently does not work at all. Samsung Customer Service refused to acknowledge the problem and passed me off to Service Technicians that want to charge me a minimum $300 service fee. Might as well buy a new TV, and NOT a Samsung. Don't know why I ever switched from Sony in the first place. I have a 42" Sony LCD (1st Generation)in my other room that is nearly 11 year old, and works GREAT! I have some colleagues that are attorneys and I have advised them to look into this problem. Samsung really dropped-the-ball on this manufacturing defect.

Lisa of Smyrna, GA December 15, 2009

We are having the same problem with our Samsung 42 inch HDTV. We paid $1200 for this TV 18 months ago and this "clicking sound" that everyone else is complaining about started about 1 month ago. The picture is still good once the TV actually turns on. It is taking longer and longer for it to actually boot up and from what I'm reading, it looks like it will continue to get worse.

I'm more afraid that it will catch fire, which is what I've read not only on this site, but on other "complaint" sites as well. How is it possible that a company like Samsung can get away with this??? It seems that most of their TV's are defective!!! Unless they compensate us for their defective merchandise, I will spread the word to my friends and family...NEVER BUY ANOTHER SAMSUNG PRODUCT!!! Unfortunate!

Bill of Cattaraugus , NY December 15, 2009

I have a 40" Samsung LCD TV that will not start up for 4 to 5 minutes if at all. Sometimes it will have sound sometimes no sound but a picture . I usually have to start it 3-4 times to get it to work but it's getting progressively worse.

JoAnne of W. Paducah, KY December 15, 2009

I purchased a 46" Samsung LCD TV Model #LNT4661FX/XAA from Circuit City in Paducah, KY. on 12/15/07. I have had problems with the TV in the last few weeks. I have to keep pressing the power button several times before I can get the set to turn on. Sometimes there are pixels all over the screen, I turn it off and turn it back on and the pixels are gone. Once the TV is on I have no problems so far. I researched the issue online and found many people are experiencing the same problem and that it is because of defective capacitors in the power suppply. I contacted Samsung by chat, phone and I wrote a letter to the corporate office about the issue. I was told since it was out of warranty and that there were no known issues with my TV then I was on my own.

We pair $2000.00 for this TV on sale! So now I am faced with an expensive repair bill on Samsung's defective part or I just have to get a new TV. Unacceptable. Consumers need some protection from this kind of issue. Samsung knows they have a problem, it is the same problem on every size/model of their TV's. Samsung needs to step up and recall/repair these TV's for their consumers. I will never purchase another one of their products if I do not get some relief from this problem. It is not fair to pay that kind of money for what is supposed to be a quality product that fails within 2 years! It is time that these companies stand up and stand behind their products that we consumer purchase.

Cathy of Monroe, , GA December 15, 2009

Well, here I am again! My SAMSUNG finally died, one week before Christmas/purchased Thanksgiving only two years ago. I previously posted a complaint on this sight around September 2009 but wanted to warn you about this new problem. You might want to unplug it before it causes a FIRE HAZARD!

My SAMSUNG was taking 1 to 1 1/2 hours to TURN ON. One day last week, after 1 1/2 hour turn on delay. . . I had a fairly decent picture. . .watching QVC to purchase christmas gifts,and BOOM! I heard a sound as if someone was standing in the living room and SHOT me with a gun. Funny but not really! I literally ran to unplug it and looked for smoke!

Since that time the picture got worse but still came on but picture was awful. My husband was watching last night and thought he could just turn it off and back on like usual, and it would come right back on and clear up. WRONG! Once again, two hours later, still trying to come, it SHOT US AGAIN. He thought I was exagerating!

Still unemployed, Christmas, and stuck with a TV that shoots you! YOU GOTTA LOVE IT! Might as well laugh than cry, too many other issues to worry about. Right now, I have my wonderful 15" Craig purchased $100.00 from CVS for a kitchen TV, sitting in front of my WONDERFUL/PIECE OF JUNK 40 " SAMSUNG/$1500.00/SEARS but, at least the thing works!

if I could fix this thing, even if I tried to! I don't want it in my HOME! The thing is, SAMSUNG needs to stand by their products and if you make a $1500.00 purchase, it should last long than 2 years (went bad 1 year and 3 months after purchasing.) I know Customer Service, 24 years in it in banking. Poor management and $$$ signs by investing in too many construction loans, put my employer out of business by being CLOSED BY FDIC. SHUT DOWN!

I would think as bad as the economy is, hard times, SAMSUNG and any other companies would be doing everything they could to keep customers and make them happy. I don't wish being unemployed, at 50 by the way, on anyone but right is right. There are too many problems with this TV. It needs to be recalled before it kills a family by FIRE or leaves someone homeless! CONCERNED!

Matthew of Asheville, NC December 14, 2009

Like so many people on here my Samsung 40 inch lcd began popping at start up, and this problem gradually got worse. After reading other peoples horror stories trying to deal with samsung and being quoted repair cost in excess of 200 dollars I decided to look for another solution. If your even slightly mechanically inclined you can fix the problem your self, I did for just under 20 dollars and now my tv works like new again. The problem is a couple of capacitors that rutinely go bad in samsung tv's.

Roger of N Dartmouth, MA December 14, 2009

TV #1 Samsung 32 inch LCD TV LN32A550P3FXZA purchased 10/11/2008 Circuit City for $849.99. Started to cycle power on and off on 12/12/09 while doing so the unit does not respond to the remote control and TV side controls. Only remedy was to unplug for 12 hours then reapply power. The TV then functioned normally ut I suspect that the problem will return after reading many other complaints similar to mine.

TV #2 Samsung 32 inch LCD TV LN32A450C1DXZA purchased 10/11/2008 Circuit City(same day)for 622.49. Random audio problems while viewing digital, as opposed to analog, cable TV started around 08/01/09. The ausio issues are occuring every day now. Contacted Samsung and they inform me tat TV is out of warranty.

Janelle of New Orleans, LA December 14, 2009

Bought a 40 in model LN40A530P1 in Aug 2009. same as everyone else just clicks and will not come on. Of course did not buy extended warranty. Know I am toast.

Ricardo of Seattle, WA December 13, 2009

Have a flat screen TV model HP S4253, model code HP S4253 X/XAA a 42” LCD. When we first got it the TV kept turning itself off, it needed to have its power board replace because it was faulty. Yesterday the TV caught on fire, smoke came out of the back where all of the hardware is located. Not good, the TV is not even four years old.

Jeff of Lewisville, TX December 13, 2009

I bought a 40" Samsung 1080p LCD HDTV 15 months ago. When I turn it on, there are purple dots all across the screen. I have to power it off & on again for them to go away. They just started appearing out of the blue one day. A few weeks later, the TV started having issue powering on. When I turn on the set, it comes on but without a picture, then it turns off, then it turns on again, then it turns off again, and it continues to do this for about 7-8 minutes before finally coming on with a picture.

Samsung warrantys the TV for one year from date of purchase. Since I purchased my TV 15 months ago, it's 3 months past warranty. Needless to say, I purchased a 3-year extended warrany when I bought the TV. I thought I was covered. Unfortunately, both the company I purchased the TV from (PlasmaBay.com) and the warranty company (RepairTech.com) have gone out of business. I felt like I'd just been punched in the stomach. Desperate, I called Samsung and politely explained my plight. They politely told me there was nothing they could do. I am extremely disappointed. I spent $1400 on a Samsung TV that lasted only 15 months. I feel cheated. This is absolutely unacceptable. Samsung should stand by their product and customers.

Stephen of Phenix City, AL December 12, 2009

I purchased a Samsung 42" HD TV in 2008. After 14 months the screen went bad so I called the extended warranty phone number I had been given. On April 24, 2009 Stone Electronics a local firm (Columbus GA) picked up the TV and promissed a return in 7 to 10 days. I got the TV back on June 8, 2009. In October of 2009 the same problem arose. I again call the exrended warranty line and was directed back to Stone Electronics. Stone picked up the TV on October 26, 2009. It is now December 11, 2009 and I still have no TV. Repeated calls to HHGREG where I purchased it , to Stone Electronics, and to Samssung get no response except "Its not our fault".

Max of Green Valley, AZ December 11, 2009

Purchase Date September 21,2009 received it about 3 days later. I purchased a Samsung HT-BD DVD 7200 . When I received it, I could not connect to Netflix or Pandora. I did all of my homework prior to calling Samsung Repair. I was told immediately that it was a Netflix problem. I called Netflix and they ran me through a series of tests. Once again Samsung passes the buck, so he connected me to Samsung.

I spent a great deal of time--hours. First, they were going to send a technician out. Then they said, "We can't do that. You'll have to send it to New Jersey." I asked for a repair facility closer and she said there was one in California, but it has to come to New jersey. When I got my UPS label, it said California, which is where I sent it. Turn-around is more than two weeks. I did not document this time period here in this letter. It would not be hard for me to prove the times looking through my Samsung E-mails, my guess is it was well over two weeks.

I plugged in my wireless adapter into the wireless adapter port and it does not work. I plugged it into the side port, (used for other devices), and it works. I called Samsung and they said if it works in one port then don't worry about it. Both ports are supposed to work. I stewed on it for a couple more weeks and called Samsung and demand that I get some service on this. I have been hung up on by US Samsung employees more than 5 or 6 times. When they don't know how to do something, or don't want to give you answers, they disconnect you.

I finally got a hold of a girl in NJ that gave me authorization to return it to the repair facility. I asked for a new unit--that this one is a lemon. Eventually, she decided that it will be repaired and that nothing else will be done. I said, "OK, send me my repair label." She gave me the address. And I asked where the label was. She told me that Samsung only provides shipping one time for repairs. When I threatened to contact consumer groups and the AG office, she reluctantly sent me a label.

For the next couple of a weeks, I once again stewed on this, then reluctantly I shipped out the device to California, knowing it will be 2+ weeks before it is returned. Since I purchased this device just ove a couple of months ago, it has been in the hands of Samsung about as much as in my hands. When I sent the repair ticket the last time, I put a letter in the box about what was not working and sent a copy of that letter to the US CEO of Samsung in New Jersey.

On December 4, 2009, I received the notice that my equipment was repaired and shipped second day air from California. I called on Monday 12/7/09 to see where my equipment was because it didn’t show up on the UPS number. Once again, I was lied to by Sumsung. I received the equipment on December 9. Last evening I worked about 4 hours trying to connect the device wireless to the router. I tried to call Samsung. No one was available at those hours.

Today about 11:30 I contacted Samsung, talked to Tier 1 technician, was referred to Tier 2, and then after spending more then 90 minutes on the phone, the Tier 2 technician tried to pass it off as my wireless provider, not a Samsung problem. I told her that I have two computers, a printer, telephone, Roku that all operate perfectly on WiFi. She said it's not the device. I asked for 5 minutes to test something. I plugged my Roku device into the connection on the TV and the power supply, pushed the button and it worked perfectly. Then she said that she would put me to a level 4 person. I said that no level would fix this because it's not working.

I was told by her that a Level 4 tech would contact me in the next 24 to 48 hours. I told her I am lucky to be retired and I do not appreciate being a prisoner in my own home by Samsung to wait on the phone. The last technical reference number I have is 2010748946. I contacted Netflix to see if they had any additional Samsung numbers to call and they did not have anymore numbers. He wanted to know what the problem was and I said the Samsung device is not working. What's not working he asked and I told him the story. As I told him the story, he documented it on their computer.

This year I purchased a refrigerator,range,dishwasher,microwave,2 flat screen TVs dvd,a wireless device for year 2009 device, and a [bad] home thearter system all Samsung. I will get results and if need to be file suit under Magnuson-Moss Warranty ACT. Before I was messed around so much, I just wanted my equipment to work.

Now I want a new 7200 BlueRay DVD player and to be paid for the time I have wasted with [their] employees. I want [them] to respect customers, by not hanging up on them and passing them off to another company. I think I have figured out [their] customer service here in the US--they are a third party that trully have no ties with Samsung. This equipment is a lemon and needs to be replaced today. No more hours on the telephone and waiting for technical support to call. I would like to send this to Samsung world headquarters I am un able to find such an address. Max Elliot 3200 W Elephant Head Road Green Valley, AZ 85622 520-393-7918 520-331-8347 maxelliot@msn.com maxelliot@hotmail.com max3200@gmail.com please use MSN as 1st choice Cc: CEO Samsung Corporate Office Attorney General Office, State of Arizona Attorny General Office, State of Texas Attorney General Office, State of New Jersey Report has been filled with Consumers Report Magazine Numerous other Consumer outlets Report has be filled with American Express

Stanley of Tucson, AZ December 11, 2009

I bought a 42 inch, Samsung LCD TV model LN-T4053H from Sears about one a half years ago. It quit turning on properly about a month ago, either by remote or on the console. Takes several tries at least. Shabby. I have had TVs that worked for decades and more without a problem. And this was by far my most expenisve set.

Max of Green Valley, AZ December 10, 2009

Purchase Date September 21,2009 recieved it about 3 days later. I purchased a Samsung HTDVD 7200 . When I received it, I could not connect to Netflix or Pandora. I did all of my homework prior to calling Samsung Repair. I was told immediately that it was a Netflix problem. I called Netflix and they ran me thru a series of tests. Once again Samsung passes the buck, so he connected me to Samsung. I spent a great deal of time – hours. First, they were going to send a technician out. Then they said, “We can’t do that. You’ll have to send it to New Jersey.” I asked for a repair facility closer and she said there was one in California, but it has to come to New jersey. When I got my UPS label, it said California, which is where I sent it. Turn-around is more than two weeks.

I did not document this time period, but it was two weeks. I plugged in my wireless adapter into the wireless adapter port and it does not work. I plugged it into the side port, (used for other devices), and it works. I called Samsung and they said if it works in one port then don’t worry about it. Both ports are supposed to work. I stewed on it for a couple more weeks and called Samsung and demand that I get some service on this. I have been hung up on by US Samsung employees more than 5 or 6 times. When they don’t know how to do something, they disconnect you. I finally got ahold of a girl in NJ that gave me authorization to return it to the repair facility. I asked for a new unit – that this one is a lemon.

Eventually, she decided that it will be repaired and that nothing else will be done. I said, “OK, send me my repair label.” She gave me the address. And I asked where the label was. She told me that Samsung only provides shipping one time for repairs. When I threatened to contact consumer groups and the AG office, she reluctantly sent me a label. For the next couple of a weeks, I once again stewed on this, then reluctantly I shipped out the device, knowing it will be 2+ weeks before it is returned. Since I purchased this device a couple of months ago, it has been in the hands of Samsung about as much as in my hands. When I sent the repair ticket the last time, I put a letter in the box about what was not working and sent a copy of that letter to the US CEO of Samsung in New Jersey.

On December 4, 2009, I received the notice that my equipment was repaired and shipped second day air from California. I called on Monday 12/7/09 to see where my equipment was because it didn’t show up on the UPS number. Once again, I was lied to by Sumsung. I received the equipment on December 9. Last evening I worked about 4 hours trying to connect the device wirelessly to the router. I tried to call Samsung. No one was available at those hours. Today about 11:30 I contacted Samsung, talked to Tier 1 technician, was referred to Tier 2, and then after spending 90 minutes on the phone the Tier 2 technician tried to pass it off as my wireless provider, not a Samsung problem. I told her that I have two computers, a printer, telephone, Roku that all operate perfectly on WiFi. She said it’s not the device. I asked for 5 minutes to test something.

I plugged my Roku device into the connection on the TV and the power supply, pushed the button and it worked perfectly. Then she said that she would put me to a level 4 person. I said that no level would fix this because it’s not working. I was told by her that a Level 4 tech would contact me in the next 24 hours. I told her I am lucky to be retired and I do not appreciate being a prisoner in my own home by Samsung to wait on the phone. I contacted Netflix to see if they had any additional Samsung numbers for me to call and they did not have anymore numbers. He wanted to know what the problem was and I said the Samsung device is not working. What’s not working he asked and I told him the story. As I told him the story, he documented it on their computer. This equipment is a lemon and needs to be replaced today. No more hours on the telephone and waiting for technical support to call.

Max of Green Valley, AZ December 10, 2009

I purchased a Samsung HTDVD 7200 . When I received it, I could not connect to Netflix or Pandora. I did all of my homework prior to calling Samsung Repair. I was told immediately that it was a Netflix problem. I called Netflix and they ran me thru a series of tests. Once again Samsung passes the buck, so he connected me to Samsung. I spent a great deal of time – hours. First, they were going to send a technician out. Then they said, “We can’t do that. You’ll have to send it to New Jersey.” I asked for a repair facility closer and she said there was one in California, but it has to come to New jersey.

When I got my UPS label, it said California, which is where I sent it. Turn-around is more than two weeks. I did not document this time period, but it was two weeks. I plugged in my wireless adapter into the wireless adapter port and it does not work. I plugged it into the side port, (used for other devices), and it works. I called Samsung and they said if it works in one port then don’t worry about it. Both ports are supposed to work. I stewed on it for a couple more weeks and called Samsung and demand that I get some service on this. I have been hung up on by US Samsung employees more than 5 or 6 times. When they don’t know how to do something, they disconnect you.

I finally got ahold of a girl in NJ that gave me authorization to return it to the repair facility. I asked for a new unit – that this one is a lemon. Eventually, she decided that it will be repaired and that nothing else will be done. I said, “OK, send me my repair label.” She gave me the address. And I asked where the label was. She told me that Samsung only provides shipping one time for repairs. When I threatened to contact consumer groups and the AG office, she reluctantly sent me a label. For the next couple of a weeks, I once again stewed on this, then reluctantly I shipped out the device, knowing it will be 2+ weeks before it is returned. Since I purchased this device a couple of months ago, it has been in the hands of Samsung about as much as in my hands.

When I sent the repair ticket the last time, I put a letter in the box about what was not working and sent a copy of that letter to the US CEO of Samsung in New Jersey. On December 4, 2009, I received the notice that my equipment was repaired and shipped second day air from California. I called on Monday 12/7/09 to see where my equipment was because it didn’t show up on the UPS number. Once again, I was lied to by Sumsung. I received the equipment on December 9. Last evening I worked about 4 hours trying to connect the device wirelessly to the router. I tried to call Samsung. No one was available at those hours.

Today about 11:30 I contacted Samsung, talked to Tier 1 technician, was referred to Tier 2, and then after spending 90 minutes on the phone the Tier 2 technician tried to pass it off as my wireless provider, not a Samsung problem. I told her that I have two computers, a printer, telephone, Roku that all operate perfectly on WiFi. She said it’s not the device. I asked for 5 minutes to test something. I plugged my Roku device into the connection on the TV and the power supply, pushed the button and it worked perfectly. Then she said that she would put me to a level 4 person. I said that no level would fix this because it’s not working. I was told by her that a Level 4 tech would contact me in 24 to 48 hours. I told her I am lucky to be retired and I do not appreciate being a prisoner in my own home by Samsung to wait on the phone. I contacted Netflix to see if they had any additional Samsung numbers for me to call and they did not have anymore numbers. He wanted to know what the problem was and I said the Samsung device is not working. What’s not working he asked and I told him the story. As I told him the story, he documented it on their computer. This equipment is a lemon and needs to be replaced today. No more hours on the telephone and waiting for technical support to call.

LaCresha of Douglasville, GA December 10, 2009

The TV(LNT4061F) will click while watching a show and take up to 15 minutes to come back on, it takes 15 to 20 minutes for it to come on. Sometime there are Lines on the screen and sometime the color is jumbled.

Sandra of Mississauga, ON December 10, 2009

I can not believe how Samsung is getting away with this!!! I purchased a 42' LCD tv in December 2007. I didn't get the extended warranty (thinking that tv's last for at least 6+ yrs- at least my previous tube tv's did). WELL I LEARNED THE HARD WAY!!!! I spent $1800 on this tv and I have just found out that I have to replace the power board becuase it won't turn on and it takes 5 mins (after all clicking noises). I called customer service and of course ..useless! I even requesting to speak to a manager and the girl hung up on me (the nerve). The second time around they gave me a number for the local "authorized dealer", where they told me that it was going to cost me $250 to buy a new power board.

Dawn of Norman, OK December 10, 2009

Calling samsung cust. service is useless. They want to send a tech out that costs a minimum of 300 just to look at the thing, then they want to charge you to take the tv to their shop(another 200) then they want to charge you 200 to replace the entire mother board. So do the math -700 dollars! I FIXED MY OWN FOR 6 DOLLARS!!!! YES SIX dollars! After reading what others did, replacing the two 10v caps, did the trick. And you can replace the volts with equivalent or higher. So i put 16v's in mine and it works like a dream now.. Personally, I figured what did i have to lose?!?!? Glad i'm a very industrious woman!

Daniel of New York, NY December 9, 2009

Bot the HPT-4254 in Summer 2007. TV power supply continuously clicks and never turns on. Called Samsung and they were useless, unhelpful and uncaring. Prior to this, I had recommended Samsung to a few friends who ended up purchasing TVs. What a mistake, now I must live with the guilt of recommending a shoddy and unreliable product.

Sharmila of Katy, TX December 9, 2009

We bought this Samsung 40" LCD tv 1080p in 2007. Little mor than a year after it started giving problms such as red grains and delayed power on etc. First we thought probably because of the voltage in our house and we went overseas and got carried away. We were so busy to worry about t his , but now the problem is real bad and we have to sit long time, waiting for the tv to display anything after switching the power on and the red grain come and off too. So I started researching online and found out so many people has the problem. We have small old type tv and its still running with no problem. We spent over 1000k for this and we get to use it only for a couple of years. I really wish someone help us to get the money back. We dont' want to run behind the technicians and then again problem and again calling. We have no interest in that.

Rachael of San Diego, CA December 8, 2009

We purchased a Samsung HPT4254 about 2 years ago. We are having the same problem as everybody else on this website...power supply, TV won't stay on, just clicks and turns off by itself. We paid over $1000 just two years ago and Samsung will not do anything about this defective TV. How is it that so many people have the same problem and Samsung doesn't have to do anything about it? If there are any class action lawyers out there please look into this case.

derek of rochester hills , MI December 8, 2009

My Samsung LN-T4665F 46 inch LCD TV has started clicking, which is a symptom of bad capacitors on it's power supply. I am quicky discovering that this is a wide spread issue. I don't appreciate paying $1500 on a TV and having problems a year and a half after purchase. Hopefully there will be a recall or a class action law suit.

For the record, I had the unit's motherboard replaced already because of a different issue. Fortunately, it was under warranty for that. I haven't tried contacting the company, as of yet.

Jennifer of Woodstock, GA December 8, 2009

On 5/31/07 we purchased a Samsung 56 inch DLP HDTV from Brandsmart. Just a few days before the 1 year warranty ran out, the Lamp quit working. Samsung sent a repairmain to our home 2 weeks later whom replaced the Lamp. In October of 2007 the TV began to whine loudly before turning on and took much longer to "boot up". Then, while watching something, the screen went black. The Lamp had gone out again just 4 months after being replaced. Same thing happened in June of 09, October of 09 and 12/3/09.

So in 18 months, we have gone through 5 lamps! So, now the lamps are lasting less than 2 months and even the Samsung repairmen and their phone support reps admit that it shouldnt be happening. Samsung has replaced all but one 3 of the lamps.

This most recent time, when I called them, I was offered a replacement for the TV. Then a few days later, was told the rep that offered that was not authorized to do so and that it is not their policy to replace a TV that is out of warranty. They offered me a refund, which is less than half of what we paid for the TV and we cant get a comparable sized TV for that.

The woman on the phone told me that they had already been gracious by fixing the problem so many times. What?? They sold us an obviously defective product! Investing this much money in a TV is a LONG TERM investment, not 2 years! NEVER buying or recommending a Samsung TV AGAIN! We are out of money spent on what we thought was a long term investment!

Ivan of Orlando, FL December 8, 2009

I Bought a Samsung 42" Plasma TV in October 2007 and I began having problems with the Tv in May 2009. I looked at my paperwrok and I had the warranty certificate that clearly stated that Plasmas had a 2 year Warranty, so I called the toll free cust serv number and they told me that I only had 1 year warranty no matter what the paper said, after speaking to 5 reps and 2 weeks later they authorizer the repair.

Two weeks later the repairman finally had the parts and repair the tv (they sais it was probably the motherboard which i've read many people have had problems with it) 3 weeks later i had problems again with the TV, it works fine but It can not change channels so I can only use it for video games or movies.

I contacted Samsung again before October 09 and they told me that they will not cover the repair and what they had done was a one time repair.. I told them that according to my warranty ceertificate they were supposed to fix it and offered to fax it to them but they did not want to and refuse to pay for any repairs.

I contacted the same repair man thay sent and He told me that it was probably the Motherboard and the minimum cost will be about $300. I WILL NOT EVER BUY A SAMSUNG PRODUCT. I HAVE OLDER TV THAT HAVE WITHSTOOD OVERSEAS MOVING AND THEY HAVE NEVER HAD A PROBLEM AND THIS ONE DID NOT EVEN MAKE IT TO 2 YEARS W/O HAVING A MAJOR PROBLEM

Alexandra of Madison, WI December 7, 2009

My 18-month old 40" LCD 1080p television just quit working. On this site, I've read hundreds of complaints from other consumers with the identical problem. In my case, while watching TV, the picture would suddenly go to static (once white, with vertical bars, once green, once blue) and the audio would go to full-volume static (white noise). Each time, I would turn the television off and it would then come back on. Today, the television will not turn on at all.

Cathy of Jamestown, ND December 7, 2009

June 23rd. of 2009 we purchased the Samsung UN55B8000XFXZA from our local Sears store. By the middle of July 2009 the TV had dark corners and white clouding. I contacted Sears and they said we needed to contact Samsung, here is where the trouble starts. Started contact August of 2009 and finally on November 12th of 2009 they decided the TV could not be repaired after an exchange of TV and 3 different repairman coming to fix the unit. They agreed to send a truck to pick up the bad TV and then would send refund. Today is December 7th and I have just been on the phone again with them and they will no longer give me a time frame of when the TV will be picked up and I can not get my refund until the TV is picked up. Price of TV was $3637.99.

We went and purchased the 55" 8500 series TV in the mean time so we would have something to watch thinking the TV and refund would be taken care of in short order, I guess not. I now have $8000.00 tied up in 1 defective TV and for the time 1 good TV and can't get an answer from Samsung. I am completely disgusted with this company and will never do business again with them. Where do I go to next to get my money back from these people. Do we as consumers not have any rights. And by the way I also have a 46" Samsung TV bought in June of 2008 and am now having problems with this set not turning on and dots on the screen sometimes, sounds like the same defect as everyone else online. For now still runs after taking 3 minutes to turn on. When this TV quits I will be buying from another company. Biggest thing now is how do I get my refund, TV is ready to be picked up. How many weeks should this company be given to honor what they told me.

UJ of Alexandria, VA December 6, 2009

The same problem described by 1000s of consumers. Outside of my warranty, SAMSUNG 42' LCD TV begins maniacal power cycle problem. Takes 20-30 minutes for picture to come on, keeps powering on and off, clicking sound, the same as everyone else here. Complete fleecing of customers. Issue was known before TVs were shipped as admitted by Samsung Reps.

Michael of Canton, OH December 6, 2009

I am among the many, as I have found out on the internet, that has had a problem with a Samsung 40" LCD TV. After doing my research about televisions and, even though it was about the most expensive of the models available, I bought the Samsung because of ratings it was given. After less than a year and five months (and less than five months out of warranty, I might add), it has a problem that sounds like a manufacturing defect. It now takes about two to three minutes to turn on after fits and starts, alternately trying to turn on (with characteristic sound and blue light) and then silence and no "blue light special."

Needless to say, I am extremely disappointed with the short life of the product. Samsung apparently cut corners by using inferior electronic components, which do not stand the test of time. I have asked Samsung by email, which will probably will go unanswered, to extend the warranty period beyond 12 months in good faith.

So much for not purchasing extended warranty coverage. The rule was that purchasing such insurance was not necessary since electronic circuit boards do not go bad and, if defective, will show themselves in the first few weeks. I wish I had not told my son, who also purchased a Samsung about ten months ago, how pleased I was with mine. He was wiser than I, however, and purchased the extended warranty.

I have not yet taken the TV set to be repaired, but from what I have found on the internet, I'm looking at about a $300 repair bill, almost a fourth of what I paid for the set. Will I buy Samsung again? Not a chance as I now know they use inferior materials in their products.

Ryan of Fallbrook, CA December 6, 2009

We bought a 47" LCD 120 Hz 1080p TV from Circuit City about 18 months ago for $2000+, it was a great looking TV that produced a beautiful picture. Within the last few months it started making the clicking sound before it actually powered on. First it only took a few seconds, then progressed to a few hours, and finally it won't power on at all. As I read the same complaint over and over about Samsung LCDs hopefully something can be done legally. I did not purchase a TV for this much money to use only for a year and a half.

Derek of Kitchener, ON December 6, 2009

Constant on/off cycling of my TV (Samsung LN-T4061F) when I power it on. It clicks on (blank screen), blinks o couple of times (red dot on power button), turns off, then repeats this cycle 8+ times and now takes over 2 minutes to actually power on. The TV is only 23 months old and after investigating various on-line forums, this is obviously a widespread problem with Samsung TVs.

The repair will be $300-$500, and Samsung says 'too bad' and 'sorry'. Samsung should be STOPPED from selling products with sub-par electrical components and should be FORCED to repair these TVs. The repair will cost $300+ due to cheap Capacitors that are being used on Samsung TVs.

Nishant of Rosera, India December 6, 2009

I had given my samsung tv before six months to the local samsung dealer to repair it. also i purchased it from this dealer. he said me i must repair it in a week after coming the engeneer from the company. but he not did so. he always says me and my other family members somtime parts not available sometime engeneer not coming and took the period of six months.

now he is saying take another tv. that tv cannot be repaired. now i decided i never buy any product of samsung company and advise all never buy any product of this company. because its service is very poor.

Maggie of Fort Worth, TX December 5, 2009

I purchase a 50 inch Samsung DLP less than two years ago. After a week of using the TV it started to mess. It would take longer and longer to start. and I had to get Circuit city to come exchane it and the new one was doing the same thing over and over. They told me that is the way the TV is. I purchase the TV black Friday of 2007 and I went on Samsung website and filled out the form and no one contacted me and it has been over 3 weeks now.

The TV is making a very loud noise and vibrating. I called a locasl repair place and it would cost me $359 to get the TV fixed. I am out over $1000! now I have to pay another 359 to fix this TV. I will never purchase anything Samsung and I will tell all my friends to never purchase anything Samsung! ...bad product and a rip off.

Julio of va nuys , CA December 5, 2009

I've reading about the samsung LCD TV, I'd pay 3000 per mine 1 year ago , now it is taking about 15 seconds to star and it's showing some different colors line all over the screen , so please if some one knows a lawyer , that way all together take samsung to court and get at least our money back , we got to be together in this matter, so let's suit this company .

Scott of PITTSBURGH, PA December 4, 2009

Same old story: paid $3500 three years ago for a Samsung 52" Plasma (HP-S5053/S4253) from Circuit City (ofcourse they're defunct now) and the picture yesterday decided to go all red-blue-purple - just all of a sudden. No problems up til then. Based on everyone's nightmare with Samsung's Customer Service, I hesitate to even call. They'll just tell me I'm on my own anyway. So now I have a 90 lb black box hanging on my wall. Yes, NEVER AGAIN with Samsung and you bet I'm telling everyone I know. Don't know how we get a class action going but we've got a good case.

mark of addison, IL December 4, 2009

Purchased a 61" Samsung DLP in 2005 for $4200. Purchased a 3-yr. extended also. We liked it so much that a year later we purchased a 42" DLP for the basement which we rarely use. Well, the 61" has died. Had already replaced one bulb a year ago. Had all the symptoms of another failed bulb, but after I replaced it, I still get the three flashing lights. Did some research and thought it was the ballast. Replaced that and nothing. Then tried the color wheel...same thing. Now I have a huge paper weight that I'm dumping more money into.

When it broke, I pulled the one from the basement up so we can watch that one. Well, withing a couple days I had the pixel issue. Now my 42" is covered with white dots and is virtually unwatchable. Over $5,000 in TV's under 5-years old and nothing but problems. Samsung is supposedly going to take care of the 42" and I am waiting for the phone call to set-up an appointment. I think I'll sell the 61" for parts and buy an LED after X-Mas. Never again with Samsung. I would be a willing participant in any class action suit to reclaim some money for a new TV. Horribly Dissapointed.

Michael of New Orleans, LA December 4, 2009

I purchased a Samsung 42" TV 2 1/2 years ago and the screen has now started to produce white dots. Every day I turn on the TV, more white dots appear. Apparently this is a problem with the Samsung TV because Customer Service has assured me someone with repairs will call me in 1-3 business days to look at the TV and cover the cost to repair. I will keep everyone posted.

Wendy of Houston, TX December 3, 2009

My Samsung LNT4661 HD TV went black. We have audio but no video. I have made 10 calls to Samsung, send it my receipt $2500 and Case Mgmt closed the claim number without even calling me. They recommmend Complete Electronic Specialist in the Houston area and they don't return my phone calls. There are numerous complaints regarding this and Samsung or the repair company do not return phone calls. I am a year outside my warrenty and did not buy the extended but obviously this is a known problem. I would never buy a Samsung product again.

Jake of Bristol, CT December 3, 2009

On 1/21/07 I purchased a 27 inch Samsung LCD TV for $999 from Best Buy. I did not purchase the extended warranty. In Sept of this year the screen went black and has never worked since. When I called Samsung initially they gave me the name of a Samsung authorized repairman. He told me it would cost $700 to repair. He said he sees this issue all the time with these TV's. When I called Samsung numerous times to express my digust they said since it's past the 1 year warranty there is nothing they can/will do.

After doing some research I found the same story as mine all over the Internet. I just can't believe that a company as big and well known as Samsung chooses to do business this way and furthermore can't believe they can get away with it! How is it ok to sell a TV for $1000+ that only lasts two years? I also can't believe a company like Best Buy continues to sell them. I actually purchased this TV on their salesman's recomendation. I will never do business with either company again and pray that someone does something to help all these people who have been wronged but Samsung.

Bryan of Waxhaw, NC December 3, 2009

I purchase a 52" Samsung TV, Model # LN52A650 - $3,000. After 15 months, the tv will not trun on due to a power supply problem. Samsung has offered to repair but failed to deliver in 4 weeks. Finally, they admitted that they do not have a warranty repair facility in Charlotte, NC so I would get a replacement. One more month passes and no replacement has been received. I have called Samsung weekly and on 5 occasions they indicated they would call me back. They failed to call me back in a week's timeframe on each occasion. They refuse to allow me to talk to a supervisor. They still cannot tell me when my tv will be fixed or replaced. I will never - never buy another Samsung product. If anyone wants a class action suit for this Samsung problem that is all over the internet, please count me in.

tommy of east elmhurst , NY December 2, 2009

i purchased a samsung 46 inch lcd tv less then a year aga and now it click before going on, i'm guessing it wont turn on soon. Sumsung said there is nothing they can do since the warranty has expired. What a racket

Jason of Muskegon, MI December 2, 2009

My wife and I were happy when we purchased our 42" Samsung LCD Flatpanel TV from ABC Warehouse. We purchased the Samsung 42" over the Sony Bravia of same size because we were told that this Samsung 42" TV Mod. LNT4069FX/XAA was a Consumer Digest Top Choice for 2008. We were oblivious of this sort of information until the sales person showed me a print out proving those remarks. We purchased teh TV in Spring of 09.

It's now DEC'09 and our TV has started the slow start-up the clicking taking just about 3 minutes now to turn on. I'm going to push ABC to take care of this issue now because we are under the one year warranty still. I'm upset that anyone would have to deal with this sort of an issue when paying so much for the product. Shame on Samsung. I guess the stock market wasn't being nice to the CEO stupid cost savings measures. As of today nothing. however tomorrow starts the process of getting the TV fixed.

carl of new york, NY December 2, 2009

bought a Samsung 46 inc LCD about 1.5 years ago. Just started to produce a clicking noise before it starts up( about 6 to 10 clicks) Called Samsung and they said the warranty is up and its not their fault. I paid over 2000 for this TV and I believe it's defective. Interestingly, when I talked to the rep of Samsung she said that more than half of her complaints were for the same problem.

I have seen many similar complaints about the same exact problem(most saying it is related to the capacitors). It's not fair and I would like some sort of remedy to this problem. Paid over 2000 for the Tv to break within 2 years.

Jason of Parma, OH December 1, 2009

I purchased a Samsung LN-T4065F t.v. 18 months ago. It took longer and longer to turn on starting 3 months ago. It clicked over and over sometimes it would take one and a half hrs. to turn on. The customer service at Samsung was no help telling me it was over its one year warranty and I should have purchased an extended warranty. After taking it apart myself I believe 2 of the 4 capacitors are bad(they are bulging) I will never buy anything Samsung again They are a joke I had a Zenith tv last for 19 years and a 1400$ t.v goes bad in less than 2????

James of Portland, OR December 1, 2009

My wife and I purchased a 40-inch Samsung TFT-LCD television (LN-S4051D) on Dec. 28, 2006, at Fry's Electronics in Wilsonville, OR. For over two years, the television worked fine, providing a great picture. In summer 2009, the set became more and more difficult to turn on and off. Finally, on Nov. 24, 2009, the set refused to turn on.

I called Fry's on Saturday, and the salesman there recommended Wolf's Service Center in Vancouver, WA, for the repair. Wolf's sent out a serviceman the next Tuesday to our home. He pulled off the back, removed the power supply board, and immediately recognized that 3 electrolytic capacitors were burned out. It took him about 30 minutes to remove the capacitors, solder in new units, and reassemble the television. The charge was $189, with parts costing $24 and labor $165.

After completing the $189 repair and enduring the lost use of the set for four days, the television has continued to work excellently without problems over the past month, BUT WE SHOULD NOT HAVE EXPERIENCED THIS REPAIR. The simple truth is that Samsung saved a few cents in manufacturing the unit by using cheap capacitors.

Both the serviceman (who has repaired many Samsungs with the same problem) and the Internet are full of stories about this failure. You can expect thousands of other Samsung televisions to fail due to this cost-saving manufacturing decision. If we avoid Samsung televisions for our next system, how many other companies do the same thing? Is this an industry-wide quality issue?

nafe of davie, FL December 1, 2009

Purchased a DLP TV MODEL# HL-R4667W $1,200.00 April 2006. Four days later had to replaced lamp.On March 2007 had to replace again.Nov 2009 same problem...?????

J. of Lexington, SC December 1, 2009

I,too, did my research when deciding which brand of 40" LCD HDTV to purchase. Samsung seemed to come out on top. I've had my TV for a little over 2 years. Up to this point it was working fine and I was very happy with it. Recently it began to click on and off several times before the picture and sound came on. With each start after being off for a period of time, the clicking increased in time. The time intervals increased from a few clicks to a minute to three minutes, etc. over a period of a few days.

Finally, the TV clicked for a period of 15 minutes and never turn on. After contacting Samsung Customer Service, I was given the run around that other letter writers were given with no satisfaction or notice of any recall. While acknowledging that the "clicking" and eventually the set not operating was a story they had heard many times before, they said there was nothing they could do since it was out of warranty. I asked to speak to a supervisor, but, none was available. My phone number was taken with the assurance that someone would be getting back within a few days. I'm still waiting. After contacting some repair services I was told that the cost to fix my set would be $300-$400 dollars.

I'm sure that any executive at Samsung would not buy an automobile that had a one year warranty and many known mechanical problems associated with it. People don't expect to pay good money for something that will last a short time and then be treated in a disrespectful manner. It's time for the Samsung Corporation to step up and show the Samsung name means quality not grief and aggreviation. I know that Samsung will get no more of my money!

Randall of Foley, AL November 30, 2009

I purchased a 52" Samsung LCD TV in September of 2008. In May of 2009 the TV would not turn itself on and made a continuing clicking sound. I called Samsung and they sent a repairman out. He replaced the motherboard and stated this is a common problem with Samsung. The TV worked fine for 6 months and the same thing happend again on 11/28/09. I called Samsung again and they stated the warrarnt was up and I'm own my own.

We paid top dollar for this unit only to have a problem that was covered under a warranty continue after the factory warranty expires. Unless Samsung will extend my warranty to cover this defect, I'll will inform all possible not to purchase a such a defective product from a company that refuses to admit they have a defective part and issue a recall.

Steve of Marcellus, NY November 30, 2009

We purchased a LN-T4061F LCD around Sept 2007. We just recently had the same issues that soooo many others have reported, the clicking as well as the vertical colored lines and no picture. I followed protocal and contacted Samsung via LiveChat and phone. Both said that the TV is out of warranty and there are no recalls/repair issues listed.

I advised of the information in Consumer Affairs and stated that all of these listings clearly prove that there is/was an issue with the Mnaufacturing of this TV 18-30 months ago and we are all now suffering the results. I spoke with our local authorized repair facility and they were familiar with the issue and said the Capacitor replacement should remedy the clicking and picture issue.

My plan is this and I suggest everyone consider the same...get your TV fixed. Than take the bill and put a fair calculation onto it for your time and effort and then file a small claims action against Samsung...that is a lot of money for them to spend to save a little bit.

From my conversations, it is clear Samsung is not going to step up and take care of their issue. The technician did state that typically these issues do not repeat once they fix because whether Samsung will admit it or not, they know of the issue and fix the parts that are used to replace the bad ones to minimize future issues. Unfortunately, we are stuck with the bill (temporarily).

R of uniondale, NY November 30, 2009

Samsung LN-T4065F TV of less than 2 years would power off randomly some months ago. Attributed it to the power outlet. Then it started to take minutes to power on. Soon after that, the screen would turn on and be all white with random rainbow lines running vertically down the screen. Or the screen would be grey with a random pattern running through it. Once that occurred, the TV just would not turn on. It would power on and immediately power off.

A call to Samsung lead them to tell me to check the plugs and make sure it was plugged into the wall outlet and not a power strip. The problem persisted and now I am waiting for a tech repair call for an issue that through my investigation has become known to me as a common occurrence for Samsung TVs.

Mind you, I got to this point after repeated calls to their terrible customer service. When I asked to speak to a supervisor I was promised a call back that never came. I had to call them for a 3rd time to finally speak to someone with some authority only to have her tell me that they have not determined that the problem is a Samsung defect and I would have to pay for the repair since the product is past warranty.

glenn of west seneca, NY November 29, 2009

tv will not turn on right away.

Matthew of Asheville, NC November 29, 2009

Like many of the complaints on here I have s Samsung 40 inch LCD model# LN-T4061F Television that has started clicking when trying to turn on. My answear to this problem is simply not turn the tv off. But occasionaly I forget and each time it's takeing longer to turn on. I've had this TV barely over a year just in time for the warranty to run out.

Kevin of Forest Park, IL November 29, 2009

I purchased a 40 inch Samsung LCD Television model number LNT4061F in November of 2007 for 1319.99 at a Chicago area Circuit City Store. Now at two years of ownership I am experiencing problems when the television turns on. Essentially the television clicks anywhere from 7 to 30 times before turning over. Based on online posts, it will ony be a matter of time before it fails to work at all.

I am appauled that a company can charge so much for a product and not stand by it. There is no longevity with these Samsung televisions. They need to go back to the old tube televisions that lasted for years. Average person cannot afford to drop a thousand dollars on a tv every 2 years. It cost approximately $650.00 per year for this television. Samsung is involved in a racket and needs to stand by its product. I think based on the myriad of complaints, some class action attorney has a great case.

Don of Pocatello, ID November 28, 2009

We purchased a Samsung 40" LCD/HD TV in January of 2007. We started having problems with it when it was one month out of warranty. We called Samsung and all they said was we should have bought an extended warranty and sorry for being unhappy. Now the TV has finally quit, but the problem has been a clicking sound with flashing on/off light that eventually would turn the TV on with patience. I called Samsung again, and they claimed that they had no problem history etc., and yes, we are out of warranty.

We chose Samsung because we were told by sales associates that it was one the very best. We have been married for 40 years and given a lot of old TV's away that wouldn't wear out. Now I learn from the internet that Samsung has 1000's of blogs about this very problem and the lack of support for a known factory defect called "power cycling" due to faulty capacitors in the circuitry. There really should be some action on behalf of consumers accross the nation who have thrown money away on a product known to be faulty. If it were an automobile, it would have a recall, so why is a TV different. It could cause a fire due to the problem.

I visited two stores last night, Walmart and Costco to look at TV's and in both stores when I asked questions, the associates said "Samsung" was the way to go for the best. Then when I relate my situation, one associate admitted he knew of problems, and the Walmart associate said she owned one and she loved the picture quality, but was having problem herself.

Does Samsung give a spiff to sales people to push their products? I kind of wonder now since this experience. Samsung, as a company is taking a lot of money from people and I believe some legal action on behalf everyone like myself should be taken and force them to own up to the problem. Inoperative, expensive, dangerous TV.

nancy of Tiverton, RI November 28, 2009

In August 2008 I purchased a Samsung LCD 32 inch tv. Now 15 months later it doesn"t work at all . For two days in a row it was slow to turn on ,then the next day it turned on after taking 10 minutes only to turn it"s self off. Never to work again! After reading all the complaints about the Samsung tv"s I now realize that I too have purchased a faulty product, that should be recalled.

When I called Samsung of coarse I was told It wasn"t under warranty and to look in the yellow pages for a repair man. The repair man stated repair cost would be 125.00 to 175.00. More than that he wouldn"t fix it. I can"t afford to have it fixed right now. Even if it was repaired it would probably have the same problem with in months. The problem more than likely is the failure of the capacitors in the power supply board. I have watched the video on how to repair the problem. The 10 vt capacitors were replaced with 35 vt.

Makes we wonder if that would cause a fire hazard. So Samsung should step up to the plate and make good to all of these people that have bought faulty tv"s We shouldn"t be spending money on fixing tv"s that will just have the same problem again. So theres the capacitor and the white spot problem that needs to be addressed

Brandon of Trafford, PA November 28, 2009

My family and I purchased a brand new Samsung LN-T4042H LCD tv in February of 2008 from Circuit City. After owning the tv for only 1 year and 10 months, the tv starting clicking when trying to turn on. Now after a week the tv will turn on and I have reported this to Samsung through the customer service online. They advised that they don't know what that could be and linked me to fill out a service request. After just a few minutes of searching online I was able to figure out the problem, which in turn was a widely know issue dealing with power supplies and bad capacitors. The service center called, and after asking how much to fix it, I was floored. $275 for an issue that should have never had occurred from a brand new product.

The capacitors in question cost under $10 and the technician who called to confirm seemed upset or in denial that it can be fixed under that cost. (After which, he agreed that was all he was going to do anyways). I'm a little perturbed that a $1200 tv would die after a litte under 2 years. But Samsung should have identified, which they probably did, but will not fess up to it. If I can find all the complaints within 5 minutes online, I'm sure a global manufacturing company can do it as well. So, in the end, I'm the schlump that fell for it. and my tv is actually costing me extra to keep it, kinda like a "you have a problem tax".

The situation has caused me to go with more research than looking up the reputation of the company or what other sales sites say on reviews. And it's not just this model, it's over 80% of their tv product line over the last 3 years now. So, my next purchase, well let's face it, who can afford the next purchase since we got to pay for the mistakes of the first ones in the first place.

karen of hamilton, ON November 27, 2009

I purchased a 42" plasma tv in december 2006,last week i was watching the tv when i heard a popping sound from the tv,the screen then went black.upon closer inspection i noticed a crack on the inside of the screen from top to bottom.when i contacted samsung customer service they told me that i must have damaged the tv.the tv has been on the wall since i purchesed it,there is no physical damage on the outside of the screen,when i told the customer service rep this he got very defensive and quite rude,eventually he said he could not help me and hung up the phone.when i checked online for this specific complaint regarding samsumg plasma televisions i found hundreds of poeple with the same complaint.i think that this is a known defect by samsung who will not take responsibilaty.i hope that other individuals read this before they purchase a sansung plasma tv.

Doug of Hesperia, CA November 27, 2009

We purchased a Samsung 52" flat screen tv less than 2 years ago from Best Buy. This week the tv started making a clicking sound when we turned it on, several clicks later the picture would come on. It is now up to 14 clicks before the tv comes on. After some research we learned it is the power supply module that overheats and burns out the capitators and that dozens if not hundreds of people are having the exact same problem. We purchase Samsung because we understood it was one of the best companys for tv's.

I am appauld at the number of people getting the run-around from the Samsung company and am afraid to call them myself. It is obvious that there is a major problem in manufacturing with all of these tv's so why isn't Samsung admitting their error and doing a recall? I would really like an attorney to "step up" and help us with this problem. I'm sure in the end Samsung would end up paying their fees. Will someone please help us? The consequences are, we are still paying on the tv and we are afraid to turn it on in case it causes more damage.

Brandon of Rochester, NY November 27, 2009

I bought a 47" Samsung LCD tv about a year and a half ago, and I am having the same problem. It takes about 5 minutes to turn on, it makes that horrible clicking noise. This angers me, I spent 2000.00 on this tv. If I would have known this, I would have bought something else.

I haven't contacted Samsung yet, but after reading through everyone elses comments, I don't think I'm gonna. If you decide to get a class action lawsuit together, I'm in. I have also discouraged family and friends from buying a Samsung. They will NEVER get my business again.

Ethan of San Diego, CA November 26, 2009

My television begins to flicker on and of until the screen eventually goes black. The problem manifests itself randomly. At times the television can be on for an hour or up to three hours before is will begin to malfunction. If I turn the television off and then back on it will display the same behavior. The television was purchased 01/01/07. It is less than 2 years old. In the first year of ownership a black line developed down the center of the screen. Samsung referred me to a local repair shop and the problem was eventually resolved. It turned out that a "ZIF" (zero insertion force) cable was not properly inserted into the port at the top of the LCD panel. That points to a lack of quality assurance at the point of assembly. In sum, I am very displeased with my Samsung television. A $1,300 product should last more than 1.5 years.

Morgan of Los Angeles, CA November 25, 2009

I bought a samsung LNT-4665f about a year and a half ago it had a year warranty. I've never bought an extended warranty nor needed to in 40+ years of owning/buying a television. A month ago it started clicking and not turning on. If it gets a picture its a lot of pink dots behind it until I turn it off, then on again, which cannot be good for the tv. Ive called samsung they told me to call the service rep, having me believe it was included as a courtesy. The rep wanted $150 for a service call, and then told me I might get away with paying only (ONLY??) $650 to repair/install new circuit board? This makes me MAD, the tv wasn't cheap, $1,800 on sale! When i bought the tv I did alot of research everywhere. all the reseach said samsung was the tv to buy. If consumer reports tried the tv I cant beleive that non of them if not all of them have the same problem? I want justice, this is not right.

wayne of cloquet, MN November 25, 2009

samsung 32" tv is two years old. I paid 1600.00 for this appliance and it is fading out on color. This is way too much to pay for such a short period of use. Samsung should back its product and do a call back on these tvs.

Tijen of Myrtle Beach, SC November 24, 2009

I purchased a 42" flat screen samsung tv when we built our house less than two years ago, for the past couple weeks when I go to turn the tv on and will click on and off for several minutes and then turn on. But yesterday when I got up the tv was clicking on and off and would not turn on. You would think that with the same issue happening this many times something would be done to remedy the problem.

Warren of Lubbock, TX November 24, 2009

I purchased my 40" LCD TV (LNT4066F) from Best Buy a little over 2 1/2 years ago. I started to experience problems with pixels getting stuck. Just like a lot of you on here, I could simply turn it off and then back on and the picture would be fine. Less than a month ago, the picture took longer and longer to come up along with the annoying clicking sound, and when the picture finally came up, there was a rainbow of lines running all across the screen. Now I have no picture, and the unit will not even turn on. I tried to turn the unit on and left it all day and all I got was the clicking noise but no picture.

I called Samsung customer service and they were quick to point out that the TV was no longer under warranty and there was nothing they could do. They referred me to some local Samsung repair shops to possibly fix the problem. I don't feel it's right that I have to spend more money on a TV that should not have gone out in the short amount of time I had it.

Apparently this is a common problem with all their TV's and I feel the same way about it as all of you do, Samsung needs to step up to the plate and take care of their customers. I will make sure my family and friends will never purchase a Samsung TV. If there is a class action law suit that arises from all of this, please count me in.

Vickie of Stokes, NC November 24, 2009

I've been reading about all of the issues with Samsung TVs and wanted to chime in. I started out looking for repair information because the TV I bought in May-09 is taking so long to turn on. It gets longer each day with a lot of clicking until it does power up. I know it is out of warranty and after reading the complaints on this site, it appears that trying to get help from Samsung would at best be very expensive and at worst futile. Like everyone else, I spent more than I'd like to on a TV, but wish I'd spent a little more for better quality. I had been led to believe that Samsung had quality products!! How can we get a class action suit started? Count me in.

David of Ferdinand, IN November 23, 2009

I am very displeased with the Customer Service that Samsung has provided with your Model No. NL26A450 26 inch LCD Television. In August I began to experience a problem with the television when I would turn the unit on. The volume would come up, but there wasn’t any picture. I would take between 5 to 10 minutes for the picture to appear.

I called Samsung on August 30, 2009, requesting assistance. Your agent asked for the model and serial number. She then informed me that the warranty had expired on April 30, 2009. I told her that was impossible since I had purchased the television on May 5, 2009 from Best Buy. The agent then asked me if I had the receipt, I told her yes, and a copy was faxed on August 30, 2009 at 2:04 PM CDT. Your Agent also informed me that I would have to send the television in for repairs to New Jersey. I gave the agent my Email address and I waited for a shipping receipt.

September 7, 2009. I again called Samsung since I had not received a shipping receipt for the television unit to be sent in for servicing. I was told that it had been sent. I asked the agent what Email address the receipt had been sent to. It had been sent to the wrong address. I gave the agent the corrected Email address. On September 12, 2009, I was able to ship the television to Samsung, UPS Tracking No. September 22, 2009. I received an Email stating that Samsung had received my television and that it should be repaired within five days and then returned. I estimated that the television should have been returned by October 7, 2009.

October 08, 2009. I once again called Samsung, since I wanted to know where my Television was. Your agent told me that the unit couldn’t be repaired and that it would be replaced, and that the replacement would have to be approved. I wanted to know why it had to be approved. The agent told me that the corporation would need to decide on a replacement model, and that I would be contacted by someone within two days. No one has contacted me yet! October 14, 2009. I called to find out what the status was on the replacement unit. The unit had just been approved. Once again I was told that a Samsung representative would contact me. Still no one has contacted me. October 14, 2009. That night I spoke with my wife, and we decided that we no longer wanted the television; instead we wanted a refund, thinking that would be quicker than continuing to deal with Samsung. And in case we ever experienced problems again, we wanted to work with a different company.

October 15, 2009. I called once again and requested a refund. October 26, 2009. I once again called to find-out the status of my request for a refund or replacement. This time the agent once again asked me to fax a copy of my receipt to them. I told the agent that I had already done so back on August 30, 2009. Incredibly, he stated that they hadn’t received it! November 02, 2009. I called and found out that the replacement unit had been ordered on October 27, 2009. I requested an estimated delivery date by Email. The agent told me she would do that as soon as she fund out.

November 06, 2009. Once again I called about the status of the replacement unit, since I couldn’t believe that it would take over four days to receive verification! I was told that an Email had been sent to shipping. Once again I requested to speak to a supervisor. Same old story! No one from Samsung feels that it is important to keep their customers informed. November 17, 2009. I spoke with Kathy, this time. I was informed that a shipping request had not been processed. She told me that she would get with her supervisor and make sure that this matter would be taken care of. I requested that she email upon confirmation. She told me that Emails were only for inter-office use, and that she would be calling me. I’m still waiting for that call as well.

November 20, 2009. I spoke with Joe. He told me that shipping still had not entered the shipping request into their system. I asked him if he was kidding! He told me that this was a common practice. I couldn’t believe what he had just told me! Again I said that you must have been joking. He said no! And that he wasn’t able to do anything about this. I asked to speak to a supervisor. He told me that one wasn’t available. I couldn’t believe that! I told the Agent that I wanted a refund. He told me that wouldn’t be possible. I asked him why? He said that the process to replace the television was already in process; again I asked to speak with his supervisor. Finally he told me that he would at least try and find a supervisor who I could speak with. After a few minutes he came back and told me that one would be calling me within eight to twenty-four hours. I told him that wasn’t going to happen since the weekend was tomorrow. I thanked him and hung up!

Customer Service that Samsung has provided disgusts me. You haven’t kept me informed on the process of replacing my television. It has now been thirteen (13) weeks since I first contacted your company. The only thing that I have received has so far has been lip service. Your agent’s apologizing and asking if there is anything else that they can help me with just irritates me to no end. Lip service seems to be the only action that you are able to provide to your customers. And apparently they have no authority to do anything, so why ask? It has been thirteen (13) weeks since I requested assistance from Samsung and eight (8) plus weeks since the decision was made to replace the television. It has taken way too long to do what I consider to be a simple product replacement. I should have had a replacement unit long before now!

This is my request. That within seven (7) business days upon receipt of this letter, I would like to either have a new 26-inch LCD Television delivered to my residence or a full refund of $389.99 plus tax. I am also requesting a full explanation as to why this has taken so long to resolve this simple issue. If this is the way you treat all of your customers, I am truly surprised that Samsung is still in business. I certainly don’t plan to purchase another Samsung product within my lifetime, and I am doing my utmost to convince as many of my friends as possible to do the same.

M of NYC, NY November 23, 2009

I have a 2 year old LNT4661. Yesterday when I turned it on there were hundreds of stuck pixels. Turned it off and on and they disappeared. TV worked fine all day. Same thing today. Turned it on - stuck pixels. Off and on - works fine.

Amir of Woodland Hills, CA November 23, 2009

I purchased a Samsung dlp television roughly about 2 1/2 years ago. the tv now constantly turns off on its own. i have replaced the lamp inside (which cost me $220) and the television still continues to turn off constantly. just by googling all the issues these tv's have it could be so many other things that have gone wrong and i just cant tell.

michael of lubbock, TX November 23, 2009

Bought Samasung LCDTV LNT4671F. had it 16 months and It starts experincing a delay in power ON. it takes 2 mins with clcking sounds before screen appears. ANd by researching how to fix this found that theres a lot of complaints like what i got. Should this LCD TV just be RECALLED. paid $ 2000 for this tv. LOW CLASS, LOW QUALITY

Tammy of Carrollton, TX November 23, 2009

we bought a 42 in lcd flatscreen tv about 2 years ago, and a few months back. when you turned it on it took about 15 minutes before the picture would turn on and during the waiting period it would just click. as of today, it's taking up to 2 hours before it comes on, just clicks and clicks.

Lucas of Rockaway Beach, OR November 22, 2009

I bought a samsung LNT-4665f about a year and a half ago it had a year warranty.A month ago it started clicking and not turning on like everyone else and if it gets a picture its a rainbow of vertical lines. Ive called samsung they don't care. When i bought the tv I did alot of research everywhere. all the reseach said samsung was the tv to buy even consumer reports thats there job you think they could have told us to save the money and buy a cheap tv not talk samsung up like they were paid. If they tried the tv I cant beleive that non of them if not all of them have the same problem?

G of Winter Haven, FL November 22, 2009

I have a HL-S5686W (approx 3 yrs old) and noticed a single white dot on the screen today. I expect to see more white dots soon. My son 'owned' a 2-year-old Samsung 42-inch DLP set and experienced numerous white dots a few months ago. He had a technician diagnose his and the repair cost would have far exceeded the value of the television. The technician implied the matter wasn't unusual. Subsequently the Samsung was tossed and another brand TV was purchased.

I checked the Samsung website and it appears the manufacturer is aware the dotting problem can/does occur. The FAQ section advises owners to process a service request. But, we consumers with 'out of warranty' televisions may not want to pay for a service call if fixing the condition is too costly. I noticed no other posting of this issue and decided to be the first. As mentioned earlier, Samsung is aware of the dots issue as they feebly address it in the FAQ section. We consumers would appreciate receiving more information from Samsung on the potential reasons for the white dots, to assist us with making a good fix vs. buy decisions.

jermaine of Brooklyn, NY November 20, 2009

I purchased a 50 inch samsung plasma tv for $ 1.200 from this mom & pop electronic store called electronic outlet and the warrenty for that store has passed but the tv is still under the manufactuer's warrenty and it is sapposed to be covered by that warrenty incase of any problem's should they arise with the unit well the tv blacked out after i had it for just 7 month's and when i called samsung to repair it cause it is still under warrenty they sent out a local repair guy to come to my apartment so he could take a look at the tv the repair came to my place and he came to a conclusion that the tv went out and that it was not because of me but when he sent that report over to samsung they said that the unit could not be repaired due to physcial damage they claim that the tv went out because of something i must have done to make the tv blow out i've been trying to contact someone higher up in the company to see if they would be able to understand my situation and see if they would be able to help me in this matter but i have not able to get any help the tv is in good condition ive sent them picture's of the tv to prove to them that the unit has no physcial damage but they still wont fix it they wont honor there warrenty aggreement can someone please contact me on this matter because i fell as if i got ripped off by samsung

angelo of 258 union ave, NJ November 20, 2009

well, like the rest of you here, i have a major problem with samsung. i bought a 46"lcd in july of last year, and three days ago, it started clicking and took time before comming on, yesterday it clicked all day, and nothing. i spent almost 2 grand on this hunk of junk, at a time when i really didn't have the money to... spend in the hope that it would atleast last for several years and i wouldn't have to wory about it. now i am stuck. samsung could care less since it is out of waranty, of course. there is no way that samsung should get away with this type of problem not being resolved and leave people stranded. i hear people talking about a class action suit, and i am completely for it but i don't see anybody acting upon it. i am ready to go after them. a tv is a pretty large investment now and having it break after 16 months is not oly rediculous but negligent on the part of samsung.

Jamal of Brooklyn, NY November 20, 2009

I have a samsung 5668 DLP tv which was alot of money when it first came out. Since I bought it I have had to do nothing but repairs to this T.V. Between the light engine, DMD board and chip, and lamp. This is the worse T.V. that I have ever own. I can't believe samsung would produce such garbage. I am publishing this claim just to let everyone know of the trouble this T.V. has cost me. I would never buy another samsung T.V. in my life time and I suggest that anyone who is thinking of doing so please think again. If it wasn't for my three sons I would have put this thing in the trash where it belongs a long time ago!!!

Jerry of Las Cruces, BC November 19, 2009

Purchased 42" Samsung HP T-4254 less than 2 years ago. In the last 2 weeks the TV began cycling through an on/off clicking. When doing so we could not watch the TV. I contacted Samsung today and had extensive on-line chat primarily because I wanted a transcript of our conversation. They were unable to provide a solution other than me filling out a trouble ticket. I did receive an address to their the Executive Customer Relations Department. I will now be contacting them.

Mark of Dallas, TX November 19, 2009

I purchased an awesome 52'' LED Samsung TV heard it was the best company to get a TV from! Not a year later the picture took longer and longer to appear could not use HDMI inputs. The guy can to fix it and he had to take it to the shop the "board" was in operable. When I helped him load it up into the truck I noticed that all the TV's were Samsung and the repair gut said that Samsung is why he has a job. So thank you samsung for keeping America employed and you customers [upset]. I will not purchase your cookie cutter products again!

Laurie of Norfolk, VA November 19, 2009

I purchased an LCD 40" TV on 2/8/08 and now the TV will not even turn on. There is no picture and it just keeps clicking trying to turn on. I have read all of these people are having the same problem. The purchase price was #1,349.00 and there should be NO REASON for a TV to not last any longer than less than 2 years or just until the warranty runs out. This is unacceptable and Samsung should rectify this problem immediately.

Frances of Irving, TX November 19, 2009

SAMSUNG REALLY NEEDS TO DO SOMETHING FOR ALL THESE CONSUMERS. OR THERE NEEDS TO BE A CLASS ACTION SUIT. I purchased a Samsung LCD TV a little less than 2 years ago and just like all the other complaints listed, my TV started taking longer to turn on. In about a week there was no picture or sound and the red light flashed off and on and this ticking noise went on and on. I tried turning it off using the power button and it would not. It continued to click and click. I had to turn unplug the TV. I contacted Samsung and the person asked a few questions and told me her information showed it needed to be service and was no longer under warranty. I told her about all the complaints I've seen online and she said she's heard that but I still needed to have it serviced and I would need to pay for it. Samsung needs to do something about this issue. i will never buy another Samsung again and am telling everybody I know about this problem including family, friends, co-workers, you name it.

GinaH of Irving, TX November 17, 2009

I purchased a Samsung 40" LCD TV in March of 2008. Starting in October of this year, the TV would click a few times before it would come on, and now it won't come on at all now. Luckily I purchased the care advantage plan; however, it is still sad that a TV that is only a year and half old failed so soon. WAS thinking about purchasing a Samsung for my parents, but now I'm reconsidering. Model #: LNT4042HX

G of Gainesville, FL November 17, 2009

I have same problem as many others, have a 16 month old Samsung LN46A650A1F that takes up to 15 minutes to come on. When this problem started it took about 3-4 minutes so it's getting worse. After reading many comments about same problem it seems it's cheap capacitors that were used and I suppose i will try to repair myself.

Samsung should own uo to this problem and correct. My Tv is the model "Touch of Class" if this is class I don't want any part of being there! Tv repair wants excess of $200.00 to repair and maybe more, this should not be with a TV that cost $2100 and only 16 months new.

Donna of Edwards, CO November 17, 2009

I also have a 40" Samsung TV that I purchased from Circuit City about a year and a half ago. The power stopped working suddenly last week. It just clicks for hours and never turns on. Pretty upset about this issue after reading about how many other people are experiencing the same issue. Has a class action suit been filed yet?

Kay of Redondo Beach, CA November 15, 2009

About 13 months ago, I purchased a Samsung LCD television, model number LN26A450C1DXZA. A few days ago I found that the television would not turn on. The red power light remains lit, but the television will not come on. Upon doing some research online, etc., I found that this is a very common issue that has affected many Samsung television owners, and has to do with a faulty power supply. Upon calling Samsung regarding the issue, they advised me that they would not pay for the issue as my warranty expired a month earlier. They also advised me that there are no Certified Samsung repairmen in my area, and that I would have to ship my television out to have it fixed, and thus pay for parts, labor, AND shipping. Also, I live in Los Angeles County, so the fact that there are no certified service centers in my area is absurd in and of itself. I can't believe that this is such a widespread problem and that Samsung is not doing anything about it. I feel like a class-action lawsuit is necessary, and I will never buy any Samsung product ever again. I should have ponied up the extra few hundred and bought the Sony television that I wanted in the first place.

Judith of Santa Rosa, CA November 13, 2009

LN-T4061F 40" TV ~$1400 cost. Just under 2 years old with 1 1/2 years use. Video circuit board dead and is a $400+ repair. No concern or caring from Samsung. Stonewall. We have several Samsung computer monitors as well and now will buy no more. Consumer Reports still likes Samsungs. They should be advised. Also class action would be good.

cathleen of grand rapids, MI November 13, 2009

I bought a 50 inch plasma tv form abc warehouse in sept. of 2009. on nov. 4 of 2009 while 3 people were watching the tv it began to make a buzzing noise, the picture became pixely, and half went dark. i called abc warehouse on nov. 5 and they instructed me to call samsung. i called samsung and they said they would send out a technician. the tech. from milbrook service company came out and said the tv had a short in it and would need to be taken to the shop. he and a elderly gentleman took the tv from my home, threw a blanket over it and set it in the back of a van and left. the next week he called and said it had a crack in the screen. i said i didn't see a crack when it left my home. he said perhaps it was a small crack and grew since he had it. i said i didn;t see a dark area any where on the tv that would indicate a crack before and no one had physically touched the tv except him. he said it was physical damage and samsung would not cover it. i called samsung x 8 and spoke with numerous people in both their call center in the phillipines and austin, texas. first they said it was just not covered under the warrenty and it was my problem, them they said they would call me back x 5 and never called. I am atempting to get the tv back to abc warehouse so i can contact my credit card company and dispute the charges but they have been very uncooperative. I still don't have a tv or my money back.

Marc of Clarkston, MI November 13, 2009

46" DLP TV displays green lines / bars. I have found dozens of message boards with Samsung owners screeming about the same issue. Set was only 2 years old.

Adam of Winchester , VA November 13, 2009

Just a little over one year ago I purchased two Samsung TVs at circut city right before they went out of business. One was a 52 inch and one was a 42 inch. Tonight I was watching the 52 inch and green lines ran up and down the screen and it made a loud noise. After that the TV started turing itself on and off, and now I can't get it to turn on at all. I spoke with someone from samsung and they said with out the extended coverage they couldn't help. It's a shame because I spent several thousand dollars, and now I have to find a way to fix this TV. If it was a rare problem I would understand, but with so many complaints against this company, it's clearly a problem that many people have had to go through. I do think there should be a class action law suit against this company. I just pray my other TV doesn't break.

Charles of Stockton, CA November 12, 2009

2 months out of warranty TV would not turn on. You can hear a clicking noise from a relay. Based on online forums the problem is the failure of capacitors in the power supply board. This common in most Samsung TVs and is caused by overheating or under design of the power supply. As prevalent as it seems to be a class action suit should be considered

Carolyn of Metairie, LA November 12, 2009

I have a LN-T4061F 40" TV and, just as described by others, my TV is taking a very long time to turn on, and all I hear are click click clicks until it finally turns on. I have called Samsung, and they deny any knowledge of a problem. They say there are no alerts for this problem. I spoke to a nice girl there who agreed to extend my warranty as to parts, but only as to parts. The labor costs are my own to bear, and I'm not sure I'm ready to do that. I'm spittin' mad about this, to be honest, and I'd like Samsung to pony up and acknowledge that there's a problem.

I have reviewed the similar complaints about this on this website and others, and I have watched the you tube videos about how to repair it - on your own. Wish I were that handy, but I have no clue how to solder something and I think Samsung should cover it. The labor to fix this is going to be high. In order to even get them to look at it, I have to pay $96, and that's with me bringing the TV to them. If I don't, it's $130 for a home visit - and that does not go toward my ultimate labor costs. I'm very angry about this and I feel that Samsung needs to acknowledge this problem and take care of it. I am also highly interested in a class action, should Samsung continue to shirk its responsibilities to consumers.

Mary of Jacksonville, FL November 12, 2009

Purchased Samsung 32" TV, Model LN32A330JIDX2A on July 19, 2008. November 1, 2009, the TV no longer turns on or off. I called Samsung and got the same story as everyone else "it is out of warranty...sorry, we cannot do anything" Every person who wrote in stated the warranty just expired, in my case, by four months.

I am trying my best to educate people when purchasing a TV by telling everyone I know what happened to me. So far I "enlightened" a person from purchasing a Samsung TV at Walmart and I posted a note on the bulletin board at work.

I hope an attorney reads all of the complaints regarding the same product and maker and decides to start a class action lawsuit. I want to be the first to join!

Eddie of Jacksonville, NC November 12, 2009

22 Sept 09, ll48L, Delivered for repair. 1 Oct 09, 0946L, Frank, Submitted for Exchange. Not approved yet. Can take up to two weeks to complete. 6 Oct 09, 1015L, Customer Service Representative, Ms. Candice, Approved on 1 Oct 09, Must return speakers before they will send new unit. 13 Oct 09, 1536L, Greg, cannot connect me to department that will ship new unit. The department will call me when they are ready to ship. 15 Oct 09, 0927L, UPS, Patrick, said item should be scanned on 16 Oct when delivered. 15 Oct 09, 0946L, Customer Service Representative, Hugo, explained problem with item not being scanned by UPS when picked up. Item to arrive tomorrow, should be scanned when delivered. 1ZRV25739091227883

10 Oct 09, 0939L, Delivered 19 Oct 09, Roxanne, said they received all items necessary to ship new unit. I specifically asked that if they do not have everything they need, then they should call me and let me know what was needed so I could get the issue resolved. 23 Oct 09, 0937L,, Ticket # 4005557462, Samsung Executive Customer Service, 800-522-7341, spoke with Frank, Status: Not yet shipped, they have everything. Told them I would be back Monday morning. 27 Oct 09, 1238L, Customer Service Representative, Karen, Status -- Exchange Ticket # 4005573095, Return Authorization # not posted. From time ordered 7-to 14 days via UPS. Should receive automated tracking email with shipping number.

2 Nov 09, 0947L, Customer Service Representative, 800-522-7341, Angela, Status -- Exchange Ticket # 4005573095, No agreement reached because they have not called to make me an offer on the model type. Ms. Angela said she will call me within 24-48 hours with offer. 5 Nov 09, 1021L, Customer Service Representative, 800-522-7341, Julius, paperwork approved 10/1. 9 Nov 09, 1328L, Customer Service Representative, 800-522-7341, Exchange Ticket # 4005573095, Gayle, Status: No change in status. I asked to speak to a supervisor, supervisor stepped out to lunch. No one called me back. 12 Nov 09, 0918L, Customer Service Representative, 800-522-7341, Exchange Ticket # 4005573095, Leslie (0929L-On hold 11 Minute), Placed on Hold while she checks file. 1011L, Finally hug up and dialed again, Shawn answered, asked for a supervisor, asked to be placed on hold for 3 to 4 minutes. Placed on hold for another 3-4 minutes.

If anyone out there can get a real live phone number of a Samsung representative that has the power to actually do something instead saying "we appologize" I would appreciate the feedback~

Larry of Stafford , VA November 10, 2009

I puchased a 46" inch flat screen television and two years to the date It has developed red pixals throughout the screen and wants to cut on by itself.

Debbie of Marble Hill, GA November 10, 2009

I purchased Samsung 42 Plasma TV Dec 2006 for over 1400.00 and now it has black sceen, no picture, has sound. I talked with Samsung customer service several times with the same response of "It's past the warranty of 1 year so we're not responsible. One rep told me that the lifespan is 10 years and another told me 5 years. When I asked why would it need to be repaired unless something was defective? I was told the 5 year lifespan wasn't expected to be without repairs. I was also told this was not a reported problem with this tv. However when I look at consumer affairs website I see hundreds of over people with this same issue. Many of these people have spent more money than I did. It's time that his stops and Samsung is held accountable for this. We consumers paid our money in good faith for these products so Samsung needs to either give our money back or replace with good quality tvs.

Eric of Alpine, TX November 10, 2009

I purchased an LN52A750R1FXZA LCD TV in 8/09. Now the set turns on and off repeatedly, just as all the other complaints I've read about. The warranty is 2 months out. $3,700 wasted! Buyer Beware...

Mike of Johnston, IA November 9, 2009

My wife purchased me the Samsung BD-P2550 from Best Buy for Christmas on 12/23/2008. The unit was installed the day after Christmas and used lightly for the first month or so with no issues. The LAN cable was attached directly to the unit to take advantage of the Netflix and Pandora features as well as to provide firmware updates for the player. Much to my disappointment, after downloading and installing the first update my player began freezing and pausing uncontrollably making it almost impossible to watch a disc. I took it into Best Buy with my receipt in early March of 2009 only to find out that they would be sending it to the Geek Squad for repair for 3-4 weeks. Almost 12 weeks later I received my Blu Ray player back on 5/24/2009. The player worked ok for about one month until the next firmware upgrade (V 2.5) came out on 7/2/2009.

After this upgrade was downloaded and installed, the player will no longer play a disc without constant freezes and pauses. It takes a hard reset just to get the disc back out of the player. I have contacted Samsung at least 5 times about this as well as Best Buy. Neither company want to help with the issue without a minimum $200 repair. The player only cost $350 to begin with so the repair would be a joke only to find out it still doesn't work. The 3 month warranty from Samsung is useles...the Geek Squad service at Best Buy is useless...and the BD-P2550 sitting in my basement is useless. I will no longer buy another product from Samsung or Best Buy in the future. I guess this is just another lesson learned. All I kept hearing was...I guess you should have purchased the extended warranty. What a joke?

Troy of Fort Pierce, FL November 9, 2009

Just over a year ago I purchased a Samsung DLP rear projection T.V. from Best Buy and in this short amount of time I have had three reported issues with the device. After only 9 months the lamp blew out and was replaced by Samsung, three months later while watching tv the screen went black and smoke was coming out of the back of the unit itself, after a long process with "customer service" it finally was repaired, apparently the power pack had a faulty capacitor in it.

Now it has been two months since the last visit and only five months since the lamp change and the lamp has blown again, but this time the tv is two months past the warranty date thank goodness i purchased the extended plan from the retailer. I have made several attempts to contact someone at Samsung who can assist me with either getting my money back or replacing my faulty television because they may be able to fix the lamp problem again but it has only been a year and some change so how can i be sure that this will not continue to break down on me every frew months or so.

By the way the retailer warranty only covers one lamp replacement and only certain problems so the next one could cost me money out of pocket for something that could be avoided if Samsung would only care enough to handle these type of issues. I deal day in and day out with different people and their televisions I have this opportunity because I am a technician with the largest cable company in the United States and I have the wonderful opportunity to share my ordeal with anyone willing to listen.

Charlene of Walnut Creek, CA November 8, 2009

We purchased an LCD Model # LNT4671F from Circuit City 12.5.07. The t.v. a few months ago started to make a clicking sound when you turned on the T.V. It took at least 5-10 minutes to turn on. Today it no longer will function. I have tried to call Samsung and get this resolved. But guess what my warranty expired. I would think with the # of complaints this company is getting they would realize that this is a problem. There should be a class action lawsuit against this company.

Wayne of Walnut, CA November 7, 2009

I purchase the Samsung model #LNS3251D 32" LCD TV only a couple of years ago and now I am told the main motherboard of the processor is no longer working so it is causing my TV to switch on and off non-stop when in use. TVs are designed to last many year and operate in the home. If the screen was showing signs of wear it is understood but the circuit board? That should have been the last item to wear out. I have made my claims with Samsung and they have completely ignored me and said is out of there hands. I see from many other complaints they have the same trouble I have. Never will I purchase Samsung TVs again unless they offer a minimal 5 year warranty on the internal circuit boards.

Douglas of Beaverton, OR November 6, 2009

A HLR-5078 DLP Tv has a failed digital board. The symptoms range from a 'green plaid' effect when switched on to a good picture using a different input (like HDMI) that may work for a few hours /days before it to fails, with a picture that breaks up into horizontal lines. A $2000+ paperweight!

These problems are documented all over the internet. Samsung used a new technique to mount some components onto their DLP digital board, and these devices called ball gate arrays, use tiny balls of solder that supposedly mate the chip with the motherboard, unlike the 'old' method of solder tags.

Over time (and not a lot of it) these joints fail, causing the problems outlined. If one applies mechanical pressure to the chip (thereby forcing the chip / solder / circuit board into contact) the board works again. This is obviously both a design defect AND poor manufacturing. Hundreds of sets are this afflicted so a 2000+ dollar set is worthless after 3 years!

I'd be interested in hearing from others as I suspect Samsung, who seem to think that the whole thing is a joke, deserve instead a class-action suit, much like the one for the 'shadow' problems that also plague many of their DLP units? In the UK where I lived for many years, goods MUST reach a 'fitness for purpose' test (regardless of how short the manufacturer makes their warranty) and this kind of thing would result in Samsung being forced to make good these sets.

Here it seems that they can hide behind inadequate 'warranties' which all manufacturers make as short as they can get away with? If you told a Brit his product had a 90 day warranty he'd laugh in your face, so too with a one year warranty for multi thousand dollar 'durables' - We need laws like that here. Manufacturers try and scare us by saying that it would put up prices, but they DO offer much better service elsewhere WHEN MADE TO!

William of Taylors, SC November 5, 2009

D TV just over a year ago. The last tter three months the tv has slowly but surely taken longer and longer to turn on once you hit the power but. I am up to close to 2 minutes. After searching on line for a solution I have noticed now THOUSANDS of complaints, videos on you tube and constant complaint about SAMSUNG not making this a recal manufacturing defect and hundreds of QUALITY CUSTOMERS of product, getting the run around about the repair.

Cheryl at the custome service center whom I was told was the highest in management I could speak to acknowledged the issue was true and refused to take care of me as a customer on a $250 fix on a one year old $3,000 TV. Because I purchased mine, my father, father in law and two brothers also purchased SAMSUNG TV's. For [their] company to acknowledge it IS AN ISSUE, offer 50 peeople out of now thousands to get theirs fixed as a "TEST" is nuts.

I will not purchase another SAMSUNG product of any kind and I WILL let it be know to all I know not to do the same. It is a shame [they] will not service [their] product. PATHETIC is what that is for a $250 fix! Pathetic service!

Robert of Las Vegasa, NV November 4, 2009

I bought a Samsung LCD TV LN52A550 in June 2008 and now that the tv is past the warranty period everytime I turn the TV on I here multiple clicks and a flashing on/off button for about 2-3 min. before the picture appears. Calling samsung did not do any help instead the operator just got my information and he told me that a service center will call to schedule an appointment. I asked if there was a recall on the product and there was none. This is the first samsung product I bought since it was recommended by consumer reports but I guess I made a big mistake. I will never buy a samsung product ever. Its worth spending the extra bucks with a sony or panasonic product.

Thomas of New Lexington, OH November 4, 2009

I've had the same problem as everyone else on here; the TV (LN40A550P3FX2A, just over 1 year old) started out not turning on correctly. It would turn on and off repeatedly cycling through the chime at start up. I thought the problem was with Direct TV at first, but after I tried their fix that worked once, I knew the TV was the problem. It got to the point that as others have said, it took 10 minutes or more to come on. Sometimes it would come on for a second and then go through the cycle again. Now it is to the point the TV won't come on at all. The blue power light just constantly flashes when you plug it in. Knowing there was probably a major fix in sight I called customer service, just to verify the warranty was expired and see if there was any fix they could reccommend, they told me that I'd have to call a repair shop and have it serviced. I stopped at that point and found all of this information. Unfortunately for Samsung, I was about ready to buy a new cell phone, but not anymore! I'll never reccommend Samsung to others.

Timothy of New Bern, NC November 3, 2009

I have had multiple repeat problems with my Samsung LCD TV model LN-T4661FX/XAA. Samsung has identified that the television is in need of repair and that a common problem exists with their television sets not powering up properly. Samsung agreed to extend my warranty once and the problem was solved. However, three months later the exact problem returns. A claim was made to Samsung and all they would offer is that I deal with the repair facility in order to settle who is responsible for paying for the repairs.

Certainly a large corporation is keeping track of quality issues within their own company. Janet with customer service replied to the question about the amount of similiar problems with TV's and she states, "All I can do is laugh at the matter." Please let me know if there is anything I can do to get them to accept their mistakes and correct the matter without additional costs to the consumers.

Michael of Dayotn, OH November 3, 2009

Purchased our TV in March 2008. In late December 2008 I contacted Samsung and filed a repair order because the picture on my TV (Model LN-T5265F) would not come on. On turning on, the screen stayed black while I got sound. A technican came from several hundred miles away to repair it. He said it was Time Warner's problem and left.

TW came out and tested the cable line and said it was not their fault. They brought a TV in, hooked it up and it worked, but our Samsung would not work. Called the technican back. He order new parts for practically the whole TV.

Everything worked fine for about 3 months and since then we have strugged to get the TV to show a video. So whatever parts were put in soon went bad. I guess I have been lucky because all TVs I purchased in the pass would work 10 years or more before I gave them away.

Just for all of you out there, NEVER BUY A SAMSUNG PRODUCT! Regretfully, we bought a Samsung refrigerator last year also and we are waiting for that to blow up soon. We have a $2,000 TV that does not work. We need to find someone who will take it off of our hands so we can buy a real TV. We are going to be looking for a new one and this time buy a real warranty.

Alex of Charlestown, MA November 2, 2009

Bought a 1080p Samsung LCD about two years ago for $1000 from Circuit City. Watching the TV yesterday and all was fine. Turned on TV today, no picture! Out of warranty, nothing Samsung can do. Will cost $150-$240 to fix it. It looks like every other complaint on here is about Samsung and this very same problem.

Nancy of Ludlow , MA November 2, 2009

Model # HLS5086 WX/XAA 2 1/2 years later my TV is also full of white pixels. It first started by shutting itself off. Then the white spots started appearing. My 52 inch 1,800 dollar TV is useless not even 3 years later. My call to Samsung was an insult to my intelligence.They tried to get me to change from my hi def cables to the regular ones.

After I told them I knew what the problem was and that I was not the only one with this issue they told me there was nothing they could do..the warranty had expired. My question is...how can they know their TV's have this isue and not help the consumer in any way? The cost is about 900.00 to fix...and who's to say 6 months down the road it doesn't happen again?

There needs to be a class action suit and count me in if there is one...furthermore, I will tell everyone about the treatment I got from Samsung and how they do not stand behind their products! Never ever again will I purchase or let anyone I know purchase anything with the Samsung name on it!

Victoria of palo cedro, CA November 1, 2009

In reading the many complaints about the samsung tv, we had the same problem about not being able to turn on the tv. It took longer and longer to turn on until it wouldn't turn on at all. Fortunate for us, we watched a youtube video of instructions of how to replace some capacitors. Even though my husband and I are 76 years old we had no problem taking the tv apart to get to the capacitors that had swollen and putting in the new capacitors.

We were successful and the tv picture and sound is better than it ever was. With so many people having the same problem, samsung should be ashamed that they use faulty parts. We had to replace 3 capacitors that cost $1.59 each at Radio Shack. The size of capacitors that we replaced were 10v and we replaced them with 35v capacitors.

Laura of Canton, MI October 31, 2009

We purchased a Samsung LCD that lost its picture two months after the warranty expired. Consumer Reports recommended this as the best tv of its kind. After googling the problem online it seems that thousands of people have the same exact problem with the same model. The labor and parts to fix the tv will cost more than it did originally.

Judy of Fort Worth, TX October 31, 2009

Oct. 22, 2006 I purchased a Samsung TV model HL S4266W from Best Buy, Hurst, Tx. Shortly before it was 3 years old, it started with 3 small white dots on the screen. Each day the dots multiplied, until now, a month and a half later, there are so many dots, you can barely see the picture. I called 1-800- Samsung and told them of the problem, they said it was out of warranty and there was nothing they could do. The repair cost from what I can tell is going to be 800-900 dollars. I don't feel this is fair, where there are so many people with the same problem, all happening with the same product and about the same time frame.

I was told by a customer service rep that my TV was "used up" At three years, it's used up. A $1500 TV. To add insult to injury. Each time I talked to a rep. they said they would turn over my case to ECR and i would hear back from them in 48 hours. Never heard back, so I called again. I have been given this story 4 times and I have yet to receive a call back. I have written a letter to customer service on the Samsung web site. No response. I would very much like to be a part of a class action law suit. This is not right, and they won't even call you back to defend themselves.

I will tell everyone I know and anyone I come into contact that they should avoid all Samsung products because of the bad experience i've had with this TV and the bad experience and the lies of their service department. That is unacceptable and it shouldn't go unnoticed.

Mark of La Crosse, WI October 26, 2009

I too have bad a shoddy tv from Samsung. Model#lnt4061fx. After about a year and a half it started doing the clicking thing, taking forever to turn on. Now it doesn't turn on at all. I seen on the internet you can replace the capacitors on it I'll just have to give that a try. It's just not right for a company to sell a product like this and not recall it after so many people have issues with it.

James of Wichester, CA October 25, 2009

Purchase a Samsung 46" TV in October 2006 model# HL-S4666W, sound continously dropped out, only way to get the sound back was to unplugged the TV (nuisance), next the TV would intermittently shut off for no apparent reason, continuous having to vacuum out the vents in the back of the TV, never had to do this with a Tube tv. Than the bulb exploded in the TV, consumable but at $150.00 very high maintenance on a TV. Than October 2009 I turned the TV on and have vertical white lines across the TV screen...Estimated repair on the low side $400 on the high side $900 (DMD board)...I paid $1600 for this TV 3 years ago and have to $900 fix it...

Sorry Samsung well documented problems with your product, and you don't want to stand behind it guess what, it will be that last Korean made product I buy let lone a Samsung product... I am aware there your chips are in other Television, and have done my research to ensure I don't buy your product again and make the same mistake I made this time.....Oh by the way I pass on my Samsung experience with everybody I have contact with when it comes to purchasing a Television....It's not pretty....Let sum that back up

1. Sound intermittently works 2. Shuts off for no apparent reason 3. High maintenance $150.00 for bulb 4. $89.00 Color wheel 5. DMD board $900.00 did I mention this is a 3 year old TV....More maintenance than my car....A TV should last no less than 10 years and have very little maintenance. I don't buy that TV's now days only have a 3-5 year life span if that is the case Samsung better lower the price...

Alice of Poland, OH October 24, 2009

I purchased a 46" HD flatscreen 1 1/2 years ago. Small white dots are now appearing on the screen. Apparently, many consumers have complained about the same problem, and Samsung is quoting $900 to fix the problem. How ludicrous. Seems to me that Samsung should recall the tvs before passing their fault of pixels onto the consumer.

Timothy of Eau Claire, MI October 24, 2009

Purchased Samsung LCD HDTV from Best Buy (model #LN-T4665FX), after the store sales person convinced me that Samsung was the best quality for the money. What a mistake that was! I have owned the TV for 1 1/2 years and already have two different problems with my TV. There are two vertical greenlines on the left side of the screen (caused by HDMI ports going bad on the TV), and now the TV won't turn on (caused by faulty power board). The power board is totally inexcusable because its' problems are caused by Samsung using cheaper capacity resistors (which saved them about $1.00).

Unfortunately since I'm not a soldering expert I will have to replace the entire board (or risk blowing up the tv or starting a fire if I installed the resistors incorrectly). Someone at Samsung is going to have to answer a lot of questions either in engineering design or supply chain for this debacle. $1.00 capacity resistor savings on a $2,500 cost retail TV? I won't purchase another Samsung product ever again. Samsung Customer Service was polite - but ineffectual "we can't do anything because it is out of warrant".

Hopefully Best Buy will step up to the plate and force them into fixing this problem permanently (because the replacement boards have the same faulty design - so I will have the same problem again in a year or so). Time wasted calling customer service, Time wasted researching the problem "correctly" on the internet because Samsung didn't give full disclosure. Cost of replacing the board, etc.

Maayan of New York, NY October 24, 2009

I have a Samsung LCD TV -- 750B series -- that I purchased from Amazon only three months ago. The TV's input/output components only work sporadically. Giving me no sound out of one external speaker 90% of the time, and no high-definition TV (from an HD cable box) for the majority of the time. I have been calling Samsung customer service for the past 3 weeks, almost daily about the issue. I am within the 1 year warrantee, so repairs should be covered, right?

However, now having been assigned to the FOURTH repair company (no one does Samsung home-repairs in the most populous city in the country, apparently, and my TV is too big to transport safely to a repair shop), I have yet to get anyone in to fix my TV. The TV cost a fortune, and HD cable costs money too. Why, after 3 months, should these problems arise, and why is Samsung so slack on taking care of them? They already got their money, I guess. I would be interested in suing Samsung if this problem is not fixed by next week.

Chris of Hingham, MA October 23, 2009

My Samsung LCD TV is having the same on-off issues that many here are describing. Samsung support has been uncooperative in dealing with this issue even though obviously this is widespread problem. It seems faulty capacitors are causing the power supply to break down. My TV does not work and its less than 2 years old. I paid about $1000.

Kristyn of STATESVILLE, NC October 22, 2009

Have two Samsung LCD Flat Panels. One 46" the other 37". Both have same problem -- sound but no picture. Samsung was no help in the repairs, but both Customer Service and Technical Support as well as Field Technicians all acknowledge there is a serious problem with these televisions. Technician said, "Almost always happens between 1.5 years and 3 years. But funny how the warranty ends after one." Basically -- Not covered under warranty so consumer is SOL. Technician at BestBuy told me he would guess that at least 60% of the consumers have issues and come back to complain. Samsung acknowledged there is a problem, that the parts are antiquated and should never have been used, but yet they still continued to use and make these TVs for several years after they knew they would fail in the field. Why? Sounds like a class action law suit to me. All I want them to do is acknolwedge the problem and fix my television at no cost.

John of Lincoln, RI October 22, 2009

Purchased a Samsung 32" LCD January 2006. On October 20th, 2009 the monitor went black but I still had audio. The screen is completely black even when trying to activate the various menus. In lieu of initially calling customer service I decided to do a Google search where I discovered this was quite a frequent occurrence. After getting an idea that this was rather common I called customer service that seemed totally unaware of any other customers having similar problems...RIGHT. The customer service rep suggested a hard restart or something similar which required me to hold down the power button for 15 seconds. This did not work.

What I gathered from the internet is that Samsung is completely uncooperative when it comes to this sort of thing and my best bet was to fix the problem myself. The most common problem was bad capacitors which one person decided to investigate further. Apparently the capacitors Samsung used to make his TV in 2007 were deemed obsolete by the capacitor manufacturer in 1999 (doesn’t sound like a warranty issue as much as a manufacturers issue.) My game plan is to head to Radio Shak and purchase 5 -1000uF /10V capacitors (others have been using 16V and 32V as well) for $1.60 each. The repair will need a bit of soldering so I’ll need to purchase that as well. From what I gather the parts will cost me less than $20 and the repair shouldn’t take more than 30 minutes. Compare that to the $350 others whose warranties are expired and it’s worth a shot. There is a link online if you do a Google search and youtube actually has a two part video demo of how to replace your capacitors.

k.richmond of dah, GA October 21, 2009

I purchased a samsung dlp tv, .HL-s5679 less than 2 years ago .this tv was used very little,when grand children come in town ,as we watch tv in the bed room . constant clicking noise ,flashing light between led to timer to standby/temp ,then all 3 flash.. has sound no visual black screan black ..samsung tv is junk ,do not buy one ..I will gladlly go in on a class action suit. still watching my Quasar,18 years old in den.toshiba 10 yrs old in bedroom . visio 3yrs old in bedroom. Investing 2000.00 + dallars should last years..sansung tv ,beware!!!!

Robert of not needed, TX October 12, 2009

I found a way to fix the problem. AND IT COST MYSELF ONLY 15$! The problem I am referring to is when my LCD 40" Samsung 1080p resolution TV takes forever to turn on. First, it took 2 clicks on and off, the TV did it itself. Then after 5 days, it took 10 minutes to turn on. The next week it took at least an hour to turn on. Not only that but when the TV turned on there would be the "rainbow" of colors and DEAD pixels EVERYWHERE on the TV. I would have to turn the tv off and on all over again.

When Samsung replaces the power supply, they still contain the 10V capacitors, and it is prone to break within the same time your tv broke. I replaced 4 malfunctioning capacitors, which were 4 1000uF, 10V, 105 degree Celsius capacitors. I replaced those with 4 1000uF (the 1000uF must remain 1000uF), 35V, 85 degree Celsius capacitors at my local Radio Shack. I also bought a saudder, however you spell it, and I bought some wire called rosin, i forgot, but it doesn't matter because this is easy. I studied the youtube video and fixed the 4 capacitors with ease. It works.

jamie of Lilburn, GA October 6, 2009

Sent a 22 inch samsung to be repaired on aug 28 2009.Arrived at samsung on sept 2 10:20 am signed by Parrera. Called after 14 days to check on repair 400-545-1941 tracking number. Said they will call back never called back. September 15th called again no return call. September 21st 23rd 24th called again talked to ex manager and customer relations no return calls.

September 28th called hhgreg for help in Snellville Ga turned over to hhgreg customer service 1-800- said will call back no call again. Went to the store in person e mailed corporate manager from the store Thomas F. never no return email. Still no tv to be found at samsung. I was left with a message from jody 1-800- do not know who she is but said they have been in touch with samsung will be in touch 2-3 business days. Never got back to me.

Went to hhgreg in person on oct 5th 2009 said they sent an email to Jody. I said i will be back in the store in the morning on oct 6 2009 @ 10:00 am and i want a tv or my money back now i am not wating any longer. Never got an email from yesterday. While in the store they called vendor relations no return call I left said i will return before 5:00 pm with some action.

They said they call me if they get a call it is now 12:33 no call. I am so angry at samsung and hhgreg no can seem to help. Never thought i would lose a tv . No one wants to give you your money or tv back. What kind of business are they running.

Carolyn of Atlanta, GA October 6, 2009

Bought Samsung DLP Model HLT5076SX/XAA, Version: PH01, S/N: AHFM3CMP500546R in January 2008. After 3 months the TV started taking a long time to come on. This TV was not used occasionally during 2008 up to mid 2009. It was used continuously recently - as of August 26, 2009. It would take longer and longer to come on.

By Mid-September it stopped working. The Lamp was replaced and it worked for 1 day and went out again. When I power it on it cycles off and on, flashes alternately between the lamp and standby lights until all 3 lights start flashing. This is the worst TV in history. The cost of the replacement bulb ($180), and repair expense ($300). The TV was purchased for $1,500 and the dealer is no longer in business.

Jeff of Broken Arrow, OK September 29, 2009

I bought a samsung 50" plasma tv July 26th 2007. On Aug 21 2009 it was on when it suddenly just shut off. No power at all, no light on front, nothing. I called and the rep for samsung said that if I registered the TV on the Samsung website I got 3 extra months warranty so it was still covered. The website would not update however and for 5 days the regular customer service just told me to wait until it did. Finally on Aug 26 the escalations department said fixed it after I had to call in again about the site not updating and they put a ticket in for me.

On Sept 1 the tech came out and said the power supply was bad and he ordered the part. Samsung and done a software upgrade of their systems and it had caused the parts system to not work. The part did not ship until Sept 11. The tech came to my house on Sept 16 and replaced the part and the tv started working again. After 1 and 1/2 hours it did the exact same thing. no power, no light, nothing. I waited 3 weeks and 5 days for 1 1/2 hours. I called that night and talked to a customer service rep who said I would have to call back the next day to talk to an escalations person again. I called on the morning of Sept 17. The escalations person told me they would have to do another repair. As you can imagine after waiting 4 weeks to have the tv work for 1 1/2 hours and it obviously not being the actual problem I was not willing to accept this. She said I she would have a supervisor call me.

I called again on Friday Sept 18 and talked to someone who came across as a supervisor. She said she understood my frustration and they had to have the tech come out and "verify the unit was not working". I quote that as those are exact words. Once he verified it "was not working" they would replace the unit. She went over what would happen. They would talk about the model and I would have to agree on the model and it would take 7-14 days to get to me. I agreed and waited on the tech. On Sept 24 the tech came out and verified it was the exact same issue and the unit was not working.

On Sept 25 I called and talked to another escalations rep who now told me the unit would have to be repaired. Obviously this is not what was agreed to so I told her this was not acceptable. Their rep set the expectation that it was being replaced and they needed to stand behind that. I was not going to have them fix it again when that was obviously not the issue and then have it go out again and wait another month to have it fixed after that. She sent it to their Case Management dept. On Monday Sept 28 I still had not heard from that dept so I called again. Another escalations rep said to give them until the next day. I did.

Today, Tuesday Sept 29 I called again. Now I am being told to give them another 48 hours to get back to me and that the rep who told me they would replace it once the rep verified it was not working really meant to say only if it was determined to be unrepairable. Obviously I know the difference between those 2 things and I did not misunderstand. It does not matter if that rep messed up or not, the expectation has been made and needs to be done. I am not going to have a tv repaired again after 1 1/2 hours of it working.

In short, I was a loyal Samsung customer. I have 3 of their tv's and was going to buy one of the new led tv's. My wife and I both have Samsung cell phones. I will never buy Samsung again. I will tell everyone I know about this and recommend against Samsung. I will be all over the internet telling the world about this and not to buy Samsung. This needs to be fixed and fixed now.

Jessica of san mateo, CA September 29, 2009

I purchased a tv 32" in circuit city in 09/01/2007 and I pay for the warranty also my tv stop working in april 2009 since then is a nightmare i been calling the warranty number and they send me a radio shack whit confirmation number, but in radio shack they do not fix tv's of the size, so I call them again they finally send some technician he told me they will contact me, but they did'nt when I call again they told me they decide the part of the tv will be more expensive so they told me they will transfer my call to customer relations and they said they have already the approval for my case and they will contact me but I wait for week and they did'nt call me and I call again since then every time when I call is the same thing I call to Customer relation and they transferme they transfer my call to the dept and the other dept transfer my call again to the dept of customer relation but they dont answer and there it's me waiting for more than one every time I have no solution no another number where to complaint about this abuse I pay 799.99 for the tv SAMSUNG plus 99.99 for protection plan which is no help at all the company witch provide de warranty is INSURANCE SOLUTION the number they provide me 1800-8781167, the other number is 1888-6158156,1877-5125278.

Brad of Pittsburgh , PA September 28, 2009

In April 2009 I purchased a samsung 46" hdmi tv from Electrozone.com. The refurbished tv was $1400 + $200 for the Cps warranty. The warranty states that any issues with the tv will be repaired by Cps within the 2 years. If there is a major problem that cant be fixed in the tv or costs too much; Cps will replace the tv for free. After a few months of using the tv, roughly around may 2009, I noticed the hdmi would not work in the tv. I called up Cps for service. They had sent two repair guys that said the tv was fine. I then thought it was something else. However, after a few months of my own gruesome experiments and investigations, I knew it was the tv. I called Cps again and they sent the same two guys. I attempted to prove to them that the tv hdmi was acting up through process of elimination. They wouldn't listen, told me the tv was fine, and ran out the door. I was stunned! I then asked Cps to send professionals; however, CPS said they were the only certified samsung professionals that they could send in the area. I laughed. The hdmi is still not working, but I have proof the tv is bad. The only problem is proving to them it's bad. It seemed to me that the repair guys might work for Cps and is sent to ignore problems so Cps does not have to repair the tv.

Ramon of Scottsdale, AZ September 26, 2009

I purchased a samsung htl50 DLP projection television on 5/16/07for $1,300 at first I was extremely happy with my investment however I had no idea what I was going to be getting myself into. A little after 7 months i had my first experience with what this piece of shit TV had in store for me. My family and I were watching a movie and the TV powered it self-down and started to flash the (known in my opinion) as the led's of death. I called Samsung that night to let them know what had just happened and they were happy to send out a authorized Samsung repair company by the name of canyon state electronics. It took the Repair company about 3 business days to finally arrive and fix the television he replaced the lamp and the ballast on the TV and said that I only had 1200 hrs of use on my lamp and it should avg 5,000 - 8,000 hours.

I had 2 repairs in the first year of having my tv – replacing the bulb and ballist I had 3 repairs like clock work the secound year it went out every 4 months – replacing the bulb and ballist

Finally I have had 1 repair in the third year which they replaced the bulb ballist and power supply this was done on july 09 of this year the tv is now not funcuting less than 3 months after the repair . I now have a claim number 3000534043 which is to receive a new televison – however the tv they want to replace it with is a 46” I have a 50” and they want me to pay a out of warranty fee of $566.00! What the hell is that samsung? get your shit together! It’s a bad product and should have been replaced a long time ago! Everyone on this site needs to get together so we can file a class action law suite!

Since I have purchased the televsion I have now had 7 repairs all replacing the same part the bulb and ballast each time I have a repair I have asked for a new televsion getting the same repsonce each and every single time like a broken record it it can be repaired they will not replace it. Now that Im so far out of warranty they want me to pay a prorated out or warranty fee! It the worst purcahse I have every made I hope this helps others out there to make sure they don’t buy a samsung product! They are the worse!!!!!!

Michael of Logan,, UT September 25, 2009

Purchased new 50" plasma TV at Best Buy in Logan Utah store #945 on Feb 28th 2009 Model #PN50A510P3F. 0n 8-18-09 FILED 1ST Claim #4005384818 Tech specialists came out and looked at the Tv said if spots continue to keep coming back call again. Figured it was just need for Breakin time, Called samsung again and talked to Charmie on 8-27-09. Tech Spec came out to my house and picked up my Tv. Called on 9-03-09 talked to Tiffany at samsung 2:30p.m. because I never heard back from anyone, and she said there was problems getting Parts, So I called Tech Spec they said they had to order more parts, Now I'm begining to wander what they have to my Tv.

So I told Tiffney that I want a new Tv, She Oks the exchange and gives me a new exchange #3000532644. After a few days I call samsung "still not heard anything talk to Myesha no i information Call back on 9-21-09 talk to nice lady named Whitney says 5 different parts have been sent to Tech Spec and I will have It back on Monday FOR-SURE!!!! Guess What? Mon,-Thurs no Tv. So 9-24-09 Talk to Nice fellow at samsung 1:00p.m. 1-800-522-7341 Supervisor New set Promised to exchange. New Transaction code# 4005578029 has me fax prof of purchase and all information. Call samsung 9-25-09 12:18 p.m. John really nice guy says they have no record of this.

Tazmin of Culver City, CA September 25, 2009

Bought a Samsung Television that is having numerous white dots, many people are having the same problem, and samsung does not want to do anything about it, I think we need to file a class action law suit.

scott of wayne, MI September 22, 2009

my 46 in tv has white dots only 2 years old hls4676sx seen lots of others having the same prob. with on and off i think we should all get a lawer on this

Mark of Tempe, AZ September 22, 2009

I purchased a Samsung LNT3253 LCD TV From Enterprise Photo With Warranty From RepairTech Inc. My TV screen does not work and I tried to use my warranty and both numbers from the seller and that of the warranty company do not work.

Charlene of Defiance, MO September 22, 2009

Almost two years to the date, our Samsung Model #LNT1953HX monitor totally went out. It's been slow to turn on recently and in addition, we have been hearing clicking noises coming from the monitor. It didn't matter if the TV was turned on or not. After the picture went out, we tried to move the monitor but the top left side of the monitor was extremely hot and smelled of melting. We unplugged immediately and after two hours it cooled off and re-plugged in and it started to get hot again. Unfortunately, we did not purchase extended warranty coverage from Sears. This 19 inch monitor cost $499. This the first and last time we buy any Samsung products. Just to ship into service for diagnostic testing was going to cost $80.25. Then, to repair, would probably run anywhere from $100 + if it involves any circuit boards. So this $499 TV would then cost almost $700 when all was said and done.

Our Ticket No. was 4005569810, Transaction #1010249491 with Samsung and I cancelled our repair order request. We are VERY UNHAPPY with our SAMSUNG Experience and agree a Class Action Suit needs to be filed on behalf of all the Samsung TV customers that have been sold faulty products and workmanship not to mention the potential fire hazards. This from a TV that is only used on average 5 to 6 hours per week. There is no excuse! Our other TV's are 10+ years and older and we haven't had one ounce of problems with them. One being a 52 inch - Pioneer wide screen TV and the other a 32 inch RCA TV. What happened to products that last over 5 years?

Hitesh of Ventnor City, NJ September 21, 2009

Purchased a 42 inch Samsung plasma TV on 11- 28-08, purchased the extended warranty as well. TV went bad on 09-14-09. called samsung @ the 800 number they said some of thier third party compnay will get back to on my repair and they never get back infact i have to keep callin them again & again.

I called Samsung & they said they have 3 week to repair my TV that's their internal policy when i told them that there is no time frame in the warranty policy and docuemnts that they have provided to me when i purchased the TV and they told me they will not exchange the TV and i'll have to wait till 21 days for resolution. Samsung keeps giving me the run around. As of now "I still have no TV. (7 days)

I have 3 different transaction numbers from Samsung I have made 5 calls to samsung and all in vain all i get to her is their internal policy. I am lost as what to do any help would be appreciated.

Orlando of Davie, FL September 21, 2009

Bought a Samsung 61" DLP approximately Jan 07 and within a year we had the same problem described in previous complaints. The tv turns its self off for no reason, takes a long time to warm up or it gets specks on the screen. I called the customer service support at Samsung over a month ago and was given a tracking # in case the problem continued. At no time was I told my tv was out of warranty or that this was a common problem in their product. In fact I was told that if the problem continue that i should call back with the above tracking number and they would take care of me. I called today and was treated so unprofessionally and so rudely that i couldnt believe a company like Samsung could have people like this working for them, or for that matter that Samsung was aware of what was going on. Boy do i know better now! The supervisor that i requested to speak to, by name of Juna (i doubt thats her real name) had the nerve to tell me that they "Samsung" were in control and the customer was in no position to tell them what rules they were to follow! I am horrified that this company is still in business and that this problem is so prevalent in many of their tv models. Why havent we heard about all this before now. Why isnt someone/agency regulating this kind of problem/business? It appears that Samsung knows about this problem and yet continues to sell their defective product/equipment to unsuspecting customers. This is fraud plain and simple.

Shane of Arlington, VA September 21, 2009

I purchased a Samsung LNT4066FX/XAA LCD 40" TV in September 2007 from Best Buy for over $1500. It was by far the best looking LCD in the bunch, I even spent more for a smaller TV than I'd wanted since it looked so good! Got it home, set it up, and everything was fine until around February 2008.

I found that some of the inputs sources, though they were all set up properly (I'm no tech novice), were not selectable.

Calling Samsung got me a repair visit for free, since it was still well within warranty. The tech from Virginia Electronics showed up, confirmed the problem and opened up the back of the TV, He prodded about inside for a few minutes, then closed it up. He said everything looked fine, we plugged it in, and the inputs which did not work before were now selectable via the 'sources' button on the remote. Initially he said he'd brought a new power supply unit to replace the old one but didn't feel it needed to be replaced... though he also said I needed to sign the work order anyhow so he could be paid for the replacement PSU. I was happy to oblige since he did, after all, seem to have made my TV work, which was all I wanted.

Fast forward to March 2009. I began to notice that the unit would not power on with one press of the button... it would now click on, wait a few seconds, click off, then click on again and the picture would show up. Knowing that the TV was out of warranty by now and seeing as it still ultimately worked, I chose not to do anything about the behavior at the time.

It got worse. Every couple of weeks, the unit would add a couple more power cycles, and clicks, before an image would show up. Eventually it was taking half a dozen cycles, and when it did finally power on, the chime and the audio would be filled with static and the only image displayed would be a series of vertical multicolored pixel columns. When this occurred, the manual "fix" was to power it off at the unit, wait a minute, and power it on at which point the image would display with - like so many other posts on here - random pink pixels all over, distorting the image. After a few more power cycles, the image would be fine.

Finally, in August 2009 I decided to plead with Samsung; as the unit was out of warranty I had little recourse but to hope Samsung would realize the unit was defective and repair or replace it. I'm a fool for not taking the names of the reps I spoke with, but I know they have records (which they should be able to be subpoenaed for) of my dealings with them as they were able to produce some history of the first repair.

The first rep I spoke with told me I definitely needed a repair but that it would be out of warranty. I said that given the unseemly shenanigans on behalf of Virginia Electronics (whom Samsung endorses), I was owed at least the repair I should have received in the first place. She said she would escalate my request to a higher Customer Relations department who would be getting back to me within two business days.

I never got the call back, so I phoned them back in a week. I was able to speak to someone in this advanced department, who reviewed the circumstances and graciously offered to, as a one time courtesy, repair my unit on their dime.

Since I am not documenting a complaint about Virginia Electronics specifically, I'll skip the details about how the repair / part ordering / home visits have been dragging on for over a month now.. but it's worth mentioning that the first tech to visit stated that several capacitors on my power supply were blown; he'd heard about this exact issue in these units and in my case he thinks that the problem in my unit may have also burned out part of the mainboard which will probably also have to be replaced when he returns. I expect the unit to be repaired and working on Friday, September 25th. I only hope that the boards / power supplies they are using to replace the defective ones live up to the implied warrant of merchantability (something about lemon law here) we should expect from a company like Samsung... 1 year expressed warranty be damned.

It wasn't until now, as I stare at the blank screen of my once beautiful TV which has given me no joy in over a month, that I thought to google "samsung tv recall" on the off chance that my model had been recalled. Given the volume of complaints dealing with the same exact issue across numerous models in the same product generation, Samsung owes its consumers new power supplies across the board since - warranty on the full tv notwithstanding - the power supplies are trash and not merchantable.

I still think Samsung makes some of the best looking LCD products available, and I don't want to stop doing business with this company. If they offer a recall on my product line to replace the power supplies (and components adversely affected by faulty ones), I'm still willing to stake my cash on their products (since they will have replaced my individual parts by then anyhow).

If it takes a class-action lawsuit to make them respond like a respectable company, I'll regretfully (but willingly) have to participate and collect any damages I'm owed, having spent money I could barely afford counting on Samsung's reputation to do right by me. If that should occur, I'll never buy Samsung again.. and neither will any of the friends who count on me for advice for all their electronic purchases (there are many).

darnell of bellfontaine, MO September 20, 2009

we purchaced a samsung bp-1500 blue-ray in december of 08. After 6 months it stop working and afetr we have tried numerous of times to download there programs to update our system. I don't think I need to go anyfurther because I feel that there are alot of custermers thay have taken advantage of. If someone that is reading this and is interested in a class action law suit I will be more than happy to throw my name in the hat. Well I just red belpw and is intereted in a attorney I know that samsung know that have a problem.

roxine of west palm beach, FL September 20, 2009

samsung 40" television keeps powering on and off by itself.this was purchased in 2006 and have'nt have had much use. this tv is just about 2yrs old i paid 1300 consequences i will have to buy another

Rod of Mokane, MO September 20, 2009

Samsung LN54041D LCD TV has bad picture. The TV is less than 2 years old and this problem is similar to many I have read about on this website. Expensive TV, out over 500$ to fix.

Travis of Chula Vista, CA September 20, 2009

Well 9/19 to my surprise a 3rd party vendor showed at my door. Now this past Wed a 3rd party contacted me and I told him I was waiting for a response from Samsung on the warrant extention I requested. He stated it would not be a problem and he would order the part and call me back. Well I never received a call back, but he showed today and fixed my TV with no cost to me.

He stated these Samsung generate so much heat with the back lighting and the advanced features the relays go bad. Samsung is aware of this issue he stated. He tuned down the TV, which I can tell the difference and he stated I could put it back to factory, but the problem will come back sooner.

Well I still have not received a call from Samsung from 9/13, but I do have a working TV. So keep bugging them on the phone guys, we have a valid complaint and I think they are trying to handle it on a one to one basis.

David of beaverton, OR September 19, 2009

I bought a 40" LCD TV from Samsung on November 2006. Recently the tv started making clicking noises and cycling itself off and on. I have done research for this problem and it seems that this is common for Samsung. They used inferrior resistors on the power board. It will cost around $500-600 to fix it. Since this is a common problem with only Samsung tvs Samsung should fix them free of charge or at the very least with a nominal charge. SInce Samsung is not stepping up a class action lawsuite should be filed. I will never buy any samsung product again. Never.

sharon of portland, TN September 19, 2009

purchased wide screen plasm tv in 2008 tv beautiful until about 1 month ago. now tv turns off and on by itself, now it does it so much i have to leave it off. as i was looking online i find that many other people are having same problem and now apperantly i am out 1500.00 dollars because the expense of fixing the problem is so high and samsung has been of no help. i can not believe the number of complaints and samsung has not been hard pressed to put out a recall and that hard working people that saved for a new, nice tv are now being riped off and no one cares.

Cathy of Monroe, GA September 18, 2009

I researched the best LCD TV to purchase for over a year. I went from store to store, asking questions and even asked a family member who works on TV's which brand to buy, because I wanted to make sure I was getting a really good one if I was going to spend $1500.00-2000.00 on it. After much input,research, and educating myself, I finally purchased a Samsung 40" LCD HD TV(LN-T4061F)in Dec. 2007 from Sears for family Christmas Gift. It worked great, best HD picture ever, totally loved it, UNTIL about 6 months ago.

The on/off relay started taking forever to turn on, about 5 minutes to start with, then 10, now 15 minutes, if I am lucky. I have to turn it on/off three or four times now. You have to turn it on, then back off then on again. Sometimes it will turn right on, sound only, but no picture. When it first come on there are always lines,like burn in, pink dots, or not a very clear picture, until you go through the process and finally you get a good picture. FOr now I go through this long process but it is coming on but is very aggrivating for what I spent and it being less than 2 years old!

I called Samsung and they told me to power it on and off, at the TV, not the remote, still did not work or reset. They offered to send a tech at my cost of course and it is not under warranty now, but, it is less than 2 years OLD! Come on Samsung! I made a 24 year career on Customer Service, this is not customer service!

It is getting worse day by day. The other night, luckily, I was awake when this happened at 4:00 in the morning, I just tried to come on by itself! Click/click, click, click. THIS COULD HAVE CAUSED A FIRE. The next day, it almost did not come on at all and it sizzled before doing so. NOT GOOD! We could loose our home or worse our lives. I sure hope Samsung wakes up soon before something really bad happend to someone because of this default! I have to unplug it now so I don't worry about a fire! When it goes out completely, I am going to explode, not the TV!

I am afraid to turn it off because I am afraid it won't come back on, and, I am afraid to turn it on because it could start a fire. One day soon I'm going to know for certain I have wasted $1500.00 (which is the most I have spent on an appliance ever!) What a waste of money. I got laid off from my job and have been unemployed for over a year and still owe on the thing and we certainly don't need this. I have purchased Sony's, Panasonic's, RCA's but never will I ever purchase a Samsung "anything" again. Some one please help!

Fred of philadelphia, PA September 17, 2009

Purchased a Samsung LCD LN46A650 in August of 2008, September of 2009 the TV had a on/off issue, the product would continually turn off and on. Called Samsung and was told this is a recognized issue, they can fix it, but I am out of warranty. This is a global issue with their TV's, yet they refuse to acknowledge responsibility to the consumer.

The tech told me this TV will have this issue, not if but when, so people who purchase it should hope it happens w/ in the warranty period. A disgrace and my last Samsung purchase.

Maurice of STAFFORD, VA September 17, 2009

After reading other consumers compliants, I come to realize that I have the same issue with my 46" Samsung Television. It started with red dots throughout the screen and now the TV will just click like it wantd to come on. I paid a great sum for this thing only to last less than too years, by all means I think Samsung should offer a recall to fix this issue. I should kept my 25" RCA floor model that I brought in 1984. It still working to date. Samsung has just lost a customer.

Travis of Chula Vista, CA September 16, 2009

I purchased the Samsung LN46A650 on 5/25/08 during Memorial Day and paid 2100 for the TV on special. On Sept. 13, 2009 I turned the TV on to hear the infamous clicking that you all have stated. This doesn't look like a one off, but more of a defective product. So I called technical support and the 1st remark was your product is out of Warranty so I complained about a NEW TV that I bought less that 17 months old no longer works. The agent then stated she would escalate to Customer relations and request a extended warranty and a decision would be made within 48 hours. Well today would mark the 48 hour period and when I got tired of waiting for a call I called myself. I was told my request was still pending and I should wait 3 business days. All I have to say this is sad for such a suppose HIGH QUALITY TV. As much as I bragged on how great the 120Hz TV was I think I need to start warning my friends who are looking into the newer models. I will update you all when I get an update on my end, but I am seriously disappointed. the estimate I got from a TV repair was 500.00. I say Samsung has some explaining to do or a smell a class action lawsuit. I wish I would have searched complaints a long time back. Until my update...

Shannon of yukon, OK September 16, 2009

Purchased a Samsung 40 inch LCD Flat Screen in Jan.2008. August of 2009 telvelsion began clicking on/off without actually turning on.I now have a television that turns on and off and that it all it will do.Called Samsung and was told that they are aware of the problem, BUT it was not a big enough problem to extend a warranty or repair.

wayde of NASSAU, Bahamas September 12, 2009

Hi i purchased a 42":Samsumg plasma tv one year ago. however a few days ago i turned on my tv and all i got was a clicking sound. my case a a bit differ from most here because i purchased my tv in the usa and its much to expensive to send it to samsung from the bahamas to have them repair it.

i paid $1,500 and i feel the repairs could cost me two times as much and to have it reshipped is going to cost even more. also before purchasing the tv i red most of the reviews and also visited the samsung website but at the time did not realise that the product was faulty. i feel that i have been tricked into purchasing a faulty product. i also think that samsung should be made to pay for misleading comsumer

Ronald of Alpharetta, GA September 11, 2009

I have a two year old 46” SAMSUNG LCD television, model LN-S46. I paid over $2000 for it at HHGregg thinking I was getting a top-of-the-line model that would last for years -- the same as my SONY and PANASONIC sets had before it. A couple of days ago, the picture went to hell. The technician says the problem is an intermittent in the main signal board that can't be repaired. The cost of replacing the board exceeds $550 and the folks at SAMSUNG say it will take 7-10 days to get the part. The owner of the repair shop said that in the past couple of months, "It has been raining (broken) SAMSUNGS so perhaps all the chickens--er [bad] products" are coming home to roost.

In the meantime, on the recommendation of CONSUMER REPORTS and the person selling appliance at Fry's, I have purchased a SAMSUNG washer and dryer and a 22 SAMSUNG LCD computer monitor. But you know what? Based on the kind of service I've gotten from the LCD TV, I'll never buy SAMSUNG again.

Mark of Littleton, CO September 10, 2009

Same as many 46" TV LN-T4665F Starting up problem. Initially Relays click then eventually it starts up but with colored pixels over the whole screen. Then I have to switch off/on one more time and the pixels go away. This problem started about 6 weeks ago and is increasingly worse. Initially it would do this about 3 relay-clicks that were about 10 or 15 seconds apart. Then it went to about 6 clicks, 9, 11 clicks.

Recently this changed to fast clicks on/off spaced about 2 seconds apart for about 5 minutes and finally powers up but only audio, no picture. I leave it on audio only for a while and try again. Powered off/on: it goes to the 10 or 15 second spaced clicks about another 6 times and the picture finally powers up with audio. Sometimes the picture is fine other times it has all these colored pixels lit up. In that case I wait another minute or two and power off/on one more time and I finally get a non-distorted picture.

I am an electrical engineer and suspected a capacitor or some starter not heating up properly and I figured it would eventually get worse - I was right. I haven't researched the problem until now and I guess there is a lot of these out there. I am going to fix it myself if I can get a replacement part that is my next challenge. With only a 1 yr warranty I think this situation should be legally alleviated.

A manufacturer knows about these things and its calculated in the bottom line prior to mass manufacture. Even if there is a defect not calculated there should be some additional insurance costs that were calculated in the case of a recall or defective product.

The fault of a corporate idiot in the finance department that makes a decision to supersede a necessary cost calculation with future profit expectation should not be passed to consumers. Consumers that believed in this same Manufacturers product enough to make the purchase today, not in the future. The person(s) making the decision gambled current consumer wallets for stock holder futures. Its time for that to stop. Too many loopholes for legal entities yet dead ends for real human entities.

Rajesh of Vishnu Garden, India September 10, 2009

I purchased a Samsung 29 inch Flat Tv from dealer ( Sargam Electronics, Jail Road, Hari Nagar. New Delhi-110058) in November 30th 2008. TV is working fine but a month ago I noticed a manufacturing defect behind TV cabinet which results loosely tight cabinets. I called even Samsung engineer to rectify the problem, he said that neither it can be replaced nor it can be repaired.

I called several time to them but none of them from Dealer or from Samsung Service department turned up till date. I bought Samsung TV with the image that you have a good after sales service record but after this incident my belief got shaken. It looks funny that Dealer has delivered me TV with having manufacturing defect and shown me fine peace.

[They] are requested to do the needfull otherwise Iam going to file a case against Samsun India and would also see to cancel the dealership of M/s Sargam Electronics who is totally failure in providing services to their customers and don't know even how to behave them after selling them a material.

Mickey of bronx, NY September 10, 2009

Lcd Tv 4000 dollars now 1.5 yrs old turning on and off. Didn't get the extended warranty from best buy and now I am stuck. I am still making payments on it and it is not working. I have a panasonic 50 in lcd and it still runs awesome now for past 8 years. do not by samsung. They will not help us at all.

Rodd of Newton, MA September 9, 2009

I am filing a complaint against Samsung Electronics for extremely poor customer service, inclusive of contradicting statements and disinformation from various customer service representatives, supervisors, and managers within Samsung's Customer Support department as well as Samsung's Executive Customer Relations department.

My fiance and I purchased a 52" Samsung 240Hz LCD television (Model: LN52B750U1FXZA; Serial Number: AUM93CHS407368M) on June 11, 2009. The television was delivered on June 14, 2009. As of late August 2009, we began experiencing problems with the television, despite its gentle use and relatively few hours of total usage since date of delivery (06/14/2009).

Beginning on September 1, 2009, I submitted a service repair request, under warranty, to Samsung Electronics and was issued the ticket number 4005498559. I was informed, via E-mail and Samsung's support site, that SASCOA Electronics Company of East Providence, Rhode Island, would contact me in order to schedule a date for in-home service repair.

On the morning of September 2, 2009, I decided to call Samsung's Customer Support. My discussions with this department's personnel revolved around my request to exchange our malfunctioning HDTV for the same model television, given that we paid $2,499.99 for it and it was suffering from loud buzzing/humming/whooshing sounds when powered on, including the occasional extended delay between the time the system was powered on to when the image actually became visible on the screen. After having it for only around two months and suffering from this problem, I rethought my service request and wanted to request a replacement instead of a major repair for a new system.

The total duration of calls to and from Samsung on 09/02/2009 went from 10:50am to 11:40am. One of the first people I spoke to was a person named Reiss (spelling not confirmed). After telling Reiss the above information, Reiss stated that, given the nature of the problem (most likely a failing power supply unit) and the very recent purchase of the television, it would most likely prove possible to have a replacement TV sent to me in lieu of a repair. Strangely, though, Reiss stopped there and passed me on to a woman named Tobi, who identified herself as a manager.

Tobi, however, completely contradicted Reiss' response and stated that sending a replacement television, for whatever reason, is never an option and that " . . . if (I) read (my) warranty, (I) will see that the warranty only covers repairs." She went on to say that if she goes on to request a replacement on my behalf it will, without a doubt, come back as a denial. I then asked to speak to a manager above her. She at first hesitated to oblige, stating that anything said by a manager above her would only mirror what she was telling me. I stated that I definitely wanted a call back from a manager or supervisor above her. She then stated that I should expect a call from a manager from Samsung's Executive Customer Relations within the next 24 - 48 hours.

Only minutes later, though, I received a call back from Samsung's Executive Customer Relations. A man named Paolo identified himself as a manager within this department. He stated he had my notes and I again summarized the above to him. He understood my frustration with both the tentative repair (which would require me to stay at home for a window of four hours, move all of my furniture, and lay a 52" new LCD TV on the floor so that a Samsung-contracted technician could easily access it and take it apart) as well as my frustration with different employees at Samsung stating that either I could get a replacement or that I could not receive a replacement.

He added two additional months to my Samsung factory warranty but that did not fully satisfy me, given my initial request, disinformation, and a manger below him who initially did not want to transfer me to someone above her. He went on to say to at least give this first repair a try. He then went on to say, "if a repeat repair is needed, we can talk about a replacement." I ultimately agreed to this and the call ended at 11:40am.

On September 3, 2009, at approximately 2:45pm, a Samsung-contracted technician from SASCOA Electronics Company arrived. She stated that her name was Michelle. She seemed professional in disassembling my new TV on my floor. After explaining to her what was happening, as well as through testing the TV, she stated that she did indeed believe the fault lay in my power supply unit, a large component board that she stated was a $150.00 piece of hardware. She ruled out the possibility of another faulty component, which would have been, as she informed me, the large element that actually heats up and illuminates the entire television.

She stated that she has only had to replace that specific component on a LCD TV once or twice, and that the TV(s) on which she had to do this was/were five years old. So, she replaced the power supply only, having ruled out everything else, tested it, everything seemed fine, and she then reassembled the television. She finished at around 3:30pm; I had stayed home the entire day until this time to wait for this repair.

Just three days later, however, the same problems/symptoms returned to our new LCD television. I called Samsung Customer support on 09/06/2009 at 5:15pm to report this recurrent issue, as well as all of the above, including the recent repair just three days earlier, and one of Samsung's Executive Customer Relations managers, Paolo's, words regarding a replacement if a further repair is needed. The person I spoke to this time was named Jasnique (spelling not confirmed); she stated that it is highly likely that I will receive a replacement television given I tried the first repair and the television is so new.

She stated that if it was older, say about seven months another repair would be necessary. However, due to my situation, she stated that a replacement is highly likely and gave me a claim number of 3000531185. She stated that I would be given a call back from Samsung's Executive Customer Relations department on either 09/08/09 or the morning of 09/09/2009.

I never received this call. So, I called Samsung's Customer support at 11:45am on 09/09/2009 and spoke with another representative (I do not possess her name). I stated the situation and that I never received a call from Samsung's Executive Customer Relations. She did not even connect me to that department but gave me the number to call. She did state, however, that she was sure that they would be happy to process my request for a new replacement.

I called this number to Samsung's Executive Customer Relations and was answered by Moeesha (spelling not confirmed). I provided her all the background listed above, some of which she said was in the notes. I was very shocked that only "some" of the information was listed in her notes, as she stated, and that the actual names of who I had spoken to in earlier conversations are, as practice, never recorded in full -- only initials are used. I was already in shock.

Adding to my dismay, she stated that I probably would never have received the promised call on which I was waiting because I requested a TV replacement; she stated Samsung would only deal with a repair! I told her of Paolo's words of, "if a repeat repair is needed, we can talk about a replacement." Ostensibly, Paolo was a manager within her department, ranked above her, but she stated he was wrong. She began repeating to me that a replacement would only be considered if the television needed three repairs or more! I stated that this was completely unacceptable and that I was tired of taking so much time out of my schedule dealing with my very first Samsung product and being continuously lied to and being fed disinformation via Samsung.

I stated that I will be reporting this to Consumer Affairs and the Better Business Bureau. Upon hearing this, I heard her pause and immediately start typing. After a few moments, she stated that she will have someone else from Samsung's Executive Customer Relation's Claim's Department (part of her department?) call me withing three days regarding the possibility of a replacement. A few moments later she came back on the line and said that I will definitely get a call back. I then stated that since her supervisor seems to be available, I would like to talk to the supervisor. She refused to connect me to her supervisor. In fact, she went on to say that she (Moeesha) had all the abilities of a supervisor and if I did talk to a supervisor, the supervisor would give me the same information.

I again asked to speak with her supervisor. To my dismay, she stated that the supervisor was busy and "kind of gets upset" when, in Moeesha's words, "we" have to ask questions. I asked for her supervisor's name. She stated this did not know the name. I again asked her what is the name of her supervisor. She stated that the supervisor's name is Jennifer. I asked her if it was common for a consumer like me to be refused to talk to a supervisor, especially considering how much money I just spent on their product and the fact that Samsung may or may not even call me, a consumer for its product. She again stated that she "Moeesha" was capable of doing anything (Jennifer) was capable of and that she (Jennifer) was busy.

I am absolutely outraged at this company's gall and the dishonest people that work for it, whether purposefully dishonest or as a result of poor training. If needed, and Samsung will still not provide for the above, I have no problem contacting Samsung of America's C-level executives. I look forward to both the Better Business Bureau's and Consumer Affairs' assistance in this matter.

guruvansh of DELHI, India September 9, 2009

I have a complaint against Samsung India w.r.t. their 29" coloured TV which was purchased on 19th June, 2008. From the 2nd month of its purchase it started giving problems. Since then their engineers visited and tried to solve the problem/rectify the fault, once they replaced one part but within 2-3 weeks of its replacement, same fault occured. I requested them to rectify the fault finally or replace the set but they ignored my request and replied that there is no big fault, it is rectified now.

Unfortunately, after the expiry of guarantee period i.e. after one year same problem again started. When I informed them about this their Service Centre informed that this time they will not charge Visiting fee but next time we have to pay Visiting fee, and again they rectified the fault. But within 3-4 weeks same problem again occured. Please suggest me where to contact now for replacement of the defective set/refund of the my hard earned money of Rs.16500/-. Complaint sent to them in Hindi is enclosed.

If possible, please forward my complaint to Samsung Company's Head Office about their Samsung India located in India about this incident. Most of the buyers of Samsung product in India are agrieved with Samsung Products but nobody cares once the product is sold. As per rules they should have replaced my set but they waited for the expiry of guarantee of TV so that after expiry they can't be blamed for the fault in the TV. Thanks

cyndia of cincinnati, OH September 8, 2009

purchased a Samsung DLP 50" for $3000 and got 2600 hours of viewing before the digital board blew up. That equates to $1.00 per hour to watch the TV. The cost to repair with tech time $700+. This DLP was a replacement for our first DLP that ony lasted a few months.

Scott of Seminole, FL September 8, 2009

Several weeks ago I began to have difficulty turning on my 2 and 1/2 year old 50" Samsung DLP television. When I would finally get the unit to power up the picture would freeze and or have green squiggly lines running through it. I went to the internet with my problem and was completely blown away at the number of folks that have exactly the same problem. I can believe that a company could ignore a small isolated problem; but my problem is everywhere, and furthermore these units cost most customers well of $1500 per. In my case I saved for well over two years before I could afford such a purchase. I can't believe that in today's "information age" Samsung is not completely aware of the countless problems with their DLP televisions. Fact is, they do know they have a problem but will ignore it until they are forced by some type of class action law suit to act like the responsible company they you to believe they are. I will never purchase another Samsung product for as long as I live. Samsung really should be ashamed of themselves.

REGI of Fresh Meadows, NY September 7, 2009

My Samsung 46 inch LCD TV (LN-T4671) is only 16 months old. Recently, it started showing symptoms while turn on the Power. The power ON button pushed but I hear some relays click ON/OFF for about 8-10 times and eventually the power will turn on. I am afraid one day the TV will not turn on at all. I did some research on this issue and discovered that many Samsung LCD TVs have the same issue. Apparently some P/S capacitors are faulty or leaking and it cause the problem. Samsung is not being very helpful on this issue.

dee of Westfield, NY September 5, 2009

We bought our Samsung 40"LCD flatscreen in 1/2008 and around 6/2009 our tv started to take longer and longer to turn on. When it did turn on there would be pink specks and white lines. Sometimes if you turned it back off the specks and lines would disappear. After awhile the spots wouldn't go away no matter what. Now the picture won't turn on at all, but we have sound. I can't tell you how upset we are because we thought we were buying a quality TV. I feel Samsung should do something about this considering that there is alot of other people that have the same problem which means there should have been a recall.

Elaine of Eden, NY September 3, 2009

I have a less than 2 year old 46 \" LCD HDTV from Samsung and have the same issues with it not turning on, turns off & on, has pink dots all over the screen, seems like every day its getting worse. I did a lot of research and found that there are hundreds of people out there complaining about the same problem, and that samsung has not taken responsibility for the many similar issues. I just want to know if we are all complaining and are experiencing the same problems, why isn\'t anybody doing anything about it?

I am dissappointed & exhausted from reading that these problems are not addressed when you call samsung customer service, so you know what? I will not even bother if I will get the run-a-round like the rest of them. I will just simpply not buy another samsung tv. I am simply hoping that enough people have complained to warrant some action. I saved my money for a very long time to purchase this 46\" beauty and cannot afford to purchase another one.

Elaine of Eden, NY September 3, 2009

I have a less than 2 year old 46 " LCD HDTV from Samsung and have the same issues with it not turning on, turns off & on, has pink dots all over the screen, seems like every day its getting worse. I did a lot of research and found that there are hundreds of people out there complaining about the same problem, and that samsung has not taken responsibility for the many similar issues. I just want to know if we are all complaining and are experiencing the same problems, why isn't anybody doing anything about it? I am dissappointed & exhausted from reading that these problems are not addressed when you call samsung customer service, so you know what? I will not even bother if I will get the run-a-round like the rest of them. I will just simpply not buy another samsung tv. I am simply hoping that enough people have complained to warrant some action. I saved my money for a very long time to purchase this 46" beauty and cannot afford to purchase another one.

John of McMurray, PA September 2, 2009

Bought a 42" DLP. In two months the entire engine stopped working. Had it replaced under warranty. Within a year of the warranty ending, the engine went up again. Repair estimate: $989.00. I only paid $1003 for the TV!! Wrote to Samsung since it appears they had some defective engines when this model was made. They haven't even had the courtesy to call me or answer my emial complaint to their home office. I would caution everyone considering a Samsung purchase of any type to give it serious thought. They are not very serious about standing behind their product. Once the sale is made, they don't seem to care if you remain a customer of theirs.

Gina of New Braunfels, TX September 1, 2009

I puchased my 32 Samsung FEb 07 exactly 6 months after warranty expires the tv just comes on in the middle of night, I turn it off, 30 minutes later its back on again. I paid over $1000.00 for the Tv the warranty, and the high dollar surge protector that was recommended, now I call Samsung Customer Care and all they do is refer me to a another high dollar repair man.

Expensive HD LCD TV's should have as long as life as the old anolog that would last forever. Due to the slow economy Im not sure when I will be able to fix the problem

Jeremiah of Ewing, VA August 29, 2009

I sent the home Theater System to them Twice. The second time Samsung Damaged the property. I called them the day I recieved the item back on Jun 25 th of 2009 and was told to take picture which I still have. I bought this on oct 16 of 2008, and Faxed this to them on the same day 25th and was told I would recieve a phone call from them with in 48 to 72 hr.

On July 6th it still was not reviewed and asked why, they would call me is the answer I got from them. On the 8th of july called them back to see what was up they had the email and still had not called me on this problem. on the 10 th i called them back to discusse this with them. they would expadite it and some one will call me with in 48 hr on.

the 15th of july i called them. i had not hurd from them at all. they told me that they would have to call ups about the product being damaged. the box was in good shape and not been damaged. ups calls me on 25th of july to pick up the item. I called them back on Several time in august to see what the holdup is.

called back on 20th they final gave me a produt code for shipment 4005352401 and I called back on the 28th and the product had not been ship yet. i asked them what they was sending to me. the product is nothing like the one i have. it is a 100.00 dollars differt than the one i bought. does not have tha same stuff on it as mine. they told me to dell with or they could send me the other unit back.

Jijun of Lilburn, GA August 26, 2009

Bought a Samsung 52inch LCD 1080P in Feb of 2007. Now it started to have same problem as a lot of Samsung users had: Needs to wait long time for it to turn on. After turned on, there are numerous purple dots all over the screen. After one more time off-on cycle, the TV will ba back normal. After reading all the complains here, it is obvious to me that Samsung used a defect part on all its Hi-Def TVs. Wish someone stand-up to file a law-suit on Samsung soon.

Robert of bellmore, NY August 26, 2009

I purchased my Samsung 40" LCD LNT- 4061F in June 2007 for $1400. Last week I started experiencing issues with the TV recycling itself, turning on and off repeatedly. Now all I see are vertical white lines, "that is when the TV actually stays on!". I called tech support and I was walked thru all the steps necessary to recycle the TV to fix the problem, no such luck! I did a little Goggling only to discover many other Samsung owners with the exact same issue. So I called Samsung again explaining that this problem seems to be wide spread and if they were aware of it and possibly willing to work with those effected. The answer was no and no. So here I wait for a for the service company to call me back to schedule my 75 buck look-see. I figured a TV should last more than 2 years. This will be my last Samsung purchase EVER!!!

Sonny of Cerritos, CA August 25, 2009

Purchased a Samsung 50" 720P Plasma tv (Model: HP-S5053), Aug. 28,2006. I paid over $3000 include tax and shipping charges. A couple of weeks ago, sounds works but no pictures. I call samsung to get authorize service center near by my home. They charged for travel $35 (0.2mile from my house.

Chris of Brook Park, OH August 22, 2009

Purchased a Samsung 40" 720 LCD tv September 29,2006. Final purchase price $2100. A couple of weeks ago I started noticing the problem I now see so many other people have had, it took longer to turn on. It would just click a couple of times and the sensor light would flash four times, then it would turn on. It started to take longer each time I turned it on, now it doesn't even come on it just continues to click. This tv is barely pushing 3 yrs old and I am sure if I contact Samsung I will here what so many other people have heard "It's out of warranty heres a service center number for you." I would like to know if anyone has had there tv serviced for this and what the actual cause is (internal power supply?) how much and is it worth paying 100's of dollars to get a 720p fixed. Samsung needs to resolve this issue! and there tv's still get high reviews on consumer websites. I will never buy another Samsung!

Irvin of New York, NY August 22, 2009

Purchase Samsung TV June 06 41" Paid 2700 August 19,2009 Picture went, LCD panel no good.cost to replace $19800. This is insane..I will never buy a Samsung product again.

cyndia of cincinnati, OH August 20, 2009

purchased a samsung DLP 50" television it is less then 3 years old and is rarely ever watched. It may have 200 hours of use. The TV is not operational, blue and green plaid lines are over the entire screen. Customer service says that it is out of warranty. I looked on this web site and say 100's of complaints about the samsung TV. In every case... the owner was not provided any financial support to fix the issues. I paid possibly $3.00 every time I turned the TV on and now it will cost me $$$ to fix it. My fear is ... that no one is pressing charges against Samsung and forcig them to look at thier faulty product. A recall should be in order.

Stephanie of Winslow, AZ August 19, 2009

We purchased a Samsung 46' LCD from Best Buy in November 2007. Up until about 2 months ago the TV was working fine. Then we started noticing problems with a delay in turning on the TV-it would click and click and finally come on. Shortly after this problem then we noticed purple spots all over the picture. We would turn the TV off then back on which sometimes worked other times we would have a spectrum on color on the screen-no picture but did have audio.

Samsung customer service advised us to unplug the TV for about 5 minutes to allow the TV to reset-this worked for a few times, now all we see when we turn on the TV is the color spectrum-no menu. Of course our warranty has run out and because we live in a rural community-trying to get a technician to come look at the TV has been nada. Samsung gave us a number to call for service-that's who we called and it was a prepaid $85.00 charge to schedule a technician to come look at the TV. We have yet to hear from a technician-we were told the tech who was to call to schedule "didn't want to drive to our town." So they are trying to locate another technician.

Best Buy store we brought our TV at also told us they don't service flat screen Tv's over 30'. Funny how that wasn't mentioned when we bought the TV. From the posted comments I have read-sounds like we are in the same situation as the rest of you folks. Samsung really needs to be held accountable for the unreliablity of their products.

We too have spent a quite of deal of money for a product we haven't been able to use. Any suggestions on a reliable product with an accountable company for future purchases? We have yet to see if our TV is worth repairing as we are still waiting for the technician Samsung referred us to to call to even set up an appointment. Out $1800.00

Jesse of Eugene, OR August 19, 2009

I purchased a 40" Samsung 1080P LCD HDTV from Best Buy on February 18, 2008 for 1,299.99 dollars. I used my television frequently and took care of it because it was the most I've ever spent on a material possession. 14 months later, the picture went black while the audio was still audible. I Googled the problem and started to find many others with issues that were similar on other Samsung products. The next day the picture came on and so I didn't delve further into the problem because I was busy with college classes.

Now it's August 19, 2009 and my Samsung TV has had no picture for about two weeks. I've called Samsung over five times to figure out what's wrong and sent in my bill-of-sale just for them to finally tell me that there's nothing they can do and have no planned recalls on any of their products, nor will they contact me if there is such a recall in the future. They wouldn't extend my warranty even though Microsoft did for their XBOX360 consoles when theirs were flawed.

Sam of Crandon, WI August 19, 2009

The Samsung TV I purchased appoximately 1 1/2 years ago won't turn on. It continually beeps and no picture comes up. It will take several minutes to come on. I read this is a very common problem and Samsung won't acknowledge this is a defect in the product. I tried the Samsung phone line to no avail. I just wanted my complaint known to everyone else that is considering buying a Samsung TV. Don't do it!!!

vince of camino, CA August 18, 2009

Purchased on 11/23/2004 Samsung plasma TV from Denlznet ($3288.88) with extended 5 year warranty from Consumer Priority Service ($399.99), warranty is for free repair or replace. Warranty was applied for by phone on 12/16/2004 and I was confirmed as covered and given the account #200779. TV quite working and so I made a claim to CPS via internet on 08/01/2009.

Was confirmed to have registered warranty status and was contacted by CPS on 08/03/2009 denying coverage. CPS offered to buy out the remaining warranty coverage, pro-rated, have a service call done, but would pay for no repairs. I had my own service call done est. $1993.17. I then purchased a new plasma TV. I have receipts and copies of emails to CPS if you need them.

Wayne of Oakland, CA August 17, 2009

Like so many others on this site, we have problems with the 46" plasma tv starting up -- it clicks on and off and on and off for a few minutes before it comes on. The time gets longer every day. And once it comes on, it has purple pixels all over the screen, also getting more numerous every day. My mom thought it was Comcast's fault and called them, but they --apparently quite correctly-- said it's the tv's fault. I hope someone files a class-action suit -- by all means contact me if you need a plaintiff.

James of Fuquay Varina, NC August 16, 2009

I purchased a Samsung 37" LCD TV 16 months ago and all of sudden the screen went blank. Audio still works. Samsung said it is out of warranty and I am on my own. This bites!!!

Thomas of Spring, TX August 15, 2009

I purchased a 50" plasma tv made by samsung about 7 months ago. The unit has a 3 year warranty. After just 5 months, the tv blew up while my family and I were watching some movies. The screen evidently cracked when this happened but it is on the inside part of the glass not the outside that you can physically touch. the repair service that I reported this to said that he has 2 others with the same problem and he told me that many other service managers were complaining about the same issue on their conference call with samsung. I found a man on the internet that had the same problem and 20 others online that have reported the same problem. Samsung has refused to repair the unit, stating that the panel has physical damage. of course it does, the unit self destructed and blew up! The tv was never moved from its original location at delivery and does not have a scratch on it. The outer glass of the screen is blemish free.

ava-maria of coral springs, FL August 11, 2009

i bought a samsung dlp 50" tv from circuit city in 2008 not even 2yrs old and now i am getting white dot all over the screen daily.of course i have no waranty on the tv. i've contacted samsung and they have put me on to a repair tech in my area. they are suppose to come on fri the 14th. but now reading that my ex perience is no different from several others, irealize this is a lost case. iabsolutely refuse to buy a part for 850.00. so i guess my next step is a new tv from a different company. thank u all for enlightening me

Michael of Los Angeles, CA August 9, 2009

I filed the following complaint with the Better Business Bureau regarding this Samsung 26-inch LCD Monitor, Model Number LS26KIEEFV/XAA:

I bought this model last May and have had it exchanged for the third time today. The first three units had the same problem: losing power upon being touched. Today, the fourth and latest unit I received through the warranty exchange program is obviously a refurbished unit (the lettering of the brand name "Samsung" on the front bottom center of the frame is damaged), and it would not even power up: no indicator light came on, when I flipped the switch. During my last telephone conversation with a Samsung representative, I specifically requested a new unit for this latest replacement, since the previous units I received were all defective eventually. I was also informed that Samsung would not give me a different model in exchange, despite the fact that this particular model was repeatedly shown to be defective and unreliable.

Resolution Sought: Refund my money immediately. This product is obviously a lemon, and the company would not fix the problem and just repeatedly sends more old lemons. Instead of being able to use a product that I paid for, I spent most of the time waiting for a replacement unit to arrive in the hopes that the new unit will work, only to find out a few minutes or days later that it had the same problem as previous units I received or that it does not work at all. Four lemons in a row. Enough is enough

So far the only thing the Better Business Bureau has done is to try to locate the correct branch of Better Business Bureau to handle this complaint, as I, not realizing where the company's customer service department is located, filed the complaint originally with a California branch of Better Business Bureau.

Nancy of Tallmadge, OH August 9, 2009

I purchased a Samsung 46" tv in October 2008 from Sears. It started having distortion problems within a month. Thinking it could not be a new tv problem we assumed it was our satellite box. We had it checked and it was fine. After eight months the whole picture went. Sears repairman came out and informed us it was a factory defect, the circuit board blew up. It was to be repaired in one week and to make a long story short it is now August 8th and we are still waiting. Wrong parts and cancellations continue to go on. Sears will do nothing to help resolve this and we are at our wits end. In the meantime our two year old Kenmore front load washer needs eight hundred dollars worth of repair. That appt. was also cancelled. I guess thirty-five years of Sears store loyalty isn't enough.

Laura of Canton, MI August 7, 2009

We bought a Samsung LCD tv and have owned it about fifteen months. Now we can hear audio but see no visual. Of course it is now out of warranty. I have found hundreds of complaints for this problem but have not found a class action yet.

We spent over $2 k for a tv that has not even worked for two years.

M. of Vancouver, WA August 7, 2009

I purchased a Samsung Model number LN-T4042H (40 inch)approx. 2 years ago. When turning on the TV, there is a clicking noise and no picture. TV repeatedly turns on and off and finally stays on after about 11 attepts (for now). Judging by the vast amount of comlaints on the internet, it seems as if Samsung is choosing to ignore an obvious flaw in their product. When I asked a customer service agent about the capacitor problem in their TV'S I was immediately brushed off and given a phone number to a local repair shop which I get to pay. It seems to me that there is a huge problem with not just my models capacitors, but all makes and models of Samsung televisions. They need to get on the ball and accept the fact that they put defective merchandise on the market and fix this problem!

Richard of Union City, CA August 6, 2009

I Bought a Samsung 61" Tv HL-R6167W about 30 months ago. For the last 2 weeks, when turning it on, just hear several clicks. It taking 1min tend turn off, nothing on the screen. Actual It will not turn on at all. When contacting Samsung, they were quick to point out that my TV was out of warranty. Even though I have since read on the internet of MANY similar experiences by other consumers. When emailing Samsung's customer service dept to express my dis-satisfaction, they never responded. This TV cost me $2200, It is a piece of junk. Samsung claim this is not their responsibly. The TV is virtually worthless and Samsung could care.. It seems to me there should have been a recall on their TV's due to the large amount of other consumers that have had this problem. I WILL NEVER BUY A SAMSUNG PRODUCT AGAIN!

Greg of Lebanon, TN August 5, 2009

Bought a Samsung 40" Tv MDL# LN-T4061F about 18 months ago. For the last 3 months, when turning it on, you hear a series of clicks. Often taking up to 10 minutes before the set would come on. When it does come on, there would be a series of colored vertical lines on the screen. It now will not turn on at all. When contacting Samsung, they were quick to point out that my TV was out of warranty.

Even though I have since read on the internet of MANY similar experiences by other consumers. When emailing Samsung's customer service dept to express my dis-satisfaction, they never responded. I now have a year and a half old TV that was purchased for $1600 that is now virtually worthless and samsung could care less. It seems to me there should have been a recall on their TV's due to the large amount of other consumers that have had this problem. I WILL NEVER BUY A SAMSUNG PRODUCT AGAIN! Out $1600 bucks

Ed of Plano, TX August 5, 2009

Samsung DLP HD TV HLT5075 Less than 2 years old deveoped " stars or dots on the screen. After numerous attempts to contact the company for help, all I got was the run around and no help.The expensive TV is unwatchable and with help from others found out it was a DLP chip problem that seems to be a defect in the product. The repair costs range from $500-800 dollars. Samsung will not take resposibility for their faulty products. Buyer beware!!

Andrew of Sterling, VA August 4, 2009

Purchased at 46' Samsung DLP (model HL-S4676S) from Circuit City in September of 2006. The cost was $1700, not including $200 for a two year warranty. White spots have recently begun to appear on the screen. Have spent several hours in the AV forums, and have noted that repairs cost roughly $800. This is ridiculous...

Christina of Woolwich, ME August 3, 2009

In February 2008 we purchased a 42in LCD TV from Circuit City. By July it would no longer turn on. I contacted my warranty and the serviceman came and took it to his shop. After almost four months of arguing with Samsung and Circuit City, they finally decided it could not be fixed and gave me a replacement. We upgraded to a 46in but since the serviceman returned the old TV to the wrong store they would have to send us our receipt for the TV and the warranty we just re bought.

The receipt never showed up and I couldn't get anywhere with Circuit City. Instead they sent me an application for a warranty which I had all ready bought. After arguing daily for over four months with Samsung previously, I was done with it, and we just kept our fingers crossed that this TV will work okay. Two weeks ago the upgraded replacement TV LNT4661F started messing up. Half of the screen blacks out whenever there are any bright colors. It is getting worse and taking longer to snap out of it. It is pretty bad when the best working TV in my house is 25+ years old and free.

Miranda of Orlando, FL August 2, 2009

We purchased a 50 inch DLP that sosts over $2000. Of course, after the warranty ended white spots started to appear in the screen. At first there were two spots, and now there are nine of them. Of course, there is nothing that Samsung can do, and according to them, they've never heard of this issue. I'm willing to join in a class action suit if you all are willing. It is absolutely ridiculous that they aren't acknowledging this issue.

Jennifer of Wilmington, NC August 2, 2009

We bought a 42" LCD flat screen 2.5 yrs ago and for the past 6 months we have had problems with the picture going out. Then no problems for 2 months and now again the picture on the tv suddenly goes black but the sound continues. We turn it off, give it a second, turn it on and still no picture. The warranty expired, of course, right before this started happening. Now we are trying to decide what to do. Obviously calling Samsung is a waste of time. How many complaints have to be filed before there is some sort of consequence for Samsung.

herman of beaufort, SC July 31, 2009

I purchased a new samsung 50" dlp tv in mid 2003. I was told that the bulb would need to be replaced about every three years and I would have essentially a new tv. the bulb failed after 9 months and it was replaced under warranty. two years later the bulb failed again and I replaced it at a cost of $300.00. 2 years later the bulb failed and required replacing so the technician ordered a new bulb that did not fit. after two more bulbs that did not fit they found the correct bulb but the tv did not work.

so they ordered and installed a ballast but the tv did not work. then they ordered and installed a color wheel but the tv would not work. I was then told that the repair needed was to install a new light engine that would cost $800.00. I contacted samsung six times over the next six months attempting to get some assistance on the repair but was finally told that the set depreciated 20% each year and had no value and thus they would not help at all with executing the repair.

So i have a 50" tv in the garage that is worth $300.00 and needs a $800.00 repair. I can not give it away and must pay to dispose it in a landfill. I will never purchase a samsung product again. I will advise anyone who will listen to do likewise. Their products and especially their service were terrible.

Daniel of Gurabo, Puerto Rico July 25, 2009

I bought a 50" Samsung DLP TV for over $2000 by summer 2007. By summer 2009 white spots appeared on the TV screen, which keep multiplying almost every day. Since warranty is already past due, Samsung is recommending to contact a service provider. They are not considering this as a manufacturing defect. I'm completely disappointed at their feedback and support.

Glynn of Hampton, GA July 17, 2009

I bought a Samsung LNS4095D Sept 2006. July 2009 well after the warranty expired the white dotted lines that I have heard so much about appeared across the screen in two places. I took it to a local repairman who said it was the "signal board" quoted $350.00 for repairs. But after a month he said his supplier could not get the parts--so I picked up the set. I then called Samsung to find an authorized service man. Contacted the service man they recommended, and was told to email photos of the screens. The service man's secretary called and advised that the technician had determined the set needed a new screen and the part would cost $850.00. I then called Samsung executive customer service and asked if there were any recalls on this set and was told "No". I asked if they could discount a replacement or give me a deal on a remanufactured model. I was told executive customer service only can deal with the warranty and my set was out of warranty. Apparently from the internet chatter Samsung was and is aware of this problem and their refusal to deal with it in good faith should alarm future customers.

Michelle of Holdrege, NE July 10, 2009

On March 4, 2008 we purchased a LCD television made by Samsung for $1200. Two days ago the screen went black and the tv will no longer turn on. We contacted Samsung whose phone lines were so busy we were advised to call back the next day. When I was finally able to get a hold of an actual person I was told there was nothing Samsung would do about the issue because the tv was four months past warranty. I mentioned the issue to my neighbor who said the exact same thing happened to her Samsung television. This prompted me to do an internet search which revealed that this is a widespread problem with Samsung televisions; specifically a "power supply board" issue. Samsung is not willing to stand behind its product, or worse yet, is KNOWINGLY selling tv's they know will break down.

Jay of Destrehan, LA July 10, 2009

12/26/06 bought Samsung 46" DLP HLS4676SX. Lamp has already been replaced. July 5,2009 white dots started showing up and are multiplying. Samsung lied and said they had never heard of this, were told it was out of warranty and they couldn't do anything about it. They gave us the name of their authorized technician. Upon internet search immediately came up with lots of forums on the same subject and same time frame with Samsung DLP's.

Called Samsung to register a complaint and ask for a recall. It was escalated to the ECR Department and I was told to send in bill of sale and estimate of repair for case review to 973-529-0293, please put transaction # on fax for the review. The DLP cost w/shipping is $160.51, the evaluation by technician when brought in is $96.00/applied toward repair. I'm hesitant to have evaluated without promise of Samsung's assistance as it may go out in another 2 and half years.

William of Frisco, TX July 7, 2009

I purchased a 50" Samsung DLP TV in April 2007 - Model # HL-T5075S. In May of 2009 several white dots began to appear on the screen. I made several contacts with Samsung to assist in the repair of the unit. Was promised on multiple occasions that my case would be reviewed by Executive Escalations, however never received a return phone call. I ultimately had the unit repaired at a cost of $411.35 for the replacement od a DLP Chip. It is obvious based on all of the interned chatter that this is a widespread problem, however no one from Samsung will admit to this. I was told by the service center that Samsung represented that this is a major problem. It was so evident that they didn't even have to diagnose my tv, and knew exactly what the problem was based on speaking to me. They arrived with part in hand.

Y of 1720 Marlborough Drive, GA July 6, 2009

We bought a 52" Samsung DLP tv four years ago and after about 18 months, it stopped working. We have contacted Samsung customer service several times with very little result since the warranty has expired. We were told by various repair shops that it can cost about $850 to repair the tv. I do not understand how Samsung can be rated as one of the best tv manufacturers when their tvs stop functioning soon after the warranty runs out and their customer service leaves a lot to be desired. We do not plan on ever again purchasing a Samsung product and we discourage our friends from making the same mistake we did.

Diana of Middleville, MI June 30, 2009

Our Samsung RB2155BB has started constantly beeping (the beeping it makes when the frig is left open too long), the frig won't keep the correct temp (shows 60 degrees) and the freezer goes from minus 13 to minus 2. The 'live chat' person on Samsung's site told us to unplug it, then wait a few minutes and it will reset itself, tried this many times with no change. We are loosing a frig full of food and I'm diabetic that needs to keep my medicine refrigerated at all times. The beeping alone is enough to drive you nuts.

Russ of The Woodlands, TX June 26, 2009

My wife bought me a 50" Samsung DLP television for Christmas two-and-a-half years ago. About six months ago, a white dot appeared on the screen. Last week, the spots began to multiply daily. I now have 11 white dots on my screen. Looking at the internet, I see that this is a pervasive problem with Samsung DLP TVs. It typically starts to show up when the set is about two years old. Samsung refuses responsibility for the obvious manufacturing defect, because the TV is out of warranty. Apparently, to Samsung, it is perfectly acceptable for a $1400 TV to function for just two years.

Art of Pahrump, NV June 23, 2009

I have a warranty problem with my Samsung SAM/HLS5086W DLP Television Monitor. My warranty identifies the above phone # as the only contact for service. Unfortunately this number is perpetually "busy." HOW DO I OBTAIN SERVICE? My Television is unusable!

sally of Houston, TX June 19, 2009

The DLP chip on my HL-S4666 television set is failing, resulting in a mass of white dots on the screen. After seeing this same problem on several sites on the Internet, I asked Samsung if there was a recall of this part due to its wide-spead failure. The response was that they had no information that this was a problem, that they had never heard of it before. That response is the same as received by several other consumers. The pattern of failure is very similar among those reporting the problem, as is the timetable of the failure--usually 2 years after purchase. This is a defect for which Samsung should accept responsibility. I found over 100 people on one website that have this problem please help us!!!!!

Monika of Bohemia, NY June 18, 2009

After just 2 years of very moderate use my beautiful 65" LCD Samsung got black screen. There is sound but no picture. We send it to the service and the new part will cost $1700 (LCD PANEL), that's half what we paid for the TV. It really is more economical to just buy a new one at this point, I called and ask if Samsung is willing to sell a part at some promotional price, but they are only interested in selling new TV or extended warranties for $880 a year.

I check out around and this is a very common issue, this TV's have defective LCD panels which stop working just in 12-18 months after purchase. The warranty in the US is only for 12 months, but as I found out in Europe no TVs are sold without at least 2 Year factory warranty. Why the US customers are treated unequal by the same company.

My second concern is if they sell a product worth $3,780 and it brakes just after 2 years, why Samsung is still allowed to sell those lemons as good, reliable products. I also think the wait time of 30 minutes, or putting you hold and then dropping your call is really an example of bad customer service. (Customer was calm and respectful!)

Sharron of New Truxton, MO June 17, 2009

The DLP chip on my HL-S4676S television set is failing, resulting in a mass of white dots on the screen. After seeing this same problem on several sites on the Internet, I asked Samsung if there was a recall of this part due to its wide-spead failure. The response was that they had no information that this was a problem, that they had never heard of it before. That response is the same as received by several other consumers. The pattern of failure is very similar among those reporting the problem, as is the timetable of the failure--usually 2 years after purchase. This is a defect for which Samsung should accept responsibility.

Donald of Moraga, CA June 2, 2009

i bought this tv in 3/06. 2 wks ago the tv would not turn on. i checked the manual and it told me to buy a new lamp (cost=$165 at a discount house). the new lamp did nothing. i called samsung who told me that there was nothing they could do. they referred me to a local repair shop. the shop estimated that the repair would cost $350 to $500. i paid $2000 for this tv. now i know the quality is poor. this will be the only time i repair this tv. next time i will buy a better quality tv by reading posts like this.

Terry of Olathe, KS May 28, 2009

In January,2006 I purchased a 56" Samsung DLP Hi-Def television from the Best Buy store in Olathe, KS, for my home. The following year, approx. 2 months after the warrenty expired, the TV quit on me. I contacted Best Buy and they sent a service rep out to repair the set. Apparently the power supply had failed.

This was corrected by replacing the capacitors. The entire repair took over three weeks. In Dec., 2008, the set failed again. Best Buy replaced the entire power supply. This entire process took over 3 weeks. In both instances I paid in excess of $200 for each repair.

On May 25, 2009, the TV failed yet again. Best Buy told me the initial service call would cost $130 just to diagnose the problem. Being fed up with both Best Buy and Samsung, I have since gone to a different store and purchased another TV and have disposed of the Samsung.

Cost of original Samsung model HL-S5679W television=$2500. Cost of repairs (Labor)=$520 (Parts)=$850 Approx. Cost of new TV (Panasonic TH-50PZ85U)= $2000. In addition to the financial costs there is also the fact that my family and I were deprived of the use of the Samsung for over 6 weeks during this time frame.

Ashley of Southaven, MS May 28, 2009

I bought a Samsung 42" Plasma Screen Tv a year and half ago it went out right after the Year Waranty. The tv screen just went blank but should it had power and all it did like most that I have read so far was just click. Called Samsung they quickly told me that my waranty was out and that they could set up a service call for me to have tv checked out at my exspence. Service people never called or showed up.

My tv is still in repair and has been for 3 months now and I'm fighting with Samsung to pay for parts because I was told the mother boards went out in my tv that was barely a year old. This is manufacturers defeat in my opion and we all need to stand toghether in this matter and make Samsung stand behind thier product seeing a we have all paid good money for thier product.

william of hanover , NH May 24, 2009

3 years ago, i bought a 42" LCD samsung TV from Butterfly photo in NYC. the TV wont turn on and goes thru a series of "clicks". i've read of numerous others with the same complaint. what's distressing is that i BOUGHT an extended warranty from when i bought the TV upon their advice. now they say the warranty company is out of business and they bought the company (butterfly photo) 2 years ago and have NOTHING to do with previous purchases or problems. what a way to do business. they bought a company with its assets and liabilities and won't stand behind the customer.

i encourage everyone to boycott samsung products and butterfly photo. samsung needs to recall this tv and fix the power supply problem that many are having. i lost the $400 for the extended warranty and now have to repurchase a tv for approximately $800-1200.

O'Neal of Walker, LA May 23, 2009

We purchased a Samsung 40" LCD TV from Best Buy in December of 2007 for $1200.00. In May of 2009, only 17 months later, whenever you would try to turn the TV on, you would hear a series of clicks. After about 2 minutes of clicking, it would finally turn on. This continued for about a week before the TV would not turn on at all. When contacted, Samsung was quick to point out that the TV was out of warranty and that there was nothing that they could do. Best Buy was of the same attitude. Television sets aren't disposable anymore but Best Buy and Samsung are treating us like we should be able to afford an average of $800.00 a year for a TV.

Steve of Lady Lake, FL May 21, 2009

samsung ln t3253hxx/aa the back cover of tv had no metal inserts or meatal plate for the wall mount hanging braket screws to go into. screws pulled out of back of tv. the threads were full of plastic. looking futher into this I found evey modal had metal insert or plate. someone some where failed to do there job. Best Buy said it should have had metal for screws to go into but said I had to contact samdung yes samdung. when it fell to the floor it barely missed our grandchild. this qualifies as mfg defect and libility. As always these days the consumer pays the price. the mfg of most all of our products from other country's have become smarter and wittier than us.

Virginia of Rohnert Park, CA May 18, 2009

Samsung HL-S4676S 46-Inch rear projection tv. Set is only 2 1/2 years old. It was great until it developed a very small bright white spot on the screen. 2 weeks later there are close to 50. I have found numerous complaints about this on the internet. Apparently these sets from 2006-2007 have a common problem. I am in contact with the holder of the exteneded warranty I purchased for $400.00 from Circuit City. The company tells me they have no record of my policy.

Randal of Youngsville, LA May 17, 2009

I purchased a Samsung LCD tv on Dec of 2007 and the tv wont turn on. It cycles like it wants to turn on but nothing. My tv is out of warranty and have read many complaints of this same problem.

I called samsung and they basically told me its out of warranty and im out of luck. I think we need a recall on this product to get this issue fixed. I believe its a major defect in the boards they installed in these tvs.

Randal of Youngsville, LA May 17, 2009

I purchased a Samsung LCD tv on Dec of 2008 and the tv wont turn on. It cycles like it wants to turn on but nothing. My tv is out of warranty and have read many complaints of this same problem. I called samsung and they basically told me its out of warranty and im out of luck. I think we need a recall on this product to get this issue fixed. I believe its a major defect in the boards they installed in these tvs...

Miguel of Brandon, FL May 16, 2009

We've been using our new 50" Samsung plasma TV for 5 weeks, all of the sudden while we're watching TV a loud noise comes out of it and a line starts appearing on the screen. It turned out to be a crack on the panel, but in the inside. The TV is not even mounted, we didn't touch it, didn't do anything to it and it's been sitting there for 5 weeks. A Tech sent by Samsung looked at it and specify to Samsung that there was no external damage, not a a scratch... NOTHING, still they refuse cover the TV because they say we damaged the TV.... HOW????? BY WATCHING TV???? I've also seen a few posts on different websites about this, has anybody been successful on getting the TV fixed? this is unacceptable.

Ernest of Orinda, CA May 14, 2009

My complaint is on Samsung's false, unethical and deceptive advertisement. We purchased our 32 in. Flat-Panel LCD Samsung TV because it was advertised to have the PIP feature. To any normal consumer, the industry standard of a PIP means that when you install the TV, you should be able to view one channel on the main screen and another channel on a smaller screen (sub-picture) simultaneously. We could not get it to work this way. The remote does not have a PIP button, and buried deep in the user’s manual it indicates that you have to purchase extra equipment and even so, you can only get another analog signal. I cannot believe that this is Samsung’s definition of PIP! There was not even a fine print in their ad to warn people of their obsolete analog technology and extra cost required.

We paid over $300 extra to get a feature that does not work for us. I could have gotten it from Costco for $300 and a Sharp Aqua for $599 from Dell without the PIP. Our online complaint to Samsung took almost a month to get a response from you people.

Our complaints to customer service, their Executive Customer Service and letter to their CEO basically told that that's the way the product is, you are screwed. The whole process took five months with zero remedial action.

John of Corona Del Mar, CA May 13, 2009

Got the white dots!! Got the same cold reception from Samsung as so many of my fellow "White Dot Victims" I guess the pixels are out..

Delrose of Clermont, FL May 12, 2009

I bought a Samsung LCD TV from Best Buy on 31 July 2007. It was unused for over 6 months when I was out of the country. In April 2009 the picture went. I had no extended warranty so when I spoke to Samsung they gave me the name of an authorised repairer. First, they said it would cost $300 to replace the "board", I reluctantly agreed but then they discovered that the screen wasn't working also and advised it wasn't worth repairing it. Samsung said there was nothing they could do as the tv was out of warranty.

I paid $950 for the TV and only used it approximately 12 months. I was told by the repair company that this frequently happened to flat screen TVs. Surely, for the price being charged these TVs should have a longer life span. Also, shouldn't Samsung be more helpful in the interest of good customer relationships. I would certainly not purchase a Samsung product again and have already been advising all my friends and family NOT to do so.

Susan of VISALIA, CA May 12, 2009

I bought a Samsung DLP 50" TV in 2005 for $2400. It worked great for almost 3 years. Then the ballast had to be replaced, then the lamp for $350 total. I could handle that if it lasted. Now one year later the ballast and lamp have failed again. At least $450 to fix and that's if the change out works. Samsung feels no responsibility for failed parts. Twenty years ago I bought a 27" RCA TV that had circuitry problems after 4 years. RCA agreed that a TV should last longer than that and paid half of the repair costs. Now I am still watching that same RCA TV since my Samsung HDTV is a piece of junk. Too bad that companies won't stand by their products any longer...

justin of saugus, MA May 12, 2009

my 50" plasma had dead pixels set up a repair, found out that because i registered online they extended it 3 months, they picked up the tv replaced the panel and dropped it back off, with in 3 hours the tv was acting up worse then when i sent it out, called samsung, they re-submitted a claim, the repair facility declined to repair it again, had to wait a week adn call back the ecr department they finally approved another company to fix it, after each call i was reassured by samsung not to worry that they would repair it and i stressed how i was concerned about someone else looking at it and what if it happened again, i was reassured again it would be exchanged, i kept asking at no charge , and they continued to tell me it would be taken care of, so here i am after 6 days the tv has jet black pixels all over the tv, the authorized the exchange but now want a sales recipt that i have misplaced, and now that circuit city is out of buisness i have no way to get a duplicate. and now they are requesting a $325.00 exchange fee this is obsurd, if i knew this from the get go. i would have called circuit city befor they totally went belly up and got a duplicate.

justin of saugus, MA May 12, 2009

my 50" plasma had dead pixels set up a repair, found out that because i registered online they extended it 3 months, they picked up the tv replaced the panel and dropped it back off, with in 3 hours the tv was acting up worse then when i sent it out, called samsung, they re-submitted a claim, the repair facility declined to repair it again, had to wait a week adn call back the ecr department they finally approved another company to fix it, after each call i was reassured by samsung not to worry that they would repair it and i stressed how i was concerned about someone else looking at it and what if it happened again, i was reassured again it would be exchanged, i kept asking at no charge , and they continued to tell me it would be taken care of, so here i am after 6 days the tv has jet black pixels all over the tv, the authorized the exchange but now want a sales recipt that i have misplaced, and now that circuit city is out of buisness i have no way to get a duplicate. and now they are requesting a $325.00 exchange fee this is obsurd, if i knew this from the get go. i would have called circuit city befor they totally went belly up and got a duplicate.

Eugene of Evergreen, CO May 2, 2009

I purchased a Samsung DLP Television in Littleton, CO in Aug. 2007. Model HL-4675S. I paid an extra $450.00 for the extended warranty for four years coverage. In Feb. 2009 the bulb went. We were without television for three full weeks waiting for a bulb to be delivered. Last Wed. the TV went out again. I called the service people and was told someone would contact me in one or two business days. Nothing. I called back and was given the number for their local service company in Denver. I called them and was told that they had the service call logged and someone was supposed to call me soon to get a version number so they could pre-diagnose the problem. I gave her the version number and she said a tech would call me back to set up a service appt. NOTHING. out of the 20 months that I've had this TV it has been disabled for 1 month. Or, 5% of the life of the TV.

Dominick of Midlothian, VA May 1, 2009

We purchased a new home and also a new TV from Best Buy, we choose the Samsung LCD LNT4061F 42 In. and about 12 or 13 months later the product began to start slowly and within a couple of weeks it would start with lined of different colors vertically appearing instead of starting.

I called Samsung tech support, the first thing he asked me was when we purchased the TV I told him Nov.2007, he quickly informed me it was out of warrantee and that I should call a service person and that we should have purchased the extended warrantee. Now the TV no longer shows a picture or sound. Samsung makes shoddy products and give terrible service. The TV cost $2300.00 and lasted 12 or 13 months depending if you count from the moment it failed.

illusion of jupiter, FL April 30, 2009

I purchased a Plasma tv, which i paid $1200 for a little less than 2 yrs ago. i called samsung to see what i can do to fix and find the issue, i find out i am out of warranty and am told all they can do is find a samsung authorized dealer in the area to diagnose the problem, which i agree to and after a $100 diagnosis fee i find out the display panel has a shortage and its going to cost me $1000 to fix the tv i paid $1200 for.

I called samsung again today and spoke to a customer relations representative in hopes the might be able to help me with something. I dont want money all i want is for them to meet me half way on the cost, maybe repair, replace it...at this point anything that is cheaper than $1000. The girl at the other end of the line said the only thing they could help me with was helping me find a local authorize dealer. which is what i had already done!! The repair guy told me a display panek shortage is a parts and pieces defect nothing i played a part in, now why do i have to pay $1000?

Frank of Chapin, SC April 18, 2009

Frank of Chapin SC (04/18/09)
Bought a Samsung TFT-LCD model LN-4661F in November 2007. Now we have a picture that is all out of proportion and not changeable. It's a lemon. That is, a $2500 lemon.

Courtney of Audubon, NJ April 16, 2009

Courtney of Audubon NJ (04/16/09)
Purchased Samsung DLP 42in television. Within year began having swiriling colored line in picture, unable to view. Tech said could be something in video circuit - $300 to fix. Then sent to tech black line appeared - light tunnel replaced - $300. Still unable to view - spent $1800 on television and bearly used.

Kirk of Rancho Cordova, CA April 16, 2009

Kirk of Rancho Cordova CA (04/16/09)
I received a Samsung refrigerator (model RS2545SH) as a gift from my parents. They had the refrigerator for approximately 2 years with various problems (inacurate digital readings, ice maker issues and water dispenser problems). We had the thing less than a month when the refrigerator side started to warm up and after researching the problem I found that behind the middle drawer, on the back wall was solid ice.

At this time the freezer was still working, until two days later, then it decided to thaw out. Luckily for us we still had our old refrigerator (in the garage) so we transfered all of the food to it and then, as I was researching the next problem, I found this site. I guess the smart thing to do is to get rid of it and bring back my old refrigerator and then explain to my parents (that due to Samsung being junk) that their good natured gift didn't last even a month.

I feel bad for everyone who bought their products and I hope that something is done real soon. I would like to be a includeed in the class action suit if and when there ever is one. If I cannot be included I know my parents will want to be. We need to send Samsung a serious message. Good luck to you all. I will monitor this page from time to time to see if anything has come of this.

Loss of gift/ monetary value and food was wasted ($100) between the refrigerator and freezer going bad.

Earl of Toms River, NJ April 3, 2009

I bought a DLP TV about Jan 05. Not even a year and it blew a lamp but was replaced under warranty. Now, of course no more warranty, 5 vertical lines of 5 columns appear with picture of whatever Im watching in the background and snowy reception. Ive paid 3000 for this set and called Samsung and referred me to a TV repairman. I paid $3K for this set on 2005 and I expect a longer life than this.

Ryan of Fort Qu'appelle, SK April 2, 2009

Ryan of Fort Qu'appelle SK (04/02/09)
I purchased a 42 inch Samsung plasma tv from Visions in Regina, SK back in May-June 2008. About threes months later I noticed a fade of red and a blinking pixel on the right hand side of the tv. I took it into Regina which is about 45 mins aways because the warranty place does not do in home service so i had to pay my own gas money. At the warranty place they looked at the tv for a bout 5 min and said they couldnt see anything wrong,so i had to go back home and wonder what is going on here?? I called samsung and visions and they said i have to take it back to the warranty shop so I dropped it there, and was without a tv for about 6 weeks,

visions electronics said they will ship the tv directly to samsung themselves, they did not! they just sent it down the block to be looked at by the techs at the video refit shop,about 2 months later they called me said the problem has been fixed and they replaced parts. I had to again put gas in and pick it up in Regina. When i got home i plugged it in and guess what, the same problem, nothing was fixed, it even looked worse. I phoned the Video refit shop (the warranty place that deals with the tvs for samsung) and they said i have to bring it in again! I was [upset] because why cant they just replace it? why do i not get in home service and why am i financing this? It was Nov 2008 and was getting really cold outside and I told them i would bring the tv back to them in the spring when it is warmer outside.

All winter i had to watch tv on a peice of junk plasma tv i have been making monthly payments on. And if that wasnt enough problems the HDMI input 1 is not working now! Replace my tv already! Everubody that comes to my house thinks it is a defect and I have the right to a replacement tv, because they already made an attempt at fixing the tv. All my calls to samsung are no better too, they sound like they dont care about their products, all they say is i have to take it back for service to that same place that tried to fix it. I really wish i would of never bought that Samsung Tv and bought a panasonic, they have in home serivce!!

Peice of junk TV being financed, waste of my time like im not paying for this kind of quality of television, and especially a waste of gas money to the city, at least 100 dollars in total.

Jerry of Dallas, TX March 31, 2009

Jerry of Dallas TX (03/31/09)
My 50 inch DLP Samsung was purchased 3 years and 3 mths ago. Now the lamp has gone out. I replaced the lamp. Now all I have is a black screen. There has to be some type of defect either w/the lamps or these TV's. I will never buy another Samsung product and will tell everyone I know not not to buy any products mad eby Samsung.

Never of Portsmouth, VA March 27, 2009

Never of Portsmouth VA (03/27/09)
PURCHASED SAMSUNG HLS4676S DLP IN 2007 WITH EXTENDED WARRENTY 2 WEEKS AFTER SAW ONE DOT NOW 20 DOTS NOW 50 DOTS CALLED SAMSUNG spoke with 2 different customer reps passed on supervisor, nothing they would do i reported it to BBB case pending SAMSUNG SAYS THEY DONT GET ENOUGH COMPLIANTS ON WHITE DOTS,

WHITE DOTS

Malik of Los Angeles, CA March 27, 2009

Malik of Los Angeles CA (03/27/09)
I bought the Samsung LN40A530Pif 40 inch t.v from C.City about 3 months ago the t.v last 2 weeks shut down for no reason i call talked to exsictive department very worst service the department did not care, the tech come to see the t.v but could not fix it the t.v with it self hang for nothing 1200 $ lost i requested so may time to dealer samsung but they did not care even they record the conversation now after long argiue they said they are going to fix it, some time they say part not avaialble so they replace now they say they fix it not one word, so i recommeneded all the customer before buy samsung t.v make sure you know the warranty because even that they did not so care less department and i asked them that i have pnly t.v kids watching cartoon one of the superviosr said why you let the kids watch the cartoon for 24 hours ? really i am un happy now it more than 2 weeks nothing happened i am looking for some who can help me to law suit thank you

I paid for cable, i paid 1200 $ and i hae one year warranty but they all ways give me diffrent answer like they did not care

Traci of Mays Landing, NJ March 23, 2009

Traci of Mays Landing NJ (03/23/09)
the 61 dlp we bought 3 years ago and replaced a bulb, a color pixel and now it takes 45 minutes for the screen to clear to watch tv and it's soon not going to work at all it's on it's way out we spent around 3,000. we thought we were buying a good product we researched the tv saved up for it and now it's not working and we already spent a couple hundred dollars on parts, apparently looking on the interenet their are a lot of people with these problems yet no one from samsung is recalling the parts or the tv. we've had tv that we've had for 20 years and still work, this tv and or parts should have be recalled it's a piece of junk,

spent a couple hundred dollard on parts and we can't afford to keep fixing the tv, now it doesn't work for 45 min. and soon it won't work at all, we don't have money for a new tv and it's not garanteed when they TRY to fix it again that it will WORK. Its a 3,000 tv and less then 3 years old. very unhappy to put in mildly with this product we feel ripped off!

Darcelle of Chestertown, MD March 22, 2009

Darcelle of Chestertown MD (03/22/09)
brought a 46 inch projection tv from circuit city, on 11/06. had problems we didn't watch tv much only for sports, had other televisions in bedroom and in den we watched. so we didn't notice the tv would shut off every now and then but the more we watched it the more it cut off we called and had a repair people come under the original warranty no receipt.

thank God we had extended warranty on tv because the problem continued we called 4 more times for repairs. we believe the product was defective,samsung said they would trade televisions an up grade 46 inch flat screen if we paid them 850.00 dollars with no warranty and they would take the not working set that we paid for 1519.99 for. today's date is 03/21/09.once again the consumer gets the bad end of the stick.

we paid 1519.99 for a 46 inch tv that only worked for 3years. mental anguish, stress, tears, and anger we went through dealing with this issue was pain and the out come was unsatisfactory i will never buy another samsung product

James of Ninole, HI March 15, 2009

James of Ninole HI (03/15/09)
I bought a 50 Samsung Plasma TV from the local Sears for $1200 in Feb. 07. In January 09 the top half of the screen went black, then the whole screen went black and then it started to sizzle an burn. I had a $450 extended warranty but Sears would not accept it at their repair shop claiming that I had to use in home service. When I tried to get that, they would not schedule it for three months. I had called Samsung and was told that they could not help, though the person on the phone assured me that Samsung management was taking notice of the complaints about their TVs. Sears after missing their first scheduled appointment and wasting a whole day of our time waiting for him, finally did get a repairman out who then had to order parts and schedule to come back three to four weeks later.

The TV that has so far cost about $1600 has been out of service for three months and may be fixed. I suspect that the problem re-occur. Other CRT TVs that I own range from 5 to 25 years old and none of them have had any trouble at all. I sure won't buy another Samsung product. I hope that someone will initiate a class action suit against Samsung for its deceptive advertising and defective products. After reading all of the other complaints that Samsung Plasma TV owners have made, I believe that a pattern of irresponsible behavior on the part of Samsung and many people are out a lot of dollars as a result of purchasing their products.

Molly of Bloomington, IL March 9, 2009

Molly of Bloomington IL (03/09/09)
I bought a Samsung DLP television November 2006 and now small white spots are appearing on the televsion set, as if there are pixels missing. From researching the electronics forums and discussion boards on the Internet this is a common problem in all DLP Samsung televisions purchased 2 to 3 years ago. I called customer service at Samsung and they referred me to a local service techinician for a price on a replacement part and told me that there have not been any recalls made on this product. I do believe that there is a defect in this product that needs to be addressed.

Aavery of Randallstown, MD March 9, 2009

Aavery of Randallstown MD (03/09/09)
I got a tv in Mrach 08HRLR4266W with serial num 39hu3cml200516f. The set has been having problems since May 08, the company sent someone to fic the set about 5 times , however the set went dead in Dec 08. The comapny said in Dc they would send me a new set a HRL56, but when that set got to my home it did not work then I refuse the delivery. The said in Feb o9 the would sent me a new HRL61, however I just found out the would be sending me my refund..

My major concern is I have been without a tv since Dec 08 and someone said they no longer make the HRL set. I have been promoise many call back an only one person has call me back , I have been hung up on . At this time I'm not sure what is going on with me and the comapny I was just promise a call back on by 3/6 but no one has call back please help if you can thanks.

I just move into a new home and not having a dec since Dec08... and not having anyone a Samsung to help me has really stress me out.

Nancy of Jacksonville, FL March 9, 2009

Nancy of Jacksonville FL (03/09/09)
I have a just now 2 year old Samsung 50 DLP TV that started gettng white dots on the screen a couple weeks ago. This seems to be a very common problem with the Samsung DLP TV's. Samsung told me they were sorry I was having problems with my tv but they couldnt help me. They suggested I call a repair facility.

With the number of people I see with this problem, it must be a manufacturer defect and Samsung is not acknowleding it as such and is not being helpful at all. I will never again purchase a Samsung product and am telling everyone I know not to.

James of Union City, NJ March 5, 2009

James of Union City NJ (03/05/09)
We purchased an LCD 50 inch TV in 2007 which caused us $2000. After only having it a year, the light bulb went out. That was in August of 2008, now 6 months later the same thing happened.

We called Samsung and after speaking to several reps which kept on telling us that our warranty had expired, we finally got in touch with a supervisor or someone in Management. That person said that he would extend the warranty and have a technician come out. After waiting for hours for the tech guy, he calls and says that our warranty had expired and that we needed to pay $200 for labor plus the parts. Samsung lied to us and is not taking responsibility for their worthless items.

We now have not been able to use the TV for about a week now. My wife is the only one working at the time and we cannot afford to pay for labor and parts. How can a $2000 TV be only good for 2 yrs.

Michael of Murrieta, CA March 2, 2009

Michael of Murrieta CA (03/02/09)
On or about December 14th 2006 I purchased a Samsung 46 DLP HDTV, along with a 2 yr extended warranty. Just last week, around the 18th of February, small white dots began appearing on the screen. Two or three to begin with until now there are at times up to 70 white dots making television un-viewable. Upon researching this problem, I discovered that there are numerous Samsung DLP TV owners who have experienced this problem. After searching several technical online forums, it is very clear to me that this is a known defect in the Samsung DLP TVs.

When I contacted customer service, their reply was simply that they do not cover repairs on units that are out of warranty. I believe that Samsung has had knowledge of this defect all along and that they should at the very least cover the light engine and DMD circuitry for a period of 5 years from date of purchace. Samsung still does not publically admit to the problem which means that there are consumers buying these DLP units every day, unaware that their sets will fail in approximately 2 years. The estimated repair cost is almost as much as a new unit, making repairs not cost effective. The buying public NEEDS to be made aware of this inherent Samsung DLP defect. I am now out $1400 and left with a virtually useless HDTV

Todd of El Cajon, CA February 27, 2009

Todd of El Cajon CA (02/27/09)
We purchased 50 inch HDTV DLP Samsung TV for 3000.00 $ in 2006. We experienced problems with lighting and were told that the lamp should be replaced every 2-3 years and we did replace it at a cost of 150.00 $ Our problem continued. The repair shop quoted us the price for a light generator which costs 1200.00 $ and 300.00$ labor. This appears to be a common problem with this model according to the repair person so I called Samsung to check on a recall or to negotiate a resolution and was told they could not and would not help.

3000.00 TV that is too expensive to repair now sitting in my Garage with no pupose or future. Complete loss of credibility in Samsung product.

Melissa of Central Nyack, NY February 26, 2009

Melissa of Central Nyack NY (02/26/09)
I purchased a Samsung DLP DNLE Anynet about 3 yrs ago when it went out of warranty I had to have the bulb replaced and then a few months later I had to have the control panel replaced. I have seen that many people have had problems with this television. Each time I call I get there is nothing we can do the set is out of warrenty. I am putting thousands of dollars into a set that cost me thousands of dollars. Samsung is a company that does not care about their product, because if they did they would help us!!!!

economically this has cost me much money,,,,,Physically it has cost me much stress.

Bill of Gibsonville, NC February 22, 2009

Bill of Gibsonville NC (02/22/09)
I purchased a Samsung 40 inch hdtv model S4051D in Sept.2006 On Feb. 16,2009 I turned the TV on and had a picture but no sound. I turned it off and then back on again and it was fine. This happened a few times. Then on Feb 19 I turned it on and nothing but clicking within the unit. I turned it off and on again to a picture of multi colors. I turned it off and then on again to nothing. Now on Feb. 20 I have not TV.

I contacted Samsung support and tried the unplug for 30 seconds and still nothing. I did not purchase a extended warranty but who would have thought that this so called quality TV would go out in less than three years. I called Samsung to find a service center and was told of only one in my area. I have found that all the repair shops in my area will not touch a Samsung.

I called the service recommended by Samsung and left a message since they do not work on the weekends. I am really disappointed in all the reviews I read before purchasing this high priced set. I only wish I had read this sites reviews before buying.

From the sound of all the testimonials about Samsung Televisions, I guess I now have a very expensive door stop. I will never buy a Samsung product and I will tell as many people I can not to purchase from this company. I believe what comes around goes around and in this difficult economy Samsung will be forced out of business. My condolences to all other Samsung owners who are facing this dilema.

I am retired and live within my means as much as possible. The purchase of the Television was a present to my self. I work part time to keep up with expenses. I can not afford to replace this set so I have pulled out a old anolog set that I have had for 25 years. It still works but is only a 19 inch screen. I hope the fat cats at Samsung can sleep at night.

Alysson of Boston, MA February 20, 2009

Alysson of Boston MA (02/20/09)
On 01/26/2009, I watch my 52 LCD Samsung TV and it was working perfectly. The next morning, on 01/27/2009, when I tried to turn the TV on, the power light started blinking. The melody would play, and I could tell that the TV turned on, but the screen was completely black. The power light kept blinking, and after about 2 seconds the TV would turn off by itself. If I leave it plugged in, it will keep cycling (on and off by itself, with nothing showing on the screen).

Since the 28th, I have been trying to get Samsung to send someone over to fix the problem. All they do is pass the problem to some other people, who call me asking what happened to the TV, make appointments, and never come. One even said that it's too hard to park in my area, that I'd have to call Samsung back to get them to schedule someone else. I feel like no one cares about this. The item was too expensive, and Samsung just doesn't care!

I paid $2,500 for this TV, and I have been waiting for almost a month to get someone to come fix it.

Paul of Avon, OH February 20, 2009

Paul of Avon OH (02/20/09)
Bought a new 42in. Samsung plasma tv. Dec. 23 2008 from best buy. had trouble with both of them a week later when the speakers started making a lot of noise. called Samsung and they just give you the run round. first and last time i will deal these two.

speakers making a lot of noise

Michael of Seattle, WA February 17, 2009

Michael of Seattle WA (02/17/09)
I have a Samsung SP-R4232 Plasma TV. I have had this unit since December 2005. It has been well cared for. On Saturday Feb.14, 2009 the power supply went out and the tv no longer functions. I contacted Samsung directly over the phone and they said because the tv is 2 months pass the warrantee date that there was nothing they could do for me except refer me to a repair service in my area.

I paid $2200 for this unit at Fry's Electronics in 2005. I purchased this product based on product reputation and quality.I expected this tv to last at least as long as my old analog set. This product should have lasted more than 3 years and 2 months for the price I paid. I am really disappointed with Samsungs lack of concern. Thay have all this money and I am left with a useless product. Where is the justice in that.

Mr. of Tehran, OTHER February 17, 2009

Mr. of Tehran OTHER (02/17/09)
I bought an Slim-Fit in year 2006, product of June 2006 2- Model CS-32600 3- Serial No.:09193DCL600360 4- With one year guaranty valid upto Dec. 2007 5- Problem happened in Jan.2009, that was: Image was deformed, I informed Samservice of Iran.  After 4 days no one came, TV turned off suddenly with a bad sound and a bad smelt of burning.  2 days later a repairman came, changed some parts, no results, he took the board to the shop. the repairman came again after some more days, installed the repaired board, didn't work. asked me to take the TV to their shop. I carried the TV to the shop, after some more days they informed me that the CRT is failed and they have to replace it. After one more week, CRT was replaced with a new one, I had to pay one 3rd of the price of a brand new 32 LCD TV for this repair.

During my lifetime we have had many European, Iranian and japaneese TVs. It is the first time I encounter such a phenomenon that the main CRT goes into complete failure after only 2 yaers of operation.The only thing I can say is that I regret buying such a low quality appliance, I regret buying my refrigerator, my mobile phone, my washing machine and other items from Samsung. I'll never do it again. Samsung should be ashamed of producing such a bad quality TV.

Michael of Fairhaven, MA February 15, 2009

Michael of Fairhaven MA (02/15/09)
My Samsung 46 LCD mod#LNS46920X/XAA was purchased in December 2006. It is not used very much. On Feb 14 the picture just went dark blue. Sound is still there. I called the Samsung 800 number and got no help at all. He did, however, give me name and number of thier factory authorized repair shops. $2600 for 25 months. That is more than $100 per month. I think Samsung should do something for situations like this if they are serious about staying in business.

Manjunath of Austin, TX February 14, 2009

Manjunath of Austin TX (02/14/09)
I have a 2 year old Samsung DLP HLS 4266W, and 3 days ago couple of white spots appeared on the right side of the screen.

Each day the number of spots is increasing and we are up to 10 spots now. We researched this on the web, and it seems to be a common issu with this model of Samsung. We called Samsung, and they basically said that they have heard about this issue, but as I am out of warranty I need to take care of it myself. I never expected that a 2 year old TV would encounter such problems. Samsung seems to want to shove the problem under the rug, so they don't have to address it.

Samuel of Houston, TX February 11, 2009

Samuel of Houston TX (02/11/09)
Bought a 42 Samsung Plasma TV around March 2008. I must say the screen color was absolutely fabulous until January 2009. I turned it off while I went to run some errands. After running my errands I looked forward to watching one of my favorite shows on my plasma. I turned the TV on and all it did was flash on and off. Like so many I thought it was the cable box or something. I also thought maybe it was the power coming off the wall. After about an hour of scratching my head the TV went completely black. I haven't had anyone look at it yet. So I'm not sure what the problem is at this point.

My gripe is that its still a brand new TV less than a year old. My mom still has her TV and its 20 years old. Its really sickening that a company can sell someone a $2000.00 TV that works for less than a year.

I'm unemployed and don't have the means to pay a technician. So currently, I believe I will be stuck with a $2000 plasma TV that doesn't work. Probably end up selling it for $50 bucks to the local pawn shop. I'm sure they got plenty of Samsung TV's they can patch together to sell to the next sucker.

Mary of Fairport, NY February 9, 2009

Mary of Fairport NY (02/09/09)
Paid 2200$ for 40 inch lcd tv less than 3 years ago. The picture suddenly went out a few weeks ago and the repair cost is est. at greater than a new set would cost. Samsung has not been helpful as it is out of warranty. Shouldn't a tv last more than 2 years?

Linda of Nanticoke, PA February 4, 2009

Linda of Nanticoke PA (02/04/09)
We bought a 50 in Samsung Plasma Tv and within 2 weeks of owning it we noticed 2 white lines going down the screen. We called the company where we bought it and they sent a repairman out and then he called us and said that Samsung told him it was Screen Burn and that it isnt covered under warranty.

How can a brand new Tv have screen bur, when I have a 42 in Panasonic here with no problems. Well here we are no one is gong to fix our TV, Samsung told us that we have to replace the panel, we boght id on Jan 7, 2009 and here it is Feb 4, 2009 and We have been fighting for 2 weeks now.

Dr of Hayes, U.k, OTHER February 3, 2009

Dr of Hayes, U.k OTHER (02/03/09)
I have bought the T/V on the 18th of Sep 2007 for my child's birthday ( on the 27th Feb 2008) because i had the money at that time. Of course i am not an engineer and i caleed the same man who fixed my home alarm to instaul the t/v on the 27th feb 2008 .In the meantime i was using my sony T/v 33 was in use. This week the new samsung T/v went wrong and i explained my problem but the AJ Electronic Ltd says you may be lieing and your gurantee ran out . we only used the T/v for 11months but they do not belive us however how could a brand new SAMSUNG PLASMA T/V went wrong that quick. please advise me ahat to do with this T/v.

we were watching the T/v suddenly we heard a Fire cacker noise and light on the T/v.

Steven of Folsom, CA February 2, 2009

Steven of Folsom CA (02/02/09)
I bought a Samsung 65 plasma from Best Buy in May 2008. Since the day I bought it it has been making a cracking noise which is somewhat intermittant and sometimes loud, sometimes faint. I thought it was a break in period thing and waited until June to call Samsung. They sent a repair man who heard the noise and he installed felt around the back of the TV explaining that it was an expansion issue. It never resolved. I called back and they sent a repair man from Tekniton who claimed that he could hear faint noise, but said that there was nothing that could be done that wasn't already done (i.e. felt).

I called them back because it got worse. Tekniton came out again, and the tech heard the noise and said that he recommended replacing the housing for the TV because it may be defective. He also said that he would be sure to have more felt put in when it was replaced. Victor Ursan from Tekniton denied the claim because he believed it was a mounting issue. I called him and explained that the TV was never removed to be properly inspected nor was the mount appropriately inspected. Further, the tech said he heard the sound and wanted to replace the cabinet for the plasma.

I am still not clear on why he would not trust the opinion of his tech who saw and heard the noise. I convinced him to have another tech come and look at the $6000.00 TV I purchased because it is not appropriate for the TV to make this noise. He and reps from Samsung have said that it is expected for the TV to make some noise. If it is expected, they should have a disclaimer in their marketing. Write on box our $6000.00 TV will make cracking noises. I would have opted for a different brand had I know this up front.

I want Samsung to replace the TV or fix the thing. Cracking should not be an expectation, or they should make the consumer aware of this issue before you buy. Now, Samsung called me on January 31st and told me that their reports show that the tech's have not been able to hear the noise. That is NOT TRUE. Every one of them has heard the noise and one inserted felt to resolve the issue, therefore acknowledging the issue. The other wanted to replace the cabinet, another acknowledgement. The rep threatened me by saying if the next tech comes out and says he cant hear anything they are going to charge me for the service calls even though the TV is well under warrenty.

I can't believe the assertion that I am making this up! I will be contacting an attorney if this is not resolved or if they try to charge me. I will also contact the better business bureau and other consumer advocacy groups.

Doug of Ennis, TX January 29, 2009

Doug of Ennis TX (01/29/09)
Bought a Samsung DLP HLT5075SX television on 5/16/07 from Best Buy for approximately $1200. We purchased the extended warranty through Best Buy expires on 5/16/2011. Within the first year the TV went black. We discovered the LAMP had gone out. We contacted Samsung and received a new lamp in the mail approximately 2 to 3 weeks later. Then once again on 9/23/08 the TV goes black again, need another LAMP. Samsung will only replace the LAMP one time.

Called Best Buy they replaced the LAMP under our extended warranty. After another 2 to 3 week wait we received our 2nd LAMP from Best Buy. On 1/27/09 our TV goes black again, need another LAMP. Called Best Buy they stated our warranty only covers one LAMP. But we can purchase a LAMP from them for approximately $189-$200. Best Buy told us they have a buy back program, where they will buy back merchandise after 3 failures, oh but not for LAMP failures. Apparently Best Buy is aware of the LAMPS and they are aware that they would be buying back every Samsung DLP they sell. I did a search on the internet and was shocked at how many folks are having the same issues.

We paid $1200 for a television that will need a LAMP replacement every 4 to 6 months. If these LAMPS were $5 to $10 it would not be a problem, but the LAMP are anywhere from $150 to $200! So my $1200 Television came with a maintence fee of about $400 to $600 yearly.

Stacey of Papaikou, HI January 28, 2009

i first purchased the 50" samsung series 4 plasma screen tv on black out day sale at sears for a grand total of $1300. About a week past and it exploded on me. I called and had them come and pick it up the girl was great she helped me , they had one more in stock , so they replaced it for me at no cost. Well guess what , right now I am looking at black lines going through my tv screen on the new plasma its been about 3 weeks opened from the box second samsung and this one is crap also. I dont know if its just my luck or if this brand sucks , but I am gonna take this Tv back again and Im goin to either get my money back or Im gonna buy another brand.

Ken of Concord, NC January 16, 2009

Ken of Concord NC (01/16/09)
Purchased DLP television model #HLS5687w on 2-14-07. Television shuts off on its own periodically. I notified Samsung they said there are no reports of this being an issue and there is no recall. I have found numerous complaints regarding this on line. The purchase price was $1,979 and it is unacceptable to have this issue happening within 18 months. I have had other televisions for 10-15 years with no problems.

Lelia of Los Angeles, CA January 8, 2009

Lelia of Los Angeles CA (01/08/09)
I have learned a very costly lesson. I will never buy another Samsung product again. I bought a 42 Samsung HDTV in September 2007. The television seemed to work perfectly until 12/08 when it started making a clicking noise. Within a couple of days, the intermittent clicking became constant clicking and the screen was black. I initially thought it was a problem with the Directv receiver because there was no way a new tv should have problems.

The Directv repairman came to the house to check the satellite and receiver connection, but he didn't find any problems. He then connected another tv in the house to the receiver to prove that the problem was not with the satellite connection. I then called a tv repairman that came to the house. He said the problem was with the power supply and that the board needed to be replaced. He warned me that it would cost about $350-$500 to replace the part. He called Samsung Customer Service to get the price of the part but the person on the other line said she did not have the part #. She was unable to confirm whether there was a replacement part. The Samsung Customer Service representatives are inept.

I paid $1,200 for the tv, in addition to the $49.95 for the Directv serviceman, and $69 for the tv repairman and my television still does not work. It is merely a conversation piece on the stand.

Luiza of San Diego, CA January 7, 2009

Luiza of San Diego CA (01/07/09)
I purchased a 42 inch LCD television from Frys department store, in February of '06. The manufacturer was Samsung. I paid $2,500.00 for this telivision, and to me this sizeable investment meant many years of enjoying the product. Four months ago, the television stopped working while I was watching a program. At first, I assumed it was the cable, but when their technician got to my house, he determined it was in fact, the television.

I called Samsung, and they told me I had to call a repair shop that they recommended, and pay $100.00 for an Evaluation, before they'd go any further with us. Okay, the repair people come out and $100.00 dollars later tell us, It's broken. Yes, it is. Thank you. So, then Samsung told us they would extend our parts warranty for thirty days, and would send the part to the repair shop.

For thirty days, however, Samsung would not return our calls, and the service shop they recommended also refused to answer or return any calls. So much for the extension. After several more weeks of trying, we got Samsung back on the phone, and they said they would replace the television, but with a different model, for a $300.00 Upgrade fee.

Now, again, we cannot get Samsung to call us back with details about how to get the new television, or pay the upgrade fee, etc.. We're just getting the run-around over and over here, and we feel extremely stupid, and taken advantage of. We are not wealthy people, and this is a huge expense for us. At one point, when they promised to replace the television, we looked online to check out the model they offered us, and there was an online review by another customer, that has had an almost identical experience with the same television.

A couple months out of warranty, an extremely expensive piece of equipment breaks, and the service department just gives you the run-around. The television was a new model, so it's not like we could've read reviews of the product prior to our purchase, so, we just don't know where to go from here. It may be worth mentioning, that we have no kids, pets, or any other situation that put any undue stress on the equipment. I can't imagine that a company can sell such an expensive product, built to break down so soon, and get away with it like this.

John of Bklyn, NY January 2, 2009

John of Bklyn NY (01/02/09)
40 flat panel tv died one and a half years young.powerboard problem-no satisfaction from samsung-could have owned my house 1 month sooner

Cindy of League City, TX January 1, 2009

Cindy of League City TX (01/01/09)
In May of 2007 I bought a Samsumg 42 Plasma T.V. from Fry's Electronics. In December of 2008 the components that control the on/off fried. I will never buy a Samsung anything ever again and I'm having a very pleasant time spreading the word about this company warning people NOT to buy Samsung anything.

This t.v.'s cost to beging for repairs is in the neighborhood of $800.00 which of course I won't pay. Thats 3/4 of what I paid for this hunk of crap originally.

Michael of Coolville, OH December 3, 2008

Michael of Coolville OH (12/03/08)
Just like everyone else, bought a plasma tv from circuit city on 18 month same as cash. Before the first payment was made and after the 1 year warranty expired the power board went out. I will never buy a Samsung or from Circuit City again.

$350 to start, if that fixes the problem.

Shelvy of Crimora, VA November 18, 2008

Shelvy of Crimora VA (11/18/08)
I filed a complaint recently on a Samsung 61 LCD TV. I bought the TV in July 2007. The picture was never clear like they were in the stores. In March 2008, I called Samsung for a repairman to see what caused the problem. The colors were bleeding and the people had splotches on their faces and skin. The background moved and the color was not clear. The repairman came right away and said that the engine was bad. He replaced the engine and the TV seemed to be OK after that.

In October 2008, the TV went off with just sound and no picture. I called the extended warranty, thank goodness I got the extra warranty, and he said that the engine was gone again and he would have to order one. He came back a week later and when he went to replace the engine, he noticed the power system was burned up and that made the engine go bad again. He had to order that part and came back another week later and replaced the engine and the power system. He said that the first repairman did not notice the power system was bad.

Well, that should have ended it but now the people have splotches of green moving on their faces and skin and the background is moving again. The picture gets bright and then dims. The TV locks up and just stays on one picture for several seconds before it goes on. It is not just on the dish I have, it is also doing that on the DVR that I have taped programs on. The picture is fuzzy and people look funny. I have called the warranty company again and the same repairman is coming back because he has a 30 day warranty on his work. He is very rude and told me that if I had any adjustments that I wanted him to do to do it then because he was not coming back.

I am very upset with this TV and think I should get a replacement TV since this is such a lemon. Three times in 13 months is entirely too much.

I have been without a TV for 3 weeks and now the picture is very poor. This TV was very expensive and if I have to buy another one, I am out a lot of money.

Shelvy of Crimora, VA November 6, 2008

Shelvy of Crimora VA (11/06/08)
I bought a 61 Samsung HD LCD TV in July 2007. In April of 1008, the colors started running and the people had splotches on their face and body. I called Samsung and they put me in contact with a repairman in Ashland, VA. He came to the house and I was very pleased with the repair. I luckily bought an extended warranty because in October 2008 the same problem arose and now the TV only had sound and no picture. I also could not get the TV to go off without a lot of trouble. I called the extended warranty company and they sent me to TV Repair in Charlottesville, VA. The repairman came and said that the engine was gone and this is what the first repairman replaced that fixed it the first time. Of course, the engine had to be ordered.

TV Repair came back on November 5, 2008 to fix the TV again. This time he discovered that the power system was bad and now that had to be ordered so I now have to wait another week to get my TV repaired. I have been without my TV for going on three (3) weeks. I feel that the TV is a lemon and needs to be replaced. The repairman said that the power system wore out. In a year and 3 month? Thank goodness I have an extended warranty.

What do I have to do to get the TV replaced? The repairman said that the power system was probably bad the first repair and just wasn't seen until now. What if this TV catches on fire and burns my home down and kills my animals? This really has me worried and I just want a new TV in place of this one that is always broke. I will never buy anything Samsung again.

I live by myself and have not had a TV in all this time. I guess there is no real damage, just a loss of something I use daily.

Melody of Cincinnati, OH October 23, 2008

Melody of Cincinnati OH (10/23/08)
Purchased a Samsung LN3241 32 inch LCD in Nov 2006 for $800 from Best Nuy. Did not buy the extended warranty as EVERYONE says Samsung is so Fabulous and it was over $200. In April 2008, the audio started to go out when you first turned on the TV. You would either get NO sound or you would get VERYloud crackles and poppoing noises even if the the TV was on mute. We were able to continue using the TV, but had to let it warm up. We'd turn on the TV for about 20 minutes and then turn on the DirecTV and the TV would work fine.

We called Samsung to mention the problem we had and they told us there is nothing they could do b/c it was out of warranty. An online search reveled that alot of Samsung TV's have this same problem. We're upset b/c the TV is less than 2 years old and having these problems, but as the TV still worked, then we let it slide. In Oct 2008, the TV was getting worse, volume would take FOUR HOURS to adjust and then it finally quit working. Took it to the TV repair guy, who syays I need a new motherboard and reprogramming to the tune of $380.12.

Called Samsung again, and told them the situation, they told us to contact another department. We called the other department and got a young man, who stated tough luck for you. You are out of warranty, not our problem. We tried to point out that a motherboard should not be defective after only 2 years of use. He replied that Samsung is the top sellers of TV's in North America and they ONLY have a fail rate of 1.3%. We told the fellow, that if the fail rate is only 1.3%, then obviously this is abnormal, and asked them to extend the warranty to atleast the part, we'll pay for labor. They refused and advised us to send a letter to the Office of the President in Mt. Arlington, VA. TV still isn't fixed b/c why should I pay exactly 1/2 of the original purchase cost to repair a TWO YEAR OLD TV!

$380.12 TO REPAIR OR $600 TO REPLACE WITH NEW. HAD TO PHYSICALLY TAKE IT TO THE REPAIR SHOP, AND HAVEN'T MADE A DECISION YET AS TO WHAT TO DO.

Chris of Columbia, SC October 11, 2008

Chris of Columbia SC (10/11/08)
I purchased a HT-X70T/XAA home theater system in December 2007. In July the system began turning itself off. I called Samsung and they said I had to mail it back to them. Didn't offer to send a mailing label. They received it 7/22. They completed service and shipped to back to me 7/23/08. On 8/6/08, it began shutting off again. This time they sent a mailing label. The received it 8/14, completed service 8/15 and shipped back 8/18. I was told that if it happened again, they would replace the unit.

On 9/6 it began shutting down again. I was told that I had to wait for Executive Customer Service (ECS) to open on Monday. On Monday I was told by ECS that it would have to be shipped back again for repair. Then they might replace it after this repair if it was deemed unrepairable. Per their documentation the unit should be repaired within 5 business days. The received my unit on 9/18. They have yet to contact me regarding the repair. On 9/26 they changed the status from repair pending to waiting for exchange process. I called the following week to find out when to expect the exchange. They said 7-14 days to expect the exchange.

On 10/10 I called to check the status again (since the 14 days were up and there was no update on the replacement unit ship date). I was then told that the new unit was expected to ship 10/27 (more than 7 weeks after the 3rd report). Additionally I've been told that it will only come with a 90 day warranty. Their repair self tracking site still doesn't have the expected ship date updated. This still isn't resolved.

I haven't had use of the home theater/surround sound that I purchsed for more than 3 months right now. According to the last person I spoke to at Samsung I shouldn't expect it to be shipped until 10/27 which means it won't be delivered until November. The person who came to disconnect it to send it back the last time said it burned his fingers when he was trying to disconnect it. He had to wait more than an hour to be able to get it done. I was watching it just before he tried to disconnect it. I believe there's a chance this could be a fire hazard.

Daniel of Murrieta, CA August 18, 2008

Daniel of Murrieta CA (08/18/08)
Ref#:3000162010 I bought Samsung 50' plasma TV from Circuit City 6 months ago with 1 year maufacture warranty. after 3 month later TV case making clicking, popping and cracking noise. I had repair service from Samsung's contracted service center twice but they were not able to fix. I called Samsung customer service again and case has been assigned to their case manager but they are not call me back in 3 weeks. Their normal respond time is 48 to 72 hours.

According to Samsung tech support, it is normal to make those noises because when TV gets hot and cold that case gets expansion and contraction. I can't enjoy watching and could not get a sleep beacuse noise gets louder after turn TV off.

Mary of Orland Park, IL July 30, 2008

Mary of Orland Park IL (07/30/08)
We bought a Samsung TV at Circuit City in July of 2007 Model LN-T5265F for $3,700. The TV worked fine until May of 2008. The picture kept going out. Repair came out under warranty and was not able to fix it. Was told that we would receive a model LN52A550 to replace the existing unit. New model is 2008 and is much better in quality and faster response time. New TV delivered on 7/29. Hooked up TV and digital picture is poored, Foot print is smaller, analog station quality is terrible. Researched the new TV and found out that the TV is not comparible to what we purchased. In fact on low end scale of Samsung models.

Called Samsung back to let them know that we were dissatisfied with the new model and I wanted my old TV back, or the model LN52A650 or cash refund to buy a different TV. Was told by the Executive Customer Relations person Jimmy that there is nothing they can do for us. We approved the delivery of the TV and that is what we get. All he can do is send out a repair man. If repair man says the TV is what it is we are stuck with the lesser model. Personally I believe Samsung frauded us and ripped us off. Can you help? All I want is a product similar to what I purchased as far as quality wise.

Olubayo of Durham, NC July 30, 2008

Olubayo of Durham NC (07/30/08)
I purchased a plasma tv on-line and since I got it I've not been able to make it work. I contacted Samsung U.S.A, make a series of calls to them, and they refered me to a technician who would not return my calls. I am very disappointed and frustrated in that every time I called them, it the same technician phone number they refer me to. I need help. Please. Samsung U.S.A does not treat their customer well.

I purchased this television after the only one I had packed up. Presently, I do not have a television in my house. My kids need a tv in the house. I put this on a credit card, and don't want to throw a borrowed money in the wind.

Nora of Eagle River, AK July 25, 2008

Nora of Eagle River AK (07/25/08)
I purchased a 50 inch television from Fred Meyers with a 50 dollar warranty. Ever since I bought it I had a problem with the television. I have lines that go vertically across the television that later disappear. However, I always thought it was the cable. When I notice that it was the television I contacted Samsung. I still have a warranty on the television and Samsung is responsible to repair the television or refund my money. I contacted them several times and several people that work in the executive office have ignored me and told me that they will call me back. No one has called me back and it has been a month already. I paid over a thousand dollars for a deffected television.

Frank of Brooklyn Park, MN July 21, 2008

Frank of Brooklyn Park MN (07/21/08)
I bought a Samsung 56 DLP TV set on 11/21/07 from Best Buy. I made the initial call to Samsung on 6/7/08 when my tv suddenly started to turn itself on/off and nothing would appear on the screen. Samsung sent out a technician from InHome Tech Solutions to troubleshoot. They have now come out to my house on 5 separate occassions and have replaced every single component inside of my BRAND NEW television except for the color wheel, which has nothing to do with the issue I'm experiencing.

I have made several calls and have gotten absolutely nowhere, except for a different story/explanation with every call. I have been transferred to their ECR department in which I was told that they had NO record of any component being replaced in my TV, eventhough InHome Tech Solutions has received parts from Samsung over the course of the past 2 months upon their technicians instructions.

Samsung's technicians are now trying to replace parts that have already been replaced, basically refusing to replace a TV set that is clearly defective. I have spoken to InHome Tech solutions over the course of this issue and they have made repeated attempts at letting Samsung know that they feel the set should be replaced, but Samsung representatives (Michelle, Karen G., Lawrence, Bob, Clay, Derek, Brittney, Nathan) and each claim that its InHome Tech Solutions that are deeming this repairable eventhough they have now submitted two SAW forms to request for a replacement. Samsung refuses to get on a 3-way conference call, with me and InHome Tech Solutions to validate these claims.

I have now taken off 5 days of work and have spent countless hours on the telephone trying to rectify this situation. Samsung's lack of concern and effort is starting to consume my entire life, as I have to spend time dealing with them at work and at home during my free time.

Lucy of Bronx, NY July 15, 2008

Lucy of Bronx NY (07/15/08)
Purchased Samsung Blue-Ray BD-P 1400 S/N 01DQ6VCQ207770V April 8, 2008 along with a Samsung LN46A650 LCD TV. The Blue-Ray broke June 12, 2008. After being on the phone with their technical dept. I was told to send the unit back to them. I returned the unit and told them I wanted a replacement not a repair. CVE CVE Inc. Samsungs repair dept. sent me back the repaired blue-ray without a slip or acknowledgement as to what was wrong with the blue-ray. On June 30, 2008 I again sent back the repaired blue-ray because again it would not work. I have still not received my replacement blue-ray.

We are both senior citizens and made this purchase as entertainment in our retirement. The entire situation has cased us nothing but grief and misery. I have spent endless hours on the phone to get this resolved since June 11th. Please I need help. I would really want my money back, because I'm afraid the same thing would happen with a new unit. I'm so tired of dealing with the people at Samsung, because they truly do not care about the consumer or the difficulity they cause. I would appreciate you assistance. Thank you.

Sandy of Abingdon, MD June 13, 2008

Sandy of Abingdon MD (06/13/08)
Contacted Samsung Chat line as our Tv picture on our LCD- LNS4041D went out after one year. Samsung tech line continued to blame our cable line, until I connected our other LCD and continued to explain none of our other TV are having problems. At the end he said my new LCD needs repairs and continued to suggest he send out Samsungs service technicians for a charge. I continued to explain this expensive LCD is only a year old. We paid $1700.00 for this 40 inch. and now it breaks? He says I very sorry but our warranty is only one year, however we do offer an extended warranty you could have purchased. Sure $500.00 for an extended warranty! Why after one year a products fails.

This is very disturbing to contact a company that is suppose to produce quality products and they only last a year.

Allan of Farley, IA May 11, 2008

Allan of Farley IA (05/11/08)
We bought a Samsung TV in 2006 with an extended 36 month in house warranty. We bought the TV at Rex in Dubuque, Iowa. It closed. The TV needed repair in Nov. 2007. We contacted Rex in Clinton Iowa. Rex contacted A1 TV repair in Maquoketa to service the TV. They made 3 service calls between Nov and March 2008 and still were unable to fix the TV.

We contacted A1 weekly and were promised return calls but were not give response as to why the TV was not being fixed. We also talked to the head office of REX in Cinncinnati In May 2008 Rex called and decided to get us a new TV. They would not bring the TV to us and take the TV that did not work. We had to travel 160 miles roundtrip to get the TV. When we went to get the TV they offered us a TV that was worth $1121. The TV we had purchased was $1710. We were very dissatisfied with the lack of service.

We got a tv that cost less than the one previously bought. The TV we originally got was a 46 TV that fit in our entertainment center. We now have a 42 TV. They would not come and get the TV resulting in traveling 160 miles roundtrip. The price of gas for our Diesel engine Ford truck is $4.16 a gallon. It took time away from work to do this. Being the process was from Nov-May it was very stressful.

Ben of Montain View, CA May 8, 2008

Ben of Montain View CA (05/08/08)
I bought a 42 (720p) Samsung TV in 2004, then in 2006 I bought a 56 (1080P), both rear projection. The 42 went dead on me 2 months ago, the 56 keeps shutting itself off, even though plugged into a power conditioner unit. And when I called Samsung to ask for help on these huge costs of repair, all they could say is, well warranty is over.

Net, it has cost me $95 for each TV to have a so-called Samsung repair shop to come out to diagnose, then they want $295 flat fee for each TV, to replace power supply on 42 ($120 parts) and replace the main PCB module on 56 ($550 parts), only after 2200 hours of use of the 56 TV!

Robert of Prescott, AZ March 22, 2008

Robert of Prescott AZ (03/22/08)
We purchased a 42-inch plazma TV on November 14, 2006. On December13, 2007 the picture disappeared. The front panel, through no fault of ours, had cracked while we were watching it. Several TV repair people have looked at it and agreed that there was no customer abuse.

Since I registered the TV on line, the Samsung warranty was extended 3 months, through Feb 2008. Thus, the television was under warranty when it went bad. Upon calling Samsung, they wanted a technition to look at the TV. TV worx in Prescott determined that the front panel had cracked and that it needed to be replaced.

Samsung technition told the repair man that Samsung warranty does not cover that part. The local repairman said it would cost over $1000 to repair the tv which cost $1700 new, and would now cost $1200 to replace with a new one.

I wrote Samsung customer service on line from the samsung site after the New Year and heard nothing. I then sent a letter to the CEO of North America, Mr. Dong-Jin Ho on January 10th, and have not heard from him. On 3/6/08, I again went to the Samsung customer service site and sent another note and attached my letter to Mr. Ho. I have not heard from Samsung.

We have been without our TV since December 13th, and I haven't even paid off the balance yet. Samsung has not responded at all, and Sears, the retailer where the TV was purchased is not willing to do much. Sears has offered $100 off of the repair ($2100.00) or $100 off a new TV. I cannot believe Samsung won't fix my TV or replace it since it was under warranty.

Frank of Flagler Beach, FL February 20, 2008

Frank of Flagler Beach FL (02/20/08)
POST Date 02-20-2008 Purchase 61 Dlp Samsung TV in August 2007 from bestbuy.com paid for extended warranty. After a month TV corners of screen display began to Smile called BBuy, made claim in November. TV has been in Shop since December 2007, repair shop replaced screens twice, rated as unrepairable. 20 plus phone calls and some calls lasting over 2 hours each to Best Buy.com and Samsung. I am frustrated to say the least, passed from one deparment to the next over a three week period. BBY said they were going to replace it before Super Bowl, did not happen. No follow up calls from BBY. Told that it was a Samsung problem on 02-05-2008. Samsung would not athorize a direct exchange with BBY, said I would have to wait until next shipment in late Febraury and then 2 to 3 weeks after that for delivery. In all, if I get a TV in mid March it will be nearly five months of being without the TV I paid for and hundreds of I am sorry Sir, that is the procedeure that we must follow. The lack of customer service is incredible. This TV has a long history of service complaints of flimsy screen construction and bowing screen.

Mark of Littleton, CO September 10, 2009

Same as many 46" TV LN-T4665F Starting up problem. Initially Relays click then eventually it starts up but with colored pixels over the whole screen. Then I have to switch off/on one more time and the pixels go away. This problem started about 6 weeks ago and is increasingly worse. Initially it would do this about 3 relay-clicks that were about 10 or 15 seconds apart. Then it went to about 6 clicks, 9, 11 clicks.

Recently this changed to fast clicks on/off spaced about 2 seconds apart for about 5 minutes and finally powers up but only audio, no picture. I leave it on audio only for a while and try again. Powered off/on: it goes to the 10 or 15 second spaced clicks about another 6 times and the picture finally powers up with audio. Sometimes the picture is fine other times it has all these colored pixels lit up. In that case I wait another minute or two and power off/on one more time and I finally get a non-distorted picture.

I am an electrical engineer and suspected a capacitor or some starter not heating up properly and I figured it would eventually get worse - I was right. I haven't researched the problem until now and I guess there is a lot of these out there. I am going to fix it myself if I can get a replacement part that is my next challenge. With only a 1 yr warranty I think this situation should be legally alleviated.

A manufacturer knows about these things and its calculated in the bottom line prior to mass manufacture. Even if there is a defect not calculated there should be some additional insurance costs that were calculated in the case of a recall or defective product.

The fault of a corporate idiot in the finance department that makes a decision to supersede a necessary cost calculation with future profit expectation should not be passed to consumers. Consumers that believed in this same Manufacturers product enough to make the purchase today, not in the future. The person(s) making the decision gambled current consumer wallets for stock holder futures. Its time for that to stop. Too many loopholes for legal entities yet dead ends for real human entities.

Rajesh of Vishnu Garden, India September 10, 2009

I purchased a Samsung 29 inch Flat Tv from dealer ( Sargam Electronics, Jail Road, Hari Nagar. New Delhi-110058) in November 30th 2008. TV is working fine but a month ago I noticed a manufacturing defect behind TV cabinet which results loosely tight cabinets. I called even Samsung engineer to rectify the problem, he said that neither it can be replaced nor it can be repaired.

I called several time to them but none of them from Dealer or from Samsung Service department turned up till date. I bought Samsung TV with the image that you have a good after sales service record but after this incident my belief got shaken. It looks funny that Dealer has delivered me TV with having manufacturing defect and shown me fine peace.

[They] are requested to do the needfull otherwise Iam going to file a case against Samsun India and would also see to cancel the dealership of M/s Sargam Electronics who is totally failure in providing services to their customers and don't know even how to behave them after selling them a material.

Mickey of bronx, NY September 10, 2009

Lcd Tv 4000 dollars now 1.5 yrs old turning on and off. Didn't get the extended warranty from best buy and now I am stuck. I am still making payments on it and it is not working. I have a panasonic 50 in lcd and it still runs awesome now for past 8 years. do not by samsung. They will not help us at all.

Rodd of Newton, MA September 9, 2009

I am filing a complaint against Samsung Electronics for extremely poor customer service, inclusive of contradicting statements and disinformation from various customer service representatives, supervisors, and managers within Samsung's Customer Support department as well as Samsung's Executive Customer Relations department.

My fiance and I purchased a 52" Samsung 240Hz LCD television (Model: LN52B750U1FXZA; Serial Number: AUM93CHS407368M) on June 11, 2009. The television was delivered on June 14, 2009. As of late August 2009, we began experiencing problems with the television, despite its gentle use and relatively few hours of total usage since date of delivery (06/14/2009).

Beginning on September 1, 2009, I submitted a service repair request, under warranty, to Samsung Electronics and was issued the ticket number 4005498559. I was informed, via E-mail and Samsung's support site, that SASCOA Electronics Company of East Providence, Rhode Island, would contact me in order to schedule a date for in-home service repair.

On the morning of September 2, 2009, I decided to call Samsung's Customer Support. My discussions with this department's personnel revolved around my request to exchange our malfunctioning HDTV for the same model television, given that we paid 2,499.99 for it and it was suffering from loud buzzing/humming/whooshing sounds when powered on, including the occasional extended delay between the time the system was powered on to when the image actually became visible on the screen. After having it for only around two months and suffering from this problem, I rethought my service request and wanted to request a replacement instead of a major repair for a new system.

The total duration of calls to and from Samsung on 09/02/2009 went from 10:50am to 11:40am. One of the first people I spoke to was a person named Reiss (spelling not confirmed). After telling Reiss the above information, Reiss stated that, given the nature of the problem (most likely a failing power supply unit) and the very recent purchase of the television, it would most likely prove possible to have a replacement TV sent to me in lieu of a repair. Strangely, though, Reiss stopped there and passed me on to a woman named Tobi, who identified herself as a manager.

Tobi, however, completely contradicted Reiss' response and stated that sending a replacement television, for whatever reason, is never an option and that " . . . if (I) read (my) warranty, (I) will see that the warranty only covers repairs." She went on to say that if she goes on to request a replacement on my behalf it will, without a doubt, come back as a denial. I then asked to speak to a manager above her. She at first hesitated to oblige, stating that anything said by a manager above her would only mirror what she was telling me. I stated that I definitely wanted a call back from a manager or supervisor above her. She then stated that I should expect a call from a manager from Samsung's Executive Customer Relations within the next 24 - 48 hours.

Only minutes later, though, I received a call back from Samsung's Executive Customer Relations. A man named Paolo identified himself as a manager within this department. He stated he had my notes and I again summarized the above to him. He understood my frustration with both the tentative repair (which would require me to stay at home for a window of four hours, move all of my furniture, and lay a 52" new LCD TV on the floor so that a Samsung-contracted technician could easily access it and take it apart) as well as my frustration with different employees at Samsung stating that either I could get a replacement or that I could not receive a replacement.

He added two additional months to my Samsung factory warranty but that did not fully satisfy me, given my initial request, disinformation, and a manger below him who initially did not want to transfer me to someone above her. He went on to say to at least give this first repair a try. He then went on to say, "if a repeat repair is needed, we can talk about a replacement." I ultimately agreed to this and the call ended at 11:40am.

On September 3, 2009, at approximately 2:45pm, a Samsung-contracted technician from SASCOA Electronics Company arrived. She stated that her name was Michelle. She seemed professional in disassembling my new TV on my floor. After explaining to her what was happening, as well as through testing the TV, she stated that she did indeed believe the fault lay in my power supply unit, a large component board that she stated was a 150.00 piece of hardware. She ruled out the possibility of another faulty component, which would have been, as she informed me, the large element that actually heats up and illuminates the entire television.

She stated that she has only had to replace that specific component on a LCD TV once or twice, and that the TV(s) on which she had to do this was/were five years old. So, she replaced the power supply only, having ruled out everything else, tested it, everything seemed fine, and she then reassembled the television. She finished at around 3:30pm; I had stayed home the entire day until this time to wait for this repair.

Just three days later, however, the same problems/symptoms returned to our new LCD television. I called Samsung Customer support on 09/06/2009 at 5:15pm to report this recurrent issue, as well as all of the above, including the recent repair just three days earlier, and one of Samsung's Executive Customer Relations managers, Paolo's, words regarding a replacement if a further repair is needed. The person I spoke to this time was named Jasnique (spelling not confirmed); she stated that it is highly likely that I will receive a replacement television given I tried the first repair and the television is so new.

She stated that if it was older, say about seven months another repair would be necessary. However, due to my situation, she stated that a replacement is highly likely and gave me a claim number of 3000531185. She stated that I would be given a call back from Samsung's Executive Customer Relations department on either 09/08/09 or the morning of 09/09/2009.

I never received this call. So, I called Samsung's Customer support at 11:45am on 09/09/2009 and spoke with another representative (I do not possess her name). I stated the situation and that I never received a call from Samsung's Executive Customer Relations. She did not even connect me to that department but gave me the number to call. She did state, however, that she was sure that they would be happy to process my request for a new replacement.

I called this number to Samsung's Executive Customer Relations and was answered by Moeesha (spelling not confirmed). I provided her all the background listed above, some of which she said was in the notes. I was very shocked that only "some" of the information was listed in her notes, as she stated, and that the actual names of who I had spoken to in earlier conversations are, as practice, never recorded in full -- only initials are used. I was already in shock.

Adding to my dismay, she stated that I probably would never have received the promised call on which I was waiting because I requested a TV replacement; she stated Samsung would only deal with a repair! I told her of Paolo's words of, "if a repeat repair is needed, we can talk about a replacement." Ostensibly, Paolo was a manager within her department, ranked above her, but she stated he was wrong. She began repeating to me that a replacement would only be considered if the television needed three repairs or more! I stated that this was completely unacceptable and that I was tired of taking so much time out of my schedule dealing with my very first Samsung product and being continuously lied to and being fed disinformation via Samsung.

I stated that I will be reporting this to Consumer Affairs and the Better Business Bureau. Upon hearing this, I heard her pause and immediately start typing. After a few moments, she stated that she will have someone else from Samsung's Executive Customer Relation's Claim's Department (part of her department?) call me withing three days regarding the possibility of a replacement. A few moments later she came back on the line and said that I will definitely get a call back. I then stated that since her supervisor seems to be available, I would like to talk to the supervisor. She refused to connect me to her supervisor. In fact, she went on to say that she (Moeesha) had all the abilities of a supervisor and if I did talk to a supervisor, the supervisor would give me the same information.

I again asked to speak with her supervisor. To my dismay, she stated that the supervisor was busy and "kind of gets upset" when, in Moeesha's words, "we" have to ask questions. I asked for her supervisor's name. She stated this did not know the name. I again asked her what is the name of her supervisor. She stated that the supervisor's name is Jennifer. I asked her if it was common for a consumer like me to be refused to talk to a supervisor, especially considering how much money I just spent on their product and the fact that Samsung may or may not even call me, a consumer for its product. She again stated that she "Moeesha" was capable of doing anything (Jennifer) was capable of and that she (Jennifer) was busy.

I am absolutely outraged at this company's gall and the dishonest people that work for it, whether purposefully dishonest or as a result of poor training. If needed, and Samsung will still not provide for the above, I have no problem contacting Samsung of America's C-level executives. I look forward to both the Better Business Bureau's and Consumer Affairs' assistance in this matter.

guruvansh of DELHI, India September 9, 2009

I have a complaint against Samsung India w.r.t. their 29" coloured TV which was purchased on 19th June, 2008. From the 2nd month of its purchase it started giving problems. Since then their engineers visited and tried to solve the problem/rectify the fault, once they replaced one part but within 2-3 weeks of its replacement, same fault occured. I requested them to rectify the fault finally or replace the set but they ignored my request and replied that there is no big fault, it is rectified now.

Unfortunately, after the expiry of guarantee period i.e. after one year same problem again started. When I informed them about this their Service Centre informed that this time they will not charge Visiting fee but next time we have to pay Visiting fee, and again they rectified the fault. But within 3-4 weeks same problem again occured. Please suggest me where to contact now for replacement of the defective set/refund of the my hard earned money of Rs.16500/-. Complaint sent to them in Hindi is enclosed.

If possible, please forward my complaint to Samsung Company's Head Office about their Samsung India located in India about this incident. Most of the buyers of Samsung product in India are agrieved with Samsung Products but nobody cares once the product is sold. As per rules they should have replaced my set but they waited for the expiry of guarantee of TV so that after expiry they can't be blamed for the fault in the TV. Thanks

cyndia of cincinnati, OH September 8, 2009

purchased a Samsung DLP 50" for 3000 and got 2600 hours of viewing before the digital board blew up. That equates to 1.00 per hour to watch the TV. The cost to repair with tech time 700+. This DLP was a replacement for our first DLP that ony lasted a few months.

Scott of Seminole, FL September 8, 2009

Several weeks ago I began to have difficulty turning on my 2 and 1/2 year old 50" Samsung DLP television. When I would finally get the unit to power up the picture would freeze and or have green squiggly lines running through it. I went to the internet with my problem and was completely blown away at the number of folks that have exactly the same problem. I can believe that a company could ignore a small isolated problem; but my problem is everywhere, and furthermore these units cost most customers well of 1500 per. In my case I saved for well over two years before I could afford such a purchase. I can't believe that in today's "information age" Samsung is not completely aware of the countless problems with their DLP televisions. Fact is, they do know they have a problem but will ignore it until they are forced by some type of class action law suit to act like the responsible company they you to believe they are. I will never purchase another Samsung product for as long as I live. Samsung really should be ashamed of themselves.

REGI of Fresh Meadows, NY September 7, 2009

My Samsung 46 inch LCD TV (LN-T4671) is only 16 months old. Recently, it started showing symptoms while turn on the Power. The power ON button pushed but I hear some relays click ON/OFF for about 8-10 times and eventually the power will turn on. I am afraid one day the TV will not turn on at all. I did some research on this issue and discovered that many Samsung LCD TVs have the same issue. Apparently some P/S capacitors are faulty or leaking and it cause the problem. Samsung is not being very helpful on this issue.

dee of Westfield, NY September 5, 2009

We bought our Samsung 40"LCD flatscreen in 1/2008 and around 6/2009 our tv started to take longer and longer to turn on. When it did turn on there would be pink specks and white lines. Sometimes if you turned it back off the specks and lines would disappear. After awhile the spots wouldn't go away no matter what. Now the picture won't turn on at all, but we have sound. I can't tell you how upset we are because we thought we were buying a quality TV. I feel Samsung should do something about this considering that there is alot of other people that have the same problem which means there should have been a recall.

Elaine of Eden, NY September 3, 2009

I have a less than 2 year old 46 \" LCD HDTV from Samsung and have the same issues with it not turning on, turns off & on, has pink dots all over the screen, seems like every day its getting worse. I did a lot of research and found that there are hundreds of people out there complaining about the same problem, and that samsung has not taken responsibility for the many similar issues. I just want to know if we are all complaining and are experiencing the same problems, why isn\'t anybody doing anything about it?

I am dissappointed & exhausted from reading that these problems are not addressed when you call samsung customer service, so you know what? I will not even bother if I will get the run-a-round like the rest of them. I will just simpply not buy another samsung tv. I am simply hoping that enough people have complained to warrant some action. I saved my money for a very long time to purchase this 46\" beauty and cannot afford to purchase another one.

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