Samsung TV

Samsung 53" model LN52A630 keeps turning off and on. The model I have is experiencing the same problems as the LN52A650, but is not part of the settlement that would force Samsung to pay to have it fixed. They won't even make good on the obvious factory defect that is affecting other models so I have to pay to have my $2500 TV repaired. Terrible customer service and customer relations people who have no authority whatsoever to make exceptions when this is obviously no coincidence. All of the LN52AXXX models should be covered. Apparently it's something to do with the capacitor.

Samsung CRT TV complaint - I bought a new television on 02-01-2012 from Next Retail India Ltd. Building No. 23/393, John's Complex Ground Floor, 04683201115. The complaint is that the TV is not working for the last two weeks. The picture is stable only for 5 seconds and then after a sound from inside of TV, and the picture will be off. I called Samsung service center and told about that complaint, but there is no response two weeks ago. Everyday I make a call to Samsung, there is no response. What to do? Please help! How will I get a solution?

In 2007, I purchased a Samsung LED 61-inch model 6189S TV for $3,238.00. In the last month, white spots appeared on the TV screen. Web research revealed that this was a defect in the Samsung TV DMD board and literally 1000's of complaints had been made to Samsung. In 2009, Samsung acknowledged the defect and started repairing out of warranty TVs for only the cost of labor and a one time free replacement of the DMD board. I contacted Samsung and spoke to 3 levels of supervision and they all refused to replace my defective board stating "my model was not covered", the "white spots are normal wear and tear from customer use of the TV" and "the board wears out after extended use". Clearly, these are imbecilic responses. Samsung has sold TVs with a defective part and will not support or stand behind their product. Given the vast scope of the problem and Samsung's corporate lack of response, they should be the target of a class action suit.

The Samsung Plasma TV (model PN50A510P3FXZA) is clicking on and off. I changed to the power board, and it is still happening. The TV is about 2-1/2 years old. Note: My 32" tube TV is 15 years old and still kicking. Samsung, make the recall!

My sister purchased a new Samsung 55" TV in September of 2010. In August of 2011, the HDMI inputs stopped working and Best Buy replaced the main PC board. In May 2012, the HDMI inputs have stopped working and an independent technician has confirmed that the HDMI inputs are not working. Samsung technician will not repair the TV since it is out of warranty. Best Buy will fix the TV at a cost. I have never had a TV with this much problems in the first two years and I have found several sites on the internet where other people have had similar problems with the HDMI connections on Samsung TVs. This is a defective product and Samsung should find a fix and correct the problem for their customers if they want more business. We will not recommend Samsung TVs to our friends or anyone else.

I purchased my Samsung LNT-4069FX LCD TV back in 2008 for around $1400. Just a little over a year of owning the TV, I noticed a small circular shadow in the upper left-hand corner of the screen. Even though the TV was just barely outside the factory warranty, Samsung refused to do anything to help my situation other than send out a service technician at my own expense. At that point, I decided just to live with the problem instead of throwing more money into what I already considered a "lemon."

Less than a year after the problem, my TV then began to cycle on and off. Once it finally did come on, there were frozen red and green pixels ruining the picture. After some research, I found that many Samsung TV owners were experiencing the same problem due to faulty capacitors on the power board of the unit. Once again, I called Samsung customer service who blatantly denied there were widespread issues with their televisions and that I was going to have to repair the TV at my own expense. At this point, I decided to give up on my original investment and buy a Sony (which I couldn't be happier with).

I found out a year later that Samsung finally caved on a class-action lawsuit for the faulty power supply and were offering to repair the affected TV's at no expense (although they still deny any blame for the issues). Excited that my $1400 paper weight might actually come back to life, I called the Samsung support line and they sent a service technician out to replace the power supply. However, my excitement quickly turned to dismay once the technician informed me that not only was my power supply faulty, but the main board as well. I called Samsung once again and inquired if the faulty power supply could have somehow damaged the main board. The representative stated that, although it was possible, it was not likely and that they would not repair the TV under the class-action settlement.

I'm not sure how many bad parts Samsung use in their televisions, but take my advice and stay away. Even with an extended warranty, it's not worth dealing with the hassle of Samsung's inferior products. They've only taken the action they have thus far because consumers have finally twisted their arm. They certainly do not stand behind their product and I for one will never buy a Samsung TV ever again. $1400 is a lot of money to me and I thought I was investing in a product that would have lasted me more than 2 years. I believe what Samsung has done to consumers is criminal and I only hope that this widespread problem becomes public enough to finally affect the sales of their shotty merchandise.

I had just bought the TV last year. Suddenly, it didn't work. I've called the Agent of Samsung in Kuwait, and they've taken 48 working hours to arrive and pick it up. Again, after another 48 working hours, they claim it's the power supply board which was burnt because of excessive electricity power, and charged me $200, plus I have to pick it up myself. Shame on them, as I myself am an electronics engineer and my house is surge-protected and the TV was connected with a DVR, both in the same point and the amp of the DVR is less which means it's supposed to burn also. I've been ripped off, and luckily it was a good time because I was about to buy Samsung new Interactive TV. Samsung, your agent ripped me off and I think this is the end of Samsung appliances in my life. Bye for good.

After a little over 2 years, the infrared card on the TV went out. I called Samsung and Best Buy, and neither was willing to help as it was over warranty. I was told to contact a TV repair person on my own. We paid a lot of money for this TV and I feel the lack of caring on both Best Buy and Samsung was not good. It cost me $52 for the part and $75 for the one TV repair person in our county to put it in. I just feel a part like that should not go out that soon and if it does, it should be covered.

I complained to your customer care assistance. But nobody came to my house. My LCD is not working. Voice is coming, but picture is not. Please send immediately your company technician.

I bought a Samsung 52-inch TV in 2008 for over $2,000. By fall 2011, the TV had lost half the screen picture to flickering vertical bars of color. The Samsung authorized service repair has told me that I need to replace the panel (basically the TV screen) for over $1,000. This investment was a complete waste of money on an electronic product that did not even last for 4 years. The Samsung support is worthless and provides a friendly run around with no satisfactory resolution. I will never buy a Samsung product again.

Three years ago I purchased a 67" Samsung LCD television. About three months ago, white spots started showing all over the screen, around a couple of days ago, I decided to access the web to do some research on the problem and found that hundreds of bloggers were talking about the same problem they were experiencing on their sets. While talking to different bloggers about the same problem with my set it seems that Samsung installed a defective DLP chip on their TVs (different models and sizes). All the bloggers were saying that they had called Samsung about the problem with the white spots on the screen and they acted like this was the first time they heard about it and could not do anything about it since the sets were out of warranty and that it was due to wear and tear on their sets.

All of the sets with this same problem are between 1 1/2 and 3 1/2 years old and around $1,400.00 to $3,000.00 per set. I can't believe that these expensive TV sets are only meant to last that long. Last night, I called 800 Samsung and explained the same problem with the white dots on the screen as other people are having and again, I got the same response that everybody else that it was wear and tear and that my model was not on their list. There is no way that Samsung can say that the problem is related to wear and tear when this problem is happening to hundreds of people and Samsung denying that the problem came from their defective DLP chip.

There have been people that called 800 Samsung and have gotten the customer rep to agree that it is a defect on the DLP chips and have sent out a technician to repair their sets free of charge and not necessarily being of a specific model of size TV. So, my question, is Samsung just choosing or picking what TVs they want to fix? I really don't have that kind of money to spend on a new TV set at this time as I am sure a lot of other people out there with the same problem are in the same position as I am. I think that there is a class action suit against Samsung. I wish that Samsung would step up to the plate and honor their defective products and clean their name of this terrible situation. If they do not want to fix the problem, I will never buy any products from Samsung again and I will make sure that no one in my family and friends will either. I will tell everyone I can in the store when they are looking at a Samsung product, of the hell that all of us are going through with this problem.

Samsung LCD 40" piece of garbage TV - The TV has had light usage (less than 3 hours/day) for 26 months. I heard a pop and smelled burning circuitry. Since the TV is out of warranty, I opened it up and the power supply board was burned. The TV was manufactured in Sept 2009 and in the brief time since then, the power supply board has undergone 2 major revisions. To me, this screams of problems. Samsung referred me to a website for service calls and the tech called 4 days later to schedule a service call, which I would need to pay for, along with the replacement board. This would have cost me almost as much as I paid for the TV. I can buy the current revision part on eBay and replace it myself for less than $70.00. This is the first and last Samsung product I will ever own. Samsung customer service is the worst.

Upon hearing about the Samsung settlement, I gathered up all the information about our Samsung NT4661FX/XAA purchased on 6/12/08. By October 2010, we were experiencing lots of screen problems and also a warm up problem. I hadn't seen a warm up problem since the old tube TV days. We contacted Tekniton for service and we were told that the panel needed to be replaced. The cost would have exceeded the price for a new TV. At that time, we didn't think to ask about why the set was slow to turn on and Tekniton did not log my complaint about the power issue. About 3 months later, the set stopped coming on at all, we bought a new TV (not a Samsung) and requested the Samsung be recycled.

My submission for the settlement included proof that the set was recycled. However, since the Samsung repair facility failed to note my comment about the set "warm up", they conveniently eliminated us from the settlement. I guess if they have a panel settlement, we're good to go. How many bad parts does Samsung use to construct a TV?

I read numerous comments from customers having the same problem. Our 60" Samsung is working fine, but the 40" LCD HD takes forever to come on and makes clicking sounds. It is out of warranty, but from the emails I have reviewed, it looks like Samsung may make this right. I'm hoping to get a certified technician, comp and service call.

I am in the process of dealing with Samsung and their executive customer service department trying to replace the defective UN55D6000 LED TV I purchased in June 2011. It has been in the shop since March 2012. I was told that I would be getting a lower grade model to replace it. When I refused, they offered me a UN60D7000 which I gladly accepted. After three weeks, I was told that it was no longer available and that I could get a refund for my original TV if I wanted. I said no and that I wanted the TV that I was promised. They waffled and eventually said I could have a UN55D6500 (same TV as the one I brought in but with a 3D tuner and poor reviews). I relented and said fine and asked for a timeline.

After three days of emails, I called and asked what was happening. They told me that it was being processed and would have to be shipped from British Columbia to Ontario across Canada. I said that means I am waiting another month. I asked for the refund finally and they told me that it would be too difficult and would take 6-8 weeks to process. Flustered, I gave up and told them, "Fine. Please ship me the TV so I can sell it and never buy a Samsung again."

As a side note, this is the 3rd Samsung TV I have owned that has had issues and has required repair. I will never ever purchase anything with the Samsung name on it and I would advise anyone who is purchasing any consumer electronics to do the same. All told 23 emails sent with 1 or 2 vague replies, dozens of phone calls over two months... still no replacement TV. And they are the rudest people I have ever dealt with on the phone. I am contemplating legal action considering that one individual assured me that I would be receiving a superior model television (UN60D7000) and then lo and behold, that individual is no longer working with the company. And then I am ** around until I have no choice but to go with a TV that while a technically better model on paper (only because of 3D) is rated poorly and I have no use for 3D. I am selling this piece of junk when I get it back and buying a Sony.

Samsung TV model HL50A650 power cycling problem - I bought a 50" Samsung DLP in 7/2009. I am having the same power cycling issues as reported where my set turns itself on/off repeatedly and will not stay on. After reading complaints online, I contacted Samsung because I had also read Samsung knew this was an issue and was sending technicians to repair FOC. They set me up with a service ticket, but it was only when I specifically asked if there was a recall and if they were taking care of the known defect that they said I would have to pay for the service. They then cut me off that discussion and referred me to the class action website, however, my model is not listed. I tried to call and complain but have gotten nowhere. I'm never buying Samsung again.

On 24.03.2012, I bought Samsung 55" D7000 Smart 3D LED TV which was set by the authorized Samsung service provider. Our household helper accompanied the service provider staff while they were installing TV. After the installation, we found out that the 3D eye glasses were not working. I took it to the service provider and changed them. After a short period of time, I noticed that TV is working properly; however, there is a spot/small scratch on the TV screen which can be seen when you closely look at the TV. As you can guess, it is not possible to look at every centimeter of the TV when you first receive the product. Also as I believe in the Samsung as a brand. I do not feel the need to examine the product. I asked the service provider to come to my house.

When they arrived, they told me that the staff who installed the TV, filled a form which states that there is no physical defect on the product. Therefore, he stated that he cannot do anything about this matter. He filled another form stating that the physical defect was overlooked by the previous service provider and it cannot be understood if the defect is due to Samsung or the user. The service providers in Turkey are not working properly or respect the users' rights. Therefore, I believe that this issue will also be overlooked and avoided by the service provider.

I bought a 3D player (HT5550) one week after I bought the TV. It also created problem after one week. I sent it to the service provider and the product is still with them. To wrap up, I am pretty disappointed by the brand new Samsung products that I bought. I am planning to go to court if my issues regarding TV and the player will not be solved and I will share my bad experience with Samsung in every platform. I would like to share my problem with you before I proceed as I believe Turkish service providers will not solve the issue.

About 8 months ago, I bought a brand new Samsung 46" 6000 Smart LED, but unfortunately, 1 month ago, the LED completely gone away and It took a month for Samsung to replace it with a brand new one (a newer model). Last Friday, on 20 April 2012, I received the new one but I noticed the screen is not as sharp and clear as the previous one, even in HD channels. Not only was it not sharp and clear, but it's also blurred and difficult to read some texts.

Since I'm not a TV expert, it took me a while to find out what was wrong with the picture (I reset pic settings several times and reset the TV settings completely but none of them has solved the problem, I even tried to upgrade the software version but it was already updated). I called Samsung customer service several times and when I asked them what the difference is between the new one and the old one, once they told the all Info that was available in their website and I can only use it to find out the difference. When I checked the website, the new one, UA46ES6200 is not available, it means that some customer service guys do not know what sort of info is available in your website and it's really disappointing for such a big brand like Samsung. Finally, I spent 2 hours sitting in front of the TV and trying to take some pictures that show what the problem is.

I sent those pictures, but since Samsung is using the latest technology it took 24 to 48 hours to receive an email. They are using pigeon tech and finally they asked me to send it again. I did too much effort for my Samsung TV, I called Samsung everyday but it did not help at all, I would rather get a refund and go for a Sony TV.

I purchased a 55" LCD Samsung TV about three years ago. It has been nothing but a big problem. Last year while under warranty, the power supply had to be replaced. Well, about three weeks ago, I started getting colored vertical lines on the screen. They go away in about three minutes but I know it is going to stop working. I have owned several Samsung products but will never own anything again with that name on it. Customer service with Samsung is one big joke. I would not recommend Samsung to anyone. What a rip off!

I bought a Samsung 55-inch TV on 09/03/2010 with extended warranty. Now my TV has a problem; I cannot see the picture. I tried to call. I couldn't find any body so I found out the stores are closed. I called Samsung. They said their warranty is only 6 mos. to 1 year but I told them I have extended warranty, that it's still covered. They said, "Call corporate office." I couldn't find anyone. I spent almost $2400. I'm very, very upset; what to do?

On 9/8/11, I called Samsung customer service with a problem of our LCD LN32A330J1DXZA TV not turning on. They informed me that the warranty had expired two months before and that I would have to send it in to have it repaired and pay for repairs and shipping, which would have totaled approximately the cost of a new TV. We decided to purchase a new TV, but we kept the old one in our closet. We received information at the beginning of March 2012 of the class action lawsuit covering our TV. We called Samsung and they said that they would send someone to repair it as the lawsuit stated that the TVs would be repaired in-home. Then they could not find anyone in our location to repair it, so they offered a settlement and stated that it was approved and would be expedited to us to receive in 7-14 business days.

After about 15-20 calls to Samsung, we still have not gotten anything settled. One CSR will say one thing and it never happens. Another will say still something else and it never happens. Even after talking with their so-called managers in their so-called compensation dept., we're told the CSR handling our case is no longer with the company and we have to start all over again. Then after telling us that our compensation was approved, we're told it is rejected. Then a supervisor called to tell us that she is handling it and we would have it in a week to a week and a half. Still nothing. I am about fed up with Samsung and I promise that the BBB will hear from me as well as I am contemplating contacting the lawyers handling the lawsuit. I will never, never, never purchase another Samsung product as long as I live, you can be assured of that.

I purchased a 50" plasma television in late 08. The television is cutting off and on and will not show any type of picture. The television is also making very loud clicking noises. I called the service department and explained the situation to them. They stated that they thought it was a capacitor, and they would send someone to repair. As soon as I called the repairmen, he stated that he had done several repairs on Samsung televisions and was sure that it was not the capacitor, but the circuit board. He came and troubleshot the TV, and sure enough, five boards needed to be replaced at a cost of almost $600 just for parts. I spent $1000 for that television. I looked up all the complaints that are made about them. I am sad to say that I will never but another television from them again.

Samsung TV model LN40B530P7N - My TV quit working about 8 months ago. It kept powering off and on and on day 3, quit altogether. I've been waiting hoping Samsung would help out, after all, I only had the TV about 2 years. I've been watching consumer complaints and thought finally, some hope. Well I called today and they told me that my TV is not on the list and that I have to have it fixed myself. I paid over $800 for this TV and for it to last only 2 years is unforgivable. I just want to say I will never buy another Samsung product and I will tell anyone who will listen. Don't buy this product!

I tried to switch on my 32" Samsung LCD TV yesterday and it would just show the blue light as if it's switching on, but then it would not display anything. Not even to produce any sound. It would then produce some clicking sound. I'm really disappointed with Samsung.

The clicking sounds started roughly about 5 months ago. At first it was slight, then it gradually increased and it would take up to 20 minutes before the TV came on. Now it takes over an hour and when it is on, it will stay on for maybe 3 hours and then the process starts all over again, searching for signal, clicking, loud noises and so forth. I called Samsung, only to discover, according to the person I spoke with on the phone, that my TV is not part of the settlement and there is nothing they can do about it. So everyday, I have to come home to a 60" that I just stare at and out thousands of dollars, because Samsung is not budging on fixing the television.

We bought a 46-inch Samsung TV, 3 years ago. There was a lot of blinking vertical lines on the whole screen on the 13th month. We did not watch TV for almost two years. Actually, during the first 13 months, we seldom watch it. We called customer service and we were told it was not in warranty. Hope this complaint site will find a way to solve tons of Samsung TV problems. I am really annoyed to spend 1,000 dollars for a trash TV.

I called for tech support to figure out why my Samsung plasma TV shut off while we were watching the news and the screen remains black and the TV cannot be turned back on although the power light remains red and cannot be shut off either by remote control or on the power button. I was directed to the warranty/registration info of my TV and warranty has expired and supposedly get some TV repair shops but I waited but nothing came up. I am scrambling for info on how to deal with this issue. I bought this plasma TV in 09/2009.

We bought this Samsung Plasma Flat Screen TV in 2008 and love it. We had it serviced; they put a new screen in it instead of replacing the TV. Now it's been less than a year and we're having trouble starting the TV. It screeches to find the signal and we're having to leave the TV on and put it on sleep mode so we don't have to go through having to turn it on and off. We no longer have a service contract, but thought this TV would last a lot longer especially since we just had it fixed. Can you have someone contact us? We bought this from Sears in Key West and spent a lot of money on it.

Samsung 52" LCD - I just got an email after waiting for a couple of months since I sent the required paperwork. My claim was rejected due to the fact that the Samsung rep called the service center that I took the TV to and he told her that the panel was busted. That is so wrong. I have just called Samsung to complain because that is a lie! I cannot believe this is the way Samsung is denying claims! Shame on them and the service store I took my TV to in Oxnard, CA. I am angry and in disbelief!

We bought a 52" Samsung TV and after three years, the half right side of the screen was blinking and sometimes it was dark completely. I found Samsung has a capacitors settlement recently. But their representative confirmed that my TV symptom was not covered in the settlement. However, I saw many people got similar issues on the internet. Samsung should provide us the free repair or replacement for this kind of issue.