Samsung Bluray

I purchased a Samsung BD-P1500. The unit worked fine for 9 months. I didn't turn it on for 4 months. After over a year, I was playing a known working Bluray movie, and the movie would freeze up. I let it cool, and it will play on for 15 minutes and freeze again. It never freezes in the same spot. I did the firmware upgrade, and it still freezes. I am an electrical engineer. I do see this as a thermal issue with the player. I opened the unit and replaced just the DVD player and it works. This is the last Samsung product I will purchase.

Last year I bought a CD-C6900. It seemed to work just fine until November 2011 when I purchased a copy of "Green Lantern 3D" upon getting the disc home, it wouldn't play. My other older Blu-ray 3D's still played fine. So thinking it was a bad disc I returned and exchanged it--same issue with the new disc. So I took the new disc back to Best Buy and it played just fine in their machine. So I called Samsung and the run-arounds began. The service guy blamed everything except George Bush and then said I'd have to wait for a firmware upgrade which would be out before the end of the month.

Well, there have been no firmware upgrades for this device since September 2011. I subsequently bought a copy of Transformers, Dark of the Moon, which also does not play in this device. All of the Blu-ray discs I bought before November 2011 still play just fine, so their excuse that I have a bad laser head doesn't make any sense. I just got off the phone with Samsung support again and they tell me that I simply need to wait for a new firmware upgrade. However, she had no idea when that might be. Meanwhile, I cannot buy any new Blu-rays to be played in this device and have to be satisfied with anything I bought before November 2011. Needless to say, I will never buy another Samsung product.

I purchased a BD5300 in May of 2011 from the Best Buy store in Springfield, MO. It will play a DVD for a while then freezes up. Sometimes, I can forward through it and sometimes it won't budge. Best Buy said it costs $84 to send it in for repair and I can buy a new one for around $100. I feel that Samsung should help me out with the one year warranty, either by repairing or replacing.

Issue one - There is no documentation on how to set up the Samsung internet apps. You're basically on your own with this and it takes hours to work through a very user-unfriendly process.

Issue two - After waiting months for Samsung to upgrade their firmware so that I could get more apps, the newly available Picasa application will only display photos at about 40% of their size. No way to go to full screen. If you look on the Samsung website there are numerous complaints about this issue.

We spent our hard earned money on a combination of hardware and firmware that does not perform well. We have no recourse but to get the word out that Samsung produces substandard products and is slow to fix problems.

I started with a Samsung Blu Ray player 1401 and once it needed to be upgraded with new firmware. It would not upgrade because it was the earliest model so when a 0.2 came out, it would not accept it so all the new Blu Rays would not play. So I had to live with only looking at DVD. I threw it in the garbage and purchase a 1602 and it worked fine until I could not get wireless internet after about 4 months so I purchased a 50-feet internet cable to reach my Blu Ray player. I just got tired of doing this so I gave it to my daughter. Now, about 2 months ago, I purchased a 3600 which worked fine until last week when all my Blu Ray movies would freeze. My firmware was upgraded so I called Samsung and they asked me which Blu Ray I am trying to play. I told them Fright Night, Larry Crowe from Netflix they then told me that those 2 titles are what they, Samsung, are having problems with.

I thought how a Blu Ray player can have problems with certain movies so I tried one of my Blu Rays, The Debt, and it froze also. So they told me to reset the player and I still could not play the Blu Rays. Well, at that time, they told me that I would get an email and they would send me a mailer to send it in for repair. Well, I waited for a week but there is no email and no mailer so I called them back. We went to the troubleshooting steps again. This was the only way for me to get an email or mailer so I did it. After, they all failed again, she said, "I will transfer you to someone in the United States so they can send you an email and take your information so I could send it in to get it fixed".

I finally got someone who was from the States and I asked him that I would like a new one instead of a refurbishing because I don't want someone else's problem. He in turn told me that they will try and fix mine. If they could not then they only could send a refurbished. I asked how long this will take and they said about 3 weeks, once they received it. I then said that I will be without a Blu Ray for at least a month and they said yes. I asked why you don't just send me a new one and I will just send this one back. They said no and now I am without a Blu Ray Player. I just hung up after I told him where I think this Blu Ray player should go. This company got me 3 times. I usually learn after the 2nd time but I gave them one more shot. It is all my fault for being so stupid. Well, this is the last time I will get any thing from Samsung again.

I have a BD-P-3600 which I purchased in 2009 or 10 (not sure). This machine has worked just fine to play "Pandora" over my secure Wi-Fi connection, until this last firmware update. I thought that the wireless LAN adapter went bad, so I replaced it for $86.00. I reconnected to "Pandora" with my access code, and enjoyed music for about one week. Now, its not connecting to the internet again. Don't buy this machine until they figure out where they went wrong with their firmware update. It's not your fault. Blame Samsung.

I purchased the Samsung Blu Ray CS6900 approximately 6 months ago. As soon as the 90-day manufacturer's warranty expired is when the real problems began. It does not play a Blu Ray any longer, so we are limited to a DVD. Now, suddenly, it dropped the internet access for no apparent reason. We got a Blu Ray with WiFi to be able to access Netflix. I tried resetting it. Nothing. Now, they are telling me I cannot use a secure access. Well, why not? In this day and age with Smartphones and other wireless devices, secure access is mandatory. When I asked why I was able up until this point -- to always access the Internet. They said to me, "Well, we have no idea why you have been able to access the Internet with a skip access point. And I am not sure if I have skip or aes.

I am frustrated that this product cost more than 300. We have been unable to enjoy the Blu Ray experience and now, all of a sudden, cannot access Netflix. I got a "We are sorry for the inconvenience." They refused to take any responsibility to the device's inability to stop working.

I purchased a blu-ray player and it never played. Samsung makes it difficult to return the item telling me that the warranty has expired. It never played. I kept getting an error as if there was no disc in the player and the technician kept giving me ideas on how to fix it and nothing worked. This was a waste of time and money. It cost $400 for a piece of junk.

My Samsung blu-ray player is a year old. I have had several updates downloaded to the unit. Now it won't play blu-ray or older DVDs. It's a high end side loading unit. I really expected better and I'm very disappointed.

I purchased a Samsung 3D Blu-ray player to use with a Samsung 3D ready TV bought in 2008. They are not compatible. But this information is not provided anywhere with the 3D player. It is not given at Samsung's site for the player. And it is not mentioned anywhere in the player's literature. I have wasted $280 and I am now stuck with two substandard pieces of equipment from Samsung.

Less then a year old quit completely. Worked off and on to start with but would lock up with bluray and regular DVD's. What a piece. Do not buy Samsung!

I have bought this Samsung blu-ray player BD-P1600 and paid tons of money for it. At first everything was fine, but after playing a few blu-ray disks, it couldn't read those disks anymore even after we downloaded all the updates. Now, it cannot play disks anymore. I am very disappointed with Samsung and I will never buy any of their products again.

I have a one year old Samsung BDP Blu-ray DVD player. Samsung continues to update its firmware via my connection and now my unit will not play any DVD, certainly not Blu-ray or any other.

There are many complaints on the internet on the exact same unit. We were offered a way to spend about $100 dollars to have them fix their own screw up. I am not going to pay them for their mistakes. This is now a $400 piece of junk and I will never buy Samsung again!

I have a one year old Samsung BDP blu-ray DVD player. Samsung continues to update its firmware via my connection and now my unit will not play any DVD. Certainly not blu-ray or any other. There are many complaints online on the exact same unit. We were offered a way to spend about $100 to have them fix their own screw up. I am not going to pay them for their mistakes.

I purchased a Samsung Blu-ray player from SaMs store in Bangor Me as a family gift for Christmas 2009. The player never played any of the Blu-ray discs we tried. It froze up and stopped. I called the Samsung help line, and was told to purchase an HD line to connect to the TV. Buying a top of the line HD connection at $65.00, it still did not work. I called their help line again, and was told that I needed to download some software to make the Blu-ray play.

I was told that I would need a special line to connect the DVD player to a computer to download the upgrades and that they did not provide this line either. They then directed me to some web sites where I could download these upgrades. Stating that this was not possible because I did not have a computer near my player. I requested to send them the player for them to repair. They said that they do not do this and to follow the instructions they gave me. Sams club is 4 hours away from home, and on a recent visit there, the service desk approved to send out the DVD player to be repaired or upgraded, even considering that it had passed the warranty period.

I got a call from the repair center that since it was passed the warranty period, I would be faced with a $100.00 service fee. Lets see, original price of Blu-ray $135.00, HD connection line $65.00, repair service fee, $100.00. That's up to $300.00 for a Samsung piece of crap that has not played one Blu-ray disc and has spent most of its useless life in the original box it was purchased in and sent out to the repair center. We are still using the old JVC player to watch movies. On a positive note, the store that sold the bd player, Sams Club has really tried to help me, and made numerous calls to get the player repaired, and gave me the address to the repair shop to send it to. I got no help from Samsung customer help line if you can call it that!

Approximately a year ago, I had purchased a Samsung Blu-ray DVD player. The product never worked properly and would not play Blu-ray DVDs. I had to return the product to be "fixed" 3 times in a span of 1 1/2 months. Every time, I received my "fixed" product back, it still would not play a Blu-ray DVD. Samsung kept insisting that it was the firmware, but there was no firmware at the time available. So, I had to wait until there was. When the firmware update was finally available, it did not make a difference.

Finally, they allowed me to return the product to Best Buy to turn it in for a new Samsung Blu-ray DVD player. Best Buy was sympathetic and allowed me to purchase another brand Ble-ray DVD player. I traded it for an LG Blu-ray player and it works fantastic and I have never had a problem. The problem now that I have with Samsung is that I purchased a 46" LCD TV on 11/01/2008, prior to the purchase of the blue-ray DVD player. For the past 5 days, the TV has been clicking repeatedly for several minutes before eventually turning on.

Now, there is absolutely no power. I called "wonderful" Samsung Customer Service, and they think that the problem is a compositor. They stated that they will send a tech out to repair the compositor free of charge. Then comes the big "but". They state that if the tech comes out and finds out that the problem is not the compositor, then I will be charged for the visit.

What to do, what to do? I have never had such terrible problems with any other brand in my entire life. I will never purchase another Samsung product as long as I live. Certainly, I will inform all others I know of my problems with Samsung to assure that no one else suffers from such terrible products and service that Samsung has to offer. Anyone who has read this, listen to what I say. Do not purchase a Samsung product unless, you enjoy throwing your hard earned money away.

Approximately a year ago, I had purchased a Samsung Blu-ray DVD player. The product never worked properly and would not play blu-ray DVDs. I had to return the product to be "fixed" three times in the span of 1 1/2 months. Every time, I received my "fixed" product back. It still would not play a blu-ray DVD. Samsung kept insisting that it was the firmware but there was no firmware at the time available. So, I had to wait until there was. When the firmware update was finally available, it did not make a difference. Finally, they allowed me to return the product to Best Buy to turn it in for a new Samsung blu-ray DVD player. Best Buy was sympathetic and allowed me to purchase another brand blu-ray DVD player. I traded for an LG blu-ray player and it works fantastic and I have never had a problem.

The problem now that I have with Samsung is that I purchased a 46" LCD TV on 11/01/2008, prior to the purchase of the blu-ray DVD player. For the past five days, the TV has been clicking repeatedly for several minutes before eventually turning on. Now, there is absolutely no power. I called "wonderful" Samsung customer service and they think that the problem is a compositor. They stated that they will send a tech out to repair the compositor free of charge. Then comes the big "But." They stated that if the tech comes out and finds out that the problem is not the compositor then I will be charged for the visit. What to do? What to do?

I have never had such terrible problems with any other brand in my entire life. I will never purchase another Samsung product as long as I live. Certainly, I will inform all others I know of my problems with Samsung to assure that no one else suffers from such terrible products and service that Samsung has to offer. Anyone who has read this, listen to what I say. Do not purchase a Samsung product, unless, you enjoy throwing your hard earned money away.

I bought a Samsung BD-P1500 Blu Ray player a little over a year ago. I knew it was a bad sign when the disk door broke after the first week, it wouldn't close when the disk tray closed. After about 6 months of use, the movies would start to freeze about 1/2 way through the movie. We did the USB download and updated the device and found it would still freeze up. At first, it would just freeze and we would turn it off and restart it and it would work. Now, if it even loads a disk it will only play about 15 minutes and completely freeze up.

I know the unit is out of warranty and I am unwilling to invest any money into repairing it, only to end up with the same junk. I believe the problem is a heat issue and the cheap plastic Samsung is using is warping causing the laser to be off alignment. As the movie progresses, the laser becomes so far off, it no longer is able to read the disk. This would be why so many players will play half the movie before they freeze up. Play Station 2 had the same problem with their first model and corrected it with the updated PS2. I see I am not the only person with these same issues. This is my First Samsung purchase and will be my last. I had a Sony DVD player that lasted 8 years, and will likely stay with them.

I am just out $250.00 for purchasing a junk Samsung. Lesson learned!

Samsung bluray player model bd-3600 was spontaneously turning off and on with beeping noises. Unit also required continual "reauthorizations." Unit was shipped for repair on 7-20 2010. Unit received back on 8-5-2010 with a loose object rattling around inside, possibly a metal screw. Due to possible electric shock /fire hazard, I was unable to determine if original problem had been resolved. Unit was again shipped back to Samsung on 8-6-2010 to have loose object removed. I received unit back approx. 8-27-2010 with the loose screw still inside and a great deal of small styro foam spheres stuck in the various vent holes, cooling fan and connection ports. Several hours on the cell phone with tech support and customer service. Two trips to the ups store and cost of shipping box. Two months of unused Netflix membership and eventual cancellation of Netflix membership. Lost time, which for me, is in short supply.

The blue-ray player has been unable to play any blue-ray discs from Warner Bros. for over two months now. No word from Samsung, Netflix, or anyone else regarding this matter. As a matter of fact, this machine has never been trouble-free. The software updates always wiped out all info you entered at best and at worst just created other problems. This is my first (and last) encounter with a Samsung product. $400 blue-ray player that only plays non-Warner Bros. discs.

I purchased a Samsung BD-C6900 Blue Ray 3D model. The movie video streaming does not work properly and I have sent several emails to Samsung but there is no return emails from Samsung. This product should be on a recall and our money returned. The name of the company should be Samjunk not Samsung.

I purchased a BluRay player on May 30, 2010. I connected to the Internet and it worked for around five weeks. After many useless phone calls to your help line, I had to send the player back for repair. When it was returned I tried connecting to the Internet so I could get streaming videos from Netflix. The screen said it was connected, but I was unable to go any further than the home page. I spoke to several persons who tried, but were less than helpful in resolving the problem. The last person I spoke to told me someone from the resolution department would be calling me within 24 to 48 hours. What an absurd time line. What happens if I cannot answer my phone? Am I out of luck and out of my purchase price?

Your help line is the worst I have ever encountered. You should be ashamed to call it such. I have contacted my local TV consumer advocate office and described the problem to them. I also intend to file a complaint with the Better Business Bureau and any online electronics evaluation website. I also intend to contact the Federal Government Consumer Protection office to report the problems I have had. I want a new player that you are sure works; I do not want a reconditioned one. I never want to go through the frustration with your help line again.

Brand new Blu-Ray BD-P1900A has never powered-up, right out of the box. Because I tried it after the 30 day warranty period from PC Richards, I called Samsung and the 'repaired' it. Got it back and it still didn't power up. Sent it back and they 'repaired' it again. Just got it back and it still doesn't power up. Just got off the phone with Trevor, a Samsung Cusomer Servive rep, and he told me they would replace it, I asked him with what? a new product or a repaired product? He stated a re-maunfactured product. I said no way, I paid for brand new, not re-maufactured. He told me it was the best they could do. I'll use it as a boat anchor before I get someone else's piece of trash for new money. More to come....

Hello, I was given a Samsung Blu-ray player for Christmas a year and a half ago and the remote control never worked. I called Samsung and explained the situation, the person I spoke with asked if the firmware was up to date, which it was. He said sometimes this happens and Samsung would send me a new remote free of charge. Three weeks later I received a firmware update disc instead of a remote. I called again and they apologized and promised to send me a working remote control, but again three weeks later I was sent a disc instead of a remote. I called again and spoke with a manager. The manager apologized and said she would rush me a new remote.

I knew I was moving in three weeks so I asked if it would be sent the next day and she assured me it would and would arrive within a week. It was not sent within the three weeks before I moved. A week after I moved I received a note from UPS saying they tried to deliver it, but couldn't find my new address in time so they sent it back. I called Samsung again a few months ago. I spoke with a woman from customer service and explained the situation to her. She said she would send me a new remote. I gave her my new address. I have still not received a new remote control for my Blu-ray player. Most of my Blu-ray discs cannot be played without a remote control. This is by far the worst customer service experience of my entire life, and it has left me beyond frustrated. Help!

My blu-ray player has never worked correctly from the day I bought it, and my Plasma TV nearly caught fire. I have been without both for over 2.5 weeks, with no contact from Samsung. They sent me an SMS the other day, stating the blu-ray player is ready to pick up. However, they picked it up from my house and they are a 2 hour drive away. Today, they sent me a phone charger in the mail, with my TV report number on it. I don't know if they sent it to the wrong place. Also, if they did that, does that mean they have sent my blu-ray player to some else?

I called them, and no one could help me. They just kept putting me on hold, finally telling me they would be in contact by the end of the day. I was told by the repairman that they would have the parts, and be back in 2 week's time to fix it. I haven't heard anything. It was very poor, considering both blu-ray and TV are only 6 months old. My blu-ray player has never worked correctly from the day I bought it, and my Plasma TV nearly caught fire.

Initially, my Model BD-P2550 player failed to play any disc. I contacted Samsung and was told to return the item. The repair was made and returned relatively promptly. Shortly after, the unit again failed. I was told by Samsung to return again, which I did. This unit has been in the possession of Samsung since November 24, 2009 and has not be returned.

Starting with January 4, 2010, I have had conversations on January 6, 2010; February 1, 2, and 16, 2010. I have been given the wildest runaround from customer service with excuses running from the unit is waiting for parts, "Opps, there are no parts and we're going to exchange it for you." to the unit is in for parts that just came in and now back to "The unit cannot be repaired as there are no parts and we are going to replace it with a comparable model (3600) and that the exchange has been approved." And now, the story is "We're waiting for a tracking number and have no idea when it will be shipped."

I have had Samsung hang up on my calls, give me false and misleading information, and fail to return calls. All of the above is documented word by word to include names, dates. times, and length of time placed on hold. I conveyed to the Executive Customer Relations that if I needed to use legal recourse and to publicize the totally unacceptable customer service, I was to go ahead!

I bought a Samsung Blue ray player in the beginning of 2009. The player was covered under Samsung's warranty. In October 2009 the player was not functioning properly. It would accept the discs, but it would immediately eject them and the message on the TV screen would say "no disc". I contacted Samsung and I was told to ship it to KOAMBRA, INC. On 10/27/09 Samsung received the Blue Ray player (shipped to Kombra in California, as instructed) ticket number 4005667904. In the status email it stated "Your product should be shipped back to you within 5 business days, you can also check the real time repair status by clicking the "Repair Self Tracking" button in this e-mail."

I called Samsung on 11/3/09 to check status and service request was escalated to "Executive Customer Support" Ticket number 3000551902, to determine why a repair was not completed.

I called again on 11/5/09 and an exchange ticket was opened by "Executive Customer Support" ticket 4005750948 and I was told that an exchange for a new unit instead of a repair would take place.

On 11/11/09 Samsung was called again and I was told that the defective unit was received in the New Jersey Facility (was shipped by Koambra in California to New Jersey).
On 11/14/09 I called Samsung again and the exchange ticket number 4005750948 was referenced and I was told that I should be receiving a replacement unit within the next few days

On 11/21/09, I called again and the exchange ticket number of 4005750948 was once again referenced and was told, that due to the inconvenience a $150 rebate will be sent, and I should receive a call in 24-48 hours with tracking information. I never received such a call.

On 11/23/09 I called one more time and I was told that a replacement unit has not been sent, and a new "Exchange Ticket Number was given 30000554591, and said the exchange was just authorized.

On 11/25/09 I called again and ticket 30000554591 was referenced and told no one from the department that I needed to talk to was available until Monday (11/30/09).

On 11/30/09 I called again and spoke with a Kendra, and was told she would once again "Escalate and Expidite" this and I should recive a call back within 24 - 48 hours.

12/2/09 I have once again called, and have been informed by Executive Customer Relations that they are still processing the exchnage and I should recive a call in 24 - 48 hours by someone in Case Management.

12/7/09 Claim number to case management has been issued (Alicia 10513) 3000561987

12/08/09 Kristine @ Case Management

12/10/09 Kristine @ Case Management again, still waiting for posting of information of tracking that Koambra sent the unit to CVE in New Jersey.12/14/09 Toby (Agent Id 49) @ case management has the same, saying still waiting for CVE to process that they have received the unit.

I paid over $750 for this player and I spent the holiday season fighting with Samsung instead of enjoying my home entertainment. And the worst part is that almost two months later no one at Samsung can tell me how long am I waitng for or where is the player I mailed.

Beginning of 2009 I purchased for the modest amount of $800 the so well known BD-UP5000 Blu-Ray/HD-DVD/DVD Player. 10 Months later and still under warranty, on the day Transformers 2 Blu-Ray movie was released I purchased and tried to play the disc 1 hour into the movie, it crashed thinking and to prove this was a firmware issue I removed the disc and tried 2 older BluRay movies that I owned and must have watched ate least half dozen times before with any problems, just this time to find that after an hour as well this started to freeze as well. So I proceed to call samsung and send the unit for repair to the NJ location. A week go by I call to veritfy the status and I'm told the unit was repaired and was in testing. Call again 2 days later and I'm told the unit was still being tested (what kind of test do the for over 48 consecutive hours). A couple more days go by I called again and I'm told the unit was being shipped that same day, being in LI, NY it takes UPS 1 business day to deliver. Next day I'm all excited I'm getting my player back. UPS rings the bell I get the box all happy and proceed to open it so I can go back and watch my movie. I open the completely intact box to find inside my player COMPLETELY physically scratched everywhere.

Now I'm the kind of person that is so carefull with my "toys". that I used a micro fiber cloth to hold my player while I installed it on my Home theather furniture. I this point I'm completely ******, I call samsung to complain. I speak to this agent that kindly asks me to take some pictures of the damage and to send it in for evaluation, which I do so, as I also decide to test the unit to see if its working properly before sending the photos. I put my Transformers movie in the player and.... shocking... a 1:20m the movie crashes, try to eject the disc, now the display shows "opening" & "Closing" with actually opening the physical disc tray, tried once again same thing happens, finnaly third try the try opens and I'm able to take my disc out. Now and once again to prove my point I put an older disc and right of the bat, including Disc Menu NO SOUND, tried another disc..same result.... Seriously what kind of testing were they doing for days that didn't come across any issues????? So I send the photos back to samsung and a nice email explaining my other findings. another day or two go by no calls from samsung so I decided to give them a call.

I get on the phone with this gentleman that was quite unprofessional and not very customer friendly that tells me he's going to send UPS to pick up the player to verify the damage and decide if they will pay for it, I explained to hime and even offer to send picture the the still completely intact box and bag that I received the player in as a proof that the damage did not happened during shipping but it their repair facility, he told me this would be my only option and it should take about 3 weeks or a bit more before I get a decision. I refused to have UPS to pick up the player and asked him to let me talk to a supervisior immidiately which her refused and told me a manager would contact me with 48 hours... well 48 hours went by, no calls, called samsung myself according to them they were getting someone to review the case... once again asked to speak to a supervisor and was told not happening.... With all this here Iam sitting waiting for one day samsung o call me while I have a broken $800 player sitting on a shelf.

We purchased a home entertainment system in December of 08 at the Sears in Middletown NJ. In July the Blue Ray player would not play the discs. We brought into Sears for repairs on July 31st 2009. It was supposed to be ready two weeks later. Well then it turned into waiting for parts and then in the middle of September they decided they were just going to give us a new one. So then we sent out the old one the end of September and still have not received one. Ive called and keep getting the run around that it should be there the end of the week! Well the end of the week is 6 weeks later and we still havent received our player. Ive talked to mangers and costumer service and I just keep being told its on its way this week. Its very frustrating since we paid for a product we havent been able to use.

I bought a Blue Ray disc player 1 1/2 years ago from Best Buy. Immediately after purchasing it, it acted up - it would freeze in the middle of a movie and we would have to press play again. Certain blue ray discs would not play in it. I called Best Buy and they advised me to contact Samsung. Samsung told me to ship it back at my expense and they would repair it. I decided to wait and see if it got better because it would be expensive to ship back. Months later, I read that you could request a disc from Samsung that would update your blue ray and would solve the problem of not being able to play blue ray discs. I called Samsung on 8/11/09 to request the disc. They told me they would ship it and gave me a transaction number. They told me to expect it in 2 to 9 days. I waited a few weeks and called Samsung when I didn't receive it.

They told me that transaction was never actually shipped and we would have to start over. I got a new transaction number and was told it would ship that day. I then waited a few more weeks and still didn't receive it. I called again in late September and they told me they shipped it on 9/22/09. They told me to wait a few more weeks. I called again on 10/6/09 because I still hadn't received it. They asked me to wait a few more weeks but I said it had already been months and I wanted to talk to a manager. I spoke to Corwin who was extremely rude. He said I would just have to wait and they couldn't place another order. I then wrote the company to complain about the whole incident and they advised me to call Samsung at the same number that I first started the whole process! It is now November 6th and I still have not received the firmware disc and Samsung has not responded at all to any complaint!

I purchase a Samsung model #BD-P1400/XAA blue ray player almost 2 years it will be in December. I new from past experience that all blue ray players eventually need firmware updates to keep up with the blue ray movie technology that keeps constantly changing. I have had to update my firmware on this model previously. How I know that their must be an update is when the new blue ray movies that I receive from blockbuster movie rental does not work on the mentioned blue ray player.

I check older blue ray movies that I have to see if they work on it so I can determine if it's the firmware I need or if it's the machine itself. When I know it's the firmware I need I go to samsung's website to see the firmware version they are suppling and it it's a diffrent version I have to call them to send me an update disk. Which by the way they should send me automatically. This time my movie does not work and older ones do. So I check website and the firmware version is still the current version I have.

So, the next thing I do is call tech support at samsung. I explain everything I just explained above to the customer rep. The rep proceeds to tell me they are aware of this issue and they are working on it. But, they do not know when it will be available. I think that is terrible so I ask to speak to a supervisor, to get some sort of compensation in the fact I cannot new blue ray movies still as we speak.

I then get transferred over to some sort of complaint dept. that by the way kept me on hold for over and hour which in turn finally I got disconnected and had to go through the whole tech support and transfer process which I was on hold again for about another hour before someone got on the phone and it wasn't even a supervisor. It was just another rep. in complaint dept. I ask this woman who was very rude to somehow compensate by giving me some sort of credit on old blue ray player to buy a new one so I can watch the movies. She insisted I send the blue ray player to repair at my cost for shipping when in fact I know it's just a firmware issue and if it is that I just wasted shipping costs out of my own pocket for them to tell me that it is a firmware issue.

I proceed after conversing back and forth with this rude rep. on how disgusting it is that they sell a product that they are supposed to support and not have this happen where I can't use the product. She proceeds to get nasty. Then I say let me speak to your supervisor, she puts me on hold and after being on hold for 15 min. she says they are in a meeting which I know they just say that to get you off the line.

She says a supervisor will call me in 24 to 48 hours. Well, noone called me and that was 3 weeks ago. This issue has been going on about a month. Maybe you guys could help me with my problem. I am very frustrated and I will not purchased not another samsung blue ray player again. They have just lost a customer.

In the last 2 years I have bought 2 samsung hd dvd players and both have failed to work properly within a year. I will never buy another samsung dvd player and highly recommend you don't either. The problem was the exact same both times, the dvd player would not load dvds consistently and I proved it to not be the dvds, it is the samsung dvd player. Makes noises trying to load, some dvd's load some don't yet they had just worked the day before and would work on different dvd player. Samsung hd dvd players are not worth buying and I won't again

i bought a blu-ray player model # bd-p1000 . it cost over one thousand dollars($1000.00) i inserted a blu-ray dvd movie to play it and did not work , i tried several blu-ray dvd's still did not work...so i inserted a regular dvd movie and it sure did work...so what happen to blu-ray that cost me over a thousand dollars.i called samsung and they said that i need to update it and that they will send an update cd, they did a week later and i tried and still no blu-ray movies ..just regular dvd movie works.i called and practicaly tolled me to go and F???? your self,so i tolled the representative that i will file a complaint and he responded back by saying ..i dont care and do what ever u want ,so i decided to file a complan with the fcc.

over one thousand dollars in damages and aggrevations that worth alots more then money

purchased a blue ray dvd player last year which did not arrive until december of 08. watched two movies on it and it stopped working. contacted venue was told to contact samsung. called samsung and worked with them to have it repaired waited over fourteen days for some disc to arrive from samsung, disc arrived did not fix dvd player. told i wanted a replacement was told by samsung to call venue,

called venue to have replacement scheduled was told that no replacement possible 30 days have expired must keep broken dvd player and pay for it. i will not pay for broken dvd player unless a replacement is made. please assist. thank you

unable to watch movies or the blue rays i purchased that cost more than regular dvds.

DVD-F1080 dvd player overheated and will not play disks. With a little research I learned that hundreds if not thousands of these same units are malfunctioning in the exact same way and Samsung is charging $48 each unit to repair.

I am taking a $120 loss. Samsung needs a recall.

I purchased a Samsung blu-ray DVD player from Frys electronics on 11/21/08 as a Christmas gift to my wife. I also purchased three blu-ray discs for her to play on the player. She opened her gift Christmas day and played the DVD's and it worked well. I pre-purchased another blu-ray DVD that arrived on 01/13/09 and it wouldn't play so I tried the ones that did to test it, and they didn't play either. I read and followed the directions to update the firm ware program in the DVD player and it did receive the update but still wouldn't work.

I called customer service and they told me that it is still under warranty but I must send it to New Jersey and pay for all of the shipping. Samsung would not give me a return authorization to Frys and Samsung does not have a authorized repair station in California. Frys refused my return of the unit and scolded me for not purchasing the extended warranty. I question Samsungs concern for their patrons because if I didn't have an extensive computer system to upgrade the equiptment, it is useless equiptment and a total and complete loss and waste of money. The money that I spent on the Blu-ray player I will have to spend again on shipping, packing and insurance to New Jersey. What would an older retired person do if they didn't have a computer, equiptment or computer knowage to upgrade the player?

Samsung is in the business of ripping people off! I have lost the the money I spent to purchase the DVD player, because it doesn't work after two (2) months. I have lost the money that I spent to purchase a LAN cable to connect to the DVD player and update the firm ware. (which didn't help) I wasted a day on the phone on hold with Samsung only to be told that I'd have to spend more money to make a brand new P.O.S. work with no garranty.

9/1/2008 sent a Samsung Blu-Ray BD-P1400/XAA DVD player to Koambra Inc in Long Beach per direction from Samsung. DVD player received by Koambra on 9/3/2008. Koambra was great, Komabra called upon receipt and after two weeks was able to reproduce the intermitent problem I had since purchase at which point they called again. Koambra unable to get the required parts to repair the DVD player and put in for a warranty exchange through Samsung.

Have called Samsung Executive Customer service 25 plus times with a different excuse each time. Samsung told me they lost the unit after Komabra shipped the unit, told me Koambra never shipped the unit and even sent me a shipper authorization to ship the unit NJ when I never received it back. Even though I am promised a call back no one from Samsung calls me back. It has been seven weeks since I sent my DVD in for repair.

I bought another DVD player as Samsung can't seem to get their act together and return a DVD player to me. Samsung should be required to give me a cash refund for my DVD player.

I bought a BD-P1000 blu-ray DVD player by Samsung in nov. of 2008. From the beginning the player would play most dvd's released at that time but not all. I was told that the player would need a firmware update from time to time to be compliant with future releases. I downloaded the latest firmware from Samsung's site, installed it and it seemed to take care of the problem. as time passed it began to not accept newer releases once again.

I called Samsung, recieved the lates firmware via us mail and installed it successfully into my player in oct. 2008. The player still refuses to play the latest released blu-ray discs. I called Samsung and they said that they were going to release a new firmware update but did not know when, that I would have to keep checking the website to check for it.

In the meantime I have a $300.00 investment just sitting in my home that I have not been able to thoroughly enjoy since I purchased it. Samsung has been hesitant to provide adequate service to it's customers or offer compensation. I think this is a mass manufacturing problem that Samsung knows it has but has left it's customers hanging out on a limb. And it is not fair!

I spent $300.00 on this player to compliment a new 1080p tv I bought last november in 2007 and I've been plagued with more problems than view time due to firmware playback incompatibilty. They should have addressed this crazy firmware problem before this machine was ever intoduced to the public!

I purchased a Samsung TV and a DVD in June 2008. The DVD model I purchased is not compatible with the TV model I purchased. I have been told numerous things by Samsung support including that a firmware upgrade is necessary to correct the incompatibility. Samsung sent a repairman to my home to verify the problem. His resolution (to switch HDMI cables) did not resolve the issue. I sent the unit into the Samsung repair facility on 8/26 for a repair that I was told would be turned around in 5 days from receipt. I have not received the unit back and cannot get an answer from Samsung support or ECR on where the unit is or the status of the repair. My initial call for support to Samsung was on 7/21/2008. I have been without a DVD player since that time.

Numberous promises to escalate my issue to case management and to call me back have gone without action.

I have not been able to view DVDs for nearly three months now and I'm getting no resolution from Samsung.

I have been denied the use of the player and the player hardly plays any blue ray movies.