On March 1st, I bought a Samsung Tablet. After 2 weeks, it began to freeze up, and I was not able to download from the Android Market. I complained to T-mobile, because I had purchased it at their store. Finally the store gave me a new one. It was defective out of the box. They could not troubleshoot by phone, so they told me to call Samsung. They tried tests that did not work.
They had me send it to them for repair. I sent it on 4/1/30. I received it after repair on 4/20. It froze, and I could not download. I sent it again on 4/22. I received it the 1st part of May. It was not properly fixed. They said send it to them again, and they would replace it. They did, but it would not work. I sent it out after a few days. I got it back yesterday evening and it froze today. They transferred me to executive customer relations. They were my third transfer today.
They said that I had complained in February, which was a lie. I only purchased my 1st one on March 1, 2011. Then he said he had read it wrong. I have had 3 of these since March 1, 2011. Most of the time it has been in the repair department in Plano Texas. I want my money back because, it keeps coming back unfixed. In the meantime, I have been charged and billed for a data plan which I asked T-mobile to cancel on 4/1/2011. They would not until 4/30/2011. They keep billing me for the tablet that has been away from me. They said, "I did not have but 1 tablet." I have letters, receipts, and emails between both companies and myself. It proves that I have 3 different IEMI numbers.
I am stressed, sick, and on chemo. This is an added stress. They have charged me for this service, and everyone that I asked to get out of that contract, said that I never asked, when I had asked at least 5 times. I was told not to worry, and that it was already cancelled
