Complain about a product or service

RCA

Ken of Manchester, NH November 21, 2009

TV goes black after about 10 seconds,Television is 10 1/2 months old, contacted RCA a couple of times and was told to send 99.95 to them and in a couple of weeks someone would contact me for repair, because of all the complaints on the internet and consumers sending money and still no television, I did not send any money.I contacted WALMART to see if they could help, but instead gave me the excuse that I should have purchased the extended warranty, In my opinion all I got from Walmart was the brush-off.

JAMES of pflugerville, TX November 19, 2009

After doing everthing the RCA support tech told me to do they said I would get a call and someone would come fix my TV. It been almost a month now and I have called them back 4 times. Been on hold for at least 40 min each time and all they can tell me is someone should call and there is nothing else they can do for me. This is unacceptable. I just want my TV fixed and they have no clue when someone if ever is going to call me and get this done.

s of wilmington, DE November 18, 2009

On October 14th 2009 a technician came to fix my projection RCA tv. He said that I needed a new remote control and someone would put it in my mail box within 3 days. Three weeks later, he came because of numerous calls. He never told me that the old remote would mess up the tv again. He brought the new remote, but never fixed the tv. I paid 275.40 and still can not use that tv. It is November 18th. When you call, a man who answers says he will be out, we wait and wait, then get another excuse. They are RCA certified, I think RCA needs to take it away from them. They never answer BBB complaints and have several. I wish I checked them out before I called them! I thought if RCA certifies them, they should be reliable.

Rick of ten mile, TN November 18, 2009

I paid 700 for a 32' rca lcd flat screen that lasted a year and a half , the power light comes on but i get no picture or sound , and sense there are only three basic parts to it , im sure it will be expensive to fix if even possible.

Davis of Wesson,, MS November 13, 2009

R C A Service Company, 4120 Southwest Highway, Hometown, IL 60456. Suggestion: Get your State's attorneys general to prosecuting actions on your behalf, and to help other consumers. Also get the BBB involved in your case. A complaint can also be filed with FTC Bureau of Consumer Protection: The Form is 3084-0047. All of the above listed have web sites though the internet searches for a complaint: To be filed

Please see the below link and my compliant is very similar to any one of the 45 pages of complaints described against RCA. I bought my RCA LA42FHDD37 on 06-18-09 from Wal-Mart and can not get the Warrant/service from RCA, and I am now at wits end to get the 1 year Warrant/ guarantee worked. I also have the 2 year product care plan from Wal-mart. The Link was to Consumer Complaint. HELP! Good Luck to all!

Betty of Cuthbert, GA November 13, 2009

I purchased my second 52" RCA projection tv, (the first one lasted 7 years)from walmart (albany) in 2005 with the 2 year ext. warr., but one month to the day that the warr. expired, the tv blacked out, it only made 3 hissing sounds when you turn it on, I took it to petes tv for repair, paid 300 and some change for repairs , tv lasted 6 months and blacked out again.I am done with RCA.

MARY of BURLINGTON, WI November 12, 2009

Walmart accepted a return for my 40" RCA HDTV. The 1st TB went to a "black screen" 3 1/2 months after purchase. I had the replacement TV for 9 days and it began to sizzle and smoke! Its bad enough to sell a defective product but this is dangerous!

jim of league city, TX November 12, 2009

Purchased new RCA L32HD31 TV set Dec.23,2008. Set quit working Aug. 18, 2009. Contacted RCA numerous times trying to get warranty service. What a joke. To date (Nov. 12, 2009) RCA cannot or will not find a place for me to take my TV for repairs. Has anyone started a class action suit?

Virginia of Phil Campbell, AL November 4, 2009

My son bought this RCA HDTV model # HD50LPW62AYX7 in 2007. As soon as the one year warrenty ran out the Lamp went out and he had to spend over 180 dollars to replace it from RCA and wait till it came in the mail to use the TV. 3 months later the TV went black again thought it was the lamp again so he wanted it looked at by a TV repair place to see why the lamp keeps going out.RCA wouldn't replace the lamp found out they only give a 90 day warrenty on the bulb. Which by the time it took to get it and use it briefly ,time was up. My son is in the national guard and got sent back to Iraq on orders so it took me a while to find a place to take it and have it diagnosed and find someone to get it there for me since it was an hour away from my home and couldn't fit in my car.It has been at the TV shop since 4/09 and they finally said it was the optical engine one of the main parts that works the TV. Cost is 1500 dollars just for the part not counting service cost. That is as much as what the TV cost.

I called the RCA #'s and was on hold for a long time and disconnected several times before I could speak with someone just to get given another number to call and the same thing happened with it until I finally got a person which gave me a case # but they refused to help with the replacement of the defective part. Don't know why they even bothered to give a case # if they aren't going to do anything about the TV. The TV isn't even 3 yrs old yet. Only got 15 months of use out of this TV. Rip off! Lemon!! You would think that a big name company with this many complaints about their HDTV's would do a recall and replace the defective parts or refund. My son is on his way home now from Iraq just to find no TV. I had a RCA I bought in 1980 and it worked for 20 years with no problems until the picture tube went out. I feel bad that I told my son that RCA was a good brand for him to get. We will never buy an RCA product again, ever!

mary of Burlington, WI November 3, 2009

Purchased a RCA 40" hdtv in July. TV was inoperable by Nov. 1st. Customer service claims 10-14days to set up service repair and then???? I asked to speak to someone with more authority, troubleshooter "Marty" told me he was the end of the line! It is unacceptable to incur these problems with a set that is only 3 1/2 months old. Additionally, it is unacceptable to wait so long for servicing!

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