Complain about a product or service

Plasma House

Stephen of Los Angeles CA (07/10/08)
2 weeks ago i placed an order for a tv from plasma house.com on line. i get an e-mail saying the order cant be processed without a phone call they will be calling me after about a week they finally call all the call was for was have a salesman try and sell me a warranty and other sevices i didnt need so after all of that he says ok we will process your order but it will take 7 days to process and up to 21 days for delivery by the way they their warehouse is in new jersey and the delivery is in new york not a long distance but i guess because i would not pay for fast shipping it takes that long.so i wait then comes an e-mail there is a problem we cant ship your order please contact us after 2 days of phone calls to a full mailbox and no response from many e-mails i would like to cancell my order but i cant get in touch with plasma house at all. any help would be great

now i have to find a tv from another place and start all over. plasma house wasted my time i have alresdy notified the credit card company i used to ignor any billing from plasma house.com as i have cancelled the order

Jeffrey of Oxford PA (02/24/06)
I found this website through the consumers report page for " Plasma House." They seem to have good reviews. I ordered a Sony 50 inch HDTV with 3-5 day delivery, for an extra 50 dollars. That was on 2/17/06.

I have attempted to contact them and can not get anyone to talk to me.They don't answer emails and when you get through to customer service they never get back to the call. Hold times are in excess of 1 hour. In more than one case they simply hung up on me after a while.

They have taken the $2250.00 out of my account, when the deal was I was suppose to be charged upon delivery. I was given a tracking number with shipping. They have no record of my order. Could you please let me know what I should do at this point, I feel very worried that my money is going to be stolen. I simply want my money back I have no faith that my set will ever be delivered. I cant find one authentic review that ends in the delivery of the item. 

Ipek Hattat of Istanbul (02/08/05)
I live in Turkey and I ordered plasma T.V from Plasma House. My colleagues was going to U.S and they would be staying for 3 days.I've sent 2445,97 USD to Plasma House with bank transfer on 12/14/2004 and they told me they need extra 75 USD for 2 day air-shipping and they charged it from my credit card. But as they promised they didn't send my order immediately and my colleagues left U.S. So, I told them to cancel my order and send my money back. But they didn't.

They write me this message: Eric

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