P.C. Richard & Son

Everybody knows extended warranties are a scam. Here's more proof:

Our landlord installed a small Hotpoint stove when we moved in ($350). Worked okay for 3 years we've been here, then the other day the oven decided to go full blast on the broiler and not turn off, a pretty dangerous situation. Luckily, I know enough to turn off the gas and unplug it.

My landlady had purchased the extended warranty ($100), so we thought, great, and called the next day for service. The earliest appointment was next Thursday.

They only give you a four hour window (before noon, after noon), and call you in the morning to tell you which you get, so you effectively have to stay home the whole day from work. I'm lucky and can work from home. On Thursday, they called the landlady and said that the repair person was sick and would not come by and one would come by the following Tuesday. This was unacceptable, so I called them back and they said the original repair had been set with the GE repair, and they would expedite it by using their own. The repair guy would be by the next day (Friday).

Friday, the repair guy comes by, spend five minutes and says he needs parts. So, these guys don't actually come to fix anything, rather they are just there to assess the problem. I'm told it will take 5-to-7 days for the part. Again, this is unsatisfactory. I called and am told that they will 'expedite' it.

Week 1 summary: 1 missed repair, 1 unprepared repair person, 2 very nice customer service reps.

5 days later (next Friday), I got a call and am told that the part is in, and that the soonest they can set a repair is for Tuesday, again, no specified time.

Week 2 summary: 1 part arrives, 0 fixed stoves, 0 repair persons.

Tuesday rolls around, no call. I finally called the repair center and am told that no repair is scheduled. I say that's not possible. I spoke to someone on Friday, scheduled and took the day off. After some time on hold, the representative came back and told me that what had happened was that the 'part' was actually 'parts' and they weren't all in and that the repair person had cancelled the appointment in the AM, not having the correct parts, but had failed to notify me. I'm told they don't know when the part will be in.

(By the way, my landlady is being very helpful, has offered to let me come down and use her stove, got me an electric tea kettle, and her super-duper electric roaster oven/griddle combo she's never used).

I have a business call and when it's done. I told her the situation and she called them back and they finally say the part will be here Tuesday.

5 Very nice reps.

Factor in the cost of eating out for 3 weeks and it's clear that you should never spend one cent on PC Richards extended warranty. Put the money toward a better stove up front, or pocket it, and put it on a new one 3 years down the line.

I would like to point out that everybody was very nice and judging by the accents, I'm guessing very local. I can't say enough about how everybody seemed to want to help me, there just doesn't seem to be any process in place for accomplishing it.

I bought a laptop for my kids. The salesman told me to buy the extended warranty so I purchased it for $199 for 3 years. He told me it covers everything from spills to dropping it, any damage. Well, 4 months later my daughter cracked the screen. I went to the Paramus New Jersey store and was told it does not cover that damage. I would have to pay to repair it. I spoke to the manager and he refunded my money for the extended warranty. Why would he do this after 4 months? It's because he knows the sales people are told to push these warranties so they and the store can make extra money. I will never buy another thing from that store. By the way, the manager's name was Brian and the salesman's name was Mo. Please be aware when dealing with these people. They will do anything to rip off their customers.

Your ad in the Daily News advertises a 42" Sharp LCD TV for $258.97. I went to my local store today and they said it is a misprint by the Daily News. How can that be if it's advertised in 3 different newspapers that I have seen? Unless this is a bait & switch tactic (which I firmly believe it is). You should take responsibility for your mistake (not blame the daily news) and honor that price. I never really liked your store but I really don't like it now. You should also put a clause in the fine print of your advertisement stating that you will not honor your own misprinted prices! Your ignorant customer service person said that a memo went out stating this price was printed in error... who did this memo go to exactly and that doesn't do me any good because I did not get the memo. It's a pretty lame excuse for a bait & switch scheme! What kind of business do you run? You're prices are typically inflated to begin with! If you had any common sense and any customer service experience, you would have honored that price for anyone who came to purchase it. Obviously your management team lacks both.

I bought my Fisher Paykel washing machine from them a few years ago. I bought the extended repair agreement from them thinking I would get good service. Wrong! Numerous times, this machine has needed repair and not once have they ever come and been able to fix it. They always come and tell me they have to order a part and then when it comes in, call me to schedule another service call. On the average, I am two weeks without a washing machine! And every time the service man blames me and tells me I am overloading the machine. **! Things wear out. PC Richards service sucks.

I purchased all four kitchen appliances in a bundle purchase in 2008. I refused extended warranty at that time. They recently began calling me every day on my cell phone (I did not give them the number). My experience in 2008 with delivery and installation was so bad that I had already decided that I would never make another purchase from PCR. I just want them to stop calling.

I purchased a 60-inch plasma LG TV in April 2010 for $1,600. The TV started acting up after 5 months by shutting off by itself, unable to control volume. Now 2 months later, the TV doesn't turn on and if it turns on, it does not have picture. I purchased extended warranty for 2 years for $129 and I was told by the PC Richards & Son salesperson that if something happens to the TV, I can select a brand new TV for the price I purchased the original one and they will deliver the new TV and replace the old one. I even purchased HDMI cable for $150 because the sales person said that would work way better with this TV.

So after spending $1,800, I am getting a service that is not acceptable. I made an appointment with the service people and they advised me completely different. They came out with attitude to begin with, they said I will not get a new TV and they will need to take the TV to get it repaired for 2 weeks. So I need to stare at a big empty wall for 2 weeks.

PC Richards & Son uses false sales technique to get their products sold. I was not aware that if anything happens to the TV, they will need to get it sent out to repair which will take weeks. Also, this TV is still under manufacturer's warranty being under 12 months so they should be able to ship it back to the manufacturer. I am extremely unhappy with the service I received from PC Richards & Son, especially that I heard their service was exceptional before. Well, I will definitely take my business to other stores where I get the service I deserve. I will also make sure I tell everyone I know not to ever purchase anything from PC Richards & Son as this has been a horrible experience.

I have been a faithful PC Richards customer for over 15 years. I have done my homework before entering the store to make sure I know the product I want and what a fair price would be. Over the years I have purchased a Sony Vega TV which after 14 years (sadly) is still going strong. I want to get a flat screen but won't throw away a perfectly good TV even if it is a behemoth. I purchased a KitchenAid washer 12 years ago that worked excellent. I put it to the curb so that I could replace it with a pair of LG Trom steamwash and dryer which have been working flawlessly for 4 years so far. Hubby installed the machines and moved them to a new location in the house and they are still awesome units. I also purchased a Frigidaire Professional Series fridge and freezer for a total of 37 cu ft and the stainless steel vented surround 4 years ago.

The only possible complaint I have is a whirring-type sound which I believe is due to an uneven floor. Otherwise, I have no complaints. I have never paid full retail on any of the above. PC Richards has matched online ads for me. I have shopped smart and not let the salespeople ** me. Be smart and you get a good deal. Tonight I might buy an Asus transformer and keyboard from the Patchogue store. I will not pay full retail. I will get a discount on either the tablet or keyboard - because I can.

I bought a laptop from the store, which is still under the store and company warranty, less than a year ago. I was using the laptop when the screen suddenly went black. I took the laptop to the store for repairs, and was told it cannot be repaired, because the damage was due to impact. I explained that the laptop had no impact, but the store manager would not hear it. Instead, the store manager proceeded to refund the store warranty that I purchased when I bought the laptop today, 12/31/2011, to my store credit card, when I returned the laptop for repairs.

He now told me it will cost me about $300 to repair my laptop. This practice is unfair and fraudulent. I think that a fair outcome would be for the company to honor their warranty, and fix my laptop, or replace it. Claiming that the screen being black is a result of impact, is a way of conning people out of their warranty. How could the store manager have known the cause of the damage to be as a result of impact, without sending the laptop for repair and diagnosis?

I bought a display model Bosch gas dryer from PC Richard & Son, with an additional 4 years warranty. The dryer broke after being in use for two months. I had a technician from Bosch, and from PC Richard come and examine the dryer. They said it is not reparable. I contacted PC Richard, and asked for either a full refund, or exchange. The store offered me a partial refund, only for $350 (I paid a total of $801). PC Richard would allow me only to re-select a dryer at their store. I have been on the phone with PC Richard central office (631-843-4300), for six business days (from December 19 through December 29, 2011). They have the worst customer service ever. If I accepted their partial refund, I would lose $451. They do not want to exchange the gas dryer either. Never buy anything at PC Richard & Son. Their extended warranty is worth nothing.

I had purchased a Maytag Washer and Dryer at an excellent price from the College Point Store in Queens NY. Within 8 months, the washer had a major breakdown. While this work was covered under the warranty, the repair company had indicated that this type of problem would return and I should be given a new washing machine. From the time I put in the initial claim, 4 weeks had elapsed. PC Richard salesperson Chris ** said that maybe it was my fault! Maybe we put too much of a load on this washer? First, that wasn't any of his business, next this a high capacity front loader, and we are family of 3. Well, he told me the unit wasn't made and was a closeout and he would get me a machine similar to what I paid. I said no. As per the request, a machine that had the same specifications from the earlier order. Well, he sends me a smaller, poor quality machine.

Thanks goodness. Working with a manager at the store did we come to agreement. Its seems there is a replacment unit, exact in ever way, except the drum size is like one hundred of a cubic inch larger. I did have to pay an additional fee which while unhappy that PC Richards wouldnt accomadate me on that portion. It's no wonder that these big chains are going chapter 11.

I purchased 3 items as Christmas presents. The first was an e-reader they claimed could surf the web, stream movies, listen to music, etc. Come to find out, this e-reader had none of that capability. It did not support the flash player needed to do any of this. I returned that item in the store. I also purchased Asus 10-inch notebooks online. I received them and put away to wrap at a later date. A week later this identical product was on sale at Toys R Us for $50 less. I inquired about price match. They pride themselves on price matching. In the end they would not price match, saying there was a difference and the PCs. No difference at all. I purchased at Toys R Us, everything except the serial numbers were identical. So I take the PCs out of the box, they were shipped in to return to local store. I noticed one had been opened. The store refused to take it back. I paid to ship it back to PC Richards but was told that I had opened it and it may be returned.

The customer service rep refused to believe I received the item like this because "they don't ship open items." But they had! I then called about the refund. They finally processed it but absolutely refused to refund any portion of the shipping and handling. I will never shop online or in the store again. Their customer service reps stick to a scripted response it seems and refuse to answer questions. What a lousy experience. Not only that, but I found out when returning the tablet that it was over a year old. I paid the return shipping as well as initial shipping charges. Company refunded the cost of the merchandise but made it clear that they believed I had used the merchandise and that they may charge me again. I couldn't believe it! Horrendous, miserable company.

Do not purchase from PC Richards! They are having a serious cash flow problem! Employees are quitting in mass numbers! They cannot service their customers! Suggest you buy from Lowes, Sears, or Home Depot. By the way, Sears does all the servicing for Home Depot and Lowes! Sears renamed their service department and their trucks to say "A & E Appliance Service".

I have been buying my appliances from P.C. Richards for about 30 years. I have to say this is my last purchase from them. I have a stack washer dryer that I purchased in 2008 and I purchased the extended service with it. I first called on October 24 and was told they would not be able to get here until the following week, but they had an outside company for their overflow called Harp Home Svc. and they could get here on October 27th. Having four kids, a husband, a mother in law and myself, I went with Harp. Needless to say Harp never showed up on the 27th (I took the day off from work). They showed up on the 28th and told my husband it was the drain pump and the part would be in 2-3 business days. I called on the third business day and was told that part actually takes 5 to 10 business days. I called back on November 7 and was told that part is on backorder, never did they call me to inform me of this.

My husband called P.C. Richards on Nov 8th to file a complaint. P.C. Richards sent out a technician to replace the drain pump. After the drain pump was replaced, I was told it wasn't the drain pumpit's the motor. So they had to order the motor the technician came on Thursday, November 17th to replace the motor. After the motor was replaced once again, I was told it's not the motor and it's the transmission. I called today November 18th and the part is in, but now I'm being told they cannot get someone here until Friday, November 25.

I don't think I would ever purchase another appliance from P.C. Richards. When I called today and spoke to someone, I asked for a phone number for corporate and was told they do not have a phone number. Never in my life have I experienced anything like this. The service center I called is 1-800-696-2000. The supervisor would not get on the phone with me. I was told her name is Erica ** and I was told the service manager's name is Reshaun. As I explained to the person at the service center, you can understand my frustration. Not only am I into the laundry mat for a couple hundred dollars, I am having a house full of weekend company for thanksgiving. So when I am asked why don't I have clean towels, I will tell my story. Hopefully, I will receive a response. Thank you.

I bought a warranty from PC Richard for my computer for 5 years from 2005 to 2010. When the contract was over, I bought another one for 5 more years, 2010 to 2015. My computer crashed, I took it to the store like I used to do for repair. The manager told me it's not possible because the employee who had sold me the warranty had made a mistake, I can only have a refund.

I bought a Whirlpool Refrigerator, Model #GX5FHDXVQ on July 8, 2010 from the Milford Store #81, 1574 Boston Post Road, Milford, CT 06460, (203) 701-0450. My new refrigerator begin to have ice and water all over my kitchen floor. I called for repair three times. First time was on June 8th, 2011. When I called prior to June 9th to request an appointment for service, the Manager of Repair stated that I was interrupting him because he had other people with air conditioning problems. The repairmen came out and resulted in my refrigerator not being fixed and the repairmen scratching up my new kitchen floor as well.

The second time the repairmen came out was on August 18, 2011 for the same problem. Again the repairmen said the refrigerator was fixed but it till had the same problem, water and ice on my floor. I called repair service a third time spoke to Andre, who refused to give me his last name. He told me that I had the refrigerator for a year and what did I expect and he stated that I did not let them know about the floor the first trip out and therefore, they would not send anyone out to check the floor, because how do they know their service rep did it.

A service rep was sent out for the refrigerator on October 17th and the repairmen stated that he is certain he has fixed the problem. The refrigerator needed a retrofit hose and the last repairmen put that in but did not enlarge the hole to allow the water and ice to drain. The problem was not fixed. I called the sales person, George, on 10/5/11 and he said he would call me back. He did not call me back. I called for repair again on 10/23/2011. No one has called me back to set up another appointment to fix my refrigerator.

I called various times to combine two accounts together. All customer service agents confirmed that it would be done, but it wasn't. Supervisors at Baychester Plaza opened the second account and advised me that the two could be combined. I have incurred late fees as a result of the confusion between both accounts. This is still not resolved and PC Richards has not helped in resolving the late fees or the combination of both accounts.

In Feb 28,2011, I purchased the Duet Steam Washer and Dryer highly recommended by the P.C. salesman this Sept of 2011. The baren broke and they told me it would be two weeks for the service repair guys to come. They called two days prior to schedule an appointment and said one of the service guys was sick. We had to reschedule for the following week.

Three weeks later now, the service guys come and replaced the baren. I did my first load of wash and all this water was gushing out from underneath the washer. I again called P.C. Richard & Son to tell them what happened and I am quite annoyed as they tell me all they can do is send out the service guy again, but it will be another week. The day the repair guy is due to come he calls and said, "I am a different service tech and I called the two techs that were at your house last and asked them what repairs did they do?" The homeowner is now complaining of water coming out from the machine. The two techs tell the new tech, "oh yeah, we think another part was broken" or they somehow broke it, but they should have but didn't order a new part, or tell me for that matter. Now he has to order another part.

It is now Oct 13th and I have called P.C. Richard to complain and they are in no way trying to accommodate me in any way. I have to take loads of laundry out to get washed (mind you I have two teenaged sons) at the laundry. Matt and I have told this to P.C. Richard and the supervisor of the service dept told me she would give me, at no cost for my hassle, a extended warranty on the washer. I call today, the 13th of Oct, and want to know when my part will be in. They put me on hold for 20 mins and said it's in and will come on the 18th to install. I asked about my extended warranty and they said the supervisor would never offer that and basically called me the liar, and oh well, we don't do that sorry and someone will be there on the 18th.

I will never ever purchase another appliance from them again and I feel I should be compensated by P.C. Richard & Son. In June I purchased a $6,000.00 Wolf range from them. You would think that they would be more then willing to help me out and what they should have done from the very beginning is replace my washer. I am beyond disgusted and I do not want P.C. Richard & Son to get away with this and I doubt I will be the last! Please help?

I have many problems with the bulb burning out. The third bulb that blew out is model no. PT44LCX65. I am not very happy when I paid $1500 for a television. I work two jobs and work very hard for my money. How many more bulbs do I have to purchase?

I purchased a French door fridge for $3,000. When it was delivered, they said that the water will work in a while and make ice, then, they left. The fridge never made ice and the water never came out. Then, the food started to freeze along with the milk and other dairy products. The main computer was dead. They sent a repairman over and they fixed the ice maker and water. But the computer continued to not work and our food kept on freezing in the fridge.

We complained to the company and they sent us another fridge. When it arrived, it was damaged on the outside. I didn't pay $3,000 for a damaged fridge! A few days later, they sent us a third fridge and in three months, it started to break down. I have video proof of what is going on with the fridge. When I called the store to have service done to it, a guy came in and said "You have too much food in your fridge that is why it is dripping and condensation is forming." Are you kidding me? How dumb do they think I am?

Then, I rescheduled another service by the manager from the Norwalk, CT store. They never showed up. I went to the store again and they scheduled another appointment for 4 Oct 11 between 7-9 AM but they never showed up. I called up the main store and complained so they sent someone over around 11:20 AM. He said that there is a piece of ice cube in the compartment causing the noise. He took it out and left. In a matter of five minutes (not even), the fridge is still making the same sound. I am sick and tired of this. Either I get my money back or I am going to court and make it seen on national TV. I am warning the people out there not to do business with P.C. Richards.

My washing machine broke like 2 months ago. The technician said the wires were destroyed and that voided the warranty. That statement is not true. I have pictures of it to prove it. This thing has been going on too long and they just can't fix it. I called the store manager and he can't help me. I called the service department. They did not call back.

They delivered a damaged refrigerator so had to reschedule for the next day. When they came the next day they did not ring my buzzer but rather called the superintendent and said they didn't know where they were supposed to deliver. They had my cell phone number as well as the management company's phone number but didn't bother to call either one. The biggest problem is that they didn't just ring the buzzer.

I purchased a Whirlpool Washing Machine on 8/8/11 and had it delivered on 8/9/11. I purchased it from this store because I could have it the next day and my washing machine was broken and I needed one right away (I have 6 people in my house to do laundry for). After completing one load of laundry and trying to run another, the washing machine would not work (the water would not come out of the machine). My husband called to have someone come look at it and was told that it would take 1 week for someone to come here to look at it! Someone came the following Tuesday to check the machine and said that it needed a part, and when I asked how long it would take to get it, they said about a week! This was unacceptable to me as I had a brand new washing machine in my house for 8 days that did not work and I was going to have to wait another 7.

I called the 800 customer service number on Wednesday the 17th to complain about this and spoke to Barbara who said she would look into it and get back to me in about an hour. I waited about 3 hours and called her back and she was not at her desk but another person said they spoke to her and she would call me back in 2 - 3 minutes. I waited another hour and did not hear from her. I then called the store that I purchased it from and the phone number said it was not in service, so I had to drive there (finding out later that they have been having problems with their phones for a couple of days). I spoke to a very nice gentleman named John who said he understood my frustration and would try to get it resolved. I told him that I did not want a fixed brand new washer and wanted a new one by today or tomorrow. He said he needed to speak to the manager.

He came back and said that they would replace it, but it would be a couple more days before I would get it because they needed to do a return authorization. I then asked to speak to the manager because I was not waiting a couple of more days...He said he needed me to go home and get the serial number off of the washer before he could go ahead with the paperwork and that I was wasting time sitting there arguing with him about this. I had already given Barbara (customer service) the serial number off of the machine when I spoke with her that morning and my husband also gave it to the service person he spoke with when calling to report the problem (I live about 25 minutes away from the store and did not want to drive home to get it when it was given to 2 persons already). The manager finally called customer service to speak to Barbara to see if she had it and she did. After about 25 minutes in the store and refusing to wait a couple more days, the manager said I could have one delivered tomorrow. It was delivered about an hour ago and so far so good!

I can not believe that it would take 1 week to place a service call on a brand new product that you sold, one day after purchasing it! (I also purchased the 5-year protective plan from you and also financed it through you). Even if they were busy with other calls, you need to prioritize your service calls. This is 100% unacceptable to me and results in my total dissatisfaction with your company. If I had not gone into the store and argued with them, I would have had to wait another week to be able to use my brand new washer! I hope that this is not acceptable to you either.

I purchased a floor model Maytag Washing Machine in February. They picked up my old machine and delivered the "new" machine; it was making grinding noise from day one. I called and was told that they would have a serviceman there in two weeks, that they were very backed up. I didn't get the serviceman and the store never contacted me regarding the issue. The machine continued making the noise but it was working.

I called again regarding the issue; the serviceman came to fix it and now I can't use the machine at all. First of all, when he came to the house and looked at the machine, he said there was a part missing; it was never installed. There is a manufacturer defect. So he ordered the part and when he came to fix the machine, after two hours he was unsuccessful. He said the machine is now unusable. The serviceman asked that I do not use the machine until I get the new one because it might leak. I also purchased the extended warranty with this machine. I was told when I purchased the warranty that if the machine breaks and they can't fix it, they have to replace it; if they don't have the model, they have to give you the value of the machine.

I bought a $2000 Samsung "stainless steel" refrigerator and within 6 weeks, water began staining the surface of the refrigerator. Neither PC Richards nor Samsung was helpful. They said it was cosmetic. Well, I have three other stainless appliances and none of them stain from water! I can not be the first person to notice this. My recommendation: stay away from PC Richards. They are not honest about the products and stay away from Samsung because they DO NOT STAND BEHIND THEIR PRODUCTS.

We bought an air conditioning unit at PC Richards on 86th Street, Upper East Side that was $1250 with a 1 year warranty. Less than 1 year later, the coolant/cold air stopped working, but the fan and power worked fine. PCR instructed us to contact Buckley's Repair in Brooklyn, New York. Buckley's picked the unit up on a Monday and the guy who did the initial inspection told us that the problem was a leak in the coolant/Freon, and said that we should have it back by Friday of that week. This was not awesome during the heat swell we had, but seemed reasonable.

However, after multiple phone calls to get a status of the return of our unit and speaking to 1 of 3 women over and over, explaining what the exact problem was, it seemed like an eternity to try to get it back. For your information, the supervisor of these women was particularly loud and yelled at me when I was mad at their lack of delivery times (10-5 on the 2nd Friday), or changing a morning (9-12) confirmed on Tuesday to a 11-3pm on Wednesday morning. Forget about all the other calls. There are too many to go into. When I asked why she was yelling at me, she said she had to defend her girls and that she had to deal with customers swearing at her all the time.

I explained that I did not swear at her and had a right to be angry at false promises and lack of respect for me and my job. She explained that the computer tells her when there is a delivery to be made and she doesn't know until the day, failing to realize that someone in her company must have written the programs that tell the computers, and thus tell her what to do; and maybe she should tell her boss there is a problem since all her girls get yelled and sworn at, all the time. So after all that anguish, we finally get our AC back. Nothing was done to it -- same exact problem. I am so glad I called Buckley's.

They installed an airconditioner in my house which causes my window and wall to now shake. When they sent a service guy he said it was an install problem. After their service reps left I immediately called the store and demanded that someone comes back to figure out what is going on. Their reply was we can not have someone their until Monday at the earliest. Also the service guy left the gray foam around the AC hanging on the outside of my house. Also the AC was damaged that they installed.

On October 2010, we bought all our appliances, including the refrigerator in question, GE Profile EISS360DRSS. We were told at the time of purchase that the appliances were all new and had a few dents, cosmetic problems. Okay, we said we can live with that. We purchased the appliances.

Many months went by, and our 7 unit home was completed. We kept the appliances safe in heated garage. When installed, the ice maker did not work as the hose was leaking. Other problems arose after we called GE, including the hinge was broken, door suction was striped. We then were told from the GE Company that the unit was 5 years, used food was found in both the freezer and bin. GE was very apologetic and said this was not fair and illegal to sell a used refrigerator. They are behind us 100%. The unit was built in 2005 and they don't sell this anymore. We also found the GE profile stove was also used and they said it was brand new. PC Richards carefully wrap their appliances with new packing material so the customer thinks the unit is new. I feel we were taken advantage of. That the company committed fraud.

I am a frequent customer of this particular P.C. Richard. I asked the manager Glenn for a simple cassette stereo. He sold me a complicated model way over my head. I unfortunately trusted him. I purchased it November 2010 and never opened it until April 2011 when my neighbor made time to put it together. I did throw out the box. I called the manager Glenn and he said, "I cannot take it back because of the length of time." I had confidence in Glenn. I paid $450.00. After purchasing air conditioners, computers, cameras and dishwasher, I feel that he should have made an exception. I now have a stereo that is too complicated for me to operate. I am very upset and will never again purchase anything from that branch.

On 27 December 2010, I bought a 46" Sonny flat TV at PC Richard & Son Store (E 86th Street), invoice no. **. The salesman assured me that with the purchase of above $1,000, TVs delivery, professional installation, including placing it on the stand bracket would be free of charge as the store has contract with a special service company. I reviewed a very detailed invoice carefully, which very clearly stated what is included in the price and what is excluded. The invoice, inter alia, included into the price place flat panel TV on structurally stable flat surface, while excluding mounting the TV on the wall, but not placing the TV on the stand bracket. It was one of the main reasons why I bought the TV at this and not other store because I wanted to avoid wasting my time looking for a specialized company to perform a professional installation.

Before the end of 2010, the TV set was delivered, but without the screws, therefore I visited the above store and obtained 4 tiny screws. When I asked the manager what else I would need for placing the flat TV on the stand he told me that they do not do this type of installation anymore and referred me to Peter, a salesman in the store for further assistance. Since then, I and my husband went to the store several times speaking to Peter, and in his absence, to several other sale persons, but we received nothing but evasive responses such as somebody would contact somebody. Last time on 15 January, Peter asked again for our telephone number with a view to calling that somebody on Monday, 17 January, and to call us back. However, we did not receive a call from anybody. In despair, I contacted the company help service via e-mail, which informed me that bolting, mounting of the TV on the stand was not included in the price.

I believe that the denial of the contractual service by the store is not acceptable as the invoice speaks only once about mounting, in connection of wall mounting as a service to be performed for a fee, which I did not request. The invoice does not say how the quoted services will be performed and therefore an interpretation of the invoice after the purchase depriving a customer of the expected service is clearly against the contract incorporated in the invoice and against so much proclaimed company's slogan: PC Richard is reliable.

Full 3 weeks following the purchase, the TV sits shakily on the stand shelf in my apartment. Each moment it can be knocked off as it is not fixed on the firm platform. All the time I am looking whether the TV is still on the shelf rather than watching TV programs. And this is the situation when I pay for each day a quite costly cable service.

I have purchased many items at PC Richard stores for hundreds of dollars to my satisfaction. However, how store no. 57 treats its customers is below any decent standard and help service sides with the store by simply contacting the store to confirm its service rejection. I found myself in a vicious circle from which I do not see a way out. Apparently, the store wants me to go to one of those few TV installation companies in New York that charge for the service I need $250. I only want to believe that they are not the same service individuals who are somehow associated with store no. 57.

This is my third GE refrigerator in 10 years from PC Richards. The second was bought in 2000, and the compressor went out one month after warranty. Then, I purchased KitchenAid that came to my house damaged. All my food was out now, waiting for a fridge. So, the only thing available now was another GE which costs another $500, but the salesperson says, "It's the top of the line." I buy a 10 year warranty.

Four years later, and the thing is broken. The technicians have been there twice. The latest is that the cooling system needs to be replaced. As above, they ordered parts. Another week and no one will replace my refrigerator until it is deemed unfixable no matter how long that takes. So far, this has cost me $1,300; $200 to buy an emergency refrigerator as cardiac medication had to be refrigerated, $300 for warranty which was an absolute waste, $600 in spoiled food, and $100 each time as I need to pay someone to wait for the repairman.

This refrigerator is in a vacation home. I have been a loyal customer of PC Richards for years and spend several thousand dollars per year. I can tell you now, this company is uncooperative. At this point, if this is not fixed, I will just go and buy another refrigerator somewhere else despite the warranty and sue them in small claims court. I have read similar horror stories from other consumers to my great dismay, and I cannot be without a refrigerator for months or deal with endless visits from incompetent technicians. This is the third lemon refrigerator form them. Absolutely amazing.

This letter is being written as a formal complaint for the manner in which PC Richard and/or General Electric conducts business. My stove needed servicing because it malfunctioned. I called on Saturday, 11/27/10, to make an appointment. The appointment was made for Thursday, 12/02/10 (between 1-5 pm). I had to take a day off from work for this scheduled appointment. Unfortunately, no one showed up. When I called to find out what happened, I was told that the appointment was scheduled for an entirely different day (Monday, 12/06/10). How is that possible when I was the one to establish the day, and the day/time and confirmation number were confirmed before I hung up the phone?

I now had to reschedule this appointment because I do have a job, and 12/06/10 was not a day I could take a day off. I don't know how it was scheduled in the first place. The next appointment was scheduled for Friday, 12/10/10 (between 8 am-12 pm). There was also a package delivered to my apartment by Fedex, in which I was not informed that it would be delivered. Usually whatever part(s) that may be needed for any of my appliances were always brought by the service person when they came. It was fortunate that I had just arrived home when Fedex arrived. Otherwise, the appointment would have had to be canceled again, pending my receipt of the package.

The service person came and installed the new part (panel on the rear of the stove) on Friday, 12/10/10. Unfortunately, my stove still did not work after the service person left. I called the next day, Saturday, 12/11/10, to reschedule another service visit. My appointment was scheduled and confirmed for Thursday, 12/16/10. Once again, no one showed up. Upon calling, again, I was once again informed that my appointment was scheduled on a different day (Wednesday, 12/22/10). Again, how is this happening? No one can make up my schedule but me. So, how are appointments being changed without my knowledge or consent? My appointment was then changed to Tuesday, 12/21/10. This has been a very disturbing situation. I was unable to have Thanksgiving dinner because the stove broke on Thanksgiving Day. But it seems as though I will be unable to have Christmas dinner as well. It has been three weeks that I've been without an operative stove (oven).

On Monday, 12/20/10, when I arrived home from work (6:50 pm), I had a voice message. It stated that the part ordered for the stove was stuck in transit in Memphis, and would not arrive in time for my scheduled appointment. So, they changed the appointment to Wednesday, 12/22/10. When I arrived home, the part was already there. If the package was being tracked, then how come it was not known that it would reach me? Obviously, the company wanted to change my appointment. If anything, a message should have been left. They should have stated that if I didn't receive the package by that evening, then the appointment would need to be rescheduled and I would need to call. I once again had to adjust my work schedule.

On Wednesday, 12/22/10 (3:30pm), the service person arrived. He cut the stove on and it came on, so he did not replace the panel. An hour after he left, the stove went out again. There is obviously something wrong with the stove. Being without an oven has had a great impact on me and my family's health and diet, since I am an advent cook and use my stove daily. It has also been an imposition that we were unable to have our holiday festivities in the manner in which we're accustomed. Because of the holiday season, I had to now wait to get another appointment, which could not be scheduled until Tuesday, 1/4/11 (8:00 am-12:00 pm). And guess what? The repairman did not show up again. I missed another day of work, and was not contacted. I called the company to find out what happened (at 11:30 am). I was informed that the serviceman did not have the apartment number so he canceled the appointment. What kind of customer service is this? That's unprofessional.

I am highly disappointed in the service of your company. I own several appliances purchased from PC Richard that are General Electric appliances. I will not be purchasing any others from there. I have recommended several people to the store, who have also made purchases. I have also completed complaint forms on line. I am also disturbed that I am unable to speak with someone about the matter and rectify it in a timely manner. With that, I need to keep rescheduling appointments. Not getting a satisfactory response is unacceptable. I also do not understand why there are no schedules for Saturdays, when people know that others have to work during the week, as well as maybe on weekends. I no longer want a repair. I feel a new stove is in order. If the part installed did not work, then the stove is inoperative. Therefore, a new stove is warranted, and it is under warranty. How many times is the same part going to be changed? How long will I continue to be unable to cook in the manner in which I'm accustomed? It is now six weeks and I still have no oven! I am disgruntled, disappointed, and dissatisfied! My gas range's model number is JGBP28WEL4WW.

I purchased a Mitsubishi WD-73732 projection TV from Carle Place P.C. Richard 3 years ago. It was for $3,500 plus a $500.00 extended warranty. I bought it to keep my ailing parents entertained in retirement. The salesman gave me a pitch about the long life of the bulb and that I should have no problems. Just a few months later, the bulb started going. The service tech of PC Richard quickly changed it, with stock light. Six or seven months later, I got the same problem. They made the same solution. Again, 3rd time, a year later, the color wheel went on TV. The techs did troubleshooting and ordered a bulb from manufacturer. It took 2 weeks but didn't solve the problem. Then, I had to wait 3 weeks for color wheel. Guess what? 2 weeks later, I have problems with picture. The service tech, who is a nice guy, came over today and will pick TV up the next day to bring to shop. When I questioned the service manager about having a partial refund, he told me that, "As long as the TV is repairable, there will be no refund." I told him that I understand the warranty. But constantly repairing a product an unusual amount of times is crossing the line. Again, like a robot, he responded the same thing as before. My question is: At what point is a product unrepairable? To what extent is a product a lemon? I intend to contact my attorney if they try to repair the TV again without giving me an option to refund or replacement product.

I was in the Manchester, CT store to purchase a new TV. I visited the store Saturday after Thanksgiving and there were very few customers in the store--that is the main reason why I went there. I was pleased to see that the prices are good but most of the items are "new old stock" last year models. The sales force, though, is not so good. They have a very pushy way about making the sale. I have had this same feedback from many of my co-workers. I suspect that the pushy sales force is the reason why the store was empty. This is New England folks, we don't do business like Long Islanders.

My refrigerator that I purchased in late 2008 has not been working about two weeks ago. Technicians were sent out on four occasions but was unable to rectify the problem. On the four occasions, I was given an appointment in the early mornings but they showed up later in the evenings causing me to lose time at work. For the past few week, the foods in the refrigerator was spoiled and had to be thrown out. I need PC Richards to replace my refrigerator as soon as possible.

I own a KitchenAid gas range that is currently under warranty with P.C. Richard. During mid September, I was getting an error message when I tried to use the self clean option. The stove top and oven were working perfectly. P.C. Richard sent a technician to fix this problem. When the technician was done examining the appliance, he stated that the oven was no longer working. Since this time, I have had five visits to my home from various repair technicians--each one ordering more parts and telling me it's a different problem. I have called various times and am told that the only thing they can do is expedite the parts. My last visit was November 16th. It's very unfortunate that I may not have a range to cook Thanksgiving dinner. I have now been unable to cook for my family since September 28th.

There is only one store to purchase appliances, TV, telephones, etc and that has been PC Richards for years.Something strange happened when on Oct. 20, 2010, I purchased a TV set in the Carle place store from salesman Bob #1079. I gave him my American express card at which time he offered me the PC Richards credit card which I refused and under his breath he muttered "give me a break" which I paid no attention to.

Next he asked for my drivers license which I questioned and he said it was a new form of security. After what seemed to be taking a very long time for the American Express to clear, he said the computer was very slow. What he was doing was opening the PC Richards credit account without my permission. Soon after I received a credit card and bill from PCR. You could say because I signed the receipt the responsibility was mine, however, since I said no to the PC card and handed over my AX card I assumed he was billing AX, not doing something dishonest! The actions of one person will cause me to think twice about PCR for future purchases. Who knows how many others are doing the same.

I purchased warranty for my dishwasher and I was told that if anything happened, just call the store and a problem will be fixed immediately or appliance will be replaced. I paid my money but when I need to get a service I did not get it. It took me four weeks to make an appointment. Only one time technician came but he could not repair dishwasher. When you call customer service, they do not return your call. When you ask them to talk to manager, they just put you on hold and never come back. I found this service very unprofessional and do not know how I can solve this problem. I was transferred from place to place but still no help.

I purchased a washing machine and a refrigerator last July at PC Richards. I thought they were a reputable company but I was wrong. My washing machine was a GE Profile and I hated it from the first load. It left water in the tub and I have to keep hitting spin, spin, spin. It is supposed to be a super capacity. What a laugh that is because I can't wash more than 4 items at a time or I'm left with about 2 inches of water.

I called them after I did the first load and I asked if I could return it and purchase a more expensive machine because this one didn't wash clothes properly. I was told once its in my house its mine. Well, we can't try machines out in the stores to see how they work. This one is the worst machine I have ever purchased. I have never had a problem with an appliance before and this was such a disastrous experience so I tell everyone I know.

Since I have to wash clothes and can't purchase new clothes each day and throw the old ones out I have to go to the laundromat. I had a repairman come and he had to replace a lot of parts. He told me to call them and tell them to take it back. I tried again. I was told that it can't be fixed. Well, everything can be fixed if you replace all the parts.

The machine still didn't work right. I am very disappointed with PC Richards and I will never, ever make any purchase there again. This isn't something I can just get over with. If I try to use my machine, and I have to wash 4 items at a time, its fine. But that isn't life. I don't have an hour for each 4 items to wash and I still have to hit spin, spin, spin. This burns me because I have to go and drag my clothes to the laundromat each week.

Since I deal with it, each time I do laundry I tell everyone! Frustrating isn't even the word, I am totally disappointed with PC Richards' service especially with how they treat a customer. I will never shop there for anything else again. I will also never buy a GE appliance again. I used to go to PC Richard for everything, but I never had a problem with an appliance. This was an eye opening experience. One I learned from and one I will tell everyone about.

The machine is supposed to be a water saver, too. I don't know how it can save water since it takes me much more water to wash clothes since I can only wash 4 items at a time. To top it all off, if I wash towels I get water all over my laundry room floor. Never can I wash towels at home and they all have to be brought to the laundromat always. I'm totally disgusted with this machine and with the service I received at PC Richards. They lost me as a consumer.

The refrigerator died. I had my refrigerator for two years and it just stopped working. I have an extended warranty and I called the service number on a Friday and they did not respond until Tuesday. In the interim, I had to throw away hundreds of dollars of good food. I sent your company a letter and it has been a month and the company has yet to respond. I am a senior citizen on a fixed income and I cannot afford to replace all of the food that I had to throw in the garbage because your company refuses to take responsibility for the refrigerator. I would appreciate a response including reimbursement for my loss. Being on a fixed income, I have to make choices between my medication and my food on a monthly basis. Your attention to this matter is of utmost importance to me. Thank you for your urgent attention to this matter.

I purchased my HP notebook computer (DV71130US) along with a 2 year warranty from the Union Square Store. I started facing multiple issues with the computer as stated in the service problem section of the service and repair orders attached. The computer was serviced the first time in May 2010 and the problems was not addressed or fixed. Due to school, the computer could not be returned to the Bay Plaza showroom to be serviced again until September 2010 and when the computer was returned the issues was even worst. I picked up the computer on September 21st 2010 and one hour later, I was back at the store because my hard drive was short 100GB, my CD-Rom was not working and all the other issues still existed.

I asked to speak to a manager or someone of higher authority regarding my computer and after several attempts via the store intercom 30-40 minutes after the Assistant Manager Ruben arrived to the office. He was very unresponsive, he did not want to hear any of my complaints, or give me any options. He simply stated that when a factory restore has been done on the system, 100GB is automatically deleted (I have certifications in technology and this statement is untrue), and my computer has to go out back to the service center because there is nothing he can do. That would be understandable if he took a little time to justify what is the problem with my computer. He did not access any paperwork or ask questions. He spoke to me like I am illiterate and embarrassed me in the presence of employees and other customers.

On September 22nd 2010, I called the Bay Plaza showroom and asked to speak to Richard Jones, the General Manager to see if he could help me out and once again he too was unresponsive. He interrupted every sentence of mine. He basically stated he cannot do anything about my issue but I should just take the computer back to the store again to be sent out for repair. I eventually called the Union Square store and explained my issues and the store manager was extremely patient and answered every question I had. He advised me exactly what to do to ensure I am satisfied to the best of his ability. I was given information to contact Dave. Dave advised me to send the computer back to service, however this time it will go directly to him. I took the computer back to the Bay Plaza showroom and the Assistant Manager Mervyn listened to every issue I had and even spoke to Dave directly. Delores (xxxx) apologized for my inconvenience and took the computer in for repair for the 3rd time.

Basically, the customer service was so horrible that besides this transaction, I will never complete any other transactions with P.C. Richard & Son in the future, nor will I ever recommend this store to anyone. My family has shopped with your store for years and Ive heard many individuals complain on several occasion and now I wished if I took their advice and shopped with other companies. I purchased the warranty with thoughts that the service would be reliable, unfortunately I was wrong.

On Labor Day, they had a sale on a Maytag washer and dryer for less than half the price. We went there, purchased them and set a delivery date. The day before delivery, we called and found out they didn't have those machines and would be unable to get them.

They were willing to substitute another machine, a "better" machine, but it wouldn't come in for another three weeks. After much discussion, they finally agreed to sell us the floor models at a reduced price. I feel that if they didn't have the merchandise in the first place, they shouldn't have put them on sale. This was a form of bait and switch. They had no intention of selling the merchandise they had advertised. It wasn't available.

The problem was that I had taken our old machines out and placed them in the garage. They were now unusable. I had repainted and retiled the floor of the laundry room in expectation of the delivery of the new machines. It was a great inconvenience and waste of time. We had to call the store and speak to the manager many times to get the problem resolved. It created a great deal of aggravation where there should have been none. The compromised machines have not been delivered yet and we are still waiting to hear from the manager to finalize this process. This is no way to do business.

I called PC to repair a microwave that died after 16 months on a 5-year warranty. It took 3 days for a technician to visit and try to run the microwave for a minute and a half and see it is not working. He said he has to order parts. It is now going on the 40th day that they have not come and repaired the microwave. After calling and asking to speak to a supervisor, the rep came back and said that if I don't want to wait any more for service (they just botched an appointment time), I can get a credit for a replacement but would lose the other 44 months of my warranty!

Really, are you kidding me? Imagine a car dealer saying, "Oh sorry, your new engine isn't working. We'll fix it for you. But after that you're on your own, sorry about the other 4 years of your warranty?!" Am I insane, or are they? There are 2 things that I have learned from this experience as I am waiting 4 hours for a return phone call: 1) I will never buy an LG again. 2) And PC Richard and their warranty can get on their knees and kiss my cold dinner leftovers. If anyone can recommend a good service appliance store, please do so. This is a joke.

I agreed to a price for a qualified New Jersey Clean Air Refrigerator. I paid via credit card. I submitted paperwork for NJ Clean Air Rebate. I was informed that the rebate should have been given by store. I called the store and was told that the rebate was removed from the price. That is they added a higher price to the refrigerator, then removed the $75.00 rebate to come to our agreed price without informing the consumer, me, that this how they arrived at our agreed price. I could have purchased the refrigerator somewhere else, in another state, for example, and then applied for the $75.00 rebate. This was sort of a bait and switch tactic. The consumer, me, should have been informed so that I could make an educated decision whether this was a good deal or a bad deal. In the end, it was a bad deal.

I purchased a Maytag refrigerator "floor model" on 6/30/08. I paid $800.00 and purchased a $300.00 10 year parts and labor warranty. On July 18th, the refrigerator began to leak out of the back. We called customer service. Approximately 1 week later, a service person came to look at the refrigerator and we were told 6 parts needed to be replaced on a 2 year old refrigerator.

We asked if we could get the refrigerator replaced and were told we could get store credit for $800.00 and we would lose the $300.00 warranty. We thought this was unfair so we waited approximately 2 more weeks for the parts to come in. The service person showed up at that point and replaced the parts. We were told not to put anything in it right away so we held off on stocking the refrigerator. Two more days went by before it was apparent that the refrigerator still was not working. We called and another few days went by before a service person came and told indeed it was still not working. It has been 1 month without a refrigerator.

The management at customer service wants us to just take store credit. We don't want anything further to do with PC Richards. We were also told by customer service that because we purchased a floor model that they could not simply replace the refrigerator. We were never told this by our salesperson. So we are in a mess. One month without a refrigerator.

In 2009, I bought a 28,000 btu air-conditioner from P.C. Richard & Son. This past July, it started making noise. I called the extended service and set up an appointment with service. They informed me that the unit will have to be removed to be repaired. This was on July 26. They picked up the unit on August 7 and have had it since. Repeated calls to P.C. Richard & Son warranty people have had no results. They keep siding with their sub contractor and refuse to put pressure on them to fix the unit. I received a call from the repair company today, August 19, that the unit is fixed but will not be delivered until Saturday (August 21). I have been without air-conditioner for a month.

I called the warranty people again to see if it can be delivered tomorrow. All I get for an answer is they can do nothing because that is the schedule. Every appliance in my house has been purchased at P.C. Richard & Son. Customer loyalty and satisfaction mean nothing to this company. My wife suffers from asthma and I am on SS disability. They don't care. In the future, I will not buy a single item in that store and I will never recommend them for any future sales.

I bought a Eurotech Washer from PC Richards & Son and got an extended service contract for 5 years with it. The machine failed in January 2010. I placed a service call, and after following up multiple times, I was told 4 weeks later they could not locate the spare part. I checked it on the Internet and identified it as a pulley wheel. Four weeks later, a technician finally arrived with the part and changed it. In July 2010, the rubber door seal first split then ripped. I placed a service call to get the item replaced.

The service I received from PC Richards is sub-standard.

On July 4th, 2010, my fiance and I went to the PC Richard in Watchung, NJ to purchase merchandise for our new apartment which we were supposed to move into on August 4th 2010. On this day, we were helped by a sales person named Brett and we purchased almost $3000 worth of merchandise using my PC RICHARD credit card, including 2 Sony flat panel TV's (a 55 inch and a 42 inch), a TV stand, a BluRay DVD player, 2 HDMI cables, and a warranty for each television.

That day, we left the store only taking the small items home with us (the BluRay player as well as the HDMI cables) leaving the TVs and the TV stand to be picked up from the store at a date closer to our move-in date. We returned to PC Richard Watchung on 7/25/10 and purchased a Sharp Microwave (from sales person Marc). On 7/31, my fiance and I went back to PC RICHARD to return the microwave because our plans to move into our new apartment fell through, therefore some of the merchandise we had purchased would no longer be needed. We took a few days to decide on what to keep and what to return, because I was still interested in keeping one or both of the TVs. On August 5th, 2010, I decided I wanted to return the 55" TV and the TV stand, keep the 42", and the BluRay DVD player along with the cables. I also wanted to purchase a laptop in place of the larger TV. Upon going to the cashier at the front desk to return the 55" Sony and the TV stand, I was told by the store manager (Jason) and the original sales person (Brett) that the two Sony TVs had been picked up already.

My fiance and I absolutely did not pick up this merchandise, so we asked for them to check again, to which they told us that the two TVs had definitely been picked up on August 2nd around 5pm. Needless to say we were outraged and demanded how this could have been allowed to happen considering the merchandise shouldn't be given to anyone except me, the purchaser, because my name is on the receipt and on the credit card used to make the purchase. Why didn't PC RICHARD ask this mystery person for proper identification? How could the mystery person have possibly known to pick up 2 TVs unless they had knowledge of my purchase? PC Richard's answer to those questions was that whoever picked it up had provided a receipt showing proof of purchase of the merchandise.

However, I had in my possession the original receipt time stamped on 7/4/10 at 2:30 (the original date of purchase). Jason, the store manager, specifically asked me if I knew of anyone who could have possibly had access to a copy of the invoice to which I answered Yes because my ex bf of 3 years, Jason, works for PC Richard & Son at the Raritan location. He is the only person I know of who could easily access the PC Richard computers, look up purchases, make changes to orders, as well as, print out receipts.

The store manager basically sent me away saying there was nothing he could do about the situation and that Id have to wait to hear back from the general or district manager, Mike. The next day I received the call from Mike stating that PC Richard security had pulled the security camera recording from August 2nd 2010, to which they indeed have someone, other than me and my fiance, on camera picking up and leaving the store with the 2 Sony TVs. They said that the only way they would have allowed someone to pick up the TVs is with a copy of the receipt. To which begs the question, how did this person obtain a copy of the receipt?

The only way for that to be possible is if a copy of the receipt was printed our again from a PC Richard computer! Which leave me to believe that this scam is completely internal and that one or more employees have involvement in stealing these TVs using my name and my credit. I have not seen these tapes, nor will they let me see them at all, the most they allowed me to do was file a police report and dispute the transactions with my PC Richard credit card, which has already sent a bill to me expecting a payment at the end of this month. This isn't the first time I have heard of employees scamming to steal merchandise from the store! I was in a relationship with a PC RICHARD employee for 3 years, had multiple legal problems with him in the last year resulting in him having to pay numerous fines to Watchung Municipal Court, and giving him the perfect motive to "get back at me."

I have no solid proof as of yet that Jason is behind this, however, it is the only plausible explanation as to how another copy of the original receipt was printed from a PC RICHARD computer terminal. The negligence of PC Richard's policy is disgusting and almost embarrassing! How do you let almost $3000 worth of merchandise leave a store without being shown proper identification that the actual person who made the person is indeed the one picking up the merchandise?

Even if they are shown a receipt, the receipt has my name on it and the person holding the receipt should have been asked for identification! You're telling me the purchase was made under the female name Samantha *** yet someone of the complete opposite sex was able to pick up the merchandise? Where is the security? How in any way are the customers protected when the PC RICHARD policy is basically 'don't ask, don't tell'? They don't ask for ID, therefore anyone with a receipt can pick up thousands of dollars worth of merchandise under someone else's credit, as long as PC Richard makes a sale, right? I am disgusted that such a well known, "appliance, electronics, computer Giant" could allow something like this to happen! "Richard is far from reliable!"

Beware of their installation of Air Conditioners! I purchased 3 window air conditioner units from PC Richards and paid the extra $150 each for the professional installation ($450). Beware of their installation procedure if you ever want to clean your windows without removing the entire unit. My units were permanently installed & sealed into my windows screwing through the windows. I was not notified during the installation that I would no longer be able to open my windows to have them cleaned without removing the units and re-installing them.

All 3 windows are permanently sealed shut. I've had my building super look at the work and now must uninstall the units and pay to have them installed the proper way. Upon calling PC Richards they were completely unhelpful. My customer service rep said hers are installed the same way and she actually hoses them from the outside. Well, unless you live on the bottom floor of an apartment building and can access all your windows with a garden hose this is unacceptable. Spraying off my windows from the sidewalk is really not an option. If I could even reach the windows, I'm sure all the floors below me would love the water running down their windows. This is unacceptable installation. Re-installation of air conditioner units cost another $450. While it's not $1000's of dollars, it is a complete waste.

As I walked into the store to purchase a dishwasher, I was bombarded with salespeople who wanted to help me. I went with someone who took me to the dishwasher department and he proceeded to show me the displays.

I chose one and he gave me the price plus delivery charge, plus the extended warranty charge. I told him I did not need to have it delivered nor do I want the extended warranty. He said he would be right back and never returned. I waited and waited, so I finally got another salesperson who did the same thing. He never returned when I did not want to buy the extended warranty. Finally, I got a third salesperson whose name was Shine. We went through the same thing.

I asked what kind of warranty comes with the dishwasher and he said 6 months. I said I would take it. He said he would be right back and this time he did, but with a manager who proceeded to bombard me with all the woderful details of the extended warranty. I told him under no circumstances did I want it . He did not let up, he continued to harass me until I told him to either stop talking or I'd walk out.

I would be typing all night if I told you the entire story. I felt embarrassed, belittled, and preyed upon. By the way, the warranty that comes with the dishwasher is 1 year not 6 months, Shine outright lied to me to get me to buy the extended warranty. What kind of training does PC Richard give their employees?

I got a horribly defective air conditioning unit that pours out water (as a faucet would) and PC Richard & Son has first off, denied me of a refund of the $310 I spend there and has also denied me an exchange for another, insisting that someone first come to my house to repair the unit. I've never heard of anything so absurd! I can't understand why I should be forced to keep a defective unit that I just spend $310 for? Furthermore, why would I not even be entitled to even so much as exchange the unit for another? I've never heard of such ridiculous practice or store policy! I have no clue how they've operated all the years they have?

I dropped off my laptop to PC Richards in the Bronx in May of 2010. At first, they tried to tell me that I have no warranty on the laptop. I had to explain to them that I purchased two laptops and that the other, my cousin returned and got a credit and this is mine. They took my laptop and two weeks later, I got an email that the laptop was ready. I went to pick up the laptop and they told me I had to show proof that I purchased two laptops. It took two days and they investigated and realize I was telling the truth.

They told me they would get the laptop out to me. Three days ago, I followed up what they told me that I have a credit. Yesterday, I called. They said the laptop is there. Today, I went in and they said I have a credit and the laptop is there but can't get it because they placed it under some else's name, my cousin and they will not release the laptop until she comes in. Due to their negligence, I was unable to complete my term paper for school and finish my manuscript which was due the first week of July. The store has embarrassed me making me out to look like a liar and a thief.

I ordered my a/c on July 5. 2010, online, shipped by USP. Got the a/c three days later. Had it installed, only to find out, the power cord was no good. Now, after hearing and reading all the other complaints, I did not feel like getting anymore aggravated, I called the manufacturer, a service man came out a week later. Now I have to have a cord ordered and I have to wait and see. I was told 3 to 10 business days so its like I never purchased an air conditioner. Who after having an a/c installed in the window, after making different adjustments, takes the air conditioner back out the window, and take it back to the store? I never used the a/c because the power cord was not working.

I went to P.C.Richard to look for appliances to be used for a kitchen remodel. I was in the clearance center when I came across a double convention wall oven (GE Profile). I was assisted by a salesman, Mohammand. I asked him if there were any issues with this oven, and why was it in the clearance center. Was it purchased previously and returned because of an issue? He assured me that there was no issue with the oven. it was just a display model and not previously owned. I then purchased the oven and was told that I have to 2 weeks to pick it up or have it delivered.

I purchased the oven on 3/14/10. I didn't have the oven installed until 7/1/10, upon completion of the kitchen. Once the oven was installed we noticed that there were no lights on the control panel. I then went online to read the manual, thinking maybe we just did something wrong. According to the manual, the controls can be locked so I went to the oven and did what the manual said. It still didn't come on. I then called P.C.Richard and told them the issue I was having. The representative was very unpleasant, she told me they will send a repair man out to look at it. I told her that I was told that this is a brand new oven, never been used, but someone will be sent for a repair. Why don't they just replace it? She said that it is company policy. I just set up the service call.

Once the repairman came, he said the the control panel is no good and he would have to order a part and he couldn't get back to me until 1 1/2 weeks. I then called P.C.Richard again and explained to them what the repair man said . The representative told me that I would have to wait because the repairman advised that it could be repaired. I asked to speak to her supervisor, so she put me on hold and never came back. I discounted and called the corporate number hoping to get some resolution to my problem of the unusable oven.

I spoke to a representative named George and started to explain to him my issue. he, then, cut me off and said I had to call the service department. I told I did several times but they where not helpful. He then said that he understands, but they are really busy with issues of people with refrigerator and air condition issues. I asked him if my issue is not important and told him that I take that as an offense since I paid my money for my product. He said he understand but they are overwhelmed with calls. I told him that is not my problem and I need assistance with my oven. He again said that I have to call the service center. I told him that he had to call himself and get the supervisor of that department.

He transferred me to Susan, Supervisor of the Service Department. She was very helpful and said that she will call me the next day because she was going to A&E Factory Service who came to repair the oven to see if they can put a rush on the repair. She did call me the following day and left me a voicemail and told me that they said they can't get there before the date that I was given because they are back logged. I decided to wait for the date. The repairman came on the schedule date and he installed the part but it still didn't work. He said he needed to order the same part again, that the one he had was bad and they have to schedule another appointment to come back.

I was very upset. I called P.C.Richard and told them the status and told them that that is unacceptable that I bought the oven to use. Claudia (representative) said she couldn't tell me anything yet because A&E factory service didn't update the computer and if the repairman said he is going to come back, that means the oven is repairable. I told Claudia that this has been going on for 3 weeks and there is no resolution yet. She said she will call A&E and then call me back. I waited for her to call back, then I called the salesman that sold me the oven (Mohammed). He said it is out of his hands and I explain to him the run around that I was getting. He said he was sorry and that he will speak to his manager. By this time, Claudia has never called me back so I call her and she said she has never spoken to anyone in A&E and that she will need the SN#. I called her back with it and she said she was leaving for the day and had to speak to her manager to call me the next day, which never happened.

Mohammed called me back and said that he spoke to his manager and that I can come and select something else but give it a day for the system to update itself, I told him I just wanted the same oven he said they don't have it anymore. I called him back after a couple of days and gave him 2 model number of oven that had the same features of the oven I purchased. He explain to me that I would have to come up with another $1600.00 for one and $1200.00 for the other. I was very upset since he said he couldn't do more than that. I would have come and pick something else from the clearance center to begin with. I feel that P.C. Richard intentionally sell products that they know that are no good and sell it to the consumer anyway to make them have to exchange for a higher priced item. The repairman had stated they sold the oven to someone else and that person returned and they just put back on the floor for someone else to buy. I feel that P.C.Richard is misleading the buyer.

On July 6, 2010, I purchased an air conditioner at the above store location. The salesperson, John, told me that my P.C. Richard credit card had to be updated since the last time it was used (note that I have a $5,000 credit limit). I then purchased an item and left. Approximately three days later, I received what I thought was my updated credit card, but it was a new credit card with a $500.00 credit limit. I then returned to the store and spoke with Manager Joe ** who transferred the amount of the a/c to my original account and the second account was closed. I do not know if this is a valid complaint but at no time did I authorize the salesperson John to open a new account for $500.00 when I have an account for $5,000 in place.

On June 9, I placed an order with PC Richards for delivery and set up of a washer/dryer. On June 15, the delivery group arrived with the wrong products (dimensions were wrong). Shortly thereafter I contacted PC Richards and had to reorder washer/dryer. I received confirmation from PC Richards that the items were reordered on June 26.

Fast forward to today, on the day the reorder was made, PC Richards informed me that the items were in stock. On July 18, I contacted PC Richards to inquire about the items in question. I was told that the items in actuality were not in stock and that they would be arriving PC Richards on July 20 at which time someone will be contacting me to inform me of such and schedule delivery within a day or two, the latest. The person I spoke with is Charles. Today, July 21, I tried contacting PC Richards yet again. As you all know the number is (877) extension 1 for phone/Internet sales. Between the hours 8 a.m. and 12 noon, I tried with no success to reach an individual there.

At 12:09 p.m., I finally got through to someone, Jason. I provided him with my invoice number and told him the purpose of my call. Jason informed me that in fact the item, which was to have arrived on July 20, was not there. I then asked why is it that customer service did not contact the customer as to this new information; he said and I quote, "Well they don't call unless it is to schedule delivery and your item will not arrive until June 29 so they wouldn't call." I then asked for the number to the corporate office and contacted them.

The call was answered by Ken, the most incompetent of the bunch of incompetents I've spoken to so far. I explained to him the situation and that I would like to speak with someone in the corporate office, not customer service. He informed me he will need to have my call returned and that Mike S. will do so. I said no customer service and instead he referred me to the head of customer service who have yet to return any calls. I demanded to speak with someone, again stressed no customer service.

Instead he connected me to a Chris, yes, customer service. I don't know who runs this company but I have my attorneys on it with the pledge of making their lives as difficult as they've made their customers'. The unfortunate thing is that I did not research the company through the Better Business Bureau. If I had, I would have selected a more reputable company.

My recommendation to anyone looking to make an appliance purchase, sometimes it's best to go with the larger company even if you'll pay more because it is guaranteed that should you use PC Richards, you will pay more. A few minutes ago, I went online to Sears and will be getting delivery of my washer/dryer on Friday. How difficult do you think it will be to get my refund from PC Richards on items that were never received/delivered? I think I'll leave that one up to my attorneys as well. I pay them enough to go after glorified lemon sellers like Charles, Jason, Ken, Chris and Mike S.

We have totally remodeled our home. I have spent close to $35,000 with P.C. Richards in the last 2 years. We have received nothing but the most ridiculous runaround with Chris **, that I have ever encountered. We bought a GE Monogram 48 Inch Side-by-Side Refrigerator Freezer for approximately $9000. Upon receipt, the leveling legs did not work at all. So I called the company.

He told me to get it in place and that would be good, and don't worry about it. Did anyone ever try to slide a 900-pound refrigerator over brand new $10,000 hardwood floors? Upon countless calls, he told me it was something I did to the unit, it couldn't have been his delivery people. He also told me if he took it back, the company would have to eat it! Like I really cared. Almost one year later, we are still having problems with the unit and him. So buyers beware, and look elsewhere.

I ordered a Wolf stove, Wolf down draft, dishwasher, washer and dryer. I was remodeling my kitchen around my stove. The day that it was to be delivered, they said that it was illegal for them to sell me the model that they did with a down draft, it required a hood. I could have put in a hood as my ceiling was removed but no one called me to let me know this until the day of delivery, by that time my entire kitchen was completed and it was waiting for the stove. So I had to purchase a lower model to compromise. Then upon delivery of that model, the down draft which they installed in January still doesn't work.

I have had three different service people out to my house including Wolf. And they all have reported back to PC Richards with the same result. Because the down draft was installed improperly, it can't be serviced. I was told that they were ordering me a new one. It never arrived, they forgot to order it. It's now the end of July, and I still can't use my stove due to lack of ventilation and PC Richards is not following through. I called a lawyer today and he wants $10K to open up my case. I can not afford this. PC Richards stated that they were the expert, that the the customer comes first. No matter how many calls I have made and letters I have written I'm am being ignored. I spent $8K with them, I purchased this stove in October '09. I'm a single mom with 5 kids to feed. This is beyond acceptable.

I bought an air conditioner for $705 and paid $100 extra for delivery and installation. The a/c was for my parents who are in their upper 80's. I was told that it would be delivered yesterday, 7/13/10. My husband and I waited from 4:00 pm to 10:00 pm at night, and it was never delivered. Now PC Richards is telling me they will deliver it tomorrow. They did not communicate during this and caused all of us to sit around and wait for all these hours not knowing what to do. We lost time, and it increased the high blood pressure in four people.

Bought a A/C 2days the machine was giving hot air 6/28/10 decided to returned the merchadise also have a service plan .the sale rep was very rude and arugmentive and will not exchange for another one ,also told me that maybe my wiring for my house was different was giving every excuses in book so i cancelled the service plan and took my A/C and left .i was very disappointed with the service .

Purchased washer machine 12/31/2009. Problems started within weeks. Basically machine stops, door unlocks, and nothing happens until you realize it and hit some buttons. Also machine leaves clothes soaking wet, does not spin enough to take the water out, leaving clothes horribly musty. One load can take hours because it constantly stops and the door unlocks, etc. I could go on...but basically had 3 service people here. Some gave me the same BS that I have to use powder soaps, some say the machine has to be full, one says not too full, etc. All the same BS. Called again now for a 4th service call, also found out I have a recall on my machine. Asked for my machine. to be replaced, they told me that not enough service calls have been done on it yet. My machine isnt even 6 months old, thought 3 services calls was 2 too many.

I recently purchased the Toshiba NB305-N410BL. part # PL3AU-00G00C, serial # Y9832098K.. The netbook came bundled with Windows 7 starter. When attempting to set up the netbook I was prompted "enter product key". Countless attempts have been made to no avail. The product key as written on the back of the netbook with the Microsoft seal is : GQCGH-R28M9-WHDCC-KRWVW-C2C9Y Next to that is Microsoft certificate X15-53817.

After speaking to numerous Indians,listening to zillions of phone prompts by robots at Microsoft, I was finally told the problem was Toshiba's. Now I am running into the same walls at Toshiba. Of course when asked to fill in the survey for you I did so; noting my utter and absolute frustration and disgust at the inability to use my netbook for anything other than internet related tasks. Of course, I heard nothing from you in response.

As your email address indicates I am writing to the public relations dept of Toshiba. Let me be frank. I am fed up. I have no qualms about posting my dissatisfaction with Toshiba on line or writing to the network stations and news outlets. The word 'customer service' should mean something as should 'customer satisfaction'. You have fallen short in both-BIG TIME! I fail to understand why my problem cannot be addressed and resolved.

I can't believe how the scam, make fun of people, and tried to robbed peoples money , I had the worst time in my life, I am very upset I told the manager you are crooks, you should fire that guy, he said I give it to you for $536 I said you lost a sale and a customer, you are doing false advertisement, thats ilegal and is fraud. I am very emotional affected, because I have never seen such a scam, of advertising something and tring to play games to fool the customer.

ordered a weber grill to be delivered to my home and the doors are the grill were damaged and what got me even more mad was the manager told me to use it so if i wanted a total refund i couldnt because it was used

I had to take three days from work just to deal with them. This is still an ongoing problem. NEVER again will I every Buy anything from this Compnay. They have no diligence towards clients. I have spent 394 dollars for the AC and Service. I was put into emotionall distress and I would like to get my money back or the new AC , otherwise I will file a complaint in Small Claims Court.

i bought a TV and purchased a 5-year warranty and tried to get extra 5 years. They told me they do not extend TV warranties. I have it on my warranty papers, but they still do not honor it.

I purchased a computer and a two year extended warranty for my daughter from PC Richards. When I purchased the warranty, I was told that everything would be covered as long as the computer was not dropped or intentionally damaged. The LCD screen went out/cracked and now PC Richards will not honor the warranty. They want to charge me an additional $4000 plus tax to repair the screen. I reread the warranty and there is no mention that LCD screens are not covered. My daughter did not drop the computer nor maliciously break the LCD screen. She is attending Liberty University in Virginia and needs her computer for school and homework. I spent $200 on a warranty that is not being honored. I have had to ship the computer to another service company and my daughter is without a computer for school. I would like the amount of the warranty repaid to me since PC Richards is not honoring it anyway.

On 1/30/10, I went to purchase a TV at this store. I saw the television on the internet for $649 Samsung 40" 120m 1080p. On the internet, it showed out of stock at this store but when I went there, the salesman said they had four left but the price online was wrong. The manager then came over and also stated that he would sell it at that price. They had me waiting and waiting and the manager states that for that price you will need to wait. No explanation of why I had to wait so long.

When they brought the box up, I found it strange and requested they open the box. It didn't look like the TV I wanted. They were refusing to open the box. With all the waiting and frustrating response I received, I left the store without purchasing the TV. I then went to the store on East 86th where there, not only did they treat me courteously and honored the price, they opened it and showed me exactly what I needed to see to be sure I was getting a 120mh and 1080 pics. I believe the PC Richards on the Westside was trying to sell me a different model at a higher price.

I bought a washer machine on 04/08/09, and it broke down on 01/06/10. I called right away Pc Richard. I called on the six and they send a company on the 01/12/10 (Wind Service). The guy who came said he was coming in a week because they need a piece. I called several times with no resolve. The last time I called I spoke with a manager and he was very nasty and unpleasant. I called PC Richard today again. I spoke to Joe and he said he cannot help me. I explained to him that this is getting very expensive to me and I cannot afford to send my laundry but at the same time I do not have a choice because I live in suburb area and I will work all day. I said if you cannot help, who will. My expenses now are $315.00 and I paid a guy $75.00 to connect a washer. The last washer I bought lasted 8 years.

I purchased a washer/dryer unit in October of '09. The installer installed and left saying all was fine. The next day a gas leak occurred and it resulted in Con Ed shutting off the gas for the next three months. When the gas was turned on, we turned on dryer and the dryer vent was not connected properly. The PC Richard installer "taped" the venting pipe to the dryer instead of doing it per code. The dryer heat melted the tape adhesive and the steam escaped into our bedroom and caused extensive paint damage. What can I do?

I have made several purchases at PC Richards. Large kitchen appliances and most recently, a 47" flat screen TV. Upon opening the box, I discovered the screws which attach the TV to its pedestal were missing. I drove back to the store and spoke to the store manager. He refused to be of any assistance to me. The purchase was made and now, it is my problem to figure out how to put together this TV to its stand. All it would have taken was to open another TV of the same model and give me the screws, which I am entitled to and yet he refused over and over again. The salesman who sold us the TV was embarrassed and felt responsible for the missing hardware, yet the manager offered no recourse. I had no alternative but to go to a hardware store and try to guess at what kind of screw(s) I would need to attach this TV to its stand. I have found with PC Richards, once your purchase is final and you walk out that store, you're on your own!

I went into P.C. richards after doing about a month or so worth of internet research for a samsung 55" tv. I had seen the tv just that morning for 2199.97 on the pc richards website. the tv is not on display so when i get to the store i ask the sales person if they had it in stock, he checks his computer and said yes but then tells me the price is $3199.97. I let him know that the tv was on their website for $2199.97. he then checks his computer again. goes to the website and sees that indeed it is $2199.97.

I also had a circular from pc richards which was also hanging in their store promoting a 3 day after christmas sale where you can "save $700 OFF on any 55" tv". THIS WAS NOT A REBATE. i ask if he could apply the discount to the tv and was told yes but ONLY if i buy the tv at the regular price of $3199.97. this made no sense to me because now the tv that i just saw on there website is going to cost me $2499.97, $300 more than the website price of $2199.97.

i became very frustrated with this sales person. so i went home and called the pc richards customer care where i was informed by a supervisor (that also checked the website while i was on the phone with him and gave him the model number of the tv) that it is pc richards policy for all their stores to honor the website price. i also asked him if the sale which is also on the website will apply and was told "absolutely". his advice to me was go back to the same store ask to speak directly to the manager and tell him that they have to honor the price on the website.

The next day i went back to the store an did exactly what he said and the manager joe (after 45 min of checking the website, giving me the run around and calling the customer care person that i spoke to, who by the way tells him that yes they did tell me that the discount should apply) tells me the same thing. i can only give u the tv discount if i buy the tv at the regular price. so i once again leave the store. go home. call the same customer care, speak to a rep who then transfers me to another supervisor whom i begin to explain my point and how they never even offered to honor the internet price of $2199.97 puts me on hold for at least 15 min. gets back on the phone and tells me that my point is moot because NOW the price on the internet is now 2499.97!

i then hang up the phone go to there website and sure enough they now raised the price to 2499.97 So after two days of refusing to honor their own savings discount and not honoring their website price. they THEN TURN AROUND raise the website price to cover there own incompetence and how fitting that the price now is $700 off there regular price, very sleazy! there was no sale. they get you into there stores with false advertising then try an overcharge the consumer! i will never do business with them ever again, no customer should be treated the way i was ever!

PC Richard truck hit and destroyed my car and left the scene. Contacted company by phone and letters also contacted better business bureau about matter. PC Richard fails to take responsibility or pay for damage done to my car in the hit and run.

I already contacted PC Richards to tell them that I want to close out my account. I spoke to someone awhile back and was told I would first have to pay up the bill till there is a zero balance. The bill reads payment of 63.00 a month which I have been paying and can afford to pay. I have been getting annoying phone calls on my cell phone from them, which I don't believe I ever gave it to them. My last bill the minimum payment is 184.00 and so far it shows that I haven't made a payment.

Am 72 and should be able to upload my blood glucose readings and forward to endocrinologist for adjustments to my insulin pump. I feel I should be able to recover the full price. I am covered under warranty. It is a 50 mile round trip each time I bring the computer in and another 50 mile round trip to get back to Shelter Island, where I reside. I think I got a "lemon" and need help.

Next morning I called the head office and filed a complaint. Two hours later I got a call from a different manager at the store to come and get a replacement. Not a single word of apology was said for the extremely rude behaviour and practically accusing me of "stealing". I will NEVER shop there again. Please beware of their attitudes.

I asked for a new machine- PC Richards put a request into GE and will give me one if GE can't fix the new one. If I wanted to deal with GE I wouldn't have walked into PC Richards! Using a laundramat for 2 weeks after my new PC Richards appliances were installed- waiting for GE to handle it- so far they all stink

I brought a Frigidaire washer and dryer in the beginning of October. Since recieving the machines the dryers does not work properly. PC Richard attempted to sent many technician to check the machine. Each claim machine is in working order but can't explain why dryer does not dry clothing efficiently. Their respond to my complain is if 1 hour does not dry your clothing try 2 hours

I purchased a new Rifridger 01/2009 I was told by Brian to use a PC Richards card (new one) he set up for me as no Interest for 2 years. I set up my payments on auto pay and just keep paying. My bill was not going down I called and found out my interest was 29.9990 I went crazy. That is what GE Money bank is charging. I called the store Brian not there spoke to a Manager and was advised I only had no interest for 3 months or 90 days I would have used my own credit card for a much lower charge. They lied to me I would guess the sales and store gets a bigger cut due to the lying from GE Money.

On Aug. 22, 2009 I had a refridgerator (Whirlpool Model ED5KVEXVQ) delivered to my home. Due to the incompetence of the delivery men, my new linoleum floor was destroyed when they installed the new and removed the old refridgerator. I called customer service (Chris) and got a song and dance response. I gave him the name of the contractor to contact for replacement of the floor. To this date, I have not heard from Chris regarding replacement of my kitchen floor.

computer printer plus wires and print cartridges totaling $108. I gave the salesman a note stating my computer was a windows 98 model and I wish to replace an HP 5740 model printer. He suggested the HP 2660 and said it would work on my Windows 98. At home I followed instructions to install until I saw the installation disc which read only for Windows 2000. I called the salesman on the phone and asked if he were sure this would work.

After consultation with two other salesmen he told me it would work on my machine. I then inserted the disc into my installation drive. The drive made grinding noises. I removed the disc and discovered there were two discs stuck together. The drive drawer no longer opens and needs to be replaced for hundreds of dollars. The second disc reads "Comp Disc" hand written. Showing the disc to the store manager who handled the disc, he couldnt tell there were two discs either until I brought it to his attention. The same for my repair shop person.

The manager did say that there are instances where the HP factory tests the printers and sometimes leave behind the test disc. Obviously this is what happened here. I received a full refund but my computer is broken and I need to retrieve the information on it through a backup. Unable to do so. I claim PC Richard is responsible as they sold me the wrong printer in the first place that caused the HP disc to break my computer. The manager claims HP is solely reponsible and refuses to pay me or give me an external drive which may allow me to retrieve my information. We are talking about a $70 item (retail price).

Food has spoiled. I now have to call an outside service company to fix a product that is still on Manufacture's warranty

On 8/04/09 at 5:25pm I purchased a Hewlett Packard Deskjet D2530 Printer. After bringing it home, I discovered the black ink cartridge was missing. I returned to the store 1 hour later and explained the situation to a sales rep. I then showed him where it states on the box that this unit includes both black & tri-color cartridges. He apologized for my inconviniance and said "I will get you a cartridge as soon as I speak with my manager." He then walked me over to the manager and explained the problem.

The manager told "that unit does not come with the black cartridge". I then said "yes it does I will show you where it says so on the box." He firmly replied "I'm telling you it does NOT come with the cartridge! Instead of arguing I simply pointed out where it shows the contents of the box. He then pulled out a pocket knife and proceeded to open the boxes on the display case, loudly challenging me to show him where the cartridge is. I repeated my claim that it says it comes with the cartridge on the box. He retorted loud enough to cause all the customers to take notice that "this is Hewlett Packards fault, they sent me all these boxes w/out the black cartridge, what do you want ME to do?!

I said I just want my cartridge. This made him irate and yelling now said "I showed you the boxes! How many more would you like for me to open!?" I said just give me one from the rack. Fwailing his arms and walking away he yells "I CAN'T DO THAT! TAKE IT UP W/H.P! The salesman then told me he would "discount a new cartridge just for me. Being in a "spot" for time. I purchased a black cartridge for $10.85. After my purchase, I asked the manager his name, he responded by telling me to leave his store.

My husband bought two panasonic flat panel televisions for the price of $599 each He also purchased pc richards extended warranty my sons is working fine mine started to show lines of colors when I took it in they took down the info and proceded to take the tv as they had to send it out to their service center I was told it could be upto 3 weeks I received text messages telling my tv was on its way to the service center then another one saying the center received the tv after about a week I receive a call from the son of the cardholder of which the tv were orginally bought saying he got a letter and my tv was not economical fixable so I called the service center spoke to the supervisor he explained the screen is cracked and the lines of color are consistent with physcial damage now the tv was purchased march 29th 2009 and it was july 27th 2009 I only had the tv 4 months I did not do any damage nor were there any sighn of scratches or breaks so I then wrote an email to the customer care and a day later received a call from brian saying there is nothing they or anyone will do I am not covered this is not fair it is covered under panasonic he claims but not for this type of damage I am 49 years old and not a person who moves or changes any thing as furniture ect the tv was not damaged I feel they do not or will not stand behind their warranty I also told brian that the card holder had purchased 7 tvs in the past year for family and friends do you want to loose a customer like that he said he cannot loose any money so I am stuck with no tv please if you can advise or help me I would greatly appreciate it

I recently went into the this pc richards to price hdtv's. I was approached by the store manager who was a typical sales guy, and told me he was going to give me a "sick" deal for a tv and that he wanted me to shop in his store and refer people i know to go there. Well he gave me a price and before i committed to buying anything i did my homework on the hdtv. He told me he was giving me the best price ever and that only "cops and fireman" were eligible for this price.

Well I went on his website pcrichard.com and he gave me the same price that was online for the tv which was 200 dollars cheaper than what was in his showroom, no consumer wants to feel like they had been had by a sales guy and thats exactly how i felt, i went back to the store to speak to pedro but of course he was off, and this was management who was lying and telling me no one else could get that price when all you had to do was go on his website to get the same price!!! I do not recomend his store at all, and i will continue to tell people not to shop there, if management is not trustworthy and honest than you can almost bet the sales guys are the same.

It is now over a week and my refrigerator has not been repaired or replaced. Several service technicans have worked on the refrigerator, but are unable to determine what is wrong with it.

Back in 2007 I got a great deal on a 27" LCD TV. Just recently, the TV broke and I called for service on my extended 3 year warranty.

The service men came, and they were great. They said it should be repairable, but may take some time because the company is terrible at shipping parts. They said I should hear from the service center in a day or so.

I never heard from the service center unless I initiated contact. 9 days after they took my TV, I called and I was told it was not going to be fixed and they will call with my options later in the day. I never heard from them until once more I called them on day 10.

I was told I will be issued store credit for a new TV, but like I said I got a great deal. So now I have a smaller TV, minus the $50 extra it cost me and I have no warranty because I'm not dealing with those clowns again.

I asked if they could put the remainder of my warranty on the new TV, but the woman on the phone said their obligation has been filled. I told her that I paid for 3 years, not one incident within 3 years. So she said "it's like car insurance." I told her that if I pay my car insurance in full on Jan 1, and wreck my car on June 1, that new car they bought me would still be covered till Jan 1 on the policy that covered my wrecked car. She was making comparisons she didn't understand and I left her speachless.

i have a warantee for a 42" plasma my tv was picked up for service by p.c richard and son and returned the same way my tv was takin back that day and i recieved a phone call 2 days later saying that my t.v was fixed. I then stated i was going toi go to the store and check the t.v before i leave i then recieve a phonecall 20 mins later my t.v is being fixed and it is not in the store.employees are rude and disrespectful

I purchased a General Electric washer machine from P.C. Richards, on July 13,2009. I was told by Mr.Eli C that our washer was coming from long island and it will take several days. I find out the our washer was coming from New Jersey. When P.C.Richards Delivered our washer it was without a box. P.C. Richards never delivered our new washing machine inside the box. I believe this washing machine is a floor model and I demand to obtain another General Elictric washing machine inside a box.

On June 6, 2009 I purchased a 40" Sony Bravia. It was delivered on June 9,2009. The picture was bad. I told the delivery men to take it back. He would not and I signed, with reservations, for the TV. June 12 was the turnover to digital and I received no channels. On June 15 a PC Richards Tech came and highly recommended, in writing,a cable box. He was able to get 3 channels on the TV.On June 16 and other PC Richards tech came with a ditigal antenna and gave up when he could only get 5 channels and could not fix the picture. On June 17 the TV with box it came in and the instruction booklet intact, never opened, were removed. I have my analog and converter box hooked up and am receiving the same 3 channel that I received with my new TV and the picture is clear.

PC Richards would not give me my money back. They said that the TV was removed from the box. My contention is that you do not know if the merchandise worked unless you plug it in.

I do not want store credit. In the past year I purchase from PC Richards an air conditioner, stove, refridgerator and an over the stove microwave. I ,hopefully, do not need to purchase anything from PC Richards.

I bought a 51" Philips Ambilight Plasma TV three years ago and all of a sudden there is a red light that comes on at the left lower corner of the TV. The TV does not come on anymore. What a piece of garbage. I did not see this coming. It was working fine just two days ago. I have unplugged the TV and cable box and have rebooted the cable box but the red light remains and the TV won't turn on.

I tried Panasonic, and the best they could do is give me a 15 percent off toward a new tv, they would not send me a new lamp. I purchased this tv for $2,600 not including the price for the tv stand and the extended warranty which i purchased. Total cost was $3,345.05. Nobody wants to do anything for me. I still have every receipt for all the repairs and the receipt for the purchase of the tv. What more can I do. Please help, im at the end of my rope.

I had a PC Richard credit card for about 2 years. I purchased an air conditioner around July of 2007 and a washer and dryer in Jan 2008. Both items were paid off almost immediately. I thought about purchasing a new laptop recently and just yesterday I received a letter from GE Money Bank saying they were closing my account due to inactivity. I'm almost finished paying off Empire Carpet and because it's owned by GE Money Bank, I'm sure they will close it too. How can you establish good credit when you pay things on time, pay more than the minimum, and then get screwed? What's wrong with this picture?

I was scheduled to have my dishwasher repaired between 11am and 2pm. I took time off of work for this. At 2PM I called customer service and asked for ETA, they said just about a half hour. Called back at 4:15 when there was still no repair man and they said just another half hour...it's 5 PM! I could have worked a full day! No phone call to give me a heads up about the delay! Completely unprofessional. I understand things happen and all but a phone call is not much to expect!

350$ lost by not working today!

Purchased a washer/dryer combo from this store on 3/19/09. It was delivered on Sun. 3/22. Used on Monday, on Tuesday it worked minimally. I contacted the company, Eurotech. Customer service registered me but could not give me any real troubleshooting advice. When I called PC Richards I was told they do not take applicances back but they will send a repair person. This manager, didn't get his name, didn't even ask if he could exchange it for me. At this point I want my money back, it has not been in my house a week. Any assistance you can give me will be appreciated.

Nine hundred dollars was spent on this applicance including warranty. This purchase was intended to cut spending money at the laundry.

I drive 55 miles to this store. After i coming with money i sad to salesmen yo give me this notebook to register, now hi said this is mistake this notebook price is $ 549, for $299 they got small mini notebooks 8`` monitor, and send me to store menager, this guy said that was print error, i ask why your salesman said to my friend yes we haved, hi said how you come to the store you can buy something else maybe....., i ask him for payback for my gas and time to came to this location, and he said ok police can help you payback if you need.

On 1/29/09 I ordered a TV totaling $661.02 after waiting for 3 weeks for the TV I changed my mined and went into the store on 2/25/09 to get a full refund. I was told by one of the stores managers that their policy was that because I paid $600.00 in cash that a check would be mailed to me in 3 business days. In the second week of March I called the store I originally went to because I never received my refund check, I found out later that the check was cut on March 4th and that I should receive it any day.

Then on March 11th I called the company complaining that I still haven't received my refund and was told by a rep that the check was cut on March 9th, not on March 4th and that I should have it by Friday March 13th. It has been 20 days since I sought out a refund for a purchase of an item I never got and have been told various stories by store management and store personal. This mater has left me no choice to seek a complaint with the BBB and any further action if necessary.

I'm out $600.00

I've been a PC Richard customer for over 30 years, usually experiencing at least acceptable service. I recently made a $20,000+ appliance purchase for a major home renovation. The merchandise was delivered on 2/24/09. It has been inside my house waiting, standing undisturbed, for my contractor to prepare the kitchen for installation. It was ready this Monday (3/9/09). When they were ready to install the built in Kitchen Aide refrigerator, they noticed that 2 wheels on the bottom of the unit were missing. There appeared to be no trauma to the unit (like bent or broken metal), just no wheels.

I called the store and the first response was that this is how the unit is supposed to be. Unbelievable!! Not until we called Kitchen Aide directly did we confirm (the obvious) that 4 wheels should be on the unit. I insisted on the unit being replaced. PC said they had to send a service man to inspect the unit first. That took 2 more days.

Finally today (3/12/09), the service comes to the house and immediately says This unit has to go back. He also wrote on the service ticket: fridge missing wheels on right side; unit damaged. So I thought we would have a replacement soon. When he calls in to his supervisor, he reports that the wheels have been broken (not missing) and the unit has been damaged due to mishandling on my end. Again- the unit had not been moved since delivery. So we have 2 misleading reports from the service man and I still have a damaged $4850 (plus service contract) refrigerator.

At every turn, the response from company representatives (at the store and at Customer Service) have been, I can't do anything for you, and would just try to push me off to another person. I finally called the Customer Help (spoke to Chris), who said he would look into it. I have had no reassurance, no encouragement that this will be resolved, just people telling me that someone else will have to help me.

All I want is a new, replacement unit. Right now, I am out $4850 for the fridge, plus $399.99 for a service contract. I am SO frustrated. This was a $20,000+ purchase by a long time customer. PLEASE HELP!!

Now once again am having the same problem, this time i spoken with the store manager Tony, who was really rude telling me listen you didn't bye it here, your 20 days is expired if you had something wrong with it you should had brought back then. the only thing that i can tell bring it in and i have my guy look at it, but you wont be getting another one that the best i can do for you. I dont think that anyone who is a manager should be rude to a customer, i thought they are there to help.

I have been a pc richard customer for years, and this is really disappointing.

I tried to return a Sony microchip for my digital camera. The customer service represtative called more than three times for someone to assist me yet no one came to my assistance. Finally I demanded to see the store manager who refused to exchange the microchip because he claimed a part was missing. I know it was not missing when I first brought it to the customer service represtative. Yet they refused to help me and offered to sell me another chip which I refused to pay because I know the chip only disappeared after giving it to the customer service representative. The store manager rudely shouted at me to get out of his store. When I refused he accused me of having bad breath which totally humiliated me in front of other employees who were all laughing at my expense. He kept repeating the insult.In the end, another gentleman came to my assistance and because I felt so low and emabarassed I paid for the chip and left the store. I will never shop there again.

In July 2008, my husband and I purchased Wolf and Subzero appliances for our new kitchen which was being remodeled. In August 2008, we placed an additional order for a hood for the stove which requires professional installation. Since August of 2008, my husband, Jose B., has been in contact with PC Richards managers, Kamal and Jose but we have not seen the hood yet. Our credit card is being charged BUT we DO NOT have the hood yet. In the beginning of November 2008, I decided to pay PC Richards a personal visit myself because I felt my husband was being too patient and understanding. I spoke to Neil, the store manager who assured me I will have my hood before Thanksgiving.

Thanksgiving came and went and we still have not seen the hood. I called the store again on Decemember 9. The same manager said he will AGAIN personally take care of my order but I would have to wait another 2 to 3 weeks becasue there have been changes in the ordering process. In the interim, on Dec 9th, I also requested to speak to the district manager because such customer service is truly appauling. Jessica, who took my call, then informed me she could not give me the district managers information and I had to leave a message for the district manager( Billy G.) to return my call. So I did.

It is now a new year, January 11,2009 and I still do not have the hood to my brand new stove and I have not heard from the store manager, Neil, or the district manager, Billy G. At this point, I am upset because my credit card is being charged for a hood I have not received, the contractors have been on hold since August, my kitchen is out of commission, and worst of all, I AM VERY FUSTRATED. PLEEEASE advise me on what to do. It is futile to speak to ANYONE else in that store for everyone seems to be incompetent. Truly, I do not know how they are still doing business with such disgusting customer service! Please help!

Purchased computer cooling fan from online website. Product is defective and does not work. Requested via online to have merchandise returned per their policy on Dec. 31 and have received no response to date.

Out the cost of merchandise of $29.99.

I purchased 2 cameras and a GPS from PC Richard & Son on December 20, 2008 for the Holidays. By December 29, 2008, I the LCD display on the Sony Cybershot camera was damaged. I was unable to review any of the pictures that I took. There display is black with purple streaks in it.

According to the PC Richard & Son receipt, there's a 20-day merchandise return/refund policy on items. On December 30, 2008, I went into the store and spoke with Joe, the Manager.

Joe looked at the camera and said that the LCD screen was cracked and PC Richard & Son would not accept the camera back or exchange it. He stated that the camera was damaged due to a fall and there was nothing that he could do. I explained to him that I have had the camera in a case, which I showed him, and it is clear from the body of the camera (no scratches, dings etc) that it did not fall. If the camera fell, there would be damage to the exterior of the camera. He explained that the camera could have been damaged by having it in my purse or by another means; after all 'it's an LCD display'. I explained that I have had several digital cameras and have not experienced an issue. I purchased a Sony from PC Richard & Son, due to the reputations of both. This damage could not have been caused in 7 days by what he is suggesting. Again, he would not accept the camera back. He and I went in circles and I just left the store livid with a broken camera.

Upon my Aquos tv becoming not repairable we contacted customer service and was told by this representative that we were entitled to a replacment and to us to visit the store and gave us 2 models to choose from. When we arrived we were refused replacement and treated like strangers.

We still have a 2,000 tv that doesn't work and we are still paying it off. They did not stand against their word and I wish to pursue legal actions.

I purchased a Sharp Aquos tv w/extended warranty -when I needed to use the warranty to replace my not repairable Aquos they refused me. then when I tired talking to several people in their depts I was told they would replace my tv. I went to the store like they told me to. Got humiliated and turned away. There is no end to thier awful customer service.

In June of this year I purchased a Samsung(LN40A550) 40in. flat panel HD TV,Invoice Number 23-891844. In September the screen went and it was replaced in October the sound started to give me problems. some times I had sound and other times I was without sound. Some time during the first week in December I called for service and the TV was picked up Saturday December 6th.

When the service men arrived I explained the problem about the sound and they varified it by turning on the TV and witnessing that the sound did not work. As a result they took the TV for service. Today, I spoke to Carmine at PC Richards Customer Service I also spoke to Allen, the Service Manager at their repair facility. Allen told me that they could not find a problem with the TV. I explained all of the above and that their people varified the problem, but to no avail. In essence, they were saying too bad we can't find the problem.( even though their people varified the problem.)

All I am asking is for a store credit so I can purchase another TV from PC Richards. On top of all the above, both Cablevision and Direct TV checked their equipment to see if their equipment was the problem in both instances the equipment was not at fault. both suggested that I change the HDMI cables. on two seperate occasions I did so, with no improvement. Can you please Help, as PC Richards is not taking any responsibility. Thank You In the six months I have owned the TV it has been out for repair six weeks.

I spent the money for the extended service plan for 5 years. The problem is the door to my stove does not stay closed.The knobs are melting from the heat. The service man came and said he would order the parts but never called back. That was 2 1/2 weeks ago. I paid good money for this stove and I need it now. PC Richards said they would call me back I doubt it. I need my Stove Christmas is a week away. I've used your tools and never had a problem. I would hope your appliances are the same...I guess we'll see.

Purchased a 50 tv on 12/6/05. tv screen started fading then went completely dark,called the number on my warranty on 4/18/2008. company audio television which is affiliated with pc richard sent out a repair technician, he came about 4 times for at least 40 min visits and could not fix, so i took it upon myself to contact pc richard and tell them they then sent out another technician from urban video he has visited for 5 times and still has not fixed tv,i called pc richard again spoke to about 8 different people telling me the supervisor will call this happening within a month still NO CALL. thanksgiving is this thurs im having family over and we like to watch tv especailly football. and my contract will expire on 12/2/2008. its been 7 months no tv ,please help.

purchased a sony television from this location and had it shipped to us in n.j. the salesman told us the tv was protected by the price protection. we found the tv hundreds of dollars cheaper [online]. when we asked them about th eprice protection they said that [online site] wasn't authorized to sell sony and it was a gray market product.

we contacted sony and they told us that they were indeed authorized through the distributor they buy from and the warranty was completely valid. pc still refuses to take back the tv or refund us the difference on the tv.

we lost hundreds of dollars because they lied to us. they refuse to stand by the price protection plan.

I bought a GE Microwave (Display model) from PC Richard & Son (Woodside Store). After installing the microwave, I have realized that the 2 hood filters did not fit the microwave. Upon bringing them back to the same store where I have bought it and explained to the sales (Karen) and store manager (George), I was told that the staff has replaced a different brand and model. When asked where the original filter is, he explained that probably the staff could not find the original filter that is why he replaced with the wrong filter. He told me to called PC Richards part accessories to get the replacement.

After calling the phone number on the business card provided (PC Richard & Son : part accessories), I was told that I have to pre-paid around $60.00 and claim back from PC Richard later as he is only a contractor for PC Richard (which is stupid). Again I called the store manager and told him the situation. He said all he could do is to reimburse me half of what I have to pay. I told him that there is no reason for me to pay as the microwave is suppose to come with the filter. But he claim that it is a display model and some part are missing and that is why I pay cheaper price. I confronted him that I was not aware of any missing part prior purchasing it.

I called the customer service to complain and they said they cannot make any decision and the store manager has the final decision. I as a consumer who is not expert in any technical part of electronic will assume that all products sold come in complete parts unless was told otherwise. I feel that I have been cheated and scam into buying something that they desperate in getting rid off and did not inform or disclose information that they are suppose to disclose to.

the microwave does not has filter. I have to buy separately for something which was suppose to come with it.

we bought our toshiba tv in 2005 from pc richards and since we have bought this tv we have had to replace the lamp in the tv five times. I think there is something wrong with this tv every year we have to change the lamp and we hardly use this tv. something is wrong.

I purchased a mitsubishi tv on Feb 16th 2007, I had the tv in my home for 3 months and the tv would not work, I called pc richards and spoke to the manager and told him that I wanted a new tv, that this tv should not have broken down 3 months after I purchased it, I was told by allan the manager at that time that a tv must break at least 3 times before they would give me a new tv. so I let it go and I got the tv fixed, on June 26 2007,

then again on2/7/2008 again the tv shuts, another service call again on 10/17/08 and another lamp is put in. now my service contract is going to expire and I would have to pay for the repairs out of my pocket. so far the tv broke down 3 times replacing the lamp 3 times. its been every 8 months since I own this tv that I have had a repair man at my home.and I am getting the run around from pc richards, all they advise me to do is renew my contract for $250.00.

I want to warn all customers of the PC Richard extended service plan. DO NOT PURCHASE THE EXTENDED WARRANTY PLAN FROM PC RICHARDS! CONTACT the manufacturer directly, and but their protection plan!!! We purchased the 5 year extended warranty on our widescreen TV, which the sales associate would cover any defects or potential problems we would face. We informed the sales manager we were moving (possibly out-of-state, as my husband is in the military) in two years, which we were told would not affect the warranty.

Now 4 years later, the focusing lamps in the TV have blown and we actually need the extended warranty for service...what do we get..NOTHING! Since we have move to CT, 100 miles from the NY border & service center, we have been told the $400 we paid for the service plan is not valid. According to the store manager at the store we purchased it from, the TV needs to be serviced at our home due to the size, so the fact me moved out of state should not matter, but the service center states the contract is not transferable, a statement the sales manager who sells the contract is not aware of.

We were sold a warranty under false pretenses, and now we are out not only the $1600 for the TV, but the $400 as well. The entire time we were on the phone the rep kept stating we are reliable and #1 in service, which if they stood by that statement, they would schedule service for our TV with and of the 10 local TV & electronic repair servicers... afterall we did pay for the protection. DO NOT PURCHASE SERVICE PLAN...THEY DO NOT STAND BY THEIR WORD!

We now have to pay over $200 to have the TV fixed...plus the aggravation!

I was told by PC Richard and Son Co. that a rebate was if I purchased 2 GE appliances I would get a rebate of $100.00. If I purchase 3 appliances I would get $200.00 rebate. i purchased 3 appliances and rebate form had all appliance I purchased and I was to get $200.00 rebate. When I got a tracking email it stated $100.00 rebate.

I called and they did verify the rebate form states Dishwasher was on the rebate and my receipt showed as purchasing the eligible dishwasher and other appliances. The rebate representative ststed they had the dishwasher as a different product in there computer but it was part of the rebate. He stated he would resolve issue and rebate will be $200.00.

This never happened and i only got $100.00 rebate and no responding to any more of my emails. There was also no one that answered the 800# phone. I contacted PC Richard and they stated it is included in the rebate and I should get $200.00 but they can not do anything.

$100.00 less then I should have received.

I purchased a 32 inch TV from PC Richard over a year ago. At the time of purchase they wanted me to take extra warrantee but I did not have the money at the time. I asked if I could purchase the extended warrantee at a later time they stated no. About two weeks ago the volume on my TV stop working. When the service dept finally came and looked at it, they made a determination that they would take it in for repairs. They took my television and stated that if they are not able to fix it then they would give me a new TV.

The service dept contacted me and when I contacted them back a woman from the service dept informed me that they are not able to fix it and what do you want her to do with it return it or trash it. I stated well the service delivery guys informed me that if they are not able to fix it then they would replace it. The lady laughed and said you have it mistaken. She said you did not get extra warrantee and the company is no longer in business to get new parts. So this lady once me to allow them to trash my TV or return it back to me and buy another one from the store.

Now I am currenlty out of a television on (my Birthday weekend) and I informed them to return my TV back to me. I really do not have the funds to go and but another TV at the momemt and they would not even help me.

I bought a washer and dryer combo and have not been satisfied with the product because it fails to dry my clothes. I called and a Rep came and did not fix the problem.

There is no physical damage to the equipement but it fails to dry the clothes appropriatly.

We bought a sony laptop computer from them and paid $150 for the extended service plan. a month ago something happen to our laptop and we took it in for service. they told us that the repair people might have to reformat out hard drive or install a new hard drive thus erasing all we had on our computer. we was upset that this had to happen but understood that we should have backed up out files and was prepared for them to do what they had to do. the MANAGER told us that what he is going to do is put that we do not allow reformatting of the hard drive and that if it was nessesarry to give us a call.

well none of this happend. one week later we got a call from pc richards saying our laptop was back from repair. we were happy cause they didnt call about the hard drive so we thought they were able to fix it without doing anything to the hard drive. but when we went to the store to pick it up. they told us that NOTHING had been done to the computer cause we did not allow them to touch the hard drive. we explained to the manager that another manager put on the work order to call us if they had to do something to the hard drive. he said there must have been a mix up and he is going to put the computer back in repair on a RUSH ORDER. some rush order. they have had my computer for almost a month now.

I now understand why people go into stores and become rowdy with the workers cause this is upsetting. I WILL NEVER BUY A THING FROM PC RICHARDS AGAIN.

I AM A PHOTOGRAPHER AND THIS IS COSTING ME MONEY BECAUSE I CANNOT ADVERTIZE MYSELF ANYMORE I CANNOT DO ANY EDITING AND I ALSO HAVE A COUPLE WAITING FOR THERE CD OF PICTURES FROM THERE WEDDING AND I CANT DO IT BECAUSE I HAVE NO COMPUTER!

I have Been shopping with P.C. Richard & Son for a long time as well as my entire family. We have not had any issues with there service as well as the product that we had bought. I hear all these stories of people having issues with the units they buy and how they have preformed Before, During, and After the sale.

At least when I have an issue I call and speak to the sales person who knows me and deals with m, and it is much more personal. We are treated the way we treat the ones who help and serve us. We are no different then they are. Further more, Every one makes mistakes and from my experience as a consumer I have had the best at P.C. Richard And Son. Granted certain people can make better calls of judgment of a situation. Some times we need to explain the entire details of the issue and not go over board with yelling and screaming. I have to say I am 100% satisfied and will continue to do deals with P.C. Richard and Son.

On June 7, 2008 I purchased an Air Conditioner from P.C. Richard & Son. It was delivered and installed on 6/18/08. It was a 12,000 BTU Air Conditioner for my living room. After installation (we live in a co-op) the maintenance men from Deepdale co-op came to check the air conditioner and said we need a 16,000-18,000 BTU air conditioner in the living room. We were not informed of this before we purchased this air conditioner. Now the maintenance people say we are going to get a fine from Deepdate Management Board of Directors if we don't remove this air conditioner.

I called P.C. Richards a number of times and the store manager said they will not take it back and refund us our money! I called my credit card company and they said it would take a month to dispute this charge. In the meantime, P.C. Richard has our money, which is $606.65 and we cannot return this air conditioner and we will get a fine soon from Deepdale Management. What are we supposed to do?

My husband and I are 72 years old. My husband suffers from Parkinson's disease and I have osteoperosis and three collapsed vertabraes in my back. This is very upsetting and stressful for us. I can't keep calling P.C. Richard every day. They won't even answer the phone now as soon as I tell them my name.

I purchsed an air conditioner, Friedrich model #SS10L10,on 11/26/05 from PC Richard for $599.97 plus tax and also purchased the extended 5 year warranty for an additional $119.99. On 6/6/08 the air conditioner fan was making a very bad noise and the A/C was not getting cold. We called PC Richard service and they had Complete Appliance call and they said they would be at our house on 6/10/08 to look at the A/C. Complete Appliance came to the house on 6/10/08 and said the A/C is broken and they would have to take it to the shop to fix it but the longest it would take to repair would be 7 - 10 days. We started calling Complete Appliance on 6/21/08 only to get a busy signal all the time.When we called Complete after work hours we heard a recording telling us to call during work hours and that due to the large volume of calls we could not leave a message.

We started calling PC Richard 0n 6/24/08 and they gave us other numbers to call.This did not help until 7:30 pm when a woman from complete called and asked if PC Richard called us, I said no and she said Well then I can tell you that they are going to give you a credit toward a new A/C because we can't fix yours. When I asked why she did not call me to let me know what was going on with my A/C she said they were very busy and why didn't I call them. I said we tried to call you but the phone is always busy and we can't leave a message because you have too large a volume of calls. She then said we wouldn't get our still broken A/C delivered back to us until 6/30/08 at which time we can cart it back to PC Richard for a credit toward a new A/C. When I asked her if she thought that these were good bussiness practices she said Well- we are very busy.

I am a blue colar worker and understand things don't always go as planned, but at least call the customer and let them know what is going on with their mechandise and if you forget to do that then at least be courteous when you do speak to them. Just a little common respect would be nice.

Had to borrow an A/C from a relative since 6/10/08 to be able to sleep during two heat waves due to mild asthma.

An A.C. was installed W/O legal brackets. Paid for A.C. Rac kit.They are not taking care of this issue,I have been waiting to hear from them all day.New York has made it that all A.C. must have brackets,now I maybe fined.I paid someone to house sit that person was told that the brackets where not needed.My building wants all A.C.to have legal brackets.I'm left holding the A.C. rac kit.Who pays if fine is issued?

bought ge washer delivered hooked up didn't spin. second machine comes spins but dances all over like it wasn't attached third machine comes works 3 loads doesn't spin any more model #wbsr3140g1ww

inconvenience of having to wait for replacements as well as having to go to laundramat for 3 weeks as well as expense of machines at mat

I Purchased a Frigidare Washing Machine and Dryer on May 9th 2008 at the Pc Richards store online. Pc Richards had a mothers day special for which I took advantage of. The deal was if you brought 2 frigidare products, you were eligible for a rebate. As soon as I ordered the products online, I called my bank to see if the money had came out. Within minutes the transaction was completed and the funds were taken out of my account. Before I place my order online, I was told that it would take 2-3 days for delivery.

On May 15, I called the online store and asked them, are my products on its way for delivery. The representative told me that the dryer is on special order and that it would take 2-3 weeks for delivery. So I said to myself, ok its just another 2 weeks and I could wait. After I told my mother the story, she was furious and told me to call the store.

I called them back on 05/22, and asked if i could switch dryers? The representative said, she could switch the dryers. The representative sent me a Maytag dryer and a Frigidare washing machine on 05/24/2008 at around 8:30 am. I told my mother to deal with it because I had to go to work. I called pc Richards as soon as I went on my break. I told them this is not what I ordered and wanted to know If I could get my money back for both products. They asked me if the boxes were still on. I told them no. I was under the impression that washing machines and dryers didn't come in boxes. She asked me where do I live? I said, the washing machine and dryers were going into an apartment. She said, well they probably took the boxes off so they could fit in the elevator. I said ok. Can I get my money back? She says well because the boxes were taken off that they would be a 15% restocking fee. I said thats absurd.

They didn't even give me the chance to see the boxes. We have someone in our building who is an electrician. According to him, I can't use the dryer because it pulls 220 volts and the development that we live in can't hold that much electricity.

I now have a dryer that I can't use, I have to pay 15% of the original price for the stocking fee (of which was never explained to me when I made the order) and I lose my shot at getting the rebate. In order to get the rebate, you have to pay for 2 frigidare products (which was not explained to me.

I Purchased a Frigidare Washing Machine and Dryer on May 9th 2008 at the Pc Richards store online. Pc Richards had mothers day special for which I took advantage of. The deal was if you brought 2 frigidare products, you were eligible for a rebate. As soon as I ordered the product online, I called my bank to see if the money had came out. Within minutes the transaction was completed and the funds were taken out of my account. Before I place my order online, I was told that it would take 2-3 days for delivery.

On May 15, I called the online store and asked them, are my products on its way to delivery. The representative told me that the dryer is on special order and that it would take 2-3 weeks for delivery. So I said to myself, ok it just another 2 weeks and I could wait. After I told my mother the story, she was furious and told me to call the store. I called them back on 05/22 and asked if i could switch dryers? The representative said, I could switch dryers. The representative sent my a Maytag dryer and a Frigidare dryer on the 05/24/2008 at around 8:30 am. I told my mother to deal with it because I had to go to work in the morning.

We have someone in our building who is an electrician. According to him, I can't use the dryer because it pulls 220 volts and the development that we live in can't hold that much electricity.

About 5 years ago I bought a dishwasher, a microwave, and a stove. All were top of the line. All broke in one way or another. They didn't stand behind any of them, and kept referring me to GE. Six months ago I bought a washing machine (what was I thinking?). They hooked it up wrong, mixed up the hot and cold water lines, and now the front panel has literally fallen off the machine along with a number of bolts. When it runs, it sounds like a cat is caught inside and is screaming its head off.

I called for service, and they could only schedule on the one day I couldn't make it, which is a week away. The next available appointment was ten days out; that means ten days without a washing machine. They insist on giving you a window of 8AM to 5PM, meaning a lost day of work. The manager, Phil, was rude beyond belief, only to be outdone by the Scheduling Supervisor, Carmine, at corporate.

I want this machine replaced. They refuse to do so and are making it impossible to get it services. I was on the phone between them and GE (so why is that my responsibility for more than 2 1/2 hours only to hear "If you raise your voice I'll hang up on you.") Where do they get their nerve?

The secretary said I can not help you because we are busy today than hang up the phone on me. Then what's the purpose of having a secretary for. I do understand that the salesman can't come to the for phone because he is with another costumer that's way they have the secretary there to asst the consumers.

Feb.17 2006 I purchased GE washer& dryer. The top to the dryer within the first year is totally rotted and rusty. I called for service,Sept 2007-the service man ordered the part and told me to call back to have him install the top of the dryer once it arrived in mail. Oct.2007 the part did arrive.That same month I also got a phone call telling me my fiance suffered a fatal heart attack. The dryer was not on my mind,obvoiusly.

Now today I called GE asking for understanding and a service man to please be scheduled to finally install the top to the dryer. Not only was the answer no, due to the warranty being up, Mrs Whitfield(some manager) was curt and robot like ,and very rude. Diturbing to say the least. I made all the proper arraingments before my warranty was up,except for one follow up phone call,due to a DEATH. What does it take to get a consultation?

Also my GE washing machine is also not working after only 2.5 years of use. And must be replaced. Not only have I lost all faith in Ge's products,your customer service staff is rude and horrible to deal with. Whats the next step? Do I just replace Both the GE washer and Dyer after only 2.5 years. UNACCEPTABLE! For both the washer and dryer I paid with tax and delivery close to 700.00 dollars. My washer is totally not working, and the dryer looks like it belongs in a slum.

My nerves are shot,and not only because of these inferior products but also due to the way I am treated by you consumer affairs dept. I have to now have too spend a small fortune on replacement and the laundromat. This is completely unacceptable,and I will not stand for it. GE has to provide not good service but excellent service as well as products to keep a good name, I actually paid GE for garbage and insulting treatment. Outrageous!

And I will never do it again and I will be sure to tell friends family and anybody else that will listen how GE treated me and about how disposable they make there products.

My husband bought me a stainless steel G.E profile refrigerator and range for Christmas 4 years ago with a 5- year warranty on it. P.C Richard technician had to come and install the range and also adjust because we converted to propane gas (had to pay extra for that). My oven has been throwing soot every time I use it. In the beginning I did not realize but then gradually became worse, and I thought is was normal to an extent. Then it became so bad that my kitchen ceiling, white cabinets and the inside of the oven became black, and I could not completely take the stains off. I decided to call P.C Richards service dept since I still had the warranty. They had a G.E tech come in and check the unit; the tech told us the reason we were having this problem was because P.C. Richards did not install the range properly the first time.

He fixed the problem, but my oven in the inside is damaged with black soot which I've tried to clean as best as I can but still looks dirty. I called the supervisor and told him what G.E. said; of course he made it seem like it was my fault if I was having this problem--why I did not call them before? I told him we paid a lot of money for this range on top of the installation fee, and it was done wrong. Why should I keep this range when the inside looks horrible, and it's their fault they did not do a proper job the first time? We have been getting the run around and nothing has been done. My warranty expires in December of 2008.

We paid a lot of money for the range. I asked them if they would send someone to get it professionally cleaned; their response was they don't do that. The supervisor sent a guy from P.C. Richards to look at the unit. The guy came on a Thursday. My husband was home; I wasn't. He told my husband definitely the oven on the inside was cosmetically damaged, he would write a report which should be in the system by Tuesday, and someone would get back to us. They never called.

I purchase a Kitchaid Stove model KGSA906PSS June 2007. First there was a bad smell like plastic or chemical burning. I proceeded to use the self clean and the control panel went black. A service man deamed the stove as dead. PC Richards gave me there floor model of the stove and here it is 8 months later and now their are error codes on the stove and the panel beeps. I unplugged it and plugged it in and it reset. I used it but could not shut it off. Scary. This stove is a nightmare. Why wont kitchaid do anything are they waiting for a fire.

This stove is a fire harzard. How can you make a stove that you cant use the self clean or else it blows the control panel. 4 months later their are error codes. I dont understand why kitchenaid would make such a product and if so why wouldnt they honor a replacement that has been perfected. I wont use the stove afraid of a fire.

I purchased a camera, and in return I get a free Canon printer. The deal was I had to pay $80 up front, then I get it back through the mail in rebate. I filled out all the forms with the upc labels attached to them. It has been 3 months and they are giving us the run around. They mailed us free ink for the printer for our inconvenience, but still no rebate of $80 dollars. This is wrong. I will never buy a Canon product again or a product that has a mail-in rebate. They're all a scams.

it dies! So I called for sevice and the authorised repair guy shows up. 2 weeks later this piece of crap FRIGIDAIRE is still sitting here broken.

Boy do I get stories from PC RICHARD & SON. I call and complain. They treat you like your stupid.

On January 15 I purchase a washing and dryer combo machine Malber brand name. The sales man introduces the store credit card for me to open a credit, which I accepted and I got approved. He told me that the guys who deliver the machine will going to instructing me how to use it, the 2 men who deliver the machine came and through the item in the kitchen like animals, they didn't even took the machine out of the box and as follow didn't give instructions at all. I call the store and ask the sales man Willy what happen with all the instructions he had promise. He apologizes and told me that probably the delivery guys never removed the screws from the back of the machine, so he said that he has to call to make an appointment for them to go to my home to instruct me how to use the machine.

I went yesterday to the store and he told me tomorrow they will call you at work before 12:00pm to schedule an appointment for Thursday or Friday. I called the store like 3:30 pm to tell Willy that nobody called so far and he said they will be there in 10 minutes. I feel like this guy is playing with a client who purchases a machine for $1,050 plus 3 years insurance.

I bought most my electronic appliances from PC Richard & Son. One of those appliances, a 42 Plasma TV, needed repair. PC Richards took the TV and returned it in 3 weeks, fixed, but the frames were beat-up.

Another problem occured in the following month so we called the repair and they took the TV. They returned it with nothing fixed, so they took it back. Now its almost a month without the TV.

I've called the service every week, they said it's fixed and they scheduled a delivery. I took a day off, waited for a call in the morning, but they didn't call. At one o'clock I called and they told me it's not fixed. This situation occured three times and I have lost a lot of my vacation days.