Complain about a product or service

PC Richard & Son

Philip of Farmingdale NY (1/22/05):
Whether PC Richard was aware or not, I was sold a Panasonic 50" LCD television for approx. $2700. The model has the same problem as the one I purchased with a similar number. The television requires a $300 bulb to operate the LCD display. They also advertise, I believe, roughly 8,000 to 10,000 hours of "bulb life".

Not only PC Richard, but Panasonic themselves, had not told me in advance, or after the fact that these bulbs are faulty. Nor have they investigated the problem. To try and make a long story short, my first bulb lasted 2000 hours and my second, only 1,000. My problem is that a service technician must come with a bulb, which is a waiting time of at least 4 days since I have a warranty with PC Richard.

The instructions in the Panasonic book clearly state that I can replace the bulb myself. To sum it all up, I apologize, I first think that Panasonic should recognize publicly by mail and at their website, that there is a problem so that consumers can have a clear understanding of what they are buying.

I would like Panasonic to give us all a lifetime guarantee replacement on these bulbs outside of the extended warranty we purchase. At the same time, I want to have an extra bulb in my closet so that I won't have to be inconvenienced by a delay waiting for a service technician.

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