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Consumer Affairs


Panasonic Microwave


Consumer Complaints & Reviews

I purchased a Panasonic Microwave Inverter 3 years ago. The cavity vent has started to rust. Now, it turns out it might be toxic. They offered me a small cash settlement. They are nasty, and I want to make sure that no one buys the microwave, because I have emails that tell me it is probably toxic. The rust is falling on our food. I cannot believe they are so stupid as to put that is toxic in an email. But they did and were nasty and told me it was my fault. Before you think Panasonic for anything, remember the products are bad and the service is worse.

I purchased my Panasonic inverter oven 11 months ago and now I'm getting an error message H98 and then it stops working. I contacted customer service and was told that I would have to drive to another state to have it worked on or spend my own money shipping it to them. I will never buy anything Panasonic again. This microwave should be recalled. I hope no one is injured with this product. Funny that they ask me to do a survey at the end of phone conversation. Poor service and how can employees in customer service feel good about their jobs when they never really help anybody.

I was cleaning the microwave and a panel inside, which I thought was metal, where my finger went right through like it was a piece of paper. Now, I don't know if the microwave is safe to use. I could have gotten shock or worse.

The microwave will not power on and it is still in the warranty period.

My Panasonic microwave caught on fire while I was using the sensor heat option. I find that this is such a serious hazard and the product should be recalled. It damaged underneath my counter top and counter itself. I am just so glad I was in the same room when this happened. It seems from what I have been reading that this is a common thing with this product. It's so highly dangerous! I hope that someone does something! I have not called the company yet. I have had this microwave for a little under a year. It's a very dangerous product.

The Panasonic Inverter Microwave oven, model NN-T664SFX purchased on 5/07/08, became intermittent and did not function properly. The Ooen would not always heat and light but the clock worked. The primary door switch, part # J61415G10XN, melted down and failed. There was evidence of heat and scorching to the switch and connecting wires. I advised Panasonic of the defective and unsafe condition and poor design.

I asked if this model had been recalled which they denied and I said that it should be recalled before it causes a fire and injures someone. Panasonic representative told me that the part was out of warranty. It's only one year on parts. I told them I knew that I was already aware of that as the microwave was purchased on 5/07/2008. Panasonic service representative gave me the runaround and insists on speaking with the repair center.

I have Panasonic microwave. It caught on fire when I was defrosting some food. It is only 2 and half years old. I called the company on 09/02/2010. They put me on hold. Nothing happened other than a burned microwave because I was standing in the kitchen; otherwise, the whole house would have caught on fire.

I purchased a Panasonic Inverter Microwave 1250w 11 months ago. Three days ago, it died with H97 error. I called Panasonic and they told me I would have to drive 30 miles one way just to get the appliance looked at to see if anything is covered by warranty. I lost $165 on Panasonic garbage. I could lose even more without any hope of getting the oven repaired.

Purchased a microwave from PC Richards on 11/13/08 model # NN-H765WFX.It lasted about 3 months befor it stopped working.Panasonic said I need to take it to My nearest Service Center,which was in Stroudsburg PA. Not very convienent. After many phone calls as to why they can't just send Me my money back I drove it to PA. It was "fixed" & shipped back to me from PA. Needless to say it is not working!! Panasonic refuses to refund my money as they claim it's under warranty.I have been in a phone battle with this company since about march of 2009. They continue to say that they will not refund any moneys as it is company policy. This item cost $154.06. If this battle continues the warranty will run out & then where am I. I am fed up with this company, it's products & it's policies.


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