Panasonic LCD TV

Panasonic • Cameras • LCD TVs • Other TVs --- News • Panasonic Offers Replacement Lamps for Some LCD TVs

lucy of Lexington, NY June 16, 2009

50inch panasonic hdtv. purchased for over two thousand dollars at sears in Kingston ny. 1-1/2 year later lamp died. Sears would not help no extended warranty lamp cost would be 250.00 plus installation. I understand there was a law suit but i could not get 250.00 beause in order to get the 250.00 for the lamp cost i would have had to have purchased it. I do not have 250.00. This is not right.

no one backs their products up anymore. I notice items are build to break. I am a 57 year old woman and I am mentally fatiqued from this ordeal. Sears sold me the products, Panasonic put it on the market and it does not work. please help me. 2000.00 dollars for a tv that does not work just sitting in my room. I am exhausted from calling and getting no help or replacement.

chris of west jordan, UT June 9, 2009

I had a dvd/vcr combo panasonic dmr es35vs sent to their repair shop to be repaired. They told me two weeks later the player couldn't be repaired and they would send me a check for the market value of the item; 80. When I asked how they determined this figure they said it was a 3rd party wholesale place. When I asked who and how can I contact them to for validation of the settlement, they said they oculdn't give me this information. I fear this 80 settlement isn't correct.

MARVIN of HOPE, AR June 13, 2009

Extremely fustrated over the issue of our Panasonic 60" LCD TV failure. We have modeal PT-60LC14. The TV is hardly used, being that it sits in the guest room. Not even close to a 2000 hrs of use. Was watching a DVD and the thing turned off and a red LAMP LED starts flashing. Called Panasonic service center and was told that most likely was a lamp failure and to "do yourself a favor, and just buy another set."

I purchased this unit new at 1900.00 from Sam's Club. That's no favor!!! Purchased in 2006. I have an RCA 50" screen which was purchase in 1992 and still works fine in our bedroom. So it would not be unreasonable to expect the a newer, more update 60" LCD would last at least as long.

After reading some of the comments about the headaches dealing with Panasonic on these issues, I've decided not to purchase any more products by Panasonic. I didn't mind paying a little higher price, if it meant I'd get a better qaulity product. However, anyone can planly see that this is not the case, here.

Deeply disappointed with Panasonic and their handling of this matter. Did not appreciate the run-around that I got.

Kevin of orlando, FL June 10, 2009

The lamp on my TV set has burned out. The set is only 3 years old I will need to replace the bulb

G of Skaneateles, NY June 9, 2009

5 year old Panasonic CT20SL14J TV quit. No picture. Many others are experiencing the same failure of this product based on complaints found on the web.

Sheldon of waukegan, IL June 10, 2009

model # pt43lc14: the lamp is not working. i got this tv just under 2 years. I am paying for a tv that does work. i pay over 1300.00 for the tv. i am stuck.

irwin of new York, NY May 29, 2009

On 7/1/2005 I bought a panasonic model cl-32hl44. The power button would [not] go on. it's out of warranty i went back to the store an complained that it was only 4 years old. i have other tv's that have lasted 10-15 years. they told me it would cost more to fix it, i should buy a new one. my complaint is not with the store but with Panasonic, their products stink. that tv cost me 1,000. now i have to go and buy a new flat screen for 600. just not right

Rupa of Canton, MI May 26, 2009

Update to my story- I have spent 3 weeks fighting with Panasonic to see if they could ATLEAST pay for the repair cost since I was never informed of the lawsuit. They refused to do it since my TV problem (PT50LC13) was settled in court. Apparently, if it was a different model, they would have "accomodated" me...somehow I think not!!

Now it turns out that my TV lamp is the issue again (4th time in 5 years) and Panasonic doesn't want to pay me even for that!!! I sure do wish there would be another class action lawsuit agains Panasonic. I am still furious that neither Circuit City (who made 500 off of me for extended warranty) nor Panasonic (with whom I registered my product) bothered to inform me of the lawsuit!! So, I am left with a 50" lemon that I have so far spent over 3000 and am about to spend another couple of hundred on a new bulb!!!

Holleh of Oakton, VA May 16, 2009

We purchased a TV from Panasonic about three years ago, along with the extended warranty. The lightbulb on the TV burned out 6 times in the first two years and each time we'd call Panasonic and get a new light bulb (it was at no charge to us because of the warranty). About a year ago we received a letter that there was a class action law suit against Panasonic for the particular model of TV that we owned due to the light bulb burning out frequently. Along with the notice of law suit there was a form giving us the option for money, more light bulbs, or a new TV. We checked the box for a new TV and sent the letter back along with a copy of the receipt and proof that the light bulb had burned out 6 times.

About 6 months later we got a call from a local repair shop scheduling a time to deliver the TV. They delivered the new TV and took away the old one and left no kind of documentation. They even took the box of the TV with them. It has now been about 6 months with the new TV and the light bulb has burned out.

We called Panasonic several times trying to get the light bulb replaced and each time we're told that they need some sort of documentation in order for the light bulb to be under warranty. They also claim that they can't find us in our system so they have no way of verifying what we're saying. We've told them we'll send them the original receipt because its the only document we have but they will not accept it. All we want is a new light bulb. Our original warranty hasn't even expired yet. I've called and emailed Panasonic several times and get no response. We paid over 3,000 for the TV and additional money for the warranty. Now we have a TV that doesn't have a light bulb and we can't even find the bulb of this particular model on the internet to buy it ourselves.

michael of Palmdale, CA May 20, 2009

Second time my p/n(TY-LA1000)lamp in my Panasonic projection HDTV model #(PT-61LCX35)is gone out. I have a warranty that says it covers all parts and labor costs resulting from a mechanical or electrical failure of the product caused by defects in workmanship, materials, an/or normal wear and tear. But Panasonic seems to beleive that the failure of their lamps is does not fall in this statement from their terms & condition contract.

The service repairman came says if did a software upgrade, get this thats suppose to resolve the shor lamp life problem. But I'd have to have Product Care Plan at (1-877-968-6391)to approve the new lamp even if he sees its about to fail. Which I did and they say stated its not their problem, its not covered. What a good customer service.

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