Panasonic LCD TV

Panasonic • Audio Products • Cameras • DVD Players/Recorders • LCD TVs • Microwaves • Other TVs --- News • Panasonic Offers Replacement Lamps for Some LCD TVs

John of Castro Valley, CA March 19, 2010

On 1/31/10, I purchased a 50 inch Panasonic Plasma TV. When i tried to return the tv within few days, the sales rep told me that there is a 15% restocking fee (99.75). When I complained I was not informed, then the sales rep shows me on the back of the receipt their 15% restocking fee policy.

When i was purchasing the tv, i specifically asked the sales rep, 'what is your return policy?' and his reply was '30 days guarantee'. And i said, 'that's it?' He said, 'yep.' He did not mentioned about 15% restocking fee. When we returned the tv, my wife talked to the same sales rep why he didn't mention the restocking fee, his reply was, 'i didn't think your husband would return the tv. I thought he was going to keep it...' Also the assistant manager of the store replied, 'we are not obligated to tell every customer that there is a restocking fee.' He went on to say that 'even if you returned an electronic product without opening it, there would be automatic 15% restocking fee.'

My wife then said, 'who would buy a tv and after taking it home, do not open the product and try it out?' I'm disappointed that I was not told upfront, before purchasing the tv. I felt the sales rep was not truthful in his dealings with me. I like Sears products but this experience leaves me bitter taste and make me not want to shop there again. As result, I lost 100.

Bethany of Columbus, OH March 15, 2010

Called 3/13/10 and spoke with Jenny. She instructed me that she cannot help me until I open a case with Panasonic to have the air filter replaced. I explained it was not under warranty any longer and she instructed me to lie to Panasonic as it will then be covered and the part will be shipped over to her facility. She instructed me to call her back on monday, 3/15/10 at 9am when they re-opened. I did, and another lady answered, gave her my info and case# and they said that Panasonic opened a case but is not shipping anything and that they cannot fix the tv without original sales receipt.

Now, Jenny, was in the background stating that I was upset on Saturday because she said, " it is 1pm, i am literally walking out the door and we are closed, so call me back. I was unhappy, but said, Ok! She and a gentleman where talking very rudely about me the entire time I was waiting for the second lady to find my case on the Panasonic website. I don't appreciate being blown off or treated so poorly. If Thompson is not wanting any new business, they should say so rather than give potential customers the run around and then be so bold and rude as to bad mouth said customer, while they are on the phone.

Deborah of Lees Summit, MO March 8, 2010

I bought the panasonic tv in mid 2005 and immediately had to replace the bulb and then not long after had to replace the bulb again. Then for the last year I get a box that pops up on the screen that says the air filter needs to be cleaned and it will power tv off in 1 minute. Also sometimes the tv just powers itself off with no warning and flashes a slow orange and I cannot turn it back on. Sometimes I can turn it back on if I wait awhile but sometimes it either won't come back on or just powers right back off.

I have called panasonic and all they do is refer me to call a local technician which I have done. They have all said this is a known problem with panasonic and one even told me it is an 1800 fan than needs to be replaced. Well I spend over 1300 on the tv plus the bulbs I replaced plus the fee I had to pay for technicians to even come look at it. I can't afford to put anymore money into this tv, yet I have a teenage son who likes to watch tv in the living room. I am at a loss and feel that panasonic should give me the to purchase a new tv.......not a panasonic though.

Tom of New Castle, PA March 7, 2010

Purchased my Panasonic TH-46PZ-80U in Aug 08 from Rex, which is now out of business, for 1379 and put into service in Nov 08 along with a new home theater system. Worked flawlessly for over a year. Starting having issues late Jan, early Feb 10. 5-6 months out of warranty. Unit will not turn on and shows 10 blinking lights. Unplug and let set for a few minutes plug it back in and it will work again. Repeat this and each time it seems to take longer. Now need to leave unplugged overnight. Panasonic will not address since out of warranty. I will continue to press the issue with them. You can add me to the class action suit if one is filed.

Peter of Cornish, NH March 4, 2010

After two years of use, the lamp failed on an ST-56LCZ70 television. The warranty for labor is three years. The warranty for the lamp is five years. They are refusing me service unless I pay mileage fees of 125.00 because they have no service support within 60 miles of where I live. This means all of the buyers who purchase a Panasonic TV in Lebanon, NH, or anywhere near here can expect their warranties not to be honored without incurring hefty milage costs.

I have complained to the Best Buy where I purchased the TV and plan to go to the NH Consumer Protection Agency. However, no resolution will be coming soon. I have my 81 yo father living with us. This is his sole means of entertainment.

Jessica of Allen Park , MI March 2, 2010

We purchased a Panasonic tv Model PT60LC14 in Febuary 2005 for 2764.98, within one month the bulb broke and was replaced. It has since been replaced three more times.

Prakash of Davis, CA March 1, 2010

I had bought Panasonic PT 50lc13 TV in 2002. I had bought the extended insurance x 2 which cost me around 800 + 3200 for TV. I have replaced 3 times bulbs and now it went out again for the 4th time. I am in loss of more than 4000.00 due to a defective system Can you please help to get some money back. I missed the recall when they gave some money back.

romeo of mississauga, ON February 26, 2010

I bought this panasonic tv model pt 52lcx66 k from sears canada in square one mississauga, ontario. Using it for less than a year, a warning sign in the screen to change the lamp but ignore it, but ignore it but now its totally no screen, while looking for the replacement lamp TY LA 1000, found out that this is a recall lamps from panasonic, Do I still covered by this replacement from panasonic?

patrick of beverly, MA February 25, 2010

i bought a panasonic pt-60lc14 in 2005 for 3500 dollars. Ive since replaced 2 bulbs and now the optical engine is in need of replacement 1000 dollars. I would like panasonic to pay for the repair because of so many similar problems.

Mark of Madresfield, Great Britain February 23, 2010

i got a new 42" Plasma Panasonic TV. 2 months old speakers faulty. its been in for repair 3 weeks. still not done. customer care team are a disgrace. they say its being looked into. still nothing. WILL NEVER BUY PANASONIC AGAIN.. If its not sorted this week ill contact Trading Standatds /Watchdog

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