Panasonic DVD

I have a Panasonic DVD recorder, DMR-EZ28. It does not record scheduled recordings. This has 5 "weekly" scheduled recordings. (Total: 4 1/2 hours @ Extended Play). The unit skips roughly every other scheduled recordings and enters an error code: "You interrupted the recording", which I can't do since I'm not even at home! And the code must be removed before the next week, or the unit will never record that exact scheduled recording again. About every 4th or 5th scheduled recording, the unit turns itself on and freezes. I come home later that evening or from vacation, and the unit is on but frozen. The remote won't work; you must hold the Power button down for 30 sec. to force a reboot. Sometimes I even have to hold down the Up + Down channel buttons for 30 sec. to force a "Factory Reboot" which wipes out all set-up and programming, to get the unit to power down.

I was on the phone with Panasonic for 6-8 months over this, and they eventually agreed if I paid to ship the unit to McAllen TX, they would send me a new unit, which I did. The second unit (dif. ser. #) is doing the exact same thing. It's going on 2 years now and I'm sick of "Panasonic". Is there a "Class Action Law Suit" or "Recall" or "Lemon Law" I can file for, to at least get part or all of my $250 back so I can go and buy a different DVDR that actually records scheduled recording from the new HD TV signal?

Panasonic is claiming that the Blue-ray Disc Home Theater prior to 2010 does not support Netflix, due to a hardware difference. However, the truth is that its only a software update, which they do not want to provide, and are asking consumers to purchase new players. The generation I purchased is a 2009 model which includes Viera link, which advertises support for streamline applications. I already have Amazon Video, YouTube, Pandora, and Tageshau. Panasonic is falsely informing consumers that it can not support Netflix due to hardware, and not provide them with any options to upgrade their units, other than to buy new players.

I purchased a DVD Recorder DMZ-EZ28K on 7-25-2008 and it broke on 7-21-2009. I contacted Panasonic and was told to ship it to McAllen, Tx Service Center. Couple of weeks later, box shows up with a replacement DVD DMR-EZ485V, no phone call, no permission to exchange models was given by me. I tried to call service center but connected only to an automated phone system with no call back. So I have used this "replacement" DVD for a year and it does not produce a quality image as the old unit.

Bottom line, I am still not happy about the switch. My broken unit was still under warranty when sent in. It was a better quality recorder. The replacement unit was a model at least a year older than the unit I purchased. I still see the DMR-EZ28 selling for 250 while the exchanged unit is worth only $100 at best. This simply was not a fair trade and I was taken advantage of by Panasonic's unfair repair/replace tactics. I lost about 150 dollars in the trade.

Reference 27427869 I purchased my blue ray surround sound system on May 2009. On April 2010, the blue ray broke by displaying "does not read disk". I tried both DVD and CD's. NOTHING worked. Less than one year, I can NOT believe that I have this problem. I paid over $700.00 relaying on the Brand name PANASONIC. Reference 27633754. Today, June 9, 2010 [the] replaced "refurbished" blue ray does NOT turn on. I have been using the blue ray to work out since I am unemployed. My Denise Austin DVD of Pilates is stuck in it. I purchased this with the reputation Panasonic used to carry.

The customer service in Philippines is horrible. There are delays and inaccuracies when I follow up.

This is UNACCEPTABLE. I WANT MY MONEY BACK. I could have bought a piece of crap brand and saved my money. Now I am unemployed and ****** that I spent one penny on this equipment. I Do NOT want a "refurbished" replacement. I do NOT want to have to go through this again. This is why people direct their complaints to the Better Business Bureau or Consumer Reports. I WANT MY DVD RETURNED TO ME. Please investigate my claim and contact me. Home theater system does not work with out the dvd player. Not turning on is a useless product

I bought a Panasonic DVD recorder DMR-ES15 on the 17th March 2008 for $269. It was just into April 2010 when it wouldnt accept any disc at all. All other parts seemed to be working. The store sent it off to their service repair (which I believe is in South Auckland). I did mention at the time I was not inclined to pay for any repairs amounting to $200 when the machine cost me $269!! I later had a phone call from their service repair shop informing me that it would cost $191 to repair and they mentioned something about a "ram" and I told them I was not going to pay that amount and they informed me that I had to pay $50 for an assessment fee.

I was angry and declined and told them they could do what they liked with the machine and felt they were overcharging. Im not computer minded (being a pensioner) but when I got off the phone I thought that particular model did not have a ram and could not be fitted to a computer like the higher priced one so why did they mention a ram when all it wouldnt do was accept a disc!!?? I received a call from Dick Smith's today (Tuesday 15th June) to say the machine had arrived back at the shop and there was $50 to pay. I then told them exactly what I told the service people they could do what they liked with it I wasnt paying that amount but on reflection why was it sent to a repair shop in South Auckland when we are in the West!!?? Perhaps you could enlighten me as to what my legal position is. Thanking you.

I called Panasonic regarding a 2-year-old DVD recorder. I was told to mail the unit to McAllen Texas for repair or replacement with a refurbished unit. When they got the machine, they told me that it would cost $164.00 to repair. I asked that the unit be sent back to me. It has been 42 days since they received the unit and I am still trying to get them to return the unit. I am being told by the headquarters in Virginia that I need to write a letter and send it to McAllen Texas asking to return the unit, no phone number can be given to me to call McAllen, TX. This company will never get another dollar from me.

I purchased a Panasonic LS-855 portable DVD player from Costco to take with my family overseas with the military. After a month of use, the power adapter started having a loose connection and no longer worked. Normally (if I had remained in the US), I would have taken the unit back to Costco because they have great service. Unfortunately, with no Costco nearby, I tried to get Panasonic's help over the phone. They gave me multiple stories on why they couldn't honor the warranty that is explicitly written to cover the adapter. They first tried to argue that "any accessory that comes with the DVD player is not covered in the warranty." After I quoted from the limited warranty section of the manual, they changed their tune and told me that I had misused the item and it would not be covered. It will take a long time before I trust Panasonic again!

I purchased a VHS/DVD Burner combo DMR-EZ47K unit a little over a year ago. Since owning it, is has been nothing but trouble. It frequently freezes up, requiring me to reach around and unplug it to get it working again, it randomly displays artifacts on the screen during DVD playback, and is just plain trouble. I know I didn't just get a bum unit in that most of the review on the product on Amazon and elsewhere bore out the same experiences.

During the course of my ownership, I have contacted Panasonic numerous times in an attempt to resolve it. I have had e-mails ignored, I have received canned responses (2 months after my inquiry. I have spent hours on hold, only to speak with non-english speaking morons who hadn't a clue. I have updated the firmware, and I have gotten nowhere.

Finally, I filed complaints with the BBB and Division of Consumer Affairs, and after first denying the problem, and after 2 more months of lies and baloney, they finally agreed to buy the unit back from me. Their "legal representative" wrote me a letter and stated specifically that if I "forward to him a copy of the receipt, I will send you a check and packaging materials to return the unit." I immediately faxed him a copy of the receipt, only to have this liar then tell me that now I had to send him the unit first. As Panasonic lied to me and played this game already once, I was not going to fall for it a second time.

Since then, I have had several conversation with this dispicable person and have gotten nowhere. Never in my life have I dealt with a company with worse customer service. Rather than honor their warranty, and stand behind their products, Panasonic would rather employ lowlife pseudo legal councilors to protect their precious image by fabricating lies and pushing off customers. Even when he is, in words only, attempting to do the right thing, he can't bring himself to do so without playing games. I am stuck with a defective device, and have wasted a lot of time on a piece of junk

Bought two Panasonic DMR-ES15V DVD recorders. Both broke down giving E61 error codes. There are lots of complaints about this and other Panasonic DVD recorders failing shortly after the warranty expires. And with Panasonic asking more money to repair the item that it is worth or that what a comparable unit will cost. I am willing to participate in a class action lawsuit against Panasonic.

Great mental anguish in not being able to complete important recordings, plus I lost lots of valuable time and spent a considerable amount of money to buy the blank DVDs. My mental health suffered considerably. I paid $179.95 for the first machine and $79.00 for the second one. Both broke.

In August of 2007 I purchased a very high-end Panasonic DVD/VCR player/recorder. ON August 8th I recieved a phone call from Panasonic advising me that my parts/labor warranty would expire on August 30, 2008. And did I want to purchase an extended warranty. I said no. Coincidentally, on Sunday Aug. 10, 2008, the remote control to the DVD/VCR player quit working. On Monday I called Panasonic, informed them of the problem and asked to have the device replaced.

They said I would have to provide proof of purchase with a receipt from the store I had purchased it from. I told them that I had filled out the purchasers registration/warranty card and mailed it to them, as well as hving gone on line to their website and providing all the required information. They HAD IT ALL . . . I expected that I was well protected. At least for 365 days! Six different people said they couldn't find me! Neigher I nor my DVD/VCR player recorder existed! And besides, the cards and website registration meant nothing . . . even if they could find them . . . and they couldn't. I needed the store receipt!

After 2 hours of wasted time on the phone speaking with 6 different people who nearly "Yes maam-ed" me to death, and surely felt my pain, I gave up. I called the parts department, ordered a new remote control, gave them my credit card #. That done I called the company again finally got to speak with the so-called "warranty supervisor." She said "oh, I truly understand how you feel" (such polite, compassionate folk, doncha know) but we can't do anything without your sales receipt."

The new remote probably cost them $200-$3.00 to manufacture. It cost me $35.00 to purchase it from them. But, in the long term, it cost them a lot more than they know. Not only will I NEVER buy another Panasonic product, but I'm going to tell everyone I know - and anyone else who will listen - that Panasonic does NOT stand behind their products or their warranties, and should be avoided at all coast.

The last thing the "Warranty Supervisor" said to me before we disconnected was "Thank you for calling Panasonic." After what we'd just gone thru I was almost speechless. Almost, but not quite. I replied, "when I bought a bum product from Panasonic, did you expect me to call Toshiba?" No, she did not laugh . . . $35.00 - and 2 hours of time, even more so, a real sense of disappointment that a company we had regarded so highly, purchased from so regularly and often, could turn out to be such a BAD BARGAIN after all!