Netgear

Netgear has a rebate offer for some of their switch models posted on the NewEgg website where I bought two of them. But post purchasing, when you get to the rebate website that you are directed to two things are wrong:

2) It seems you are supposed to or can pre-register your rebate online but nowhere I looked could I find the address where you are supposed to mail your rebate documentation (receipts & bar codes etc)

I wasted weeks trying to find how to comply before finally finding an address for Rebate Resubmission and sending my info there but even that is problematic because one of the switches I bought was not listed on the website for pre-registering while it had been listed on the Netgear promo on the NewEgg website.

NO APPARENT WAY TO CLAIM MY REBATE.

I also wonder about the issue of the rebate as a credit on a card. I don't understand that and wonder if it is above board.

I have a Netgear wireless router, WPN824v2 model. I tried to connect myself, but it was not working.I called Netgear company.They said, my technical support is expired. So I bought a 12-month support on Feb.13.2011 and they took my credit card number. When I was talking with the technician about this problem, the telephone conversation was disconnected. They supposed to call me back, but they did not. So, I called Netgear company, but it's almost impossible to reach to technical support. I was place on hold for 50 minutes for talking with a technician. But, it was impossible to have technical support.

I was so upset and angry about this company's service. I thought, I will not get any more technical support .They are just trying to be nice when you buy technical support service. How can you wait in front of the telephone for 50 minutes or one and a half hour for waiting for technician?

I canceled the service on that day and asked to refund my money. They delayed and made so many excuses. Finally, they gave me a partial refund which is $63.45. I paid $99.95 on Feb.13.2011. I did not have proper technical support. Still, I can not use my wireless router connection. How can I accept their technical support? Do you think, it is fair for charging $36.50 for technical support for nothing? Can you name about this service as "technical support"?