Mitsubishi

Stuart of Dallas, TX December 3, 2009

We purchased a Mit. DLP TV WD-63927 in Ocotber 2006. Paid 2400 for this unit. Since then I have already had to replace the lamp, now the optical light engine is going out. Estimate for repair is 750.00 I have filed a claim with Mitsubishi and they have offered to pay for 1/3 of the repair. There are a lot of these DLP TVs with the same problems. I would like for MDEA to pay for all the repair costs, not just 1/3.

Darlene of Emsworth, PA December 3, 2009

We own a 62 inch Mitsubishi DLP TV (Model WD62525) and are having the same problems with the TV that just about everyone else has described in their postings - the TV constantly turns off by itself, the flashing green light, constant need to reset the unit, the green lines, etc. until the TV just dies completely. We have had numerous repair calls, numerous bulb replacements, and we even sent the motherboard in for rebuild this past March. Now here we are, the extended warranty has expired, and 8 months after the rebuild, the TV is starting the same problems all over again. We know from experience where this path leads...the turn-offs will increase in number, and eventally the TV will just die. After getting a 1,000 estimate to have the motherboard rebuilt a second time - with no guarantee that it will not fail again - we have opted not to repair it. This TV is a lemon, and Mitsubishi needs to step up to the plate and do something about it.

terry of highlands ranch, CO December 2, 2009

after purchasing my mitsubishi 52" dlp on 11/17/2004 I have had to replace the lamp twice. as I went to replace it this last time (11/30/2009) the green flashing panel light came on and would not stop flasing. after researching this problem I have discovered that this basically means at least a 700 repair bill. After spending 4000 to buy this unit I am very disappointed with it's quality. Given that fact that many others have had similiar problems with this model it seems like opting for repair work is not an option.

Jeff of Hinckley, MN November 25, 2009

I want to say 'thank you' to all of you who have responded with concerns about the mitsubishi television sets. I had purchased a mitsubishi WD-73837 from BB on Sat 11-21 and paid 3000 for it. I had to wait three days in order for it to arrive at the facility and I would then pick it up on wed 11-25. Mon night I went online to look at the selection of stands available for the newly purchased tv. I then came across this site. I was mortified to learn of the problems that mitsubishi television owners were experiencing. Some of you spent much more then 3000 and were experiencing numerous problems. Needless to say, tues morning I immediately made the trip to BB and promptly recieved every penny back. When she asked me why I was returning the product in which I haven't even picked up yet? I just stated that I have read all the problems that mitsubishi has had with their televisions and that I was not going to be subjected to that kind of drama and financial loss. (And of course, that is just the number of people who took the time to complain. I am sure the number of people that have experience problems with mitsubishi products are 10x greater in numbers). So thank you all who have complained. You should know that it has saved at least one person from the headache of going through what you did.

sherry of kingman, AZ November 23, 2009

We purchased our 65" 1080 DLP Mitsubishi tv on July 28, 2007 for the amount of 2,200 plus tax. It was a huge purchase for us and did alot of shopping around. Within 5 to 6 months of owning the tv, it just started shutting off while we were watching it. We tried trouble shooting with the manual at first, but could not find any answers to resolve it. My husband then started calling consumer relations to Mitsubishi direct for assistance with the problem. Each and every time he was given something different to try and told to call back if it continues. It would stop for awhile and then start back shutting off, so we would call again. Finally I took over because I had enought of the frustration because it was shutting off every other day now and placed the call and they put me in touch with a service company to come check out the problem. I had to pay the 55 dollar service fee and the guy said it was lamp??? I thought I didnt think so but ok, I ordered and paid for the 279.00 lamp and had it installed, next day the tv shuts off, I was livid and called Mitsubishi back and after a week or so of calls back and forth and arguing, they agreed to have him come out and do a complete diagnostic and check out the problem.

He didnt, he called me and had me count the # of blinking lights on the front and told me it was the light engine that was bad and needed replaced. I told Mitsubishi what he did and that he didnt even come out, but they were ok with that and after some more fighting with them, they agreed to pay for the part, if I paid for the 200 in labor. Finally on 9/10/09 I thought my new tv would finally operate like a new tv and all my frustation was behind me, but oh no, life could not be that easy. Yesterday on 11/21/09 guess what started happening every 10 to 15 minutes??? My tv shuts off while watching it. I called Mitcubishi immediatley and was greeted once again by a male that can hardly speak english and acts like a woman can not handle the business part of a transaction and was told sorry we can not help you, this was after my 2nd phone in. I said oh no my friend, you will get me a supervisor and I will get some assistance, now I am waiting the next 2 days for an advisor to return my call. Wish me luck.... What I do not understand, after reading all these same complaints on the same product, by the same company, why this large company can not be held accountable for selling what is obviously a bad product to consumers? They should have have to reimburse all of us for the money we have spent on this tv and allow us to go out and buy a product that works and make up for the time,frustration and out of pocket expense we all have spent. I am all up for a lawsuit if anyone else out there is.

Terri of Staten Island, NY November 17, 2009

My husband and I purchased a Mitsubishi DLP televison. The salesman pursuaded us to buy an extended warranty for 345. His main reason being that the DLP has a lamp that lasts for approximately 6000 hrs. He went to great length to talk about his wife and child at home who have the tv on for many hours and so his lamp blew in about 1 1/2 years. He said based on that alone, we would be getting at least 2 lamps in the 4 yrs. Mitsubishi warranty is 1 yr. Electronics Expo warranty is 3 additional yrs. On the back of my receipt, it clearly states that the invoice serves as a contract for the microextended warranty. No other type of warranty was offered.

My bulb blew out in March, 2008. It took several weeks, maybe 4-5 to get a new bulb. I had to continuously call the store. They never called me. I had to eventually speak to a manager. They kept saying the bulb didn't come in on the truck. On November 7, 2009 my lamp blew out again, this time with no warning. The people who replaced the first bulb from the store, never reset my tv to warn me. I called the store the next day. I was told there is nothing they can do, because I am only covered for one lamp. I said that is impossible. I was told to call back Monday, see what the girl could do for me.

She took days to get back to me, I had to keep calling. She told me that the warranty states that I am only covered for 1 lamp. I told her the Mitsubishi book clearly says that the lamp is considered a part. Electronics Expo is suppose to cover all parts after my 1 yr warranty with Mitsubishi. The girl said she would email the warranty people. I told her to cc me on the email. She never did. The next day she said her computer was down all day, so she just sent the email and was told to fax me the warranty paper.

On the first line it says The extended warratny provides coverage for rear projection televisons. It also provides for a 1 time replacement of the original projection lamp if blown out. It also says you must bring your merchandise to the store with your invoice. How would I bring a 52" tv to the store? And why did they come to my house if that was the case? Then they mention another warranty called exwinhome which is an upgraded warranty, which says they will arrange an appointment to service you. This paper was never given to us at the point of sale. In fact, my sister in law bought a similar model, same brand, dlp tv, and she was never given this either. Her salesman talked her into the extended warranty as well for the lamp. The salespeople are trained for this.

I asked to speak to the manager. The manager insisted that this paper was given to me with my receipt. I told him it wasn't. I asked him were you there? I was handed my invoice and a term of agreement for their credit card, which I charged 1000. I gave them 1700 cash. Then the manager changed his story and said that this paper came in the box with the tv. It's supposed to be a hard cardboard type. I think I would have seen it. I told him I only received the Mitsubishi manual. He said it's oon page 2 of the manual. I said, why would your extended warranty terms be in their manual. The he said no it's stated in their manual. I read to him from the manual exactly what it said. He said I can read the manual online right now. i told him I don't care, why do you keep changing your story?

I even went online and the manual says nothing about the warranty. Electronics Expo wanted to charge me 299 for a new bulb. I found the bulb online for 179, same bulb. I wrote a letter to the President of the company. I told him I want my 179 refunded to me. Shame on them! Totally deceitful. I don't appreciate being lied to. When my sister in law's lamp light kept coming on, she was forced to call Mitsubishi directly. Electronics Expo said if they come to her house, and if nothing is wrong, they would charge her for the service call. She threw away 345 and so did I.

Buyer beware! On their website they claim they have outstanding customer service on call. They say they treat each customer with the respect that he or she deserves. They also say their sales team is a huge asset to their company. Yeah, I bet they are. I paid 345 for 3 my yr extened warranty, for which I didn't receive proper coverage. I paid 179 for a dlp bulb, which I should not have had to pay for.

Clay of Tulsa, OK November 16, 2009

I've owned my Mitsubishi tv Model #WD-57831 since May 2007. As of today I am now ordering my 2nd replacement lamp. The first one luckily was still under the 1 year warranty and was free, but this one is a nice 256. If I have to replace the lamp every year, why not just buy a new tv. I read the lamps had at least a 2 year life if not more, but at this rate I'll be better off getting rid of it and starting over with a different tv.

kay of scottsdale, AZ November 12, 2009

Purchased Mitsubitsi # wd62628 in may 2006 in the amount of 3000 and 550 for extended warranty, not to mention a stand and delivery charge at Ultimate Electronics in Scottsdale, AZ. TV went out on 10/25/06 and a new bulb had to be ordered and installed after many phone calls and fights. Then less than 1 year later a second bulb had to be replaced, I spoke with so many people at the retail corporate office and the warranty company and was told this was a problem with this model. 8 month later guess what another bulb replacement and 5/1/09 a bulb and Ballast replacement. Here we are today 11/10/09 and red light came on and in need of a new bulb! I think it is unethical of a retailer to make a customer that made the purchase from them call Mitsubutsi for resolution, which by the way will not help. As a business person, you the retailer need to stand behind your product, not pass it off to a company you continue to sell TV made by Mitsubishi, if they continue to carry any of their models in the store then they have the relationship with Mitsubishi, not me the consumer.

Bill of cordova, TN October 21, 2009

I bought my 60 inch Mitsubishi DLP TV, (model # WD-63237) a little over 4 years ago. Within 2 years I had to replace the lamp, last month I had to replace the lamp again,(both at a cost of 264.00). Within a week of replacing the 2nd lamp the TV went completly out. Had the company I purchased it from come out and pick it up to find out what was wrong with it. I was told that the Optical engine was out and it would cost approximately 850.00. I'm retired and can't afford to fix this LEMON. Not sure what to do with this money pit... Consumers need to know, maybe thru Facebook or something simular.

mark of altoona, PA October 20, 2009

I purchased a Mitsubishi WD 52725 in the fall of 2004. Since then have had the "blinking light of death" appear with the TV. Unplugging and rebooting worked for a while, now the screen streams red/gree/tan lines and the set shuts down. Will not power on and the board appears charred. Scrapping my 4000.00 tv becasue the cost of repairs is more the a new one at this point and Mitsubishi will not back the product!

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