
Dale of Citrus Heights , CA on April 12, 2012
Satisfaction Rating1/5
Back in January 2012, my Mitsubishi DLP 65-in 65735 TV needed a new lamp. After replacing the lamp, I started getting these white and black dots all over the screen. I contacted Mitsubishi concerning the issue and they sent a technician out to diagnose the problem. The technician stated the DMD chip was failing and needed to be replaced. Mitsubishi then agreed to supply the part, but I would be responsible for labor. Knowing my TV was out of warranty, I thought that was a good deal and so I agreed. The cost of labor was $145.00 and after replacing the DMD chip, my television was fixed - no more white and black dots.
A couple of weeks ago, I noticed a new problem with my TV. While watching a program, you will see small camera-like flashes at random on the screen. The only way I can describe the problem is it's like small camera flashes the size of a pen's head on the inside of my screen but appearing at random. I called Mitsubishi about the problem and they agreed to send out another technician to diagnose the TV. On April 10, 2012, the technician showed up and stated the DMD chip would need to be replaced again.
Today, on April 12, 2012, Mitsubishi called and stated they would supply the part and I would have to pay for the labor to repair the TV. I explained to the Mitsubishi rep that I have replaced the DMD chip once before and the current DMD chip is the replacement they supplied the fist time just 2 months ago. The rep stated there was nothing she could do; the best they could do would be to supply the parts and I would have to pay for labor! I have a 90-day warranty on the DMD chip, but that is only for the replacement of the chip, not labor! I then asked to speak with a supervisor or someone with more pull and the rep stated there would be nobody else to speak to. The rep stated the matter has already been discussed with managers and that's the best they will do.
Mitsubishi is a terrible company. They have no respect for the people that buy their products and expect the buyer to pay for repairs, even though the repairs are for defective products. I will never buy another Mitsubishi product from this day forward and warn others to do the same. Buyer beware.