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Consumer Affairs


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Mitsubishi TVs and Electronics


Consumer Complaints & Reviews

My husband and I bought a 65" Mitsubishi about three years ago. Two years passed and the bulb goes out! I was not happy on the price for a bulb! Now, we have white spots all over the TV and it is ridiculous. I also see dark spots. I see from everyone else's response that Mitsubishi is not being responsible. This is clearly a defect and they should step up.

I will tell you this, we will never buy a Mitsubishi product again and we will make sure to spread the word so hard. Working people do not spend hard-earned money on a product that should be 100% replaced by Mitsubishi. I wish we never bought the Mitsubishi and went with the LG we were debating between. This is very frustrating, but I am glad we can post and let everyone know so they won't buy a product that is not worth half the money we spent.

My 73" Mitsubishi DLP lasted about two and a half years (under heavy use) before its first white dot reared its ugly head. You'll begin seeing more each week/month along with black specs. They are supposedly stuck mirrors within the DMD chip in the light engine. It's annoying that this happens so fast, and usually shortly after replacing your first bulb.

I went on to YouTube and watched videos of people removing the light engine and replacing the DMD chip. It's actually easier than you think and it took me only 30 minutes. Anyone can do it with minimal effort. I purchased a 1910-6143w DMD chip for my wd-73c8 off eBay for $175 and free shipping. It worked great and my TV is as good as new.

I bought a Mitsubishi 65" DLP HDTV in Jan 2010. It worked only two years and now, I see white and black dots all over the screen. It started with one and now the whole screen is covered with them and they are growing in number with time. I will have to trash it as it is not even possible to watch TV with all those dots on screen.

We bought our TV, and it has been a piece of junk from day 1. The bulb went out and now is a paperweight. We replaced it with an LG smart TV. Great TV by the way. We would like to fix the crappy one, but I refused to do so after hearing my friend's troubles with her same Mitsubishi one. They are going on their 4th bulb. It went out again today on them. I want help for her and us, so we can (huge laugh here) use the paperweight again. I would not recommend Mitsubishi to anyone ever! Any help is appreciated. I wish to be part of the class action lawsuit against them.

DLP bulb - I bought my TV from Best Buy in 2008. Ever since, I have replaced the bulb 4 times.

I purchased what I thought was a great brand of TV. I am very disappointed that in 4 years, I am seeing small, bright lights all over the screen. It started with two, and everyday I see more and more. I will never buy another Mitsubishi brand and will talk any of my relatives and friends of doing the same. I have TVs that are very, very old and still working beautifully. Of course, they are not Mitsubishi. Mitsubishi should stand behind their product and fix this problem that everyone is having. Count me in a class action suit.

My wife bought me a 73" Mitsubishi TV for Christmas of 2010. She paid over $3,000 for it. It worked fine for about six or seven months then the bulb went out. I paid about $200 for a bulb. That worked for about three months and the bulb went out again. I'm in the middle of watching the Lakers vs. Nuggets in the playoffs, and my damn bulb blows in the fourth quarter. I'm very upset about this. I have called Mitsubishi in the past and all they did is refer me to a local repair shop in my area like Best Buy where my wife bought the TV from in the first place. And they tell me my bulb is blown, something I already know, and no reason why it keeps on blowing out. This will be the fifth bulb that I will buy. I'm spending around +$600 on bulbs alone. I will have to pay extra to have a bulb shipped before the playoffs finish. I am very upset with this TV.

I purchased a 65" Mitsubishi 700 series DLP TV from Shop NBC on 11/08/10. Within four months, the lamp went out. Again nine months later, another lamp went out. Now at only 1 and 1/2 years old, something else is going wrong such as losing the color on the screen, turning to light purple, almost black and white looking. I cannot believe that this TV has had so many problems in such a short amount of time, and of course, I am told from both Mitsubishi and Shop NBC that I am out of warranty.

I bought this 65-inch Mitsubishi TV (model wd-60737) 2 1/2 years ago as a Christmas present for my family. In February this year, I noticed the screen had white spots that flickered. Now, the screen has approximately 50 black spots and as well as 20 white spots, some of which are flickering. I didn't get the extended warranty, but still I don't think a TV that cost me $1500 should be having that kind of issues. Now, I am concerned because I am seeing other customers with the same problem. I have emailed the company. I only hope Mitsubishi pays to have it repaired.

My 63 inch Mitsubishi TV is only a few years old. I noticed white dots about a month ago. Every day, they are increasing in number. I went online and found hundreds of complaints so I too called Mitsubishi. What was different about the response I got from the rep was that I should plug something into the TV as it was a plug and play to see if it wasn't my cable box that was causing the white spots. I told him that I didn't have anything else and that I shouldn't have to buy another component set or otherwise along with my TV to prove what he already knows about the defect in the television. I told him I did not want to play games with him and that I'm not plugging in anything else and that there are thousands of us with this problem and that he knew it.

I also told him that I knew that he was supposed to give a number of responses in hopes that I would go away but that wasn't going to work either. He then gave me the scripted response yet they would pay for parts. It would be my $200 that I would have to pay for labor. I then asked for the chip to be sent to my home and he said he would have to escalate the call to an advisor and that they would call me back in 2 business days. This was today and we will see what happens next. I will keep you guys posted. Thanks to everyone before me who posted as I would never have known exactly what to do had I not read these complaints.

Our 64" Mitsubishi DLP TV is expensive to maintain. It is only 4 years old. 6 months ago, I had to replace the bulb for about $280.00, not too bad. I guess, all I had to do was pop the old one out pop the new one in. But now, we are getting white dots. It started with one or two and in just a couple of weeks, there are now over 20. From what I am reading, I am expected to pay for the labor to get this fixed and there is no guarantee that it will stay fixed. I am not sure the money I have invested in this TV was money well spent. This TV is not very good quality and will most likely look at other brands when we purchase our next TV. Please place my name on the class action lawsuit. Thanks.

Back in January 2012, my Mitsubishi DLP 65-in 65735 TV needed a new lamp. After replacing the lamp, I started getting these white and black dots all over the screen. I contacted Mitsubishi concerning the issue and they sent a technician out to diagnose the problem. The technician stated the DMD chip was failing and needed to be replaced. Mitsubishi then agreed to supply the part, but I would be responsible for labor. Knowing my TV was out of warranty, I thought that was a good deal and so I agreed. The cost of labor was $145.00 and after replacing the DMD chip, my television was fixed - no more white and black dots.

A couple of weeks ago, I noticed a new problem with my TV. While watching a program, you will see small camera-like flashes at random on the screen. The only way I can describe the problem is it's like small camera flashes the size of a pen's head on the inside of my screen but appearing at random. I called Mitsubishi about the problem and they agreed to send out another technician to diagnose the TV. On April 10, 2012, the technician showed up and stated the DMD chip would need to be replaced again.

Today, on April 12, 2012, Mitsubishi called and stated they would supply the part and I would have to pay for the labor to repair the TV. I explained to the Mitsubishi rep that I have replaced the DMD chip once before and the current DMD chip is the replacement they supplied the fist time just 2 months ago. The rep stated there was nothing she could do; the best they could do would be to supply the parts and I would have to pay for labor! I have a 90-day warranty on the DMD chip, but that is only for the replacement of the chip, not labor! I then asked to speak with a supervisor or someone with more pull and the rep stated there would be nobody else to speak to. The rep stated the matter has already been discussed with managers and that's the best they will do.

Mitsubishi is a terrible company. They have no respect for the people that buy their products and expect the buyer to pay for repairs, even though the repairs are for defective products. I will never buy another Mitsubishi product from this day forward and warn others to do the same. Buyer beware.

I bought a Mitsubishi 65" DLP TV from ShopNBC about four years ago. I had to replace the bulb in the first six months after I got it. Now, recently, I am getting white dots and they are starting to multiply. Mitsubishi should stand behind their product and repair this apparent defect that is obviously inherent in their TV's. Everyone seems to have the same issue. ShopNBC should also step in and do something about it because several people have bought this TV from them and they continue to sell it. Count me in on any class action lawsuit. I won't buy Mitsubishi ever again.

I went to turn my Mitsubishi 65 DLP 3D HD on and I have sound but nothing on the screen. I ordered my TV from NBC Shopping Network a year ago.

I bought a 73" Mitsubishi TV 4 or 5 years ago. The lamps have been replaced and now we have spots and more spots.

Mitsubishi model WD-C657 DLP TV has a defective DMD chip. This is common knowledge. Mitsubishi refuses to step up and repair the defective part, but will charge us $200 to repair their product! Mitsubishi has failed their customers and hides behind unethical one-sided corporate compromises.

I bought a 60-inch Mitsubishi 3D home cinema TV on November 2011. I called Dell and told them I needed it fixed. I bought a one-year extended warranty. Now, I find out that my extended warranty does not cover bulbs. I have to pay for it. It will pay for the service call. Now, I am hearing that after a few months, dots will start to appear until you can't see it anymore. I am still paying for this TV and that had better not happen with this one. Why is the bulb not included in the warranty? Is this happening to many of these TVs of yours? I didn't plan on paying $159.00 for a bulb on a 1/12 year old TV. I appreciate it if you will contact me.

My wife and I have a 73 inch DLP 73732 purchased 5 years ago from Best Buy with an extended 3 year warranty. Since then, we have had 3 bulbs go (barely use the TV... no kids) and have had the color wheel/engine go out for the second time. The first time, Best Buy came out and confirmed it was the "Engine" of the DLP when all the weird colors would blink green and blue. The cost for the part according to Best Buy was $1,400.00 without labor. Well, the warranty is over and the color wheel and bulb have failed once again.

In 5 years, that is completely unheard of. The design has to be the reason for this so called engine/color wheel failing from the intense heat of the bulb and the lack of it cooling the insides. This suit is just garbage to replace the one bulb. I will never go back to any Mitsubishi products and will file an additional complaint with Consumer Reports.org since I am a long term member. They need to stand behind their product and make things right.

White spots have appeared on our 4-year old 1080 DLP TV screen. A TV should last longer than 4 years. I will never buy another Mitsubishi TV.

Never buy a Mitsubishi! My TV light began blinking its green light. I googled the problem and found the bulb may need replacing. I went to the Mitsubishi website, ordered the bulb, and goggled how to replace it. I replaced the bulb and I made sure not to touch the bulb itself and now the TV doesn't come on at all. I have had the T.V. for about four years. I'm very disappointed!

I bought Mitsubishi TV model WD-60737, 2 years ago. This past January, I had to replace the bulb. Now, I have white and black spots on my TV. What's up with this? I called Mitsubishi on March 16, 2012 and they said they would send the part to an authorized repaired shop but we had to pay $200.00 for labor. This is not right. People have to work hard for their money. We shouldn't have to fix it so early. The company should stop making crappy TVs and selling it for high prices. Sign me up for a class action lawsuit. It's not fair. Something needs to be done!

Mitsubishi 73", WD-73732 - I wish I would have known that so many people were having the same problems I was having. I purchased my 73" in January 2007 and in the first 6 months replaced the bulb. I have replaced 4 bulbs and fortunately, I had an extended warranty that covered it. Having problems with it that, it is now losing its color and I cannot get anyone at Mitsubishi to help me out, I wanted to order a new bulb from them and they don't even list my model so I cannot order it. I paid $4,000 and it is sad to say that it was only half good for 5 years.

Really, for all the down time I can state that I had it for about 3 years. Of course, my extended warranty is done and isn't it funny I never got a notice to renew but I got notices for other products. I will never purchase another Mitsubishi TV and I believe Mitsubishi needs to give us back some of our money for a lemon of a product. Now I have to purchase the bulb and this class action suit that was against them doesn't help me now because my bulb has been replaced 4 times going on 5. Never again!

Light is dead on my Mitsubishi DLP 57 inch TV after about two years. They're now the black and white dots. I will never buy another Mitsubishi TV again. I would love a class action lawsuit to teach them to sell a large piece of junk! I bought it on ShopNBC.

I have had my television for about 4 years. It is a Mitsubishi WD-60735 and the lamp keeps going out. This is crazy. Companies do recalls on many different things to show their apologies for a product going bad or messing up and Mitsubishi should do the same thing. They should replace our TVs. I mean, gosh, we paid a lot for the TV when we bought it and for repairs. It's unreal. I am very dissatisfied with them. I wish there were something we all could do for them to make it right.

I purchased the 60-inch Mitsubishi in December 2010 from QVC and the expensive bulb has conked out already! I was shocked when I read all of the problems that others have had with the bulb replacement and white dots. Guess I know what is coming next after bulb replacement. I learned my lesson. No more Mitsubishi TVs for me!

I have a Mitsubishi 1080p 73" TV that I bought in 2008. In September 2011, my lamp went out, which I paid $150.00 to replace. Three months later, I now have black and white spots on my screen. My television looks like the galaxy. I love my TV, but I am in no position to pay such a steep price to replace the DMD chip. If there is any class action lawsuit against Mitsubishi, please include me in the filing. Mitsubishi should correct these problems from consumers who have already paid thousands for the TV and then hundreds more for repairs, and before selling to unsuspecting consumers.

I experienced the same thing as everyone else in this forum. White spots started appearing, multiplied, and now our TV doesn't have a picture anymore. I bought Mitsubishi since I was raised on these TVs and their quality has been impressive. My parents still have one of their old Mitsubishis that's 20-plus years old. I bought a 55" Mitsubishi big screen, one of the old school models that served as a TV and piece of furniture all in one. That thing lasted a good 8 years, so when it came time to replace it, I had tunnel vision where I only looked at Mitsubishi. I bought a 60" DLP (because you always have to go bigger) and have been impressed yet again with another quality Mitsubishi product. 14 months later (just long enough not to be covered by their warranty), my high quality Mitsubishi product became a high quality piece of junk. What happened, Mitsubishi? You're losing your loyal customers in droves. Model: WD-60638. Serial: 138605. Manufactured: October 2010.

73" Mitsubishi TV model wd-73733 - I replaced the lamp 3 times. It has white dots. I bought the TV in 08. No one wants to take care of it. I think Mitsubishi should buy their junk back. Any lawsuit, count me in.

We have had our WD-77534 Mitsubishi for 4 years and 3 months and are completely disappointed in it. About 6 months ago, we had to replace a lamp and another lamp about 2 months later. Now, about a month ago, we started getting white spots on TV. I did some research and found out it is the DMD (Digital Mirror Device) and that the mirror stops working. Little tiny mirrors start freezing up. There are, I think, 2000 or 20,000 of them. I don't remember. And now we have about 1000 on our screen. It looks like a constellation with an attitude! Anyhow, to replace them will be $250 if it's a stand alone part. If it's part of another part, it's $750. What the hell? We bought the TV from HSN and they raved about it. We have a Hitachi old school TV that still works flawlessly and we haven't put a red cent in to it. Sign me up for class action. Whatever! I'm disgruntled behind repair. This is the last Mitsubishi we will own unless someone makes things right!

WD73833 - Concave picture that has been worked on since Oct 2011. The bulb went out twice. The warranty company will replace it with a downgraded TV. I will contact my state attorney general. They do get results. If everyone does this, there will be a class action started by the states. You have to contact your state attorney general's office first though. You can reach me at **.


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