Mitsubishi

Terri of Staten Island, NY November 17, 2009

My husband and I purchased a Mitsubishi DLP televison. The salesman pursuaded us to buy an extended warranty for 345. His main reason being that the DLP has a lamp that lasts for approximately 6000 hrs. He went to great length to talk about his wife and child at home who have the tv on for many hours and so his lamp blew in about 1 1/2 years. He said based on that alone, we would be getting at least 2 lamps in the 4 yrs. Mitsubishi warranty is 1 yr. Electronics Expo warranty is 3 additional yrs. On the back of my receipt, it clearly states that the invoice serves as a contract for the microextended warranty. No other type of warranty was offered.

My bulb blew out in March, 2008. It took several weeks, maybe 4-5 to get a new bulb. I had to continuously call the store. They never called me. I had to eventually speak to a manager. They kept saying the bulb didn't come in on the truck. On November 7, 2009 my lamp blew out again, this time with no warning. The people who replaced the first bulb from the store, never reset my tv to warn me. I called the store the next day. I was told there is nothing they can do, because I am only covered for one lamp. I said that is impossible. I was told to call back Monday, see what the girl could do for me.

She took days to get back to me, I had to keep calling. She told me that the warranty states that I am only covered for 1 lamp. I told her the Mitsubishi book clearly says that the lamp is considered a part. Electronics Expo is suppose to cover all parts after my 1 yr warranty with Mitsubishi. The girl said she would email the warranty people. I told her to cc me on the email. She never did. The next day she said her computer was down all day, so she just sent the email and was told to fax me the warranty paper.

On the first line it says The extended warratny provides coverage for rear projection televisons. It also provides for a 1 time replacement of the original projection lamp if blown out. It also says you must bring your merchandise to the store with your invoice. How would I bring a 52" tv to the store? And why did they come to my house if that was the case? Then they mention another warranty called exwinhome which is an upgraded warranty, which says they will arrange an appointment to service you. This paper was never given to us at the point of sale. In fact, my sister in law bought a similar model, same brand, dlp tv, and she was never given this either. Her salesman talked her into the extended warranty as well for the lamp. The salespeople are trained for this.

I asked to speak to the manager. The manager insisted that this paper was given to me with my receipt. I told him it wasn't. I asked him were you there? I was handed my invoice and a term of agreement for their credit card, which I charged 1000. I gave them 1700 cash. Then the manager changed his story and said that this paper came in the box with the tv. It's supposed to be a hard cardboard type. I think I would have seen it. I told him I only received the Mitsubishi manual. He said it's oon page 2 of the manual. I said, why would your extended warranty terms be in their manual. The he said no it's stated in their manual. I read to him from the manual exactly what it said. He said I can read the manual online right now. i told him I don't care, why do you keep changing your story?

I even went online and the manual says nothing about the warranty. Electronics Expo wanted to charge me 299 for a new bulb. I found the bulb online for 179, same bulb. I wrote a letter to the President of the company. I told him I want my 179 refunded to me. Shame on them! Totally deceitful. I don't appreciate being lied to. When my sister in law's lamp light kept coming on, she was forced to call Mitsubishi directly. Electronics Expo said if they come to her house, and if nothing is wrong, they would charge her for the service call. She threw away 345 and so did I.

Buyer beware! On their website they claim they have outstanding customer service on call. They say they treat each customer with the respect that he or she deserves. They also say their sales team is a huge asset to their company. Yeah, I bet they are. I paid 345 for 3 my yr extened warranty, for which I didn't receive proper coverage. I paid 179 for a dlp bulb, which I should not have had to pay for.

Clay of Tulsa, OK November 16, 2009

I've owned my Mitsubishi tv Model #WD-57831 since May 2007. As of today I am now ordering my 2nd replacement lamp. The first one luckily was still under the 1 year warranty and was free, but this one is a nice 256. If I have to replace the lamp every year, why not just buy a new tv. I read the lamps had at least a 2 year life if not more, but at this rate I'll be better off getting rid of it and starting over with a different tv.

kay of scottsdale, AZ November 12, 2009

Purchased Mitsubitsi # wd62628 in may 2006 in the amount of 3000 and 550 for extended warranty, not to mention a stand and delivery charge at Ultimate Electronics in Scottsdale, AZ. TV went out on 10/25/06 and a new bulb had to be ordered and installed after many phone calls and fights. Then less than 1 year later a second bulb had to be replaced, I spoke with so many people at the retail corporate office and the warranty company and was told this was a problem with this model. 8 month later guess what another bulb replacement and 5/1/09 a bulb and Ballast replacement. Here we are today 11/10/09 and red light came on and in need of a new bulb! I think it is unethical of a retailer to make a customer that made the purchase from them call Mitsubutsi for resolution, which by the way will not help. As a business person, you the retailer need to stand behind your product, not pass it off to a company you continue to sell TV made by Mitsubishi, if they continue to carry any of their models in the store then they have the relationship with Mitsubishi, not me the consumer.

Bill of cordova, TN October 21, 2009

I bought my 60 inch Mitsubishi DLP TV, (model # WD-63237) a little over 4 years ago. Within 2 years I had to replace the lamp, last month I had to replace the lamp again,(both at a cost of 264.00). Within a week of replacing the 2nd lamp the TV went completly out. Had the company I purchased it from come out and pick it up to find out what was wrong with it. I was told that the Optical engine was out and it would cost approximately 850.00. I'm retired and can't afford to fix this LEMON. Not sure what to do with this money pit... Consumers need to know, maybe thru Facebook or something simular.

mark of altoona, PA October 20, 2009

I purchased a Mitsubishi WD 52725 in the fall of 2004. Since then have had the "blinking light of death" appear with the TV. Unplugging and rebooting worked for a while, now the screen streams red/gree/tan lines and the set shuts down. Will not power on and the board appears charred. Scrapping my 4000.00 tv becasue the cost of repairs is more the a new one at this point and Mitsubishi will not back the product!

Gina of Boerne, TX October 19, 2009

I bought a Mitsubishi television Model # 52725 a few years ago. The motor board went out on the television and parts are no longer made for the tv so had to be sent out to mitsubishi to fix. One year later the motor board is out again and will cost 900.00 to fix again. I have seen alot of post with this same problem and mitsubishi does not want to recall the televisions even though their product is not working.

Beth of Hillsboro, OR October 19, 2009

Same problem as everyone else is posting. Overheating. lamp problems. Have had serviced only to experience same issues a couple of weeks later. Lamps are several hundred dollars and service is much more than that.

Gregory of Fredericksburg, VA October 12, 2009

I purchased a rear projection HD Dimond series Mitsubishi TV Model WS65713 aprox. July 2004. The picture quality was flawless. A couple times within the year, my TV would not power up. Only a green power light would flash. I unpluged the power cord from the top-of-the-line surge protector, waited for 30 minutes, and the HDTV would come back on. On 10-11-09, I tried to watch the HDTV only to get a black screen, no sound, nothing except for the flashing green light next to the power button as before.

After reading other consumer complaints about Mitsubishi's TV products and their inability to resolve this and other defects, it is painfully clear that I purchased a product that was clearly defective, and Mitsubishi will NOT stand by their product. I will not pour additional money to fix this problem as others did who testified so clearly on this site.

My only hope is to appeal to ComsumerAffairs.com for immediate action against Mitsubishi TV and force them to remedy this situation ASAP to the satisfaction of the comsumers who paid their hard earned money for a product that was allegedly defective from the initial design, and did nothing fix the problem before releasing the product to the general public. I have been harmed economically (2500), and can't use the space allocated as my home theater that my family was so fond of.

Kathy of Boelus, NE October 5, 2009

Our 37" television died and now we must downsize to a 32" because the things are build to be wider than they are tall. There must be millions of nice wooden entertainment centers out there that people can't find a television to fit. Mitsuibish has a television that would fit if they would make something smaller than 40". 1,000 piece of nice oak furniture which would look stupid with a small television in it!

S of Las Vegas, NV September 22, 2009

I purchased a Mitsubishi WS65613 TV because at one time Mitsubishi had a good reputation. It has been a a pile of junk. I first got the gree light flashing, which I reported to Mitsubishi. Then the green light shut off the set. Great serice at the cost of 700.00 on a product they knew was bad because I had told them. The NON-service people said "We have to take the set to the shop." I told them it was just the chip on the board so replace it. "No it has to go to the shop." Off course it was 100.00 up front to take the set. Finally got the set back a week later and the green light was gone. I did notice the screen had faint white boxes accross the bottom. I called about it and they told be I must have used the subtitles too much. I timed the subtitles and very few last over 4 seconds which is hardly enough tome to burn the screen. It is also very strange that the boxes were NOT on the screen when they "Had" to take the set to the shop. In conclusion I will NEVER buy another product from Mitsubishi and I have stood at the local TV stores and expressed my opion to people looking it their products. This company deserves all the NO Sales we can give them.

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