I was put in contact with Lifetime Service Center after my new LG microwave fan would not turn off. I called LG and they set up an appointment with them. A few hours later Lifetime called me and told me they would need to order a part before they could make an appointment. So after waiting a week they called and set up another appointment for a weekday between 4-8. The day of that appointment they called and said they hadn't heard from us to reschedule and they would not be coming out. They said they called the previous week and left a message for us to call them back. This was a blatant lie as I checked our phone logs and received no calls from them. Then after making a third appointment they called me again to let me know that again they couldn't meet. As a result, I canceled all my appointments with them and filed a complaint with LG.
Consumer Complaints & Reviews
I bought a 3 yrs extended warranty thru B&H when I purchased my Canon camcorder. In July I called Lifetime Service to find out the turn around time for repair service. I was told the most would be 10-14 days. They sent me a mailing label and I sent in my camcorder to repair for broken lenses. On July 12, got a e-mail from they that they received my camcorder and it will take 24 hrs to evaluate problem. Didn't get another e-mail until 18th of July that parts were ordered and the standard time would be 3-5 business days. No detail finding of the problem, nothing.
Then another e-mail on the 26th of July that parts were being ordered. What? Again? Still no explanation. I called Lifetime Service, they don't have any information to give me because there was no repair ticket from the technician. I had called SageMax(warranty company) and B&H, and it likes I am going to wait a long time before I see my camcorder, because neither companies can give me a time when repair will be completed nor can they tell me what happened to my camcorder. Worst company I ever have to deal with.
I purchased a Sony Reader with a repair/replacement warranty from Target. I've had the same issue twice now with the unit's USB port not working properly. I am going on vacation in two weeks and they can't guarantee they'll have it back to me. They won't let me expedite at my own expense the return to them and subsequent return to me to get it back in time.
When I asked about the replacement portion of the program, they were very edgy and said they try to fix the problem first. When I sent it the first time, they said the problem was because I tried to download two different types of files onto the unit. First, what does that have to do with a USB port? And second, their claim is incorrect as I only downloaded PDF files. What a waste of my time!
I purchased an extended warranty through Walmart. They don't tell you that they don't actually perform the service if you have a claim. They instead have you deal with Lifetime Service Center. We purchased a Philips 19-inch LCD TV. It quit working and just showed a screen with what looked like pages of white paper stacked.
When I called Walmart, they had me call LIfetime. LIfetime sent a shipping box and bubble wrap to send the TV to them. When the TV came back, the invoice said, "Your product has been repaired, serviced and is ready to go!" We thoroughly inspected your product by functionally testing it. Your unit has passed all of our diagnostic checkpoints and is now working correctly. It also states under "Service Performed": "physical damage. Smashed screen ZPH." There was no smashed screen when it left our house. Since it came back we can see the smashed screen. It looks completely different than when we sent it.
I wish we would have taken pictures before we shipped it, but we trusted the service company. There are now fine "cracks" in addition to the white stacked pages on the screen. The agent at Lifetime said it they could not fix it because the box was intact. We disagree. The box has a crush mark about four inches down from the top. We can't tell if there was a point of impact, but the box is not intact. Lifetime told me that I would have to file a claim through customer care at Walmart. I then looked up Lifetime Service Center o-line and there are previous complaints against Lifetime refusing to fix products and even an exact example of them claiming the screen was smashed and that the customer states it was not when it left their house.
At this point, it is hard to tell. I did call Walmart's customer care and they are going to investigate it. They have the pictures from Lifetime that, of course, show a smashed screen. Something isn't right here. How can they sell extended warranties and then trump up damages so they don't have to honor them.
I purchased a Samsung camcorder back on 6/13/08 with a 2-year warranty. The memory card would not come out of the camera and I also had an issue with the disc not finalizing. I called this company and they sent me out a box to mail the camera back to them for repair. When I packaged up the camera, I included a note indicating both problems. Lifetime Service Center sent the camera back with a note stating that the SD card holder was broken off the main circuit board and it was returned "not repaired".
Well, there was absolutely no explanation as to the other issue as noted about the disc not finalizing. I called this company and spoke to 3 different supervisors (I can only recall 2, Billy and Tabitha) who informed me that because the 1st issue was not covered they would not even address the 2nd issue. They stated that if "I" pay to have the 1st issued fixed, then they would look at the 2nd issue. This is bogus! The issues do not relate to each other in any way. Now I have a $300 camera that I foolishly purchased the extended warranty from this "so called" company and they won't even fix the issue. At least, if they had fixed the disc issue, I'd still be able to use my video camera. I strongly feel that this company will try to find any loophole or excuse not to fix the problems. They just collect people's money and ignore the problems that arise.
We purchased a new home DVD theater system in '08. The DVD player has stopped working. I called to have an order done up to have it repaired. The unit had sat on my entertainment center from day one. I sent it in and about one week later. I called them to check the status of my repair. They indicated to me that they are unable to repair it because it was infested with bugs. After a short argument, we hung up. The unit was returned to me and when I received it, the unit is scratched and missing the play button and the front panel doesn't even fit the DVD player. I called again and they said it was returned to me in the condition they received it. Watch out people and take photos of your stuff before sending it in to this place for repair.
I purchased a Polaroid flat screen TV in 2007. It started smelling like smoke and the picture went out in 2009. We called lifetime service unit (the warrantor) and they shipped us a box with foam to ship it to them. We shipped it to them with the stand on it. They fixed the TV and sent it back within two weeks. It has been over a month now and five phone conversations and we still have not gotten the stand which they say was shipped next day last week. Once again, I called this morning and now the "shipping supervisor" has to be contacted. They wouldn't give me a name of the shipping supervisor when I told their "no name customer service operator" that I was filing a complaint with consumer affairs. I have not been able to use my television for over a month!
I sent an LCD TV in for repairs under warranty. The TV started to have a "fuzzy" picture for a minute when first turned on. This progressed to +5 minutes. I called in on the warranty and a pre-paid foam padded box was sent to me. I shipped it. Two months go by with no communication so I called. They said the LCD panel was cracked. They called it customer damage and would not repair it. I explained that nothing was wrong with the screen when I shipped it and asked them to file an insurance claim with the shipper. They said no and gave me the option of having them ship it back. When I got the TV back, the screen was severely cracked. No image could be seen at all.
I bought a Polaroid 32" LCD TV (FXM-3211C) for $470 with an extended warranty for $166. The TV started to have a "fuzzy" picture for a minute when first turned on. This progressed to +5 minutes. I called in on the warranty and a pre-paid foam padded box was sent to me. I shipped it. Two months go by with no communication so I called. They said the LCD panel was cracked. They called it customer damage and would not repair it. I explained that nothing was wrong with screen when I shipped it and asked them to file an insurance claim with the shipper. They said no and gave me the option of having them ship it back. When I got the TV back, the screen was severely cracked. No image could be seen at all.
