LG DVD Player

Their products failed just after warranty on a variety of electronics. I first purchased an LG DVD Recorder which failed to record or play DVDs just after 12 months (I've had a Koss DVD player that still works after 8 years). I bought an LG dual layer light scribe DVD writer that no longer works after 16-18 months. I've recently had problems with LG laptop (DVD writer no longer works and a USB port is no longer working), but the worst is my 42 inch plasma TV that quit working 3 months after the warranty expired and LG refused to help even though it was a common problem and had a recommended upgrade to fix the problem.

$600.00 later, my TV has just quit working again less than 6 months later. Only 3 months warranty on fixes but it is exactly the same problem no video. I will never buy another LG product in my life and will let everyone else in my life know that they sell junk. Please be aware that they don`t know how to make products only market themselves. They don`t back anything except a basic warranty.

I purchased an LG DVD/VCR Combo Recorder. Nine months later, the motor went out. The part was under warranty, but LG insisted on charging me for the labor, even though the cause of the problem was their fault. I told them that if they insisted on charging me, I would never do business with them again. They didn't care, they told me to go ahead, they wanted their money. The Best Buy Geek Squad agreed with me and replaced my defective LG with a Sony for only the difference in price. I will never buy another LG product again. Clearly, they don't care about their customers.

I bought an LG RC897T on 01/09 and I have had trouble with it ever since. I made numerous calls to LG and have been given two case numbers. Over 2009, I was instructed to do factory reset with little success. It would work for a few days and quit. I finally requested for a new unit in 11/09 while still under warranty. The unit was sent in for repair and returned in two days. It worked for a short period and then quit completely. I work during the day so I have been calling in the evening. I have had conversations with several agents and their supervisors. I was told that they would extend the warranty but I would have to pay $69 and I said no.

After some debate, they agreed to replace the unit as I had made so many calls to the company. I had never asked for my money back, just a unit that worked. I was instructed to box the unit, and attach a case number they gave me to five sides of the box. They would send me a shipping label. This didn't happen so I started calling in every week or so. I was promised all was well and to be patient. I then received a phone call asking for my email address. I called them and gave it and asked why.

They said that they would be emailing me the shipping label as it was faster. They said it would be here in three days. Nothing. I called again and was assured it was on the way. I called again this week and Tony told me that I would have to pay the shipping. I asked about what was going on over the past several months and their promises of free replacement. We ended up debating for about 10 seconds and he hung up on me. At present, I don't know what to do and really want to have a working unit.

LG does not have a manuel or remote for my model. "They only go back to 2008"

I purchase an LG BD300 Blueray player on Jan 10. It quit working about 2 weeks later. I have been to LG service website and their 800 number approx 20 times. The y have run me around so long that I have passed the 30 day return policy of the store. They have told me they will send a new DB300 several times, bu have yet to do so. If you get Dave on the 800 number, RUN. He hung up on me yesterday. SOME SERVICE!

Paid for a product I don't have use of for over a month.

I bought my H/Theatre LG DVD Player 4 months ago, and I have problems with it reading any discs. I took it in to L.G. and they said to me they would get back to me by Friday the 9th, have not heard a word. I am dissapointed with my purchases as I paid cash, and too get problems after 3 months with a brand new item upsets me. At the time I was there, another customer had also the same problem with his system. I purchased my system at Ster in N1 City an they told me I must take it my self to L.G. which I think is also bad service, I would like to know how long I must now wait for a decision an when I can get my DVD player back

Many thanks for your understanding,

I own 4ea. of the LRM-519 DVD/DVR recorders. I have spent over $200 having each of these units service checked at local LG repair centers only to discover the identical problem with each unit. Each unit has an issue with the power supply/main board and LG does not support this repair with replacement parts.

This issue appears to be a LG design flaw and I expect LG to repair these units or provide replacements.

I purchase a top of the line DVD/VSH player/recorder. About 2 month after purchase it satraed not wanting to read DVD only. It would play CD's and VHS. I belong to Netflix and I would always put the blame on the DVD's, thinking they were scratched or dirty. After several tries the DVD would then go. As time went the DVD's took longer to get started. Again I thought the DVD's even new ones. By this time several months had paa by taking it out of warranty.

But in the last couple of months it got real bad. Coming up with no Disk or Disc Unknown. I went and purchase the best DVD unit cleaner to be sure this wasn't possibly the problem. I had spoken to a Bestbuy rep when I went to purchase a new computer from them. And that's also where I bought the Player. That didn't work so I went on to the Net to see if I could find anything about this unit. WELL I DID. On a site called FIXYA an electronics site that deals with consumers having problems with all types of electronic. I e-mailed them about my DVD. Guess what this unit Mod.#RC797T has had the same problem with many other consumers.

So I called LG, that's who the rep at best buy advised me to call. Well talk about a runaround. I Did get a case # so they could keep up with my phone calls. But each rep at LG tells me something different. We can waive the labor and you can take it local. Another you'll have to ship it to Alabama. Another we can sell you the extended warranty. I told them that I am not in a financial position that I have to be concerned about paying for ANYTHING. But I feel I should have to go through all the Ship her ship there etc. etc. I advised them that I at this time have 3 flat screen TV, 1 being an LG. 4 LG cell phones. And I just started to research on the net the best Blue Ray since I am having problems with My LG DVD. Among Blue Ray shopping up poped LG. That's when I thought maybe I'll give them a try first. No luck No way. A lots of inconvience and run-around.

I told them I will never purchase another LG product will be a walking/talking billboard. I work in a vary Casino and I an A Supervisor at that Casino. Meaning I see Thousands of customers and Employees a Month. So guess what I'll be advertising anytime a purchase of electronics comes up.

Won't play dvd's at the start it takes several attempts to get started