Lexmark Printers

I purchased the Genesis S815 printer on 4/26/11. This printer is junk. It always streaks and the ink cartridges are extremely expensive. I sent an email to their support team about the constant streaking as it ruined many envelopes for my wedding invites causing me to go purchase more. It can't handle anything small, it never prints straight, and always streaks ink. They gave me instructions to take out the printer head, update the firmware, replace printer head, deep clean print head, and test page. Now the printer won't print at all.

I called on 3/24/12 and had to talk to an Indian gentleman who could barely speak English and was reading from a script. After spending over an hour on the phone, my printer now just spills out ink in large amounts when trying to print. I get constant errors about the printer head and the new $60 ink trays I just purchased. They are sending me a new printer head but I don't even want this printer anymore. After reading complaints, this is a constant problem with this printer. They should remove it from the market period. I want to return my printer and purchase something new.

Cartridges all have ink, pages come out blank. Done all maintenance, piece of junk! So disappointed, I would like to trade it in. Also it's a wireless and takes over a minute to actually print when it was working.

I purchased a Lexmark Pro705 with a 3 year warranty on 2/27/11 at Staples. I was looking for an all in one printer-scanner-photo printer & fax. for personnel use at home. I especially wanted it for the photo printing & fax. I was told by the salesman that this model uses special ink cartridges that are much cheaper than other machines cartridges but is designed to print more pages with fewer cartridges. Despite this special feature I have had to replace the black ink cartridge twice. Less than two months later on 4/5/11, I spoke with Lexmark Tech. Support (Jerry) regarding a message on the machine to clean Printer Head - he guided me through this process and determined that I needed a new Printer Head which I received by mail. Tech Support guided me on how to install the new one.

Now I am having problems with the fax and the photo printer. I can send a fax but am not able to receive a fax and I cannot print photos. I had no problem with the fax machine before. Now when someone attempts to send me a fax the machine says to press 9 to receive, if you press 9 it then tells you to enter the fax number, as if you were faxing. (Why should you have to stand in front of the fax machine to receive a fax) I have attempted to fax my home machine from my office fax machine which failed-but I was able to receive a fax from my home machine. The photo feature does not print the photo-the photo paper comes out blank.

On Wednesday 7/13/11, I called Nicole from Staples who documented all my complaints and gave me a reference # 2082-6053 & the phone number for Lexmark warranty. She told me to give them the reference number and they will see the documented complaints. I immediately called and spoke with Mona who told me she had no record of this complaint number, so I went through the whole story again. In an attempt to trouble shoot the problem I was asked to turn on the machine-press setup-scroll to align paper and press start. The machine started to print something. About a 1/4 of the page came out with some boxes on it and the paper kept re-feeding itself like it was printing more information. It re-feed itself about 5 times and came out blank except for the few boxes it printed on a 1/4 of the page. I reiterated all my complaints with this machine to her. She said she could send me a new one or an upgraded one in about 2-3 days, when I asked for a refund she said that would take about a month and a supervisor would be contacting me within 24-48 hours. I had to ask her for a reference number, so if someone didn't call and I had to call back they could refer to this #. The reference # that she gave me was 1-590-550-5174.

On Wednesday 7/20/11 I had to call Lexmark again since I did not receive any call. I spoke with Joanne who told me the reference # was not in the system and there was no complaint information when she searched the system by my phone number. Needless to say I was infuriated and once again had to repeat the story all over again. She too offered to send me a new machine or an upgrade, I told her I wanted a refund. She too told me that a supervisor would contact me. She gave me reference # 1-595-640-9671 and as requested by her I also faxed her a copy of my sales receipt. She called me to confirm she had received it. I asked her to have her supervisor contact me on my cell phone not my home phone.

Later that day I received a call from Liza from Lexmark, who was not a supervisor, but wanted to go over my complaints again, and again offer me a new machine or upgrade. When I told her I requested a refund, again I was told a supervisor would be contacting me within 24-48 hours. Later that same day I received a call from Nerissa who said she was a supervisor who again offered me a new machine or upgrade but when I told her I wanted a refund she told me that my request for a refund was denied. When I asked why she told me that the Resolutions Department had made that decision. I requested the name of the person from that department that made this decision. After being placed on hold for awhile she told me his name was Dan. I asked for the phone number for the Resolutions Dept. which she could not provide me - I asked for an e-mail address to contact Dan or the Resolution Dept. myself, I was told the e-mail address is an "Inter-Office e-mail only".

I then requested that she "Inter Office E-Mail" him (Dan) and CC me on the e-mail sent (which Lexmark has my e-mail address on file) requesting he (Dan) contact me!! She said that she would do that but would not guarantee someone would call me, but I emphasized that I wanted to be CC'ed on the e-mail she was going to send him. Well needless to say it is 7/24/11 and I have not seen any e-mail nor has anyone from Lexmark contacted me further. The sad part is I even recommended this machine to a friend, who is experiencing the same issues. When she contacted Lexmark they told her they were sorry there was nothing they could do for her since she didn't purchase a warranty and she only purchased the machine 3 months ago.This is not the first Lexmark product I've owned but rest assured it will be my last.

I contacted Lexmark when I started having a problem with my printer. I explained to them from the beginning that I couldn't deal with things in a timely manner because I have a heart failure and have been in the hospital for about seven months. I understand that the printer has only a 1-year warranty, but when it hasn't been in use for a complete year, I feel that an exception should be made, especially since this is the third defective printer I have had from Lexmark. The first two were defective from the factory. I did get a limited use from this one, but not even a year's worth of use.

When I contacted them the first time, the tech support said that I needed to buy two new Lexmark ink cartridges. They said that if the ink is not used on a regular basis, it dries up in the cartridge. So, even though the cartridges in my printer were not empty, I bought two more. After trying those and going through all the instruction of tech support, the printer still does not print. They determined that it "had become defective." So now, I have more ink I didn't need, and wasted more money on a printer that didn't work.

I then requested that they replace the printer with one of equal value and style and replace the ink for the type needed by the new printer. They refused, after several contacts made to them. I spoke to tech support, their supervisors, and was sent finally over to pre-sales, where I was offered a discount on another printer. I feel that one would not want to buy yet another printer, when the three previous printers have been defective already. I tried to be fair to all concerned, and they refused to correct this issue. After hours on the tech chat, I have not received any satisfaction on this issue.

I purchased Lexmark S605 printer from Staples in March 2010. After going thru unnecessarily long installation it would not function at all. Returned to store and exchanged for same model which did work partially. It apparently has a problem with Windows 7 because of bad drivers, requiring constant re-starts of system to allow communication between computer and printer. It also would not print color without streaks. Three attempts with tech support (with unknown hours of wasted time) did nothing to solve problem. Lexmark has refused further communication and will not replace printer as I requested. Tech support (in the Philippines, naturally) was very polite but totally incompetent and there seems to be no way to reach customer service, if any, in this country.

This is about Lexmark printer 3550 (TONER). It is my contention the black toner cartridges for this company's line of printers are intentionally not filled to capacity. I do not have the tools to measure or even benchmark to back this up, but if I spend $23.00 for every 50 pages printed, someone can benchmark this for me. I have used HP printers and Brother printers, etc. and have found their toner to last significantly longer. I hope this complaint is echoed by others, because I would like nothing more than to have my suspicion confirmed, and recoup the hundreds of dollars I have sunk into this printer.

The Lexmark printers are set up to disallow any cartridges other than their own. I recently bought new ink cartridges for color and hand refilled the black. My computer will not let me print. I hear that there is a chip that won't recognize non-Lexmark refills and also disallows manual refills. Now the two color cartridges that I bought are useless. For days, I kept reinstalling the black (I had done it several times before with no trouble) and each time a page full of color would print out as a realignment. This is environmentally unsustainable, and it is despicable.

I have a Lexmark C782n color laser printer. I was using it to only print my name in blue signature line on marketing letters when about a year ago the color cartridges needed replacing after about a year's worth of use (not sure how many pages used by then). I was shocked to find they cost $350 to $450 each! I called the company who had me download some update that had to be installed to the printer and was told this would fix the problem but be sure to turn black only mode 2 places on the printer and on the software, which I did and had not used color since. I replaced them and went to black only mode. Last week, error messages pop up low on cyan and magenta ink, now it crawls to print out a letter or envelope.

I called the company. I can't find my prior complaint, go figure. 1st tech says pull the color cartridges and it will work in black only, it doesn't. 2nd Tech gets on the line says, "It's a color printer and will use color when the machine calibrates, even if it's on black only (but where did the ink go? evaporate - when it calibrates no paper is printed on!). Machine will run slow when color low. Only way to fix is to replace cartridge. Pull cartridges? That only will work on the low end models!"

Of course, there's no documentation in their literature saying this or on the website. I ask for B & W replacement. I get customer service that left message will not replace the machine but offers me 3 new color cartridges. This won't fix the problem and will continue to cost me $700 to $1k per 10 to 15,000 letters generated. Now I'm going to send out that much per month making it cost prohibitive to use this printer! I'm thinking of class action and they are no strangers to ink class suits per my Google search. Ok I've never done a class action vs. a huge corp. but my feathers are ruffled enough now. What do you think?

I sent them a letter stating the ink that I had purchased was malfunctioned.I put it in my printer but it did not work. I got a letter stating to mail the black ink cartridge back to them, I had to pay for shipping charges. I sent it to them, but I have yet to hear from them. I sent them another letter and still I have not been contacted. I want to get reimbursed for the ink cartridge that did not work.

I am out the cost of cartridge and postage 21.65 plus 1.78 total 23.43 I would like to be reibursed the money or the ink cartridge. #3 lexmark x2580 printer

After changing the ink cartridge on my Lexmark X3470 it stopped working (less than a year after purchase and within the warranty period). I chatted online with a Lexmark rep. The diagnosis showed a defective printer and he apparently began the process of sending a new replacement. Since then, and after several conversations (see below) with various Lexmark employees, I still have no working scanner/printer and am quite frankly amazed that a company like Lexmark could allow these oversights to continue.

Since the original chat, I have only received from Lexmark a printer cartridge - which was the wrong cartridge. I sent it back and called and spoke with a rep who attempted to make corrections and assured me the scanner would be sent out and I would receive it by Tuesday (Oct 2nd).

David? from Lexmark called on or about Wed (Oct 3rd) asking how our new printer was. We had not received it and my wife explained this to him. David then gave her a new ref number and after apologizing, upgraded the scanner/printer to a model above our current broken one, and of course assured her it would be here by the following Monday (8 Oct).

On Friday (Oct 12th), my wife called and spoke with Tom? who again apologized and couldnt give a reason for the oversight but assured her that it would arrive by the next Friday (Oct 19th).

Oct 19th I called and spoke with Jack? and His supervisor John? who acknowledged the printer/scanner had STILL not been sent out. John assured me he would look into it and promised to call me back in less than 2 hours with an answer - he never called back.

On Oct 19th after not hearing back from John? I called directly to Lexmark International Inc. and spoke with Bill? who took my information. An hour later, Mark McGowan called me back and told me he was sending an upgraded printer/scanner that day with 2 extra cartridges and that it would arrive on Saturday (Oct 20th). It did not arrive on the 20th.

After not receiving the printer as promised on the 20th I called Mark McGowan on Oct 22nd via his direct line to find out if in fact he had supervised the sending of the printer as he vehemently had told me he would. Apparently no action had been taken and he asked to call me back later. I questioned whether he would actually call me explaining that he had not kept his word to this point and he rudely hung up on me.

To date, I have not received anything from Lexmark and wrote and fax'd the above information to the CEO of Lexmark as well as filed a complaint with the BBB.

amount of ink left in it.(we opened the cartride and checked). please help there has to be something we can do so these companies can not rip the consumers off.

I purchased a Lexmark printer and mailed in for a 70 dollar rebate- I completed all forms properly (UPC label, etc) and submitted everything on time for the rebate. I contacted the rebate center at least twice- both times i was assured that there was no reason for the delay and i would be getting my rebate. I finally contacted the main headquarters (my email bounced back from them no less than 20 times before being accepted). Debra Gabard again assured me there was no reason for such a delay and she would make sure my rebate was processed. I spoke with her over 3 weeks ago, no rebate, and i have not heard back from her.

I appreciate that you have included this warning in your publication. I will know when I need a new printer that I won't want to purchase a Lexmark or HP model. The ink cartridges are too expensive to replace them every couple of months, never having used them.

I didn't worry much about it as I really had not needed to use the FAX at that time since I had been working rather steady. Due to unusual circumstances, I subsequently moved last year to Denver and thought as soon as I could, I would try here to set up my 3 in 1 to allow me to FAX from home in order to do job searches which I was finally able to do a couple of months ago. I know I am now sort of foolish for not pursuing the lack of being able to receive FAXes on my machine because for the last couple of months I have been going back and forth between my Qwest phone company and Lexmark along with trips to Wal-Mart locally to get technical assistance to try to get the FAX part of my Lexmark 3 in 1 to work only to find out today that I had not been informed by Lexmark after my purchase that I may have a defective product.

On speaking with their representative on my prepaid cell phone for 30 minutes, he finally asked me for the serial number of the machine and then finally admitted they had trouble with the FAX part of the machine and that it had been defunct all this time. Why hadn't I received a communication either by Email or other means that their could be a problem with this particular brand of machine long before today?

You go and want to copy something off the internet, well you have to copy everything til you get to what you want.

and I will buy it.

the 8th of Jan, ran out of minutes.

I really do feel like they wasted my valuable time and priceless gas. I had to drive 60 miles total = 30 going to the store + 30 coming back home. I did this twice in buying and returning this product and I feel like they baited me in buying this item for the price, and the price was not the problem. It was the packaging of the product. Example: Do you buy a car with no wheels for it to be cost-effective? Example 2: Do you buy a house without windows and doors for the cost-effectiveness? The point of the matter is...it's not a cost-effective way of doing business when people work hard for their money they expect to get ALL the attachments when they purchase something. Something should be done about this.

on march 30, 2002 i ordered a lexmark all in one printer, scanner, copier, fax machine. however, at the time of this purchase it was not indicated anywhere that was visible on the pop-up that this product could not be used with os windows 95. okay. well i contacted the aol shop direct customer service,via the internet, there was not a telephone number to contact anyone in person. they sent me an e-mail stating that this was indicated on the purchasing screen. i did not see that information anywhere.

well, i thought that since i was in the market to purchase a new system, i will not make a big fuss over this problem i just wait until i get a new computer to use this product. now that i have purchased (on august 1, 2004) a gateway m520 notebook with windows xp home edition, which is considered to be a desktop replacement notebook. i figured their should not be a problem with this lexmark. wrong! brand new, its been out of the box two weeks, i have not been able to fax or scan a document as of yet. it prints and copy when it wants to. after contacting lexmark support several times and walking through ever fix-it solution that they had to offer, nothing worked. finally, they told me that it was a problem with my computer. i have not had any problems with this computer at all. in fact, i borrowed my 16 year old daughter hp printer to check and it worked fine. not a problem.

representatives of the microsoft corp. suggest that i download a free service pack to protect my computer. and gateway computers rep explained that there is a problem with lexmark drivers for the product. lexmark is not owning up to this problem, meanwhile, this purchase is practically worthless to me. i contacted aol support/cutomer service online and was told to go to keyword: shop chat. this only put me on a search screen of results that had nothing to do with what i was looking for. i feel that everyone is passing the buck, and i am resolving this issue.

b. ****

The original color cartridge I purchased with the printer is still installed and still working fine. Lexmark does not allow third party vendors to sell cartridges for their printers (according to WalMart) nor will they allow refill kits to be sold for their cartridges. The black cartridge for their most inexpensive model sells for $28 at WalMart, the color considerably more. In fact, by the time you purchased both carts twice, you've already spent well over the original cost of the printer. At least we know why they no longer include a set of cartridges with their printers. I will be getting rid of the Lexmark as soon as possible in favor of an Epson, HP or a Canon printer. At least you can buy reasonably priced cartridges that run dry before they stop working or even refill kits for those.

The copier never would work. I had to purchase a power cord from Lexmark for the copier because I had sent to original one back with the first copier that I had problems with. When the second copier would not work the technician said it could be the cartridges so I purchased two new cartridges that cost another $63.99. The cartridge carrier on the copier still would not work. I have sent several e-mails to Lexmark explaining that I trusted them to send me a copier that worked to replace the one I had problems with. I did not try the second out when it arrived because I trusted Lexmark to send me one that worked.
I am asking them to repair this one, replace it, or send me my money back.

The least they can do is repair this one or send me another one so that I can use the power cord and the cartridges. Lexmark says their warranty goes back to the original copier bought in Sept. 2002. If I had used the second copier and then had problems with it later I could see the warranty going back to the first copier. But I never even took the second copier out of the plastic until December 2003. If they would make the warranty start when they sent the second one we would not have a problem since it was sent in February 2003.