Insignia TV

Sales rep sold us the Insignia 32" LCD TV/DVD combo and said there was a three year warranty; 2 years with the manufacturer and 1 year with Best Buy because it was their in-house brand. So to save $100, we went with that brand because it was less money and better warranty than the Sony next to it. 2 years and a few months later, the DVD player, which we used less than 10 times, quit working. I took it to the store and they said that they could not do anything for me since warranty was up. It would cost me $32.00 for shipping and minimum of $55.00 for someone to look at it, plus the parts and labor. It's a waste of money to purchase Insignia TV.

Within 90 days of purchase, the monitor failed. It developed a 1/4" checker board line down the middle of the screen. When I called, they stated that they do not service their products. Return to the store: Best Buy for any repairs. Best Buy can't repair it, so they send it out for up to 5 weeks for repair, if you are lucky. This Insignia is an inferior product, with the poorest quality of any TV on the market today. Don't waste your money and time buying anything from this company, as all you will get is disappointment.

I bought a Insignia 32" Flat Screen in 2006 along with a 4 year maintenance extended warranty. I was extremely glad that I did buy the warranty due to the repairs I had to have done since the day I brought it home. First, after unpacking and installing, it would not work. I called Insignia and they told Best Buy to exchange it for another. I was told they did not have anymore like the one I bought and had to give me a store model. After returning home and installing this one, it worked fine for about 8 months, then the video went. The Geek Squad came out and replaced a part.

It worked fine until the audio went out, Geek Squad replaced another part. This happened like clock work for the next 3 years. Video and audio, video and then audio. Then in February 2010, video again. I expressed to Insignia that reading my warranty, I found that North Carolina has a lemon law and I expressed this to Insignia that this was a prime example of a lemon. The rep claimed this only is when you cannot fix it, which is not what the NC lemon law verbiage stated and I read it to her word for word, "once a product has been repaired for the same problem more than 4 times, we will replace the item. She claimed that the product was repaired for audio and then video, audio, video , audio etc. So this did not pertain and was not the case for a claim on the lemon law. The Geek Squad came to fix the TV and I asked him was this repair going to stick this time or should I buy another warranty because the one I have is going to expire. His answer was it would probably cost as much as a New TV.

The warranty has expired and I am sitting here with a TV that the picture has gone out and I can either pay $450.00 to fix per the Geek Squad based on the parts they have replaced or buy a new one for $269.99. Does this mean that the TV should only last 4 years before you have to buy a new one or keep contributing to this bottomless pit?

I Called Insignia and they said to call the manager of Best Buy and they should work with me on a replacement, I really think this is Insignia's stock answer and that they have had these calls before. Bruce, at Best Buy was indifferent about my situation and Matt, the patsy that he sent to talk with me about my situation was useless and I felt like he was almost making fun of me. Told me he has not had any issues with HIS Insignia. Does this mean he was special and exempt from other consumers issues because he works for Best Buy. Not sure have to ponder that later.

I purchased a 32 inches HDTV from our local St. George, Utah Best Buy Store. I purchased it on "Black Friday" the biggest shopping day of the year after Thanksgiving. I shop locally to support the businesses in my community. I have been a regular customer of Best Buy since they opened their doors. The brand name of the television I purchased with cash money is an "Insignia."

I am a single mother of 3 and live very modest with a monthly income of $930 for a family of 4. I wanted to buy my family a TV for christmas and I thought that it would take care of each child's main gift for Christmas. Anyway, my point is that the purchase was made and the Television was discounted for the "Black Friday" sale. We had been pleased with the Insignia HDTV untill a few days ago. I went to turn the TV on and it did not come on. It acted like it was going to but it just never did. I immediately called the Best Buy I purchased it from and told them of the problem and that it had done this once before but I gave it another try and it did come on. However, this time, it hasn't come back on and it's been two days of trying.

I started to research the Insignia name and found that HDTVs have had a lot of problems and recalls since they introduced HDTV. After I made some inquiries and phone calls to the manufacturer, I was informed that they were aware of the problem that the Insignia HDTVs were having. I then asked if they were recalling them and they said no, they weren't. I asked if it was something that would fall under the 1 year limited warranty? Again, they said no. They proceeded to tell me that it was a design flaw and the problem is that the power supply goes out and it isn't covered. I asked if they know this and why they continue to manufacture and distribute a defective product willingly and knowingly to the public? No reply. I then asked if Best Buy was aware of the power supply problem and the customer service representative said that the company was made aware of the issue. However, they decided to sell a defective product knowingly and willingly to the very people who pay their wages and keep their place of business open so they have a job. The customer service representative did tell me that I could call the Best Buy where I made the purchase and see if they could offer a solution. So I did and got the same customer service, which was NONE.

Best Buy did inform me that they did discount on defective Insignia HDTV because of the problems and because it was "the biggest shopping day of the year and they didn't have another option. So both companies knew that the TVs had a power supply problem but still made the choice to push their defective product and loss onto the consumer instead of taking the loss themselves by recalling or replacing the TVs they knew were defective. I paid over $450 for my piece of crap Insignia HDTV through Best Buy and it was a lot of money for my family to spend on something that wouldn't even give us enjoyment for an entire year. How do you people sleep at night?

We are without a television now and have no chance of getting one in the near future. I have told everyone I know about the way things were not handled and I will continue to do so until it is resolved. Thank you for caring about your customers that shop at your store faithfully to help the community. It will be the last time I will shop at Best Buy. I will be there on Black Friday to warn the poor single mothers who come to buy something special for their families at Christmas because it is probably a defective item that Best Buy is trying to pass on to the customer so they don't lose out and end up in the poor house like the customers have because of bad business like yours. I am going to pursue a class action suit against both companies if anyone else has encountered the same situation.

The TV began having power supply problems and turns itself on and off unless left unplugged. I wasn't able to get a satisfactory response from either Best Buy or Insignia techs. They recalled the 26 inch TV models due to power supply problems.The 19 inch models should also be recalled. It lasted less than 3 years. After reading about the 26 inch model recall, I am afraid a fire may break out if I forget to unplug the TV.

I have a 32-inch Insignia LCD TV and it is really bad. I am very upset that Best Buy knows of the problem and will not help me out in anyway. They want to charge me to look at it. A month or so out of warranty, the TV will not turn on. Also, I have read a lot of problems with this, and have spent $10k with them in three years. I will not go back and spend another penny. Bad business here on a two-year old TV which I paid $600 for. I could have got one from Walmart that can last that long and probably cheaper. I am very disappointed with the TV and with the bad customer service they have shown me for something that is already a known problem!

I bought a 26" Insignia TV. When it quit working, we had it repaired. The power supply went bad and we found out that there was a recall. We called them and Best Buy both told me that since I already had it fixed, that it was my problem now. Now, the TV has quit working again. I will now throw it in the garbage so nobody gets hurt from this piece of junk. I will never buy an Insignia TV or any TV from Best Buy.

1 month out of warranty my Insignia IS-LCDTV32 starts to have power on issues that have been documented several times on various internet forums. I asked Best Buy if they would replace the problem as I can't turn my TV on and they say sorry, out of warranty, call a repair man. Best Buy knowing there was an issue with these TVs should of issued a recall and notified me this was going to happen. I am beyond upset and let them know I would look to file suit against them.