
David of Punta Gorda, FL on March 22, 2006
On 8/7/05, I purchased an ILO-2600 26 LCD TV Monitor, Serial No. BEC5232016503D,from Wal-Mart. The product came with a 90 days refund or exchange an a 1 year manufacturer's warranty. This product went dead in January 2006. I have been trying to get satisfactory results from this company to honor their warranty but just get the run around and no response to telephone calls or e-mails. The last phone call on Monday 3/20/06 resulted in a representative from the company indicating that there were not parts available for this product and that the product had been discontinued.
The representative said they would get back to me regarding how they were going to handled the repair or replacement of the product. No one has responded or to my e-mails. This product is still under warranty. Wal-Mart and Circuit City are the businesses that sell these products. Wal-Mart where I bought the product will not respond to me either.
The purchase price of the product was $792.00 plus $55.44 sales tax. A LCD TV monitor that is worthless sitting around in my house.