HP TV

Bought 42" HP PL4260N Plasma TV from Best Buy in 2007. In Oct 2011, I got the dreaded "Pop" sound, no picture just sound. I contacted HP Customer service, which was a complete waste of time. They knew about the Y sustain boards being faulty and for awhile back in 2007 they were repairing them for free, that stopped in 2009.

Now they no longer care or are willing to help. Customer Service told me to buy the Y sustains board from eBay and install it myself. After researching the problem, it is apparent that all the HP plasma TV's only last for 2/3 years.

It is very costly to repair the TV, because if 1 board has blown, then mostly likely all 3 boards will either be dead or will very likely blow out too.

We paid $1700.00 for this piece of junk. HP used cheap defective parts knowing that the TV would only be good for 3 years. There needs to be a lawsuit, HP no longer makes TV's, I wonder why?

I will never purchase a HP product again. Do yourself a favor and buy the cheapest TV you can get, because all the big names use the same cheap boards / electronics inside which will fail in 3 years. It's guaranteed.

I contacted HP support about my TV, model HP MD6580N, and they said they no longer support that TV and I need to order the parts. When I checked into the parts, they are no longer available. I called service repair shops and they do not work on that brand of TV. I paid over $4,000.00 for the TV and I still have all the paper work for the TV. I bought it end of 2005 and little did I think of, my TV would go out and become obsolete in 6 years.

I purchased an HP MD6580N 65 inch DLP rear projection TV on Feb 17, 2006. On May 9, 2010, TV video started flickering. I called HP at 1-800-474-6836, and talked to their tech support. They said the TV was out of warranty, and if I pay $629.00, they would send parts and tech out to my house, and fix the problem. They sent the parts and a tech, but did not fix problem. They sent another part and tech, and did not fix problem. I talked to an HP tech over the phone, and he said that the correct part should be a light engine or "engine module", as listed in the manual. I asked if he could send the part, and he said he would talk to his supervisor. The part was never sent.

The repair tech who showed up at my door called HP, and asked HP to send the engine module. They said they would, and sent power supply instead, for the 2nd time. I just received a call on 5/21/10 at 8:00AM from Rodney ** at HP, and he asked if the tech fixed the problem with the part that was sent out. After I quit laughing and told him that he knew they were sending the wrong part, and that I tried to convey that to the repair tech, with no luck. He admitted that HP no longer supported the part I needed. I asked him what HP was going to do next. He asked if I had a receipt and when I purchased TV. I told him I did, and it was Feb. 2006.

He said HP would refund my $629.00 plus $499.00. They will send out company to pick it up at no cost. I paid $4,999.00 plus $10.00 recycle fee four years ago, and feel I should receive a better settlement. The TV had a great picture, until the day it quit working, and now I feel like I am getting **, because HP does not want to support their product. I talked to a TV sales guy last night, and he said that TV companies, by law, have to provide support for their products, 7 years after sale. HP seems to know this, and is willing to buy me off for $499.00. This problem has gone on for over two weeks, and I am a little frustrated.

I purchased an HP Plasma television in June of 2006. In June of 2008, the television's video board went and the tv is not able to display a picture (audio is working fine). I found numerous examples of this happenning with this model HP television (HP PL4260N), on various internet reporting sites. HP offers a 'free-fix' for this problem on this model, PROVIDING your tv's serial number is within a specific range of serial numbers.

So, while HP is admitting(via the 'free-fix' offer) they have a problem with the video board expiring in this model, they refuse to take ownership of this problem on my behalf(because my serial number does not fit their range). I asked HP to address the issue as a possible product defect(due to the numerous sitings of this issue), and they refused, telling me I would need to solicite service from a service provider such as Best Buy. I was quoted a price of $700 to fix this problem.

I do not believe a consumer should have to pay nearly 35% of the products original price less than two years from purchase date, on a problem the company has acknowledged as a defect. I hope with your assistance we can bring this to light for the service administrators at HP. Econimic damages: I purchased the tv for $2000 in 6/2006. I was quoted repairs for a defective part for $700. The part became defect on it's own, as the tv was not improperly used. The repairs results in 35% of the original tv's purchase price.