Hitachi

MIKE of DANIELSVILLE, PA November 17, 2009

Bought Hitachi 55VS69A TV aprox 2 yrs ago, bulb went out, repaired only aprox. 2 months and now a blue haze appears several area's of screen. Found many similiar complaints on-line and feel something should be done to make Hitachi pay for these defects that cost consumers way too much. I can see a bulb burning out every 2 yrs but not this problem. No one should have to keep spending for repairs with no guarantees with prices this high.

Don of Mt Holly, NC November 9, 2009

Light engine failed on 3 year old Hitachi TV > Hitachi will do nothing about it even though they are involved in a class action lawsuit. TV picture is horrible on my 62" and it will cost a grand to fix

Tammy of Jacksonville, FL October 31, 2009

My Husband & I purchased our Hitachi 55VS69A LCD rear projection tv in December of 2006. Less than 2 years later we had problems with a blue haze in the screen - we were told it was possibly the bulb. We ordered and replaced the bulb and still had blue specs on screen. When we called Hitachi with an invoice of what it would cost to possibly fix the tv I asked what we had to do to get it fixed with no charge to us. We spent 1700.00 on this tv hoping it would last us many years. They told us that we would have to pay for the part & service to fix.

It is now 2 months early of 3 years since we purchased this tv and now theres a yellow blob on the screen. This tv is the main tv in our household. I will never buy a Hitachi again and feel that something needs to be done to help all of us that have had the same problems with this brand of television. No tv

cynthia of erwin, TN October 24, 2009

purchased the 52 inch rear proj lcd in feb 07. exactly 1 year later had to replace the bulb (under warenty) no big deal. a year later the famous blue blob on screen. at present date (oct 09) the piece of crap just goes black; sound,no picture. where can you even buy an hitachi tv these days. seems to me like they knew they were selling a faulty product and got out while the getting was good.

is there nothing we can do about this, lawsuit? smear campain? something! ther seems to be enough people with the same problem that something could be done to a 2 bit company selling faulty products and not taking responsibility for there actions!

Kim of Plain City, UT October 19, 2009

On November 25th, 2006 my husband and I purchased a Hitachi 55" Cineform HDT79 plasma tv for 3,200. We did not purchase an extended warranty. In August of this year (2009) the picture went out. We have audio but no picture. We contacted a TV repair service and a technician came out. He couldn't to tell us what the problem was for sure, but did say he would order a "mother board" and two "buffers"...and "hopefully" that would fix the problem...at a cost of over 700. It didn't seem wise to spend another large chunk of money without certain knowledge or a guarantee that it would be fixed. Thinking I might get some kind of help from Hitachi, I contacted them on October 19, 2009 and spoke with Jennifer, explaining the problem. She informed me that because the tv was no longer under warranty my only recourse was to contact a tv repairman. She suggested we seek a Hitachi certified service center and gave me the name of the one closest to us; Warren TV in Salt Lake City (about 50 miles from where we live.) After reading the consumer complaints listed here, I feel there is little hope of having this problem resolved with any integrity and I fear that, should we pursue the option of having it repaired, we will end up paying even more for a tv that is no longer worth the money we've already put into it.

Debra of Vancouver, WA October 6, 2009

Purchased the "top of the line" Hitachi Plasma 42HDT52a in Jan 2006. Had the tv for about a month and it started doing this cycling thing where it would shut down and reboot. I called Hitachi about this and talked to a service rep. He told me not to worry it was completely normal. So I did nothing else. It continued to doing a recycle process every other day. Frustrating as it would be, I never did anything with a repair.

So now July 2009, my set recycles every minute and I don't get any picture at all. I called they had me send paperwork and gave me a case number. I did everything they wanted and then they came back and said there is nothing we can do. The television is out of warranty. I paid 2499.00 for a television that was supposedly a "top of the line" and its a piece of junk.

I will never get another Hitachi again and recommend to anyone looking at buying Hitachi, think again. They do not stand behind their products. I have never had a television last me only 3 years. There has to be something more to it. Has anyone else had problems with Hitachi's. I would love to get my television repaired but I can't afford to sink anymore money into this set.

I think the best way to put it I spend almost 2500 dollars for a piece junk metal. Hitachi televisions are suppose to be such a great product then why are they not selling them anywhere anymore. I think people are having problems with this product just like me. I would like to know what can be done?

Jenlyn of North Brunswick, NJ September 1, 2009

My tv. was not playing well, so I called the manufacture (Hitachi) to report the problem;during our conversation the representative from Hitachi advised me to call one of the contractors on their list. I was advised to call Dash Electronics, INC. The representative stated to me that the contractors they refer has not only knowledge of Hitachi products, but they also have been working as a contractor for some time. I immediately called Dash Electronics, INC. to schedule an appointment to fix my television.

When Bob arrived, he explained that he knew what the problem was, and he would install the parts and it should fix the problem. He also stated that sometimes the parts he was using would not be compatible with the television. He fu rther stated that we would have to wait until the parts were installed to see if the television worked. After installing the parts, the T.V. did work, and he said "f there is a problem, call the office, and if it cannot be fixed, he would order the original Hitachi parts for my television.

Three days after the television was fixed, I called and spoke to someone at Dash Electronics INC. During our conversation, I informed the person that answered the phone that the lines appeared on the T.V. again, but it only happened once. Ther person stated to me that I should not worry, and if the problem persists, I should call back. Sometime after that, I left the country, and returned to the U.S.A. and left again for two weeks in Trinidad. I am not a television person, and I was away for almost one month, since I had the television repaired. I did not realize that the problem was still occuring. When I returned from my last vacation, August 1st, I wanted to watch T.V. and realized that the T.V. was not working.

I called Dash Electronics INC. to schedule an appointment to fix my television. The appointment was scheduled for August 9th. I cancelled all of my plans just to wait for the television repairer, but he never showed up. I even tried calling, and the person who answered the phone hung up on me.

I reported the incident to Carolyn, a supervisor at Hitachi. I explained to her that I had been calling for days, and no one answered the phone. I also explained that the oringinal Hitachi patts were not used in my televis ion when it was repaired, and this could be the problem because Bob had originally explained that the parts may not work because it was not Hitachi. I informed that I was sorry for my very long story, and I asked her if she could call Bob to schedule an appointment to fix my T.V. since I could not get in touch with him.

I finally got in contact with Dash Electronics INC., and on August 20, Bob came out again to fix my T.V. I explained to him that it was not fair for me to be paying for the same problem. After taking the parts out, he explained that they were burnt out, and that caused my television not to work. He informed me that he would not charge for the parts, but he would charge 70.00 for the service, even though I thought that I should not pay for the service again because it was his fault for not putting in the Hitachi parts (since he knew that it could cause a problem).

The next day, the television started giving problems again. Since then, I have been trying to reach Dash Electronics INC. but to no avail. Could you please help me with my situation? All I want is my T.V. fixed, or I would like Dash Electronics to give me back my my so tha tI can have another contractor fix my television. Thank you in advance for your time.

jason of hanson, KY August 1, 2009

I purchased a Hitachi 50 inch LCD television less than 2 yrs ago, I had to pay almost 200 to replace the lamp a couple of months ago. I now have a large blue circle in the middle of my screen. I have called 1-800-HITACHI and spoke to several people and they tell me to write a letter and mail it to them. This is 2009 people, they should have an email or phone to contact them. I have seen other people on here complaining about the same thing. I think everyone that has had a problem with HITACHI should type up a flyer telling their story and distribute anywhere they sell HITACHI televisions.

WT of Marquette, MI July 22, 2009

After 26 months of ownership my 55HDT79 (55" Plasma TV that in May 2007 cost 3000 plus extra costs for installation) is having the same problem that many are experiencing and have expressed on different forums. When I turn it on the blue power light blinks on and off, then the picture appears for about fifteen seconds, then goes dark and the cycle repeats itself without end. I have unplugged it and switched off the main power source button also to try to get it to reboot/reset because there is no external reset button. It is impossible to get to the menu on screen because of the short time it stays on. Compounding it is the fact that Hitachi makes one large back screen that has numerous screws so that one area cannot be accessed. The techs who service it do not have schematics either so they rely on someone at their office who screens the problem and "trouble shoots".

Adding salt to the injury, mine is wall mounted and repair people will only work on it if it is readily accessilble when they walk in the door or if it is brought to the shop. Know what a 55" plasma TV weighs? 150 pounds. That costs another 75 to find two guys who could handle the TV. Getting tech service is expensive and difficult. Hitachi acts oblivious to the fact that they put a faulty product on the market. Many with this problem think it is the power digital board (part JP50763) but a 75 service call by the merchant that sold it to me (after paying the 75 to have it taken down from the wall) proved wrong. If that were the problem the total cost to me would have been 873 (about 30% of the purchase price). Thus far I am out 150 and have little to show for it.

I now have to transport it to a Hitachi service center. The closet one to me will necessitate a 352 mile round trip over two days since I have to leave it and they will order parts after diagnosis. Quotes on the various boards that could be causing the problem will set me back 600-950 total plus my transportation costs and loss of time. This assumes that it is only one board and not multiple failures. If it is multiple parts (chips, boards or power supply) then I can add amounts in the range of 240 to 1700.

Patricia of Deridder, LA July 5, 2009

In August of 2005 we purchased a Hitachi 50" rear projection the 50v715. We spent about 2200. We thought we were making an investment. Just like everyone else, we hit the three year mark in 2008 almost to the day and our light went out. We replaced it, only to find a new colored blob on our screen. We called Hitachi and were told to contact a certified tech. Which is 60 just to look at it. I called them and they were nice enough to tell me they were almost sure it was the the light engine, it happens to those TVs all the time and the only option I had was to let them certify the problem and "plea my case to Hitachi" or pay about 600 including labor to replace the light engine. Since it was a "common problem" according to the technician. I researched it online and there are millions of people mad and disgusted about the TV's with the same problem. But no one has had luck getting Hitachi to take care of it So, it sounds like we are out our 2200. I have spent under 200 and have had the TV last a lot longer than 3 years.

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