GE TVs

We bought a GE 52" widescreen projection HDTV for the kids on Christmas Eve of 2004 for $888.88. We built a wall unit around it and got a 4-year extended warranty for another $149.99. We then finished our basement, not using the television so much as the kids were in high school and college. Before the warranty was up, we had Best Buy come out on 10/4/2008 and make sure everything was running right. The kids went downstairs to watch the television yesterday and the girls were screaming that the television went black and started smoking. The whole house smelled. My husband had to hurry up and move it to unplug it and we had to air out the house. I am now washing clothes from the smell. It seems, from reading your website, that this has happened to many people with this television.

I have had the same problem with my d52gw12 TV and think GE should have to keep spare parts on hand to fix this problem.

The GE brand D52GW12 52" TV we bought four (4) years ago seems to have all the same problems as everyone else. Sure, TV's go bad, but is there anyone out there that looks out for the consumer anymore? This TV has the same problems with all the TV's. There should have been a recall.

I bought a 36" Flat screen TV in 2008 and I got the black screen of death. It is only 2 years old.

On Nov 5 2004 I purchased a GE 52" TV Model D52GW12 n Nov 5 2004 In Early November 2009 I started to notice that the screen went blank for a few seconds, I thought that it was the DVR, but on the evening of Nov 10 2009, in addition to the screen going blank, I heard a zapping sound and smelled a something burning coming from the rear of the TV. No other electrical disturbance was noticed at this time, the weather was normal, the TV was plugged into a surge protector. I immediately unplugged the TV fearing possible fire, luckily there was no damage. Upon doing some research on the web I found out that this situation is prevalent in this model TV. I AM NOT SURE ON THE EXACT NUMBER, BUT i WILL GET THAT INFORMATION. That many people have experienced that exact same thing. Clearly this would indicate that there is an inherent defect in this model TV that is a known safety hazard. GE should have issued a recall on these TV and should repair or replace these dangerous TV at no cost to the owner.

On Nov 12 I called GE service and spoke to Jed, I explained the situation and asked that GE be responsible for the cost of repair or replace the set due to unsafe nature of the TV, he declined my request. I asked for a supervisor. She was unavailable, but I was told that she would call me back later. She called back the wrong number and I did receive a call at 5:56 PM, she left a voice mail message, from a Sarah Towers who told me that GE would honor the "regular warranty", covering the TV for one year after purchase. and that I was responsible for their mistake. I sent 2 emails to GE asking for them to reevaluate my situation , but I have not had any reply. I did receive another voice mail on my cell phone yesterday from a Ben B After Sales Manager, who again told me that GE honors that "regular warranty" and that this type of thing "happens to all rear projection TV's. He said and I quote, "this is exactly what it was supposed to do in a failure mode."

I suppose that all GE are suppose to catch fire?

What bothers me is not that the TV does not work-TV can have problems, however, when you have many people with the EXACT same problem on the SAME TV and there is the potential for a safety hazard, then I feel that the manufacturer has a obligation to do right by the customer. They should stand by their brand.

purchased December 2004

I appreciate you taking the time to read my letter. I am a proud owner of several GE and RCA products and have been extremely satisfied with these products. However, I am disappointed with the quality of a large screen TV that my family and I purchased in 2005. I know it is four years later; however I have tried all other options to pass along my concerns to your company. I have been trying to get assistance with my issue for well over nine (9) months.

The situation is this; we own TV model # D52GW12. This past year my wife was set to have major back surgery and was to be couch ridden for several months, I say this to say: luckily our TV caught fire just two days prior to her surgery instead of after her surgery. She could have been trapped in the house. Our TV was used very little for two years and then moved into our family room and used daily. We even had surround sound installed into the walls and based everything around the great GE TV.

I know this issue may seem minor as compared to most issues that you deal with, but your customer care has been very lacking in this area. The GE service center (McCormick) they stated that they had held a committee meeting and determined that there was nothing wrong with our TV. Please make note that they never came to look at our TV. They made their decision based on, what I do not know.

I am not trying to get something for nothing; I am just trying to get a TV that works. This is a big investment for my family, we are not a wealthy family and this purchase was a family project. What I wish would happen is that GE fix or replace our TV.

Thank You for taking the time out of your very busy schedule to read my letter.

We purchased a GE 52 HDTV Rear Projection Television less than 3 years ago. This television has completely stopped working. The TV power on light turns on, and then turns back off 3 seconds later. It does this 3 times, and then cannot even be powered on for 90 seconds, and then does the same thing, over and over again. GE needs to issue a complete recall for this product, as through some internet investigation, this problem has happened to hundreds of others. $1200 for a TV that lasts 3 years, and costs just as much or more to repair. People have reported internal fires, etc. associated with this television.

I am out $1200, unless someone is able to find the parts, which they do not make anymore, and want to pay as much as the television to have it repaired.