Gamestop

I have been using the GameStop in Austell, GA for over ten years and I'm sick of them.

They have the worst people skills and customer service of anyone I've ever seen. They have done everything from try to sell me a used game when I purchased it new and they always low ball on trade ins. They have also sold me multiple used games that play crappy because of extensive cleaning. Most, not all, of their employees are extremely unprofessional and lacking knowledge. They seem like young kids that just thought it will be cool to work at a game shop, not people who take their job seriously.

BestBuy is turning into a pretty good gaming exchange community and has a broader range of accessories. I am considering taking the thousands that I spent on games, consoles, and accessories.

In an attempt to purchase a pre-owned madden NFL 2012 game. I was given only the option to purchase it without a box even though I was holding an empty box in my hand, they did have several preowned games available but would only sell me a madden 2012 NFL game in a box if purchased new (box meaning plastic cartridge which holds disc), this was for xbox 360 game system.

End result is, I had to purchase a new game. At the top of my receipt, under time and date are the numbers 190073 Abraham. I did inform him of the amount of business I have done at this store, and was looking for fair treatment in this matter.

I am a long term customer with 2 teenage sons who own every gaming system in existence (all purchased from Game Stop). I have been the first to pre-order games and I have spent thousands of dollars at Game Stop.

I purchased Star Wars the Force, Unleashed for the PS3 ($29.99) on Tuesday with Overnight Shipping, UPS erroneously marked it as delivered on Thursday. I called Friday to report and seek a replacement (as it was a gift for my son). I was advised that a replacement could not be shipped until Game Stop completed its "investigation." This process of "tracing" the package would take 10 business days.

When asked that I speak with a supervisor and gently reminded them of my long term purchase history, I was placed on hold 3 times (for 3 minutes or more) and was told that the representative had spoken to the supervisor and the policy stands.

When asked additional times for me to speak with supervisor, I was finally transferred to Jamie at extension 7632. He proceeded to tell me that the policy was to protect Game Stop from customers who would abuse them. I reminded him to view my account, 16 purchases in the past 3 months alone and he said it did not matter, they must be protected.

I directly asked him to explain to me why Game Stop would be willing to lose a long term customer who has spent thousands and just this year alone, over $29.99. He said, "Well ma'am that is certainly your choice."

The final resolution was that I wait 10 business days for UPS investigation. Upon it going in my favor, I could receive a refund in 5-7 business days if their claims representative approves it. If UPS erroneously finds that it was delivered in hand, I have no recourse. If the claims representative does not approve the refund, I have no recourse.

My final resolution is to never, ever spend another dollar of my hard earned money at Game Stop and to find alternatives. I would rather spend more money to avoid the drama (total customer service call time 2 hours) of dealing with a business that sees the value of my business as worthless than $29.99.

#EpicFailGameStop

I bought the EA Sports NFL Training Camp game (used) from their website. Included in the package is the game itself, 1 arm sensor, 1 leg sensor and 2 weight bands. I looked at the description up and down. Nowhere did it say that accessories would not be included. The only thing it did say was that it might not come with the box. The only thing that arrived in the mail was the game itself. I called the help line and they conveniently didn't have anymore in stock. The guy I talked to (Adam) put me on hold to see what he could do for me. When he came back on the line, he told me that the accessories didn't come with used games. I know that most used games on Gamestop.com state on the product description that it only includes the game and nothing else. This however did not say that. So, the only thing that he could do for me was return the game and that I would have to eat the shipping. I'm getting screwed for the false advertising on their website that led me to believe I was getting a full product for what I paid for.

I had called in advance for the Xbox 360 250 GB Slim. They had told me that there were six in stock, so we (family) packed up and drove the 36 miles to make this happen. Kids were pumped, they wanted to take their fairly new 60 GB 360 and 60 GB PS3 and seven games for trade. We arrived, turned our stuff over, they do what they do to make sure everything works. Anyways to the point, their gonna credit us $190.00 for everything and they told us, "We don't have the 250 GB Slim," and all they had was the 4 GB. I'm **.

We had got our credit already and the kids are upset because their only option is the 4 GB Slim Xbox 360 that you can't even get online with. We're burnt and stuck with both. I don't understand why these are so hard to come by around here, and why these distributors don't care to check and see if they have the item or not. A big let down and to make it a 250 GB Xbox, I have to fork out another $150.00. That sucks and kids are ticked.

On 10/5/10, I purchased an NBA 2k11 from Gamestop at 3176 Richmond Rd, Lexington, KY. I also wanted to trade in NBA 2k10 towards the purchase. I gave them an Edge's gamercard. I was asked for ID and a thumbprint on their copy of the receipt. They said it was Fayette County law, and has been in effect for over a year. I didn't give a thumbprint so I didn't get the trade-in value.

What gets me is that 3 months ago I was in the same Gamestop with my girlfriend and her son. He traded in his PS2 games because we just purchased a PS3 for him. Over $80 value of used games, no request for a thumbprint. What's the deal with that? Also, if I give them an Edge's gamercard, why are they asking me for ID?

I had ordered the new 250GB Hard Drive for the Xbox 360 on the website with the coupon code, 25OFF. The code was 25% off any order over $100 w/ free shipping. The code was accepted & I received a confirmation e-mail about my order and when it would be delivered.

I just received an e-mail that the order was canceled. I thought it may have been a server error so I tried to re-order it from the website, but the coupon code was no longer valid. I called Customer Service and they said it was a mistake to allow the coupon code to work and that they would not honor their own code. This falls under that a common type of fraud known as false advertising. I asked to speak to the supervisor and he was no more help than a guy selling sand in a desert.

I just finished submitting a complaint through the Better Business Bureau (BBB) in hopes of some form of resolution (honoring their code would be nice). If not, I will make it my mission to twitter/facebook/myspace this event to everyone I know about how GameStop does business (shady like).

This is the first time that I have ever had a problem like this. I would bet that Amazon or Buy would be the first to apologize, take the hit by honoring it, and move on with life, making me (the customer) happy and continuing to order from both of them, and recommending them to friends & family.

This is the last time I will ever deal with Gamestop at all (online or in stores). The fact that you can always get it cheaper online and you don't have to pay tax makes it superior. That and as you can see, Amazon doesn't honor their own codes! I did not get the product at the promised price at the end of the sale..

i can not play my ps2 games on ps3. that is the reason i bought ps3. i already had a ps2. that is [bad] to sell 120g without bc but when i had a 80g it had bc i spent 300 dollars on it. i think that is just a ripoff

i can not play my ps2 games on ps3. that is the reason i bought ps3. i already had a ps2. that is [bad] to sell 120g without bc but when i had a 80g it had bc i spent 300 dollars on it. i think that is just a ripoff

I went to the store to buy a headset blue tooth for a xmas gift for my brother. I honestly don't know anything about the product that is why I asked questioned. There was 3 male cashier / employees at the time. When I asked instead of helping me nicely they were throwing weird look at each other then they started to laughed which is very insulting specially I was in the front. They couldn't even do it after I left instead they did that in my face. I felt it as sexual harassment and them being a feminist. I don't appreciate the very uncomfortable situation they brought me in. I don't think this is the right way to treat other people. I even asked the guy named James why is he laughing at me and he denied it then look eye to eye with the other guy. I told them I 'am not someone who is familiar with this item 'm picking and they should never treat me or humiliate me like this. It was very insulting and they made me feel like an idiot and very violated.

I purchased a Guitar Hero World Tour band set for my son in December 08. The games stopped working 7 days after christmas. I called and was told that I had to return it to Ativision to get it fixed. I made arrangements with Activision to return the game in January 09 and was told they needed the receipt, which I could not find. (I purchased it at GameStop online). I have sent them several e-mails and letters to get a copy, and was told I could find it on line, It is not on line. I e-mailed them again and never heard from them. This is getting old and my son has not been able to use the item I have the return lable to gamestop but they will not let me return it, it shows my name and address and amount paid. This is not acceptable to Activision.

So that Sunday the 19th I Attempted to return the game, i tried to get the store to test the game in there x-box 360 unit they said tey did not have a key to it.

so I went to another store to have the game cleaned and tested.
THE GAME DID NOT WORK. So I quickly returned to the store to return the game. When I returned to the store the people there became stand offish and diffcult. so in stead of countinuing to find an adaquite replacement for the game they refused to exchange the game for the other halo3 they had in the store, they told me it was even more scrached than the other.

So I (feeling that i'm being tricked) asked for my money, and the games back, I also ask to return the money for the game card and magazine. and the store refused to do so. I became angry and called the police. where i was later arrested for tresspassing and disturbing the peace.

I had pre-ordered a Xbox 360 game (resident evil five) at my local Gamestop. I paid for the video game upfront a total of $64.04. The day the game came out i went to pickup the video game and they told me that something was wrong with the system and that it got cancaled by mistake someone at the store and that they couldn't give me the video game unless i paid for it again even though i never got a refund for this so cancelation and no manager's could be found at time. to date I go to the store everyday to find this manager that can help me but i allways just miss him.

I'm out $64.04

I was attempting to buy a new game for my WII. I wrote a check, and the check was declined by Certegy. I spoke with someone at Certegy, on two different occasions, and they informed me that some computer felt that there was a pattern for fraudulant use. I have had the same bank account for 17 years, and have sufficient funds in my checking account. It is getting bad when banks issue checking accounts, but some computer program (that was man-made) from some third-party business, feels that your check is no good.

I was unable to purchase the computer program/game for my child. I also incurred a cost of the check that I wrote, since I cannot re-use the check.

The manager refused to abide by the exchange policy written on my receipt. The receipt states, Opened items may be exchanged for the identical item within 30 days. The only item on the receipt is a Guitar Hero World Tour Band Kit, which I gave my son for Christmas. One of the cymbals did not work, so I attempted to exchange it, per the policy on the receipt. The store manager told me that they were not allowed to exchange that item (even though they had several in stock) and that I would have to send it in for repair.

I left several messages for the district manager, who did not return my calls, and I called the corporate office. The customer service representative at the district office heard my complaint and told me that I would call the store and have them exchange the item for me, but the store manager informed him that she could not exchange it because of her instructions per an email from John Doolittle, the same district manager who would not return my calls.

$200 for an item that does not work and cannot be exchanged, ruined Christmas present for my son, two days wasted trying to rectify the situation

I had reserved the video game Guitar Hero World Tour, the complete band, for the xbox 360 on Sun10/22/08. I reserved it with a woman named Neva (the name on my reservation receipt) she asked me several times if I was reserving just the guitar and the game or the complete band; said the whole band kit. I left a reservation of $10.00. I picked up my reservation on 10/26/08 My total was $98.36; Andy was the cashiers name. I paid and left.

I had emailed the company because my game system was faulty and they advised that I return it. I returned on Tues. to speak with the store manager . He told me that I could not return the system because they did not have any in stock. I tried to return the system at another Gamestop (my local store did not have the item in stock) that Sat. 10/1/08 I was told that there was an error on the receipt that the cost of the actual system was $189.99 and that whoever made the reservation made an error and reserved the wrong system (just the guitar and the game) which was $99.99.

The young lady told me I had to take the system back to my local Gamestop because there was now an error that the salesman made in price. This was the first time that I became aware of this issue. I asked the lady if I would have to pay more money and she assured me that I would not have to, that my local Gamestop would process the exchange and that I could bring the exchange coupon back to this store for my merchandise.

I took the system back to my local Gamestop and Andy told me that they could not give me an exchange on my product because the price on the receipt was different to the price on my system. He even told me that there was no way he even remembered if he was the cashier that day (but it says his name on the receipt). I explained to him that at the time of purchase there was no display showing the prices on the different Guitar Hero World Tour systems therefore I did not know the price.

Andy told me that he could give me a refund and that I could just purchase the item elsewhere and just add the remaining sum. I wanted was an exchange so I brought my system back home and called the regional manager, and I left a message. I called again Mon. Nov. 3rd at 3:22 PM. I spoke to the District Manager of Brooklyn who assured me that he would speak to the manager at my local Gamestop so that he could process the exchange.

I called again at 3:32 PM that same day and he assured me that he had spoke to the manager and I could go in at any time to process the exchange. I took my system in that same day at 4:00 PM . I spoke to the manager. I gave him my receipt and my system and he put my system behind the counter.

I asked him if he had spoken to the district manager and he said no. I began explaining to him my issue and he asked me for my telephone number in which I gladly gave it to him. He began taking money out of the register and I told him that I was not interested in a refund but in an exchange. He put the money on the counter and told me that he could not give me the exchange.

He later changed his story and said that he had spoken to the district manager and that the manager had misunderstood me and that they spoke about it and decided the best thing to do was give me a refund. I left the money on the counter as I told him to give me my system back in which he refused and even told me that he could call the cops on me, saying that me even being in possession of my system I was technically stealing $89.99 from Gamestop (the difference between what I purchased and the incorrect reservation) a mistake that he made when he sold me the merchandise . He advised me not to call the district manager saying I could call as much as I want he is not gonna do anything for me.As to not leave empty handed I took the money and left. I was given no refund receipt at all.

This man stole my system because I didnt want the money back. He refused to give it back to me. He threatened to call the police on me. It was his mistake in the price I didnt know at the time I purchased it. I paid his asking price I have my copies of my receipts. I want full restitution. I want my game system back for the price he quoted me. Where are my consumer rights?

I returned home and called the district manager and told him about my experience in the store in which he told me he apologized for the service and that he would arrange for another system to be delivered to my local store. I responded and let him know that after the embarrassment that I felt of having him threaten to call the police on me I would much prefer going to another Gamestop. I also let him know that I do not plan on returning to this Gamespot again.

I brought a game Fifa 2009 for the PSP handheld system. It was a used copy, but they sold it to me as brand new. Someone must have returned it, and they just shrink wrapped it. It was shoddy job also. you can tell it wasn't factory wrapped. The clerk had to peel some of the wrap over to bar code scan the game.I still have the game unopened, and can provide pics if needed.

I know Gamestop/EB Games do it often because a few years ago, I brought Resident Evil for the Nintendo Gamecube, and Brought it back the next day. The clerk took the game, wrapped it in plastic, and used a blow dryer-looking device on the plastic wrap then put the game back in the display case.

I don't think we should pay full price for a new game that someone returned for whatever reason and Gamestop/EB games just wraps it back up and charges the consumer Full Price. Thats Robbery, and it's like selling the game Twice as new.

i purchased on 7-15-08 $14.99 worth of products that are defective. i was told that if the product is defective to bring it back for an exchange within 30 days. i did this today 7-29-08 and was told i would have pay more money for an exchange. this is bad business practice.

iwas told i would not get a refund and they refused to exchange without me having to pay more money

On 6/20/08 at 5:53pm I purchased a video game, Rock Band Special Edition for $109.99 for my son's graduation gift. He got it home unpacked everything, only to find the actual game software was not in the sealed box. I immediatley called the store was told by Cesar, who helped with the purchase, to bring it all back and he will give us the game for it. I drove back to the store, and was told by Dushawn, that is against the agreement the store has with the manufacturer not replace or return anything on this product. I was instructed to contact the manfg. by email.

Well see I went to trade in my game and so he took it and gave me my credit so I was looking around and decided to ask if I could reserve Grand Theft auto 4 for the PS3. And he tells me that He can not just because I had said they did not give me the right amount of credit in which I caculated and it was right so I bgought another game. And then I go into Game stop today and he tels me that he can not let me reserve a copy of Grand Theft Auto 4 for the ps3.I basically feel he should have told me that before he took my game in and gave me credit.

Well He took my game for trade in and gave me the credit that was due to me and then he turns around and tells me that I could not reserve a copy of Grand Theft Auto 4 for the PS3.I feel I have been ripped off cause he baically trapped me took my game and then refused to let me reserve that game. PLEASE GET BACK TO ME A.S.A.P. And let me know what goes on.

I was trying to get an exchange out the Rock Band bundle kit because two of the peripherals are defective. These two peripherals are the guitar and the drum pad. The guitar's strum bar does not properly register strums during game play. As for the drum pad certain pads, sometimes the green, yellow, and blue drum pads do not register during game play. I called up GameStop to ask if I can exchange out the bundle. At first the women who helped me out said that I can, however her manager took the phone from her and said I couldn't. The manager said that I couldn't because according to Activision and their store policy that they cannot accept defective returns on gaming peripherals.

I made it clear that I wanted an exchange at first because multiple peripherals for the game are not functioning properly. I also inquired about a return. I stated that I bought the product on November 20, 2007 and I would like to return the whole bundle. At the time I asked for to make the return was December 12, 2007. I'm still within 30 days for a defective return, however I was told that it is store policy that they cannot accept a defective return on peripherals for this certain game's bundle. I asked why only for this game's peripherals and he just replied back that it is store policy that they cannot accept the return. He later than gave me the district managers phone number, but I'm am still waiting to receive a callback after leaving a measage.

This event happened today around 12:30 PM on December 12, 2007. I called the district manager around 1:00 PM and I haven't received a callback and it's been about an hour since I left a message.

the systems started freezing at first. it froze a couple of times. after i turn it back on after it froze, i got all 4 lights on

My son purchased X-Box and within 3 months it stopped working. He had to ship it back to Microsoft and has been waiting about 1 month for return. This game should not be on the market from the complaints that I see and a recall of all games should be given with full refund to consumer

I have been receiving major difficulties playing my xbox 360.I would like to express the satisfaction and dissatisfaction I am experiencing, however I would like any one who is listening to aknowledge that I am a real person with problems about your product. SO PLEASE contact me in any way you have the information i have provided. Thank you for your time: Sincerely, Jason

I boght an XBOX360 that cost me a load of money and as soon as the warrenty ended the system started to fail me now it doesent work at all it was just a few days off the warrenty and the employees instead of helping the just told me thats not our problem any more

wasted money on a stupid product from a stupid company

As of now i own 16 PS2 games and my PS2 is a papper weight, It sucks cause i had so mutch faith in the PS2 and now this. Man what a let down. :(

I am out $150 and a Playstation 2 and have NO plan to ever shop with them again