Game Crazy

I bought a used NDS lite onyx on 9/14/2009 and around 8/23/2010 it started to mess up. Now I need somebody to fix it, replace it or give me the full amount back for the DS and warranty. Now I'm worried that my Wii might mess up and it has a warranty too. Please, if anybody has any info on what's going on with this, please let everybody know. That way, everybody can get their money back or get their stuff replaced.

I say they do what they were doing and they'll be out of business, selling extended warranties they had no intention of honoring and basically ripping off individuals.

I am suing them for the same reasons as some of you. They sold me an extended warranty with full knowledge that they would be going into bankruptcy, this constitutes fraud. Regardless of bankruptcy, they committed the fraud. I have contacted a lawyer and will be taking them to court, from what I understand a lien can be put in place.

I am a single mom and it wasn't easy getting those dsi for my kids. I bought the service contract because I have experience that those systems stop working properly. I also trusted Game Crazy by purchasing from it instead of Toys R Us. I don't have the money to buy new systems for the kids. I don't know how this works, but isn't it illegal for them not to honor the contracts. there should be some type of insurance to cover this. I really appreciate it!!!

I sold 4 really old PS2 games from like 2006 and 2 new games for Xbox (Halo 3 and Halo Wars) all in perfect condition. They only gave me 10.95 bucks for it at GameStop. I traded in 5 old PS2 games (moderate condition) and 1 old Xbox 360 game BioShock 1 in perfect condition. Before the coupons raised the price, it came up to 32.75 bucks.

My boyfriend, his friends, and I have been long time fans of GameCrazy in Eastgate, Oh. I recently went there on May 10th to purchase a PSP for my boyfriends birthday. Josh, the assistant manager, was there and helped me with my purchase. I was going to buy a used one, but wasnt even sure if my boyfriend would want the PSP and Josh informed me you couldnt return used ones. So, I bought a brand new one because Josh said I could return it with no problem if my boyfriend didnt like it. I also bought the warranty because Josh said I would get my money back for that as well if I returned the PSP. Not once during my visit was it explained to me the return policy had a limit of 7 days. I assumed the return policy, especially for an UNOPENED product, would be 30 days like it is for every other legitimate company.

So, long story short, my boyfriend wanted me to return it because he didnt want me spending that kind of money on him. I go to school full time and pay my tuition out of pocket, so that is a lot of money to be spending when Im paying my way through college. On May 20th, my boyfriend and I returned to the store to return the gift. I was told that it could be returned but the store did not have enough money in the drawer to refund my amount of $210 and to come back the next day when the manager was available.

We came the next day and a short black haired girl was working. She barely looked up at us as we approached the counter because she was playing on her phone. We told her we were told to come in today to return it and that the manager would be there. Well she said the manager had left like an hour ago and there was nothing she could do and she walked away. She was extremely rude and didnt care about our problem and it was obvious she did not want to be there. We had to get her attention and explain it to her. She just said, sorry. So I asked if she could get a hold of her manager to find out if we can return this-mind you I still hadnt been told that I was past the seven day mark. She called the manager and he basically said sorry about your luck, you had only 7 days to return it. Well, Im sorry, I have never heard of such a policy ANYWHERE, especially for something that is UNOPENED!!!!

My boyfriend wanted to try it out, look it over, etc., but I stressed he COULDNT if I wanted to be able to get my money back. So, here I was, an unopened product, and still couldnt get my money back. Well the girl offered to give us corporate number. We called corporate after we left the store. The woman we talked called the district manager and he said he would call us the next day, Friday the 22nd of May, and she told us most likely he would approve it and she apologized for the rudeness of the girl we dealt with. So, Friday came, and no call. My boyfriend called 4 times to the corporate office and could not get through to anyone.

Well, when we returned Sunday, the rude girl we talked to earlier said corporate had approved giving us the money back, the DM had approved it and the manager approved it but we needed to come in when the manager was there. Well we asked when he would be in and she said she was on vacation but to come in when Josh was there because he would be able to do it. So, I went there today and Josh said that corporate and the DM did not approve it and never approved it and there was nothing he could do. He said he could give me store credit....for $75!!!! I paid $180 for this and he's offering me a $75 store credit!!!! By this time I was beyond furious!!! I had been given the run around for over a week. Everyone has a different excuse, different story, different reason. Corporate never returned our calls and honestly, I have never received such horrible customer service from employees, the manager, the district manager, AND corporate!!!!

I was shocked at how many people were trying to push this on to someone else, or push in under the rug all together. I was finally able to at least get my money back for my warranty but keep getting the response that there is no way to refund my unopened PSP. So, now, I am writing to you and plan on sending this to anyone I can find in the corporate office and possibly posting on many sights for others to see so they do not purchase from gamecrazy, Hollywood, or Movie Gallery. I work hard for my money and am sickened that a company is trying to steal that from me. I know economic times are hard, for everyone, but does that make it fair? ALL I WANT TO DO IS GET MY MONEY BACK-THE FULL PRICE I PAID-FOR AN UNOPENED PSP.

I am 28 and have been studying marketing and consumer behavior for years and I know the number one goal is to please the consumer at all costs. Somehow this company lacks that goal and is probably why it is going downhill. I and my boyfriend will spread the word to everyone we know about this poor customer service. I have never experienced anything like this when it came to returning an unopened item and have never, never been treated with such disrespect. I will continue to contact corporate until this is resolved because this is totally unfair and there is no reason for it. I have worked in management and as a corporate trainer and this would never be tolerated. The DMs lack of caring, for one, would have gotten him fired, let alone the manager. I hope we can get this resolved. I just want my money back.

Sold me 1 yr extended warranty on ps2 purchased, yet will not provide me with written copy of it, & I have asked.

I purchased a pink Nintendo DS Lite for my nine-year-old sister for Christmas 2008. But when she opened it on Christmas morning, we discovered the the manual and cables, but no system! When speaking to the manager, he told me the associate, James, insisted the box was unopened and the system was inside the box when he sold it to me. Now I know what you're thinking. You couldn't feel it missing from the box? Didn't it feel light?

But I tell you, it's a small box. It stands to reason that the system itself is not gonna weigh much. I took it for granted that the box was 'Lite. And I failed to notice that the seal was broken on one side of the box, proof that SOMEONE opened it before I bought it.(The tape was cleanly sliced on one side of the box.) As of right now, I'm awaiting word from the district manager as to the fate of this situation. But not before the manager, to my face, insisted that his employees could not possibly make the mistake of not feeling an empty box at the point of sale.

Pretty much saying that if it was missing, my wife or myself removed it and are lying. I've been a long time customer of this GameCrazy. I've been a member of their MVP program for some time now, and make small talk whenever I'm there with the employees.(the store is inside of a Hollywood Video, my primary rental store.)

I purchased a re-furbished XBOX 360 ON Wednesday December 10, 2008. When I got the system home I found that the system was not working. The ring that is supposed to be green, stays red. I then called back to your Game Crazy Forestville Location Sunday Decemeber 14, 2008 when I spoke to a gentleman and he explained that I could bring it back in within the seven days to exchange, which was fine with me.

On Monday December 15, 2008 I went to the location where there was a young lady there. I explained to her what I needed to do. She made a phone call and came back stating that I needed to contact Microsoft, because Microsoft does there own repairs, because Microsoft is aware of the issues with the Red Ring of Death?. She never looked at the receipt to see if I was within my 7 days. I was on my lunch break so to avoid the hastle of the back and fourth regarding the issues I decided to contact Microsoft.

When I got home that evening and contacted Microsoft to troubleshoot the issue and/or make a repair order I was asked by the representative of Microsoft for a serial number. I then gave the represenrative the serial number and she came back and stated that the serial number was registerd to another gentleman. I then stated to the rep that I bought the game re-furbished and she stated that I needed contact the retailer to clear it up. I then called the Game Crazy store location, I explained what the rep told me and I was placed on hol for approximately four minutes. Being placed on hold for four minutes bothered me, but not as much as when the Manager Vicki got on the phone a stated very aggressively Maam you need to call Microsoft because? thats when I cut her off and explained to her that I understand what she got ready to tell me, but if she would listen to me she could help me better.

She then listened and realized she had jumped the gun. She then attempted to tell me that I could bring the system back and perchase a new service protection plan, which I had already done on the first system that did not work and I was having a hard time getting repaired. I explained to Vicki that this was unacceptable, because I had already purchased a service plan for the one I WAS ATTEMPTING TO GET FIXED.

She then called Microsoft and she claims that they told her to have me call back because they could re-register. I was then called by Vicki and a Microsoft technician and then they were telling me I had to pay out of pocket for I repairs. This is completely unacceptable. Was the purpose of me purchasing the protection plan. In addition to that the fact that it did not work at the time of purchase, and also its not out of the 7 days. I attempted tho call the 1 877 speak out number but they are closed due to weather conditions.

Unable to fix game or return game that never worked at the time of purchase

Gamestop is a video-gaming based store with a terrible policy for returns, notably of the PSP. While other stores allow you a 30-day money back guarantee, which I believe most people would expect, this store expects you to (a) not open it (who's going to know if they like something they haven't tried?) and (b) return it within 7 days. Because this is such an abnormal policy, I don't believe many people would ask and I believe they know that and are preying upon it. Since most of their targety demographic probably isn't too consumer savvy, I assume they are preying on that as well...something in my mind very unethical.

I called the store at two separate locations and each employee tried to use the other store's have similar policies approach (apparently they think everyone IS too stupid too make themselves knowledgeable) and I explained how I had called around and know for certain that Best Buy, Compuserve, and Target..and who knows who else (I didn't call Everybody but these are the main sellers).....has the fair policy listed above. Sounds like a scam.

If i open the psp box I just bought today and find it broken (the guy who sold it to me actually dropped it when he got it out of the cabinet), there goes my money. I also looked at the receipt and the game I bought isn't on there, but the name of another equally priced game. Who knows if they'll let me return it tomorrow (i found a cheaper place) since they rung it up wrong.