Dell

Dell Computers • Advertising • Credit Card Fraud • Dell Finance • "No-Interest" Offers • Rebates • Restocking Fee • Sales Practices • "Surprise" Loans Service • Customer Service • Tech Support • 30-Day Return Policy • Warranty • Extended Warranty Products • Laptops • Printers • Plasma TV Customers • Deployed Military • Small Business Customers • Dell Defenders --- News • Dell To Pay New York $4 Million In Fraud Charges Settlement • Dell Flubs Online Prices • Dell to Pay $3.3 Million to Resolve Deceptive Practice Claims • Judge Rules Dell Deceived Consumers • Dell Closes Sales Kiosks • Wal-Mart To Sell Dell Computers • New York Sues Dell on Consumer Fraud Charges • Dell Breaks Microsoft Stranglehold • Dell Settles Class Action Over Financing Practices • Dell Recalls Notebook Computer Batteries • Chinese Consumers Sue Dell • "Exploding" Dell Laptop Destroys Truck, Imperils Outsdoorsmen • Dell Denies It Knew of Overheating Battery Problem for Years • Dell Cuts Rebate Program Amid Complaints • Seeking Sizzle, Dell Goes Alien • Dell Sales & Earnings Down, Complaints Up • Computer Vendors Charge More For Less Service • Class Action Accuses Dell of Defrauding Customers --- Recalls • Dell Recalls Notebook Computer Batteries • Dell Recalls More Notebook AC Adapters • Dell Recalls Notebook Power Adapters Analysis • Dell Wins Complaint Derby • To Dell & Back • Dell Talks Back

Henry of Hoover AL (1/13/06):
I purchased a 42-inch plasma tv from Dell in October for $3,000. After the Tv was installed I contacted Dell on December 14th because I was unhappy with the picture on the TV. A customer service rep helped me change some settings but the picture never improved. Now I have a blue line that runs thru the middle of the TV and the picture is foggy. I contacted Dell yesterday (1/12/06) about this and was told that I would be sent "refurbished" television to replace my new television.

I was not happy with that resolution because I paid for a new TV not a refurbised TV. I tried to contact Dell again today (1/13/06) and I was transferred around to 5 differnet people. I finally spoke with Tami (a supervisor - badge #6081) and asked for an address to return this tv b/c I am completely unhappy with it. Tami hung up on me.

Brandon of Boca Raton FL (4/2/05):
I purchased a 42" HD plasma TV from Dell on Jan 5, 2005 for $3495 with a $500 mail in rebate. I sent in the proper form with a copy of my packing list and post marked within the time allowed. Last week I received from dell a letter stating my rebate was denied. When I called the nocustomer service number they told me my rebate was denied because it was not listed on my packing slip; but that should not be my problem, I don't print the packing slips. The ad was for purchases of plasma tvs bought between 12/23/04 and 1/5/05, which mine was as stated on my packing list.

The nocustomer service agent proceeded to tell me they have never offered a mail in rebate for those tvs. I went to dell's website and found in the rebates section a description of the rebate for tvs purchased 12/23/04-1/5/05. I tried getting the agent to look at the page, but she insisted they have "other" ways to look up past rebate offers. I feel like Dell pulled a fast one on me and will never purchase a thing from Dell again. In recent years I have purchased 3 laptop computers, a desktop, a Dell DJ, a Dell axim x50 handheld, and now the plasma HD tv. Obviously I have been a loyal customer to Dell, but because of their deceptive business practices they have lost a customer for life. It will cost Dell a lot more than a $500 rebate for their mistake.

I purchased the tv expecting it to cost $2999 after the rebate. Instead it has cost me $500 more. I feel Dell stole $500 from me. They will not take the tv back because it is past the Dell satisfaction guarantee period.

Back to the top |

Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2003-2009 ConsumerAffairs.com Inc.  All Rights Reserved.    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.