Complain about a product or service

Dell

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Henry of Hoover AL (1/13/06):
I purchased a 42-inch plasma tv from Dell in October for $3,000. After the Tv was installed I contacted Dell on December 14th because I was unhappy with the picture on the TV. A customer service rep helped me change some settings but the picture never improved. Now I have a blue line that runs thru the middle of the TV and the picture is foggy. I contacted Dell yesterday (1/12/06) about this and was told that I would be sent "refurbished" television to replace my new television.

I was not happy with that resolution because I paid for a new TV not a refurbised TV. I tried to contact Dell again today (1/13/06) and I was transferred around to 5 differnet people. I finally spoke with Tami (a supervisor - badge #6081) and asked for an address to return this tv b/c I am completely unhappy with it. Tami hung up on me.

Brandon of Boca Raton FL (4/2/05):
I purchased a 42" HD plasma TV from Dell on Jan 5, 2005 for $3495 with a $500 mail in rebate. I sent in the proper form with a copy of my packing list and post marked within the time allowed. Last week I received from dell a letter stating my rebate was denied. When I called the nocustomer service number they told me my rebate was denied because it was not listed on my packing slip; but that should not be my problem, I don't print the packing slips. The ad was for purchases of plasma tvs bought between 12/23/04 and 1/5/05, which mine was as stated on my packing list.

The nocustomer service agent proceeded to tell me they have never offered a mail in rebate for those tvs. I went to dell's website and found in the rebates section a description of the rebate for tvs purchased 12/23/04-1/5/05. I tried getting the agent to look at the page, but she insisted they have "other" ways to look up past rebate offers. I feel like Dell pulled a fast one on me and will never purchase a thing from Dell again. In recent years I have purchased 3 laptop computers, a desktop, a Dell DJ, a Dell axim x50 handheld, and now the plasma HD tv. Obviously I have been a loyal customer to Dell, but because of their deceptive business practices they have lost a customer for life. It will cost Dell a lot more than a $500 rebate for their mistake.

I purchased the tv expecting it to cost $2999 after the rebate. Instead it has cost me $500 more. I feel Dell stole $500 from me. They will not take the tv back because it is past the Dell satisfaction guarantee period.

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