Dell TV

I ordered a TV from dell.com on the 24th of November 2011, approximately 11 pm. I was so happy with my order. I told a friend about it on the 25th, next day. He ordered the product from dell.com as well. He received his order on the 1st of December and me, nada. I called and the keep updating the date of the delivery and keep refusing to answer why my ordered didn't come in and a person that ordered 20 + hours later gets it faster and me I get 11 representatives giving false info. 1 says wait for it, the others say we discontinued it. It's not right to advertise something and not have it for the buyer. I don't understand why my friend gets it first. The bank was same and credit card was the same.

I'm very disappointed with Dell's service and customer care. I feel they shouldn't advertise false items and also the changed my delivery dates from Nov 30/ to Dec/5, now Dec 8. Please take it to consideration.

Did not recieve Hd TV screen, and digital camera after completley paying for the products.

I ordered a 46" TV from Dell during a promotion on Black Friday 2010. They have now slipped the delivery date (in 5 steps) to December 29th. I tried to change the order to another (more expensive) TV at my expense. But I was told I could not do so, because the unit I purchased was in stock. The delivery date has been slipped 5 times now. The tech support in India consists of a bunch of liars. I get hung up on when "put on hold". I ask to talk to a supervisor. And then, they promise you a ship date within 24 hours just to get rid of you (it of course never happens).

We ordered two TVs, received them and one broke in the mail. After calling Dell, they told us that it wasn't their responsibility. Call manufacturer. After four days, they called to say wait about four more days and will come out and fix it! I did not pay for a broken TV and I should not have been given the runaround! Dell should also stand by their product!

I purchased a Sony 55" LCD flat screen TV from Dell in November 2009. It arrived with the frame cracked and various functions were intermittent or did not work at all, i.e. the audio output will cut out and in. Also, the unit will not sense a Sony DVD player and go to the correct input.

I contacted Dell. They said they would trade it for a new unit but I did not have enough open to buy credit to buy another one and since the box was destroyed, they could not help me. I appealed their decision and was told that since it had been 3 weeks since I had purchased it. No "Swap" would be allowed. After contacting Sony, they said they would repair the unit, but wound not replace the cracked frame.

I purchased my Dell W3706MC LCD TV in November 2006. Upon delivery and setting the TV up, I found damage on the frame and I phoned Dell ASAP. They informed me to wait for replacement TV that they were sending out to me and then to return the TV with all the paperwork with it. I did what I was told and returned the first TV and paperwork, but upon installing the second TV, I found another problem on the frame and again I phoned Dell. At this time, I was not very happy but after talking to them, I decided to keep the second one proving that they would give me a extended warranty for two years, which they agreed, counting the 2 years plus the one year that came with the TV. I thought that this made 3 years in total.

But about two years and three-four weeks, I had a problem with the TV. After turning on the TV, you would get a bad picture, kind of looked like a photo negative. After a few minutes, it would clear up and a great picture for the rest of the night. I phoned Dells technical dept. who did proceed to help me as much as possible and finished up by telling me that I would need a replacement TV, but they checked and got back to me and told me that my warranty was up by a few weeks and that nothing could be done. I phoned customer service who told me that I had only a total of two years and not three, this floored me as they had not sent me any replacement paperwork and due to my neglect, I had not followed through with trying to get the paperwork sent to me.

So I had no idea as to what the sales dept. had put down. I tried phone calls for several weeks and then months trying to get some type of help, but all they kept telling me was to try a local repair shop as they did not have any service in Canada anymore for TV and that they had for some time had been out of TV production. This was very bad news as I had spent over $2,000.00 for this TV and was not told of any problems at all with their TV production dept.

The TV just gotten worse and I still unable to get service parts or any help at all from Dell. I have tried to get emails to the Dell head office, but everything gets channeled to customer service and the same story starts all over again. I am 71 years old and $2,000.00 is a lot of money for me to put out on a TV, but over the last few years, I have purchased Dell computers and I have been very happy with the computer sales and service but this TV has been a nightmare. I have finally sent a copy of the invoice and it looks like that they actually charged me $199.00 for warranty. As of this moment, I am very disappointed with the way I have been treated and I can see why Dell is starting to get into trouble.

I requested a refund on the items but was told I could not do that at this time. I paid for services that are not to my likeing and I refuse to pay for for such ****** up services. Can any one help. I would buy the items else where.

It is now the 31 of August and decided to check the status of my order. it was cancelled...not by me...due to the manufacturer no longer making this model per the order status notation. I Googled the model number and description and had a "hit" at Dell.com for the same TV that is not being manufactured any more. Loss of my $75 Dell dollars and a great deal on a new TV.

Purchased 26" LCD flatscreen (Model #W2306C) in February, 2006, replaced 2007, 2009 No Power Issue (Warranty expired and they know that this brand has the No Power Issue yet they want me to pay out of pocket to have repaired after I paid $1,404.00 for it in 2006.

Second Complaint being sent Today - my refurbised TV was delierved by a service known as "Manna" The truck was a beat up pick truck with two men who had my tv crammed in this truck.. Took it out of the truck an turned by tv on it's side - when you are not suppose to turn a plasma tv on it's side - not to mention the box was destroyed! We refused the delievery!

I had to call Dell again to reschedule another tv to be delievered, which I did and they advised they were going to be using the same service for delievery known as "Manna". The technician that was at my house waiting with husband for the tv - mentioned to me that refurbised tv's usually last up to a year and half - my supposedly new tv - just lasted two years this past September. I am under the assumption that I received a refurbised tv - on my oringial tv!

Please help me with this nightmare of service with Dell! The supervisor today is telling me I should receive the refurbished TV within 3-5 business days! All I want is some sort of money back from these people that I paid $4,500.00!

I've only owned the 42" plasma tv (Dell 4201C) for a few years. After watching it for about an hour, there was a pop sound and black screen (no picture, just sound). After researching on the internet, this seems as if it is a common problem. After spending over an hour with 2 reps at Dell, they both lied to me and said that while this is a common issue for other models of their TV's (which aren't a lot of models), they have NEVER had this issue with my model. They apparently have said this same thing to many others based on what I've read on complaintsboard.com and Dell forum. I even told them that and told the rep to look online. He refused and accused me of lying about it. He had said that if it was a common problem, that they would recall. I then asked if they recalled the other models which he said had this common issue over last 5 years, he back peddled and then claimed it wasn't common but just that they at least had complaints about it compared to my model. Their best solution is to call some repair services where you ahve to spend over $1,000 to ship so they can diagnose, but there are also a number of complaints where people followed up with these companies and they said that they don't repair Dell products because Dell doesn't provide the parts or part information for them to get. Yet Dell lies and refers people to these companies, even on the Dell forum. These plasma TV's are supposed to last more than 10 years. That's why I purchased a plasma instead of LCD and this only lasted a couple of years with no recourse.

I purchase a flat screen 32in television from Dell Computers and it burn out (TV is three years old). I called Dell and they said I had to have it repaired by an outside vendor, I contacted a vendor in my area and he was unable to repair because Dell would not sell him the part he needed. The power on-off panel board blew out. Looking at the Dell wed-site I found numerious complaints about Dell flat screen TV.

I became very distraught over the fact that I worked so hard to purchase this TV from Dell and Dell would not help me in any way to get the TV fixed. I am now without a Television and still paying Dell Computer for a television I cant get repaired.

I ordered computer off television add and it was to be around 300. and all this free rebates and differnt things with it,I paid and paid and paid then i told them i wasnt paying any more naturally got all kinds threats,turn me over to colecton breau and ruin my credit. I am 71 years old they cant do much to me.

Purchased a DELL W4200 plasma TV about three years ago, out of warranty now. Recently TV would not power up. Called DELL service and got routed to someone in India who told me unit was out of warranty and gave me a phone number in Denver, for repair taht truned out to be a private residence. Started researching, found burnedout component in back of set. Contacted parts stores no of them can get Dell parts.

Cannot get service manuals. Looks like Dell has locked up being able to repair these sets. Could probably do it myself if had diagnostic manual and parts. Further Dell has no interface on their WEBSite to find out about spare/replacement parts, only some remote location in India, which hasn't a clue!

Expensive TV doesn't work, about $2600 hardware that is useless.

We have a Dell lcd TV w2600. There is a definate problem with the power source, as many others have listed on Dell community sites. According to Manager of Tech Support, (benny) he said he would not exchange another tv for us, due to +3yrs since our original invoice date (10/04) Since the original tv, we have had 2 other replacement tv's, with the same problem (no power). I think that you guys should be aware of this problem of Dell selling faulty TV's and not honoring replacement after 3 years. Please contact me, Michelle asap. Is there anything we can do?

i'm really upset and dissappointed in Dell, after spending almost $2000 for a tv.

I bought a HD tv for Christmas and the HD Cables. When the cables came in I did not need them. I tried and tried to send for a return authorzation number but the web site keep telling me my order number was wrong. I tried to call only to wait for 10-20 minutes and then be hung up on before we ever spoke. I went back to the website and tried looking at my account. It said I had not order anything in the past 2 years. this was all within the twenty one days they supposely give you.

I final went into the website and did not put return as my reason and type my problem to customer services who refuses to give RGA because it is not within the twenty one days. I have asked several times to speak to the supervisor and they refuse stating that the supervisor will tell me the same. The cables are unopen and never been used. I am furious and will never buy from this company again

They have charged my account for this and refuse to allow me to return an unopen package to them.

we bought a plasma tv about 2 and 1/2 years ago spent over 2000.00 for it and the picture has already gone out on it... dell wants 900.00 to ship it to repair it... we called geedkquad they said apx 1200.00 to repair

Shortly after the warranty expired on my Dell W3000 TV it started having powering up problems. Turning on the power would get a green power light and audio, however no picture. Turning the set on and off several times would finally get a picture. I researched both the web and Dells community web site and discovered this is a common problem with the W3000. Dell Customer Services refuses to help, stating that the set is out of warranty. Their estimated cost to repair is approx what a new set would cost. Ive been stuck w. this problem for 2 years, but recently read that someone filed a complaint w. your organization and wanted to do the same.

I spent approximately $1500 on a TV set that is at best a pain to operate because of a known product defect.

Purchased a 42 W4201cTV from Dell 2 years ago which I am making payments on. In the early part of 12/08, the TV stopped working. I contacted Dell Tech Dept several times and was told I should ship it to Ohio for a cost of $1200 or more for shipping or I could buy a new TV. They were not able to fix this TV over the phone...well no kidding. I tried to get someone in my area to fix the TV and found one person who told me that he may not be able to fix it because the parts are hard to get from Dell. A TV that cost over $1600 should not stop working in less then 2 years. I've had cheap televisions for over ten years that never broke.

This television started with lines across the screen then went black and has not worked since. I even called my cable company out and was told the cable is fine, your picture tube went. It's now sitting in my closet. I told Dell they need to recall this TV and that I will not make another payment that they can come and get the television. There are many customers who have this same television with the same problem and were not able to get anywhere with Dell.

Dell's answer is always, sorry, we cannot help you. You can ship it to our out of warranty department in Ohio, find someone to fix it, or, buy a new TV. I have a new TV, a Dell. I would like to be part of the class action suit against Dell. I want this television recalled and for Dell to admit that they made a mistake and to fix my TV free of charge.

I have a $1600 TV that I am no longer paying for because it stopped working less then two years after it was purchased. I cannot afford to buy another television when I still owe for this one.

In june of 2006, I purchased a 42 inch HD plasma TV for $3495.00 The extended warranty recently expired and within 5 months of the warranty expiring the television made a loud pop and quit working. The people at dell said there is nothing they can do to help us and we would have to ship the TV to the service center to the tune of $400 for shipping and then another $259 for the tech to just look at the TV.

Then no idea on how much it would cost to repair it. It seems to me that Dell would stand behind their product but haven't, especially when you pay that amount of money for the television. There are no repairmen in my area that will even look at this television so we are out a television and have to buy a new one.

In January 2005, we recived a new Dell W-3000 30 LCD TV. After a few months owning the unit. it would power up with sound, but no picture. We put up with the issue until May 2006. My husband called the Dell support line and was told that they would send us a replacement TV since we had the advance replacement warranty which was offered with the purchase of the set at no extra charge.

After recieving the replacement set we turned it on and saw that it had the same problem. Dell sent us another set. The set again had the same problem but this time we figured that they all must have that problem. In early 2007, we tried it again and received another replacement with the same problem. This was our last set to be received since the free warranty ran out. A

fter contacting dell and finally asking for a different mode, we were told by a supervisor that the set must now be sent to a Dell authorized service center half way across the country at our expense. We spent $1,899 on this TV and feel that Dell has known about this glitch in the set for some time. My husband did some online research and found quite a few other Dell w3000 owners with the same issues who have been getting the same type of run around from Dell's customer support.

Dell advertised free shipping on electronics over $129.00. I ordered a 32 Vizio TV priced at $449.00. The sales adviser told me there would be no shipping and handling fees. During the completion of the order, I was offered an extended warranty for only $29.99. Against my better judgment, I agreed. Two order numbers appeared on my account, one for the TV and the other for the warranty. On the warranty order, I was charges $11.50 for shipping and handling. i contacted Dell immediately (before the order was shipped) and asked for an explanation of the charges. The answer was that the shipping and handling was actually for the TV.

I asked to cancel the order for the extended warranty. I was told that if I did so that shipping and handling would now be charged to the TV order (despite the advertised free shipping). I then asked to cancel the TV order and was told that even though the TV had not been shipped yet, it was too late as the TV was now in production ( I did not know Dell built Vizio TV's). I was told that I would have to receive the TV and then contact Dell to request a return authorization. I feel that these practices dance all around the Texas Deceptive Trade Practice Laws.

On 12/16/2008 I ordered a $1099 Sony TV with the use of a Happy Holidays From Dell coupon received from Dell offering a 20% discount valid through 12/17/2008. I was quoted a price of $949 with tax and fees. When I received my e-mail on 12/19/2008 confirmation my charge card was billed $1186. When contacting customer services for over 2-hours I was finally told that I could either return the TV or pay the $1186. He said he could not make the adjustment because the coupon was now expired eventhough it was valid when the order was made.

I asked to talk to a supervisors and was told I could not. I have tried to contact the sales rep. using both phone number and e-mail which was given but both were not valid. I was able to get the sales supervisors e-mail but the automatic return said she was not available until 12/22/2008. In my life I have never received so much of a run around and people passing the buck. I have used Dell computers in my business for years but after this Apple here I come.

I will need to return the TV when it arrives and HOPE Dell will remove the charge from my credit card and buy another at a higher cost from a reliable and ethical business.

I attempted to purchase a television from dell. Speaking with their customer service agent I was paying for it with 2 different credit cards. One of which comes directly out of my checking account. The agent inadvertantly charged the whole $688 to my debit card (overdrawing my account). I immediately cancelled the order. This was on saturday, They said it will take until tuesday night for the 604 for the tv and cable to be taken off my debit card, but I was unable to cancel the warrenty!

I had to call back over 6 times and spoke with over 20 different people to explain to each one that I am not keeping a warrenty with no product. Three of the agents disconnected me when I asked them thier name. I was never able to speak with a supervisor. Several asked if I was not happy with the warrenty, after I explained to them what was happening. I just spoke with a representative who is finally cancelling my warrenty, bakwan, however it will be processed as a refund and may take up to 10 days to be posted to my account. This has been the worse customer service ive ever encountered.

No real consequenses except my time and headache. The bank 5/3rd(who by the way has great customer service). Is going to do a reversal of my overdraft fees. I just had to file a fraud thing with them.

Dec 06 2006 ordered a 42 Plasma TV for $1,756.20 received Dec 20 2006 - Dec 06 2008 the TV now has no picture. Called Tech Support could not help, told to call repair facility, did that, they cannot fix it. Customer Service will not call me. I'd like a little relief on buying a new TV. They will NOT be getting my future business, I'd buy a new NOT Dell printer before I re-order Ink. I'm also in the market for a laptop. Dell will not get that business either.

Spent $1756.20 2 years ago for what is now a 150 lb. paper weight I'll have to pay to throw away.

Why is dell selling a LCD TV? I order an LCD TV from dell website during thanksgiving holidays, guaranteed to be delivered in 2-3 days. It is already 10 days and I did'nt get it. They outsource the shipping to another company which takes for ever to ship.

On 11/28/08 (Friday), I ordered online a 42 inch tv. On 11/30/08 (Sunday), I decided to change my order to a 52 inch tv. I called customer service to cancel the 42 inch tv and she stated she could not cancel the order, even though it had not been shipped. She stated I would have to accept it and then initiate a return. She stated to accept the order, contact Dell for return info, and that I would not have to pay any return fees. I called again on 12/1/08 and inquired about this and then was informed I would have to pay a 15% restocking fee.

That is not what I was told when I called on 11/30/08. I was told I would not have to pay any return fees. If she would have told me I would have to pay a 15% restocking fee I would have cancelled the 52inch tv, which I ordered 15 minutes prior to calling her. Since then, Dell has informed me that even 5 minutes after an order, they can not cancel it and that they charge the restocking fee because they have to sell it as refurbished.

Also, Delll informed me that not paying any return fees means just the shipping fees and that restocking fees is not part of a return fee. THE MOST HORRIBLE CUSTOMER SERVICE EVER. By the way, today is 12/9/08, and I still do not have either tv and only have 21 days from the date it was shipped to return it!

I purchased a 42" Sharp Auqos LCD TV online from Dell. Eveything was fine until the TV was damaged upon arrival. The screen was cracked and the box was chewed up on the front side. I first called the carrier and advised them to document that the shipment has freight damage. I then called India(customer service) and was advised to repackage the box and leave it on my front porch the next morning and they will arrange for UPS to pick it up. He specificlly stated to write the Return# on the box in which I did.

The next day UPS left a note on the door stating they attempted to pick up the package three times with no success. It turns out this damaged worthless TV was stolen. I filed a police report and was given a case#. Now Dell did not tell me anything about keeping it secure until UPS picks it up. They clearly stated leave it on the porch with the return# and that is it. If the recorded calls can be pulled from the company, the proof is there. I was a little leary of this because of the type of product it is.

Although, with it being all destroyed looking I decided to leave it out there. We live in one of the safest subdivisions in probably the entire US. We have eight police officers that live on our street. One is our next door neighbor who keeps his marked patrol car parked in the street inbetween our houses.

I called Dell and advised them of the situation. This Indian crew they have for customer service representing their company is a sick joke to the consumer. I had to explain myself to three different reps who all stated they cannot help me. 30 minutes later I was fuming and wanted a manager. I was given the privelage to speak with the so-called manager named Reeta. She refused to give me her last name or extension. She was quite rude and interrupted my several times. I literally had to demand that she stops with the interruptions. Very rude person. She kept saying it's company policy that with out the TV I will get no credit whatsoever. I advised her the freight carrier and Dell has on file that the product was severly damaged. It was like talking to a robot with poor English.

I asked her how she feels about charging a loyal customer full price for a TV that their carrier destroyed. Again, she stated no TV, no Credit at all. I've spent over $3,000 with Dell in the last 3 years and this is how I get treated!I asked to to look outside the box and have their policy modified in this circumstance and do the right thing for the customer. Nope, again, No TV, No Credit. I offered the Police Report and she stated "we will not call the police". What? I didn't ask her to call the police. I asked for a senior level manager who would have the authority to make this decision and she refused. I asked for an American Manager and no luck.

The fact that Dell is charging me the full amount for a TV they have on record and the carrier has on record of being damaged before I even opened it makes me sick. They are the most defensive group of customer service reps I've ever dealt with. It's crazy how rude they are! It's sad to say that I will never do business with Dell again. Their customer service is by far the worst expierence I've ever ecountered with any company. Dell, please get your act together and obort India and open a call center in the US. If anyone thinks I might have further action to take, please post a complaint and let me know.

In October 2006, the problem became more frequent and the remedy required turning the television on and off more and more times. When I contacted Dell, the customer service adviser noted was that the television was out of warranty. His recommendation was that I use the television's diagnostics to reset the television. However, to access the diagnostics, I needed the video -- which I did not have. In addition, the diagnostics did not correct the problem.

Around January 2007, against my better judgement, I contacted a local television repair company to have it serviced. About $500, two months (it took Dell about 30 days to ship the part that was needed), and two service repairs later, I still had the problem of receiving audio but no video when powering on the television.

The latest problem, which began about four months ago, is that the video display dies after an hour or so. After repeated tries of turning the set on and off, or after allowing it to sit for awhile, I can power it on and receive both video and audio.

Several months ago, I shared my experience with a co-worker who told me that he had a similar problem with the Dell 30" LCD television. He returned it to Dell while it was still under warranty. The replacement television that Dell shipped him was remanufactured and had the same problem. He eventually placed it at the curbside for garbage collection.

I purchased a Dell LCD/TV Model W2600 from a company selling only Dell products off of E-Bay. The company's name was Urbanlaptops out of Plano, Texas. The sold 100's of new W2600 Dell tv's and also 100's of Laptops. I unfortuntally got a lemon and now the business is gone, off E-Bay (no longer a user name), phone number disconnected and no address exsist.

Second time I contacted them on-line and was told I had to call the number listed above.

Third time I waited on hold for over 15 minutes just to get a live voice, named "Comba", I hardly could understand him speaking english. He informed me that my TV was not correct with the Service Tag. I told him the problem with the TV is that the power supply has gone out and that two repair shops have tried to get the part but that Dell is not releasing it. He then tells me that I have to stay on the phone on hold for 20 minutes while he tries to update his system. I ask to speak to a supervisor. He tells me to hold and comes back on the phone and ask for my name, address and phone number and then tells me that I have to wait until he updates his system before he can do anything. I said again that I want to talk to a supervisor. He again puts me on hold. I hang up! He calls me back and tells me we were disconnected and to please hold on.

So I wait. He then comes back on the phone and tells me that after speaking to the other team that Dell can not and will not help me. That I have to contact Urbanlaptops with him knowing that I cannot contact them. I then tell him that I have had enough and that I am reporting Dell. He then tells me a supervisor is available now and to just hold for a minute. Guess what? Know one ever came on the phone. This was a 46 minute hold.

I have left the links for you below to look at.

Purchased a 32-inch LCD Dell tv, via QVC - approx 3 years ago. A few months ago, one speaker stopped, and now the other. I noticed after some period checking on QVC, they no longer carried this model - with its detachable speakers. I feel DELL knew there was a problem and their solution: Purchase another set of speakers, starting at $82.99.

Beautiful picture on the screen, but I have to use another source to hear what's going on. MICHAEL DELL, you should be ashamed!

I bought a plasma tv 42 model w4201c. It came without the speakers. And it stoped working in a year.

If you buy something you expect this is not going to get damaged. First somebody forgat to include the speakers and others parts that should be included and then the tv only has audio. And I can not claim because is too late.

i bought a 50' inch DELL PLASMA TV was about to run out on warranty they refused to sell me a warranty said they don't make the TV ANYMORE so they don't sell warranties anymore.

Tv works fine but i want a warranty on it!

i bought a 50' inch DELL PLASMA TV. was about to run out on warranty. they refused to sell me a warranty. said they don't make the TV ANYMORE so they don't sell warranties anymore. Tv works fine but i want a warranty on it!

We purchased a flat screen through Dell in Feb.,'08. We had to send it back the first week we got it because of a huge scratch on the screen. Then in May we paid off our balance in full for a total of over $1500. We were verbally told by the person handeling our account that he would wave the late fee because we paid in full. We then started getting calls a month later saying that we owe $25 dollars for a late fee, we explained what had happened, but they had no record and we refused to pay. It then jumped up to $85, and we were put with a collection agency, so we decided to pay and received a conformation number electronically.

This was all in July, 3 weeks ago. We get a phone call today, saying not only do they not have record that the payment went through, but we owe more than the $86. We are so sick of dealing with this company. We have spent thousands of dollars with them through the years, and this is how we are being treated over a late fee that we didn't have to pay in the first place! We will never buy anything through Dell again!

I ordered a TV from Dell. Recieved an email with confirmation...later tracked the order to find out it had been cancelled. Called and have been getting the runaround for two weeks. Hours spent on the phone talking to India. They can't verify my identity when I give them EVERYTHING: Social number, mothers maiden, account numbere address etc., etc. No help. They can't tell me why they can't verify my address but they have sent me a letter. problem: I moved and will not recieve this letter. I changed my addy with the postal service and the letter was sent prior to the postal change being activated. They won't send me a new letter to an address that I recently updated.

To make matter even more emarassing for this pathetic company, I purchased an extended warranty for this TV that I can no longer get. But when I try to get this refunded (it's on my monthly Dell Financial Services Statement) they tell me they can't unless I have my verification block lifted. I can't lift my verification block. Which means that I'm paying for an extended warranty on a TV that I will never get. You can't get passed a supervisor who tells you nothing more than the person you're talking to in India who doesen't even know what a TV is...but does it in a more errogant fashion. Does anyone know how to help?

I had contacted dell on june 2 2008 to purchase a sharp lc52se94u television for 2499. i contacted dell and i decided that i would open a dell account to make the purchase. so the rep helped me make my order for the tv and said he would call back so we can finish the order. so i make my dell account and for 2 days i get no call from dell. now the price for the tv is 3000 dollars and dell wont honor the price i was given, not only that they cant even look up my order. the only thing they said the can do is give me the tv at 3000 dollars and that was it.

i told the rep my order should be in the computer but they cant look up anything or it sounded like they didnt even know what they were doing. now i have a dell account for no reason, i still need to purchase a tv and dell is not helping at all with this problem even though this is there problem. the rep also told me that sales end on wednesdays. no where on the web site will it say when a products sale will end or begin. it will just change without notice. with all that said i am shocked how dell will not honor the price.

In 2/16/2005 I spent $1200 on a DELL w2600 LCD TV, in 14 months the TV had a power up issue where it would not turn on, no power, I spoke to customer support and tech to see if I could get the TV fixed, They said NO. They would not even tell me any part #'s etc. so I could try to get the TV fixed by someone outside of DELL. NO help at all, I finally started posting stuff up on DELL web site to get help that way, Finally someone read my post and helped me, They were able to get a replacement TV for me.

Well here I am now and the other TV has the same exact problem NO power UP issue, This TV lasted little over 16 months now, I called DELL etc and no help at all from them, Now I have a $1200 heavy paperweight that doesn't work. I have been looking up the issues of other People that have DELL TVS and there are alot of them with the same PROBLEM, I can't believe DELL would put out a product that doesn't last.

I have had SONY TVS IN my house for 12 years now and I have never had any problems with them at all. There are a lot of PEOPLE out there that lost a lot of money on these DELL TV's. There has to be something a consumer can do to make sure we dont get ripped off from DELL like this ever again. I do have all my paperwork from both TVS. LOST $1200 on a TV. I spent my hard earned money on a TV that has not lasted for over 2 years, bad business if you ask me

In December 2006 we purchased a 42 plasma tv from Dell. Since receiving the TV there have been minor problems with the turn on mechanism. (TV didn't always turn on without hitting the power button numerous times). Recently, for no apparent reason whatsoever, the tv when turned on shows the Dell sign, but nothing else. Just a black screen. The menu does not even show up on the tv when you hit the menu button.

After numerous calls to Dell (3 of which we were hung up on, 1 promising a call back, although it was never received, in which case the customer service rep stated that there was something wrong with our telephone where it would not receive calls from 800 numbers, this is not the case). Eventually, we were told that this is a known defect with Dell plasma tv's however our warranty was up. We were give the phone number for a partner company that is authorized to service thier products, but we would be charged.

When we called this company, we were told that we had to ship the tv to Ohio which would cost 465$. On top of that there is a diagnostic fee and there is no guaranty that the tv can be fixed. In most of these cases, when the screen is black there is nothing short of rebuilding the innards of the tv which is extremely time consuming and costly, as the labor rate is per hour. I think this is dispicable of a company of their size and stature

We are out 3500$ which was paid for the tv. We were not offered any compensation or suggestions regarding service other than this company who needed the tv shipped to Ohio.

i never had a bad experience with any customer service before, THAT BADLY.... NEVER EVER. i have DELL TV 37" LCD for almost 2 years. I just tried to get a home theater system to connect to my TV.

While i do search, i figured it out that i must know what kind of audio outputs my TV have. so i can pick the right reciever. I was at the office and search online for recievers. I had to see my TV's back panel..Cuz all the inputs and outputs are there. I tried to look at Dell.com website. Cuz when i bought that tv, they had all the specifications, pictures, 360 degree virtual tours, dimensions...etc.. but now you cant see them. they dont have any info belongs their tv.. they have other BRANDS..

CAN U IMAGINE THAT? anyway i tried to get help online.. they needed service tag. i didnt know what it is.. i tried to call this time. on the phone menu u wouldnt know which way to go.. after 1 hour finally i had a chance to talk someone.. AGAIN.. WHAT IS THE SERVICE TAG NUMBER.. i tried to tell them what i need. very basic and common problem " what kind of audio outputs my tv have "THEY DENIED TO TALK TO ME, CUZ I DONT HAVE MY ORDER NUMBER- SERVICE TAG NUMBER OR ANY OTHER NUMBERS."

I asked to transfer me to other person who should know..cuz they only have one 37" LCD DELL TV AND DIFFERENT TYPES.. but their input and output panels are SAME.. whoever i am transferred to SAME TYPE PERSON.. "WHAT 'S YOUR.... NUMBER? " JUST FREAKING ME OUT ....

YOUR SELLING TV AND CUSTOMER CANT EVEN FIND OUT WHAT CAN BE CONNECTED TO THAT TV?.. DO U KNOW HOW MANY ELECTRONICS PRODUCTS I HAVE AT MY HOME? AND DO YOU THINK I WOULD REMEMBER ALL OF THEIRS SERVICE TAGS, ORDER NUMBER, SERIAL NUMBERS? what kind of mantality is this?

I noticed that the price had dropped on the Sharp LCD TV 62C42U which I had purchased in April. I called three times today and I was given three different reasons as to why I could not receive a price adjustment, even though it clearly states on their web site, that they will give price adjustments for price drops greater than $50.

For US Customers Only - Dell realizes that prices and components change very rapidly in the computer industry. As a courtesy, Dell's US Customer Service Division will issue a credit for any price drop greater than $50 within 30 days from the invoice date. The amount of the price drop will be refunded back to you according to the original payment method (credit card, payment terms, etc.) within 10-15 business days. This review must be requested by the customer; it is not generated automatically and is based on a component by component basis.

The last person told me that I could not receive an adjustment, because it was temporary/promotional, not a permanent price drop. Boo to Dell for not standing by their policy. I will think long and hard before purchasing from Dell again.

I would like $62.50 refunded back to me.

We bought 2, 32 inch plasma TVs from dell. We had had them about 6 months or so and the picture on both tvs quit. The sound continued to work, but the picture was black and blue lines would run through the TV. Seeing as the warranty was up by like 2 weeks and we called and they said they couldn't do anything about it and had us talk to so many people so they could jerk us around, we hung up and we've decided with research that this is not just our tv, so were have refused to accept their calls,and will keep refusing. We are not going to pay the rest of $600 on both TVs if they simply do not work. If they want their money, fix the problem.

On January 13th, 2008, I contacted Dell regarding a problem with the TV. It was diagnosed as a "pixelization" issue, and Dell arranged to have a replacement (refurbished) TV delivered.

It was, on January 18th. So far so good.

But...

The Dell technician that was dispatched and met the shipper at my home knew NOTHING about TVs. In fact, I had to re-connect wiring and such because she did not know how to. I turned the TV on, and things seemed basically OK so she left. But even then, the colors displayed on the replacement TV did not seem "right."

Dell called my house several times in the next few days to follow up on their service. I was not able to answer their calls. However, on January 27th they sent me the following email:

-----Original Message-----

From: US_CTS_Ownership@dell.com [mailto:US_CTS_Ownership@dell.com]

Sent: Sunday, January 27, 2008 8:06 PM

To: Gary *** ******

Subject: Dell Inc. Case #184831705 Team PSP021 Email #~61330854~# Confirmation

Dear GARY *** ******,

Thank you for contacting Dell's Technical Support. It was a pleasure working with you to resolve the issue you had with your system.

The following information relates to your recent call.

Case # ***********

If you need further assistance with case # *************, you may contact your case owner via email. Simply reply to this email. DO NOT CHANGE the email subject line. Changing the subject line will cause routing problems with the email back to Dell.

Please include the following information in the BODY of the email message:

1.) Best time to reach you

2.) Include phone number

3.) Include your case # ************* in the email message

4.) Brief description of the current state of your issue

For all new issues, please contact a live Dell Consumer Hardware Warranty Support agent by going to http://support.dell.com/chat. An easy & efficient way to contact a Dell representative for all your needs.

Not sure when your system warranty expires? Interested in looking up your system warranty expiration dates go to http://support.dell.com/support/topics/global.aspx/support/my_systems_info/en/details?c=us&cs=19&l=en&s=dhs

Time really flies. Don't let your system's warranty lapse and risk costly repairs and downtime.
Call * *** *** **** Press 1 to enter an extension and Dial extension ******* to extend or upgrade your original warranty and service contract terms today!

Visit the Dell Community Forum, where Dell users of all skill levels come together to ask questions, share experiences, and learn at http://forums.us.dell.com/

Dell Support Tool

Dell Support 3 is a complimentary, automated upgrade and notification system for your computer that offers you software updates and information that is relevant to your specific computer.

Get the Dell Support Tool at www.support.dell.com/DSPhone

NOTE: Dell Support 3.0 is for Microsoft Windows XP only.

In an effort to continuously improve your customer service experience Dell randomly surveys our customers. You may receive one of these surveys through email in the next few days. Your feedback will help Dell define how best to improve our performance and provide the best possible customer experience. Dell encourages you to complete a survey if you receive one. I thank you for your time and thank you for choosing Dell.

For expedited service to our premium tech agents please use YOUR express service code when calling Dell tech support at 1-*** *** ****. Your express service code is located on the bottom of your portable or on the back of your desktop system.

Respectfully,

******

********

_________

So the next day, January 28th, I sent them this email:

-----Original Message-----

From: Gary *** ******

Sent: Monday, January 28, 2008 4:40 PM

To: 'US_CTS_Ownership@dell.com'

Subject: RE: Dell Inc. Case #184831705 Team PSP021 Email #~61330854~# Confirmation

Dear ****** (or whomever),

Thank you for the follow-up regarding Case # **********.

I have received a couple of messages about this, but decided to wait a few days to respond, because I have a concern that I hoped would go away.

It hasn't.

Specifically, it has to do with the picture itself.

The replacement television has a green hue that I have not been able to completely eliminate associated with people on-screen. I have tried many personal settings as well as the pre-configured ones. While I finally settled on the "Sports" setting, the color is A; Not as real-looking, especially with flesh tones, as the original TV and B; Not nearly as real-looking, especially with flesh tones, as the 42" Dell Plasma set on the Sports setting that I bought at the same time as the original 50" (which is in a different room of the same house).

If the picture we are seeing now were the same as the demonstration models we saw at a Dell kiosk, frankly I would not have made the purchase(s) because other plasmas I have seen (not the least of which are/were my own) are much more vibrant, and lifelike than this one.

Suggestions are welcome.

If you wish to speak on the phone about it, you can reach me generally at home *** *** **** around 8 to 9PM Pacific Time.

Thanks,

Gary *** ******

________

They NEVER RESPONDED.

The problem never went away, and in fact, suddenly got much worse.

When that occurred, I sent them the following email:

-----Original Message-----

From: Gary *** ******

Sent: Monday, March 17, 2008 11:43 AM

To: 'US_CTS_Ownership@dell.com'

Subject: RE: Dell Inc. Case #184831705 Team PSP021 Email #~61330854~# Confirmation

PLEASE HELP!!!!!

As I wrote (below), I was concerned about the picture quality of the replacement TV we received. Flesh tomes in particular were never quite right.

But last Friday night (3/14), suddenly the "red" completely left the image!!!

Our "color" screen can now be best described as Sepia-like, with bronze coloring dominating the images.

I have tried numerous settings in trying to adjust the color, from the pre-configured settings to personal settings. But the red comes out as brown.

This is totally unacceptable and we will need a replacement unit as soon as possible!

1.) Best time to reach you - 8AM - 8PM Pacific Time

2.) Include phone number *** *** ****

3.) Include your case # ********** in the email message

4.) Brief description of the current state of your issue See above (and below).

Again, PLEASE CONTACT ME SOON!

Thank you,

Gary *** ******

(I also included the orignal two emails above).

________

They did not respond.

So I sent it again the next day.

And then I finally called them on 3/20. It is important, I suppose, to note I also called them after the 28th of January but hung up because of long wait times. This time I was not going to abandon and finally got to a rep, Bianca. She could not help me and claimed they did not respond because my "system" was out of warranty.

I escalated to *******. Same story.

He committed to having someone from the "Customer Resolutions Team" get ahold of me within 24 hours.

They didn't. approximately 48 hours later Prolog called me back. He placed me on hold for over 30 minutes, came on and explained he would escalate further to a "Corporate Manager." He came back on to say I could not (then) speak to anyone, but a manager would call me back within 24 hours and even committed to the time at 2 to 3 PM Pacific. On Friday, 3/21 I was not able to take a call that instead came in at 3PM Eastern. The message stated that "****** from the Dell Resolution Team" would call me back on Monday, between 2 and 3 Eastern.

On Monday, 3/24 I got a call from "Sam." He, like many others, could not help. He, like some of the others stated the case was unusual, but since it is now "out of warranty" he could do nothing about it.

With dogged persistence I got him to agree to send a replacement, but that they could not send a Dell technician. I finally agreed to that with some trepidation (after all, what if the replacement was indeed again bad?), since my current TV is basically "Bronze and blue."

But Sam called me back a few hours later to tell me he could not get the TV replaced after all because it requires a technician and one can't be dispatched because it was out of warranty.

Right.

So then he, like several other people, suggested I contact Dell "Out of warranty support." I refused, because I am firm that this is an in, not out, of warranty issue. I suggested he contact them, because they would likely not even agree to repair the TV at all.

He put me on hold for awhile, came back, and said that he called them. He confirmed my suspician that they will not only not offer a support contract, but they have NO PROVISION to even get it fixed!

I went round and round with him for awhile longer, and he claimed that the only thing I could do was "write Dell Corporate." But there is no name, no department, and even the address to send it to are not available. He committed to giving it to me, but didn't before the end of the call which took place when he told me he had never actually read my email!

What????

Since then I have written them emails on the 26th, called on the 26th, and even had a "chat" with agent Curtis who could not give me an address, but gave me another phone number. I called it and eventually spoke with "Litto" who, once briefed, would also not even provide an address to send coorespondance to, said I was already talking to people "way above my supervisor" when I tried escalating yet again so refused to do that and said "someone" will call me back.

Is it me? Or is this ridiculous!?!?!?!?

Bottom line: IT IS NOT APPROPRIATE TO REPLACE DEFECTIVE MERCHANDISE UNDER WARRANTY WITH DEFECTIVE MERCHANDISE THAT IS REPORTED AS SUCH IN A TIMELY FASHION WITH THE PRODUCT IS STILL UNDER WARRANTY, IGNORE THE PROBLEM DESPITE FOLLOWING INSTRUCTIONS PROVIDED FOR CONTACTING THE ORGANIZATION THEN CLAIM THE PRODUCT IS OUT OF WARRANTY.

I bought a DELL 50 inch Plasma TV for Christmas last year. Beautiful TV: crystal pic! I tried to renew the warranty this year, and that's when I started having problems. They said that they had stopped making the TV or selling them and no longer have warranties for them!

The TV is not broken; I just want to renew my warranty!

Bought a 42' plasma TV from Dell; 13 months later I have a line running through the middle of the screen, and Dell won't help me unless a buy a refurbished plasma for $1500. "No thanks." I said. I will never buy a Dell product again!

I'm out $3000 and have to watch TV with a line running vertically through the center of the screen.

I bought a Dell 42 in plasma TV that quit working after only 22 months. Dell is refusing to help with repair and will not replace TV.

We purchased a Dell 43 Plasma TV in Dec of 2005. It was received on 1/4/06.

The paint is peeling off the black metal frame. I placed several calls to Dell, but they don't have a clue what I am talking about. Maybe that is because customer service is in India. After researching their recently upgraded product, it is obvious this is a manufacturing flaw, because the black metal frame has been replaced with a plastic one. It appears the black metal frame was getting too hot from the plasma, causing it to peel.

Of course, we have had NO response from Dell - only one East Indian rep who thought we should disconnect all the wires from the back of the TV. I don't know what peeling paint means in East India, but it was obvious he didn't either!

The paint continues to peel, and it looks awful. We paid over $2,000 for the TV which sits in an expensive entertainment unit. No chemicals, kids or abuse in anyway is the cause of the paint peeling. We are very unsatisfied customers!

Purchased Dell W4200HD on May 29, 2006 and it arrived on 6/12/06. From the first time I turned it on, the picture would drop out (go black). Lightly tapping on the back could sometimes bring it back.

Dell sent me a replacement a couple weeks later.

Now it is 1 year and 1 week later and the replacement now has a 2 1/2" black vertical bar just right of center.

Dell tells me the TV is out of warranty and there is nothing they can do. They will not repair or replace it. They won't even tell me where I can get it serviced.

I've proposed that I would purchase an extended warranty or take it to a repair center but each of them tell me that I was registered as a customer on 5/18/06 and that's when they started the warranty period so it's now 1 year and 2 weeks later and they can't do anything to help.

I've got Primerica Prepaid legal if that helps anything.

On 2/8/06 I purchased a 42 plasma TV over the internet from Dell at a cost of over $3087.00. On 5/2/07 the TV screen showed two vertical 1 wide dark lines. I called Dell technical Assistance and I was told that my TV was out of warranty and that it was not feasible to repair this kind of defect economically. Then I received a generous offer, Dell was willing to give me another TV of equal size, all I had to do is to let them charge another $2200.00 to my credit card! This at a time when I can buy the same type and size of product from a reputable manufacturer, delivered to my door, for less than $1400.

When I asked for this resolution to be put in writing via e-mail, I was given the phone number of an authorized repair facility. No human could be reached at that facility and there was no response to five different messages.

Bought an LCD TV (32in) from Dell by phone through one of telephone agents but decided to cancel this order as I was unhappy with the delivery dates. Unfortunately I decided to cancel the order after I had given the telephone agent my bank details. On the 3rd of July 2006, about 5 days after this transaction took place £765.15 was paid out of my bank account to Dell Computers UK for a 32in LCD TV. I have contacted Dell UK several times by phone, email and letter since the 11th of July 2006 for a refund unsuccessfully. Each time I call, I am told my money will be refunded within 5 working days!

Economic damages: paid £765.15 for a product I never received and did not want! Numerous phone calls to Dell UK's customer services department helpline - these calls are not free Physical damage: the mental anguish is at times unbearable, stress as a result of frustration at the unhelpful attitude of the Dell UK staff. Anxiety that I may not get my money back. Difficulty in sleeping at night (some nights) as result of all these. For example, it is now 04:37 am! I woke up about half an hour ago, log on to my PC to access your website to seek help.

Purchased a new Dell W2600 /widescreen LCD TV on 9-21-04. The TV quit working on 5-17,2006. Called Dell tech support I put a new power cord on TV and still does not work. Tech support could no longer help me transfered me to out of warranty dept. Spoke to Omar he told me will send refurbished TV for $850.00 original cost of TV was $1,649.00. I told him that I was not going to pay them another $850.00 plus tax. He went and spoke to his supervisor Sukrut they then offered me a refurbished TV for $700.00 plus tax. I asked to get TV repaired. They can not offer any repairs so my only choice is to pay them an additional $700 for another TV with a 90 day warranty. This is a bad product that cost a lot of money that you can not get repaired.

I am out $1,649.00 for a TV that lasted only 20 months with no option for repair. I now must pay an additional $700 plus tax to get a used TV from Dell. They are selling a substandard product with no repair options. I must now go out and purchase another TV.

Bought Dell plasma 16 months ago. Will not work now...Dell does not provide parts to repair their product...Only option they give you is to buy another plasma at a discount....I have a plasma tv and no way to fix. Just to shell out another 2 grand.

I had a 42 Dell Plasma shipped to me in November. It was damaged when we received it. We finally received a replacement weeks later. It took Dell over a month to finally come and pick up the original one that was delivered damaged. In February, we noticed the black trim around the screen was chipping. It's black paint that I assume they painted this trim with. I called to complain about it. In five days they sent a replacement. The shipping company and the installer both showed up. The installer was going to remove the paint chipped tv and install the new one that was shipped.

The installer that showed up was inexperienced and shared with me that he had never took a tv off the wall nor did he ever install one on the wall. I figured that out when he was pulling on the speaker of my tv that was mounted on the wall. I told him to stop right there and don't touch my tv anymore. That he was not going to ruin it. He called his boss to tell him that I informed him not to touch the tv. The shipping company gentlemen called his boss to see what he should do with the tv that he had. He was instructed to take the tv back. Which he did.

I then called Connie Muegge (since I had dealt with her when the first tv was sent damaged) and told her about this installer. She didn't return my call, but had Barbara Romero call me. I told Barbara I no longer wanted this tv because of all of the problems and the horrible customer service. Every time you call you have to talk to someone in India. Anyway, she informs me that someone would pick the tv up in 2 weeks. Almost 3 weeks later - someone finally came and pick this tv up. Now, I can't get them to credit my Dell Preferred Account. They picked the tv up March 27, 2006 and I had been tracking it to see when they received it. On April 5th I saw where they issued a credit memo but, never applied to to my account.

I had called them repeatedly because the next payment was due on the account on April 15, 2006. I told them I was not making another payment since I no longer had the tv. I just wanted my account to be credited and refund the money that I had paid on time on my account for the past 4 months. Well, everytime I call - of course, I speak with someone from India who continues to give me the run around and issue me reference numbers regarding the complaint. No one ever asks for these reference numbers.

My main and only concern is my credit. I have excellent credit and refuse to have somebody ruin it. I pay my bills and I pay them on time. I have called Connie again regarding this and have sent emails - no response from her. I get a voicemail message from Barbara Romero on my home phone telling me that Connie doesn't handle issues for tv's that she would be handling it. That was last Wednesday - April 12, 2006. I have left her 3 messages and sent her an email. I have yet to hear from her. I checked my account today and it is still showing a balance and no credit has been issued on the account. I don't deserve this treatment. I refuse to make anymore payments since they had the tv in plenty of time. I called them to express my concern about the due date that the payment was due and the credit not hitting the account. This has been a horrible experience. Dell doesn't care at all. I will never buy another product from them.

My credit is going to be effected if they don't apply that credit to my account. And I have great credit. I do not deserve this treatment.

I bought a 26" LCD High Definition TV a year ago and 6 months after I bought it it died by not turning on anymore. They replaced it and now 6 months later the same model tv died with the exact problem. It died 4 days out of warrenty. I tried to reason with them that the 2nd tv died with same problem in 6 months and I should have got a year warrenty on the second tv.

I paid over $1500.00 and it sits there dead. They absolutely would not help me except to tell me to buy another one. They also gave me the run around to 4 different departments to talk to 4 different non english speaking people and when I asked to speak to the supervisor the agent put me though and all I got was 45 minutes on hold so I hung up. I also can't find any repair service palces to fix it. They say they can't get dell parts. So I don't know what to do.

I purchased a 42 inch plasma tv from Dell in October for $3,000. After the Tv was installed I contacted Dell on December 14th because I was unhappy with the picture on the TV. A customer service rep helped me change some settings but the picture never improved. Now I have a blue line that runs thru the middle of the TV and the picture is foggy. I contacted Dell yesterday (1/12/06) about this and was told that I would be sent "refurbished" television to replace my new television. I was not happy with that resolution because I paid for a new TV not a refurbised TV. I tried to contact Dell again today (1/13/06) and I was transferred around to 5 differnet people. I finally spoke with Tami (a supervisor - badge #6081) and asked for an address to return this tv b/c I am completely unhappy with it. Tami hung up on me.

I purchased a 42" HD plasma TV from Dell on Jan 5, 2005 for $3495 with a $500 mail in rebate. I sent in the proper form with a copy of my packing list and post marked within the time allowed. Last week I received from dell a letter stating my rebate was denied. When I called the nocustomer service number they told me my rebate was denied because it was not listed on my packing slip; but that should not be my problem, I don't print the packing slips. The ad was for purchases of plasma tvs bought between 12/23/04 and 1/5/05, which mine was as stated on my packing list. The nocustomer service agent proceeded to tell me they have never offered a mail in rebate for those tvs. I went to dell's website and found in the rebates section a description of the rebate for tvs purchased 12/23/04-1/5/05. I tried getting the agent to look at the page, but she insisted they have "other" ways to look up past rebate offers. I feel like dell pulled a fast one on me and will never purchase a thing from dell again. In recent years I have purchased 3 laptop computers, a desktop, a dell DJ, a dell axim x50 handheld, and now the plasma HD tv. Obviously I have been a loyale customer to dell, but because of their deceptive business practices they have lost a customer for life. It will cost dell a lot more than a $500 rebate for their mistake.

I purchased the tv expecting it to cost $2999 after the rebate. Instead it has cost me $500 more. I feel dell stole $500 from me. They will not take the tv back because it is past the dell satisfaction guarantee period.