Complain about a product or service

Bose

Pat of Fresno, CA October 14, 2009

I found this site while looking fro a replacement part for my Bose QC II Headphones. I was traveling by air to San Diego this week, removed my Bose headphones from my protective case, ptu them on andadjusted the left ear piece when the plastic connection to the earphone snaped. It looked like the plastic had rotted it was so fragile. The plastic literaly crumbled in my hand. The only thing holding the earphone in place were two wires. Unblievable for such an expensive piece of equipment. I just e-mailed to Bose today, I hope they respond better than some of the others I see have experienced. I purchased the headset on Ebay, and the related warrenty from SqureTrade, but Swuare Trade only covers electrical malfunction, not physical damage.

D.Bose of Mumbai, India October 10, 2009

I own 4 nos. QC2 headphones (1 for each member of my family) and love them. Last year one of the headset broke (plastic swivel piece on one of the earcups) and after sending the set to Bose Service Centre in India (Mumbai) I waited for 1 month when I was told that they cannot be repaired or replaced. Last week, another headset broke at the same place.

Now I have two broken Bose Headsets...but they are broken at different earcups. Since Bose is not helping, can anyone suggest if I can fix it myself...at least swap a good earcup for the broken one (that way I can retrieve a fully functional set).

This experience has put me off Bose for good and I have moved on to Shure SE series earphones which produce good quality sound, portable/compact (allows one to sleep sideways in flight wearing them) and do not require batteries.

Ann of Venice, CA October 4, 2009

I use the Bose Quiet Comfort 2 headphones lightly and keep them in the case when not in use. I'm glad to see that I'm not crazy and that many others have had the same problem as me with the cheap plastic breaking up on the sides. Bose also told me that this was an unusual occurrence and that I could replace them for 100 and that there are no replacement parts. The plastic is screwed on and I could fix it myself if I had the parts.

The left side broke when they were about 1 1/2 - 2 years old. I wrapped it tightly with electrical tape and became extremely careful when using them and used them only on airplanes, switching to my Sonys when I didn't need the noise cancellation. Now a year later, the right side has broken close to its now dangling earpiece and the tape will not hold it--they are now unusable.

Greg of San Diego, CA September 5, 2009

After reading many similar complaints online, I clicked this link. The plastic parts on the sides of my 300 headphones have broken. When you twist the earphones, the plastic inside breaks, and they are no longer usable.

Andrew of Fareham, United Kingdom August 29, 2009

I found this site while looking for replacement parts for my Bose QC2 headphones. Like many others, it appears, my QC2s failed when a plastic part on the left of the headband snapped. On calling Bose to purchase a replacement part I was told that the headphones were "irreparable because it would cost [Bose] more to repair than to replace".

That's just got to be wrong, even taking in to account the £100 or so they expect me to pay for replacement QC2s. A cheap piece of plastic in the post would sort this out for me and anyone else with the same problem and a small screwdriver. Last year Bose UK tech support helped me by supplying a replacement for a cracked gear in my Lifestyle 30 and I was able to fix my system. Great service and I'm hoping they will respond to an email request I have sent with similar assistance. Watch this space.

I see that Bose have agreed to help Richard (from Southampton, near me) and I'd love to know who he contacted to arrange that. I like Bose products; I specified Bose as an option in my car, I bought a Bose Lifestyle system for home and I have had other Bose headphones. I Bose have a chance to score highly with customer service here, if they decide to help all those in trouble with what appears to be a basic but easily remedied fault in the QC2 headphones. Let's hope they do.

Richard of Holbury, Southampton, United Kingdom August 28, 2009

Please remove my complaint from your database. Bose have now agreed to replace the headphones which now makes my complaint factually wrong.

Richard of Holbury, Southampton, United Kingdom August 25, 2009

Quiet Comfort 2 headphones. 3 years old. Same problem as many others report. The plastic side pieces snapped. The first occurred after about 2 years. The other side has now snapped in the same place. Obviously design defect and not fit for purpose (as that price). I have repaired with tape and epoxy and I've made no effort to hide the reapir, which is very obvious to other airline passengers. When people ask, I explain the attaitude of Bose to repair or replacement, and strongly recommend they do not purchase BOSE equipment.

Andy of San Francisco, CA August 20, 2009

Bose QC 2 headphones clips broke off where they extend to fit the head--both sides are broken. Also, there are other stress fractures throughout the arm of the headset. Bose acknowledge the problem and redesigned the headset last year. Bose even replaced the headset for free in the past but now they want 100 USD to replace any broken headsets.

The QC2 is flawed in design. My headset has been gently used approx once a month for the past 2 years, and has always been stored in the case which the headphones came in when not in use. They are now unusable because the broken arm digs into my head and catches on my hair. Plus the fit of the headphone is no longer ideal because the headphone arm will extend beyond where my ears are.

BC of Bonner Springs, KS August 7, 2009

Quiet comfort headphones: Same problem; the plastic channels on the size adjusters have broken and the customer service (sic) person at Bose said, unequivocally, that the part was not repairable or replaceable. An obvious design defect. With all of the problems with this part Bose should come up with a remedy.

Richard of Smithtown,, NY July 9, 2009

I was given a Bose wave radio for my b'day in Aug 2008. I am completely disappointed in the reception. The radio is on the second floor of my home & the overall reception is terrible. I should not have to hook this radio up to a cable antenna to get reception. My clock radio gets better reception & that was 50.00!

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