Bose

This is a correction to my complaint on 5/5/2012. I had submitted a complaint regarding the Bose Acoustic Wave Music System on May 5, believing my CD player on the unit to be malfunctioning but have since discovered that the problem I was having resulted from "user error" (smudges on many of the CDs). Unfortunately, I did not discover this was the cause of the problem until I purchased a different stereo to replace the Bose and I had the same problem (causing me to suspect the CDs). I have since retested my Bose CD player and would like to report that it works. I now have moved my Bose unit to a smaller room in our home and the sound is also better in the smaller surroundings. The LDC display remains broken, which is a mild annoyance.

I bought this Bose Acoustic Wave Music System II in 2009 because I wanted something of higher quality and durability that would have good sound (I used to buy "boom boxes" from Target, and I would notice that the CD players always failed after just a few years). I paid over one thousand dollars spread out in monthly payments over a one year period, considering this an "investment" in something that I would be pleased with for years to come.

I am extremely disappointed in the quality of the system. Right after buying it, I was mildly disappointed in the quality of the sound. Not nearly as good as I was expecting. Then recently, the unit began to malfunction. First, the LCD screen went out. It still lit up, but there was nothing to read on it, so I had to guess what volume or what track I was on.

Shortly after that, my CD player began to inconsistently not play the CDs. It started with small skips, and within a couple weeks, no CDs will play without becoming "stuck" and stopping after a short play time. The CD player is now completely unusable after only 3 years of ownership, no better than the length of time a cheap boom box from Target might last, but ten times the price. I should mention that I was very careful with my unit. I never carried it around or used it outdoors. It stayed in one spot on an end table and was handled gently.

I am not going to bother with sending it off to the company for repairs, nor will I invest any more in the unit to utilize the auxiliary inputs. It will likely be trashed. What a waste of money. I would not recommend this music system.

My Bose In-Dash 6-disc player in my 2004 Armada has stopped working. I understand the year of my vehicle is older but I had what was told to be a new unit installed in 2008 because of the same reason by my local Nissan dealership. After seeing so many complaints on the internet, I asked why wasn't a recall done by Nissan or Bose. No answer from Nissan, but now Bose is saying they don't supply the radio or CD player. Funny, but why are the dealership advertising that your vehicle comes complete with a Bose system which I still have the window sticker saying so? There should have been a recall or something. Now, I'm going to have to spend anywhere from $300 to $1,800 to fix a problem that so many are complaining about. You would think a company like Bose would have products that would not go bad that quick and Nissan would want to get this problem corrected!

Bose acoustic wave music system does not read the disc for music anymore. It may read some, but getting more and more independent at what it will play and when it will play. It is about 5 years old. I ordered it online directly from you.

I bought a Bose speaker sound dock from the Sydney Apple Store around 2 years ago. I did register the product and I still have the box. I bought this quality product because I wanted great sound and I wanted it to last.

I'm disappointed in the way the actual physical dock where you place your device is so temperamental. I constantly have to adjust, place bits of paper behind, turn the device on and off, and restart the dock for everything to work okay. Not to mention, there is static noise at times. It's becoming increasingly frustrating. I spent many months on deciding whether or not to spend so much money and I had no idea I would be so disappointed. I may as well have stayed with a plug into my hi-fi as moving the sound dock brings nothing but frustration. Music is supposed to be relaxing and I am finding the use of this system brings me nothing but stress.

As I said, I still have the box and the unit has always been moved around with the utmost of care so there is no reason why I should be having any problems with other that poor design/application.

I have owned a pair of Bose QC2 headphones for several years. I treat them very, very gently. I don't travel with them; I just keep them next to my computer. The left side plastic part cracked, and I tried to see how to fix it. But what I need is a new part. Customer support of Bose said: "The QC2 headphones are not repairable, but they can be exchanged for a brand-new set of QuietComfort 15 headphones for $129 or a brand-new set of QuietComfort 3 headphones for $179.00; state and local taxes may apply." "Exchanged?" $130 to $180 instead of selling me a part that would cost $2.00? This seems such a bad way to create lifetime customers.

I use these only for air travel. I have used them more than 10 times, over 1 1/2 years. The wire that attaches to the battery opening device came off. Now, I have to pay $90 for a replacement pair! I think it is outrageous. Nothing should break after 10 times, and cost $90 to replace. I will never buy any Bose product again.

Bose QC2 has cheap plastic both sides of headset, which is now broke. Seems to be a common problem from various blogs. So much for brand synonymous with excellence. They told me I could upgrade for $90. Sounds like extortion. Guess they'll just have to look ** with electrical tape. Should do a lot for PR.

I have Bose Triport TP-1A headphones. The left-hand earphone swivel bracket snapped at the earphone leaving me unable to wear headphones.

I called Bose customer service and was told that there is no repair part available. This is a separate plastic piece that is designed to be replaceable. There is a screw that holds the swivel in place on the headband and the other end has a U-shaped bracket that snaps on/off the ear phone.

I was offered an upgrade for $60 to newer version but this is more costly than a plastic replacement part. I am surprised that a company like Bose would not have a stock of repair parts for a plastic part that looks like it breaks easily.

I would think that they would make the entire headband available as a consumer repairable part. Maybe when I have some money to spare I will upgrade. They have good sound would like to have them fixed instead.

Bose Quiet Comfort 2 headset right hinge broke. The set is a few years old but has seen less than normal use and was always kept in its protective case when not in use. For the amount of money they ask for this product, it should be much better made.

BOSE contacted Amazon and accused me of selling counterfeit goods (BOSE headphones). As a result, Amazon removed my listing and suspended my account. However, the items sold were purchased solely from Amazon and BOSE.

I challenged their accusations with Patti Bowen at BOSE and was directed to send evidence of the purchase, which I did. I was then directed to send photos of the items, which I also did. However, she has since failed to respond despite being provided the evidence as requested.

This caused me a loss of funds, as well as negative impact to my seller's account. I have wasted a number of my hours compiling letters back and forth to BOSE and Amazon and also time taken to attend to seek legal advice.

The CD player stopped playing after minimum use in a 5-year period. Bose wants $199 to fix it and I pay shipping.

We have two Bose radios and CD, as well as a sound system. Yesterday while loading six CDs, one has gotten stuck and can't change or eject it. It is making a noise, so we have turned off the power. I called Bose and they have no one in the area to repair it. I will have to send it to SC for repair at no charge. But they will get the CDs out and can no longer repair the CD changer. I am very disappointed. The system will only have the radio. There is nowhere around near us to take it. It has to be mailed. I have always loved our Bose and will no longer plan to upgrade to a newer one.

I purchased a Bose SoundDock II at a major retailer. It was used infrequently, stored in a warm, dry location (living room) and again, saw minimal use. Immediately after the warranty ran out, the device quit working and Bose refused to work with me. They offered to repair it for $250, when I paid $299 for it. A search on the Internet shows a long list of individuals with the same problem on this device. Needless to say, I will not consider Bose again and I will encourage all others to avoid Bose as well. Thank you.

I have tried calling Bose Australia (where we live), but can't get through. I guess I'd be happy to be offered a replacement for under $100 as I know they won't repair them.

My husband had purchased a Bose Wave System for me several years ago. Immediately, I was not impressed with the sound quality. Sure, it was loud but that's about it. I rarely used the CD player because we had another stereo system that sounded better than mine. When we got divorced, I got the Bose. When I went to play a CD, it slowly just stopped/quit. I called Bose. They said that it was not under warranty any longer and they no longer made the parts for it. However, they'd take it for a trade-in on a new system. Forget it. It had only been used maybe 20 times and we paid almost $1100.

My experience is the same as everyone else's. I paid $300 for Bose QC2 Headphones and the cheap plastic bracket holding the ear cup broke right at the hinge. I own several other Bose products but I can assure you that I will never buy another Bose product again. The materials used in manufacturing their products are cheap and their customer service sucks.

I bought a Bose 321 system in US. After using it for 2 years, I was to transfer to Singapore. I called Bose and they asked me to send the system to their center in North Carolina, which i did, and they promised to convert the system for me so that I can use it in Singapore. I have all the bills to prove that. My goods landed in Singapore, I switched on, and lo and behold, it doesn't work. I called local service provider from Bose based at Singapore (Atlas) and they informed me that they have several instance of such issues in the past and the conversion from US never works in Singapore. This was wrong information provided to me from Bose and will never buy anything from them again.

I bought the QuietComfort 2 headphones and used them with good service for several years. Suddenly the cheap plastic hinge assemblies on the headphones fell apart. I called Bose to see if I could get them repaired or get parts for me to use. They laughed and said send $99 dollars to us and we will replace them. With the many claims of such superior made products they certainly treat customers in an inferior way. I will not buy anything related to BOSE and I will tell anyone who asked how badly they treat customers. The $300 dollar headphones are useless and will be thrown away.

I had purchased a used Bose QC2 3 months ago in eBay. Today, the right plastic swivel broke and I felt very bad. I called the customer care and as said previously by others, they offered an upgrade as the warranty expired 4 yrs ago. After a lot of discussion with the supervisor, I got an upgrade to QC3 for $99 with free shipping. I felt it was a good deal and I am happy for it.

I bought a Bose Quiet Comfort 3 Headphone on September 2008. I barely used the headphone but the plastic on the left side disintegrated on March 2010. In November 2010, the right side also broke and no sound is coming out of the left side. These headphones have been used normally and this is clearly not a well-made product. I called customer service for a repair and the representative said it could be replaced for a new headset for $99. The Bose is charging the customer over $300 for a poorly made headphone with only one-year warranty and charging again for the replacement. The company should not advertise their product on TV as a good product deceiving consumers to purchase them. I greatly regret that I did not read the complaints listed on the consumer affairs site before purchasing Bose Headphone for $350.

I have had to fix my QC2 headphones 3 times with the utmost care and gentleness and the plastic parts keep falling apart. I have read numerous complaints about the same thing happening to others and it seems to be a common problem. You would think for the price of these headphones they would last a long time. My son wants a pair for Christmas, it's not going to happen! I'm out $400. I feel ripped off.

Bose $299.00 noise reducing headphones fell apart/cracked and broke right where they connect to ear piece even when extreme care was taken.Bose $99.00 Ear buds wires cracked and deteriorated less than 6 mos after purchase.Bose $299.00 iPod sound dock, no longer charges the iPod-- Learned my lesson will never buy Bose again. Great sound technology, poor workmanship and materials used in manufacturing. $700.00 wasted on poor workmanship.

I purchased a Bose Q-2 Headphones 2 and 1/2 years ago thinking I would get a quality product that would last me 5-10 years. The sound was great but 6 months ago the black filler piece began to fall apart covering my ear with black fuzzy pieces every time I used them. Then 3 months ago, the left side ear piece broke off. The ear pieces are only held together with small plastic parts, not metal. For the price, I expected higher quality. I should have known when Bose started to "mass market" their products. Bose was only interested in quantity, not quality. I am now shopping for a replacement set. Guess who's not on my list of manufacturers? I hope others will think twice about Bose products.

I bought the Acoustic Wave II system and CD changer. Didn't like the sound. Sounded tinny and cheap. It was clear but it had no bottom or warmth. Sounded cheap. Not worth 1,200. Sent unit back. Very disappointed. Expected better sound from Bose.

The CD player has worked occasionally at best, but now I can't even hold my tongue just right to get it to work!

I've been reading about all the issues with the Bose headsets and I'm amazed. Okay, I have two, probably QE2 headsets that I bought from eBay, used, and one of them has a problem with electrical noise from a bad on/off switch. I do not take care of my headsets. I throw them in the backpack and pile books and stuff on top of them. I drop them. I've yanked the cord out of the headset so many times (accidentally). I wonder that the cord hasn't broken. And these are both used headsets.I don't see any cracks in mine and, outside of the problem I have with the switch on one of them, I love them. The only thing I don't like about them is the "made in China" stamp.

The removable headphone wire used in QC2 headphones are very weak and break easily right at the headphone jack. I have replaced the wire three times now at $15 a pop. The old design that originally came with the headphones lasted a very long time, but the newer design is cheap and garbage.

This is very simple. The first Bose iPod station I bought worked great but the plug was bad and the replacement was not given to me, which I still have with no working plug. But I bought a new Bose iPod station, one that you do not need to have plugged all the time with what I thought was a better plug for power than the first design. But just a little over a year, the plug for the power has failed again. So here I am with 2 iPod Bose stations with nonworking power plugs. Now, I am a Bose lover, I have the small speaker set, the headphones and the CD radio but I have had no success with the iPod station. So I must say that as much as I love the sound, I really wish I could get new power cords/plugs for the stupid things without paying again a high price for what is supposed to be a quality product.

Same as several other complainers. The plastic arm on my noise cancelling headset broke and could not even be glued back. Headset is unusable.

I bought Bose Quiet Comfort 2 headphones and had exactly the same experience as many others have reported. The plastic on the right side disintegrated, could not be glued and left side also showing cracks. These headphones have been used normally and this is clearly a defective design. I'm unable to use this $300 product.

I purchased a Bose Wave System and a 5 CD changer. I rarely used the CD changer. it quit working and will not eject the CD's. The system is very expensive and a person would expect quality and for it to last. I was very unhappy with this product.

I purchased three very expensive Bose Sounddock Digital Music Systems which are used for iPods and iPhones. Previous iPhone charged when it was in the unit. These Bose Sounddocks are no longer compatible with the 3G iPhone so the device does not charge when it is being used in the sounddock. When I called Bose, they response was, well, we just can't keep up with the Apple, which makes sense to a degree but their solution is a $99.00 charge per unit to insert an ad-on that will re-instate the charging compatibility between the devices. I have three of these units and spent upwards of several hundred dollars each and think that a $99.00 charge per unit is absurd and insulting.

The Bose representative just kept saying, "We can't keep up with Apple." Well, that's absurd. Everyone has engineering teams that know what the numbers are for sales in product categories and markets and they know the 3G iPhone is a mainstay so Bose is putting the entire burden on the buyer. There must be another solution for customers who have spent lots of money on high end Bose systems. These are not disposable units.

I purchased a pair of QC3 on ear headphones from duty-free at Kennedy airport. Although, the sound quality from this product is excellent when they work, the left speaker has now failed 3 times. We have returned them to Bose twice now for repair and yet again they have failed, this is not a broken wire in one of the cables but the coil in the speaker that's failing.

After looking at the internet some websites regarding Bose headset failures, I think there is a common consensus that there is something of a design problem, whatever the reasons for failing, the fact that they do and repeatedly suggest that these headphones are not fit for purpose. In the UK, if a product is found not fit for purpose, the seller either refunds the total amount of the purchase or offers to replace item with similar product. This being a US manufacturer I'm sure there are US laws that protect purchasers from rouge manufacturers.

I purchased 2 pairs of Bose quiet comfort headphones 5 and 6 years ago. These headphones were only used for travel on an aircraft. They were otherwise stored in their case. They thus received light use. After about 2 years I noticed the headband plastic was cracking. I placed electrical tape over the plastic pieces to hold the headbands together. The headbands are now totally encased in electrical tape. Unfortunately, last year the swivel joint on one set of the headphones disintegrated rendering it useless. I contacted BOSE customer service and was told there are no replaceable parts available. They offered to sell me QC2 headphones for $150 dollars. When I am buying a $300.00 pair of headphones. I expect them to last when my total use over 6 years amounts to 1 month of actual use.

Please, what is Bose doing about their product in Nigeria? I started working with the company as installer before the franchise came and now, almost all the workers are laid off due to mismanagement. As I write to you now, I am jobless because I have no other job experience. Another issue is how people bring in Bose through back doors to sell in Nigeria because of lapses caused by the franchise holder. Please help reorganize Bose in Nigeria. But strongly speaking, I don't think the present handler can do better. Thanks.

Bose Comfort 2 headphones pivot cracked. They would not sell me a 5 cent part and only will trade them in for $89.00. Terrible support of a product as I always had them in their case and only uses them for flying. $93.00 in costs for replacement as the part that is broken would be impossible fix as it broke into tiny little pieces.

The Bose in-ear headphones are a great set of headphone technology with great, clear, well-balanced sound; however, the soft silicone tips and fit to the earpiece is the worst design flaw of any earpiece. They fall off the piece all the time, and one has to buy extra pairs just to keep up. There should be a better fitting form for this problem. For the quality and cost of these set, I think Bose can do a better job for their customers.

While adjusting my Bose Quiet Comfort II headset, the right ear cup snapped at the swivel joint. After some research, I have learned that this is not all that uncommon. This is frustrating, considering how much the headset cost. Bose offered me a replacement option for $99 for the QC 15. I negotiated and cited several references on the internet for a lower price. They came down to $65.

The plastic swivel earpiece on my pair of Bose TriPort Headphones broke apart during normal use. The item was just out of warranty and I feel these headphones are poor quality construction and effectively a defective product. Bose would not repair the headphones, or sell a replacement part. The only offered to replace the headphones for $60 plus $5 for shipping.

Like many others on this site, I purchased Bose Quiet Comfort 2 headphones that cracked and then crumbled on the plastic just above the left swivel, leaving the ear cup hanging and useless. The right is showing strain as well. After looking for a replacement part, I found this website. Like others here, I used these headphones primarily for travel, was gentle with them, and kept them in the case when not in use. I am just out of the one-year warranty (a remarkably short warranty for such an expensive product, and one I am kicking myself for not investigating).

I contacted Bose and explained that numerous people have had this problem with the QC2 and that they should be willing to replace my pair considering that this plastic piece was clearly defective. They only offered me the new Quiet Comfort 15 headphones (they don't make the QC2 anymore, surprise, surprise), for $89. When I politely informed the customer service representative that I would contact the Better Business Bureau and tell all of my friends to avoid Bose if I did not get a replacement, he offered to knock it down to $65. I said that free was the only price I would accept for a replacement pair, and he told me that $65 was his final offer.

I've registered a complaint with the Better Business Bureau, and have tweeted and told friends about the company's failure to replace the defective part. Bose should be ashamed of themselves for failing to fix what is obviously a common problem.

Quiet comfort headphones. They were $300 and broke after very little usage. Cheap plastic parts on sides and poor design of these cheap parts. Only thing they can do is upgrade you for $150 more!? Never. After reading on the internet, I've found this to be entirely too common and they should make the parts available. It would be a very cheap easy fix for such an expensive piece of equipment.

I ran across these comments when looking for repair parts for my Bose QC2 headset that recently broke. I've had the identical failure as the others posted here. The swivel on the right broke and when I took it apart to try and super glue it together, it crumbled. After reading these comments I inspected the left side and saw it was also breaking. I'll contact Bose, but the comments posted here don't leave me much hope. If I get the same lack of support from Bose I'll repair them the best I can and then never buy another Bose headset again. I paid over $300 for this headset. If Bose won't help to get them repaired, then I'm out $300.

Well, I'll be. It seems the world agrees that Bose noise cancelling earphones have a poorly engineered part that fails consistently. Yes I have a broken plastic piece that holds the earphone together while trying to adjust to the correct depth. Yes, Bose says that this is something that only happens rarely. I don't think so. They have manufactured a faulty piece on an otherwise wonderful item and they should make the replacement part available at little or no cost if we want to install it.

Quiet Comfort 2 (QC2) headset plastic swiveling earcup forks broken on both sides. The right side broke first, followed a few months later by the left. I always use the case, but the act of unswiveling was enough to break them at the swivel point. At least $400 if you look at straight purchase price loss, and probably a total of $600-800 if I was to replace them for ones that are not broken.

What junk. I paid about $400 for these things and they are broken already (just out of warrany of course). Bose won't fix them or provide replacement parts. They offer to "upgrade" them to QC3's for a mere $180 dollars though. Bose are the most over-priced, under-performing consumer grade products going. "Fool me once...."

I am on my second pair of Bose headphones - this time Quiet Comfort 2. Both sides of the plastic ear piece holders have broken off. These cheap bits of plastic are too weak for using these headphones even more than once. That part might cost $1 to replace but parts aren't available. If you travel more than once a year and use the headphones, they will break - that is a fact. I had similar problem with my last pair as well but I thought it was because I used them too often, but i know now it is because they are poorly manufactured and it wasn't me it was the headphones.

On the new QC2 my wife bought me, the plastic started cracking on the return flight of my first use but I didn't realize what I saw were cracks so it didn't completely fall apart until the headphones were just out of warranty. I called Bose to get this small part sent to me so I could replace myself, but that wasn't possible, so my call resulted in an offer to trade-in the broken QC2 for either QC2 or QC3 for more money but not full price. After some deliberation, I agreed to the exchange but very begrudgingly and with trepidation since I know the new pair will break just as easily as QC2 did.

However, it seemed like the only option other than recycling or trashing, but I will never buy another Bose product again. In my opinion, they advertise the benefits of their products but they fail to mention how poorly produced and their poor customer service so their ads are not truthful. They have no sense of what customer service is and produce poor quality products - which I think is very bad business.

Do yourself a favor - do not buy Bose products. You will, like me and so many others, be disappointed by their service when the item breaks or needs servicing, which it will since that seems how they are built to break so they can sell you something else. The damage was mostly economic since I am out the money of the original product and the trade-in and I know the trade-in will also not last. The broken plastic piece did scratch my cheek and drew blood but that healed.

I have sent it back for repair and they sent it back telling me it was fixed. I contacted them again about the same problem. And they want me to pay for shipping. Out of the question. I WILL NEVER BUY ANOTHER PRODUCT FROM THIS COMPANY AGAIN!And I will tell everyone I know NOT to purchase anything from them. IT IS A RIPOFF

The quality of the product is just so bad and I need to be told by support to upgrade. This means Bose makes them to break within 2 years so customers upgrade. I will upgrade with Sony not Bose.

I purchased the headset on Ebay, and the related warrenty from SqureTrade, but Swuare Trade only covers electrical malfunction, not physical damage.

I own 4 nos. QC2 headphones (1 for each member of my family) and love them. Last year one of the headset broke (plastic swivel piece on one of the earcups) and after sending the set to Bose Service Centre in India (Mumbai) I waited for 1 month when I was told that they cannot be repaired or replaced. Last week, another headset broke at the same place.

Now I have two broken Bose Headsets...but they are broken at different earcups. Since Bose is not helping, can anyone suggest if I can fix it myself...at least swap a good earcup for the broken one (that way I can retrieve a fully functional set).

This experience has put me off Bose for good and I have moved on to Shure SE series earphones which produce good quality sound, portable/compact (allows one to sleep sideways in flight wearing them) and do not require batteries.

I use the Bose Quiet Comfort 2 headphones lightly and keep them in the case when not in use. I'm glad to see that I'm not crazy and that many others have had the same problem as me with the cheap plastic breaking up on the sides. Bose also told me that this was an unusual occurrence and that I could replace them for $100 and that there are no replacement parts. The plastic is screwed on and I could fix it myself if I had the parts.

The left side broke when they were about 1 1/2 - 2 years old. I wrapped it tightly with electrical tape and became extremely careful when using them and used them only on airplanes, switching to my Sonys when I didn't need the noise cancellation. Now a year later, the right side has broken close to its now dangling earpiece and the tape will not hold it--they are now unusable.

After reading many similar complaints online, I clicked this link. The plastic parts on the sides of my $300 headphones have broken. When you twist the earphones, the plastic inside breaks, and they are no longer usable.

I found this site while looking for replacement parts for my Bose QC2 headphones. Like many others, it appears, my QC2s failed when a plastic part on the left of the headband snapped. On calling Bose to purchase a replacement part I was told that the headphones were "irreparable because it would cost [Bose] more to repair than to replace".

That's just got to be wrong, even taking in to account the 100 or so they expect me to pay for replacement QC2s. A cheap piece of plastic in the post would sort this out for me and anyone else with the same problem and a small screwdriver. Last year Bose UK tech support helped me by supplying a replacement for a cracked gear in my Lifestyle 30 and I was able to fix my system. Great service and I'm hoping they will respond to an email request I have sent with similar assistance. Watch this space.

I see that Bose have agreed to help Richard (from Southampton, near me) and I'd love to know who he contacted to arrange that. I like Bose products; I specified Bose as an option in my car, I bought a Bose Lifestyle system for home and I have had other Bose headphones. I Bose have a chance to score highly with customer service here, if they decide to help all those in trouble with what appears to be a basic but easily remedied fault in the QC2 headphones. Let's hope they do.

Please remove my complaint from your database. Bose have now agreed to replace the headphones which now makes my complaint factually wrong.

Quiet Comfort 2 headphones. 3 years old. Same problem as many others report. The plastic side pieces snapped. The first occurred after about 2 years. The other side has now snapped in the same place. Obviously design defect and not fit for purpose (as that price). I have repaired with tape and epoxy and I've made no effort to hide the reapir, which is very obvious to other airline passengers. When people ask, I explain the attaitude of Bose to repair or replacement, and strongly recommend they do not purchase BOSE equipment.

The QC2 is flawed in design. My headset has been gently used approx once a month for the past 2 years, and has always been stored in the case which the headphones came in when not in use. They are now unusable because the broken arm digs into my head and catches on my hair. Plus the fit of the headphone is no longer ideal because the headphone arm will extend beyond where my ears are.

Quiet comfort headphones: Same problem; the plastic channels on the size adjusters have broken and the customer service (sic) person at Bose said, unequivocally, that the part was not repairable or replaceable. An obvious design defect. With all of the problems with this part Bose should come up with a remedy.

What can be done about this? Thank you.

I own a Bose QuietComfort 2 headphones. The plastic on both sides above the ear piece cracks and breaks even with light use. When I searched the Internet, a lot of people have had this very problem, which is a product defect, in my opinion. Complaint to BBB also didn't help. Bose offered me to "upgrade" for another $50, but they would not entertain fixing the $300 QC2 headphones. I highly recommend that everyone not buy anything from Bose. They do not stand behind their so-called "quality" products. Paying more for a Bose product because you think you're getting a superior product is stupid!

Copy of review left 08MAY09 at Amazon.com regarding the Bose Wave optional Multi-CD Changer.

My experience is identical to the other three folks regarding the failure of the Bose Wave Multi CD Changer failing within a couple of years of VERY MINIMAL use.
In the context of the original price for the unit, $75 plus the $15 UPS shipping fee seemed okay, but; in the context of REALITY it is fairly absurd to think the unit is apparently prone to this obviously design related failure.

There are other sites with similar stories, ALL regarding this unit and the identical problem.

HELLO BOSE, wake up and take note.

The fact that there are so many identical reports regarding this very same piece of equipment is a little curious.

The plastic that encases the wires and metal extension is broken and cracked in many areas. Obviously a design defect. It cannot support the stress of normal use. My headset is 4 years old and hardly used over the last 2+ years. My only recourse is to wrap and epoxy it to hopefully prevent total failure. When I'm on a plane and someone inquires about my broken Bose headset I'll make sure that's the last time Bose is thought of in a good light!

In 2008, I elected to purchase Bose radio and CD changer. I was required to pay $123.15 and 38.24 a month for 12 months. During the process, I lost my Debit Card. After reporting it lost and recieving a new one, I called Bose immediately and made the scheduled payment which put my account back on time. Several months passed and I contacted Bose in November of 2008 because I wanted to purchase their Surround Sound System so I asked when would my payments end. The representitive stated my last payment would be in December of 2008. By the end of that year, I closed out the Bose account.

In Febuary of 2009, I received a statement from my bank showing Bose debting my account for an additional payment causing. When I contacted Bose concerning this issue, they stated the were justified in taking the money from my account because that was my final payment. I responded, your employee confirmed in November of 2008 my last payment would be in December of 2008. The Bose Supervisor appologized for the mis-imformation , but offered nothing else. In my opinion, if the service representitive made a mistake in calculating the last payment, I should have been sent some kind of notice. I will never purchase a Bose product again and I will repeat this story to whom ever will listen. Trust me, Bose will lose a lot more than $38.24.

Their low-life actions caused an over-draft in my checking account. I am a senior citizen, trying to live on a fixed income, therefore, in my opinion, Bose have resorted to robbing the seniors.

I contacted on 16th. Jan but Ms. M. was on leave. I again contacted on 19th. and that time Mr. T. picked up my call and asked me to come along with the set and all the papers, accessories and the packing box. As per their guidance I came along with all the items except the remote controller, which I forgot to. They have visually checked all the items and the documents and confirmed me that everything was well in order. They asked me to bring the remote controller for completing the functional checking. I rushed my home and brought the same.

After functional checking Mr. T. called me in a separate room and tried to make me convinced for buying the higher version i.e Acoustic Wave Music System II instead of Bose Wave Music System. When I didnt show any interest then he tried to sell the accessories like Multi- CD changer and the connect kit for iPod. I listened his sales talk and after that I expressed my choice i.e Bose Wave Music System and nothing else. After failure of his sales efforts he suddenly turned 1800 and informed me that the change couldnt be possible. I asked the reason; his answer was Though everything is in order but due to the absence of the plastic wrappers of the set and the instruction manual the system cannot be considered as saleable condition?. I was shocked; they have wasted my full evening and harassed me a lot.

I would like to know the below points:

5) I have wasted the whole evening, came twice in the store, listened unnecessary sales talk, and harassed a lot. How all these will be compensated?

I am really very disappointed and cannot expect this from a reputed company like Bose.

I have a set of Bose Quiet Comfort 2 QC2 headphones that I have owened for approximately 3 years. The plastic pieces above the ear cups are all cracked. Four pieces in all are cracked. The headphones are still useable but the cracked plastic pieces often snag my hair which is painful and irritating. I use these headphones regularly, on long flights and around the house, however, they are never abused in any way. They are stored when not in use in the the original protective case. I contacted Bose for repair or replacement costs for the broken plastic pieces. I was told these are not repairable or replaceable items and my only option was to spend $100 for a replacement pair of QC2's or $150 for a pair of QC3's. This is an absurd policy when the replacement parts that I need can't be very expensive. Very poor customer service in my opinion. I own several pieces of Bose equipment, but I will most likely NOT purchase from them again.

Bose complete high end surround sound system was acquired in downtown Portland, OR store and professionally installed in our home by Bose agents in July. Our digital flat screen TV seems unable to shake hands for more than 2-7 days, even after 3 service calls. Bose thinks the Dell TV unit, which works fine as a TV absent Bose, is at fault. No one asked what TV unit we would run when it bought the $6,000+ Bose system. Sound is amazing, even with TV. However, the impossible visual flashing on the TV completely ruins use for DVDs or TV use. Bose has at least a dozen reasons why they share no blame...but did admit from the Boston tech center that others had the same complaint. Upshot: BE PREPARED TO TAKE IT BACK RIGHT AWAY IF IT DOESN'T FUNCTION AS PROMISED WITH TV/DVD/CDs. We're still under warranty but can get no reasonable fix but replace TV it appears.

Replace the 42 digital TV with one that might be compatible with BOSE. What's that cost? Probably $800-$1,800. Cost of continuing aggravation: PRICELESS!

I ordered the Bose Wave Music System with multichager CE by telephone and it is cheap and doesn't live up the advertising. The CD changer doesn't look like it would last a month and the sound is really poor. I called Bose to explain the type of room I had and the type of music I listen to I was assured it would sound perfect.

When I called Bose to send it back because it didn't live up to the advertising they told me I had to pay for the shipping. This is a rather large sum. So anyone who wants to buy from Bose direct BEWARE!!! The sales people are not genuine and the return shipping is very expensive.

I won't be buying any more Bose products.

I don't know if I will send them back only to get another pair that will only last about 2 years. I do use them daily, however, I keep them in the case Bose provided when not in use and carry them to work in my brief case. It seems like a defective design. I'm offended that the rep lied to me when I asked if this is a typical problem. In fact, it appears to be the case when I look at other people's experiences on the blogs - same defective part and same level of care. It seems like a good class action case to me.

I have to spend another $100 for headphones that will likely break within 2 years, no matter how carefully I take care of them. This makes my purchae $450.

My bose home stero cost $1100. I lost the remote for the system. I called, after I prepared myself for the advent of not being able to purchase a new one or it cost me $50. Turns out that even though this item was no longer under warranty, they promised to send me a new remote control within a 10 day period. Three days later I had that item in my hot little hands. I'd buy another Bose and have.

My dream of comfort was to have my CD's lull me to sleep each nite. In Jan of 2005, I spent nearly $1,500 to purchase a Bose 4-CD changer which failed before the warranty was up. The replacement changer was worse. When it failed, 4 of my CD's were locked in the machine. In desperation, I switched to music on the FM radio which also failed.

I'm 83 years old and had to lug this heavy machine through a large mall to the Bose store closest to me. I talked to the manager who said, I can't help you. Take this card, call the number, and request a shipping box. So I have to ship this lemon somewhere to get my CD's back, all to the tune of $150.00. No local Bose store deals with even minor problems. How to keep a stisfied customer! Lesson learned: Don't Buy Bose.

for christmas i got the $140.00 bose headphones boy was i happy there were great i couldnt hear a nosie and i loved them but there was one thing that i didnt like the wire was so long really and i hated that one time i almost tripped becaus eit was so long.and i alwasy new something might happen to them because there so long. something did happen the wrie came put of my right and left speaker and now i cant hear

My Bose radio went on the blink due to a power surge. The power supply fuse was blown. This fuse is not user serviceable. I called Bose and was informed that I could send them the radio and they would fix it for a flat rate of $99.00 I am sure the fuse costs about .03 cents. The young man at Bose customer service, and I use the term lightly, told me that the only option was to pay $99 to replace the fuse or upgrade to a different model for from anywhere from $250 to $499. Not much of an option and not much of Customer Service. I feel trapped by this company. There is no cheap or even reasonable way out of this situation except to give them lots more money.

Frustration and loss of use from this very expensive radio which is of course out of warranty date.

Headphone came out of the package with the wire severed. Bose at this time refuses to replace the set.

$150.00 headphone. American TV and Electronics has offered $50 off another pair.

I am really upset as I was ripped off.

I have a Bose Quiet Comfort 2 Headset, one month out of warranty. A small plastic ring that holds the ear pad on, broke and no longer holds the thing together. I called and was told my only option was to exchange the entire headset for a new one for $100. They said replacement parts are not available. This little plastic piece cannot be worth 25 cents. So they want $100 for a 25-cent part. This was a rather expensive headset. Boy did I get ripped off.

I now own a rather expensive paperweight.

2. Now have a $150.00 cat toy

$3,000 spent on absolute dissatisfaction.

I decided to take the plunge in December 2003 to purchase a $499 premium gift (with an unexpected bonus check I received) for my husband as a Christmas present - a Bose Wave Radio/CD. Our 15-yr old clock radio we had gotten for FREE from our bank had just died. We enjoyed the Bose Wave product for 25 months until ... this past Tuesday it just quit. I contacted Bose and was reminded that the product had a 1 year warranty and that on occasion electrical products can fail. My options were to: 1) spend $316 purchasing a different product 2)have an authorized service center repair it (the closest is a 3-hr. drive) or 3)pay to ship it to them PLUS pay $150 for the repair. I e-mailed them back to describe my frustration in purchasing an expensive product that I expected to have a MUCH longer life time and was lectured that as a consumer I should inform myself about product warranties when I make purchases, understand that electrical products include many different components that can fail, and consider the future use of a surge protector (although that wouldn't guarantee failure of their products and they can't endorse any particular brand of surge protector.

my checking account depleted and prior business transaction failed.an nsf status that should not have occurred.

By phone and followup email, Bose insists the battery cover is not available separately. My only recourse would be to authorize a $100 repair order and ship the headsets back to Bose for repair. I find this policy to be ridiculous.

On Tuesday, I placed an order for a $500 item as a gift for an event Friday of that same week. Bose guaranteed delivery by Friday. 1) As of Friday morning, Bose confirmed that they hadn't even shipped the item. 2) I requested and they confirmed the order would be cancelled. 3) They assured me that a credit would be applied to my AmEx account the following Monday.

Shopping with Bose On-line was an effort in futility. They were very inept. They didn't follow through on anything they stated: 1) Not only was the item not delivered by the date needed, it hadn't even shipped; 2) they failed to cancel the order even after a verbal confirmation; 3) the credit to my AmEx card was not issued and will not be issued until the item I received is returned. To top it off, in order to process the return, I have to take the item to a FedEx store or wait at home for a 7 hour window for FedEx to pick it up.

PLEASE NOTE: I do not want any follow up to this complaint. I just want to make other possible Bose On-line shoppers aware of the inefficiency I experienced.

I bought an system knowing that I could get the wave radio and they will not allow me.