Best Buy - TVs

Best Buy • Extended Warranties • Geek Squad • Gift Card • Price-Matching • Pricing Policies • Rebates • Returns • Reward Zone --- • Appliances • Computers • Cell Phones • Laptops • TV & Video • Inside Best Buy --- News • Lawsuit Alleges Best Buy's "Price-Matching" Ignored, Violated • Connecticut Sues Best Buy • Best Buy Sued Over "Shower Cam" • Ohio Sues Best Buy

P of Lithonia, GA December 23, 2009

We purchased a Samsung 40" 1080P LCD HDTV(LNT 4066F) from BestBuys on November 10, 2007 for 1,699.99 along with a 4-year extended warranty costing 199.99. That extends the warranty until 11/10/2011. The total cost after adding 119.00 was 2,018.98. The televison worked perfectly until August'09 when we noticed that upon power up, the unit took longer to display the picture. As time went on, that got progressively worst during the next 3-4 months.

On December 18th, I called the BestBuys store where I purchased the TV and tried to explain to them the problem and I was given a phone number to call in to schedule a repair of the unit. I asked them about getting an exchange because we were told when we purchased the extended warranty that if anything goes wrong with the TV within the extended warranty period that we could simply return the TV back to the store where it was purchased and we would be issued another one. We discovered that, that was a lie. That is never the case.

I called the 800 number for repair and I spoke to a gentleman in customer service. He schedule a repair for tuesday December 23, 2009 with a 4-hour window between the hours of 8am-12pm, and I was told that I would recieve and email confirming the scheduled appointment. I questioned the customer service representative about the long wait for a repairman and he told me that the economy forced several layoff of repair tech and that was the earliest that I could get a scheduled repair appointment.

I never recieved an email about the scheduled repair. Today December 23rd, I recieved a call from a young lady stating that the technician that serviced my area is not available today and I would have to rescheduled for next week, the earliest would be the December 29th with a 4-hour window of 12pm-4pm. I asked to speak to a supervisor and she got Paul on the phone. I asked for his last name and he told me that he was not allowed to give out his last name.

Linda of vidor, TX December 21, 2009

We bought a 60" Sony Projection Tv in april 2004 from Best Buy in Beaumonet Texas. Total with extra's 6820.70. TV was 4500. TV will not last a yr without going out. First time they took the TV in to be repaired. Last 3 was in our home. We were told these TV's were defected and Best Buy knew this. TV is out again for the 5th time.

Can't get anywhere with Best Buy, sony or the warranty department. Now I've taken it to the BBB, AT General office for some kind of help. Best but wants to send someone out and charge us. Our warranty will be out this april. The TV is defected and no one seems to care. This is alot of money for something that will not last a yr.

Everyone we know that bought these TV's have had nothing but problems. And some didn't get the warranty. We are just trying to get some help. We have this BIG TV, wasn't told of the problems we would have. They just pushed the 3 yr interest free program and what good TV's they were. Any help would be greatly appreciated.

I really feel sorry for the one's that didn't get the warranty, but if dodn't pay to be a warranty. The lemom law is after 3 times. All repairmen told us after the 3rd time we would get another TV. This is the 5th within 4 yrs. The TV is defected.

diane of Honolulu, HI December 18, 2009

On the 7th of Dec. my husband and I ordered a Tv stand, a panasonic Viera 42" HDTV, 2 3'HDMI Cables, a monster Power Home theater surge protector, and a Panasonic-1000W 5.1-Channel Home theater system with upconvert DVD player and the Geek-Squad Tv and Video setup. We were notified the tv and stand would be delivered on the 12th of Dec.

My son and his wife waited most of the day. I called Best Buy and asked why it wasn't delivered yet. I was told by Mika the tv was no longer in stock and the next available delivery date was the 13th and that she found a tv. On Sunday they waited again only to be told by the warehouse the truck couldn't find their apt. and would come back out on the 15th between 8 and 10 am. They called on Tues and told them there was no tv to be delivered because there wasn't one in the warehouse.

I called Best Buy myself, was on hold for 40 minutes and finally talked to Shannon who listened to my story and said she would give us a 10% discount off the tv. I said NO, that wasn't good enough as I had called at least 3 times, each time being put on hold for at least 30 - 45 minutes and they wasted my time and my sons time. He is in the Navy, works full time and doesn't have time to be on the phone for an hour each time. His wife is in the process of registering for school and doesn't have the time. I told her I wanted to speak to a Supervisor and she said she could only forward an email or message to him and ask to call me back.

Three days later, no phone call. I sent an email to them explaining the problem only to get an email back saying the delivery date was rescheduled. I then called them again, today the 17th to be put on hold for 30 minutes, asked to speak directly to a supervisor and was connected to a manager. I had to explain it all over again and told him I wanted this resolved NOW, I am not calling back. He then put me on hold again for another 10 minutes and when I spoke to the Supervisor I told him they need to compensate me for all the inconvience and time I wasted and for the phone calls from Hawaii. He said,"We have to talk to the person who placed the order."

Since the order is in my husbands name, they would not resolve the issue with me. I told them I had no choice then, to contact my bank and cancel payment. My husband is in the Air Force in a secured building every work day. He cannot and does not have the time to call them. My son is in the Navy and doesn't have an hour to waste on the phone.

I just want everyone to know Best Buy online was the worst customer service I have ever experienced. I wouldn't recommend using them to anyone. It was so painful and frustrating. To top it off this was my son's wedding gift to him and his wife. I now have to contact my bank and see if they will stop payment as I do not want their service anymore. This was emotionally draining.

Al of Denton, TX December 12, 2009

Purchased in Jan 2006. Loud Popping sound and picture went out in Aug 2008. Repaired by Geek Squad late Sept 2008. Loud Popping sound again Dec 7 2009 and picture went dark but still had sound. Geek Squad came out and ordered parts to fix under warranty (PSP 48 month I purchased from BestBuy) but warranty expires in January 2010. I expect it will fail again in the next 1.5 years and I'll be stuck with a lemon.

The first time it went out we purchased a second TV to use temporary (32" Insignia) and kept it after repair. Second time it went out the POP was so loud we thought it was a gunshot! We live in a good neighborhood but you never know - it was a relief when we notice the TV picture was dark again.

Chad of Chico, CA December 10, 2009

I will go to turn on the TV it acts like it is comeing on the green light will come on and then go off it will do this 3 times and then will shut off and not turn at all

Kimberly of Spreckels, CA December 3, 2009

Purchased an extended warranty for 40" TV in 2007. TV video card went out 11/29, Geek Squad agents giving us the run around advising unable to service as "no agent in our area" could possible "get to us" by third week January 2010. Paid 1700.00 for TV and 200.00 for extended warranty that is USELESS! I wonder how many other consumers have been subjected to this type of run around.

Brian of philadelphia, PA December 1, 2009

i ordered a tv wall mount online for store pick up. Then i get an email saying not available fine. They send me to another store. I pay for it in cash. I have now been charged for the same item three times to my debit card. For which I paid for in cash. So go figure they have now tied up over 400 in my bank account. Both stores charged my card and I have a receipt to prove it. What do i get from them we will mail you paperwork and file a claim. In the mean time they have 400 of my money and on top of that had to change all my banking info because of them. Will never deal with them again.

Janice of Old Lyme, CT November 30, 2009

After hearing on my local news station (on Nov 23, 2009) that Best Buy was drastically reducing their flat screen tvs to beat Amazon.com prices, I called my local store in Waterford, CT, to see if they had a 46" Sony Bravia in stock. The woman who answered the phone said she could help me, rather than transfer me to the tv section. She said she could order me one and have it delivered to the store, where I could pick it up. The sale price was 845.87. I bought it from her over the phone with my debit card, and I received an email receipt, with a store delivery date of Nov. 29, 2009.

The morning of Nov 29, I received an email saying that the store did not have the tv and to call the store for more information. I did call and couldn't get through. The waiting time was 20 minutes. I went to the store and initially received HORRIBLE service from the service desk from a woman who treated me like I was being a pain. Later, a young man helped me, and he tried to be helpful. He said the warehouse did not deliver the tv and that Sony had not produced enough tvs to service the Best Buy customers. So, they sold me a tv they didn't even have.

I ended up having to buy a more expensive tv, and I'm not happy. I wanted the Sony because I have all other Sony electronics and am confident of the brand. I was also not treated well and was actually verbally abused by the first salesperson I spoke with.

Sonny of Guelph, ON November 26, 2009

well, i purchased this pt 60lc13-k from best buy AS WELL AS the extended warranty. i have replaced the TV once and several bulbs. i have been in touch with garden city group i think. anyhow nothing materialized, what do i do now?

Nancy of Warner Robins, GA November 23, 2009

I purchased a 40" Samsung LCD HDTV in Feb. 07 as well as 4 yr. warranty. I called in early October because there was a shadow on the screen and when using the remote it would take a while before the TV would turn on. On Oct. 26 a technician came to my house with a part and said oh, I need to order another part, the flat screen. I will install both at the same. We have heard nothing since that date. I contacted Best Buy on Monday, Nov 16 and then again on the 18th because on Nov. 17 all sound was lost. We turned the TV off and then tried to turn it back on and it no longer works at all.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Follow us on Twitter.

Back to the top |

Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2010 ConsumerAffairs.com Inc.  All Rights Reserved.    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.